ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Jet2.com	As always with Jet2 we were completely happy with the service we received and will continue to use same in the future.	5
Jet2.com	As always with Jet2, easy booking experience, on time flights, everything worked and no problems.	5
Jet2.com	As always with Jet2, everything great and smooth running	5
Lufthansa	As always with Lufthansa I had no problem with this flight. The flights were on time and planes were clean. I still don't like to fly with mask on my face, hope this end soon.	9
Jet2.com	As always with jet2 a faultless flight.	5
Jet2.com	As always you provide an excellent service,well trained staff with a all round lovely service.	5
Jet2.com	As always, 1st class all round service on Jet2 flight..ground staff and cabin crew helpful and friendly. Smooth flight departed and arrived exactly on time..	5
Jet2.com	As always, I had a good flight with Jet2. No thrills but the plane was clean and the Jet2 flight attendants do everything they can to make it a pleasant experience. Decent price too. I highly recommend this flight service.	5
EasyJet	As always, I just receive token, standard, scripted responses from easyJet with no acknolwedgement of your pitfalls. I was once again on a cancelled flight last week with absolutely no support of input from ground crew, left to look after myself. You then booked me on a flight nearly 24 hours later...how is that in any way helpful to me? The flight I managed to book myself onto into a different airport the next day was also 90 minutes delayed. Excellent service easyJet!	1
EasyJet	As always, I requested an invoice for my flights, in this case for two bookings. Neither the app nor the website (contact page) worked, they just said 'error'. The chatbot just kept referring me to the page that I had tried to use, and did not understand my issue. A customer service employee then referred me to another page, that did not work either.	1
Jet2.com	As always, Jet2 customer service was spot on. We have used them for both holidays and flights only, and each time their in resort reps and cabin crew have been great.	5
Jet2.com	As always, Jet2 do not dissapoint.Full assistance at the check-in, both on the way out and on the way back.Everything went smoothly from start to finish regarding the overall journey.	5
Jet2.com	As always, Jet2 staff provided a very efficient , friendly and welcoming service. Unfortunately, we were let down again by the unbelievable queues through security at Faro airport. We arrived in ample time for our return flight to Glasgow, only to endure a two hour delay through security and passport control - as did many others and all thinking that we would miss our flight home. As we visit the Algarve three times a year and suffer the same problems on a regular basis, I would ask Jet2 and other airlines to make a case to the Faro airport hierarchy, as it's reaching the point where you consider if it's worth travelling!!	5
Jet2.com	As always, a fabulous experience. Friendly staff, good communication, flight on time and everything went smoothly.	5
Jet2.com	As always, a faultless flight. A young Lady seated infront of us was taken ill and the cabin crew jumped straight in to help ( thankfully all was well)	5
Jet2.com	As always, a good flight, efficient and friendly. Just wish the announcements were a little more adult in tone!	5
Jet2.com	As always, a great experience with Jet2.On time departures on both outbound and inbound flights.Pleasant, efficient staff at every stage of the trip. Excellent experience.	5
Ryanair	As always, a thoroughly horrible experience.	1
Jet2.com	As always, a very good experience travelling with Jet2. Always plenty of friendly, helpful staff available, ground staff and cabin crew always pleasant. Never any hassle, always a smooth process outward bound and on return.	5
Jet2.com	As always, all good but the ever presence of people in red outfits to do the basics for you but also to go beyond and be welcoming and kind.	5
Jet2.com	As always, all the Jet2 staff were excellent. From the booking in at Stansted to arriving at Alicante. Thank you	5
Jet2.com	As always, clean cabin. Pleasant crew. Enjoyable flight	5
Jet2.com	As always, consistent, staff very helpful from arriving at Manchester to checking in at Faro. However could have been treated better when boarding at Faro for return flight.	4
Jet2.com	As always, everything about our flights was brilliant. The check in staff were so good - we were through in 5 minutes. The aircrew were fab both ways. Nothing was too much trouble & they were helpful & chatty all the way. Will always fly with Jet2 where possible - already booked for next time!	5
Jet2.com	As always, great flight attendants and lots of info. Everything on time and enjoyable	5
Jet2.com	As always, great service from Jet2	5
Jet2.com	As always, great service from super efficient, friendly staff. Thanks Jet2.	4
Jet2.com	As always, great service, great value for money.	5
Jet2.com	As always, great service, on time, marvellous!	5
Jet2.com	As always, great staff (ground & flight)In flight food excellentOur preferred flight operator	5
Jet2.com	As always, great staff and organisation.	4
Jet2.com	As always, holiday came to a stressful and tiring end due to waiting too long to disembark plane at Manchester airport.At the beginning of the journey at Manchester airport I was exhausted walking, queueing and climbing stairs to reach the gate.	4
Jet2.com	As always, my journey with Jet2 was perfect, everything went very smoothly and on time.	5
Jet2.com	As always, no hassel and no problems and always a pleasant smile.Just one thing, the volume on annoucements; info from the pilot is often too quiet and sales pitches too loud and can be annoying.	5
Jet2.com	As always, no hastle flying from check in to leaving the destination airport.	5
Jet2.com	As always, no issues, no delays and polite helpful friendly staff	5
Jet2.com	As always, professional, helpful and friendly staff, both on the plane and in the airport.	5
Jet2.com	As always, really great staff - patient and helpful. Ground staff superb - especially when we can see the long queues for other airlines. Pilot was informative, which is great: good to know where we are and what's below,what the weather's like etc. cabin crew excellent. All good, which is why we always try to fly with Jet2	5
Jet2.com	As always, the cabin crew were professional, helpful and attentive.	5
Jet2.com	As always, the check in process was very efficient and trouble free. Flight times on schedule both ways. Antalya airport was very busy and difficult to find somewhere to sit in the departure lounge. The single toilet at the departure gate was disgusting!	4
Jet2.com	As always, the service was excellent.	5
Wizz Air	As always, they show no respect on messing with our lives and our plans, on our money and our time. Shame on you for these "2 hours" delays. Just hate flying with Wizz Air! Same experience on my previous trip with you from the same location.	1
Jet2.com	As always, trouble free flight, excellent cadin crew, friendly helpful staff.	5
Jet2.com	As always, very pleasant staff, on the ground and on the plane. We don't use any other airline now, and haven't done for quite a few years now.	5
Jet2.com	As always, very understanding and friendly assistance in getting from the drop off point in the airport to our seats on the aircraft. If it were not for this help, our travelling days would be over and our life experiences greatly limited. Thanks to Jet2 we have a good quality of life!	5
Jet2.com	As always, we are impressed with your service in respect of things within your control. Efficient, and professional, the staff, both on the ground and onboard the aircraft are a credit to the uniform.One small moan, we were promised a discount voucher on leaving the aircraft, but that didn't happen.	5
Jet2.com	As always,Jet2 delivered on everything - friendly staff, clean planes and punctuality.The only hiccup was a few minutes confusion over the actual embarkation gate at Birmingham, for which the airport was responsible it seems. At 5.30 in the morning itÂ´s not really what you want, but it was quickly resolved and we arrived in Malaga on time.Thank you again to all the staff at Jet2.	4
Jet2.com	As always. My Jet2 flights were easy to book, easy to check in on line and overall a great experience.	5
