Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Canceled flight am hour before departureNever again will I use. Avoid at all costs. | 1 |
Grupo IAG | Canceled flight from Heathrow after a long transatlantic flight. I was rebooked for a flight with extra transfer arriving 10 hours later. Customer service is nonexistent at Heathrow! Zero help or support. Helpline doesn't work, online chat is completely useless. Totally sleep deprived I have to spend time at the airport. I will avoid British Airways at any cost. | 1 |
Vueling | Canceled flight in the middle of the night!Vueling canceled our flight at night from Paris to BCN.They told us to be at the airport the next day at 6 a.m to take the earliest flight at 8 a.m.I arrived at the airport like demanded and they told us that the flight is delayed till 10.45 a.m.They RUINED my trip.WORST AIRLINE COMPANY EVER. | 1 |
EasyJet | Canceled flight last minute, no compensation for hotels, travel, or anything. I requested a refund specifically, and not a voucher, they then refund the ticket and immediately withdraw that value and send me a voucher. Guess I never had a choice. | 1 |
Lufthansa | Canceled flight while waiting for connection in Frankfurt airport. No notification emailed or text.Then called service center. got representative, representative hung up after being on phone for 55 minutes.Waiting again on hold. Also waiting at airport service center now as well.Awful service and communication. | 1 |
Iberia | Canceled flight, followed by another email that the flight isn't canceled after all. Turns out it's a 2 hour delay instead, announced at the time of boarding. Wished I read the other reviews before booking | 1 |
Lufthansa | Canceled flight, lost baggage, frustrating experience. | 1 |
Grupo AirFrance-KLM | Canceled my flight 8h before. No one answered the call, it was hard to get a help. I had to buy immediatly another very expensive ticket I was frustrated. I am very disappointed | 1 |
Lufthansa | Canceled my flight hours before. Re-routed twice & both got canceled. Spent $2,500 on another flight when I already paid for it. It's impossible to try to talk to customer service. They said one flight leaving Vienna will count as my substitute flight, which should have been leaving Stuttgart… it did not and I had to pay full price going back to America (even though I already paid that when booking my flight half a year beforehand). When I got to the airport, I found out the flight they linked me to was sold out and I had to find another one. Mind you this was around 3:00 in the morning. Lufthansa screws over all their passengers and has no remorse or compassion doing it. In fact, I'd argue that they probably get off doing it. I spent $2,500 on a flight that I literally already paid for. Every time I tried to call I'd be put on hold for like an hour and then be forced to chat with a robot assistant and then kicked me out while I was in the middle of typing out my problem. Unorganized, hectic, stressful, chaotic. I cried in the airport from all the changes they made. | 1 |
Lufthansa | Canceled my flight on April 8th. 5 weeks later still didn’t receive my money. Was told at the beginning it will take 2-3 weeks max. After 3 weeks i was told it can take minimum 3 months. No contact from the airline before that. | 1 |
Grupo IAG | Canceled my flight unexpectedly, gave no reimbursement | 1 |
Ryanair | Canceled my flight with no notification or email. Only discovered when I went to check trip detail months later. Could no longer book the flight as it was full | 1 |
EasyJet | Canceled my flights and I still have not got my money back for a service i did not recieve. No reason why they cancelled. They just took my money and are impossible to reach. This was four months ago and I still have not got any answer from Easy Jet | 1 |
Eurowings | Canceled our flights when we wear at airport left us stranded and no help at all, been waiting on a refund from flights for over 3 months everytime I phone I get attitude and hung up on terrible customer seductive never fly with this company | 1 |
Lufthansa | Canceled our return Flight in a foreign country with a 5yo and pregnant wife. Offered a voucher or another flight 5 days later.Pdl ->fraFra->cphQuite expensive to rebook yourself and find last minute new place to live.Ohh and we had already talked to Customer "support" before we left about what could happen because of the covid rules. They Said not to worry we would get replacement flight not doing layover in germany… just didnt expect it would be 5 days later.I spend about 9 hours coming through phones on wait over 2 days to get this message. First attempt after about 4 hours it was picked up but the one answering was on the toilet and i could just hear him peeing and he never responded to my calling.Aparently they dont respond to an eu 261/2004 claim and laywers say the flight was technical not canceled… aparently the just send an empty flight home to avoid compensation.Never flying again with Lufthansa | 1 |
