ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Ryanair	Already 20 working days have gone and I have not heard a word from Ryanair about my bag claim. The online chat is terrible as it only provides general information by so-called AI.	1
Grupo AirFrance-KLM	Already as my son and me approached the desk the welcome was unpleasant . The woman told us about the All in One forms to be filled about our visit to Mauritius. And I told her I was a mauritian and already did that through the Mauritius Embassy. She talked watching down and did not care what I said .we were much offended and she became aggressive. I don't know why she talked about Vax- certificate as mauritius doesn't ask for that. The most unfriendly thing she did was to talk private things to her team mate at the next desk to her left. I've chosen Air France because of the French competence but this woman at the Berlin airport disappointed us. But our flight to Paris was great and CDG is the total opposite of Berlin. Kind regards.	1
EasyJet	Already communicated	1
Grupo AirFrance-KLM	Already in April 22 security-check capacities were insufficient in KLMs major hub in Amsterdam. But nothing happened ever since - apart from a notice on klms webpage.THIS WOULD HAVE BEEN THE CORRECT ANSWER already by then:â€žHeathrow declared passenger limit of 100.000 per day"	1
Lufthansa	Already on 16 januari 2020 I made a booking for 5 persons from AMS via MUC to ZAG and back with three pieces of luggage for the round trip. I paid everything with my credit card. Our booking was PC3TMV.Due to unforeseen circumstances you decided to change the flight to one flight from AMS to MUC on the 15-08 and another flight form MUC - ZAG on the 16th.Of course I didn't agree to that. After A LOT OF CALLS they could change that to a flight on the 15th from AMS via FRA to ZAG. But to do that they gave only me another booking code VGN4H3. So now we have two different booking codes.When I looked in the app I saw that the luggage was gone from the booking. After A LOT OF CALLS and WAITING TIME, they told me that it was ok again and all the bags were set on booking code PC3TMV.Then I saw that my name in the booking wasn't the same as my real name. My middle name " van der" disappeared in the booking. So I tried to call the Customers service again. After A LOT OF CALLS AND WAITING TIME, this was fixed. The only thing now was that my wife also got another booking code: MTRHT6. So now we have three different booking codes!But after this fix, the bags were again vanished from the booking. So I called again and after A LOT OF CALLS AND WAITING TIME, they told me that everything was fixed. But every time that I looked in the app, it showed that there were only bags for the leg ZAG - AMS! So I called again and after A LOT OF CALLS AND WAITING TIME, I spoke to an employee that wanted to cancel my bags totally and let me pay again for the bags. But that didn't work as well.So I called again and after A LOT OF CALLS AND WAITING TIME, I spoke to a very rude and incompetent employee that told me that I had to pick the bags up in FRA and check in again and pay for the bags again in FRA for the flight to ZAG. I work for Dutch Customs on Schiphol Airport, so I knew that this couldn't be right, so I told her that. She got even ruder and hung up the phone! Again after A LOT OF CALLS AND WAITING TIME, the day before departure I was promised that everything was okay. There was a discrepancy between the app and the actual booking.So the day of departure we went to Schiphol, and you can guess it already: there was only one bag in the booking! Luckily I saved all the documents that I could during the past 6 months, so I could show her one document that showed our payment of â‚¬150. So we were allowed to check in three bags.On the return flight at ZAG airport during check-in, the employee told us that there was only 1 bag allowed. Another bag was only booked for the leg VIE - AMS.So again I could show her my documents and we weer allowed to check in three bags.Upon arrival in Amsterdam we saw that the handle of one bag was torn. I already filled a separate complaint for this event.From the time that you changed the route from AMS MUC ZAG to AMS FRA ZAG I made 24 calls, waiting time was more than four hours, I spoke to at least 14 different employees of which the most part was incompetent and didn't know what they were doing and told me things that just couldn't be right. Their English was very poor, most of the time it was very hard for me to understand them. And the biggest annoyance was that despite of all my calls, the issue with the bags wasn't handled at all.I don't think, No, I know that I will NEVER fly with Lufthansa again.	1
EasyJet	Already paid for hold luggage but wanted to change to large cabin bag - so less weight but oh no - they want to charge me again to add another bag even though i'm not adding!!"	1
Iberia	Already posted a review for this trip, just completing the story since update. I travelled to Marseille (France) from Manchester (UK) through a connection in Madrid. First flight delayed, and my boarding pass was only available an hour after the opening of check in and bag drop off desks... Madrid flight leaves on time close to 10PM. I was told my baggage delayed when I arrived in Marseille... a delay that lasted over 2 months... I kept on calling and going in person to airports but everyone pointed fingers at each other, leading me to go around in circles, looking for a luggage THAT WAS NOT EVEN REGISTERED IN THE SYSTEM.I was told this was probably because the tags might have come off the bag during transportation therefore couldn't be scanned, and enter the tracking system. After the 21 day mark I claimed a compensation for the expenses it costed and the value of my luggage. I usually keep all my receipts and online purchases invoices. I was able to provide proof for over Â£2,500 worth of belonging in between presents, cosmetics, jewellery, winter clothing, and the extra cost of baggage handling. Iberia took the longest time to review my emails I had to call them to check them while on the line because my messages were getting 'lost in mail'. This can sound very pushy but I am student living on my own and I was missing most of my winter clothing, and basic hygiene products in times of 0 degrees Celsius, and Â£2,500 short on money.Finally Iberia decided to compensate the amount of Â£1,340, independently from the search of the bag, which they declared to be the highest amount they could refund me. I asked why they just said that was all they could refund.On the same day, a friend went to Madrid airport to ask about the luggage which still didn't appear on tracking system. When my friend described the bag they declared having sent it back to the U.K. Weird since they are meant to scan a luggage to send it, right? I don't know what they are taught to do in baggage handling, but I am pretty sure when you send something over, specially in an international flight, for obvious security reasons, you have to put a label and scan a bag. But apparently not they just sent a 'similarly described' bag back to the UK but they could not confirm to which airport. I call Iberia about this. It's not on the tracking system.2 weeks later I decided to go to Manchester myself. I guessed it was the airport of departure so the logical thing would have been to send it back there. I had to wait over 2 hours for staff to tell me they did not have the bag and that my case showed as closed. I asked how that could be and they said that it could only be done if the bag was declared found, which it clearly wasn't. Out of curiosity I asked whether that was something only Iberia could do, and yes. Meaning Iberia stopped the search of my bag after they refund barely half of its content value without notifying me.I later call Iberia to ask about this and the lady very rudely told me that since i had been compensated they closed the case. When I reminded her that it was meant to be independent from the refund she got worked up and told me off and that was ridiculous. I told her that I didn't just assume this information, I was told on the phone before accepting to go forward with the compensation, and that considering she had the same name and voice as the woman who said it, she was the same one. She denied specifying this to me although I remember asking her to make sure I wouldn't be screwed this exact way...I leave it at that, I can't ask for more compensation, I have lost most of my winter clothing, and underwear, that I will have to replace. I have no information on my luggage, and their poor administration and handling abilities ruined Christmas holidays with family.On Friday the 17th I receive a call from London Heathrow Airport saying they have found a bag at my name and it corresponded the description, I go there to pick it up and turns out it had all the tag and little extra stickers for all my flights, and the one stating they sent it back to the U.K. via American Airlines.So either Iberia and luggage handling company has deplorably unskilled workers, or I almost got scammed off Â£1,500 and 23kg of belonging. I obviously don't think this was purposely done to steal the baggage but nevertheless, Iberia staff has be one of the most incompetent at baggage handling and communication I have ever experienced. Like I said in my previous review, I'll avoid it at all costs. They have built themselves a reputation and most reviews on here sadly show a fraction of the people they have screwed over.	1
Lufthansa	Already problems at the counter with checking in the baggage. Lufthansa installs new baggage processing equipment every 3-5 years for whatever reason. The new system scanned our boarding card and did not print the baggage ticket for us to be able to check in the luggage. Then we went to the counter to perform the same process manually. Guess what the new baggage processing machine got stuck this time and was not able to process the luggage. Had to wait 20 mins for someone to come and manually solve the problem. Nevertheless, we thought that should be it we can fly and not worry about the luggage but it was too soon for us to calm down. We land at the destination and our luggage is not there. So, if you have problem with this new "automatic" baggage submission process which in turn results in manual problem solution and baggage delay till at least the next flight. Unnecessary and too much automatization of something that already worked well and no real solution when the new system fails and that is on top of a Ryanair like flight experience in a travel of nearly 5 hours with sandwich and no entertainment on board. I wont fly this airline despite living close to its home base - Frankfurt.	1
