Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Disgrace of a company.Avoid and fly with someome else!!!!We paid for cabin baggage for flights Manchester to faro (return) this weekend.On return at the boarding gate they charged us for one of the cabin bags as we apparently hadn't paid for this. We had email proof stating that we had paid for two cabin bags. This was on our account so how could they say we hadn't paid? We had no problems going out from the uk, and nothing had changed regards to our booking! The Portuguese woman was extremely rude to us and other customers over heard and agreed we shouldn't have been charged. When returning home we contacted Ryan air to be fobbed off and had the phone put down on us with a very Blunt 'Thank-you for calling Ryan air, bye'.I fly with them in June for my friends hen party (this can't be changed because of my bad experience as its not fair on the rest of the group) but I won't be flying with them again after this.They need to be stopped. It's all money making, preying on innocent people. Why the news papers haven't got a hold of complaints like this and reporting it, I don't know.Reading reviews on how they have treated other people just disgusts me more.Ryan air... you should be ashamed of yourselves. | 1 |
Lufthansa | Disgrace of an airline. Take your money, cancel your flight, rebook you then cancel it again saying you were never on that flight. Utter chancers that make Ryanair look like Emirates. DO NOT USE.... | 1 |
Ryanair | Disgrace of an airline.I paid almost 400€ for a one way two hour flight, without bags included.Had to pay an additional fee to check in a bag and I had to make sure my backpack fit the measurements.No drinks were served, nor food, the employees we're on strike.Disgusting ! Go pay your employees better since you're making absurd amounts of money with people's luggage add ons. | 1 |
Ryanair | Disgrace to the airline business customer service a joke verification to get boarding passes a bigger joke£55 each if you don't do it and it's near on impossible to do so a travel agent in Tenerife has spent 3 days trying days to do it I tried twice before my mum left shambles of a company that shouldn't be aloud to trade cheap for a reason but by the time you have paid the extra non refundable £55 is itI recommend Jet 2 chalk and cheese !!!!!!Very unsatisfied customerShaun Huyton | 1 |
EasyJet | Disgrace. Flight to Mallorca cancelled after waiting around for 2 hours and missing my friends wedding on Saturday for it. Turkey flight 2 months prior was delayed both ways each time by 2 and a half hours. Criminal the way they treat passengers. Ryanair have upped their game, but this company has gone even worse than they ever were. Shambles! Need a long hard look at themselves! Avoid airline at all costs ( p.S I never complain, but this company can't keep getting away with it) | 1 |
Ryanair | Disgrace. If I could give Ryanair zero stars I would. Whenever I find cheap flights with this disgrace of an airline, the price ALWAYS goes up when in the process of booking. No other airline does this. How can they continue to get away with it. Sure they must be breaking some laws, and hopefully will be fined billions of pounds one day. The one today more than doubled! Out of principle I decided to pay more with easyjet. Will.never book with this awful company again. | 1 |
EasyJet | Disgraced by easyJet's service yesterday. Hundreds of passengers left stranded with only 1 poor lady dealing with them all. It was clear she had no idea what was happening and was left by easy jet to fight with hundreds of frustrated passengers. We were told our flight was cancelled, then uncancelled, then cancelled again multiple times causing mass confusion.. we walked 45 minutes to a hotel at midnight just to get some sleep for the night. We are currently in a hire car driving the 7 hours home, with no knowledge if we will get the money back.We are SO lucky we are young, tech savvy, able bodied and without children because we found this situation so stressful and it was just the two of usWe are also lucky we have credit cards and money in an account to pay for all these outgoingsThe staff at Gatwick told everyone they had to leave the airport with nowhere to goThis experience will genuinely make me avoid ever purchasing an easyJet flight again | 1 |
EasyJet | Disgraceful EasyJet Customer service. This Company lies to its customers. The web site is unclear when you book hold luggage/Sports equipment it looks the same but it's not so when you discover you have to pay for an additional bag in the hold a "Sports Bag" which takes up the same weight and space as an ordinary bag. They say they are a "Non refundable Airline". But that's not what the check in staff at Gatwick told my son. Terrible money grabbing cheating company. | 1 |
Ryanair | Disgraceful I will never fly with this company and their complicity in the whole vaccine agenda | 1 |
EasyJet | Disgraceful airline that I will never use again. I paid for the use of the overhead lockers which was bad enough as why should you be charged extra for that? Usually the stand to check sizes of hand luggage are at check in but not this time. We were called to boarding strangely early to be greeted by a jobsworth with a chip & pin machine. They waited until you had no options and then decided to check sizes and charge everyone. Apparently my standard cabin size case that has been on flights with many airlines all over the world is half an inch too big for easyjet or as I will now be renaming them Ryanair mark 2 so they charged me £50. Many others were charged for handbags that were too big of for having cabin cases as they didn't know they had to pay for something that is generally standard with normal airlines. The atmosphere on the flight was awful as everyone was fuming with the charges and all said they will never use them again. Airlines may have lost a lot through covid but that's no excuse for taking advantage of customers. Biting the hand that feeds you only ever results in being put down so good luck with going into administration very soon. | 1 |
Turkish Airlines | Disgraceful airline 🤮 Avoid at all costs!While boarding a flight from Istanbul to Rome, they made me check my cabin bag because according to them there was no more space in the overhead compartments, I told them my bag was fragile and had fragile items inside and they still forced me to check it.I entered the plane only to find lots of empty spaces in the overhead compartments both close and far from my seat.Their staff and flight attendants were insanely rude, unhelpful, and refused any of my attempts to bring my cabin bag inside. Even ignored and walked away when I questioned about the empty spaces.My brand new cabin trolley arrived obviously completely damaged and many magnets that I bought during my holidays as souvenir arrived broken in pieces.Now they're denying any responsibility saying that damages were likely only "cosmetic" and probably the airport responsibility.Never flying this horrendous airline again and will make sure that nobody I know flies with them. 🤮🤮 | 1 |
