Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | First and last time. I have been warned, I've seen reviews, viewed several TV documentaries. So really it's my fault. But the delays, shocking service, arrogance, rudeness that's all on them. The disgusting responses of "you better not roll your eyes at me", for asking simple questions. If EasyJet were the only airlines left in the world to save me from imminent death, I'd happily choose death. Unbelievable prices too. Don't bother paying for extras they mean nothing, speedy boarding, £50 for bags, extra leg room comes with restrictions. | 1 |
Vueling | First and last time. We booked a TUI package with their own flight and just before the holiday they switched us to Vueling. I didn't realise I could refuse but I wish I had. Their customer service is appalling and they couldn't care less about their customers. Totally unhelpful, unsympathetic and rude. To add insult to injury you have to do everything yourself except fly the plane. Never again. Avoid avoid avoid. | 1 |
Wizz Air | First and most definitely the last time. Terrible service. They made me pay 35€ after paying 45€ for 10kg hand luggage. The lady was really rude, there were at least 15 people with the same problem and she kept saying: You will not fly with us. I will never fly with this airline again! | 2 |
Lufthansa | First and most of all, Lufthansa brought me and my luggage to my destination on time and without any hassle, I think that's fair enough to mention these days. Furthermore, the flight was surprisingly pleasant and comfortable, and good service was provided, despite being fully booked. Lufthansa might not be as fancy as Qatar or Singapore, but both dinner and breakfast were decent and drinks were filled up frequently. While the seating arrangement in 2-2-2 is not the latest standard for business class, I found the seat comfortable enough for 11 hours. On these really long flights, Lufthansa now provides extra padding for the seat to sleep on and a sleeping shirt. The only drawback is the entertainment program, there used to be a better selection of movies, and the music selection is really poor, obviously that's the field to cut costs now. Cabin crew did their job in a friendly and professional way, not more, not less. | 8 |
Grupo IAG | First and only time I will ever take this airline. While the staff are friendly, there is no important communication. Both flights were delayed with no explanation. We can’t use online check in for no reason at all. The seats will require you to make expensive chiropractic visits. Our seats didn’t recline. The head rest made my neck not be aligned with my head and shoulders. Plus it was freezing, like shivering, even with a blanket. Our connecting flight did not post the gate it was leaving from, we had to run through the airport, not just jog, but flat out run for a mile even though the flight attendant told us it was a small airport and we’d be fine. Our flight changed at the last minute with no warning at all. Then we sat on the plane after running a marathon, just sitting around, no explanation. Warning seriously. I’ve flown a lot. It’s not worth saving a bit of cash for this. | 3 |
Turkish Airlines | First and the Last Experience with Turkish airlines,They deducted the amount from me twice, when I traveled to Turkey,upon claiming in Turkish Airline (HO) they said No transaction took place and my CC will be refunded within 2-4 days,I had to come back to Kuwait , paying for the tickets again assuming my first deducted amount will be refunded, upon arriving in Kuwait, the Turkish airline's office in Kuwait, clearly said " We can't help you and there is no refund"its been over 1 month, I am following with them on social media, and they keep on saying that the concerned team would get back to me, no one did.I provided all the proof and statements, no use! | 1 |
EasyJet | First at the gate, forced to wait until all other few hundred passengers had checked in as they overbooked and did not have a seat for me??Sat there watching them scam passenger after passenger for £24 because they had secretly reduced the size of hand luggage to catch out frequent flyers and then were sarky and rude about it while feigning ignorance. I will never be travelling with this sham of an airline and would advise against anyone else doing so. You would imagine with how the general public are struggling with cost of living they wouldn't be choosing to scam people at a time like this. | 1 |
Ryanair | First but last time I will be flying with this useless excuse of a company.I paid for my flight, and me being the organised person I am attempted to check in two days before my flight, after numerous attempts of this company trying to upsell me seat allocations, they told me to check in later when I refused to purchase a seat the same price as the ticket, this not giving me the option to have a random allocation.When coming to the airport, I was told that my check in was not done correctly and I have 2 hours before my flight to check in 🤣, I was them made to paid £55 (original ticket was £27) per person for "late check in", I guess it must be expensive to employ someone for doing the simple task of doing their job.Scam artists, which I then interrogated about this flaw and the women obviously couldn't keep up the pressure of the lies she is told to tell on a daily basis, and gets tongue tied to my very simple questions… Pity that I am in this line of work to know that this is all structured to take advantage of the people not good at navigating travels.Shame on you, I will be sure to spread the word with my close ones, and use my social media marketing skills to Encourage people to boycott this terrible company. | 1 |
Lufthansa | First cancelled flights, then delayed flights that lead to staying in the hotel for the night, when we waited 1h to get into hotel because of the number of people also waiting, all operated by Lufthansa, such a bad experience | 1 |
Vueling | First changed my flight from 8am - 20.20 then and 10.30 Cancelled flight, cant get refunded, left without a way of getting home, no response from customer service.. refused to give my luggage back when I asked and didn't let me leave airport when I wanted to get train home. Lost all money from hotel booking and about £300 in excursions/tickets am now starting legal proceedings *edit after 1 month of vueling ignoring my emails they send me "A TOP FAN OF VUELING" badge! Joke of a company edit After 8 months i have now received a threatening email from vueling demanding that I pay back compensation to them or they will start legal proceedings... (compensation that I have never received) the same email has been received by others who too have received no compensation. if I could give 0 stars I would. I am waiting for my day in court as I have all of the evidence necessary | 1 |
