Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo AirFrance-KLM | Disgusting, shameful behaviour in stark contrast to other airlines. Flatly refusing to refund cash on £5000 flights and only offering vouchers. This is in contravention of UK and EU consumer law. | 1 |
Wizz Air | Disgusting, vile staff. Won't reply to emails. Hang up om you on the phone, and all they say is "can't do this, can't do that".Poor excuse for an airline. They should be shut down.Over 30 days since I started a claim. 30 days since they told me they have passed it to the payments team to pay me.They said it wouldn't be more than 30days.Seems like they just ignore you until you give up.I wont be giving up. I've started legal action against them and will sue for more money if possible | 1 |
Ryanair | Disgusting, wait on hold for hours, for the woman to literally hang up on me. I'll never fly with them again. Shocking company.To be fair, I called back and the next person was helpful… guess it depends who you get ? | 2 |
Ryanair | Disgusting,still not received a refund from my cancelled holiday on March 16th | 1 |
Jet2.com | Disgusting. Changed our early flight to midnight with no concern for customers with children. Then to add insult to injury have changed our (paid for seats) to separated seats by the smelly toilets. They are passed joke. They have also done it to two other families who booked last August too | 2 |
Ryanair | Disgusting. Had flights booked to go to Barcelona in a week. In line with our Government and Spain's advice regarding travelling we have no choice but not to go. Barcelona and the area is experiencing a big Covid-19 spike and advice is in place in the area to stay inside your homes. Travelling to the area is unsafe but the flight is not cancelled and so not eligible for a refund, voucher or change of flight. Like others have said, Ryan Air don't care about what is safe, just a use it or lose it attitude, which when we are speaking about people potentially losing their life as a result is absolutely disgusting. The money spent on these flights would actually help us seeing as we have had our jobs affected so much by Covid. Guess no bills are being paid for this month. Keep my money Ryan Air, it is the last you will get. | 1 |
Ryanair | Disgusting. I was POKED by a air hostess!! When I complained they asked absolutely no questions and have done nothing. I am appalled a company like this is still running. NEVER AGAIN will I fly ryanair | 1 |
Ryanair | Disgusting. If I could give them negative stars I would. They are scammers. They change their policy whenever they want. Never flying with them again. I have paid an extra £105 for my suitcase that FIT the size requirements.They also proceeded to tell me I was lying about 2 airport workers that said my bag fit the size requirement.I'm not sure if it's only at Edinburg airport but their CHEEK and attitude is atrocious.I flew in with this bag. Why would I not be able to go home with it? No wonder they have a 1.3 star review. If you work for Ryan air you should change to a different airline because they are making you look so bad. | 1 |
EasyJet | Disgusting. Manipulated and intimidated me into paying an extra £48 for my bag despite it quite clearly fitting. Then refused boarding with no information on a refund for the dodgy bonus fees or follow-up. A flagrant violation of the Civil Aviation Authority laws. Holiday ruined and I was left, a vulnerable disabled adult, in tears in the airport having a panic attack with no support or assistance due to this disgusting company and its bullying, aggressive, abusive staff. NEVER AGAIN. | 1 |
EasyJet | Disgusting. Measured suitcase. Staff would not allow me to measure "new" suitcase stand for some reason ???Will never fly again , don't bother the staff are rude and the cheap flights end up costing you over £100 more at gate. Fly jet 2 pay £40 more and enjoy your holiday. | 1 |
Ryanair | Disgusting..dirty airline..Foreign office say dont go ibiza..all other airlines offer vouchers etc..ryanair say use it or lose it..change for free..before dec.2020...who wants to ho ibuza oct..nov..dec..NEVER USE RYANAIR..U ON UR OWN..CLAIM AGAINST UR CREDIT CARD | 1 |
Lufthansa | Disgustingly bad. Rude, unhelpful, wont give their names because they know they are being horrible even. | 1 |
Ryanair | Disgustingly horrific service all round. I would provide zero stars if this was an option.Aside from the horrendously slow check-in procedures (both departing from Stansted and coming back in front Marrakech), the filthy planes, lacklustre efforts from cabin crew, Ryanair topped off the experience by losing our luggage.The inept woman working at the reclaim desk at Stansted advised us that she could nor register our luggage as missing because of a missing tag? Please make it make it make sense- it is the responsibility of the airline to ensure that checked luggage makes it onto the aircraft and leaves the aircraft at the destination.Why is the onus on the passenger to prove that Ryanair have lost our luggage? Customer service, both in person and online, is pitifully woeful. How anyone can choose employment with this shambles of a company is beyond me. | 1 |
EasyJet | Disgustingly ignorant company. They don't reply or respond to email forms or complaint forms. You can never get to speak to a manager. They cancelled my holiday and refuse to give a refund only a credit.Worst holiday company I've ever come across.Avoid! | 1 |
Ryanair | Disgustingly rude incompetent staff on an insane power trip, awful customer service and filthy planes. Avoid like the plague. | 1 |
EasyJet | Disgusting… I am allowed three bags 45x35x20 which I have and they just charged me £120 for these bags. The box they use at the airport is smaller than the bags you are allowed. They tell you to put your bag there and because it doesn't fit in they charge you. They do it on purpose. Already complaint and in 10 days taking them to court. Disgusting. At Gatwick. Easyjet personal horrible. They are a scam. I would love to post here the pictures of my bag, the pictures of my ticket and the pictures of the space they provide to measure your bag at their check in desk so everybody can see the fraud. Unfortunately there is no option to attach pictures here. | 1 |
Ryanair | Disgusting…ground staff swearing under their breath at passengers !!! Really poor behaviour…Ryanair you are shocking … | 1 |
Ryanair | Dishonest and Profiteering, bought a ticket to fly three months ago before the Corona outbreak. Arrived at airport to find I had been put on standby. , plane filled up with people who had bought tickets after me but at inflated prices . I will never trust this company again, I hope the company goes to the wall and the CEO feels ashamed. Sorry for the employees who tried there best but dealt a bad hand by incompetent money grabbing management. Booked same flight with large national carrier who I assumed would be more expensive but worked out the same. | 1 |
Norwegian | Dishonest and unethical. Disgrace to the airline sector.I was among the many scheduled to take off on the D82859 Stockholm-Arlanda - London-Gatwick on 25 Jun 2019 at 21:00.Although Norwegian KNEW this flight was massively delayed (as the flight didn't depart London until around 21:00) the airline declined to alert passengers of this fact until within a hour of departure. They did this to minimise the chances of passengers exercising their right to demand another flight the following day and overnight accommodation at Norwegian's expense. This of course massively inconvenienced all passengers.But worse was to follow. The flight didn't finally take off until 00:13(I checked as we departed and wrote it down at the time). This was 3 hours and 13 minutes after the scheduled departure time of 21:00. Under an EU Court ruling airlines are required to compensate passengers if their flight is delayed by 3 hours or more.I filed a compensation claim at the time in late June. Norwegian delayed, and then delayed some more on the matter, until finally writing back on August 28th with the erroneous claim that the flight was delayed by "2 hours and 59 minutes due to technical difficulties" and that therefore they were not required to provide compensation. Clearly Norwegian hoped that by delaying 2 months everyone would forget the precise take off time, or would have given up on getting a refund in any event.Not so.I am now complaining to the CAA. The executives of companies which engage in wilful attempts to deceive customers and to evade their legal responsibilities need holding to account. Norwegian are a cynical bunch of chancers and a complete disgrace. | 1 |
