Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Despite arriving 3 hours before departure at Luton, we had to wait for 90minutes to get checked in because there were not enough staff. Our return flight was cancelled less than 24 hours before departure. The alternative flight was then delayed by over 2 hours (we were only notified after we arrived at the airport). | 1 |
Pegasus Airlines | Despite been warned I took the chance and travelled with Pagasus only because I had to travel in emergency and no other flights were available. I have not seen any staff more rude than Pagasuss staff. Rudeness starts as soon as you hand over your luggage. It continues during flight. No food served. No drinks. Not even water. You have to buy your food. No entertainment. No screen. Even if you buy a drink, it will be served after good one or two hours , despite continuous reminders.The real horrors start when you land in Istanbul and they completely stop owning you. When ask for help they are useless and very very rude. Shouted at my wife and called her names in Turkish language.We missed our flight due to them and had to buy another one for 1500 pounds which was the next day.Othe passengers lost their luggage.Other passengers complained that their flight left 40 minutes earlier without them being informed. They missed their flight too.Every passenger had some issue.It was the worst day of my life.Never again!!!!! | 1 |
Wizz Air | Despite being a Wizzair Plus member and selecting a priority tier to ensure a convenient flight for myself and my family—paying extra for the service—my experience with Wizzair was terribleWizzair not only offers cheap airfare but also an equally poor experience for its customers.If you're okay with regular flight delays,standing for 2 hours during check-in,paying unnecessary fees due to tricky terms and conditions,sacrificing your comfort,receiving terrible service on board,dealing with rude flight attendants,and receiving damaged luggage after your flightthen to have your complaints and inquiries ignoredthen Wizzair is the perfect nightmare for you.I felt like being in jail during the flight, with the flight attendants treating you like a prisoner | 1 |
Grupo IAG | Despite being a gold member, the British Airways staff in Heathrow literally could not care in the slightest about the absolute turmoil and logistical damage or wider impact of their terrible service. All the staff members repeat the same mantra - “we are not obliged to provide even an update for the first 24 hours†as if that would make the situation better. There are no proactive updates, no empathy, no care but a lot of actual lies being told. You can tell that they have given up any care or thought for the passengers as actual individuals - they show this in every action and word they say. All of them are better suited to working away from other humans. | 2 |
Jet2.com | Despite being a little late. We got there and back on time | 5 |
Ryanair | Despite being a regular passenger, Ryanair refused to refund my money when my husband was recently diagnosed with serious heart failure and was therefore unable to fly.I sent them a hospital document which confirmed his illness and lengthy stay, but they adamantly refused to budge.Two years ago I had bought return tickets for my relatives to come here to the UK. My aunt became ill before the flight and her Italian doctor gave her a note. I showed this to Ryanair, and they gave me the full amount back instantly. However, this coincided with the time when another airline was on strike, and people were looking desperately elsewhere for seats. Thus Ryanair could re-sell my relatives' seats as it suited them. | 1 |
Grupo AirFrance-KLM | Despite being an A380 the cabin seemed old and outdated. No flat bed seats. Entertainment system slow and vhs quality. Mainly french movies which I like but they are not for everyone. Crew friendly and helpful. Food and wine was nothing special. Better on leg departing from Paris to Mexico. All in a all a pretty bad experience on a new plane in business with Air France. Ticker was cheap at USD 2k. | 6 |
Grupo AirFrance-KLM | Despite being an hour delayed on my flight from Manchester to Amsterdam due to bad weather conditions at Schiphol, the cabin crew were wonderfully polite in offering to answer any questions. One member of the cabin crew informed us that it would be a bumpy landing. This I think helped to ease everyone's nerves. Credit also to the pilot who managed to land smoothly and safely in despite the very strong winds at Schiphol. | 5 |
Lufthansa | Despite being an international airline the flights are delayed often, the staff is bored and rude, rather not speak english, does not check if passengers has too much cabin luggage so you might have to check in your cabin baggage. You only get a very small bottle of water and a miniature chocolate bar if you have a shorter flight. Choose them only for the prices. | 1 |
Jet2.com | Despite being delayed due to frost we were kept up to date regularly by the staff at the gate. | 5 |
Jet2.com | Despite being delayed, Jet2 kept us updated all the time. Plenty of staff available to guide us. | 5 |
Jet2.com | Despite being diverted to Manchester as LBA was fog bound,the luggage was waiting for us as we're the buses it was all handled extremely well. | 5 |
EasyJet | Despite being legally obligated to giving me a refund for my cancelled flight. They have taken away the option of recieving one. Avoid them like the plague | 1 |
Ryanair | Despite being made aware of a disabled 12 year old travelling in our party Ryanair still charged me £44 to get seats next to her father. I was seated with our 9 year old but our disabled 12 year old was not seated with me or her father and we were told children aged 12 are classed as adults and are not allocated seats, my daughters disability, which was declared at the time of purchase doesn't mean she gets a seat. I'm out of pocket once again! Horrendous company. 2023 and disabilities are still ignored! | 1 |
Ryanair | Despite being sceptical at first, I've flown from Palma de Mallorca to Karlsruhe and from Karlsruhe to Zagreb and had a pleasant experience. I would, however, not recommend this airline for longer flights since they don't offer you any food nor drinks, and if you're starving to death, you've got to tolerate overpriced products to satiate a vital need of yours. Not only that, but online check-in requires you to pay 20,00 EUR.The pilots were absolutely amazing, but the staff was a tad too notorious - simply cramming every last piece of luggage into any overhead locker they can find space in (and then leaving it up to the passengers to remember where they crammed it). Upon entry and exit, they were not so enthusiastic greeting and wishing goodbyes to the passengers - with one of them even keeping their mouth shut.Then again, it's a really cheap airline. I went in with low expectations (quoting myself, "I don't have a death wish" when my friend booked our flight with Ryanair) and was pleasantly surprised. | 3 |
