Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Delayed flight out bound and delayed flight inbound 😒 | 3 |
Grupo AirFrance-KLM | Delayed flight out, cancelled return flights. Zero customer service or information provided. The small number of staff we could find to speak to were either surly or flippant. I would give this company a minus rating if I could. By far the worst airline I've ever flown with and not even cheap either. Save yourself a lot of hassle and book with another airline. | 1 |
Ryanair | Delayed flight redirected from Bournemouth to Bristol.Reassured there was transport back to Bournemouth.Waited an hour at 2 am (we were due in to Bournemouth at about 10) in Bristol, then told "sort it yourself".Misled about the redirection. NEVER EVER again with Ryan Air, bloody awful. | 1 |
Grupo AirFrance-KLM | Delayed flight resulted in luggage not making the transfer and arriving late evening.There is a shuttle service to deliver delayed baggage, but this would not have got my luggage in time for my next appointments (therefore missing the entire reason for the flight in the first place)I was advised I could get a taxi to the airport to pick up my luggage in the morning, if I required it earlier than the delivery service could manage.Air France customer service teams will not pay for the taxi's because the delivery service is free and in line with their policies...In summary, I am now left out of pocket due to having to compensate and re-plan my trip due Air France not transferring my luggage in time | 1 |
Ryanair | Delayed flight with no explanation. Waited over 3 hours after the original boarding time to board the plane. Legs aching l, extreme tired plus the que is extremely long! From standsted to Bremen. | 1 |
Ryanair | Delayed flight, but not long enough for claiming compensation, not even a cup of tea once you finally get onboard. Treated like cattle.I booked for 2 people. Ryanair purposely allocate seats at opposite ends of the aircraft then offer you to buy preferable seats. Keeping costs down I paid extra for seats either side of the isle. Once we were seated the other seats on my row were empty. Just another unnecessary way to take more money from their passengers. The flight attendants had an attitude as if we were an inconvenience. Hope to never use Ryanair again. I would rather pay a little extra to feel a valued customer and not cargo! | 1 |
Grupo IAG | Delayed flight, cancelled flight, emergency landing, lost luggage all in the same trip. Never again | 1 |
Grupo IAG | Delayed flight, lost baggage, rude staff. Seriously a joke | 1 |
Lufthansa | Delayed flight, missed connection, 20 hours delayed arrival. No lunch and no dinner provided. They have a physical service desk but they can t take any decision (and to speak to them you have to queue for 2 hours) and they have themselves to call a digital service desk, the top executive should be fired for the level of service provided. | 1 |
EasyJet | Delayed flight, missed my next flight, booked another with no help no refund no support! | 1 |
Lufthansa | Delayed flight, no signs, lost peoples luggage. Rubbish. | 1 |
Jet2.com | Delayed flight, otherwise perfect . | 4 |
EasyJet | Delayed flight, standing in lines for hours, rude staff. Never again. | 1 |
Grupo IAG | Delayed flight, which I can handle. It happens.But silence on my claim compensation and subsequent complaint, I find incredibly poor.They could respond to my wife's claim, but not mine! | 1 |
Vueling | Delayed flight. Force everyone to board at the scheduled time to not even detatch the passenger bridge - so absolutely no reason for. Only room for suitcases 20 rows back because of oversize luggage. | 1 |
EasyJet | Delayed flight. Hostess made every passenger check bag in the bag sizer, creating more delays and stress for passengers. Needed to prove duty free with a receipt despite being obvious a duty free purchase. | 1 |
Grupo AirFrance-KLM | Delayed flight. However Air France staff could change easily my flight to catch an earlier one. Newspapers available prior to boarding. Messy luggage pick up in Orly at arrival as you arrive at another exit than the luggage belt. That luggage belt is reachable from outside this airport and poorly secured. | 8 |
Lufthansa | Delayed flight.Missed connectionRebooked me on another flight with two changes. This was not a good or efficient way to get to my final destination.Had to ask them to book another flight instead and to take the direct one.Then that second Lufthansa flight got delayed.No access to lounge or any form of compensation.Also had to tell their staff to put a rapid transfer sticker on my bag due to short connection. They did it, but only when prompted by me.Rubbish airline won't be flying with them again. Lost a whole day due to their amature incompetence. | 1 |
