Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Denied boarding made it very difficult to claim compensation and have still not responded to my claim.All online chat bots etc don't work as they should. | 1 |
Ryanair | Denied boarding the plane to my home country from Memmingen. Checked their TC about travel documents before booking flights. 212 states the document that can used to travel to the UK alongside proof of residency, in this case pre settled was used from the UK giverment website.Boarding staff refused access to fly, even though using a eea identity card and proof of residency as stated in their own TCs.Complained claimed we never used correct travel documents but their own TCs state the documents used are valid for travel. | 1 |
Wizz Air | Denied boarding upon arrival. Flight was delayed 3 times. We had to go from Tbilisi to Kutaisi for the flight. No information about the denial from Wizz Air, we were informed about it from airport staff showing us the list of denied passengers (40 people!). We had to take a taxi to Tbilisi to get on the next flight. Nothing ever received from Wizz Air side and they don't reply to emails and calls. | 1 |
Ryanair | Denied boarding with confirmed ticket due to overbooked flight! Had to wait 3 hours at the airport to find out. Absolutely horrible. | 1 |
Wizz Air | Denied boarding with two young children, requesting a supporting letter with the passport, although not explaining what exactly they want, simply walking away, suggesting they are short of staff. I have missed my flight, returned home, yet still don't know what letter was I requested, nor knows the Embassy of the country I was traveling to. Simply unacceptable. | 1 |
EasyJet | Denied bording w 1.5 hours to spare. Thieving scum. | 1 |
Iberia | Denied me boardingDid not give boarding pass because they oversold the flightRude. Racist. Antagonistic. Dim-witted staff. Truly horrible people, and a horrible company | 1 |
Ryanair | Denied me from boarding although I had a valid visa, best regards to Zeliha Polat | 1 |
Ryanair | Denied onboarding when I was on the gate and 1 feet behind the person next to me. They closed the gate when I was on the gate and one lady asked me to handover the boarding pass for scan.13 passengers behind me got denied for onboarding who were 30 seconds after the final call. They were just waiting for the wrong line to end and were sitting next to the gate.After whole this ruined trip and worst experience when you go to customer service center, they are very helpful and only tell you when is the next flight you can book again.No refund no one to hear you.They are scammers. | 1 |
Lufthansa | Denies compensation Bought a trip to Canada through Lufthansa, which owns several European airlines such as swiss Air and others. The outward journey would be flown with swiss Air and the return journey with Lufthansa. The outbound trip was canceled just as we were waiting to board and start the flight and they offered a replacement trip that would take off 6 hours later to New York which required an ESTA visa to the USA and with an 11 hour wait at JFK airport and they didn't want to cover costs neither for the ESTA visa nor hotel accommodation, which I refused as I have children with me on the trip. Then another trip was offered that was similar to our original trip but 4 days later so we had to return home that day and travel back 4 days later. And when I claimed compensation for the canceled flight as well as the transport costs incurred on the day the flight was cancelled, Lufthansa denied the question and referred to the subsidiary swiss Air, which in turn denied the compensation (circumvents the EU directive on compensation for canceled flights) with reference to a technical problem on board the flight which they could not influence and it was canceled for the safety of the passengers. Regarding the transport costs, they say that they want to reimburse me, but still do not pay them back to the same payment method that I paid for the trip with, which is a (show card) and requires a Swedish bank account number with exactly 10 digits! And my Swedish account numbers contain 11 digits, which they won't accept, strangely enough, and which indicates that they don't want to pay back and, as I mentioned, circumvent the EU directive for reimbursements. Unacceptable and appalling behavior by Lufthansa and its subsidiaries how they treat travelers!!! A bunch of jokers when it comes to responsibility towards travelers. Think about that before you buy a trip with these companies. The Lufthansa group owns several airlines and has the same customer service for all these companies, which will deny you as a traveler your rights when you get into trouble!! The experience took place: June 22, 2024 | 1 |
Grupo AirFrance-KLM | Denpasar to Amsterdam via Singapore with KLM. Not overly enthusiastic. Aircraft was tidy. Legroom was good. Good information from flight deck. Meal service far below average. In both flights no meal option was presented, you get what is on offer. In my opinion not sufficient for a long-haul flight while other airlines standard is to present a menu with meal options. Staff seemed a bit rushed and didn't really spend a lot of attention to its customers. Inflight entertainment is so-so. Movie options just about OK, but more options would be preferable. On the AMS-SIN flight there was an electronic malfunction while at the gate. Took an hour to be fixed while aircon was off. Will choose Singapore Airlines again next time. | 6 |
Grupo AirFrance-KLM | Denpasar to London via Singapore. An old school cabin with very dated food. The Staff though on all four of our KLM flights were exceptional and an asset to the airline. They made it a great experience. We had damaged luggage on return but don't know which leg it was from. Air France have got the quirks but they've got nothing on KLM when it comes to looking after people. | 8 |