EasyJet	Already reviewed the non existent Protection Promise which didn't cover a cancelled pre Xmas trip due covid restrictions making us unable to enter destination country. Just received a jolly email telling me my car hire refund will be processed in the next week or so. Funny my Gatwick car park booking was refunded on the same day but these crooks keep your money for a month.	1
Jet2.com	Already sent a review to Jet 2.	5
Ryanair	Already shared my story on here about this absolutely terrible company, just another add while typing this im currently on hold to the airline on my mobile. Told time wait is 20 mins, try an hour and half still no answer where is my refund ryan air its been 9 weeks since I signed the refund form. You bunch of pigs	1
Ryanair	Also waiting for refund for canceled flight. It's so humiliating to ask for a refund (which is my honestly earned money!).Dear Ryanair, you can expect humane treatment from customers in these difficult times only if you treat with respect to the customers (which means give answers and not ignoring them).	1
Lufthansa	Altered flight for Zagreb as layover in Munich was longer than expected and should have only been charged Â£53 for doing so.2 charges - Â£51.00 and Â£22.80. I am assuming the latter was for hand luggage being added again when it was added originally.Customer Service haven't got the listening skills when trying to speak to them on the phone..As for sending an email forget it as it would just be rejected and used as feedback..Hopefully should not have problems come October..	1
Grupo AirFrance-KLM	Although Air France flight from Paris to San Francisco was delayed due to a technical issue needing to be resolved, the time was mostly made up in flight. Pre-boarding was a pain due to extremely long "sky priority" waiting line, which was extended due to the delay. Service from the predominantly French-speaking crew was excellent: friendly and efficient. Quiet, with few announcements, a great contrast to many US carriers with their incessant chatter. Seating in business (I was in second business cabin) is I believe called herringbone pattern - I had selected the single row along the right side of the plane, 19L. Roomy, nice niche for headphones, ipad, etc. as well as room for a personal item on the footrest. Electric outlet at seat, personal lighting handy and next to niche. Lie-flat seat. Soft quilt and pillow. I had a little trouble getting the seat back up to full upright but minor. Amenities kit a two-parter: shoe bag, slippers, and socks on arrival, cosmetics bag with toothbrush, paste, eyeshades, earplugs, headphones cover, comb, creams after seating. Plenty of warm washcloths to clean up. Champagne or OJ to start, meal service with appetizer, main course, cheese course, sweets from the cart. All excellent, though they had run out of the spring veg risotto and could use more veg options. Snacks and other meals well spaced. Overall a very pleasant flight! I used miles and booked about 10 months ahead.	9
Grupo AirFrance-KLM	Although Air France provided a good service on many flights I have taken in the past, we had a terrible experience that tainted the brand for our family.We flew our cat over from Brazil into the UK using their services (as they are one of the few airlines which allow bringing small pets in their carrier bags in the cabin, reducing the stress levels of the animal during the flight).We had to make a connection via Paris as flights into the UK do not allow passengers to board with pets, and would carry on by train/taxi from France.A flight delay caused the whole of our itinerary from France into the UK to be delayed quite considerably (and our cost doubled because of it).When we phoned their customer service trying to understand if there was any chance of paying for an upgrade to get priority when leaving the aircraft we met with mockery and unhelpful remarks from their customer service agents.We missed our train by 10 minutes - priority exit and bag collection would have been enough for us to meet our deadline.Missing our train resulted in over 2 hours delay in getting our pet home, we had an overstressed cat and family at the end of the journey and ended up paying twice as much than we would. The upgrade would likely have cost much less than what we ended up paying.We do not recommend using their services if you have any time constraints on arrival.	1
EasyJet	Although Chat was difficult to find. Customer service was able to upgrade my luggage very nicely and without hassle. (i've paid the difference)There was no option in the private area of the website to upgrade the luggage, just a warning saying there would be no refundâ€¦	5
EasyJet	Although I booked and paid for one extra luggage upfront the boarding staff wanted 60â‚¬ from me. Even if I was not right she should have allowed it for the sake of good will.Last time I flew with easyJet. The next low cost carrier that will die unless they will change their customer service.	1
Grupo IAG	Although I booked my flight with Iberia, I got an email informing me I will be flying level. Next email informed me that I will need to PURCHASE onboard meal and beverage and headphones,blanket and pillow. I called Iberia airlines to question meal purchases and was told since the flight is longer then 5 hours I will provided with a meal and beverage. WRONG. I flew internationally many times before and never had such a horrible experience. Apparently I purchased a seat and fresh air and would have to buy my LEVEL of comfort. The seat was uncomfortable, service pretty bad-i had to practically yell to get a glass of complimentary water. And meals-had to be purchased. But if you purchas a meal, then you would also have to purchase a seat number and i simply refused to pay for that. All in all, as a result of this experience I will do my very best to avoid Iberia airlines and therefore Level. Stay away	1
Lufthansa	Although I could access the "manage my booking" I could not Check in online. Details were "not" correct, but were the same as Manage My Booking.Spoke to the help line in UK. They also could not access check in. Referred it to technical support and said to check in at Airport.Not even they could do check-in!Awful systems and fairly useless "help" - not resolving the issue.An airline to avoid.	1
EasyJet	Although I didn't get the answer I needed, I didn't have to wait long for the chat to start and the agent seemed friendly and understanding.	5
SAS	Although I had payed for a direct flight from Stockholm to Athens with cabin luggage, there was a change in the flight with a stop at Copenhagen and I was informed that I had no right for the cabin luggage no more!!! Having to pay extra for the luggage!?!? Unacceptable!!!!!!!!!	1
EasyJet	Although I had to queue for 10 minutes, Nafal sorted out my problem very promptly. Thanks	5
EasyJet	Although I had to wait a while to be connected to an advisor I'm still giving ***** Once I was in contact with my advisor Zaid he politely apologised and then quickly solved my problem. Very much appreciated. Thank you Zaid	5
EasyJet	Although I had to wait over 30 mins for a customer service rep when i got through they were extremely helpful and efficient and dealt with my problem expertly will defiantly use EJ again	5
Grupo IAG	Although I have flown with British airways dozens of times , and once the flight takes off everything is OK but it's the customer service which amongst some of the worst I have experienced .After making a complaint about a recent flight I purchased , I paid a few hundred than I should have done , BA don't want to know .Got a half hearted apology after filling in an online form, when I call to speak to a person , I go to a call centre in India where people are reading from a script .Just so disappointed with them , I am a loyal customer and am getting treated like crap to be frank .	1
Lufthansa	Although I haven't had reason to fly with Lufthansa for some years now, I still remember the good service that they were known for. Last October, I had serious problems with Austrian and one of their agents in Vienna, as I changed flights to return to London from Sofia, even recommended that I fly with "Easyjet" lol The 2nd leg of my flight was as bad as the 1st. The so called meal, which then became a snack, which then became a fun size chocolate bar was less than the small cake that I got between Sofia and Vienna. I complained to Austrian's Head Office and was refused any compensation for the more serious problems of having to pay for luggage at check in when it was included in the ticket that I had been overcharged for, amongst other issues. So, I cut my losses and forgot about it. just over six months later and I received an email from Lufthansa (who now own Austrian Airlines) Customer Services and they offered me Â£223 compensation. What a surprise that was! Anyway, it appears that when Lufthansa took over Austrian, they identified a number of problems with Austrian's Customer Service and that their actions, including lack of, were damaging and therefore Lufthansa decided to review Austrian's complaints. My complaint eventually came up and although Austrian had decided not to compensate, Lufthansa decided that I should have been compensated. That is what I remember about Lufthansa, reliable flight, good inflight service and good customer service. Lufthansa could have just ignored my original complaint and I would not have been bothered as the shole experience was long forgotten.	4
EasyJet	Although I needed to wait long for a resolution after my flight was disrupted, we were kept informed, and provided with vouchers to eat and drink, and in the end, I was offered a refund or a voucher for the price of the tickets. The Easyjet website is logical and easy to use. The customer service assistant was polite and straight to the point.	5
Jet2.com	Although I only used your airline for flights, I was satisfied with the service.	5
EasyJet	Although I paid for 2x hold luggages I was prohibited to board with them at gate and was charged another EUR 43 for each bag to be dropped off. What a scam!! They clearly don't care about customer satisfaction, otherwise I would not have been charged twice for my hold luggage!The least would be getting a refund on the pre booked hold luggage!!	1
