ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Jet2.com	All was going well till on the way home from Malaga on landing the pilot was coming in so fast we bumped the tarmac then took off again!!! Lots of worried passengers!!!Mostly polite attendants, easy to book, quick to check bags in, booked in on line again straight forward, plenty of staff to sort the passengers. Overall another great journey.	4
Jet2.com	All was good apart from having to pay by card for a small amount	5
Jet2.com	All was good until we came home. We booked seats. When we got seated a woman came who needed assistance. She was very large and needed an extra bit to her seat belt so she could get it round her . She was all over my wife who was very uncomfortable. I know if the plane was full we couldn't do anything thing about it but there was a row just behind us with nobody in. We booked two seats not one and a half. To be fair to the staff they did let us move after we asked them.	3
Jet2.com	All was good, from staff to flight	5
Jet2.com	All was good,except for 1thing,I was told if we booked a seat down front we would get on the plane earlier but wasn't the case, more like the last,so we won't be paying extra for a seat in the first 5 rows again thanks	4
Jet2.com	All was good.	4
Jet2.com	All was good. Reasonable check in time. Plane was diverted from Leeds to Manchester but Jet2 handled it well and arranged coaches	4
Jet2.com	All was great from traveling to and from my destination. Swift check in with extra luggage both ways. Very friendly stuff.The only one thing was inconvenient and that was the time of the returning flight from Glasgow airport. I had to get up at 4 am to get in time to the airport from the city centre hotel. There was only one Jet2 flight that day.My family often chooses and flies with Jet2 so I would recommend this airline.	4
Jet2.com	All was on time and the staff were polite and helpful.	5
Lufthansa	All was pretty fine, apart from the fact that in the flight back, one of my suitcases was not loaded inside the airplane from FRA to AMS. It has been a month already and it is still sitting inside a warehouse in AMS. I know this because I put an Airtag inside of the suitcase and can track it. Lufthansa claims that "they have been unable to contact the company that handles bags for them in Amsterdam because they don't answer phone or email", which is untrue and makes it look even worse for LH. The lack of action and transparency is pretty frustrating. Other than that, the flight itself was good, the outdated C cabin is not very private but surprisingly comfortable, food was pretty good and crew was nice. Also in the outbound leg, the B748 was changed last minute to a B744, which was (at least for me) pretty nice because I had never flown in one. That said, my seat was not changed and I got to still sit in the upper deck. Many people were not so fortunate and this caused quite a bit of a commotion on ground.	6
Jet2.com	All was very good - Jet 2 staff friendly and helpful in both airports and the check in / case weighing process fast and efficient. One constructive criticism was the length of time taken to come around and collect breakfast rubbish - we were on a 6.20am flight so had been up since 3am. Breakfast was served (which was superb by the way) but after eating all we wanted to do was put tray up and have a sleep. It was almost an hour before anyone came around for rubbish - I suggest more than one trip is made to collect rubbish.That aside, a thoroughly pleasurable experience as usual with Jet 2	4
Jet2.com	All ways a great flight with Jet2, number one.	5
Jet2.com	All ways an excellent flight with lovely staff	5
Jet2.com	All ways good	5
EasyJet	All ways great service. Just feel sorry for people that have paid for priority boarding as it's always people that haven't paid for priority get on the back of the plane first why we are still queuing at the front. The duty free magazine needs up dating better deals and better choice.	4
Jet2.com	All ways very good we all ways fly with you	5
Jet2.com	All went according to plan, courteous, helpful crew both on the ground and on the plane, punctual.	5
Jet2.com	All went according to plan. The whole process, from booking our flight to our arrival on Alicante, was problem free	5
Jet2.com	All went close to plan a little late arriving at destination and on way back.	5
Jet2.com	All went really well. Thank tou	5
Jet2.com	All went really well. The steward handled so excited lads very well. Bit of a delay on the return trip (Microsoft crash)	4
Jet2.com	All went smoothly	4
Jet2.com	All went smoothly a short delay but we were well informed meals ordered were correct staff were very friendly and helpfull altogether a very pleasant flight	5
Jet2.com	All went smoothly and to plan. Staff were good.	5
Jet2.com	All went smoothly from departure to landing. Great cabin staff. Everything ran on time and although we left the runway a little late due to air traffic control we arrived just before our given time. We found the whole booking, online check in and email communication very good	5
Jet2.com	All went smoothly in spite of life.	5
Jet2.com	All went smoothly no delay friendly staff	5
Jet2.com	All went smoothly no hiccups	5
Jet2.com	All went smoothly no problems.Staff polite and helpful.	5
Jet2.com	All went smoothly, no issues.Staff very helpful.	5
Jet2.com	All went smoothly, staff very good. Will use again.	4
Jet2.com	All went smoothly.	5
Jet2.com	All went smoothly. I like that the flight attendants made sure families were together.	5
Jet2.com	All went smoothly.Pleasant, friendly crew.Flight information was timely	5
Jet2.com	All went swimmingly	5
Jet2.com	All went swimmingly, smooth check in and flight.	5
Jet2.com	All went to plan and we were looked after well	5
Jet2.com	All went to plan nice people sharing seats both ways.Airport lounge in Tenerife totally chaotic needs some development here.	5
Jet2.com	All went to plan. Jet2.com staff were friendly, helpful and efficient throughout.	5
Jet2.com	All went very smoothly, planes on time and very efficient service	2
Jet2.com	All went very well. Very nice welcoming staff. Good flights, on time.	5
Jet2.com	All went well	5
Jet2.com	All went well and to time. On board meals were edible. Relaxing.	5
Jet2.com	All went well apart from outbound flight on 22/2 on which there was no water on board. This meant no coffee or tea which was a slight problem for us.	4
Jet2.com	All went well as we have always experienced	5
Jet2.com	All went well start to finish. Gluten free breakfast was good. Could do without the mushrooms ðŸ˜‚. Flights left on time and arrived 30mins early getting back to Glasgow. ðŸ‘	5
Jet2.com	All went well with our flight. It took off on time and arrived approximately 10 minutes early. The Airline staff were efficient and friendly. We had a very good flight.	5
Jet2.com	All went well, on time staff great just love jet2	4
Jet2.com	All worked well except walking all the walk to and from the plane at Leeds Bradford airport. 1st and 15th September.Checkin staff both airports, and crew kept us satisfied.	5
Jet2.com	All working. Hard. Together. I'm very good at their job	5
Jet2.com	All works very well. Many thanks	5
