Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Cancelled my flight, didn't get any refund.. difficult to get in touch with anyone. | 1 |
Lufthansa | Cancelled my flight, nobody available to explain face to face. They later set up service desks, but provided so few staff that the queue literally took hours. When the same happened to me with a 'budget' airline it was resolved in minutes. | 1 |
EasyJet | Cancelled my flight, refused to give me a cash refund. A voucher was issued which I never accepted. I remain entitled to call for that cash refund instead of the voucher at any time before or after the voucher expires. Customer service is appallingly bad, beyond unhelpful. Won't refund on goods which weren't delivered - this is illegal - just horrendousl | 1 |
Grupo IAG | Cancelled my flight. I ended up on a different flight to my 80yr old father and they would not help rectify it. Nick customer service operator was not kind. Very upsetting experience. | 1 |
EasyJet | Cancelled my flight. Offered me a voucher instead of a refund which I stupidly took. The voucher code doesn't work and no one is replying to any of my messages. Daylight robbery! It has not been a year since this happened and no response after several emails. | 1 |
Ryanair | Cancelled my flight: email said they would refund within 20 working days 65 odd days later I'm still waiting. | 1 |
Grupo AirFrance-KLM | Cancelled my flights 48hrs before departure and customer service team is unresponsive. On call trying to resolve for 1hr+ | 1 |
EasyJet | Cancelled my flights a month back. Claimed refund online (before they demanded that you call in to request a refund) and still no money in my account. Like everyone else I've tried to call but they don't pickup. This is dishonest and unethical behaviour and has tainted my view of this airline. Of course they still managed to pay out millions in dividends whilst being unethical with their refunds. Never again easyjet....you're an odious organisation. | 1 |
Lufthansa | Cancelled my flights and booked me on another with a tiny time between my connecting flight. | 1 |
Grupo AirFrance-KLM | Cancelled my flights, and refuse to refund the cost. The law is clear here, if you pay for a service and the company cancels or is unable to provide it, you are due a refund. Not a trustworthy airline, and not worthy of your business! Avoid them, unless you want to gamble. | 1 |
Wizz Air | Cancelled my flights, keep calling to get a refund, keep being told to wait 10 days. Rude agent. No one else to appeal to. Have resorted to claiming back on my card.Just awful from the false start to the finish. Would never actually fly with them now! | 1 |
Ryanair | Cancelled my flights, offered a refund (I paid by card and the refund should have been on the same card) but send me a voucher instead. Spend more than 24 hours somebody to reply on the online chat, nobody did, now I'm chasing the refund from the credit card company. Real thieves.. | 1 |
Ryanair | Cancelled my flights. I know I'm not the only one though...... | 2 |
EasyJet | Cancelled my holiday as they | 1 |
EasyJet | Cancelled my holiday before payment was due then accused of lyingI payed the deposit £183 checked in then received a refund of £63. was told I lost my holiday and must pay a cancellation free £120 due to non payment.I offered to pay the holiday outright they refused. "No holiday has ever been reinstated once cancelled" & "No one has ever received cancellation fee back"I phoned 4 times, only twice was it recorded. First I was told I received a notice of extension time to pay on the 13th Sep (did not receive one email over the course of this booking, only have screenshots). Then was told that the "extension period" doesn't exist.I was told numerous lies "We cannot see dates when emails were sent"Accused of lying "How do you know your booking number if you haven't received emails?"Was told I will receive call back from a manager after 2-5 hours, then told this is false after the 5 hours and told I must wait 72 hours to hear from a manager.72 hours later told no decision has been made, the manager does not write on my file they tell a member of staff I spoke to what the decision would be, but the member of staff was off.After 5 days I phoned again a Lady called Lucy found that my deadline was 5/10/2024. And all this happened because the system will cancel your booking if you have not payed 26 days before flying. Even when told a different payment date.Lost train tickets moneyI would not wish this upon anyone 20 days away from their holiday.Got a phone call from someone that offered me the same holiday at a higher price. I received a refund eventually.Hol ref : 6185278 | 1 |
EasyJet | Cancelled my holiday due to COVID which is fair enough. Asked me to fill in a form for a refund which should be in my account within 30 days. It took around 40 days for the money to be refunded but felt this was acceptable in the current times. Miles better service than the likes of TUI, Netflights and Destination2, all of whom have been disgusting | 4 |
EasyJet | Cancelled my late flight at very last minute when at gate leaving us stranded in mega expensive Zurich then refused to pay back all the extra charges incurred in getting to another city the next day and getting back to our car at a different airport in UK. A despicable company that cares not one jot for its customers! Will never use these crooks again. | 1 |