EasyJet | Despite being told it was illegal, easyJet offered me a flight voucher today despite me asking for my money back, clearly, in my claim for the flight they cancelled. I have tried twice today over 2 hours to get through and had to give up. Appalling service and deliberately trying to con customers at a time they should be bending over backwards to look after them. They need customers or they'll go bust and ignoring the requests of refunds and not flight vouchers is guaranteed to cost them dearly. They are bound by law to pay back the money they took for a non flight and cannot fob people off with flight vouchers. I'll try ringing them again tomorrow and will then contact ATOL/ABTA to get them involved. The use of a pandemic to rip people off is about as low as it gets. | 1 |
EasyJet | Despite best efforts to abide by baggage size restrictions we have been ripped off again. They have reduced the cabin bag size so much that even the micro bag I had (which apparently would have been free if I purchased speedy boarding) attracted a £40 charge each.Absolute intentional rip off. Pay the extra and fly with someone else in future.Bad corporate strategy to make your customers hate you | 1 |
Grupo IAG | Despite boarding being the usual free for all at LHR with groups 1-3 being called to board all at once. Whilst those passengers who had agreed to check in a bag in at the gate, getting to board before anyone else! However, the service on board was impeccable. Superb crew, friendly, attentive, interacting with passengers and generally appearing to be enjoying their job. Like BA in the old days and at its best. Food choice and quality seems to have improved too (no beef cheeks thankfully) and even the Club kitchen appears to have returned. Old style Club seating, but is at least better, and feels less cramped, on the 787's. | 8 |
Vueling | Despite booking an Iberia flight, we were unfortunate enough to be placed on a Vueling flight from Rome to Manchester. We queued for over an hour to check in and were given no indication of problems which were to come. Immediately upon arrival at departure lounge we found out via social media that the flight was delayed two hours. We then found out departure would not be until 23.00 hours. We had been due to depart at 17.45. We were then told via social media that the plane was on its way. Then sent to a different gate and told that flight was now leaving at 21.45. Then told that crew were out of hours and a new crew had to be found. Then crew arrived and then no buses to aircraft. Finally boarded at 23.15 hours and that was the first time we saw anyone from the airline. A truly disastrous experience, and to top it all off, the leg room on their planes is the smallest we have encountered. We arrived in Manchester approximately 02.00 hours where we landed so far away from the terminal it took about half an hour to get to passport control. Needless to say we will never travel with this airline again. We also will not book an Iberia flight or British Airways flight as the majority of passengers on this flight thought they were travelling on a BA flight they had booked. | 1 |
Jet2.com | Despite check in being at zero dark hundred hours, the ground staff at Birmingham airport were cheery and helpful. The flights were on time, cabin crew efficient and the whole experience was so much better than that dreadfulAirline that rhymes with 'Brian Hair'. Oh but the Jess Glynne song thing is beginning to really grate. Time to drop that! | 5 |
Jet2.com | Despite checking in shortly after online check in opened we were not allocated seats together. Am fed up with airlines trying to get you to pay for seats on top of £8k already spent on the holiday. | 1 |
Vueling | Despite complaining many times by email, phone (often call terminated whilst they go to check something!) & on this website, I still have had no reply!! Absolutely appalling customer service & they don't deserve to have customers let alone operate in the UK!!!!! | 1 |
Jet2.com | Despite concerns about budget airline seats and service, my family and I were very pleased with our actual experience in October whilst flying to Split from Stansted | 5 |
Ryanair | Despite criticism from others I have always found Ryanair to be better than most other cut-price operators. The fares are good and the carry on bag weight is higher than most. | 5 |
Jet2.com | Despite difficult weather conditions at Madeira Airport which caused most airlines to divert or cancel Jet 2 got us back to Stansted. | 5 |
Jet2.com | Despite difficult weather conditions causing long delays, the check-in and flight were very professional and smiling throughout. The flight crew made the whole experience relaxing despite the long day for everyone. Another wonderful flight with Jet2. We did around 10-12 flights with Jet2 last year and there was never any issues, always a pleasure. Long may that continue. | 5 |
EasyJet | Despite flying from Edinburgh with a cabin bag that measures the requisite size, we were denied boarding the return flight at Birmingham unless £96 was paid. | 1 |
Ryanair | Despite flying with Ryanair multiple times and always using the same suitcase within the allowed dimensions for priority baggage, I was unfairly charged a baggage fee on my last flight. My suitcase was smaller than the official size limit, yet an employee arbitrarily decided it was not compliant. My husband, who had the exact same suitcase, initially passed the check but was later charged simply for helping me with translation. Ryanair's customer service failed to provide a clear explanation and only responded with generic messages, avoiding accountability. This experience makes it impossible to know whether luggage will be accepted or if passengers are at the mercy of random staff decisions. Unacceptable and deeply frustrating!" | 1 |
Grupo AirFrance-KLM | Despite having "fully refundable" stated on our tickets terms and condition KLM is proposing to reimburse only 10% of the ticket fare (ticket paid 1400 euros per person!!). Misleading to consumers. If KLM doesn't support us into getting our full refund within this week I will proceed with legal assistance through consumers protection authorities. Don't book with them! | 1 |