EasyJet | First chat agent didn't provide a meaningful response apart from giving a guidance on the fact that battery has to be removed from electric scooter yet left me in limbo as to the procedure that needs to be followed for booking a scooter if battery is removed from it and instead closed the chat while I was on the other call. Lots of time spent trying to figure out how to ask question relating to electric scooter. I wish there was a roadmap or diagream showing how to check in the electric scooter - e.g. standard xiaomi m365 | 2 |
Jet2.com | First class | 5 |
Jet2.com | First class and professional service..! Efficient and attentive..! | 5 |
Jet2.com | First class as ever flight on time was informed yo arrive early at the airport as passport control was striking | 5 |
Jet2.com | First class cabin crewGood quality food at a good priceEasy boarding with the middle seats going first no big rush to get on plane | 5 |
Jet2.com | First class can't fault the service | 5 |
Jet2.com | First class flight provider with a first class service. | 5 |
Jet2.com | First class flight. We always book Jet2 because the flights are so good. Flight attendants are brilliant and always an enjoyable flight. | 5 |
Jet2.com | First class flights going and coming backOn time and no hassle. Staff were first class too. | 5 |
Jet2.com | First class from start to finish although still a bit on the expensive side | 5 |
Jet2.com | First class great flight everything on time and staff were excellent ðŸ‘👠| 5 |
EasyJet | First class help to ammend a booking error.Thank you Mina | 5 |
Ryanair | First class scumbags. I normally don't fly with them, but unfortunately a friend booked my ticket. I only had a carry on bag which they made me pay extra for to take on the flight because it is a couple cm too big. Fine, their airline, their rules. When I got to the plane they had the audacity to say that all 'priority' baggage (nice euphemism) has to be transported in the baggage hull. Never flying with them again. | 1 |
Jet2.com | First class service | 5 |
Jet2.com | First class service and good value for money | 5 |
Jet2.com | First class service and staff were incredibly helpful from checkin through to arrival. Sadly the only negative and unfortunately it's was a big negative was the seats were very small, and incredibly uncomfortable, the cup holder did not hold cups and there was nowhere bar the floor to keep anything. I would definitely use them again but with a maximum flight time of two hours . I would just like to say I'm only a size 10 and if I struggled I'm unsure how someone larger would cope. | 4 |
Jet2.com | First class service as always. Reliable and enjoyable. | 5 |
Jet2.com | First class service as usual .Easy check in ,plenty of staff and they're always cheery even in early morning.Flight on time ,As comfortable as it can be for a holiday flight .Similar on the way back . | 5 |
Jet2.com | First class service friendly crew…And happy to help | 5 |
EasyJet | First class service from EasyJet today. Flying from Edinburgh to Krakow. Delayed at Edinburgh due to mist in Krakow. The staff served water and generally made sure the passengers were ok. Big shout out to the Captain, Doug Lawrie-Pine who allowed us to visit the flight deck, talked us through the controls etc. This was a real treat for us and a great start to our holiday | 5 |
Jet2.com | First class service from Jet2 again.Wife was taken unwell on the flight back and they were very helpful and caring towards her. | 5 |
Jet2.com | First class service from checkin to flight. Food and service on board excellent. | 5 |
Jet2.com | First class service from start to finish. | 5 |
Jet2.com | First class service from the team in red! Efficient and helpful from take off to landing. | 5 |
Jet2.com | First class service on ground & in air for accessibility customer | 5 |
Jet2.com | First class service with Twilight Check iIn a big plus as were the girls at check in. The cabin crew were exceptional by being very pleasant, efficient and engaging keep up the good work. | 5 |
Jet2.com | First class service, comfortable seats with space and cabin crew where a joy. | 5 |
Jet2.com | First class service, efficient boarding and on time flights made for a 5 star experience | 5 |
Jet2.com | First class service,excellent,would definitely recommend them. | 5 |
Jet2.com | First class service. Ground crew were very helpful. Nothing was too much. Cabin crew were amazing. | 5 |
Jet2.com | First class staff and service every flight | 5 |
Jet2.com | First comment the flight and staff onboard were nice, friendly and polite. However when you get back they force junkmail into your account, and invade my privacy ..THIS NEEDS TO STOP! otherwise more one stars from me.... Won't be traveling with them again because of it... | 1 |
SAS | First delayed departure because no paper comes from the loading. Should be pretty routine! Have previously been informed that connection is delayed. During the flight between Gothenburg and Arlanda, it is further delayed and arrival is now 2:45 hours late for a total travel time of 4. SAS generously offers SEK 75, which is enough for basically nothing. I ask how connection with the airport bus works and get the answer that it is not SAS's problem. They drive between airports only. Taxi cannot be booked because it is full. | Först försenat iväg för det inte kommer något papper från lastningen. Borde vara ganska rutinmässigt! Har tidigare fått besked att anslutning är försenad. Under flight mellan Göteborg och Arlanda blir det ytterligare försenat och ankomst nu 2:45 tim sent på en total restid på 4. SAS bjuder generöst på 75 kr vilket räcker till i princip inget. Jag frågar om hur anslutning med flygbuss fungerar och får till svar att det är inte SAS problem. Dom kör mellan flygplatser bara. Taxi går inte att boka för det är fullt. | 2 |
Norwegian | First experience has been terrible so far! I live 2 hours from JFK and drove here, checked in and was waiting for takeoff only to receive a text message saying the flight was canceled and to proceed back to my home if possible. The airline said there was no problem with the plane, they just didn’t have a crew. Seriously? They had no representatives available to answer questions. Customers were left stranded and after waiting 36 minutes to speak with a customer service representative on the phone (bc no one was in person) they told me I would need to submit a claim on their website, but they were not sure the airline would refund any sort of credit for the inconvenience. Never flying them again! The flight is now rebooked for 13 hours later which will land us in London after midnight, at an airport 90 minutis a outside the city, with no public transportation running at that hour. They also said if the airline did issue any refund it wouldn’t process for 4-6 weeks. Shameful! Norwegian needs to be held accountable for their service! | 1 |