Turkish Airlines | Cancelled my long haul flight a month prior to flying. When I call customer service they said we can cancel upto 1 day prior to you flying and made it seem like a trivial thing. If I could give 0 stars I would. | 1 |
EasyJet | Cancelled my morning flight! Ruining my honeymoon! | 1 |
Grupo IAG | Cancelled my outbound flight and so far my inbound is delayed by an hour. No explanation for either.Useless. | 1 |
EasyJet | Cancelled my outbound flight and then my inbound when I was away. 3 x calls, waited an hour at a time to be answered. Waiting for a hotel to be offered as I was stranded. No email, no hotel. | 1 |
Vueling | Cancelled my return flight, refused any compensation.Never ever ever using their services ever again. | 1 |
Lufthansa | Cancelled my sister ticket twice with no explanation. Customer service is very rude and they cut the line if they don't want to speak to you again. We have been on the cut for three days, they keep lying and instead of issuing ticket they put her on the waiting list. I don't know why an airline with put so much efforts in lying. It is a shame | 1 |
Lufthansa | Cancelled my ticket without telling me or refunding me. Their customer service team via phone or email are a joke. Really bad. Avoid | 1 |
Grupo AirFrance-KLM | Cancelled one leg of my flight 15 days before departure. I had to buy new flights at my expense. KLM gave me a refund for about a quarter of the amount I spent on the new flights. Shambles. They used to be a reputable airline. Not anymore. | 1 |
Turkish Airlines | Cancelled one of our flights stopping us from getting home. No solutions, no options no money back just cancelled! | 1 |
EasyJet | Cancelled or flight to Italy from Bristol for a wedding about 4 hours before we were supposed to fly. Had to change it all ourselves online and fly from Gatwick. So had to pay for trains to get from Bristol to Gatwick. Then that flight was delayed. Eventually got to Italy after losing all of the first day. Then while over there are flight on the way back was cancelled so had to stay another day and pay for hotels and transfers out of own pocket. Don't listen to them when they say they offer to put you in a hotel cause they don't. We are supposed to be compensated for the cancellations but have only been offered two out of the three people on the booking and when I have tried to get in touch with them they cut you of when they say there going to transfer you. Haven't been offered nothing in compensation for the hotel/train/food/ transfers even though they said we should have heard from them by now. This is honestly the worse company I've ever dealt with customer service wise. Don't be fooled if there flights are a bit cheaper. There like that for a reason cause the customer service is crap. Plus by the time you've paid for your baggage they ain't much cheaper. First and only time I will fly with this company. Will probably be out of business soon anyway and rightly so!!! | 1 |
EasyJet | Cancelled our 07:00 flight home on 2 hours notice. Staff at the airport did not assist at all, were rude and just pointed us to the app (which was down at the time) Customer service line meant I was on hold for an hour. We decided to take matters into our own hands and booked new flights with other airlines home.Now we're waiting on compensation, they are playing deliberate stall tactics where I submit 2 forms (we're a large group) each week they approve 1 claim and close the other for no reason what so ever. I have submitted a total of 6 forms and only have compensation for 2 thirds of my group. All in the same party, all on the same booking but it is far too much of a challenge for them to address this at once. I've followed all of their advice but they're just stalling and advising me to keep splitting the compensation claims over multiple forms..clearly hoping I will give up. I wont. They left us stranded and out of pocket and now they're draining my time whilst I try and hold them accountable. Sham airline. Poor customer service. Do not care 1 bit. | 1 |
EasyJet | Cancelled our 11pm flight at 2am after we waited in the boarding lounge for 5 hours. We had to sleep in airport as wouldn't find us hotel to stay in due to number of passengers needing accommodation. New flight booked for 15 hours after original flight was meant to leave. Refused to give us any compensation despite legally having to give us £250 for over 3 hours delay. Still trying to get the refund now but keep being ignored or pushed back. | 1 |
Ryanair | Cancelled our booking, notified us by email and moved us to an unsuitable flight the day before without consulting us. We were offered a full refund so I filled in the online form as they charge extra money for you to speak to someone. We had to book with another airline so to date have paid out now for two lots of flights.Contacted customer service by their online chat. From the gist of the conversation the refund hadn't been actioned. The agent said he would do immediately.Meanwhile the flights they have put us on without our permission are still showing as live.Considering legal actionZQ35XW | 1 |