EasyJet | Dishonest approach, difficulty to reach out, unhelpful assistance | 1 |
EasyJet | Dishonest business. Happily took money a year in advance, for flights they sold all the while knowing they did not have the staffing levels to run them. I pray they go bust. My first experience with easyjet. My last experience with easyjet. If it were possible to give no star for the review I would. Staff at Gatwick were no help. Has to book another flight the next day myself (still unsure that will happen either) and book my own hotel overnight. Almost hoping it is cancelled as I'm going to worry all holiday about being able to get back. They drop you like a hot potato, so beware, you will have to sort this on your own. | 1 |
Ryanair | Dishonest company .they canceled our flight and promised to reimburse for a hotel room - good luck trying to claim it ! Their app will not works - Ryanair customer representative confirmed that .They are dishonest company !!! | 1 |
Ryanair | Dishonest company that does not provide refunds despite flights being cancelled. They claim to be inundated with refund requests and have to manually process these, yet vouchers are processed automatically. Links to request cash refunds are gateways to FAQs about vouchers. With a limited workforce, RyanAir are forcing customers to contact them for their money back which is just adding to the situation. If they focused their resource on refund requests people could get their money back for a service they can't receive. An unwanted voucher doesn't help when people are struggling financially and when it's unsafe to travel | 1 |
Ryanair | Dishonest company with dishonest directors. Just don't use them, let them go bust. | 1 |
SAS | Dishonest company, avoid! Customer service will actively lie to you!We needed to rebook flights which was done through a desk staff member at the airport that rebooked via phone on our behalf. The staff member misunderstood the price as being for both of us instead of each (mostly due to the person on the other end of the phone communicating poorly because we heard the staff member in front of us ask for confirmation of the price) which we found out when checking the invoice. We declined the flights and immediately asked for a refund - customer service reluctantly agreed to refund us. After a week we heard nothing and didn't receive our money so we called again - they then refunded us JUST the taxes and denied responsibility for the cost of the tickets they sold us under false pretences. Even though they already agreed to refund us in full.We won't be letting this go, we will go to Forbrukerrådet for help pursuing this further. | 1 |
Ryanair | Dishonest company. Very expensive an unfair luggage fees. Rude staff. No good costumer services at all. Dont book them | 1 |
EasyJet | Dishonest practices. My brother and I are browsing holidays and while we're checking out the cost goes up by £102 - clearly because the package had some multiple clicks and views they've decided to put up the price while we're browsing. Not cool! | 1 |
Ryanair | Dishonest. Worst airline I have ever dealt with. They cancel your flights then try and keep your money. | 1 |
Pegasus Airlines | Dishonorable thieves who won't give you your refund despite numerous calls. They try to wear you down until you finally give up. But the worst part is: I'll still (have to) fly with them because I don't have so many options between my country and Turkey. | 1 |
Jet2.com | Dislike Jet2 cancellation policy, where no credit if designation change. | 3 |
Ryanair | Dislike Ryanair with a passion, okay the flight was cheap enough but shocking prices for hold luggage £50 for 20kg each way, the cabin crew are rude and try their best to not come back to you with your change, I had to ask half a dozen times for my 4 euros back, I heard a few people say, I can't be bothered to ask, some passengers were forced to put hand luggage in the hold as they said there was no room, when we got on the plane there was loads of room.So yes you get what you pay for, cheap flight, shoddy service!!AVOID!!!! | 1 |
Ryanair | Dislike: Ryanair personnel doing the boarding rarely respect the priority queue for which people pay extra. One can pay extra to end up having their luggage placed in a different area than the seat and offboard last as a result, or even be asked to move to a different seat than the one they paid extra for.Like: Cheap plane tickets if reserved in time, easy check-in via app.But mind you, cheap tickets means that people on the flight will generally behave at their worst (farting, being loud, occupying reserved luggage space they're not entitled to and causing delays, disrespecting the flight attendants, taking their shoes off, etc) | 2 |
Jet2.com | Disliked sales pitch for sales on plane. It went on and on. No room in seat back to put anything at all. Any idea how often the aircraft air conditioning is cleaned/ serviced as got eye infection on way out and cold bug on way back . | 3 |
Jet2.com | Disliked the lack of information at end of flight when I was separated from my spouse as she had assisted travel and there were lots using the facility. We ended up going through different passport control and I had my wife's passport as we were advised that we would be reunited prior to going through passport control. | 3 |
Grupo IAG | Disliked the total lack of empathy for our plight.Loathe to put this in print, must point out departure was fine, both at Manchester and Heathrow. Also all fine in Miami. This is just regarding Heathrow arrivals/ departure staff for Manchester on the day in question. We landed too late for our connecting flight to Manchester, from Miami, 7.45am, gates closed 8.05 am. I was ill, we had the runaround, as did others, trying to get new standby boarding passes which wouldn't work. After toing and froing, finally got a standby pass leaving at 10 35amMy husband was called through boarding gate when the staff member close it to leave and deal with another, he got worried as I was worn out and feeling worse. As she passed him he taped her on the shoulder to ask why she had done that, couldn't she see how ill I looked ? as there was no one else behind me , why could she have not let me through with him? by this time I was ready to pass out. He was accused of pushing her and being a rude bully.She said he should apologise which he did right away. Then she started complaining to me asked if I'd seen anything, which I had not I was too busy trying to keep upright, I had lost my voice so couldn't say anything just shook my head or nodded. I had had the flu for five days in Florida, yes, I did were a mask on the plane for the whole return journey. Whilst I can appreciate the staff have a difficult busy job, she totally over reacted and reported him, we were told she was crying I did not see that either, last time I saw her she was dry eyed. This resulted in us both being escorted off the plane, told he was a danger to passengers and could have become violent, possibly hit them with his pension book or an exploding pacemaker maybe, the mind boggles. He was treated like a criminal.At the end of the walkway three other staff appeared, along with the security officer we realised we were not