Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Delayed, delayed, delayed, cancelled, delayed, delayed, delayed, delayed, delayed, cancelled. Thanks O'Leary - no more of my money you scam merchant. | 1 |
Ryanair | Delayed, plane broken down. Every time I have used Ryanair there's an issue. Shut up shop and sell to an operator that can deliver a service because you can't.Note to self: never ever use Ryanair again!!' | 1 |
Eurowings | Delayed, plus hand luggage was 1cm to big to fit onto their Metall box at boarding, had to pay euros 50 to check it,that is extortion, surly and rude staff, would not give name, so I would not be able to report, it was pure arrogance, because of delayed flight arrival and endless wait for luggage, missed my connection, nobody cared | 1 |
Ryanair | Delayed, slow, delayed, slow, delayed….and awful staff. I flew Ryanair once a long time ago and it was awful, but thought to give them another chance, 2 hours delayed outbound, 5 hours delayed return flight. Can't check in online, then they charge you to check in at desk. To top things off they shattered my hard shell suitcase which cost over £200, which has somehow always been fine with countless other airlines. | 1 |
Jet2.com | Delayed, time kept changing, early hours delay in an airport that closed with no refreshment or vouchers given to us.Then the state of the gangs of men, that were ever so drunk, they smelt, they pissed all over the toilet and were still served more alcohol.They should never have been allowed to board.Never again will we fly with you. | 1 |
Wizz Air | Delayed/ rescheduled our flight by 21hrs with 10hrs notice leaving us stuck in another country. There were no hotels available near by so the only option was to get on a standby flight, which we payed a lot of money for. Wizz air have used every excuse to refund us and haven't even reimbursed us for the standby flight we had to buy and I am still no further with them. I could go on and on about how rude and unhelpful they have been, let alone how they are breaking laws. I wouldn't even give the a 1 star rating but it's the lowest rating I can give. | 1 |
Jet2.com | DelayedAirborne three hours late. Due to flight showing 3 hrs 50 minutes when in fact normally 3 hrs 30 minutes. The pilot made up time!!!!!. So arrived 2 hrs 30 minutes late. Not happy. Just booked next flight to tenerife in October with Ryanair. 50% cheaper than same price with Jet2. | 1 |
EasyJet | DelayedCancelledDelayedIgnored ! | 1 |
Jet2.com | DelayedPoorly communicatedAnd extended twiceGreat flightGreat staffCould have enjoyed stay elsewhere if I had knownInstead stuck in an airport | 2 |
Grupo IAG | Delaying all the time make us lost our planes | 1 |
Ryanair | Delaying repayments, making false promises, not replying to e-mail. Although approving cash repayment, still trying to push towards voucher refund instead. Basically, making promises they can not keep, and by far the worst customer service that I have ever experienced from any company in any business. Covid is a major problem, but not a free card to behave like a bunch of crooks. | 1 |
Vueling | Delaying should be the name of this company. What a nightmare my flight to London from OSL. | 1 |
Jet2.com | Delays after delays | 1 |
Jet2.com | Delays again and very uncomfortable hard seats with very limited leg room. We have always travelled with jet 2, but not sure we will again as feel it's becoming more budget and the seats have def become smaller and more squashed recently. | 2 |
Ryanair | Delays almost without exception. Gates with barely any seat whatsoever. They will keep you standing up in a line for 40 minutes before boarding the plane.Travel with them only if you really cannot afford anything else. | 1 |
EasyJet | Delays always expected these days but the website is very functional and I feel like I prefer to fly with these much more than Ryanair | 4 |
EasyJet | Delays and at the end he ended the conversation abruptly | 1 |
Lufthansa | Delays and flight cancellations all summer | 1 |
Wizz Air | Delays and lies about the delays. Same old story with Wizzair but last time for me. Your time and energy is worth more than the few pounds saved. After a few experiences over the years with them I can safely say they only get worst. | 1 |
EasyJet | Delays and little notice. EasyJet had the cheek to tell us to turn up to the airport 3 hours but when we arrive at the gate for boarding in AMS the flight has only just left Birmingham!!! No communication only '15 mins delay' but we didn't even board until an hour later?? Baffles me how they wait until boarding to even mention the plane isn't there or even close | 1 |
Lufthansa | Delays and terrible service, pick any other airline.Flight from Munich to London Heathrow on Sunday 8 October. Currently delayed by at least 2.25 hours or approximately twice the duration of the flight. Passengers not told of the delay until the last minute despite Lufthansa clearly knowing about it for a very long time. Also randomly changed gate to one without any seating, just to add insult to injury. Ryanair would be an improvement. | 1 |