Grupo IAG | Cancelled our direct flight from Vegas to Heathrow with no notice, no warning, no anything. We only found out because my husband was checking the gate number before we left our hotel. They hadn't told the travel agency at all. The flight they rebooked us on gave us a 50 minute window to transfer at Boston which was atrocious for other reasons. On the Boston flight one stewardess had such a terrible attitude. A woman in front of us was travelling with one small child and a baby. All this stewardess could do was berate the mother saying she had to hold everything during takeoff. The in-flight entertainment did not work on the vast majority of the plane. At Heathrow the staff from the plane were shoving past people who had been on their flight and complaining it was going to take them hours to get home. Are you not still representing the brand at this point?We have flown ba many times and booked holidays through them. Now we'll go elsewhere. | 1 |
Grupo IAG | Cancelled our flight 12 HOURS before we were meant to fly. This meant our connecting flight impossible to board. They did not rebook us another flight, just wanted to leave our family stuck in Heathrow.4 hours later, rebooked onto another flight. Now are family is separated, no bulkhead head seat which we booked way in advance for a sky cot for our 4 month old baby.Well done BA, thanks for ruining another stress free, we'll planned holiday. Now we've got to spend the rest of time rebooking and paying for cancellations. Can't wait for BA to go bust so another company can provide some decent service. | 1 |
Vueling | Cancelled our flight after it was supposed to have left, left us in a queue with one person manning the desk to book hotels for 200+ people. No chairs and no water provided, no apologies given. Awful experience. | 1 |
EasyJet | Cancelled our flight after keeping us in the airport for 8 hours. They then lied about the reason for the issue and declined compensation. No support and awful customer service. | 1 |
Ryanair | Cancelled our flight and closed down all routes from danish airports - on extremely short notice and with a lousy excuse. Now we are facing a 10k dkk in extra costs, as we have to flight to Milan due to other bookings - all because of Ryanair. | 1 |
Grupo AirFrance-KLM | Cancelled our flight from AAR using the weather as an excuse. Totally untrue. All other planes landing and taking off.When we asked KLM staff for food vouchers, was delayed 12 hours, we were told it was our own responability to travel as a diabetic with a child. We should have brought food for the whole day.We lost 1,5 day of our amsterdam trip because of KLM and a very important yearly gathering with friends.NEVER book your flight with KLM and never by a ticket where klm is mentioned in anyway. You will have a very bad start on your journey and be treated like 2nd rate cattle no matter what you paid for your ticket.This company hates their customers and couldn't care less. | 1 |
EasyJet | Cancelled our flight from Amsterdam to Manchester. Put us up in a hotel Mike's from where we were so hot a cab, €47 then one to airport same cost. Made the claim for expenses to be declined, they said additional info was missing. It wasn't ! They then excepted it, but two days later said they were having technical difficulties and claim couldn't be paid? Re-submit. I've now done this SEVEN TIMES!! After numerous emails they have partially paid me but declined one of the routes after approving it. It makes no sense. After two months I've told them to shove it, which is what they want. Absolutely shocking company. I will reluctantly fly easy jet again. I will take this further easyJet! | 1 |
EasyJet | Cancelled our flight from Gibraltar and scheduled for two days later, held us hostage in the airport for 6 hours, no drink, no food, no info, after this tried to march us across a border to put us up in a hotel on an industrial estate in another country! We travelled without anything, no change of clothes, no chargers for phones to make calls, no help whatsoever from *leazyjet… oh, they did send an email trying to deny compensation was available… | 1 |
Ryanair | Cancelled our flight home when we were in Poland can't get home no flights to newcastle . Cust service cut you off and won't take a call live chat not working!! Do not use this company it's cost us 10 times what we paid are flying back late via dusseldorf and Manchester!! | 1 |
Ryanair | Cancelled our flight home without reason. Had to spend five additional nights in London out of pocket. After four months of waiting, they offered to repay less than HALF our expenses. No explanation, no recourse. Complete violation of EU 261. This company should be sued out of business. Criminal Enterprise. | 1 |
Ryanair | Cancelled our flight in the middle of the night withous any explanation and we didnt hear anything from them. We tried to get to talk to them the day after and the day after that without any lock. Then we had to buy new tickets form another company. Ryan air has refused to pay for the new ticket and havent even returned the money for the trip we didnt have. DONT USE THIS COMPANY!!! | 1 |