being listened to as the security officer told my husband he had to believe the staff member rather than him. They should hang there heads in shame, god forbid if it happens to any of their parents, what righteous faces they had.What's happened to British justice ? Also caring B. A staff, a thing of the past in some instances.B.A had a duty of care to get us home, we paid for our tickets, are we likely to get any recompense?If I had, had a voice I should have made an loud fuss as I saw another gentleman do until we were given the help we deserved.Being old school Brits we didn't, the only mistake on our part.When we queried what we should do now and asked for any help to get back home we were told no help from B.A. full stop, not even with our luggage we were told to we were on our own. They blame us for delaying the plane ,we said it was not us it was the lady who complained who was responsible, she did blow the whole thing up out of all proportion. Which ever deity she calls her own I suggest she prays for forgiveness for the problems she caused. May be my husband should have realised one does not touch other these days but at his age and being a friendly Northerner it's just his way, no malice intended. As a result we had to back track through the whole system again and collect our four cases which had been off loaded.Shortly after the occurrence an announcement was made regarding abuse of airport staff not being allowed, where they making an example of us two old doddery Bonny and Clyde impersonators? The boot is on the other foot I protest.So after travelling since 12 am previous day from Florida, at 12am British time, I think 23 hrs later, no sleep, being in queue after queue and as we were in a jet lagged state we took a taxi to Euston, Cost£102as no one would advise us from B.A and we didn't know the distanced.We then took the train to Liverpool Cost £156.2Then we took another taxi home Cost £30total Cost £288.2Arriving home 5pm total travel time far too long at any age. I hope I have the math correct here , still jet lagged and voiceless.A truly disgusting, disrespectful, uncaring and callous way to treat law abiding British citizens ( aged 80 years and 77 years) who in the past has been loyal clients with B. A.No more. B. A hang your wings in shame.On the plus side, there are still some nice people about both taxi drives helped with our luggage as did people at both stations.We must have looked so worn out, which we were. | 3 |
Jet2.com | Disliked very very loud promotional in plane advertisements. Disliked being held in cramped and hot waiting area at Bergerac airport with no information and inadequate seating, totally unacceptable.Flight itself although delayed was comfortable. | 3 |
Jet2.com | Disliked we couldn't even start boarding on the way home until our take off time then had to stand and wait for 10 minutes before we got on the plane. Then because of the way you board those of us at the front had to cram our stuff above us and some had to walk much further down making it difficult to get out until everyone was off.I only had a coat. People should only b allowed to put their stuff above their seats. | 3 |
Grupo IAG | Dismal.Gave ourselves 5 hours to make the 2 hour journey to Rome airport, got stuck in standstill traffic jam for hours. Rang BA to say what was going on, was told there was nothing showing on the airport system (which got the hackles up nicely), and that we should just make our way to the airport and sort it out when we got there. For background, there were 9 of us including a disabled adult and a 9 year old child.BA can't help it that we missed our flight any more than we could, but there was no effort made to give us useful advice when we called, never mind to help us when we were actually stuck there. Their suggestion was that we book the following day, for a mere £6000, or wait until four days later for the next available flight, which was also very expensive. Mild impotent sympathy was all I got, when some kind of proactive system might have avoided our issue - the first flight of the day had been cancelled, so everything was booked up for that day. However, the flight we SHOULD have been on was missing at least 9 people, how hard would it have been to put 9 people on OUR flight and make a bit of space elsewhere? I don't know, some kind of standby system maybe?I probably shouldn't be surprised that I can't even log my complaint on their portal.In the end we had to hire a minibus and drive to Calais. I have learned that my family is significantly more resilient and resourceful than BA. | 1 |
Turkish Airlines | Disorderly, Rude, Ignorant I could go on. Senior Management have no interest in their company or reputation. They do not give any importance to Customer Service and this attitude is echoed throughout the rest of their company and staff.The Airline cancelled our flights without any explanation a month prior to travel. As Service Provider they did nothing in helping us to rebook, their simple message was to speak to the agent, even though we explained we were unable to get through to them. They simply ignored us. Not only did they give us incorrect information but blamed us for the issues we encountered and accused us for the errors as it was our mistake that we didn't book with them direct.They were unwilling and unhelpful, refused to take ownership and sent us on a merry go around giving us incorrect advice and passing us from agent to agent. We followed their every instruction and request to submit feedback forms with the hope that "Customer Relations" would take control as advised but each form submitted was closed without intervention via SMS and another day lost in resolution.Information and advice was inconsistent causing a very confusing experience. On one occasion I was advised to email the sales team who could supposedly help but they took 4 days before responding with the same standard email response. I sent an escalation email with several follow ups to the company CEO, I provided supplementary information on request then had zero response back.Agents in the call centre advised protocol for dealing with cancellations had changed and they had "boundaries" to adhere to they were not allowed to spend more than 20 minutes on call so were anxious to end the call.There was no urgency or empathy displayed. After 2 weeks of chasing and only 8 days to our planned trip each passing day meant flights were getting booked, we couldn't plan our onward journey and lost money on Airport transfers and hotel changes. But again, Airline staff advised this was our own fault another even laughed before disconnecting me.Experience with Airport staff on my return journey was just as repulsive. A flight delay due to "operational issue" resulted in missing my connecting flight, staff were rude, and told me not to ask any questions and just and sit and wait when they couldn't locate our baggage. They were unhelpful and unable to communicate in any language other than Turkish. Airport information kiosk could only redirect me to another desk or another station as they were "information only" and could not help with anything else, they really were pointless and a complete waste of space. Airport Wi-Fi is restricted to 60 minutes but due to all my troubles I was stuck at the airport for 2+ hours after which I had no means of communicating with family, worst experience of my life in the 21st century!Overall, a really frustrating, unpleasant and distressing experience with Turkish Airlines with no hope of any compensation for our troubles. | 1 |
Jet2.com | Disorganised | 1 |
EasyJet | Disorganised, late, blame everybody else but themselves! No proper hot food as they ran out! Again not their fault apparently! Terrible! | 1 |
