ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	Always went with jet2 in the past but as they never flew to the destination we want to go to used EasyJet thinking how bad can they be!?!After 3 months of having the holiday booked they have cancelled our holiday with no explanation. After calling up to see what our options were they advised us we could fly out 4 days before which we were happy to do. Then they informed us to make this change we would have to pay another Â£2200 for the trip! Clearly not willing to pay.How do companies get away with this!!!	1
Norwegian	Always willing to help, low cost prices and service which tops much more expensive airline!I just got returned money for the unfortunately damaged luggage, they returned it in full after presenting them with my bank statement (purchase date) and even though their rules required a bill of purchase.Just love them! :-)	5
Wizz Air	Always with delays, they sit you for long periods of time in the airplane with no air conditioning. Why do they do that ?The costs are actualy not low-cost but the services are.Flying hours are always obscure.If you have any other option don't fly with wizzair. Take the buss.	1
Jet2.com	Always wonderful to fly with Jet2, never fail to impress. Right from check in all the way thru to the flight. Have always recommended to friends and family.	5
Pegasus Airlines	Always, always flights are delaying. I am so sick of this. Never going to fly with Pegasus again I hope. I fly with Turkish Airlines per month at least and they do not have this problem. Stay away from Pegasus if you value your time and mental health	1
EasyJet	Always, always late or cancelling flights â€¦ sitting in the plane for nearly an hour waiting to take off while I write this!	1
Grupo IAG	Always, always late. Sometimes by hours, sometimes by days. The unprofessionalism and lack of integrity is that they don't announce it till you're already at the airport to board or even to pick a passenger up.I now just pay extra money to fly ANY other airline.	1
SAS	Am 23.03.2020 wurde seitens SAS die FlÃ¼ge (RHP3NW) meiner Familie storniert .Ich warte nun also seit 10 Wochen auf die RÃ¼ckerstattung des Flugpreises!Ich verstehe, dass durch Corona die Lage schwierig ist. Den Kunden aber einfach im Regen stehen zu lassen und mit nichtssagenden Floskeln abzuspeisen ist nicht akzeptabel!Ich hÃ¤tte von dieser Airline mehr erwartet. Die Kontaktaufnahme zum Unternehmen ist dabei ebenso grottenschlecht bzw. nahezu unmÃ¶glich. Keine KontaktmÃ¶glichkeit per Email nur eine Hotline, die einen vertrÃ¶stet (nach laaanger Wartezeit).Ein solches Verhalten passt eher zu einem BetrÃ¼ger als zu einem seriÃ¶sen Unternehmen.#English#On 23.03.2020 SAS cancelled the flights (RHP3NW) of my family.I have been waiting for 10 weeks now for a refund of the flight price!I understand that due to Corona, the situation is difficult. But to leave the customer standing in the rain and to fob him off with meaningless phrases is not acceptable!I would have expected more from this airline. Contact with the company is just as bad or almost impossible. No possibility to contact them by email, only a hotline that puts you off (after a long wait).Such behaviour is more suitable for a fraudster than for a serious company.	1
Grupo AirFrance-KLM	Am 28.6.2020 habe ich die Erstattung beantragt.Sachlage: Flug seitens der Airline storniert,bis jetzt (29.9. 2020) kein Geldeingang, nur vor 2 Wochen eine Mail die mir eine Wartezeit von weiteren 2 bis 3 Monaten in Aussicht stellt.Auszug:Recently, you've asked for a cash refund. Because of the overwhelming volume of requests, we are still busy processing your request. We are very sorry for the delay, but we haven't forgotten you.We have scaled up our KLM Customer Contact Centre and renewed our automated processes to help you faster. We are trying to complete your request within 60 days. However, because of the challenging situation we are in, it may take up to 90 days for us to process your request and check your eligibility for a refund. Once we processed it, we'll inform you again via e-mail. You can also check the status of your request in My Trip on KLM.com.[1]	1
Ryanair	Am I just lucky! We have used ryanair on quite a few occasions going to Spain morocco and have never had a problem with this airline always found ontime staff helpful we booked flights in March for October 2020 for morocco refund no problem for either me or son in law my first choice of air travel is ryanair every time I don't understand some people if you 5star book a private jet ,what they have done for cheap air travel is great !	5
EasyJet	Am I surprised to see such a low score on Trustpilot for EasyJet? Of course not, it's completely justified.I've battle with EasyJet in the past for destroying my luggage, and of course they took no responsibility at all. Now I find they are taking no responsibility for the xenophobic treatment my husband received from a member of their staff when we were boarding. My official complaint being dismissed, and the only response I received was EasyJet telling me that they have no racist staff, and I was made to feel my complaint was made up, and therefore not valid.My Romanian husband has pre-settled status, we had already been through passport control, no problems, straight through. Then on boarding, a woman working for EasyJet decided that my husband's small suitcase which he has travelled numerous times with, on EasyJet flights, was too large to be cabin luggage. The same suitcase I measured and was exactly the same measurements as on EasyJet's website when I booked the flight. When he explained that he had travelled from the UK to Italy with the case on the plane and asked how can it now be too big to travel back with, the answer he got was, things are different in Italy. What? This is still EasyJet, regardless of what country we are in. She would not let my husband travel unless he paid over 40 Euros, which he had no choice but to do.This is the great big EasyJet con, that I see thousands of people are experiencing. Money is tight, you book a cheap flight with a budget airline to save yourself some cash. To save even more money, you take a cabin bag, this bag is within the measurements supplied on EasyJet's website, but magically either on your departure or arrival, EasyJet staff suddenly decide that your luggage is too big and charge you for it to go into checked baggage. Suddenly the savings you have made go out the window, and you have no choice but to pay or you won't be allowed on the flight. I don't think this is a coincidence that this is happening to so many