Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Lufthansa | Business Class delayed bag, no customer service. lost luggage and after 2 weeks still no contact. absolutely shocking treatment even more so for a Business Class fare | 1 |
Grupo AirFrance-KLM | Business Class from Bogota to Paris. The plane was great and service on board to but when I got to Paris my 2 bags didn't. Because I had a connection in Bogota I took my time to ask the person in the counter if he could check if my bags where on board, I flew Business from Medellin in Avianca, and the AF person left me a couple of minutes waiting before boarding, I suppose checking if my bags were ok and he told me I was fine. The connection was like 1 hour and if my bags had priority on them I assume there would be no problem. When I got to Paris, as I already told, my bags didn't arrive and I went to the service counter of Air France to ask for help. The first response was go to the carousel again for 30 minutes more, I had waited like 45 minutes, that sometimes bagas appear. I did as I was told and then went back to file my missing baggage. This time they filed my request and told me they will contact me for future delivery because my bags hadn't reached Paris and they didn't know where they were. For the next 4 days I was not reached by Air France by email, phone or anything regarding my bags. I called them several times and the answers were: first we haven't located your bags and then the bags are in process of being delivered to you. Also I tried to check the status of my bags on their site, as I was told I could do, but the system never gave me accurate information. Finally the 12th my bags finally had arrived with no previous contact with me to arrange the delivery or even to let me know finally my bags were on Paris. Just a single paper saying 1 zip open on the small suitcase. When I checked my bags the smaller one had thelock broken. I filled the complain at AF following their procedures and until now more than 20 days later the only contact from AF has been an automated e-mail. I just expect AF to compensate me for the basic things I had to buy. | 5 |
Lufthansa | Business Class on Lufthansa is a “joke†and they shouldn’t be able to advertise or sell it as such! Their front cabin is exactly the same as their second coach cabin. 3 small seats on both sides. Tall people like my husband, are absolutely miserable due to no leg room! We have flown business class on many other airlines, but none with business class like Lufthansa! They leave the middle seat vacant to call it “business class†and that should be labelled as “fraud†in my opinion. The food is deplorable and definitely shouldn’t be consumed! It was an all around horrible experience that I will never have again!!! | 1 |
Iberia | Business clases tickets bought through an agency Iberia expects you to pay 13 or 18 euros extra for seat assignement (and part of the trip does not have the possibility to select a seat). | 1 |
Grupo IAG | Business class #124 Chicago to Dublin very clean and new-feeling Airbus 330-300 fine staff very thoughtful and professional. The seat is very comfortable Recarro sport-type does not go fully flat but is very nice in all other conformations. Even though Aer Lingus doesn't match up with the fabulous seating/bedding of major liners they exceed the US carriers in other ways. We saved about $1500 versus those carriers and I felt it was a fine bargain. I'd fly them again for sure. | 8 |
Grupo IAG | Business class - pitifully narrow seats (about half size of Singapore and Emirates) also not long enough to accommodate a person above 6' tall - pathetic. Cabin crew have to reach over aisle passengers with food trays and drinks. Window and middle seat passengers have to clamber over legs of aisle passengers to get out. Weirdly (and this is to squash in more people into same space) middle seats fly backwards which means it's like the "top and tail" you might have done as kids - certainly not business class. They charge you then want to charge you again - 10% more to reserve your seats (in our case would've been another £600). As we refused, they "did a budget airline trick" and seated us as far apart as they could. One aisle seat for my partner, but they dumped me into half a "couples pair of seats" in the middle. Would have been very embarrassing in our overnight flight. Thank goodness for the woman at the airport who managed me to an aisle behind his - though this begs the question why they didn't give me that in the first place when we were both on same booking - presumably punishment for not paying the extra they were trying to extort. I feel sorry for the staff they worked their socks off (especially Nicola on flight 2202 saturday 22march from Cancun to Gatwick - star!! | 1 |
SAS | Business class ARN-IAD on April 3rd. A330 looking clean but a little old. Welcoming and friendly staff. Vintage champagne before take off then served lovely 3 course dinner up in air. Had a very nice girl serving my row and we quickly found each other and shared nice chats throughout the flight. Comfy lie flat chair not the sharpest AVOD but functioning without issues. What SAS lacks in modernity sometimes it makes up in comfort and ambience. Whatever I asked for be it peanuts or another glass of champagne was met with courtesy and fulfilled. Flight on time. Nothing really to complain about. | 8 |
Grupo AirFrance-KLM | Business class cabin is not the newest one in airline industry but still very good. The window seat is spacious with very much room for ones feet (perfect in flat bed mode) and very comfy. I slept very well. Privacy could be a little bit better but will be improved with the new suite type of seats for B777. IFE: Screen size and selection are good, picture quality is not on par with modern systems - but of course you can not expect this. The crew has been very friendly and helpful, food was plenty and delicious with a great starter (picture) and one of the best steaks I ever had on board (sorry, forgot to take a picture). Check in in SFO was very slow (almost 40 minutes for 12 people) but otherwise no complaints. Lounge was small and crowded, but food, beverages and WIFI were very good. I really liked the whole experience and appreciated the attentive and cordial service on board. Well done, Air France. I am looking forward to fly with you again long haul. | 8 |
Lufthansa | Business class flights from LAX to Delhi via Frankfurt. The flight was delayed in Los Angeles, and we missed our connection in Frankfurt. There were about 15 passengers who presented to the boarding gate at Frankfurt. The agents did not care to help, and we were left to figure things out. The return flight from Mumbai was delayed and we missed our connection to Frankfurt from Munich. The flight attendants in Mumbai to Munich flight were unprofessional. Food was served on tables without mats, no syrup for pancakes, etc. When I complained to the purser, we were rewarded without worthless, useless phone coupons. It was a terrible experience. I would not do this again or recommend Lufthansa to anyone. | 1 |
Grupo AirFrance-KLM | Business class from Rio Brazil to Paris goodConnecting Business class flight from Paris to manchester the chair was as big as a baby chair no separate spaceA no fills airline would have been better save your money here please | 1 |
Iberia | Business class from Tel Aviv to Chicago via Madrid. Overall the experience was very good. Comfortable seats friendly crew. Only thing is that the ticket that I bought on Iberia had too short of a connection and I missed my oneworld connection in Chicago. The A330 business class product is great. Very nice entertainment system comfortable seat and great overall experience. The A319 business club is a nice surprise due to the fact that all of the other European airlines flying out of Tel Aviv offer the "euro style business class" meaning they're just regular economy class seats. Only negative thing about the A319 is the entertainment system. They give you this little Sony PSP is really not easy to use and very tiny. Better off drinking and sleeping the flight away. | 8 |