Grupo AirFrance-KLM	As an Airline Pilot myself, I understand the frustration that comes with passengers bringing a large quantity of baggage. I also understand the reason airlines prefer less bags and charge for additional weight/pieces. As I booked my parents standby to and from India, we didn't know in advance what airline they would be returning with (along with baggage restrictions) based on loads, until shortly before their return. The issue in this circumstance is that they were charged a total of $980 Canadian for 2 legs which we believe is an unreasonable amount. It appears that Air France has decided to just charge whatever they want to maximize profit with little regard for customer service and a positive experience for guests, especially ones travelling interline. Here is the experience from my parents point of view: Our trip with Air France started in Delhi, India where we were booked to fly to Paris and then to Vancouver on 29th Feb, 2024 Although the Staff at Indian Airport was very friendly, they did charge for extra suitcases for me and my wife, from Delhi to Vancouver at $120 CAD each. We each had a cabin briefcase and a personal item with us which was allowed without any issue. Interestingly my itinerary mentioned the flight departure at 1:45 AM as well as the online check-in, but the boarding pass indicated the time as 5:15 AM. I confirmed the flight time by calling Air France office in Delhi and confirmed the time as 5:15 AM which means that my connecting flight from Paris to Vancouver was no longer an option for me. The Paris-Vancouver flight was already departing by the time we reached Paris. Our son booked us to Vancouver via Los Angeles through Air France and then through WestJet from Los Angeles to Vancouver. The customer service at Paris Airport was the worst we have ever seen. No one was really ready to talk to you if you didn't speak French. While booking our luggage again at Paris to Los Angeles, we were asked to pay for 2nd suitcase again. We showed them the paper that we have already paid for the extra suitcase at Delhi Airport so they let us go. While going through the line for security check we were directed to another place and asked to weigh cabin case and personal bag together and were told that the weight is more than 12kg so we have to go back and book the cabin cases. We tried to explain that we are interline standby travelers and we are already connecting through an Air France flight where it was not an issue, but the person there was not ready to listen to us nor was he talking to us in English. He just kept pushing us to go and book our cabin bags. We had to go back and book our cabin briefcases and they charged us an excessive amount for that (240 Euro for each of the 2 cabin briefcases) We wanted to talk to someone and raise our concerns but no one was ready to talk to us or listen to us , probably because we were English speaking. As someone in the industry, I believe it would be hard to justify this amount. I look forward to your response and a chance for Air France to show they do value fairness and most importantly, customer service. After filing a complaint on their website, AF has been having us jump through hoops, utilizing delay tactics and refusal to allow communication with a supervisor. The claim is still pending with no real response.	1
Norwegian	As an American who has flown Norwegian from Fort Lauderdale to Copenhagen and from Budapest to Copenhagen I can say the no frills carrier is clean comfortable and safe. Norwegian offers a sane alternative to the overpriced U.S. carriers flying to Europe. Delta American et. al. have failed to pass on fuel savings reduce fares or do anything to help U.S. flying consumers.	7
Turkish Airlines	As an Asian woman sitting in Business Class, I experienced nasty stares from a male cabin crew when I asked him to help put my carry-on up to the bin, and being misinformed with menu information on purpose by the same crew. I noted that most cabin crews for Business Class were men, but when it was time to make bed for passengers, they called the female cabin crews from the back to make the beds. The airline gave priority boarding to at least over 50 families with at least 100 children at Montreal airport, while let Business Class passengers to wait in line for an unusual long time. Normally nothing wrong with the practice, but the volume of children was extremely unusual. At least I have never experienced and witnessed that. On top of that, this practice was not consistent at Istanbul airport, when I boarded my second leg to Bangkok. The rudeness and unprofessionalism from the cabin crew, and the lack of consistency in airline practice, made Turkish Airlines a very unpleasant airline to fly with.	1
Jet2.com	As an Assisted Passage customer I was very pleased with the happy staff who helped me through Glasgow airport and also for the personal guidance I got on the plane from Laura one of the stewards. No broken equipment either!	5
Turkish Airlines	As an Australian, I can say from experience, do not fly with this company.Turkish Airlines are thieves.I have a refund approved but they will not issue it, just complications and dishonesty. Read the reviews on their own facebook page.	1
EasyJet	As an EasyJet Plus Member, I was shocked to see a charge on my visa for 21.19 GBP. I tried to contact them using a contact form. No response. I opened a chat and was told to call EasyJet Plus. I was again shocked when I asked if I had to pay for the call, which the agent replied yes. So I have to pay you to ask you to investigate and reverse a charge that should never have been charged? Ridiculous. I will be considering my membership renewal. I'm not spending any more time and money on this. I wonder how many other people fall into this category and how much money is made over cases like this. Shameful.	1
Grupo IAG	As an Irish citizen living abroad, the sight of the Aer Lingus plane at the terminal fills me with a sense of home. I chose the airline for a return trip Dublin to San Francisco and back via Phoenix. I regret to say that it'll probably be the last time I fly with them transatlantic. They lag far behind their American counterparts for basic service and in flight entertainment. Also, the food is very poor. The staff are unapproachable and give the impression that they hate their jobs. The movie choice is limited. The food was shocking on both legs. The return leg from Washington to Dublin was cramped and overheated. Having flown extensively from Schiphol to the USA, I can recommend KLM, United or Delta over my own national carrier.	4
Ryanair	As an OAP couple I'm not good with technology and made a mistake booking return flights from Manchester to Lanzarote in September 2018 instead of 2019. The cost Â£555. I realised immediately and contacted the telephone customer services. I could not cancel or amend the booking as the system does not allow for that. Absolutely no interest of the problem from the telephone operator so I wrote to the main headquarters both normally and 'signed for' explaining the mistake and asking if we could cancel the mistaken flights and put the money towards the correct flights in 2019. I have not even had a reply or acknowledgement. We will probably not now be able to have a continental holiday in 2019, thanks a bunch Ryanair do hope I can return the favour one day!	1
SAS	As an SAS 'Plus' passenger I could use the Star Alliance lounge (Lufthansa Lounge) in Athens airport. What a contrast to the feeble excuse of a 'Business Class Lounge' provided by SAS in their hub at CPH, which has just reopened. (It would be almost better if it remained shut). This is one of the many things which show the lack of customer care and service by SAS. During the flight there was no service whatsoever, except for one bottle of still water handed out as the flight was more than two-and-a-half hours. No info from the flight deck, until we were almost landing. No moving map on the drop-down screens. No use of the front toilet, which is reserved for the exclusive use of the crew. (Danger of cross contamination, was their explanation), and finally, passengers requested to bring their rubbish to the front of the cabin for disposal.	1
