Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Eurowings | Direct flight 19/06/2022 from Rome to Hamburg was canceled 7 hours before departure. No hotel, no food, no transfer offer / voucher of information from Eurowings. Call center don’t answer. No Eurowings staff at the FCO airport. You have to find out everything by yourself. Had to find a hotel for my own money. But what if you don’t have money for hotel? Or food? Got only email with alternative flight 20/06/2022 evening from FCO to FRA and from FRA to HAJ which is not my final destination at all. From Hannover HAJ I have to somehow get to Hamburg HAM 21/06/2022 at night by my own. No transfer offer or any information. And two missed work days. The worst service and air company I know. And compensation I can claim online is only 250eur? One hotel night and dinner in Rome costs more. | 1 |
Jet2.com | Direct flight from Glasgow to Rome without all the nonsense of transit in Heathrow. Friendly staff. Good flight times and 10 kg cabin bag included in the price. Perfect. | 5 |
Jet2.com | Direct flight no hassle.Still no idea why Jet2 are the only airline in the world to second check boarding pass when entering the airplane | 4 |
Grupo IAG | Direct flight to maritious from Gatwick.. have wanted to fly BA for years ... I was in world traveler or economy ... out dated 777 seats cramped and painful and i am a small chap price fair food disgusting..... just charge more and provide edible food Jet 2 would put them to shame I will fly Emirates nextime in a nice new airbus for less and have a break in Dubi ... what a sad state of affairs for a onec great airline that flies the British flag | 1 |
Grupo AirFrance-KLM | Direct flight was cancelled within 24 hours before departure. Alternative flight via Frankfurt was offered but almost 3 hours earlier than original and had to be at airport at 5 am. After complaining return flight was also cancelled. I do not know why. Got a refund that I did not ask for. Chat with KLM to reset return flight was refused. Had to book my own return tickets with extra costs. Pure misery, spend many hours due to faults of KLM. No contact possible. | 1 |
Iberia Express | Direct straightforward theft!I was making a flight booking online and there was an option to lock the price for 48 hours within which I can finalise the purchase. I chose that option, paid the locking fees, then received the confirmation with a link to finish the purchase within 48 hours. This link didn't work!!!! The code they sent me for the booking was FAKE and kept producing error! Customer service is ONLY contactable by phone and there are no emails for written complaints!! I spent more than an hour on a useless phone call where they kept putting me on hold then told me they can't help and I should just keep trying their website later. Of course I ended up losing the supposedly locked fair!!!! My money was just robbed!! Don't use those scammers | 1 |
EasyJet | Direct to easyJet plus when my question applies to all customers - how do I add a booked flight to my iPhone calendar… | 1 |
Ryanair | Dirt cheap, but does the job if you want to travel super cheap | 2 |
Grupo IAG | Dirty and old planes. Inconsistent service . Dreadful. Choose another airline if you can | 1 |
Ryanair | Dirty disgusting airline, rude staff, body shaming people never again, many people on my flight were disgusted the way a lady was treated, yes she had a belt extension but she could still move and would not cause a problem, time you guys stopped body shaming people and learn to clean your airline up dirty is an understatement | 1 |
Grupo AirFrance-KLM | Dirty plane, my seat was full of coffee and the table as well. Food was terrible, the worse I've ever had in any airline, the business seats were paper thin and very uncomfortable, they didn't even tilt 🤦ðŸ»â€â™‚ï¸ðŸ¤¦ðŸ»â€â™‚ï¸ Service was not great either, the stewardesses prefere talking behind the curtain then check on the clients. | 1 |
Ryanair | Dirty plane, no the professional crew didn't even hand out magazines on the return flight. I paid 72 euros for front row seats. And there were people flying next to me who got these seats for free.Due to the fault of Ryanair, there were no flights with Aer Linqus and AirBaltic. Since November, Ryanair has canceled all flights to Vilnius. And now it's not clear how I should fly to my parents with a small child. | 1 |
Ryanair | Dirty plane. Dirty plane. Dirty plane. 👎🽠Bottom of the pit organisation. Staff 👎🽠| 1 |
EasyJet | Dirty robbing *expletive*. Holiday on 4th May - £525 per person. 7th May when UK government announces travel zones - £990 per person. I own a pub that's been closed a year. Just reopened. I didn't reopen and charge £10 for a sodding pint did I? No. Because I'm not a dirty robbing *expletive*. | 1 |
Jet2.com | Dirty seat area. On boarding there was crumbs all over the seat, the tray table and surrounding area had food and drink residue all over it. Large piece of chewing gum stuck just below the tray table. All easily visible so obviously had not been cleaned. Not nice! | 3 |
Ryanair | Dirty thieving 😡 with all your hidden cost that's all I can say. | 1 |
Ryanair | Dirty underneath my seats, I know it's affordable tickets but it's just basic to keep the plane clean. The air hostess was rude. | 2 |
Ryanair | Dirty yet again! Last boarding and had to wipe crumbs off our seats! Dirty dirty dirty air line. Also delayed, but we expect this don't we.Now been piled onto plane and told we have to wait an additional 20mins.Then the 4+ hr flight.Absolutely take the mick!Yes I would love another 20mins sitting in someone else's filth. I know the tickets are cheap but it doesn't need to be this much of a bloody carry on 😣 | 1 |
Jet2.com | Disability assist was excellent | 5 |
Jet2.com | Disability proceeded great 👠reliable staff flight on time | 5 |
Jet2.com | Disabled husband forced to climb steps to aircraft as no ambulift available | 2 |
Jet2.com | Disabled travelling made a little more easier with this company … | 5 |
