Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Disgusting company RYANAIR, we pay for our flights and we still have to pay for our own seats if we check in too late, it's disgraceful we've used Ryanair a few times, but it's getting worse, once we were robbed to buying our own seats even though we already purchased our flights, we went into our plane to find the nothing had been cleaned, rubbish on floors, empty plastic bottles stuffed down the side of seats and even pop spilled on seat then dried, there should be hygienic at least do a quick clean around,the airline staff on board are rude when we question the dirty plane, this will be the last time we fly with these just spend extra for better quality airline. | 1 |
EasyJet | Disgusting company and awful customer service. I have spent the last two months emailing, messaging, Facebook and Twitter and not one single reply. They deserve to go under the way they have treated people through this terrible time. | 1 |
Ryanair | Disgusting company charging people for everything they can. Our flight was delayed for 3 hours but they still charged us the 110€ late check in fee when we checked in 1 hour and 55 minutes before scheduled departure. So 4 hours and 55 minutes before the actual departure !! Very rude staff as well. The lady straight up yelled at me and told me she would deny me and my boyfriend boarding if we didn't pay the fee without any more complaints. | 1 |
Ryanair | Disgusting company first and last time I fly with them. Wouldn't let me check in on my return flights because they didn't have a suitable seat for my 2 year old and was told to check in at the airport. When we got to the airport was told we had to pay £230.00 because we didn't check in beforehand even though we couldn't. Not our fault and Ryanair are saying it's our fault. Scam company. | 1 |
Ryanair | Disgusting company practices.Whilst I fully appreciate the unprecedented pandemic situation that has affected this company, I continue to wait for my refund from flights in May. After spending the 13p a minute to call them today (this is after a written complaint received a lame auto response in September) I found exactly how this charlatan company works. So in May, I requested a cash refund and have evidence that Ryanair received this. It now transpires, that they auto issued me a voucher and assumed I would use it or even want it. Given I had written confirmation of receipt, I patiently awaited my refund. Well because of the vouchers auto issued, I was not even in the queue for a refund! Regardless of my detailed complaint in September, it would appear that this was only read by an autobot or an algorithm! Hence the irrelevant and confusing auto response. At no point have Ryanair made it clear that despite my refund request, this was basically ignored and I needed to re-request this. Well refund requested and apparently they will pay out within 3 weeks. Not sure I will hold my breath to that. But I can guarantee I will never use this company again. | 1 |
Vueling | Disgusting company that take your money. Don't offer you any cancellation options to secure refund during a global pandemic. £475 WASTED By these useless thieves. The customer service is basically pointless and non existent. The quicker they go under as a company the better. | 1 |
EasyJet | Disgusting company that will pay its owners 174 Million pounds and then the next week won't refund its customers for cancelled flights, wont take their calls and won't respond to them. Wont be using them again, plenty of other options!! | 1 |
Ryanair | Disgusting company to deal with. My flights were cancelled due to COVID and nearly 3 months later I'm getting palmed off with the same excuses, we don't have any refund staff, or you can have a voucher. They then give random dates just to delay the process, with no intention of refunding. Ryanair, how about you do the right thing for once, and give your customers their hard earned money back. And as for your pathetic CEO criticising other companies for asking to use tax payers money to keep their businesses running, at least they aren't stealing from there own customers like your shameful shower. I will never use this disgusting outfit again. Shame on you. | 1 |
Ryanair | Disgusting company to travel with , sitting in Glasgow and they are saying they left on time yet we are already landed yet wrle haven't left snd won't for another hour. Lies , lies and more lies . | 1 |
Ryanair | Disgusting company with the rudest staff known to mankind. They treat their customers very badly, always a bad experience flying with Ryanair. Just flown back from lanzarote amd the staff and the airport are the worst ive come across yet.. being rude every customer waiting in line to board...Do yourself a favour and avoid these scumbags | 1 |
Pegasus Airlines | Disgusting company with the worst customer service in the world.Highly unrecommended! | 1 |
Ryanair | Disgusting company! Dreadful customer service. | 1 |
EasyJet | Disgusting company!!! Left us in a stairwell for over an hour with a toddler who soiled himself. They then lost my case (containing important anxiety medication) and they couldn't less helpful- in fact they were more of a hindrance.I was without my belongings for 8 days in a remote place where nothing was easily available, with no communication from easyJet.I had to spend £600 on cloths in all, and was offered £40 compensation. More annoying though was that my health deteriorated without my medication but Easyjet couldn't care less.I have took this to the very top and still got no where a year later. Deliberately bad service is used as a delaying tactic hoping to frustrate and deter any complaints and all employees are party to it including the CEO and his assistants.Avoid like the plague!!! | 1 |
EasyJet | Disgusting company!!They won't let me cancel/refund flights which my grandparents booked, that within 5 days of booking have had a serious medical issue that has meant no future travel for them.. ever again!Sleezyjet showed 0 compassion and just repeated the line that 'they need to change their flight dates' trust me this option isn't any use to them now!!You were quick to ask the public to stand by you during the travel restrictions felt by covid, but when you are back in your feet, your not interested in helping your customers.We will never use your airline again. | 1 |
