Airline
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5.97k
| Rating
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10
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|---|---|---|
Vueling
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As from previous review dated 24th May ,I couldn't agree more.Thoroughly rude staff at boarding.They tried to charge both ways for luggage ,we flew into Barcelona with Air lingus. The plane was so noisy. Never again fly with them They should be ashamed of themselves.They must hate their job.
| 1
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Jet2.com
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As good as always! Cabin crew always helpful and friendly
| 4
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Jet2.com
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As good as ever
| 5
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Jet2.com
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As good as you can expect from a flight! Will happily book with Jet2 again
| 4
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Norwegian
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As has been documented by the other reviewers, I had a flight cancelled and received cash points which cannot be used so they basically stole $2000 from me.It is hard to see how this is not criminal.
| 1
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Vueling
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As has been said, not bad when it works. But once it doesn't they disappear andWe had a delay of over 4 hours due to an error with the plane, and they just flat refused the compensation claim (stating it was beyond their control, but plane maintenance usually does not count). They even refused to refund us - a family of four - for the meals we bought during the wait (despite claiming at the airport, and on their website, that they would send us vouchers).Now they just totally ignore my follow-ups.Someone else has mentioned the Guardian article. Interesting reading.Avoid if you can. No regards to the law or their customers
| 1
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Ryanair
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As have mentioned in other reviews, the refund policy during the covid19 crisis is unacceptable. I understand this is a hard time for the travel industry, but lots of people are on the same boat, some losing their jobs or about to lose them and needing the money now. Ryanair claims to adhere to the EU regulations, offering cash refunds, however, the cash refunds are nowhere to be seen after many contact attempts.My question to the company is: is it going to be worth losing so many loyal customers in the long run?I have personally used them for years, and now I will definitely be thinking twice before booking with Ryanair, and would rather be using other, more trustworthy, airlines.
| 1
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EasyJet
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As helpful as the agent was they weren't really able to answer my query
| 1
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Turkish Airlines
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As if I really need to add another one star review to this awful airline!? But I'm going to anyway.Wife and I flew to Capetown return with Turkish in Feb 2024. Upon return check-in we were told the extra legroom seats we had paid for were unavailable due to change of aircraft. Not a big deal, I fly often enough to know these things happen. However; getting a refund from Turkish Airlines for what we were not provided has been a task of herculean proportions the likes of which I would never ever wish on anyone. Not even the most hardcore Tory.At this stage I have put way more than 93 Euros worth of time and effort in to this and I absolutely refuse to back down and get bored, as is definitely their wish. Honestly, Turkish Airlines would make Michael O'Leary proud. I paid for both seats on my debit card, like anybody would. When I submitted the claim for the refund, they would only refund my seat since it was in my name. We then submitted another request under my wife's name, but of course because she didn't pay and the name doesn't match the payment method, they won't refund my card. Only a credit note for 93 EUR, which we can now claim back in a bank transfer. It's taken three months so far to get to this stage, and counting. Still no acknowledgement from TA of our most recent submission for refund. Absolute clown show of an airline. The food on the plane was also not something I would even feed to my tortoise, and my tortoise eats cat faeces.
| 1
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Ryanair
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As if they didn't already try hard enough to squeeze every last penny out of you. This time I've been hit with a bizarre booking verification step because I booked through a third party. They do everything they can to make it difficult, so you'll pay extra for the quicker process. And if you can't make it work online, they'll charge you €55 to check in at the airport. I don't understand why regulators allow this behaviour.
| 1
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Ryanair
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As if we'd dismiss safety to safe a quid
| 1
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Jet2.com
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As impressed as ever with your service from start to finish on both the outbound and inbound flights. The Flight crew were really professional as were the ground crew.
| 5
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Ryanair
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As in previous reviews, I have tried every way possible to get a refund on a flight Ryanair cancelled. Passenger not recognised, flight ref not recognised etc etc. Even waited in line for live chat (140 in the queue before me) Still told not due a refund! Unbelievable, time wasting and totally unprofessional!
| 1
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EasyJet
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As is the case with other reviewers EasyJet cancelled our flights over the Easter period because of Coronavirus. They did not send an email and when one gets through to their customer services number there is just a message telling you to call back later. They are trying to force everyone into booking another flight online when they are obliged to repay the cost of the flight. They have removed the refund tab from their website and app.Whilst one sympathises with the predicament they are in it does not excuse appalling customer service. It is totally unacceptable. They are seriously damaging their business longer term.
| 1
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Jet2.com
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As is usual -treatment from Jet2 staff was really very nice and professional
| 5
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EasyJet
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As is usual for us Easyjet got us to our destination and back without any great fuss. It's a No frills airline and that's what you get but it does the job. If you follow their rules they are as good if not better than other no frills airline. I would have marked it higher other than for the lacklustre performance of staff at BCN check-in. Been using them since they started and have already booked two flights for next year.
| 8
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Jet2.com
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As it was a late evening flight, 2200hrs. We did not have the trolleys hoing up snd down all the time. Also landed 20 mins eary.A bit different to the flight going out on 24 Sep at 1500 hrs.The head stewardess was vile. She wasn't English and asked my hudband to put jis book in the side pocket as it was dangerous as we were row 1. He said he had never hsd to do this before and wr have these seats most flights n fly approx 6-8 yimes a year. She said I am in cahsrge n you do as I say. On take off, one off the trolleys came flying out as she had not secured it, karma. Other passengers were calling her Mrs Hitler. They said she wouldn't let them go to the tiolet, even though we had a 25 min wait for the last bus to turn up with passengers.We have always had good experiences before this.
| 5
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Wizz Air
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As it was for a couple of days I took just hand luggage, no problem leaving Luton but coming back from Venice the booking area insisted it was too large for hand luggage and should go into the hold. Not a nice person so insisted a fee of 32 euros was paid. I have never flown budget airlines and I will never use a company like this again. I never booked this trip so could not believe how bad they are. A Hungarian company, making money by illegal ways.