Lufthansa | Business class has economy seats. I had 50 minutes to make a connection in Frankfurt. Plane stop at the gate A25, next flight is on gate A26. However, they didn’t expend the bridge from the gate to the plane and told passengers we have to exit by the back door. I was in the business class so now I am the last one to exit. We get in the bus. Bus went all the way to the departure entrance to the terminal so we had to pass security and passport control all over again. No explanation or assistance was provided, no apology offered or any kind of help to pass quicker to the connected flight. I got the gate A26 at the time of departure. Gate was closed and no one was there. I had to look for Lufthansa service desk and stay in line for another hour. Again no apologies or explanations, they just gave me a ticket for the flight on the next day. | 1 |
Lufthansa | Business class is a joke, service and the items offered is below all and anything. Trying to get the receipt is a loop, wait a week to get a link to the page where you requsted it from. Never again (Star aliance gold) | 1 |
Turkish Airlines | Business class is a joke.The sheer chaos of the business class from Tokyo to Istanbul would be like something out of a comedy, firstly the chef comes round to ask what you would like to eat and you place an order But what you receive is not what you expect some people got the wrong food and the bread rolls are bought out after you've finished your meal, you virtually have to beg to get another glass of wine and the staff look like they wanted to be somewhere else, also the toilet floor was disgusting as your shoes stuck to the floor.A very disappointing flight.Also from Istanbul to Madrid the lady in charge only wanted to remain behind her curtain and boss the two young girls about and she barked at me to sit down when I went to use the toilet.Never again. | 1 |
Lufthansa | Business class is terrible: staff is rude, sits are average, food is awful | 2 |
Grupo AirFrance-KLM | Business class long haul with KLM is a treat. Great chef food served by wonderful and attentive staff. Perhaps some background to some of the bad reviews is in order. Many of these bad reviews are about KLM customer care and Schiphol airport handling. During the pandemic, Schiphol in its infinite wisdom thought it wise to lay off much of the security personnel even when the Dutch government provided for subsidies for companies not to fire employees. Equally with the baggage handling companies, whose personnel is not well paid unfortunately anyway. Now with air traffic resuming to pre-pandemic levels, that same personnel is impossible to come by. Of course they have found more reliable employers as there is a general labour shortage anyway. As a result and to be fair, KLM is caught in the middle. KLM has had to drastically cut back on flights and occupancy, in a time where it was hoping to make up lost revenue during the pandemic. Customer service is therefore swamped in claims, while staff there too is undoubtedly in short supply. This is sad to see because the on board service is excellent and the seats in business class are good and can recline fully. | 10 |
SAS | Business class now more crowded and stressful to fly than economy. SAS in Norway particularly (but also Sweden) has this ridiculous policy of basically selling gold card membership to everyone. All you need is an Amex Card and a second Eurobonus credit card (total cost for the cards is 350 Euro per year), fly twice and bingo you have a gold card. Massive deflation effect on actual gold membership. And a total rip off for poor dummies still paying for business class tickets, thinking they confer any kind of comport privileges. When boarding you see a third or more of the passengers get on the plane during business class/gold boarding although there is only 6 rows of business class? Last time I flew from Bodo to Oslo. When I came onboard with my economy ticket, as the first person after business boarding, half the plane was full!! But only 7 rows of business class. So the privilege of early boarding is useless. Much more crowded when boarding during business boarding. In fact, all the privileges of a business class ticket is gone due to this policy. Long lines and fewer screening machines at priority security check. You can see the economy security line going much faster. Early boarding is more crowded than economy boarding. Sitting in SAS Oslo Airport Lounge is far more crowded, loud and stressful, than sitting in nice lounge chairs located at most gates. This lounge in particular can be quite a traumatic experience during peak hours....Hordes of children screaming and running around...sitting is more crowded than on the plane....way too warm... So paying for actual SAS business class ticket hasnt been worth the money for a long time. But now due to Gold card deflation it has become MORE expensive, LESS efficient, MORE stressful then economy. | 2 |
Lufthansa | Business class on A321 service from Munich to Madrid. Departure was delayed due to a faulty coffee machine, of all things, but was impressed with the efficient gate change and marginal delay, even after they had to identify an alternative aeroplane. In the end, delayed by about 30 mins. Boarding was free-for-all, given the delay, but still relatively pleasant. Business seating on this flight was exactly the same as economy, except for the fact that the centre seat is left empty with a "seat-filler", that allows you to "share" the empty seat space with your other seating partner as a table-rest. Legroom also felt pretty much the same as economy. There was no IFE, other than "pay-for-service" wifi, if you wished. The differentiation is the food, obviously - as we were served a full breakfast on this 2 hour hop, with the food being even better than the business class breakfast served on the long-haul LH flight. Service was prompt and friendly. Nonetheless, given the price differential, I'm not sure I would part with my own hard-earned cash for business class flights solely for priority boarding and better food. | 8 |
Turkish Airlines | Business class on flight TK10 was not 1x2x1 configuration but is 2x2x2, lack of privacy! Flight delayed at LAX and was told by flight attendant on board that arrangements would be made to connect to a later flight, and I would be greeted by agent at gate, upon arrival. No such thing, nothing done. Finally made arrangement myself and arrived Athens after 2:30am,. No compensation, just a sorry. Are you kidding me, when you flew on business class, costing thousands of USD. The lie flat seat malfunctioned at the middle of the flight and there was nothing done to change to another seat as all other business seats were occupied. Told to send email and file complains to Turkish Airlines later. I did file a complain on the business lie flat sleeper seat with the airline, offered 15% discount on future travel before year end 2023. That is it, flight discount on Turkish Airlines. It is only fair to offer at least partial refund in the business class ticket. | 2 |
Grupo IAG | Business class passengers removed to make room for cabin crew to rest during flight after short delay led to working time regulations being invoked!It turns out BA made a commercial decision (but a very poor customer service decision) not to fit a cabin crew rest area to 787 Dreamliners. Any delay of even a few minutes (as on our flight) means the cabin crew have no where to sleep on board. The answer, as far as BA is concerned, is to routinely bump 7 or 8 business class passengers out and also bump people out of Premium Economy to make room for them!! Understand, this means your business class seat or your premium economy seat is NOT guaranteed especially from the west coast of America or on any of BA's longer flights.BA do not care about you as a customer - even a premium paying customer. BA do not care about their cabin crew - even those flying the furthest and working the longest hours. Instead of fitting a cabin crew rest area (like their competitors) they expect the cabin crew to remove premium customers and deal with the inevitable bad feeling and relational consequences before the flight can leave.Very poor BA. The Executive team which made that commercial decision affecting premium paying customers and their own staff are a disgrace to air travel. Shame on you!Planning to fly business class or premium economy on a BA long haul flight? Willing to risk it? Not me. Not again.BA do not care about you or their staff. They only care about profits. BA is no longer a resilient airline. It can no longer deal with even short delays without causing chaos on board. My advice is not to risk it. There are plenty of other airlines available which have invested in rest areas for cabin crew. Oh, and the food wasn't great either.If EasyJet did business class they would do it like this. | 1 |