Norwegian | Delays are like a casual thing, on a regular basis and no information/lack of information is standard. | 1 |
Wizz Air | Delays as usual, the gate is changing in the last minute, no information provided, arrived in the airplane 1 hr later then suppose. The aircraft is extremely dirty. | 1 |
Jet2.com | Delays at both ends... seats too small for current generation/ where are your new planes ? Prices !! | 2 |
Jet2.com | Delays both at outward and inward | 3 |
Jet2.com | Delays both going to Malaga and on return - would not use again | 1 |
Jet2.com | Delays both ways ,food and drinks on outgoing fl | 3 |
Jet2.com | Delays both ways . No communication either way . | 3 |
Jet2.com | Delays both ways poor information and as usual called to the gate even though the flight hadn't landed from Greece not enough seats at the gate which was twenty minutes from the terminals shops etc | 3 |
Jet2.com | Delays both ways, all passengers needing assistance made to wait an hour to board plane as nobody available to bring them to the plane, confusion at Dubrovnik over boarding gate, told everyone it was 1 gate them some were called through another gate utter confusion with grounds staff, all waiting 15 mins in bus at plane steps in Dubrovnik to board not great | 2 |
Jet2.com | Delays both waysWorst on return, stuck on plane for nearly 4 hours , red hot and given 1 glass of water, not good | 3 |
Ryanair | Delays can happen, sure. But their customer service is TERRIBLE. Their agents cannot provide any useful information. The website advises to download and use the app, which I already had. But after 4 hours delay the flight disappears from the app and so it is useless. When attempting to get more information from an agent the wait times are astronomical (40 mins) and then if you don't respond within a minute or so (as you need to refresh the site) they disconnect and you start all over again (EVEN THOUGH YOU PROVIDE ALL REQUIRED DETAILS AND YOUR QUESTION CLEARLY). The agents just ignore your text and disconnect to make you wait another 40 mins.No compensation, no information, you're just treated like a mushroom (fed sh*t and kept in the dark)… | 1 |
EasyJet | Delays delays delaysStaff that dont care and are rude | 1 |
EasyJet | Delays delays, delays. First time I used this airline. Leaving Gatwick and returning. I can understand there can be delays but its the lack of communication that got to me. Why don't Easyjet communicate their problems and solutions so that at least we know what's going on! From what I saw and heard I believe that Easyjet have a shortage of staff problem and that causes all these delays! Customer service is important Easyjet, take care of us and you won't have all these negative reviews | 2 |
EasyJet | Delays for hours with no explanations, apologies or compensation. Vile, subhuman staff. Uncomfortable, poorly maintained aircraft. Never again. Absolute filth. | 1 |
Jet2.com | Delays for over an hour once already on the plane. | 3 |
Jet2.com | Delays going and delays coming back | 3 |
Ryanair | Delays happen but incompetence is avoidable | 1 |
Ryanair | Delays happening frequently without any serious update about new departure time.No legroom, flight not comfortable. | 1 |
Jet2.com | Delays having to sit on both runways. Not good for travelers who are of a nervous disposition or claustrophobia. | 4 |
Jet2.com | Delays in both directions - unreliable | 3 |
Jet2.com | Delays in flight times ,even then they cannot time off on timeDavid Bate | 2 |
Jet2.com | Delays in outbound and inbound flights. | 4 |
Grupo IAG | Delays leaving Dublin caused us to miss our connection and they did nothing to help book our hotel room in Heathrow for the night. They dodged paying compensation and made it as difficult as possible to file for a reimbursement of out of pocket expenses. Eventually claimed they sent us a check but months on, no check and they refuse to respond to our case claim anymore. Their “refund†call center doesn’t actually exist so they can simply ignore your online claims. I suspect we will be left footing the bill at this stage. Feel helpless, Mad as hell and will never fly with them again. | 1 |
Jet2.com | Delays leaving Manchester. Delays leaving the aircraft at Naples. Baggage handling at Naples not working.resulting in the private shuttle to the hotel being over 2 hours.Return flight also delayed due to an unknown reason. Loading the luggage took a very long time with us sat on the aircraft. | 3 |
Grupo AirFrance-KLM | Delays of several hours both to Lagos, from Lagos and from CDG to London. Very little information to passengers each time. Poor service/no service. Only sign of self awareness was announcement at Lagos appealing for "patience" as the "airline industry" recovers from Covid. Well, other airlines seem to be doing a lot better than AF. | 1 |