Turkish Airlines | Denpasar to Vilnius via Istanbul. Ruined my holiday! So i booked my holiday from Vilnius to Bali. I purchased ticket to come back December 9th. I got an email from them, that they will not have flights mid of December and they offered me to fly back home 6 days earlier from my initial date or stay 15 days more from my initial day. They shorten my holiday for 6 days, is that normal? I have planned so many things and i had to cancel, and i also purchase health insurance for all those days, and im not gonna get my money back. Anyways, i will never fly with this terrible airline! I do understand they have a right to change the date, but shorten my long planed holidays for 6 days is insane. | 1 |
Lufthansa | Denver to Frankfurt. The worst business class flight I have taken. The service was slow and unconcerned. I asked for a second bottle of water and was told they have no more available. I was handed a plastic cup to fill and was told I could use to water pitcher. My food was terribly over cooked. | 3 |
Lufthansa | Denver to Istanbul via Frankfurt. We flew Lufthansa for the majority of our connecting flights to and from Istanbul. We were very disappointed in the level of service for many reasons. First and foremost, we discovered (and were never notified of) the fact that our layover times had been changed so significantly that we found ourselves on the return trip sprinting for our gate each time. Secondly, the quality of the airplanes left a lot to be desired: they were creaky, cramped, the seats had minimal cushioning, and they lacked proper ventilation. The plane on the international leg of return trip was so unbearably hot, we couldn't sleep or get comfortable at all. Thirdly, the quality of the food was horrible - you were given only one option vegetarian pasta for dinner and a dry, horrible tasting vegetarian sandwich for the other. I cannot understand how this airline is rated as 4 stars! This airline does not bill itself as budget, but the service is worse than what other budget airlines offer. I will do everything possible to not fly Lufthansa ever again. | 3 |
Norwegian | Denver to London Gatwick. Stranded at 1am after an 8.40pm flight got cancelled. The staff delayed and delayed us with little information or compensation other than a meal ticket. When they finally cancelled on us, 700+ people had to find somewhere to sleep at 1am and they didn't fly us until the next evening. The staff were rude and unhelpful. Their contact center is useless, forget ever getting any compensation, and no tickets under any circumstances are refundable because this business doesn't support it's customers. Do not fly with them, no matter how good their prices are, once you finally board (and they're often late) the experience is less than satisfactory, TV screen didn't work, uncomfortable seats, terrible food, grumpy staff. | 2 |
Lufthansa | Denver to Munich. Horrible service, huge delays, incorrect titles on checkin and boarding displays. Lost my luggage upon arrival in Dusseldorf. The lady on the baggage tracing counter took 30 minutes to process 3 customers. had absolutely no regard for people standing in line, kept on working without acknowledging the people waiting. | 1 |
Lufthansa | Denver to Tel Aviv via Frankfurt, The worst part was the food, but the meals were inedible. The seats were very uncomfortable, new slimline designs which mean less cushion and thin armrests. The airline only allows one checked bag from the US, even on international flights if flying in economy - the economy plus averages about $300 more, so certainly not affordable for most travelers, but if you can afford it, it's 100% worth it for the bigger seats, screens, and extra checked bag. The wifi never worked for me on board my flights. The only positives were the flight attendants were really nice and they did have free alcohol (as all international flights should) so that helped me get through an otherwise awful experience. | 1 |
EasyJet | Denver was so kind and professional. Even though he didn't find any way to get me a refund (not his fault, but the company's policy), he was still super available and helpful, which is really rare nowadays. Thanks Denver | 5 |
Iberia | Denying me my right to legal compensation for a flight I was denied boarding to because it was overbooked by them. Customer Service is only for sales and is extremely rude. I plan on taking legal action as I feel the company is acting illegally. | 1 |
Grupo IAG | Depart: delayed by more than an hour, no explanation. In flight: 90 minute flight, paid for extra leg room, not worth it, last off the plane. Shuttle from end of airport to terminal to get bags. Deplaning: They neglected to inform any of us (who waited for an hour) that they had to leave 40+ bags in Southampton, due to overweight on the plane. I was the first bag to be checked in at Southampton and have not yet received my luggage! It's been 3 days, and all I get on the tracer app is, still looking. | 3 |
Jet2.com | Departed early , arrived early on both sectors.Clear information from the Captain and friendly and efficient cabin crew.Times were good and price fair. | 5 |
Jet2.com | Departed in time, landed early and looked after by friendly but very professional crew. | 5 |
Jet2.com | Departed on time / no fuss at check in | 4 |
Jet2.com | Departed on time and arrived before the scheduled arrival time on both inbound and outbound flights.Jet2 never fails to impress. | 5 |
Jet2.com | Departed on time, comfortable flight, friendly staff, enjoyable food and drinks. | 5 |
Jet2.com | Departed on time, landed 20 mins early. Flight attendants very friendly.Would have liked a little more flight information but not important really. | 5 |
Wizz Air | Departed one hour later but it was not the airline’s fault, they completed the boarding in time. Cabin crew friendly, catering pay per product. Delay was 50 minutes at arrival. I still think Wizz does a good job for the price you are paying. They fly you from A to B in a simple way, no gadgets, no fancy things. | 10 |