EasyJet | Canceled our return flights with no alternative so we had to cancel our whole holiday to Italy, we've used easyjet many many time over the years and had a few rough times with them also but this is the last straw, they now have to have routes taken off of them and give others a chance! It was also disgraceful how they treated the staff ! It should be the management that got the boot first! What is happening now is the direct result of THEIR REACTIONS TO THE LAST COUPLE OF YEARS. They could of kept their staff on furlough but no they sacked them all because the ROTTEN MANAGEMENT see an opportunity to lower wages and terms! PURE GREED, SHAME ON THEM, DISGUSTING HUMAN BEINGS. | 1 |
EasyJet | Canceled return flight with 2 weeks notice, no explanation. The app would not allow amendment. Took forever to get through to customer service. I don't think I got a full refund, had to challenge luggage costs etc. The rebooking with another airline cost us an additional £400.I can safely say I will never use Easyjet again. | 1 |
Norwegian | Canceled ticket after 45 mins. their terms say all money back. All I got was lies, lies and lies. STAY AWAY !!!!! | 1 |
EasyJet | Cancelgate affected my flight back from madrid to london - easyjet do nothing to help you, and even tell you much later than when it actually happens.I didnt trust them enough to rebook on another of their "flights", so i booked myself on a BA flight home and had to pay triple the original price. Which i'll claim the difference for and will have to fight easyjet for.The complete irony is i booked on easyjet as BA had cancelled 2 previous flights.Refund so far comes in a mumbo jumbo automated email that makes no sense to anyone. Refund process also buried under several clicks to lead you towards giving up and going with vouchers or another EJ flight.Feels like theyre behaving like a monopoly. | 1 |
EasyJet | Canceling a flight with EasyJet is not easy at all. You must contact them to find a solution because on their page you do not find the option. The option of changing flights is absurd, it is better to lose the money and buy another separate flight. | 1 |
EasyJet | Canceling flights with no reasons given and no alternatives. Avoid when ever possible or you risk to cancel your entire trip at short notice. | 1 |
Wizz Air | Canceling one flight I can understand, but cancelling three flight moths apart is beyond a joke. Refunds take forever. No way to comunicate with them effectively. How the hell this is legal? Where are authorities?Wizz air never again. | 1 |
EasyJet | Cancellation fees within 24hrs of booking should be free, but are not with EasyJet. | 2 |
EasyJet | Cancellation of a single passenger - Quick, Excellent and Easy to action, with no stress to cancel a passenger only moments from booking and paying. Refunded without fee. EasyJet makes things Easy. 5 Stars. | 5 |
Lufthansa | Cancellation of flight 10 hours before departure due to A BIT OF SNOW and they offered an alternative with 3 changes in a time period of 48h. Don't book with this company ever anymore | 1 |
Ryanair | Cancellation of flight 3 months before departure. In the future I would for sure choose another more reliable airplane company. | 1 |
EasyJet | Cancellation of flight by Easyjet in July and still no reimbursement of cost by November. Unbelievable how Easyjet is non existing in their customer services. Feels like their main goal is to play games with their customers to direct them from one web form to another. I really have the feeling that they do whatever they can to just not respond or support their customers. Actually the first time I experienced a company that is just playing games with their customers. Not all companies are great in customer services but Easyjet is definitely the leader of worst cs services. | 1 |
Grupo IAG | Cancellation of flights due to underbooked BA 2 flights. BA put all passengers from 2 flights into 1 flight. And then made a mandatory checkin of cabin bags with consequence of delayed travel arrangements. The service and attitude from several BA boarding was lacking any form for service towards customers. Will pick BA last time next I will travel. | 1 |
EasyJet | Cancellation of trip within 24 hours of booking through online chat worked perfectly | 5 |