Ryanair | Disgusting company, I pray they go bankrupt. £115 charge, because of one character been incorrect 4 days after....embarrassing they have such a poor business model that they have to rely on mistakes. This is why they have probably the worth Trustpilot review in the UK. | 1 |
Vueling | Disgusting company, don't book with them. Certainly I will never done it again. They cancel flights and don't give back any money. No refunds for months, they stole money from consumers. Terrible. | 1 |
Ryanair | Disgusting company, literally goes for your money & goes too far for it. Almost every time late, very uncomfortable. Wish I could give zero for it... | 1 |
EasyJet | Disgusting company, no care for customers, we should boycott these appalling companies. I was left stranded at Milan airport with no notice my flight had been cancelled, this company has no staff at all in airports. So you are just abandoned. Please be careful if you book with this CHEAP company could end up costing you. | 1 |
Vueling | Disgusting company, terrible staff and an absolute scam!!Our flight was delayed by 2 hours, airport boards showed a new flight time was at 21:30 - which I have photos of, then all of. A sudden at 20:10 the board changed to "Gate Closed" and the airline wouldn't let about a quarter of the passengers board the plane even though their communication was incorrect and the plane had not yet taken off.We were forced to all buy new tickets, the airline refused to take any responsibility, refused to apologise in fact they were beyond rude.I am a frequent traveler for work and unfortunately often land up flying with Vueling and I have never had a flight with them that has been a pleasure. They are in general illogical, rude, disorganised and just a nightmare to deal with. | 1 |
EasyJet | Disgusting company, they deserve to go bust! They aren't even worth me spending time and energy explaining how terrible they are! | 1 |
Pegasus Airlines | Disgusting company,they sell protection change which we paid for and on a £255 flight cost they offered an alternative cost of £685 on a flight available on line at £355. So lose £255 and re-buy at £355 in best scenario Total exploiters in this case for a Ukrainian refugee fleeing a war zone | 1 |
Ryanair | Disgusting company. I had my flight cancelled by Ryanair for this may due to travel restrictions. Ryanair have been continually dragging their heels about refunding me and I have now taken it up with barclaycard. This has been going in since late January. I have now received another delaying tactic ,with an email saying I have booked through a 3rd party agent and had to fill in another form!!!! I have booked straight on Ryanair website and have the credit card bill to prove it . Ryanair are committing fraud on a grand scale here and the powers at be should be looking at taking these companies to court for holding onto our money. How many times can I tell you that I don't want another voucher or flight??? Your company is outrageous!!! This now 3 months of waiting and still nothing. Its time the card companies stopped processing payments for these crooks and maybe then then will take notice. | 1 |
Grupo AirFrance-KLM | Disgusting company. Never flight with them.Bad way to response to Coronavirus outbreak. NEVER AGAIN. | 1 |
EasyJet | Disgusting company. Stelios has taken £400m in dividends over the years yet will not pay me back for a flight they have cancelled.Scum bags. These are the people stopping you at the gate demanding you put duty free into your carry on, knowing full well they won't fit, so they can get more money from you.Now they have the cheek to go into hiding. Refunds should be done AUTOMATICALLY by law, not make us beg for our money. | 1 |
Wizz Air | Disgusting company. They separate families, leaving babies on corridor or middle seats to obligate you to pay more money at 32£ for changing a seat!!! Absolutely disgusting, thief's. And the staff on the planes... they just get the good looking ones, they have zero empathy. If you can avoid it do it!! They are the worst and hope they get bankrupted one day | 1 |
Ryanair | Disgusting company..... Government advise, non essential travel to the Canary Islands due to Covid 19. They won't refund or offer a voucher. I was told the flight is still going!! They are money grabbing and we are being penalised for doing the right thing. I think the government should step in an teach them a lesson!! I will never them again! | 1 |
Ryanair | Disgusting company.Wouldn't let me check in on the way home because I didn't want to buy chose my seats , even know my flight was already paid for .Told to check in at the airport, I arrived to be told I have to pay €150 to get back . As I didn't pay extra for seats .After finally getting the money to get home . I complained to Ryanair who emailed me once to say that's how they work and then completely ignored me .Never again 😡 | 1 |
Ryanair | Disgusting couldn't go on my flight wouldn't let me change flights as was within a week but with covid situation changes so couldn't go nothing we can do they said wouldn't even try and help me | 1 |
Vueling | Disgusting crooks cancelled my flight and refused a refund!! | 1 |
Ryanair | Disgusting customer service , was asking about car park and they just left the chat.PLEASE NEVER BOOK CAR PARK THROUGH RYANAIR WEBSITE | 1 |
Ryanair | Disgusting customer service - all I need is my booking reference number. My fault originally as I mistyped my email address but having found the misspelling and passing all other security they decided my credit card digits were incorrect (??????) and won't pass me through security. Cannot access my booking nor cancel it to rebook. Advisors keep ending chat service and cannot call to speak to human. Abysmal service!!!!! I only want to log in to check my flight details! | 1 |