EasyJet	Although I waited on chat for a while Kareem was very helpful and hopefully the problem is now sorted.	5
EasyJet	Although I was aware that EasyJet flights are non-refundable, I was hoping to be able to keep the return leg of a round trip booking without paying a penalty. As I couldn't figure out how to do this online, spoke to a customer service rep on the chat (Ahmed-very helpful!), and he was able to handle the request easily, and refund the tax for the unused outgoing flight.	5
EasyJet	Although I was in the queue for an hour the problem was dealt with in a matter of minutes.Thanks to Mohammad being very efficient.	5
EasyJet	Although I was unable to correct an error I made on my original booking, Agent Tariq was very helpful and understanding.	4
EasyJet	Although I was very upset about the flight times being changed,getting a refund proved easier than I feared,once I got on to the live chat.	4
EasyJet	Although Mohammed was helpful in answering, he was just transcribing off policy, children's sports tour for the experience and name change needed and whilst I understand there is a fee all I was asking was for some reduction based on circumstances, and there was no wiggle room on at least trying to be helpful, just a straight copy and paste off a transcript, we need to stop living off a computer screen and look at some humanity side to talking to people and helping where something may be done due to some circumstances!	1
Ryanair	Although Ryan Air get a lot of stick about their extras I find them to be brill.I agree that the extras are silly but they do that so they can keep the actual flight price down - just make sure you abide by their rules and you won't be charged for all the extras.take you own food and drink (yes you can take non-alcohol), make sure you bag is the right size and weight.I find the planes newer and roomier than the majority of short haul airlines.	4
Ryanair	Although Ryanair is a budget airline, I am impressed that on the half dozen times I have flown with them they have taken off and landed, (which is the important bit) on time with no delays. They pride themselves on having a fast turn around. OK, you may have to pay for extras, but other not so cheap airlines are starting to do the same. As we say in Yorkshire," they will do for me."	5
EasyJet	Although a frequent flyer I have never flown with easyjet so when I booked my first flight with them from Stansted to Edinburgh I didnt know what to expect. I can say that they were fantastic. My partner and I had flown to Edinburgh on business. We booked a return flight for 8pm but we were finished earlier than expected at 1pm. Dreading the long wait for our flight my partner suggested we go to the airport and ask if we could change our flight. I was quite adament that this could not be done unless you paid either over the odds or paid for another seat. We went to the airport and asked the member of staff at the easy jet desk if we could change our flight. She replied of course and had us on the eariler flight leaving at 5.40pm. This was done in the space of 5 minutes and no extra cost at all. We were delayed going out and coming back but not for long and these are things that cannot be helped. I can say they were very professional and accommodating. I will be using them again.	10
EasyJet	Although a small delay in getting through, the process afterwards was seamless and easy. Flight changes were made and paid for then and there using the online chat. A great tool, and the operative was very helpful.	5
Grupo IAG	Although all four flights were delayed the service offered by BA was exceptional. The food and drink offered on the domestic and international sectors was extremely good as was the attention of the cabin crew. Some disorganised boarding on return from Newark. The BA lounge service at Newark was excellent. Overall a good and satisfying trip.	9
Jet2.com	Although an hour late arriving, it was a great experience and crew did their best to make up time. Great job and will certainly be seeing you again next year at some point.	5
Jet2.com	Although both flights were delayed at takeoff they arrived almost at the scheduled time.The check in at not Edinburgh and Tenerife we very easy with staff on hand to help if anyone needed assistance. Coming home we were on a new plane with very friendly staff.	5
Jet2.com	Although delayed approx 1 hour we were told what was happening and why	5
Jet2.com	Although delayed by 45 minutes, boarding was well organised, the flight staff were good and the flight was smooth. Jet2 are able to provide budget flights without the tackiness of other airlines.	4
Jet2.com	Although delayed jet2 staff were great. The flight was a little bumpy but that was due to weather conditions. Check in was fast and efficient.	4
Jet2.com	Although delayed on our outbound flight to Faro we were kept informed all the time. Nice gesture on the flight when chocolate coins were given out to all the children.Organisation for our return flight from Faro to Manchester was exceptional. We are flying with Jet2 in March to Tenerife and hope we experience the same fabulous treatment.	5
Jet2.com	Although delayed, the pilot made up the time ( somehow ???). Lovely flight, we were well looked after.We paid for extra leg room seats, and as nobody took the aisle seat we had the three seat for the two of us..brilliant. The staff are all happy friendly geordies ,,!	5
Jet2.com	Although delayed, we were moved to an area with seating. When the boarding gate opened we were boarded without delay. The flight was good and we arrived without further problems.	4
EasyJet	Although having paid for the flight + 60 â‚¬ for luggage, EasyJet charged me another 58 â‚¬ for my luggage (Nice - Lille) at the airport !!! As of it was to large: never ever had an issue with this luggage before on any EasyJet flight. Awful and rude treatment at the airport.If I will have the choice, I will never ever take EasyJet again. Ripoff: offering low flight prices, but the final bill is more expensive than taking a normal airline.	1
Jet2.com	Although incoming flight arrived on time at Faro our outbound flight was delayed by about half an hour for no explicable reason.	5
EasyJet	Although it has been an inconvenience that my flights have been cancelled twice and i could not access the portal to make new flight changes, the contact on the live chat was very helpful and solved the problem quickly.	4
EasyJet	Although it is an improvement that all seats are now allocated it's worth noting that even if you have purchased an allocated a seat up front this does not mean that you have Speedy Boarding. In fact Speedy Boarding now seems pointless since you need to get to the gate amongst the earliest passengers or so they told me at the gate last night. Seems to me that EasyJet should now copy best practice by proper airlines and board by seat number on busier flights. At the moment it is unnecessarily stressful.	5
EasyJet	Although it seems slow, my problem was sorted quite quickly	5
EasyJet	Although it took a little long for discussions to begin, the custoerm service advisor was very helpful and managed to resolve my issue quickly and efficiently.	5
EasyJet	Although it took a while to connect to an operative- once connected I was given the information I needed quickly- operative was very friendly and polite	5
Grupo IAG	Although it was a bit uncomfortable flight in an economy, the flight attendants made the flight the best possibly could. Such a nice and professional crew. Very attentive and looking out for their customers.	8
Jet2.com	Although it was a flight only and didn't have luggage to check in, everything ran smoothly, efficiently and without delays. All ground staff and flight crew were pleasant and efficient, as always.	5
Turkish Airlines	Although it was a great flight and the flights attendant were very helpful. They couldn't fix the problem.First off the flight was late out of SFO which May us miss our connecting flight, which created along layover. The biggest problem was my seat. I paid big bucks to be first class or business class, and my set did not work. I could not recline or lay down. The flight attendant had to keep trying to adjust my position, and if a layer flat, because I have M/S, I had a very difficult time getting up and out.I did not get what I paid for.I feel I would have been better off flying couch.	3
EasyJet	Although it was a lengthy wait for a chat to commence, once we were connected to an assistance the process was very easy. The assistant explained everything, listened to our concerns and solved them all with ease. Very understanding and polite.	5
Jet2.com	Although it was slightly delayed it was a nice quiet flight and arrived not too late	5
Jet2.com	Although late due to computer issues flight was good. Air staff were considerate and friendly.	5
Grupo IAG	Although like many these days, I avoid BA on long haul from London Heathrow due to my perception of poor service and lack of customer services if things go wrong, I was pleasantly surprised by my recent flight to Belfast. The aircraft actually left on time and arrived ahead of schedule. The cabin crew looked bored and uninspired as they can often do on BA (I read at times) but that didnâ€™t really matter. It was a quiet flight so I say myself at the emergency exit unchallenged which was handy. Would fly again with BA where pressed.	4
Ryanair	Although lots of pressure to upgrade, book a seat, check in bags, pay for priority boarding etc, if you can deal with this hassle, then flights are very good value if booked in advance, and punctuality is very good compared to many airlines.	4
Jet2.com	Although my flight was delayed by two hours because of a technical problem, I am happy to give Four Stars because of the way we were communicated with throughout the experience. We were told from the beginning about the problem. Another plane was prepared and we were bussed to our new plane and taking off again within two hours.	4
Jet2.com	Although my flight was delayed due to the weather conditions my experience of jet2 was very good. The staff at the airport were very friendly and helpful and on board too. I would definitely fly with them again	5