| 1
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Eurowings
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As long as I live I will never use Eurowings again!An absolutely appalling experience on Thursday at Heathrow - flight cancelled with no notice. No information at security where I was sent back to the information desk, I only discovered what was going on from other passengers that were prevented from getting to the information desk (50-100 of us) at all by a surly and uncommunicative security guard. No information at all directly from Eurowings except an eventual cancellation notice in the app that I had to install to find out anything at all. No answer on the phonelines, no solutions and not a single member of Eurowings staff came any where near. Security continued to let others approach the 'desk' so after two hours, the stranded group was still isolated and no closer to any information. I left at this point having failed to find alternative flights via my phone. As the title says, I will never attempt to fly with Eurowings again. I missed an important international meeting in Flensburg, can't recoup the lost hotel fees or the potential damage to work of course.Date of travel: June 2022
| 1
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Ryanair
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As long as Ryanair keeps their anti-science Covid restrictions, including mandatory masks I shall be boycotting this airline
| 1
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EasyJet
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As long as you don't encounter any problems with your booking / holiday then EasyJet is a cheap airline and for the price it's good. Online automated emails etc are good, and check in at airport is easy. That's why I've given 1 star.Don't bother using the chat automated service - if you can ever find it (use desktop not the app - the app is only good for info - not for solving issues). The chatbot is poor, if you want to speak to an operator on chat (honestly I wouldn't bother) but if you do - just type in 'chat to an agent' - it won't give you that option to choose until you do and you'll go round and round forever if not careful. Def use desktop though as the live chat function is much better there (sadly same operatives though). The chat operatives take forever to respond once you've replied to their question (the majority do anyway) ie 10 minutes between each question / response.Go direct to the phone 0330 551 5151; however you are literally wasting your time if you are requesting any sort of refund; regardless of whether legitimate or not.I'm extremely polite (don't shout, not rude etc) however I have been 'cut off' several times. I was 'sold' a seat for a new born baby (bring your own car seat) despite the fact that babies can not legally go in forward facing car seats until they are 15 months old (in the uk) and despite the fact that ONLY forward facing car seats are allowed in the cabin for the baby to be strapped in to. I was advised that the airline is digital and all information is online and I should have known this. When I pointed out that I had phoned because it was not clear and it was their operatives that said the baby could have a seat, the phone was disconnected.I've wasted hours of my life on this and now I've accepted defeat. I'm not wasting anymore energy on it. Take my advice - don't waste yours either!
| 1
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Ryanair
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As long as you follow all of the rules (and there are many and they are watched closely), this is an excellent airline that has extremely reasonable rates. We flew from Dublin to Glasgow and then to London and back to Dublin. All of the flights were on time and it was a huge plane, I thought it would only be a regional jet.
| 5
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Ryanair
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As long as you follow the rules they're great - much more reliable than the more traditional airlines. I did have 1 issue with a flight recently and to give credit where it's due Ryanair dealt with it properly and efficiently - much better than BA
| 5
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Norwegian
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As loyal customers of yours for the last 12 years we were again impressed by your customer service and were amazed at how quickly you dealt with our small, claim but now when the only thing left to do is to process our payment you have stalled and are now ignoring our emails, Is it because Norwegian air have no money to pay us ? Let's have some honesty please and don't ignore us.
| 1
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Ryanair
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As many have mentioned below… disgraceful company and very unethical, wish I hadn't booked. Needed to change a name on a flight and their website clearly states " Within 48 hours of making your booking, you can swap the first and last names free of charge.", but their customer service was adamant I will have to pay £115 to change it. It's obviously illegal to not comply with what is mentioned on your website but they don't give a monkeys. Embarrassment of a company.
| 1
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Ryanair
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As many other people, I am waiting for months for a refund of my cancelled flights. Ryanair does not show any respect, they just keep trying to push vouchers down our throats. It is in these situations we find who they really are. I can afford to wait 12 months for the cash refund, and would have considered accepting the voucher if they had been transparent and honest. l used to be a fan, but will never take any flights with Ryanair ever again. I'll feel happy each time I give my money to Ryanair's competitors on my next trips. I'll even earn some miles from now on.
| 1
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Grupo IAG
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As many other reviews have said - I would give zero stars if I could! Booked flights to Barcelona Friday to Sunday last July with BA and it was not until we checked in that we realised our BA flights were now Vueling flights…The flight was cancelled after several hours - no apology, reason etc. We were offered a flight the next day, but had no option but to return home as that would have meant only spending half a day in Barcelona! BA refused to refund our flight money as the flight was due to be fulfilled by Vueling and of course Vueling refuse to refund as we booked with BA - what a nice little scam they have running! I've taken my case to CEDR and BA keep stalling - it's been over 6 months now and I'm owed £840 for flights that never went ahead!
| 1
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Grupo AirFrance-KLM
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As many others here I was not expecting a flagship airline to be this bad.We got our flight (Singapore to Bali) delayed then canceled (after everyone was already on board) for ''technical reasons'' and were initially rescheduled on a flight 3 DAYS later (on a ONE WEEK holidays you can imagine our enjoyment).When engaging the customer service we were granted a total of 62$ compensation (after arguing with the customer service, when the tickets were 400$ each, not including the money lost on prepaid hotel, tours etc)According to KLM the reason why they arent compensating more is because since neither Singapore nor Bali are in EU/EEA zone this is not a situation where there is an entitlement to legal compensation, which sounds made up since they could not back themselves with actual T&Cs properly stating this.Thanks KLM, see you never.
| 1
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Eurowings
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As many others seem to have experienced, Eurowings cancelled my flight. We were lucky inasmuch as the cancellation was in good time (2 months) to make other arrangements. The process of trying to get a refund is absolutely shocking however. 2 months after asking for a refund I hadn't had any communication or responses to my many emails until I received an email notifying me that I had been refunded 2 months ago. I habe emailed them as that is not true, but at rate at which eurowings respond to emails, i am expecting a response around Christmas. This is the most awful airline with basically non-existent customer service. Really - save yourself a whole load of trouble and avoid these clowns.
| 1
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Ryanair
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As millions of other's are experiencing, Ryanair first told me they would process a refund for a cancelled flight and have now decided to put the refund on hold till Covid-19 is over. They are a disgraceful company who doesn't care about employees or customers. They care not one jot for EU laws, rules or regulations. They just exist to make money at the expense of us. Take my advice, take your business elsewhere.