EasyJet	As an accident on a booking - you charged me Â£140to put a booking back after changing it 10mins beforeA total joke and rubbish services- its all about money and the the traveller or service	1
Lufthansa	As an airline company, Lufthansa has above average standards. Their Miles and More program is affiliated with so many major airlines that you can use their miles for almost any route. However, it is best to purchase their flights from other booking sites like Kayak or Orbitz, because the fares on Lufthansa.com are always higher, even for the same flight.	4
Jet2.com	As an assisted passenger I found the Spanish wheel chair assistants incredible along with the jet2 cabin crew who were understanding and very helpful. Along with the fight leaving and arriving on time. No complaints only praise to all involved.	5
Lufthansa	As an aviation geek i think lufthansa a good airline and i don't care what people say. In my multiple times flying with lufthansa i have not had one bad experience with them	5
EasyJet	As an easyJet virgin was somewhat apprehensive. Needn't have worried! Apart from a less than smiling reception at the outward bag drop found the whole experience pleasant with very professional cabin crews (infinitely better than the Virgin Atlantic crew experienced on a long haul to Delhi). Inflight prices somewhat expensive but could have been much worse considering we were captive customers. Only one real concern and that was the lack of padding in the seats and consequent bum numbing - glad it was short haul! However overall would certainly travel easyJet again.	9
Ryanair	As an elderly couple just before boarding we were told to put our small carryons in the hold. We had paid for our 2 suitcases to go in the hold and were just carrying the essentials for our flight e.g. personal care and special dietary requirements, extra warm clothing and footwear for our arrival back to the UK after a visit to a warm country. My small wheeled cabin bag also doubles as a walking aid as understandably I'm not allowed a walking stick in an airport. There was no reasoning with the ground handling agent in Tenerife she told us to carry from the bag what we needed for the flight.!! This was impractical for us as we need one hand to help us up the steps to the plane. People boarding after us were allowed their cabin bags. Ryanair why do you penalise your customers who have paid the extra for hold luggage when clearly people who have not paid the extra are allowed to fill the overhead lockers.	1
Grupo IAG	As an infrequent flyer, British Airways was always my first choice. With some reassurance and comfort of service, quality, luggage allowance etc. In fact Iâ€™ve never flown with the budget airlines. My most recent flight has now changed my view and causes me to reflect on what am I actually getting for my money and is BA what they once were. While the flights were around an hour delayed both ways, the cabin and ground staff service were ok. It is the facilities (or lack of) that I am most disappointed by. The flight was Approx 4 and a half hours and the only thing offered was a half cup of water that was poured out and a bite sized banana slice of cake. In fact on my return journey I wasnâ€™t even offered the water! To top it off BA no longer have a media screen from which you can select something to pass the time away. There wasnâ€™t even the obligatory flight journey. The WiFi was poor. I couldnâ€™t even access the shop. However, for a fee so much more was available. This explains BAs record profit of Â£1.52bn. So, the question is, what am I paying for? I will now for sure opt for the budget airlines. They are transparent with what they offer and what you have to pay for, which I can decide to choose or not. As BA now stands for Basic Airways Iâ€™ll go elsewhere and get basic for cheaper.	3
Grupo AirFrance-KLM	As an old colleague congrats on service on board and good work of cockpit crews !	5
Lufthansa	As an update to my previous review where Lufthansa deliberately left every passenger's hold luggage behind at Munich on a flight to Manchester, it took a week for my guitar to be delivered (not great as I'm a pro musician who needed it). My bag eventually turned up at someone else's address 100 miles away and I had to drive to pick it up! "Customer relations" is just cut-and-paste emails with no action taken at all. I emailed the CEO Carsten Spohr who, surprise surprise, couldn't be bothered to reply after two weeks so far. If you use this airline, be prepared for lost luggage and cancellations. Expect no remorse!!!	1
EasyJet	As bad as it getsEasyJet literally hates their customers	1
Norwegian	As bad as it getsStill after 7 days no luggage!	1
Jet2.com	As before when flying with Jet2 it was seamless experience.	5
EasyJet	As budget airlines go, i have never had any issues with this airline. Same cant be said with RYANAIR however, you couldnt pay me to fly on any of O'Leary's plane	5
Ryanair	As cheaper alternative to get from A to B, then you get what you pay for, its the customer service that can be the problem. Personally, I have never had an bad interactions with the cabin crew, but when trying to receive a refund for being charged twice for checking in a bag. Just been completely ignored by their dispute team. Its only Â£60 but its the principal. When you try and talk to some one on the phone, they just palm you off. Very poor.	2
Vueling	As described in my review yesterday, Vueling Customer Service Dept informed me (on both outward and return flights) that they "could not validate my documents", without indicating what the problem was, thus preventing me from checking in online. I drafted a complaint, providing full details of the totally inadequate service provided by Customer Service, and sent it to them yesterday. I have just received their response, a pro forma apology, shorter than the one they sent me after my outward flight. Not a word about the specific points outlined in my complaint, and no explanation of why the could not validate my documents. My request for an explanation was the key point of my complaint, because I want to know what happened so that I can avoid any repetition. I sent an immediate reply to their apology, and by automatic reply I received this message: "Dear customer, We inform you that this email address has been deactivated. We are pleased to inform you that our Customer Service communication channels have changed in order to be able to offer you a better service." An excellent case of Vueling's actions speaking louder than their words.	1
Vueling	As end of April finishes the season's flights from UK, I booked Banjul, Gambia from Barcelona with Vueling.After reading the reviews, I booked front row seat to ensure I had plenty of room.I also tracked flights between Barcelona and Gambia for several weeks before my journey this month. Surprised to read that every single flight was on time.This settled me as so many reviews say this airline is always late.I would have no hesitation in using Vueling again or recommending to others.Front row seat was great, seat belt is slightly longer than Easyjet's for those large ladies like myself.The tray, like others say, comes from side of seat, however, it comes up and slightly forward, so in my view, more room between you and the tray, with the added bonus of nobody banging into it from seat in front.Only slight complaint is that the seats are not very cushioned, so after a few hours became uncomfortable, but a quick walk about relieved this.Perhaps I have been "lucky" with my first experience, but the return journey was exactly the same, so I would say, take the chance and try them!	4
Jet2.com	As ever , professionally led happy staff, efficient and conscientious , super clean plane , landing etcShame you don t operate Geneva service throughout the summer	5
Jet2.com	As ever Jet2 at Leeds Bradford is excellent. Easy check in in the dedicated reception hall. Straightforward boarding both there and back. Helpful staff at all stages.	5
Jet2.com	As ever Jet2 made the experience very good. They are always polite, facilities clean & tidy keep up the great work	5
Jet2.com	As ever Jet2's customer service was a delight both in Manchester and Malaga. Lots of friendly, helpful red coated agents to assist us whilst we watched rival airlines' customers milling around unassisted	5