Ryanair | Cancellation policy and customer service response is horrible! Be aware and be careful. My husband couldn't fly due to the emergency hospital procedure. I opened the case with them and provided medical records and ask to credit our flight $ to my Ryanair account for future use but they refused to do it. They said medical records (when doctor clearly said 6 months no flying!) is not enough reason for them. I asked what else I can provide and got no response. They suggested to change the flight but they charge $150 fee for one way change and 90 Euros for the flight back changes - total fee changes are over $300!!! for the flight we paid less then $200 round trip.I escalated the case and ask for the manager contact - no response! Customer service disappeared and my case is not resolved. Seems that I will lose money no matter what with them. They are not willing to understand the situation, work with you or simply respond. Ryanair is a gamble and their policy is to screw customers and not gain business or respect. If possible, stay away from them! In the situation when you need help or customer support you won't get any and their policies are working totally against customers and all about to keep your money in their pocket. | 1 |
EasyJet | Cancellation process hard to understand but when I found the chat it was easy and smooth. | 5 |
EasyJet | Cancellations after a 3hr wait and no support or compensation.A two hour wait and a further 1+ he on the tarmac the plane was turned around because of the delay.No one from easyjet offered to help, explain or offer support during or after. Communication was poor throughout.No voucher were available or triage area created to help answer questions quickly.They claim the delay was extraordinary circumstances, designed to void liability. What they also voided was any accountability to supporting there customers during this time. Instead we were directed to pay for hotels outside proximal distance, book a flight for the next day knowing full well all fights were booked or call customer service when they opened in the morningI like many others on the flight left out of pocket and patience, will be submitting complaint to the Civil Aviation Authority. | 1 |
EasyJet | Cancellations after cancellations. We had to wait more than 2 hours for security TWICE IN TWO DAYS and they tell us late about their cancellations. They don't update customers, that have been queuing up for hours, about what's going on early. I'd recommend to consider which airline to choose before booking. They're always short staffed and cancellation are very likely to happen. You don't want to just wait pointlessly without any clarifications. | 1 |
EasyJet | Cancelled 10:20 flight moved to 23:40 flight although a 10:45 flight available with spare seats to same destination given a months notice no reason could be given for change this company treats its customers as a commodity. | 1 |
Ryanair | Cancelled 2 flights from 4 on a trip! Was not informed about that! A flight with them is like a teip to a turkish basaar. They are selling during the flight even rubbing tickets!!! Due that cancellation I had to pay another 289 euro and cancel 1 night at the hotel. Thanks for the horrible experience and shorter vacation! | 1 |
EasyJet | Cancelled 3 tickets. Left us overnight in Milano. Not possible to demand refund from them because tickets are purchased through booking.com.There is NO possibility for refund from this company if they cancel the flight your money is lost. Travel insurance is not available for this kind of loss. This is a financial scam and should be prosecuted. | 1 |
EasyJet | Cancelled 4 flights I had booked and stated I could claim a full refund, then procceeded to block and ignore every corrspondence I have sent to them since. Chat is unavailable, messenger is ignored, survey ignored, emails (6 now) ignored, contact forms (6 also) ignored and phone calls (lost count) ignored. Utter scum company whom are taking advantage of the current crisis to blatantly steal from their cusomers.The whole situation could have been avoided by simply adding a means to claim a refund on their site, which they say is available but is NOT as you are informed you can only claim a refund by contacted customer services direct. Something which they make sure you cannot do.I truly hope that when the crisis is over companies like this are investigated and held accountable for their scummy actions. Profiteering from others misfortune is the lowest of the low and I am disgusted by Easyjets lack of morality. AM currently seeking legal advice how to approach the situation further | 1 |
EasyJet | Cancelled 8.55pm flight at gate....7am flight delayed without reason at the gate.Utter utter sh*te | 1 |
Ryanair | Cancelled Flight In March and these thieves still have my money! Give me my money back! | 1 |
Ryanair | Cancelled May flight not refunded while is their legal obligation. £1000 pounds missing from my pocket! | 1 |
EasyJet | Cancelled a flight 12 hours in advance. Refusing to compensate for losses from hotel bookings, parking, other flight and travel costs. Generic email responses only, awful service when calling staff lied about payment method used.Trying to blame France ATC, seemingly unaware they could easily fly around France.Avoid at all costs. | 1 |