| 1
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Wizz Air
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As most people stated in here, Wizz Air is the least reliable of the LCC flying in Europe. Yes they do have very good prices but be prepared for last minute schedule changes, and 1,2,3 hours delays. At Oporto the staff did not even care to announce gate change, people were lost and confused. The planes are brand new so cleaning and conservation is not an issue now. When booking them try to get the fare with carry on as if you add it later it can be as expensive as the flight itself. I will keep flying them as long as the price is very low.
| 5
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Lufthansa
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As much as I hate Lufthansa’s European product, their intercontinental Business Class is quite ok and was on this flight very good. The seats and entertainment system are really outdated but service made it really up this time. Decent variety of drinks with pro-active refills, good food and lovely crew. On this 13-hour flight I was also able sleeping a solid seven hours.
| 7
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SAS
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As my flight (CPH-EWR) was operated in the first retrofitted aircraft (LN-RKN) with the all new cabin product the trip was a very interesting comfortable and satisfying experience. The cabin creates a nice atmosphere the IFE is above average space is okay (I'm 1.80m) and so was the food.
| 8
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Jet2.com
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As normal Jet2 is spot on across the board. Bag check simple, boarding easy and great crew!
| 5
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Jet2.com
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As normal a fantastic journey, right on time, very good service. I always book with Jet2.
| 5
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Jet2.com
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As normal cabin crew members were immaculately dressed and so attentive. Plane was clean but like all planes seats were hard and uncomfortable along with as many as possible cramped in. The bacon roll was like concrete and the cheese and ham toastie was just a bag of grease and neither were eaten going out and returning so will not be pre ordering them again nor the pizza twist which was rock hard. Jet2 still our number one Company and hope to be travelling with you again soon.
| 4
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Jet2.com
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As normal everything went well, on time ,great service etc
| 4
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Jet2.com
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As normal jet 2 very good ,unfortunately 3 hour delay but no fault of jet 2 the weather in Las Palmas was dreadful shut runway for few hours so incoming flights were re directed to tenarife.but got home fine and jet 2 staff always great on flight and in check in .my favourite airline for Europe .
| 4
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Jet2.com
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As normal jet2 staff performed well but unlike some other airlines staff do not see customers as necessary evilLooking forward to the two flights with them all ready booked for 2025
| 4
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Jet2.com
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As normal our journey out and return went very well and enjoyable.
| 5
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Jet2.com
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As normal, delays yet again. The uk transport system is broken like every other business ran from the uk.You can handle it if they were truthful but the lies culture is rife (would you like water to soften the issue) mmmmm.Your better of spending a little more and using a quality company (emirates)
| 1
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Ryanair
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As of 10am this morning Ryanair changed their rules flying back from Malta to UK will not accept the c19 rapid antigen test, they reluctantly backed down only after a group of approx 15 passengers argued we had followed government requirements other passengers prior to us were made to pay another 35euros to have a swab test on the airport. Will not fly with Ryanair ever again.
| 1
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SAS
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As of Dec 31st SAS has continued to refuse to reinstate my flight on Jan 4th. On Dec 28th after a false positive covid test I was denied boarding and forced into a quarantine hotel to wait a PCR. I am now being told my flights are all cancelled because I was a no show this is inaccurate. I have my plane ticket that shows I was checked in. I have been asking the airline to reinstate at the very least my flights home so i can return home. Some of us carefully book travel within a small budget. Now I am left stranded in Europe with no way home and no way to pay for hotels thanks to SAS. The customer service staff are extremely rude over the phone.
| 1
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Jet2.com
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As on all of our Jet2 flights the flight attendants have always provided a professional service delivered through a relaxed approach
| 5
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Ryanair
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As other people said below I can't get a refund as website says my reservation no. Is incorrect. Also on the website in news they wrote we should not call them! What a joke! Ridiculous!
| 1
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Ryanair
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As others - they cancelled outgoing flight, offering an alternative two days earlier so we booked hotel for an extra two nights, then they cancelled the return flights offering an alternative three days later! Procedure to get full refund ( within 24hrs) simple but doesnt confirm by email nor tells you it goes into your 'wallet' where once found you have to transfer to your bank taking 5 working days! Absolute crooks
| 1
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EasyJet
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As others have pointed out: crooks. Still waiting for my refund to come through, for a flight it was supposed to take place in early march. This is not lip service: I will never, ever use Easyjet again. If there are no alternatives, no flight for me.Please, all, consider signing this change.org petition to force dodgy companies like this one to comply with the law:boris-johnson-force-airlines-to-refund-cancelled-flights-and-holidaysNo links allowed here, so you can search it up by the name above.
| 1
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Grupo IAG
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As others have said appalling service from the Customer Relations team. I am owed for a hold bag that my daughter was charged for at the return airport despite me having paid for a hold bag 3 weeks earlier on line. It has now been 3 months and no information whatsoever regarding the progress of my claim, despite numerous emails and conversations with Customer Relations. The amount owed is not really the issue its the terrible service which will stop me using BA in the future.
| 1
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Ryanair
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As others have said on this page, I wish I could give 0 stars! Absolutely disgusting company. I booked a package holiday with Love Holidays. Jet2 were outbound flight, Ryanair were return flight. Jet2 cancelled the outbound flight and refunded the money. Love Holidays agreed to cancel the holiday but stayed I would need to contact Ryanair myself. Took me nearly a week to get through to someone on live chat (as this is the only contact method). Today I was told I'm not entitled to my £160 refund as my return flight hasn't been cancelled. I explained i couldn't get to spain to board my return flight but was told it's not their fault and I'm not entitled to my money back. The person on the live chat was rude and unsympathetic. I will NEVER book with Ryanair again. They are thieves and if theyve done this to so many people it looks like they may succeed. I sincerely hope not. I will not leave it there. DO NOT BOOK WITH RYANAIR!!
| 1
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EasyJet
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As others have said, disgraceful airline with excessive fees for excess baggage which is nothing more than a way to rip people off. Would happily give Easyjet a negative score if I could, or zero. One star will have to do but way too generous.
| 1
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Vueling
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As others have stated, do not use Vueling Airlines. I had a 9 hour delay from Madrid to Paris with no explanations from Vueling. If you have time to waste at the airport then Vueling Airlines is just what you want.