Grupo IAG | Cancelled our flight last-minute then moved us onto a flight 2 days later operated by Japan Airlines. We had paid a lot extra for extra legroom seats as I am very tall and they assigned me a middle seat deep in the middle of the plane. Because it was operated by a different airline but booked by BA, neither BA nor the other airline could change my seat over the phone despite seats being available. After 4 hours of waiting in queues and sitting on hold their solution was for me to arrive early at the airport. I did but the seats had already been given away for free by people who had booked directly with that airline and could check in online. I got a £10 meal voucher as compensation for this enormous downgrade on a 14 hour flight. Never again will I fly BA. I would rather fly indirect with better airlines than use this disgrace of an airline again. | 1 |
Ryanair | Cancelled our flight left us stranded in Spain for 4 days. Told to arrange own accommodation and claim it back. There were 10 of us on the holiday and they owe us thousands in accommodation, travel and meal expenses.Don't expect any refund if you are trying to get one. They have said they have sent a refund but my bank have confirmed there is absolutely no refund sent by them. They said they can't provide proof of payment other than 'their word' and just said 'ticket is now closed'.Ryanair are committing fraud in saying they are processing refunds, but are not actually sending it and then closing off enquiries. They have left me no choice but to report this as fraud to the police and action fraud as that's what it is. I would encourage anyone else in the same circumstances to do the same.You cannot phone to even speak with someone. You cannot make a complaint.What a shockingly terrible company. Avoid at all costs. Just rubbish rubbish.'Andromeda D.' At Ryanair Customer Service is the worst person I have ever dealt with. Won't answer questions and just keeps repeating themselves. So rude, doesn't want to help at all.They want to make it so difficult you'll give up. Just a monkey company with zero morals how anyone could work for them is beyond me. | 1 |
EasyJet | Cancelled our flight on isle of man , no contact , no reps. Horrible company. Can't get home to my daughter. Customer service doesn't care. No support. | 1 |
EasyJet | Cancelled our flight on the day of travel. No notification via the app, just an email which I don't tend to check daily whilst on holiday.No available alternative flights for 3 days and refused to book us onto a rival airline's flight instead - although it is a legal requirement to do so.We are now £1300 out of pocket and face going through their useless customer services department again to try to get this back.Rest assured, lawyers will be involved if any push back. | 1 |
Grupo AirFrance-KLM | Cancelled our flight twice with < 2 hours notice after we drove 3 hours to airport. Next flight was 24 hours later. They gave us a voucher for a hotel room, but when we got there, hotel would not honor it. Can't get them on the phone as their recording says "wait time greater than 45 minutes so we are disconnecting call". How can you run a business like this? I recommend you use British Airways, fly to London and take the train to Paris. AirFrance sucks!!!!!!! | 1 |
Ryanair | Cancelled our flight while we were sitting waiting for it to take off. | 1 |
Grupo IAG | Cancelled our flight with just over 24 hours notice and no explanation as to why. No help offered to rebook until 18 hours before our flight. The next available flight with BA was for 3 days later. Have so far spent about 5 hours waiting and chatting online to customer service to get nowhere. Refund still not sent and we are now day 7 . We were on our honeymoon and our last night was totally ruined. We will be seeking compensation. No idea how long that will take or how many hours I'll have to spend sorting it out. Will never use them again. | 1 |
Grupo IAG | Cancelled our flight with less than 6hrs notice. Offered alternative flights 3 days later which instead of flying direct to Funchal took us via Geneva, Madrid and then Lisbon. Suggested time 23hrs for a 4 hr flight. In the end we rebooked with TAP for the next day.Attempted to call BA customer services a number of times to speak to someone - what a waste of time. Took almost 6 hrs to get through after being cut off after 35 mins on hold, told to call back later or fobbed off with a text message instead. Their customer service needs to be better all round. | 1 |
EasyJet | Cancelled our flight yesterday with two days till our holiday. We live in the Highlands and we're due to fly from Edinburgh. Offered a outbound flight from Luton! Three days later, the tone of the customer service (spoke with 2) is just not interested and did not care and tried to make out I could get a refund because of the Luton joke. As if they were doing us a favour! Probably bunt out dealing with all the cancellation Easy Jet now do. Never again, we now have to wait seven, yes seven days to get our refund. So off to the Algarve with Jet2. | 1 |
Iberia | Cancelled our flight, we call to change and press number 2 for english speaking agent. Not a single english word was traded from the other end. This is a laughingstock of a company. Never taking this route again. Why notify any of their staff to check their reviews they already know they are bottom tier. Horrible. | 1 |
EasyJet | Cancelled our flights 15 days before we are due to leave, we booked these in jan this year. no alternative flights available. They are Crap | 1 |