Grupo AirFrance-KLM | Business class return - over night flight. Check in fast with return boarding card offered. DAA lounge ok - flight on time, seats are the same as Y class within more leg space and recline. Business class was full but the crew were very efficient on both legs, friendly, professional, efficient and immaculate presentation. Drinks were flowing and the food for the one hour flight was grilled salmon salad, etc. Bussed to terminal and on the train within 15 minutes. Well impressed with all staff on the ground and air, would use again for sure. | 9 |
Air Europa | Business class round-trip JFK-MAD. The bad: their computer systems reservations and website are very deficient compared to other airlines. Not much information or interactive ability available on English Language website (examples: no seat maps no online check in or even online viewing of reservations). Disorganized: the reason I got to fly business on my return was because they lost my reservation (luckily I had my receipt) and I had paid for an exit row seat. The good which over rode the bad: they made things right with my reservations at the ticket counter and bumped me to business on my return flight. The agents on the phone were helpful and the service on the plane and at the counters was excellent and friendly (though not quite as organized as an American carrier). Good food nice planes (A330). Business seat headrests push your head forward though when in upright position which can be uncomfortable. | 7 |
Grupo IAG | Business class seating shown as a 2x2 configuration on the website is economy style with an unsold middle seat - not much more comfortable than economy. Meal service started with three options but was down to 2 options by row 5 (out of 8 in business class) and by row 6 where we were seated only one of us had 2 options then only grilled tofu was available for the rest of business class. | 2 |
Iberia | Business class service was worst I've experienced. The food was awful on a 10 hour flight not great. There was a delay to our first flight which meant we only just made our connection but was refused boarding as our luggage would not transfer in time. This meant a 3 hour wait in a queue for another flight! No compensation, no apology. Do not fly with this airline. | 1 |
Grupo IAG | Business class to Dallas was the worst ever experience. The fact they put a seat near the toilet and the queue invaded my private space. I've made a formal complaint as I had no sleep and the inflight entertainment was poor. This airline has lost its lustre. Not worth the money even for a direct flight. It willBe interesting to see what my return flight will entail. I will NEVER fly this airline again. Truly shocking experience. | 1 |
Lufthansa | Business class was a joke. Same seats as economy, standard food + drinks + middle seat free. It was a 5 hour flight. The price-performance ratio is abysmally bad. I'm very disappointed with Lufthansa. Die Business Class war der Witz. gleiche Sitze wie Economy, Standardessen + Getränke + Mittelsitz frei. Es war sondern 5 Stunden-Flug. Preis-Leistungsverhältnis ist abgrundtief schlecht. von Lufthansa bin ich bös enttäuscht. | 1 |
Grupo IAG | Business class with my son service was wonderful. The seat was comfortable and food was very nice. I lost my bracelet down the back of the seat and the stewardess was on her hands and knees looking for it she couldn't reach it and 5 minutes after landing in Dublin a maintenance worker came on board took the seat apart and retrieved my bracelet. | 9 |
Air Europa | Business class. Terrible BRU check in by Skyteam counter. Old SN Brussels Airlines lounge (downstairs in Schengen Terminal). My first time in this new security and fast track. Embraer 195 pleasant good crew. Return check in and good IB lounge. Good food and drinks. Will recommend and will fly them again. | 8 |
Grupo IAG | Business class: LHR to JFK. August 2024. Family and I loved the club suites, but made the mistake of asking for 'Halal' food. BA seems to think a cauliflower curry is business class food. I know first world problems, but Muslim passengers are not drinking expensive wines/champagne. So why not give us a decent meal? Most airlines think 'Halal' equals curry! But a cauliflower curry? My eldest daughter was on virgin premium economy for the same date and it appears she had an enjoyable meal without choosing halal, but just taking the seafood option! | 3 |
Grupo AirFrance-KLM | Business flight Manchester to Calgary via AmsterdamThe flights were good, excellent cabin crew, good seats, busy but acceptable lounge in Amsterdam, good price for the flights and every flight to timeBut the food was dreadful on both flights, marginally worse on the return leg and certainly not business class standard. They really need to review their catering, and compared to BA, Air NZ and Air Canada, the food was dreadful. I am certainly very pleased we were not in economy, as I cannot image the standard there if this is a business offering, It really lets the airline downWe were not cancelled but some of our party were a few days earlier ( due to a technical problem and unavoidable) and KLM were excellent, organised hotel, rearranged the flight onto a different airline, couldn't fault them | 4 |
Iberia | Business flight from Hamburg to Madrid and back.Total chaos both times during on boarding. Madrid to Hamburg even worse.Why do they board from front to back?Crew annoid. Not very friendly.Don't think I will fly with them again. | 1 |
Iberia | Business flights booked through Iberia.Due to COVID '19, the flights have been cancelled. Now we get a voucher that is valid until June 2021, but we want our money back, because we cannot guarantee that we will be able to use these flights next year.Contacted customer service where you can choose NL in the choice menu. After waiting you get an agent on the phone who doesn't speak NL. Agent recommends submitting a claim, first getting a pop-up twice that it's not possible, but once you click through it you may as well file the claim. If you don't know this, this is very daunting.After I have made the claim we receive a standard e-mail saying that we will not get our money back and that we should do it with the voucher.Emailed back and then we get the exact same e-mail back.COPY/PASTE is the only thing they can do.So for us NEVER iberia, if they still exist, such a bad service!!!!!Iberia is the only airline that doesn't give us money back. Even though you are entitled to money back due to these circumstances! | 1 |
Grupo IAG | Business lounge was closed at Pisa airport which was probably beyond the control of British Airways but as it had been closed since January the least British Airways could have done would have issued their customers who paid for this service vouchers to be used at the airport, I complained about this to BA and as compensation they said they would credit my account with 10000 Avios points which I felt was an adequate compensation and at that point felt BA had handled the situation in a prompt and professional manner. However that was seven weeks ago and no Avios points have been added to my account, I have called their call centre multiple times at one point being put on hold for an hour to put through to the right department, when the phone was answered I was told it was the wrong department and to phone a number which was read out to me which was the same number I was calling! This scenario has replayed itself probably about twenty times now, it is clear that BA have no intention of resolving this and are just making their customer go round in circles before they give up, This airline is absolutely appalling in the way it treats its customers. | 1 |