Vueling | Despite having booked my holiday in August with Loveholidays, I was astonished when I checked in with this airline 7 days before my flight to learn that I had to accept an alternative flight. This involved a 3 hour sojourn in Barcelona airport. Which meant that the 3 hour journey I had booked and paid for would now take 8.5 hours and which also meant that I would arrive in Lanzarote in the middle of the night.My hotel was closed. I honestly thought I would have to spend the night outdoors.I can understand a flight being cancelled , but this was 7 days before.No apology and no redress. Please don't book a holiday that involves a flight with Vueling. It's too dangerous. | 1 |
Jet2.com | Despite having paid a supplement for 22kg luggage in the hold, costing more than passangers with the inclusive free cabin luggage option, the hostess did not allow me to put my coat in the overhead locker but told me to put it on the floor! When I challenged this she told me to put the coat on! Has to be first on an airline.Whilst a warm professional welcome by staff is much appreciated, I do not like being called "darling" in every phrase which is appropriate in a business context.Both aspects & including the member of staff's total refusal to understand or find a solution compromised your service & image. | 1 |
Jet2.com | Despite heavy snow flight cancellations and delays the Leeds / Bradford airport and Jet 2 staff worked very hard to ensure passengers were sent safely on their way to their holiday destinations all the staff were very professional and understanding working under difficult and trying circumstances both our outbound and inbound flight experience was very good with no problemsA big thank you to Jet2 and to say flights for another trip in March are already booked | 5 |
Jet2.com | Despite heavy snowfall closing the Manchester airport runway on our outbound flight Jet2 did everything possible to make sure we were onboard, de-iced and ready to fly at the earliest opportunity.Top performance all round | 5 |
Jet2.com | Despite high winds on the way out from Leeds/ Bradford to Paris ( 22nd Dec ) and severe dense fog on the return flight ( 26th December) , we were able to land safely and not get diverted to another airport.Excellent experienced pilots !Thank you | 5 |
Jet2.com | Despite huge queues (and us arriving in good time) at passport control at Malaga, your team were great in helping ensure we didn't miss our flight. | 5 |
Jet2.com | Despite many emails and telephone calls this company has completely ignored my attempts to get a reply/explanation/ apology for my many problems with the holiday I experienced in Gran Canaria. THIS COMPANY JUST DO NOT CARE. I will never use them again. | 1 |
EasyJet | Despite many others experiences during this current pandemic after a quick email to their support line explaining lead passenger is a key worker, refund was processed the very next day and recieved 3 days later. Date of travel 2nd may, cancelled 7 days prior to departure, filled out refund form, got a bit antsy waiting so email written 8oth may, refund confirmed 9th may, refund recieved 12th may.Still think they shouldn't have been fobbing people off though hence 3 stars. | 3 |
Jet2.com | Despite me being a long term frequent traveller this was the first time my flight took off a minute early.Think mainly due to using Liverpool airport where all aspects of checking in and security were excellent despite expansion work taking place.Much better than Manchester or Birmingham. | 5 |
Ryanair | Despite my flight getting cancelled 2 months ago and I made a claim for a refund, which was confirmed and told it would be paid 5 to 7 working days, I then get an email saying that, due to large volumes and covid 19 it could take up to 6 months. I had flights booked with other airlines and have had refunds no problem. Ryanair are just using covid 19 as an excuse to hang on to money. I know they will be cheap in future but use them only if you are prepared to gamble. Shocking customer service which is just illegal. Hope he gets a suitable fine. I for one will never use Ryanair again. | 1 |
Grupo IAG | Despite my review mid October 2024, still not a single communication from British Airways! Clearly reviews mean nothing to them and reiterate their below appalling approach to customer care and satisfaction! Surely they have the ability to respond in nearly 3 months???? Seriously, unless I have no choice at all, I will never book with BA again. | 1 |
Turkish Airlines | Despite my selection of the seats, they placed us distant and in particular they insisted that my 6 years old son travelled alone far from the parents. Only after discussion they changed the seats. Orrible experience.I will never fly with Turkish airlines again. Moreover lunch was not served and we had a light breakfast instead at 12:00 ! | 1 |
Ryanair | Despite numerous complaints concerning Ryanair, here is an account of my issues with them which I hope will alert others to the kind of issues they might have to endure.Our first problem began in late September shortly after we had booked a flight for 28 September with them from Leeds/Bradford to Palma for (booking reference E9HK8A), to link with a connecting flight with a different airline from Palma to Menorca later that day.Two days after we made that booking, my wife was re-called to St. James's Hospital in Leeds for urgent tests for possible breast cancer, and was advised by the consultant not to travel until the results were known.Naturally, we had no choice but to forego our flight scheduled for 28 September, and therefore immediately contacted Ryanair through their website prior to the flight to explain our reason for doing so, and also to submit documentary proof of my wife's hospital investigations.Thankfully, my wife finally received confirmation on 12 October that no evidence of breast cancer had been detected. As such, we decided to resume our travel plans, and flew from East Midlands direct to Menorca on 16 October with Ryanair.In the meantime, we had reasonably assumed that Ryanair would eventually either reimburse or issue us with vouchers in relation to the flight we were no longer able to take on 28 September, and that we would put that towards our return flights to the UK with Ryanair once we had a date to return home.Annoyingly, our claim for a reimbursement or vouchers was eventually declined on 10 December under Ryanair's reference 2776792/E9HK8A. This was actually after we had demonstrated