Grupo AirFrance-KLM | First experience of KLM/Air France. Booked Humberside to Paris months ago. Flight cancelled with offer of alternative meant one ticket cancelled. They messed up and cancelled the wrong passenger. the process had many technical issues which appear to be by design. their comms was shocking and they never took responsibility foe mistake. I was eventualy sorted but it cost me a £15 Adnin charge and much grief. a month before the flights, they again cancelled the new flight without any explanation offering much earlier flights only. this ncessitated cancelling and seeking last minute expensive alternatives. again the techincal issues made it impossible and when i cancelled six tickets, the system cancelled only one. i rang to check and was shocked that thish ad happened with no apology. aftre an hour, it was manually cancelled and then i was told that i must wait 4-6 weeks for a refund despite needing this to replace the cancelled flights.DO NOT FLY WITH KLM OR AIR FRANCE!! They are uncaring, dubious airline that treat customers with utter contempt. | 1 |
Lufthansa | First experience of the Lufthansa Premium Economy on a flight from Houston to Frankfurt. The seats are a significant upgrade over Economy seats. They are slightly wider, have more legroom and more generous recline. Furthermore, each seat has a power socket. The service was basically an economy service with some enhancements (juice as welcome drink, food was served on china plates, but is the same food as in Economy). The flight attendants were professional as usual on Lufthansa, but the service was nothing exceptional. The food was ok: the pasta was overcooked and slightly tasteless, but I have had much worse in Economy. Breakfast was better than expected. If the price is right, I will fly Premium Economy with Lufthansa again. | 7 |
Vueling | First experience with Vueling, flying from Gatwick to Seville. Four hour flight delay. No refreshments offered. Luggage didn't arrive in Seville. Despite having a bag receipt they said they could not trace it. When my husband explained his heart medicine was in the bag the agent just smiled. So we are stuck here with nothing and no updates. Quite a few others in the same predicament on our flight. Shocking. I'd give no stars if that was an option. | 1 |
Wizz Air | First experience with Wizz out of Vienna did not start nicely since after booking my trip to Bremen I received an email informing me that my outgoing flight was changed to the following day. Since it was planned to be a 10 days trip I accepted it, soon after that I received another email with the information that my inbound flight was moved forward one day because of "operational reasons". So accepting this again finally meant that my entire trip was cut down from 10 to 8 days. The next point on the downside was that after these changes I got the information that my flights were unable for online check-in. However my partner could check-in online without problems although I was the one with the so called "priority" status. Because of that I ended up with center seats on both sectors. I have to mention that check-in on both airports was smooth and done within 2 minutes. I also have to say that for short flights the Wizz Airseat configuration is acceptable but definitely not what you would get on premium airlines (230 instead of 200 allows an idea how tight everything is). The crew was nice and seemed to be motivated and drinks from the onboard bistro service were sold at reasonable prices. Both flights landed ahead of time and WIZZ managed the new COVID procedures very well and distributed the necessery health declarations during boarding. Would I recommend WIZZ for short flights? Yes I would, I would like to believe that the flight changes were owed to the extemporized schedule they still have after the total lockdown of air traffic. | 7 |
Vueling | First flight 2 hrs late, second flight cancelled, third flight so far delayed - after fourth (if I make the connection) will never use them again. Savings not worth aggravation - and not helped by website that is useless half the time. | 2 |
Lufthansa | First flight almost one hour delayed due to overbooking. Missed connecting flight. Ended up being 3.5 hours late. Bad customer service on top.Unacceptable. Never Lufthansa again. | 1 |
Grupo AirFrance-KLM | First flight canceled. Got rebooked and arrived several hours later than planned. Return flight canceled. Rebooked to a flight the upcoming day. This flight just got canceled too. Don’t know when I’ll return home. Changing the airline now would cost me a couple of hundred euros extra, not to mention the amount of extra flying hours and connections that comes with it, and costs for extra hotel nights, also missing a very important meeting because of this. Never flying with KLM again! | 1 |
Lufthansa | First flight cancels on THE 20, then on 21 its canceld again 3 hours before departure, called support could not rebook us before on THE 23! Luckely we booked throug 3rd party and they rebooked us for the next day with klm! | 1 |
Lufthansa | First flight delayed and therefore when got to Frankfurt was left with no assistance with regards to connecting flight!Passengers left to sleep on floor of terminal, no shops etc available to passengers.When finally got assistance over 6 hours later was informed flight would be now in the afternoon. On arrival in Johannesburg, was informed my suitcases were not on the flight. Flew to East London with no spare clothes so had to buy clothes and toiletries!.Originally was suppose to arrive in East London on the Thursday, arrived Friday, Cases were handed to me on Monday!Lufthansa say no compensation for flights or delayed suitcases!! | 1 |
Turkish Airlines | First flight delayed by over an hour, weren’t able to reserve seats on app, not given boarding passes in Manchester for onwards flight as they said we had to collect in Istanbul and then not able to use the short transfer gates in Istanbul. Ran through the airport as quickly as possible, arrived at the gate one minute after the gate closed and denied boarding. We then spent the next five hours in queue after queue after queue to eventually arrive at a hotel that was neither near the airport or central to Istanbul and couldn’t fly for almost 24 hours. The replacement flight also wasn’t direct, it was via Kilimanjaro. The airline staff were not sympathetic and the queues were huge. The airline is now refusing to provide compensation which we are entitled too. They say it was out of their control. | 1 |
Turkish Airlines | First flight ever with Turkish Airways and NEVER AGAIN! Paid for the premium economy seats for my wife and I for a Domestic flight from Istanbul to Cappadocia which comes at an additional cost to the regular economy seats - original booking had seats booked in for 3D and 3F. At boarding gate, my seat was swapped to 14B in the cheaper less expensive seats at the back while my wife stayed in 3F unchanged. Raised the issue at the boarding gate and staff did not care, raised the issue to cabin crew who could not have cared less! Swapping a premium seat for an economy seat at the gate is ridiculous conduct and the customer service matched. I'm out of pocket for the difference in premium v economy ticket cost and I couldn't be bothered sitting on a phone line to a call center sorting this one out.First and last time I will fly Turkish Airlines. AVOID!!!! | 1 |