passengers, I think this is deliberate, and a money-making scheme.This alone was annoying, of course but because we disagreed with the woman from EasyJet and asked her to see sense. She decided to turn her attention to my husband's nationality. Once seeing his Romanian passport, she asked his to produce a visa. He did not require a visa, and EasyJet's response to me said he did not need a visa. I have asked why he was asked for a visa then, and I have yet to receive a response.I explained to her that he did not require a visa to enter the UK as he has pre-settled status, and we have already been through passport control. It's very hard to complain about someone who is being passive aggressive, and looking right through you, and rolling their eyes. You can't prove that kind of behaviour, but that's how she was. She then asked my husband to prove he had pre-settled status, I again said, we have already been through passport control! I could now see this was personal, and she just wanted to make our lives difficult and hopefully stop us from boarding the plane. I called her out on her xenophobic behaviour, and that my husband shouldn't be treated like this because he's Romanian. Blank stare as she has been trained to do.Thankfully I'm very organised, and had the documents on my phone, so she had no choice but to accept them. I must add this is all before boarding. So, we then had to re-join the queue to board, where she checked our documents again!!I will not stand for husband being treated like a second-class citizen because of the country he was born in, it is utterly disgraceful, and for EasyJet to dismiss my complaint so easily shows they are a company with no morals.	1
Ryanair	Am a regular Ryanair user but for the last week have been unable to book and pay for a flight - it declines both my debit cards (have used both on Ryanair before without problem including the previous week) and my PayPal. Have tried on App and website without success and tried every troubleshooting idea. Very odd....	1
Ryanair	Am just sick of the delayed flights and no one cares about you missing your bus or connecting flights when these lights are delayed.	1
EasyJet	Am on holiday in Marrakech, and I haven't received my transfer pickup time, before leaving Belfast was sent a text by easyjet saying if I needed help to use live chat, when I do use the live chat they say that they can't help and I have to contact by fone. The agent then just said have a nice morning and ended the chat. I'm disabled and my flight home is at 18.30 this evening, any other time I've got my pickup time the day before.	1
EasyJet	Am really disappointed with EasyjetBooked a flight with them over a month leaving this Saturday going to Liverpool returning Belfast two days later (Monday)A new club/entertainment centre is opening in Liverpool and was given a personal VIP Invitation. This was originally delayed due to the Corona VirusBoris Johnson this morning announced that Lockdown easing has been delayed. Clubs, Casinos and bowling alleys will remain closed for a further two weeksPhoned Easyjet to cancel the original booking and arrange another flight in Two Weeks. They can do that but subject to a cancellation fee of Â£66.00. That is how much I paid for the original return flightConsidering this is beyond my control and not putting Easyjet Jet at any financial disadvantage, Your customer service stinks and will no longer be using your airline that I use regularly for business travelBelfast International Airport Car Parking refunded no questions asked online. That is real customer service for you	1
Ryanair	Am sitting at palma Airport about to take off on flight FR1203 and the plane is so dirty. Am on the most disgusting Ryanair flight. The floors are filthy. The toilets are blocked and we saw the flight attendant Hassan put his dirty shoe on the toilet seat to push the blockage down. He also lied and said they have cleaned the aircraft #ryanaircabincrew #ryanairstories #Ryanair #badairlines #airlines	1
Ryanair	Am sorry about this, but i will never try to fly with this company. It is too much in the news, and always with something creepy to tell about services and how they treat their employe's.. I don't like this attitude from an company.. Well maybe it's cheep, but i guess it is many cheep flight companies that we can fly with. Sorry, i rather stay home than fly with RyanAir....	2
Jet2.com	Am very happy	5
Grupo IAG	Am writing this from seat 25A on BA flight 539, located on the tarmac of CDG airport Paris . We have been here an hour now. When we first get onboard, we are urged to quickly take our seats for an on-time departure. We are seated, ready to go. The pilot chippily delivers a series of superficial welcomes, then drops an, "Oh, and by the way, we are delayed an estimated 1 hour 10 minutes" because of weather in London. So I will miss my connection. He says flights have been delayed in London all morning. So essentially, British Airways kept us in the dark, blocking the ability for passengers to proactively find an alternate flight solution.Furthermore, without my consent, BA moved me from an exit row seat with plenty of legroom, to a seat in the back of their sardine can section. Beware: when BA becomes nice, it's their precursor to screwing you.	1
EasyJet	Amaizing Best person i have spoken to on a Customer Service 5 Stars	5
Pegasus Airlines	Amateurish. Low quality travel. Poor communication (which financially impacts the passenger). Poor customer relations (forms fail on mobile browsers, no other contact options). Booking in English, confirmation in Turkish. Uncomfortable planes (no recline). Chaotic passenger management (general charge to the doors immediately on landing when still taxi-ing). Weird, worthless points. But helpful routes U.K. to Turkey; I hope they invest in web experience and customer care to improve. I will actively AVOID further to very disappointing experience.	1
Vueling	Amateurs. Terrible service and delayed flights	1
Jet2.com	Amazing - Keep the Birmingham to Vienna route please	5
EasyJet	Amazing - online help from live person changed a small change in the name . Great service. Ignore the 'Email complaint' where I asked for help earlier	5
Norwegian	Amazing Customer Service, had to call them few times for assistance, always so polite and helpful. And compared to other airlines, the prices are reasonable. Always a great experience.	5
EasyJet	Amazing Service with a name change	5
EasyJet	Amazing agent!!	5
EasyJet	Amazing agent. Helped me with quoting multiple flight bookings.	5