Vueling | Cancelled our flights 3 days before we where supposed to fly to Disneyland Paris, I had to pay for new flights with a good airline that I would highly recommend (Air France) it cost me double the cost of the flights I had booked with Vueling airlines due to last min booking. I also paid for transport based on their flight plans which I couldn't get back 180 euro also the park tickets for 3 days that cost me 600 euro for 3 of us. Please read this review and the below to save yourself heartache money stress! Book with a good airline their reviews are almost 1 star which frankly I think is still way too good of a rating for this airline | 1 |
Vueling | Cancelled our flights and haven't even told us! Found out by accident! No refund so far. Also asked for our non refundable parking and transfered to be refunded but this has been rejected! I can't use them as you're not flying us to where we needed to go! | 1 |
Grupo AirFrance-KLM | Cancelled our flights and suggested we stay an extra night and claim the costs back. Then refuse to refund and costs. This experience means I'll never fly klm again. | 1 |
EasyJet | Cancelled our flights by txt message when we were 2 hours from home and on the way to the airport. Couldn't get hold of anyone for an hour whilst we were stuck on M25 services. When eventually got through, they had a flight leaving the same day so booked us onto that. We had originally booked the Plus service with extra leg room and speedy boarding. When the new flights were swapped, we asked if the still had extra leg room, speedy boarding etc etc which we were told 'yes, you still have everything you paid extra for'. When we boarded the plane, we were 'cattle' marketed onto the plane and into tiny little seats and certainly not the seats we had paid for….. incoming claim :) | 1 |
Ryanair | Cancelled our flights for "commercial reasons". It's cost us £500 more to rebook at such short notice (16 days). Not eligible for compensation. Really wish I'd booked with a reliable and reputable airline in the first place. | 1 |
EasyJet | Cancelled our flights with one email that went into my junk inbox. This meant I had to accept a last minute five-hour layover on the flight out and stay a day longer on the way back. I got no refund on flights or compensation for an extra day of time off from work. On top of this our bags were lost. I have had no correspondence about refunding essentials we bought while they were lost even though it's on their website that they refund this. We've also not got full expenses back for the extra day of food, drink and travel we're entitled to. No way to check in on claims online, unprepared staff who can't solve issues via phone and very little correspondence with noreply email addresses. Really bad customer service. | 1 |
Ryanair | Cancelled our flights, and when I called their "HelpLine" to ask for a reason was told "it is not our policy to issue a reason". Thanks for messing up our holiday. They do not give a damn about their customers, just taking their money. Not that you'll care Ryanair, but how does it feel to be the tackiest airline in the world? Remember you might take people's money, but you'll never be able to buy class. | 1 |
Grupo AirFrance-KLM | Cancelled our flights, booked us on another flight we can't take without speaking to us (presumably a dodge to avoid paying compensation) and haven't responded in the FOUR HOURS we've been on the phone. Absolute shambles of a company | 1 |
Wizz Air | Cancelled our flights, no other flights available, but refused to refund the discount club fee. Daylight robbery. Have absolutely no use for the discount club if you cancel our flights! Scammers. | 1 |
EasyJet | Cancelled our flights, not their fault I know but over 2 months later and no refund. When I called they said there must be a problem with my bank. Still waiting, very poor service, I know the pandemic is causing difficulties but it is not an excuse for poor service. | 1 |
Vueling | Cancelled our flights. Moved them to more than 24 hours later. Offered refund. Never sent refund. Not responding to anything. This is the world's worst airline. Horrible. Never again! | 1 |
Lufthansa | Cancelled our flights. Told us automatic refund would take 2 weeks. Four weeks later we have no refund, no response to their feedback form, no response to the refund claim form, no response from their customer relations team email. On the phone we were told they have no complaints team and managers "don't take calls." Shouldn't be allowed to operate. | 1 |
EasyJet | Cancelled our flights…..twice! In two days. First time wasn't their fault, second time was. No priority given to people who've been waiting since Sunday morning for their flights. Now apparently we're flying Tuesday evening. Well I hope so!!!! I've two small kids at home who are disappointed and upset (as I am!). I've also lost two days pay so far. Our delay is now longer than our trip. Unbelievable.Same old tale of getting the news via a text, no phone number to call and no online help given (system seemingly overwhelmed with other people desperate to get home). All flights are sold out to Manchester so we can't even end this misery by booking another airline. Never again!!!!!!!! | 1 |