Lufthansa | Cancelled a flight 3 days before, causing a 10 hour delay. Tried to claim compensation but told it was due to the weather! Complete rubbish do not use this airline | 1 |
SAS | Cancelled a flight 4 hours for departure ,say nothing, fly later with KLM to Norway ,leaf you on a closed airport in Bergen. Have to wait for 10 hours til de Next flight. Normal was the flight 4 hours. The worsted flight company in the world | 1 |
EasyJet | Cancelled a flight after delaying it by 2 hours, no indication on what to do no help given no staff to help us, never ever ever again this company has ruined my life! | 1 |
EasyJet | Cancelled a flight with no notice. Left us stuck in Malta at 2 am with no flight offered until a week later. We were forced to book on a RyanAir flight to Bristol (instead of London) while everyone else in the airport was fighting over the last remaining seats. Nightmare.But while my travel agent were an absolute NIGHTMARE to get the refund from, EasyJet were very easy to claim expenses from, and very quickly paid for our RyanAir flight as well as the train from Bristol to home, AND compensated the cancelled train from London to home.So 1* for the flight cancellation with no warning. 5* for the aftercare. Ended up with a much cheaper holiday, at the cost of added stress. I guess that evens out. | 3 |
Grupo IAG | Cancelled a flight within the 24hr period, spoke to customer service on the day I cancelled the flight and he said my refund had been processed.It's now 14 days and no refund. I've phoned customer services numerous times during this timeframe and they've all told me I would receive it within 3 day… customer service is rude, abrupt and non existent. I cannot believe this is our national airline….i was visibly sounding upset on the phone as it was a lot of money and the woman rudely said 'there is nothing I can do' | 1 |
EasyJet | Cancelled a holiday too close to departure date due to medical problem with wife. Taking ages to get refund after they took 75% off money paid. Claim they have a backlog. We expect paperwork and refund details so we can claim insurance. | 2 |
EasyJet | Cancelled all our flights and refused to pay compensation for expensive incurred as a result | 1 |
Ryanair | Cancelled and no refundSo despite cancelling our return flights a day before departure leaving us to sort our own flights (Ryanair didn't have any alternatives), we have been back weeks and still chasing a refund.Round and round we go - all we want is our money back for flights Ryanair cancelled - how difficult is this?!Shocking, we are students and are being given the run around on the hole we just wrote this off - not happening!! | 1 |
Lufthansa | Cancelled booking due to COVID-19Lufthansa did not refund, poor refund policy | 2 |
EasyJet | Cancelled both inbound and outbound flights, left me stranded the day before I had to return to work. | 1 |
Lufthansa | Cancelled both return flights. Poor customer service online. Would not recommend. | 1 |
EasyJet | Cancelled fight outward due to French ATC strike, but only the flights that weren't full. Offered no alternative. Then did not cancel the return flight!!!! You only know you are dealing with a good company, when things go wrong. Terrible customer policy. Flying with easyJet expect the worst. | 1 |
EasyJet | Cancelled flight , no flights direct to location so have been given flight to another location and then we have to pay extra costs of flight to this extra location .. come on | 1 |
Lufthansa | Cancelled flight 1 hour before boarding and refused to provide any solution. Frankfurt airport's Lufthansa customer service was blocked by chains, angry airport staff and armed police only speaking German, creating an extremely hostile and threating situation. After 1 hour waiting they announced via the speaker that anyone with a cancelled flight have to deal with the situation on their own. Lufthansa was not willing to provide any support. All airport hotels was fully booked. I had to rebook the flight to the next day, arrange travel into Frankfurt and find an available hotel. The day after, on my way to the airport, I get a message via Lufthansa's mobile app stating that my flight has been cancelled. The app has also removed the boarding pass. Luckily I checked the details of the flight they claimed to be cancelled and realized that the flight number was incorrect. Well at the airport there is yet no Lufthansa support to be found so I printed a boarding pass at the self serving station. Finally at the gate, the personnel is 20 minutes late, boarding is late and we are stuck on the plane for close to one hour before final take off, all without any information, no excuses, no water etc. This is close to one week ago and Lufthansa has still not contacted me or offered any form of compensation. Knowing Lufthansa from many similar examples in the past, I will now have to sit in phone cue for 2 hours and later send several reminders and wait months and months to get any response. Most likely they will provide no compensation, as always. | 1 |