Eurowings	Amazing aircraft! New, clean, honest leg spaces, super friendly cabin crew.Flight in time!!!It started, that we cant proceed online check in as our flight was early and have tide timing,spent an hour on phone but they can't fix it. At airport at the desk they advised us of the APP needed for online checking due we bought the ticks via the agent...Terminal crew put icing on the cake))Proudly escorted us in the police style to the desk and requested payment for the bag with our winter clothes.We explained that travelling between seasons and there nothing only shoes pants jamper and jacket which we can simply put it on and go inside with no bag...She says we CANT DO THAT. can we or can not???))So we gave her cash money and she has change told us we have to run around break the note to pay her 50 sharp...We were happy give a 100 just end this circus... but she wanted 50...finally someone from the crowd break it and it was paid. After that the bag got proud sticker and go with us in half empty aircraft with massive ! Bravo to the construction luggage compartments...Our morning was on its top ))) but we really hope she feel good about and wishing her a happy day and all the best .It was a connected flight from Hamburg to Bilbao.	1
Norwegian	Amazing airline. I flew from Barcelona to Krabi in Thailand with a stop in Oslo. Nice comfortable seats with good entertainment system. Very kind and nice cabin crew and safety was not compromised on both flights. Very good choice of food and drinks, good wifi on route to Oslo. Definitely a good choice.	10
Turkish Airlines	Amazing airlines, the food was delicious.I highly recommend Turkish airlines	5
Turkish Airlines	Amazing airlines, very good inflight service.	5
Jet2.com	Amazing alway fly with jet2 never had a problem x	5
EasyJet	Amazing and happy	5
Jet2.com	Amazing and helpful staffFlight was delayed likely from the airport	4
Jet2.com	Amazing as always staff very helpful and friendly smooth check in and comfortable flight use them 4-5 times a year won't fly with anyon else	5
Jet2.com	Amazing as always with Jet2! Please keep the resort check in!	5
Jet2.com	Amazing as always! Never book with anybody else! I go about five times a year with you from LBA. Staff are amazing! ðŸ¤©	5
Jet2.com	Amazing as always. Won't fly with anyone else now. Staff are excellent and make you feel genuinely welcome. Comfortable enough and service is always top notch.	5
Jet2.com	Amazing as usual , staff to greet and direct you at check in . No queues . Flights on time and landed 45 minutes early on way back . Lovely friendly cabin staff . Great choice of food and drink . Just wish you wouldn't charge so much in school holidays 200 pounds each more than Ryanair so reluctantly will fly with them in summer ðŸ˜©	5
Jet2.com	Amazing as usual. From check in to fabulous flight crew. Will not fly with any other airline. 10/10	5
Jet2.com	Amazing but ..... From the airport crew to cabin crew I couldn't fault. Always helpful and polite, and willing to help.Reason for 4 stars instead of 5, the seats on the plane are so uncomfortable. Plenty of leg room, tick ... that isn't the issue it is the seat itself. Have you tried spending more than an hour sitting on them?	4
Jet2.com	Amazing cabin crew a d the cabin manager went above and beyond - Andrea FadzA credit to Jet2	5
Jet2.com	Amazing cabin crew nothing too much trouble spoke to a younger member of the crew really sorry but can't remember her name, but she was on standby and had get to work very quickly so I'm sure you can identify her.She was super helpful and very engaging as a member of the team. I've worked in customer service and delivering training for 25 + years.If I was recruiting I would sign her up straight away too good to lose.	5
Jet2.com	Amazing check in..staff all very friendly and helpful. Made to feel special from the start. Flight crew again very friendly and nothing too much trouble. We always look to fly JET2 for reliability and confidence in the flight.	5
Jet2.com	Amazing clean flight âœˆï¸ nicer customer service	5
EasyJet	Amazing client support!Super helpful and understanding agent that went beyond to help out!! The only thing was that gave little time to make a decision / ask questions since the payment link expired in only 5 minutes. But other than that, amazing!	5
EasyJet	Amazing company always good value cannot understand the negative feedback on here.	5
EasyJet	Amazing consultant , Thank you Mohammad	5
Grupo AirFrance-KLM	Amazing costumer service, managed to get my reschedule sorted in no time.	5
Jet2.com	Amazing crew and good food and flight as always	5
Jet2.com	Amazing crew, and Jet2 staff in general. Helpful, knowledgeable, so so friendly. Service is outstanding coupled with customer care. They even recognised me as a frequent flyer (and being ex-crew, though not with Jet2....though I'd love to woke for them!!). And I've travelled 22 times from East Midlands over last 20 months, I've never been asked about the extra 5 months on my passport, never been asked about the size of my carry on case, and never been charged at East Midlands or Malaga to check it in at point of departure if my "back goes" due to pain. Just amazing & outstanding. Thank you.	5
Grupo AirFrance-KLM	Amazing crew, from the Pilots who show you around the plane to the cabin crew who put a smile on your face. Extremely helpful for us with a 6month old baby. Delta Airlines dont stick to just the minimum service standards on paper, they went beyond it we totally enjoyed it!	5
EasyJet	Amazing customer care experience. I had a few queries and they were resolved quickly and efficiently but the customer care advisor Yazan. Very polite, knowledgeable and helpful. Thank you so much	5
EasyJet	Amazing customer service	5
EasyJet	Amazing customer service 100/10 I messed up with the names on booking and they sorted it out no problem	5
Grupo IAG	Amazing customer service at the gate. I missed my original flight though my own error and the gentleman at the gate couldnâ€™t have been nicer put me on the next flight to London with no hesitation and no judgement. Iâ€™m so appreciative to have been treated this way. Thank you Aer Lingus.	10
EasyJet	Amazing customer service even if I didn't proceed with the change. Ahmed was polite and helpful and his kind words made my day. Wonderful person!	5
Ryanair	Amazing customer service from Amy at the Ryanair check in desk at Liverpool airport last night around 23:00.After a very long day or delays, cancellations and missed connections, she sorted us out on a morning flight against all odds. All done under pressure with a smile.All staff we encountered while rushing through the airport were friendly and helpful.	5