| 1
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Ryanair
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As others have written, the online check in is faulty. I tried and tried to check in online with different devices, and as others have said then I got charged at the airport because through no fault of my own I couldn't check in online. Their customer service is also very bad.
| 1
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Lufthansa
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As others said, also worst airline I had to deal with. No empathy, inconsistent replies, inhumane conditions, vague and long waiting times, no care for the wellbeing of customers, not helpful at all, no indication on when/if compensation will take place.
| 1
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EasyJet
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As our original flight was changed by EasyJet,I was able to rearrange flights very easily in online chat for no fee.
| 5
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EasyJet
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As part of our package holiday, Love-holidays provided our return flights through easyJet.Our flights were scheduled for Monday 23rd May @13:15, we arrived 3 hours before the scheduled flight time and promptly queued at our designated gate just before 13:00, and whilst all the passengers were in the queue we were advised that we wouldn't be allowed to board the plane until 15:00.My family & I (and all the other passengers) patiently waited to board the plane, and once we were allowed to board the plane and take our seats, we were instantly informed by the captain that there will be a further 20min delay before we could take off.At approximately 15:20 the captain then announced over the tannoy that there's another 2 hour delay before we can take off, advising that we cannot exit the plane but passengers can use the toilets and refreshments will be made available by the cabin crew (which we had to pay for)At approximately 17:00 the captain came out of his cockpit and addressed all the passengers directly, advising that he is disappointed and shocked to inform all passengers that our easyJet flight has been cancelled and that all passengers will have to disembark the plane.Shortly afterwards (approximately 17:15) the cabin crew announced over the tannoy that all passengers are instructed to go back through the security checks & passport control, and to go to the baggage area to collect our suitcases.Naturally all the shocked passengers started to ask "what happens now?" But the cabin crew announced that no employees or representatives of easyJet are based at Manchester Airport, so we will need to call easyJet or go through the app for more information.I called easyJet multiple times, of which the phone line terminated after 30+minutes, so my next option was to try going through the app with the aim to managing my situation, however the app displayed the wrong information.Nobody from easyJet answered calls, we couldn't access our situation through the app, and the employees at Manchester Airport allegedly had no power/contacts to help us or our fellow passengers regarding our situation.In summary, not only did we suffer anguish & stress in a time that should be a relaxing family holiday, we were let down by the airline and our holiday provider, we had to spend an extra £2300 on flights with Turkish Airlines and over £300 on unexpected food & hotel costs…And to top this off, easyJet have told us that we're being refused compensation.
| 1
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Ryanair
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As per always rubbish airlines. Paid for extra legroom and no extra legroom. 3 rd it has happened and no refund. Sick of them
| 1
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EasyJet
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As per most others been waiting for over a month for a refund but nothing. I have just managed to get through to customer services and have been advised that it is now a 90 day wait for a refund as I had requested a refund online prior to them upgrading their computer systems on March 18th and therefore my refund had not been processed and I should have called customer services. It's a complete joke who upgrades their computer system in the middle of a pandemic.
| 1
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EasyJet
|
As per my previous post I booked a holiday on the 30/11/24 and I saw that easyJet took the deposit from my bank account on the 2/12/24. I thought no more of it until I went to check the dates on my booking and alas easyJet website tells me I have no bookings. I emailed both easyJet holidays (filled their form in) and the trustpilotreviews email 8 days ago and received an automated email from both saying they would be in touch within 7 days. I have not heard from either 8 days on and cannot get through on the telephone as I work full time as a solicitor. In the evenings it appears the only people working are if you want to book a new holiday. Very unprofessional and dreadful customer service. I have emailed both again today and will continue to post on here until this matter is dealt with.
| 1
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EasyJet
|
As per other reviews we found out two days beforehand that our flight had been "wet leased" to Smartlynx Latvia. It didn't bother me though some of the reviews I read did put me off slightly.We were initially delayed at Luton and stuck in their holding pen for an hour as there was an issue with fuelling the vehicle as it was a "quirky plane Luton weren't used to" as the engineer told us..... still wasn't bothered as I was looking forward to my trip.Got onto the plane to find about 5 seats with tape saying "blocked" on them as they were broken and those poor folk were scattered into the few seats remaining for safety reasons on take off. Got to my row 13 to find it wasn't an extra legroom seat which we had paid for. I mentioned it to the cabin crew but they had broken English and kept shrugging their shoulders. I thought, well I paid extra so I will just ask for it back or a credit note when I get back. Should be easy right? I didnt get what I paid for?After a lengthy twitter discussion and sending photos of proof I was told "we will not be able to credit you as we were able to find a seat with extra cabin bag allowance". That would be great but the fact I was one of those rare folk who only had a carry on rucksack and booked the extra legroom seats for.....well the extra legroom!!! No common sense at all - thanks Easyjet for being a joke. I only wanted £45 back and now I have written to every review site, BBC you name it - is it worth it under the current climate?
| 1
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Vueling
|
As per the information on Vueling's own website, according to the regulations:Incidencias en tu vueloEn esta sección encontrarás información de los derechos que te asisten, conforme al Reglamento (CE) 261/2004 del Parlamento Europeo y del Consejo de 11 de febrero de 2004, en caso de que tu vuelo se vea afectado por un retraso, cancelación o denegación de embarque.Retrasos¿A qué tienes derecho si se retrasa tu vuelo?Asistencia en el aeropuerto:Si tu vuelo se retrasa más de 2 horas, nuestro personal de tierra te ofrecerá gratuitamente:* Tickets de comida y bebida en función del tiempo necesario de espera.* 2 llamadas telefónicas, mensajes de fax o correos electrónicos.* Si es necesario pasar la noche: alojamiento, dietas y desplazamiento desde y hasta el aeropuerto desde el lugar de alojamiento.On our flight VY6006 FLR - Florence (Italy) - BCN - Barcelona (Spain) on June 22nd, booking number: WYPG6L, this regulation has not been followed.The company knew that the flight would be delayed at least 4 hours earlier (we have received an email at 14:43 being iformed of the flighy delay).We went to the check-in desk to inquiry about the Meal Voucher the staff seemed to be losts and no information has been provided, we were told to wait until 18:30 (the original departure time) to come back and get more information, however they knew the flight would not depart before 21:00hs because they mentioned it.When we returned at 18:30hs to the check-in desk, we were told that the vouchers would be given inside at the boarding gate.Already the boarding gate, we were told that Vueling only allows the voucher to be given when the 2 hour delay has already passed, in this case at 20:30hs.After returning to the boarding gate at 20:30hs we were told that no vouchers would be given, as we would have to board the plane very soon.The ground staff also said that this is a normal practice of the airlines, knowing that the boarding time would take place right after completing 2 hours of delay, so they would tell the customers to wait the 2 hours to be completed and then they would not give the vouchers, as we would have no more time to use it bacause boarding would start soon.The staff also said that other airlines provide the voucher when they know the flight would not depart before the 2 hours delay, but not Vuelig.Why wasn't the vouchers provided before, when the company already knew the fligh was delayed?The plane was coming from Madrid, so they knew it would be delayed for at least 2 hours.Why is Vueling not complying with the regulations?We ended up in a tinny airport, with the AC barely working, with almost no options to buy food&drinks as the airpor was packed.We ended up taking off at 21:00 hs, when the initial flight was scheduled at 18:30.This will be taken further if necessary.