Iberia | Disgusting customer service and complete inability to deal with problems. Iberia are scammers. They sold tickets, cancelled the flight and simply refused to take any responsibility. On December 7, Iberia cancelled a transatlantic flight IB2626 from Boston to Barcelona. Passengers were told to go home or to the hotel and wait. On the next morning, we received an email saying that the flight was cancelled (in case someone hadn’t figured that out). That was the only update from the company. Phone customer support refused to deal with the problem. The flight was marketed under Level, an airline brand under which Iberia operates low-cost flights, so we were told to call Level. Level customer reps, in their turn, kept sending us to the operator, Iberia. Level website clearly states that Iberia is the operating carrier for flights to Barcelona. After a dozen back and forth calls we were told to go back to Boston Logan Airport. At the airport, we found over 200 frustrated passengers from the same flight - and no Iberia representatives. None. At the airport information desk we were told that Iberia refused to give any updates to Boston Logan. 2 Iberia reps appeared after 1 pm on December 8, that was 15 hours after the flight was supposed to depart. Their initial response was - again! - to tell us to call Level. Or Vueling? Or someone. And to keep waiting. No attempts to book passengers for other flights were made. Eventually, Iberia reps said they needed to write down passenger names and ticket numbers. When I asked why, they told me they needed to send that information to Iberia office in Madrid. Seriously? The company didn’t have information about 200 people that had already checked in for their flight? After that, we were - again - told to go home. We were not given any information about what to expect, potential compensations, refunds, anything. We called customer service again and asked to book us for a new flight. Apparently, the earliest date available was December 12, i.e. five days later. Alternatively, we could get a refund for the tickets. Still waiting for a refund. | 1 |
Ryanair | Disgusting customer service at Leeds Bradford. I got pounced upon before boarding the flight at the gate. if your picked out of line for any suspect baggage size take a deep breath and hope its exact. Recent changes to policy meant my baggage would not fit all the way in. Half way millimetres out. No common sense or movement from these young kids performing the checks. 50 quid fine and the pleasure to carry it to the plane hold outside next to the plane steps. So angry... I'll never ever fly with these again. I would rather pay the extra flying with a more deserving airline, one that gives a sheet about it's customers. I normally buy food on board, but refrained, so clawed about 20 quid of the fine back. | 1 |
Ryanair | Disgusting customer service at Reus airport. The staff there are very rude and unhelpful and when you ask them questions they shout at you. Worst customer service ever. Ryan air do better. | 1 |
Pegasus Airlines | Disgusting customer service in Turkey pegasus staff | 1 |
EasyJet | Disgusting customer service manors! and refusal to refund after already refunding our friends on the same flights ! ; I will be posting this complaint all over the web, face book, twitter and so on ;I booked a holiday to Portugal months ago through Love Holidays, traveling this Friday. I was told by love holidays that its against government advice to travel and if I cancel refunds would be given. I received a hotel refund option quickly and was asked to contact EasyJet and request a refund to which I did only to be told this is not an option as the flight is still on. I tried to explain that this had been book as a package thorough a holiday firm so need the flights cancelled but the male employee just wouldn't listen and said you can only move the flight , I looked at doing this and it was an extra £1000 including charges to change !. He would not say anything apart from its policy! . The other main surprising thing is that I told him that our friends on the same flight had already rang this morning and were offer the refund with no problem , I told he him there names and he put me on hold and then said yes I can see they are on the flight , but I still can not refund you . I asked why they could refund our friends but not me and he just said its policy . I ask if I could then speak to a manager and he said this is not possible , I then asked him for his name and he CUT ME OFF! . I rang back and eventually go through to a lady called Zandy who I asked to look at my records and put me through to the gentleman that i got cut off from ! she put me on hold for over 15min and then came back and said I can not see who it was :). I said calls are recorded so you must know . She then said he is not in this building and I can not see it on the system. This seems strange as she had been gone for 15 mins ? Zandy then also said well its policy and we can not refund.So I am going to be £1400 out of pocket in already difficult times.I am going to progress this with my solicitor as I am sure I have a case as they have already promised a refund to our friends. | 1 |
Ryanair | Disgusting customer service!! If you have a genuine problem they will just end the live chat rather than acknowledge the company are in the wrong!!They changed my flight without emailing me, when checking the app they have given my 2 children's seats that I had reserved to other passengers. When asked to move my children back they said they can't just move strangers seats!!! They said they can move me to the very back of the plan but when I tried to explain I was a very nervous passenger and always reverse my seats as close to the front as possible I was told children have to sit in rows 18-33. I questioned this as we have travelled as a family of 5 (3 young children) in rows 5 before. The 'customer service advisor' said I can move there but am my own cost: when I repeatedly asked why I have to pay because of their error I had no reply and she simply ended the chat!! Shocking shocking shocking. Horrible people to deal with, company just want your money. I will never book with them again. Spend a bit more and go with a company who look after their paying customers | 1 |