Pegasus Airlines | Delays on all 4 flight. Check in was good in London but terrible in Antalya and Istanbul. Staff not very competent. 4 hours flight, with delays and not even a glass of water offered. Food and drink very very expensive on board. Announcements not in English until we complained. Not a good service. Invest a little more and get the comfort and respect you deserve as a paying customer. | 2 |
Lufthansa | Delays on all flights more than 5 hours. Missed connection flight. Sent a complaint as entitled to compensation for 3 hours or more and get a response 5 months later to say th4y cannot compensate as it is not their fault is was delayed. Crap airline. Avoid like the plague | 1 |
Jet2.com | Delays on both flights. 90 mins going out due to bag on plane that needd to be removed. Coming back delay of 45/mins due to ground staff mislaying equipment that pushes back plane and delay on landing due to landing by a tractor! Not best experience and I have to say I'm a big fan of jet 2. This is first time I have reason to feel a bit disappointed. I know these things happen but there were people on the plane who were flying with jet 2 for first time and said never again. I will be flying with you again as positive experiences outweigh this negative one. Deborah rookes | 2 |
Vueling | Delays on both outward and inward journeys. They then sent our baggage to Gran Canaria instead of back to Gatwick. Luckily we had a geo tag but have frustratingly been watching it go round spain and the south of England for the past 3 days. Customer service is appalling - zero empathy, also tracking info provided very basic and in spanish. They can't tell us where the bag is and keep fobbing us off to Gatwick airport. They've taken no responsibility and given no apology. Hugely frustraing, won't ever use again! Who know's if we'll ever get our luggage back. If I could give 0 stars I would. Avoid at all costs! | 1 |
Jet2.com | Delays on outbound flight, delays on inbound flight, terrible service on arrival at Birmingham Airport from ground staff, no refreshments on plane even though we were sitting for 3 hours waiting for take off. Not the level of service you would expect from Jet2, I will be putting in a formal complaint. | 1 |
Ryanair | Delays out and returning from UK to Malaga Spain. Very cramped, badly stocked trolley both ways at extortionate prices. Worst landing I have ever experienced out and back. Landed with such a bang that I surprised the plane undercarriage survived it! Never again. | 1 |
EasyJet | Delays out the bum from Gatwick what a joke of an embarrassing company if you work there you should quit you are committing career suicide | 1 |
Jet2.com | Delays outward and on returnBooked seat was not as shown on plan on return journey and was adjacent toilet door .Took about 15 minutes to disembark on return landingHad to wait nearly an hour for luggage at carousel. | 2 |
Jet2.com | Delays resulting from weather issues are not the fault of the airline but deicing planes could be done prior to departure rather than at departure time. | 3 |
Ryanair | Delays seem to be the standard on this airline, I'm yet to be delayed by less than 1.5 hours. Currently waiting for my 8.30pm flight, now due to arrive at 10.15! | 1 |
Jet2.com | Delays there and back, Rushed into the plane only to be sat for over a hr. No reason given in the return flight for the delay. One person checking a whole flight while to other members of staff stood chatting. Not great! | 2 |
Ryanair | Delays to and from Cork. Help for my disabled mum in her mobility scooter was brilliant. | 3 |
Ryanair | Delays with the excuse of 'summer holidays' as if summer holidays don't happen every year… Complete lack of care from the crew members at the gate and on the flight. Staff member at the gate provided incorrect information about the flight arrival on two occasions, giving optimistic timescales of '10-15 minutes' when my partner was able to see online that the plane wasn't due to land for another 45 minutes. This all took between 10pm and 11pm which had a knock on effect on transport getting home at the end of the flight. | 1 |
Vueling | Delays, Delays and Delays. Zero stars but don't have that option. Please do not take this flight if you have any connections for further journey. This airline is notorious for delays . I write this sitting in the flight, one hour late already, not sure when it will take off. Have missed my connection already. | 1 |
Iberia | Delays, arrogant personal and non existing communication...I'll gladly pay more to not fly with Iberia again... | 1 |
EasyJet | Delays, cancellations and least helpful airline when trying to get help or refunds when they make a mistake. 0 support from them whatsoever | 1 |