Eurowings | Disorganized, misinformed, and sloppy: Eurowings messed up at every step. They did not get our frequent flier details from United (booking airline) or Lot (connecting airline). That led them to stick us in basic economy which led them to demand we check bags on the legs connecting to Eurowings. We could not even get boarding passes. When we went to get boarding passes in Hamburg, we made them add our flyer numbers. That led them to put us in premium economy -- but our bags had already been checked in. They insisted -- multiple times, including with a check by a manager -- that they had our bags and that the bags would be on the flight from Hamburg to Reykjavik. The flight was delayed almost 90 minutes. In the air, they offered food and beverages with zero clarification that it was for sale. (We then had to pay for the food. Many others were also surprised.) When we got to Reykjavik, our checked bags did not arrive. We completed a claim there, which creates a report at the mybag.aero website. We then sent bag descriptions, a list of contents, and screenshots for the AirTags in each checked bag showing their location (still in Hamburg). Eurowings never replied to any of our messages. I called Eurowings customer service (international to Germany), was transferred, and then waited two hours before having to hang up. We lost an entire day between buying replacement clothes and trying to contact Eurowings. Eurowings found the bags 7 days later but has yet to get our bags to us (10 days later). I am trying to fill out a claim form on the mybag.aero site. After completing one page, it now hangs whenever I try to continue filling out the form. Worse, it looks like they may only reimburse us for 30 EUR x 3 days. You cannot even get a pair of jeans in Reykjavik for 90 EUR -- much less 1 pair of jeans, underwear, t-shirts, a base layer or jacket, and socks for two adults and a toddler. And it's freaking ICELAND -- so you need to be ready for weather between 5C and 15C and possibly rain. I would not fly Eurowings unless you are sure you can carry on everything, that they have your status, and that you trust nothing they say. | 2 |
EasyJet | Dispicable Treatment of an Elderly Lady - Can't leave less than 1 * Lady in 80s travelling on her own given no help by flight staff and left distressed. Absolutely disgustin behaviour - Spoke with Denver in Customer Services who's response was not to care, wanted me off phone and kept telling me to report online - also said "not their problem" when needing to cancel flights, did not ask for refund, just a credit but told needed to change details there and then (we didn't even know when we could book holiday from work) for more admin fee than the flights cost or the flight will take off with 3 empty seats!!!!!!!!!! | 1 |
Jet2.com | Dispite the delay in departure was kept informed. Staff were helpful and welcoming boarding was well organised and return fight Captain was the best ever engaging entertaining and spoke with clarity and at a good pace so you could understand all that he said | 5 |
Turkish Airlines | Disrespectful staff.Customer service is awful. They never paid me back! Shameful company. Seats are not even comfortable! | 1 |
Pegasus Airlines | Disrespectful, uncommitted, inappropriate company. I will never travel through them again، Bags are always lost, employees steal | 1 |
EasyJet | Disruption to the flight schedule led to a 12 hr 5 min delay to our departure from LGW to Munich. We were informed of the disruption but no alternative was made available. Submitted an EC26 to claim compensation as we were delayed over 3 hrs. easyJet responded saying they wouldn't refund us as our delay was "less than 3 hrs". Original flight due to depart at 0620 delayed until 1825..... Back to pre school to learn to tell the time perhaps? Bored of the shear stupidity and incompetence of customer service employees. | 1 |
Grupo IAG | Dissapointed from the bad service and attitude | 1 |
Wizz Air | Dissatisfied with the service provided by Wizzair their poor service led to a series of unfortunate events and additional costs that could have been avoided with proper communication. Firstly, we were in contact with Rayman from their team, who assured us that upgrading to priority would cost £32 per person. However, upon calling back to finalize this upgrade, we were informed of an unexpected additional CCTF charge of £13, which was not previously disclosed. This lack of transparency is unacceptable and has resulted in unexpected expenses.Furthermore, we were advised by Alex, another representative from Wizz, that having a passport with less than six months of validity would simply require a discussion with immigration authorities. Contrary to this advice, upon our arrival at Luton airport's front desk, we were informed that entry could be denied. This discrepancy in information caused us a two-hour delay as the front desk staff had to contact Turkish authorities for clarification. To our dismay, upon arrival in Turkey, we were fined £135 due to the passport having only four months of validity left.This was particularly distressing and anxiety-inducing for my sister, as we had been assured by Wizz that there would be no additional fees. The miscommunication of such critical information has not only caused emotional distress but also financial strain. We believe that Wizz has a responsibility to provide accurate and complete information to its customers.The miscommunications we experienced are serious oversights that have significantly impacted our travel experience | 1 |
Ryanair | Distopian experience in Wroclaw airport with Ryanair! We were waiting for our flight, the called for the boarding, we went for the gate. And we found a massive queue waiting to pass the control before 4 differents gates. A lot of people,only one member of the aitport staff. So many passengers told him that we needed to pass the control or we would lose the flight. He didnt care. And Ryanair didnt care about its 30 passengers missing for the flight! They didnt call anyone, not a single one of us; they didnt communicate with the passport control that is situated at 20 meters from the gate. They didnt do anything. Of course, we and other 28 passengers missed the flight. When we arrived at the airport 2 hours before the flight!!!!!horrendous! | 1 |
Ryanair | Ditto re Refund Page not working and being rejected because flight reference number incorrect. It is correct !! | 1 |
Ryanair | Do I ever need to write something? I guess no!!!!!!!!!! | 1 |
Pegasus Airlines | Do I have to give them a star? We paid them for a booking from Amsterdam to Istanbul. The money was drawn from my account. No confirmation and no details came. They have our money. We have nothing. Only formulaic responses returned. Not recommended. | 1 |
EasyJet | Do NOT TRAVEL WITH EASYJET !Especially with Coronavirus still around !The boss of EasyJet has said he would feel "100% safe" flying on full planes as the airline resumed a limited number of flights after a 10-week hiatus. Johan Lundgren told the PA news agency the airline had followed international guidelines to step up hygiene ahead of a resumption of services on Monday.15 Jun 2020 !Well! He would say that, wouldn't he! With Zero social distancing and bearing in mind both my wife and I have asthma, and we cannot wear a mask !With the plane rammed packed what chance have we got eh ?We all know what happened in three pubs this last weekend, with THREE folk having this dreadful disase and Johan Lundgren insisting it is safe..... e does not give a tinkers cuss about us ! It's all about profits !I am still waiting for my refund as I no longer want to travel by EasyJET BUT SIMPLY CANNOT GET THROUGH TO CANCEL ! They are a disgrace ! Shame on you ! | 1 |
Ryanair | Do NOT TRAVEL with RAYNAIR.Total rip off, liars, extremely rude staff.God help me i am never ever ever flying with them again.Cheap flights like easy gets are wayyyyyy much better than them | 1 |