further loyalty to them by booking both flights for our return to the UK via Valencia for 11 January (booking references Q3LP9V and S7KKNM).On the same day our claim for reimbursement had been denied, we were also, unbelievably, advised by Ryanair that our planned flight with them between Valencia and Manchester had now been cancelled. We had no alternative but to accept this development, but naturally expected that as our connecting flight earlier that day between Menorca and Valencia was of no use to us, we would be offered a refund for that too.Not a bit of it. Ryanair flatly refused to accept our reasonable claim that that flight was part of our overall return journey to the UK, and refused a refund.We were livid as you might imagine, but had no alternative to apply online through their website for a refund of the Valencia to Manchester flight costs. Having done that, we received an email on 14 December acknowledging our request for a refund and confirming that an amount of 99.85 GBP would be refunded to the credit card we had used. On the same day, however, a smaller amount of 94.86 GBP was actually credited.To rub salt into our wounds, we are now being bombarded by emails, encouraging us to spend even more money with Ryanair in connection with the flight they HAD ALREADY CANCELLED.The above is a damning account of Ryanair's blatant disregard for basic customer service, and also shows a total lack of respect and empathy towards us, particularly during my wife's very stressful medical situation.It is disgusting that a company such as Ryanair with so many customers seems to thrive on treating people so shamefully, and it is imperative that their tactics are highlighted in the hope that others may not be subjected to the same behaviour as us. | 1 |
Vueling | Despite online check-in of a hand luggage suitcase with the correct dimensions and paying extra for this, it turned out that I should have handed in the suitcase downstairs at the check-in desk. Now at the top of the gate we have to pay another Euro 120 on top of the already paid Euro 36 (for a normal hand luggage suitcase). Pure scam and never go with Vueling again. I experienced a lot during traveling via air but this is really amazing. I love the Tapas knowlegde in Spain, but Vueling is scamming here with there "service"… Paul | 1 |
EasyJet | Despite other concerns , You would need to click on refunds before you can be directed to chat with an agent . Please make it easy for your passengers to have a easy and better experience | 3 |
Jet2.com | Despite our delay the staff were very friendly and helpful. That is why we always try to fly with Jet 2 our number one choice. | 5 |
EasyJet | Despite our efforts to get a response from Easyjet on compensation payment due on a 3+ hour flight delay, we have yet to hear a single thing. We were first instructed to resubmit our claim, only to be told it had already been paid out. It feels as though the company are trying to avoid payment due! | 1 |
EasyJet | Despite our flight being delayed easyjet is a very good company for book package holidays. | 5 |
Jet2.com | Despite our flight not being able to land in Funchal, Jet2 and all there staff were brilliant. Kept us informed as soon as they could, provided accommodation for our overnight stay in Tenerife, with dinner, bed and breakfast. They sent numerous emails to let us know the flight details to Funchal the following day and provided transport to and from the airport. Cannot fault them in these trying circumstances. I know a lot of passengers were grumbling about the aborted landing but Funchal is difficult and better to be safe. | 5 |
Jet2.com | Despite our flights being delayed both ways,(once by drunken passengers, once by weather) the cabin crew remained helpful & smiley. | 5 |
Ryanair | Despite purchasing tickets on the app I received email that I've purchased a ticket through a 3rd party which was completely incorrect, then I received email that I need to pay for documents verification which I didn't do of course. Wasted 4h trying to resolve the issue, not sure why the booking was blocked. Then the payment link wasn't working, another 1h to wait to chat with customer service. Considering the price you charge I find that unelectable | 1 |
EasyJet | Despite ringing a number of times in last few weeks and online chat no one seem to be able to answer a simple question on when flights dates for may 24 are released. | 1 |
Grupo IAG | Despite several requests British Airways have still declined to give me an update on my claim for two cancelled return flights in October 2023 (WHICH WAS AT THREE DAYS NOTICE) which resulted in two people having to cancel their ENTIRE holiday at three days' notice.My claim is clearly legitimate and therefore should have been resolved automatically and within a minimum time frame, without the need for a physical claim even to be made, but British Airways have adopted the procedure of ignoring their liabilities so that a huge number of their disgruntled customers simply give up and let them get away with it.This total contempt and disregard for acceptable customer service appears to be the standard protocol for the foreseeable future and I would advise any potential customers to seriously consider this before even considering using their services.There are SO MANY OTHER AIRLINES (who are actually reliable) to choose from.Finally, it really makes me sick to see their current advert on TV stating that they really look after their customers who book holidays with them.WHAT A TOTAL, BLATENT, BARE FACED LIE!If BA owes you money, don't even bother to try contacting them as you will get ABSOLUTELY NOWHERE, as all the other reviews below confirm. Instead, take them through the CEDR process or if possible, claim via your credit card. | 1 |
Norwegian | Despite show them that damage loggage in the trip 25122024 has been uploaded to their system they deny to cover the damaged loggage and belongings. I showed the refrence number for damaged loggage report and I showed that I have uploaded pictures for this report, however they deny to cover the damages. I pay extra for travel ensurance at Norwegian however they deny to cover the damages. | 1 |
Jet2.com | Despite slow passport control at Lanzarote Airport and thanks to Captain for speeding up boarding flight only left 30 mins late but made up time back to Edin..Dep Lanza at 2145 17 Sept 2024As always first class service. | 5 |
Vueling | Despite so many negative reviews which scared me a bit, my experience with Vueling from Amsterdam to Barcelona was positive. I got what I paid for. | 4 |
