ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	17th September I was travelling to Spain AlmerÃa with my 8 month old son by myself. I was carrying an approved cabin size pushchair (bugaboo butterfly) and just a baby bag with usual baby stuff for the trip (milk powder, water, nappy's). I showed up to the boarding gate and When I got there first thing I was told by a member of easyJet at the desk (where they check your passport and boarding pass) was to "fold the stroller" before going into the bus. They didn't ask me if I needed any help at all noticing I was travelling alone. As I was travelling alone and I was not expecting to be send in a bus to the actual plane I realised I Would not be able to safely carry the folded push chair, my baby and the baby bag with me while being on a bus so I went back to ask for help to the easyJet staff. I ask if I could leave the already tagged pushchair at the boarding gate (it is stillBoarding gate it does not matter if they need a bus to actually transport you to the actual plane park space) they said I must carry the pushchair myself into the bus and up to the plane. After I insisted the lady told me after she asked another easyJet worker I could put my son on the pushchair while on the bus. When I am on my way to get the bus (they did not prioritise the fact I was travelling with an infant 8 month old) they started to SHOUT at me and asked me to get my son off the pushchair before going into the bus (add freezing temperatures at gatwick airport of -7 degrees outside at 5 am ). I tried to explain I was told by their colleague they ignore me and said " I'm telling you to fold the pushchair if you want to go into the bus".That's when a man who was travelling on the same flight came over to help me as he saw I was struggling and noticing I was getting No help whatsoever from easyJet. I had to travel on a bus Standing carry on one arm my 8 month old son and using my other hand to hold into the bus so I didn't fall and this passenger who was holding my baby bag and pushchair because easyJet didn't provide any help or solution.When I arrived to the actual plane it was the first time a member easyJet asked me if I needed any help.I have travelled many times with my infant son in different airlines, in and outside Europe and easyJet has been the worst experience ever. If you are travelling with an infant do not choose easyJet. Horrible and frustrating scenario. I would not recommend it to anyone I appreciate.	1
Pegasus Airlines	18.00 hrs service from Paris Orly to Dalaman via Istanbul was delayed by 1hr 40min. Bad service just terrible not on time, no food provided, not even a lite snack provided. Had to pay for food. Staff taking forever with the food cart. I understand that if I wanted food (though it should be provided for free) I had to pay for food by the time the staff came with the food cart. Food I was after was sold out. I bought something a little bit more expensive than I can afford. When purchasing food I was missing a bread roll. If I'm paying 15 euros for food. I want everything that's provided as mentioned above on poster, not missing a bread roll. Unprofessional, terrible unorganized airline. Also everyone don't fly with this airline maybe cheap but pay more extra instead of Pegasus Airlines.	1
Ryanair	180 days and still waiting - but today they promised refunds for 4 cancelled flights within 3 weeks ........Yaaayyyyyy!!!!	1
Norwegian	19 Nov 2014,Â Rome-Fiumicino - New York. Never again, I took the flight from Rome via Copenhagen to NY. They not only have a 20 kg allowance which I had to pay a lot of money because I had the regular 23kg packed, but they also are not exactly generous and made me pay over 100 euro for those 3 kg. I would not recommend flying this airline. Their concept is to make money off every single incident and have built in some rules that enables them to make that extra money. It's not as cheap as it seems if you add those costs.	5
Vueling	19 October 2018, flying from Barcelona to Warsaw with long delay the plane was from other airline Privilege Style without any information. According with International Regulations " In case of specific needs, the Carrier may operate certain flights using aircraft operated by other companies. In such cases, the Carrier will inform passengers as to the identify of the airline operating the flight". When I claim to the customer service Dept in Vueling Airlines they said nothing was wrong and the Company act according with European norms and Regulations. I do not recommend the company for many reasons, as I have been affected and create inconveniences to us.	1
EasyJet	19:06 flight to Naples delayed 2 hour. Then at gate another 2 hours. No communication. Then fight moved to 12.30 next day! No support. No information. Ugh!	1
EasyJet	19th April Manchester to Geneva and returned Monday Geneva to Manchester Flights 1949 and 1952. Booking was easy to do and very clear on the website. Good price for flights. Check-in was quick and so was bag drop. Onboard staff very good.	10
EasyJet	19th Feb 2014 Gatwick North Terminal to Tenerife South airport. Online booking:â€“Easyjet have a very user friendly website and their email communication was superb. Baggage charge: I found the Â£18 charge for a small bag to be outrageous. Bag Drop: the bag drop was straightforward and the staff member efficient but unsmiling and not at all friendly. Boarding: orderly enough but the announcements were not very clear and I saw 2 elderly people struggle unaided. The cabin crew were not at all friendly and seemed disorganised too. One member of the cabin crew was particularly unfriendly and gruff in the way in which he interacted with a young mum and a baby. Later in the flight I bought a coffee and the same man who was rude to the lady with the baby handed me my change with a phoney smile and the money with a strange expression. I checked the change and saw that rather than a Â£2 coin he had handed me an Arabic coin. I immediately saw this and asked for the correct coinage. It took the efforts of two of his colleagues for me to receive the correct change and no apology. Announcements: there were very few announcements during this journey and no route map at all. The lady captain made one announcement at the end of the flight. Comfort: The seat was rather thin but comfortable enough for the distance flown. Value: the price I paid was quite reasonable. However this was not the cheapest on this route and so I shall shop around in future to make sure I get a good deal.	5
Lufthansa	19th Nov Sunday, LH956, Frankfurt to BirminghamBefore getting on board, we had to go through a process called document check. Okay no problem. However, after I give the attendant my passport, boading pass and UK BRP cards, I was asked about 6 questions, including Where were I that day, where did I come from, what was I doing in UK, What course I was studying. Neither of these questions happened to others. As a Chinese student studying in UK, this is the first time I was flight with a company being questioned like that. It was a reaaaaaally bad experience.	1
Grupo IAG	19th September flight out - People were loaded on quickly and efficiently - same old problem with baggage. Didn't book a seat on this occasion so ended up in row ten which is noticeably smaller than the first 5 rows. Unbelievably the woman in front reclined her seat (its a short flight) and reduced my space even further. Plane more or less on time however landed at terminal one and walked miles to terminal 2 - no logic. 21st September Sunday flight - Queuing had been slightly addressed but loading was held back because of there only being one member of staff instead of two checking in and people just being slow. Arrived late which led to a few people having to run the length of Gatwick to get to their trains. Its about time Aer Lingus loaded people from the front and back of the planes.	4
Iberia	19th and 20th of December flew LHR-MAD-SCL. I have never had a problem flying Iberia short-haul. However after reading all the Iberia reviews on this site I was quite petrified (being a nervous flyer) and I was so pleasantly surprised. New interiors with personal IFE (on the MAD-SCL leg) very responsive FAs (made 3-4 rounds of juices and water). Food was decent and 2 proper meals were served with one snack round at 6.5 into the flight. Good leg space - Captain came on the PA atleast twice to inform on flight progress and weather en-route. Given the less than memorable experience coming back from Buenos Aires to LHR on BA I would say that Iberia is upping its game big time and I would fly them long haul again.	8