EasyJet | Cancelled flight 1 hour before we was supposed to fly. No explanation why. Absolutely shocking. Will not fly with these again. No staff available on desks or anywhere. | 1 |
Grupo AirFrance-KLM | Cancelled flight 10 minutes before boarding, took 7 hours to figure out where my checked luggage was and to cancel rebooking because Klm made me miss my appointment. 100+ people in queue for service that has 8 booths with only 2 employees working, the online support was offline of course. They lost my luggage at THE SAME AIRPORT. Told me to come back next day to tell me at the airport to fill in an ONLINE APPLICATION, made me travel for another 3 hours for nothing. I often have similar issues with other airlines when flights get cancelled BUT they at least try to do well, had over 1500 flights. Klm IS THE WORST! | 1 |
EasyJet | Cancelled flight 12 days before travel. Disappointing , upsetting & would have been avoided with better management. You've had 2+ years to assess staff shortages. The rich get richer as theyre making huge interest on your booked flights . Hope this airline goes bust . 75% NEGATIVE reviews. Wake up & take action. Funny how a lot of the good reviewers have ONLY EVER reviewed Easyjet. Very suspicious | 1 |
Ryanair | Cancelled flight 2 hours before flying - no reason given. Had to find accommodation overnight and pay for a flight following day 4 times the original amount | 1 |
EasyJet | Cancelled flight 20 hours before the scheduled flight time. Delay of 3 hours from Birmingham to Edinburgh on 01st April. No info at the airport Complete chaos. | 1 |
Grupo AirFrance-KLM | Cancelled flight 6 days before departure, poor website to claim a refund and poor, unhelpful customer service, have been refunded for seats but not for flights. Never again | 1 |
Ryanair | Cancelled flight Bergamo to Edinburgh . Brought flight forward 1 whole day ...if I had wanted to come home a day early I would have booked it .Stressful when you have made lots of other arrangements . Now have to fly from Malpense with Easyjet .Will never , ever use this USELESS airline again . | 1 |
EasyJet | Cancelled flight June of 2023, due to bereavement in the family, my brother, flight clashed with his funeral so only option was to cancel. Asked for copy of death certificate and fortunately reported to Easyjet before flight checked in. So i conformed with all the necessary's to receive a refund - i was asked to stipulate voucher or refund. Clearly stipulated 'refund', only to receive several weeks down the line they could only offer me a voucher due to the fact 'my brother wasn't a passenger on the flight'. So i refused the voucher as legally if they can offer a voucher they can offer a refund plus i am not legally obligated to accept a voucher and can insist on a full refund in the way it was paid. On ringing their customer services and going through the automated option finally getting through to a human as the 'CHAT BOT' takes you around in circles. Asking on 3 occasions to speak to their complaints team and have the complaints team email, direct number - each Easyjet personnel said the same thing 'they' the customer service team were the team to complain to. No i replied, you have to have a complaints process, a designated team to deal with these complaints so i need to see and know your complaints process and who to send it to. Two occasions the phone was put down on me, cut off, i was put on silent to avoid the personnel listening to my complaint, ignorant, rude and the third time being mocked for asking to speak to a supervisor/manager which of course there was no one 'available' but would get someone to ring me. I asked for a name and a number i would then recognise the incoming call, plus take his name and date of time and call. I also sent a lengthy email detailing all spoken, how i was treated plus i was contacting the airline ombudsman regarding their lack of respect, protocol, lack of complaints procedures, customer charter etc etc. Later that evening i received an email refunding my flight due to my situation and circumstances and 'they' were making a 'good will gesture'. Dreadful delivery of customer service, hardly if any direct contact, slow in responding way beyond their 7 day commitment - a more accurate star rating for this organisation is a big fat '0'. | 1 |