Ryanair | Disgraceful airline. I've traveled across the world with many different airlines and I have never experienced anything like it. Our flight was delayed from Mallorca to Bournemouth so me and my daughter decided to have some food at Palma airport before making our way to the gate. The aircraft was due to depart at 19.27 pm and we got to the gate for 18.55 pm. More than 30 minutes before the aircraft was due to depart and we were told that they had closed the gate. The plane was still there and we saw people boarding it. They refused to get us onboard and we got escorted out of the airport by security. We tried to speak with the supervising team at Ryanair and were told 'flat out' that they wouldn't help us and we would have to pay additional €100 each to change our flight. The staff was smirking and making jokes at us whilst my daughter was in tears pleading with them. We've got this on video and I won't hesitate sharing it on social media. What actually happened was that Ryanair announced delay and then put the flight time back twice during that time. The Ryanair staff proceeded to blame the airport for giving wrong flight departure information on the screen. We know this is not true, Ryanair themselves changed the departure time to suit their own needs and business. I have never traveled with an airline who show delays on the screen with an announcement and then changing it back to the original departure time. It's wrong and I will be suing them for our money. We ended up getting a flight with Jet2, forking out €537 to get back to England (Manchester) 224 miles away from our home town. Lucky we had family willing to drive all that way to pick us up. I will never use Ryanair again but Jet2 turned out to be very professional and helpful given the situation. Ryanair, shame on you!Oh, and I'd like to add that it wouldn't surprise me if the aircraft was overbooked, hence why they closed the gate on us so quickly. Ryanair have got a big reputation recently for overbooking their flights, relying upon 'no shows'. Be careful - it's not worth losing your sanity over couple of hundred pounds. Book with a reputable airline.***Update*** I called Ryanair today to make a formal complaint. You can't speak to anyone about any issues on the phone. But all their calls are recorded, so I'd advise you to make a note/screenshot of the times you attempted to get through to them if you have a complaint. Secondly, you will be made to fill out a form of complaint and quite frankly they will most likely refuse any accountability. This is what you can do;1) You can request chargeback via your bank.2) You can take them to small claims court.3) If your flight has been delayed more than x amount of hours, you're within your right to get full refund. Check with Citizen Advise uk or airport services to understand your rights. | 1 |
Vueling | Disgraceful and dangerous airlineRude check in that had no idea about visas and nearly wrongly refused my wife flyingFailed to check cabin secure pre landing on first flightThen trumped this on second flight by turning off seatbelt sign on landing, but before taxiing complete, and then SCREAMING at their customers to retake their seatsNo admission of serious safety breach or apologiesWitnessed lots of other disturbing mini issuesIncluding overt rudeness and outright bullying of customers who were polite and totally soberNever ever again | 1 |
Ryanair | Disgraceful and dishonest company. Spent a whole day yesterday trying to check in. Unable to do so on IPhone, Ipad or PC. Nothing worked. Then spent 4 fruitless hours on online chat trying to get sorted. Person couldn't help and kept getting cut off just as I was about to get to the top of the queue. Get confirmation that I am checked in and get seat number but no boarding passes. Arrive at airport early, queue for 90 mins at check in desk to get told I have to pay £55 to check in. Check in girl apologises saying they have alerted Ryanair to the issues as several people have said the same thing but Ryanair insist there is nothing wrong. Absolutely shameful. Not quite sure how they are still licensed to operate. | 1 |
EasyJet | Disgraceful as always, this is my promise EASYJET that I will never book the flight with you again , obviously you should refund me my 2 canceled flight but you just decided not to answer anymore phone calls it's been over a month since you have canceled my lights ,I have applied for refund!!!Where is it!!!!!!!!!!!!!!????????????? | 1 |
EasyJet | Disgraceful behaviour by easyJet. Easy to take your money, less easy in giving it back. Refunds now have to be done by phone but they've turned the phones off. They are breaking the law.Nice email from the CEO thanks me for my patience whilst they rip me off. Sure he's fine with his millions taken out the company in dividends.Won't forget this in a hurry and won't book easyJet again. I expect they'll now go bust due to the reputational damage. It's okay, though - the CEO and the shareholders got our money. | 1 |
EasyJet | Disgraceful behaviour from a boarding staff agent. Picked on me and my teenage daughter on our high quality Adidas face masks. Then our bags. Then would not give me his name or allow take our prepaid hold bags. Plane half empty lots of space. | 1 |
Ryanair | Disgraceful company - do not use.Flight cancelled Friday night . Was at Malaga airport with by 80 year old mother. The Spanish girl on the kiosk -Paula was rude and unhelpful. What I asked her what I should do she shrugged her shoulders and gave me a leaflet with numbers on. I asked her she. The next flight was and she said 26th July - 7 days time. I asked what other flights could get me to the UK and she said I don't know use your phone lady. No offer of water or help - no customer care at all. I had to pay £425 for BA flights then £188 in train tickets plus travelled all through night til 10am with an elderly lady. No refund yet and no help at all.My local travel agent told me they won't use Ryanair at their shops because they are so bad. I won't again either. | 1 |
Ryanair | Disgraceful company as I found flights, paid for extra package that included seat reservation, hold bags etc.Proceeded to payment and tried to pay via credit card but couldn't as the site was saying 'difficulty in processing payment'!Tried again and the flights had suddenly increased 3 times for the same flight 5 minutes earlier! | 1 |
Vueling | Disgraceful company sent me an email confirming a refund which never arrived despite me following it up. Left us stranded at Cardiff airport after cancelling our flight I then had a taxi to Bristol airport and flew with easy jet without any issues. Do yourselves a favour and book a more reliable company, they do not deserve 1 star it's a shame there isn't a minus option available as 0 would be to generous | 1 |
Ryanair | Disgraceful company that deliberately tries to rip you off in any way imaginable. When you add in all the costs you end up paying to take in a cabin bag and book a seat, etc. etc it is clearly normally better to get a flight with some else.A company that so abuses its customers and staff so badly should not really be allowed to stay in business. | 1 |