Vueling | First flight from Barcelona to Ibiza had a technical issue so after 15 min of flight, we went back to Barcelona, waiting 3 hours without information for the new one. And now the way back got cancelled! | 1 |
Grupo AirFrance-KLM | First flight from USA to amsterdam was delayed 4 hours. Then they rebooked me to a flight that was on standby. Didn't get a seat. The gate agent said there was an Aegean flight the next day and that I would be put in a hotel. I went to the travel desk for Aegean and they said they couldn't handle my ticket because I booked under Delta/KLM. So I went to the KLM desk where they said there are no flights for the next 3 days to Kos. They were fortunately able to patchwork flights for me through Rhodes to get to Kos. I asked if it is covered and they said yes. 2 days later I learn that my reservation back from Kos to Athens was somehow cancelled because of a remaining balance on my flight through Rhodes, WHICH I WAS TOLD WAS COVERED. I wasn't even notified about this charge from KLM. Had to buy a new flight from Kos to Athens and now I'm writing this review. I travel internationally regularly and this was the worst experience I've ever had. I've had previous problems with KLM not covering for my hotel and giving out partial reimbursements. Will try to avoid KLM in the future. There needs to be much better communication and accountability between KLM and their smaller partners. These delays and subsequent consequences are too much. Will not recommend KLM or use them myself. | 2 |
Lufthansa | First flight got delayed, second one got cancelled with such late notice. I was told an hour after the supposed departure time that the flight would be cancelled. On top of that the stuff are extremely disorganized, rude and unaccommodating. Ive never met less hospitable customer service in my life. When families inquired about a hotel room after their cancelled flights, they were given airplane blankets and told to make do. The staff had no business trying to discipline customers and act authoritative when they were the ones being extremely disorganized about everything. People around me have been stranded for 25 hours. Never taking Lufthansa again. | 1 |
EasyJet | First flight moved forward by 6 hours due to staff shortages. Second one moved back 4 hours due to staff shortages, then delayed a further 2 hours. Couldn't organise a p*ss up in a brewery. | 1 |
Wizz Air | First flight of the day plus Debrecen Airport is pretty small, so no delay at boarding or departure. Everything went well and smooth. Flight crew was nice and they also provided all the useful information about the route flight. We expected to arrive in time to BCN, but at the end the flight took more than 30 minutes more then they announced and we arrived late. I assume it could be due to weather or traffic reasons, but a minimum information could be good in such a case. As it was Easter time, the price of the ticket was also quite high so this brings down the price-value ratio. | 4 |
Norwegian | First flight was delayed 4 hrs - now on way from Paris back to Oakland delayed because route needs to changed. Waited on the ground now passenger is sick and we are delayed another 2 hrs. Never will we fly with them again. | 2 |
Grupo AirFrance-KLM | First flight was delayed due to fuel latch not properly closed. 40 minute delay for this. Made my connection with 10 minutes to spare but was refused boarding as I had already been rebooked.Now missing my prebooked train due to incompetence of staff and no willingness to work with me.Won't bother using KLM again. | 1 |
SAS | First flight was delayed with 30 minutes but otherwise fine. The second flight to Stockholm was absolutely terrible. It was almost two hours late, no reason given and operated by SmartLynx for SAS with a seatpich worse I have ever experienced. After the delayed departure, the captain kept the seatbelt sign on for 15 minutes in perfect flying conditions. The useless crew took a long time to get the trolley out. After 5 minutes the male purser thought that the captain had turned on the seatbelt sign again for the approach which wasn’t the case. The service stopped at row 4 with more than 30 minutes to go. Absolutely nothing good to say about this flight. Reached home though. | 1 |
Vueling | First flight was over 3 hours delayed, we were given non refundable €20 coupons for the next flight on Vueling - that we will not be booking. Arrived in Barcelona, promised we would be on the next flight to our final destination. We were not permitted on the next flight. The line for Vueling customer service was huge and unmoving, except of course when people gave up and left. Staff were rude and unreasonable, unwilling to help those that they had seriously inconvenienced. We have spent over 9 hours waiting for Vueling to get their act together as I write this review. Hands down the worst experience wth an airline I had ever had, even over one losing my luggage for 8 days. | 1 |
Ryanair | First flight we had to wait an hour longer in the Plan, the second time we had to wait an hour longer in the airport. Organisation is horrible, the seats where dirty. Our luggage is dirty | 1 |
Norwegian | First flight with Norwegian after their suspended their flights due to financial problems. Have to say that they have improved everything. Service was good. FAs were very polite and friendly. Also very good and clear announcements from the cockpit. According to their prices Norwegian is not anymore a low cost carrier, but everything is much better than before. Recommend. | 9 |
EasyJet | First gave me wrong information about a refund. Then mistakenly cancelled my full booking. Really unhelpful and unprofessional. | 1 |
