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Grupo AirFrance-KLM
Amsterdam to Cape Town. Flight was fine. Food is always poor. Staff is less friendly than other major airlines. Once you sign up for their Flying blue program, prepare for spam. They will use multiple different email addresses and require you to cancel each one separately. After having cancelled all newsletters (and waiting for 2 days as described), I still receive emails. Then, try and cancel your Flying blue program. Until recently, you still had to send a paper letter to France in order to stop the program. KLM provides multiple options for contact, all which are unresponsive and slow. Multiple people have called and waited for hours for urgent matters. They respond quickly on their facebook page in order to save face, but continue to tell customers to private message them, which is terribly slow. I will avoid flying with KLM and Air France again, even though I was a loyal customer.
1
Grupo AirFrance-KLM
Amsterdam to Copenhagen. Although my flight was on time the staff was incredibly rude making the journey a very unpleasant experience. I fly quite a lot, at least once a month, and have never experienced anything quite like this before. Having worked with service myself I am always very carefully to treat service personnel with respect, and in return I expect to be respected as a passenger. After an unpleasant encounter with one of the ground staff in Amsterdam I felt incredibly uncomfortable and disrespected. I was required to check in my hand luggage as the flight was fully booked, as this would mean further delays for me I kindly asked if perhaps would have been possible for me to bring my hand luggage on the flight. The lady behind the counter told me no, without additional expressions such as "unfortunately" or "I am sorry but...". She then threatened to rebook my flight. When I told her that I had already been delayed and that it would not be possible for me to catch a later flight she replied with "that is not my problem". When I told her that I would try to repack my bag, according to her own instructions, she once again threatened to rebook my flight, despite me having told her no once already. She phrased this as a threat rather than a kind suggestion. I understand that she was tired and that her understanding of English was limited. However, I found my self entering the flight feeling incredibly disrespected and offended.
5
Norwegian
Amsterdam to Copenhagen. Arrived more than 2 hours before departure, checked in, went through security and waited in the lounge on November 7th. Shortly before boarding the gate was changed from D60 to M3. In the airport there are no signs to direct you to M3 and no staff could guide. To go from D60 to you M3 you have to exit through the baggage area and into an other terminal. Just saw the cabin door close when finally arriving at the new gate. Schiphol apparently shuffles low cost carriers around all over the airport in the last minute. Had to get a hotel for the night and buy an expensive last-minute SAS ticket to get home the following morning.
1
Grupo AirFrance-KLM
Amsterdam to Copenhagen. We purchased Flight tickets for KLM for a business trip, but were put in the worst quality plane from Carpatair, a Fokker 100, which is a plane built before 1997. It had a computer error causing us a 1.5 hour delay. Never want to fly with KLM again if I can avoid it.
1
Grupo IAG
Amsterdam to Cork. Although there was a huge queue for the passport control at Amsterdam Airport and had to spend 45 minutes in security lines, I managed to get to the gate 15 minutes before departure time, but the assistant didn't let me on board, as the door was already closed. They ruined my birthday weekend with my family. They refuse to give any refund, the customer service is not available during weekends and during weekdays after 20 minutes waiting time they hang up if they receive a complaint.
1
Grupo AirFrance-KLM
Amsterdam to Curacao with KLM. Experienced a slight delay to the flight, which was explained at least. Boarding was swift. Problems started shortly after takeoff, our entertainment system didn't work, must have been the whole row as the guys next to us wasn't working either, this continued for around an hour and a half, the call bell didn't work and no flight crew came near us during this time. It was eventually fixed. The entertainment system itself wasn't great quality, sound was awful and picture was poor (to be expected on these aging jets). But it did the job. Service was strange. For some reason they stated service to rows behind us instead of just starting at the bulkhead, so the 2 rows in the middle bulkhead most have been last to be served by some margin. The food was great, just what I needed and more than I was expecting. The crew themselves seemed very friendly and seemed to enjoy their job which is a major plus, just didn't understand why they started meal service 2 rows down instead of at the front. Mostly enjoyed this smooth flight, aside from some problems that we encountered unfortunately.
7
Turkish Airlines
Amsterdam to Doha via Istanbul. I booked a flight with this airline to leave Amsterdam on 30th December 2019 at 18:00 and to arrive in Doha on 31 December at 07:00. They then change it to arrive in Qatar on 1st January at 0700. We reschedule the flight to depart from Amsterdam on 30th December at 12:00 to arrive in Qatar on 31st December. today they change again their flights and we had to schedule again to depart from Amsterdam on 29th December to fit the airline as there is no flights on 30 December. I am very disappointed in this airline as we had to change all our schedules and plans to fit the airline. I will not recommend this airline due to changes like this.
1
Pegasus Airlines
Amsterdam to Doha via Istanbul. I traveled at seat 14D-F with my family. It was behind the exit seats. Seats were really narrow, it was a terrible flight. Additionally, the cabin temperature was high.
1
Grupo AirFrance-KLM
Amsterdam to Dubai. First the checkin experience was very sad at the airport. The staff was testing some new system and it was not working at all and then they were sending customers to a check-in counter (where only 1 person was sitting) and it was leading to long line. Very bad experience. Then at the checkin date again their system was not working properly and not able to read the passport well and they were least bothered about customer at all. They are advertising big things about 100 years of airlines but very poor staff. Only saving grace was staff in aircraft. The seats were too narrow. My food was bad.
2
Grupo IAG
Amsterdam to Dublin. Bad communication on flight delay - basically none, arriving plane only landed 10min before planned take-off still no information. Yes, planes are delayed all the time but a minimum of straight forward communication should be possible. Also very unfriendly personal randomly picking hand luggage to be checked in and somehow picking exactly does people who then had their hands full of stuff like batteries, Computers and such that are not allowed to be checked in. Seriously needs to improve staff training and communication procedures.
4
Grupo AirFrance-KLM
Amsterdam to Frankfurt. First time flying KLM and thoroughly impressed! The flight was delayed for 10 minutes but the cabin crew and the pilots were exceptional. They carry a genuine smile whenever they interact with passengers, something that is hardly seen. Upon deplaning, the pilot stood at the door and said good-bye to passengers, even helping carry one of the strollers down to the bus. Food (egg salad tortilla wraps + water) was very decent for a 45-minute flight. I am a frequent flyer with Star Alliance but would fly again with KLM any day.
10
Lufthansa
Amsterdam to Frankfurt. The worst experience i have had with the airline in terms of emergency management. Weather was a bit rainy, so they cancelled the flight - almost no other airline did, but ok. Nobody from the staff knew what to do, how to handle the passengers. Took me about two hours to get hold of anyone. Lufthansa hasn't made any attempt at rebooking with another airline - said they tried with their partners (only partners), but those had no seats. Then they planned to book me for the next evening, took a lot of effort to have them book me for the morning - I had a venue to attend as a photographer, which I ended up missing. Then they booked the passengers into some hotel 50 miles from the airport, without providing transportation. Cab cost me 70 EUR each way - which they promised to pay back, but it's been over a month now, and I still haven't heard back - and it's impossible to get hold of anyone responsible for that, operators just tell you "Oh sorry, hope they get back to you". Might be ok when everything's fine, but as soon as something goes wrong, you're in trouble.
1
EasyJet
Amsterdam to Gatwick. Flew with easyJet on an evening departure. With the current French ATC strikes, the departure was delayed by an hour - outside of the airline control. Thanks to the work of the crew and ground staff we left Amsterdam just 30 minutes late and ended up landing at Gatwick, 1 minute early. Friendly and approachable staff as ever and a very reasonable fare. Would highly recommend, easyJet - rarely have a problem when travelling with them.