Ryanair | Disgraceful company!!! After booking a family holiday back in December for this July we paid £4261 for flights for a group of 9. Sadly due to the virus we have a few high risk passengers and needed to change the flights. After attempting to do so online, I found flights for a later date at a lesser price. I thought great!!! NO..... after trying to change them it was coming up that I owed another £1500 as a flight difference charge! Flight difference charge??????? There's a negative difference it makes no sense, after checking the t's & c's it states Ryanair will not offer refunds for flights that have not been cancelled, and any flight difference must be paid- but again there is no difference it's a negative Iv paid more money for flights and want to change to a cheaper one with no refund! But if Iv paid over the odds for a flight and want to change for a cheaper one impossible apparently. I then called Ryanair and got through eventually after an hour wait- fine as of the circumstances everyone is under. I spoke to the very unhelpful Dorothy who told me the same over the phone as what the online price was telling me. When I questioned this as it's ridiculous I was told I couldn't be helped any further look online. She also advised I loose the £4000 Iv spent and book new flights!!! When I said there terms and conditions do not state if a flight is less money you will have to pay the made up negative difference and I wanted to speak to someone of higher authority/manager, she told me I could not. When I questioned why she told me why can't tell you why you just can't. So I explained as a customer I have the right to speak to a manager if I ask and am not happy with the service, as she can no longer assist the issue I am having. Again I was told you just can't and I can't tell you why!!!Me and my family have worked hard for this holiday and like a lot of people are in a difficult position in the minute, I shouldn't have to be spending another £1500 to change flights Iv already paid for especially when they've had the money and the new flights are less. It's daylight robbery! We haven't got £6k to spend on budget flights, it's not fair.Duty of care for there customers the people that keep them in business is hideous!It's left me very upset and anxious as it seems we won't be able to even have the holiday at this rate. | 1 |
EasyJet | Disgraceful company!They bring in a new policy to pay for changes to flights from the 31st March with no warning. We contacted customer support via email to explain the situation, this was over a week ago and we didn't get a response. We now checked again and are being charged £42 not £25 for the change, we called easyjet and the women said she couldn't do anything about it, I asked if I could speak to someone else and she straight up hung up on me.No other low cost carrier is this appalling with customer service. I will never use them again. | 1 |
SAS | Disgraceful company, can't use the words i would like to about this lot. Pilot strike left us stuck in the North of Norway, no other flights out from there for 5 days, all flights booked and massively overpriced.We had to travel by bus, ferry, airplane, staying 3 nights in hotels on the way, all of us out of pocket, these clowns don't want to know, disgusting company!! | 1 |
Ryanair | Disgraceful company, quick to take your money, not so quick to refund it. | 1 |
EasyJet | Disgraceful company. These guys were never about customer service, just like ryanair they were all about making money. People deserve their money back. Been on the phone for 2 hours. No sign of anyone answering. Cancelled flights, but so far no chance of a refund. Never will I fly with easyjet. Will be sticking with British airways from now on. It may be a little expensive but your guaranteed better customer service and your money back. Even THEY have a better voucher option. | 1 |
Grupo IAG | Disgraceful customer service. I paid in advance for checked in baggage and was told at the airport I hadn't and was forced to pay an excess fee. Since then I have been in touch with customer service teams, been given contradictory information, accusing me of lying and asking for copies of my bank statements to prove they charged me twice despite me sending them their email to me confirming it. | 1 |
EasyJet | Disgraceful customer service. I was due to travel to Cyprus for my granddaughters wedding in July 2020. The venue have told her they will not be open in time. She is now getting married in July 2021, all I want to do is change my flight to July 2021. I have sent at least ten emails requesting to change my flight but get no reply. They do not answer their phones or my emails. It is causing my wife and myself major stress at the moment. I wish I had never heard of Easyjet. They are an arrogant company. Update! Wedding was cancelled therefore no need for flight. Easyjet said I can have the Government tax back but nothing else. They are heartless. | 1 |
EasyJet | Disgraceful customer service. When I tried to check in online the website failed and told me to contact their call centre. It is only open 9-5 Mon-Fri and after 80 mins still no answer - just cheesy music and a daft recorded message saying how busy they are. Also they cancelled my flight and left my insurance in place for the original dates. Avoid like the plague. | 1 |
Ryanair | Disgraceful customer service.Tried to add luggage to an existing booking, went through the whole process and clicked to process payment - everything seemed fine.I then closed the window and opened my email to forward the confirmation to the person flying. To my surprise, I found a confirmation email from Ryanair with the luggage added - to a completely different booking (on my account)! The only thing connecting the two bookings is that there were both booked by me using my Ryanair account.I tried for over an hour to get hold of someone via live chat to no avail. I then called the customer service team and was told that I have no choice but to raise the issue via live chat. I explained to the representative I spoke to that I had just spent more than an hour messing around with the chat but she insisted I continue trying. I tried again but my patience run out after 10mins this time so I reached out via the contact form.Have now had several emails back and forth with "D.A. Sikora" from the Ryanair team, who repeatedly kept referring to me by the wrong name (just rude).D.A. Sikora is insisting s/he (?) cannot help me unless I can provide evidence that something went wrong on their system. Apparently I was supposed to have been taking screenshots/recording the entire process since logging into my Ryanair account. S/he insists they cannot help me, whilst they "sympathise with my view".Thanks a lot, Ryanair. You've done it again.#boycottryanair | 1 |
Grupo IAG | Disgraceful experience in Munich. Only one person at the desk and there was a huge line people waiting to check in bags. And at the last half and hour another person came and we went to her and done everything but there were queues at security and if that wasn’t enough the boarding pass didn’t scan at security so I had to wait to get my boarding pass back. But onboard it was a great experience. Cabin crew were very friendly. And even during turbulence the pilot was talking on the intercom to say it’s fine. And on Lufthansa that I just flew water was free on Lufthansa but on Aer Lingus you had to pay three euro and they are not supposed to be a budget airline but one thing that was great at the airport was that they waited for everyone. | 6 |