Ryanair	Although my latest flight has been cancelled 5 times and I am still waiting for a flight to commence I have used Ryanair plenty of times in the past. All the 1 star reviews need re-evaluting as the people are complaining about covid-19 related issues. I have rebooked my flight 4 times now with no additional costs and I have never had a problem contacting customer service.For those flying back from Portugal, you took the risk to travel there, stop blaming the company for the governments decision and accept it.My travel is due to my father in law being diagnosed with malignant lung cancer and undergoing treatment currently. As hard as it is to be separated from my partner during these difficult times I cannot hold Ryanair responsible.All these 1 star complainers need to rethink about where the blame lies. Under my current circumstances I could easily give them a lower rating but it wouldn't be justifiable.	5
Jet2.com	Although our flight back from Tenerife to Birmingham was delayed Jet2 staff at the airport acted very efficiently in getting us on our flight as quickly as possible. The flight back was very good service as usual very professional	4
Jet2.com	Although our flight was Severally delayed we where kept well informed, and all airport and cabin staff looked after us.Friendly accommodating efficient.Are go to Air transport.	5
Grupo IAG	Although our flight was delayed, they fully compensated us as promised. Trustworthy airline. Will fly again.	5
Jet2.com	Although our flight was delayed, you kept us informed, from the evening before until the flight was called. It meant we didn't go to the airport until later and you recompesed us with a voucher for a meal. Thank you.Our return flight was excellent ad well	5
Jet2.com	Although our in bound flight was diverted en route for technical reasons,Jet2 ensured a replacement aircraft was provided As a result we were only a couple of hours late.We were kept well informed about the delay.Pretty good all things considered.	5
Jet2.com	Although our journey was during a storm, and was a very nervy experience, the pilots and cabin crew were magnificent.	5
Jet2.com	Although our take off was delayed a bit the flight was very good. Especially as we had an empty seat next to us! Everyone of uour crew were really nice and helpful.	4
Jet2.com	Although service from check in to check out was excellent the in-flight meals were poor.2 breakfasts going and chicken madras coming back very dry.	5
Norwegian	Although some delay going to Stockholm the quality of the staff and FREE WIFI made up for this. Website could be more user friendly as well.	4
Jet2.com	Although staff at the airport and on board were very helpful, the delays both on the outward and return flights have really affected our experience.This is especially as this year myself, my partner and his children have flown out and back on five different dates and the delays were a constant on all of them - my dates were 16 July (out) - 16 August (back)my partner's 19 July (out) - 9 August (back)the children's 19 July (out) - 2 August (back)I appreciate that air-traffic, especially at peak season, can be difficult to manage, however persistent delays of between 45mins to 2hrs, especially when travelling later in the day/ evening make the experience really exhausting and disappointing and not a good start/ end to a holiday.	2
Jet2.com	Although take off was late from Lanzarote. We made up loads of time to arrive early in NewcastleFlights are always comfortable on Jet 2 planes. Plenty of leg room for me.Very clean plane	5
EasyJet	Although the agent was very helpful, it's longest time I've ever had to speak with an agent via an online chat	4
EasyJet	Although the customer service person was helpful, he did not help me solve my issue and continued to insist that I was wrong although I know very well that I am within my rights to a refund.	1
Lufthansa	Although the direct flights are generally OK, I will never book a connecting flight again. At the airport you will always see people running down the aisles to catch a connecting flight. That could be you. If a flight is cancelled, mine was, they offer a hotel voucher coving about 50% of any hotel, but you have to get yourself to the hotel and back. Don't trust their connecting flights.	2
Jet2.com	Although the flight arrived on time, there was a delay in boarding. When it started it appeared to stop for a while.There could have been better communication with the passengers.One reason given was a delay on the arriving flight. I followed that aircraft on flightradar 24 and it arrived on time.I was able to keep my friends (who I had bought the tickets for) better iinformed from information I was following online.Otherwise an excellent journey with great cabin crew as usual.	4
Eurowings	Although the flight from Hamburg to London was on time, the attitude of one the gate staff was terrible.He relentlessly pursued passengers looking for cabin bags which he could charge extra for. Several passengers had small rucksacks which just met the dimensions, but were still charged â‚¬50 for, with the threat that unless they paid, they would be off boarded.Myself and other passengers saw him grinning and laughing with other gate crew when he received â‚¬50 from a passenger.My advice to Eurowings is to reprimand clowns like this that work for you, before you lose enough business to go out of business.	2
Jet2.com	Although the flight out was delayed about 1 1/4 hrs due to a medical issue we were kept informed of what was happening at all times. Hostesses carried out their duties very professionally.Return flight home was a good landing, I always congratulate the pilots as we get off the plane if the cabin door is open.	5
Jet2.com	Although the flight was 6 hours late it was through no fault of Jet2. Weather was against you. Did you quit? No way you got your customers there and back home. Lesser competitors would have thrown the towel in. Not Jet2. Well done.	4
Jet2.com	Although the flight was delayed by about half an hour the time was made up and we landed early.The cabin crew were very polite and helpful.	5
Jet2.com	Although the flight was delayed the flight itself and the aid and service of the flight staff were excellent	4
Grupo IAG	Although the flight was good and the crew were friendly the issues with my bag have become a nightmare with continuing gas lighting by all companies involved. The pilot announced before takeoff that not all bags would be loaded and a priority call on the baggage to load had been made. Remaining bags were to be on the next flight 45 minutes later. They were not! Then the bag stayed overnight in a warehouse "as delivery distance was far". Why was this not used as a priority input then? Delivery company under staffs the phone line and takes hours to answer mails, while chat is too a bot with a poor database behind it. When you need customer service for issues caused by the airline you are not at all important nor served.	1
Jet2.com	Although the flight was late leaving (through no fault of Jet2) the flight attendants were very lovely and helpful throughout and informed us all the time of the delay.Danielle the air hostess was amazing, was so friendly and kind :)Jet2 are the best airline to fly with!!	5
Jet2.com	Although the flight was late, this was due to poor weather in the UK and flight diversions being in place. Our flight was comfortable and efficient. Staff were great. Only issue was the overcrowded gate at geneva. It simply wasn't large enough for the number of passengers.I have a bad back so always book the extra leg room seats over the wing. There was bags of room. Its a big help to have a generous carry on included in the price of the flight. Easyjet take note.	5
Jet2.com	Although the flight was slightly delayed we were kept informed as to what was happening. Staff were friendly and helpful.	5
Vueling	Although the flight was slightly delayed, this was beyond their control. Pre-flight comms were good, but improvements could be made in communicating the delay, as people ended up standing in a queue for 2 hours not being told what was happening.	3
Jet2.com	Although the flight was slightly delayed, we were kept informedâ€¦ The flight was a good flight and the cabin crew were courteous, attentive, polite and professional	4
Grupo IAG	Although the plane is comfortable, the staff are very attentive and friendly and the meals are good, they lost my luggage on my connecting flight in Chicago. Getting a hold of their customer service is impossible. I filed my missing/lost luggage but was unable to track it online because I didn't have a reference number that the website would accept. I called all the listed phone numbers and they would continually hang up on me over and over. I used Facebook IM per their way of "contacting" them and I was either ignored or just told that they would get me to the correct person to help over and over, which felt like a run-around. I prefer this airline to the others because my first experience with them was very good but since then, they have cancelled my flight and left me to sleep in the airport on the way to Ireland then lost my luggage on the way back. I will be looking to fly another airline next time.	5
Vueling	Although the seats were a bit too close together for my comfort I found the staff at the gate and onboard very efficient and professional. Our flights between Barcelona and Palma were on time.	7
EasyJet	Although the virtual customer chat was not helpful. It did not take too long to actually wait to speak with a person.The lady was very quick to respond to my question and that was that. Thank you	4
EasyJet	Although the waiting time was about 30 minutes Lubna was helpful and very efficient. Our flight time changed and unfortunately we had to cancel but all handled really well...we just have to find another solution for the trip!	4
EasyJet	Although the waiting was long, once with an agent all resolved quick and efficiently	5
EasyJet	Although there was a bit of a wait, once i got connected to the agent the process was smooth and efficient. I need to change 1 passenger from a group booking for 4 and it was done with no fuss and for a small fee. Thank you.	5
EasyJet	Although there was a delay getting connected to someone, when I did it was a friendly straightforward process to change a cabin bag to a hold bag.If the ability to be able to change was available online via manage booking that would also be very hepful	4
Jet2.com	Although there was a slight delay the flight was comfortable, the cabin crew were efficient and attentive and there were no problems. Check-in and boarding were straighforward	5