Wizz Air | Disapointed with London Luton and Gatwick to Athens new timetable! I had a flight booked for 15:45 in April and they Just told me 4 weeks before that my flight has changed depart 705am and I may change to any day for free! Problem is Wizz sudenly only have flights every single day only departing @ 7am from both Gatwick and Luton! so Ineed to wake up @3am! Luckily I booked via Trip and I asked for a full refund! Until the times change I will fly with others. | 1 |
Wizz Air | Disappearing check in desk. We arrived just over hour before flight departure from Venice. No Wizz Air desk, no check in information on the screens although all flights before/after had info on check in, boarding, go to gate etc. It took 15 mins to find someone who could tell us where they had set up their temporary desk, in the area with flights to the US but this was to UK. By that time there was no-one from Wizz Air left there and check in closed. Had info been provided on the screens we would have made that flight. I realise we had not much delta with the time arrived due to transport delays but shocking lack of staff, visibility, accountability etc. I've not even bothered to raise this as a compliant, seeing the reviews below. Now deciding whose kidney to sell to cover the cost of new flights. | 1 |
EasyJet | Disappointed after a recent experience where we were charged £48 for having a large cabin bag instead of a small cabin bag at the gate. The worst bit is we were told at bag check in that we would be fine to take it on by staff who could of pointed this out as we were quite happy to check the bag in if needed. Poor customer service and very sneaky for an unnecessary additional charge | 1 |
EasyJet | Disappointed is an understatement wont use again customer service not very helpful if they can understand what you're saying told them to keep deposit & cancel booking as no conferdance in there company. | 1 |
Turkish Airlines | Disappointed regarding the treatment my family and I received at the front desk at London Heathrow Airport (LHR) on February 15th, between 10:45am-11:30am. We were a group of six passengers, including elderly parents, traveling on a connecting flight that was delayed. Upon arriving at the Turkish airline desk, we requested assistance with checking in, the staff said she cannot checkin because we are late, our previous flight was delayed and my mom needed wheelchair assistance. (It was requested with Turkish airline as well). We asked for finding alternative flight options, unfortunately, the two staff members the lady and the man displayed unprofessional behavior, particularly the female staff member who was dismissive and unwilling to help. When we asked if there were any available flights, she simply stated, "we don't have any more today or tomorrow" without making any effort to check. When we requested to speak to a manager, she refused to call one and repeatedly stated " I can't help". We were left to search for solutions on our own, despite our urgent need especially with elderly parents. When we asked the two staff members for their names, they refused to "provide their names". This experience was extremely frustrating and disappointing, as we have previously had positive experience with Turkish Airlines. However, this level of customer service was unacceptable. The lack of assistance, professionalism, and willingness to help customers in distress does not align with the high standards from an huge airline company like this. I wanted to address this issue to ensure that other customers do not experience similar treatment. | 1 |
EasyJet | Disappointed that Easyjet are lobbying for taxpayer bailouts and refusing to pay their share of costs for environmental damage. See recent Guardian reports, no links allowed here.They obviously just want to get back to fleecing customers and refusing refunds, and have no interest in a sustainable future where where we can have the occasional flight without feeling guilty.Disgrace. | 1 |
Vueling | Disappointed that they have cancelled flights in the middle of the season... | 3 |
Jet2.com | Disappointed this time as Christmas music was strangely being played, cabin staff were very loud and used inappropriate language while having a chat and laugh in the back | 2 |
Jet2.com | Disappointed too be honest.Delayed leaving Newcastle for Faro bu couple of hours and then again on return flight more than two hours delayed.Due to Fog at Newcastle we were forced to land at East Midlands and than Buses back to Newcastle. Arrived 4.30 AM into Newcastle One to Forget. | 3 |
Grupo IAG | Disappointed with British Airways this time, my wife is 7 month pregnant and hence I contacted to airlines to book and pay for the seats where there will be no recliner seats in front of her and I was told that all the basinates seats were not available for booking and nothing available however I saw in flight that seat 30 DEFG all seats were taken by young and healthy adults, it's a shame that British airways declined my request even though I was happy to pay the seat charges, this type of response is not expected from a reputed airlines. | 1 |
Grupo IAG | Disappointed with Discomfort: A Review of British Airways Shorthaul Business Class and VIP LoungeMy recent British Airways experience left me feeling more like a harried babysitter than a relaxed business traveler. Let's break it down:Shorthaul Business Class: Cramped and UnderwhelmingBA's shorthaul business class is a masterclass in disappointment. Sure, the blocked middle seat offers a theoretical increase in space, but in reality, the seat pitch feels identical to economy. Forget about stretching out or even getting comfortable enough for a decent nap. It felt more like a high-priced game of airplane kneesies.Food and Drinks? Meh. The complimentary food was, well, complimentary. Edible, but nothing to write home about. The free drinks were a minor perk, but again, not exactly a deal-breaker on a short flight.Priority Boarding: A Glimmer in the Gloom? The only saving grace was priority boarding, which saved a few minutes of queueing hell. However, this meager advantage couldn't erase the overall feeling of being trapped in a glorified economy class with a slightly shinier seat.Price vs. Experience: A MismatchThe price premium for shorthaul business class felt like a cruel joke. For that price, I expected significantly more. This felt more like a budget airline experience with a business class label slapped on.BA VIP Lounge: A Lawless Crèche Disguised as RelaxationNow, let's talk about the BA VIP lounge. It was supposed to be a sanctuary from the pre-flight chaos. Instead, it resembled a lawless crèche gone wild. Screaming children ran amok while their parents, seemingly oblivious (or intoxicated by the "free" everything), sat back and reveled in the complimentary food and drinks. There was no escaping the cacophony, making relaxation an impossible dream.Overall: Avoid BA shorthaul business class and the VIP lounge if even a hint of legroom or peace is important to you. You're better off saving your money and flying economy, or consider a different airline that offers a genuine business class experience with comfortable seating and adult-oriented relaxation areas. | 1 |