Ryanair	Amazing customer service which I feel I need to share. We all normally only review bad customer service.A long story but I booked a flight to Dublin which I needed to cancel. If you have a bereavement of an immediate family member within 28 days of your flight, Ryanair refund you the full amount without any hassle when you produce proof. I was truly amazed at the lovely letter that accompanied the email expressing their condolences. Aer lingus needs to learn something from Ryanair. Are Lingus just charge extortinate amounts for flights to Dublin if you are in a hurry to get to a sick / dying relative. Well done Ryanair...at last an airline with a bit of compassion!! Thank you.	5
EasyJet	Amazing customer service! Fadi truly saved our family's christmas and I couldn't be more grateful.	5
Pegasus Airlines	Amazing customer service!I called them because I ended up with double tickets for the same flight (one directly from them and one through untrustworthy website). I had this guy Yacin on the phone, who took the time to help me out with everything I asked, and took time to give me all the requested information.Super happy :)!	5
EasyJet	Amazing customer service, Fatima went out of her way to go above and beyond! Thank you so much for restoring my faith in customer service.	5
EasyJet	Amazing customer service, went above and beyond.I had some issues re-booking flights and was getting nowhere with their website or the app. And the Chatbot was useless! So I decided to try the live chat function. Honestly, I thought it'd get nowhere, but was so pleasantly surprised with how quickly and efficiently they checked and sorted everything out for me. From a frustrated to a very happy customer in under 10 minutes!	5
Jet2.com	Amazing customer service.	5
Ryanair	Amazing customer service. Kind and helpful ground operators. We will fly with Ryan Air more.	5
EasyJet	Amazing customer service. Musa helped me quickly and efficiently and was very friendly. Thanks again :)	5
Jet2.com	Amazing customer service. They sat all of us together on return flight which was such a relief being a single parent and three children	5
Turkish Airlines	Amazing experience after having to reschedule after we couldn't board due to immigration issues. Everything was fixed for us to travel the next day when we visited their head office in Dubai. I regret not getting the name of the advisor who helped me. She had such a calming vibe and went above and beyond to help us. I cannot express the relief we felt! 5-star experience as always! My preferred airline. Better than Emirates in my experience.	5
Turkish Airlines	Amazing experience with a lost booking, they helped immediately and fixed the problem! The booking was messed up with Hotwire and the flights through Turkish Airways were fixed via the airline since Hotwire doesn't know what it's doing.	5
EasyJet	Amazing experience with customer service!Thanks so much to Haneen for quickly and kindly assisting with a name issue on my ticket.	5
Pegasus Airlines	Amazing experience, comfortable flights, helpful staff and fair prices!	5
EasyJet	Amazing experience, flights changed at no extra cost as Easyjet changed the original flight times	5
Pegasus Airlines	Amazing experience,comfortable flights,fair prices...	5
Grupo AirFrance-KLM	Amazing experience. I change to AF after a very bad expierence with LH and didn t have high expectations after covid. I was so positively surprised: very nice staff starting from Check in finishing by onboard staff, amazing and friendly. Small food & beverage on board. Great service, very very happy about my flight and from today I will select only AF for my travels. Thank you !	5
EasyJet	Amazing fast service very pleased	5
Jet2.com	Amazing flight	5
Jet2.com	Amazing flight and amazing care. Going and coming back. Faultless. Thank you jet 2 .the best by far.	5
Grupo IAG	Amazing flight and comfortable. The premium economy seats have been upgraded with a leg rest. New aircraft. Staff very friendly and professional. The food was great, beyond expectation.	10
Jet2.com	Amazing flight crew very smooth boarding flight there and back was perfect :)	5
Jet2.com	Amazing flight times, no delays and comfortable journey ðŸ™ŒðŸ»	5
Norwegian	Amazing flight with Norwegian from Birmingham to Malaga and smooth from start to finish. Check in quick and they even took our hand luggage, so we didn't have to carry that around the airport. Can't praise then enough. Hadn't heard of them before as its been 4 years since I last went away, but will use them again.	10
Jet2.com	Amazing flight! Thank you x	5
Jet2.com	Amazing flight, customer assistants were so friendly, informative and helpful. Can't wait to fly either you again soon.	5
Jet2.com	Amazing flights and service. Once again. Thank you	5
Jet2.com	Amazing flights, very well organised and comfortable seats. Both flights were on time and even early landing. Jet 2 is my go to.	5
Grupo AirFrance-KLM	Amazing friendly cabin crews for the flight on the 26/10 from Paris to Dakar . The flight was smooth and relaxing!!	5
Jet2.com	Amazing from start to finish, no trouble with the luggage very adaptable and welcoming when we arrived at the airport also in the flight the staff where very friendly which is great because most of the airlines are not like thatCould not fault	5
Jet2.com	Amazing from start to finish. Easy quick check in, comfortable flight, nice hot food on the plane and friendly, helpful staff.	5
EasyJet	Amazing guy Sewar, hope there were more agents so helpful	5
EasyJet	Amazing help	5
EasyJet	Amazing help to change my flight. Thank you!	5
EasyJet	Amazing help today did exactly what I needed thanks	5
EasyJet	Amazing help today, wish it was that easy with other airlines. Thank you	5
Turkish Airlines	Amazing how poor customers service this agency can offer. Talt to them many times, in order to have a refund setlled. This morning their customer service suggested me to go to their agency in Copenhagen Airport. When I got there , it was closed. Not for the day - but for ever!Talked to their " customer service" again - again, who just tell me , "your money has been transferred in our system long time ago".But , they never reached my bank account.Last time ever , I fly with this company	1
EasyJet	Amazing lovely guy, really helpful! So grateful!	5
EasyJet	Amazing service	5
EasyJet	Amazing service - Swift and understanding. Pleasure speaking with.	5
EasyJet	Amazing service - very helpful and quick to sort my issue on what was a busy and stressful day due to storm disruption. The chat agent couldn't have been more helpful	5
Jet2.com	Amazing service and flight	5

