Airline
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values | Review
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5.97k
| Rating
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10
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|---|---|---|
EasyJet
|
As this is a low cost airline, we did not expect free meal, snack, drink or entertainment system. Staff very friendly and helpful. Seats width and legroom acceptable (191 cm tall), however backrests not adjustable, but just a short flight. Negative: very long queue at the bag drop desks in CAG. Had to wait 35 minutes.
| 7
|
Ryanair
|
As thousands of you will know, Ryanair are denying their customers the legal right to a refund for flights the airline has cancelled and are trying to force customers to accept a voucher. They are making it impossible for customers to register for a refund, this is both dishonest and poor business practice as customers will stop flying with a airline that denies customers their legal right to a refund when things eventually get back to normal.
| 1
|
Lufthansa
|
As tourists from the USA, my partner and I were flying with Lufthansa in Business Class. Even though the Bodrum Airport lounge was open, we were informed that Lufthansa has cancelled contracts with some lounges. Therefore, we could not enter the lounge at our departure airport. European business class is a regular class seat with the middle seat kept free. No onboard entertainment was offered. Flight time was 2.5 hours so I expected a little bit more than just one tray of food. No champagne was offered before the flight.
| 1
|
Jet2.com
|
As usual (5 years now I guess) superb… can't fault your operation…Thank you
| 5
|
EasyJet
|
As usual Easyjet only want your money. Literally messaged 5 minutes after booking in a hold bag on one booking only to realise on another booking on the same flight I already had one booked. NO REFUND, disgraceful Easyjet, a bit of customer service would be nice. I dont need 46kg of luggage for a week in the winter!! Ill be using other Airlines instead now.
| 1
|
Jet2.com
|
As usual Jet 2 was brilliant and a special mention about the pilot who was making jokes with different accents,probably to make everyone more relaxed and it worked as everyone was laughing. Look forward to my next flight to Turkey in 3 weeks.
| 5
|
Jet2.com
|
As usual Jet 2 were their professional best
| 5
|
Jet2.com
|
As usual Jet2 didn't disappoint. Always friendly and helpful staff, lovely smooth flight and clean comfy plane. Same with the staff at the check in desks, so friendly and they will gp out of their way to help. Love the standard 22kg of hold luggage plus 10kg cabi. Always fly with them to Europe, and wouldn't go with anyone else.
| 5
|
Jet2.com
|
As usual Jet2 staff friendly and efficient. Departure times were fairly accurate.
| 4
|
Jet2.com
|
As usual Jet2 staff were great but I do feel sorry for the crew having to sort out the carry on luggage. We had booked flights that allowed us two carry on cases though we only took one. Before boarding I was asked if I would put my case in the hold, I politely refused in part because we were taking one less than allowed already but mainly because of all the over sized bags that had already been allowed on board. Jet2 really should clamp down on the dimensions of luggage as so many passengers clearly ignore the guidelines which then impacts not just other passengers but also the crew.
| 4
|
Jet2.com
|
As usual Jet2 was outstanding everything ran like clockwork and there was always somebody available to help us if required. Thank you.
| 5
|
Jet2.com
|
As usual Jet2 we're very good
| 5
|
Jet2.com
|
As usual Jet2 were so good on both journeys
| 5
|
Ryanair
|
As usual Ryan air delayed for 2 hours wish I could have flown with someone else but unfortunately they are the only airline going from Edinburgh direct to Budapest on the day I need.They don't care that's why they are cheap but not cheerful! Choose someone else's if you can.No mention of delay on App only on departure board at airport.
| 1
|
Ryanair
|
As usual Ryanair cannot keep its promises.Wanted to change a flight from Dublin to Manchester by 24 hours.Website options did not work, Chatbot did not reply and customer services line today continually engaged.I have requested a refund as had to book via another operator to ensure we got home yesterday.I have tried to get a refund from Ryan air before and as usual any contact is made as difficult as possible unless you are trying to give them money.