EasyJet	All you people who are struggling with refunds from Easyjet, just call up your bank and initiate a charge-back. I did it last spring for all my Covid cancelled flights and got everything back a month or so later.It doesn't matter if you paid by CC or DC, you can do it and the process is pretty simple.Don't accept vouchers either. If you're entitled to a full refund, accept no less. These companies have absolutely no regard for you so act accordingly.	1
Ryanair	All you people who are struggling with refunds from Ryanair, just call up your bank and initiate a charge-back. I did it last spring for all my Covid cancelled flights and got everything back a month or so later.It doesn't matter if you paid by CC or DC, you can do it and the process is pretty simple.Don't accept vouchers either. If you're entitled to a full refund, accept no less. These companies have absolutely no regard for you so act accordingly.	1
Jet2.com	All your staff are so welcoming and make the airport experience more bearable. Appreciate that in Heraklion we get through quickly.	4
EasyJet	All-inclusive plus Is not All-inclusive pluss every drink and every restaurant was included but due to easy jets lies we had to pay for everdrink and meal will be asking for a refund for all my family and friends who came this company is wors than Jim will fix it	1
Jet2.com	All-round good	5
Jet2.com	All-ways great flights with pleasent and very professional air crew.	5
Jet2.com	Alla was great!	5
EasyJet	Aller-retour Paris Corfu achetÃ© le 22 mai 2020 (donc avec une situation connue sur le plan de la crise sanitaire) annulÃ© par la compagnie le 24 juin 2020 pour l'aller et le 30 juin 2020 pour le retour SANS REMBOURSEMENT. La compagnie vous propose de remplir un formulaire et vous rÃ©pond ensuite qu'elle ne rembourse rien. On voit donc une arnaque Ã grande Ã©chelle se profiler : la compagnie met des billets en vente, encaisse l'argent, puis annule les vols. C'est beaucoup plus rentable que de faire partir l'avion. Ci-dessous le texte de l'e-mail :Objet: IMPORTANT information about your easyJet flight [[ Reference ID: 151857705 ]]RÃ©pondre Ã : (lien non autorisÃ©)ï»¿EU261 Compensation Claim AssessmentClaim decision: DeclinedDear Customer,We are sorry for the disruption to your flight. Our assessment and legal team have carefully reviewed your claim, including the circumstances around your flight and have confirmed that your claim is not eligible for a compensation payment under Regulation (EC) No. 261/2004 (the "Regulation"). Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information available concerning your cancelled flight.Our assessment of your claim:To further explain what happened; various ongoing travel restrictions and safety measures have been imposed by National Governments across our network to alleviate the spread of the COVID-19 pandemic. These include; social distancing policies, bio-security protocols and enhanced medical procedures including the use of personal protective equipment.The health and safety of our customers and colleagues is our absolute priority and we have been working extremely hard to operate as many of our flights as we appropriately can. We do take reasonable measures to avoid disruption to our flights and have enhanced safety measures within our aircraft cabins and on the ground across our network. Unfortunately, these restrictions and measures have impacted multiple aspects of every airline's operation. In light of these ongoing restrictions and measures caused by the COVID-19 pandemic, we were unable to operate your flight.The RegulationWhen we have to disrupt a flight due to circumstances outside of our control, the flight is classified as "extraordinary circumstances" under the Regulation. Examples of disruption outside of our control would be where a flight is disrupted due to a worldwide health crisis (i.e. the COVID-19 pandemic), air traffic control restrictions, industrial action, severe weather conditions or a runway closure.Compensation under the Regulation is only payable when a flight is delayed by 3 or more hours after the scheduled arrival time, or the flight is cancelled, and the reason for the delay or cancellation was within our control. This type of disruption is classified as "non-extraordinary circumstances" under the Regulation. Examples of this include most aircraft technical faults or when we haven't taken reasonable measures to prevent or minimise disruption. In these circumstances, we consider that there were no reasonable measures that could have been taken to avoid the disruption to your flight. A copy of the Regulation can be found at (lien non autorisÃ©).ExpensesEven if your compensation claim has been declined, you may be eligible for reimbursement of reasonable expenses incurred as result of the disruption. If you have not already done so, you may submit an expenses claim on our website at (lien non autorisÃ©)Please read this carefully before submitting a claim as this explains how we assess expenses. The only way to make a claim is via our expenses webform, we are unable to process claims submitted by email or over the phone.We hope this letter clearly explains why your flight was disrupted. Our assessment team have thoroughly investigated all the available information and this is the decision we have arrived at.Our Customer Services team will not be able to access any more information than we've provided here. Please read our "Who is entitled to compensation" section on the following link which will hopefully answer any further questions you may have.(lien non autorisÃ©)Once again, we are sorry for the disruption to your flight and hope to welcome you on-board again soon.Kind regards,easyJet Customer Servicesfly us: (lien non autorisÃ©)follow us: (lien non autorisÃ©)friend us: (lien non autorisÃ©)Mobile App	1
EasyJet	Allow 50% more than the quoted price for all the extra costs they will charge you for - baggage, using the overhead lockers, food/drink, a seat in the departure gate area.Expect massive queues as they save on staff costs. Don't expect to use the toilets for big chunks of the flight while they block the aisle with a trolley selling perfumes.	2
Jet2.com	Allowing us to board with just hand baggage without having to queue at a check in desk was a good start to the holiday.Great crew onboard the aircraft made our flight to Crete very pleasant and a pre ordered hot breakfast was very welcome and enjoyable.The Airbus plane was a recent addition to the fleet and was clean and comfortable.	5
Jet2.com	Allways a pleasure flying with you never had problem yet keep up the good work	5
Jet2.com	Allways good apart from Allways late take off	5
Jet2.com	Allways have good experiance with jet 2.now i need assistance. Going again on friday the 13th.	4
Jet2.com	Allways use jet2 as good flight times xtra leg seats and meals all great	5
Jet2.com	Allways very good from price & service	5
EasyJet	Almad was really helpful Sorted my flight change out for me and gave me a discount. So much easier than dealing with other airlines!	5
Ryanair	Almost 2 hours delay with 30 minutes standing on a PACKED bus waiting to board on the plane. Missed my train afterwards and ended up arriving home at 23:00 instead of 21:00. Several similar experiences with them in the past. I noticed now that on the printed ticket it mentions that my flight was 2 hours while it is always 1 hour and 30 minutes. Pretty sure that they do that in order to refuse refund, as their website states that they give money back only if the delay is more than 2 hours.This torture today was the icing on the cake, better save up Â£30-50 more and use a decent company than this. We as living creatures don't deserve this.	1