Ryanair | Disappointed with Ryanair's service. Their excessive fees, including baggage and seat charges, left a bitter impression. Customer support was unhelpful, with long wait times and unfriendly staff. Consider other options for a smoother travel experience. | 1 |
Ryanair | Disappointed with Ryanair. They cancelled my flight twice. I stupidly tried to support them by rescheduling. I cannot fly due to restrictions within my country. Ryanair will not refund. Will not book a Ryanair flight next year if this is the way they treat 'loyal' customers. Why take the risk to support them when this happens. | 1 |
Jet2.com | Disappointed with having to stand in the rain at LBA whilst waiting to actually board the plane after quite a walk from the terminal- the matter was made worse as on returning we had to wait onboard before we could disembark, so waiting for busses some twenty minutes , when in actual fact we were closer to the terminal than when we left ( and the sun was shining)That said the crew where excellent and I doubt it was they who made such illogical decisions 👌 | 3 |
Lufthansa | Disappointed with my experience with @Lufthansa! Last year, I missed my connecting flight in Frankfurt due to a delay of the previous flight. Consequently, I had to stay overnight and completely rearrange my plans for the following days. To my delight, I was promised compensation, which, unsurprisingly, never found its way into my bank account. After countless calls and emails, it took a whole nine months for a service representative to finally acknowledge my case. But that was just the beginning of my frustration.Lufthansa's customer service department actually had the audacity to scrutinize every single item of my expenses incurred during my unexpected overnight stay. As if staying in an expensive city like Frankfurt wasn't aggravating enough, the airline refused to reimburse my justified costs, citing ludicrous reasons like some of the items, including headphones and cables, not falling under their reimbursement policy. I had to purchase them because, inconveniently, I had to work from the hotel the next morning and didn't have my work equipment with me. I had assumed I would already be back home by then.After this prolonged battle, I really have no desire to engage with Lufthansa any further. Not only did my flight delay result in a highly unpleasant experience with Lufthansa, but it was further compounded by their abysmal customer service. It's truly laughable that after waiting nine months for my money, we're now haggling over individual items, and Lufthansa is trying to pinch every penny…It's shocking how Lufthansa treats its customers, especially after such disappointing incidents. As a long-time customer, I expect more respect and accountability. It's time for Lufthansa to not only view their customers as sources of revenue but also to provide them with the service they deserve. #LufthansaFail #Disappointed #CustomerServiceFlop" | 1 |
Grupo AirFrance-KLM | Disappointed with my recent airline experience. The condition of the plane seats left much to be desired; some were broken, and the front seats lacked sufficient legroom. Unfortunately, there were instances of unprofessional behavior, including inappropriate touching without my consent, from cabin staff, which led to uncomfortable situations. It's crucial for airlines to maintain a respectful and welcoming environment for all passengers. Additionally, there seemed to be a miscommunication about restroom availability, as some toilets were reserved for staff, causing inconvenience. Communication could have been better, and their assistance was lacking in some areas. I hope the airline takes these comments constructively to enhance the overall passenger experience in the future. | 1 |
Grupo AirFrance-KLM | Disappointed with my recent experience with Air France. After a smooth flight from Malaga to Paris, I was forced to pay €75 at Charles de Gaulle for a few extra kg in my hand luggage, almost the price of my ticket! Despite talking to 3 staff members, I was told there was no alternative. This experience has made me reconsider flying with Air France in the future. | 1 |
EasyJet | Disappointed with the outcome but your agent was great - very clear and helpful. | 4 |
EasyJet | Disappointed with the schedule change but cancellation in the chat was easy. | 5 |
EasyJet | Disappointed, I wasn't able to access the chatbox / customer service phone number. Got through to live chat. Didn't get the resolution as I was hoping to reverse changes to flights I had made. Gutted that Easyjet cannot offer a simple customer service gesture. | 1 |
EasyJet | Disappointed, they cancelled our flight home from Portugal, they have no customer service at all and didn't pay out my expenses which they said they would.I wouldn't ever fly with easyjet again! | 1 |
EasyJet | Disappointed. I emailed easyJet as advised due to their hold times being so long. 4 months later and about 3 emails as I didn't want to pester them and I still have had no response. I work in customer service and find it disgusting that they can't reply to an email after 4 months. I'm not after much just a reply. | 1 |