EasyJet | Cancelled flight a couple of hours before we were due to fly home. When I eventually got through I was told the only alternative was the next day, however they couldn't book me a hotel.I have a boy who has autism which Easyjet are aware of because it's on my booking/special assistance so you can imagine the stress this caused.i eventually got a hotel for the night and planned to fly the next morning. Which fortunately I woke up earlier than expected and checked my phone and there's another message to say that flight was canceled as well. All of this came without any explanation whatsoever. Luckily we were able to book on the 6pm flight later that day.I put in a request for compensation for the 2 flight cancellations mainly due to the stress it caused. This has been refused as they are using air traffic control problems that day causing planes to be in the wrong location….we kind of know what excuses these companies use without any sort of come back and any concern to their paying passengers. I will probably put these on the list with Ryanair of only using them when there's no alternative, which is a shame as I have had a good service over the years. Albeit it with no cancelled flights!! So when it's good it's ok when it goes wrong it's terrible service. | 1 |
EasyJet | Cancelled flight after sitting on the bus to the plane…absolute shambles in terms of communication and the treatment of families was appalling. Unable to rebook a flight for 2 days!! And this is Berlin to Gatwick and major route. The reason was "weather" yet the flight 30mins later still went!! Avoid if possible as this feels like a business in serious decline. | 1 |
EasyJet | Cancelled flight after taking my luggage gave me no alternative options that would get me back home quickly.Wouldn't even retrieve our luggage for us to make it onto another flight. left us with the choice of making it back on time to be able to care for our children by booking ourselves onto an alternative flight (at our own expense) or abandoning our luggage at the airport.Taken 3 hours to try and get hold of anyone the following day to figure it out and they just send me in circles filling out forms. - Totally useless - In future I will look at other airlines rather than fly with them and suggest you avoid at all costs! | 1 |
Lufthansa | Cancelled flight and Customer Service hangs up on me!Dreadful Money hungry company! | 1 |
Ryanair | Cancelled flight and abandoned us in Berlin, it has cost us £600 to get home.Dont be fooled by the low flight prices, they can drop you at any time they like.Cannot get money back. | 1 |
Grupo AirFrance-KLM | Cancelled flight and absolutely dreadful customer service. They have £760 of my money and are now outside the permitted time frame within which to refund me. The chatbot doesn't seem to want to put me through to a human being, and when I try the phone route, I get put on hold by the system and then cut off after about twenty minutes. I've tried to find an update via the automated WhatsApp route, but that says my claim reference isn't recognised, although it's cut and pasted, so no chance of error.Reference C-4781650 | 1 |
Lufthansa | Cancelled flight and no help from Lufthansa. 2 days before my departure my flight was cancelled. And there's almost no way to get in touch with them except for a completely useless chat-bot on their website. Tried the phone but gave up... spending more than 60 minutes listening to lousy muzak and the stupid voice saying "Your call is important to us, please hold the line we will be with you shortly"... Next time I will avoid Lufthansa.... | 1 |
Ryanair | Cancelled flight and no refund given, only some buggy gimmick online refund application form that doesn't work. Impossible to contact, no one there to help you. How, how and why does government allows companies who don't have proper working customer support to take money from people. | 1 |
Ryanair | Cancelled flight and no refund...Have been in touch with their ''customer service'' for 1,5 months now. Been ignored for most of the weeks, but fine. My cancelled flight to Barcelona is considered 'delayed by 25 hours' in the Ryanair system, and I did not board the 'delayed' flight. Therefore, no refund :) | 1 |
Ryanair | Cancelled flight and no viable alternatives presented. No phone number to contact in an emergency. | 1 |
Ryanair | Cancelled flight and refused refund. 4 month later they still have me jumping through hoops trying to get it | 1 |
Iberia | Cancelled flight and staff keep hanging up the phone when politely requested for updates on the £1,700 refund I'm due. No area to raise a complaint or escalate via the Iberia website on this subject. Has to be 'cuisine, flight delays' etc.Only cancelled as needed to move the dates as their service team seems unable to understand the ticket conditions (business promotional). I rebooked after cancelling for new dates and still waiting for confirmation of my refund being processed. Keep getting told 'I can't tell you when or how much' .Last time I ever trust Iberia. Shocking service for a world airline and very much a disappoitment. | 1 |