EasyJet | Departing from Amsterdam was unpleasant. The plane was delayed. First, all the passengers were sent down the stairs to the holding area H2, then told to go back up to H pier corridor as there might be a gate change. Hardly any seating in H pier so I had to stand for ages. There wasn’t a gate change so we all went down the stairs again. This meant that I had to put my official EasyJet size cabin baggage into the frame twice. Each time it fitted of course but I had difficulty getting it out again each time. I arrived safely at Luton Airport more than an hour late. The return journey was punctual but at the departure gate I had the same problem with my cabin baggage, the ground steward came across as rather aggressive. There was a long wait on the stairs before boarding. This airline flies me to Luton near to where I need to be. | 6 |
Jet2.com | Departing was fine and the customer service was wonderful.However on our return flight there was a 3 hour delay and we were kept waiting on the plane for 1 hour before take off.This was a night flight and instead of arriving home at 11.30 pm, we arrived at 2.30 am and had to catch a taxi because it was too late for anyone to pick us up.The following day was disrupted and we had to cancel our trip to London becuse of the late arrival and tiredness.Very disappointing and it was our first experience with Jet2 airlines. | 2 |
Jet2.com | Departure Alicante airport, great flight to Edinburgh. Return journey from Edinburgh to Alicante a disaster.I am disabled I have assistance, 6:15am flight at airport 4am. Disabled left waiting till everyone else boarded,freezing cold outside everyone was frozen. I was second last to board and people were having to leave their seats to let disabled people into their seats, not much room left in overhead lockers I was told I had to look after my duty free. Two ladies next to me had handbags under seats and their duty free had to go at their feet I also had to do this, accident waiting to happen disabled person trying to climb over this to get to a toilet during the flight and falling on top of bottles! The ladies beside me removed their duty free to let me out, other people may not have been so helpful? Arrived early at Alicante, I was taken to baggage reclaim even although I kept saying I have no luggage, I was ignored, everyone except myself and another man left sitting. The Birmingham flight came in & the porters started taking them, I asked a Jet2 lady who was dealing with buses for the Birmingham flight to help me, she said a Porter will take you & I had to wait my turn. Eventually a Porter took me and left me a distance from arrivals, I was just sitting there, till a young girl from a desk came over & I pointed to arrivals a distance from me, she wheeled me to my husband who said he saw the flight come in and thought something had happened to me as it had been an hour. I know that some of the issues are to do with the airline, but porters for me were the major problem leaving me sitting in a wheelchair, but the Jet2 lady dealing with the Birmingham passengers onto buses did not want to know when I asked for help!Why are disabled people left last to go on flights? I was told that disabled people have to go to a window seat in case there is an accident, they are not blocking other people from getting out of their seats, which is a fair point, but what happened to me on my Edinburgh to Alicante flight should never had happened, are we being discriminated because we are disabled? This has never happened to me before and as I live in Spain I fly home to see my family quite often. I am hoping it was a one off situation and I will be ok on my next flight.Mrs Joyce H Murray | 1 |
Grupo IAG | Departure LGW north so Aspire lounge. Bag from fine, lounge basic, on time departure. Cabin crew welcoming but only given menu, water and amenity pack. Looks like some of White Company bedding options removed. Lunch was fine and good pre meal drinks service. Not complete return to old days but getting there. Flight generally good. Early touch down. Club world luggage off last which meant a wait of 75 minutes for luggage! | 7 |
Wizz Air | Departure airport: Faro Airport, FAO Scheduled departure time: 18/08/2023 9:15 PM Actual departure time: 19/08/2023 00:24 Arrival airport: London Gatwick Airport, LGW I took the above flight with Wizz Air after a three hour and 14 minutes delay and when I contacted them to raise a customer service query I was told, you can't claim or complain as we landed 2:33 minutes after the original arrival time! That gives you an idea of the customer service approach. As it turns out, they knew the day before the departure that the flight would be severely delayed but didn't bother to let the customers know until hours before checking in so you can't change flights. Customer service is not a priority and that became apparent by the enormous charges they apply on calls to customer services. Ryanair can learn some lessons in how to rinse customers! I gave them a 1 rating as zero is not available. | 1 |
Jet2.com | Departure and arrival on time, friendly and reliable staff | 5 |
Lufthansa | Departure date: Oct 24 2022TPA Tampa FL to Frankfurt, Flight number: 4275Oct 25 2022 Frankfurt to IST Istanbul, Flight number: 1304I travel internationally often but I never experienced such a disaster created by Lufthansa staff.When I checked in my suitcase in TPA airport, Lufthansa staff did not tag my suitcase and did not provide the receipt and rudely asked me to move on to attend to the other passengers. I only realized that I don't have a suitcase receipt at the gate, and it was too late to go back to the counter. I arrived in Istanbul and of course my suitcase did not arrive. I created a report in lost and found office and checked daily for updates. I had nothing to wear, I had all my work material in my suitcase and as a result all of my meetings got canceled. I lost a great business opportunity and was under tremendous stress.My friend went to TPA airport and tried to speak to Lufthansa staff and manager and again very rudely they did not even attempt to look for my suitcase.A week later I received a wrong suitcase in my hotel in Istanbul which I returned it to the airport.On my way back on Nov 7th I searched Frankfurt baggage area because Lufthansa staff reassured my friend that my suitcase is in Frankfurt. Of course, my suitcase was not there as they explained an untagged suitcase will never leave to cargo.Upon my arrival to TPA airport again I went to