Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Cancelled flight was disappointing, but we're in a pandemic and their good communication and quick refund was great. | 5 |
EasyJet | Cancelled flight way to early for bad weather , At time of flight only them not flying out of Bristol. Then spent Hours on phone trying to change flights but no joy as they don't answer the call and web site not working. Just glad I was in the UK and not stuck abroad.Will never book holiday with them again | 1 |
Vueling | Cancelled flight which happens I know but no explanation or hint of an apology just an extremely rude member of staff who refused to engage with us but simply confirmed us on a flight due to leave six hours later albeit there was one leaving three hours later.Some time later on checking the status of the flight that we had been moved onto Flightstats.com confirmed it as delayed but the Vueling app and website together with all the information at the airport confirmed it on time. At no point did Vueling confirm the flight was delayed we were just left standing at a gate which displayed the original boarding and take off times both of which had passed.It is not so much the issues around my journey these things happen but the way they were handled, poor communication and rudeness and a complete lack of empathy. I think the HR guys need to look at a culture change within the organisation. | 1 |
EasyJet | Cancelled flight whilst in the que for it. No customer service facilities, staff standing around had no clue.Total shitshow. | 1 |
Eurowings | Cancelled flight whilst we waited to board, after check in for flight back to UK. Eventually got flights for 2 days later. No help from Eurowings, you're on your own! No he'll with hotel or food costs. Don't answer phones or emails. 3 weeks later no answer to emails, no expenses refunds.Twitter team are hopeless also and won't get involved or offer assistance. Disgusting service, never again. Thought Easy Jet were bad, but Eurowings sink to lower levels | 1 |
EasyJet | Cancelled flight with 0 help from staff at airport. We were due to fly 11:45pm on 18/07. We only received notification that the flight was cancelled on the way to the airport. When we got to the desk, the staff were absolutely no help whatsoever. They were rude and dismissive. We were told to "Do everything on the app". There were no flights available for us to book on your app unless we waited for 24 hours, which was not possible. We also had an email stating that we had to change to an alternative flight before we could get a hotel for the night. We asked at the desk, who again, said to do everything on the app. Once we had changed our flights we asked at the desk again who said that there were no hotel rooms available. After waiting at the airport for 2 hours we were told to book a hotel room ourselves and claim the expense back from easyJet by a lady at the check in desk with curly hair called Matou. I asked her what the limit was for the hotel room to which she rudely shot back "I don't know, I don't know just do it and claim it". I replied "well is it £100, 200, 300 per person?" she said "I don't know, £100, £200 per person". No other details were given. We had to book the only hotel that was available for 4 people at the time (which was around 11pm). We have submitted a claim for the taxi to the hotel, a taxi back from the hotel to the airport the next day and food at the airport which should be covered by yourselves. I am also really disappointed that our EC261 claim has been refused, we were told at the airport that the fault was due to strikes - so the fact that you're lying is absolutely disgraceful. Would give 0 stars if I could and will never fly with easyJet ever again. | 1 |
EasyJet | Cancelled flight with 3 hours notice. Had driven many hours to get to the airport with not notification of flight cancellation. When I tried to contact they put me into an email - still waiting for a reply. Been stranded at the airport for nearly 12 hours now with no reply from easyJet. Will never use this airline again.Contact and refund would be nice! | 1 |
EasyJet | Cancelled flight with a delay of 15 hours to get home with no responsibility taken, no staff to deal with issue. Extremely poor and unprofessional service, will never use again. | 1 |
Grupo IAG | Cancelled flight with just one days notice. Refused to pay legally due compensation. | 1 |
Ryanair | Cancelled flight with no information about how to get home a refund nothing.I will never fly with them ever again. | 1 |
EasyJet | Cancelled flight with no notice one day before only found out because I went to check on the app for flight times. No alternatives until later the week meaning I'd have been away for 1 night from five. Left devastated booked a year abs a half ago! Never will use these again | 1 |