EasyJet | Cancelled our oct 23 flights to ibiza ….so chose inconvient alternative flights to find they had automatically selected flights with connection !!! WHICH IS NOT SUITABLE …. so rang easyjet and was told it would be over £200 to alter the flights !! And cannot get refund now or credit due to their booking policy !!!! WILL NEVER FLY EASYJET AGAIN ! Booked ryanair instead !! Lost original purchase price £170 | 1 |
Vueling | Cancelled our outbound flight at last minute with no same-day alternative, expected us to just go two days later on Monday 24 June (when already at the airport and had hotel booked from Saturday 22 June). Had to find a British Airways flight (who was the original airline that transferred to Vueling) to go the same day, which was over FOUR HOURS later and from a different airport, all so we could arrive on the day we booked the holiday to start! Return flight was delayed by almost 2 hours. No sense of urgency. No free water on board the flight like you'd get with BA. You had to pay for it. Won't fly Vueling again. | 1 |
Vueling | Cancelled our outbound flight twice. Offers only refund of cancelled outbound flight, not return flight (same booking number). No costumer service whatsoever. No mail address. No access via phone or chat bots (only self service dead ends). No access via app or web. Absolutely useless. See you in court. | 1 |
EasyJet | Cancelled our return flight from Fuerteventura on 29/07/23 to Bristol. No support & told to go online & get info/change flights. Had no option to remain another week,source accommodation late at night after getting transfers back to the resort. All payable by me & am overcharge at the airport car parking ( not their fault). Basically not far off £1k out of pocket for something not of our doing. Absolutely shocking & disgusting being left at the airport with no help. Many years of flights with EJ & no issues. Now this major financial burden. Claim submitted to customer service & by Resolver too. I now have to wait for a response. Not happy at all with EJ & our days are numbered with them,we'll go elsewhere for our ✈ï¸. | 1 |
EasyJet | Cancelled our two bookings. We a party of 7 but booked ticked for one party member separately,at huge extra cost to be on the same flight as us, as person was not sure at the time if they could make it. We tried to add member to our booking but was advised to do a separate booking. Great. Done. And then easyjet went and cancelled the flight. Now we can't all get on the same flight and the one party member is elderly and frail. Hours on the phone to no avail, and is costing us more now to do changes and shorten our holiday. Unhelpful, unsympathetic, not cheap, and I would advise not using this disreputable company. | 1 |
Wizz Air | Cancelled our whole flight route (to Slovenia) - which I found out via the news - and still haven't heard ANYTHING about our flights being cancelled through Wizz Air. Friend who booked through them via LastMinute.com already had their refund. | 1 |
EasyJet | Cancelled out flight while we were on the way to the airport. Left us stranded in Greece. It's impossible to contact easyJet to find out what to do. A complete disgrace. | 1 |
Turkish Airlines | Cancelled refundable flight 1 month agoRequested refund, sent feedback on their siteWrote multiple messages to their emails, facebook - emails can't be delivered as recepient's box is full, in facebook answers somebody like robotCalled on their phones in the UK, all phones are payable and very expensive - lost a lot of money waiting on the line and the man who answered couldn't hear meI have no ideas how to return my 1200 GBP. | 1 |
EasyJet | Cancelled return flight home from Faro to Liverpool. Return flight offered was Bristol. Have contacted customer service to try and get a return flight to Liverpool or Manchester explaining our son is disabled and was told 5 seats left on Manchester flight which we must book first before checking if any scope to move seats to be seated together. I explained this was not an option as we have a 6year old and a 9 year old who cannot be sat alone on a flight therefore they were then able to tell us they would have been sat apart. We've had no option but to take the Bristol flight and have just spoken direct to the taxi company who have advised us we haven't been referred to them for a transfer back to Liverpool. Communication is poor and sadly not inclusive or accommodating for families with or people with disabilities. No reason given for flight cancellation either?? | 1 |
Vueling | Cancelled return flight while at airport. Reassured they will cover reasonable expenses and flight home with other airline as they could only offer a flight 3 days later. Ignoring all emails regarding refunds and covering expenses. Chatbot directs to telephone line which then cuts out. Absolutely terrible customer service. | 1 |
Grupo IAG | Cancelled return flight with less than 6 hours notice, couldn't book us on another one until the next day. Have been trying all day to fill in their compensation claim form online but am constantly getting error messages. Live chat colleagues are unable to fix the problem. Horrendous service for something that is supposedly a 'premium' brand. | 1 |
Grupo IAG | Cancelled seat reservations (formal complaint with zero response)Cancelled flight with 3 days notice.Alternative they offered was 2 days later.Complex burdensome claims process.NO REASON GIVEN as to why flight cancelled.Arrogant, entitled and expensive - will never fly with them again. | 1 |