Pegasus Airlines | Delayed flight? Don't even bother asking why—Pegasus will always claim it's due to force majeure! Avoid this company if you want to be on time. | 1 |
Jet2.com | Delayed flights both ways. | 2 |
Ryanair | Delayed flights both ways... Poor customer interaction and ability to accept that the situation, apologise and find a positive next step .. don't use them.. pay a few more pennies with people who actually care.. ryanair don't care about their customers. At least their shareholders love them | 1 |
Ryanair | Delayed flights form and too Poland all the time .Flights with Ryanair is like a lottery - your never know at what time you'll arrive...and departure. | 1 |
EasyJet | Delayed flights out of Gatwick delayed on way back from Milan due to a storm but no rep to help no available flights home so after 11 hours through the night sat in a airport we had to book our own flights home but to do this we had to go even further afield to mohan then another plane back to Gatwick all with no refund or compensation absolutely disgusting service would never use easyJet again | 1 |
Jet2.com | Delayed flights, kept updated, wonderful staff | 5 |
Lufthansa | Delayed flights, no seats overfilled planes and poor customer service. Never again… | 1 |
Ryanair | Delayed flights,Overcharged scams for gate fees | 1 |
Lufthansa | Delayed flights. Poor baggage handlings. Poor communication or giving wrong communicationWorst airline.Baggage delivery delayed 15 years ago and I never travelled. Now this happened to my daughter and still bag has not arrived after 72 hours | 1 |
Jet2.com | Delayed for 2 hrs no update information | 3 |
Grupo IAG | Delayed for 2.5 hours, it happens and can't be helped but the app never updated and constantly said we were on time. Couldn't load boarding passes on the app which delayed us getting through security in Belfast. Whilst sat waiting in departures our boarding passes disappeared again and the app showed our flight had shown which caused some concern.If you encourage use of digital apps these need to be up to the job.On the plane there was crisps crumbs on the floor and sticky lollipop rubbish in the pouch from previous passengers. Staff on board were friendly and we arrived safely, judging by the other reviews on here it looks like we got lucky. | 3 |
Grupo IAG | Delayed for 2.5 hours, it happens and can't be helped but the app never updated and constantly said we were on time. Couldn't load boarding passes on the app which delayed us getting through security in Belfast. Whilst sat waiting in departures our boarding passes disappeared again and the app showed our flight had shown which caused some concern.If you encourage use of digital apps these need to be up to the job.On the plane there was crisps crumbs on the floor and sticky lollipop rubbish in the pouch from previous passengers. Staff on board were friendly and we arrived safely, judging by the other reviews on here it looks like we got lucky.See more | 3 |
Grupo AirFrance-KLM | Delayed for 29 Hours and git a refund of £11.28. Would not recommend the airline. | 1 |
Jet2.com | Delayed for 2and a half hour going.2 and a half hour coming back.mised the bus at Alicante because of the delay so cost 120 pounds to benidorm in a taxi. I was staying with my brother who had to wait for me at benidorm bus station | 1 |
Jet2.com | Delayed for 3 hours no voucher or water and delayed coming back | 3 |
EasyJet | Delayed for almost 3 days on 3 seperate flights.... Our initial flight was cancelled and we were put up in a hotel for 2 days and rebooked onto another flight to another part of the UK then to our original departure airport. First flight was delayed by a bit then the second flight we all checked in and were told to board. Only after 30 minutes of queuing to tell us the first officer is missing so it can't fly. We'll they obviously knew before they asked us to board. So they said just come back in 90 minutes and try again. We sat down the delay then said it was because of the weather which was a blatant lie. The plane and everything was ready to go except the first officer was missing. The delay then went to 2 hours, 3 hours, 4 hours and then finally 6 hours. We searched for easy jet staff for help and they just walked away and shrugged their shoulders at us and said not my problem, I don't know. We finally did board the flight at 7:30pm not the 3:40pm time before sitting waiting in the tarmac for a long period of time. We left Edinburgh airport at 9:26pm this was after getting up at 7am to fly from