Airline
stringclasses 16
values | Review
stringlengths 6
5.97k
| Rating
int64 1
10
|
|---|---|---|
Jet2.com
|
Although there was nowhere to charge a phone etc. The staff were very friendly and helpful
| 5
|
Ryanair
|
Although they advertise absurdly low prices, after all of the taxes, surcharges, fuel duty etc. that they demand, the price rockets up. Once you get on to the plane it soon becomes evident that you get what you paid for. The planes are ancient hand me downs from other air lines, the cabin crew are underpaid, overworked and miserable, especially after having to have paid for their own training and unifroms. Want a meal? Better bring a packed lunch then, no chance of a complimentary one. Oh and now you even have to pay to use the toilet during the flight. If you do use them it's worth paying the extra bit of money to skip the queue for boarding the plane.Cheap and really not very cheerful.
| 2
|
Ryanair
|
Although they caused a delay for one of my flights but in the end I filed a compensation request and received the amount after 10 days
| 4
|
Pegasus Airlines
|
Although they got delays for the refund but they did it due to my flight cancellation which wasn't the airline fault. Thanks
| 4
|
Ryanair
|
Although they have a web site for passengers who can't travel due to death or serious illness they will not refund or allow postponement. Phone staff are callous and chat system is automated so of no use.
| 1
|
SAS
|
Although they have good offers, Customer service is terrible. I had to change passenger names on a booking, they made a mistake with a pay up link, everyday i received mails and message's i needed to call Customer service to get it fixed. I called them for 4 days in a row (different hours). I was placed in a queue that automatically disconnected me after 2 hours ( never got through). This ended into automatic cancelation of my ticket. Still haven't been able to contact the call support a week later. When i contacted them though their chat support they straight up said its my fault i couldn't reach them and should buy a new ticket. ( I did not get a refund for that cancelation so i would end up paying for 2 tickets due to a mistake on their side). Now i bought a new ticket ands it not coming up in my app and i received no confirmation mail. When i contacted them through the chat again they told me to contact them through the call center. So i might end up paying for 2 tickets and still not getting one !Meanwhile there's 5 seats on that flight now, im not risking buying another ticket, which might end up being a big problem for a friend who might not be able to join our vacation!
| 1
|
Ryanair
|
Although they said they have paid the sums as they legally required under EU 261, I have received no money since then. It's been 2 months and 3 chasers since then and still nothing. They said I would receive the compensation within 10 days. Not only they lied but they fail to respond to my emails. What a dreadful customer service!
| 1
|
EasyJet
|
Although this airline is often the cheapest option, you get what you pay for. I travelled with my daughter from London to Paris, and several people had to check their luggage because there was not enough room on the fully booked flight. This held up the flight, and we departed late. On board, my daughter was taking photos with her phone out the window. An airline steward accused her of taking photos of him, and wanted her to give him her phone and access to her camera roll. My daughter is 7 years old and this was completely inappropriate. I firmly told him no and he continued to argue with me until I showed him there were no pictures of him on her phone. When we arrived in Paris, no one from EasyJet would take my complaint.
| 2
|
Grupo IAG
|
Although we came to airport very early and checked in online, we went to drop the bags to the counter. After 2 hours of struggling to register us, the staff denied us in boarding for no reason, no compensation, rebooking or anything. When called to help desk a few days later they said we didn't show up for the flight.Still fighting for compensation.
| 1
|
Jet2.com
|
Although we had 2hr delay I always feel safe with Jet2Everybody always makes you feel relaxed I always travel with Jet2.
| 5
|
Jet2.com
|
Although we had a delay (which we expected) everything was fantastic, as always. We are flying with you at least 5 times more this year. Thank you very much. Your staff and assisted travel went beyond. Thankyoux
| 5
|
Jet2.com
|
Although we had a delay both ways, Jet2 staff tried their best to make us feel comfortable. We'd booked last minute and didn't have seats together, however, on the day there were three seats right at the front of the plane the air-attendants kindly let us sit in (me, my husband and our one year old) after I'd asked if we could be seated together if there were any spaces. It made a world of a difference to our experience and couldn't be more thankful to the kindness displayed by the crew.
| 5
|
Jet2.com
|
Although we had a delay due to problems with baggage problems at Manchester nothing to do with Jet2 our flight was brilliant. Friendly helpful staffPlease keep flying to Malta as a property owner don't want to have to use Ryanair Thankyou
| 4
|
Jet2.com
|
Although we had a slight delay sat on the aircraft on the runway at Liverpool airport the pilot explained why and kept us updated regarding take off , every flight I have taken this year has suffered from ATC restrictions but the pilot was good in explaining this to passengers the crew on board were all really friendly and helpfulThe team at Liverpool airport were also really friendly and helpful when boarding etc.