Lufthansa | Disgraceful handling of my complaint with never fly with Lufthansa again as a resultDue to COVID our twice yearly trips on Lufthansa have not been possible and so I decided to use by Milesandmore points to buy Amazon vouchers but was sent Adidas vouchers by mistake. No matter how many messages I sent to complain I was told they would not change them. I will now NEVER use Lufthansa again in the future. Disgraceful | 1 |
EasyJet | Disgraceful how they are working with customers who are booked to travel in the next 16 days, 1) they let you re book 14 days prior FREE of charge well so the write!!But if then this flight is cheaper they will give NO refund on differences as in my case £200 for our party of 6 booked.£734 as bookedNot only this if your a new customer making a booking for next May you could buy flights at times chosen for £532But if I wanted to change my booking times On current booking they are charging extra £9 per personJoke !! When they already gained over £200 from me.If I was brave and waited to see if they cancel my flight 7 days prior to take off I could be offered a voucher but if they didn't then cancel I get charged £32 per person to then amend flights as it's gone past the 14 days prior amendment,So all in all a lose lose situation for anyone who has a holiday booked in the covid 19 !! | 1 |
EasyJet | Disgraceful misselling. Easyjet website currently urging customers to book with confidence as they will be refunded if travel restrictions disrupt holiday plans. Geneva airport straddles France and Switzerland and is well known as a landing destination for holidays in France. We were due to go to France on holiday, now closed to UK tourists - but because the airport is in Switzerland, Easyjet claiming it's nothing to do with them. The fact that so many people have called them with the same problem means they know full well that holidays in France can't take place. It was the promise on the website that encouraged us to book. Disgraceful. | 1 |
Grupo IAG | Disgraceful non existant customer service! Been nearly 6 weeks now since they cancelled flight and still can't get a refund. No way of getting hold of anyone! Avoid! | 1 |
Ryanair | Disgraceful operations.Online compensation forms don't work. Then the alternative forms get rejected by email (clearly the email is automated, and without any review). Chat support repeat the same questions (even though I have detailed the answers several times above). Then support call line keep transferring you for 60 mins.Ryanair owe me and wont pay me 250 Euros in accordance with Article 7 of EU Regulation 261/2004, for a delayed flight. | 1 |
Grupo IAG | Disgraceful policiesWife booked a return flight with BA, missed the first leg due to illness but managed to make her way with a different carrier later under the assumption that her return flight was intact. Upon trying to check in for this return flight she discovered that it had been removed from her itinerary and when she chased them on this they simply insisted that because she had missed the first flight that they did not "cancel" the return flight per se but that she had missed her return flight as if there was no other way she could have gotten to her destination without them.The fact this is done WITHOUT INFORMING THE PERSON AFFECTED is despicable no phone call no automated message warning her of this fact nothing just left to panic as she arranged a new return flight home at our own expense while BA insisted she was due no help or refund.We paid for a service and did not receive a single sliver of it. | 1 |
Ryanair | Disgraceful rip you of and made me pay an extra £300 for checking | 1 |
EasyJet | Disgraceful scam artists preying on peoples worry's and panic.Cancelled my flight and losing £100s on hotels I can't get too now. Customers services said it's tough and my own fault. | 1 |
EasyJet | Disgraceful service - I have to call to get a voucher for a flight Easyjet cancelled, however, cannot get through. I have been trying for DAYS and waiting hours on hold. Shocking that the request cannot be emailed instead of taking my time and cost to contact you. | 1 |
Ryanair | Disgraceful service Employing appalling tactics. My daughter bought a ticket 2 hours before a flight from Malaga to Manchester due to a family crisis in relation to her 87 year old grandma being in a critical heath situation . Initially the flight was delayed for 7hours unacceptable then unbelievable cancelled .there was no direct communication with the passengers and a prevailing atmosphere that nobody cared Not good enough by a distance .it has left a very distraught family compounded by your gross inefficiency and lack of empathy.you should have never sold the ticket in the first place as we are convinced that the flight was never going to take place a fact that we believe you were fully aware of. Cannot describe the trauma you have contributed to by being such a disgraceful inefficient airline . Having taken the time to compile this we hope it resonates with someone in authority although we suspect it will not as we are left with a feeling that the airline could not care less and are cheating people just wanting to get money. For Information grandmother passed away alone which could have been prevented had the flight gone ahead. | 1 |
Turkish Airlines | Disgraceful service at Gatwick by Turkish Airlines staff on 6th January (Flight WQKUPY). Treated with disrespect, racism and humiliation by ground staff. Reported the issue to customer service, but they ignored it and dismissed my concerns. Extremely disappointing experience from a supposedly reputable airline | 1 |
EasyJet | Disgraceful service, would give zero stars if I could. They told me I needee to pay £50 extra to check my hand luggage into the hold because I had a small carrier bag with other items. Got on the flight to find an empty seat beside me and enough room for at least 5 bags in the overhead storage right above me. Will fly anyone but Easyjet from here on out, RyanAir is better service than this! | 1 |
EasyJet | Disgraceful service. | 1 |
Turkish Airlines | Disgraceful service. I booked a flight in January 20 for July 20 and covid struck, every other airline cancelled flights but Turkish airlines were still operating, even though in the UK we were not allowed to travel. I would of lost £220 so taking the advice of the TA coilleague i converted my families seats to an open ticket. I checked twice that i would be able to travel in July 21 as that would be the only time that i could and they said yes as long as i return before my previous return flight. I recently phoned and i have been told that i had to travel by Jan 21 but this had been extended to May 21. I explained that i have been miss informed and requested that they listen to the recorded calls to prove this. I was asked to complete a feedback form, 2 weeks later nothing and then got a one liner saying @you have to travel by 31/05/21' I complained and got asked to send another feedback form asking why they havent lkistened to my recorded messages, i said i would like to make a formal complaint and was asked yet again to complete a feedback form. I have ben hung up on and just pushed aside and Turkish airlines have over £1400 of my money. I am disgusted of how i have been treated and been given a load of lies and been told lots of incorrect information every time that i phone. I still await contact from Turkish airlines. Do not use this airline, absolutely shocking service :( | 1 |