Lufthansa counter, and I requested to speak to the manager which they refused by giving an excuse…I filed a claim in lost and found as well as police department. Security camera shows very clearly that I checked in my bag and clearly shows no tag was attached to my suitcase.I had great deal of expensive clothing and shoes and expensive work samples in my suitcase but that's not all. I cannot express how devastated I was to lose business opportunity which was the whole purpose of my trip.I tried to file a claim in Lufthansa site but was not successful and I tried to get assistance by calling Lufthansa with no guidance.finally, airport police contacted Lufthansa lost and found and they recommended "the passenger" to call a storage in Texas and try to find the suitcase! so, now I have to do the Lufthansa job! out of desperation I did! no answer! this is really ridiculous!it's been more than a month I filed a complaint and did not receive any message from Lufthansa. | 1 |
Ryanair | Departure didn't happen until one hour later from planned departure time. No apologies literally from the crew or pilot. However the crew still had enough time to give out about slightly bigger back pack ðŸ˜Airplane was dirty and messy as always. I wish there was alternative airline in Europe.Regards,Not a happy camper. | 1 |
Jet2.com | Departure flight late coming in. After very slow boarding, sat a further 90 minutes on ground awaiting take off slot.Return journey 110 minute delay on take off. | 2 |
Turkish Airlines | Departure in Brussels was delayed, something which is not uncommon with Turkish Airlines and as a result we were going to miss our connecting flight. Luckily, the connecting flight was also delayed so we had approximately 30-45min from landing to reach the gate and still get our connecting flight. However, rather than helping us to reach the connection flight in time, Turkish Airlines delayed our de-boarding from the aircraft and when we could finally step out of the aircraft we were brought with a bus to the gate at the exact opposite of where our connecting flight was departing from. Requests for assistance were made and while all of this happened in Istanbul (home base of Turkish Airlines), nothing was done or even suggested to help with the result that we missed our connecting flight with 10 minutes. Following this the difficulties started to get a new flight for which we had to wait 24 hours, a hotel was luckily provided but by the time we arrived in the hotel it was 6am another 4 hours later. When requesting compensation as per the EC regulations, Turkish Airlines refuses to adhere to its obligations. | 2 |
Jet2.com | Departure late5hrs for return to BirmimghamDeviation to Irlande before arriving to birmimgham | 2 |
Jet2.com | Departure lounge was freezing and overcrowded, we were kept there for at least half an hour. We would have been better left in the airport. | 3 |
Jet2.com | Departure on time and friendly staff. | 4 |
Jet2.com | Departure on time and smooth flight. | 5 |
Jet2.com | Departure on time good service from cabin staff | 5 |
Ryanair | Departure time delays in both directions (Stansted to Perugia) plus additional waits on the plane awaiting take off. Flight attendants who couldn't make themselves understood (some latitude for the Italians) by speaking too quickly. Failure to deal with people taking the wrong seats so my family was split up. Failure to understand who was booked for special assistance Warm prosecco and no ice. | 2 |
EasyJet | Departure too late and arrival too late. Really not a pleasant experience. | 2 |
Grupo IAG | Departure was about 40 minutes late. The A350 we flew on was about eighteen months old. The seating spacing in economy class seems very tight and if the seat in front is fully tilted back, it is a real challenge to get out of the seat. The screen becomes so close to your face it becomes difficult to focus on the screen. Audio was so poor due to music drowning the conversation, I gave up trying to watch. The cabin crew seemed to really struggle with service, it felt very disorganised. Felt sorry for the cabin crew they seemed to be working hard and there seems to be a lot of up and down the aisles on this type of aircraft - felt unnatural. The overhead bins are very high and many passengers had difficulty accessing their belongings during the flight. I tried using the overhead attendant light to verify my wife's meal but no one responds - better to stop a flight attendant in the aisle. Nice aircraft for a two hour flight but no fun for close to eleven hours. I am going to explore other options before using BA again, the hassle to make contact with anybody before the flight puts you off before you even go to the airport. | 6 |
Jet2.com | Departure was late but some time was made up. would have been better with more info during the flight.Good landing in Leeds in difficult conditions-- Pilots got a round of applause. | 4 |
Jet2.com | Departures and arrivals on time, excellent cabin crew v happy. | 5 |
Jet2.com | Departures on time | 4 |
Jet2.com | Departures to and from Funchal on time and minimum fuss | 5 |
Jet2.com | Dependable as sunrise on well informed and capable on-site staff on both flights. | 4 |
Ryanair | Deplorable airline. Will never use them again. They're not cheap at all.For those who're utilising non EU passport, there's a confusing message about online check in. Basically even if you do check in online you still have to get to the airport 3 hours before and queue in an extremely long and chaotic queue (we flew from Stanstead) to get your passport validated by incompetent and rude staff. We have better airport services in the Far East which are meant to be classified as underdeveloped or developing country. Please pay "more" and take another airline and not this scrupulous budget airline | 1 |