Norwegian | Cancelled flight within 24 hours and customer service said they will refund me in 4 weeks - that is unacceptable! Also they supposedly have chat support, but the button doesn't work! Not going to book with this airline again. | 1 |
Ryanair | Cancelled flight without a reason, didn't want to help, could't get hold on anyone in Ryanair. Everything is online. | 1 |
Lufthansa | Cancelled flight without any warning. Rebooking only for next day. No rebooking to other companies. No compensation. | 1 |
Turkish Airlines | Cancelled flight without reason and provided no explanation nor cared to. Terrible customer services. Ended up rerouting me through another city/country unapologetically. Turkish is lucky that demand for air travel exceeds supply and there's limited options. I'd avoid them, if you can. | 1 |
EasyJet | Cancelled flight, and Simply No customer care... | 1 |
Ryanair | Cancelled flight, bogus weather reason to avoid paying EU261 compensation.Escalated to CAA. | 1 |
EasyJet | Cancelled flight, no easyJet replacements for 2 days. Would not cover cost of alternate flight because gate agent had us select refund at the gate since no flights were available. The site is very confusing around cancelations and obviously we wouldn't have chosen a refund if that meant we can't request compensation for a new flight. Customer service on the phone was completely useless. Out £500, 8 hours of time and a lot of stress. | 1 |
Lufthansa | Cancelled flight, no prior notice of Strike!Had to wait in airport for 7 hours - shocking customer service on the phone with no offer of any compensation | 1 |
EasyJet | Cancelled flight, offered no help to get on another flight. Had a hard time getting a refund | 1 |
Vueling | Cancelled flight, probably because it was under booked. The flight was cancelled two hours before departure - talk about no notice and ensuring that your customers have to endure travel hell. No airline, and I've flown on quite a few, has ever approached this level of ineffectiveness bordering on insult, to its clients.But here's the kicker: their website for claims is broken. There is mandatory information that CANNOT be entered (tried different browsers). This effectively blocks claims to compensation, in violation of EC rights. I called their 'customer service' department, and got HUNG UP ON twice, with neither remotely even trying to help solve the problem (all they repeated, like a mantra, was to use the website form, which of course, does not work and is the reason that I am calling).I would suggest getting in touch with the National aviation authorities to report this flagrant breach of justice.Surely such a rude and ineffective company should have gone bust by now. Maybe a boycott is in order. I would certainly recommend strongly - emphatically - against anybody using this airline in the future. Utter incompetence, with a strong streak of rudeness makes for a cancerous company. | 1 |
EasyJet | Cancelled flight, promised compensation, now they are even trying to weasel out of refunding the excess luggage on a cancelled flight. | 1 |
Grupo IAG | Cancelled flight, submitted a refund claim 2 months ago and still waiting on the refund, after providing my bank details. Customer services are extremely unhelpful, refuse to let me speak to a manager and put the phone down on me after 25 mins of waiting. Extremely dissatisfied with this service. | 1 |
Ryanair | Cancelled flight, took me 6 months to get a refund. No way of speaking with anyone. Terrible service. | 1 |
Wizz Air | Cancelled flight,no reason given !! Then total rudeness.do not use this airline | 1 |
Grupo IAG | Cancelled flight. Awful customer service. Making customers wait for busses for hours in 30 degrees heat in Mexico. Advertised premium, even Ryanair is better | 1 |
Jet2.com | Cancelled flight. Diverted replacement flight with no clear communication. | 1 |
Grupo AirFrance-KLM | Cancelled flight. Ruined vacation and all plans. Avoid yourself. Not recommend this company. | 1 |
EasyJet | Cancelled flight. Was given a free replacement flight, but the first option was 3 days (!!) after the original. Went with that since flight options were disappearing quickly from the app. For obvious reasons, spent the rest of the day trying to organise transport back sooner, due to work and personal commitments. Found an easyjet flight as a new customer (thanks a bunch for not offering that to us first!), paid £200 for a flight 2 days earlier. Thought we'd get paid back via the claims process, but easyjet continue to deny our refund, claiming they gave us a free transfer. Useless beyond belief | 1 |
Pegasus Airlines | Cancelled flight.Worst airline,do not fly with them.No compensation, no hotel, no transfer,not even a free water for 24 hours waiting.Seriously do not book with Pegasus. | 1 |