| 5
|
Jet2.com
|
Although we had over a 2 hour delay the staff were very professional. They were very informative and they were very cheerful.
| 5
|
EasyJet
|
Although we had to wait over an hour once we got hold of someone our problem was sorted
| 4
|
Jet2.com
|
Although we lost a document folder ait seems at TFS the staff on board did their best to make sure it was not misplaced on the plane in the lockersGood service asusual all the way back . Staff really showed a caring side .
| 5
|
Jet2.com
|
Although we took off about 15 minutes late the pilot seem to make up the time and we got to Stanstead on time.The "all day breakfast" was ok but still being served with wooden knives & forks which are quite awful to use.
| 5
|
Jet2.com
|
Although we were delayed on our return we were kept fully informed.Cabin crew were excellent and polite.
| 5
|
Jet2.com
|
Although we were flight only everything was 1st class service
| 5
|
EasyJet
|
Although your website is very confusing and so too the change booking tab what amazingly wonderful service from the chat personnel Fixed the problem so well and kindlyTHANK YOU
| 5
|
Vueling
|
Althought it was very timely process getting a refund due to covid-19. I am pleased with the service provided and glad vueling came through with the refund. The phone line was a waste of time but found my luck via email.
| 4
|
EasyJet
|
Aluba (everyone calls them Lu for short) gave me a fantastic service over the phone. I highly rate EasyJet as a result and have had a great experience with EasyJet, purely down to my interaction with Lu.
| 5
|
Ryanair
|
Alwasys coming up with ways to upsell, prices are never what you originally observe
| 2
|
EasyJet
|
Alway had a great experience with easy jetThey had compassion when a relative of our party passed away i had to cancel the flights last minute no refund or credit due but they gave me a credit on the full cost and we flew out a few months later.the crew are always exceptional
| 5
|
Jet2.com
|
Always 5 star rating for my family. Best airline ever. Welcoming staff and great service.
| 5
|
Jet2.com
|
Always 5/5 from Jet2
| 5
|
Ryanair
|
Always Delays more than an hour... :(
| 1
|
Jet2.com
|
Always Delays with Jet2 - Outbound flight to Malaga departed late and the Inbound flight to Manchester also departed late, this has been the case with all of my past jet2 flights to Malaga and Palma this year, maybe it's due to them using old unreliable Boeing 757's for these routes, it takes forever to board, always seems to have issues and never takes off on time, feel sorry for the cabin crew as they only get paid once airborne ! I will be using either Easy Jet or Ryanair in the future who have newer aircraft and much better punctuality.
| 1
|
EasyJet
|
Always HUGE DELAYS using the same poor excuses!!Avoid and spend a bit more extra on better air companies!!LAW PRICES always gives LAW SERVICES!!
| 1
|
Jet2.com
|
Always Jet 2 first for flights and all indulgent holidays a few times a year
| 4
|
Ryanair
|
Always Long qeues, always bad service, always rude staff, always late, never apologies, never compensation, never chance for the better.
| 1
|
Jet2.com
|
Always a Jet2 member of staff available at check in.
| 5
|
Grupo IAG
|
Always a bad sign with BA when you cant print your boarding card. They know that the flight will be cancelled but leave it last hours toninform passengers.Bang on again cancelled flight " technical fault" from Madrid to London…. The local check in staff are beyond useless and to get them to book hotels and new flights way beyond them. To form they run out of hotel bookings and leave you sleep at airport for the night.Made my own arrangements for the night and to get back to UK and will be lodging my latest claim.
| 1
|
Jet2.com
|
Always a brilliant service. Twilight check-in is so good, all the staff are very welcoming and efficient.It is just such a shame that you don't fly to Switzerland in the summer, it such a beautiful country to visit any time of the year, we wouldn't use any other airline when visiting family
| 5
|
Grupo AirFrance-KLM
|
Always a check-in and boarding disaster with KLM. They have more employees on duty than any other airline and yet manage to be the most inefficient. Even with Priority check-in you will wait at Schipol for 20 minutes with only two persons in front of you. No one seems to know their job well. Then there is the gate disaster. Rather than board in an orderly manner like a proper airline, they force a mass crowding line for everyone in prior it's at the gate. That is half the airplane pushing and shoving. Forget a fast line and courtesy for first/business class. KLM doesn't care. On this particular flight, all the same. Also they didn't call people up for standby or upgrades. I actually went though the gate and was puzzled why my Delta one upgrade wasn't issued. I had to go back to the desk and make her look up my name. Oh, she said, here you go. Really? Then she mad me go back in line with my new boarding pass. Truly a bunch of useless people and poor management. No wonder they are the worst major airline in Europe. And Europe has terrible airlines.