| 1
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Grupo IAG
|
As per the title I have been loyal to BA over the years, traditional flag carrier etc. But really been let down by BA over the last 4 years.Booked holiday of a lifetime and upgraded flights one way with AVIOS points. Covid struck and BA cancelled flights (considered getting refund but decided to allow BA to give me credit as I knew they had staff that needed paying). Next year tried to use the vouchers they gave me, these did not work rang and rang and rang. Probably spent 7 hours on the phone in 2022, usually got in a loop with the phone telling me to go online cutting me off then online the system not working. Eventually contacted them via Twitter. Voucher value seemed wrong and they did not work anyway, I kept asking is the value correct assured it was. 2024 rebooked original flights had to pay extra inflation, they try to use point to upgrade as per 2021 no points! Another 2 hours on phone 4 people over 10 days emails telling me to ring them ... get the same robot choices again and no one understanding. Eventually my points are credited, next day emails saying spend points here there etc. Go to upgrade flights no availability with points (BA happy to take another £1600 to upgrade them with money). Sat with 120000 points and no way to upgrade. Tried ringing again, again no one empowered to help, "computer says no" types with exotic accents.I take 4 business class long haul flights a year and multiple EU journeys, have now decided to cut my losses and move to another lot in future either Star alliance or skyTeam.
| 1
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Jet2.com
|
As per usual , Jet2, great service, smooth check ins, great staff.... BUT.... what's up with the seats on the new NEO aircraft??The bases have little padding, it's like sitting on a school bench...
| 3
|
Grupo IAG
|
As per usual BA has surpassed itself!I had an evening flight booked home to Inverness in March 2025. I decided to go with Virgin for my flight to and from LAX due to the appalling service on that route with BA. Unfortunately from Inverness to Heath Row the only option was BA.They have now changed my flight to 13-15!As I land at 16-45 I now have to come home a day later and have incurred an extra expense of £208 for a hotel. Absolutely the last time I fly BA
| 1
|
Jet2.com
|
As per usual I have nothing to complain about flying with Jet2 !!Two pretty much on time flights, clean aircraft, pleasant hostesses doing their job.
| 5
|
Jet2.com
|
As per usual Jet2 staff were very efficient. Using special assistance can feel as if your a nuisance but both aircraft and ground staff are bery understanding. Last month we travelled to Santorini and the gentlemen both in Edinburgh and Santorini we felt were excellent.
| 4
|
Jet2.com
|
As per usual great service, treats us as customers should.
| 5
|
Jet2.com
|
As per usual jet2 were great from start to finish
| 5
|
Jet2.com
|
As per usual just a great experience from the minute we checked in,polite,friendly and helpful staff.Flight was great and again the service was perfect.Will choose Jet2 every time..
| 5
|
Jet2.com
|
As per usual punctual clean cabin friendly service, only complaint seats become very uncomfortable after a couple of hours
| 5
|
Ryanair
|
As per usual ryanair the most disgusting airline to fly with...never again...if you can fly with another airline even it is a small bit more expensive go with someone else
| 1
|
Ryanair
|
As per usual, nothing but trouble with Ryanair and it ended up costing us an additional £110 just to check in. Last time my family and I ever trust Ryanair with our business.
| 1
|
Jet2.com
|
As previous years , Jet 2 did not disappoint , excellent service and customer care and support .This is my first time flying from Birmingham , usually I fly from Newcastle , but happy to see and experience same service , culture and care for passengers.I would like to highly comment again my return from Santorini JTR, and praise specific Jet 2 employees Stavroula & Vagelis , for a 3rd time , who were professional, happy to help and proactive when at two specific cases of passengers, they made the right decisions to protect all of us when returning to Birmingham.Employee retention and consistent service , please keep on maintaining great employees like Stavroula annd Vangelis and grow your Jet2 family.Professionalism and duty of care at its best from both of them .Thank you all and looking forward to seeing you next year !
| 5
|
Wizz Air
|
As punctual as the their crew is charming and friendly - ie 0. Never thought I would find an airline that made me miss easyJet.