EasyJet | Disgusting customer service!! We took a voucher against our better judgement thinking we might be helping a company out at a difficult time, and have been completely screwed over!! For an airline that prides itself on being an 'online' airline, you can only use the voucher over the phone and guess what??? No one is answering the phone. They've completely stopped replying to my emails and now I'm watching the flights I want to rebook increase in price when I wanted to book them weeks ago! Shame on you Easyjet, absolutely shocking and you are really giving yourselves a bad name | 1 |
Ryanair | Disgusting customer service, constant delays, no value for money! Also, stupid policies! I hope they fail and go busted. | 1 |
EasyJet | Disgusting customer service, very rude and ignorant. when I asked to speak to a supervisor instead they said No and hung up. | 1 |
Wizz Air | Disgusting customer service, wasted countless hours of my time chasing for a refund. Lies on email, no connection between different customer service reps. Zero confidence my refund will ever arrive even though I've now been told on SIX different occasions "it'll be paid within four days".Absolute lies. Surprised the planes stay in the air if the aviation side of this company is anything like the customer service side.Avoid at all costs. I know I will. | 1 |
EasyJet | Disgusting customer service. A cancer diagnosis stopped us from travelling so we politely asked for a refund. We were told we would need to provide a medical declaration form from the GP as for some reason they would not accept a signed letter, detailing surgery, from the surgeon. This cost us £45. We provided this and were told we would receive a response within 7 days ... 3 months ago. I have been onto easyJet online chat more than 10 times and have been constantly told that this would be dealt with within ... 7 days ... 24 hours ... I'd hear something quickly ... Not once would let they let me speak to a manager or the complaints team or the back office. They constantly told me that they'd spoken to the manager etc but when I asked to speak to the manager they said they didn't have a way to contact them ... I have never once dealt with a company with such appalling customer service. Withholding OUR money due to completely unforseen circumstances and then just passing us off and off and off ... NEVER again | 1 |
Turkish Airlines | Disgusting customer service. Absolutely diabolical, rude and disrespectful. They are not helpful at all and blame shift to other companies for any issues, when in fact it IS their responsibility as they ARE the airline passengers book with. They discriminate against ALL disabled passengers. They lie and are more worried about their caked on, crappy makeup. Will be escalating all issues. DO NOT FLY WITH TURKISH AIRLINES. | 1 |
Grupo AirFrance-KLM | Disgusting customer service. Another victim of the 9/9 mess. KLM staff abandoned all their posts at Schiphol airport on the day and left thousands stranded without one announcement, message or email. No one manning the helplines. No hint of compensation even for their valued flying blue members. How the mighty fall. Once a good airline, now a shambles and an absolute disgrace to the travel industry! Take away their licence to operate! KLM does not deserve to have one. Filthy company/airline. | 1 |
Wizz Air | Disgusting customer service. Flight first delayed, then cancelled. Tried to rebook through their systems and was blocked via web, app, etc. Tried to call the customer service numbers both in italy and UK both did not work! SO tried with live chat agents, always busy and never replying. Then, they sent me a refund that i did not ask for, which is not enough for a new flight. I am yet to go back to the UK. Stuck in Italy. | 1 |
Vueling | Disgusting customer service. Have been sent to different places till it became too late to get any sort of compensation. Lost my sisters luggage on her birthday, returned it 2 days later completely broken and with items stolen.It was a first time flying with them and would never use again or reccommend. | 1 |
Wizz Air | Disgusting customer service. They intentionally make breakdown on their website from time to time so customers can not checkin online, so they can charge you 50 Euro per person for checkin at the airport. That's how they make money. Also, it's impossible to call them. | 1 |
EasyJet | Disgusting customer services, they've cancelled 3 of our flights this year. We accepted a voucher, used part of it and when I went to use it, it wasn't there. Robbing *****They don't deserve 1 star | 1 |
Ryanair | Disgusting examples of humans, if they are human to begin with. They're just money grabbers, don't care about anything else. AVOID AVOID AVOID at all costs!!!! | 1 |
Turkish Airlines | Disgusting experience with Turkish Airlines staff after I needed help rectifying my reservation details. Call centre literally useless, all agents unfriendly, robotic and do not respond to question posed. No respect whatsoever towards customers. My last experience with them was beyond terrible - the agent shouted at me and HANG UP the phone call. I was left speechless and in tears. When I called back and got through to another agent to inform this experience, there was no apology whatsoever from them - they literally kept quiet. I'm beyond perplexed, never had I experience such terrible customer experience. Stay away. | 1 |
EasyJet | Disgusting experience with easy jet, cancelled flight gave us a new one for a different airport on a different day which was distressing for myself and my kids, then to be told they didn't know if I would have a hotel or transfers when we got there even though I paid for a package holiday missed 2 full days on holiday to be put in the most disgusting self catering apartment up 2 flights of stairs which my kids fall down due to heavy rain I had to carry all out luggage and the pram up and down the pram everyday with a bad back I paid for a suite as we were all inclusive my daughter slept on a mattress on the floor. My holiday was In September and I've only just heard of easy jet for them to say they would give me £200 back what is that it's nothing for the distress it's caused my family we had s horrible horrible my kids cried the whole time. They've sent the refund to the wrong bank card and are now saying they won't send it to my new bank card so are refusing me a refund. My bank haven't recieved anything either. The most disgusting and distressing experience I've ever encountered I would avoid at all costs. All I wanted is a refund £200 is nothing not when we was put though so much and my kids come home with bruises. I'll be taking this to abta. | 1 |