Wizz Air | Deplorable. Absolutely would not recommend, we took a flight from Milan to Santorini. As our flight to reach Milan was slightly delayed we arrived at the check in counter for wizz slightly over an hour before the flight, staff at check-in counter said we had to pay 40€ to check in as their check-in was apparently supposed to be online and online check-in was ‘closed’. What kind of airline charges for something as basic checking in? Moreover before boarding they conducted arbitrary ‘checks’ on passengers baggages and was made to pay 30€/person under the pretext that our bags do not fit under the seat, worst part is the atrocious attitude of the staff. Disgusting service, will never fly this airline again. Altogether these additional charges cost as much or more than the flight itself. | 1 |
Jet2.com | Dept and arrival were both on time which is a rarely these days. | 5 |
Lufthansa | Der Airline eine 1,2 zu geben ist mit Sicherheit etwas zu platt und entspricht nicht den Tatsachen.Was ist gut an den Arbeitsabläufen bei Lufthansa.Eine sichere Airline in punkto Wartung und Sicherheits Control am Fluggerät.Gute Abhandlung im Eincheck Verfahren.Freundliche Mitarbeiter dem Kunden gegenüber.Eine pünktliche Airline.Was ist nun nicht so gut.Die Airline kommt im allgemeinen Auftritt eher bieder daher.Die Bordverpflegung also das gereichte Essen reicht beim Lunch sicherlich.Bei den Langstrecken ist das gereichte Frühstück unterirdisch.Kleiner Fruchtsalat und die Krönung ist das Muffin zum Frühstück und sonst nix.Liebe Lufthansa, lasst das Frühstück dann doch besser ganz weg und gebt nur einen Kaffee .Giving the airline a 1.2 is certainly a bit too simplistic and does not reflect the facts.What is good about Lufthansa's work processes.A safe airline in terms of maintenance and safety control on the aircraft.Good handling of the check-in process.Friendly staff towards the customer.A punctual airline.What is not so good?The airline's general appearance is rather plain.The in-flight catering, i.e. the food served at lunch, is certainly sufficient.On long-haul flights, the breakfast served is abysmal.A small fruit salad and the crowning glory is the muffin for breakfast and nothing else.Dear Lufthansa, it would be better to skip breakfast altogether and just give a coffee. | 3 |
Grupo AirFrance-KLM | Desaster.. As soon you choose air France, you can be sure your trip become a nightmare.. Everytime delayed doesn't matter which connection.. This time CDG to HAJ.. But slogan" punctuality is our priority " nothing but empty promises.. Air France is a well working marketing machine, but the service and contact to customers doesn't really matter.. Never again!!!First experience with Air france and it will be the last..Regardsyour solair paying customer | 1 |
Vueling | Descorteses y incompetentes. El avión malÃsimo, con los asientos muy apretados. Nunca más!Rudes and incompetents. The plain was very bad, with very tight sits. Never more! | 1 |
Ryanair | Deserve bankruptcy for how they treat customers | 1 |
Vueling | Deserve bankruptcy. Non existent customer service. I had a flight booked for the covid period which was cancelled. Complete refusal to issue a refund and that after I managed to get through to someone on the phones. I will never ever book a flight with this awful airline again.Reading the reems of reviews in various sites they have set out to rob everyone of their money whilst also making it extremely difficult to provide any kind of helpful information.The company deserve to go bankrupt- awful awful service. | 1 |
Pegasus Airlines | Deserve no stars - have been waiting for a simple cancelled flight refund for over 3 months. They cancelled the flight before any restrictions on travel had been implemented between UK and Turkey.Are literally holding onto everyone's money and refusing to pay back and refund. Shocking behaviour.Would never use again or recommend - worst customer services ever, providing misinformation and ignoring the facts of the refund claim.An appeal to all that read and have been affected, don't be lured back into travelling or booking any future flights with Pegasus airlines once some normality resumes. Collectively companies have to be held to account for poor customer services, fraud and serving their own self interest. If you haven't used the airline before then certainly reconsider - you need to take account that the airline will try to find loop holes and lie if you have any recourse to seek a flight refund. | 1 |
Ryanair | Deserves 0 stars. Appalling company. I booked five flights with Ryanair on the basis that their advertising suggests that they will waive any fees for flight changes on any new flights booked in July and August. Well its simply not true.. do not be fooled. If I had booked my flights on the 10th June then this would have been fine but because I booked them on the 9th of June then they will not stand by their own advertising which clearly states that all new flights booked in June and July can be changed at no fee. So Ryanair want to charge me a further £600 to simply change my flights after already spending over £900. In fact it works out cheaper to simply book new flights. I have spent most of the afternoon queuing on the phone to try and speak to someone about this which is near impossible. I did manage to get through on a live chat after waiting over two hours but this has been a total waste of time.The person on the other end had very poor English and literally told me they could do nothing. I feel sorry for Ryanair employees. I am having to literally throw away £900 and book myself new tickets somewhere else. I certainly won't be sorry to see the back of Ryanair, they deserve to go under for the despicable way they treat their clients. Do not book with them and do not be misled by their false advertising. I will be raising a complaint with ASA and trading standards and whoever else I can possibly raise a complaint with. It's outrageous that they are allowed to get away with this. AVOID | 1 |
Lufthansa | Deserves not even a single star...booked Lufthansa due to quality and service you are used to get. Nothing left!DIRTY plane (that during Covid times!) - not cleaned up - Neighbor seat still had trash and used bottled water in seat. Dark spot (hopefully was only coke) above my seat and sprinkled spot (like somebody shook a bottle of sparkling wine all over the interior) on the left seat block.Unfriendly staff - not able / willing to provide help or info on connecting flights to other passengers.no meal or drink selection - even stated as Refreshments will be served during booking - you get a small bottle of water, out of a plastic multipack worse than a discounter filling up their shelves.NO SERVICE, DIRTY / NO CLEANING - all of that for an expensive price - that is Lufthansa nowadays! Poor! | 1 |