Lufthansa | Do NOT book flights with a Lufthansa if you want to be sure to get e.g. your EuroBonus points, even when the flight has a LH sign. Booked a return flight to US. Did not get the points. When I complained, they just referred to that the flight was operated by Eurowings Discover (their low cost company). | 1 |
Lufthansa | Do NOT book flights with this lot, by far the worse airline out there (and yes that includes Ryanair as thats how bad they are).Booked 2 flights, before you can travel they recommend you upload covid certificates so they can check them - NOTE - you cannot checkin online if they do not do this.Was unable to upload this for one of the party, tried calling (waste of time), online chat said if I could not upload and would need to check-in at airport. Asked what the issue was and advised system problems. They then agreed with me that Lufthansa's system was useless - I kept a copy of the script as could not believe it.Anyway, trying to speak to someone is impossible and online is a complete waste of time - lost 4 hours of my life that I won't get back. | 1 |
Turkish Airlines | Do NOT even think about booking with this airline. They are nothing but scammers who steal your hard-earned money and lie to you at every turn. Their customer service is a complete joke—unhelpful, rude, and downright deceitful. They broke every promise made to me, and in the end, they simply took my 4000 euros without a second thought.This airline doesn't care about its passengers. They'll string you along, make excuses, and give you false hope, only to leave you stranded with no resolution. I trusted them with my money, and they took advantage of that trust. This company is a disgrace to the airline industry, and I wouldn't wish this nightmare on anyone.Save yourself the stress, the frustration, and your money—avoid this airline like the plague! | 1 |
Grupo AirFrance-KLM | Do NOT ever buy from this airline. They simply steal customers' money and treat them like beggars when refund is requested | 1 |
Lufthansa | Do NOT fly with Lufthansa! Customer call center is not integrated with bookings. App is not functional. Dropped our reservation from Berlin to LAX mid vacation when they were on strike. Eight calls and seven hours later no help, even when two agents promised to provide a boarding pass and not to worry. This was after an offer to fly us out two weeks late. Got to the airport and through three queues, including a service agent who could not print a boarding pass, to receive a stand-by ticket. We paid for economy plus and had reservations for over eight months. Tried to call one last time to get a confirmed flight. Now saying we are confirmed, but cannot give us a seat. Lufthansa needs an operations officer!!! | 1 |
Pegasus Airlines | Do NOT fly with Pegasus! Their service, including ground service was terrible in every way.I had booked a flight from Istanbul to Izmir.There were too few employees serving for check-in's even though the line was huge. While I was waiting to be served, I noticed that the employees didn't bother to serve faster, they were taking their time like either I was going to fly or not didn't depend on them.When my it was my turn to be served. There were three employees in the office, none of them could understand English. They asked for reservation number, I didn't have it because I thought they could find it by using my name, this is how I checked in successfully with others airlines in Turkey. They asked for my documents and I gave them my ID. They spent about 10 minutes to figure out where my surname and my first name is written on my ID, even thought my national ID has every info in both my language and English. They asked my what time I am flying, but because all three of them were incapable to understand spoken English they asked after precious time to write it down. They didn't even provide paper and pen.In the meanwhile somebody stormed in front of me and they eagerly started serving him. After me waiting for them as I was watching them trying to figure out how ID's and computers and such things work, they asked me to go to another office. The employee there could speak conversational English, he just told me that I didn't have anytime and that I should refer to the ticket sales' offices, he also assured me that there would be an compensation.At the sales office, the woman serving me told me that I couldn't fly and that I should buy another ticket, she also recommended me to buy a ticket for the next flight to Izmir that was 12 hours later and that costed 300+ TL. I told her about how things happened and she told me that it was non of her concern.At this point I realized that the employees wanted more that I wouldn't fly so they can sell me another ticket.After all my frustration I went to find justice in the office I fist went, but there was no one, like they just fled so they wouldn't had to deal with me. Some other employee advised me to speak with a supervisor. I waited there while the same happened all over again. Waiting for them to serve me while others were cutting line. In the end they said that it was my fault since I wasn't there 2 hours earlier.I had to buy another flight, from another company of course. Please don't fly with Pegasus! | 1 |
Ryanair | Do NOT pay for this airline. We have been stuck in Spain trying to get to London. We have made nearly 10 trips to and from 3 different airports, every time for the promise of a flight that doesn't exist. This airline are lying crooks. Not a single promised flight has taken place despite confirming via texts and email. We were told we had to get on a coach to an airport almost an hour away to get a flight they promised us that they knew would never take off. Once we got there we were told we now had to go back to the original airport and make our own way there and cover the cost ourselves. I can't stress enough it is worth paying a couple hundred more pounds to avoid this lying scheming airline and go with a decent one. We will be perusing legal action as soon as possible. | 1 |
EasyJet | Do NOT trust Easyjet!They cancel their flights, and when you claim they do NOT pay out due "it was cancelled due to extraordinary circumstances"..we have recorded our latest conversation and will take further legal action + costs. It was clear it was lack of staff, they admitted on TV on the very same day, flights from Gatwick. Whilst I will never fly with this airline again, and I share my experience with everyone I know on social media ... make up your own mind which airline to use. I wish I could give them zero stars. | 1 |
Ryanair | Do NOT use Ryanair. I missed my connecting flight due to a delayed Ryanair flight in Lisbon. I lost all my money on the flight I missed and Ryanair refused to compensate me every though it was not my fault I missed my flight. They also gave myself and my friend different information from three different attendants. I lost over 100 euros on Ryanair and they refused to compensate me for any of it even though my missed flight was NOT my fault, it was Ryanair's fault because they delayed my flight by an hour. They claim your flight has to be delayed by 2 hours for them to compensate you. Well I had only an hour to catch my next flight and let me tell you there was no way I could have made my next flight. Customer service was also awful and the staff were incredibly rude. They refused to let me keep my small suitcase with me and they told me it was not their problem I had another flight to catch and needed to have my bag. Not sure how an airline can function with such little care given to their paying customers. Worst airline I have ever flown and I will never use them again. | 1 |
Ryanair | Do Not Book With Ryanair. Ryanair & On The Beach have a dispute on going. Ryanair do not recognise On The Beach as a Company to do business with. I booked a holiday with On the Beach/Ryanair. Ryanair blocked my flight saying 'This booking appears to have been made through a third-party travel agent who has no commercial relationship with Ryanair to sell our flights. Therefore, Ryanair has blocked this booking'. Both On The Beach and Ryanair refused to unblock this flight therefore we had no alternative but to cancel the holiday. We had paid over £500 for the flights, On The Beach gave us £90 back as compensation! | 1 |