Grupo AirFrance-KLM | Cancelled flights and no way to contact them. Submitted a refund request and they changed their policy to voucher only. When can customers use this voucher as we are in global lockdown? Even when restrictions are lifted flights won't be the same price. Terrible response KLM. | 1 |
Ryanair | Cancelled flights and not received refund yet.They even lied to my credit card company that I accepted vouchers although I did not accept nor receive any voucher. Support is just abysmal. | 1 |
Ryanair | Cancelled flights in March still not refunded. Customer service says that I have been refunded and my case is closed. When I asked them to provide any confirmation about the refund they have just started ignoring me. So, i got no voucher and no money for my cancelled flight. | 1 |
EasyJet | Cancelled flights in March, still pursuing a refund despite first requesting it over 60 days ago now. Still on hold today for over an hour | 1 |
Vueling | Cancelled flights just after 2 weeks before travel and no same flights on the same day. Very disappointing | 1 |
Vueling | Cancelled flights led to a 4 day extended stay. They are now not responding to any communication and seem to be up to some sort of trick to get us to agree a lesser amount of compensation. We had to pay for 4 days accommodation and further flights (which were delayed). The airline hasn't responded and never answer the phone. Its a bad service from a very bad company who unfortunately don't really care about their customers. | 1 |
EasyJet | Cancelled flights then awful assistance. Messed about with cabin baggage after all of this. Didn't get home for 2 extra days. | 1 |
EasyJet | Cancelled flights to Budapest we had booked for a festival. Ticket prices with other companies have now tripled, and so we can't afford to go, so now we're left with tickets to a festival we can't go to, which means we've now lost out on £250. | 1 |
EasyJet | Cancelled flights with 2 hours notice, no staff to help, customer service won't answer phone. Cost us nearly £400 in lost bookings which we can't claim back. Only booked with them as trains were likely to be on strike. | 1 |
Turkish Airlines | Cancelled flights, and call center agents that are unable to do anything.The first and last time I've booked with them. | 1 |
Ryanair | Cancelled flights, can't get a refund due to system maintenance. Just been told to be patient. Been 24hrs and no joy. Cant get through on their contact number ad they just cut you off. Get fobbed off to go on their live chat to get told to be patient and just asking the simple question of refund my money for the flights you cancelled. This is why folk avoid ryanair when they can. Yeah they're cheap but customer service is hopeless. Might not mean much to a giant company but I'm hundreds out of pocket having to source flights last minute and they can't even do the decent thing and refund my money. | 1 |
Lufthansa | Cancelled flights, left at Munich airport for hours without any communication. Lost bags, terrible customer service, I will never fly with them again. Have a look at the Fab complaints group before you consider flying with them. | 1 |
Iberia Express | Cancelled flights, no notice given, additional charges, unhelpful customer service, definitely the worst airline I have flown with. | 1 |
Lufthansa | Cancelled flights, rude staff, refused to help me rebook my cancelled flight, refused to give my luggage back when my connecting flight was cancelled. Generally awful. | 1 |
EasyJet | Cancelled flights, said my refund was being processed and would be with me in 7 days over a month ago!Will never use them again!!! | 1 |
Grupo AirFrance-KLM | Cancelled flights, told us they would refund us for hotel cost and dinner for the night.Then lost our bags for a couple of days when we finally arrived in Paris, so we had to buy toiletries which they also said they would pay for.12 months on, still no refund. They have stopped responding to emails.Trash airline. | 1 |
EasyJet | Cancelled full flight Bristol to Corfu whilst all passengers at the boarding gate for bus to plane today. Flight scheduled for 17.40 departure 😡. Made us wait saying we're next to leave in just half an hour late…..then 'flight cancelled'. Absolutely fuming, 10 of us excited to leave for holidays.Trying to wriggle out of compensation saying there were 'exceptional circumstances'.Lost lots of future customers there….second time in several years they did this to us. Enough is enough | 1 |