Grupo AirFrance-KLM | Disappointing Business Class Experience on Air France. My wife and I recently flew with Air France in business class from Rabat to Manchester, with a connecting flight in Paris. Overall, it was a very disappointing experience that did not meet our expectations. On September 28, we boarded our flight from Rabat to Paris. The business class seats were barely an upgrade from economy, with limited recline and lacking amenities. The meal service was lacking - a small cold pasta salad and no appetizer or dessert. Upon arriving at CDG, there was no priority boarding or fast track security for business class passengers. We waited in a long queue for 35 minutes to board our connecting flight to Manchester. Again, the business class meal was mediocre - a small cold sandwich. On our return journey on October 1, we decided to fly economy class. Our flight from Manchester departed 15 minutes late. We were anxious about missing our connection in Paris due to the delay. The food was disappointing. Our flight landed in Paris 25 minutes late, giving us under 40 minutes to catch our connection to Rabat. We rushed through the airport and reached the gate just in time. However, upon landing in Rabat, we were informed that our checked luggage had been left behind in Paris. We had to return to the airport at 11:30pm when Air France sent the bags on a later flight. Overall, Air France's subpar seats, lack of amenities, mediocre food, and mismanaged baggage handling made this a terrible experience. I would not recommend flying Air France, especially in business class, based on this disappointing trip. | 1 |
EasyJet | Disappointing Experience with EasyJetI recently had a very disappointing experience with EasyJet while traveling from Gatwick to Basel, and I wanted to share this review to inform other travelers.Confusing Timing Notifications: EasyJet sent several notifications indicating a 40-minute delay for our flight. Based on this information, we arrived at Gatwick Airport 2 hours early, expecting it to be sufficient time. Unfortunately, due to long security lines, we missed our flight. The conflicting information made it extremely difficult to plan accordingly.Rebooking Difficulties: After missing the flight, we went to the information center, where we were informed we needed to rebook at £110 per person. The representative refused to disclose the exact time of the rebooked flight, which added to our frustration.Damaged Luggage: After finally passing through security, we found that our checked luggage was scratched all over. We informed the baggage damage team, but they refused our claim, stating that the suitcase was still in movable condition. This was disappointing, as it was a new piece of luggage when we checked it in.Unexpected Overnight Expenses: Since all flights were booked, we had to return the next day. This forced us to book a hotel for £400 and purchase new tickets for £410, significantly increasing our travel expenses.In conclusion, I advise travelers not to rely solely on EasyJet's mobile notifications. Instead, follow the airport's information screens, which are not visible until after passing security and entering the shopping area. Mind security line takes close to an hour.While EasyJet is often the only option for certain destinations, this experience highlighted major shortcomings in customer communication and service.Thank you for considering these concerns. | 1 |
EasyJet | Disappointing Experience with EasyjetI booked a flight with EasyJet to Paris, and what was supposed to be a smooth journey turned into a nightmare. The flight was delayed by 2 hours without any proper explanation, leaving us stranded at the gate. When boarding finally commenced, we watched as our flight arrived only to be cancelled right in front of us.What followed was a series of frustrating events.Easyjet informed us that we could book another flight and claim compensation for the inconvenience. However, despite following their instructions, we have yet to receive any refund or compensation for the additional expenses we incurred, including overnight stay, taxis, and lost accommodation and tickets for a day in Disney.This level of incompetence and lack of accountability is unacceptable. Not only did EasyJet ruin our travel plans, but they also failed to provide the compensation they promised, leaving us out of pocket and extremely disappointed.I strongly advise against choosing EasyJet for your future travels. Their disregard for customer satisfaction and inability to handle basic issues make them a company to avoid at all costs. | 1 |
Grupo AirFrance-KLM | Disappointing Experience with KLMI had a frustrating experience with KLM. My ticket was suspended due to an issue with Trustly, despite payment being successfully processed. I had to buy a more expensive ticket at the airport and was left with additional costs, including baggage fees. Customer service was unresponsive, and I had to repeat my concerns multiple times. While KLM acknowledged the refund for the original flight, the compensation for the extra costs incurred has yet to be resolved. Overall, a disappointing experience with poor customer support. | 1 |
Lufthansa | Disappointing Experience with Lufthansa AirlinesI recently had an unfortunate encounter with Lufthansa Airlines during my recent trip. My flight was significantly delayed, resulting in lost luggage, and to make matters worse, there was a distinct lack of accountability and customer service from the airline.Despite the inconvenience caused, there was no apology or consideration offered by Lufthansa for the troubles I faced. The customer service I encountered was nothing short of disrespectful.Many others seem to have faced similar issues with the airline. As a collective group of passengers, we believe it's time to take a stand. It's only fair that Lufthansa takes responsibility for their actions, compensates us for the inconveniences we endured, and issues a sincere apology.It's about time we, as customers, voice our concerns and demand better treatment. I invite anyone who shares this sentiment to join our cause. Let's unite and hold Lufthansa accountable for their actions.If you're ready to stand up against such poor treatment and demand the respect and service we deserve, I encourage you to join us in taking collective action.Let's make our voices heard. | 1 |