Vueling | First i am sure many other people would like to know how staff are trained. I am not on any media sites. If you are ask for any Vueling airline staff to donate about how compensation is sorted. Are they on a bonus or under pressure?For our last holiday my wife wanted to go to Paris before it was it was impossible due to ill health. We booked Newcastle to Paris return with Vueling airline On the Orly to Newcastle return. We arrived on time seen flight cancelled. Went to check in and told no problem and come back in one hour for correct check in time. Went back told the flight was cancelled.? We asked for help from Vueling desk they looked at my phone found flight cancelled 0230 in morning. We were not up then. She told me we were booked next day to Gatwick not Newcastle We asked for help with hotels phone food nothing but told to book by the check in staff with Airfrance to get to Newcastle the next day was first flight available.We were at the airport my wife 74 yes old attending memory clinic and I have severe hearing loss with 2 hearing aids and heart problems She is my wonderful ears and I am her guide to keep her from wandering off as she loses direction.I had to get us from Orly to Charrles de Gaulle book a hotel and to our check in the morning after. Sounds simple you try it deaf anxiety off the scaleAfter 10 emails complaints about treatment they asked for receipts. Eventually put 148 pound in our bank. Not acceptable the flight alone cost 500. They give me some reason of weather problems.We were totally disillusioned with Vueling and there CEO Marco who we contacted twice with no response. But congratulations on the profits you make from peoples misery and upset. I even paid for the insurance on there booking site. | 1 |
Lufthansa | First impressions "organised" professional BUT not so on board. It is promoted as a 4 star airline but the experience is budget. You pay for meals even on 3 hour plus flights but pay premium fare price. You get a small bottle of water and a small chocolate. On board, no attention to carry on board limits so later passengers lose out and told can have luggage stowed in cargo BUT no checking for batteries, laptops etc in the process. No assistance to find luggage space in the overhead lockers by my attendant. Told to find it myself. When I suggested the carry on excesses were an airline issue he dismissed the complaint. Not his problem. Collectively it is.​ Seating tight spacing for a large build nation's peoples. Boarding sequence good window seat, then middle seat then aisle. Some staff friendly and try to make it pleasant. I watched staff transacting a drink with the cart blocking the aisle while holding up a passenger who clearly urgently wanted to access the toilet, the staff only had to move half a meter forward but spent time ensuring the passenger knew they were "BUSY" and would finish the transaction before moving. The priorities are wrong if transactions are prioritised over customer service. I think that sums up the current ethos. Avoiding flying them in future. | 4 |
Grupo IAG | First incident: two months after booking, I noticed myself that my two flights didn't connect anymore (I booked the connection via BA), never got any warning from them, had to find out myself. Second: four flights, three delays (of which one wasn't their responsability). Third: on the last flight at Heathrow hand luggage couldn't been taken on the plane. Result: the passengers who refused just took it on the plane, staff didn't react, the others saw their hand luggage thrown into the plane. The overhead storage on the plane: partially empty, of course ... | 1 |
Grupo AirFrance-KLM | First leg GVA-CDG was delayed due to circumstances outside of AF's control, I completely understand. But I still managed to get to the gate to my CDG-EZE flight with just 5-10 minutes delay. we arrived to find the plane still at the gate but boarding closed. So AF's team had to deny boarding to the 20+ passengers that arrived just a few minutes late. We were then sent to the AF counter AND were assigned a hotel some 40 minutes drive from the airport (this was almost midnight by then). We were told a shuttle would take us to the hotel. We come out to an empty parking lot, no shuttle in sight. In the end we had to google the hotel's name and pay for a uber to take us there. We arrive to the hotel (which was partially under construction) at around 1AM, and the hotel manager has no idea if and when AF will send a shuttle to bring me back to the airport. AF set me in an Iberia flight via Madrid, so I had to be back at the airport at 5.30AM. I make it back to the airport, to find out my luggage was not transferred by AF to Iberia, so I would have to leave without it. I spent the next week in Argentina without my luggage, unsuccessfully trying to get information from AF and/or Iberia. | 1 |
Vueling | First leg from Malaga to Barcelona more than three hours delay, when I finally arrived in Nice with a further more than one hour delay my bag went missing. It took them nearly three days before I got it back. Information was useless and even though there are many flights a day between the airports used their logistics are terrible. Vueling Airlines to be avoided at all cost. Last year they also lost my bag between Barcelona and Naples. | 1 |
Lufthansa | First leg of the flight was rescheduled so there would be a six hour wait for the connecting flight in Frankfurt. I was promised a partial refund to be applied after the journey If i accepted the rescheduling, so I accepted it.Of course, the company denied to pay me anything when I asked for the refund after the trip.Every Lufthansa flight (4 on total) on my trip was more or less late. | 1 |
Lufthansa | First leg, JRO-FRA- boarding process was a mess and dis-organized. Business class - Only one person at the gate checking boarding passes. Flat bed not comfortable. No rest rooms in the front of plane. Two restrooms that were shared with economy comfort and occupied. Second leg, FRA -LAX - again same issue with boarding. Business class - only one person at gate checking boarding passes and everyone pushing to try to get through. No orderly queue. Flat bed more comfortable because there was a mattress pad. In general, one of the worst airlines that I have used and will not fly Lufthansa again. | 3 |
Ryanair | First let me rattle off the extra costs with Ryanair.£4 per flight to have the 'privilege' checking in early.£7 per person per flight to reserve a seat£6 per person per flight to take your bags into the cabinWith our tickets costing just £25 per person per flight it is a disgrace that we are expected to pay an extra £30 just to have the privilege of checking in on time, choosing our seats and keeping our bags on us. These features of often free and all included with other airlines such as Jet2, Easy Jet or Blue Air.If you choose to wait to check in don't expect to be allocated seats together, my partner and I checked in for our flight free to avoid paying extra. Although half the plane was free we were allocated seats on separate rows and columns from one another. My partner was actually even assigned a middle seat with both spaces next to her free.To sumerise Ryanair, I would say this company is a vindictive company which will inconvenience its customers to help its profits. I don't think I have ever seen a more anti-consumer company in my life and will never be flying with them again out of principle. | 1 |