Ryanair | Disgusting experience, the flight supposed to be 16:55 than they pushed to 20:10 than to 22:10 after all this the flight got cancelled. We have a 4 year old kid and a three month old baby. We were running from a gate to another due to time changes. Still we couldn't make it as we were dead tired and the flight took place at 10 in the morning as we received a late notice. Very disappointed and upset with this experience | 1 |
Lufthansa | Disgusting food in the Lufthansa Business class (long haul)In the expensive Business Class (a full paid 4000€ ticket!) was NO Business Class Catering provided. Immediately after take off, the entire menue (all courses have been served together at the same time on ONE SINGLE plate in plastic and alluminium packaging). The food was from the economy class. The drinks have been served ONLY one time.The snacks and beverages between the meals have NOT been provided in the galley.The flight attendant told me, they won`t get int contact with the passengers.This is a very awfull testimonial for an expensive Business Class Flight.I will not fly again with Lufthansa | 1 |
EasyJet | Disgusting got on plane flight was 2 hours late as it is and then as we sat on the plane for 10 minutes find out to be cancelled definitely never again easy jet disgusting service increadibly slow and unorganised honestly worst airline I've been on | 1 |
Ryanair | Disgusting how Ryanair charges £55 for check-in at the airport. Never heard of any other airline charging a fee for this. Truly despicable and dishonest policy. Horrible company. | 1 |
Ryanair | Disgusting people work for this company. It must be that you have to show you're a disgusting person to get a job working for them. Two Spanish women bullied me and despite using the same bag to travel hundreds of times, they made it a massive issue and I had to pay extra for my bag. I showed that it fit but they went ahead and bullied me into paying. Disgusting service, ugly people, and I suggest they rethink their job if they cannot be kind, respectful and nice to paying customers. This flight was from Alicante to Bristol on 18 January 4:55pm- one was a blonde fat woman and one was a brown haired woman. | 1 |
Ryanair | Disgusting piece of crap airline.So many hidden charges that they are not upfront about and you end up paying at check-in. My partner and I made sure to be as thorough as possible with the charges, however all of a sudden at check in you are told to pay for seat and the check-in itself.Be very careful of this scam people. If you need to pay more with another airline, best do it. This airline is shameless A SCAM AND OVERALL DISGUSTING! | 1 |
Ryanair | Disgusting planes, very uncomfortable and rude staff. Will definitely be saving up a bit more for my next flight just to avoid these airlines lol. | 1 |
Ryanair | Disgusting rang ryan air was hurled abuse even though i was being professional double charge me for luggage and now they are blaming love holidays when it has nothing to do with them since i used the ryan air app to buy luggage and priority. | 1 |
EasyJet | Disgusting response from EasyJet after a complete mess up caused by themselves.After paying £80 to book four seats (3 + 1 in a row) for a family with two adults and two children ages 7 with additional needs + 3 year old. The flight was cancelled and airport changed with new flight booked. The seats were reallocated and separated. Leaving us all completely slit up. They allocated my 3 year old, 7 year old and both adults all completely apart. After complaining there response was ' Upon checking your booking, I understand that you've booked rear standard seats, and after changing the aircraft you were allocated seats in the same price band.'They feel separating two young minors from their parents is acceptable.Absolutely disgraceful.After looking at a lot of the reviews below it appears that EastJet has become a very negative airline. Whether that's due to poor management or a general issue with it the company. I will be contacting Watchdog and the flight ombudsman as I feel a lot of these issues on this thread need investigating. | 1 |
Turkish Airlines | Disgusting same as all the other reviewsClearly a corporate strategy to create a bad customer service strategy that is designed to prevent customer contact, delay the payment of refunds. I have never in 52 years found it so difficult to cancel a flight and receive a refund. | 1 |
EasyJet | Disgusting service by the staff particularly a lady called Dawn. Never have I wrote a trust pilot review before my flight with this company. Dawn decided to fly down the plane Isle and give myself and my family a stern telling off for talking in the most awful manner. We understand to be quiet when the safety announcement is going on and we did just chat between ourselves the way it was handled was disgusting! Dawn had a face like thunder the whole trip and singles our family out not to serve but got her colleague to. When she shouted at my mum I was lost for words. On the way of the flight I heard her say that she was getting daggers and laughed, extremely unprofessional! My mum was worrying the whole trip that this sour face Dawn was going to be our flight attendant on the way home. Fellow passengers around us also agreed that her behaviour was disgusting. Flight EZY2161 MAN - AMSTERDAM | 1 |
Ryanair | Disgusting service flight delayed & missed my connection!After today's absolutely horrendous derogatory comments on social media,I will never give this crap company another penny of my moneyAVOID! 😡 | 1 |
EasyJet | Disgusting service from Musa, didnt help at all just said its policy, didnt explain why i cannot add a bag one way, just left the chat, shambolic service from a massive company trying to rip off its custmers by making them pay double at the airport to line your own pockets | 1 |