Lufthansa | Business passenger age 74: Azores to Frankfurt flight delayed 21May for 28 hours further day delay to Glasgow. At no time did Lufthansa contact me - I paid two hotels, meals, taxis etc totalling 390 euros which airline refuse to reimburse. I made countless unanswered calls to Customer Relations for help - none given. Wrote to Executives- no answer. Unforgivable - my daily fight to get recompense goes on. Airlines have a duty of care - they should be heavily fined when they fail as badly as this particularly for the elderly and disadvantaged- Shame on you Lufthansa - I shall petition civil aviation authorities and Parliament to establish such a provision. | 1 |
Grupo IAG | Busy day at LHR and flight full. Lounge crowded but B gates lounge quieter. Flight left on time, very professional crew, greeted by name and executive club status acknowledged and thanked for return custom. A nice touch. Service was good. Food average. Entertainment good. Early arrival, quick processing at JFK. All good. | 9 |
Jet2.com | Busy flight but smooth boarding process. Staff were attentive and knowledgeable. A good flight experience. | 4 |
EasyJet | Busy flight, very full which led to a slow boarding process. However, the cabin crew worked hard to help people settle down and find space for the cabin baggage so that we could depart on time. Flight was smooth overall. Happy to use them again and would recommend to others. | 10 |
Ryanair | But a damn confusing booking system and website in general. | 4 |
Ryanair | But it could be so much better. Please give an indication of the real cost of the flight at the start rather then keep adding on for cases, credit and debit card use. I get so frustrated | 2 |
Norwegian | But you don't have to take my word for it - search online for the Civil Aviation Authority passenger complaints data and see for yourself, or read the article in The Guardian about Norwegian Air.Really disappointed with the customer service from this company. It took over two months and the threat of taking the case to arbitration before they refunded the tax on a cancelled flight - something they are legally obliged to do. If I hadn't been constantly contacting them I would never have received the money, and presumably Norwegian think it is acceptable to keep money they should refund. What sort of business model is that? Custiomer service used to be good, but now appears to have been transferred to some developing country where untrained and very indifferent staff try to get rid of you as quickly as possible without providing any service. They might as well close down customer service altogether and save the money they pay these people - it wouldn't make any difference to the customer experience.It's disappointing because I've used Norwegian a lot over the last few years, and the flights have been good.But be aware, by the look of things now, if anything goes wrong, you'll be left on your own, with no recourse, or at best an uphill struggle to get anywhere - and you can forget about any compensation, no matter what they've put you through. | 1 |
Grupo IAG | Buy a ticket with Fly Level at your own risk, but definitely, do not pay for "premium."They offer several ways to upgrade your ticket, First tier is;-Pay $70 extra each way for checking in one suitcase + food.Second option is;-Pay $140 each way for checking in two suitcases+ food + flexible ticket.Ok, I thought, I will pay the extra $280, that way I will have the choice to change my ticket if I need to.Well, what a scam, I wish I did not pay for the "flexible ticket option."Now I need to change my return ticket, and if I do it through my "flexible ticket" option it will cost me $1400 one way.If I try to buy the ticket again, on the same day, it's priced on their website for $850.How is this acceptable? How naive I was thinking that if I pay premium I will have some flexibility.They don't have customer service, no phone that works, and all their chats online are always "offline."If you decide to still give them a try, don't be naive like me, and believe their false advertisement. | 1 |
EasyJet | Buyer beware! EasyJet has terrible service and there are hidden baggage fees. My husband was told that he wouldn't be charged for his carry on at check in, only to be slapped with a 50 euro fee at the gate. The staff are unhelpful and argumentative. Would have given less than 1 star if it was possible | 1 |
Grupo IAG | Buyer beware! We flew out on September 5th, the flight was supposed to leave at 7:00 p.m. but did not leave until after 9:30. We were in the airport for 4 hours waiting. Then we did not get the seats we paid extra to get, even though we were the first people who booked that flight and chose our seats specifically. I chose the seat specifically so I would not bother anyone else. The poor guy next to me, I felt bad. When we got to Dublin, I talked to a ticketing agent who told me I would receive a refund. Since we had a long wait in Seattle, there were 3 of us traveling and I decided to book us into the Aer Lingus Lounge so we could have a comfortable wait. What they don't tell you is that the Lounge is before Customs. So we cleared Customs and went to the lounge and the girl told us you had to use the lounge before Customs. So, I sent an email to Aer Lingus and they told me that they do not guarantee seats and Administrative Fees are non-refundable. Never use this airline if you can avoid it. | 2 |
Vueling | Buyer beware, this is the worst airline in Europe currently, avoid if you can, flights always delayed, staff rude, nasty and obnoxious, no transparency at all.Walking or driving to your destination is a better option as are easyJet and Ryan air | 1 |
EasyJet | Buyer beware. If your flight is cancelled by easyJet, expect to be given no help, assistance or information whatsoever. Truly pathetic service and behaviour from the "easyJet" ground staff who shirk all responsibility as they trot out the same old excuse that they don't work for easyJet but are a DHL sub contractor. Never again will I use this company frankly I'd rather walk. | 1 |
EasyJet | Buyer beware. Our flight left over an hour late as EasyJet hadn’t procured a pilot. Then towards the end of the flight, due to a fault in their aircraft, EasyJet redirected us from Porto (our destination) to Madrid. They held us on the tarmac for over 3 hours, with no food. The head steward was unable to give us any updates, and when passengers complained and asked to be let off the plane, they were threatened with arrest. Eventually, over 5 hours after we’d been due to land, we were given a choice: EasyJet could return us to London, but couldn’t guarantee any available flights to Porto in the near future. Or we could get off in Spain and make our own way. So for those of us who needed to be in Portugal on time, we had no choice. We were left stranded in the wrong country after midnight. The airport is closed at night, which EasyJet did not tell us, so everything was shut and all nearby hotels were fully booked. As such we had to pull an all-nighter, staying on the cold floor of the check-in area with the city’s homeless, until the airport re-opened and we could board an early onward flight via – of course – a different, more reliable airline. You’d think that after this EasyJet would try to put things right. But like the most immoral of companies, they’ve just delayed the claim, denied having any responsibility, and tried to defend themselves by claiming it was force majeure (i.e. a weather event beyond their control). This is nonsense: every single other flight to Porto landed just fine that day, including flights using the same line of aircraft landing within as little as one minute of our attempt. And their only “evidence†of force majeure turned out to be an internal report they’d made up themselves. So I’ve had to take the matter all the way to my MP and Aviation ADR. Utterly reprehensible behaviour by EasyJet. | 1 |