Grupo AirFrance-KLM | First medium-haul experience with Air France. This is part of a connecting flight from LHR-MIA via CDG. Check-in at LHR was swift, thanks to Sky Priority (customers flying Premium Economy get Sky Priority access). Due to COVID, check-in meant extra checks and formalities during check-in. All my documents were verified in less than 20 minutes. I received my onward boarding pass to MIA. This is my first medium-haul trip with Air France. The equipment used on this flight was a 10 year old Boeing 777-300ER. I was among the first passengers to board this full and busy flight. The cabin crew upon boarding were very friendly and warm. The plane was in an immaculate condition and was kept very clean. We left 45 minutes behind schedule due to technicalities and the crew gave regular updates. After take off, the crew sprung into action. They distributed a sanitary kit which consisted of a mask, alcohol surface wipes and hand sanitiser. We were told that unfortunately, amenity kits were not loaded on this flight and the crew were very apologetic. The meal service was swift but was done with care. Lunch served was good in quality but lacking in quantity which is the only downside. The crew were also very proactive with the drinks service. After the main meal service, cabin lights were switched off and were invited to help ourselves to the self-help snack bar which was adequately stocked with drinks and snacks. The second meal service came in a rather chic paper bag which consisted of a warm sandwich, a bread roll, a muffin, a chocolate bar, orange juice and a yoghurt drink. In addition, drinks were served again. For a 9 hour flight, the quality of the meals served was good but lacking in quantity. Air France could perhaps increase their portions when it comes to Premium Economy dining. The seat on this aircraft is Air France's fixed shell seat which mean that rather than reclining, the seat slides forwards so that it does not intrude your personal space. The seat was wide with good cushion padding. The pillow and blanket also appeared to be off higher quality compared to other airlines I've flown with in Premium Economy. The seat also came with a leg rest which was a very good addition. Now, there are a lot of negative reviews of this product but I would say that this seat is adequately comfortable for a TransAtlantic flight. My back did get a little sore from the seat sliding forward but I used the pillow to add some padding. I requested for an extra pillow and was given one without hesitancy. As we were flying during COVID, cabin crew and passenger interaction was very minimal to keep each other safe. However, I noted that the crew were very responsive in meeting the needs of the passengers from what I observed. IFE content was outstanding. There were more than enough new Holywood films available and a couple of French, Western, Asian and Bollywood films. In addition, the IFE offering also had plenty of radio stations and Album selections. In addition, the plan is equipped with an external camera. Air France is nowhere near a perfect carrier as there are things that Air France could do better in terms of its Premium Economy service which in my opinion would be: increasing portion sizes of meals and offering a bar service as only red wine was offered during the drinks service. Overall, Air France is a great alternative to fly across the Atlantic! | 8 |
Ryanair | First my rating for Ryanair and their staff is zero.Worst airlines ever, never again,forced me to pay £25 at airport.I bought 40kg=£50 traveling with two kids just had an operation on my shoulder so I've got my suitcase and my kids one each small size for each one of them the weights was below 40kg 35kg they refused to help.they made pay £25 extra their excuse is three suitcase but still under 40kg + my operation + my first time traveling with Ryanair I used to do it with other airlines NP at all trust me Ryanair staff are very rude like you dealing with ........I explained that I had operation on my shoulder I cannot carry the weights.Is less than 40kg no ones listen to me like im talking to 🌲 😤😡 makes me really upset forced me to pay another £25 total of £75 Making money on this is showing of really low character. Useless company miserable staff I will never ever do it again. | 1 |
Grupo AirFrance-KLM | First no online check-in and no boarding pass, we had to get it at the airport. Contacted the customer service asking why and a robotic human kept telling me "it's like this, deal with it". Then the IT outage, and the flight was delayed by 4 hours, we sat still in the aeroplane for 3 hours. Arrived at the airport for the exchange flight, KLM kiosks all closed and they DISAPPEARED completely, leaving their customers completely alone. You are a joke of a company, I hope you go bust. | 1 |
Norwegian | First norwegian experience wasn't great:-double charged for specialty luggage, 2 week run around lead to nothing after I contacted them-in flight meal was awful-snack bar system has you order a specific item ("Johnny Walker Red Label") and something entirely different and much much worse shows up. Happens with everything from the alcohol to the soft drinks.I gave them another shot. That was a mistake.BOS-CPH flight boarded 2 hours late (announced delay of 45 minutes, awkwardly standing at the gate for an extra hour). I had apparently not purchased a meal, which is my own fault, but that meant that I also didn't get access to things like water unless I ordered them from the snack bar. That wouldn't be so bad, except that the flight was 7 hours long and the electronic system for ordering from the snack bar was inaccessible for 2/3 of the flight ("Snack bar is closed"), and even when it was available more than half the items turned out to be "out of stock".4 hours in, and realizing that the only people being asked if they wanted coffee etc were those who had ordered meals, I wound up ordering a "hot sandwich" and a beer after spending a few minutes wandering through delicious looking options that didn't actually exist. The beer was warm, and the sandwich took 45 minutes to show up. The stewardess gave me another warm beer as an apology for the delay which I appreciated. To be clear, the flight staff were great the whole time, dealing with unruly children well and amazingly friendly, it just seems like they're working within a system which cuts corners and doesn't give them the tools they need to make the flight enjoyable.Disembarking, I had board a bus to the terminal (in the rain) and then wound up with a long walk to a different terminal which took me outside (again, rain). As CPH seems to be one of Norwegian's main hubs, this also factors in to my rating of my experience. Their security check point also took almost 40 minutes as it's 2 lines for the entire terminal. Between that and the delay, I almost missed my connection (originally a 4 hour layover).In short:+Beautiful new planes, comfortable seating etc+Great staff-Terrible in flight food service (on 5+ hour flights that really matters)-Flights are rarely on time-Passengers are loaded onto buses (cost savings? It's rough)-Unfriendly baggage policiesI've had 2 flights with them, both were bad enough that I've written them off as an unacceptable option even for connections. | 1 |