Catania airport. We couldn't get any answers on the phone from Easy jet, they said "ask the desk" we had already checked in so we actually had to convince security to let us out to do so. We asked at the desk and they basically gave us waffle and it is what it is get on with it. No food vouchers except for the first evening and we went to the hotel restaurant, were sat down and ignored for 20 minutes. Before asking why nobody was taking our order. "The hotel decides what you eat, so we are bringing you a bottle of water and a meat dish". We'll what of were vegetarian or Muslim? "We will see if we can make you something vegetarian".... Scam hotel, we are supposed to get £25 per person per day for food, they were only preselecting dishes not on the menu in micro portions with basic ingredients to make as much money as possible. We also weren't given any for any other days we were there. | 1 |
Jet2.com | Delayed for an hour then had to land ln Budapest as a woman was shouting on the plane and was escorted off by the police. This meant we know how do you two hour delay, the cabin crew did a wonderful job though. | 3 |
Ryanair | Delayed for no reason with no explanation. Would NOT recommend. Pay the extra money and fly with a reputable airline! The flight left with NO passengers in. This was due to no staff being available to board us. Just to add insult to injury they took our luggage. Please do save yourself the inconvenience and upset by flying with a better company! | 1 |
EasyJet | Delayed for over 2 hours, one hour on plane in Italy no air con, no offer of cold drinks, any longer and people would have started passing out. Customer services, ignored complaint emails. | 2 |
Grupo IAG | Delayed for over 3 hours on board. No food or drinks available(apart from water and pringles)Over six Months later still waiting on compensation, which does not meet legal requirements. | 1 |
Jet2.com | Delayed for over an hour. A very long walk after getting off the plane. Terminal 2 is the worst experience. Why Jet 2 chose to fly from it is beyond me!! | 3 |
Ryanair | Delayed for some 16-17 hours in Riga. Left hand didn't know what the right hand was doing. Mixed texts and emails being sent to some passengers on the flight and not others.Required to pay for our own taxis to hotel that was booked. On return, can neither claim delay compensation or get money back for expenses and taxis as their website rejects that the flight was delayed by over 3 hours, despite it being close to 17 hours.On escalating a complaint on website and using their chat function, they have not been able to process anything or take any accountability or affect change. Useless, truly useless. | 1 |
Jet2.com | Delayed for well over an hour, actually started boarding & made it down the stairs, brought back to lounge before gate change & waited again. Strangely enough the return flight was also delayed & the same flight arrived at the same delayed time a week earlier even tho the staff said they rarely have delays. | 4 |
EasyJet | Delayed from CH to NL by 10 mins and now back from Ams to BAS 1h (K373Q78)Hmmmm | 1 |
Ryanair | Delayed from both sides never book Ryan air for your trip | 1 |
Jet2.com | Delayed going and delated coming home.Jet2 are normally on the ball with flight times hence booking with you. | 2 |
Jet2.com | Delayed going on the plane 1.30 hours tiny one mouthful cup of water whilst waiting for air con to be fixed. One hour delay going home due to storm and traffic flow.Think the staff were fine | 5 |
Jet2.com | Delayed going out - 1.5 hrs , flight attendants up and down the isle every 15 mins selling this / selling that made it very difficult to go to the toilet or relax , delayed again by 1.5 hrs , very cold on plane coming home at 2.30am , attendants said they couldn't control the temp evenly throughout the plane , which was rubbish , wanted us awake to buy drinks / duty free etc, all in all it was a very bad experience... | 1 |
Jet2.com | Delayed going out, and back amd them 20 mims to get doors open at Glasgow | 1 |
Jet2.com | Delayed going out. Significantly delayed coming home. | 1 |
Jet2.com | Delayed half an hour on way out and nearly 2 on the way back - unfortunately once we'd been boarded! Only offered water during delay. Meant we ended up taking off through terrible turbulence and I ended up with COVID! Not the perfect end to a lovely holiday unfortunately! | 3 |
EasyJet | Delayed in Hamburg by nearly 2 hours to get back to the UK. Never book with EasyJet! Completely unreliable costing you your soul! Really not worth it.This airline should be shut down! | 1 |
Jet2.com | Delayed in both directions not the best flights | 1 |