EasyJet	1: traveled a couple of times with easy jet,always aloud to bring a hand baggage + a hand bag, even not speedy boarding,I travled on the 20 oct 2020,icame to the airport nearly 3 hours before the flight was by the gate one of the first told me to put my food bag into the hand baggage,because off this the zip broke.2 flight was delayed 2 hrs3: the staff tryed to find problems throw the whole journey4: finely arrived to the destenation and my baggage didn`t arrive. BAD BAD SERVICE.then my bag was deliverd to someone else in a diffrent city ,so the person said to the delivery man that its not his, so he tooked it back.a moment later somone nocked on the persons door to say THAT HE FOUND THIS BIG BAGGAGE IN THE STREET WITH NO RESPONSIBILITY.that means,the delivery man just droped the bagagge in the sreet.MAD MAD MAD MAKE SURE NOT TO TRAVEL WITH EASY JETWORST THEN EVEREASY JET DONT DESERVE NOT EVEN 1 STAR	1
EasyJet	1h wait and no answer on chat.Tried to open another later and system doesnt allow it as first chat still active despite not even started	1
EasyJet	1h wait yet they wait 3 minutes before ending the chat	1
Jet2.com	1hr 15mins delay outbound, 2 hrs 30 min delay inbound sat on the plane. Had to wait on plane at Manchester 30 mins for transport to terminal. I have flown with jet2 many times and was disappointed with the response of the crew to this issue. No water was provided on the inbound flight.	2
EasyJet	1k for one hour flight, delay 4 hours. Zero space in my seat. Terrible company.	1
Ryanair	1st and last time I will fly with this bunch of cowboys delays outward and inward bound flights. the flight back was a farce they started boarding then decided they had no cabin crew!! then started taking people in wheelchairs back off the plane. 2hrs later they found a crew but by then we had to wait for another slot to takeoff. they should change their to Billy smarts circus as it is run by clowns.	1
Ryanair	1st and last time i fly with this company!	1
EasyJet	1st chat confirmed I can take 2 pairs of skis in 1 ski bag as long as the weight was under 20 kg. they said a copy of the chat would be emailed to me. no email arrived. contacted the chat for a second time and they said confirmation of chats are not sent out and that you can only take 1 pair of skis in each bag. British Airways allow up 2 pairs as long as they weigh less than 20kg - therefore Easyjet will charge over Â£110 more per passenger than BA	1
Jet2.com	1st choice for flights. Always friendly, quick with updates.	5
Jet2.com	1st class service and thank you so much for looking after my wife who has athism we really appreciate it	5
Jet2.com	1st class service, staff on both flights was amazing very friendly, would defo fly with Jet2 again.	5
Lufthansa	1st of all a tiny plane fly from bhx to Germany and wish foods were reasonable.Secondly, from Germany to America were a better service with good foods & comfort. I would highly recommend to put the price down then more people will fly with them.	2
Lufthansa	1st representative yelled at me from asking why they bumped me out of business class to economy. He said, you still get a window seat.2nd representative said they bumped me because there ARE technical issues with the aircraft. So I asked why is the aircraft in the air if it has technical issues to which she said "so you want to change tour flight"?Now I'm afraid of what my trip will be like.Needless to say, my issue was not resolved and they are keeping the business class fare and putting me in economy.	1
Wizz Air	1st time flying Whizz Glas-Bud. Cheap flights, Â£10 to take wheelie case. Easy check in online, Â£8 seat done. They were checking bags for "small bag only" & loads of people having to pay. People complaining they were split up ðŸ¤·..well buy seats together.I think if u stick to the rules then its a win win.Plane was cleanStaff on both flights were lovely	5
Jet2.com	1st time flying with Jet2 straight forward boarding and passport check, cabin crew were very friendly, nice take off and a little hard on landing , but very satisfying.	4
Jet2.com	1st time using jet 2 the app is 1st class lets you check in for both ttrips before you leave fo your departure taking the work and anxity out of it staff were very helpfull on the plane and at rhe airport keep up the great work ps the package deal for extra cases picking your seat is a bonus	5
Jet2.com	1st time we've used Jet2, and it won't be the last. Friendly, welcoming staff. A great app which allows you to control and keep updated with all aspects of your holiday. Always there for customers, but never in your face. A great team of professionals who care for their customers.	5
Jet2.com	1st time. Excellent services by all!!	5
Jet2.com	1st trip with the airline and very impressed. Everything went on time,food and drink service excellent and staff very pleasant.	5
EasyJet	1st trip with them going out seemed easy enough. All customers took hand luggage as we did-checked with Easyjet to make sure what was allowed. 1 size hand-luggage hand-bag not included! No room onboard so our bags went into the hold. Poor service on board - passing items over you no excuse me discussing other passengers in front of you. Then flight back from Paphos got charged for my hand-luggage and not allowed to take my hand-bag on board? Only 1 item allowed - not told that before I travelled. Other passengers allowed to take 2 items.	5
Ryanair	1st u dont have a option you have to give a star if anyone noticeRYANAIR DONT DESERVE ANY STARSIv that much to say ( nothing good )Staff , dirty plane , charged extra ,My passport got robbed and id all me paper work and they left me in uk as for the the staff they were useless no help and told me leave the desk now so i said iv nowere to go and was escorted out and left ..ill say no more there was a lot more ill never fly again with them	1
Vueling	2 1/2 hour delay, then a free for all getting on the plane. Took nearly an hour to board... why not board in seat row order - surely that would be more efficient... maybe this is the reason for the delay????Rude staff at the gate - kept yelling at people they were in the priority queue when they were not priority. Why not put up a sign saying which queue to get in.Terrible airline.	1
Jet2.com	2 Excellent flights back and forth from Tenerife. Both flights were on time. Jet 2 staff are excellent. Comfortable seating. Best flights we've had in a long time.	5
Vueling	2 Flights First from FCO to ORY on April 1 2015 VY6251 and ORY to BCN on April 6 2015 Y8011. This is the first time I have flown a LCC in Europe and honestly was a bit anxious but was pleasantly surprise both flights were on time and the cabin was clean and bright the cabin crew were efficient and pleasant. Purchased a ticket with hold luggage both times luggage came out fast. No IFE as this was an LCC and no meals included but there is a by on board which seems to be adequate to those who will buy seats were surprisingly comfortable. Adequate information from the cockpit and check-in process were swift and organized. compared to other LCC with almost the same price if not much cheaper with hold luggage included would recommend.	10
Lufthansa	2 Way travel my bags was damage on outbound, which ruin my Holliday. on the way back it was lost, despite's the fact I was I Frankfurt air port for 6 hours. My recommendation never use Lufthansa	1
EasyJet	2 adults return ticket London Gatwick to Nantes France. We paid twice a total of Â£586.69, as we to have to change dates. First, over the phone customer team were agreed to refund first payment of Â£206.79, then we've been ignored, finally we received an email saying no refund. On the way back from Nantes on 16/08/22, flight departs was scheduled at 17.50, but was delayed for 2 hours. For us, this not low cost, but high cost, it was the first time we were using easyJet, but this is also the last time.	1
Jet2.com	2 and a half hour on the runway waiting for take off and got offered a small drink of water	1
Ryanair	2 attempts to clarify non notified baggage changes - a totally comprehensive waste of half an hour. Changing t's and c's without notifying customers is absolutely indicative of the company and its cavalier attitude to customers. Couldn't give a monkeys - I should have known better than to waste my time.	1
Ryanair	2 bit rotten to the core of a company, couldn't run a bath . Get it up you . WATPðŸ‡¬ðŸ‡§ðŸ”´âšªï¸ðŸ”µ	1
EasyJet	2 dark skin ground employees at the boarding desk requested me to pay for my cabin luggage, stating it was bigger than supposed to be. I tried explaining that I flew with the same cabin bag few days back and didn't have any issues. She insisted and to save the other passengers this whole scene, I paid for Â£24. After awhile I heard another passenger was experiencing the same but he refused to pay completely, he was dark skin as well. They asked him to wait.After all passengers passed the boarding they let the dark skin gentleman pass without payingâ€¦I went and ask why did they do it, the two girl jokingly said I could also go for free now, but they wouldn't refund me the amount.They favoured someone of their own based on their skin color and that was very obvious.This is not acceptable as we all know what the other way around would have resulted in!Horrible behaviour!	1