EasyJet | Buyer beware.Our flight left over an hour late as EasyJet hadn't procured a pilot. Then towards the end of the flight, due to a fault in their aircraft, EasyJet redirected us from Porto (our destination) to Madrid.They held us on the tarmac for over 3 hours, with no food. The head steward was unable to give us any updates, and when passengers complained and asked to be let off the plane, they were threatened with arrest.Eventually, over 5 hours after we'd been due to land, we were given a choice: EasyJet could return us to London, but couldn't guarantee any available flights to Porto in the near future. Or we could get off in Spain and make our own way. So for those of us who needed to be in Portugal on time, we had no choice.We were left stranded in the wrong country after midnight. The airport is closed at night, which EasyJet did not tell us, so everything was shut and all nearby hotels were fully booked. As such we had to pull an all-nighter, staying on the cold floor of the check-in area with the city's homeless, until the airport re-opened and we could board an early onward flight via – of course – a different, more reliable airline.You'd think that after this EasyJet would try to put things right. But like the most immoral of companies, they've just delayed the claim, denied having any responsibility, and tried to defend themselves by claiming it was force majeure (i.e. a weather event beyond their control). This is nonsense: every single other flight to Porto landed just fine that day, including flights using the same line of aircraft landing within as little as one minute of our attempt. And their only "evidence" of force majeure turned out to be an internal report they'd made up themselves. So I've had to take the matter all the way to my MP and Aviation ADR.Utterly reprehensible behaviour by EasyJet. | 1 |
SAS | Buyers Beware! I have a flight book on SAS and need to reschedule or change. Online won't allow me to do either and tell me to call their number. Three days now on hold over 2 hours one day, 3 hours next day and no answer today. I would use another carrier if you need a flight, especially if you may change. No help online, no help with their chat. Completely frustrated and this is the poorest customer service I've experienced. | 1 |
Grupo AirFrance-KLM | Buying a round trip ticket with KLMand on the way they allow 12 kg cabin baggage and on the way back just 7 kg making you pay 150 USD enforcing you to check your baggage. Trying to reach them, but no proactive solution. Not anymore. | 1 |
Iberia | Buying this as a codeshare from American was the first of many mistakes. Premium Economy on American allows you to pick a seat but as a codeshare, Iberia prevents seat selection, except for a price, not disclosed when buying on American. American tried their best to help but to no avail. Even OneWorld HQ in London could get no response from Iberia. I was told repeatedly by Iberia just to go to the airport on the day of the flight. On the flight, I was offered a dinner choice of beef or pasta, my beef was the toughest I have tried cutting. The crew seemed happy among themselves but otherwise dispirited. A sad change from the days when one boarded an Iberia flight and felt that one was instantly transported to Spain. Despite the non-stop convenience from Boston to Madrid, I would rather take another airline and have a better experience for the money. | 3 |
Jet2.com | By God, they are so helpful; sometimes I wonder if they are angels! | 5 |
Ryanair | By a mistake I ordered tickets from the wrong airport and with passengers named: dfnsjknlkafndf, afndjksfbk and ndgjksgnskl. It was so clealy that it was a mistake. It wasn't real names, anybody could see that. I wanted to order right tickets with right names instead. But there was nothing to do! I called them 5 minutes after the order but there was nothing they could do. You can't cancel your tickets and if you have to change a name it costs 110 euros per person and same price to change airpot per person. So it was actually cheaper to order new tickets. But the wrong tickets couldn't I do anything with. I talked with two different Ryanair people - they could see the mistake but couldn't help me: "Ryanair policy is that you can't cancel your tickets". Oh my God the service was so bad that I can't believe it. One click by a mistake and you lose alot of money and can't do anything to fixe the mistake!BAD, BAD, BAD! I can't recommend Ryanair to anybody! Not even my worst enemy! | 1 |
Jet2.com | By chance this morning I looked at the boarding passes I was issued, and they are random seats, not the ones I paid an extra £60 to reserve. After sitting in a queue on the telephone on the enquires, I'm told it was because there was a plane change. At no point did they tell me they have moved us nor offered to refund the £60, it was pure chance that I spotted it. I'm now told I will have to queue at the check in desk to resolve it. We are taking carry on bags precisely so we don't have to queue. Not impressed! | 1 |
Grupo AirFrance-KLM | By end of July we had a flight from CPH via Amsterdam to Kilimanjaro. During check in we had one suitcase and a duffel bag with our climbing gear. When we arrived to Kilimanjaro, the duffel bag were missing and we did a claim. Due to the necessity of having our climbing gear, I did as requested, started a dialogue on What's App were I cut out in paper for KLM the importance of getting the duffel bag. Anyhow, totally stupid and nonsense replied received from KLM. After 3 days and renting climbing gear we got our duffel bag, I paid for a delivery on Kilimanjaro. When it arrived it has been open and some of our gear were stolen. So I started my one way dialogue with KLM custom care services, a word and a organization not existing at KLM. Here several weeks after, I haven't heard anything from KLM, it's the most lousy service I ever had seen met. If KLM maintain there aircrafts at the same standard they should not be allowed to running an airline business.Don't ever consider buying a ticket from KLM. | 1 |
Lufthansa | By end of the June 2024 I purchased two way ticket from ORD to KRK via Munich, Germany, good for 1 year with availability of the free rebooking ($0 fee). With an emergency (health of my elderly mother) I tried to rebook my flight with Lufthansa directly. I wanted to mention that the tickets for same flight on the market at present are less than half price what I paid for at summer time. So when I tried to rebook my flight there should be no rebooking fee & I should get a credit / difference what I paid for and present price. In reality they asked around $ 440 for rebooking. After that when I mentioned that in the price of my around air fare there is free rebooking plus differences of present price (in this case I should get a credit) they sent me to Chase Travel agent because I purchased Lufthansa ticket from them not from Lufthansa directly, I mentioned to them that Lufthansa charge appears on my credit card and not Chase Travel. Any way they told me to call Chase Travel even so they knew about very expensive phone call/s from EU to USA.I called Chase Travel, took the long time with waiting and transferring to others, on the end they connected me to Chase Travel Supervisor and after asking me to wait he directed me back to Lufthansa USA where same story repeated.I told Lufthansa that I purchased the Lufthansa around fare ticket from USA to EU with guarantee of free rebooking plus differences for 1 year and I am not going to pay extra over $500 for return ticket/s I already paid for in Summer, when at present I could buy two-way ticket for over $ 600 with different airlines. I told Lufthansa that in this case I am not able to use this return flight even, so they also refused to credit my return ticket for a refund.Whole our life we were using Lufthansa, and we never expected such as horrible, dishonest treating from their side. Be aware next time to use Lufthansa even so you have written statements on the ticket, they will not respect it anyway. | 1 |
Jet2.com | By far the best budget airline , friendly staff helpfully courteous clean aircraft and always try to be on time | 5 |
Jet2.com | By far the best of the 'budget airlines'. Fast service, no hassle, clean flying! Thank you. | 4 |
Jet2.com | By far the best of the budget airlines. Great hand luggage allowance. Friendly, helpful staff. Frequent flyer and never ever had a problem with Jet2. | 5 |
Jet2.com | By far the best of the discount airlines.Attendants smartly dressed, friendly and helpful. | 5 |
Jet2.com | By far the best of the low cost operators. Plenty of staff, well organised, no hard selling of add ons. | 5 |
Ryanair | By far the most ignorant company to deal with; no possiblity to get in contact; even we have an email saying our refund are ready on the "my ryan air" it does not show there. when calling on the number you can find; no answer... | 1 |