EasyJet

Always went with jet2 in the past but as they never flew to the destination we want to go to used EasyJet thinking how bad can they be!?!After 3 months of having the holiday booked they have cancelled our holiday with no explanation. After calling up to see what our options were they advised us we could fly out 4 days before which we were happy to do. Then they informed us to make this change we would have to pay another Â£2200 for the trip! Clearly not willing to pay.How do companies get away with this!!!

1

Norwegian

Always willing to help, low cost prices and service which tops much more expensive airline!I just got returned money for the unfortunately damaged luggage, they returned it in full after presenting them with my bank statement (purchase date) and even though their rules required a bill of purchase.Just love them! :-)

5

Wizz Air

Always with delays, they sit you for long periods of time in the airplane with no air conditioning. Why do they do that ?The costs are actualy not low-cost but the services are.Flying hours are always obscure.If you have any other option don't fly with wizzair. Take the buss.

1

Jet2.com

Always wonderful to fly with Jet2, never fail to impress. Right from check in all the way thru to the flight. Have always recommended to friends and family.

5

Pegasus Airlines

Always, always flights are delaying. I am so sick of this. Never going to fly with Pegasus again I hope. I fly with Turkish Airlines per month at least and they do not have this problem. Stay away from Pegasus if you value your time and mental health

1

EasyJet

Always, always late or cancelling flights â€¦ sitting in the plane for nearly an hour waiting to take off while I write this!

1

Grupo IAG

Always, always late. Sometimes by hours, sometimes by days. The unprofessionalism and lack of integrity is that they don't announce it till you're already at the airport to board or even to pick a passenger up.I now just pay extra money to fly ANY other airline.

1

SAS

Am 23.03.2020 wurde seitens SAS die FlÃ¼ge (RHP3NW) meiner Familie storniert .Ich warte nun also seit 10 Wochen auf die RÃ¼ckerstattung des Flugpreises!Ich verstehe, dass durch Corona die Lage schwierig ist. Den Kunden aber einfach im Regen stehen zu lassen und mit nichtssagenden Floskeln abzuspeisen ist nicht akzeptabel!Ich hÃ¤tte von dieser Airline mehr erwartet. Die Kontaktaufnahme zum Unternehmen ist dabei ebenso grottenschlecht bzw. nahezu unmÃ¶glich. Keine KontaktmÃ¶glichkeit per Email nur eine Hotline, die einen vertrÃ¶stet (nach laaanger Wartezeit).Ein solches Verhalten passt eher zu einem BetrÃ¼ger als zu einem seriÃ¶sen Unternehmen.#English#On 23.03.2020 SAS cancelled the flights (RHP3NW) of my family.I have been waiting for 10 weeks now for a refund of the flight price!I understand that due to Corona, the situation is difficult. But to leave the customer standing in the rain and to fob him off with meaningless phrases is not acceptable!I would have expected more from this airline. Contact with the company is just as bad or almost impossible. No possibility to contact them by email, only a hotline that puts you off (after a long wait).Such behaviour is more suitable for a fraudster than for a serious company.

1

Grupo AirFrance-KLM

Am 28.6.2020 habe ich die Erstattung beantragt.Sachlage: Flug seitens der Airline storniert,bis jetzt (29.9. 2020) kein Geldeingang, nur vor 2 Wochen eine Mail die mir eine Wartezeit von weiteren 2 bis 3 Monaten in Aussicht stellt.Auszug:Recently, you've asked for a cash refund. Because of the overwhelming volume of requests, we are still busy processing your request. We are very sorry for the delay, but we haven't forgotten you.We have scaled up our KLM Customer Contact Centre and renewed our automated processes to help you faster. We are trying to complete your request within 60 days. However, because of the challenging situation we are in, it may take up to 90 days for us to process your request and check your eligibility for a refund. Once we processed it, we'll inform you again via e-mail. You can also check the status of your request in My Trip on KLM.com.[1]

1

Ryanair

Am I just lucky! We have used ryanair on quite a few occasions going to Spain morocco and have never had a problem with this airline always found ontime staff helpful we booked flights in March for October 2020 for morocco refund no problem for either me or son in law my first choice of air travel is ryanair every time I don't understand some people if you 5star book a private jet ,what they have done for cheap air travel is great !

5

EasyJet

Am I surprised to see such a low score on Trustpilot for EasyJet? Of course not, it's completely justified.I've battle with EasyJet in the past for destroying my luggage, and of course they took no responsibility at all. Now I find they are taking no responsibility for the xenophobic treatment my husband received from a member of their staff when we were boarding. My official complaint being dismissed, and the only response I received was EasyJet telling me that they have no racist staff, and I was made to feel my complaint was made up, and therefore not valid.My Romanian husband has pre-settled status, we had already been through passport control, no problems, straight through. Then on boarding, a woman working for EasyJet decided that my husband's small suitcase which he has travelled numerous times with, on EasyJet flights, was too large to be cabin luggage. The same suitcase I measured and was exactly the same measurements as on EasyJet's website when I booked the flight. When he explained that he had travelled from the UK to Italy with the case on the plane and asked how can it now be too big to travel back with, the answer he got was, things are different in Italy. What? This is still EasyJet, regardless of what country we are in. She would not let my husband travel unless he paid over 40 Euros, which he had no choice but to do.This is the great big EasyJet con, that I see thousands of people are experiencing. Money is tight, you book a cheap flight with a budget airline to save yourself some cash. To save even more money, you take a cabin bag, this bag is within the measurements supplied on EasyJet's website, but magically either on your departure or arrival, EasyJet staff suddenly decide that your luggage is too big and charge you for it to go into checked baggage. Suddenly the savings you have made go out the window, and you have no choice but to pay or you won't be allowed on the flight. I don't think this is a coincidence that this is happening to so many passengers, I think this is deliberate, and a money-making scheme.This alone was annoying, of course but because we disagreed with the woman from EasyJet and asked her to see sense. She decided to turn her attention to my husband's nationality. Once seeing his Romanian passport, she asked his to produce a visa. He did not require a visa, and EasyJet's response to me said he did not need a visa. I have asked why he was asked for a visa then, and I have yet to receive a response.I explained to her that he did not require a visa to enter the UK as he has pre-settled status, and we have already been through passport control. It's very hard to complain about someone who is being passive aggressive, and looking right through you, and rolling their eyes. You can't prove that kind of behaviour, but that's how she was. She then asked my husband to prove he had pre-settled status, I again said, we have already been through passport control! I could now see this was personal, and she just wanted to make our lives difficult and hopefully stop us from boarding the plane. I called her out on her xenophobic behaviour, and that my husband shouldn't be treated like this because he's Romanian. Blank stare as she has been trained to do.Thankfully I'm very organised, and had the documents on my phone, so she had no choice but to accept them. I must add this is all before boarding. So, we then had to re-join the queue to board, where she checked our documents again!!I will not stand for husband being treated like a second-class citizen because of the country he was born in, it is utterly disgraceful, and for EasyJet to dismiss my complaint so easily shows they are a company with no morals.