Jet2.com	As ever a pleasant flight both to and from Tenerife .Great selection of food/drink and friendly efficient staff	5
Jet2.com	As ever good attention from staff - Arrived 40 mins early due to tail wind !	5
Jet2.com	As ever the most expensive seats on the plane have no overhead locker space. As the front seats, with leg room, don't allow you to have any bags or coats under your seat or in front of you, everything has to go in locker. Which would be fine, but the lockers over all the fronts seats are taken by the flight crew. This means you have to fight for space in the nearest locker further back. No problem you think!! Well yes it is because when the plane lands those passengers behind you suddenly jump up and occupy the isle, blocking access to your personal belongings. With absolutely no help from the cabin staff, this often ends in stand off. People behind you wanting to get off before you, and not letting those in front access to the lockers over them. Nightmare!! On my flight the poor couple sat in front of the exit door ended up in swearing pushing contest, whilst the cabin staff looked innocently on. I managed to reach the article the lady wanted, and passed it on to her. I'm convinced blood would have been spilled otherwise.Sort this out Jet2 and other alines please - not fair on those that pay extra for front row privilege.	4
Jet2.com	As ever there were always plenty of staff members around at both airports.	4
Jet2.com	As ever, brilliant personal cheerful service at every stage of our journey.We never fail to have a discussion with newly met flyers about how superb Jet2's experience is!Thank you!	5
Jet2.com	As ever, excellent flight, accommodating and friendly cabin crew. This is the most recent of numerous flights to and from Funchal that have passed without incident despite the well known difficulties often encountered at FNC airport.	5
Jet2.com	As ever, first class flight with Jet2, despite being a little late taking off we still landed at the correct time. Cabin crew always super helpful, won't fly with anyone else!	5
Jet2.com	As ever, flight attendants were helpful and friendly, and the flight was comfortable. However, given that the decision to delay the flight was taken the previous evening, I was disappointed that I did not receive a message to this effect (unlike the outbound flight on 23rd December, where the delay was managed very well indeed). It meant that we left the hotel an hour earlier than was necessary, and had to wait in cramped conditions at the airport, without any meal vouchers at all. Flight information was sketchy, and I found myself dashing through when I thought I had missed a message and was then late for the flight (which turned out not to be the case).	3
Jet2.com	As ever, flying with Jet2 is a pleasure. They open the check in desks long before they are obliged to and there are always loads of people on the desks so there's never a queue for check in, even in busy times. The seats on the plane are pretty good, far more comfortable than on Ryanair or Easyjet and the cabin staff are polite and attentive	5
Jet2.com	As ever, great Jet2 flight experience. However, boarding at Prague Airport was a bit of a rugby scrum. Why don't you board by rows, starting with the rear first. That will hopefully negate the craziness of pushing and shoving for overhead locker spaces.	4
Jet2.com	As ever, jet2 were punctul and professional.Service pleasant and speedy.	5
Jet2.com	As ever, the plane that came in from Birmingham, and was early, was then used to take people back to Manchester.A hour and a half delay, plus, is unacceptable given how many planes fly out of Kalamata.Never again.	2
Pegasus Airlines	As everybody else has said in their review, they cancel flights without any reason. Bought connecting flights, from Manchester to Istanbul then Istanbul to Dalaman (all booked via Pegasus in one booking). Pegasus took me to Istanbul but then when I got the Istanbul the connecting flight didn't exist. Me and about 150 other passengers had to queue for hours at their kiosk whilst they arranged transport and accomodation to a cheap hotel in Istanbul. No food or water provided at the hotel! Over 12 hours without water, what sort of torture is this supposed to be!Eventually provided a replacement flight so we lost two days of our holiday because of this joke company can't schedule flights competently. At the airport I repeatedly requested a reason for why they cancelled the flights and they refuse to provide a reason. I have also requested evidence via email and they again refuse to provide it. No other planes were cancelled at the airport, there was clearly no security or weather issues. It is clear they're taking bookings before ensuring that a plane is actually there to take the passengers.DO NOT USE THIS AIRLINE!!!!!!!	1
Ryanair	As everyone knows this is a terrible horrible company. I never pay the amount I paid for the tickets; it's either check-in fee at the airport; or an extra fee because they don't like my backpack or luggage. I'm sick and tired of this ridiculous airline and I will never use it again!!! Why do I need to pay check-in fee at the airport? No other companies request money for this basic service. And when I tried to use website for online check-in there were no free checkin option. So I will either pay or pay for this service. I wasted 55 pounds at the airport today just because I chose to fly with Ryan Air which will definitely not happen again!!!	1
Jet2.com	As expected	5
Jet2.com	As expected jet 2 provided a good service although we did experience delays at LBA due to adverse weatherat palma airport consequently causing a 3 hour delay !! We did think that we should have been allowed to have disembarked the plane until the matter was resolved. We think a better way of dealing with problems like this should be practiced !	4
Norwegian	As expected, I was very satisfied with the short Norwegian flight. Everything went super well, from ticket purchase at a reasonable fare and online check-in to on-time arrival, attentive staff, and leg space. Norwegian continues to be my favorite European low-budget airline for a reason.	10
Jet2.com	As expected. I choose Jet2 as I have used it several times. I believe, it is the better of the budget airlines that I have used.	5
Ryanair	As expected. Some years ago I started to avoid Ryanair after giving up on this company. Today, 22.09.2019 I took a flight with them (FR2577). Same awful experience. 06.30 am in the morning, first flight of the day and first problem. I m writing this review after waiting for 1h and 30 minutes inside the plane cause the craft has some problems. If you are not able to make work the first flight of the day, you should consider what the hell are you doing wrong. Of course, being Ryanair, we re not getting even some water for the wait.Same company, shame company.	1
Ryanair	As far as I can see, Ryanair's model is built to scam people out of money and somehow justify ripping people off by enforcing terrible policies written in small print. My girlfriend and I missed online check-in by 30 minutes. When checking in at the airport, we were told that we would each have to pay â‚¬55 to check in in person. What on earth is wrong with this world?! Where does the figure of â‚¬55 per person come from?? And what if you're old and not tech savvy, or without access to internet, and the only option is to check in at the airport? On top of this, my girlfriend (who doesn't have an EU passport) has been waiting over 2 hours at passport control (took me 2 minutes) at Stanstead. Won't be flying Ryanair or to or from Stanstead again.	1
Jet2.com	As far as low cost airlines go, they are by far the best.	5
EasyJet	As first time users of Easy Jet, my wife and I have just returned from a luxurious holiday, both flights there and back were on EJ, and both journeys were of an exceptional standard. The cabin crew are by far the best we have encountered, check-ins were seamless and customer service was 5*. Will most definitely be returning customers.	5
Jet2.com	As for a number of years now we have travelled to and from Spain with Jet2 and the standard you have provided over those years has always been excellent. So one can not say much more,maybe only a Big Thank You.	5