EasyJet	2 days after booking flight for my brother he was admitted to intensive care unit in hospital with an undiagnosed illness. Easyjet refused to refund money because there is no diagnosis on the letter!! A consultant in the ITU department wrote a letter stating that he is being treated there and he remains in a critical condition but Easyjet still refuse to refund unless we can provide a diagnosis. I have explained that tests are continuing but that doesn't seem to matter to them. We are both pensioners and money is very tight. It took a lot of saving to pay for this flight and despite explaining this to Easyjet they don't want to know.	1
Lufthansa	2 days after landing no news of our 5 luggages. All had the destination sticker and personal tags with name and address. How can that happen? The worst nightmare is trying to speak with someone. Their phone numbers are a joke. Worst customer care ever.	1
EasyJet	2 days of waiting on hold. 2 hours yesterday. 4 hours today. Eventually a very sarcastic "seba" answered my call. Who told me clearly that she could see my refund request and she has authorised it and I will get my refund within the next 5 to 7 days. I asked would I get email confirmation of my request being authorised she said no you wont get en email you'll have your refund in 5 to 7 days. I said ok thank you. Minutes later I get an email stating i need to manage my cancellation after already doing this well over a month ago and 2 days of being on hold i am not repeating the same actions to get no where. Poor communication. Poor customer service. Not reliable. I tried managing all of this online for convenience but was not able to. I tried to reach out on Twitter but have been consistently ignored. They're booking new flights before sorting out all of the people they have let down and messed around.	1
Grupo IAG	2 delays and 2 missed connection flights, ruined what shouldve been a good trip from the UK to US. Will avoid for the future.	1
EasyJet	2 direct prices showing on 2 different pages. I contacted customer support providing links and the response was that's the way we work, the website is booking at the higher rate.	1
Jet2.com	2 drunk passengers in the seats directly behind us. They argued with disgraceful & fowl language from the moment they sat down until the plane landed (the air stewards even split them up on the plane to keep them apart), and yet they continued to serve them alcohol on both of their refreshment rounds! Why? Surely if passengers are disruptive on a flight your policy should be that they are refused alcohol?	1
EasyJet	2 easy jet flights delayed in one day what a useless company , thanks to them im now out of pocket, wont be using them again abosolute disgrace of a company	1
Grupo IAG	2 factor auth also by me not working really disappointing....	2
Jet2.com	2 flights cancelled and more than 24 hours late. No communication, rude customer service telephone line and pathetic attempt at compensation. Don't use this airline.	1
EasyJet	2 flights cancelled in the space of two weeks. One was 17.5 hour and now a 24 hour one. Never using again. Won't even talk to us or explain. Nasty attitude. Nowhere to go. No taxis. No accommodation. Had to cancel work. What a nasty company to use.	1
Turkish Airlines	2 flights cancelled.Called to reschedule the flights.New tickets had NO luggage.Service PAYED previously.2 weeks trying to solve through call service.10 hours now for the check in and their answer, after 3 calls, is that we will have an answer as soon as possible.	1
EasyJet	2 flights cancelled;11/ 12 Gatwick to Inverness rebooked flight 12/12 Luton to Inverness,travels through to Luton from Gatwick,stayed in hotel,5am flight cancelled ,so got train up to Inverness,apply for expense and flight ticket ,told no not there fault,what a waste of time this was after being put on hold and phone being put down twice.	1
Eurowings	2 flights from Eurowings in one day were DELAYED with no apology nor explanation to the passengers. Very unprofessional and would definitely not reccomend	1
Turkish Airlines	2 flights with this airline in 1 week, 2 scams. Our first flight was cancelled and despite several requests it was impossible to get a refund for the seats we had paid for! For the second flight we had again paid for seats, but Turkish Airlines decided to change our booking number, which cancelled our seat reservation. So we had to pay again, except that it's now impossible to get a refund for the first seats. Catastrophic customer service, a company that respects nothing and nobody. Communication is by form only, so with each exchange we have to start from 0 and each passenger has to make their own request, even if only one person has paid. Hw can you dissuade customers from not claiming their due! Instead of automatic refunds, we have to send them dozens of messages without ever getting an answer that makes sense.	1
Vueling	2 flights, 2 lost luggage, no support phones that work, email support once in a while... 1st got delivered 2 days into the trip of 3 days, 2nd time they have no idea where my bags are and no replies	1
Wizz Air	2 flights. Last week we couldn't check-in online because of a block booking.This week we were charged Â£41/each for not checking-in online. Plus the inconvenience of queueing for bag drop to find this out, queueing for customer service to pay check-in, and finally queueing again for bag drop.Avoid where possible. Where unavoidable, have money ready for those stealth charges!Edit - No online chat available and there is a 15 Euro charge to have a conversation with customer service.	1
EasyJet	2 fly, 2 fly delayed, not cool	1
Jet2.com	2 hour delay	1
Ryanair	2 hour delay and watched a later flight to the same place going before us with Ryanair!! Disgusting and I hate using this airline!!!	1
Jet2.com	2 hour delay at Naples. Outrageous queue at Edinburgh. Â£7 extra on top of 90 pounds for parking. Not impressed!	1
EasyJet	2 hour delay on a 25 minute flight total joke would be quicker to walk.	1
Vueling	2 hour delay turned into 4 hours as our luggage at Barcelona didn't come out for 2 hours after landing. Not just ours the whole flight. Will not travel with them again as lost half a day of our trip. Arrival time was due to be 5 pm and didn't leave airport until after 9.30 pm. They shouldn't be allowed to run a business.	1
EasyJet	2 hour late flight â€¦ should reduce the prices for that	2
EasyJet	2 hour wait and still no response from anyone	1
EasyJet	2 hour wait, am I supposed to just watch my screen for 2 hours ?	1
Ryanair	2 hours 'delayed l' before I even checked in . Late as standard .Cheap for a reason . No money back and no food voucher until after the first 2 hours of delay.No apology or sincerity at all .What do you expect from the worst bar easy jet .	1
Lufthansa	2 hours and 50min delay at departure flight to Munchen, keeping us locked 2 hours in the plane with a 0.3l water bottle, and during lunch time. They were lying that someone unplugged a cable by mistake and the plane was reset. When we arrived in Munchen, all LH flights were delayed so the issue was somewhere else for sure. Now I am in the airport for the flight back, 3 days laterâ€¦.delayed 50 min and it will probably be moreâ€¦	1
Iberia	2 hours business trip, they force passengers to check hand baggage at the boarding gate; overhead compartments go empty.Thank you Iberia, very convenient for business travelers!	1
Jet2.com	2 hours delay with no real explanation. Not good enough. not even a free drink.Cabin Crew were exemplary, but Jet2 didn't cover themselves in glory	2
Jet2.com	2 hours delay, i spent the whole night at the Manchester train station.	1
EasyJet	2 hours delay, waiting in the pouring rain on the tarmac after having spent 30Â£ extra on speedy boarding. Nobody taking responsibility- the typical 'due to late arrival' excuse - 2nd time in 3 days. Absolutely shockingâ€¦ apparently running with a delay since 8am in the morning for a 10pm flight and not even able to send a text message or email â€¦ just so so so bad	1
EasyJet	2 hours late and still waiting ðŸ˜‚ðŸ˜‚ðŸ˜‚ apparently one of the crew members has finished his shift and we will have to sit on the plane whilst another who's yet to arrive from another flight to come and give this crew a hand ðŸ¤£ðŸ¤£ðŸ¤£ðŸ¤£ðŸ¤£	1
Vueling	2 hours late from Barcelona to Brusseles VY8982.no space for the handbag,the Suardese boy was so arrogant	1