EasyJet | Cancelled flight and understandable no flight refund.Where's the refund for the APD tax you won't be paying. Link you sent doesn't existWhere's my refund for baggage and seat I won't be using?Corporate theft.Booking ref K2V3X1D | 1 |
Vueling | Cancelled flight at 5:21am when I was due to be travelling at 9:05am and no reason at all given. Totally unreliable airline. Avoid at all costs. | 1 |
EasyJet | Cancelled flight at boarding stage and no staff on hand to deal with the issue. It turns out there never was an aircraft in the airport that day to take us home. It had never left the UK, 5hrs away, which they obviously knew but did not want to tell passengers when they booked us in and took the luggage. Now they are refusing to pay compensation or refund the flight cost incurred. No one available on the phone or at the airport in Croatia to deal with 200 distressed parents and children. No food vouchers, nothing whatsoever. I cannot stress enough, DO NOT USE THIS COMPANY IF POSSIBLE. or it's a lottery if your flight will take place. If you think it will never happen to you, look at the amount of flights they have done this to recently and roll the dice. | 1 |
EasyJet | Cancelled flight at gate. Help and support was non existent. Manager was rude and appalling. Holiday ruined. Thanks easyJet,….never again | 1 |
EasyJet | Cancelled flight at last minute. NO staff present. Mixed messages all the way until finally calling us to the gate, made to wait and then cancelled the flight. USELESS. | 1 |
EasyJet | Cancelled flight at the last minute. Couldn't rebook onto another flight. Customer service team was rude and not helpful. So very disappointed. I regret using EasyJet | 1 |
EasyJet | Cancelled flight booked 5 months ago 2 weeks before departure.No info about transfer to another airline, no info about refunds.Just lots of info on how to get vouchers. Really?!!!! | 1 |
Ryanair | Cancelled flight day before we were due to fly. Borrowed money for another flight and lost a day holiday. Had to pay for transfers day after too. Sent me a link to claim compensation and said it would take 10 days. It's been nearly 3 months and they are lying to me, giving me false information. Absolute vile company. I've contacted X-ray for them to help me | 1 |
EasyJet | Cancelled flight email sent to me at 23.39 (after I was in bed and asleep) for an 08.00 flight. So I arrived at STN at 06.45 to find it was cancelled and had to wait until an 11.55 flight. Panic attack as to whether all passengers on original flight would get aboard. My layman's knowledge worry increased about whether the plane could take off with 100% of the seats occupied. . . . We did. Acceptable after that incl return | 1 |
Vueling | Cancelled flight from Florence to Gatwick due to bad weather. This is where the understanding of the journey ends.Cancellation wasn't notified to us until after the flight should have landed. No staff presence at Florence airport and check in staff seemed happy to keep checking others in while lost passengers got more frustrated at lack of info. No offer of hotel to stay in. Received email 5 hours after initial check in offering a flight for 6 DAYS TIME. 6!!!!!!! Staff at airport are completely useless. Customer services phone line is entirely automated and only human on the phone is to upsell products. When going to make a complaint they claimed to be unable to speak English and said I should have chose that option on the phone (which I did).Will never fly with them again, has completely ruined our trip and would highly recommend no one touches them with a 10ft pole. | 1 |
Vueling | Cancelled flight from Rome to Paris, two ours later flight still being offered for more money. I have screenshots of everything. Please avoid this scammer airline. | 1 |
EasyJet | Cancelled flight have to change airport and lose a day and labelled it a way they don't have to give compensation sounds like absolute joke | 1 |
EasyJet | Cancelled flight home only an hour before departure. Left us all at the airport with no communication. No reps to speak to and the app going round in circles. 7 hours later emailed with a flight the next day to Gatwick (we wanted to be at Manchester) and said they would be in touch to sort us a hotel. NEVER SORTED US A THING. No compensation available because the cancellation 'wasn't their fault' . Absolute joke of an airline, left us stranded and spending an absolute fortune after having to spend over 24 hours, book a hotel ourselves, food and taxis and absolutely nothing in return from them. Will never ever book with them again and will be telling everyone else to avoid them too! | 1 |