Jet2.com

As always with Jet2 we were completely happy with the service we received and will continue to use same in the future.

5

Jet2.com

As always with Jet2, easy booking experience, on time flights, everything worked and no problems.

5

Jet2.com

As always with Jet2, everything great and smooth running

5

Lufthansa

As always with Lufthansa I had no problem with this flight. The flights were on time and planes were clean. I still don't like to fly with mask on my face, hope this end soon.

9

Jet2.com

As always with jet2 a faultless flight.

5

Jet2.com

As always you provide an excellent service,well trained staff with a all round lovely service.

5

Jet2.com

As always, 1st class all round service on Jet2 flight..ground staff and cabin crew helpful and friendly. Smooth flight departed and arrived exactly on time..

5

Jet2.com

As always, I had a good flight with Jet2. No thrills but the plane was clean and the Jet2 flight attendants do everything they can to make it a pleasant experience. Decent price too. I highly recommend this flight service.

5

EasyJet

As always, I just receive token, standard, scripted responses from easyJet with no acknolwedgement of your pitfalls. I was once again on a cancelled flight last week with absolutely no support of input from ground crew, left to look after myself. You then booked me on a flight nearly 24 hours later...how is that in any way helpful to me? The flight I managed to book myself onto into a different airport the next day was also 90 minutes delayed. Excellent service easyJet!

1

EasyJet

As always, I requested an invoice for my flights, in this case for two bookings. Neither the app nor the website (contact page) worked, they just said 'error'. The chatbot just kept referring me to the page that I had tried to use, and did not understand my issue. A customer service employee then referred me to another page, that did not work either.

1

Jet2.com

As always, Jet2 customer service was spot on. We have used them for both holidays and flights only, and each time their in resort reps and cabin crew have been great.

5

Jet2.com

As always, Jet2 do not dissapoint.Full assistance at the check-in, both on the way out and on the way back.Everything went smoothly from start to finish regarding the overall journey.

5

Jet2.com

As always, Jet2 staff provided a very efficient , friendly and welcoming service. Unfortunately, we were let down again by the unbelievable queues through security at Faro airport. We arrived in ample time for our return flight to Glasgow, only to endure a two hour delay through security and passport control - as did many others and all thinking that we would miss our flight home. As we visit the Algarve three times a year and suffer the same problems on a regular basis, I would ask Jet2 and other airlines to make a case to the Faro airport hierarchy, as it's reaching the point where you consider if it's worth travelling!!

5

Jet2.com

As always, a fabulous experience. Friendly staff, good communication, flight on time and everything went smoothly.

5

Jet2.com

As always, a faultless flight. A young Lady seated infront of us was taken ill and the cabin crew jumped straight in to help ( thankfully all was well)

5

Jet2.com

As always, a good flight, efficient and friendly. Just wish the announcements were a little more adult in tone!

5

Jet2.com

As always, a great experience with Jet2.On time departures on both outbound and inbound flights.Pleasant, efficient staff at every stage of the trip. Excellent experience.

5

Ryanair

As always, a thoroughly horrible experience.

1

Jet2.com

As always, a very good experience travelling with Jet2. Always plenty of friendly, helpful staff available, ground staff and cabin crew always pleasant. Never any hassle, always a smooth process outward bound and on return.

5

Jet2.com

As always, all good but the ever presence of people in red outfits to do the basics for you but also to go beyond and be welcoming and kind.

5

Jet2.com

As always, all the Jet2 staff were excellent. From the booking in at Stansted to arriving at Alicante. Thank you

5

Jet2.com

As always, clean cabin. Pleasant crew. Enjoyable flight

5

Jet2.com

As always, consistent, staff very helpful from arriving at Manchester to checking in at Faro. However could have been treated better when boarding at Faro for return flight.

4

Jet2.com

As always, everything about our flights was brilliant. The check in staff were so good - we were through in 5 minutes. The aircrew were fab both ways. Nothing was too much trouble & they were helpful & chatty all the way. Will always fly with Jet2 where possible - already booked for next time!

5

Jet2.com

As always, great flight attendants and lots of info. Everything on time and enjoyable

5

Jet2.com

As always, great service from Jet2

5

Jet2.com

As always, great service from super efficient, friendly staff. Thanks Jet2.

4

Jet2.com

As always, great service, great value for money.

5

Jet2.com

As always, great service, on time, marvellous!

5

Jet2.com

As always, great staff (ground & flight)In flight food excellentOur preferred flight operator

5

Jet2.com

As always, great staff and organisation.

4

Jet2.com

As always, holiday came to a stressful and tiring end due to waiting too long to disembark plane at Manchester airport.At the beginning of the journey at Manchester airport I was exhausted walking, queueing and climbing stairs to reach the gate.

4

Jet2.com

As always, my journey with Jet2 was perfect, everything went very smoothly and on time.

5

Jet2.com

As always, no hassel and no problems and always a pleasant smile.Just one thing, the volume on annoucements; info from the pilot is often too quiet and sales pitches too loud and can be annoying.

5

Jet2.com

As always, no hastle flying from check in to leaving the destination airport.

5

Jet2.com

As always, no issues, no delays and polite helpful friendly staff

5

Jet2.com

As always, professional, helpful and friendly staff, both on the plane and in the airport.

5

Jet2.com

As always, really great staff - patient and helpful. Ground staff superb - especially when we can see the long queues for other airlines. Pilot was informative, which is great: good to know where we are and what's below,what the weather's like etc. cabin crew excellent. All good, which is why we always try to fly with Jet2

5

Jet2.com

As always, the cabin crew were professional, helpful and attentive.

5

Jet2.com

As always, the check in process was very efficient and trouble free. Flight times on schedule both ways. Antalya airport was very busy and difficult to find somewhere to sit in the departure lounge. The single toilet at the departure gate was disgusting!

4

Jet2.com

As always, the service was excellent.

5

Wizz Air

As always, they show no respect on messing with our lives and our plans, on our money and our time. Shame on you for these "2 hours" delays. Just hate flying with Wizz Air! Same experience on my previous trip with you from the same location.

1

Jet2.com

As always, trouble free flight, excellent cadin crew, friendly helpful staff.

5

Jet2.com

As always, very pleasant staff, on the ground and on the plane. We don't use any other airline now, and haven't done for quite a few years now.

5

Jet2.com

As always, very understanding and friendly assistance in getting from the drop off point in the airport to our seats on the aircraft. If it were not for this help, our travelling days would be over and our life experiences greatly limited. Thanks to Jet2 we have a good quality of life!

5

Jet2.com

As always, we are impressed with your service in respect of things within your control. Efficient, and professional, the staff, both on the ground and onboard the aircraft are a credit to the uniform.One small moan, we were promised a discount voucher on leaving the aircraft, but that didn't happen.