Grupo IAG | Delayed just for a change. Poor communication. British Airways sells premium prices flight tickets and delivers no better than a low cost airline. Customer service is impossible to contact and it seems BA tries hard to hide any possible email communication address when it's available. | 1 |
Jet2.com | Delayed just under 3 hours then arrived at destination waited another 30 mins for the bridge then more time for wheelchairs disgrace | 1 |
Grupo AirFrance-KLM | Delayed luggage in June by 15 days, horrible service throughout (their systems showing luggage was delayed when it wasn't, no visibility/idea on when it would be with us, no direct phone numbers, etc). Finally in October responded back saying they'd settle my claim - and then went radio silence for 2 months. Still don't have the money, 6 months later. Phone assistance unable to help, whatsapp assistance unable to help, customer support don't reply to emails and don't have phone number. I'm yet to see an airline with more appalling customer service - never going to fly KLM again. | 1 |
Ryanair | Delayed more than 3 hours and they do not even update. I'm so angry and disappointed. I expected more. I WANT A REFUND. Never again | 1 |
Grupo AirFrance-KLM | Delayed more than 3 hours on a long distance flight (over 3500km). The flight attendants who spoke the local language did not even on one occasion say sorry from the beginning till the end of the flight. Applied for a compensation. Now I’m arguing with a very uncooperative, incompetent and rude agent from their customer service who tries to reduce my compensation by 50%. I am still requesting to quote the legal basis for the reduction. His reaction: “I’m going to give you a 50% compensation, so give me your bank account info. Until then I’ll keep sending you an automatic reminderâ€. After all this experience I am seriously considering not using Air France - KLM ever again. | 2 |
EasyJet | Delayed my evening flight by 2 hours and then decided to 'delay overnight' which I would say is just cancelled. The flight they put me on is in the middle of the following day like people don't actually have work to go to.. at least they are consistently useless these last few years.. unfortunately no other airlines for this route otherwise would never use | 1 |
Jet2.com | Delayed my flight by an hour and 10 minutes, and because of this I missed my connecting flights. First and last time taking this airline. Unreliable and unapologetic, and the pilot made fun of my wobbling due to a condition I have by saying I was drunk. I have Vertigo! Not only did they delay me, they make fun of me. Discrimination to the core. | 1 |
Iberia | Delayed my initial flight. Ran across the whole airport to my connection for them to tell me they gave away my seat. Have been waiting in line for customer service for 2 hours now it has barely moved and there is 50-80 people in line. Avoid Iberia at all costs they are horrendous. If in Europe take trains if ar all posible 10000x better | 1 |
Jet2.com | Delayed on both outbound and inbound flight. No explanation why. Seats so uncomfortable. | 1 |
Jet2.com | Delayed on both outward flight and inbound both by just under 3 hours however due to not actually being 3 hours delayed not eligible for any sort of compensation. First time flying with a 1 year old ruined, joke of customer service | 1 |
Grupo AirFrance-KLM | Delayed on initial flight for both our departure and return trips. This caused us to miss our connection. Each time Air France made it incredibly difficult to rebook. We had to wander CDG airport where no one was there to assist, when we found the Air France desk they were understaffed and waited hours in line to get a new flight. This is all with our 5 month old son. Horrible attitudes and no sense of urgency in trying to get us home. They also lost one of my bags on the initial trip which was returned. However, all 5 of our bags were missing when we got home. It has been 5 days and countless phone calls and nothing has been done to tell us where our bags are or when to expect them. Items include stroller, car seat, and breast pump so my wife can provide milk to feed our son. All of these items had to be replaced because we cannot wait in limbo for them. Their call service automatically drops your call if it is longer than a 45min wait time so if you do not call at the exact minute of their opening you are more than likely not going to be able to speak to a customer service agent. I will never take any airline that connects in CDG and will absolutely avoid Air France at all costs. The flight attendants were great and the only positive interactions we had were with them. | 2 |