Jet2.com	Almost 2 hours delay(1 hour on the plane)from BHX-Thessaloniki and almost 3 hours (2 hours on the plane)on the return.Both times the same lies from the pilot, about bad weather ( not) and air traffic.NonsenseNever again with Jet2!	1
EasyJet	Almost 2 jours 30 mins including raj who didn't wait for a response. Shocking service and a shocking airline. Changed my flight from a 1:55 pm departure to a 8am flight. Got it sorted in the end but a horrible experience	1
EasyJet	Almost 3 hours delay and who pays for the non existing train at 2am now @easyjet? Absolutely no regards towards clients specially given the fact it's an evening flight. Never again.	1
EasyJet	Almost 3 hours delay for the first flight.Bag drop closed before the regular time in Paris Orly for the second flight. Happy to come back to classic flight company because low cost means low low low quality.	1
Lufthansa	Almost 3 years ago my flight got cancelled, and I still haven't got any refund. Emailed them and filled their refund request form countless times, but never heard back. Avoid at all cost. Terrible company and the worst airline I've ever delt with. Would give zero star if I could.	1
Grupo AirFrance-KLM	Almost 6 months later and no sign of my refund.Utterly incompetent customer service right throughout the organisation.Do yourself a favour and fly with another airline.	1
EasyJet	Almost 70 days since I requested a refund for my cancelled flights. Easyjet ignore e-mails, ignore the customer complaints form on their website and make it very difficult to speak to them on the telephone. They really don't care about you as a customer - they just want to keep your money as long as possible. Even though it's breaking the law doing so.	1
Grupo AirFrance-KLM	Almost a month and still no refund...premium cost airline with poor service	1
Lufthansa	Almost a year and still no refund, have called them 3. Times already, never again.	1
Lufthansa	Almost a year on .... I'm still awaiting for my refund. There is no number to call, no emails are replied too. It's like a ghost airline. Never ever! German thiefs!	1
SAS	Almost all star alliance flights give Star Alliance Gold members an extra check-in bag, not SAS unless you have an expensive far - charged for just one bag DKK 870 (about $85) at Copenhagen. Also no fast track security at CPH. Flight was delayed. No food, neighour was charged DKK 26 for water! Coffee/Tea was free and the cabin crew were fine, also my inbound LHR-CPH flight was good with no bag charges on the same ticket. However after the experience at CPH I will not be flying SAS again and as they move to Skyteam I would suggest everyone checks the fine print before touching this airline.	1
Wizz Air	Almost always late. I haven't used them in many years after my previous terrible experience with delays but was kind forced to do it again. It was manageable but as usual lots of hidden fees in a ticket purchase (admin fee for each flight for example despite purchasing it at once). But final straw was that I got charged 35 pounds for not doing check in online despite no reminders about having to do so. Turns out it's hidden deep between lots of writing. I complained about it. It took them 5 weeks (!) to answer to my email and literally just quote that bit to me. Absolute shambles and zero respect for the customer. Avoid Wizz Air like the plague.	2
Iberia	Almost criminal behaviour. After every landing, you have to call in a lawyer and go all the way to court, because Iberia refuses to recognise existing legal regulations (whether EU passenger regulations in the case of delays or the Montreal Convention in the case of damaged luggage). One of the worst airlines. 100% guarantee for a court case	1
Ryanair	Almost criminal- try not use Ryanair if you can! Parma airport staff bullied my party of 7 people (including 3 small children) denying us access to the plane home because of our cabin bags. No problem flying to Parma, all bags were purchased new meeting Ryanair's criteria, put on the way back forced us to pay an extra 92 euros for the bags (at boarding)- when asked was told "in my face" that the attendant "didn't care"- atmosphere was disgusting and I was forced to pay to ensure my flight home! This almost seemed like a side hustle. I have now approached my credit card company and reported fraud.I couldn't get the two members of staffs information as I wanted to get on the plane and these two individuals were not cabin staff- two people were already denied access to the flight before us in the cue for the same reason (to my knowledge)The holiday itself was good, but this experience COMPLETELY ruined it	1
Jet2.com	Almost everyone on our flights had oversized carry-on luggage and an extra piece of hand luggage to boot.These were not checked for size or weights and meant that there was literally no space left in overhead lockers. We paid for a case in the hold and had to sit with coats and our small hand luggage on our knees/under the seat in front. We were not the only passengers who had things handed to us and were told that cabin crew had to prioritise hard baggage ie carry-on cases. I'm sure not everyone paid for guaranteed cabin luggage! This happened on both outbound and inbound flights. Cabin crew were looking embarrassed as they handed soft bags/coats to people. It's not good enough Jet2, sort it out! Travellers on your airline are taking liberties.It made for unpleasant flights and left us unlikely to rebook with you. At least with Ryan Air cabin baggage is policed and everyone knows where they stand. It is so disappointing as we have been regular and loyal customers but I'm sad to say that we felt so squashed and uncomfortable we won't be booking again unless your policy changes.	1
Ryanair	Almost everytime I fly with this airline I'm delayed.. this time we boarded through the gate, then were stopped on the tarmac. To then be told to wait for 40 mins, then turned around and directed back into the terminal as apparently the cabin crew were made to join an alternative flight. Now sat in the airport waiting for new crew.Disaster of an airline let's be honest. Avoid where possible!	1
Jet2.com	Almost excellent from start to finish. Only one minor issue one of the cabin crew said she would be right back but never did and totally blanked me.	5
Grupo IAG	Almost great- in the past we have not flown with BA this time we booked with BA as they were slightly more expensive Â£4 then budget airlines but gave us better travel times as we were traveling with a toddler this was key. We could also book out seats straight away (this has changed sadily) this was a key as traveling with a toddler we really needed seats together.Luggage allowance was really good with a full allowance allowed for the boy even tho he was on a lap.Our flight out was good mostly we did ask if they could warm a milk bottle which we were told they couldn't do (yet on the way back they offered without us asking) when we landed there no one told us the pram would be on a seprate collection point and we and another couple were left at collection thinking our pram was missing. (We found it while looking for help with no BA staff around).Upon return bag check in was super slow with with only 1 desk for non priority customers compare this to jet 2 who had 10 desks for there flights was a poor show.The cabin crew on return were great the boy was really not having a great flight sadily and they couldn't of been more helpful . Once again when we landed our pram was at a different collection point but least we guessed this time and started to look early.Overall seats were more comfortable and I felt like I had slightly more leg room then the last flight I did with easyjet and Ryan Air.In the future given the choice if price is similar and timing is right I would be inclined to use BA except not being able to book seats early.	4