Lufthansa | Disappointing Experience with LufthansaWe booked expensive tickets with Lufthansa, expecting high-quality service. Unfortunately, the experience was very poor. On a flight lasting over three hours, no food was provided, which was surprising and disappointing.To make matters worse, our connecting flight was operated by SunExpress, a budget airline, even though we had booked directly with Lufthansa. This was an unpleasant surprise, as we did not plan or expect to fly with a low-cost carrier.Overall, the experience did not match the price we paid, and we were left very disappointed. We expected better service and transparency from Lufthansa. | 1 |
Grupo AirFrance-KLM | Disappointing Premium Economy onboard experience on flight segment from CDG to YYZ in July 2024 with AirFrance. Journey segment originated in AMS, and the SkyPriority AMS airport was quick to check-in and drop-off luggage, with express security line, but wasn't really needed since the regularly security lines were moving just as quick. The AF Premium Economy experience on the trans-Atlantic segment was a real disappointment though, and should next time choose one of their SkyTeam members like KLM or Delta instead. Seats and cabin interior were dirty. Crumbs, dirt, and hairs evident on the seat, storage areas, food surfaces, and floor. Headphones are built-in cord-connected to the plane, with a sticker claiming they have been sanitized after each use, which I'm not so sure off. Service on the plane is really disappointing, with crew really not friendly at any point during the flight. They look angry, don't smile, and try to avoid any service as possible. Was almost impossible to get a drink at any time during the flight, as they don't answer the attendant call requests either. If you can the attention of a steward to request a drink, they are served in such small paper cups, and then filled only half full, so it's basically the portion of a Costco drink sample. In flight hot meal was a disgusting mushy pasta with mushed peas puree and it didn't look any better. Best part was the dinner roll with butter. Late night snack was a cold soggy bun with a super thin layer of pre-spread hummus, which was also quite gross. If this was the service and food in Premium Economy, I can't imagine what Economy was like. Online reviews said Air France Premium Economy was good and I was looking forward to it, but now I wouldn't recommend it. Would opt for a different airline. | 5 |
Ryanair | Disappointing access to a real person for any customer service queries. Their BOT keeps you waiting and then you may get through to a Rep and regardless of whether you are regularly writing and responding they will just cease to respond - virtually no help at all. NO customer care. Ryanair does not value its customers enough. | 1 |
Grupo IAG | Disappointing again especially on business. The service is ancient, one world lounges are a catastrophe at Heathrow. Business class seat is similar to economy and electronics are very poor onboard. | 4 |
Lufthansa | Disappointing and infuriating. Paid for upgraded seats however given the two middle seats of a row of four - hideous when going to the bathroom several times over a long flight. Cabin crew were annoyed we were unhappy about our money being stolen by their company for services not given, and practically threw our food and drink at us the whole flight - it was pretty unappealing anyway.To give credit we did arrive more or less on time and safely so really that is what you ultimately want.However then ensued several months of emails trying to at least get a refund for the services not supplied - no joy with this and in fact some very weird emails promising refunds which never materialised. What a waste of time - would never fly with Lufthansa again and definitely would not recommend. I was very surprised that the German national air carrier is so abysmal! | 1 |
Turkish Airlines | Disappointing and uncomfortable flight from Istanbul to Mauritius and back with minimal leg room and narrow seats. More leg room on the BSL-IST A321 than on the A330. Food was barely edible, lukewarm and minimal choice. First and last time with them ! | 3 |
EasyJet | Disappointing customer services. Tried over three days without success and had to give up. An email from the CEO apologising for cancelled flights and voucher sent, without a preferred option of a cash refund, was totally unacceptable and reply to this effect sent. A week later I have not had a reply. Disgraceful! | 1 |
Jet2.com | Disappointing delay to takeoff from Tenerife but time made up and arrived on time in Manchester. Larger, and presumably faster, plane used on return flight, so all good. | 4 |
Grupo AirFrance-KLM | Disappointing experience in Air France Premium Economy. The arriving plane was delayed inbound due to mechanical problems and then had further mechanical problems resulting in more delays leaving Detroit. Gate agents did a reasonable job of keeping everyone informed. I had read poor reviews of the Premium Economy seating and was still surprised to discover how uncomfortable the seats were. They do not really recline but slide forward and finding a comfortable seating position was difficult. My wife did better since she is shorter but at almost 6ft I could not get comfortable in the seats at all. Footrest was basically useless. I managed to make the seat a bit more bearable by sitting on the folded blanket and the pillow provided on the seat. The "inspired gourmet meal" per the AF website was the same as regular economy and not that inspiring. The appetizer "inspired by the Business Class menu" was a meat pate that really didn't pair well with a vegetarian meal. The "chilled oshibori towel" was missing, replaced by a wet wipe tossed on the tray table. Service was minimal and indifferent with the crew disappearing right after the meal was served - there were no water runs or crew service for the majority of the flight. In general, the flight experience reflects what seems to become the norm. However, the Premium Economy hype on the Air France website raises unrealistic expectations. This flight was a code share with Delta and the Delta service on the Delta return flight was significantly better. All in all, the Air France Premium Economy product is poor and not a good value for money. | 4 |