10
EasyJet
Amsterdam to Gatwick. Flight was fully booked and cheap with 23 euros. Boarding at Schiphol was not very fast. Cabin was fitted with newer seats and were OK, legroom was tight. Service on board was limited due to the short length of this flight. Flight arrived 20 minutes early.
6
EasyJet
Amsterdam to Gatwick. My 82 year old mother was due to fly back home to Gatwick on Friday 26th July. However when she got to the airport she discovered her flight had been cancelled. She only received an SMS message to confirm this after she had arrived at the airport. After a long wait he got rebooked for this evening (2 nights later.) The flight has been cancelled again. This time Easyjet did not bother to let her know! She is an elderly lady travelling alone with special assistance. Easyjet has completely abandoned her. We have been customers for many years. This is an absolute scandal! If she didn't have us here how on earth would she cope?
1
Grupo AirFrance-KLM
Amsterdam to Hamburg. Avoid if at all possible. The flight cabin, food and flight crew are of an acceptable quality but the logistics are terrible. The website and app are really difficult to use. The luggage was lost for the whole plane load of passengers. Imagine how poor the procedures are if you can lose not one but a plane load of luggage. The subsequent experience of trying to get it back beggars belief. Three days later, still no bag, no apology and no money to buy new clothes. They don’t read and respond to complaints, just give a standard message noting they received your complaint. This has been a terrible experience of an airline that doesn’t have its act together and does not care about its passengers.
2
Grupo IAG
Amsterdam to Hartford via Dublin. Flying business class and they lost my suitcase. Claiming your suitcase and contacting the missing baggage department is handled somewhere in India (call center). Total not capable people who answering like robots. Compensation, never heard of and irritation to the top on my side. Cheap, amateurish and no service at all when you want to find out where your suitcase is when you call, sent mails etc. I want to have compensation for my ruined one week stay in the USA.
1
Grupo AirFrance-KLM
Amsterdam to Helsinki in June 2019. Good flight. Good food. On time departure. On board staff were friendly. The flight was delayed due to rain in the Netherland
7
Grupo AirFrance-KLM
Amsterdam to Helsinki in June 2019. Good flight. Good food. On time departure. On board staff were friendly. The flight was delayed due to rain in the Netherlands.
7
Grupo AirFrance-KLM
Amsterdam to Helsinki. Excellent service onboard. Comfortable seats and all in all a very smooth and pleasant flight from Amsterdam to Helsinki. Lost luggage was delivered prompt the following day and the airline kept us well informed about the situation all the time. Thank you - we´ll come back!
9
Grupo AirFrance-KLM
Amsterdam to Helsinki. Very good crew and hospitality. Tasty foods and cakes. Smiling and happy crew. On time performance. I wish i have more food or on time purchasable foods.
8
Grupo AirFrance-KLM
Amsterdam to Ibiza. I checked-in online and traveled only with a hand-luggage, so everything was extremely smooth and fast on the ground - loved it. Plane was pretty worn and old, I even had a leakage for a few minutes above my head from the air-conditioning and I was not the only one, there goes a point. Staff were among the best I have ever seen - very good service with lots of smile. I was satisfied with the meal service, both pasta and wine were better than I expected. However, there was no IFE at all - there goes another point. Overall: Price-Quality range of KLM is pretty high.
8
Grupo AirFrance-KLM
Amsterdam to Ibiza. Worst customer service ever. We booked a KLM flight Via Amsterdam. After first leg was delayed more than 1h (operated by Pegasus) and we missed our connection, as well as the automatic rebooking due to the huge airports and long security lines, they refused to help us and sent us out of the terminal to Pegasus who sent us back to KLM . No desire to help at the transfer desk. Made us feel totally helpless.
2
Grupo AirFrance-KLM
Amsterdam to Inverness. I have been flying with KLM for a while now and have not had any bad experiences. Staff are always friendly and helpful. Since I have been flying only within the Europe, there is always a choice of a snack and a drink. Even though the tickets are a little bit expensive but I do not regret paying more, as it pays off. Would highly recommend this airline.
10
Turkish Airlines
Amsterdam to Istanbul. Check-in was very convenient and fast. The flight departed on time and the seats of the former Kingfisher Airlines plane were quite comfortable with decent legroom. Turkish Airlines has two of these ex Kingfisher planes in its fleet which have a different entertainment system, which has very limited entertainment options. On this 3 hour flight a hot meal was served (chicken was tasty) together with a drink service. The crew was professional and polite. After landing the taxi time to the gate at the New Istanbul Airport was quite long, but we arrived on time. In the end it was a good experience.
8
Turkish Airlines
Amsterdam to Istanbul. IFE selection and economy catering of Turkish is perfect, no complaints in that department. Seat pitch was not as problematic as I usually encounter in their A330-300s, this time it was okay. However, their ground service is sloppy almost everywhere. You do not always see 50 minutes delay in boarding at Schiphol. Cabin crew do their job, but without any smile - as usual in Turkish.
7
Turkish Airlines
Amsterdam to Istanbul. On August 30th i had a problem with checking in on my flight to Istanbul. They told me my ticket was invalid because I accidentally used my initials instead of my full first name while booking my tickets. All the other information was correct, but they still made me buy a new ticket. The employee behind the service desk told me that i could get a refund if I contacted the head office. I have called and emailed them but they will not reply. To make matters worse, as a reply to my feedback form (that they suggested i fill in and send) they just said “case resolved” without talking to me. I have spend an extra 500 euros and the least I expect from Turkish Airlines is a reply to my question/complaint. They don't seem to care about their customers at all and I am very disappointed.
1
Turkish Airlines
Amsterdam to Istanbul. The flight was delayed for around 50 minutes in departure. Ground staffs were good at Amsterdam Schiphol airport. Cabin crew were good, food was good. This airline sent me a email offering me a compensation of 300 Euro due to the dela).
9
Turkish Airlines
Amsterdam to Istanbul. We expect more from Turkish Airlines. I was at Amsterdam airport. The staff of Turkish airlines was rude told me I cannot bring my laptop bag and a cabin suitcase inside the airplane? People were bringing 3 bags and luggage inside the airplane but no one told them it is wrong! The airplane from Amsterdam to Istanbul did not have a front monitor. The internet inside the airplane did not work. The flight attendants were not really friendly, they were just polite and strict.
5
Grupo AirFrance-KLM
Amsterdam to JFK New York. Very bad experience - in snowy conditions, but not honest updates. The aircraft had 5 hours (or longer) delay. They did manage to fly us from Amsterdam to New York - no extra treats to say thank you. At the landing - 10 minutes before touch down), the crew made an announcement that they had not taken our luggage and that we would get info at the gate. The info was a little card with a phone number to call -delta (my airline / code share). The person at the phone told me that she could not help me and that I needed to file claim with klm. I filed claim online - very long process at the end of which I got the standard legal disclaimer (that the airline took no responsibility what so ever). I spent another hour trying to talk to a person, was directed to delta baggage who were polite and helpful - gave me reference number and phone number.
1
Grupo AirFrance-KLM
Amsterdam to Kiev. Just right before boarding - near the entrance to the plane - the KLM personnel took my hand luggage and did not even ask if I needed it in the cabin. My hand luggage was checked-in and sent to the rest of checked-in baggage. All the necessary things were left inside. Everything what I need between 2 flights and during a busines meeting was taken away and will be delievered to the last destination. Qualification of staff - score zero. I wouldn't use this airline again.