Ryanair	Almost impossible to find out how to add golf clubs to my flight package. Then when you do find out, you have to pay for your flight,then go back in to your account and add golf clubs, then pay separately to the flight. Easyjet is much, much eastier to add golf clubs in one go, and easier to find out how!Also went to book seats on Ryanair, one minute they were Â£1 each, a few minutes later Â£8 each!!Very bad website and very bad customer relations.	1
EasyJet	Almost impossible to speak to anyone. On hold for an hour, finally gort through only for the lady to say that she was having system issues and would have to transfer me to another representative. She just put me back in the queue and thee phone eventually just rang off after waiting another 30 minutesTHIS IS NOT CUSTOMER SERVICE !!	1
Norwegian	Almost missed the Norwegian flight to Stockholm, the initial Airport screen showed a delay of 20 minutes. Flight was then brought back to original time with no Airport announcement, next we see on the screen is "gate closed". Luckily we got there before people had finished boarding. Cabin during flight was like a greenhouse and several people complained about the temperature. Return flight was less problematic except for the cabin temperature. The blaring music in the cabin prior to take off is unnecessary.	2
Norwegian	Almost no leg room and disparate treatment by ground staff regarding carry on. I had a small bag (less than 21 inches) and a purse. They weighed both together and said I was 3 pounds over and insisted I check it. Others were not required to weigh their smaller personal bag. I have global entry and NEVer check a bag and this caused me a one hour delay on top of a four hour delay due to a mechanics delay (1 hour) and weather (3). Never again!!!!!	1
Eurowings	Almost no problems. Flight was on time. Only issue was that the checkin app which did not work properly. Minor problem.	4
Turkish Airlines	Almost none of the passengers got their luggage when we landed. Had to go back to the airport myself at my own cost to look for my luggage several days in a row. When I found the first suitcase, no one controled whether the suitcase I picked up really belonged to me. During the four days I was at the airport looking for suitcases, new suitcases kept arriving that the airline had "lost" - probably in Istanbul. There was no help when calling customer service to claim the luggage. They had different stories every time we called and blamed the previous customer service agent for lying. Some spoke such bad English that we couldn't understand what they were saying. One suitcase was broken when it arrived, but we got a new one. Satisfied with the solution. We had booked emergency exits on all four flights due to the fact that my traveling companion has very long legs. All our seat reservations were changed due to a change of flight type. After some discussion, he was given emergency exits on all flights. The staff at the airport in Istanbul were not very service minded and forced us to check in the one hand luggage we had with us (which we are allowed to have with us according to your own guidelines) despite the fact that it contained important possessions. The airport in Istanbul required a new security check, so the drink I had bought at the airport in Oslo had to be thrown away. Other airports do not run new security checks when we arrive from Norway or from airports that come under the EU's directives as these places already have strict guidelines for security checks. A large airport with long distances as well as time-consuming security check, makes me to avoid Istanbul on all subsequent flights. I will probably choose transfer through European airports such as Schipol. Positive sides: The airplane was okay. Flight attendants were polite and helpful. Totally ok food. I will not recommend Turkish Airlines to anyone. It is the worst flight experience I have ever had. This is the first time I have been really dissatisfied with the travel experience of an airline operator.	1
EasyJet	Almost on time flight from Marrakech to Bristol but easyJet sent a text 2 days before to advise of 4 hour check in. We reorganised our taxi but when we arrived we were told that no check in desks would open until 3 hours before so we with 3 small children, car seats, buggy and hand luggage had to hang around. What an inefficiency. Next they refused to split the childrens'carseats into 2 which is what usually happens consequently when we arrived in Bristol part of one was missing making the seat unusable. Finally no sandwiches suitable for children - mustard or herb mayonnaise. What about good old egg sandwiches. Otherwise efficient service thank you.	8
Jet2.com	Almost on time, good cabin crew service, good updating by flight crew.	4
Ryanair	Almost three months since flight cancelled due to covid19. Actually managed (after many attempts) to speak with customer service six weeks ago who said they would escalate my refund when I categorically stated that I did not want the voucher they had offered. The escalated refund took over two months with no further correspondence. I doubt that I will book with Ryanair again as a result of this poor customer service. In fairness, I did receive a full refund. Shame it took so long and with little to no customer service.	2
Jet2.com	Almost to time despite the bad weather . Staff were very helpful with my young grandson	5
Lufthansa	Almost two months of cancelled flight and no refund yet, they said that time it will take 10 business days. I am shocked their helpline was awesome and now every time I call after 1-2 hour wait call drops. Pathetic service.	1
Vueling	Along with about 40 others I was bumped off a Vueling flight from Florence to London Luton because of 'bad weather'. It was 28 degrees, no clouds and wind was between 12 to 22kmph (sampled from 4 weather web sites), is this a cynical attempt by Vueling to try and avoid compensation claims. Offered a flight to London Gatwick the following day. Don't they know Luton and Gatwick are 2-3 hours away from each other. Signs that this airline is going down rapidly.	1
Ryanair	Along with probably thousands of others I am still waiting for refunds from April/May. Why don't we all get together, instruct a barrister and file for Ryanair to be bankrupted. I know we could loose our flight money but they deserve to go under. The worst company I have dealt ever. A total disgrace to Ireland and the Irish. I feel sorry for the staff working for this band of thieves.	1
Ryanair	Along with this website I'm not happy with all of the new charges and will not be using Ryanair again.	1