Jet2.com | Delayed on outgoing flight with little information provided. Flight took off 2hr 55mins late - 5 minutes short of any compensation claim.Return flight also delayed with no information until we boarded. The pilot then explained the delay and advised we had missed our slot and had to sit on the tarmac for 50mins with no air conditioning.Overall, disappointed with Jet2 - communication should have been much much better | 3 |
EasyJet | Delayed on the flight out to Fuerteventura and delayed on the flight back, which was christmas eve. Missed the last tram so ended up paying £60 in a taxi. They literally do not give one iota of care. But ooooooooh if you want to bring a bag of clothes, aye thatll be £300. They are scum of the earth. Happily square go any of the chief execs, anytime, anyplace | 1 |
Jet2.com | Delayed on the way out by 45 mins although initally they said might be 2 hours but I think that was just to help manage the actual delay time. They constantly tried to sell us stuff throughout the flight with cheesy noisy sales pitches.. seats were so uncomfortable. I had to pay for our family to sit together when I checked in (other airlines I can wait til check-in at which point we're allocated seats together). When boarding at Birminghan rather than boarding in groups, it was a free for all to queue get on the flight giving a sense of panic. The only good thing was the one very friendly air hostess who was lovely. | 2 |
Jet2.com | Delayed on the way out. No information given. | 3 |
Jet2.com | Delayed on the way there & back with two babies, we got offered warm tap water as a treat. | 1 |
Ryanair | Delayed on the way to Barcelona from London and on return | 1 |
Jet2.com | Delayed on way out due to locating late arriving disabled passenger into seat in front of us even though your processes are to locate disabled passengers first.staff struggled to lift this person and we were forced to stand in Isle whilst this was done.delayed also on way back luckily pilot made up the time on return journey. | 4 |
Grupo AirFrance-KLM | Delayed once again! Was supposed to go to Amsterdam this morning but once again I arrive in the airport and the flight is cancelled for more than 3 hours. No info - no nothing! They have my E-mail or phone number. Could have texted me or send me a notification! | 1 |
Ryanair | Delayed one and a half hour with no personnel giving an apology? | 1 |
Grupo IAG | Delayed out (flight cancelled) and for 12 hours on the return which meant an unexpected overnight stay. My main bugbear is lack of support - there were no staff in CDG to help and it's impossible to get through via phone. Only positive was lovely helpful Louise at BA T5 ground staff. | 1 |
Jet2.com | Delayed out return. For over an hour each wayNo trolley service on our bound flight for over 90 minutesSomeone on flight needed medical attention as didn't take the insulinStaff friendly but one really smelt badly so personal hygiene not greatLuggage in Athens took over an hour which meant we nearly missed our transfer | 3 |
Jet2.com | Delayed outbound and inboundNo food or drink on the way backCome on Yorkshire | 1 |
Jet2.com | Delayed outbound. Kept us on plane for over an hour | 2 |
Jet2.com | Delayed outward flight disappointing although staff very friendly and efficient | 4 |
Jet2.com | Delayed over 2 hours | 2 |
Jet2.com | Delayed over 2hrs | 1 |
EasyJet | Delayed over 3 and a half hours - boarded late but still sitting on tarmac for over an hour and a half. No vouchers. Nothing. Rubbish customer service. | 1 |
Norwegian | Delayed over 43 hours on a flight home from LAX to LGW. The delay annoying as it was is made 100 times worse by the customer care or lack of. Being left for two nights to sleep on an airport floor with out blankets food and water is not acceptable. Families and travellers were left with no instructions on what to and where to sleep when no hotels could be provided. | 1 |
Jet2.com | Delayed over an hr outward & 2 hrs inbound. Communication was poor from Jet2. No compensation, not even a drink. Missed rail connection from airport inbound & had to book a hotel at end destination. | 3 |
Jet2.com | Delayed return flight but otherwise a great trip. All staff we encountered were friendly and efficient. Fabulous holiday. | 5 |
EasyJet | Delayed return from Tenerife, diverted to Luton from Birmingham due to a faulty aircraft. Told by Easyjet staff free bus would be waiting to ferry passengers to Birmingham and Easyjet staff to guide you along. The reality nothing, no bus no staff. Children and disabled people stood in freezing cold for about three hours with no communication from Easyjet. When we finally got home I tried the compensation route but surprisingly no answer on their phone lines so I emailed the CEO, who has read it and guess what no reply. I would avoid this shambolic organization like the plague | 1 |