EasyJet | Cancelled flight in Aberdeen 11/12/22 informed at 2130. Severn hours at airport was given £6.00 in vouchers,wow lucky us.When flight cancelled we were told to wait for app to update then we could book accommodation and flights.Did not update until 2330.Could only get a flight from Inverness the next day to Luton rather than Gatwick.When we eventually got to Luton after more delays we had to get the train home as my car was at Gatwick.The fare for both was £34.90 and easy jet refuse to even refund that.I also had too pay £105 for the car park at Gatwick for an extra 1/12 days and guess what ,refused to pay.BA cancelled all their flights to Aberdeen early when they realised how bad the weather was giving people time to sort accommodation out,we had to wait until 2330 not fun at that time.No one on hand at Aberdeen or even Luton,every person with an easyJet jerkin when asked for information replied," I'm just a cleaner" , there's a lot of cleaners at Luton! | 2 |
Lufthansa | Cancelled flight in Frankfurt without prior notice.No staff what so ever overnight to explain what happened.Had to sleep on the chair with my kids.And refused to issue compensation even though they did to other passengers on the same flight!!!!!!!!!!!!! | 1 |
Turkish Airlines | Cancelled flight in June 2020, it is now end of October - still waiting for my refund. Customer service is probably the worst ever had to deal with. Each person says different things, eventually get to a manager that mentions 'you'll be refunded in a few weeks' - which never happens. Everytime this process starts from scratch. Their email system is so bad, it forces you to call for hours and go through this process. No accountability. Flew with them many times before, will never again. | 1 |
Ryanair | Cancelled flight in March rebooked for October, Which has now changed the return flight to a day earlier. If I want to change that day I have to pay another £78.00. Its not my fault they have changed the return date why should I pay so much more. | 1 |
Ryanair | Cancelled flight just before boarding.. left stranded along with elderly, disabled people left in wheelchairs for 13 hours in a freezing airport overnight. Had to pay to check in on the next day flight as there was a technical error on my boarding pass app. Still waiting for a check in refund 4 months on. Customer service on the app is pointless and obstructive! Rough airline and shitty customer service! Book at your own risk | 1 |
EasyJet | Cancelled flight last minute, not helped with rerouting or hotel, didn't pay the compensation for 14h delay and expenses for the replacement flight | 1 |
Ryanair | Cancelled flight on the very last minute with little to no explanation and no help of getting another option.. | 1 |
Ryanair | Cancelled flight or not?Booked flights on 3/1/23 , received intinerary and booking confirmation.Received a message via App that flight was cancelled 2/2/23. Given two options on App , Change flight or Refund . We selected change flight and followed all instructions. At the end of process it required a credit card . Thinking it needed this to confirm booking we entered details and some €300 was taken from card . We contacted customer service and they said we cancelled flight and no refund. They went on to say their cancellation policy was that I should receive a email or text . When you look up terms of cancelation it states email, text or push notification on app . We received the message via App . After many emails, phone calls and online chats they still say we cancelled flight. When you look at schedule for the airport concerned ( Murcia) they have removed all flights in and out from Dublin.Customer care is useless and very ignoreint. | 1 |
Grupo AirFrance-KLM | Cancelled flight supposedly because bad weather [20mph winds] then found out earlier flights with same destination took off. wondering if they cancelled because the flight was not full and could not bother to send the plane with empty seats. Won't use this airline again. | 1 |
Ryanair | Cancelled flight to Paris for a christmas trip for me and my two children - would only refund my flight if cancelled even though we couldn't fly there .Flight was cancelled on the 19th December was told 7 days for a refund and still waiting . Make every aspect of trying to sort problems out as hard as possible for you that I understand people will just give up . This company is by far the worst airline for poor service and for completing ripping people off ! I will never ever book with this airline again no matter what prices they quote .. they are a shambles ! | 1 |
Eurowings | Cancelled flight tonight. Everyone kept waiting for more than an hour with no idea why the flight was cancelled or what the company was going to do about it. Told not processing refunds. Do it online. Best we can do is book you a flight at the end of the week. Not helpful when your return flight is at the end of the week. Poor customer services. | 1 |
EasyJet | Cancelled flight two weeks before holiday even though no restrictions now. Cost us a fortune to book a new flight as they only cancelled the outbound flight. AVOID AVOID | 1 |
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