Ryanair | Disgraceful service. My family were due to fly back from Malaga to Southend yesterday morning but, along with many others, were refused boarding. The party included a baby and young children. No reason was given. They went to the Ryanair desk who couldn't care less, saying they should sort it out when they got home! The were not offered any alternative flight or any help booking a flight, or food or anything. In the end half of them managed to book a BA flight to Heathrow and the other half a flight (Ryanair!) landing midnight at Stansted, where I had to drive to collect them. Absolutely disgraceful treatment of the family and the many others locked out of the gate even though they were all early for the flight. Absolutely disgraceful treatment and a complaint will be made. | 1 |
EasyJet | Disgraceful they do not offer a full refund option online / mentioned in email due to them cancelling our flights. Then on top impossible to get through to customer service (tried over 30 times in last two days and just says 'too busy' and cuts you off).This is legally dubious as everyone is entitled to a full refund rather than a flight change as per EU regulations - EU 261/2004 / EU 261/2004. This is an EU regulation that gives passengers on certain UK or European flights the right to compensation and assistance if their flight is cancelled, significantly delayed, or overbooked. | 1 |
EasyJet | Disgraceful transfer service from Tenerife airport!! Waited over 25 minutes for the bus to arrive then over 1 hour for the bus to leave even though it was 90% full half an hour into us waiting! I would never use this service again - we have been travelling for over 7 hours and now won't be able to get to our hotel in time to get food. Money making scheme waiting on dozens of flights over a 2-3 hour window all to use the same bus! 😡 | 1 |
Ryanair | Disgraceful treatment of passengers by staff horrendous airline wont be using ever again | 1 |
Grupo AirFrance-KLM | Disgraceful treatment of their customers over this difficult time. I will never use KLM for future travel. Illegally refusing refunds to people going through financial hardships.The money KLM owe me could feed me for 6 months, but they don't care, even if you're lucky enough to get a response from them it's rarely a human one. | 1 |
Air Europa | Disgraceful treatment. Chose Air Europa because the Direct Flight Madrid to Puerto Rico was a perfect start to our cruise holiday. Paid an extra 230 euros to secure extra legroom seats on both legs of the journey. Booked it 11 months before cruise. Everything was confirmed in writing including our allocated seats 15H anx K. A perfect start to our much anticipated reunion cruise with our cruise buddies from Chicago - or so we believed! In October we were informed by email that our flight was now going via Dominican Republic. The ground staff in Puerto Rico have since informed us that all flights are via Dominican Republic until High Season. So, it appears that our flight was never going to be direct! The next shock, on both legs of the journey we were denied the seats that we had been allocated and paid 230 euros extra for, even though we had printed all of the paperwork proving the booking and payment. So, we were cheated yet again! They have either sold those seats twice or accepted our money with no intention of honouring the booking! Strong words, I know but that is exactly what has happened and it is now down to us to try to recover our money. The humiliation and embarassment caused has no price. The experience in Dominican Republic was appalling with long delays late at night and no indication of whether we would be flying that night or not. It was midnight by now and all airport shops and restaurants were closed so no food or drink even though we had babies and young children in our group. At 67 years of age I have experience of many airlines all over the world but have never received such appalling service. If I can save anyone else from this experience then I feel I must. As pensioners we were expected to carry our hand luggage up and down steps and walk long distances which could not be forseen when we thought we were booking a direct flight. Also the extra leg room was a very important issue. We would never have chosen to sit where they decided to put us. I stress once again, this flight was booked for two reasons only. A direct flight and extra legroom seating. If these had not been available, I wouldn't have booked. I accepted that we would not be allowed to change this booking but it never occurred to me that Air Europa could change it!! How wrong I was! | 1 |
Ryanair | Disgraceful!! Wouldn't extend a £200 voucher due to covid and couldn't travel in 2020, no refund neither! Also wouldn't accept a legit doctors letter from a surgeon and then tricking people into thinking you can change your flights not stating it's only dates and not allowing destination changes! I have been travelling with Easyjet and wouldn't travel with anyone else, allow flight changes dates and destinations free transfer 2 hours before departure only difference of flight charged where as Ryanair charge full amount! | 1 |
EasyJet | Disgraceful, can't make contact. It's ok for easy jet to change the details of my flight but if I want to change it because of life changes since Covid I have to pay through the nose. They may have cheap flights but it's not worth booking with easyjet. Won't be using them ever again. | 1 |
Turkish Airlines | Disgraceful, deceitful, and generally a poor experience. Turkish airlines Cancelled two flights and the one that I had been rebooked onto they failed to make the booking, which meant I was required to pay twice for a flight that I did not want to catch. Additionally they broke my toddlers stroller. On both occasions they have refused to pay any compensation. | 1 |
Wizz Air | Disgraceful, greedy airline. No frills does not mean take advantage of your passengers. I should’ve read other reviews first before booking. Despite being no frills, they could still treat customers with respect. The biggest let down for Hungary! | 1 |
Ryanair | Disgraceful, worst company ever | 1 |
Ryanair | Disgraceful. Applied for full refund for a May flight and have just received an email saying what are you doing with your voucher ! Never again Will I fly with Ryan air or attempt to contact them. Small claims court here I come. | 1 |
Lufthansa | Disgraceful. Flights cancelled and refund assured on 18 March. Still nothing and so comfortable with it. This is a stalling technique and it is scurrilous. Give people their money back for the service not provided. Quoting Corona is insulting our intelligence. It's now double the 30 day refund regulation. Unbelievable conduct. | 1 |
Ryanair | Disgraceful. My daughter had 19 hour delay retuning from Palma to Bristol scheduled to leave at 21.45 on a Saturday evening - actually left at 14.30 Sunday. Spun lies by staff - 6 broken promises of rearranged flight times - all night and all day stuck in departure lounge with no provision given. Staff hadn't hit a clue what ti do. The vouchers given for good weren't accepted at any shops - offered Hotel vouchers on Sunday the morning at 7am (!!!) having spent the night on the floor in departures not being allowed to leave airport . Might be cheap flights but they should still offer a service | 1 |