Grupo IAG | Desperately bad service. Delays and cancelled flights. Complete absence of customer service support, even for Executive Club members. Stranded, again. Bad, bad, bad. | 1 |
EasyJet | Despicable company - no customer service no respect for their customers. They just cancel flights as and when they choose. The Ombudsman and Trading Standards needs to step in and fully inspect this company. People have had enough Easy (not) Jet - it's time to improve or GO! | 1 |
Ryanair | Despicable company!! Their system removed names from boarding pass then force me to pay to correct it!!! They also added another surname to one of the ther passengers. For this group booking, they have also scattered the passages across the plane (trying to force you to pre book seat!) Never again with this con artist like airline!!!! | 1 |
Vueling | Despicable company. Had me pay 60 euro's extra for hand lugage because the luggage had wheels (it did fit the maximum width/height/depth). Your better off paying a little more and fly with a decent airline. | 1 |
Wizz Air | Despicable service and pettiness from the crew.There was a drunk an disorderly passenger on flight W9 5445 on 19.02.25The cabin crew brought him a row away from me and the man continued harassing people in this new location.I took my stuff and sat in the first vacant place by the emergency exits.The cabin crew (Mrudulha and another one - a curly haired male who refused to provide his name or staff number) showed extreme pettiness by asking me to move elsewhere as these seats are charged extra.Just moments after they sat the disorderly man 60 cm away ruining my experience. | 1 |
Grupo AirFrance-KLM | Despicable thieves! Holding people's money in the most horrendous crisis of our generation, refusing to fly half-empty flights in order not to lose money, cancelling flights less than 48 hours in advance, not providing any assistance for other flights when cancelling, sending the same robotic answer over and over and over again, overworking their customer service staff and leaving them exposed to the wrath of the consumer, an absolutely toxic company. | 1 |
Ryanair | Despicable! I have never been treated, or talked to, in such an unprofessional manner ever.I made a formal complaint against staff, my wife also made a similar complaint. After months, I received a reply insisting that I was a liar...my wife never received any reply. It's very strange that a married couple can both make formal complaints against specific individuals of a cabin crew and for one complainant to be called a liar and the other to receive absolutely no feedback.You might say that you get what you pay for, but other operators such as EasyJet and Aer Lingus provide far superior customer service, along with more comfortable aircraft, for a similar price.I would rather pay 5 times the price for a different airline than use this rude, unprofessional company ever again. | 1 |
Air Europa | Despiste the huge delays I experienced with that airline (UX) twice in in one day (PMI-BCN-PMI) (more tha three hours) on 3 Junn2023, I have know changed my mind about UX. Afterngoing through severe difficulty with both Iberia and Vueling, both required proof of residence 24 h ahead of the flight which I took weekly, still only giving me y discount when I travel to the airport 24 h before and show them my documents I have become tired of this — and no online- boarding despite me travelling only with my backpack. Air Europe (UX) has phone booking fully fledged customer service and the equipment is comparable. The only thing is that I am a huge Airbus fan and UX only operates the B737-800 but nice ones. Maybe they will have Airbuses min the future.m In the hope that there are no more three-hour-delays, I'm currently more than satisfied how UX organised my flight on January 3, 2024 (ida y vuelta), but I guess the first flight in the morning at 7 am will be punctually landing in BCN. Friendly, helpful and do more in 15 minutes than Vueling has done for me in 2 years. So I strongly recommend Air Europa, as they have REAL customer service and are even cheaper than Vueling this time. So no question, which one of the two will be my future air shuttle from Palma to BCN and back. | 4 |
Wizz Air | Despite 2 months notice and a cancer diagnosis letter and surgery appointment the week before my mums flight, they have refused her request for a credit voucher to rebook the flight at a later date.Wizz are demanding a signed power of attorney letter to speak to me regarding my mums flight although it was booked on my account. Shocking service and unanswered emails. | 1 |
Jet2.com | Despite 3 hour delay from Manchester time passed quickly as pilot kept us fully informed and explained what was happening every 20 minutes . This was very helpful and reassuring .On return trip captain and copilot did an excellent job of landing in dense fog at the end of a long day for them as they had been delayed several hours going out . Well done to them | 5 |
Jet2.com | Despite 48hrs notice (and saying it was booked) were unable to deliver leaving an injured party on crutches to rush through the long airport run to get to the gate. They left us waiting for 2 hours before telling us they couldn't deliver and if we didn't rush through we would miss the flight. Terrible due care and attention to an injured person on crutches. | 1 |
Grupo IAG | Despite BA's promise to credit double tier points for a holiday booked on their website I have received no additional points and my four email communications (including to the Chief Executive) have remained unanswered. Do not be taken in by this marketing con - they just want you to book a holiday and then do not follow up on their promises. Some things just do not change at BA. | 1 |