1
Grupo AirFrance-KLM
Amsterdam to Kiev. KLM is terrible, avoid at all costs. You must pay a crazy price for checked luggage and the price associated is higher than what is listed in the fine print. The seats were tiny and uncomfortable and the food is garbage. I would gladly pay another airline more just to avoid.
1
Grupo AirFrance-KLM
Amsterdam to Kigali. Check- in via Whatsapp, seat reservation quite expensive, best seats already taken, inside, not taken seats are blocked. Seat is very thin but comfortable, own touchscreen, but lousy earphones, medium selection of movies etc. Food was disgusting, drink service so so. Toilets extremely small.
5
SAS
Amsterdam to Klaipeda via Copenhagen. In 2001 I took took a flight with SAS from Amsterdam to Stockholm and enjoyed one of the best short haul flights I had experienced. Great food, great service, great comfort. But, that was 17 years ago. As traditional airlines have cut costs in relation to competition from budget alternatives, I would have to say, of the airlines I've used, SAS have compromised their product the most. The only way they differentiate themselves from budget airlines when flying short-haul, is you get a little bit of extra leg room—and free coffee and tea on flights over 80 minutes. The boarding situation was fairly chaotic, full flights on both AMS to CPH and on the return leg. On this occasion I travelled with my physically disabled child who requires extra assistance. Despite communicating this this ahead of time, outbound, they were completely unprepared, and we had to wrestle a bit to have our needs met. They also had us board last, which was extremely awkward and difficult for the passengers that had already boarded. On the return leg however, they were excellent. Airport staff were ready to meet us and transport us to the connecting flight. With regard to this, and in general, the cabin staff were friendly and helpful. The A320's on both legs were not well cleaned. Slightly grimy throughout the cabin. The plane used for the CPH to AMS flight was particularly bad. During taxiing, the cabin was bombarded with what could best be described as horrible low pitched squeal. In contrast however, the CRJ900's were both very well maintained (operated by City Jet). In summary, as previously alluded to, it seems this airline is barely above budget status these days. At times, that little bit extra shone through, but for the most part, it was functional, it got us where we needed to go, but it is not worth the extra few €'s that you usually have to pay to fly with them. It's stuck between the two worlds, and it doesn't really fulfil either's criteria.
5
Grupo AirFrance-KLM
Amsterdam to Lima flight was a daytime flight. Shortly after departure, lunch service commenced. A choice of 3 main courses was available served in Delft porcelain crockery and using cutlery designed by Dutch designer Marcel Wanders. Before landing in Lima, a light snack was served. I had the Angus hamburger which was quite ordinary. Overall the cabin crew were efficient and friendly throughout the flight. As it was a daytime flight, I managed to watch a movie and listen to some misic before taking a short nap before landing. The choice of entertainment onboard was adequate although I would have liked a wider and more eclectic selection from the classical music section.
8
Grupo AirFrance-KLM
Amsterdam to Lima, it was a great flight enough legroom and great service! The food was good we got enough drinks in 12 hours. The movies where all new movies, just came out of the cinema. Great flight good experience.
10
Vueling
Amsterdam to Lisbon. The flight was not too bad, it was on time and it was a modern plane and clean. But I never had a crew like this in any of my flights. The plane left Amsterdam late morning and I wanted to eat on the plane. So I was kind of waiting for them to serve food. Even so I was asking if I could get a sandwich, they started only when we were already close to Portugal, our final destination. And instead of serving fast, they were chatting with each other and the stewards were flirting with the stewardesses instead of doing their work. I finally got my sandwich 30 min before landing in a 3hr flight. I am not sure if they ever had a training how to work in service. Next time I bring my own food.
5
Vueling
Amsterdam to Lisbon. Vueling managed to lose both our suitcases, as well as 50% of the other passengers on board. Apparently, they just forgot to load an entire truck's worth of luggage. Vueling responds like they couldn't care less. They left us at the destination with no explanation of where our luggage was. They did, in fact, know exactly what had happened, but decided they'd withhold the information from us. It took 5 days before we got our luggage back, all the while Vueling would tell us nothing. It was only when we received an email from the airport, telling us it had arrived, that we knew to pick it up. We, of course, had to purchase toiletries and clothes during this time, and Vueling's customer's service team said they'll reimburse for such expenses. So we made sure to keep hold of receipts. Flash forward to arriving home and filing a claim for this, Vueling decided to wriggle their way out of this by claiming we didn't have the original luggage tag receipt. We had a full page report from the baggage claim process, with our passport info, flight details, and baggage tag information. Basically everything they would possibly need to verify us in their system. But Vueling could not care less about honoring their mistakes and reimbursing customers They are legally bound by the Montreal Convention to reimburse us for this, but presumably, most passengers, including us, don't have time to pursue further legal action. Therefore this is their cheapest, most effective response. This was the final straw for us, but we have had other bad experiences flying with them.
1
Grupo AirFrance-KLM
Amsterdam to London City. KLM have really got it right on this route and show that short haul can still be pleasant. Charming cabin crew, nice seats and even a snack of a sandwich, biscuit and drink served during the short 45 minute journey. Nothing at all to complain about. I will definitely fly with them again.
10
EasyJet
Amsterdam to London October 2024Cancelled 9pm flight after a 2.5 hour delay but called it 'delayed over night' instead. A nice new trick perhaps?Not one single member of Easyjet staff at Schilpol to help anyone. No instructions, no hotel, no vouchers, no water, no food. Delayed sending of Easyjet SMS/email so everyone was left hanging. Had to go back through security which took the best part of an hour, by which time it was nearly midnight making it very difficult to book any accommodation (no help from Easyjet). Managed to find a 4-bed room with some other passengers then had to get a taxi back in city centre.Rebooked on first Eurostar in morning as we were unaware of any other options.Easyjet refused to give any compensation at all. I did manage to get a refund for the useless replacement flight at 1.30pm the next day but because all SMS and emails were delayed it was too late and I had already booked other transport home.Compensation claim declined by Easyjet for train contribution. Dispute filed via EU261 and general complaint made to Easyjet.Easyjet used to be great but they have fallen to pieces lately. Hearing similar stories from so many people at the moment.Extremely poor. Will not use again unless there is really no other choice.
1
EasyJet
Amsterdam to London with easyJet. Flight got cancelled 20 minutes before it was supposed to take off. There was no staff in the connections booth forcing me to leave the airport and go to the departures lounge. The staff didn't care about our problem and had no sympathy at all.
1
Grupo AirFrance-KLM
Amsterdam to London. Am really bad at flying and have a nut allergy. The staff both on the ground and in the air were amazing. They took amazing care asking if I was ok and explaining when I was worried about what was going on. I would fly with them again.
10
Grupo AirFrance-KLM
Amsterdam to London. Due to terrible traffic I arrived a few minutes late at baggage drop off in Amsterdam. Unfortunately, the computer said no and I was unable to check my baggage. Customer service was very helpful and put me on standby for the next flight, not to LCY but LHR, helped me check my bags and gave me a boarding pass for the flight one hour later. At the gate, KLM ground staff were very understanding and friendly and informed me I would be able to board. In my experience, KLM staff on board is helpful and nice.
9
Grupo AirFrance-KLM
Amsterdam to London. Never fly KLM. They overbook flights leaving your journey stressful and unplannable. Was not communicated to me at all why I couldn’t check in my flight remotely online when I got the hint and then going to airport I wasn’t given a seat.