Ryanair | DisgracefulI wish I could give no stars…I travelled with Ryanair in July to find a wheel had been snapped off my suitcase on my return to the uk, I went to the help desk and filled in the correct form and was told that my claim will be processed and I will hear from customer services which I did within 20 minutes.I replied to this email then did not hear anything for 2 months after emailing 3 times, now to be told they need my original receipt for my suitcase, who keeps receipts for over 2 years?I think this is a copout on Ryanair's part not to pay for the damage caused. | 1 |
Ryanair | Disgracefull, they treat people like buch of (apparently I used offensive language calling myself the word idixx. ). First, arriving flights for example to Polish airrports are after midnight. This is a joke, there is no public transport at that time, maybe night bus or a cab to go to the nearest center of city wher plane landed, but nowhere else. Second their flights schedule changes, people have arrangements. These airline changes flights at last moment. You go back on Monday morning yourself and rearange everythign, stop treating people like cattle. The man from 1930s with a mustache under the nose had more respect than you. | 1 |
EasyJet | Disgusted I have had two holidays cancelled by them, I took credit and supported the airline and rebooked adding more money now they refuse to give me a refund on the second cancellation by them as the credit I used has to be used and not refunded. Speaking to them they parrot quote terms and conditions and fail to realise as a second holiday I must have the choice. EasyJet are scammers who have fools on the phone disgusting company | 1 |
EasyJet | Disgusted by the terrible customer service and illogical (other than for money grabbing) application of cabin bag size rules.Having measured my purpose bought bag to ensure it matched the size requirements for the small cabin bag, which it did. Matched in length and height, considerably smaller in depth. A bag I have taken on 6 easyjet flights previously and fits easily both under the seat and in overhead compartments (a small backpack even fits on top of it in the overhead compartments). Yet the little bin they were making loads of people check their bags in suggested that it was 1cm too long and they charged me almost £50 for this. Having measured the bag I challenged this and requested the bin be measured, the employee would only point at the sign saying the measurements for cabin bags, tried explaining that I knew this as had measured the bag. They would/could not measure their bin. I don't know if the staff are pressured into squeezing money from customers to this degree or if the company doesn't consider customer service is worthwhile when people may be extorted at these times.Be very careful with this company even when your bags match what they say is the size requirements. Unless refunded I will take my business elsewhere in future. We were charged for a 2nd bag being oversize, but that one was oversize, so this isn't about the charges being applied its that they were applied wrongly to the other bag.The only reason this is getting 2 stars instead of 1 is due to the help of a single member of staff in Faro airport who assisted us with boarding the plane with our children.If it hadn't been for the extortion previously this could have been a good review. | 2 |
Ryanair | Disgusted by the way Ryanair treats their customers. The ethics and morales of this company is questionable and I certainly will be avoiding using their services going forward. Customer service and satisfaction are appalling. 🚫✈ï¸ðŸ‘ŽðŸ¾There were several opportunities in which someone could had said something about my small bag when I was collecting my boarding pass both on the outbound flight and return flight.My small cabin bag was within the measurements listed and I would like hard evidence that my bag was not within that limit besides 'she said, he said'. There was no measurement of the bag done whilst boarding. Only the assumption that my bag didn't fit the criteria.I would like my refund of £40.87 without further delay. This situation is really making me think twice about using Ryanair for any future travelling and those I intend to protect from such unpredictable charges. | 1 |
Ryanair | Disgusted today by rude staff who lie through their teeth.I checked in with the app at 8.30 for a 10.40 flight, all done.My friend didn't quite get his done on time so had to pay a fee.Woman at the desk said to me she could see id checked in and confirmed this. My boarding passes didn't appear so went back to the desk to be told I hadn't checked in and had to pay the fee. No way of proving I checked in on time and that their system was broken.My 6yo son also slipped over on entering the plane as the floor was covered in some kind of oil/grease. Staff didn't seem to care.Do not use ryanair!! | 1 |
EasyJet | Disgusted with the service of Easy jet at this difficult and uncertain time of the Coronavirus infection. I needed to change my flights to later in the year due to current flights being cancelled etc. The Easy jet website advises you can swap the flights over online only for free/no extra charge except for if the flights are more expensive per seat etc. Sounds like a no brainer, then after doing this and following the advice correctly they have now charged me double instead and there is no one picking up the phones or to talk to to refund almost £1000. Feeling angry and frustrated at such poor service. | 1 |
Norwegian | Disgusted with the way we have been treated by Norwegian. Our flight was cancelled and there was no explanation as to why. We were in the airport for 4 hrs before being told of the cancellation and then we were herded like cattle to a bus which took us to a hotel an hour away from the airport. At 11.30 that night we were told that they couldn't accommodate us with flights home and we would have to do everything ourselves in the morning. We then had to pay to get back to Malaga airport where we were told that unfortunately Norwegian couldn't help us and we had to buy another flight from another airline. Of course my husband and I couldn't afford to buy a new flight, so after a few cross words we were offered a hotel for another night only and they would try and get us a flight. We were given a number to call for assistance and guess what, all was spoken in Norwegian. We are now in to a 24hr delay and still don't know how or when we are going home. | 3 |
Ryanair | Disgusted with this airline!!!! My daughter is currently at alicante airport and has taken an allergic reaction to something that has made her face all puffy and because she doesn't look like her passport photo they are refusing to let her on the plane. She was told by Ryan Air to ask British Airways if they would let her on a flight to come home and they have agreed to let her on a flight. WHY CAN BRITISH AIRWAYS LET HER ON BUT RYAN AIR CAN'T?????????? I will be submitting a formal complaint to Ryan Air and contacting the papers to let them know all about this problem. Better hope nothing happens to my child before she can get home and seek medical help. Terrible airline and I would advise any body who is thinking of using them to think again! The cheaper option is not always the best option. I will never use them again. Thanks so much to British Airways for seeing sence. If I could give them a minus star vote I certainly would, also any number that is given for a contact to Ryan Air does not connect!!!!!!!! Joke to say the least..... | 1 |