5

Jet2.com

As always,Jet2 delivered on everything - friendly staff, clean planes and punctuality.The only hiccup was a few minutes confusion over the actual embarkation gate at Birmingham, for which the airport was responsible it seems. At 5.30 in the morning itÂ´s not really what you want, but it was quickly resolved and we arrived in Malaga on time.Thank you again to all the staff at Jet2.

4

Jet2.com

As always. My Jet2 flights were easy to book, easy to check in on line and overall a great experience.

5

Grupo AirFrance-KLM

As an Airline Pilot myself, I understand the frustration that comes with passengers bringing a large quantity of baggage. I also understand the reason airlines prefer less bags and charge for additional weight/pieces. As I booked my parents standby to and from India, we didn't know in advance what airline they would be returning with (along with baggage restrictions) based on loads, until shortly before their return. The issue in this circumstance is that they were charged a total of $980 Canadian for 2 legs which we believe is an unreasonable amount. It appears that Air France has decided to just charge whatever they want to maximize profit with little regard for customer service and a positive experience for guests, especially ones travelling interline. Here is the experience from my parents point of view: Our trip with Air France started in Delhi, India where we were booked to fly to Paris and then to Vancouver on 29th Feb, 2024 Although the Staff at Indian Airport was very friendly, they did charge for extra suitcases for me and my wife, from Delhi to Vancouver at $120 CAD each. We each had a cabin briefcase and a personal item with us which was allowed without any issue. Interestingly my itinerary mentioned the flight departure at 1:45 AM as well as the online check-in, but the boarding pass indicated the time as 5:15 AM. I confirmed the flight time by calling Air France office in Delhi and confirmed the time as 5:15 AM which means that my connecting flight from Paris to Vancouver was no longer an option for me. The Paris-Vancouver flight was already departing by the time we reached Paris. Our son booked us to Vancouver via Los Angeles through Air France and then through WestJet from Los Angeles to Vancouver. The customer service at Paris Airport was the worst we have ever seen. No one was really ready to talk to you if you didn't speak French. While booking our luggage again at Paris to Los Angeles, we were asked to pay for 2nd suitcase again. We showed them the paper that we have already paid for the extra suitcase at Delhi Airport so they let us go. While going through the line for security check we were directed to another place and asked to weigh cabin case and personal bag together and were told that the weight is more than 12kg so we have to go back and book the cabin cases. We tried to explain that we are interline standby travelers and we are already connecting through an Air France flight where it was not an issue, but the person there was not ready to listen to us nor was he talking to us in English. He just kept pushing us to go and book our cabin bags. We had to go back and book our cabin briefcases and they charged us an excessive amount for that (240 Euro for each of the 2 cabin briefcases) We wanted to talk to someone and raise our concerns but no one was ready to talk to us or listen to us , probably because we were English speaking. As someone in the industry, I believe it would be hard to justify this amount. I look forward to your response and a chance for Air France to show they do value fairness and most importantly, customer service. After filing a complaint on their website, AF has been having us jump through hoops, utilizing delay tactics and refusal to allow communication with a supervisor. The claim is still pending with no real response.

1

Norwegian

As an American who has flown Norwegian from Fort Lauderdale to Copenhagen and from Budapest to Copenhagen I can say the no frills carrier is clean comfortable and safe. Norwegian offers a sane alternative to the overpriced U.S. carriers flying to Europe. Delta American et. al. have failed to pass on fuel savings reduce fares or do anything to help U.S. flying consumers.

7

Turkish Airlines

As an Asian woman sitting in Business Class, I experienced nasty stares from a male cabin crew when I asked him to help put my carry-on up to the bin, and being misinformed with menu information on purpose by the same crew. I noted that most cabin crews for Business Class were men, but when it was time to make bed for passengers, they called the female cabin crews from the back to make the beds. The airline gave priority boarding to at least over 50 families with at least 100 children at Montreal airport, while let Business Class passengers to wait in line for an unusual long time. Normally nothing wrong with the practice, but the volume of children was extremely unusual. At least I have never experienced and witnessed that. On top of that, this practice was not consistent at Istanbul airport, when I boarded my second leg to Bangkok. The rudeness and unprofessionalism from the cabin crew, and the lack of consistency in airline practice, made Turkish Airlines a very unpleasant airline to fly with.

1

Jet2.com

As an Assisted Passage customer I was very pleased with the happy staff who helped me through Glasgow airport and also for the personal guidance I got on the plane from Laura one of the stewards. No broken equipment either!

5

Turkish Airlines

As an Australian, I can say from experience, do not fly with this company.Turkish Airlines are thieves.I have a refund approved but they will not issue it, just complications and dishonesty. Read the reviews on their own facebook page.

1

EasyJet

As an EasyJet Plus Member, I was shocked to see a charge on my visa for 21.19 GBP. I tried to contact them using a contact form. No response. I opened a chat and was told to call EasyJet Plus. I was again shocked when I asked if I had to pay for the call, which the agent replied yes. So I have to pay you to ask you to investigate and reverse a charge that should never have been charged? Ridiculous. I will be considering my membership renewal. I'm not spending any more time and money on this. I wonder how many other people fall into this category and how much money is made over cases like this. Shameful.

1

Grupo IAG

As an Irish citizen living abroad, the sight of the Aer Lingus plane at the terminal fills me with a sense of home. I chose the airline for a return trip Dublin to San Francisco and back via Phoenix. I regret to say that it'll probably be the last time I fly with them transatlantic. They lag far behind their American counterparts for basic service and in flight entertainment. Also, the food is very poor. The staff are unapproachable and give the impression that they hate their jobs. The movie choice is limited. The food was shocking on both legs. The return leg from Washington to Dublin was cramped and overheated. Having flown extensively from Schiphol to the USA, I can recommend KLM, United or Delta over my own national carrier.

4

Ryanair

As an OAP couple I'm not good with technology and made a mistake booking return flights from Manchester to Lanzarote in September 2018 instead of 2019. The cost Â£555. I realised immediately and contacted the telephone customer services. I could not cancel or amend the booking as the system does not allow for that. Absolutely no interest of the problem from the telephone operator so I wrote to the main headquarters both normally and 'signed for' explaining the mistake and asking if we could cancel the mistaken flights and put the money towards the correct flights in 2019. I have not even had a reply or acknowledgement. We will probably not now be able to have a continental holiday in 2019, thanks a bunch Ryanair do hope I can return the favour one day!

1

SAS

As an SAS 'Plus' passenger I could use the Star Alliance lounge (Lufthansa Lounge) in Athens airport. What a contrast to the feeble excuse of a 'Business Class Lounge' provided by SAS in their hub at CPH, which has just reopened. (It would be almost better if it remained shut). This is one of the many things which show the lack of customer care and service by SAS. During the flight there was no service whatsoever, except for one bottle of still water handed out as the flight was more than two-and-a-half hours. No info from the flight deck, until we were almost landing. No moving map on the drop-down screens. No use of the front toilet, which is reserved for the exclusive use of the crew. (Danger of cross contamination, was their explanation), and finally, passengers requested to bring their rubbish to the front of the cabin for disposal.