| 1
|
Lufthansa
|
As regular travellers we accept delays and cancellations can happen from time to time. What you don't expect, however, is the very poor customer service that compounds the stress and causes unnecessary confusion, especially from a well know airline such as Lufthansa.About my experience in brief.- Delayed flight from London (LH 903) which caused a number of us to miss our connecting flight (LH 630).- Lufthansa representative/supervisor at the connecting flight gate did not display any sympathy or understanding and treated distressed customers as if missing the flight was our fault, not the airline's, even though she knew the situation perfectly well. She left at least one customer in tears. Totally unacceptable.- She was the first to send us to a wrong point (something that is hard to understand since it should be very clear that we needed to head to counter 477 in Hall B, as we learnt later). She, in fact, sent us to Gate 12.- From there we were sent to another desk just outside immigration checks. Again, it turned out it was the wrong place, and we were directed to go upstairs to the check-in counters area, but there was no mention of the 477 counter specifically. In a large airport like Frankfurt details like this are important.- Only after asking at a random check-in line was I informed of the correct counter area and was handed a small card stating the correct rebooking counter. Why was this card to handed to us at the flight gate?- After reaching the 477 counter I was informed by company representative that if I want to be rebooked on the Emirates flight later on the same day, I have to head to their counter in Terminal 2. He directed me to take a shuttle there, which I did, but again I was given the wrong counter number and had to find it myself.- After reaching the Emirates counter I was informed there was no booking and they cannot make that rebooking. Not what I was told by the Lufthansa rep. I was advised to head back to Terminal 1.- Again, I took the shuttle back and headed to the Lufthansa rebooking counter and this time I was informed I was already rebooked on same missed flight the next day. I had to convince the assistant that I had to be in the UAE early Sunday and was eventually rebooked on the Emirates flight at 22:20 later that day. I was also informed there was no food vouchers available, only to reclaim any food receipts through the website.- After the rebooking, your representative assured me that the luggage would be systematically transferred to the Emirates flight. Again, that turned out to be not true as I discovered when I arrived in Dubai. More time wasted waiting for the luggage and following it up with staff in Dubai airport. Not what you want after 20 hours of travel chaos.- After filing a missing luggage report with Emirates, I wanted to check on the luggage and called the Lufthansa desk at the airport. After some difficulties and different numbers (again not a straightforward process) I was informed by their rep. that two luggage items were transferred to the Emirates flight leaving at 11am Sunday.- I was later informed by the Emirates customer service team that they only received one luggage item and still looking for the other.- At this point I was confused and decided to make sure the two pieces of luggage the rep informed me was on the plane were actually mine, so I called the same lost luggage number I called earlier but this time a different rep refused to assist me (even after giving her one luggage ticket reference) claiming the reference number belongs to Emirates airline, or something to that effect. The reference number was actually given to me at the Lufthansa check-in desk in Heathrow. She was rude and unhelpful and simply stayed quite most of the time. All I wanted was for her to check the two luggage reference numbers in the company's system to make sure they have indeed been transferred to the Emirates flight so I can then follow up with them.There were also a number of other small details which I don't have time to mention.After making a complaint through the company's site I discovered I couldn't get the reference number required because the calendar only goes back 4 days. I was refused compensation before I decide on using a 3rd party to seek compensation.Just pathetic all around and definitely changed the stereotypical impression one has of German efficiency and professionalism. I wouldn't fly with them unless it's free and I have 3 days free each side, i.e, never.P.S. I didn't even mention the quality of the planes and services which are average at best. Flying Emirates again was like riding a Rolls-Royce after taking the public bus. You've been warned!
| 1
|
EasyJet
|
As reported previously, call this number 03303655030. I waited 5 minutes and then they answered.They were able to add my children to my existing booking. This can only be done over the phone by the way.Just a small spelling mistake that I was able to correct later on and without charges on the website.
| 4
|
Jet2.com
|
As requested by Gemma Stocks, please find below our submission made yesterday to the Jet2 survey.My family and I have just returned from our holiday at Carema Beach Hotel, Menorca which was in the most part a lovely stay, however some issues that weren't handled correctly left us feeling disappointed with our holiday in parts.Please find below a list of complaints of which I have detailed further throughout this complaint:1) Air conditioning not powerful throughout the whole stay2) Fire at hotel electrical sub-station on 7/8/24 of which we felt the handling of this to be not what we would expectIn relation to point 1, we found our air conditioning wasn't very strong and we were struggling to cool down quickly when taking respite from the sun. We reported this on 2/9/24 and were told the hotel maintenance team would come to take a look at it that day. By 4pm in the afternoon, the hotel maintenance team still had not been, therefore we had to report to reception again to be told they would 'try to contact' the maintenance team and were once again assured they would fix the issue by close of play that day. This issue was not resolved till the day after which meant we felt uncomfortable for the first 3 nights of our holiday.In relation to point 2, I'm sure you have been made aware of the fire in the electrical sub-station at the front of the hotel, however I will further detail our experience below. We returned to the hotel at 10:30pm on 7/8/24, after receiving a text from Jet2 Holidays advising us there had been an incident and resort rep was on the way, to find the hotel in complete darkness and the fire services outside. At this point, Robert the in resort rep, advised everyone that they were awaiting on a Government official electrician to come and cut the power to the hotel. Also he advised that 2 generators had been ordered but these could take up to 3 hours to arrive. We were all advised at this point to check back in an hour for a further update on the generators. At this point, my wife pulled Robert to one side to highlight that my daughter has a medical condition call POTs and therefore cannot regulate her body temperature which is why fully functioning air conditioning is important to us and therefore we could not stay in the hotel without this. My daughter also had major surgery and therefore needs running water in order to sanitise her hands regularly which is why staying in a hotel with no air conditioning and no running water was not an option to us, despite the fact this is also unhygienic to anyone. Robert advised us at this stage that he understood and would look into this for us. We returned to the hotel at 11:45pm to find no generators had arrived and the power was still off and this could be the case for the next few hours. Robert had looked into getting us another hotel but advised the only Jet2 Holidays hotel was one in Arenal d'en Castell, which was a 45 minute – 1 hour drive away, and we were advised we would have to make our own way there. As I'm sure you can appreciate, we were not willing to make our own way to a hotel potentially an hour away, in the early hours of the morning when it had also just started thundering and lightning. At this stage, my wife asked Robert could we book a hotel 250m away and claim it back, Robert advised us to book this and said Jet2 Holidays are very good usually at sorting these issues so we would hopefully be able to claim this back if we obtained an invoice from the new hotel. The next day, we returned and provided Karen with a copy of the hotel invoice, upon Roberts's request, and were advised this would be looked into but wouldn't be an issue and that we would get the money back. We are still awaiting further information regarding this and therefore I would appreciate an update on the progress with regards to the repayment of €197Due to the power of the generators, we did not have air conditioning from the time of the fire till the end of the holiday. Maintenance bought a mobile air conditioning unit to our room on 9/8/24 however we had to leave the doors open in order to use this as we needed to place the pump on the balcony.Further to this, my daughter cannot use the pool due to her operation and therefore used the air conditioning to cool down. With the air conditioning across the whole hotel not working for the final three days, my daughter specifically struggled to regulate her body temperature, as well as the rest of our party.These issues described above, particularly issue 2, caused a loss of enjoyment to our holiday. We found ourselves unable to sleep for the final 3 nights due to the disruption caused by the fire and therefore left the holiday feeling tired and exhausted.I look forward to receiving a response from you and a resolution with regards to the repayment of the 1 night hotel stayYours faithfully,William Courcha
| 3
|
Jet2.com
|
As requested my booking ref regarding my last feedback CK review is 3Q6EV7. Flt LS 1204 from AGP 14/11/24. Would love to discuss what actually was issue with return flt , considering how long we sat waiting, close to two hours,for supposed lost passengers, and as I said in my initial review,we were in boarding queue with them, then they turned up supposedly having been delayed arriving at airport due to stormsAccording to you out delays didn't concur with what pilot kept saying, info kept on changing, so what was it, no real apology from crew, flight attendants not even introduced, there was a lot of frustration on this flight, very poor, and as an observation what is that at Birmingham airport where we depart and arrive at, seen better cow sheds, only thing missing is the auctioneers rostrumA Mould
| 2
|
Jet2.com
|
As requested, here is more information-Our flight (LS557) from Newcastle to Malaga on 21/2/25 the pilot announcements couldn't be heard due to the a/c being in full blast.Our return flight (LS 558) on 24/2/25 it was freezing cold on the plane due to a/c - I had to request a member of the cabin crew to turn it off/up. Also, the cabin service was painfully slow - we were in row 10 and it took about an hour from take off to get any service.