Ryanair	2 hours late outbound, 1 hour plus late inbound passengers queued outside in minus conditions they treat passengers like cattle	1
Wizz Air	2 hours late, and only 10 euro voucher	1
EasyJet	2 hours late, no apology no explanation no updates on electronic boards and audacity to charge me for hand luggage, I said it before but never again, along with Bristol, never again	1
Ryanair	2 hours relay from Corfou to Charleroi. The information is terrible!!!!No service at all !!!	1
Jet2.com	2 hours sitting on tarmac	1
EasyJet	2 hours waiting time for canceling flight, instead of chatting or waiting for the advisor we could cancel it ourselves if there us a option to do	1
Ryanair	2 hr delay at Pisa (including an hr in a hot, poorly air-conditioned plane), got to Stanstead and there was no-one to open the plane doors (another 15mins) and then an hr an 20 mins wait for our bags!!!! Snacks trolley took an hr and 10 mins to reach us in ROW 11!!!! (That's not even half way down the plane!!!) Absolute shambles with the staff running up and down the plane to hand each other snacks as their trolley was insufficiently stacked! Such a poor experience	1
Iberia	2 hr delay both one way and the other way as well. No compensation for what happened. No free snack or water offered for the same amount of money paid as in BA (BA does provide free snack and water at the very least). The seats are not reclining like in BA- feels like Ryanair but not good value like Ryanair. Staff barely spoke english, didn't understand basic things on the menu when i asked-answered me in Spanish. Was not served at all on backwards journey as the crew took 2 hrs to serve 3/4 of the plane. I was left hungry with no food, I asked for food but they said they had to land already. Cabin bags were taken away last minute due to no space on the plane with no option to choose otherwise- i clearly told that my bag is fragile and will break if it goes into check in, I was told to "F-off" by the member crew and asked if I wanted to fly today at all. If I wanted to fly, i need to do as told. All in all, never again and it's a shame on BA to have partnership with such an awful brand. It really makes me think whether I want to use BA again.	1
Ryanair	2 hrs before check in (online) is prevent you 60 euro extra payment	1
EasyJet	2 hrs in chat to get mixed info and a girl,Florence dropped me after 1 hr as she was didnt know how to deal with my request.	1
Jet2.com	2 hrs late taking off. Arrived late, assisted travel ok, got to immigration. Man gone home!! Waited 45 mins to get passport stamped. Went to pick up bags, lift broken, another 15 mins to collect. Went to pick up car- all shut up. Had to get taxi - cost 30 euros to the apt then 30euros back!!! to pick up car.Plane experience great staff.	3
EasyJet	2 hrs response time is not an online chat really is it.	1
EasyJet	2 incidents:1) I opted to cancel holiday, easy process, vouchers given.... called to book a different trip, queried difference to online price and they matched online and used the voucher. Perfect.2) trip to and from Turkey September 2020. My teenage son became unwell on the flight, cabin crew were amazing and supported us throughout the journey. I can not fault the crew at all and have nothing but praise for them. Probably the most awful journey we have ever experienced but the staff did everything they could to make it better.	5
Jet2.com	2 long delayed uncomfortable flights. The first as a result of the cabin crew arriving late.	1
Turkish Airlines	2 month ago they damaged my baggage and they have all they asked for still didn't pay for that!When I asked for the date they can pay the compensation they can't provide a date after 2 month!!!They accepted that it was their fault!	1
Lufthansa	2 months ago my wife and I endured our worst travel experiences EVER, travelling from Buenos Aires to Florence, with stopover in Frankfurt.Late arrivals led to frantic running through the entire Frankfurt Airport.... 5 kilometers... more late arrivals meant overnight stay in Frankfurt airport, no staff available for guidance or support, ignorance EVERYWHERE.They do have a website where you can write a detailed report over what happened, and they say they really want your feedback... but after 2 months and several reminders, I am now here on Trustpilot and all other social medias to warn you good people out there to stay far far far far away from that company.I have also written directly to their Management, which is first name and a dot, and last name then @dlh.de. so f.i. their CEOÂ´s email isChristoph.Franz@dlh.deGood luckLeslie CameronI have absolutely no illusions that this will work, but I have to try.	1
Grupo IAG	2 months ago we decided to go to Lanzarote and we decided to pay extra to choose Aer Lingus and also extra for the early flight, got an email 24 hours ago saying the flight is rescheduled by 7 hours and just 10 minutes ago another e-mail saying Privilege airlines are taking over our flight. Obviously decided to read reviews online and they're shocking. They have 4 aging airplanes to boot too. I'll stick to Ryanair in future.	1
Grupo AirFrance-KLM	2 of our bags have been lost, flight landed at 9:20 on 8th August and still haven't received our bags. Family member waited at Heathrow until Airfrance staff arrived at the gates for passenger arrivals for the first flight departure at 4:30 Staff weren't helpful and just stated they had no idea where the bags where and would try to find them.	1
Wizz Air	2 of us flew Marrakesh to London then London to Istanbul with 6hrs in between (separate flights not layover)Honest review: AMAZING-both on good time, first time changed to an hour later but we think booking.com just got boarding time mixed up with departure, even arrived early at one point- captain explained the route and what we will fly over, great!!!- no issue with baggage no one checked sizes- GREENEST AIRLINE!!(best for planet)- well priced good food onboard- friendly staff- well built aircraft unlike Ryanair where it feels like everything if going to fall apart.-large comfortable seats and big isles.- really good well written travel magazine about the places they fly and what's happening there events new things to do.We think as they are a smaller airline and airports have had strikes they've just had bad luck as a company. No ones giving them the good reviews they deserve!!!!!	5
Ryanair	2 stars but don't deserve even 1! It's the 1st and last time we will fly with this airlineWe paid for certain seats only to find they did not exist on boardingNothing is clear either on the appI've tried to contact customer services, the only advice is look on the help page and our case is closed!There's nothing on there for our complaint!Customer service is dreadful and seems to be the norm judging by the other complaintsThey do not deserve our business	2
Ryanair	2 stars just? For the fares .I travel 3 /4 times per mouth to portugal( porto) and always buy the priority bording pass but i nevar see and i dont undertand why i see your employes bring the company card out off the normal clothes and ask to person whos doing the check in to goo first than priority people wos paind to be there its shame for the company and no respect for passengers wos paid I check the same situation lots the times and they always portuguese UNBELIEVEBLE	2
Vueling	2 stars, still aliveCouldnt get randomly selected seats the evening before flight. Had to check in at desk, arrived super early, got told flight was overbooked and may not board. Waited till at the gate and fought with 3 other couples to get on to the last remaining seats- from passengers that didn't turn up	2
Vueling	2 times Vueling changed my flight without notifying me! Only by coincidence I discovered that it was changed. If I hadn't seen it I would have missed my flight.When I called them, I had to wait an hour in the phone and they charged me extra for the phone call! I ended up paying â‚¬20 for the call !!	1
Lufthansa	2 times flight changes. We basically have to fly at their convenience and not ours. Ridiculous service!!!They just cancel the flights whenever they want and also are very hard to be reachable on the phone.They don't seem to be sensitive towards customer service.Lesson learnt, never again will fly or recommend this airlines.	1
Grupo AirFrance-KLM	2 times in 1 year and both times I couldn't find my luggage. Both times one of the luggage arrived the day after. They were happy to comunicate it was foundâ€¦ who refund me the taxi I used to pick up the second luggage? The service on board is really unbelievable, seems they do you a favor. The comfort doesn't exist and you can't take a nap. I flew 8 hrs.	1
EasyJet	2 times with easy jet. No more....	1