Ryanair | By far the worse airline in the world! Make sure to never travel with them! You will get extra fees, you will not land where you think you should. Travelling with them is an adventure full of bad experiences! | 1 |
Ryanair | By far the worse customer service and business model for an airline. Check in was awful, slow and limited staff. Sometime I can't avoid using them but if I can I will! | 1 |
Ryanair | By far the worse flying experience I had.We had an issue at Pisa airport due to the police border which say they couldn't understand French to read my document and was initially supported by a flight attendant from Ryanair saying they will wait for us. We were a group of 12 with an infant of 6 months and 4 children under 6 years old and an old lady over 70. 6 of us already pass the check-in and boarding but was told the flight had to leave due to an alarm that went off. We were denied boarding on any other flight and was told that we needed to pay full tickets for 12 people and no support was given. Pisa was just a connexion flight so we were stuck there from 10am all day with vulnerable people with us. We contacted Ryanair and no support or help was provided although it was not our fault. They ignored us and staff and manager was extremely rude at Pisa. I would strongly recommend you to choose another company if you want more guarantee as Ryanair will not assist you at all should you have a problem even though it was not your fault. Not only our holidays were ruine and lost lot of money but the struggle that we went through and distress for the children and old lady was really heartbreaking. Do not book with Ryanair if you want security as you are not protected. We are intending to make a complaint and report it not only in the media but also make people aware that you will only loose your money if anything go wrong as there is no protection with them. | 1 |
Ryanair | By far the worst airline Do NOT fly with Ryan air | 1 |
Lufthansa | By far the worst airline I have ever flown with. I had 4 flights with them (in the course of 2 weeks) and every single one was delayed. When contacting customer service they just sent generic emails not even reading my complaint. The onboard experience was also quite unpleasant and the service extremely unprofessional. Truly shocking. | 1 |
Ryanair | By far the worst airline I have ever flown with. The extra chargers are like they are purposely misleading their customers. And the 'Jab & Go' advert, what a joke of an airline. | 1 |
EasyJet | By far the worst airline I have ever had to deal with.Customer Service ladies are just arrogant!Some say they are cheaper, but they are NOT, all the extras you'll have to pay with them when it comes for free with other airlines are simply ridiculous. My cabin luggage was under the 10 kg required and within the measurement of the « rules » but because the plane was full (apparently) they were struggling with room in cabin so they asked me to either pay 50€ or to leave my bag at the airport. (Knowing I already booked with that bag in cabin in first place)Terrible!!! Don't do it to yourself! | 1 |
Wizz Air | By far the worst airline I have ever traveled with in my life! They consistently cause issues for passengers, either with check-in (€45 fine if not done electronically) or with luggage if it's not precisely the size they demand, weighed down to the gram, of course. And naturally, the delays of 2 and 2.30 hours every time. But never again with Wizz! | 1 |
Wizz Air | By far the worst airline I have ever travelled with. Myself and my husband had our Greece to UAE flight cancelled 3 times across 5 days in August 2022. We had no choice but to fly with another airline to get back to get home. I started the slow process of uploading expenses and claiming compensation via their portal. I have received no compensation or expenses and it it’s now 7 months later. This is unheard of. The flight was starting in the EU so we are supposedly protected under EC regulation 261/2004. But even with this myself and my husband are outstanding any form of compensation It’s completely unacceptable and I really hope Wizz are seriously looked into as they are not operating under the EU law. I have had extremely poor contact from Wizz Air and on social channels have been advised to contact call Centre. Call Centre continues to tell you they cannot support with complaints / customer services. It’s something I have never experienced before and I would avoid flying with Wizz at all costs. It makes me question multiple areas of their business if this area is so shockingly poor. | 1 |
Vueling | By far the worst airline I have ever used.No customer service. They try to trick you when the plane is almost overbooked in order to resell your tickets at a higher price.A shame !! Never again. Won't even use their vouchers. | 1 |
Wizz Air | By far the worst airline I have travelled with. They split me, my autistic son and my wife and baby to force us to pay 23 pounds each to choose seats even though there were empty rows in the plane! I called assistance to say that my son has a certificate showing 67% disability and we need to be together, but the guy said I could by lying! How ethical is that? We paid on the way but on the way back switched with other passengers. Also, we got to the gate and they said: "oh didn't you know you need to get a tag from check in for the buggy?". Well no. It was not mentioned anywhere. | 1 |
Ryanair | By far the worst airline and most despicable company I have ever had to deal with. I wouldn't use them again if you paid me. They do not deserve to be in operation and have appalling customer service. They charge an extortionate amount to call their customer service line and have no free alternative line to call them on. They extort customers by trying to charge for whatever they can (£55 to check in at the airport). They don't offer any kind of refund, even if you try to cancel 30 minutes after booking. They charge a fee for requesting a tax refund. I could go on but I'd end up writing a thesis on how bad my experience was with them. DO NOT FLY WITH RYAN AIR. I wouldn't even wish for Kim Jong Un or even Donald Trump to have to experience their service. Hopefully, Brexit will make them go bust. | 1 |
EasyJet | By far the worst airline and worst customer service absolute disgrace of an airline avoid travelling with them at all cost. Took money and for a service that I never got and told sorry it not our fault | 1 |
EasyJet | By far the worst airline i've ever had to deal with. I'm American and not only was the Check Bag lady at the Amsterdam airport rude solely for that reason and told me i should use a different airline in the future, she was also unwilling to help me in any way get my bag through for a reasonable price. i paid the $60 fee ahead of time for a 15kg bag but my bag ended up being 23kg. (i selected the wrong weight being that in america we use lbs not kg) and once i arrive to check my bag, the lady told me it was going to be 15£ per kg of extra weight. i ended up paying about $170 to check one bag, the same price as my entire flight. Absolutely absurd. will never be using this airline again. Thank god it's only in Europe. | 1 |
Ryanair | By far the worst airline in existence. Charged extra at the airport for something I was supposed to do online, yet the system would not allow me. Joke. These guys are a disgrace. Ever complain or try getting in touch with them when something goes wrong? Good luck with that. | 1 |
Pegasus Airlines | By far the worst airline we have ever flown. Constantly asking for extra fees that are not legitimate bad service. | 1 |
Wizz Air | By far the worst airline. 1st of all they make people pay to check in at the counter. Ridiculous! Who does that? If you check in online in advance than you don’t need to pay 50 euros per person. We had 8 people traveling and when I tried to check us all in online I couldn’t because the website had a glitch in the system that was rejecting one person to check in. I tried everything, by excluding that person from check in but the site didn’t allow it. So, when I went to the airport counter and explained the situation they completely ignored the fact that their system is not set up correctly and made me pay additional 400 euros (50 euros per person) for check in. Absolutely rude and terrible customer service. Very bad experience. Do yourself a favor. Travel with class with more established airlines. | 1 |