1

EasyJet

As an accident on a booking - you charged me Â£140to put a booking back after changing it 10mins beforeA total joke and rubbish services- its all about money and the the traveller or service

1

Lufthansa

As an airline company, Lufthansa has above average standards. Their Miles and More program is affiliated with so many major airlines that you can use their miles for almost any route. However, it is best to purchase their flights from other booking sites like Kayak or Orbitz, because the fares on Lufthansa.com are always higher, even for the same flight.

4

Jet2.com

As an assisted passenger I found the Spanish wheel chair assistants incredible along with the jet2 cabin crew who were understanding and very helpful. Along with the fight leaving and arriving on time. No complaints only praise to all involved.

5

Lufthansa

As an aviation geek i think lufthansa a good airline and i don't care what people say. In my multiple times flying with lufthansa i have not had one bad experience with them

5

EasyJet

As an easyJet virgin was somewhat apprehensive. Needn't have worried! Apart from a less than smiling reception at the outward bag drop found the whole experience pleasant with very professional cabin crews (infinitely better than the Virgin Atlantic crew experienced on a long haul to Delhi). Inflight prices somewhat expensive but could have been much worse considering we were captive customers. Only one real concern and that was the lack of padding in the seats and consequent bum numbing - glad it was short haul! However overall would certainly travel easyJet again.

9

Ryanair

As an elderly couple just before boarding we were told to put our small carryons in the hold. We had paid for our 2 suitcases to go in the hold and were just carrying the essentials for our flight e.g. personal care and special dietary requirements, extra warm clothing and footwear for our arrival back to the UK after a visit to a warm country. My small wheeled cabin bag also doubles as a walking aid as understandably I'm not allowed a walking stick in an airport. There was no reasoning with the ground handling agent in Tenerife she told us to carry from the bag what we needed for the flight.!! This was impractical for us as we need one hand to help us up the steps to the plane. People boarding after us were allowed their cabin bags. Ryanair why do you penalise your customers who have paid the extra for hold luggage when clearly people who have not paid the extra are allowed to fill the overhead lockers.

1

Grupo IAG

As an infrequent flyer, British Airways was always my first choice. With some reassurance and comfort of service, quality, luggage allowance etc. In fact Iâ€™ve never flown with the budget airlines. My most recent flight has now changed my view and causes me to reflect on what am I actually getting for my money and is BA what they once were. While the flights were around an hour delayed both ways, the cabin and ground staff service were ok. It is the facilities (or lack of) that I am most disappointed by. The flight was Approx 4 and a half hours and the only thing offered was a half cup of water that was poured out and a bite sized banana slice of cake. In fact on my return journey I wasnâ€™t even offered the water! To top it off BA no longer have a media screen from which you can select something to pass the time away. There wasnâ€™t even the obligatory flight journey. The WiFi was poor. I couldnâ€™t even access the shop. However, for a fee so much more was available. This explains BAs record profit of Â£1.52bn. So, the question is, what am I paying for? I will now for sure opt for the budget airlines. They are transparent with what they offer and what you have to pay for, which I can decide to choose or not. As BA now stands for Basic Airways Iâ€™ll go elsewhere and get basic for cheaper.

3

Grupo AirFrance-KLM

As an old colleague congrats on service on board and good work of cockpit crews !

5

Lufthansa

As an update to my previous review where Lufthansa deliberately left every passenger's hold luggage behind at Munich on a flight to Manchester, it took a week for my guitar to be delivered (not great as I'm a pro musician who needed it). My bag eventually turned up at someone else's address 100 miles away and I had to drive to pick it up! "Customer relations" is just cut-and-paste emails with no action taken at all. I emailed the CEO Carsten Spohr who, surprise surprise, couldn't be bothered to reply after two weeks so far. If you use this airline, be prepared for lost luggage and cancellations. Expect no remorse!!!

1

EasyJet

As bad as it getsEasyJet literally hates their customers

1

Norwegian

As bad as it getsStill after 7 days no luggage!

1

Jet2.com

As before when flying with Jet2 it was seamless experience.

5

EasyJet

As budget airlines go, i have never had any issues with this airline. Same cant be said with RYANAIR however, you couldnt pay me to fly on any of O'Leary's plane

5

Ryanair

As cheaper alternative to get from A to B, then you get what you pay for, its the customer service that can be the problem. Personally, I have never had an bad interactions with the cabin crew, but when trying to receive a refund for being charged twice for checking in a bag. Just been completely ignored by their dispute team. Its only Â£60 but its the principal. When you try and talk to some one on the phone, they just palm you off. Very poor.

2

Vueling

As described in my review yesterday, Vueling Customer Service Dept informed me (on both outward and return flights) that they "could not validate my documents", without indicating what the problem was, thus preventing me from checking in online. I drafted a complaint, providing full details of the totally inadequate service provided by Customer Service, and sent it to them yesterday. I have just received their response, a pro forma apology, shorter than the one they sent me after my outward flight. Not a word about the specific points outlined in my complaint, and no explanation of why the could not validate my documents. My request for an explanation was the key point of my complaint, because I want to know what happened so that I can avoid any repetition. I sent an immediate reply to their apology, and by automatic reply I received this message: "Dear customer, We inform you that this email address has been deactivated. We are pleased to inform you that our Customer Service communication channels have changed in order to be able to offer you a better service." An excellent case of Vueling's actions speaking louder than their words.

1

Vueling

As end of April finishes the season's flights from UK, I booked Banjul, Gambia from Barcelona with Vueling.After reading the reviews, I booked front row seat to ensure I had plenty of room.I also tracked flights between Barcelona and Gambia for several weeks before my journey this month. Surprised to read that every single flight was on time.This settled me as so many reviews say this airline is always late.I would have no hesitation in using Vueling again or recommending to others.Front row seat was great, seat belt is slightly longer than Easyjet's for those large ladies like myself.The tray, like others say, comes from side of seat, however, it comes up and slightly forward, so in my view, more room between you and the tray, with the added bonus of nobody banging into it from seat in front.Only slight complaint is that the seats are not very cushioned, so after a few hours became uncomfortable, but a quick walk about relieved this.Perhaps I have been "lucky" with my first experience, but the return journey was exactly the same, so I would say, take the chance and try them!

4

Jet2.com

As ever , professionally led happy staff, efficient and conscientious , super clean plane , landing etcShame you don t operate Geneva service throughout the summer

5

Jet2.com

As ever Jet2 at Leeds Bradford is excellent. Easy check in in the dedicated reception hall. Straightforward boarding both there and back. Helpful staff at all stages.

5

Jet2.com

As ever Jet2 made the experience very good. They are always polite, facilities clean & tidy keep up the great work

5

Jet2.com

As ever Jet2's customer service was a delight both in Manchester and Malaga. Lots of friendly, helpful red coated agents to assist us whilst we watched rival airlines' customers milling around unassisted

5

Jet2.com

As ever a pleasant flight both to and from Tenerife .Great selection of food/drink and friendly efficient staff

5

Jet2.com

As ever good attention from staff - Arrived 40 mins early due to tail wind !