Ryanair | Do Not Book. End of Story.Due to the pandemic there obviously has been a few hiccups and delays with refunds which i completely understand. However when the company changes the rules daily and lies to you - how is that customer service. I have been chasing my refund for months and completely understand why it is taking longer, i have no problem with that. What i do have a problem with is that on 28/08/20 i contacted CS to chase my refund to be told that because i had not rejected the voucher which was automatically assigned to me, my refund could not be processed (even though i had filled out many forms and talked to CS on the phone that i wanted a refund). I was then told that my holiday provider would be refunded within 10 days - which i walked away hopeful and happy-ish.Now 16 days later i chase CS again to be told today (12/09/20) that my refund had been processed on 21/08/20 - which was 7 days before my original contact with CS where i was told that my refund was not being processed. So i contacted my holiday provider who says they have not received the money. I contact Ryanair CS again to be met with an extremely unhelpful attendant that just kept reminding me of when the refund was processed but unwilling to answer my question about why i was told differently on 28/08/20. There was no apology or any basic human decency to try and help me. i don't know if they are just lying or hopefully the system was displaying wrong information at the time of my first contact but due to the dismal customer service i will not be using them again. | 1 |
EasyJet | Do Not Fly with easy jet. I have nothing nothing good to say for this airline. Cancellation after cancellation | 1 |
EasyJet | Do Not accept a voucher from Easyjet, get your money back instead and rebook using that.In June I was given an online voucher for my cancelled outbound flight but the system would not let me claim one for the inbound flight. I had to ring the customer service team after this had been also cancelled, which took over 2 hours. The lady at the time emailed me a voucher assuring me I could use it and my other voucher at the same time online. I tried to book new flights this morning and found that only one voucher can be used online. I booked my flights not wishing the price to increase as it often does and rang the customer service team to claim my money back for the other voucher. It took over 3 hours on hold to get through to the South African based customer service team, who said I could not claim my money back and confirmed that if your voucher is originally issued following a phone call, you have to ring them again to rebook using it. You can not use more than one voucher online at the same time. I thought I was helping this business through difficult times but wish I had asked for a refund. They will not repay the money I spent today and say I have to use the remaining voucher another time. I will email the Complaints Team ! Very poor ! | 1 |
Lufthansa | Do anything you can to book any other airline but this one. It is my second and last experience with this horrible airlines. They truly don't care. This time around they knew their flight attendants were going on strike in Frankfurt two weeks ago. They still checked us in the night before the flight knowing the strike was the next day. The morning of our flight to Africa , they sent a text in the morning saying they cancelled the flight and would look for something else. Their website crashed and you couldn't reach anyone on the phones. We spent 6 hours trying to reach them and only got a normal flight by contacting Swiss air for help. If we didn't have a travel agent , we would have been on the flights they booked from NJ to Frankfurt to Ethiopia to Kenya landing at 3am. We were both split up since they had us on different airlines. It was insane. They just didn't care. Not the first time but definitely the last. Mention the airlines to anyone and you get almost the same story in one form or another. Ok Lufthansa. I get it. You don't like customers. | 1 |
Grupo IAG | Do never think to fly business or first with BA they really don't care about you and your luggage. They lost my luggage and when I arrive to the destination they didn't even apologize I got to the police they gave me the number of BA customer service guess what when you call the number you will never reach them they will say email us at bla bla bla!!! It's an emergency is that a joke ??? Anyways I reported to the lost and found and they told me stay at the airport don't leave until we find it I stayed 6 hours no food vouchers or any compensation provided I waited until the next BA flight come with my luggage anyways I took it and I go to the airport I felt the bags are not heavy but I was tired to check at the airport I got to my hotel I opened the bags and both are empty all my Loro piana open walks, all my jackets my clothes are gone they worth nearly 20K£ anyways I make a claim online contacted my girlfriend to send me the invoices and I open an investigation they told me to wait at least 30 days for an initially investigation anyways from June I waited until November to get an email from them saying we are sorry we couldn't compensate you you should have put your valuable items in hand luggage ??? Is that a joke????? Now my lawyer sues them according to the Montreal Protocol all airlines should refund you anything is lost while is with them it's their responsibility even if they offer you 10% of what you lost you should never accept it and sue them to 3rd party and go to court this people are big scammers making millions from us. I hate BA forever!!!Also all insurance company's and Amex won't help as BA never respond to them! BA you are the worst go learn from Emirates, Virgin Atlantic and Airfrance how they treat their platinum passengers | 1 |
Ryanair | Do not I repeat NOT even bother with this airline the staff don't care about you you get ripped off with extra hidden costs and all the delays avoid avoid avoid | 1 |
Grupo IAG | Do not accept a British Airways e-Voucher, go for a refund. I stupidly accepted 2 e-vouchers and they are a waste of time. They have no flexibility and despite the fact that BA has money and air miles belonging to me, I cannot redeem the voucher against a more expensive non air miles flight, only an air miles flight that they don't have available at the time and route I want. BA are trying every trick in the book to complicate, frustrate and make rebooking difficult and worse still, you can't redeem the cancelled flight voucher online, only by speaking to the call centre which means hanging on for an hour or so every time you try to 'phone them. I was a loyal Silver Card Executive Club member and still am, but after BA's approach, I will be avoiding them wherever possible in future. | 1 |
Grupo AirFrance-KLM | Do not accept vouchers from this crappy airline. They will not stop trying to make it impossible for you to use or get a refund for your vouchers. Hiding behind Covid is a very dirty company that is only after your money. No service, freezing voucher refund pages. The after hours and hours of non communication I managed to fill out my 11 vouchers... the party of never having to deal with them again soon was over since only 1 of the eleven voucher refunds requested came out of their system.. Incredible. Best just let them go bankrupt instead of parasiting on our tax payer money. A disgrace all the way. | 1 |