1

Ryanair

Am a regular Ryanair user but for the last week have been unable to book and pay for a flight - it declines both my debit cards (have used both on Ryanair before without problem including the previous week) and my PayPal. Have tried on App and website without success and tried every troubleshooting idea. Very odd....

1

Ryanair

Am just sick of the delayed flights and no one cares about you missing your bus or connecting flights when these lights are delayed.

1

EasyJet

Am on holiday in Marrakech, and I haven't received my transfer pickup time, before leaving Belfast was sent a text by easyjet saying if I needed help to use live chat, when I do use the live chat they say that they can't help and I have to contact by fone. The agent then just said have a nice morning and ended the chat. I'm disabled and my flight home is at 18.30 this evening, any other time I've got my pickup time the day before.

1

EasyJet

Am really disappointed with EasyjetBooked a flight with them over a month leaving this Saturday going to Liverpool returning Belfast two days later (Monday)A new club/entertainment centre is opening in Liverpool and was given a personal VIP Invitation. This was originally delayed due to the Corona VirusBoris Johnson this morning announced that Lockdown easing has been delayed. Clubs, Casinos and bowling alleys will remain closed for a further two weeksPhoned Easyjet to cancel the original booking and arrange another flight in Two Weeks. They can do that but subject to a cancellation fee of Â£66.00. That is how much I paid for the original return flightConsidering this is beyond my control and not putting Easyjet Jet at any financial disadvantage, Your customer service stinks and will no longer be using your airline that I use regularly for business travelBelfast International Airport Car Parking refunded no questions asked online. That is real customer service for you

1

Ryanair

Am sitting at palma Airport about to take off on flight FR1203 and the plane is so dirty. Am on the most disgusting Ryanair flight. The floors are filthy. The toilets are blocked and we saw the flight attendant Hassan put his dirty shoe on the toilet seat to push the blockage down. He also lied and said they have cleaned the aircraft #ryanaircabincrew #ryanairstories #Ryanair #badairlines #airlines

1

Ryanair

Am sorry about this, but i will never try to fly with this company. It is too much in the news, and always with something creepy to tell about services and how they treat their employe's.. I don't like this attitude from an company.. Well maybe it's cheep, but i guess it is many cheep flight companies that we can fly with. Sorry, i rather stay home than fly with RyanAir....

2

Jet2.com

Am very happy

5

Grupo IAG

Am writing this from seat 25A on BA flight 539, located on the tarmac of CDG airport Paris . We have been here an hour now. When we first get onboard, we are urged to quickly take our seats for an on-time departure. We are seated, ready to go. The pilot chippily delivers a series of superficial welcomes, then drops an, "Oh, and by the way, we are delayed an estimated 1 hour 10 minutes" because of weather in London. So I will miss my connection. He says flights have been delayed in London all morning. So essentially, British Airways kept us in the dark, blocking the ability for passengers to proactively find an alternate flight solution.Furthermore, without my consent, BA moved me from an exit row seat with plenty of legroom, to a seat in the back of their sardine can section. Beware: when BA becomes nice, it's their precursor to screwing you.

1

EasyJet

Amaizing Best person i have spoken to on a Customer Service 5 Stars

5

Pegasus Airlines

Amateurish. Low quality travel. Poor communication (which financially impacts the passenger). Poor customer relations (forms fail on mobile browsers, no other contact options). Booking in English, confirmation in Turkish. Uncomfortable planes (no recline). Chaotic passenger management (general charge to the doors immediately on landing when still taxi-ing). Weird, worthless points. But helpful routes U.K. to Turkey; I hope they invest in web experience and customer care to improve. I will actively AVOID further to very disappointing experience.

1

Vueling

Amateurs. Terrible service and delayed flights

1

Jet2.com

Amazing - Keep the Birmingham to Vienna route please

5

EasyJet

Amazing - online help from live person changed a small change in the name . Great service. Ignore the 'Email complaint' where I asked for help earlier

5

Norwegian

Amazing Customer Service, had to call them few times for assistance, always so polite and helpful. And compared to other airlines, the prices are reasonable. Always a great experience.

5

EasyJet

Amazing Service with a name change

5

EasyJet

Amazing agent!!

5

EasyJet

Amazing agent. Helped me with quoting multiple flight bookings.