1
Grupo AirFrance-KLM
Amsterdam to Los Angeles. Worst experience possible. KLM top this low quality flying experience. Never ever choose it again. I wish we had negative rating cuz they don’t even deserve 0.
1
EasyJet
Amsterdam to Luton. Excellent service by EasyJet despite issues with the airport. I was supposed to fly with EasyJet from Amsterdam to Luton on the day when the Schiphol Airport was hit by a huge power outage that affected all flights on that day. Like a lot of other morning flights, EasyJet's flight was also cancelled due to the issues at the airport. The next available flight was 2 days later as all other flights were booked out due to the cancellations. While I was really frustrated with the situation, EasyJet did all they could to ensure our 2 extra days in Amsterdam were comfortable. They put us up in a hotel on the first day and offered the option to reimburse our stay/meals/transportation on the second day. We really appreciate this especially as the circumstances were outside their control.
9
Vueling
Amsterdam to Luton. I have often used this website to help me decide on good options for travel, so I thought it might be appropriate to start adding my views, hopefully help others in their decision making. Anyway, regarding my Vueling flight. Something came up where I needed to get over to London unexpectedly, so I didn't have time to book ahead for a reasonable price on my fare. Vueling was the only real option, so I went ahead and booked. I can happily say my outbound flight left pretty much on time. In fact, if it wasn't for a passenger who failed to board, we would have left on schedule. The flights were very straightforward, just an up and down hour hop. I required nothing except to sit quietly and snooze, so I can't really say anything about the service onboard. The stewards did come across open and friendly when I embarked/disembarked. The planes were clean and tidy, typical budget airline set up, so minimal room. The way to Luton, the seats did not recline, which you can get away with on an hour flight, but probably isn't a great option for anything longer than that. The only real issue was on the return. The plane was 45 minutes delayed while waiting for a refuel, and we were only told were were going to be delayed after we had already boarded. Thankfully, the timing of my return was not critical. To sum up my Vueling experience. It was functional. I have nothing much to complain about, nor do I have much to say about it. It worked for me.
6
EasyJet
Amsterdam to Luton. The flight attendants are nice, the space between the seats are good. But I couldn't take my backpack into the plane. I had to put it with all my stuff inside my hand luggage. It was embarrassing. Many passengers had to do the same or check in their bags. As I entered the plane, there was place to put bas under the seats. So it was completely unnecessary to do that.
4
Grupo AirFrance-KLM
Amsterdam to Luxembourg. They forced me to stow my small bag under the seat, just because half of the passengers travel with max cabin size luggage. So because I travel light, I am forced impolitely to be kicking my bag. Brilliant logic. The plastic yogurt like cups with water makes you feel like drinking from garbage. Seriously unpleasant experience.
1
Grupo AirFrance-KLM
Amsterdam to Lyon. A one-day return without any checked-in luggage. I checked-in using the KLM app which is easy to use. In Amsterdam I could use the Skypriority facilities allowing me to skip the lines for security. Both flights were typical KLM short haul service operated by a KLM Boeing 737-800. On board service consists of a pre-packed sandwich and a drink of choice. The flight was 20 minutes delayed partly due to the late arrival of the aircraft and partly due to air traffic constraints over France. We arrived only 5 minutes late. Less pleasant was the 45min queue in front of the French border police. (Remember that France and The Netherlands are both founding members of the Schengen treaty). During the flight I have been consequently approached in English, even when I returned in Dutch! When returning at Lyon airport I found out there was a power cut at the airport. There was a long queue of passengers who could not be checked in. Security was closed. The Air France ground crew has done all they could fixing the issue and after a while all passengers were moved from Terminal 2 to Terminal 1B where we could pass security and head to a new gate. At the gate the airbridges did not work and all passengers had to embark after a short walk over the tarmac. Boarding was done manually by checking each passenger on a list. At the end we left 30 minutes late. The AF ground staff did a great job, considering there were no computers and no PA systems available. The return flight was operated by KLM Cityhopper EMB 190, a full flight with only 2 enthusiastic flight-attendants. What always strikes me is the difference in attitude between the mainline KLM and Cityhopper crews, when disembarking I was personally greeted by the First officer who checked if I was satisfied with the flight?
8
Air Europa
Amsterdam to Madrid. A normal seat, no complimentary beverages. Paid seat selection, average customer service and average crew. Headphones weren’t free. Normal legroom, IFE wasn’t the best.
5
Air Europa
Amsterdam to Madrid. Always problems with checking online. Then as a platinum frequent flyer I can't choose seat online and then I have the worst seats. Only airline I have had this problem. Even budget airlines like Ryanair or WizzAir provide better service than Air Europa.
1
Air Europa
Amsterdam to Madrid. I could have flown with KLM for the same money but I decided to fly Air Europa for the first time because a Boeing 787 would be operating the flight. Always nice to fly a wide body aircraft on a short European route! I checked in 40 hours before departure with their IOS app. The app is very basic because there was no way to select a seat. I was asked if I wanted to pay more for a seat with more legroom and after selecting no, I was randomly allocated to a middle seat without the option to choose an isle or window seat. After the boarding pass was loaded in my wallet I was shocked because my name was misspelled. My surname was shown twice, while my name was correctly spelled on the reservation. To avoid being denied boarding I called their service center on Saturday. After waiting for 50 minutes on the line, I explained the problem to an agent and first he tried to let me pay 18 Euros for changing my name. I didn't agree because my name was correctly spelled on the reservation so something must have gone wrong from their side. After a lot of noise from his keyboard he told me it was OK and my name would be correct on the boarding pass. Not a great first impression! The flight itself was on time. At the airport I was able to change my seat to a window seat and add my Flying Blue number because it was mysteriously gone from the booking as well although I entered my frequent flyer number during the booking process. The aircraft (EC-MLT) didn't look in a good shape for a 2 year young aircraft. Filthy carpets, filthy seats and a grey/brown sludge coming from the air vents on the side and overhead panels. The entertainment system however is good and legroom is sufficient. On board everything is for sale just like a low-cost carrier. Not that I expect a meal or a sandwich on a 2 hour flight but a water or coffee would be appreciated. They advertise as a full service SkyTeam airline, but they are just another low-cost carrier. The flight landed on time at Madrid an after a long taxi ride we arrived at terminal 1. The jet-bridge was connected and shortly afterwards the jet-bridge retracted again, because this was an intra EU-flight and terminal 1 is only for non EU-flights. Airstairs arrived and we were bussed to the Schengen arrival area of terminal 2. I had my trolley checked in and waited at belt for the luggage to arrive. Only the priority luggage arrived and after 30 minutes the system said that all luggage was being loaded at the belt, while there were at least 100 passengers waiting for their luggage to arrive. Air Europa staff said 10 minutes, 10 minutes but nothing happened. It seemed they didn't care and there was confusion because suddenly luggage from another flight popped up on the belt and the Amsterdam flight disappeared from the screens. Finally 90 minutes after landing the luggage arrived. I think the luggage was transported to terminal 1 (where the aircraft arrived) instead of terminal 2. 90 minutes waiting for your luggage to arrive is insane. While the flight itself was fairly OK Air Europa needs to improve a lot of things to make it comfortable for passengers to fly with them.
4
Grupo AirFrance-KLM
Amsterdam to Madrid. I had a tiny bag used for business so less than the size of a computer bag. At the door they decided to take it for checking in without any justification. They allowed other suitcases to get into the plan much bigger than mine. They didn’t even allow me to explain the right reasons why they should not do it as the suitcase fit underneath the seat without any problem. They acted rude and very unprofessional. Very bad service and totally discriminatory.