Lufthansa | Delays, cancellations, cramped seats, overheated meals, terrible cabin crew and refusal to pay compensation. Worst airline possible! Avoid them at all costs! Missed my connection because they didn't bring the airplane on time at the gate. Told cabin crew on the flight about the issue and they deflected by saying they will contact me at arrival. They didn't. Had to talk to the other carrier and arrange another flight to my final destination. Lufthansa failed to help in any way. What is worse, they refused to offer compensation for the missed connection and late arrival at the final destination. On the return leg the flight was cancelled and I was notified just 1 day before the departure date. Their live chat system doesn't have any humans, only a bot that will give you a rebooking offer and that's it. Take it or leave it I used to love flying with them a decade ago, but now they've become worse than lost cost companies! I will never fly with them again for fear of ending up stranded in an airport next time. | 1 |
EasyJet | Delays, delays, delays. Always when I use easyJet, the flight is delayed. Now delay 1 hr sitting in the aircraft and don t know how long yet to wait for departure! Late boarding- actually started later then scheduled time etc. Horrible company. | 1 |
EasyJet | Delays, delays, delays. Delays to board, delays to get going, delays to get the airplane parked, delay because the person that can connect the doors from the outside is 20min away at 2am in the morning. If you can avoid them, do so at any cost. | 1 |
Ryanair | Delays, extra charges for every item, very uncomfortable seats, no priority for kids...the list goes on and on. A lousy company. | 1 |
Lufthansa | Delays, wrong information. I'm a Senator but I will avoid this airline as much as possible in the futureWork on your IT systems and don't let us queue for brooding when I can see in flight radar that the flight isn't in Muc yet!!!! | 1 |
Ryanair | Delays.They don't warn you upfront despite the fact they already know they will be late. They are reaching levels comparable to those of Wizzair.They make you pay for a small luggage. Make pay for overweight people then !An instant coffee 3.5 euro onboard ? Ridiculous, unjustifiable. | 1 |
Ryanair | Delays.Very bad. Jet2 clear. | 1 |
Ryanair | DelaysCancellationsDirtOvercrowded | 1 |
Ryanair | DelaysStaff AttitudeSickeningWorst I've ever flown with | 1 |
Grupo AirFrance-KLM | Delhi to Amsterdam. I am very pleased with staff and services of KLM. My economy seating was upgraded to Business with miles. Staff at Delhi airport was kind and professional. Lounge staff, airline staff was courteous and polite. I thank airline and their staff for outstanding service. | 10 |
Turkish Airlines | Delhi to Boston via Istanbul. I was scheduled to fly to the US in the second week of April for a workshop, for which I had booked a ticket through a travel agent. Given the cancellation in the flight from the airline's side, I was promised that I would be given the option of either a change in travel date without paying an extra amount or be issued an open ticket. Despite multiple reassurances through a set of mails (in response to the service request tickets that I had generated) and the information displayed on their website, customer service refused to provide any redressal to the complaint. I was shocked by his blatant refusal to even provide a service id / reference for the complaint that I wanted to place on record. This is a blatant violation of consumer rights and points towards a glaring lack of respect for the rights of travellers. The airline seems hellbent on trampling upon consumer rights and the lack of action against such a corporate behemoth only points towards the glaring loopholes in the system | 2 |
Turkish Airlines | Delhi to Cologne via Istanbul. I have flown with almost all the airlines but never came across a total unprofessional staff such as of Turkish airlines. Delay of 6 hours from Delhi but they did not bother to tell us. Then I missed my connection and they made me to buy EVisa, they promised but never refunded the money. While returning, another delay from Cologne and another missed connection. Another E Visa and my money was wasted one more time. I have seen staff of all airlines standing at the gates and guiding people for connecting flight. But Turkish airlines staff doesn't believe in this. When I landed in Istanbul after a delay, I still had 40 minutes before the departure gates were closed. I found no one to guide us to follow the correct gate. I saw people running with their luggage, children along with me. Istanbul is one big airport and we had to walk all the way from one end to another to reach our boarding gate. Deboarding, searching for the gate number and then running all over took 30 mins. And we all missed our flight to Delhi. A long queue to buy EVisa because they wouldn't accommodate you in any other plane. Money wasted, a day wasted and then speaking to actually a mannerless staff of Turkish airlines. "I can't do anything, I don't fly the plane and you shouldn't have come to Istanbul if you're so angry", this was the standard response from most of their ground staff. They made us to run from one place to another with no support of any kind. All they told us to buy Visa and go to hotel. | 3 |