| 2
|
Jet2.com
|
Always a comfortable flight with enough leg room. Personally never experienced any delays which is just what you want. Keep up the good work.
| 5
|
Wizz Air
|
Always a complicated procedure to book special assistance, especially when booking through third party. On top of that, staff were extremely rude to my disabled mother implying that she didn't need help.
| 1
|
Jet2.com
|
Always a decent service
| 4
|
Ryanair
|
Always a disaster. Avoid avoid avoid.
| 1
|
Jet2.com
|
Always a fantastic service. Safe, clean and friendly, happy people.
| 5
|
Jet2.com
|
Always a first class service
| 5
|
Grupo AirFrance-KLM
|
Always a first class service from KLM. I have used them over the last 10 years and they have always gone above and beyond.Last flight to SA had a disaster with the entertainment system on my monitor but the crew were attentive and done all they could do. Even though the issue could not be fixed, the crew kept me entertained throughout the flight.
| 5
|
Jet2.com
|
Always a flawless experience from start to finish. Love the simplicity of being able to book my flight seperate.
| 5
|
Ryanair
|
Always a gamble using Ryanair. Checked-in through the app as required, only to find out the return flights were checked-in only and not the outgoing. Arrived at Stansted, tried to rectify but ten minutes too late to book in online - there is no good reason to close online check-in, other than to catch people out. Charged £110 to check in at desk - NOT the 2 x €55 pre-warned about in Ryanair emails. Absolute bandits - will always avoid Ryanair if an alternative.
| 1
|
Jet2.com
|
Always a good experience and arriving back 20 minutes early was an unexpected bonus.
| 5
|
Jet2.com
|
Always a good experience and great to have overhead bag included.
| 5
|
Jet2.com
|
Always a good experience flying with jet2
| 5
|
Jet2.com
|
Always a good experience to check in and see smiling faces.
| 5
|
Jet2.com
|
Always a good experience with Jet2 much better than the other budget airlinesAlways plenty of staff to help
| 4
|
Jet2.com
|
Always a good experience with Jet2!
| 5
|
Jet2.com
|
Always a good experience with Jet2. Lots of helpful friendly staff. No queues. Tasty breakfast. Plenty of leg room.
| 5
|
Jet2.com
|
Always a good experience with Jet2. Usually try to book, as you get extra baggage allowance. Friendly staff and hardly ever get delays. Checkin is always smooth and hassle free.
| 5
|
Jet2.com
|
Always a good experience, would have been 5 stars but wanted any kind of fruit or green tea on the flight but for some reason you only do breakfast tea.
| 4
|
EasyJet
|
Always a good experience. Even when flight times change, they are very accommodating. When there is disruption they offer compensation and a good connection to customer services.
| 5
|
Jet2.com
|
Always a good experience. Flights on time and staff very friendly
| 5
|
Jet2.com
|
Always a good flight . Crews are polite
| 4
|
Jet2.com
|
Always a good flight and contrary to all other airlines jet 2 I've only ever been delayed for 30 muns
| 5
|
Jet2.com
|
Always a good flight experience with Jet 2. Slick check in process and boarding. Great efficient service on board too.
| 5
|
Jet2.com
|
Always a good flight with Jet2! On time flights, good planes & a good on board assortment of drinks, food & products
| 5
|
Jet2.com
|
Always a good flight with Jet2, from boarding to flight, good cabin crew & ground staff.
| 4
|
Jet2.com
|
Always a good overall experience with Jet 2, but this time let down by the ordered meals. Just a dish of mush. So overcooked.
| 4
|
Jet2.com
|
Always a good service and attendants have a smile on their faces. Nothing is too much trouble.
| 5
|
Jet2.com
|
Always a good service.
| 5
|
Jet2.com
|
Always a good trip with Jet2 from start to finish and this year was no exception. Long delay in leaving Manchester was disappointing but out of their control, due to fog and only 1 runway operating.
| 5
|
Jet2.com
|
Always a great airline to fly with. Lots of ground staff to help and the crew are always welcoming.
| 5
|
Jet2.com
|
Always a great company to deal with. Updates you all the time about changes that have to be made, explanations about why. I always use it as you get a great kilo rate for luggage. No worries with this company.