Wizz Air | Despite EU Legislation we are now 3 months after we submitted our claim still waiting for Wizzair resolve the issue and pay our expenses. We are fully aware that overbooking is a normal practice also with other airlines. End of June we were denied boarding from Malmoe to Tirana due to overbooking. Absolutely no support was given by the Wizzair on-site staff. We were ourselves able to get new tickets from Kastrup the next morning and are still waiting for the claims to be solved. Watch out for Wizz Air unless you are really flexible | 1 |
Eurowings | Despite Eurowings getting a bad press since their takeover by Lufthansa this Canadair jet breakfast flight had more than enough service to permit me to skip lunch in Cologne later. | 8 |
Ryanair | Despite Ryanair being the ones to cancel our flights I have been made to contact and jump through hoops to get a refund. Initial email informing me of cancellation told me it would take 24 hours (It's now been well over a month and heard absolutely nothing. I genuinely have no idea how they get away with it | 1 |
Vueling | Despite Vueling's obvious responsibility for a flight delayed by more than 3 hours in August 2019, and the clarity of European law on passenger rights (EC Regulation 261/2004), Vueling employed every possible tactic to delay the payment of compensation. This speaks volumes about the airline's ethics. Without the support of RefundMyTicket, their maneuvers would likely have been enough to discourage most passengers from defending their rights. Almost 5 years later, the compensation payment was finally made. The legal costs were also borne by Vueling. This therefore cost them €500 per passenger instead of €250, but the company probably hopes to see only a fraction of passengers willing to wait 5 years. This likely fits into their business practices and economic models. Low costs = low ethics. | 1 |
Ryanair | Despite a 2.5-hour delay on flight FR8217 from Barcelona to London Stansted (28 Dec 2024), Ryanair failed to meet their legal obligations under EU Regulation 261/2004.1. No Food or Drink Provided: Passengers were entitled to food/drink vouchers for delays exceeding 2 hours. I received nothing, and all airport facilities were closed, leaving me without access to basic refreshments.2. Inadequate Communication: Ryanair staff gave inconsistent and unhelpful information, compounding the inconvenience.This lack of care is unacceptable. Ryanair ignored their responsibilities, leaving passengers stranded late at night with no support. I've filed a complaint and will escalate to regulators if necessary | 1 |
Grupo AirFrance-KLM | Despite a delay of nearly 50 minutes from Geneva, we arrived at the scheduled time in Amsterdam. On this first flight or on the second (Amsterdam-New York), the flight and ground staff were friendly and competent. The planes were clean, the choice of films varied and recent, the food was sufficient and good (for airplane food, eh). The space between the rows is a bit small but we travel economy class so it's not outrageous. However, we have never been able to connect to wifi. Malgré un retard de près de 50 mn au départ de Genève, nous sommes arrivés à l’heure prévue à Amsterdam. Que ce soit sur ce premier vol ou sur le second (Amsterdam- New York), le personnel de bord et au sol était aimable et compétent. Les avions étaient propres, le choix des films varié et récents, la nourriture était en suffisance et bonne (pour de la nourriture d’avion hein). L’espace entre les rangées est un peu petit mais nous voyageons en classe économique, ce n’est donc pas scandaleux. Nous n’avons par contre jamais réussi à nous connecter au wifi. | 9 |
Jet2.com | Despite a few minor delays each way.. jet2 are by far the best budget airline | 5 |
Ryanair | Despite a flight delay, the staff crew this morning were fabulous on the RK523( travelling from Lourdes to Standstead at around 10:50ish ). They were all so friendly and even gave my 12 year old brother a birthday announcement plus a free gift. It really made our day as this flight was last minute booked where our car to get home had broken down.Thanks Ryanair :) | 5 |
Jet2.com | Despite a flight delay, which evidentially was beyond the control of Jet2, I had a nice flight. The cabin crew was very helpful and polite, leg space was more than enough and in general, that all came at a very reasonable price.i would be checking their flights again as it's hard to find such value flights to travel to my home town (which turns out to be a popular tourist destination btw) | 5 |
Lufthansa | Despite a huge number of negative comments in here, there’s nothing I could reproach to Lufthansa staff, from the whole cabin crew to customer service at FRA airport, they accompanied us on 4 flights (in total) with empathy and highest degree of professionalism. Our return flight from Scotland was cancelled from FRA to Prg, but everything was so well organized at FRA airport despite covid shortages, everyone queuing was given snacks and a drink, then we were automatically given meal & hotel and taxi vouchers when waiting at a hotel for a new flight the next day. This month (October), I finally received a compensation of 250€ per person. (3 persons in total) with excuses for a cancelled flight. Since we traveled in Economy class, we bought awesome fresh ground coffee, a sandwich and Poke bowl, together for 20€. All the food and coffee was super fresh, very quality and tasty, just like the quality I prepare myself home. Definitely worth money. I think Lufthansa offers outstanding quality when it comes to meals. Ecology and sustainability in Lufthansa catering are a big highlight to me compared to other airlines. I was scared of flying this summer due to covid shortages all around Europe, but thanks to the Lufthansa excellent team it has been a truly pleasant experience. | 10 |
EasyJet | Despite a long wait holding, our advisor was | 4 |
EasyJet | Despite a long wait, Hamzh was super polite and helpful and provided me with a great solution. | 5 |