Lufthansa | Delhi to Frankfurt. Worst customer service ever. This airline is worst I’ve ever come across in handling customer complaints. My parent's flight with Lufthansa was delayed which resulted in missing their next flight from Frankfurt to Toronto. Overall they ended up taking additional layover and spent an extra 7 hours on their trip. I asked for a partial refund I was told $300 refund in June 2019. Customer support has asked for same verification documents over twice so far. It’s October 2019 and no refund has been issued yet. They don’t respond to email for days, when they do they ask for the same information that was already provided to them months ago. Very frustrating and poor customer service. Zero stars for this airline. | 1 |
Turkish Airlines | Delhi to London via Istanbul. Travel a lot and in 25 years was probably the worst experience. Planes late and missing connections meaning I am now being rerouted to UK airport where I don’t want to go. Understand things go wrong but Turkish Airways are massively unhelpful and are like ghosts hiding in a brand new giant shopping centre pretending to be an airport - maybe teething problems but spent over an hour on a overcrowded bus to plane on the way out. Never again for me. | 2 |
Grupo AirFrance-KLM | Delhi to Rio de Janeiro via Amsterdam. Hopeless service. Delhi to Amsterdam only food served vegetarian, that too only rice and pulses (daal bhaat in Indian), uncomfortable seats. The steward,asked me to get water from the back of the plane as 'they don't serve at the seat'. I will never ever travel on KLM again. Seats uncomfortable. Drinks - don't ever think of a repeat, you won't be served. I have nothing good to say about this airline. | 1 |
Turkish Airlines | Delhi to Salzburg via Istanbul. Worst flight ever. Extremely uncomfortable seats with no legroom and staff was so rude. Not even water served for 10 mins after asking. Food quality was bad. Never go to Istanbul or Salzburg with this airline. | 1 |
EasyJet | Deliberately avoiding refunds, same story. Still waiting 2 months on and only getting anything after pursuing chargeback. My gf is not so lucky having not paid via card she has no recourse except to wait.I use EJ for business and personal travel and was a happy customer preferring them over other carriers. I will now avoid them and only consider as a last resort.There is no excuse, the entire industry will suffer a they're all the same. I will simply fly less often. | 1 |
Ryanair | Deliberately delaying flights and never exceed 3hrs to avoid paying fees. The worst airline in Europe. EU should protect customers in a better way. | 1 |
Grupo IAG | Deliberately gamed customer service system to not pay out refunds and compensation. Again a BA flight cancelled at no notice. Again no ability to speak to anyone or resolve. Get take it or leave it flights 9 hours later as alternative. By which point I'd arranged my own alternative to get to Edinburgh and rushed round making it happen. Can't open a complaint by calling in, X or email. Have to navigate their manipulated closed options on website. Where to do this isn't obvious. Eventually do. Get a proforma email can't reply to saying sorry with their reference and we'll get back to you, but we are busy. 2 weeks later get another email can't respond to with statutory amount must give all passengers. Ignores owe me a refund out for flight I paid for and never took. Ignores my cost for alternative transport I had to make. Really doesn't mention compensation for 7 dropped calls, lies on phone or I filled in their complaint and they've ignored 2/3 or costs. As no other way to get in touch, I spend over 2 hours on phone waiting, dropped 3 times again, lied to. I ask to escalate to a supervisor and refused for 40 mins on a call. I refuse to leave as no resolution or suggestion of where I go. Supervisor is just as junior and has no ability to do anything. Informs me my case is closed without my knowledge. This means if I go online and put my reference in it just says closed. I try X again. Take me to DM. Last message is someone will respond, but busy. That is 20 hours ago and zip. So I can factually show and should be awarded money. I can point to loads of "recordings" if they are made that back it up. I have same for x exchanges. There are no emails as this seems to be banned by BA. There are 5 other people on the cancelled flight with me to Edinburgh going through their own version of this. In the last 2 years I've had multiple cancellations and similar failed customer service. I've posted here before but BA don't respond. So it's ombudsman again and never fly with them ever unless I have to. It's a genuinely corrupt business in how it games it's customer responsibilities. | 1 |
Ryanair | Deliberately hidden charges throughout the entire purchase process. Your flight will likely cost over twice the list price in reality. It's a complete false economy. Book with a more expensive airline and save money. | 1 |