EasyJet | Despite some of the negative experience I have read about ej today they were excellent at providing refund and fixing any issues. Really good support on the Tele type chat. Thanks to Ammar and all the customers support team. | 5 |
Lufthansa | Despite some slight delays, Lufthansa really made sure to make the trip an enjoyable one overall. The cabin was very clean, the inflight entertainment system worked excellently (with a wide selection of movies), food/catering was great and tasty, the flight attendants very service-minded, efficient and helpful. The Premium economy seat was quite spacious (although a bit hard) and well worth its price. At least if you're my height (187 cm) and need some extra legroom in order to not cramp up completely. The only disadvantage on the long-haul Airbus-models is that you can't control the airflow above you like you can on the Boeing-aircrafts which is why I don't give this experience a perfect ten, combined with the poor Wifi-connectivity (which didn't affect me since I didn't need to use it). Another cool feature on Lufthansa's A340-360 aircrafts is the downstairs location of the lavatories for Premium-economy and economy classes. I just feel bad for the elderly who might have to walk down there on shaky legs. | 9 |
Grupo IAG | Despite terrible service from the airport staff (not BA), the BA staff were amazing and my flight was perfect. The return flight was cancelled, which can happen due to unexpected problems, and the new flight was to a different airport but BA did reimburse me the cab fare to get home with no messing around like other companies have done and I am very pleased with them all round and can't thank to staff enough. Although I'll never fly from that particular airport again, I'd be very happy to book with BA and would like to pass on my thanks to them. | 5 |
Ryanair | Despite the Czech Republic banning all flights more than two weeks ago, Ryanair continued to sell flights last week, plus extras eg seat reservations, extra luggage etc. until a couple of days ago.Spent two days trying to access the website. Am still waiting for full refund.How come they took my money immediately and I had to wait until last week to register for a refund? | 1 |
Wizz Air | Despite the bad reviews here, my first experience with them was pretty good. I was skeptical too and was worried about their policies. But if you pay attention to their website, research, and go through the booking procedure attentively, you'll be able to pay just the flight ticket with no extras (not for seats too, go with unselected and random allocation). I plan to fly with them again in the future. | 5 |
Jet2.com | Despite the carnage of the IT crash, bag drop was quick and efficient, boarding was quick and plane got away relatively easily. Pleasure to use Jet2. | 5 |
Vueling | Despite the cheap price, there are many hidden costs and extras to their service. I had a terrible experience being delayed at the airport for 2 hours and 30 minutes. The communication was non-existent and baggages were left at the desk once people had eventually been seen. There was a lack of staff and the check-in process was terrible. Despite these delays, there were no real apologies or offers of free food or drink on the plane. The staff seemed miserable. Before landing, passengers were told to check online and that their luggage may not arrive. The crew disappeared on landing without giving guidance to passengers at the baggage claim. People felt lost at the baggage claim and a person who missed a means of travel home was given no support. A total disgrace by all involved and I will never fly with them again. I am still waiting for my missing luggage. | 1 |
Jet2.com | Despite the delay of 2 hours through works IT failure Jet 2 flight did take off unlike some other airlines.Flight team friendly and helpful as always | 4 |
Jet2.com | Despite the delay on our flight from Athens to Manchester, the flight was an enjoyable experience. This was a rather busy flight, and many passengers had erroneously placed small bags in the overhead lockers. The flight attendants kindly helped us place our larger baggage in the overhead locker. The flight attendants were generally very cheerful and polite! | 4 |
Ryanair | Despite the email confirmation stating that I could check-in now, it turns out that it is only if I pay a minimum of 4 euros to book a seat. Otherwise I have to wait until 4 days before the flight to print off the boarding pass.I'm abroad then, so I paid the extra - typical Ryan Air. I don't care how cheap they are, I'm never going with them again. | 1 |
Ryanair | Despite the fact that it had long been known that there was a delay of more than an hour. They let people onboard and wait on the plane. Flight attendants and ground stewardesses are rude. They are out to earn extra money and are absolutely not there for their passengers. This was once but never again | 1 |
Grupo AirFrance-KLM | Despite the fact the plane was really full, I had a pleasant flight. Flights attendant were excellent, cared for their passengers and were in great spirit. It changes the ambiance in a plane. I ordered an Indonesian meal at 22 euros. It also changed from the " pasta or chicken". Very good. But I do not recommend a 11 hours day flight. | 9 |
Grupo AirFrance-KLM | Despite the horrendous weather conditions coming back from Leeds on the 08/02/2016.The staff at Leeds were amazingly helpful and so was the staff on board.As for the Pilot he deserves a medal for making that flights as less bumpy as possible!I fly with KLM as and when i can, they are worth the little extra because of how they deal with weather like that.WELL DONE | 5 |
Pegasus Airlines | Despite the initial mixup and my tickets going only into my partners email when I was the lead passanger (at 1st I thought they werent issued!), we booked the tickets during their promotion season for free date change and managed to change then allright when in need. I had to change those a few months later and was comprehensive at 1st after reading the bad reviews, but I managed to convert my flights into an open ticket within 5 mins on the website. I havent had to deal with their call centre yet (email comunication is impossible unless you speak Turkish), but so far my experience with this airline is better than I expected. | 4 |
EasyJet | Despite the long waiting time, the agent was super friendly and resolved my problem efficiently. | 5 |