Wizz Air | Disappointing experience in general. All the flights from/to Vilnius were cancelled a few months in advance due to NATO summit, but wizz air pretended they never heard of this until the last minute and were even selling tickets on those dates. Their customer line is just useless - they neither have any info nor they can help. I got to pay additionally from at my own cost to reschedule my flights, as wizz air kept silent until the very last moment and I didn't want to lose my hotel reservations or stay without a hotel. | 1 |
Eurowings | Disappointing experience with Eurowings. Despite paying for extra luggage and only having a light carry-on, I was unexpectedly charged an additional 50 euros just before boarding. Had I been informed at the check-in desk, I could have easily combined my belongings. Furthermore, the check-in staff lacked courtesy and displayed poor customer service. I've chosen not to patronize other companies for similar reasons and will do the same with Eurowings. They've lost a long-term customer due to inadequate service and unexpected charges. | 1 |
Grupo AirFrance-KLM | Disappointing flight. A very old Boeing 777, seat configuration 2-3-2 in Business. Champagne and wine were nothing special. Food was the worst I had on a flight, my beef was overdone, vegetables tasteless and cheese had supermarket quality! We arrived punctually and the crew was very friendly. | 3 |
Turkish Airlines | Disappointing service and I haven’t even flown yet! Rescheduled my flight + 1 day - no compensation or even consideration for the inconvenience it has caused me. It’s cost me a day of work and also an additional hotel! Never using again! | 2 |
Lufthansa | Disappointing service on the Transatlantic leg, pasta and beer/wine, no liquor, and for the rest of that flight only water was available. From Germany to Turkey, a bottle of water and nothing else. Won't look forward to flying LH ever again. | 6 |
Grupo IAG | Disappointing service – no refund for cancelled flightI booked a British Airways flight through Booking.com, which was later cancelled by the airline and rescheduled to a much earlier time (6:40 AM). I didn't accept the change and requested a refund on April 8.Booking.com promised to contact the airline, but over 10 days later — no result. Both companies keep blaming each other and leave the customer in a loop with no accountability.Very disappointed. I will not book flights through Booking.com again. | 1 |
Grupo IAG | Disappointing service – no refund for cancelled flightI booked a British Airways flight through Booking.com, which was later cancelled by the airline and rescheduled to a much earlier time (6:40 AM). I didn't accept the change and requested a refund on April 8.Booking.com promised to contact the airline, but over 10 days later — no result. Both companies keep blaming each other and leave the customer in a loop with no accountability.Very disappointed. I will not book flights through Booking.com again.See more | 1 |
Grupo IAG | Disappointing service, plane interior and terribly incompetent customer service I booked my flight directly through BA's website. Soon after I started to get emails saying my selected seats (I paid extra for the selection) had been changed by BA without any reason given and I was directed to the website. There I found no information on the said seat change. This happened several times (I had 4 flights altogether). The website seems to be a digital dinosaur. The first leg of my flight was fine, until I discovered in the transfer area at Heathrow that I forgot my new laptop onboard. Immediately I contacted BA's so called Customer Service (what an oxymoron), which basically said they can not do anything, I would have to wait until the cleaners (working for a contractor) would have finished their job and hope they would discover the laptop and return it to so called Lost & Found at the airport. BA's customer service said they couldn't contact their colleagues in the terminal/gate were the plane was still and let them know there was a lost laptop by seat no 27A of the plane (yes I told them exactly were the laptop was). They wouldn't take any contact details either to notify me if and when the laptop would be returned and they refused to register the incident. They simply had no interest in assisting me and didn't even make an attempt to pretend they did. Communication via their online customer service was poor, and they didn't even respond to my messages. In the end I emailed the representative at Heathrow and he replied with a message form his supervisor (which did not reveal his name): "It is not the duty of British Airways to find lost property on behalf of our passengers, however if you would like to dispute this you can contact customer relations online with further feedback." They took no responsibility and referred me to Smartecarte, which is the contractor cleaning their planes and apparently collecting lost items at Heathrow. I have not received the laptop, worth 2 thousand GBP, back now 3 weeks later. The flights between London and Cape Town (~12 hours), were unpleasant. The flight attendants were seemingly unenthusiastic about their job, it took up to an hour to collect the trash after the meal, which also was distributed extremely slowly. Food was not good. Boarding was slow and inefficient. Drinks were only offered twice (otherwise you'd have to ask for it especially) on this long flights. The seats were of fabric, uncomfortable and room too scarce to relax and sleep. All in all flying with British Airways was disappointing and I will not be keen on flying with them again. | 3 |
Grupo AirFrance-KLM | Disappointing service. Questionable food/snacks on board. Horrible earphones, so bad that one can’t hear the audio at all (and I flew multiple aircraft - the same story with all of them). I am platinum for life and yet I was denied access to the lounge in Amsterdam because of my flights schedule. If you ever could chose different airline instead, that is my recommendation. | 3 |