Turkish Airlines | First of all I am a Turkish citizen and I had worst flight experience with my country's air ways. Turkish Airlines management really changed all its rules and quality without any notice. The food quality was terrible. The chicken that they served at the airplane almost raw and pasta was not tested right. The restrooms were extremely dirty, my 8 years old had hold her pee 13 hours. We had no food and no restroom for 13 hours. Also they have been weighing all our luggages as a family of 3 for last 10 years at THY encounters in Istanbul. However this year they said they changed rules and they charged us $320 for extra weight even some of our luggages only 9 kgs because they decided to change their rules. The supervisor and the clerk were super mean at THY encounters in Istanbul as well. Anyways, get ready ripped off if you choose to fly with Turkish Airlines. If they treat their citizens like that, I can imagine how they will treat others. | 1 |
EasyJet | First of all I got the AI assistant who didn't answer my question. When I got the customer service person they didn't answer it either,accused me of being aggressive. your employees need to realise that older people such as myself have difficulty in dealing with technology...my question is still not answered! | 1 |
Iberia | First of all I have to mention that it felt like the seat space was smaller than on other companies in the same range. Extremely cold on the plane, the air con was set on a too low temperature. They have lost my luggage. But the most important aspect was that this time they had the most bitter, horrible and unprofessional sterwardess I have ever encountered in my life. Very good job to Sergio (another steward) though! | 1 |
Eurowings | First of all I have to say that they are really fast of picking up the phone, yes I am not joking it's true!What made me furious was that their bad bad bad attitude. I admit that the mistake was mine, but they were dealing with me like they were doing a favor of talking to me.So make sure you don't make any mistake because these guys are not forgiving. | 1 |
Jet2.com | First of all I want to thank the camping crew as they were amazing and very helpful. Because of a small delay and the captain was trying to keep everyone very happy they asked this who want to see the pilots cabin to come forward, so they will be busy. And because of the fact that everyone were stand I felt really clistophobic and I start feeling not well, almost a panic attack. So I called for assistance and they moved be in the back seats were it wasn't with too many people, immediately and they offered me water.Thank you all for that and especially the stewardess that helped me not having a panic attack! | 5 |
Jet2.com | First of all I would like to say that I fly at least three times a year with Jet2.The steward and the hostess are always professional, often they help me with the suitcase.I am very relaxed .At the end of the last trip ( 9 january2025)I took a photo with the captain. | 5 |
Jet2.com | First of all I would like to thank Jet2 for their direct flights Rome to Glasgow. It has made my trips back home to Scotland so much easier, been living in Italy for many years and always had to travel via London making my journey long and tiring.I have travelled with your company twice over the past 6 months and each time my experience has been to a very high standard. As an ex flight attendant I can honestly say all staff including ground cockpit and cabin crew are very professional and friendly.I will definitely be flying jet 2 again. | 5 |
Iberia | First of all at the boarding they lie about your luggage size, although mine has fit to the box they said it does not fit so although it was my right to get it to cabin, they did not let it. It became a carry on baggage from barcelona to mexico! They spoke to me in Spanish and when i asked the lady to speak in English she told me if i live in Barcelona then i had to know how to speak Spanish! Not only that because i asked them not to send it to carry on transportation, the guy yelled at me and told me he would call security plus who i was coming from turkey dare to object to them! He yelled at me again: who are you who are you! Then when i landed to Mexico, guess what? My luggage was not there! And although i was sick and my pills were inside my luggage ( i have heart disease) i could not get my pills for the night and i spent all night with anxiety! Calling customer service! Customer service's answer was. We are sorry but you have to wait! How long? God knows! I wrote also their customer service leads in the company! Their answer we forwarded your inquiry to customer service! So basically "kindly wait forever". Until i got my luggage i had to spend for pills and essentials inside the luggage! When my luggage arrived my hair dryer was not working anymore and the money inside was lost! They reject to compensate and pay me back! I can't believe that! Basically please but please DO NOT BUY ANY TICKET FROM THEM! | 1 |
Grupo AirFrance-KLM | First of all boarding was chaotic. The stewards speak Spanish poorly and English even worse. So you are forced more or less to give your best french. They give during the 10 hours 40 minutes flight less than a liter of water or any other kind of fluid and when you ask they give you paper mini cups of water. And you almost have to beg them. They only give two times something to eat. They last food round what's less than an hour and a half before landing of the flight so you have no time to eat properly because they barely give you your food and they already come to pick it up. They advertise to have Wifi on board but once on board sorry but no Wifi. | 1 |
Jet2.com | First of all checking in was excellent no long queues,pretty good boarding the plane landed 30 minutes early what more do you want. | 5 |
EasyJet | First of all it would be minus star if I were able to do it. On booking a surprise short break to Copenhagen as surprise birthday present for my wife. I was taken seriously ill a few weeks before the departure date which involved me being in hospital for a week. Upon discharge from there I was given 6 weeks medication and was told it would be quite a few weeks in recovery and advised to return immediately to hospital if symptoms persisted. I was also given a signed doctors letter advising against flying. Given all the information EasyJet was contacted and given all of the relevant information to cancel the holiday. Now comes the shocking response from these people. Out of the nearly £1000 paid to them they offered just £26 in a refund as they said as it was not terminal they didn't want to know and I had no claim. A company completely lacking in compassion and caring for anything other than money. So people be very aware before booking anything with these people and I should have gone with my gut instinct originally after reading the awful reviews. I have now taken this up with the insurance company I took the cover out with when booking ( luckily totally separate to Easyjet ) If there is an alternative company you can use to book for yourselves I would urge you to use it and avoid Easyjet like the plague. | 1 |