Vueling | Despite the many terrible reviews on here there really are some great staff and the flights can be fantastic! A special thanks to the bearded Palestinian guy at Barcelona self check in managing 100s of people and solving our passport issues with a smile. Also the very helpful lady on check on desk 462 last Thursday who fixed seats, luggage, name errors and more and even put us in extra leg room. Super kind. Staff onboard were all friendly and helpful and couldn't fault the service. It's not all bad! | 5 |
Jet2.com | Despite the problems with Nice Aeroport your ' For London Stansted ' staff did a great job booking our cases and a wheelchair into the system by writing each label by hand instead of the normal computer input, because the main computer had gone down.Great job done and our bags and wheelchair arrive at STANSTED.KEN WARD AND FAMILY. | 4 |
EasyJet | Despite the slightly longer than expected wait, my enquiry was dealt with efficiently and effectively. Very pleased | 5 |
Jet2.com | Despite the turbulence the staff were amazing | 5 |
Jet2.com | Despite the very bad weather Jet2 got the planes in and out a fantastic performance! Passenger's were kept informed by txt as time passed.Madeira airport were also superb. Our first choice carrier. | 5 |
EasyJet | Despite there being plenty of seats on booking and checking in immediately we were allocated all aisle seats for our family of 4 with two children. I find it frustrating that I've had to pay more to move to a row. My daughter has adhd and autism. I wasn't bothered about where we sat so didn't feel the need to choose the seats but expected to all be sat in a row together with checking in immediately after booking and with there being plenty of seats available. I find it very opportunistic of easyJet and it has changed my opinion of them. Previously whilst booking seats we have been sat together. So I was very disappointed by this. Julius in customer services was helpful and sorted the change of seats but I did have to pay extra. I feel they're taking advantage of parents wanting to sit with their children. | 3 |
Lufthansa | Despite travelling with what seems to be of the most modern Lufthansa planes (compared with much older planes I had to travel with Lufthansa in the past), I was more disappointed than with the old one. The size of the seats was literally tiny in term of width. I was lucky enough not having anyone in the middle seat otherwise I would have completely lost it. To make things worst, a bulky entertainment box located under the front seat restricted any feet movements. The entertainment choice was disappointing as the food : no presentation, limited, poor quality. It is hard to believe that Singapore airlines teams up with Lufthansa as part of the star alliance umbrella and provide such an unbearable experience for passengers. I cannot understand how a cabin’s layout can be so poorly conceived nowadays. I will never travel with Lufthansa again. | 3 |
EasyJet | Despite trying for many hours over many days we just cannot get hold of anyone at Easyjet. (I dread to think what my phone bill will be after all this wasted time on a non free call!) I have also sent Facebook messages to Easyjet but no reply except to call the helpline which we have tried unsuccessfully. Easyjet wouldn't give us a refund back in March when our flight was understandably cancelled - we had to rebook for September which we did. However we see that the flight we booked back then does not seem to be operating. But have easyjet informed us? Of course not! Can we get hold of them? Nope! We can book with other airlines. We'd just like Easyjet to tell us now our flight is not operating so we can go elsewhere. They're holding onto our money and not even sure if they'll give us a refund. They were happy enough to take more money when we tried to book luggage for a non existant flight. Dreadful service - they're going to have work hard to restore customer confidence after this fiasco with myself and so many other of their previously loyal customer base. | 1 |
Ryanair | Despite what is written below I am a big fan of RyanAir, without the low prices we would not be able to travel as much as we do, one thing really annoys me though, just went to book car hire for a two week trip on their website and was utterly dismayed to see Goldcar with very cheap prices and placed at the top of their selection. Don't they know by know that Goldcar are liars, scammers and thieves and if you are drawn in by those cheap prices you will be well and truly ripped off at some point. Come on RyanAir get them off your website, Auto Reissen in the Canaries are as cheap but without any of the drama. | 5 |
Ryanair | Destroyed all of the items in my luggage. Bottles exploded everywhere from the smash. A deodorant can I had in there had a dint in it. Be careful with this airline, all they care about is their bottom line and speeding things up without any respect or care for their passengers. Low cost, low quality and hopefully a low life expectancy in the aviation industry. | 1 |
Vueling | Destroyed my checked luggage by running it over with a truck before putting what was left of it on the luggage carousel. All reflected in the report and the incident was called to Nice airport luggage service before even releasing the luggage in my custody. Now Vueling offers me $50 compensation when my bag alone costs over $500 and was purchased 1 week prior to that trip, was brand new. Also the damaged contents, some of them lost on tarmac after the bag got run over by a truck. | 1 |
Turkish Airlines | Destroyed my luggage. The degree of damage to the suitcase means that its treatment must have been unbelievably rough. I contacted the airport, who told me to contact Turkish Airlines. This took me slightly beyond their 7 day (yes, 7 DAYS!) limit so they refused to provide any response whatsoever. | 1 |
Wizz Air | Destroyed our luggage and abysmal customer service | 1 |
Iberia | Destroyed our our holiday by changing our flights. A group of 4 is now a group of 3+1 where different people are travelling in different planes at different times. 3 of us now have a layover of more than 10 hours! Terrible company! | 1 |
EasyJet | Destroyer of holidays nothing easy about them pay more with other airlines its worth it easy jet will steal ur money and leave u with no holiday anyway i hope they go bust | 1 |
Pegasus Airlines | Det va den värsta valet ja gjorde ett resa med er. | 1 |
Lufthansa | Details:We had two connecting flights with Lufthansa: From Costa Rica to Frankfurt and from Frankfurt to Zürich.The connecting flights from Frankfurt to Zürich were canceled by Lufthansa (one of the two flights was simply cancelled, for the other flight I received an alternative flight, but this flight was overbooked and Lufthansa did not allow me to enter the plain.a) We have not yet received any money for the connecting flights we paid.b) Customer service of Lufthansa does not respond to mails and inquieries since more than 2 months. | 1 |