Lufthansa | Despite a smooth online booking procedure an ok check in procedure if you need any help - don't bother asking. There was nowhere to input API on the app. So I thought I'd try the online chat. Don't bother!!! Whether it's automated or you speak to someone they don't care. I asked when I should get to the airport as the first leg way by bus. The reply was 'before 18.15' (the time it was due to depart!)The seat I selected was changed without reason and I was given a much worse one. No explanation, just an email.While the front line staff are pleasant the company itself shows no regards for people and is institutionally rude. | 1 |
Lufthansa | Despite a very short delay the flight (I believe it was LH 068) to Munich from Dublin, got off within roughly 5 minutes of the scheduled time of departure. I was very pleased with the service and treatment received by the various flight attendants. They were professional, friendly, efficient and cheerful. The flight was overall pleasant and the food served was very good for airline food. I was a bit surprised to see so many people standing in the aisles when they should have been seated with their seat belts at least loosely fastened. Lufthansa has long been my favorite airline for a long list of very good reasons, just some of which I've already listed. As a dual national, originally from the US but now living in Israel, I fly El Al more than I would choose if I had much of a choice. I am not a frequent flier since I am a senior and a pensioner, but I try to make at least 1 or 2 trips outside my present home country per year. Munich airport does leave a bit desired for passengers I'm afraid since accessing the proper terminals and gates is via a train. Several signs inside the Munich terminal indicate terminal 1, but are in fact terminal 2. One should allow at least 2 hours between flights to get straight as to just where one must be in order to get to the proper terminal and gate on time for making connections for a continuing flight. I hope the signage at the airport in Munich is corrected soon. . | 9 |
Jet2.com | Despite a world wide "outage" the day before, Jet2 from Bergerac to LBA. Arrived 20/30 mins late, quick turnaround and we got back "on time". Staff always polite, cheerful and efficient. | 5 |
EasyJet | Despite accurately measuring my cabin bag before packing for the airport according to the websites measurements, I was still stopped and charged as staff said it was too large. This was then also put into the 'checked-in' luggage underneath the plane, which meant I had to wait at the baggage claim at the other end. I also flew out with this bag fine a few days before, so this is very inconsistent.On top of this, the staff at Belfast international totally unprofessional which made the experience even more off putting. Will consider other airlines to fly with in future. Avoid using this airline at all costs!!! | 1 |
EasyJet | Despite accurately measuring my cabin bag before packing for the airport according to the websites measurements, I was still stopped and charged as staff said it was too large. This was then also put into the 'checked-in' luggage underneath the plane, which meant I had to wait at the baggage claim at the other end. I also flew out with this bag fine a few days before, so this is very inconsistent.On top of this, the staff at London Stansted were very rude regarding this issue, which made the experience even more off putting. Will consider other airlines to fly with in future. | 1 |
Ryanair | Despite all horror stories - on 14/09 my flight was delayed - and on 29/09 i received my 250 EUR EU delay compensation (on 14.99 flight :) without any problems.In my opinion - Ryanair is the only budget choice for frequent flyers with huge network of EU connecting flights. More or less - you get what you pay for. If you need to commute frequently to various destinations and are able to travel without luggage - Ryanair definetly is first choice. Had around 90 flights in past 3 years and only encountered only few cancellations or delays. | 5 |
Grupo IAG | Despite all negative reviews I took BA to fly to Bahamas and it was a good trip, well landed and they waited for us as we were a little lateWishing we could get Free WiFi or at least cheaper. Thanks | 4 |
Ryanair | Despite all the hoohar about Ryan Air, I've travelled with them many, many times. You know exactly what you get and if you want more than basic you can pay for what you want. Certainly no complaints. Most flights are on time. The delays I've ever had have been due to weather or Leeds Bradford Airport. I would recommend Ryan Air to anyone on. Budget. Only criticism would be: please fly from Doncaster again! | 4 |
EasyJet | Despite all the negativity about holiday companies not getting refunds to customers I wanted to say thank you and that EasyJet has treated me and my refund extremely efficiently and I'll be flying with them again soon. I will also be letting my friends and family know about how well I've been treated by them. I got my refund within 10 days of the date I was due to fly. I treated the staff with respect and they treated me with courtesy and respect.thank you easyJet | 5 |
Ryanair | Despite all the pubilicty about their hidden charges they're always still the cheapest and most convenient from regional airports. Read and then stick to their rules, add on their well known card fees and if your taking a baggage train with you go elsewhere. I like their prices and am happy to trade that for the fact that I don't pay extra for someone else's excess baggage or marginally improved 'customer experience'. | 4 |
Grupo IAG | Despite all the terrible feedback ba couldn't care less to improve their service. No update on delays, im praying my 9:20 is only 3 hours delayed rather than cancelled alltogether. A piece of advice to anyone, save yourself the trouble and never fly ba. These guys couldn't operate a bus route let alone an airline | 1 |
Jet2.com | Despite an hour delay outgoing, everything went smoothly and we will continue to fly Jet2 | 5 |
Jet2.com | Despite an hour delay we were kept well informed. | 4 |
Jet2.com | Despite an unscheduled stop at Murcia because of storms at Alicante the flight was fine. We were kept informed of what was likely to happen and when and the delay was kept to a minimum | 4 |
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