SAS | Disappointment and frustration regarding an unresolved issue related to an overcharged bag on my recent flight. Despite my attempts to seek a resolution, I have yet to receive a response from their airline. I discovered that the baggage I had already paid for was not showing in the system. Consequently, I was charged an additional amount by the airline for the same baggage. In an effort to rectify this unjust charge, I promptly contacted the customer service and was advised to file a claim through a provided link. I followed the instructions and submitted my claim accordingly, expecting a prompt response and resolution. However, to my disappointment, I have yet to receive any communication or refund regarding this matter. No one will address this issue that I have been incorrectly charged. It is disheartening to experience such a lack of communication and delayed resolution. | 1 |
SAS | Disappointment and frustration regarding an unresolved issue related to an overcharged bag on my recent flight. Despite my attempts to seek a resolution, I have yet to receive a response from their airline.I discovered that the baggage I had already paid for was not showing in the system. Consequently, I was charged an additional amount by the airline for the same baggage.In an effort to rectify this unjust charge, I promptly contacted the customer service and was advised to file a claim through a provided link. I followed the instructions and submitted my claim accordingly, expecting a prompt response and resolution. However, to my disappointment, I have yet to receive any communication or refund regarding this matter.Noone will address this issue that I have been incorrectly charged. It is disheartening to experience such a lack of communication and delayed resolution | 1 |
Ryanair | Disappointment!They sent a free cancellation mail but nothing happened.The request was not processed and the escalate did nothing.No refund, No answers, No support! | 1 |
Ryanair | Disaster air company! I buy tickets 2 months ago, today i wanted to check in and i find out that my booking is not active. How the very unpleasant customer support agent explained my ticket were not even charged, however money taken, with no chance to refund or get any credit. This looks like legal stealing, is this even possible this days? I have to buy new tickets for the price 3x higher then i bought in august. I wish them full bankruptcy from the bottom of my heart!!! | 1 |
Vueling | Disaster company... Dont ever fly with the. They changed our flight with 1 day notice from 7 hours to 20 hours | 1 |
Wizz Air | Disaster of a company.. everything start to finish.. said will collect from airport.. had to get a bus there.. after returning the car (no one there) I had to walk back to the airport.. if I was alone and had to carry all my luggage this would've taken hours.. claimed damage after I'd left the country despite not doing any damage and the car being given to me covered in scratches and dents. Complete scam artists, there is a reason their reviews are awful, I just wish I'd looked at them first to save myself the pain and money! | 1 |
Lufthansa | Disaster! I've been loyal customer of this airline for years but the treatment you get now it is absolutely disgraceful. I have spent at least 3 hours trying to reach customer service to rebook my ticket. After the conversation was done I have discovered that they charged me as business class for the economy light ticket with no luggage although I have clearly stated that I need to check in suitcase!!!! Be aware the prices displayed online do not match with those you get calling to the call center!!!! | 1 |
Iberia | Disaster!! Changed my flight from 3pm to 7am. I could not fly in the morning; I wrote on their web, they answered 9 days later that I had to call them, but no one ever picked up the phones on any of the number I repeatedly called (it always ends up with a message asking to go on their website!!). So I lost the money, never managed to get it back. I will never ever again fly with these crooks. | 1 |
Jet2.com | Disaster!! Full fight on board, including headbutting, fighting, diverted to Sophia, then crew out of hours do flight terminated at Stansted and coaches to Leeds. Not Jet 2 fault just drunk idiots! | 1 |
Grupo AirFrance-KLM | Disaster…,Lost my luggage, dont know what they are doing and give false i formation. Fly With Another Company..Now on day 5 i still dont have my luggage..spent many hours trying to contact them. The only means is by chat and that is so automized it does not reflect reality and to no help whatsoever. | 1 |
Grupo IAG | Disastrous Experience with British Airways at Aberdeen - Misinformation and Distress"I am writing to express my profound disappointment with British Airways. My wife and our three-month-old daughter had a horrific experience checking in for their flight from Aberdeen to London Heathrow on March 28, 2024, at 6:00 AM. My wife, a US Green Card holder, was traveling with our British citizen daughter to the US.Despite providing official US government documentation confirming that our daughter was eligible to travel without an additional visa, the British Airways check-in staff, and their supervisor, insisted otherwise. They were adamant that our daughter required a visa, causing significant distress and tears.This misinformation was completely unacceptable, and the staff's handling of the situation was unprofessional and deeply upsetting. They even refused to check our luggage through to our final destination. The experience was incredibly stressful, especially for my wife traveling with a young baby. This was compounded by having purchased business class tickets, that were meant to make this trip less stressful.I strongly advise against traveling with British Airways if you expect accurate information and compassionate service. Their staff's incompetence and lack of knowledge caused unnecessary distress and hardship. AVOID." | 1 |
EasyJet | Disastrous comms. | 1 |
Iberia | Disastrous flight with Iberia. Movie viewing system broken. And the food wasn't great. | 1 |
Lufthansa | Disastrous service.They changed my flight two times just days before departure and left an impossible-to-make 12-minute transit time in between. Had to go through lots of headache with their ****** customer service and had to cancel my ticket after all. Would have given them zero if I could. | 1 |
Turkish Airlines | Discasting airline liars and thieves, dont trust that airline they are going to let you down believe me! | 1 |