| 5
|
Jet2.com
|
Always a great experience every-time we fly with jet2.Very friendly staff, good times of flights. Check in very organised and smooth process.
| 5
|
Jet2.com
|
Always a great experience flying with Jet 2 the only down side is the brutally early or late flight times
| 5
|
Jet2.com
|
Always a great experience on jet2 flights great staff great flights always on time just do t agree with a cashless flight
| 5
|
Jet2.com
|
Always a great experience on-board a Jet2 flight.
| 5
|
Jet2.com
|
Always a great experience to travel with Jet2. They are all very professional, polite and treat you like a valued customer. We always look forward to travelling with them, it makes the start of your holiday something to look forward to...not dread like some airlines. Keep up the great work.
| 5
|
Jet2.com
|
Always a great experience with Jet 2, would have given 5 stars but now you have gone cashless I feel you are not giving people the same freedom of choice which is a shame as kids when they go on holiday have their own allowance and like to pay for things themselves like teddy's makes them feel grown up but unfortunately this can't happen
| 4
|
Jet2.com
|
Always a great experience with Jet2 - easy checking in your luggage and very friendly staff both on the ground and in the air.
| 5
|
Jet2.com
|
Always a great experience, on time, great staff - friendly and helpful
| 5
|
Jet2.com
|
Always a great experience.Flights on time & good flight times.Crew friendly & efficient.Wouldn't use any other airline.
| 5
|
Jet2.com
|
Always a great experience.Good flight times.Great staff
| 5
|
Jet2.com
|
Always a great flight . Food is good quality and great value unlike other airlines
| 5
|
Ryanair
|
Always a great flight out to spain with happy smiles on faces
| 5
|
Jet2.com
|
Always a great flight with Jet2. From checking in to getting on our flight the staff & crew are always so pleasant. Flight more or less on time both ways.
| 5
|
Jet2.com
|
Always a great flight with jet2 wouldn't fly anyone wlse
| 5
|
Jet2.com
|
Always a great flight, easy to book, great check in and friendly staff
| 5
|
Jet2.com
|
Always a great flight, friendly staff, plenty of leg room, very smooth and efficient.
| 5
|
Jet2.com
|
Always a great service
| 5
|
Jet2.com
|
Always a great service !Easy check in !Easy to find !Always a pleasure ðŸ˜
| 5
|
Jet2.com
|
Always a great service & friendly staff ðŸ‘ðŸ‘
| 5
|
Jet2.com
|
Always a great service and very professional.Very clean aircraft and polite helpful staff.
| 5
|
Jet2.com
|
Always a great service from Jet2....
| 5
|
Jet2.com
|
Always a joy to fly Jet2 easy check in great on board care can't wait until my next flight.
| 5
|
Jet2.com
|
Always a joy to fly with jet2. But they are getting bad on leaving on time. They could also do more discount for people who only just book flights. People who have property in the country they fly to. And more flights in January and February to the Costa del sol. Customers who have property have to go elsewhere.
| 5
|
Jet2.com
|
Always a lot of helpful staff at airports and very smooth/quick check in.
| 5
|
Jet2.com
|
Always a nice and smooth experience flying with jet2. Everything was quick, staff friendly etc and was a comfy journey.
| 5
|
Lufthansa
|
Always a nightmare flying with this airline and customer service online is really bad like they literally never help you at all after you have tried communicating with them for many times. They never solve any issues! Forget about your money back when you have trouble in your flight. The most worst airline ever!!!
| 1
|
Jet2.com
|
Always a pleasant experience with Jet2. Staff always friendly, helpful and efficient and cheerful.
| 5
|
Jet2.com
|
Always a pleasant journey with Jet2, lovely crew and spacious seating.
| 5
|
Jet2.com
|
Always a pleasurable flight with Jet2, from the helpfulness and courtesy of the air crew to the ground staff at the airport. Would always choose Jet2.
| 5
|
Jet2.com
|
Always a pleasure flying with Jet 2, a great service from both the ground staff and crew. It is worth paying that little extra for great flying times, comfort, great onboard choices and no hidden extras for luggage.
| 5
|
Jet2.com
|
Always a pleasure flying with Jet2, the staff are super friendly and helpful. Made my granddaughter's day when they gave her teddy bear a passport.Always fly with jet2, just love em x
| 5
|
Jet2.com
|
Always a pleasure flying with Jet2, well looked after, flights often to schedule what's not to like
| 5
|
Jet2.com
|
Always a pleasure flying with Jet2. Helpful and friendly staff.
| 4
|
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