| 3
|
Vueling
|
As seems to be the case for many here, I had my flight cancelled 5 weeks ago and despite offering a refund within 7 days, I am yet to receive anything. I cannot find a decent contact email address for customer services to receive a response and their phone system is useless as there seems to be no option to speak with anyone. An awful service provider
| 1
|
Jet2.com
|
As signed up traveller and use the App, kept up to date with flight info. Plane took to the runway bang on time from Paphos and arrived as predicted and advised on time at Edinburgh. Flight staff very helpful and food as ordered and hot.
| 5
|
Grupo IAG
|
As somebody who has spent thousands flying with BA this year, I was horrified by the treatment I received when a flight needed to be changed following my brothers sudden hospitalisation for near fatal surgery.As the only next of kin, a devastating and highly stressful situation became a money making exercise as BA did everything they could not to help me.Eventually, a totally new flight was purchased out of desperation.To compound the matter, there is no provision to talk to someone in person and the follow up has had to be conducted over email.I take issue with any company who shows no human compassion and hides behind a screen rather than face/speak to a customer, regardless of the nature or reason for complaint.My complaint has now been responded to, with the resolution details incorrect so cannot be used (wrong name on the voucher) so guess what - another email needs to be sent as they do not take calls.The aftercare and issue resolution process is an embarrassment and needs to reviewed
| 1
|
Lufthansa
|
As someone who flies quite a lot, having a canceled flight refunded is normally a headache. However, with Lufthansa, this has never been the case: Their professionalism and integrity stand out whenever something like this happens.
| 4
|
Grupo IAG
|
As someone who flies relentlessly with British Airways for business and pleasure, generally for the routing and who is a Gold frequent flier we’ve come to accept the shocking food, service, exorbitant prices and outdated planes. When you get on a plane the primary role of the crew is your safety however when said crew look like they have just fallen out of bed cannot dress themselves properly or in the case of men find a razor you do question there ability to react in an emergency situation. Enough said.
| 4
|
EasyJet
|
As someone who fly's with easyJet several times a year, following a covid cancellation I accepted vouchers as I thought it would be easier for both parties. However, when booking new flights I was alarmed to discover that easyJet had not made the vouchers compatible with their own website and asking you to ring customer services .. strange for a business that markets itself as a digital company?! ... When trying to book through Customer services, no one answered the phone on 2 hours of waiting, the price of my chosen flights went up and I had to buy separate tickets as easyJet have put so many barriers in the way of the booking process needlessly ... Utterly appalling and totally avoidable. Have now asked for a refund and I suggest you do the same .. why help a company that doesn't want to help you
| 2
|
EasyJet
|
As someone who has always thought highly of Easyjet I am incredibly disappointed . I booked a holiday to Budapest Nov22 but couldn't get what we were looking for from Glasgow or Edinburgh so we booked from Gatwick. In Mar23 we then booked return flights from Edinburgh to Gatwick - linking with our Easyjest Budapest. Two months before we are due to go - currency purchased, activities in Budapest purchased we were informed the holiday has been fully cancelled. Very disappointed with this but still wanting to go to Budapest we had to quickly rebook something else. We couldn't get an affordable holiday for the dates we were travelling to Gatwick so had to book with another company leaving from Manchester. Leaving us needing to cancel our flights from Edinburgh to Gatwick £400, something we couldn't afford especially with today's inflation to lose but we had no choice - that choice was taken from us when our Easyjet holiday was cancelled. We have had a full refund from Easyjet for the package holiday. I understand that flights are non-refundable but Easyjet where the reason we needed to cancel, not me, not my circumstances. We booked with Easyjest because we thought they were a reliable trustworthy company. I have spoken to a agent to be told the same as I already understood. He understood my frustration of the situation but was unable to help. I am not looking for a full cash refund just something that recognised that this was out of my control and with giving them 2 months notice (same as I got) they would be able to resell these seat ... so no loss to themselves. The supervisor was very dismissive of my issue and not even prepare to discuss - falling on the line - there is nothing we can do. Sorry but that is incorrect - there is ALWAYS something that can be done - called customer service and retaining customers through respect of your customers. I look forward to your reply - Holiday reference for Budapest to confirm what I have stated 4048423
| 1
|
Turkish Airlines
|
As someone who has been a loyal Turkish Airlines customer for a considerable time i recently accumulated around 50,000 Miles and Smiles points. i was excited to use these points to book a flight and maybe even upgrade my seats. However, my experience with the Miles and Smiles program has been incredibly frustrating. According to the Turkish Airlines app and website, members should be able to use their points to purchase tickets or reduce the cost. I attempted to do this multiple times online, but each time we reached the final step, an error message appeared, directing me to contact customer service. I followed the instructions and visited a Turkish Airlines sales office in Dubai, where i was told that i needed 65,000 points to use them for ticket purchases. This contradicted the information available online. Additionally, when i asked to at least use my points to book seats, I was told it wasn't possible at the office. I called the provided number for assistance, but after waiting for over 30 minutes, i received no help and were advised to contact the website help department. This inconsistency in information and lack of support has left me disappointed and questioning the transparency of the Miles and Smiles program. I feel frustrated and let down by Turkish Airlines' customer service. I hope Turkish Airlines can address these issues promptly and ensure that the program's terms and conditions are clear and consistent both online and in their offices. I love flying with Turkish Airlines and want to continue doing so, but these recent experiences have left me with doubts.