EasyJet | Cancelled holiday due to bereavement over phone to be told £120 would go as credit rest would go back on the card paid with.10 mins later received email ALL been put as credit.Rang back immediately to rectify was told can't do right away will take upto 30 days.After constant phone calls and being messed around as nobody seems to know what they are actually doing.I was told by patrick(manager) that he would look into this and guaranteed to call me back to resolve the matter.This was over 6 weeks ago now .Numerous emails sent and not a single one been responded to.Called again today to be told I cancelled myself online which is untrue .Why would I be chasing £580 owed to me if I was happy with credit?I have never in 35 years of traveling ever delt with a company so bad .Now it's in the hands of professionals.Very bad management and customer service.If I could give a 0* I would.Pathetic company. | 1 |
Wizz Air | Cancelled inbound flight 10 hours before take off, no support at airport and impossible to get hold of anyone. Managed to book on a flight 2 days later. 3 months on still waiting for compensation and reimbursement. No communication still and even harder to talk to anyone. The ADR won't do anything until a final decision has been issued, the industry need to have better controls in place for disgraceful companies like this. Do not fly Wizz! | 1 |
Lufthansa | Cancelled initial DIRECT flight LH462 FRA/MIA with an upgrade and rebooked to a flight that takes 10 hours longer with stops and without upgrade. After contacting support rebooked to another direct flight, still without upgrade. Was told to buy the upgrade again once the ticket is issued. When booking the upgrade again they asked for 300EUR more.Didn't receive refund of initial upgrade. This will probably be locked for at least 2 weeks now. Lost a lot of time, paid twice and MORE for an upgrade and didn't get my flight/ refund. Absolutely unacceptable. Will avoid Lufthansa from now on. | 1 |
EasyJet | Cancelled just my return flight and gave an awful other option. Did offer a fund which wouldn't seem bad but due to them giving the legal minimum amount of notice period I lost all my deposit on the hotel. Thank god I hadn't booked any more extras like car hire or activities. No idea how doing stuff like this is still legal. | 1 |
Eurowings | Cancelled my 8am flight at 7pm the night before. I was told I would receive a refund. After a couple of weeks I started chasing my refund as it had not materialised. All emails I wrote to them have been ignored. Eventually I got a refund after I tweeted negative things about the airline, but this was six weeks after the flight. They are legally required to pay refunds within 7 days. I have also been chasing compensation for the costs of replacing my flight and have been completely ignored.This airline thinks that if they ignore you long enough you will go away. They apparently have no intention of meeting their legal obligations to their customers. | 1 |
Ryanair | Cancelled my France-UK flight two weeks hence 'due to commercial reasons'. No other return flights remotely suitable. Had to scramble to cancel airport parking, lounge, hotel, car hire and restaurant reservations and tell friends not coming. UK-France flight now useless so will just be no show. No refund for that leg so Ryan Air has £200 from me for nothing. They even try to hold on to the refund in their 'wallet' unless you explicitly ask for it. I know RyanAir has a reputation for hating its customers but I thought it couldn't really be that bad. But it's like Trump: the nastier you are the greater the support. Are we all masochists? | 1 |
Iberia | Cancelled my connection flight for 25th September with no explanation. Reservation code: N326LWhen followed instructions: "Please contact our Customer Services for more information 901 111 500"The number says is no longer in service.Pathetic ...! | 1 |
Grupo IAG | Cancelled my daughters flight but was told not to. Refunded £10. Told them we didn't want it cancelled. Then the entire flight was cancelled!!! | 1 |
EasyJet | Cancelled my daughters flight ruined holiday only compensation refund flight, daughter had to try get flight next day, pay for hotel etc travel from Man down to London Easyjet dont give a tossAwful company don't use don't use | 1 |
EasyJet | Cancelled my flight 2 weeks before flying then told it would take 10 days to get a refund. Terrible service avoid this company at all costs. You can't trust them to not cancel flights which completely mess up your plans. | 1 |
Vueling | Cancelled my flight 9 months ago. Have not refunded monies despite saying that they are in the process of doing so. Customer Service is a systematised process for avoiding this issue...cannot speak to anyone and the options on the phone routing either points you back to the website or ends the call....cannot manage the refund on the website as it has a status of "refund in progress". It has been in progress for 9 months now and still no refund. Not a trustworthy airline at all...do not use them! | 1 |
