Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Can't add hold luggage to only one leg of the journey online or by calling up - must be done at the airport | 1 |
Ryanair | Can't be bothered to explain it all but enjoy my £1580 that you have stolen from me through no fault of my own. Hope you go bust over next few years through lack of customers returning. Please please let's all avoid and send them out of business | 1 |
Jet2.com | Can't beat jet 2Easy to book and value for money (even though prices have increased loads, so have everyone else's).Always use jet 2 whenever we fly, the staff are pleasant and the planes are new. | 5 |
Jet2.com | Can't beat the service, personally I've never had a problem with Jet2, only gripe was no bacon rolls on the 06:50 flight as all sold out and we were in the middle of the plane!! | 4 |
Ryanair | Can't believe I even have to give one star to write a review. It should be zero.The Warsaw boarding crew made me pay for a bag that clearly fit the travel bag size and was o.k. every other time I flew ryanair.Another male passenger with the same problem (backpack also slightly off in shape, not sturdy in size like a trolley) didn't have to. He approached me not understanding why he didn't and I did have to pay a fee. I feel discriminated as a woman and for being younger. Of course 2 min before boarding they bother me with this and put me under pressure saying I would not be able to board. This is terrible.I will file a complaint commenting on their bad time management, blackmail and fraud. | 1 |
Ryanair | Can't believe I was done over by the luggage scam.Even though I've heard of it. And I know what dark patterns are when it comes to UI design they still stung me for £100pp. Absolute top bas****s.Buyer beware was never a more apt warning. | 1 |
Lufthansa | Can't believe Lufthansa canceled my return flight and refuses to give me a refund! Left stranded without a ticket to get back home, and now I have to shell out more cash for a new one. Talk about poor customer service! My initial roundtrip flight was booked a few months ago: Flight details: Belgrade to Frankfurt to Miami (coming into Miami) (round-trip) Total Cost: $764.60. Flight into Miami - there was an issue with the plane tyre and after spending hours stranded they decided to have us go on another flight to be able to get into Miami. After spending hours on the phone in the past few days with different representatives and being extremely frustrated, I was told to book another new ticket and pay again for it because my initial ticket was canceled. | 1 |
Grupo IAG | Can't believe all the bad reviews! Fantastic airline, second time flying transatlantic with them. Flew Thursday 6th Feb returned Friday 14th. Fab cabin crew and great pilots. Flight out was great, few uncontrollable weather hiccups on the way back but never the less still great service. Will use again! | 5 |
Grupo IAG | Can't believe how bad customer service has got with Aer Lingus. Can't get through to a human to sort out an issue with my booking made through AA. Have spent a total of 100mins on HOLD listening to how important my call is, how my current wait time is ONLY 2mins and listening to the same bloody saxaphone jingle over and over and over and over and over again.... Have also tried their Whatsapp and X support. OMG truely horrific. Waited hours for a reply after providing my initial details.... Then they replied at 5am the NEXT DAY and then went silent again. | 1 |
Turkish Airlines | Can't believe how bad this airline is.The cabin crew seem like they are ready to fight you. They will barge into you and try and intimidate you. They don't like you asking for even a glass of water and with give you a snappy response.One member of cabin crew who said they were the purser squared up to me in front of other passengers who were shocked to see what they were seeing.The worst of it is, it's very common because I took 4 different flights with the same nasty attitude on Turkish airlines.Pay more at least you won't be intimidated and may get your glass of water | 1 |
Ryanair | Can't believe how corrupt and money grabbing Ryanair is. A check in fee if you don't check in online, despite the online check in feature not functioning well. How ridiculous and disgusting. A completely dishonest airline who do not give a flying poop. I wish all the best to those who work there. But damn this company is operating badly and making horrendous moves that cannot be justified. Learn some compassion please Ryanair. Stop being a greedy ass F | 1 |
Grupo IAG | Can't believe how down hill BA has become. I flew with them to and from Mauritius and it was the worst flight experience of my life (I'd sooner fly with Ryanair). The food was absolutely disgusting it was like a punishment having to eat that - runny eggs, broccoli and an ultra-processed chicken sausage for breakfast? No thanks. They then ran out of all chicken options so we basically had to starve for the whole 12 hour flight. Some of the staff were nice, some were super rude and looked like they hated their job - I don't blame them to be honest.I have made a vow to myself to NEVER EVER use BA again. We will be flying with emirates next time.Looking at the reviews I think everyone else feels the same and BA has become the new Ryanair. Get your act together!! | 1 |