Jet2.com

All was going well till on the way home from Malaga on landing the pilot was coming in so fast we bumped the tarmac then took off again!!! Lots of worried passengers!!!Mostly polite attendants, easy to book, quick to check bags in, booked in on line again straight forward, plenty of staff to sort the passengers. Overall another great journey.

4

Jet2.com

All was good apart from having to pay by card for a small amount

5

Jet2.com

All was good until we came home. We booked seats. When we got seated a woman came who needed assistance. She was very large and needed an extra bit to her seat belt so she could get it round her . She was all over my wife who was very uncomfortable. I know if the plane was full we couldn't do anything thing about it but there was a row just behind us with nobody in. We booked two seats not one and a half. To be fair to the staff they did let us move after we asked them.

3

Jet2.com

All was good, from staff to flight

5

Jet2.com

All was good,except for 1thing,I was told if we booked a seat down front we would get on the plane earlier but wasn't the case, more like the last,so we won't be paying extra for a seat in the first 5 rows again thanks

4

Jet2.com

All was good.

4

Jet2.com

All was good. Reasonable check in time. Plane was diverted from Leeds to Manchester but Jet2 handled it well and arranged coaches

4

Jet2.com

All was great from traveling to and from my destination. Swift check in with extra luggage both ways. Very friendly stuff.The only one thing was inconvenient and that was the time of the returning flight from Glasgow airport. I had to get up at 4 am to get in time to the airport from the city centre hotel. There was only one Jet2 flight that day.My family often chooses and flies with Jet2 so I would recommend this airline.

4

Jet2.com

All was on time and the staff were polite and helpful.

5

Lufthansa

All was pretty fine, apart from the fact that in the flight back, one of my suitcases was not loaded inside the airplane from FRA to AMS. It has been a month already and it is still sitting inside a warehouse in AMS. I know this because I put an Airtag inside of the suitcase and can track it. Lufthansa claims that "they have been unable to contact the company that handles bags for them in Amsterdam because they don't answer phone or email", which is untrue and makes it look even worse for LH. The lack of action and transparency is pretty frustrating. Other than that, the flight itself was good, the outdated C cabin is not very private but surprisingly comfortable, food was pretty good and crew was nice. Also in the outbound leg, the B748 was changed last minute to a B744, which was (at least for me) pretty nice because I had never flown in one. That said, my seat was not changed and I got to still sit in the upper deck. Many people were not so fortunate and this caused quite a bit of a commotion on ground.

6

Jet2.com

All was very good - Jet 2 staff friendly and helpful in both airports and the check in / case weighing process fast and efficient. One constructive criticism was the length of time taken to come around and collect breakfast rubbish - we were on a 6.20am flight so had been up since 3am. Breakfast was served (which was superb by the way) but after eating all we wanted to do was put tray up and have a sleep. It was almost an hour before anyone came around for rubbish - I suggest more than one trip is made to collect rubbish.That aside, a thoroughly pleasurable experience as usual with Jet 2

4

Jet2.com

All ways a great flight with Jet2, number one.

5

Jet2.com

All ways an excellent flight with lovely staff

5

Jet2.com

All ways good

5

EasyJet

All ways great service. Just feel sorry for people that have paid for priority boarding as it's always people that haven't paid for priority get on the back of the plane first why we are still queuing at the front. The duty free magazine needs up dating better deals and better choice.

4

Jet2.com

All ways very good we all ways fly with you

5

Jet2.com

All went according to plan, courteous, helpful crew both on the ground and on the plane, punctual.

5

Jet2.com

All went according to plan. The whole process, from booking our flight to our arrival on Alicante, was problem free

5

Jet2.com

All went close to plan a little late arriving at destination and on way back.

5

Jet2.com

All went really well. Thank tou

5

Jet2.com

All went really well. The steward handled so excited lads very well. Bit of a delay on the return trip (Microsoft crash)

4

Jet2.com

All went smoothly

4

Jet2.com

All went smoothly a short delay but we were well informed meals ordered were correct staff were very friendly and helpfull altogether a very pleasant flight

5

Jet2.com

All went smoothly and to plan. Staff were good.

5

Jet2.com

All went smoothly from departure to landing. Great cabin staff. Everything ran on time and although we left the runway a little late due to air traffic control we arrived just before our given time. We found the whole booking, online check in and email communication very good

5

Jet2.com

All went smoothly in spite of life.

5

Jet2.com

All went smoothly no delay friendly staff

5

Jet2.com

All went smoothly no hiccups

5

Jet2.com

All went smoothly no problems.Staff polite and helpful.

5

Jet2.com

All went smoothly, no issues.Staff very helpful.

5

Jet2.com

All went smoothly, staff very good. Will use again.

4

Jet2.com

All went smoothly.

5

Jet2.com

All went smoothly. I like that the flight attendants made sure families were together.

5

Jet2.com

All went smoothly.Pleasant, friendly crew.Flight information was timely

5

Jet2.com

All went swimmingly

5

Jet2.com

All went swimmingly, smooth check in and flight.

5

Jet2.com

All went to plan and we were looked after well

5

Jet2.com

All went to plan nice people sharing seats both ways.Airport lounge in Tenerife totally chaotic needs some development here.

5

Jet2.com

All went to plan. Jet2.com staff were friendly, helpful and efficient throughout.

5

Jet2.com

All went very smoothly, planes on time and very efficient service

2

Jet2.com

All went very well. Very nice welcoming staff. Good flights, on time.

5

Jet2.com

All went well

5

Jet2.com

All went well and to time. On board meals were edible. Relaxing.

5

Jet2.com

All went well apart from outbound flight on 22/2 on which there was no water on board. This meant no coffee or tea which was a slight problem for us.

4

Jet2.com

All went well as we have always experienced

5

Jet2.com

All went well start to finish. Gluten free breakfast was good. Could do without the mushrooms ðŸ˜‚. Flights left on time and arrived 30mins early getting back to Glasgow. ðŸ‘

5

Jet2.com

All went well with our flight. It took off on time and arrived approximately 10 minutes early. The Airline staff were efficient and friendly. We had a very good flight.

5

Jet2.com

All went well, on time staff great just love jet2

4

Jet2.com

All worked well except walking all the walk to and from the plane at Leeds Bradford airport. 1st and 15th September.Checkin staff both airports, and crew kept us satisfied.