2
Air Europa
Amsterdam to Madrid. I paid the XL seat and people were constantly passing by my feet to go to the bathroom, it smells the whole flight because of being near the Bathroom. Delay of course, ground service was poor.
1
Air Europa
Amsterdam to Madrid. Very bad website! Even though I bought a ticket with them I couldn’t add services or choose my seat. On check-in couldn’t select my seat so they put me on a so-so seat. Then when boarding they changed to an even worse seat! Even though I am Platinum at their Skyteam alliance. This is a really bad airline overall and can’t advise anyone to fly with them. This is not the first time! They also have very poor and strange lounge access which doesn’t make sense. Also seat space poor.
1
Lufthansa
Amsterdam to Malabo via Frankfurt. Missed my connecting flight in Frankfurt due to fog. But one hour delay on a flight of 50 minutes is not acceptable. And offering alternatives like Ethiopian Airways on a ticket of 5000 Euro is a bit offensive. But it's always trouble at Frankfurt airport. No way to catch a connecting flight with a stopover of 60 minutes. They park the plane on one end, you take the bus and need to find a connecting flight at the other end. Always need to run, but in this case the price of this ticket, they could have waited 15 minutes. So I had to wait a full day to take the next plane to Malabo. Also, what a strange configuration with tv screen not in front of you
3
EasyJet
Amsterdam to Malaga. Good flight. Treated myself to an exit row seat, this includes speedy boarding. With the speedy boarding you do have to skip past the normal queue a bit, so don’t be too shy! In Amsterdam Easyjet uses stairs, in Malaga airbridge. Took an okay lunch at a reasonable price.
8
Grupo AirFrance-KLM
Amsterdam to Malta return. I bought tickets on KLM web site and payed by iDeal. In 10 days before my flight I found out what KLM cancelled my tickets. I have called to their support service and spent 1 hour trying to figure out what was going on. They said what they have lost my payment and cancelled my tickets (without even informing me about it). After 1 hour of not pleasant conversation with their support person they have found my payment somehow and I have finally got my tickets. They even didn't say sorry.
1
EasyJet
Amsterdam to Manchester as a party of 4, we had a problem because apparently our bags were too big - we managed to fit 3 out of the 4 bags into the measurements, but 1 had to be paid 60 Euros - which is a lot of money and it was never checked on the way to Amsterdam, so we thought it would be fine on the way back! The lady on the desk was terrible, she seemed mad that we managed to fit 3 of our bags in, and seemed disappointed that she couldn't charge us for all 4. I don't agree with the fact that your not allowed to take handbags on board if you already have a carry on especially when it's OK to do so on all other airlines. What are woman supposed to do with their purses, passports, phones and feminine products, you don't really want to be delving into your hand luggage all the time especially when it's in the overhead lockers. Plane and the flights itself was comfortable compared to other cheap airlines and the staff on the plane were friendly. And the flight was cheap.
3
Grupo AirFrance-KLM
Amsterdam to Manchester. As ever, excellent service and flight with KLM. I also enjoyed the Crown Lounge 52 at Schipol, which was great. The flight was short and sweet, and very comfortable in seat 2F. As a new plane, it had in-seat USB charging too, which came in handy. Excellent food and drinks as well. Very happy customer!
10
Grupo IAG
Amsterdam to Miami via Dublin. Due to the storm our flight was delayed several hours. My friend and I had a travel time over 30 hours. The Aer Lingus Customer Service Desk had only 1 person behind the counter when the incident happened and other 5-6 counters were empty for several hours. The managers told us that the Customer Service desk will be closed at 8pm, and there was nothing Aer Lingus can do at the moment. It would appear to have been more helpful if the managers took charge and provided a solution, looked for solutions, or provided some helpful constructive customer service. We were given breakfast tickets and were later told that the breakfast ticket was unusable in other venues and only usable by the cafe, which claimed to open 24 hours but didn’t have any food for us and Aer Lingus had closed already. So we also used our own money later to buy snacks. Then we found out that there was a difference between a meal ticket (which was apparently able to be used at any restaurant/supermarket in the airport) and a breakfast ticket (which was only to be used at the cafe). Since we connected the flight from Amsterdam to Dublin early AM, the entire day we were with Aer Lingus. Nothing was done, every response from our were questions were brushed off with unhelpful response. I believe this airline failed to remember the fact the only food they provided was a pack of cookies, therefore we couldn’t use the tickets and was given only 1 pack of water. I would like to highlight that this complaint is to the fact that Aer Lingus did not provide solutions nor notify us of the differences between the 2 tickets. I do not think I will ever fly with this airline again, I understand that weather conditions affected the flight patterns and caused delay but the customer service was horrible. The employees behind the ticketing booths and the managers were all very rude and accepted no responsibilities.
1
Air Europa
Amsterdam to Miami via Madrid and back with Air Europa. We had an excellent flight, service similar in business class to other airlines and nothing to complain about. Good flat bed seats in the business class. The flight was operated by LOT Polish Airlines, with a mixed crew from LOT and Air Europa. We were pleasantly surprised by the quality of the services of Air Europa.
8
EasyJet
Amsterdam to Milan Linate. When I bought the ticket, it said that the departure time was 14:05. However, a day before a flight I checked-in and the time on the ticket was 16:55. I did not receive any email notifying me of the changes and I had to check airport departures to make sure which time was the right one. When I arrived to the airport, it was announced that the flight as delayed by 2 hours. It is very difficult to trust and plan when using easyJet.
4
Vueling
Amsterdam to Milan. I did not manage to fly with them. We were near the gate at a bar since there was no sign of boarding on the monitor. We showed up fairly late to board since it looked Delayed. When we arrived at the desk two ladies show no sign of of interest in our situation, told us that they are not required to call out our names if someone is late and walked away. I realise it is our fault (even though i believe most passengers rely on the monitors to check the status of the flight) but seeing no empathy or our situation, the fact that they didnt call us or give last calling for boarding and the fact they walked away is enough to rate this company.
1
Grupo AirFrance-KLM
Amsterdam to Minneapolis-St. Paul. My son and I were on this flight, coming home from a 17 day, four country European vacation. We were quite tired from staying up the entire night before watching the Minnesota Vikings play ina championship game. When he sleeps, my son wears an expensive, custom-made mouth guard to prevent teeth grinding. Meals were served on the flight, and when he woke he put his mouthguard on the tray and forgot about it. Yep - he then handed the tray to a flight attendant and didnt think about the mouth guard for about 1/2 hour. He ran to the back and explained his predicament. The attendant we thought had taken his tray said he would check the trays. We were not feeling optimitistic, and also felt bad to be putting them to this work. He came to our seats later and said it wasnt in any of his trays. This was the answer we expected. We thanked him for his time and considered it a costly mistake. About an hour later, this gentleman came back and asked my son to come to the back. The attendants went through every single tray and found it! These were amazing attendants and fantastic trhoughout the flight, which ended up having to be rerouted to Detroit at the last minute due to snowstorms in Minneapolis. A huge thank you to KLM and this anazing crew! I wish we had been able to thank you more personally on the flight.