Ryanair | Can't believe how stupid companies are,not processing refunds will do them more harm than covid.to say six months is disgraceful. | 1 |
Vueling | Can't believe the arrogance of this airline!! Im a Malaysian resident and unable to fly to Rome due to the strict directive of our government regarding Covid19!Email notifications leading up to our departure from Rome to Dubrovnik suggested vouchers for those experiencing difficulties yet, we asked for refunds. What we got was nothing! Two emails, one confirming we were not entitled to a refund and another confirming the closure of our case. It is almost impossible to reach an operator to talk with and when and if you do, as i had in the past, the lack of professional standards and customer service provision is almost unbelievable to hear. | 1 |
EasyJet | Can't believe the review I've read saying EasyJet are great and we shouldn't rely on our refund to surviveIt's about honesty. They have the money from thousands of customers they should refund. I'm fuming to be honest waiting weeks and still not got mine. And I'm self employed so yes ID LIKE MY HARD EARNED MONEY BACK .It would be nice to be able to speak to someone. | 1 |
Ryanair | Can't believe the way they sell tickets is legal. | 1 |
Ryanair | Can't believe these nonces have the audacity to make me wait half an hour at check in and then tell me I have to pay a ridiculous amount of money for a 'delayed check-in' which i could've easily bought my four flight tickets again for. Unacceptable, unprofessional, unkind staff. Don't recommend, wouldn't book again.I want my money back! 55 pounds each person for check in at the check in desk. | 1 |
Ryanair | Can't believe they are not refunding during this national crisis and given their customers the chance to change flights for free. Thousands of people are loosing £1000s to these cowboys. I will never use them again | 1 |
Norwegian | Can't believe this company is actually in business.Flew Newark to Rome economy, paid more than I would have with Emirates (outta JFK) and embarked on a flight from hell. The food was an absolute horror! No pillow or blanket on an overnight flight. No working entertainment units in the seat backs. Seats with enough leg room for 10 year olds and was sitting on metal. No soap in the toilets at the beginning and through the flight. Fell very ill a couple days after my return trip! | 1 |
Grupo IAG | Can't believe this company is our signature airline. Delayed in Manchester for 4 hours subsequently missing our connection to Singapore. No information available no one seemed to care. When the aircraft finally turned up we were herded to the gate like cattle and left there for another hour and half, still no info. Arrived at Heathrow and herded again like cattle to a customer help desk, another hours wait. Given tickets for next day flight and voucher for hotel, joined another queue for hotel allotment, another hours wait. Told to wait for a curtesy bus another hour wait bus didn't show so had to go by cab at my expense. By the time we reached the hotel 01:00 there was no bar or food available, we hadn't eaten since 15:00 the day before. Were we offered anything or did BA show interest, no. Warning if you give BA your custom just hope there isn't a problem because if there is you are left with little or no help all staff seem embarrassed if not a little evasive | 1 |
Ryanair | Can't book flight on website. Tried all options. Customer service from foreigners who can barely speak English and offer no help apart from try later. Utterly useless | 1 |
Ryanair | Can't cancel a booking. Can't get refund for a baggage you bought, even if you not flying (i'm guessing your baggage gonna fly without you). New awesome security check on the glorious website wont verify security code sent to your email if you using Firefox. Not everyone uses Chrome, hello, you clowns!!!!! And the list goes on and on | 1 |
Ryanair | Can't change anything about your reservation without paying A LOT of money. Cheap fares, but they charge for EVERYTHING else. Honestly can book flights with Vueling and Iberia for much cheaper and much better service | 1 |
EasyJet | Can't change booking not able to contact anyone no telephone numbers and chat no response | 1 |
Wizz Air | Can't comment on the flight as the outgoing one got cancelled meaning we'd have only had 2 nights away instead of the planned 4. No notice was given; just by chance I checked the app 6 weeks ahead of booking to see its cancellation. Managed to get full refund on airport parking and the (Tallinn) hotel but am still left £40 short by Wizz. Awful experience so I will obviously avoid going forward. | 1 |