Ryanair | Deliberately obstructing their flight refund scheme, causing financial hardship to their customers. The worst airline, the worst holiday experience provider. Absolutely disgusted at their intransigence. | 1 |
Jet2.com | Deliberately poor communication. Jet2 had made the decision to postpone all flights from Madiera due to the risk of wind disruption. I know that the airport were aware by 07:30 but the information wasn't shared with passengers until noon. "Vouchers" for drinks and snacks inadequate for airport prices.This shows a lack of respect for their customers. | 2 |
Jet2.com | Delightful cabin crew. Pleasant cabin design with cheery anthem. A really positive experience from start to landing! Thank you. | 5 |
Grupo AirFrance-KLM | Delightful experience! Great polite and very attentive flight Crew. Comfortable first class seats. Great variety and quality of meals and snacks. Interesting wine and spirits menu. If KLM can do this so well, why can't any American lines manage this level of commitment to customer service? | 10 |
Jet2.com | Delivers on time, efficient,friendly and keeps you informed.Glad to find some companies still doing it right and more ! | 5 |
Grupo AirFrance-KLM | Delta flight from New York to Amsterdam operated by KLM. Smooth boarding, clean aircraft, refitted business class with full-flat seats. The new design looks simple with some elements like a plastic flower in the lavatory making it look cheap. The cabin crew was attentive and friendly. Decent choice of movies. Food was good (s. photos), nicely presented. The seat was quite comfortable. A nice touch in the end - ceramic traditional Dutch house to collect (a total of 99 models with 1 more coming to match 100 years of KLM history). Unimpressive new design and lack of wifi (in 2019!) are the major minuses, but overall, the flight left a good impression. Would fly with them again. | 7 |
Grupo AirFrance-KLM | Delta partner KLM Charged me for my luggage on return flight saying it’s their policy even though I purchased the ticket from Delta but got on KLM. Food was small tiny frozen plastic containers with boiled rice and disgusting smelling 3 pieces of chicken with small muffin was served on 11 hours international flights and nothing else. Such an unhealthy and shamefully discussing choice. Thankfully I had some nuts in my bag to munch on. The seats on KLM are so small and closed together that I was shoulder to shoulder with other passengers and I’m a small size person so were the other passengers. I couldn’t put my back seat lower because the person behind me has no space for his legs and he was an average size person. It was an awful overall experience. | 1 |
Grupo IAG | Demanded payment after balance paid in full. Several hours spent emailing and calling. No compensation as they don't recognise issue before you fly. Don't trust - don't use - COWBOYS | 1 |
EasyJet | Demanding false monies owed!Watch this lot as they have sunk to a new low. They try to say you haven't paid for the correct sized cabin bag, WHEN YOU HAVE! I was at Gatwick and the rude female operative wouldn't even look at the booking conf I was trying to show her as it clearly showed the larger dimension cabin bag. She then demanded I pay £24 or wouldn't be allowed to board the plane. I am taking them through the small claims court for the £24, plus cost plus Interest at 8% per annum for all days since they stole my money and I will win! | 1 |
Iberia | Denied Boarding at Check-in counter. Reason given, the return flight was beyond 90-day stay limit. It didn't matter that I had a flexible schedule and was planning on booking a return flight when my plans were finalized during the trip. This has been my practice over the past 7 years. In this instance, a trainee informed me I couldn't board. When I asked the supervisor why Iberia sold me a ticket she would not honor, she repeated herself several times citing the 90-day rule and exasperated that I questioned her authority, took our boarding passes and with a flourish, hands high over her head, tore them to pieces proclaiming loudly that "You are not flying today!" When I asked to talk to her supervisor, she climbed on the baggage scale, so she could look down on me and with arms held high, triumphantly shouted, "I AM THE BOSS!" My wife was traveling with me but had a different return date within the 90-day window. I got out my phone to document the incident with a video recording. That spooked her and she went back to her seat and said she didn't remember her name, etc.. Filing complaints with Iberia, Massport, FAA, Congress. | 1 |
Iberia | Denied Boarding to me and another passenger 22 minutes before scheduled departure time.Departure time was 7.55 PM, Gate closing time mentioned in the Ticket was 7.40 PMI and the other Passenger got to the gate at 7.32 PM, and, the Boarding agent told us " you're late, boarding is closed"When I mentioned the gate closing time 7.40 PM mentioned in my ticket; they refused to listen to us for next 8-9 minutes and when it the clock turned 7.41PM they said "I t's 7.41PM now, you're late, find yourself another way to get to Madrid. I called their customer service and instead of helping compensating for denied bidding they said I need to pay 65 euro fine for no show and total cost of a new ticket to Madrid. ABSOLUTELY HORRIBLE experience.Learned my Lesson and will never ever choose this airlines. | 1 |