10
Grupo AirFrance-KLM
Amsterdam to Montreal. I had a bad experience during my last trip. I was supposed to initially board on an AtlasGlobal plane from Istanbul to Amsterdam, and then after 2 hours of layover get on the KLM plane towards Montreal. Original plane takeoff time in Istanbul was scheduled at 10:40 AM , but the boarding did not start till 10:50 AM without even updating the billboard notifications. After everyone got boarded on the plane it took a long time for it to be allowed to take off (about 2 hours delay). Therefore, when we got to Amsterdam Schiphol airport we had only 20 minutes to pass security and run for the KLM flight. So had to run from 1 end of airport to the other (including running down the stairs). The plane was already boarded and we barely made it. After the plane landed on Montreal and got internet, we saw a notification on KLM mobile app that the baggage did not make it in time to the airplane. After going through a lot of forms and extra wait and stress we were able to file a delivery request for our baggage as we live in Ottawa which is 2 hours driving distance from Montreal The next day, after a long unhappy flight experience, we got another notification mentioning that our baggage is still on its way, and we should go to KL baggage service desk at "the airport". I wish this was a bad joke but it is not. Is it really ok to send such confusing and uncanny notifications? I don't think so! Will not fly with KLM anymore and suggest you do not either.
2
Grupo AirFrance-KLM
Amsterdam to Munich. Every 2nd time something goes wrong. Customer service is clueless and not at all customer oriented. It feels like talking to a wall, totally helpless and the customer is not valued. From now on when I have a choice I will book with someone else instead of KLM.
4
Lufthansa
Amsterdam to Munich. We booked almost two months in advance. When we arrived at the check in they said they had overbooked and if we could volunteer to go on another flight (KLM) leaving at the same time. I figured no harm so I ran to the other side of the airport only to be told by KLM that we had not been booked on that flight and that the gate was closed. So we had to run back all the way to Lufthansa to then be told they could get us on our original flight. In form of “compensation” they offered us €250 each and put us up in a hotel with a shuttle bus from the airport. But like the previous promise of another flight, the shuttle was non existent so we ended up paying for taxis out of pocket. Next day when we arrived early to follow the given instructions about the compensation once again, no one knew anything and everything they told us was wrong. The only thing we could do was file a claim online. Of course this is a very convenient way of not dealing with customers. I called and was told if I wanted to make a reservation of course I could talk to someone, but if I have a complaint that can only be done online, nice way of avoiding responsibility and not facing your many unhappy passengers. We filed the claims, I sent all the required emails and have received no reply. I am very frustrated with what I consider to be lies and lack of responsibility. Why should I have to miss my flight and pay €70 because they overbooked? So claims filed, and still no reply. Lufthansa promises are lies, don’t fall for it.
1
Grupo AirFrance-KLM
Amsterdam to Nairobi on B747-400. I have noticed that the level and quality of service of KLM has gone downhill. Small things that used to make the 8,5 hour trip nicer eg the Entertainment screens are old, the entertainment was not working on this trip for the entire way, the food has gone down in quality, less options for Economy class. One really big annoyance is my spouse had to pay for a seat to sit by me. One can see the cutbacks to service and this is not too good. The airline used to have a section for you too hydrate, have a small snack etc - that has disappeared. Unfortunate as I wanted to keep using this like even though it means a stop over in AMS from the USA, but with the new competition from Delta airlines codeshare with Kenyan Airways to begin in late 2018, lets see how KLM does
6
Grupo AirFrance-KLM
Amsterdam to Nairobi. Took my carry on bag promising a dozen times that the bag would be waiting for me at the door of the airplane when I arrived in Nairobi. I told them several times that my bag would be stolen or lost and please do not take it, that I was allowed my carry on. But they refused to let me on without it. Got to Nairobi, the man outside the door of the plane yelled at me when I asked very politely for my bag. I explained I was told it would be at the door. I was yelled at again and told to pick it up with the rest of my bags. Three hours of waiting for that bag and of course no bag. We had to delay our trip to go to back to the airport the next day to search for it again. When it was retrieved of course things were missing from my bag. Never will fly this airline again.
1
Vueling
Amsterdam to Naples with Vueling. Way too expensive for the comfort and service that we received. Extremely little space in the aircraft and a 2 hour delay. Staff was unfriendly and customer service is terrible. I've tried to contact them several times but all I got was information coming from a robotic voice. I won't fly with Vueling ever again.
2
Turkish Airlines
Amsterdam to New York via Istanbul. Have always been satisfied with Turkish Airlines: good service, good food, good prices. However there was a snafu on this trip. I'd booked an overnight connexion in Istanbul because the fare was $100 less than the other carriers. My hotel was $50, so it was still a savings. However, I checked TIMATIC for visa requirements on a star alliance site and it said no visa required, but I had to pay $30 at the airport to leave to go to my hotel. So, it turned out to be a false economy. Check-in service at both AMS and IST were top-notch: I had a connexion at JFK to Jet blue to Albuquerque and was very happy that TK interlined my bag to them. US carriers have stopped doing that an American Airlines doesn't even transfer bags to their own flights anymore (if booked on a separate record, which is how you issue two tickets since it has become a self-service world). I gave only 3 for seat comfort but it must be said that it is always painful for me to travel on airline seats.
8
Norwegian
Amsterdam to New York. As a low-cost airline they charge for earplugs and blankets, and don’t serve free food or beverages during the flight. You have to pay for everything only with credit card they don’t accept cash. Low space between the seats (31-32" seat pitch) especially in the back of the plane.
2
Grupo AirFrance-KLM
Amsterdam to New York. I have never had any issues on international flights and KLM generally is ok. I fully understand that booking an economy seat means that you are to stay in economy, logically. During my flight, I was feeling very nauseous (I was holding it in and had already used the nausea bag, but very much had to vomit again) and needed to get the restroom immediately. During this time, the food was being distributed and the staff was unable/refused to let me pass by the carts to reach the restroom in economy. My next best option was to run to the restroom located in business class. Once I left the restroom, a flight attendant was waiting outside and immediately asked “where is your seat?” After I explained my situation and even apologized for using the restroom, she rudely said “you were in there for 10 min. You can’t be here and need to stay in your class, we don’t make exceptions here. Please return to your class.” I am hoping that in the future, exceptions can be made in such cases, as I would think that an economy passenger using a business class restroom in an emergency, would be more pleasant to both passengers and staff, than the smell of vomit / cleaning up after a sick passenger. Note to mgmt: I would keep an eye on how your staff handles certain situations and speaks to passengers, as this kind of attitude could easily turn away frequent fliers.
3
Norwegian
Amsterdam to New York. I was not allowed to check in and print the boarding pass before arrival to airport or at the airport kiosk. Despite traveling light with carry on only, had to wait for one hour in a check in line. At the boarding time a very long line of people not moving for very long time. You pay for anything extra : blanket, water, meal, luggage. The good things are that the cabin is nice, enough toilets, and there are screens for on board entertainment. I will try to avoid Norwegian, not worth it.
4
Grupo AirFrance-KLM
Amsterdam to New York. Our flight got canceled. More than 300 people were lined up to re book the flights. It was a chaotic experience. Not organized for something like that. We could not get our luggage in case we want to fly on our own. Took us 4 hours to wait in line to re book the flight. Finally we got a flight that will be the next day and with transfer. I think KLM is a big company and may stand and help their customers to have better easier experience. Send us to a motel where we were given the worse food ever. And that after waiting for shuttle bus for another 2 hours. I never complain, but here we definitely should have been treated better. Such companies must be better organized. Allow people to choose the options of flying on their own. Be able to get out luggage. Be able to let people have choices. I would leave on my own if my luggage would be available to me. Hopefully someone will read that and help improve for others to have better experience in such situations.