Jet2.com | Can't complain about the flight,but on arrival at Leeds we waited three quarters of an hour for assistance for my partner to get off the plane.All the other passengers had left and we waited so long for the ambulift to arrive.Not acceptable!! | 5 |
EasyJet | Can't complain for the price hoping to get back on holiday soon | 5 |
EasyJet | Can't complain for the price… rather fly easyjet instead of Ryan air anytime of the week…Decent enough airline | 4 |
Ryanair | Can't contact them to book special assistance for help when travelling due to my disabilites. Keep going round and round in circles trying to contact them. Just get cut off dead, a message comes up saying "thanks for reaching out..." Awful, just dreadful company. | 1 |
EasyJet | Can't download boarding card and chat isn't helping me | 1 |
Wizz Air | Can't email anyone and can onlt ring a premium rate number.Wizz air give me 300 pounds credit after them cancelling a flight and now the credit has expired.Basically just stole 300 pounds.Please don't ever book with these cowboys. | 1 |
SAS | Can't even be bothered to slate this circus act, never book with these cowboys bags missing on flight to Norway and back from Norway not just one bag but all 13 of my group bags had not been put on the flight from narvic to heathrow. Flight canceled from uk delayed for two days,narvic airport is like a horror show staff a complete joke and rude. Sick of making claims against these fools, if your going to norway or sweden don't rely on these clowns you be easier driving. | 1 |
Ryanair | Can't even get a response from customer service everytime I get a generic response and have to write out the same thing again and then just get a generic response saying to choose a subheading which I do it's like they don't want to respond.Had a horrible onboard experience with the sir hostess have wrote out what happened on Ryanair's website complaint but then just get a generic email back same thing from Ryanair. They aren't bothered at all, wasting time. Worst experience with this airline, if they responded and rectified it but it's like customer service are robots sending out a generic email and everyone fill in the form they just do the same.The person sat next to us told us they got the extra leg room for free me and my partner had paid £28 their and back.Then the coffee served on board tasted vile looked like someone had pooped in it (have pics of it on tripadvisor) we asked for a refund as couldn't drink it at all and the air hostess got defensive told us it's the best coffee in Europe and walked off. It felt uncomfortable and intimidating and ruined the start of our holiday as i got upset. 8 euros out of pocket. Talk about customer is right Ryanair appears not. | 1 |
Ryanair | Can't even give 1 star, 0 stars, was charged just for 1cm wheel extra size, and my language was much shorter and light, basically worst airline, never again | 1 |
Iberia | Can't even log in to their website to claim the Avios points, flew business class and get this piece of shot service from the customer support where they ignore all the forms and emails I send them. Can't do anything about it. FCK IBERIA! | 1 |
Jet2.com | Can't fault Jet2 . Nothing more to say | 5 |
Jet2.com | Can't fault Jet2 only problem is all the flight delays making it late to arrive and late to come back also all the steps and a long walk at Birmingham airport. | 5 |
Jet2.com | Can't fault Jet2, easy check in, always someone around to help and always keep you up to date. | 5 |
Jet2.com | Can't fault Jet2, this was a very good value flight but there was no compromise on their usual high standards. Speedy check-in, friendly and helpful airport and cabin staff, generous hand luggage and baggage allowance and more leg room than other so called "budget" airlines. | 5 |
Ryanair | Can't fault Ryanair got what we paid for with no problems. They kept us updated with information and baggage allowance. All polite helpful staff. Happy from start to finish thank you Ryanair | 4 |
Jet2.com | Can't fault anything | 5 |
Jet2.com | Can't fault anything. | 5 |
Jet2.com | Can't fault anything. Great check in particularly at Birmingham. Good seats and great staff on board. Only slight niggle is that pilots talk too fast so difficult to hear what they're saying over tannoy. I like to hear details of our flight. | 5 |
Jet2.com | Can't fault my experience with Jet2 in anyway when I had return flight's with them to Faro in Portugal in July 2024 | 5 |
Jet2.com | Can't fault our flights, on time comfortable very happy | 5 |
EasyJet | Can't fault service and boarding assistance (even though I had not booked it in advance). Staff were kind, polite and very helpful - as they usually are. | 5 |