| 1
|
Eurowings
|
As someone who has struggled with a significant fear of flying, their professionalism and kindness have made a profound impact on my travel experience.On the 1st of January, I embarked on my first flight of the year with Eurowings, feeling anxious and uncertain. The entire staff went above and beyond to ensure I felt comfortable and supported throughout the journey. Their attentiveness and understanding truly made a difference.Since that initial flight, I have had the pleasure of flying with Eurowings six more times this year, with two more flights planned for December. This newfound confidence in flying is directly attributed to the outstanding care and service provided by Eurowings.From check-in to boarding and in-flight, every interaction with their team has been marked by professionalism, kindness, and a genuine concern for passenger well-being. This level of service has not only eased my fear of flying but has also instilled in me a sense of trust and loyalty towards Eurowings.I wholeheartedly believe that Eurowings exemplifies the best in air travel, and I am grateful for the positive impact they have had on my travel experiences this year. Their commitment to passenger comfort and safety is commendable, and I am looking forward to my upcoming flights with confidence and excitement.Thank you, Eurowings, for your exceptional service and for making a positive difference in my travel journey. You have truly set a standard of excellence in the airline industry.
| 5
|
Jet2.com
|
As someone who requires assisted travel the crew could have not been more helpful
| 5
|
Grupo IAG
|
As someone with a disability that is hidden, you do hope that it is not ignored since you informed the airline before hand.Unfortunately British Airways staff ignored this in full and left me to struggle. I asked for assistance at the airport, was told go elsewhere. When I asked on the airplane for something, completely forgotten about.This was very upsetting since this was the first time I was using them and while I may not of shown how bad my anxiety was, deep down, that was VERY high.When I explained to the people at the airport I need assistance due to my disability, I was told I need to go elsewhere. BUT... That WAS the place I was to be. If I didn't found the courage to ask someone again, I would of missed the flight in full.Was told to stay seated until everyone was off the plane and someone would come and help me. I was the person on the plane except staff and they were surprised that I needed assistance and they said oh we are sorry, please head down the aisle by yourself.I was told before I booked the flight, someone would be there to help me out. Didn't happen. It was unbelievable how AWFUL the service is and how disgusting they treat someone with hidden disabilities.When asked would I fly would them again, why would I? After being treated so badly and ignored. Why would anyone want to do that. I never cried so much when I got away from the airport because I felt so upset on how I was treated.
| 1
|
Jet2.com
|
As soon as I entered the aircraft an attendant helped me with my bag and put it in the overhead locker for me. As I am an older person this was much appreciated. All the staff: ground and aircraft were so friendly and helpful even though our flight was delayed they kept us updated and the whole experience was enjoyable
| 5
|
Norwegian
|
As soon as Norwegian knew in April, that they had to cancel the flight from Faro to Copenhagen, we were informed. We also got the amount returned within a fair waiting time. This in contrast to SAS, who try to get the customers to cancel themselves, and wait untill exactly 8 days before departure to cancel, although knowing the flight does not go through. Also in contrast to Lufthansa and Brusselsairlines where we are still waiting after 4 months for our money, as well from SAS.From now on we will always choose Norwegian.
| 5
|
EasyJet
|
As soon as the summer schedule kicks in one thing you can guarantee is that expect delays!I fly at least 2-4 times a month with work and can guarantee delays.They should offer compensation like the railways do if they are delayed so it's fair for regular commuters but what do they care!
| 1
|
Jet2.com
|
As soon as we boarded the pilot explained why the plane was late in arriving and also that our flight to UK might be a bit rough due to strong winds. We were kept informed throughout the flight. Very professional airline, the big multinationals could learn a thing or 2 from Jet2. Great in flight service, helpful and accommodating crew. It's worth paying a bit extra. 10 out of 10.
| 5
|
Jet2.com
|
As soon as we entered East Midlands Airport Jet 2 staff were there to meet us and show us where to go and what to do.Our flight to Verona Airport was stress free, the aircraft was very clean and the flight staff very professional, and the same applied on our return flight to East Midlands Airport one week later.Jet 2 is our first choice airline every time.
| 5
|
Jet2.com
|
As soon as we were called to the gate we boarded the aircraft & were quickly away. The journey time was shorter than expected.
| 5
|
Norwegian
|
As stated above
| 5
|
Jet2.com
|
As stated on previous reviews, we always fly Jet2 as we think they are the best budget airline, staff are very courteous and helpful !
| 4
|
Lufthansa
|
As the rumour says, Lufthansa is a company where service is not part of the job description.Today's experience at the star alliance gold check-in at Frankfurt airport; the service seams completely non existent. The tone is hard and far from polite? Please, don't hire rude people. Basically, my normal rule of not flying with Lufthansa was confirmed.I will try to stick with SAS.
| 1
|
Ryanair
|
As the title says this was a rare occasion and it's all thanks to one flight attendant. I was flying from into Leeds bradford the other day from Alicante. I don't want to go into much detail but the holiday itself was an absolute disaster from start to finish. But the flight home was an absolute joy. I attended the holiday with my grandmother (87) she was absolutely petrified of flying and had been feeling ill due to food poisoning she contracted while over there. We were welcomed onto the plane by a girl called Ella. I don't know her last name but she said she was from Liverpool but she lived in Leeds. She was so great with my grandmother chatting to her and keeping her at ease I just thought I'd like to leave this review as I'm sure they don't get enough credit they deserve. I bet they have to put up with a lot of crap of passengers at time and it's not their fault the plane is 3 or 4 hours late. Thanks Again Ella from Liverpool at Ryan air she was the best
| 5
|
Ryanair
|
As the title says... hidden costs everywhere.
| 1
|
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