Jet2.com | Delayed slightly but unavoidable.TBH would prefer an earlier time to fly to Rhodes so probably my last holiday to Rhodes but Jet2 every time. | 4 |
Jet2.com | Delayed take offs both outgoing and incoming | 4 |
Grupo AirFrance-KLM | Delayed take-off by two hours from YYZ. Having waited for a while in Mumbai for my suitcase, I finally made it to the counter to file a claim. It took me 4 hours to get out of the airport trying to file a claim for the missing baggage. The Air France representative Mr. Akash was nothing but polite, courteous, and a star that worked under pressure. Whilst the process was disorganized and lacked manpower, he was single-handedly managing AF travelers. I hope they track and manage to deliver my luggage on time. | 2 |
Jet2.com | Delayed taking off by about 90 mins. Medical problem with a passenger. Didn't feel enough information was shared and passengerskept informed of the situation. | 2 |
Jet2.com | Delayed taking off lady I'll on plane. Luggage console not working at Birmingham airport had to be fixed so delayed again. Arrived home 2am16 October from larnaca | 5 |
Grupo AirFrance-KLM | Delayed the first flight enough to miss the transit flight. Had to wait for 24 hours for the next flight to come and the only compensation is 15 euros meal voucher and a worst ever hotel room for a few hours. | 1 |
Jet2.com | Delayed then Flight redirected. Informed at last minute | 1 |
Jet2.com | Delayed there and back I will be putting a claim in | 1 |
Jet2.com | Delayed to and from destination | 3 |
Grupo AirFrance-KLM | Delayed travel from Paris to Amsterdam, by weather (KL1224) of 18/1/22.We lost the connection to Istambul, in KLM plane too (KL1613).Te point: just "sorry" and "go to the counter" from the cabin crew of first plane; no one in the counter and the plane to Istambul still parked. They literaly runaway.No personel from KLM in any part. Just machines saying "your travel was changed for tomorrow". A mail offering go back to Paris and then Istambul at 22:45, but not that options in the machines.But, i great gentleman, from KLM, save us obtaining tickets for the same day in Turkish Airlines(TK1958) at 14:45.Thanks man. I am sorry of not ask your name. If any of the enterprise read that, please tell him we will always remember him.Your co workers, a dissaster. | 2 |
Wizz Air | Delayed twice in a row around 2hoursThese company of thieves doesn't give absolutely anything for free!!!Once you get in the place they charge you even for plain water!!!All other companies gives you free meal and extra free drink,even their flight has a stop over, they still give a free second meal and free extra drink for the connection flight aswell!What a load of bunch of thieves charging and don't give anything for free!The worst disgraceful feeling, you are in the place and you expect a free welcome meal but instead you don't get even water for free!!!As a matter a fact they don't even have meals in their planes but only garbage croissants with chocolate and all crap.I had no choise otherwise I wouldn't book with this company. | 1 |
Lufthansa | Delayed twice my flight making me miss my connection, they don't give any news, every employee is rude saying "I don't know" when asked about the connection.I missed important appointments due to the delay and No compensation was offered and made us wait 15 minutes in the airplane after landing.Terrible experiencd | 1 |
Grupo IAG | Delayed well over an hour due to 'weather issues'. The weather was fine at both take off and landing.No apology at any point. Terrible customer relations. | 1 |
Jet2.com | Delayed yet again due to extra case on board that shouldn't have beenYou always run out of food by time you get to row 16Cabin crew member used our extra leg room row as a passing place - shoving herself in without an excuse me or any warning knocking drinks over on the process and not apologising | 3 |
Jet2.com | Delayed yet again no communication in the airport said 2hours 40 delay but was actually 3 hours | 2 |
Ryanair | Delayed, as usual, but now over 3 hours. I completed U-21 forms in 23 days. I haven't received a response, although their website says a maximum of 14 days.I arrived home the next day at 7 am instead of before midnight.I made a complaint - still ignored.Never Ryanair again... | 1 |
Jet2.com | Delayed, but l do understand that it was due to ATC. I love flying with Jet2 and will continue to do so. | 2 |
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