5

Eurowings

Amazing aircraft! New, clean, honest leg spaces, super friendly cabin crew.Flight in time!!!It started, that we cant proceed online check in as our flight was early and have tide timing,spent an hour on phone but they can't fix it. At airport at the desk they advised us of the APP needed for online checking due we bought the ticks via the agent...Terminal crew put icing on the cake))Proudly escorted us in the police style to the desk and requested payment for the bag with our winter clothes.We explained that travelling between seasons and there nothing only shoes pants jamper and jacket which we can simply put it on and go inside with no bag...She says we CANT DO THAT. can we or can not???))So we gave her cash money and she has change told us we have to run around break the note to pay her 50 sharp...We were happy give a 100 just end this circus... but she wanted 50...finally someone from the crowd break it and it was paid. After that the bag got proud sticker and go with us in half empty aircraft with massive ! Bravo to the construction luggage compartments...Our morning was on its top ))) but we really hope she feel good about and wishing her a happy day and all the best .It was a connected flight from Hamburg to Bilbao.

1

Norwegian

Amazing airline. I flew from Barcelona to Krabi in Thailand with a stop in Oslo. Nice comfortable seats with good entertainment system. Very kind and nice cabin crew and safety was not compromised on both flights. Very good choice of food and drinks, good wifi on route to Oslo. Definitely a good choice.

10

Turkish Airlines

Amazing airlines, the food was delicious.I highly recommend Turkish airlines

5

Turkish Airlines

Amazing airlines, very good inflight service.

5

Jet2.com

Amazing alway fly with jet2 never had a problem x

5

EasyJet

Amazing and happy

5

Jet2.com

Amazing and helpful staffFlight was delayed likely from the airport

4

Jet2.com

Amazing as always staff very helpful and friendly smooth check in and comfortable flight use them 4-5 times a year won't fly with anyon else

5

Jet2.com

Amazing as always with Jet2! Please keep the resort check in!

5

Jet2.com

Amazing as always! Never book with anybody else! I go about five times a year with you from LBA. Staff are amazing! ðŸ¤©

5

Jet2.com

Amazing as always. Won't fly with anyone else now. Staff are excellent and make you feel genuinely welcome. Comfortable enough and service is always top notch.

5

Jet2.com

Amazing as usual , staff to greet and direct you at check in . No queues . Flights on time and landed 45 minutes early on way back . Lovely friendly cabin staff . Great choice of food and drink . Just wish you wouldn't charge so much in school holidays 200 pounds each more than Ryanair so reluctantly will fly with them in summer ðŸ˜©

5

Jet2.com

Amazing as usual. From check in to fabulous flight crew. Will not fly with any other airline. 10/10

5

Jet2.com

Amazing but ..... From the airport crew to cabin crew I couldn't fault. Always helpful and polite, and willing to help.Reason for 4 stars instead of 5, the seats on the plane are so uncomfortable. Plenty of leg room, tick ... that isn't the issue it is the seat itself. Have you tried spending more than an hour sitting on them?

4

Jet2.com

Amazing cabin crew a d the cabin manager went above and beyond - Andrea FadzA credit to Jet2

5

Jet2.com

Amazing cabin crew nothing too much trouble spoke to a younger member of the crew really sorry but can't remember her name, but she was on standby and had get to work very quickly so I'm sure you can identify her.She was super helpful and very engaging as a member of the team. I've worked in customer service and delivering training for 25 + years.If I was recruiting I would sign her up straight away too good to lose.

5

Jet2.com

Amazing check in..staff all very friendly and helpful. Made to feel special from the start. Flight crew again very friendly and nothing too much trouble. We always look to fly JET2 for reliability and confidence in the flight.

5

Jet2.com

Amazing clean flight âœˆï¸ nicer customer service

5

EasyJet

Amazing client support!Super helpful and understanding agent that went beyond to help out!! The only thing was that gave little time to make a decision / ask questions since the payment link expired in only 5 minutes. But other than that, amazing!

5

EasyJet

Amazing company always good value cannot understand the negative feedback on here.

5

EasyJet

Amazing consultant , Thank you Mohammad

5

Grupo AirFrance-KLM

Amazing costumer service, managed to get my reschedule sorted in no time.

5

Jet2.com

Amazing crew and good food and flight as always

5

Jet2.com

Amazing crew, and Jet2 staff in general. Helpful, knowledgeable, so so friendly. Service is outstanding coupled with customer care. They even recognised me as a frequent flyer (and being ex-crew, though not with Jet2....though I'd love to woke for them!!). And I've travelled 22 times from East Midlands over last 20 months, I've never been asked about the extra 5 months on my passport, never been asked about the size of my carry on case, and never been charged at East Midlands or Malaga to check it in at point of departure if my "back goes" due to pain. Just amazing & outstanding. Thank you.

5

Grupo AirFrance-KLM

Amazing crew, from the Pilots who show you around the plane to the cabin crew who put a smile on your face. Extremely helpful for us with a 6month old baby. Delta Airlines dont stick to just the minimum service standards on paper, they went beyond it we totally enjoyed it!

5

EasyJet

Amazing customer care experience. I had a few queries and they were resolved quickly and efficiently but the customer care advisor Yazan. Very polite, knowledgeable and helpful. Thank you so much

5

EasyJet

Amazing customer service

5

EasyJet

Amazing customer service 100/10 I messed up with the names on booking and they sorted it out no problem

5

Grupo IAG

Amazing customer service at the gate. I missed my original flight though my own error and the gentleman at the gate couldnâ€™t have been nicer put me on the next flight to London with no hesitation and no judgement. Iâ€™m so appreciative to have been treated this way. Thank you Aer Lingus.

10

EasyJet

Amazing customer service even if I didn't proceed with the change. Ahmed was polite and helpful and his kind words made my day. Wonderful person!

5

Ryanair

Amazing customer service from Amy at the Ryanair check in desk at Liverpool airport last night around 23:00.After a very long day or delays, cancellations and missed connections, she sorted us out on a morning flight against all odds. All done under pressure with a smile.All staff we encountered while rushing through the airport were friendly and helpful.