5

Jet2.com

All working. Hard. Together. I'm very good at their job

5

Jet2.com

All works very well. Many thanks

5

EasyJet

All you people who are struggling with refunds from Easyjet, just call up your bank and initiate a charge-back. I did it last spring for all my Covid cancelled flights and got everything back a month or so later.It doesn't matter if you paid by CC or DC, you can do it and the process is pretty simple.Don't accept vouchers either. If you're entitled to a full refund, accept no less. These companies have absolutely no regard for you so act accordingly.

1

Ryanair

All you people who are struggling with refunds from Ryanair, just call up your bank and initiate a charge-back. I did it last spring for all my Covid cancelled flights and got everything back a month or so later.It doesn't matter if you paid by CC or DC, you can do it and the process is pretty simple.Don't accept vouchers either. If you're entitled to a full refund, accept no less. These companies have absolutely no regard for you so act accordingly.

1

Jet2.com

All your staff are so welcoming and make the airport experience more bearable. Appreciate that in Heraklion we get through quickly.

4

EasyJet

All-inclusive plus Is not All-inclusive pluss every drink and every restaurant was included but due to easy jets lies we had to pay for everdrink and meal will be asking for a refund for all my family and friends who came this company is wors than Jim will fix it

1

Jet2.com

All-round good

5

Jet2.com

All-ways great flights with pleasent and very professional air crew.

5

Jet2.com

Alla was great!

5

EasyJet

Aller-retour Paris Corfu achetÃ© le 22 mai 2020 (donc avec une situation connue sur le plan de la crise sanitaire) annulÃ© par la compagnie le 24 juin 2020 pour l'aller et le 30 juin 2020 pour le retour SANS REMBOURSEMENT. La compagnie vous propose de remplir un formulaire et vous rÃ©pond ensuite qu'elle ne rembourse rien. On voit donc une arnaque Ã grande Ã©chelle se profiler : la compagnie met des billets en vente, encaisse l'argent, puis annule les vols. C'est beaucoup plus rentable que de faire partir l'avion. Ci-dessous le texte de l'e-mail :Objet: IMPORTANT information about your easyJet flight [[ Reference ID: 151857705 ]]RÃ©pondre Ã : (lien non autorisÃ©)ï»¿EU261 Compensation Claim AssessmentClaim decision: DeclinedDear Customer,We are sorry for the disruption to your flight. Our assessment and legal team have carefully reviewed your claim, including the circumstances around your flight and have confirmed that your claim is not eligible for a compensation payment under Regulation (EC) No. 261/2004 (the "Regulation"). Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information available concerning your cancelled flight.Our assessment of your claim:To further explain what happened; various ongoing travel restrictions and safety measures have been imposed by National Governments across our network to alleviate the spread of the COVID-19 pandemic. These include; social distancing policies, bio-security protocols and enhanced medical procedures including the use of personal protective equipment.The health and safety of our customers and colleagues is our absolute priority and we have been working extremely hard to operate as many of our flights as we appropriately can. We do take reasonable measures to avoid disruption to our flights and have enhanced safety measures within our aircraft cabins and on the ground across our network. Unfortunately, these restrictions and measures have impacted multiple aspects of every airline's operation. In light of these ongoing restrictions and measures caused by the COVID-19 pandemic, we were unable to operate your flight.The RegulationWhen we have to disrupt a flight due to circumstances outside of our control, the flight is classified as "extraordinary circumstances" under the Regulation. Examples of disruption outside of our control would be where a flight is disrupted due to a worldwide health crisis (i.e. the COVID-19 pandemic), air traffic control restrictions, industrial action, severe weather conditions or a runway closure.Compensation under the Regulation is only payable when a flight is delayed by 3 or more hours after the scheduled arrival time, or the flight is cancelled, and the reason for the delay or cancellation was within our control. This type of disruption is classified as "non-extraordinary circumstances" under the Regulation. Examples of this include most aircraft technical faults or when we haven't taken reasonable measures to prevent or minimise disruption. In these circumstances, we consider that there were no reasonable measures that could have been taken to avoid the disruption to your flight. A copy of the Regulation can be found at (lien non autorisÃ©).ExpensesEven if your compensation claim has been declined, you may be eligible for reimbursement of reasonable expenses incurred as result of the disruption. If you have not already done so, you may submit an expenses claim on our website at (lien non autorisÃ©)Please read this carefully before submitting a claim as this explains how we assess expenses. The only way to make a claim is via our expenses webform, we are unable to process claims submitted by email or over the phone.We hope this letter clearly explains why your flight was disrupted. Our assessment team have thoroughly investigated all the available information and this is the decision we have arrived at.Our Customer Services team will not be able to access any more information than we've provided here. Please read our "Who is entitled to compensation" section on the following link which will hopefully answer any further questions you may have.(lien non autorisÃ©)Once again, we are sorry for the disruption to your flight and hope to welcome you on-board again soon.Kind regards,easyJet Customer Servicesfly us: (lien non autorisÃ©)follow us: (lien non autorisÃ©)friend us: (lien non autorisÃ©)Mobile App

1

EasyJet

Allow 50% more than the quoted price for all the extra costs they will charge you for - baggage, using the overhead lockers, food/drink, a seat in the departure gate area.Expect massive queues as they save on staff costs. Don't expect to use the toilets for big chunks of the flight while they block the aisle with a trolley selling perfumes.

2

Jet2.com

Allowing us to board with just hand baggage without having to queue at a check in desk was a good start to the holiday.Great crew onboard the aircraft made our flight to Crete very pleasant and a pre ordered hot breakfast was very welcome and enjoyable.The Airbus plane was a recent addition to the fleet and was clean and comfortable.

5

Jet2.com

Allways a pleasure flying with you never had problem yet keep up the good work

5

Jet2.com

Allways good apart from Allways late take off

5

Jet2.com

Allways have good experiance with jet 2.now i need assistance. Going again on friday the 13th.

4

Jet2.com

Allways use jet2 as good flight times xtra leg seats and meals all great

5

Jet2.com

Allways very good from price & service

5

EasyJet

Almad was really helpful Sorted my flight change out for me and gave me a discount. So much easier than dealing with other airlines!