Jet2.com | Can't fault the airline. Cabin crew were excellent.However, the passengers on the outbound flight (not all of them) were not very well behaved, noisy, yelling at each other.Return flight was fine. | 5 |
Jet2.com | Can't fault the assistance service which we booked for my dad. Thank you.Delayed take off but kept informed and, thanks to a tail wind, landed early. | 5 |
Jet2.com | Can't fault the flight, the crew were great | 5 |
Jet2.com | Can't fault the flights with Jet2 staff excellent and efficient friendly. Food on the flight was good | 5 |
Jet2.com | Can't fault the service Jet2 provide. Flights were reliable despite Spanish transport workers being on strike, and the crew were professional and friendly. | 5 |
Jet2.com | Can't fault the service apart from having to ask for my inflight meal!! | 4 |
Ryanair | Can't fault the staff or flight to Gran Canairia from Luton .Flight was on time going and coming back .We know the sizes of bags your able to take so no problem what so ever ! Seats are a little uncomfortable and coffee is terrible...Apart from that Excellent | 4 |
Jet2.com | Can't fault the staff.Security is another question..All in all can't fault you. | 5 |
Lufthansa | Can't fault their customer service. My wife's original flight was cancelled, I called them up and had it rebooked in under 3 minutes and got the date she wanted. No hassle. Happy customer! | 10 |
Jet2.com | Can't fault this airline. On time no delays great service in flight, clean and comfortable with ample leg room and cheery staff 🤩 | 5 |
Jet2.com | Can't find any fault We continue to use Jet 2 every year Efficient friendly well organised | 5 |
EasyJet | Can't find anyone in authority to ask questions when you're stuck in the airports. Also they lie by being obscure... I made a claim for delays & they've told me that our flights weren't delayed even when presented with evidence...not even the food vouchers promised for days were put forward...so here are the delays below...love to hear your views:-Flight âœˆï¸ time: 3hrs 5minsDeparting Gatwick: Flight time 14:45. Actual time took off: 16:52 = 2hrs 7mins.Departing Antalya: Flight Due to take off 22:52.Actual time flight Finally took off 01:20 = 2.30hrs. | 1 |
Ryanair | Can't get a hold of anyone, they literally have no customer service, the chat is always empty, crappy company | 1 |
Ryanair | Can't get a refund and I am fostering a new born baby. It's last minute and told no refunds. I can't up and leave a new baby when I just got it. Well tough no refunds they said | 1 |
EasyJet | Can't get an answer on chat can't get through on the phone and flight has been cancelled. Absolute disgrace | 1 |
EasyJet | Can't get any response and I need to remove 2 passengers from a group booking | 1 |
EasyJet | Can't get any response from easy jet. Trying to book a flight but no response from the chat bot | 1 |
Air Europa | Can't get in contact. Tried first time mid May and afterwards 4 times. My flight has been cancelled and can't get any help.Would never recommend. | 1 |
EasyJet | Can't get refund on cabin bag | 1 |
EasyJet | Can't get through - no idea of wait time | 1 |
Ryanair | Can't get through by phone, can't get through on chat, every time I'm 800+ in que, wait till I get to 250+ and get cut off, can't be coincidence it's happened too many times, trying now for two days, absolutely ridiculous!!! | 1 |
EasyJet | Can't get through to anyone for a refund for my flight that was rearranged for 24 hours LATER. it was only a 48 hour trip and I can't get a refund on the changed flight!! | 1 |
EasyJet | Can't get through to them, cancelled our flights and just amended to different ones even though said we could chose a refund!!! | 1 |
EasyJet | Can't get through. Won't let you join a new chat until they close open chat which you can't even see or access | 1 |
Ryanair | Can't give 0 stars unfortunately. Same as all other customers - issued vouchers after being promised a refund, and now can't get hold of across all channels. Even if I do request a refund, they're not even providing a rough estimate of when I'll receive it. An absolute disgrace - the government should be intervening. | 1 |
Ryanair | Can't give 0 stars, so I am giving 1. Angry with the company and their policies. Getting out my way to review their company on as many websites possible:Despite the friendly staff onboard, my experience with Ryanair was extremely disappointing. The land staff seemed to have no idea what they were doing and threw made-up policies at me, which I can only blame Ryanair for. I was told that I couldn't take clothes from my own backpack and wear them in order to make my bag fit the company's size requirements, and was even threatened that my clothes could be thrown away. Despite my attempts to reach out to their customer service to express my frustration, I was simply told that I wasn't charged extra and that the policies are clear and strict. | 1 |