Ryanair | Disgusting service from a terrible company. We booked flights to Spain for the end of August and the FCO guidance changed to only essential travel some weeks ago - a holiday is not essential travel. Every other airline has cancelled flights. Ryan Air's solution for customers? 'Free' date changes on flights until the end of December 2020. In the mean time they have hiked their prices astronomically meaning we were faced with choice of loosing £800 on flights or pay an ADDITIONAL £200 to change dates to October 1/2 term, the only other dates available to us. If we wanted to change dates to Easter 2021, we would've been charged £500 in flights PLUS £490 in fees.We were fully prepared to pay additional costs to change flights to 2021 but we have been left with no choice but to pay additional costs and take our chances because we cannot afford that type of money, with the second wave likely coming across Europe, no doubt we will be out of pocket £1,000+ in October.Ryan Air absolutely DO NOT care abut their customers and treat people like meaningless cattle. AVOID AT ALL COSTS. | 1 |
Grupo IAG | Disgusting service from start to finish, treated like an a piece of garbage at the gate for their mistake of not printing priority boarding on my boarding pass. And then told it was not their fault. Well, then whose is it? Also purchased Heathrow Express tickets through them and never received them, they blamed it on Heathrow Express and I was told to ring them. I will never fly this airline again, complete buffoonery and third rate service since pandemic. You lost a long time customer today. | 1 |
EasyJet | Disgusting service standards! I have never known anything as bad! Our 8038 flight from Tenerife to LGW was unfortunately faced with a medical emergency and had to land in Malaga mid flight. Of course these things happen- but our flight/ holiday provider had NO contingency plan! They had no idea what they were doing with our luggage, the advisor on the phone has no idea there was an emergency, they made us stand around for hours expecting suitcases on an arrival belt for nothing, we had no information and then the rescheduled 10:30 to LGW was late because the airline couldn't buy its own slot! We got £6 of a food voucher I could not give a toss about and will never use this mess of a company again | 1 |
Lufthansa | Disgusting service, Lufthansa used to be my favorite airlines, if you want to ruin your trip, these days you book with them if you want to ruin your trip!They wouldnt let me on the plane last minute without paper pcr eventhough it says electronic is fine online!A sweetheart of a lady called Cvijeta saved me last minute while being very considerate! The was the one only from the staff with decency. That woman should get a medal, she must get hundreds of angry travelers because of the irresponsibility and unprofessionalism of management, as far as im concerned she's the kind of person who should be in charge to get the airline back on track and get paid at least 10 times what she currently is! | 1 |
Lufthansa | Disgusting service, they wouldn't let me on the plane without paper PCR even though it says electronic is fine online! A sweetheart of lady called Cvijeta printed it for me last second. That woman should get a medal. | 1 |
Ryanair | Disgusting service. Had flights for family of 6 last year. Understandably, due to Covid, flights were cancelled. We always fly Ryanair so took a voucher instead of refund and rebooked for this year. However due to Amber list and Government advice not to travel, we have tried changing the flight. Ryanair will allow change before October this year, however this is only time off I can get. Tried changing it to next year and the flight is £850, so called Ryanair. They have said I can change for £940 on top of £870 from last/this year making flight over £1700. They have said this is change fee. No responsibility taken, just want our money. Shocking airlines can do this with zero regard. Yeah, companies have T&C's, however everything has changed due to Covid. | 1 |
EasyJet | Disgusting service. I traveled today from Edinburgh to Paris CDG. I bought luggage bag dimensions given on their website. On boarding desk they told me it's over sized and charged me £39.99. I keep insisting that take the measurements of my bag which is exactly same as says on their website.luggage weight was under 5kg. I return same day with easyJet flight with same bag but this time they never ask for money. This is totally rip off. Unfair and cheating.will avoid to travel on easyJet in future, and rather pay bit extra money and travel with honest airlines. | 1 |
EasyJet | Disgusting service. Lost my luggage, was told I could purchase essential items which would be refunded (long and difficult process) and then when my bag was found, with the purchases my weight was over for return journey. Customer services is a joke and rude! | 1 |
Wizz Air | Disgusting service. No communication with the airports at all. Upon landing at Leeds Bradford the pilot decided to perform a u-turn and divert to Liverpool due to apparent adverse weather. Decided to cancel the flight some 30 minutes after with no contact or helpdesk. The advice is to call them but they try charging you £1.50 per minute and they offer absolutely nothing as their flights are limited. They are just a bunch of people hiding behind a desk and computer and recently I have found that they are subcontracting their flights to really low budget airliners, most of which you would have never heard of which is a big worry. | 1 |
Vueling | Disgusting service. The airline overbooked and we weren't allowed to fly because of that. How is this even allowed? The lady who was checking us in laughed about it and wished us luck? Disgusting. I would rather pay a lot more but fly with a decent service rather than use this company ever again. | 1 |
Ryanair | Disgusting service. Their seat allocation deliberately separates people on the same booking reservation, just so they can charge you extra. Unethical business. Will now always look for an alternative airline. | 1 |
Vueling | Disgusting service. We weren't allowed to fly cos not enough seats?!? Do you guys even know how to do your job? How is this allowed?? The lady at the check-in laugh at us and wish us luck?!? Disgusting. Never again. | 1 |