Ryanair | Disgusted!! I booked a hen weekend away with 8 ladies through Teletext holiday. Ryan air was used for the flights. I received emails confirming the flights had been cancelled and went through the process of requesting a refund which the website said I would get in 7 working days. 2 weeks later I chased them to be told as this was a "screenscraper" holiday they had a new process in place for refunds (which they never informed me of). The "new" way does not work for a Group Booking. I paid for this as a whole and they want each individual person to go on and fill out a form along with ID and the refunds will be processed to them. AGAIN I booked and paid for this holiday. They are doing everything they can to put barriers up. I can't even book a new "staycation" hen doo as none of my money has been returned yet. | 1 |
EasyJet | Disgusted, appalled and devastated by the treatment I have received from you on a recent flight, I want to make an official complaint, this is the worst experience of our lives, please tell me who I need to contact A.S.A.P!!! | 1 |
Ryanair | DisgustedStill no joy from Ryanair re the money I was overcharged on my contactless card on board for drinks. Sent emails , tweeted messenger etc and numerous photos sent will never book with them again. Customer service is diabolical. | 1 |
EasyJet | Disgusting !!! worst airline.. book only if yo want waste your money. Have your belongings damaged and see your children traumatized by the belonging being destroyed. | 1 |
EasyJet | Disgusting & useless Easyjet Staff at Glasgow Airport who don't even understand their own rules FFS. I purchased EasyJet Plus at over £200 & one of the benefits listed is that EasyJet Plus, passengers can change to an earlier flight for free if there's availability. The staff pre security at Glasgow Airport said they were not ticket trained & stated that I had to ask for Cheryl the EasyJet supervisor at Glasgow. What a horrible vile little woman! Completely unhelpful & told me I had to pay to change as she didn't know how EasyJet Plus works! The bottom line was although there was availability on an earlier flight that I should have been able to change to for free, as the supervisor didn't know how to do it, I either had to pay to change or stay on the later flight which I did! Utterly incompetent morons. I seriously hope they go bust & loose their jobs, The public deserve do much better. Horrible call centres & hopeless ground staff. What a pathetic shambles. Utterly useless bunch of unhelpful morons! | 1 |
Jet2.com | Disgusting ...could not attend flight due to back injury, confirmed by GP. Asked for No show letter by travel insurance ... presented it for outbound flight from Birmingham to Naples but said I was on flight for Inbound journey Naples to Birmingham. Huge security breach as I was still in Uk and did not attend any flights or attend holiday...shocking cant get their data right ... | 1 |
Ryanair | Disgusting Company, rude staff and Incompetent ! Wouldn't never use them again. Robbed me of money twice within months. Should be giving flight away the state of the plane and staff | 1 |
Wizz Air | Disgusting Scammers – Avoid Wizz AirWizz Air is the worst airline I've ever encountered. Their sole purpose seems to be scamming customers with hidden fees and absurd charges. From ridiculous baggage policies to unexplained costs, they will find a way to rob you. Their customer service is useless, offering no accountability or help when you face issues.This airline thrives on deception and will ruin your travel experience. Be extremely cautious if you choose to fly with them, though I strongly recommend avoiding them altogether. Wizz Air is a disgrace to the industry. Don't let them steal your money. Avoid at all costs. | 1 |
Lufthansa | Disgusting Shameful DisrespectfulThat's being nice and am I surprised I see 1* overall for this company not at allStress free? Not at allBeen told my question has been answered ha as if it says flight confirmed and they're going off on a tangent about schedule change when quite obviously that's the flight backQuite simply F Off thinking I or anyone else has the time of day and patience to deal with ineptitude of the highest order when it comes to the simplest of questions.Let them know about the review? They wouldn't care anyway, a company confused by this one is in absolute disarrayCheck in online is a COMPLETE FAILURE | 1 |
Ryanair | Disgusting advertising- using the COVID vaccine news for their own financial gain. It is so disrespectful to those who have personally suffered during this pandemic, with their offensive 'Jab & Go' slogan. I will never support this airline with it's appalling and often immoral business practices. Use another airline | 1 |
SAS | Disgusting airline , who mislead with ambiguous text when making a cancellation. At no point did it inform me thay i woud loose the total value of the ticket . Who would make such a cancellation. They reached out to me and offered a cancellation option due to a time change of the flight The customer service was awful and the woman reacted by subtle laughing . What a bunch of pirates. | 1 |
EasyJet | Disgusting airline they are the cockroach of the airline industry. If you want bad customer service cancellations without any explanation and any refunds you get are processed in 4 amounts?Abysmal company DO NOT USE THESE VERMIN FIND SOME OTHER AIRLINE | 1 |
Iberia | Disgusting airline, I am stuck with useless vouchers expiring in June 2021, and obviously there's realistically no safe destination to travel to right now. They never offered a refund, and made it seem like a voucher was the only option. Never booking with them again. | 1 |
Ryanair | Disgusting airline, can't even get your ticket on the app they force you to pay 55 euro for boarding ticket. Close down this airline, they are scammers!!!!!!! | 1 |
EasyJet | Disgusting airline. Always either delayed or cancelled. Turning a nice holiday to a nightmare. Delete their app and never book any flight with them. | 1 |
Vueling | Disgusting airline. Paid for cabin luggage and then on flying realised cabin luggage had only been included one way. Called the airline, was told to buy the 15kg bag for the way back as no other options were showing available but being assured I could take with me onboard. When checking in was told this was not true and because I had not checked in my bag I had to pay 60€ punishment charge. Got onboard, the overhead cabins were empty because they did this to a lot of people. The biggest scam | 1 |
Vueling | Disgusting airline. Rude staff.Complete scam company happy to leave you and single teenage girls stranded on the streets all night and don't care and won't help you at all. Always losing luggage that is always resold. Do not book you flights with this scam company unless you like throwing money awayMinus 5 starsSooner they all lose their jobs the better | 1 |
EasyJet | Disgusting airline. Weren't allowed to board flight home despite booking it and their explanation was they overbook flights to keep prices down for customers, relying on no shows. Just scandalous. Said we'd be paid €400 for our inconvenience then back tracked saying we weren't denied boarding. Liars! | 1 |