Vueling | Can't give zero stars! Pre-flight: Customer service and support is non existent! Just a useless automated answering machine! Stay away from this airline.At the airport: Confirmed seat re-sold!!! no one able to speak english at the desk!!! Horrible experience | 1 |
Turkish Airlines | Can't imagine why the overall is so low. My experience with Turkish Airlines has, thus far, been lovely. The check-in and boarding processes go smoothly, the staff is polite, the departures are timely and the food is delectable. | 5 |
Jet2.com | Can't knock JET2, I use them for flight only and it works every time. Early flight out so always treat myself to a breakfast. Normally on time and gets me to my destination with most of the day remaining. | 5 |
Lufthansa | Can't login to the website to check my flight, food, check-in etc as it doesn't recognise my password.When I click the link to get a new password and follow that I just get told that I've successfully activated my lufthansa ID but it won't let me login as it doesn't recognise my password.The ssite has been like this for several months, telling them that I can't change my password so I can login and they tell me it's a 'temporary' bug that will be shortly fixed. Maybe sometime next century?I hope that there aircraft maintenance crews are better than their IT department but I seriously doubt it. | 1 |
Ryanair | Can't print my boarding card until 2 hours prior to flight departure.What a greedy company trying every little trick to extort more money from me. It is time O Leary looked at his companies reviews and wonder why the ratings are so low. From now on Ryanair will be my last option. | 1 |
Norwegian | Can't quite believe the attitude and contempt for customers. Lost luggage - one of many such passengers on a single flight. Clearly a common occurrence. Given a fake phone phone number. Email and text support which of course doesn't read or respond to replies. Sent updates with web links that don't exist. Absolutely disgusting approach to customer service. Can only assume this firm will shortly be back in financial trouble. Based on my experience today, it'll be good riddance. | 1 |
Jet2.com | Can't really fault Jet2, check in is very quick with plenty of staff at both outward and return airports. | 4 |
Ryanair | Can't really fault Ryanair at going by our recent trip. Outbound flight was on time and as expected. Return we were deplayed 4 hrs. We got a txt with food vouchers after an hr. Put in a compensation claim on the Wednesday and was in my account the following Monday. Can't really complain except the delay we had. | 4 |
SAS | Can't remember the last time I flew with this airline. Should have been in July 2021 but they changed the day of departure, and left me with no option but to book with another airline. On the return from Budapest, I wasn't even on the pax. Left cold at 05.15am. It cost me over €400 to get home with another airline. SAS has reimbursed part of the claim, but, get this, credited the voucher I used to pay for the flights - but the voucher was already expired! How stupid can it get? No, SAS are not fit for purpose by any stretch of the imagination. I sincerely hope that this airline goes under to save others from kissing goodbye to their hard earned cash! | 1 |
EasyJet | Can't resolve the simplest of holiday cancellation issues. Email the customer service team, they tell you to phone the South African call Center who continuously put you on hold and cut you off….. hopeless situation. | 1 |
Ryanair | Can't say a lot more than the heading | 5 |
Grupo AirFrance-KLM | Can't say enough good things about KLM. On intra-European flights, they have always been completely reliable - never any problems. Their website is super-informative and user-friendly. Air crews are the friendliest, most helpful I've ever encountered. Seats seem a bit more comfortable than usual horrible coach seating. Paying a small amount more for "extra legroom" seats also gets you priority boarding. And everybody gets drinks and a snack without having to buy them. KLM just knows how to treat passengers with decency and respect, which most airlines, and definitely the "budget airlines", have forgone. | 5 |
Turkish Airlines | Can't say to many nice things about this airline. From our original destination of Dublin there seemed to be issue. We were delayed by 30mins and were told time would be made in the air. The original flight time was 4.5 hours. But we were in the air for 5.5 hours to then follow with 30min taxing. We had 1.4 hours to adjoining flight. Which we missed. My 2 children and I then had to wait 43 hours for the next avaliable flight. Everyone on hour flight missed there adjoining flight.The only good thing was the put us up in a hotel for the duration.The food was ordinary and I found the staff to be very unhelpful when helping us make our flight. Overall it was a terrible experience from the start. I would not recommend and will never fly with them again. | 1 |