EasyJet

17th September I was travelling to Spain AlmerÃa with my 8 month old son by myself. I was carrying an approved cabin size pushchair (bugaboo butterfly) and just a baby bag with usual baby stuff for the trip (milk powder, water, nappy's). I showed up to the boarding gate and When I got there first thing I was told by a member of easyJet at the desk (where they check your passport and boarding pass) was to "fold the stroller" before going into the bus. They didn't ask me if I needed any help at all noticing I was travelling alone. As I was travelling alone and I was not expecting to be send in a bus to the actual plane I realised I Would not be able to safely carry the folded push chair, my baby and the baby bag with me while being on a bus so I went back to ask for help to the easyJet staff. I ask if I could leave the already tagged pushchair at the boarding gate (it is stillBoarding gate it does not matter if they need a bus to actually transport you to the actual plane park space) they said I must carry the pushchair myself into the bus and up to the plane. After I insisted the lady told me after she asked another easyJet worker I could put my son on the pushchair while on the bus. When I am on my way to get the bus (they did not prioritise the fact I was travelling with an infant 8 month old) they started to SHOUT at me and asked me to get my son off the pushchair before going into the bus (add freezing temperatures at gatwick airport of -7 degrees outside at 5 am ). I tried to explain I was told by their colleague they ignore me and said " I'm telling you to fold the pushchair if you want to go into the bus".That's when a man who was travelling on the same flight came over to help me as he saw I was struggling and noticing I was getting No help whatsoever from easyJet. I had to travel on a bus Standing carry on one arm my 8 month old son and using my other hand to hold into the bus so I didn't fall and this passenger who was holding my baby bag and pushchair because easyJet didn't provide any help or solution.When I arrived to the actual plane it was the first time a member easyJet asked me if I needed any help.I have travelled many times with my infant son in different airlines, in and outside Europe and easyJet has been the worst experience ever. If you are travelling with an infant do not choose easyJet. Horrible and frustrating scenario. I would not recommend it to anyone I appreciate.

1

Pegasus Airlines

18.00 hrs service from Paris Orly to Dalaman via Istanbul was delayed by 1hr 40min. Bad service just terrible not on time, no food provided, not even a lite snack provided. Had to pay for food. Staff taking forever with the food cart. I understand that if I wanted food (though it should be provided for free) I had to pay for food by the time the staff came with the food cart. Food I was after was sold out. I bought something a little bit more expensive than I can afford. When purchasing food I was missing a bread roll. If I'm paying 15 euros for food. I want everything that's provided as mentioned above on poster, not missing a bread roll. Unprofessional, terrible unorganized airline. Also everyone don't fly with this airline maybe cheap but pay more extra instead of Pegasus Airlines.

1

Ryanair

180 days and still waiting - but today they promised refunds for 4 cancelled flights within 3 weeks ........Yaaayyyyyy!!!!

1

Norwegian

19 Nov 2014,Â Rome-Fiumicino - New York. Never again, I took the flight from Rome via Copenhagen to NY. They not only have a 20 kg allowance which I had to pay a lot of money because I had the regular 23kg packed, but they also are not exactly generous and made me pay over 100 euro for those 3 kg. I would not recommend flying this airline. Their concept is to make money off every single incident and have built in some rules that enables them to make that extra money. It's not as cheap as it seems if you add those costs.

5

Vueling

19 October 2018, flying from Barcelona to Warsaw with long delay the plane was from other airline Privilege Style without any information. According with International Regulations " In case of specific needs, the Carrier may operate certain flights using aircraft operated by other companies. In such cases, the Carrier will inform passengers as to the identify of the airline operating the flight". When I claim to the customer service Dept in Vueling Airlines they said nothing was wrong and the Company act according with European norms and Regulations. I do not recommend the company for many reasons, as I have been affected and create inconveniences to us.

1

EasyJet

19:06 flight to Naples delayed 2 hour. Then at gate another 2 hours. No communication. Then fight moved to 12.30 next day! No support. No information. Ugh!

1

EasyJet

19th April Manchester to Geneva and returned Monday Geneva to Manchester Flights 1949 and 1952. Booking was easy to do and very clear on the website. Good price for flights. Check-in was quick and so was bag drop. Onboard staff very good.

10

EasyJet

19th Feb 2014 Gatwick North Terminal to Tenerife South airport. Online booking:â€“Easyjet have a very user friendly website and their email communication was superb. Baggage charge: I found the Â£18 charge for a small bag to be outrageous. Bag Drop: the bag drop was straightforward and the staff member efficient but unsmiling and not at all friendly. Boarding: orderly enough but the announcements were not very clear and I saw 2 elderly people struggle unaided. The cabin crew were not at all friendly and seemed disorganised too. One member of the cabin crew was particularly unfriendly and gruff in the way in which he interacted with a young mum and a baby. Later in the flight I bought a coffee and the same man who was rude to the lady with the baby handed me my change with a phoney smile and the money with a strange expression. I checked the change and saw that rather than a Â£2 coin he had handed me an Arabic coin. I immediately saw this and asked for the correct coinage. It took the efforts of two of his colleagues for me to receive the correct change and no apology. Announcements: there were very few announcements during this journey and no route map at all. The lady captain made one announcement at the end of the flight. Comfort: The seat was rather thin but comfortable enough for the distance flown. Value: the price I paid was quite reasonable. However this was not the cheapest on this route and so I shall shop around in future to make sure I get a good deal.

5

Lufthansa

19th Nov Sunday, LH956, Frankfurt to BirminghamBefore getting on board, we had to go through a process called document check. Okay no problem. However, after I give the attendant my passport, boading pass and UK BRP cards, I was asked about 6 questions, including Where were I that day, where did I come from, what was I doing in UK, What course I was studying. Neither of these questions happened to others. As a Chinese student studying in UK, this is the first time I was flight with a company being questioned like that. It was a reaaaaaally bad experience.

1

Grupo IAG

19th September flight out - People were loaded on quickly and efficiently - same old problem with baggage. Didn't book a seat on this occasion so ended up in row ten which is noticeably smaller than the first 5 rows. Unbelievably the woman in front reclined her seat (its a short flight) and reduced my space even further. Plane more or less on time however landed at terminal one and walked miles to terminal 2 - no logic. 21st September Sunday flight - Queuing had been slightly addressed but loading was held back because of there only being one member of staff instead of two checking in and people just being slow. Arrived late which led to a few people having to run the length of Gatwick to get to their trains. Its about time Aer Lingus loaded people from the front and back of the planes.

4

Iberia

19th and 20th of December flew LHR-MAD-SCL. I have never had a problem flying Iberia short-haul. However after reading all the Iberia reviews on this site I was quite petrified (being a nervous flyer) and I was so pleasantly surprised. New interiors with personal IFE (on the MAD-SCL leg) very responsive FAs (made 3-4 rounds of juices and water). Food was decent and 2 proper meals were served with one snack round at 6.5 into the flight. Good leg space - Captain came on the PA atleast twice to inform on flight progress and weather en-route. Given the less than memorable experience coming back from Buenos Aires to LHR on BA I would say that Iberia is upping its game big time and I would fly them long haul again.