Grupo AirFrance-KLM | Cancelled the flight I was supposed to go on without letting their customers know is not a very smart nor sincere thing to do. I luckily found out because I phoned customer support regarding my missing travel itinerary, just to find out the whole flight including connections had been cancelled.I haven't even received my refund yet. I will definitely never book with KLM ever again. | 1 |
EasyJet | Cancelled the flight after 2 1/2 hour delay because they could not get any water bottles onto the plane, there was no one available in the airport to help us. This was at Manchester Airport absolutely terrible service nobody to speak to whatsoever looks like we are not alone I have had to book a replacement flight with British Airways which cost me £1000 no chance I will get this back from easyJet, I will not use this company ever again. You get what you pay for pay peanuts get monkeys. | 1 |
Grupo IAG | Cancelled the flight after been boarded. Sitting for six hours without food, aircon, no light, no information.Afterwards no help whatsoever to get a rebooking.BA0254 Bridgetown to Heathrow | 1 |
Lufthansa | Cancelled the flight back in 3/21 and today is 8/24 - still has not refunded the fund..horrible horrible business..It was an amazing airlines but this is very unethical business practice. | 1 |
Lufthansa | Cancelled the flight just 2 hours before departure, not even a reason given, just "we apologize for the inconvenience".There is no way to contact customer services. We lost the money for the hotel and got our entire trip totally destroyed.They are big company so probably they will get away with it. How sad. | 1 |
EasyJet | Cancelled the flight one hour before take off when people were already at the airport in front of the gate, had one person to guide the 20 people who had now no way of travel and refuses to compensate alternate travel made. | 1 |
Ryanair | Cancelled two flights on us. The first flight there was no communication from them I found out when I went online to check in.Second flight was cancelled less than 48 hours notice and no other flights available for 2 days after and phone lines were shut so couldnt talk to anyone. We had to book with Jet2. Trying to claim compensation on the Ryanair website and it just keeps coming up with an 'invalid' message. Terrible customer service. | 1 |
Vueling | Cancelled two of my bookings and refused to give me a refund, both during covid and even though it was their fault!!! I had no notice of cancellation and no offer of an alternative flight and not even offered credit refund!! They did not even give me an explanation of the cancellation other than they cannot refund me because they are complying with the companies policies!!! Bad policy!!!! Emails then return saying case has been closed!!! Daylight robbery!!!! | 1 |
Grupo IAG | Cancelled two of my flights without even notifying me. They cancelled our departing flight which was meant to be at 2.30pm less than 24 hours before, and I only found this out when I went to look into my booking to change my seat - they didn't even notify me about this (although on their website and in their policy it says they would straight away) so I would have had no idea, and they just placed me on to another flight without my permission a whole day later into a whole another country. I had paid for a hotel + flight package and event tickets for £1200, plus a train ticket to Gatwick which was my original flight, them putting me a whole day later meant I would miss out on some of my package and an event I was meant to attend. I had to reschedule my flight to an 8am flight, and this effects some of my plans. Have been trying to check in to this new flight and getting error messages, and tried to call them and they are unable to help and said to try check in at the help desk, they also said to try another number but I tried calling it and it keeps saying user busy...terrible customer service and I do not trust them with this third flight. Thanks for all the stress | 1 |
Lufthansa | Cancelles my flight without notification, just to find out at the airport that my flight was no longer valid and had to rebook it , and later that day got another one hour delay for the second trip, they give you 10-15 euros like that will make it better, they basically 💩 on your face and then they throw some pitty coins to make it betterDon't use this company unless you're a masochist. | 1 |
EasyJet | Cancelling a flight at the very last minute, zero assistance for any other arrangements- having looked into this further it is a regular occurrence- no thought for passengers only profit! | 1 |
EasyJet | Cancelling a flight booked in error.I have been waiting 1 hour 21 minutes for a CSA to contact me. | 1 |
EasyJet | Cancelling due to illness, don't expect a refund of the flight itself but not even entitled to a refund on the ridiculously priced luggage!!Customer service (via chat) is quick but extremely rude! | 1 |
EasyJet | Cancelling flights all the time.. nighmare airline | 1 |
Lufthansa | Cancelling flights is one thing, denying compensation on very dubious grounds is another. Also, arguably, the worst call centre agents I've ever dealt with - rude, unhelpful and lacking any customer service skills | 1 |