5

Jet2.com

As ever the most expensive seats on the plane have no overhead locker space. As the front seats, with leg room, don't allow you to have any bags or coats under your seat or in front of you, everything has to go in locker. Which would be fine, but the lockers over all the fronts seats are taken by the flight crew. This means you have to fight for space in the nearest locker further back. No problem you think!! Well yes it is because when the plane lands those passengers behind you suddenly jump up and occupy the isle, blocking access to your personal belongings. With absolutely no help from the cabin staff, this often ends in stand off. People behind you wanting to get off before you, and not letting those in front access to the lockers over them. Nightmare!! On my flight the poor couple sat in front of the exit door ended up in swearing pushing contest, whilst the cabin staff looked innocently on. I managed to reach the article the lady wanted, and passed it on to her. I'm convinced blood would have been spilled otherwise.Sort this out Jet2 and other alines please - not fair on those that pay extra for front row privilege.

4

Jet2.com

As ever there were always plenty of staff members around at both airports.

4

Jet2.com

As ever, brilliant personal cheerful service at every stage of our journey.We never fail to have a discussion with newly met flyers about how superb Jet2's experience is!Thank you!

5

Jet2.com

As ever, excellent flight, accommodating and friendly cabin crew. This is the most recent of numerous flights to and from Funchal that have passed without incident despite the well known difficulties often encountered at FNC airport.

5

Jet2.com

As ever, first class flight with Jet2, despite being a little late taking off we still landed at the correct time. Cabin crew always super helpful, won't fly with anyone else!

5

Jet2.com

As ever, flight attendants were helpful and friendly, and the flight was comfortable. However, given that the decision to delay the flight was taken the previous evening, I was disappointed that I did not receive a message to this effect (unlike the outbound flight on 23rd December, where the delay was managed very well indeed). It meant that we left the hotel an hour earlier than was necessary, and had to wait in cramped conditions at the airport, without any meal vouchers at all. Flight information was sketchy, and I found myself dashing through when I thought I had missed a message and was then late for the flight (which turned out not to be the case).

3

Jet2.com

As ever, flying with Jet2 is a pleasure. They open the check in desks long before they are obliged to and there are always loads of people on the desks so there's never a queue for check in, even in busy times. The seats on the plane are pretty good, far more comfortable than on Ryanair or Easyjet and the cabin staff are polite and attentive

5

Jet2.com

As ever, great Jet2 flight experience. However, boarding at Prague Airport was a bit of a rugby scrum. Why don't you board by rows, starting with the rear first. That will hopefully negate the craziness of pushing and shoving for overhead locker spaces.

4

Jet2.com

As ever, jet2 were punctul and professional.Service pleasant and speedy.

5

Jet2.com

As ever, the plane that came in from Birmingham, and was early, was then used to take people back to Manchester.A hour and a half delay, plus, is unacceptable given how many planes fly out of Kalamata.Never again.

2

Pegasus Airlines

As everybody else has said in their review, they cancel flights without any reason. Bought connecting flights, from Manchester to Istanbul then Istanbul to Dalaman (all booked via Pegasus in one booking). Pegasus took me to Istanbul but then when I got the Istanbul the connecting flight didn't exist. Me and about 150 other passengers had to queue for hours at their kiosk whilst they arranged transport and accomodation to a cheap hotel in Istanbul. No food or water provided at the hotel! Over 12 hours without water, what sort of torture is this supposed to be!Eventually provided a replacement flight so we lost two days of our holiday because of this joke company can't schedule flights competently. At the airport I repeatedly requested a reason for why they cancelled the flights and they refuse to provide a reason. I have also requested evidence via email and they again refuse to provide it. No other planes were cancelled at the airport, there was clearly no security or weather issues. It is clear they're taking bookings before ensuring that a plane is actually there to take the passengers.DO NOT USE THIS AIRLINE!!!!!!!

1

Ryanair

As everyone knows this is a terrible horrible company. I never pay the amount I paid for the tickets; it's either check-in fee at the airport; or an extra fee because they don't like my backpack or luggage. I'm sick and tired of this ridiculous airline and I will never use it again!!! Why do I need to pay check-in fee at the airport? No other companies request money for this basic service. And when I tried to use website for online check-in there were no free checkin option. So I will either pay or pay for this service. I wasted 55 pounds at the airport today just because I chose to fly with Ryan Air which will definitely not happen again!!!

1

Jet2.com

As expected

5

Jet2.com

As expected jet 2 provided a good service although we did experience delays at LBA due to adverse weatherat palma airport consequently causing a 3 hour delay !! We did think that we should have been allowed to have disembarked the plane until the matter was resolved. We think a better way of dealing with problems like this should be practiced !

4

Norwegian

As expected, I was very satisfied with the short Norwegian flight. Everything went super well, from ticket purchase at a reasonable fare and online check-in to on-time arrival, attentive staff, and leg space. Norwegian continues to be my favorite European low-budget airline for a reason.

10

Jet2.com

As expected. I choose Jet2 as I have used it several times. I believe, it is the better of the budget airlines that I have used.

5

Ryanair

As expected. Some years ago I started to avoid Ryanair after giving up on this company. Today, 22.09.2019 I took a flight with them (FR2577). Same awful experience. 06.30 am in the morning, first flight of the day and first problem. I m writing this review after waiting for 1h and 30 minutes inside the plane cause the craft has some problems. If you are not able to make work the first flight of the day, you should consider what the hell are you doing wrong. Of course, being Ryanair, we re not getting even some water for the wait.Same company, shame company.

1

Ryanair

As far as I can see, Ryanair's model is built to scam people out of money and somehow justify ripping people off by enforcing terrible policies written in small print. My girlfriend and I missed online check-in by 30 minutes. When checking in at the airport, we were told that we would each have to pay â‚¬55 to check in in person. What on earth is wrong with this world?! Where does the figure of â‚¬55 per person come from?? And what if you're old and not tech savvy, or without access to internet, and the only option is to check in at the airport? On top of this, my girlfriend (who doesn't have an EU passport) has been waiting over 2 hours at passport control (took me 2 minutes) at Stanstead. Won't be flying Ryanair or to or from Stanstead again.

1

Jet2.com

As far as low cost airlines go, they are by far the best.

5

EasyJet

As first time users of Easy Jet, my wife and I have just returned from a luxurious holiday, both flights there and back were on EJ, and both journeys were of an exceptional standard. The cabin crew are by far the best we have encountered, check-ins were seamless and customer service was 5*. Will most definitely be returning customers.

5

Jet2.com

As for a number of years now we have travelled to and from Spain with Jet2 and the standard you have provided over those years has always been excellent. So one can not say much more,maybe only a Big Thank You.

5