Ryanair | Disgusting service.... don't use at any cost... they don't refund flight money even tho hotel was cancelled due to Covid... There customer service person said they are not bothered about where you stay or not stay as the case maybe.. they are only bothered about getting you there without accommodation.... so you will have to sleep on the beach.... my daughter is still waiting for refund off last year when her holidays were cancelled... what a company... 😡 | 1 |
Ryanair | Disgusting staff, left 12 people at the gate doors. Which included parents with young children.Security was under staffed at the airport and knowing this Ryanair closed the gates on those people with no remorse. People were already in the queue waiting to board at the time. When challenged one laughed as she walked away. Holding up thier hands saying it's not thier fault airport security couldn't get everyone through the check point. Don't fly with this company and if you are forced to, use PayPal like I did to claim the money back. They will ignore you if you have issues.Never again. What a disgrace. | 1 |
Ryanair | Disgusting that your splitting up families with your so called random seating plan! You have now introduced.I booked and checked in my parents for their flight and ryanair have allocated them seats 9 rows apart!!! How can u justify this? When they were checked in at the same time! why would you spit them up? So you can force them to pay the extra money?I will not be using your company again! 😡😡😡😡😡😡 | 1 |
Ryanair | Disgusting the way they treat customers my mom booked lots of flights supposed to booked for April next year but she made a mistake booked wrong date 48 hours later she noticed rang up to change them they want another £400 to change them even tho flight is same price she's in tears they already owe her £450 from another booking what was no fault of hers they took £450 to much an told her she has to wait she's waited months greedy airline | 1 |
Ryanair | Disgusting thieves playing with people's hard earned money!! Pay cash refunds out now!! | 1 |
Ryanair | Disgusting treatment by customer service in Madrid Airport. My mother stranded there with no communication whatsoever and being yelled at after they made a check-in mistake where she had to pay for luggages that were never checked in. No apologies, no refund. And we were forced to buy another ticket.An absolute disgrace of an airline. Stealing money from people however they can. | 1 |
EasyJet | Disgusting treatment by easyJet, flight delayed by 3 hours on an extremely hot plane with no reason given.The cabin crew refused to give out water even when we asked for some for our babys bottle!!! There were young children being sick up and down the plane and cabin crew did not care. We were trapped on there for 3 hours before we took off, we were told if we got off the plane easy jet would not allow us back on and we would get no compensation so would be stuck in gran canaria. The pilot looked like he was either very sick or very drunk which was very worrying. He also did not say a word to any of us and just kept smoking cigarettes by the door to the steps. We've never been treated in such a disgusting manner by the most incompetent people you have ever seen. | 1 |
EasyJet | Disgusting treatment no consideration for what's going on and how this is affecting people refusing to answer phones text messages emails can't get hold of anything and then saying that you can't get a refund and then saying you can and then if you can it's going to be 12 months from now diabolical people have long memories I know I won't book again unlessWould think in this present climate with this pandemic worldwide going on that they would have some sympathy but they have nothing all they want to do is keep on peoples money so they can survive rather than go bust probably | 1 |
Ryanair | Disgusting treatment of customers. I won't bother explaining my issue as its nowhere near as bad as some on here have clearly experienced at the hands of this dreadful company. I will do everything possible to avoid using them in the future. Covid 19 has brought out either the best or the worst in companies like this. These guys are the worst by a very long way. They won't get any more of my money. | 1 |
EasyJet | Disgusting treatment of customers.Flight cancelled from Funchal to Gatwick. No new flights for over a week. No customers services representatives at airport. Line just cuts off when you try and phone through to customer service.Left a fully booked flight of passengers stranded with no way home.Stated that reason for cancellation was due to 'extreme circumstances beyond their control' - other companies (Ryanair, BA) still operating flights home.EasyJet terms and conditions states they will find you a flight home even with a rival company yet they do not.My partner is pregnant and we have an 11 month old at home.Unbelievable levels of stress caused and ill manor treatment of customers.Compensation will be plentiful. | 1 |
Grupo IAG | Disgusting treatment of people with disabilities. Paid extra for upper deck seats to be on our own due to my partner having a disability causing him to get up and go to the toilet a lot on the flight. Got to the airport and got told due to 'power issues' we could not sit in our seats and have been moved to the main deck to window seat next to someone. We got told these are your seats and ask for a refund online. When we got to check in we went and spoke to a BA representative at the airport. He was speaking to people in front of us upgrading them to business class for no extra cost as he knew them. And also saying the 'flight wasn't even that full'. When we got to speak to the representative he said we can sit in our original seats with no power or he can book us middle row seats and block the middle seat. I said i did not understand that people on the upper deck are sitting alone blocking two seats and due to an issue that isn't our fault we are being moved when we have paid for our seats like everyone else. He said he could not move other passengers as "they have paid". I said we have also paid. We were told there is nothing they can do even though this representative was upgrading people and moving other passengers about as he pleased. Will never book with BA again. they do not accommodate for disabled people and pick and choose who they want to upgrade based on who their friends with.On top of this our flight was delayed. | 1 |