Ryanair

Already 20 working days have gone and I have not heard a word from Ryanair about my bag claim. The online chat is terrible as it only provides general information by so-called AI.

1

Grupo AirFrance-KLM

Already as my son and me approached the desk the welcome was unpleasant . The woman told us about the All in One forms to be filled about our visit to Mauritius. And I told her I was a mauritian and already did that through the Mauritius Embassy. She talked watching down and did not care what I said .we were much offended and she became aggressive. I don't know why she talked about Vax- certificate as mauritius doesn't ask for that. The most unfriendly thing she did was to talk private things to her team mate at the next desk to her left. I've chosen Air France because of the French competence but this woman at the Berlin airport disappointed us. But our flight to Paris was great and CDG is the total opposite of Berlin. Kind regards.

1

EasyJet

Already communicated

1

Grupo AirFrance-KLM

Already in April 22 security-check capacities were insufficient in KLMs major hub in Amsterdam. But nothing happened ever since - apart from a notice on klms webpage.THIS WOULD HAVE BEEN THE CORRECT ANSWER already by then:â€žHeathrow declared passenger limit of 100.000 per day"

1

Lufthansa

Already on 16 januari 2020 I made a booking for 5 persons from AMS via MUC to ZAG and back with three pieces of luggage for the round trip. I paid everything with my credit card. Our booking was PC3TMV.Due to unforeseen circumstances you decided to change the flight to one flight from AMS to MUC on the 15-08 and another flight form MUC - ZAG on the 16th.Of course I didn't agree to that. After A LOT OF CALLS they could change that to a flight on the 15th from AMS via FRA to ZAG. But to do that they gave only me another booking code VGN4H3. So now we have two different booking codes.When I looked in the app I saw that the luggage was gone from the booking. After A LOT OF CALLS and WAITING TIME, they told me that it was ok again and all the bags were set on booking code PC3TMV.Then I saw that my name in the booking wasn't the same as my real name. My middle name " van der" disappeared in the booking. So I tried to call the Customers service again. After A LOT OF CALLS AND WAITING TIME, this was fixed. The only thing now was that my wife also got another booking code: MTRHT6. So now we have three different booking codes!But after this fix, the bags were again vanished from the booking. So I called again and after A LOT OF CALLS AND WAITING TIME, they told me that everything was fixed. But every time that I looked in the app, it showed that there were only bags for the leg ZAG - AMS! So I called again and after A LOT OF CALLS AND WAITING TIME, I spoke to an employee that wanted to cancel my bags totally and let me pay again for the bags. But that didn't work as well.So I called again and after A LOT OF CALLS AND WAITING TIME, I spoke to a very rude and incompetent employee that told me that I had to pick the bags up in FRA and check in again and pay for the bags again in FRA for the flight to ZAG. I work for Dutch Customs on Schiphol Airport, so I knew that this couldn't be right, so I told her that. She got even ruder and hung up the phone! Again after A LOT OF CALLS AND WAITING TIME, the day before departure I was promised that everything was okay. There was a discrepancy between the app and the actual booking.So the day of departure we went to Schiphol, and you can guess it already: there was only one bag in the booking! Luckily I saved all the documents that I could during the past 6 months, so I could show her one document that showed our payment of â‚¬150. So we were allowed to check in three bags.On the return flight at ZAG airport during check-in, the employee told us that there was only 1 bag allowed. Another bag was only booked for the leg VIE - AMS.So again I could show her my documents and we weer allowed to check in three bags.Upon arrival in Amsterdam we saw that the handle of one bag was torn. I already filled a separate complaint for this event.From the time that you changed the route from AMS MUC ZAG to AMS FRA ZAG I made 24 calls, waiting time was more than four hours, I spoke to at least 14 different employees of which the most part was incompetent and didn't know what they were doing and told me things that just couldn't be right. Their English was very poor, most of the time it was very hard for me to understand them. And the biggest annoyance was that despite of all my calls, the issue with the bags wasn't handled at all.I don't think, No, I know that I will NEVER fly with Lufthansa again.

1

EasyJet

Already paid for hold luggage but wanted to change to large cabin bag - so less weight but oh no - they want to charge me again to add another bag even though i'm not adding!!"

1

Iberia

Already posted a review for this trip, just completing the story since update. I travelled to Marseille (France) from Manchester (UK) through a connection in Madrid. First flight delayed, and my boarding pass was only available an hour after the opening of check in and bag drop off desks... Madrid flight leaves on time close to 10PM. I was told my baggage delayed when I arrived in Marseille... a delay that lasted over 2 months... I kept on calling and going in person to airports but everyone pointed fingers at each other, leading me to go around in circles, looking for a luggage THAT WAS NOT EVEN REGISTERED IN THE SYSTEM.I was told this was probably because the tags might have come off the bag during transportation therefore couldn't be scanned, and enter the tracking system. After the 21 day mark I claimed a compensation for the expenses it costed and the value of my luggage. I usually keep all my receipts and online purchases invoices. I was able to provide proof for over Â£2,500 worth of belonging in between presents, cosmetics, jewellery, winter clothing, and the extra cost of baggage handling. Iberia took the longest time to review my emails I had to call them to check them while on the line because my messages were getting 'lost in mail'. This can sound very pushy but I am student living on my own and I was missing most of my winter clothing, and basic hygiene products in times of 0 degrees Celsius, and Â£2,500 short on money.Finally Iberia decided to compensate the amount of Â£1,340, independently from the search of the bag, which they declared to be the highest amount they could refund me. I asked why they just said that was all they could refund.On the same day, a friend went to Madrid airport to ask about the luggage which still didn't appear on tracking system. When my friend described the bag they declared having sent it back to the U.K. Weird since they are meant to scan a luggage to send it, right? I don't know what they are taught to do in baggage handling, but I am pretty sure when you send something over, specially in an international flight, for obvious security reasons, you have to put a label and scan a bag. But apparently not they just sent a 'similarly described' bag back to the UK but they could not confirm to which airport. I call Iberia about this. It's not on the tracking system.2 weeks later I decided to go to Manchester myself. I guessed it was the airport of departure so the logical thing would have been to send it back there. I had to wait over 2 hours for staff to tell me they did not have the bag and that my case showed as closed. I asked how that could be and they said that it could only be done if the bag was declared found, which it clearly wasn't. Out of curiosity I asked whether that was something only Iberia could do, and yes. Meaning Iberia stopped the search of my bag after they refund barely half of its content value without notifying me.I later call Iberia to ask about this and the lady very rudely told me that since i had been compensated they closed the case. When I reminded her that it was meant to be independent from the refund she got worked up and told me off and that was ridiculous. I told her that I didn't just assume this information, I was told on the phone before accepting to go forward with the compensation, and that considering she had the same name and voice as the woman who said it, she was the same one. She denied specifying this to me although I remember asking her to make sure I wouldn't be screwed this exact way...I leave it at that, I can't ask for more compensation, I have lost most of my winter clothing, and underwear, that I will have to replace. I have no information on my luggage, and their poor administration and handling abilities ruined Christmas holidays with family.On Friday the 17th I receive a call from London Heathrow Airport saying they have found a bag at my name and it corresponded the description, I go there to pick it up and turns out it had all the tag and little extra stickers for all my flights, and the one stating they sent it back to the U.K. via American Airlines.So either Iberia and luggage handling company has deplorably unskilled workers, or I almost got scammed off Â£1,500 and 23kg of belonging. I obviously don't think this was purposely done to steal the baggage but nevertheless, Iberia staff has be one of the most incompetent at baggage handling and communication I have ever experienced. Like I said in my previous review, I'll avoid it at all costs. They have built themselves a reputation and most reviews on here sadly show a fraction of the people they have screwed over.

1

Lufthansa

Already problems at the counter with checking in the baggage. Lufthansa installs new baggage processing equipment every 3-5 years for whatever reason. The new system scanned our boarding card and did not print the baggage ticket for us to be able to check in the luggage. Then we went to the counter to perform the same process manually. Guess what the new baggage processing machine got stuck this time and was not able to process the luggage. Had to wait 20 mins for someone to come and manually solve the problem. Nevertheless, we thought that should be it we can fly and not worry about the luggage but it was too soon for us to calm down. We land at the destination and our luggage is not there. So, if you have problem with this new "automatic" baggage submission process which in turn results in manual problem solution and baggage delay till at least the next flight. Unnecessary and too much automatization of something that already worked well and no real solution when the new system fails and that is on top of a Ryanair like flight experience in a travel of nearly 5 hours with sandwich and no entertainment on board. I wont fly this airline despite living close to its home base - Frankfurt.