Ryanair | Do not any extras if you book flights with Ryanair, they take your money and then if you need to make any changes they say you need to contact someone else. I booked flights and airport parking as extra with Ryanair, the payment went to Ryanair, it's all on my itinerary but went I changed my flights due to COVID, I could not change my parking. They told me to contact Liverpool Airport Parking or APH, neither of these companies recognised the Ryanair Booking Reference and told me to go back to Ryanair. All you get from Customer Service is we can't change parking you need to contact the 3rd party. We can't see parking bookings, so we can't change them. You book on Ryanair website, you pay Ryanair you get a confirmation and itinerary from Ryanair but Ryanair can't help you. | 1 |
Grupo AirFrance-KLM | Do not attempt to check-in additional luggage at Lungi airport without firstly prebooking it online if you are travelling from Africa. Recent return trip from FNA with Airfrance cost me 200 US dollars for a 23kg suitcase. Office in Freetown and Lungi Airport needs to be audited for scams. The Ftn office told me 160 US dollars when I enquired the day before my flight, only to be asked to pay 200 US dollars at the airport. Why 200 US dollars from Africa when you can pay much less for the same case on other routes. Their local staff treat you with contempt and the only thing they are interested in is extortio. I would clearly advice - during this covid pandemic when flights are limited, be very sure you really need to travel with Airfrance and make sure you check adjustment cost in advance before you buy a ticket. | 1 |
Ryanair | Do not believe it when they state that they aim to keep people together when it comes to free seat allocations. My flight had plenty of unallocated free seating yet they split us up. I tried to understand why this happened and resolve this with their live chat but they would not confirm why they had not kept us together when it was possible to do so. Ended up having to pay to change seats and expecting to have to do the same on the way back. Always factor in this sort of substandard treatment and customer service when flying with Ryanair. Will absolutely avoid booking with them in the future. | 1 |
Turkish Airlines | Do not book - cheaper does not mean better. This company is inhumane. I booked my tickets from Paris to Lebanon 4 months in advance, and then the war erupted. They did not cancel their tickets throughout the past 2 months of war. They only cancelled the tickets once negotiations of a ceasefire started taking place and all other airlines began flying back to Beirut. Turkish airlines has a partnership with MEA, yet they did not accept to transfer me to another flight going to Beirut. THEY are the ones who should bear the financial damage of such a war, not the everyday poor man who can barely afford a ticket back home. It would have cost them nothing to switch me to a MEA flight (they frequently fly their planes). Yet, all the time spent on the phone with customer service and filling out feedback forms was gone to waste. They keep giving you fake promises that they are going to fix it but they offered me 0 solution. They only accept to reimburse me the price that I paid 4 months ago - which is far cheaper than the current prices. This does not make sense in any way shape or form. If I bought a gold bar 4 months ago I cannot resell it at that day's price - especially if it appreciated in value. This is pure greed and inhumane behaviour. If I could give them negative ratings I would. | 1 |
Lufthansa | Do not book - stole over $1,600 from me. Booked a flight for my boyfriend and I back in January before coronavirus. Flight was cancelled due to pandemic. 11 months later there are STILL no flights available out of my airport (Austin) and Lufthansa will not even pick up the phone. I've called several times - put on hold for 30 minutes before I give up. Tried calling at all different hours of the day. HORRIBLE EXPERIENCE. I feel robbed. | 1 |
EasyJet | Do not book Easyjet again!!!The customer service offered by this company is so poor it beggers belief. As two key workers who have worked through this pandemic and have struggled to use the voucher offered you would think this company would try and help. Think again they are not prepared to help in anyway. Heaven forbid if anyone stupid enough to book with this company and needed any help you will not get it. At least Dick Turpin had the decency to wear a mask when he robbed people!!! | 1 |
Lufthansa | Do not book Lufthansa. They cancel flights Big time and you end up i in a hotel somewhere after endless waiting and queues. Personal hard experience. | 1 |
Ryanair | Do not book Ryanair if you expect you might need to change the flight (and expect not to lose money). I booked a high risk flight with Ryanair only because their terms and conditions said that I can change them. However what they don't say is that their change fee is comparable to the cost of the flight. And if I don't change the flight that is due in the next few days, I will lose the money but if I book it for a random flight and I don't know whether I will be able to go and may need to rebook, it means I will lose two rebooking fees; one such fee is pretty much the cost of the flight. No wonder a helpful person on the Ryanair chat told me I could rebook as many times as I liked. | 1 |
Ryanair | Do not book Ryanair! We had a short 40 minute flight from Santorini to Athens that was delayed 18 hours. This caused us to miss all of our connecting flights headed to the USA. And because our connecting flights were with other airlines and our flight wasn't actually cancelled, they are not responsible for reimbursing anything.We were completely stranded to rebook everything ourselves which cost us thousands of dollars. Absolutely disgusted with this company. DO NOT BOOK!! | 1 |
EasyJet | Do not book a car rental through this company especially if it's with gold car! EasyJet have covered themselves in the fine print for all the scams this company does.EasyJet's booking in system also needs sorting!Can we deal with humans please!Hire car,If your planning to go over to Spain after landing in Faro you be hit with a bill of €90 then your hit with insurance and if you don't have a credit card your bill rockets to €248.EasyJet say they are not responsible for any extra charges that the car company whack you with.But they could tell you the simple things that they must know due to the amount of complaints about this company.Make sure you have aCredit card on you in the name of the person hiring the car, make sure you know there is a cost for going over the boarder, they know this so they are just as much to blame for this scam as gold car!!EasyJet need to be clear with people maybe then you'll get better reviews and customer satisfaction!!!Also this way of booking yourself in is absolutely ridiculous! It doesn't work! Everyone booking in on the computer needed help, it was totally disorganised and it took 10 times longer than just waiting to have your baggage's and tickets dealt with by a human being.More stress! | 1 |
Lufthansa | Do not book a flight assuming that it can be changed. On their opening page Lufthansa assert that, as we life I uncertain covid times, you can make flight changes. This is not true. I had a regular ticket with 20kg luggage. There was no online option to change the flight only to cancel. This is not covered in the ticket. I rang their service centre daily for over one week. You are holding until the line drops 30 or 90 minutes later. An email complaint to customer services advised me to change online (not possible) or ring the very service number (not answered). You get better service with Ryanair. | 1 |
Ryanair | Do not book a flight now, I am waiting 5 months for a cancelled fight by Ryanair, you can not reach out to them, only a robot, wait to see how things are in 6 months time. | 1 |
EasyJet | Do not book an EasyJet holiday. I am currently in Slovenia for my partners 50th birthday. I booked a double superior room in four star hotel. What I got was a standard room in a backpacker hostel. I've wasted hours trying to resolve this only to be told by EasyJet that they are unwilling to do anything about it. Stick with trusted holiday providers like Travelzoo. I travel extensively and I will not trust EasyJet holidays ever again | 1 |