Grupo AirFrance-KLM | Can't see why they don't just tell their customers to fork off straight away when the flight is delayed or cancelled? Instead they keap apologize, sending false promises and guidlines how to claim back your money. If you waste your time to put in all your hotel expenses etc to their web portal, it will automatically be refused anyway. Don't bother. Rather order your tickets in a honest budget airline where you don't expect to be dissapointed in the first place. | 1 |
EasyJet | Can't speak to real person. Get moved around answering question's. Poor customer service | 1 |
EasyJet | Can't thank easy jet enough had an email Thursday saying our flights were cancelled after having trouble claiming online.I phoned customer service and spoke to a lady there she did everything for me and my refund was in account this morning ( sat ) brilliant service | 5 |
Ryanair | Can't thank the staff on the flight to Portugal enough. My son was a first time flyer and absolutely petrified. Not only did the pilot speak to him but flight attendant franschco? I hope that's right. He was brilliant!! He reassured my son all the way, held his hand and got him anything he needed. We seriously are so great full to him. I don't think we would of gotten through the flight without him and the wonderful team that day. My son even rated the flight 9.5 abs he can't wait for the next holiday. Thank you!! | 5 |
Vueling | Can't unsubsribe from their newsletter, starting to think their service all together is purposely being crab.Feeling sceptical even flying with an airlines such as this, prolly better to stay away from them seeing what others have experienced. | 1 |
Ryanair | Can't use the service paid for, No one to complain to, phones never answered, A morally corrupt company and would avoid using unless its a £1 flight which you don't care if its cancelled. A company that truly deserves to go bankrupt. | 1 |
EasyJet | Can't wait more than 25 mins for someone to respond | 1 |
EasyJet | Cancel flight. Miss a night of accom can't claim it back. Delays there 2.5 hours next day delays home. The worst | 1 |
Eurowings | Cancel flights, give you a voucher and then never find it again in their database. So convenient... | 1 |
EasyJet | Cancel your flights with no reason. Awful. | 1 |
EasyJet | Cancelations are just a normal thing in this useless company..when the flight is cancelled the system does not provide much of alternatives, instead you ended up refunded , not to you but the agent you booked with, they have no control over the agent behaviour..it has been 2 months since the flight was cancelled and I am still awaiting for a resolution!!!so once you are cancelled, your nightmare begins.I tried contcting them via, emails, forms, twitter, formal complaint,totally ignored.. | 1 |
Lufthansa | Canceled departures and canceled flights No more Lufthansa!Within the past year, we have booked with Lufthansa twice, and both times we have had problems - I can't imagine we will use them again.The first time our flight was cancelled, and there was no help as Lufthansa had chosen a low-cost business partner.2nd time the ticket was canceled without email or other form of confirmation from Lufthansa. I looked into the possibility of moving my ticket, but before I could look around, and without any kind of confirmation, not even by email - my ticket was cancelled!It also surprised me that phone support (not customer service) is really just a form of arm's length distanced from their responsibility, and does not acknowledge the responsibility for the all-too-easy cancellation / change of the ticket, which resulted in me losing almost €1,000.Several e-mails (6 e-mails to several different e-mail addresses) as well as a reply from probably India which was somewhat surprising, and up to 15 letters to the many different telephone numbers and e-mails, I am now left with a long nose and a lost holiday - never Lufthansa. | 1 |
Lufthansa | Canceled flight (transatlantic MEX - FRA), lost my dog for few hours and denyed compensation mandated by EU law for months after that years. Leave it to Lufthansa to make moving from one continent to another even more stressfull. Please if you have other options - avoid. Avoid like you would avoid stepping on Lego. The way customer service works has caracteristic of the scam. | 1 |
EasyJet | Canceled flight 2hours before departure.Staff hung up on me twice with no help, left stranded and no other flights to get home.Had to source my own way home.Cost me around 400£They will not compensate us.Their customer service is rude, incompetent and appalling.I am having to deal with their idiotic emails for near 3 weeks now with no avail.Shambles of a company..I fly with easyjet often but I will never fly with them again after this..Worst company I have ever dealt with | 1 |
EasyJet | Canceled flight after booking all hotels, did not return money, would not recommend to anyone. | 1 |
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