Turkish Airlines | Disgusting airlines with no respect to human being.My friend bought a ticket and he was changing his airplane at istambul, then the nightmare started, they simply dropped him off from the airplane in front of the gate at boarding. Reason? "your return ticket was NOT purchased through stupid turkish airlines" REALLY??! Seriously it is your business to check which airlines I am using to go back? Shame on you stinky airlines!!! you have no respect to anyone, all you guys want is money, greed will kill you. I wish you hell and rot in inflation with bankruptcy. If you respect yourself please, stay away from this terrible airlines | 1 |
Ryanair | Disgusting and rude staff. No notifications about the last minute covid test requirements and when I got there with my self testing certificate in plenty of time, they said I needed to get one at the airport. I went and took the test, they wouldn't let me skip the que for bag drop despite my flight being in an hour. They then closed the bag drop check-ins. Wouldn't let me skip the que for hand luggage security either so I can make my flight.They also did the same to a large family next to me who were crying and they wouldn't even let them wait at the side of the que just to receive the test results. No refund no change of flights. I've learnt my lesson now to NEVER try to fly with them again. | 1 |
Ryanair | Disgusting and useless , threw my valued things and site wasn't mentioned anything abou that | 1 |
Ryanair | Disgusting approach to business based on fraud and complete disinterest of clients complains .I booked a return flight Stanstead Pisa - not only were there terrible delays but the staff particularly in Pisa airport were for practical purposes "non existent"they also ripped me off with their fraudulent website which offered me preferential boarding and an extra check in back for £25 for each light. I check the box and was charged 388 pounds not 100 pounds as advertised. No-one has even answered my complain and request for refund! | 1 |
Ryanair | Disgusting area filled with junk crisps and liquid. Asked flight attendants to clean it but they said they were not provided with equipment | 1 |
Jet2.com | Disgusting assist for my 89 year old mother plus we were all split up on our seats away from other family members ie children one with special needs did address this with the air stewardess she said she would sort it out and never did as for assist disgrace I ended up pushing my mother nearly a five mile trip round the airport and nearly missing the flight so on that note would never fly again with you or recommend your company again thanks | 2 |
EasyJet | Disgusting attitude from one of your flight attendants. Flying from Bristol to Edinburgh at 1545 on 07/06. Company normally fly me British Airways and what a difference. Never again. Train your staff in customer service! | 1 |
Ryanair | Disgusting behaviour ,during there flight disruptions in September our flight was delayed over 3 hours ,I immediately sent of claim form I was amazed to get response through Resolver within about 2 weeks saying I would get a cheque for compensation within 10 working days ,when no cheque arrived I started process again escalated complaint ,quick response saying good news your claim is settled cheque will be with you in 28 days this time 13 weeks later still waiting .every time I submit claim I get response your claim is closed payment made .I have now reported them to AVation company complaints Ryanair have signed up to .,tonight further email from them saying case is closed .How can they possibly get away with lying to customers ad getting away with it .They are given full case notes bank details whatever they ask for and still they lie to me | 1 |
Ryanair | Disgusting behaviour at Dublin airport last night 10.07.2023 fof the delayed Copenhagen flight. They didn't make a final calland a young lady was not allowed through the gate as they said she was late. The staff a man and woman spoke to her awful and we all heard the women swear at the young lady who was in tears as they would not let her through the gate for her flight. Disgusting behaviour and shame on you, hope you are proud of yourself in the awful way you behaved and you are so unprofessional. | 1 |
Ryanair | Disgusting behaviour by there staff at Manchester airport (John Carpenter ) supervisor you should be ashamed of yourself and your ignorant staff ..your mum should of swallowed you when she had the chance . Talk about sending people (customers) on a holiday feeling robbed how can you do this you jobsworth A hole we will not fly with you shower again | 1 |
EasyJet | Disgusting behaviour. I asked for upgrading a bag by 3kg, something they say on their website is possible to be told they can't do it and I will have to do it at the airport. They would not provide me the costs for doing it an airport. They stated it was the airport charging, not Easyjet. I pointed out that most airlines allow 23kg for sport equipment and easyjet only allow 20kg, so this is clear it is easyjet and with no known amount, I am left in limbo of what to do, whether to take another bag and pay another £80 or risk the additional charges | 1 |
Ryanair | Disgusting business model. Cheap tickets and then take a dump on their customers by applying all sorts of irrational fees making the total trip expensive af hell.Take a look at all the bad reviews..I would recommend all employees at Ryanair to quit their job and get a job at a decent company. | 1 |
Ryanair | Disgusting business practices. Charges for things that are not clearly presented. Warning - if you don't electronically check in 24-hours in advance - add another $60 per ticket!!! miss it by an hour? Add the $60!Employees clearly hate their employer. You can see it on their face, as they are on the front line of PISSED customers.Luggage - - get ready to get everything measured, and challenged if it's a tight fit in their undersized box. Yep, another charge . . . .Simply sickening how the drive for cash flow is at the expense of overly taxing rules that are created to make it difficult to travel within the fabricated box. | 1 |
Ryanair | Disgusting can't get through when you do they cut you off at the point of getting somewhere.They cancelled my flight . Tried to change it to the next day for free. When I clicked on the date. It went funny then book came up. I looked back and it had changed to 8th April.. instead of June. It was my return flight.lol.I got through within the hour. As soon as I got to resolving I got cut off. He told me before he went there was no flight. There was and there is. I had to pay £45 each to do it. Fuming. Then I had to pay and book for an extra night at hotel in resort. Which had just cost me £88. Can't complete the form for refund for extra night. These need to be investigated. They stick to tgeir policies when you're on the wrong. But don't adhere to the rules when they owe you money. They deliberately cut you off. And make it impossible to claim compensation . As it was them that cancelled my return flight. Disgusting . If I could lput - 1 I would . I'm a pensioner. And I need this holiday. Not to pay nearly £180 extra because of their fault . Grrrrrrr | 1 |
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