1

EasyJet

Already reviewed the non existent Protection Promise which didn't cover a cancelled pre Xmas trip due covid restrictions making us unable to enter destination country. Just received a jolly email telling me my car hire refund will be processed in the next week or so. Funny my Gatwick car park booking was refunded on the same day but these crooks keep your money for a month.

1

Jet2.com

Already sent a review to Jet 2.

5

Ryanair

Already shared my story on here about this absolutely terrible company, just another add while typing this im currently on hold to the airline on my mobile. Told time wait is 20 mins, try an hour and half still no answer where is my refund ryan air its been 9 weeks since I signed the refund form. You bunch of pigs

1

Ryanair

Also waiting for refund for canceled flight. It's so humiliating to ask for a refund (which is my honestly earned money!).Dear Ryanair, you can expect humane treatment from customers in these difficult times only if you treat with respect to the customers (which means give answers and not ignoring them).

1

Lufthansa

Altered flight for Zagreb as layover in Munich was longer than expected and should have only been charged Â£53 for doing so.2 charges - Â£51.00 and Â£22.80. I am assuming the latter was for hand luggage being added again when it was added originally.Customer Service haven't got the listening skills when trying to speak to them on the phone..As for sending an email forget it as it would just be rejected and used as feedback..Hopefully should not have problems come October..

1

Grupo AirFrance-KLM

Although Air France flight from Paris to San Francisco was delayed due to a technical issue needing to be resolved, the time was mostly made up in flight. Pre-boarding was a pain due to extremely long "sky priority" waiting line, which was extended due to the delay. Service from the predominantly French-speaking crew was excellent: friendly and efficient. Quiet, with few announcements, a great contrast to many US carriers with their incessant chatter. Seating in business (I was in second business cabin) is I believe called herringbone pattern - I had selected the single row along the right side of the plane, 19L. Roomy, nice niche for headphones, ipad, etc. as well as room for a personal item on the footrest. Electric outlet at seat, personal lighting handy and next to niche. Lie-flat seat. Soft quilt and pillow. I had a little trouble getting the seat back up to full upright but minor. Amenities kit a two-parter: shoe bag, slippers, and socks on arrival, cosmetics bag with toothbrush, paste, eyeshades, earplugs, headphones cover, comb, creams after seating. Plenty of warm washcloths to clean up. Champagne or OJ to start, meal service with appetizer, main course, cheese course, sweets from the cart. All excellent, though they had run out of the spring veg risotto and could use more veg options. Snacks and other meals well spaced. Overall a very pleasant flight! I used miles and booked about 10 months ahead.

9

Grupo AirFrance-KLM

Although Air France provided a good service on many flights I have taken in the past, we had a terrible experience that tainted the brand for our family.We flew our cat over from Brazil into the UK using their services (as they are one of the few airlines which allow bringing small pets in their carrier bags in the cabin, reducing the stress levels of the animal during the flight).We had to make a connection via Paris as flights into the UK do not allow passengers to board with pets, and would carry on by train/taxi from France.A flight delay caused the whole of our itinerary from France into the UK to be delayed quite considerably (and our cost doubled because of it).When we phoned their customer service trying to understand if there was any chance of paying for an upgrade to get priority when leaving the aircraft we met with mockery and unhelpful remarks from their customer service agents.We missed our train by 10 minutes - priority exit and bag collection would have been enough for us to meet our deadline.Missing our train resulted in over 2 hours delay in getting our pet home, we had an overstressed cat and family at the end of the journey and ended up paying twice as much than we would. The upgrade would likely have cost much less than what we ended up paying.We do not recommend using their services if you have any time constraints on arrival.

1

EasyJet

Although Chat was difficult to find. Customer service was able to upgrade my luggage very nicely and without hassle. (i've paid the difference)There was no option in the private area of the website to upgrade the luggage, just a warning saying there would be no refundâ€¦

5

EasyJet

Although I booked and paid for one extra luggage upfront the boarding staff wanted 60â‚¬ from me. Even if I was not right she should have allowed it for the sake of good will.Last time I flew with easyJet. The next low cost carrier that will die unless they will change their customer service.

1

Grupo IAG

Although I booked my flight with Iberia, I got an email informing me I will be flying level. Next email informed me that I will need to PURCHASE onboard meal and beverage and headphones,blanket and pillow. I called Iberia airlines to question meal purchases and was told since the flight is longer then 5 hours I will provided with a meal and beverage. WRONG. I flew internationally many times before and never had such a horrible experience. Apparently I purchased a seat and fresh air and would have to buy my LEVEL of comfort. The seat was uncomfortable, service pretty bad-i had to practically yell to get a glass of complimentary water. And meals-had to be purchased. But if you purchas a meal, then you would also have to purchase a seat number and i simply refused to pay for that. All in all, as a result of this experience I will do my very best to avoid Iberia airlines and therefore Level. Stay away

1

Lufthansa

Although I could access the "manage my booking" I could not Check in online. Details were "not" correct, but were the same as Manage My Booking.Spoke to the help line in UK. They also could not access check in. Referred it to technical support and said to check in at Airport.Not even they could do check-in!Awful systems and fairly useless "help" - not resolving the issue.An airline to avoid.

1

EasyJet

Although I didn't get the answer I needed, I didn't have to wait long for the chat to start and the agent seemed friendly and understanding.

5

SAS

Although I had payed for a direct flight from Stockholm to Athens with cabin luggage, there was a change in the flight with a stop at Copenhagen and I was informed that I had no right for the cabin luggage no more!!! Having to pay extra for the luggage!?!? Unacceptable!!!!!!!!!

1

EasyJet

Although I had to queue for 10 minutes, Nafal sorted out my problem very promptly. Thanks

5

EasyJet

Although I had to wait a while to be connected to an advisor I'm still giving ***** Once I was in contact with my advisor Zaid he politely apologised and then quickly solved my problem. Very much appreciated. Thank you Zaid

5

EasyJet

Although I had to wait over 30 mins for a customer service rep when i got through they were extremely helpful and efficient and dealt with my problem expertly will defiantly use EJ again

5

Grupo IAG

Although I have flown with British airways dozens of times , and once the flight takes off everything is OK but it's the customer service which amongst some of the worst I have experienced .After making a complaint about a recent flight I purchased , I paid a few hundred than I should have done , BA don't want to know .Got a half hearted apology after filling in an online form, when I call to speak to a person , I go to a call centre in India where people are reading from a script .Just so disappointed with them , I am a loyal customer and am getting treated like crap to be frank .

1

Lufthansa

Although I haven't had reason to fly with Lufthansa for some years now, I still remember the good service that they were known for. Last October, I had serious problems with Austrian and one of their agents in Vienna, as I changed flights to return to London from Sofia, even recommended that I fly with "Easyjet" lol The 2nd leg of my flight was as bad as the 1st. The so called meal, which then became a snack, which then became a fun size chocolate bar was less than the small cake that I got between Sofia and Vienna. I complained to Austrian's Head Office and was refused any compensation for the more serious problems of having to pay for luggage at check in when it was included in the ticket that I had been overcharged for, amongst other issues. So, I cut my losses and forgot about it. just over six months later and I received an email from Lufthansa (who now own Austrian Airlines) Customer Services and they offered me Â£223 compensation. What a surprise that was! Anyway, it appears that when Lufthansa took over Austrian, they identified a number of problems with Austrian's Customer Service and that their actions, including lack of, were damaging and therefore Lufthansa decided to review Austrian's complaints. My complaint eventually came up and although Austrian had decided not to compensate, Lufthansa decided that I should have been compensated. That is what I remember about Lufthansa, reliable flight, good inflight service and good customer service. Lufthansa could have just ignored my original complaint and I would not have been bothered as the shole experience was long forgotten.

4

EasyJet

Although I needed to wait long for a resolution after my flight was disrupted, we were kept informed, and provided with vouchers to eat and drink, and in the end, I was offered a refund or a voucher for the price of the tickets. The Easyjet website is logical and easy to use. The customer service assistant was polite and straight to the point.

5

Jet2.com

Although I only used your airline for flights, I was satisfied with the service.

5

EasyJet

Although I paid for 2x hold luggages I was prohibited to board with them at gate and was charged another EUR 43 for each bag to be dropped off. What a scam!! They clearly don't care about customer satisfaction, otherwise I would not have been charged twice for my hold luggage!The least would be getting a refund on the pre booked hold luggage!!