2
Norwegian
Amsterdam to New York. Very pleasant experience. Thanks to Gardishja from the ground crew at Amsterdam Schiphol. Her help was crucial an very appreciated. Fantastic flight and smooth landings
10
Grupo AirFrance-KLM
Amsterdam to Nice. I really like KLM. Ground service worked like a charm in Amsterdam, everything was on time, our seats on Economy Comfort had great pitch. KLM's meals on short haul flights are simple little bites, but I am a fan of their delicious wrap. Although the plane was relatively worn, there was no follow-up coffee service, and no IFE as usual by their in-Europe flights. This journey was really a pleasant one.
10
EasyJet
Amsterdam to Nice. We went from Amsterdam Schiphol to Nice-France without any problem - when back easyJet stopped us because of our small suitcase. Hoped discussions with easyJet employee that our suitcase has not grown during the vacation in Nice! You have to pay - otherwise, we won't let you run away. The company must understand your bread comes through customers.
2
Grupo AirFrance-KLM
Amsterdam to Oslo. A one-day return without any checked-in luggage. This trip was booked using Flying Blue miles in economy and for both flights seat 11F (exit rows) was selected. I checked-in using the KLM app which is easy to use. In both Amsterdam as well in Oslo I could use the Skypriority facilities allowing me to skip the lines for security. Both flights were the typical KLM short haul service consisting of a pre-packed sandwich and a cup of coffee. What always strikes me is the difference in attitude between the mainline KLM and Cityhopper crews. The outbound flight to Oslo was operated by KLM Cityhopper EMB 190, a full flight with only 2 enthusiastic flight-attendants who managed to do 2 drink runs. The return flight was a 80% filled Boeing 737 with one purser and 4 male flight-attendants which were very busy studying their iPads during boarding. These 4 gentlemen just managed to do only one drink run. Both flights left and arrived on time.
6
Grupo AirFrance-KLM
Amsterdam to Oslo. Flight KL1147 was delayed by 1 hour. The first reason given was “late arrival of incoming aircraft”. The second reason was “strike in France”. The third and later excuse from the flight deck was “new system of air traffic control”. I had preciously noted that this week this flight had been delayed regularly. Inside the cabin it was extremely hot and stuffy during boarding. It was a fairly new plane and the purser had to be told by a cabin crew how to shut the overhead lockers. Apart from this it was a good flight.
7
Grupo AirFrance-KLM
Amsterdam to Oslo. Really good service overall, the boarding was fast and easy, we got direct connection to terminal even though we were flying a small plane (Embraer 190). The crew was nice, the flight was on time and seats were comfortable. Just a little bit expensive.
9
SAS
Amsterdam to Oslo. Seats were comfortable with USB chargers on seatbacks. Friendly crew. Free coffee, water, and Tea. Everything else was available for purchase. Free seat reservation at check in. Emergency exits rows can be reserved free of charge. Only downside is no free entertainment, however WiFi is available for purchase.
10
Grupo AirFrance-KLM
Amsterdam to Panama City. This was just plain awful on both legs. The only positive is the generous legroom. Everything else was an utter disaster. Worst was the food, which was simply inedible (lots of passengers refused to even take it). On an 11 hours flight, they serve you a toasted white bread with a single slice of some cheap cheese and two thin slices of cucumber (a toastie) for "lunch". Just plain awful. The other one (dinner) was curry, but with such an awful strong smell that it made you want to open a window. A few tiny cube-shaped dry chicken bits. Something I take for rice pudding as dessert, but really yuk, like glue. Beverages were lukewarm, service was efficient but far from friendly. Flight entertainment is unusable because the earbuds are so poor that you cannot hear or understand anything at all over the engine noise, even on full volume. Completely impossible to watch a movie or listen to music. It was a long and disappointing flight, my first and last time with KLM. Wifi doesn't work at all, the website where you enter your details to book a package simply doesn't respond.
2
Grupo AirFrance-KLM
Amsterdam to Paris with KLM. 45 mins to drop off luggage due to the massive queue. The plane was old - fortunately the flight was only 50 minutes. Sad sandwiches for lunch. Seats were really tight - it’s a true cattle class but bearable for 50 minutes.
6
Grupo AirFrance-KLM
Amsterdam to Paris. A short flight but with full service. Both ground staff as well as on onboard staff was very friendly and classy. Snacks and drinks were handled with care. Seats are very comfortable for economy class but pitch is very tight. Unfortunately the USB charging ports didn't work. We arrived in Paris without delays and the captain kept us well informed.
8
Grupo AirFrance-KLM
Amsterdam to Prague. Great airline, KLM. Flown in economy with very comfortable and super clean seat. Extremely kind staff and good food. Supplied with a good sandwich, free of charge. Asked for more food, gave two sandwiches away for free! Great value for money. Nice entertainment (magazines) and fine selection of food. Great WIFI too. Perfect for European travel!
9
Grupo AirFrance-KLM
Amsterdam to Quito and Guayaquil to Amsterdam with KLM in economy. Check-in was fine on both flights. Very average service and aircraft. I don't like the narrow seats in the 3-4-3 configuration of the B777-200ER aircraft. Hot towels have disappeared which is a shame. Taste of the meals was okay but lukewarm. Toilets were clean and entertainment was good (not that many movies). Service was below average. Service button calls were often neglected by the crew. Once I asked for a snack/drinks in between meal services. Instead of bringing me a snack they requested me to go to the service galley in the back of the aircraft. On the way back to Amsterdam KLM ran out of meal choices (only one available instead of two). After flying numerous times with Singapore Airlines in the past years I notice a big difference in hard product and service between these two airlines. Singapore Airlines is way better (hot towels, better meals with more choices, metal cutlery, bigger trays, no wine from plastic bottles, wider seats and much better service). Flights were expensive too, but not much competition to Ecuador.
5
Lufthansa
Amsterdam to Rio de Janeiro via Munich. On August 4th, I flew economy to Munich, LH501, and was in shock with the bad quality and presentation of the food offered: a cheap sandwich, followed by a plain slice of cucumber, no dressing. We all starved for 8 hours until we received a frozen bun with a cheap slice of cheese. Later, I was inquired about my satisfaction related to the flight. I expressed my frustration, and a robot like survey took place, asking 50 questions, aiming at a mistake. The return flight, on the other hand: September 4th (LH501) offered a less disgusting meal: a sticky mushroom ravioli, cucumber with a dressing sachet, but 7 hours into the flight, the crew rolled a trolley with expensive snacks, and only one hour, prior to landing, we were haunted with a frozen cheese - cucumber sandwich. Not enough? On this very flight, front economy passengers who have paid + US$30,00 for a broader seat, were offered a choice of the main course and free complimentary spirits, all this smell moving backwards, there was no curtain separation. They didn’t order the food itself, it denotes economic bigotry. I paid US$1500,00, and wasn’t enough for a better meal? Though I knew before hand, Lufthansa was cutting costs, but they’ll sure go bankruptcy, boosted by two strikes. Actually, I didn’t fly AF or KLM, because they warned on their chaotic operation. I guess other passengers are flooding sites with complaints.
3
Vueling
Amsterdam to Rome and Check in was in the corner of the airport. Made us walk 2 whole terminals to pass through security. After running to the boarding gate because "boarding gate was closing" was forced to wait a further 15 minutes before boarding began. Boarding was unbearably slow. Seats were cramped. They tried to milk money out in every possible way. Flight attendants unhelpful and unfriendly. After getting out of the airplane, found out luggage was lost. Literal hateful staff at counter who couldn't wait to get rid of everybody to chat with her friends. Ground staff were disorderly. Went back to the airport 3 days later as recommended by a few sources. Spent one and a half hours being pushed around for no result. Definitely not worth the risk or stress.