Grupo AirFrance-KLM | By far the worst airline... No air and in the middle 4 seats there is only 3 spots under the seats infront of you. | 1 |
EasyJet | By far the worst company I have ever dealt with and I have dealt with a few terribly ones. The customer service is disgraceful and you can not get a response from them. I have been trying to get letters to cover insurance for a flight cancellation. This has been ongoing since May and it's now August. Multiple phone calls and multiple ignored emails and all I need is a letter confirming they have not given me future credit! Take my advice and book with another airline | 1 |
EasyJet | By far the worst company I've dealt with.When booking a holiday they ask you if you would like to pay extra for an earlier flight, which I paid as I would like to enjoy more time on my holiday. They then later cancel this flight and rebook you on on 12 hours later without even an email? Without logging into our booking, we wouldn't have known and would've arrived at the airport 12 hours before our flight was scheduled to leave. I then decided to call their customer service to enquire about a refund of the extra amount for the flight I paid for that no longer exists. Seems reasonable right? Especially given that their updated flight time is the one which I did not need to pay extra for when making the booking. But no. They say there's no chance and it's in their terms and conditions to move you to another flight provided it's within 12 hours of the original booking. 12 hours? That's half a day of holiday gone, which is a significant time when your holiday is only 4 days long.All these airlines sang a sad tune and asked for our support during Covid, but then repay this support with poor customer service and an unwillingness to conduct business ethically. Appalling. Last time I spend my money on EasyJet, and will discourage anyone from getting involved in any dealings with them. | 1 |
Wizz Air | By far the worst company I've ever flown with. All the times I flew with them the flights were delayed. Organization for check in and boarding is also horrible. This was the last time I'm flying with them. | 1 |
Ryanair | By far the worst company around they should be ashamed of themselves . So I go into tier 4 which means I'm unable to TRAVEL but yet still no Option for a refund but you can change your flights but then all the flight prices are now 3 times higher so either way your losing money . I will never use again would rather travel away from my local airport to avoid. Stealing people Money around Christmas after the year we have already have had disgusting | 1 |
Ryanair | By far the worst company, the tickets noore value for money since everything is more expensive, one hour delayed flight and instead of informing us, they had us waiting like cattle ant the gate. Personally I prefer to take buses than to take this aircompany | 1 |
Ryanair | By far the worst customer service I've ever experienced, hanging up phone calls, they don't have the patience to listen to the complaint, not providing resolutions, fighting with customers, transfering u from one to another for half an hour, no one's taking any responsibility. They are where they are for s good reason. | 1 |
Ryanair | By far the worst customer service and airline I've ever done business with, and as a consultant, I've flown with all of them. I booked a flight less than 24 hours ago and my companion booked the same flight for me, but leaving from a different airport. They wouldn't consider this a duplicate booking even though it clearly is. Ignoring the fact that any other airline will let you cancel within 24 hours of booking, the fact that they won't accommodate a refund in this situation shows that they care very little about customers and only want to extract as much money as possible. I even asked to speak with a supervisor and escalate this, to which I was told that is not an option.This is the worst type of company, and I will never fly with them again. | 1 |
Lufthansa | By far the worst experience I ever had flying with an airline. Unfriendly staff in the Hamburg airport. The flight was delay with few hours and as result I have lost the connection to Sofia. After 5 hours of staying in line for their service, I was told that Lufthansa is not obliged to give vouchers for accommodation and transfer due to their fault. In turn I would have to pay everything myself and have the possibility to invoice them to Lufthansa. Very disappointed. | 1 |
Wizz Air | By far the worst experience I have ever had with an airline. I’d like to start by saying that all of the staff I dealt with were apologetic and respectful, but the policies this business holds are predatory and not standard. I have never experienced mandatory online check in before, and was told it’s a 90€ fee for not checking in online prior. They do not make this clear/purposely leave this information very vague hoping this situation happens to most people. Also when you book check in luggage, their standard weight is 10kg NOT 20kg. You also have to pay for any cabin overhead luggage. As to be expected, after paying all of these hidden fees our flight was delayed by several hours. | 2 |
Ryanair | By far the worst experience ever!tried to check-in via the link i received pr. mail, which didn't work, so i went to the airport 2 hours before my flight, after waiting in line for at very long time the woman at the counter said i had to pay 50 euro (400 dkk (almost as much as the actual ticket)) because i didn't check-in 2 hours before! I then tried to explain that the link didn't and if maybe they had more than one at the counter i wouldn't have to wait for an hour to check-in. Anyway i was then directed to the aviator to pay my fine. At the aviator office there was also people from the stone age operating the computer so that took a war to! After paying the fine i was then directed back to the check-in counter to get my boarding pass.... There was a line again and they wouldn't let me skip ahead.. When i finally got to the counter, the woman said that the gate was closed and i couldn't get on the plane... I was then again directed to go to the aviator to rebook, because her shift had ended. I went to the aviator for the 2th time where they said that there was nothing they could do (surprise!!) other than refund the money from the fee, because there was no more flights today... So my trip to Köln to surprise my girlfriend was cancelled and i lost my money on the ticket... | 1 |
Turkish Airlines | By far the worst flying experience I've had. This is a long story. We had booked our trip through Chase travel months ago, with United Airlines. IST is a huge airport but essentially a hub for Turkish Airlines, it's essentially all the flights.When we came to Istanbul we were delayed about 1.5 hrs. It was our last stop but for people with layovers it's a huge issue. Unfortunately our trip had to be cut short due to medical issues. We rebooked on United.com for a 7am flight IST to Germany on Turkish and then onto Washington d.c. from Germany on united.We had a flight booked domestic for Turkish Airlines - luckily I was able to cancel and refund this because I upgraded it. Would highly recommend doing this if you're forced to use this God forsaken airline.We quickly packed our things and the stress of having to cancel hotel rooms and arrange transport. We were relieved we made it to the airport on time. We rushed to the ticket office and the issues began. All the ticket workers are like 20-35 years old. Including the "supervisors." We showed them our confirmation and passports and for some reason Turkish airplanes were not showing our reservation or flight. They sent us to the "supervisor" who did the same thing as the other worker. They told us they didn't know and go to ticket office. We went all the way to ticket office and get printout tickets, confirming that we had paid and had a reservation. They still couldn't find it. The "supervisors" told us one of two things either go to ticket office which we did twice, or call