8

EasyJet

1: traveled a couple of times with easy jet,always aloud to bring a hand baggage + a hand bag, even not speedy boarding,I travled on the 20 oct 2020,icame to the airport nearly 3 hours before the flight was by the gate one of the first told me to put my food bag into the hand baggage,because off this the zip broke.2 flight was delayed 2 hrs3: the staff tryed to find problems throw the whole journey4: finely arrived to the destenation and my baggage didn`t arrive. BAD BAD SERVICE.then my bag was deliverd to someone else in a diffrent city ,so the person said to the delivery man that its not his, so he tooked it back.a moment later somone nocked on the persons door to say THAT HE FOUND THIS BIG BAGGAGE IN THE STREET WITH NO RESPONSIBILITY.that means,the delivery man just droped the bagagge in the sreet.MAD MAD MAD MAKE SURE NOT TO TRAVEL WITH EASY JETWORST THEN EVEREASY JET DONT DESERVE NOT EVEN 1 STAR

1

EasyJet

1h wait and no answer on chat.Tried to open another later and system doesnt allow it as first chat still active despite not even started

1

EasyJet

1h wait yet they wait 3 minutes before ending the chat

1

Jet2.com

1hr 15mins delay outbound, 2 hrs 30 min delay inbound sat on the plane. Had to wait on plane at Manchester 30 mins for transport to terminal. I have flown with jet2 many times and was disappointed with the response of the crew to this issue. No water was provided on the inbound flight.

2

EasyJet

1k for one hour flight, delay 4 hours. Zero space in my seat. Terrible company.

1

Ryanair

1st and last time I will fly with this bunch of cowboys delays outward and inward bound flights. the flight back was a farce they started boarding then decided they had no cabin crew!! then started taking people in wheelchairs back off the plane. 2hrs later they found a crew but by then we had to wait for another slot to takeoff. they should change their to Billy smarts circus as it is run by clowns.

1

Ryanair

1st and last time i fly with this company!

1

EasyJet

1st chat confirmed I can take 2 pairs of skis in 1 ski bag as long as the weight was under 20 kg. they said a copy of the chat would be emailed to me. no email arrived. contacted the chat for a second time and they said confirmation of chats are not sent out and that you can only take 1 pair of skis in each bag. British Airways allow up 2 pairs as long as they weigh less than 20kg - therefore Easyjet will charge over Â£110 more per passenger than BA

1

Jet2.com

1st choice for flights. Always friendly, quick with updates.

5

Jet2.com

1st class service and thank you so much for looking after my wife who has athism we really appreciate it

5

Jet2.com

1st class service, staff on both flights was amazing very friendly, would defo fly with Jet2 again.

5

Lufthansa

1st of all a tiny plane fly from bhx to Germany and wish foods were reasonable.Secondly, from Germany to America were a better service with good foods & comfort. I would highly recommend to put the price down then more people will fly with them.

2

Lufthansa

1st representative yelled at me from asking why they bumped me out of business class to economy. He said, you still get a window seat.2nd representative said they bumped me because there ARE technical issues with the aircraft. So I asked why is the aircraft in the air if it has technical issues to which she said "so you want to change tour flight"?Now I'm afraid of what my trip will be like.Needless to say, my issue was not resolved and they are keeping the business class fare and putting me in economy.

1

Wizz Air

1st time flying Whizz Glas-Bud. Cheap flights, Â£10 to take wheelie case. Easy check in online, Â£8 seat done. They were checking bags for "small bag only" & loads of people having to pay. People complaining they were split up ðŸ¤·..well buy seats together.I think if u stick to the rules then its a win win.Plane was cleanStaff on both flights were lovely

5

Jet2.com

1st time flying with Jet2 straight forward boarding and passport check, cabin crew were very friendly, nice take off and a little hard on landing , but very satisfying.

4

Jet2.com

1st time using jet 2 the app is 1st class lets you check in for both ttrips before you leave fo your departure taking the work and anxity out of it staff were very helpfull on the plane and at rhe airport keep up the great work ps the package deal for extra cases picking your seat is a bonus

5

Jet2.com

1st time we've used Jet2, and it won't be the last. Friendly, welcoming staff. A great app which allows you to control and keep updated with all aspects of your holiday. Always there for customers, but never in your face. A great team of professionals who care for their customers.

5

Jet2.com

1st time. Excellent services by all!!

5

Jet2.com

1st trip with the airline and very impressed. Everything went on time,food and drink service excellent and staff very pleasant.

5

EasyJet

1st trip with them going out seemed easy enough. All customers took hand luggage as we did-checked with Easyjet to make sure what was allowed. 1 size hand-luggage hand-bag not included! No room onboard so our bags went into the hold. Poor service on board - passing items over you no excuse me discussing other passengers in front of you. Then flight back from Paphos got charged for my hand-luggage and not allowed to take my hand-bag on board? Only 1 item allowed - not told that before I travelled. Other passengers allowed to take 2 items.

5

Ryanair

1st u dont have a option you have to give a star if anyone noticeRYANAIR DONT DESERVE ANY STARSIv that much to say ( nothing good )Staff , dirty plane , charged extra ,My passport got robbed and id all me paper work and they left me in uk as for the the staff they were useless no help and told me leave the desk now so i said iv nowere to go and was escorted out and left ..ill say no more there was a lot more ill never fly again with them

1

Vueling

2 1/2 hour delay, then a free for all getting on the plane. Took nearly an hour to board... why not board in seat row order - surely that would be more efficient... maybe this is the reason for the delay????Rude staff at the gate - kept yelling at people they were in the priority queue when they were not priority. Why not put up a sign saying which queue to get in.Terrible airline.

1

Jet2.com

2 Excellent flights back and forth from Tenerife. Both flights were on time. Jet 2 staff are excellent. Comfortable seating. Best flights we've had in a long time.

5

Vueling

2 Flights First from FCO to ORY on April 1 2015 VY6251 and ORY to BCN on April 6 2015 Y8011. This is the first time I have flown a LCC in Europe and honestly was a bit anxious but was pleasantly surprise both flights were on time and the cabin was clean and bright the cabin crew were efficient and pleasant. Purchased a ticket with hold luggage both times luggage came out fast. No IFE as this was an LCC and no meals included but there is a by on board which seems to be adequate to those who will buy seats were surprisingly comfortable. Adequate information from the cockpit and check-in process were swift and organized. compared to other LCC with almost the same price if not much cheaper with hold luggage included would recommend.

10

Lufthansa

2 Way travel my bags was damage on outbound, which ruin my Holliday. on the way back it was lost, despite's the fact I was I Frankfurt air port for 6 hours. My recommendation never use Lufthansa

1

EasyJet

2 adults return ticket London Gatwick to Nantes France. We paid twice a total of Â£586.69, as we to have to change dates. First, over the phone customer team were agreed to refund first payment of Â£206.79, then we've been ignored, finally we received an email saying no refund. On the way back from Nantes on 16/08/22, flight departs was scheduled at 17.50, but was delayed for 2 hours. For us, this not low cost, but high cost, it was the first time we were using easyJet, but this is also the last time.

1

Jet2.com

2 and a half hour on the runway waiting for take off and got offered a small drink of water

1

Ryanair

2 attempts to clarify non notified baggage changes - a totally comprehensive waste of half an hour. Changing t's and c's without notifying customers is absolutely indicative of the company and its cavalier attitude to customers. Couldn't give a monkeys - I should have known better than to waste my time.

1

Ryanair

2 bit rotten to the core of a company, couldn't run a bath . Get it up you . WATPðŸ‡¬ðŸ‡§ðŸ”´âšªï¸ðŸ”µ

1

EasyJet

2 dark skin ground employees at the boarding desk requested me to pay for my cabin luggage, stating it was bigger than supposed to be. I tried explaining that I flew with the same cabin bag few days back and didn't have any issues. She insisted and to save the other passengers this whole scene, I paid for Â£24. After awhile I heard another passenger was experiencing the same but he refused to pay completely, he was dark skin as well. They asked him to wait.After all passengers passed the boarding they let the dark skin gentleman pass without payingâ€¦I went and ask why did they do it, the two girl jokingly said I could also go for free now, but they wouldn't refund me the amount.They favoured someone of their own based on their skin color and that was very obvious.This is not acceptable as we all know what the other way around would have resulted in!Horrible behaviour!