Lufthansa | Cancelled my flight a few hours before we were due to leave and a host of other disasters. Emailed them 16 days ago about my (legally entitled to) compensation and had zero response. Social media is ignored or generic response. We were flying for a wedding and all the guests flying by Lufthansa had issues- cancelled or delayed flights, lost luggage, damaged luggage etc. Choose any other airline! | 1 |
Eurowings | Cancelled my flight after delayed it for 5 hours, saying that they were trying to fix a technical glitch.Put me up in a hotel and rebooked me on a flight the next day.I've claimed the standard 250 euro entitled by law.Having replied telling me that the cancellation was due to a storm (?!?!?!?! not what was told at the airport) and therefore eligible for nothing.Seems odd they would pay for a 4* hotel and food, transport etc but not give the remainder of compensation if it was due to a storm.Absolute crooks. | 1 |
EasyJet | Cancelled my flight after making me wait in the airport for 5 hours. No good reason provided. There was another flight booked at exactly the same time as ours from the same airport to the same destination which left on time. Left me stranded in a foreign country and told to go online for help. Had to wait around a further four hours before the app told us no alternative flight would be provided that day and no hotel available either. Had to fly back the next day with an indirect flight which would mean a further ten hours of travelling after being made to spend an entire day stuck in an airport the previous day. I felt so sorry for those who had children with them. Do not recommend booking with this company. | 1 |
Grupo IAG | Cancelled my flight and did absolutley nothing to help me get to my final destination. The number they gave for customer service was closed when they text me to say to call it. The person at the desk said make your own way and we will refund, abolutley rubbish now having a massive fight with them about whether they are going to pay me back for these expenses or not which were incurred directly as a result of them cancelling the flight. I have had to raise a seperate complaint for a refund which over a month after the flight was cancelled I haven't recieved. I have called them to chase this up and they told me they can't log a complaint over the phone so now I have 4 different case numbers all for different things because their communication skills are totally shocking. I cannot believe how terrible their customer service is they are supposed to be the flagship airline for the UK they are an absolute joke, | 1 |
Ryanair | Cancelled my flight and doing everything they can to delay refund. Won't answer phone and live online chat is an automated general information service which does not deal with actual bookings. Ryanair need to be aware that their customers won't forget how they were treated during Covid pandemic | 1 |
Grupo IAG | Cancelled my flight and gave zero help afterwards. Now some 3 months later not a penny in refund and customer services are purposely setup to delay and mislead so you cannot claim. Absolute joke of a company!!! | 1 |
Grupo AirFrance-KLM | Cancelled my flight and it's been 2 months and I've never seen any refund, only messages with excuses...so disappointed with KLM milking their customers during world pandemic | 1 |
Ryanair | Cancelled my flight and left me stranded.Serves me right for booking with them in the first place. Never again. | 1 |
EasyJet | Cancelled my flight at 12:30am when I was up to catch my flight at 3am. This completely ruins the full day in Amsterdam today. They offer a refund for the flight value but not the full holiday booked with them. | 1 |
Grupo IAG | Cancelled my flight coming home after Christmas family visits. Stranded me and family in Bordeau with no help. Now refusing to pay compensation due to bad weather. EasyJet managed to fly. Disgusting. Never flying with them again | 1 |
Ryanair | Cancelled my flight for "commercial reasons"Then deliberately make getting a refund (FOR A FLIGHT YOU CANCELLED) as difficult as possible. Their chatbot is hilariously useless like it might as well be an etch-a-sketch and their actual customer service agents are even less helpful. Disinterested, uninformed and truly couldn't scrape together a single molecule of even pretending to care but then really they sort of pride themselves on being the cheap nasty airline and I think they find stuff like this funny for some reason so like lolll I guess. | 1 |
Ryanair | Cancelled my flight for 'commercial reasons'!Really, why did they sell me the tickets in the first place. Since the cancellation is more than 14 days in advance I'm not entitled to anything but cost of the flight. Ryan air sucks | 1 |