Ryanair | Disgusting unhelpful rude ground staff my daughter in tears for her flight luckily I have access to the CEO and we'll make sure those responsible are known to him absolutely disgraceful customer service get a grip your only sitting behind a desk and handing out pieces of paperhardly brain surgery | 1 |
EasyJet | Disgusting! Booked flights Iv got copies of the booking. They had booked my 2 year old son as a infant to sit on my lap. So when I tried checking him in online they wouldn't allow the check in, so I called customer services, the female adviser on the phone tells me it's a mistake on their side so I just have to turn up at the check in desk 2 hours early and they will sort everything out for me.We wake up at 3am and head to the airport and get to the check in desk early. Once we get to the check in desk the lady says sorry your youngest son can't fly because he is two years old and you have an infant seat. As he is two he needs a child seat. I ask if I can buy one. Get advised that they are actually dhl and not easyJet employees, they can't sell me anything. Our flight leaves at 7:20am and easyJet customer services does not open until 7am so no chance of anyone helping so we either leave my 2 year old behind and fly or non of us fly.Once customer services phone line opens I call them and I get advised I need to give them 72 hours to listen to the phone call and they will get back to me. Four days later still no call back so I decide to call back myself. The customer advisor who picks up tells me there are no notes about listening into phone calls however he goes and listens to the call and apologies for their mistake after listening into the calls and says he can't do anything about it and that the customer advisor who initially made the mistake will call me back within two minutes of ending our call to sort my refunds out, I'm really happy with the news and thank him for all his help. Two hours later still no call back so I decide to call back, this time the customer adviser sounds like he's from India answers and asks for all the details again and tells me there's nothing on the system about my previous phone call. He then tells me that on their system there is no record of my youngest sons booking. I get really frustrated and ask to speak to a manager or the complaints department. He advises me he is the only point of contact I can't speak to anyone else, he is the last point of contact!Disgusting behaviour and attitude. Still no help to get my refund on flights. Lost money on hotel bookings, transfers, car parking! | 1 |
Ryanair | Disgusting! Cancelled my flights. Offered vouchers in return. The value of the vouchers does not add up to the sum I have paid for tickets in a first place. To make it better refund is made in different currency to the one I have paid with. How is this even legal? Now they cut all the customer service support regarding refunds and all I can do is chat to the bot on their buggy site. | 1 |
Grupo IAG | Disgusting! How the mighty have fallen! Our flight was delayed by 12 hours to America and we had to pay for overnight accommodation. We put a claim in for the delay and also for the accommodation. there has been no acknowledgement of our claim. We have tried to contact them. There are no contact details. No email addresses and you are sent round in circles by either bots or people who tell you you will be contacted! We have waited several weeks and heard nothing. It seems to us that it is just a scam now and they will not process your claim. British Airways you are now a dreadful unreliable disgraceful company and we will not fly with you again. | 1 |
EasyJet | Disgusting! I have a confirmation email re: refund dated 21st May after my flight was cancelled. Still no refund. Can't contact by phone as it just cuts you off. What gives you the right to be holding onto my money!!! | 1 |
Ryanair | Disgusting! No more to say! Just disgusting! | 1 |
EasyJet | Disgusting! No option to refund a flight they cancelled!!! Been on the phone every day for a week and no one answers. Tonight I tried for 3 hours. No one called me to say the flight was cancelled. Found out by chance!!!!! Disgraceful, they don't want you to get your money back so make it impossible to talk to them. No email response website won't let you get a refund and phone lines are fake!!!! I'm furious. Never ever again EasyJet | 1 |
Ryanair | Disgusting! agreed for a full cash refund and now they are withholding two sums of monies for two different flights booked!I SHALL NEVER FLY RYANAIR AGAIN! Criminals! fly with someone else!!! | 1 |
Ryanair | Disgusting!! We will never use Ryanair again. Aer Lingus for all future flights! Have been waiting since May for refund. No response to emails, letter to head office. Unable to reach them on webchat or phone. Other airlines have managed to refund within 7 days in accordance with the terms. Their website states that all refunds will be completed by end of July. Haven't even bothered to update.Poor behaviour but I don't think they care. | 1 |
Ryanair | Disgusting!!!! Couldn't check in from my hotel for the return flight, went to the help desk at the Airport and was charged an extra £55 each for me and my partner because Ryan Air want you to check in 2 hours earlier. I'm not aloud to post the words i want however they are a F-----G disgrace!!!!!!!!!! | 1 |
EasyJet | Disgusting!!!! Cut me off after speaking with aManager | 1 |
Ryanair | Disgusting, awful, disappointing, terrible. Just a few words for their lost baggage customer service experience. My daughter and her husband are on their honeymoon with no baggage. Ryanair lost it all and takes NO responsibility for it. NEVER use this airline. It's not worth it and I will be sure to tell everyone I know. Just a total misleading waste of money. | 1 |
Ryanair | Disgusting, no distancing with covid at all while you waiting to board by gate. Plane disgusting dirty couldn't put bag on floor,something spilt on seat. For that amount of money people spend on flights especially around holidays, would expect a bit of cleanliness | 1 |
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