Ryanair | Discgraceful fraudulent little thieves. Booked cabin luggage and even took a photo of bag fitting in size machine and they left with the option between leave the bags behind or miss your flight. Charged me 46 euros there and then and staff were very rude. Will be making sure never to use Ryanair again. | 1 |
EasyJet | Disconnection of the chat. Waited for 30 minutes and the agent disconnected the chat in 5 minutes. | 1 |
Vueling | Discount didn't work | 1 |
Ryanair | Discraaeful ok getting money UNPROFESSIONAL with information and customer service! Booked tickets with ryenair for my husband meet his RELATIVes in Ireland 1st time I emailed company asking if we can fly without passport they said yes customer can fly using valid passport or identify/citizens card and valid identification, so I clarified can I fly UK to Ireland on citizens card they said yes so we didn't get passport (we had time to if needed)so we got airport today and refused instantly didn't bother we had verification, they said it had be Irish citizens card which it don't state on the webpage it had be Irish one so false info we wanted hundreds on flights and travel to-from airport BECAUSE false info after ryenair said I'd able fly | 1 |
Lufthansa | Discriminated against!I had such a bad service at the airport in Addis Ababa by the Lufthansa crew!I have contacted Lufthansa on Twitter but no reply after 10 hours!This is the worst customer service and of course I will never book with you again.However, I expect a really good explanation for the discrimination I have suffered!Find below my twitters:"Hey @lufthansa , thank you so much for the horrible service today at Addis Ababa airport. Holding my passports, laughing and insinuating that I am not an European citizen!? No information given, just laughs? I really hope it has nothing to do with the way I look.""And again, the same situation happened at the gate, the agent advised that he had to look closer at my face. The gentlemans in front of me did not have their passport checked! Is the skin colour part of your security check? Feeling really disappointed!!!!"I will not stop seeking for answers for your poor judgement and discriminatory policy ( to say the least).I am very looking forward to hearing from you.Constância | 1 |
Ryanair | Discriminated for being disabled by a useless customer service advisor. After calling because my special assistance request hasn't been added and I couldn't add an aisle seat for for disability, I was told I would have to go to the airport and pay! PAY FOR BEING DISABLED!!!!! | 1 |
Wizz Air | Discrimination action!I came 2.5 hrs.l before my flight and as early bird I got the last seat in a blocked corner of no window. I see almost while people sit in the front and low down are other ethnics and kid (might kids are annoying in their point of view?)They have real problem of humanity. | 1 |
Grupo AirFrance-KLM | Discrimination for smokers. No smoking area on Amsterdam. Flight with 3 hrs delay. People loosing connections. Rebooking. Food, small amount, poor quality. For a 8 hrs flight, after 6 hrs waiting time ( 3 hrs delay), staff asking you if you need/want their poor quality food. Staff present on , during flight, one hour at the beginning and one at the end. | 1 |
EasyJet | Discussed service and scamming company!!!Due to the a little bigger bag size I had to pay at the airport for a large cabin bag , hold bag price. I tried to receive refund for a large cabin 15 kg bag that was ordered along with the ticket. It's declined by a company.I will never again use EasyScams. | 1 |
Ryanair | Discussing how these lot talk to people on their Twitter.They assign random seats to passengers even if plane is empty just so people would pay £30 to sit together.They charged us for a sandwhich and then proceeded to forget about it and gave it to us all dry.And they consistently run out of vegan options, no I am not snotty I just thought it would be nice to have the vegan option as I then would not throw up on everyone around me.And the glorified babysitter doesnt even know where the life jacket it.Gross plane as well. | 1 |
Vueling | Discusting airline . Robbed my money. .and then cancelled my flight . | 1 |
Ryanair | Discusting customer service not helpful at all - refused to help us with our boarding sat our young children away from us and each other wanted more money to put us together. This was despite the plane being half empty!! They put money before children safety | 1 |
EasyJet | Disgrace - on a 2hour 50 minutes flight to have to suffer a delay of more than 3 hours. What a disgrace! More than 100% delay in flight duration, on a late night flight - putting so many flight and passenger associated people involved at so much inconvenience. My son is on this flight flying out to visit the sick. Compensation seems like peanuts in comparison. A disgraced airline. | 1 |
EasyJet | Disgrace ... I wait for 2 hours on the phone and wait ed in your chat room 3 hours ...when you had cancelled the booking and still didn't get an answer. | 1 |
Grupo IAG | Disgrace Great British AirwaysFlights become delayed that is standard. We asked for additional water and steward with a long face decided to give it. Wow.3 hours of waiting for luggage!!!!!Never again we will check in the luggage. Let them find the space in the aircraft!Oh I would forget the customer service at the airport useless! Not nice! | 1 |
EasyJet | Disgrace not allowing rescue dogs on a flight to look for a missing Belfast man | 1 |
Lufthansa | Disgrace of Service!!Already 15 days passed since I sent an email (including 5 reminders and 2 telephone calls) and still waiting a reply! This after my flight was delayed and my luggage did not arrive in Innsbruck. Will never use your service again and definitely NOT RECOMMENDABLE!Feedback ID 30792658 | 1 |
EasyJet | Disgrace of a company no update of flight status untill 1 hour after our flight to then be canceled and can't get another flight for 60 hours after original departure date.No help from staff at airport rude and ignorant business meetings canceled which could cost me a substantial loss and trying to organise alternate childcare.Would highly advise no one ever uses this company again they should not be allowed to operate like this | 1 |
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