Grupo AirFrance-KLM | Detroit to Bangalore via Paris. The worst ever plane travel I experienced. My baggage was lost and no still proper communication regarding my missed items. I was asked to wait for 21 days to track my baggage. I had email communication until 21 days and after it seems to be have lost, I am not getting replies to email. Didn’t provide genuine phone no to contact when my baggage was lost. I have tried more than 100 times to Customer care phone number I was not able to speak to representative! I don’t know could they be so irresponsible when someone’s else properties have been lost! And coming to the flight, ridiculous service inside the plane! Uncomfortable seating, LCD display didn’t work at all. Paid 1050$ for a single way and not worth even a penny. I have to spend extra money for my lost items on top of it. Too much of money and energy wasted because of this journey! | 1 |
Lufthansa | Detroit to Chennai via Frankfurt. One of the worst customer service you will experience. Myself and my 15 month old daughter are traveling from Detroit to Chennai via Frankfurt. When we reached the airport, they checked in the bag and when they checked the passport, they found that my wife cannot travel as there is a new rule that if you have a layover in Frankfurt, we need a valid schengen visa or a US stamped visa. We told Lufthansa that you never told us anything while booking the tickets or even when i called them to pay for the seat allotment as Lufthansa charges person for getting the bassinet seat (Most other airlines provide it free if you book the flight with infant). Lufthansa just want to get the money from you and never provide any information. The person at the check in counter said it is in our website and i asked him to show it, he went and wandered for 15 minutes and said he lost the sheet which had that information. I checked their website and nothing says about the rule. They mention that if you have two layover within Europe you need schengen visa, but not for a single layover within Frankfurt. And the person in the counter said, if you have booked the ticket through Lufthansa, the customer service should provide me alternate route. So, i called the customer service as i booked the flight through Lufthansa.com. When i called Lufthansa customer service, they told me that they cannot do anything apart from cancelling (which i dont get any refund) or postpone the flight to some other day so that i can go and get schengen visa. I am speaking to them saying getting schengen visa takes days and my wife and daughter has to travel within couple of days. The customer service person said they cannot do anything. So, i went back to the check in counter and the person over there called the supervisor who made a call to customer service of Lufthansa and explained the situation. Lufthansa finally said they can put us in another flight with a huge layover everywhere and also it cost us $1500 more as it is considered as one way flight and we need to pay from our pocket. I have been going through all this mess in the airport and took almost 4 hours with the 15 month old baby sitting in the airport. I decided not to fly with Lufthansa as they treated really really bad and went to Qatar Airways and flew with them, who provided excellent care for the baby and myself. But Lufthansa didnt stop there, they charged me extra for missing the flight and also charged me more as my return flight is with Lufthansa. So, i ended by paying more than $3500 for the entire flight from Detroit to Chennai and my return flight. The person in the check in counter said, they see same scenario everyday (at least 2 people every day). Lufthansa is making free money from 2 people at just one airport and i am imagining how much money they make from all the airport around the world. They charge people when they knew that they cannot fly and also charge them more whey they miss the flight due to Lufthansa mistake. While booking the ticket, why cannot Lufthansa mention this. Lufthansa mention that you need to have a valid schengen visa is there is multiple layover within Europe. If you can say that, why cannot Lufthansa say that if you don't have a valid US visa or a Schengen visa you cannot have a layover in Frankfurt. Lufthansa just want to get the money out of you and don't care about their customer. Their customer service is the worst i have ever dealt with. | 1 |
Turkish Airlines | Detroit to Vienna via Istanbul. This is a complaint about the flight from Istanbul to Vienna (8/22/2018). I booked my flight since March 2018 from USA and have chose my seats in advance. I checked in at Detroit airport then again at Boston airport and received my boarding pass with the seat numbers that I have chose. During my actual flight from Istanbul to Vienna I was told that my seat is not available (6F) and was told to sit at 6D instead.. I went inside the plane, and I saw the entire seats occupied at (6). I notified the flight attendant, she said ok go back to the end of the plane. I refused to do so! She called the manager , and she told me that those people will not not leave their seats and that’s I have only two options, either to leave the flight immediately and wait for the next flight or to go and accept seat 20C. The flight attendants were rude with me even during the inflight service. I don’t think I will travel with this company again. | 1 |
Grupo IAG | Deval Pradip at the BA customer check-in kiosk was an absolute delight! She greeted us with a warm, genuine smile and made the whole process so much easier. Despite us juggling numerous bags and a baby, she remained incredibly patient and pleasant throughout. Her friendly and helpful attitude really set the tone for a great start to our journey. Thank you, Deval! | 5 |