United. They kept saying it was United problem.I had called united in line several times with United. They rebooked our flight several times. They issued a new ticket, and still Turkish airlines was unable to find us. The "supervisor" refused to really help at all. They became increasingly unhelpful and refused to really do anything. They said call the agency call United go to ticket office. Pretty much they do everything in their power to not help you. I had called the United agent in my phone and they spoke with the supervisor and they repeatedly told them the error was not on their end. Apparently the "supervisors" are the highest athletes for Turkish Airlines. I asked them if they had someone in their scheduling or reservations dept they can call to assist. They said sure. Then didn't bother calling on their end to see what the problem was. Essentially the United system and Turkish system are not communicating appropriately. We had missed our 7am flight. Rebooked through united to 11am. Which had the same issue as aboveThe "supervisor" proceeded to say that this happened 12 times today and they can't do anything about it. Talk about customer service. He was also rude and unhelpful to the United representative on the phone. It became apparent that these guys have no training in customer service because the bit of frustration we expressed seemed to hurt his ego and he became increasingly more unhelpfulOur solution was to just book with an airline that isn't Turkish. Since they have a monopoly on the terminal, we could only get one flight. Which was booked for today. So we had to wait another 26hrs to take Lufthansa. To the credit of United Airlines, it pains me to say it, they were very helpful. Booked with different airline. Everything went as it should. Emails came and flight confirmed and checked in. And now we just wait.We arrived at the hotel at 4:40am, we were back and forth until about 7:30. My wife is pregnant and having cramps and we won't be home for another 30 hrs. Thanks for nothing Turkish AirlinesTL;DR: avoid Turkish airlines if you can. Take a bus or walk because it's less of a hassle. Help yourself because they won't. Fly with Lufthansa. | 1 |
Grupo AirFrance-KLM | By far the worst service, yes they are kind and friendly, but that's all. Service wise it is a big zero.Can't check in online because they want to check my vaccine certificate first. It's EU to EU country but nevermind, so they provide a webpage where you can upload the doc, just choose the destination country from the list, which country is not there, of course because there is no special requirement anymore. So you try to upload to the departure country, of course rejected. And CS can't help, they are just parrots | 1 |
Ryanair | By far the worst support I have ever faced.I called 5 times, and all 5 times on a 40min wait, i was just cutoff.I go on live chat ask to be called, no you need to call us.I inform him i am being cutoff, and reply is sorry we are very busy.Furthermore, from the issue I had, on live chat most questions were avoided or ignored.I will prefer to pay more for another company rather using this company again.Understanding 0Service 0I wish I could minus star rate them. | 1 |
Vueling | By far the worst traveling experience I ever had. Flight was cancelled due to a mechanical issue of the airplane. Next available flight was set 8 hours later, which was delayed one hour. We got 12 euros as a refund, and that was all. I wouldn't suggest to fly with this company | 3 |
Wizz Air | By far, the worst airline I've ever used. Customer service was appalling, with a very rude cabin crew and an unhelpful ground team. The flight was delayed for almost 3 hours for two reasons, according to the crew: a shortage of staff (!) and miscommunication regarding the boarding gate. As a result, boarding alone took almost an hour, and for those of us already boarded - while the staff scattered for passengers throughout the airport - not even a cup of water was offered! Horrible experience, from beginning to end. First and only time flying on this airline. | 1 |
Grupo IAG | By far, the worst airline I’ve been on in my entire life. I booked a roundtrip flight from NYC to Barcelona for nearly $1,100 and the airline did not provide drinks, snacks, or food. They charge for everything. On top of that, the wait to get onboard took 1.5 hours flying in and flying out. In addition, I booked this flight under Iberia, not Level. There was no communication that I’ll be on a Level flight. Now, I’m not even inclined to fly Iberia anymore. I highly do not recommend either airline. | 1 |
Vueling | By mistake booked the flight under my friend's maiden name (after a divorce). Vueling asked for a fee much more than rebooking the flight to change the surname although it's the same passenger on the ticket. Their definition of spelling mistake is anything more than 3 letters - so you are Ok as long as your surname is 3 letters! | 1 |
Turkish Airlines | By mistake i took ticket day after than my Journey, when i want to change after 3 minute, they offer me to open case. And case will finalise 2-7days . i ask refund they offer me 10% i pay. Then i told them i bouth ticket direct from them page and another web page 50 euro cheaper and first 2 hours free cancelation. They told me to get ticket from others agency not from them. Costumer service was rude and not helpfull at all.Never again Turkish Airlines. | 1 |
Ryanair | By mistake we booked 20kg check-in bag instead of cabin bags. When I had chat with Ryanair customer care to modify this. They confirmed in return chat that, we can can take our bag to the cabin since we have paid already. (Pls refer chat linked my email I'd). We trusted this. When we were in the airport to get our passports checked by a Ryanair staff. We were charged 35 pounds by ignoring, what ever I said. Still, I'm okay with money I was charged, since I made a mistake by selecting wrong baggage and customer care chat mis-guided us. But when I told this to staff, who was printing our boarding pass and checking our passports. She was really RUDE and DISRESPECTFUL and said if we have problems with Ryanair. We should use EasyJet & Wizz air it-seems. It was a shock for us to listen this from a Ryanair employee and surprised how Ryanair can keep this kind true loyal employees in the role. When I took my phone and I asked her to repeat what she said. She start behaving differently (but this can be checked in cctv I'm sure and actions speaks more than words) and when I asked her to show her I'd card. She started hiding her name. But we have a receipt from her with her I'd number I guess. We can check identify easily. Then her manager came in and also said we should stop using Ryanair, if we have issues with customer service. I think we were treated differently, since we didn't had UK passports and we were on visas to Europe. But that doesn't mean that we are not UK residents. We were shocked to see this kind of behaviour in UK airport. I was with my family, not alone and I think; Ryanair can refer CCTV footage and arguments we had. I never thought Ryanair will look down it's customers like this. May be it is budget airline that doesn't mean that customers can be treated, how ever they want and differentiate them depending on their personal status. I was using Ryanair for my personal and business purposes. But now I will & I should stop using Ryanair for any purpose. We except a call back from Ryanair customer service head before I write this review everywhere in the UK. Behaviour from Ryanair employee was disrespectful and we don't expect this kind of behaviour in the UK. I'm happy for further discussion on this. I will be writing this in twitter, trust-pilot etc. I had flown in other budget airlines also but we never had this kind of experience. | 1 |
EasyJet | By my mistake i booked lca to bristol instead of the other way around and as soon as i realised it (5 mins later) they already took my money and cancelling the ticket kept the 75% of the money i paid. Total scam. Disappointed. And the booking is in 2 months. | 1 |
EasyJet | By not coming up with STUPID COMMENTS like "you can't book seats for your booked flight because it's fully booked". What an idiotic comment. No help | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.