5

Ryanair

Almost 2 hours delay with 30 minutes standing on a PACKED bus waiting to board on the plane. Missed my train afterwards and ended up arriving home at 23:00 instead of 21:00. Several similar experiences with them in the past. I noticed now that on the printed ticket it mentions that my flight was 2 hours while it is always 1 hour and 30 minutes. Pretty sure that they do that in order to refuse refund, as their website states that they give money back only if the delay is more than 2 hours.This torture today was the icing on the cake, better save up Â£30-50 more and use a decent company than this. We as living creatures don't deserve this.

1

Jet2.com

Almost 2 hours delay(1 hour on the plane)from BHX-Thessaloniki and almost 3 hours (2 hours on the plane)on the return.Both times the same lies from the pilot, about bad weather ( not) and air traffic.NonsenseNever again with Jet2!

1

EasyJet

Almost 2 jours 30 mins including raj who didn't wait for a response. Shocking service and a shocking airline. Changed my flight from a 1:55 pm departure to a 8am flight. Got it sorted in the end but a horrible experience

1

EasyJet

Almost 3 hours delay and who pays for the non existing train at 2am now @easyjet? Absolutely no regards towards clients specially given the fact it's an evening flight. Never again.

1

EasyJet

Almost 3 hours delay for the first flight.Bag drop closed before the regular time in Paris Orly for the second flight. Happy to come back to classic flight company because low cost means low low low quality.

1

Lufthansa

Almost 3 years ago my flight got cancelled, and I still haven't got any refund. Emailed them and filled their refund request form countless times, but never heard back. Avoid at all cost. Terrible company and the worst airline I've ever delt with. Would give zero star if I could.

1

Grupo AirFrance-KLM

Almost 6 months later and no sign of my refund.Utterly incompetent customer service right throughout the organisation.Do yourself a favour and fly with another airline.

1

EasyJet

Almost 70 days since I requested a refund for my cancelled flights. Easyjet ignore e-mails, ignore the customer complaints form on their website and make it very difficult to speak to them on the telephone. They really don't care about you as a customer - they just want to keep your money as long as possible. Even though it's breaking the law doing so.

1

Grupo AirFrance-KLM

Almost a month and still no refund...premium cost airline with poor service

1

Lufthansa

Almost a year and still no refund, have called them 3. Times already, never again.

1

Lufthansa

Almost a year on .... I'm still awaiting for my refund. There is no number to call, no emails are replied too. It's like a ghost airline. Never ever! German thiefs!

1

SAS

Almost all star alliance flights give Star Alliance Gold members an extra check-in bag, not SAS unless you have an expensive far - charged for just one bag DKK 870 (about $85) at Copenhagen. Also no fast track security at CPH. Flight was delayed. No food, neighour was charged DKK 26 for water! Coffee/Tea was free and the cabin crew were fine, also my inbound LHR-CPH flight was good with no bag charges on the same ticket. However after the experience at CPH I will not be flying SAS again and as they move to Skyteam I would suggest everyone checks the fine print before touching this airline.

1

Wizz Air

Almost always late. I haven't used them in many years after my previous terrible experience with delays but was kind forced to do it again. It was manageable but as usual lots of hidden fees in a ticket purchase (admin fee for each flight for example despite purchasing it at once). But final straw was that I got charged 35 pounds for not doing check in online despite no reminders about having to do so. Turns out it's hidden deep between lots of writing. I complained about it. It took them 5 weeks (!) to answer to my email and literally just quote that bit to me. Absolute shambles and zero respect for the customer. Avoid Wizz Air like the plague.

2

Iberia

Almost criminal behaviour. After every landing, you have to call in a lawyer and go all the way to court, because Iberia refuses to recognise existing legal regulations (whether EU passenger regulations in the case of delays or the Montreal Convention in the case of damaged luggage). One of the worst airlines. 100% guarantee for a court case

1

Ryanair

Almost criminal- try not use Ryanair if you can! Parma airport staff bullied my party of 7 people (including 3 small children) denying us access to the plane home because of our cabin bags. No problem flying to Parma, all bags were purchased new meeting Ryanair's criteria, put on the way back forced us to pay an extra 92 euros for the bags (at boarding)- when asked was told "in my face" that the attendant "didn't care"- atmosphere was disgusting and I was forced to pay to ensure my flight home! This almost seemed like a side hustle. I have now approached my credit card company and reported fraud.I couldn't get the two members of staffs information as I wanted to get on the plane and these two individuals were not cabin staff- two people were already denied access to the flight before us in the cue for the same reason (to my knowledge)The holiday itself was good, but this experience COMPLETELY ruined it

1

Jet2.com

Almost everyone on our flights had oversized carry-on luggage and an extra piece of hand luggage to boot.These were not checked for size or weights and meant that there was literally no space left in overhead lockers. We paid for a case in the hold and had to sit with coats and our small hand luggage on our knees/under the seat in front. We were not the only passengers who had things handed to us and were told that cabin crew had to prioritise hard baggage ie carry-on cases. I'm sure not everyone paid for guaranteed cabin luggage! This happened on both outbound and inbound flights. Cabin crew were looking embarrassed as they handed soft bags/coats to people. It's not good enough Jet2, sort it out! Travellers on your airline are taking liberties.It made for unpleasant flights and left us unlikely to rebook with you. At least with Ryan Air cabin baggage is policed and everyone knows where they stand. It is so disappointing as we have been regular and loyal customers but I'm sad to say that we felt so squashed and uncomfortable we won't be booking again unless your policy changes.

1

Ryanair

Almost everytime I fly with this airline I'm delayed.. this time we boarded through the gate, then were stopped on the tarmac. To then be told to wait for 40 mins, then turned around and directed back into the terminal as apparently the cabin crew were made to join an alternative flight. Now sat in the airport waiting for new crew.Disaster of an airline let's be honest. Avoid where possible!

1

Jet2.com

Almost excellent from start to finish. Only one minor issue one of the cabin crew said she would be right back but never did and totally blanked me.