Ryanair | Cancelled my flight for family holiday 2 months out. Offered a flight early in the morning or refund. Staff really unfriendly like they have been trained to be bad mannered. Spoke to a rep on the chat, their opening line was what do you want. After getting nothing from them called their phone number. I asked for a discount due to the inconvience of an early flight or an alternative flight, they just dropped the call.I expected the flight to be bare bones, but they also seem to despise their customers. Hope they go bust, as bad companies should. | 1 |
EasyJet | Cancelled my flight for no reason. They do not offer another flight and I can't get a refund on my accommodations. The other airlines were just as cheap when I booked this flight, but now are more expensive. I should have booked with them. I will be doing so from now on. Now I have no holiday and the expense of accommodation I can't use. | 1 |
Lufthansa | Cancelled my flight from Athens to Birmingham - then rerouted me on a later flight via Doha! Utter joke! | 1 |
Grupo IAG | Cancelled my flight from Barcelona to Dublin. No alternative flight offered. Got stranded for 2 days. Impossible to contact customer service ( dont think there is one ). Cost me 800 euro in hotels and booking flight with another carrier.absolutely terrible never again. | 1 |
Grupo AirFrance-KLM | Cancelled my flight from Gothenburg to Amsterdam without notice and didn't give a reason - I found out at the airport. Wouldn't put me on the following 2 flights despite there being space. Flew me the next day via Munich even though there was a direct flight.Trying to claim compensation and their website is not working property.KLM used to be ok but rapidly heading to Ryanair Territory | 1 |
Grupo IAG | Cancelled my flight from London Heathrow to Glasgow and offered no assistance whilst in London. Offered me another flight from Heathrow to Edinburgh the following day. So no hotel and no assistance to get from Edinburgh Airport to Glagow airport to collect my car a day late. Absolute shambles, I used to be a gold member with them but now they are the worst. Ryanair in my mind is better than them now | 1 |
Ryanair | Cancelled my flight from Rome to Liverpool. Could not provide us a new flight as they had nothing outbound for weeks. We was told by the Ryanair airline staff at the airport to sort our own flights out and they will give us the money back. Now I've had 2 weeks worth of emails from them saying as I didn't ring them up or contact them on the live chat even though THEY TOLD THE WHOLE FLIGHT FACE TO FACE that we would be given the money back that they are unwilling to give me anything. £600 of my own money and they are refusing and considering the cost of living prices and they still are scamming me out of that much is disgusting. | 1 |
Ryanair | Cancelled my flight in March. Still waiting for refund. Will never use them again. | 1 |
EasyJet | Cancelled my flight just a few hours before I could go in the middle of the night. Left with no one to talk to and no options of other flights to book until 4 days time (when the break was over). Left hundreds of pounds out of pocket | 1 |
EasyJet | Cancelled my flight last minute for no reason, no alternative flight until the day I was due back, won't provide compensation. Need I say more. They don't care and I'll never fly with them again. I'll also be sueing them individually as this is unacceptable. | 1 |
EasyJet | Cancelled my flight last minute, due to airline staff being overworked. When I filed for compensation, they claimed that the cancellation was "an act of God" and refused to provide any compensation! | 1 |
Wizz Air | Cancelled my flight minutes before takeoff and denied the compensation. Probably the worst airline in Europe. | 1 |
Wizz Air | Cancelled my flight one hour before flight, and no response in email either on phone. Terrible customer service, and no refund. Never will fly again with this company. | 1 |
Wizz Air | Cancelled my flight the day before (when I was already on my way to that country purely to take that flight). Offered me no alternative flights or routes and it says it can't compensate me anything. I ended up having to pay £950 to leave the country AND lost the money I'd paid to Wizz Air for nothing. Plus a lot of stress. | 1 |
Pegasus Airlines | Cancelled my flight this morning with less than 10 hours to go. What am I supposed to do now? | 1 |
Ryanair | Cancelled my flight to Barcelona. They do not want to pay me neither compensation, nor the accomodation that I was not able to use since I was not able to get to Barcelona. Therefore I lost a lot of money because of them. And I am trying to fet it from them for few weeks and still no progress. | 1 |
SAS | Cancelled my flight to Japan at short notice, and then lied that they would pay compensation for our cancelled bookings.Advised this would be possible which contributed to me wanting a refund, but then said that their representative 'shouldn't have said this' and didn't want to know. | 1 |