1

EasyJet

2 days after booking flight for my brother he was admitted to intensive care unit in hospital with an undiagnosed illness. Easyjet refused to refund money because there is no diagnosis on the letter!! A consultant in the ITU department wrote a letter stating that he is being treated there and he remains in a critical condition but Easyjet still refuse to refund unless we can provide a diagnosis. I have explained that tests are continuing but that doesn't seem to matter to them. We are both pensioners and money is very tight. It took a lot of saving to pay for this flight and despite explaining this to Easyjet they don't want to know.

1

Lufthansa

2 days after landing no news of our 5 luggages. All had the destination sticker and personal tags with name and address. How can that happen? The worst nightmare is trying to speak with someone. Their phone numbers are a joke. Worst customer care ever.

1

EasyJet

2 days of waiting on hold. 2 hours yesterday. 4 hours today. Eventually a very sarcastic "seba" answered my call. Who told me clearly that she could see my refund request and she has authorised it and I will get my refund within the next 5 to 7 days. I asked would I get email confirmation of my request being authorised she said no you wont get en email you'll have your refund in 5 to 7 days. I said ok thank you. Minutes later I get an email stating i need to manage my cancellation after already doing this well over a month ago and 2 days of being on hold i am not repeating the same actions to get no where. Poor communication. Poor customer service. Not reliable. I tried managing all of this online for convenience but was not able to. I tried to reach out on Twitter but have been consistently ignored. They're booking new flights before sorting out all of the people they have let down and messed around.

1

Grupo IAG

2 delays and 2 missed connection flights, ruined what shouldve been a good trip from the UK to US. Will avoid for the future.

1

EasyJet

2 direct prices showing on 2 different pages. I contacted customer support providing links and the response was that's the way we work, the website is booking at the higher rate.

1

Jet2.com

2 drunk passengers in the seats directly behind us. They argued with disgraceful & fowl language from the moment they sat down until the plane landed (the air stewards even split them up on the plane to keep them apart), and yet they continued to serve them alcohol on both of their refreshment rounds! Why? Surely if passengers are disruptive on a flight your policy should be that they are refused alcohol?

1

EasyJet

2 easy jet flights delayed in one day what a useless company , thanks to them im now out of pocket, wont be using them again abosolute disgrace of a company

1

Grupo IAG

2 factor auth also by me not working really disappointing....

2

Jet2.com

2 flights cancelled and more than 24 hours late. No communication, rude customer service telephone line and pathetic attempt at compensation. Don't use this airline.

1

EasyJet

2 flights cancelled in the space of two weeks. One was 17.5 hour and now a 24 hour one. Never using again. Won't even talk to us or explain. Nasty attitude. Nowhere to go. No taxis. No accommodation. Had to cancel work. What a nasty company to use.

1

Turkish Airlines

2 flights cancelled.Called to reschedule the flights.New tickets had NO luggage.Service PAYED previously.2 weeks trying to solve through call service.10 hours now for the check in and their answer, after 3 calls, is that we will have an answer as soon as possible.

1

EasyJet

2 flights cancelled;11/ 12 Gatwick to Inverness rebooked flight 12/12 Luton to Inverness,travels through to Luton from Gatwick,stayed in hotel,5am flight cancelled ,so got train up to Inverness,apply for expense and flight ticket ,told no not there fault,what a waste of time this was after being put on hold and phone being put down twice.

1

Eurowings

2 flights from Eurowings in one day were DELAYED with no apology nor explanation to the passengers. Very unprofessional and would definitely not reccomend

1

Turkish Airlines

2 flights with this airline in 1 week, 2 scams. Our first flight was cancelled and despite several requests it was impossible to get a refund for the seats we had paid for! For the second flight we had again paid for seats, but Turkish Airlines decided to change our booking number, which cancelled our seat reservation. So we had to pay again, except that it's now impossible to get a refund for the first seats. Catastrophic customer service, a company that respects nothing and nobody. Communication is by form only, so with each exchange we have to start from 0 and each passenger has to make their own request, even if only one person has paid. Hw can you dissuade customers from not claiming their due! Instead of automatic refunds, we have to send them dozens of messages without ever getting an answer that makes sense.

1

Vueling

2 flights, 2 lost luggage, no support phones that work, email support once in a while... 1st got delivered 2 days into the trip of 3 days, 2nd time they have no idea where my bags are and no replies

1

Wizz Air

2 flights. Last week we couldn't check-in online because of a block booking.This week we were charged Â£41/each for not checking-in online. Plus the inconvenience of queueing for bag drop to find this out, queueing for customer service to pay check-in, and finally queueing again for bag drop.Avoid where possible. Where unavoidable, have money ready for those stealth charges!Edit - No online chat available and there is a 15 Euro charge to have a conversation with customer service.

1

EasyJet

2 fly, 2 fly delayed, not cool

1

Jet2.com

2 hour delay

1

Ryanair

2 hour delay and watched a later flight to the same place going before us with Ryanair!! Disgusting and I hate using this airline!!!

1

Jet2.com

2 hour delay at Naples. Outrageous queue at Edinburgh. Â£7 extra on top of 90 pounds for parking. Not impressed!

1

EasyJet

2 hour delay on a 25 minute flight total joke would be quicker to walk.

1

Vueling

2 hour delay turned into 4 hours as our luggage at Barcelona didn't come out for 2 hours after landing. Not just ours the whole flight. Will not travel with them again as lost half a day of our trip. Arrival time was due to be 5 pm and didn't leave airport until after 9.30 pm. They shouldn't be allowed to run a business.

1

EasyJet

2 hour late flight â€¦ should reduce the prices for that

2

EasyJet

2 hour wait and still no response from anyone

1

EasyJet

2 hour wait, am I supposed to just watch my screen for 2 hours ?

1

Ryanair

2 hours 'delayed l' before I even checked in . Late as standard .Cheap for a reason . No money back and no food voucher until after the first 2 hours of delay.No apology or sincerity at all .What do you expect from the worst bar easy jet .

1

Lufthansa

2 hours and 50min delay at departure flight to Munchen, keeping us locked 2 hours in the plane with a 0.3l water bottle, and during lunch time. They were lying that someone unplugged a cable by mistake and the plane was reset. When we arrived in Munchen, all LH flights were delayed so the issue was somewhere else for sure. Now I am in the airport for the flight back, 3 days laterâ€¦.delayed 50 min and it will probably be moreâ€¦

1

Iberia

2 hours business trip, they force passengers to check hand baggage at the boarding gate; overhead compartments go empty.Thank you Iberia, very convenient for business travelers!

1

Jet2.com

2 hours delay with no real explanation. Not good enough. not even a free drink.Cabin Crew were exemplary, but Jet2 didn't cover themselves in glory

2

Jet2.com

2 hours delay, i spent the whole night at the Manchester train station.

1

EasyJet

2 hours delay, waiting in the pouring rain on the tarmac after having spent 30Â£ extra on speedy boarding. Nobody taking responsibility- the typical 'due to late arrival' excuse - 2nd time in 3 days. Absolutely shockingâ€¦ apparently running with a delay since 8am in the morning for a 10pm flight and not even able to send a text message or email â€¦ just so so so bad

1

EasyJet

2 hours late and still waiting ðŸ˜‚ðŸ˜‚ðŸ˜‚ apparently one of the crew members has finished his shift and we will have to sit on the plane whilst another who's yet to arrive from another flight to come and give this crew a hand ðŸ¤£ðŸ¤£ðŸ¤£ðŸ¤£ðŸ¤£

1

Vueling

2 hours late from Barcelona to Brusseles VY8982.no space for the handbag,the Suardese boy was so arrogant

1

Ryanair

2 hours late outbound, 1 hour plus late inbound passengers queued outside in minus conditions they treat passengers like cattle

1

Wizz Air

2 hours late, and only 10 euro voucher

1

EasyJet

2 hours late, no apology no explanation no updates on electronic boards and audacity to charge me for hand luggage, I said it before but never again, along with Bristol, never again

1

Ryanair

2 hours relay from Corfou to Charleroi. The information is terrible!!!!No service at all !!!