5

Grupo IAG

Almost great- in the past we have not flown with BA this time we booked with BA as they were slightly more expensive Â£4 then budget airlines but gave us better travel times as we were traveling with a toddler this was key. We could also book out seats straight away (this has changed sadily) this was a key as traveling with a toddler we really needed seats together.Luggage allowance was really good with a full allowance allowed for the boy even tho he was on a lap.Our flight out was good mostly we did ask if they could warm a milk bottle which we were told they couldn't do (yet on the way back they offered without us asking) when we landed there no one told us the pram would be on a seprate collection point and we and another couple were left at collection thinking our pram was missing. (We found it while looking for help with no BA staff around).Upon return bag check in was super slow with with only 1 desk for non priority customers compare this to jet 2 who had 10 desks for there flights was a poor show.The cabin crew on return were great the boy was really not having a great flight sadily and they couldn't of been more helpful . Once again when we landed our pram was at a different collection point but least we guessed this time and started to look early.Overall seats were more comfortable and I felt like I had slightly more leg room then the last flight I did with easyjet and Ryan Air.In the future given the choice if price is similar and timing is right I would be inclined to use BA except not being able to book seats early.

4

Ryanair

Almost impossible to find out how to add golf clubs to my flight package. Then when you do find out, you have to pay for your flight,then go back in to your account and add golf clubs, then pay separately to the flight. Easyjet is much, much eastier to add golf clubs in one go, and easier to find out how!Also went to book seats on Ryanair, one minute they were Â£1 each, a few minutes later Â£8 each!!Very bad website and very bad customer relations.

1

EasyJet

Almost impossible to speak to anyone. On hold for an hour, finally gort through only for the lady to say that she was having system issues and would have to transfer me to another representative. She just put me back in the queue and thee phone eventually just rang off after waiting another 30 minutesTHIS IS NOT CUSTOMER SERVICE !!

1

Norwegian

Almost missed the Norwegian flight to Stockholm, the initial Airport screen showed a delay of 20 minutes. Flight was then brought back to original time with no Airport announcement, next we see on the screen is "gate closed". Luckily we got there before people had finished boarding. Cabin during flight was like a greenhouse and several people complained about the temperature. Return flight was less problematic except for the cabin temperature. The blaring music in the cabin prior to take off is unnecessary.

2

Norwegian

Almost no leg room and disparate treatment by ground staff regarding carry on. I had a small bag (less than 21 inches) and a purse. They weighed both together and said I was 3 pounds over and insisted I check it. Others were not required to weigh their smaller personal bag. I have global entry and NEVer check a bag and this caused me a one hour delay on top of a four hour delay due to a mechanics delay (1 hour) and weather (3). Never again!!!!!

1

Eurowings

Almost no problems. Flight was on time. Only issue was that the checkin app which did not work properly. Minor problem.

4

Turkish Airlines

Almost none of the passengers got their luggage when we landed. Had to go back to the airport myself at my own cost to look for my luggage several days in a row. When I found the first suitcase, no one controled whether the suitcase I picked up really belonged to me. During the four days I was at the airport looking for suitcases, new suitcases kept arriving that the airline had "lost" - probably in Istanbul. There was no help when calling customer service to claim the luggage. They had different stories every time we called and blamed the previous customer service agent for lying. Some spoke such bad English that we couldn't understand what they were saying. One suitcase was broken when it arrived, but we got a new one. Satisfied with the solution. We had booked emergency exits on all four flights due to the fact that my traveling companion has very long legs. All our seat reservations were changed due to a change of flight type. After some discussion, he was given emergency exits on all flights. The staff at the airport in Istanbul were not very service minded and forced us to check in the one hand luggage we had with us (which we are allowed to have with us according to your own guidelines) despite the fact that it contained important possessions. The airport in Istanbul required a new security check, so the drink I had bought at the airport in Oslo had to be thrown away. Other airports do not run new security checks when we arrive from Norway or from airports that come under the EU's directives as these places already have strict guidelines for security checks. A large airport with long distances as well as time-consuming security check, makes me to avoid Istanbul on all subsequent flights. I will probably choose transfer through European airports such as Schipol. Positive sides: The airplane was okay. Flight attendants were polite and helpful. Totally ok food. I will not recommend Turkish Airlines to anyone. It is the worst flight experience I have ever had. This is the first time I have been really dissatisfied with the travel experience of an airline operator.

1

EasyJet

Almost on time flight from Marrakech to Bristol but easyJet sent a text 2 days before to advise of 4 hour check in. We reorganised our taxi but when we arrived we were told that no check in desks would open until 3 hours before so we with 3 small children, car seats, buggy and hand luggage had to hang around. What an inefficiency. Next they refused to split the childrens'carseats into 2 which is what usually happens consequently when we arrived in Bristol part of one was missing making the seat unusable. Finally no sandwiches suitable for children - mustard or herb mayonnaise. What about good old egg sandwiches. Otherwise efficient service thank you.

8

Jet2.com

Almost on time, good cabin crew service, good updating by flight crew.

4

Ryanair

Almost three months since flight cancelled due to covid19. Actually managed (after many attempts) to speak with customer service six weeks ago who said they would escalate my refund when I categorically stated that I did not want the voucher they had offered. The escalated refund took over two months with no further correspondence. I doubt that I will book with Ryanair again as a result of this poor customer service. In fairness, I did receive a full refund. Shame it took so long and with little to no customer service.

2

Jet2.com

Almost to time despite the bad weather . Staff were very helpful with my young grandson

5

Lufthansa

Almost two months of cancelled flight and no refund yet, they said that time it will take 10 business days. I am shocked their helpline was awesome and now every time I call after 1-2 hour wait call drops. Pathetic service.

1

Vueling

Along with about 40 others I was bumped off a Vueling flight from Florence to London Luton because of 'bad weather'. It was 28 degrees, no clouds and wind was between 12 to 22kmph (sampled from 4 weather web sites), is this a cynical attempt by Vueling to try and avoid compensation claims. Offered a flight to London Gatwick the following day. Don't they know Luton and Gatwick are 2-3 hours away from each other. Signs that this airline is going down rapidly.

1

Ryanair

Along with probably thousands of others I am still waiting for refunds from April/May. Why don't we all get together, instruct a barrister and file for Ryanair to be bankrupted. I know we could loose our flight money but they deserve to go under. The worst company I have dealt ever. A total disgrace to Ireland and the Irish. I feel sorry for the staff working for this band of thieves.

1

Ryanair

Along with this website I'm not happy with all of the new charges and will not be using Ryanair again.

1