Jet2.com | First of all our flight was delayed by 5 hours then when we arrived in Tenerife our transfer was cancelled due to us arriving late.. 🙠| 3 |
Lufthansa | First of all the airline had wide seats with enough legroom for 6 foot 4 friend of mine. The air inside the aircraft was nice and fresh. Service from the crew was excellent. But more importantly I wanted to thank thr flight manger for making our experience with Lufthansa excellent. There were 3 of us traveling together and our seats were not together. The flight manager was very professional, courteous and accommodating. The best part of the experience was that he was professional and positive. | 10 |
Grupo AirFrance-KLM | First of all the trip was taken on an Air France aircraft so I would not consider it a KLM flight since you limit customers from choosing their seat on Air France aircrafts and you both claim to be the SAME company.Also, you do not provide the Air France bus transfer ticket on departure from Schiphol like it is provided travelling from Pointe-a-Pitre to Amsterdam.Finally, both flights were not that pleasant as I was surrounded by young crying kids. | 3 |
Turkish Airlines | First of all their customer service staff is very rude and unhelpful. I made 10s of calls to sort this and they are all same.I tried to re-book my flight which was on hold and told to me that I can re-issue the same flight with no extra cost (confirmed this twice on the phone ) within one year however when I wanted to do it they asked for extra payment almost the same ticket price on their website so what happened to money I already pay in the first place. On top of this they don't refund it either.This is absolutely scam. My lost is around £1600.I wish I was able to give 0 star. I will never ever use Turkish airlines anymore. | 1 |
Wizz Air | First of all they are scam company and day lying to me about my lost baggage!Then they just don't answer on my mails and calls and @ the end they said you must heave Pir number wich I head but even so they just ignore my refunds and my baggage!!!They are scams !I've been flying with them many times but never head such ignore for any problems!But this is to much !I will sue them !Becouse this is not normal laying to a client and ignore !!! | 1 |
Ryanair | First of all they delayed my flight over 3 hey, and I missed my connection train because of them. Secondly, no customer care or service to talk to. Then they say my extra baggage for which I paid didn't fit the size (it didn't fir by 2 mm) yet they charge 70€. On inbound flight they didn't care, in outbound flight they scammed me. And in another flight of my friend they lost his baggage and he had to buy all things again for his trip and his bag was returned after 3 weeks. Overall it's a scam airlines. | 1 |
Lufthansa | First of all you can not get a refund which is what most airlines, even low cost are offering.Re-booking is a nightmare - you can not change destination, or add luggage, ... it is appalling and disappointing for a company that is supposed to be run by european standards, and is supposed to be reliable and customer focused.A real disappointement.You can not do anything online or via email! Once again low cost are so ahead of this company!After spending 5 phone calls, waiting 20 min in queue each time and talking to customer service that are clearly ill-trained and not able to make decisions or explain clearly the set up of the rebook structure.The people you get on the phone also sound exhausted and impatient to get rid of you in most cases. | 1 |
Lufthansa | First of all, I bought a ticket with Lufthansa and I find myself traveling with Austrian airlines instead, which I find to be a terrible airline.The other problem, even more scandalous, is the fact that I paid 12,500 Swedish crowns for an intercontinental ticket Sto-Bkk - Bkk-Sto and luggage was not included, which I took for granted. I've been traveling for 40 years and nothing like this has ever happened to me. You have now become like charter companies, discount companies like Ryan Air, in short.This means that your Lufthansa website is misleading. With the same money, or even less, I could have traveled with Thai Airways, direct travel and with all the services both on board and on the ground. Clearly, I will never fly with you again. I am a journalist, and I know the right tools to present my complaint in the right places. I believe that you have simply defrauded me, making me fall for deceptive online propaganda. | 1 |
Eurowings | First of all, good to know that Eurowings is the same crappy company "German Wings" which made the disaster of 2015. Their pilot got 150 innocent people on board killed! After that catastrophe, they simply rebranded to Eurowings like nothing happened, with the same terrible staff!I didn't know my flight was with this company. Booked a last minute all-in vacation via a tour agency and didn't ask about the flight operator.Ridiculous staff behavior, scammers. Sold tickets with hand luggage, but didn't allow hand luggage on board and said our ticket has no hand luggage! Absurd! Charged us 50 EURO extra for each hand luggage and throw the luggage out of the plane to carry in storage! The staff are rude, angry, impolite, unhelpful, aggressive, and racist! Whilst smiling and letting Germans people hold the hand luggage, we were excluded, taken out of the line because we were no white German! on board crew don't even bother to say hi, don't reply to you saying hi, and don't even turn their face towards you, like you don't exist, because you're not white German!Totally incompetent crew, lack of ground crew, there was only one person and that person couldn't handle the entire passengers, so she decided to close the gate and deny boarding of the last 5 passengers in the line because the crew was late! Then the flight had delay because they had to offload the luggage of those poor passengers. A 2hr flight had 2,5 hours delay which is longer than the flight duration itself! The same happened with the return flight, because the flight crew was not there on time for the flight! They slept over at their hotel!!!! Unbelievable!!!! | 1 |
Ryanair | First of all, my ticket was not low cost. Flights from Athens to Vilnius and back, costed 340 EUR. I was charged extra for a small bag, which I have taken with me in the plane in 15 different companies. Oh, and paying that when you only have a digital card is a nightmare. Very shady fees, and rude customer service. | 1 |
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