1

EasyJet

Although I waited on chat for a while Kareem was very helpful and hopefully the problem is now sorted.

5

EasyJet

Although I was aware that EasyJet flights are non-refundable, I was hoping to be able to keep the return leg of a round trip booking without paying a penalty. As I couldn't figure out how to do this online, spoke to a customer service rep on the chat (Ahmed-very helpful!), and he was able to handle the request easily, and refund the tax for the unused outgoing flight.

5

EasyJet

Although I was in the queue for an hour the problem was dealt with in a matter of minutes.Thanks to Mohammad being very efficient.

5

EasyJet

Although I was unable to correct an error I made on my original booking, Agent Tariq was very helpful and understanding.

4

EasyJet

Although I was very upset about the flight times being changed,getting a refund proved easier than I feared,once I got on to the live chat.

4

EasyJet

Although Mohammed was helpful in answering, he was just transcribing off policy, children's sports tour for the experience and name change needed and whilst I understand there is a fee all I was asking was for some reduction based on circumstances, and there was no wiggle room on at least trying to be helpful, just a straight copy and paste off a transcript, we need to stop living off a computer screen and look at some humanity side to talking to people and helping where something may be done due to some circumstances!

1

Ryanair

Although Ryan Air get a lot of stick about their extras I find them to be brill.I agree that the extras are silly but they do that so they can keep the actual flight price down - just make sure you abide by their rules and you won't be charged for all the extras.take you own food and drink (yes you can take non-alcohol), make sure you bag is the right size and weight.I find the planes newer and roomier than the majority of short haul airlines.

4

Ryanair

Although Ryanair is a budget airline, I am impressed that on the half dozen times I have flown with them they have taken off and landed, (which is the important bit) on time with no delays. They pride themselves on having a fast turn around. OK, you may have to pay for extras, but other not so cheap airlines are starting to do the same. As we say in Yorkshire," they will do for me."

5

EasyJet

Although a frequent flyer I have never flown with easyjet so when I booked my first flight with them from Stansted to Edinburgh I didnt know what to expect. I can say that they were fantastic. My partner and I had flown to Edinburgh on business. We booked a return flight for 8pm but we were finished earlier than expected at 1pm. Dreading the long wait for our flight my partner suggested we go to the airport and ask if we could change our flight. I was quite adament that this could not be done unless you paid either over the odds or paid for another seat. We went to the airport and asked the member of staff at the easy jet desk if we could change our flight. She replied of course and had us on the eariler flight leaving at 5.40pm. This was done in the space of 5 minutes and no extra cost at all. We were delayed going out and coming back but not for long and these are things that cannot be helped. I can say they were very professional and accommodating. I will be using them again.

10

EasyJet

Although a small delay in getting through, the process afterwards was seamless and easy. Flight changes were made and paid for then and there using the online chat. A great tool, and the operative was very helpful.

5

Grupo IAG

Although all four flights were delayed the service offered by BA was exceptional. The food and drink offered on the domestic and international sectors was extremely good as was the attention of the cabin crew. Some disorganised boarding on return from Newark. The BA lounge service at Newark was excellent. Overall a good and satisfying trip.

9

Jet2.com

Although an hour late arriving, it was a great experience and crew did their best to make up time. Great job and will certainly be seeing you again next year at some point.

5

Jet2.com

Although both flights were delayed at takeoff they arrived almost at the scheduled time.The check in at not Edinburgh and Tenerife we very easy with staff on hand to help if anyone needed assistance. Coming home we were on a new plane with very friendly staff.

5

Jet2.com

Although delayed approx 1 hour we were told what was happening and why

5

Jet2.com

Although delayed by 45 minutes, boarding was well organised, the flight staff were good and the flight was smooth. Jet2 are able to provide budget flights without the tackiness of other airlines.

4

Jet2.com

Although delayed jet2 staff were great. The flight was a little bumpy but that was due to weather conditions. Check in was fast and efficient.

4

Jet2.com

Although delayed on our outbound flight to Faro we were kept informed all the time. Nice gesture on the flight when chocolate coins were given out to all the children.Organisation for our return flight from Faro to Manchester was exceptional. We are flying with Jet2 in March to Tenerife and hope we experience the same fabulous treatment.

5

Jet2.com

Although delayed, the pilot made up the time ( somehow ???). Lovely flight, we were well looked after.We paid for extra leg room seats, and as nobody took the aisle seat we had the three seat for the two of us..brilliant. The staff are all happy friendly geordies ,,!

5

Jet2.com

Although delayed, we were moved to an area with seating. When the boarding gate opened we were boarded without delay. The flight was good and we arrived without further problems.

4

EasyJet

Although having paid for the flight + 60 â‚¬ for luggage, EasyJet charged me another 58 â‚¬ for my luggage (Nice - Lille) at the airport !!! As of it was to large: never ever had an issue with this luggage before on any EasyJet flight. Awful and rude treatment at the airport.If I will have the choice, I will never ever take EasyJet again. Ripoff: offering low flight prices, but the final bill is more expensive than taking a normal airline.

1

Jet2.com

Although incoming flight arrived on time at Faro our outbound flight was delayed by about half an hour for no explicable reason.

5

EasyJet

Although it has been an inconvenience that my flights have been cancelled twice and i could not access the portal to make new flight changes, the contact on the live chat was very helpful and solved the problem quickly.

4

EasyJet

Although it is an improvement that all seats are now allocated it's worth noting that even if you have purchased an allocated a seat up front this does not mean that you have Speedy Boarding. In fact Speedy Boarding now seems pointless since you need to get to the gate amongst the earliest passengers or so they told me at the gate last night. Seems to me that EasyJet should now copy best practice by proper airlines and board by seat number on busier flights. At the moment it is unnecessarily stressful.

5

EasyJet

Although it seems slow, my problem was sorted quite quickly

5

EasyJet

Although it took a little long for discussions to begin, the custoerm service advisor was very helpful and managed to resolve my issue quickly and efficiently.

5

EasyJet

Although it took a while to connect to an operative- once connected I was given the information I needed quickly- operative was very friendly and polite

5

Grupo IAG

Although it was a bit uncomfortable flight in an economy, the flight attendants made the flight the best possibly could. Such a nice and professional crew. Very attentive and looking out for their customers.

8

Jet2.com

Although it was a flight only and didn't have luggage to check in, everything ran smoothly, efficiently and without delays. All ground staff and flight crew were pleasant and efficient, as always.

5

Turkish Airlines

Although it was a great flight and the flights attendant were very helpful. They couldn't fix the problem.First off the flight was late out of SFO which May us miss our connecting flight, which created along layover. The biggest problem was my seat. I paid big bucks to be first class or business class, and my set did not work. I could not recline or lay down. The flight attendant had to keep trying to adjust my position, and if a layer flat, because I have M/S, I had a very difficult time getting up and out.I did not get what I paid for.I feel I would have been better off flying couch.

3

EasyJet

Although it was a lengthy wait for a chat to commence, once we were connected to an assistance the process was very easy. The assistant explained everything, listened to our concerns and solved them all with ease. Very understanding and polite.

5

Jet2.com

Although it was slightly delayed it was a nice quiet flight and arrived not too late

5

Jet2.com

Although late due to computer issues flight was good. Air staff were considerate and friendly.

5

Grupo IAG

Although like many these days, I avoid BA on long haul from London Heathrow due to my perception of poor service and lack of customer services if things go wrong, I was pleasantly surprised by my recent flight to Belfast. The aircraft actually left on time and arrived ahead of schedule. The cabin crew looked bored and uninspired as they can often do on BA (I read at times) but that didnâ€™t really matter. It was a quiet flight so I say myself at the emergency exit unchallenged which was handy. Would fly again with BA where pressed.

4

Ryanair

Although lots of pressure to upgrade, book a seat, check in bags, pay for priority boarding etc, if you can deal with this hassle, then flights are very good value if booked in advance, and punctuality is very good compared to many airlines.

4

Jet2.com

Although my flight was delayed by two hours because of a technical problem, I am happy to give Four Stars because of the way we were communicated with throughout the experience. We were told from the beginning about the problem. Another plane was prepared and we were bussed to our new plane and taking off again within two hours.