1

Jet2.com

2 hours sitting on tarmac

1

EasyJet

2 hours waiting time for canceling flight, instead of chatting or waiting for the advisor we could cancel it ourselves if there us a option to do

1

Ryanair

2 hr delay at Pisa (including an hr in a hot, poorly air-conditioned plane), got to Stanstead and there was no-one to open the plane doors (another 15mins) and then an hr an 20 mins wait for our bags!!!! Snacks trolley took an hr and 10 mins to reach us in ROW 11!!!! (That's not even half way down the plane!!!) Absolute shambles with the staff running up and down the plane to hand each other snacks as their trolley was insufficiently stacked! Such a poor experience

1

Iberia

2 hr delay both one way and the other way as well. No compensation for what happened. No free snack or water offered for the same amount of money paid as in BA (BA does provide free snack and water at the very least). The seats are not reclining like in BA- feels like Ryanair but not good value like Ryanair. Staff barely spoke english, didn't understand basic things on the menu when i asked-answered me in Spanish. Was not served at all on backwards journey as the crew took 2 hrs to serve 3/4 of the plane. I was left hungry with no food, I asked for food but they said they had to land already. Cabin bags were taken away last minute due to no space on the plane with no option to choose otherwise- i clearly told that my bag is fragile and will break if it goes into check in, I was told to "F-off" by the member crew and asked if I wanted to fly today at all. If I wanted to fly, i need to do as told. All in all, never again and it's a shame on BA to have partnership with such an awful brand. It really makes me think whether I want to use BA again.

1

Ryanair

2 hrs before check in (online) is prevent you 60 euro extra payment

1

EasyJet

2 hrs in chat to get mixed info and a girl,Florence dropped me after 1 hr as she was didnt know how to deal with my request.

1

Jet2.com

2 hrs late taking off. Arrived late, assisted travel ok, got to immigration. Man gone home!! Waited 45 mins to get passport stamped. Went to pick up bags, lift broken, another 15 mins to collect. Went to pick up car- all shut up. Had to get taxi - cost 30 euros to the apt then 30euros back!!! to pick up car.Plane experience great staff.

3

EasyJet

2 hrs response time is not an online chat really is it.

1

EasyJet

2 incidents:1) I opted to cancel holiday, easy process, vouchers given.... called to book a different trip, queried difference to online price and they matched online and used the voucher. Perfect.2) trip to and from Turkey September 2020. My teenage son became unwell on the flight, cabin crew were amazing and supported us throughout the journey. I can not fault the crew at all and have nothing but praise for them. Probably the most awful journey we have ever experienced but the staff did everything they could to make it better.

5

Jet2.com

2 long delayed uncomfortable flights. The first as a result of the cabin crew arriving late.

1

Turkish Airlines

2 month ago they damaged my baggage and they have all they asked for still didn't pay for that!When I asked for the date they can pay the compensation they can't provide a date after 2 month!!!They accepted that it was their fault!

1

Lufthansa

2 months ago my wife and I endured our worst travel experiences EVER, travelling from Buenos Aires to Florence, with stopover in Frankfurt.Late arrivals led to frantic running through the entire Frankfurt Airport.... 5 kilometers... more late arrivals meant overnight stay in Frankfurt airport, no staff available for guidance or support, ignorance EVERYWHERE.They do have a website where you can write a detailed report over what happened, and they say they really want your feedback... but after 2 months and several reminders, I am now here on Trustpilot and all other social medias to warn you good people out there to stay far far far far away from that company.I have also written directly to their Management, which is first name and a dot, and last name then @dlh.de. so f.i. their CEOÂ´s email isChristoph.Franz@dlh.deGood luckLeslie CameronI have absolutely no illusions that this will work, but I have to try.

1

Grupo IAG

2 months ago we decided to go to Lanzarote and we decided to pay extra to choose Aer Lingus and also extra for the early flight, got an email 24 hours ago saying the flight is rescheduled by 7 hours and just 10 minutes ago another e-mail saying Privilege airlines are taking over our flight. Obviously decided to read reviews online and they're shocking. They have 4 aging airplanes to boot too. I'll stick to Ryanair in future.

1

Grupo AirFrance-KLM

2 of our bags have been lost, flight landed at 9:20 on 8th August and still haven't received our bags. Family member waited at Heathrow until Airfrance staff arrived at the gates for passenger arrivals for the first flight departure at 4:30 Staff weren't helpful and just stated they had no idea where the bags where and would try to find them.

1

Wizz Air

2 of us flew Marrakesh to London then London to Istanbul with 6hrs in between (separate flights not layover)Honest review: AMAZING-both on good time, first time changed to an hour later but we think booking.com just got boarding time mixed up with departure, even arrived early at one point- captain explained the route and what we will fly over, great!!!- no issue with baggage no one checked sizes- GREENEST AIRLINE!!(best for planet)- well priced good food onboard- friendly staff- well built aircraft unlike Ryanair where it feels like everything if going to fall apart.-large comfortable seats and big isles.- really good well written travel magazine about the places they fly and what's happening there events new things to do.We think as they are a smaller airline and airports have had strikes they've just had bad luck as a company. No ones giving them the good reviews they deserve!!!!!

5

Ryanair

2 stars but don't deserve even 1! It's the 1st and last time we will fly with this airlineWe paid for certain seats only to find they did not exist on boardingNothing is clear either on the appI've tried to contact customer services, the only advice is look on the help page and our case is closed!There's nothing on there for our complaint!Customer service is dreadful and seems to be the norm judging by the other complaintsThey do not deserve our business

2

Ryanair

2 stars just? For the fares .I travel 3 /4 times per mouth to portugal( porto) and always buy the priority bording pass but i nevar see and i dont undertand why i see your employes bring the company card out off the normal clothes and ask to person whos doing the check in to goo first than priority people wos paind to be there its shame for the company and no respect for passengers wos paid I check the same situation lots the times and they always portuguese UNBELIEVEBLE

2

Vueling

2 stars, still aliveCouldnt get randomly selected seats the evening before flight. Had to check in at desk, arrived super early, got told flight was overbooked and may not board. Waited till at the gate and fought with 3 other couples to get on to the last remaining seats- from passengers that didn't turn up

2

Vueling

2 times Vueling changed my flight without notifying me! Only by coincidence I discovered that it was changed. If I hadn't seen it I would have missed my flight.When I called them, I had to wait an hour in the phone and they charged me extra for the phone call! I ended up paying â‚¬20 for the call !!

1

Lufthansa

2 times flight changes. We basically have to fly at their convenience and not ours. Ridiculous service!!!They just cancel the flights whenever they want and also are very hard to be reachable on the phone.They don't seem to be sensitive towards customer service.Lesson learnt, never again will fly or recommend this airlines.

1

Grupo AirFrance-KLM

2 times in 1 year and both times I couldn't find my luggage. Both times one of the luggage arrived the day after. They were happy to comunicate it was foundâ€¦ who refund me the taxi I used to pick up the second luggage? The service on board is really unbelievable, seems they do you a favor. The comfort doesn't exist and you can't take a nap. I flew 8 hrs.

1

EasyJet

2 times with easy jet. No more....

1