Turkish Airlines | Dhaka to Copenhagen via Istanbul. This trip was full of disappointments. Already the airport lounge, Dhaka, demanded money for a glass of wine, unheard. I am a frequent flyer, I have never experienced business class lounge charging a business class passenger, for a glass of wine. Next, on board, no welcome drinks. I asked for a newspaper and a drink, the choice was a glass of water or a lemonade. After take-off, no beverage and snacks, just the meal, which was disgusting. My choice was beef, which was cold, dry, served with some bean and carrots, also cold. I asked for a glass of red wine, but waiting and waiting, I tried to draw the attention of a crew, who was talking with another passenger in the front row. Then I had to get up went where he was enjoying a conversation with the passenger. I made my request- I got served a glass of wine-. I expressed my gratitude- and the crew explained the delay- he had to take care of a CIP. The meal was eatabel, so asked for a cup of coffee and a glass of cognac. Surprise- the crew said there was no cognac. I showed the menu, which showed cognac was available. Well, had almost 6hours layover at Istanbul airport lounge, which was OK. About 90 minutes prior to board, we were asked to go the the gate. After completion of checking tickets and passports, we were waiting to board- almost 45 minutes had to wait and then bus to the plain. The flight was on way to Copenhagen. There were a grpoup of Danish passengers,. A elderly gentleman asked for lass of cognac, the crew was about to serve a generous glass of cognac. Another female crew rushed and snatched the glass, poured half of the content to another glass and then served the guest. We had a laugh- that was entertaining.- but not convincing for making Turkish Airline the choice any more. | 1 |
Turkish Airlines | Dhaka to Dublin via Istanbul. For my flight from Dhaka to Istanbul the flight was delayed due to late arrival of aircraft in Dhaka, and was approx 2 hours late in arriving at Istanbul. When I asked a crew member about the delay and what I can do upon arrival in Istanbul as I would not make my connecting flight he became extremely aggressive, he displayed the same attitude to other concerned customers on the flight. In Istanbul they arranged a hotel, but I found both the customer service service staff and the hotel booking staff to be extremely rude and unwilling to answer questions. I was approx 24hrs late in arriving at my final destination. They informed us that our pick up from the hotel for the rearranged flight was to be at 03:00am but the bus did not arrive until 03:30am. No apology was ever offered for any of the delays. I tried writing to Turkish Airlines but no joy, they are not in the least helpful or apologetic and their complaints procedure must be deliberately designed to frustrate aggrieved passengers. Last time I shall fly Turkish as I am concerned with the attitude of their staff and their aggressive behaviour. | 2 |
Turkish Airlines | Dhaka to New York via Istanbul. The customer service was good. However, when flying out of Dhaka, the aircraft had an internal temperature of almost 35 Celsius. When passengers started to complain, one attendant said that the ac would start when the engine starts to run. | 6 |
Turkish Airlines | Dhaka to Paris via Istanbul in May 2019. Except the ground staffs of Istanbul airport everything was good. Good food. On time departure. On board staff were friendly. Entertainment was good. | 7 |
Ryanair | Diabolical customer service, had a very valid complaint which I explained in great detail. You get an acknowledgment a reference number, followed by total ignorance. What more can I say? | 1 |
Grupo IAG | Diabolical customer service, it really is no wonder they have such a poor Trustpilot score!8 weeks I've been waiting for a complaint to be responded to, after an awful unhelpful experience with a issue with our holiday booking. Only to receive a response to say that the customer relations department can't help me because they only deal with post holiday problems and that I should contact another team…what and wait another 8 weeks??This company really has taken a steep nosedive from its once respected status as class leading in customer services. Very disappointed and I have every intention of avoiding BA at all costs moving forward. I think it's time we found a new national flag carrier as you are an embarrassment to the UK. | 1 |
EasyJet | Diabolical customer service. (Edgar?)Will NEVER book with them again.Don't waste your time and money...Book with someone else....Don't say you weren't warned | 1 |
EasyJet | Diabolical customer services. Spent over an hour on the phone to customer services trying to sort out my holiday before being returned to the original menu options all over again. Second attempt I spoke to Samir who told me there was nothing he could do to help, had no options to help me, nothing, nada. When I asked to speak to a manager I was cut off and the line went dead.I booked a holiday five months ago and less than a week ago I received an email informing me there's been a change to my booking from Half Board to Half Board Plus- which would imply it us an upgrade but its not - it means its changed from breakfast and dinner to breakfast and lunch which is not suitable so I rang to see what I can do about it but got nowhere as you can see from what I wrote above. Every time I try the online chat on the website I get a message saying it's not available right now...repeatedly! I have emailed them and completed the online form but this isn't really much help because I'm told I have until tomorrow to sort this out or 'terms and conditions will apply' which basically is another way to say we'll charge you to make any changes after that - which is disgusting being as they've had five months to imorm me of any changes AND they only told me six days ago, by email, and I was away on holiday at the time. I am disgusted by their terrible treatment of customers - I booked and paid for this holiday five months ago. No other place would you purchase a product and five months later the seller gets to come to you to remove part of that product or charge you more for the same thing?! Absolute joke! | 1 |
Ryanair | Diabolical is not a strong enough word to describe the service given on my return flight to Dublin this weekend. No sane person would put themselves through this misery. The monopolies commission should act now. RA have control of certain routes which allow s them to treat their paying customers is a dreadful disrespectful way. They should be stopped. The staff clearly hate their jobs no one speaks, smiles or shows any interest in their service to clients. Having frozen waiting outside to get on the plane (while I'm told it was cleaned) it looked something like ConAir when we finally got on, dirty tired and greeted by staff member just starring at her feet. In closing. I will for the rest of my life do everything in my power to never step foot on board a RA plane or ever spend a penny with this firm. DONT BOOK RYANAIR!! | 1 |
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