EasyJet | Do not book any travel with Easyjet, I'm at present trying to get my suitcase back from a trip to Sharm El Sheikh, Egypt. The suitcase in question contained my scuba diving, which was very expensive gear plus holiday cloths and many iconic T-shirts. Easyjet have now stated they cant find log in details for the status of where my suitcase is. Please don't book with them, they will only bring misery to your life. | 1 |
Wizz Air | Do not book avoid at all cost this company is Disgusting service everything about this company is a disgrace their call centre is a absolute joke, the passport check in dose not work as they have not paid for the IT needed to support their system. Everything about this company is about money. The safty of their aircrafts have to be questioned. The way they treat customers is the worst I have ever known from an airline. They don't have no value for your life so you have to question how safe is your life. This is the type of company that will breach health and safety to save a few pennies it is very questionable as to how many life jackets are on-board to the quality of them and the reliability of them. If you judge their aircraft by the service they provide then your life is at risk it wouldn't surprise me if their plane fall apart in the air. Don't risk your life for a cheap flight. Stir clear of these people. As I Guarantee something really bad is going to happen with a couple of their planes. Wizzair is the epstein of the airlines. Rapeing people pockets while the call centre brake you down. This is dubbed the epstein business approach | 1 |
EasyJet | Do not book car hire though EasyJet !!!I booked car hire via the EasyJet mobile app a really easy process I also paid for insurance to cover the car hire excess charge.When I got the booking confirmation it said my car hire was booked with Tangerine Car Hire.When I picked the car hire at a small side street away from the airport I was told the insurance was not valid I either had to buy further insurance with them for 81 euros or leave a 1,500 euro deposit. Which I did not have so I bought the additional insurance.When I got home I complained to EasyJet they then told me the booking was made via a car broker called Car Trawler and I should complain to them. Despite making the complaint on the car hire booking platform.If I had known any of this I would NEVER HAVE BOOKED THE CAR HIRE WITH EASYJET. I will also therefore never book car hire via EasyJet.Great to have the below response from EasyJet I contacted them with more details about my original complaint and EasyJet's original response that prompted the above feedback.Unfortunately, al I have got back is r the same INANE, BANAL response of "It is our partners problem not ours".I wish I could give No stars and I am now not sure I will use EasyJet again for anthing unless it is as a last resort. | 1 |
EasyJet | Do not book car hire with Easyjet. Flew to Milan 9th Feb, original flight moved from 8am to 3pm. Car hire was booked with flights, when i arrived at car hire, car had been cancelled as over 2hrs from original time. Car hire wanted 49euros to re-open booking, then when I went to secure insurance/deposit, they refused Amex, although I had originally booked flights and car with my Amex, all literature states Amex is ok. Had to take another booking out with debit card costing £174. Complained to Easyjet, they are not interested. | 1 |
SAS | Do not book extra services. If you decide to cancel or rebook (even when it is included in your ticket), the extra services such as seat booking, food, or lounge access will not be transferred or paid back... | 1 |
Ryanair | Do not book flights with Ryanair. They scam you at the boarding gate for £75 , because your ( standard size) cabin bag is too big.This happened to me on a flight last week. I had to pay the money or I wouldn't be allowed to flyThe men at the gate were rude and seemed to enjoy making at least 10 passengers pay this extortionate fee.Terrible airline... I felt ashamed to be British on a flight full of travellers from across Europe. | 1 |
EasyJet | Do not book flights with easy jet. They will change your booking as often as they like and will make zero effort to help if the changes aren't suitable.Absolutely disgusting and arrogant customer service, never flying with them again.Utter shambles | 1 |
Vueling | Do not book flights with this airline if you can help it. They operate a cowboy system where the pricing structure is intentionally misleading. I lost over £100 to them and the person on the phone was extremely rude and hung up on me. | 1 |
Grupo IAG | Do not book or combine flights with other airlines through them. None of the airlines will help you! Other airlines have waived fees due to the LA fire, but British Airways doesn't care. There's no electricity and/or water in the area, but they still want you to fly there or pay $1K for changing the flight. | 1 |
Ryanair | Do not book parking at Bristol airport with Ryanair, they take payment for a 3rd party company and when that company do not send you any information or confirmation, Ryanair supply a number to contact them, which no longer exits and refuse to take any responsibility for it as a 3rd party company, we ended up paying for the parking twice, we have no idea if Ryanair kept the payment if the parking company was unable to provide the parking (perhaps they went bust) or if the parking company took payment from Ryanair but did not supply the service. We called customer service 3 times without getting any resolution. | 2 |
Turkish Airlines | Do not book this airline it was the worst experience of my life firstly 2 hours late departing on way back 8 hours delayed they told us it was 2 hours first but ended up being 8 then missed connection 15 hours more delayed till my second fligh.we had to beg for a hotel that took 4 hours of queueing to get a place with rude staff shouting at everyone like dogs there was 100s of people delayed from all over no one knew what to do ruined my holiday never again be warned. | 1 |
EasyJet | Do not book this airline. What has happened to them? Cancelled flight an hour before boarding. Left stranded at Spanish airport at midnight. A whole plane full of passengers and only one easyJet rep at airport to deal with them. No help with finding hotel for the night or rebooking flight. No flights available to our uk airport for 3 days so will have to book flights to a different uk airport and get a taxi all the way back to other airport. How on earth does this airline stay in business. Will never book with them again. | 1 |
Lufthansa | Do not book this airlineAbsolutely terribleThey cancelled my flight and the same flight is available to book on their system, they offered me a flight the next day which was much longer and not suitable.Called the helpline and the worker was giggling with her work mates.Used the chat helpline and they just end the call and not answer the enquiryThe UK tele number is not available so u need to call Germany at a costThe worst customer service I have knownDo not use them | 1 |
Lufthansa | Do not book tickets with them. We just booked tickets Las Vegas to Frankfurt than Dusserdof. Our flight is already cancelled from Frankfurt to Dusserdof. No reply from Lufthansa, no refund NOTHING. So now we need to take train to get to Dusserdof. Oh, one thing another german airline EUROWINGS IS KEEPING OUR LUGGAGE FOR ALMOST 10DAYS AND ALSO NO REPLY. NEVER EVER FLY GERMAN AIRLINES EVER. I WOULD RATHER WALK THAN FLY GERMAN AIRLINES! We need to fly to Germany to get our baggage....ridiculous. Lufthansa doesn't care anymore, horrible food and horrible seats. Stay away from them! | 1 |
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