Wizz Air | Denied at boarding? What does that mean? Check in- Go to airport- go to boarding gate in good time- que up- told to check your email-check email- email at saying denied boarding. No call, no rebooking of flight, no refund, no help, no representative to ask.The worst of the worst of budget airlines. Good luck with a claims form which lets face it will probably be slow and ineffective.Never again will they see my custom or anyone I can influence. AVOID, pay more get a good service! | 1 |
Wizz Air | Denied boarding and their compensation is so infinitely obstructive and complicated by design that I have not received my compensation a full month after making my claim. They ignore emails, provide unhelpful responses and close tickets without warning just to put you off claiming compensation. Honestly act like the Mafia. I can't begin to think how many passengers have not got what they deserve having been put off by their deliberately obstructive claims handlings processes (if you can call it a process). | 1 |
Turkish Airlines | Denied boarding and treated horribly by Turkish AirlinesI was denied boarding by Turkish Airlines even after reaching the gates in time. At the gates no staff was responding to us, and treated us like we some beggars from street asking for us. This is completely unacceptable as there is basic communication that needs to happen.Prior to this our flight was rescheduled without automatically putting us on a replacement flight. We had to hassle with booking.com middle of our trip to put us on an alternative flight. The replacement flight provided by Turkish airlines was a much inferior AJet.Their customer service is of a similar level. I called AJet when I was stranded on the airport and they asked me to call Turkish Airlines. I called Turkish Airlines and they asked me to open a complaint online. Online complaint received a response after few days ..smh..and the response basically said to contact AJet.Don't get bothered with this airline. Just book something else. | 1 |
Turkish Airlines | Denied boarding at Gatwick airport due to name anomaly , no help from staff at Gatwick or guidance, No one to speak to. The check-in staff were very rude and dismissive.Out of pure desperation we purchased a new ticket for my son aged 11 to Turkey, at three times original price of £1400! as we had a connecting flight from Turkey.I will take this case to the ADR body and the CAA.It is not possible talk with Customer relations directly , via online feedback only!! Can you imagine?!Turkish Airlines are very unhelpful, unprofessional and uncaring. Very very unsavoury experience.Will never use this airline again and would recommend that you avoid at all costs. | 1 |
EasyJet | Denied boarding at Nice even though all paperwork was completely in order. Negative covid test was not accepted. However, I used exactly the same documents to board the next flight (which I had to pay for myself) and had no problem boarding. Proving that all my documents were correct. The second flight was delayed by 2hours 55minutes, meaning no compensation. Although this caused an overall delay of 7 hours with respect to the original flight. easyJet customer services has rejected my complaint, and I don't know how to get compensated or reimbursement.I'm disgusted by the service. | 1 |
Ryanair | Denied boarding by unprofessional staff at Stansted airport on the flight number FR8351 on the 27/7/21.My son presented a valid by the Spanish foreign office as proof of negative Covid test for this flight. He was denied boarding on the ground that NHS are not valid.We tried to show them the change on norm, as before it was that the passport or ID number needs to be included, but that was not the case anymore. But they were not willing to listen.At the end, a family separated, my sun unable to board by rude unprofessional staff at Ryanair boarding gate on that flight.Shame, because I was starting to use Ryanair for my regular 2 weekly flights. | 1 |
Ryanair | Denied boarding despite purchasing tickets way in advance. They said there was nothing they could do. They have overbooked for a big aircraft and as not all seats were sold they sent a smaller aircraft. That is a strategy to reduce costs: in this case they frustrated around 20 people (in the same situation as us), 1/3 of them might prosecute so in average is cheaper to frustrate these people than pay for the extra fuel they would consume with the bigger aircraft. When flying with Ryanair you're actually playing lottery, you might have a seat, you might not. | 1 |
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