EasyJet | Cancelling lots of my flights after only purchasing 4 weeks previous. No alternative as the whole of October has been shelved and flights to other destinations now very expensive.There is no point booking well in advance to get cheaper flights to have it cancelled.Easyjet are now unreliable. Never thought I would hear myself say I'm going to book with Ryanair next time but that's what I'll be doing | 1 |
Ryanair | Cancelling my flight with less than 24 hours notice caused me to loss £500 in 'late hotel cancellations fees'. I got my money back for the flight, but still ended up £500 out of pocket us there wasn't any alternative flights.They're complaint process took about 6 months, because they either never replied, hung up, or their own computer system didn't recognise their own reference codes that they gave. I wouldn't book with these cowboys again, if you paid me | 1 |
EasyJet | Cancelling one leg of a flight so easyJet can keep the money for the 2nd leg or risk charge of costs/fees to cancel is immoral and a disgraceful scam by an airline operator. Why is this not illegal? Then try to adjust the easyJet car hire after finding an alternative flight (no viable flight alternative by easyJet btw) and you get hit with last minute Car rental prices as they need to rebook. A kick in the teeth when you're down. No flexibility at all. Shocking and unethical. Shame on you easyJet !! | 1 |
EasyJet | Cancels flight with 12 hours notice - no offer of help - had to book Ryanair to get home, never using EJ again - awful | 1 |
Iberia | Cancels flights and after numerous contacts no voucher, no money back. Bad customer service. I lost more then 1.000€. Thank you Iberia. | 1 |
Grupo AirFrance-KLM | Cancun to Copenhagen via Paris. I'm not the type of writing reviews, but this was so bad an experience that it has to be shared here. We booked flights half a year before and called twice to confirm that it did not cost more to pay for extra baggage if we paid at the airport rather than online. But guess what we paid more. Even though their flight was old, the seats were falling apart and the screens worked miserably. On the day of travel we received an sms that our flight from Cancun was delayed for one hour and that they had hired us on a later flight from Paris to Kastrup. This took 5 hours after we would fly. We drove out early in Cancun airport and asked if there was anything to do, because we still thought we could reach our plane in Paris. It was not there and we should talk to Air France when we arrived in Paris. Here we are and they will not do anything because they have sold our seats to others. So now we sit here in Paris and think we took all our precautions. We called early from Cancun to Air France, we left early at the airport and talked with them and we ran from gate to street in Paris to reach our real plane and then they sold our seats to others. The conclusion is that it's the first and last time we ever travel with them and I would not recommend them to anyone.DK: Jeg er ikke typen der skriver anmeldelser, men dette var så dårlig en oplevelse at det må deles her. Vi bookede flybilletter et halvt år forinden og ringede to gange for at bekræfte at det ikke kostede mere at betale for ekstra baggage hvis vi betalte i lufthavnen frem for på nettet. Men gæt hvad vi betalte mere. Nok om det deres fly var gammelt, sæderne var ved at falde fra hinanden og skærmene fungerede elendigt. På rejse dagen fik vi en sms om at vores fly fra Cancun var forsinket en time og at de derfor havde sat os på et senere fly fra Paris til Kastrup. Dette bar hele 5 timer efter at vi ellers skulle flyve. Vi kørte tidligt ud i Cancun lufthavn og spurgte om der var noget at gøre, for vi mente stadig vi kunne nå vores fly i Paris. Det var der ikke og vi skulle snakke med Air France når vi kom til Paris. Her er vi så og de vil ikke gøre noget for de har solgt vores sæder ril andre. Så nu sidder vi her i Paris og tænker at vi taget alle vores forholdsregler. Vi ringede tidligt fra Cancun til Air France, vi tog tidligt ud i lufthavnen og snakkede med dem og vi løb fra gate til gate i Paris for at nå vores rigtig fly og så har de solgt vores pladser til andre. Konklusionen er at det er første og sidste gang vi nogensinde rejser med dem og jeg vil ikke anbefale dem til nogen som helst!!!!!!!!!!!! | 1 |
Grupo AirFrance-KLM | Cancun to Sofia via Mexico City / Amsterdam. I want to say one big thank you to KLM! I was trying to go back from Mexico to Europe for about two weeks, after my initial flight with another airline got canceled without even been told. KLM were extremely helpful, my flights were keep getting canceled due to the situation at the moment. But they were very nice and doing their best to put me on a flight back home as soon as possible. Yes, it was very difficult to reach them atm, but at the end I succeed. The journey itself was long and exhausting, but they took measures on their flights and cabin crew was very attentive and nice. They were also keeping me Uup to date with emails of whats going on with my flights, which at the moment was so so important. Aircraft were nice, clean and comfortable. I will definitely fly with you guys, again! | 9 |
Jet2.com | Cannnot complain about anything- check in -cabin crew - Glasgow Airport staff- all great. | 5 |
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