4

Jet2.com

Although my flight was delayed due to the weather conditions my experience of jet2 was very good. The staff at the airport were very friendly and helpful and on board too. I would definitely fly with them again

5

Ryanair

Although my latest flight has been cancelled 5 times and I am still waiting for a flight to commence I have used Ryanair plenty of times in the past. All the 1 star reviews need re-evaluting as the people are complaining about covid-19 related issues. I have rebooked my flight 4 times now with no additional costs and I have never had a problem contacting customer service.For those flying back from Portugal, you took the risk to travel there, stop blaming the company for the governments decision and accept it.My travel is due to my father in law being diagnosed with malignant lung cancer and undergoing treatment currently. As hard as it is to be separated from my partner during these difficult times I cannot hold Ryanair responsible.All these 1 star complainers need to rethink about where the blame lies. Under my current circumstances I could easily give them a lower rating but it wouldn't be justifiable.

5

Jet2.com

Although our flight back from Tenerife to Birmingham was delayed Jet2 staff at the airport acted very efficiently in getting us on our flight as quickly as possible. The flight back was very good service as usual very professional

4

Jet2.com

Although our flight was Severally delayed we where kept well informed, and all airport and cabin staff looked after us.Friendly accommodating efficient.Are go to Air transport.

5

Grupo IAG

Although our flight was delayed, they fully compensated us as promised. Trustworthy airline. Will fly again.

5

Jet2.com

Although our flight was delayed, you kept us informed, from the evening before until the flight was called. It meant we didn't go to the airport until later and you recompesed us with a voucher for a meal. Thank you.Our return flight was excellent ad well

5

Jet2.com

Although our in bound flight was diverted en route for technical reasons,Jet2 ensured a replacement aircraft was provided As a result we were only a couple of hours late.We were kept well informed about the delay.Pretty good all things considered.

5

Jet2.com

Although our journey was during a storm, and was a very nervy experience, the pilots and cabin crew were magnificent.

5

Jet2.com

Although our take off was delayed a bit the flight was very good. Especially as we had an empty seat next to us! Everyone of uour crew were really nice and helpful.

4

Jet2.com

Although service from check in to check out was excellent the in-flight meals were poor.2 breakfasts going and chicken madras coming back very dry.

5

Norwegian

Although some delay going to Stockholm the quality of the staff and FREE WIFI made up for this. Website could be more user friendly as well.

4

Jet2.com

Although staff at the airport and on board were very helpful, the delays both on the outward and return flights have really affected our experience.This is especially as this year myself, my partner and his children have flown out and back on five different dates and the delays were a constant on all of them - my dates were 16 July (out) - 16 August (back)my partner's 19 July (out) - 9 August (back)the children's 19 July (out) - 2 August (back)I appreciate that air-traffic, especially at peak season, can be difficult to manage, however persistent delays of between 45mins to 2hrs, especially when travelling later in the day/ evening make the experience really exhausting and disappointing and not a good start/ end to a holiday.

2

Jet2.com

Although take off was late from Lanzarote. We made up loads of time to arrive early in NewcastleFlights are always comfortable on Jet 2 planes. Plenty of leg room for me.Very clean plane

5

EasyJet

Although the agent was very helpful, it's longest time I've ever had to speak with an agent via an online chat

4

EasyJet

Although the customer service person was helpful, he did not help me solve my issue and continued to insist that I was wrong although I know very well that I am within my rights to a refund.

1

Lufthansa

Although the direct flights are generally OK, I will never book a connecting flight again. At the airport you will always see people running down the aisles to catch a connecting flight. That could be you. If a flight is cancelled, mine was, they offer a hotel voucher coving about 50% of any hotel, but you have to get yourself to the hotel and back. Don't trust their connecting flights.

2

Jet2.com

Although the flight arrived on time, there was a delay in boarding. When it started it appeared to stop for a while.There could have been better communication with the passengers.One reason given was a delay on the arriving flight. I followed that aircraft on flightradar 24 and it arrived on time.I was able to keep my friends (who I had bought the tickets for) better iinformed from information I was following online.Otherwise an excellent journey with great cabin crew as usual.

4

Eurowings

Although the flight from Hamburg to London was on time, the attitude of one the gate staff was terrible.He relentlessly pursued passengers looking for cabin bags which he could charge extra for. Several passengers had small rucksacks which just met the dimensions, but were still charged â‚¬50 for, with the threat that unless they paid, they would be off boarded.Myself and other passengers saw him grinning and laughing with other gate crew when he received â‚¬50 from a passenger.My advice to Eurowings is to reprimand clowns like this that work for you, before you lose enough business to go out of business.

2

Jet2.com

Although the flight out was delayed about 1 1/4 hrs due to a medical issue we were kept informed of what was happening at all times. Hostesses carried out their duties very professionally.Return flight home was a good landing, I always congratulate the pilots as we get off the plane if the cabin door is open.

5

Jet2.com

Although the flight was 6 hours late it was through no fault of Jet2. Weather was against you. Did you quit? No way you got your customers there and back home. Lesser competitors would have thrown the towel in. Not Jet2. Well done.

4

Jet2.com

Although the flight was delayed by about half an hour the time was made up and we landed early.The cabin crew were very polite and helpful.

5

Jet2.com

Although the flight was delayed the flight itself and the aid and service of the flight staff were excellent

4

Grupo IAG

Although the flight was good and the crew were friendly the issues with my bag have become a nightmare with continuing gas lighting by all companies involved. The pilot announced before takeoff that not all bags would be loaded and a priority call on the baggage to load had been made. Remaining bags were to be on the next flight 45 minutes later. They were not! Then the bag stayed overnight in a warehouse "as delivery distance was far". Why was this not used as a priority input then? Delivery company under staffs the phone line and takes hours to answer mails, while chat is too a bot with a poor database behind it. When you need customer service for issues caused by the airline you are not at all important nor served.

1

Jet2.com

Although the flight was late leaving (through no fault of Jet2) the flight attendants were very lovely and helpful throughout and informed us all the time of the delay.Danielle the air hostess was amazing, was so friendly and kind :)Jet2 are the best airline to fly with!!

5

Jet2.com

Although the flight was late, this was due to poor weather in the UK and flight diversions being in place. Our flight was comfortable and efficient. Staff were great. Only issue was the overcrowded gate at geneva. It simply wasn't large enough for the number of passengers.I have a bad back so always book the extra leg room seats over the wing. There was bags of room. Its a big help to have a generous carry on included in the price of the flight. Easyjet take note.

5

Jet2.com

Although the flight was slightly delayed we were kept informed as to what was happening. Staff were friendly and helpful.

5

Vueling

Although the flight was slightly delayed, this was beyond their control. Pre-flight comms were good, but improvements could be made in communicating the delay, as people ended up standing in a queue for 2 hours not being told what was happening.

3

Jet2.com

Although the flight was slightly delayed, we were kept informedâ€¦ The flight was a good flight and the cabin crew were courteous, attentive, polite and professional

4

Grupo IAG

Although the plane is comfortable, the staff are very attentive and friendly and the meals are good, they lost my luggage on my connecting flight in Chicago. Getting a hold of their customer service is impossible. I filed my missing/lost luggage but was unable to track it online because I didn't have a reference number that the website would accept. I called all the listed phone numbers and they would continually hang up on me over and over. I used Facebook IM per their way of "contacting" them and I was either ignored or just told that they would get me to the correct person to help over and over, which felt like a run-around. I prefer this airline to the others because my first experience with them was very good but since then, they have cancelled my flight and left me to sleep in the airport on the way to Ireland then lost my luggage on the way back. I will be looking to fly another airline next time.

5

Vueling

Although the seats were a bit too close together for my comfort I found the staff at the gate and onboard very efficient and professional. Our flights between Barcelona and Palma were on time.

7

EasyJet

Although the virtual customer chat was not helpful. It did not take too long to actually wait to speak with a person.The lady was very quick to respond to my question and that was that. Thank you

4

EasyJet

Although the waiting time was about 30 minutes Lubna was helpful and very efficient. Our flight time changed and unfortunately we had to cancel but all handled really well...we just have to find another solution for the trip!

4

EasyJet

Although the waiting was long, once with an agent all resolved quick and efficiently

5

EasyJet

Although there was a bit of a wait, once i got connected to the agent the process was smooth and efficient. I need to change 1 passenger from a group booking for 4 and it was done with no fuss and for a small fee. Thank you.

5

EasyJet

Although there was a delay getting connected to someone, when I did it was a friendly straightforward process to change a cabin bag to a hold bag.If the ability to be able to change was available online via manage booking that would also be very hepful

4

Jet2.com

Although there was a slight delay the flight was comfortable, the cabin crew were efficient and attentive and there were no problems. Check-in and boarding were straighforward

5