5

Ryanair

Amazing customer service which I feel I need to share. We all normally only review bad customer service.A long story but I booked a flight to Dublin which I needed to cancel. If you have a bereavement of an immediate family member within 28 days of your flight, Ryanair refund you the full amount without any hassle when you produce proof. I was truly amazed at the lovely letter that accompanied the email expressing their condolences. Aer lingus needs to learn something from Ryanair. Are Lingus just charge extortinate amounts for flights to Dublin if you are in a hurry to get to a sick / dying relative. Well done Ryanair...at last an airline with a bit of compassion!! Thank you.

5

EasyJet

Amazing customer service! Fadi truly saved our family's christmas and I couldn't be more grateful.

5

Pegasus Airlines

Amazing customer service!I called them because I ended up with double tickets for the same flight (one directly from them and one through untrustworthy website). I had this guy Yacin on the phone, who took the time to help me out with everything I asked, and took time to give me all the requested information.Super happy :)!

5

EasyJet

Amazing customer service, Fatima went out of her way to go above and beyond! Thank you so much for restoring my faith in customer service.

5

EasyJet

Amazing customer service, went above and beyond.I had some issues re-booking flights and was getting nowhere with their website or the app. And the Chatbot was useless! So I decided to try the live chat function. Honestly, I thought it'd get nowhere, but was so pleasantly surprised with how quickly and efficiently they checked and sorted everything out for me. From a frustrated to a very happy customer in under 10 minutes!

5

Jet2.com

Amazing customer service.

5

Ryanair

Amazing customer service. Kind and helpful ground operators. We will fly with Ryan Air more.

5

EasyJet

Amazing customer service. Musa helped me quickly and efficiently and was very friendly. Thanks again :)

5

Jet2.com

Amazing customer service. They sat all of us together on return flight which was such a relief being a single parent and three children

5

Turkish Airlines

Amazing experience after having to reschedule after we couldn't board due to immigration issues. Everything was fixed for us to travel the next day when we visited their head office in Dubai. I regret not getting the name of the advisor who helped me. She had such a calming vibe and went above and beyond to help us. I cannot express the relief we felt! 5-star experience as always! My preferred airline. Better than Emirates in my experience.

5

Turkish Airlines

Amazing experience with a lost booking, they helped immediately and fixed the problem! The booking was messed up with Hotwire and the flights through Turkish Airways were fixed via the airline since Hotwire doesn't know what it's doing.

5

EasyJet

Amazing experience with customer service!Thanks so much to Haneen for quickly and kindly assisting with a name issue on my ticket.

5

Pegasus Airlines

Amazing experience, comfortable flights, helpful staff and fair prices!

5

EasyJet

Amazing experience, flights changed at no extra cost as Easyjet changed the original flight times

5

Pegasus Airlines

Amazing experience,comfortable flights,fair prices...

5

Grupo AirFrance-KLM

Amazing experience. I change to AF after a very bad expierence with LH and didn t have high expectations after covid. I was so positively surprised: very nice staff starting from Check in finishing by onboard staff, amazing and friendly. Small food & beverage on board. Great service, very very happy about my flight and from today I will select only AF for my travels. Thank you !

5

EasyJet

Amazing fast service very pleased

5

Jet2.com

Amazing flight

5

Jet2.com

Amazing flight and amazing care. Going and coming back. Faultless. Thank you jet 2 .the best by far.

5

Grupo IAG

Amazing flight and comfortable. The premium economy seats have been upgraded with a leg rest. New aircraft. Staff very friendly and professional. The food was great, beyond expectation.

10

Jet2.com

Amazing flight crew very smooth boarding flight there and back was perfect :)

5

Jet2.com

Amazing flight times, no delays and comfortable journey ðŸ™ŒðŸ»

5

Norwegian

Amazing flight with Norwegian from Birmingham to Malaga and smooth from start to finish. Check in quick and they even took our hand luggage, so we didn't have to carry that around the airport. Can't praise then enough. Hadn't heard of them before as its been 4 years since I last went away, but will use them again.

10

Jet2.com

Amazing flight! Thank you x

5

Jet2.com

Amazing flight, customer assistants were so friendly, informative and helpful. Can't wait to fly either you again soon.

5

Jet2.com

Amazing flights and service. Once again. Thank you

5

Jet2.com

Amazing flights, very well organised and comfortable seats. Both flights were on time and even early landing. Jet 2 is my go to.

5

Grupo AirFrance-KLM

Amazing friendly cabin crews for the flight on the 26/10 from Paris to Dakar . The flight was smooth and relaxing!!

5

Jet2.com

Amazing from start to finish, no trouble with the luggage very adaptable and welcoming when we arrived at the airport also in the flight the staff where very friendly which is great because most of the airlines are not like thatCould not fault

5

Jet2.com

Amazing from start to finish. Easy quick check in, comfortable flight, nice hot food on the plane and friendly, helpful staff.

5

EasyJet

Amazing guy Sewar, hope there were more agents so helpful

5

EasyJet

Amazing help

5

EasyJet

Amazing help to change my flight. Thank you!

5

EasyJet

Amazing help today did exactly what I needed thanks

5

EasyJet

Amazing help today, wish it was that easy with other airlines. Thank you

5

Turkish Airlines

Amazing how poor customers service this agency can offer. Talt to them many times, in order to have a refund setlled. This morning their customer service suggested me to go to their agency in Copenhagen Airport. When I got there , it was closed. Not for the day - but for ever!Talked to their " customer service" again - again, who just tell me , "your money has been transferred in our system long time ago".But , they never reached my bank account.Last time ever , I fly with this company

1

EasyJet

Amazing lovely guy, really helpful! So grateful!

5

EasyJet

Amazing service

5

EasyJet

Amazing service - Swift and understanding. Pleasure speaking with.

5

EasyJet

Amazing service - very helpful and quick to sort my issue on what was a busy and stressful day due to storm disruption. The chat agent couldn't have been more helpful

5

Jet2.com

Amazing service and flight

5