Ryanair | Cancelled my flight to Stanstead with no prior notice. I missed my course in Malaga, with no option for refund.The flight was extraordinarily expensive, and the service offered was heavily cut-to-the-bone already.Never flying Ryanair again. Please don't repeat my mistake. Avoid!!!!! | 1 |
Lufthansa | Cancelled my flight under 24 hours before my flight and still no rebooking | 1 |
Wizz Air | Cancelled my flight whilst at the airport 2 hours before I was due to fly and no prior notification. Tried to defer blame 3rd party travel agency for cancellation. Refunded all costs to a 3rd party travel agency even though some costs had been paid directly to Wizz Air via their website. Ground staff handed me a slip of paper with contact details to complain. Offered nothing - food/water or advice. Arrived at destination more than 12 hours late only after travel agency went out of their way to re-book me on another flight, even that was delayed by 2 hours. Nothing offered on the flight and crew were even ruder than ground crew. Spent more than 14 hours at the airport waiting for resolution and arrived at destination exhausted as had been awake for more than 24 hours. Do not fly with Wizz Air whatever the circumstance. Customer service refused any form of compensation even after landmark U.K. ruling that Wizzair had neglected customers. | 1 |
Pegasus Airlines | Cancelled my flight with 24 hours notice then ignored my emails. | 1 |
Ryanair | Cancelled my flight with 24 hours notice, but the flight was still showing as scheduled on the airports website, and you could even still buy tickets for the flight on ryanairs website 10 hours before the flight(which was apparently cancelled). There customer service bot online is completely unhelpful, and trying to get to a customer service person is also a waste of time. | 1 |
EasyJet | Cancelled my flight with less than a weeks notice. No alternative options available. Like many others I have not been on holiday for years and we were looking forward to it.A refund was offered but of course that does not take into account the accomodation, tests and onward travel booked.Additionally they made little effort to contact me about what is a massive hassle.I've used Easyjet for years but this has completely turned me off them. | 1 |
Lufthansa | Cancelled my flight with no notice and offered a replacement which would have meant missing an important appointment. I was forced to make alternative travel arrangements with another airline and Lufthansa refuse to reimburse expenses. Customer service is uncaring, unwilling to engage, and peddles inaccuracies. | 1 |
Lufthansa | Cancelled my flight with no notice and offered a replacement which would have meant missing an important appointment. I was forced to make alternative travel arrangements with another airline and Lufthansa refuse to reimburse expenses. Customer service is uncaring, unwilling to engage, and peddles inaccuracies. Avoid at all costs. | 1 |
Iberia Express | Cancelled my flight with no reason given, so I booked another. Am waiting for a refund for the cancelled flight but the only way to contact them is telephoning Spain. Have tried 5 times today:Call 1 - asked me to call backCalls 2, 3 and 4 - someone literally picked up the phone and put it down again before I or they spokeCall 5 - did the old trick of hanging up in the middle of them speaking, so it looked like we'd been cut off!I find it incomprehensible how an international airline customer service department routinely hang up on people. They should be closed down. | 1 |
Grupo AirFrance-KLM | Cancelled my flight within 24 hours 04.03.2020 . Today is 23.04.2020. Haven't even received an email when I could expect my money back.. All what I have from them. We are experiencing an overload and the refund process could take longer. How longer? Next month? Next year? Nex century? I have sent numerous emails asking to confirm the day of my refund and always the same answer: you need to be patient . The frocess could take longer. How longer? I cancelled my flight on the same date i booked it. What is the issue to refund my money. | 1 |
EasyJet | Cancelled my flight without any further notice and charged me for flight that never happened as they refused refund for original flight. If I'll have a choice in the future will avoid them at all costs | 1 |
Grupo AirFrance-KLM | Cancelled my flight without proposing an alternative. I had to wait more than an hour to get in touch with their customer service. Then it took 1 extra hour to rebook on the phone! Terrible customer service with call center in india, where you can't even understand what the person on the other side is saying. Will never use again this company of charlatans. | 1 |
Norwegian | Cancelled my flight, and didn't refund my 100€ ! Waiting 2 year already. Service is worst I ever seen! No answers, nothing. | 1 |
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