1
EasyJet
Amsterdam to Rome with easyJet. First time they said it would be delay for 40 minutes, after that another reason happened and they said delay for 5 hours. We only got 13,5€ voucher for foods or drinks at Schipol. After wait for another 5 hours, they said another 5 more hours delay. Total be 10,40 hours delay from the original time. Yes, it happens. They gave us an information sheet which is contains if we will got the full refund and compensation about 500€ each person. And the result? Only the full refund ticket and they said the compensation will we get if we onboard the flight. Who will on board the 10 hours delay flight? No one. How smart easyJet. The customer service at Schipol also doesn't have a good hospitality at all. They talk each other about you in Dutch language cause they think you won't understand what they said. So if you have a little bit more money, just buy another one who can make your journey more satisfied.
1
Grupo AirFrance-KLM
Amsterdam to Rome. Expensive​, unfriendly staff, bad service and late! I chose a more expensive KLM flight for the comfort and service. Flight ended up being operated by Transavia. No problem for that, until the flight personnel said that the aircraft was smaller than expected and full, so they started to randomly check hand luggage, including mine. Of course this was free of charge, but this meant delaying my trip to pick up my luggage destination. Once on the aircraft I saw that the plane was not full at all and the overhead compartments had plenty of free space left. In addition to this, the plane took off and landed late.
3
Grupo AirFrance-KLM
Amsterdam to Rome. It was a long time ago since I flew KLM, mainly because of the price: KLM always turns out to be more expensive than other airlines. This time it was slightly more expensive than Alitalia, but since I was looking for a reliable airline -and not an insolvent one like Alitalia or Air Berlin, or an unreliable airline which cancels thousands of flights like Ryanair- I booked KLM. And I wasn't disappointed: smooth online check-in, super fast luggage drop-off at both airports, very friendly crew, rather good legroom, a decent snack and a drink, smooth flight and punctual arrival.. Just great. The only downside: the high price for luggage. I paid 100 euros for two bags. That's way too much, especially if you have a look at the big suitcases brought on board. If i only had known. KLM should really be more strict with hand luggage. Otherwise: would definitely fly again.
9
Vueling
Amsterdam to Rome. The flight was on-time, but that was the only positive aspect of the trip. First, I booked two weeks in advance and the price was quoted as 110 USD, but when I got to the purchase screen, I saw the fare had more than doubled to around 230 USD one-way. Easyjet was much cheaper, but I went with Vueling hoping that IAG standard would prevail. Due to Vueling's small carry-on dimensions, I checked-in online and paid in advance for one checked bag to avoid the risk of being asked to gate check for a much greater fee. When I arrived at the airport 2 hr before departure, I was confronted with a tremendous check-in queue. There was no separate "bag drop" line, unlike most other carriers. Passengers were yelling at the airline staff in Spanish, only to have the agents claim that they didn't speak Spanish. It turned out many passengers in line were booked on a canceled BCN flight. Finally, after an hour standing in a barely moving queue, the check-in desk asked for any passengers traveling to Rome to come forward to check bags. I arrived at the gate just as boarding began, but had I not arrived at the airport 2 hr in advance, I might have missed my flight. The in-flight experience was dismal. The cabin was very tattered, and the seat pitch was the tightest I have experienced on any airline. A school bus would have been more comfortable. Service was desultory. Despite the nearly 2 hr flying time and lack of turbulence, the cabin crew only managed to serve half the cabin before retreating to the galley. I was never offered the chance to buy any food or drink the entire flight. Upon arrival, baggage took about 35 minutes to come off the belt. Overall, they did get me from A to B safely and on-time, but I felt the value for the money was extremely poor. The experience was worse than Ryanair or Norwegian, at a much higher price!
1
Vueling
Amsterdam to Rome. When arriving to Schiphol Airport in order to board there was no information of any problem related to our flight but there was no boarding gate in the info screans. We were standing on a line where Vueling was checking people in for other flights and minutes later the crew at the desk told us that our flight had been cancelled. After another hour waiting in another line, we got to know that our flight had been cancelled due to 'operational reasons' and they also told us we had to arrange ourselves a hostal because they had run out of options. Luckily we live nearby so that was not a problem for us. Long nightmare-story short, We flew next evening with them, in a half-hour delayed flight and once in the airplane we where told we had to wait 45 more minutes to take off. In our way back, our Vueling flight simply changed its departure time for half an hour later in the info displayers, they took almost 2 hours for taking off, it was lunch time and we didn't get anything (not even water for free) and they took almost 45 minutes to open the gates. The worst part of all was that there was almost no communication between the Vueling crew and the passengers in the airplane. Worst experience ever!
1
Grupo AirFrance-KLM
Amsterdam to Salt Lake City (a KLM booked flight operated by Delta Air Lines) was delayed, which caused, that we had to take a later flight from Salt Lake City to Las Vegas. All-in-all a 7 hour delay. I fully understand, that this can happen from time to time and EU regulations dictate, that we are entitled to a €600 compensation each. As soon as we came home again, I filed the claim for compensation and after more than a month, I have heard nothing back from KLM yet. I have even requested information about expected processing time with no reply at all.
1
Air Europa
Amsterdam to Salvador via Madrid with Air Europa. On the first flight my seat was broken and couldn't get into upright position. A person a few seats in front of me had a disfunctional remote for the screen, and I noticed a few other people with that problem. The staff was chaotic and spoke poor English. On the return flight there was no inflight entertainment. Also, the headphones are not free and have to be paid onboard. The meals are ok, but not the instant coffee. All and all a bad experience, and a disgrace to the Skyteam.
2
Grupo IAG
Amsterdam to San Francisco via Dublin. I booked the airline on Skyscanner because it was $300 cheaper than others I found and was puzzled as to why it didn't show up on other sites like Travelocity. Afterwards, I checked reviews online and began getting worried as the common theme seemed to be that staff was horrible, planes were cramped, and they lose luggage often. With those images in my head I went to the airport in Amsterdam hoping for the best but expecting the worst. The staff at the counter was pleasant and although there are no boarding groups everyone got on the plane free from incident. The plane wasn't any more cramped than other budget airlines. After US preclearance in Dublin, I boarded a larger plane from there to San Francisco. The plane was about half full which gave us our pick of open seats and the flight attendants were surprisingly pleasant. In fact, one gave me an extra meal saying I "looked like a growing lad". Unfortunately, the food was terrible. I only had carry on baggage which was not scrutinized for its size. All that said,Aer Lingus like most other businesses gets reviewed based on whether the customer is lucky enough to get a happy crew or a grumpy one. My experience was quite pleasant and based on that I would recommend the airline.
7
Grupo AirFrance-KLM
Amsterdam to San Francisco. Its my worst flying experience so far. We were travelling with my 1 year old daughter. The staff was extremely rude. They were never ready to go out of their way to help. When one of their air hostess was roaming around with a tray with juice, on asking which juice it was, she replied - "I have only 2 hands and I am carrying the tray". This was rude and uncalled for. The food was substandard, and I paid for their wifi but the wifi just did not work and I lost my money. When my baby was playing with toys and making a bit of noise - the air hostess was making faces at the baby. They did not even have good baby food. I am extremely disappointed with my experience and would never fly KLM again.
1