| 1
|
Jet2.com
|
As usual a good flight and a good service
| 5
|
Jet2.com
|
As usual a good flight earlier than usual and a smooth journey. Staff were attentive and efficient.
| 5
|
Jet2.com
|
As usual a good flight in spite of a short delay. A row to myself was a bonus! Staff were smart and friendly. Announcements clear and not too frequent .
| 5
|
Jet2.com
|
As usual a great experience with jet2 with both outgoing and incoming flights. The only issue was the temperature of the cabin it was either boiling or freezing both ways
| 4
|
Jet2.com
|
As usual all good, check in, cabin crew, all jet2 staff excellent, no more I can put really, except flying jet2 again next year.
| 5
|
Jet2.com
|
As usual as soon as you reach the airport you know your good hands when you see the Red Uniform. Fantastic
| 5
|
Grupo AirFrance-KLM
|
As usual boarding in MRS was messy. Connection in CDG was extremely quick thanks to Priority lane. Nice crowded lounge. Boarding very messy again. Uneventful trip to Tokyo, with excellent food and wine, but, surprisingly with a insipid Champagne (Pommery). AF business class should offer one of the numerous classics. Staff perfect.
| 9
|
Jet2.com
|
As usual chaotic boarding in Spain. The boarding group system just does not work.
| 4
|
Jet2.com
|
As usual check in went very smoothly. Que went down very quickly even though it was a Saturday morning in peak season. I know flights can be more expensive when flying with jet2 but it is certainly worth paying that bit extra. Both flights left on time.
| 5
|
Jet2.com
|
As usual everything was great with Jet2 from boarding to being on the plane to arriving at our destination and the same on our return journey wouldn't fly with any other airline
| 5
|
Jet2.com
|
As usual excellent service from Jet2. Staff at check in friendly and helpful. Boarding on time. Flight excellent
| 5
|
Jet2.com
|
As usual excellent service, staff we're really good really good flight
| 5
|
Jet2.com
|
As usual first class service and 99 percent of the times I have flown with them on schedule
| 5
|
Jet2.com
|
As usual first class service from cabin crew on both flights
| 5
|
Jet2.com
|
As usual flight experience and cabin staff was very good but still not happy about not being able to use cash for on board purchases
| 4
|
Jet2.com
|
As usual from booking through to travel and return, process was easy, user friendly, and efficient. The whole experience was professionally managed. We landed back the night of the storms the pilot was excellent explained things and handled the landing superbly.Thanks once again Jet 2. See you soon.
| 5
|
Jet2.com
|
As usual good flight and on time
| 5
|
Jet2.com
|
As usual great experience & friendly staff
| 5
|
Jet2.com
|
As usual great flight to Madeira arrived on time had assisted service great at Edinburgh Airport and Funchal. Excellent service. In flight. Can't. Wait till next year. Only thing flight times aren't so good. Wish we had Edinburgh 9.30 am arrival 13.20. Now 16.20 arrival 20 .20. Not so good
| 4
|
Jet2.com
|
As usual great service from Jet2.All staff were exceptional. The flights both ways arrived on time too which was a bonus.
| 5
|
Jet2.com
|
As usual had a stress free experience flying with Jet2, flights ran to time, friendly helpful staff and good deals on sale for gifts etc in magazine
| 5
|
Jet2.com
|
As usual hassle free boarding and flight. Pleasant and polite attendants. Only thing when we got home baggage took well over 30 mins to appear. The flight after us got theirs before us at Glasgow Airport don't know what the issue was but we had someone waiting for in the car park who was not very happy about the wait. Other than that Jet2 are great to fly with.
| 5
|
Jet2.com
|
As usual it all went to plan staff very helpful at both airports,still number one air line.
| 5
|
Jet2.com
|
As usual jet2 give a very professional service all staff are so helpful
| 5
|
Jet2.com
|
As usual jet2 made the whole experience a pleasurable one from the ground staff to the aircrew. I don't think any changes are needed.
| 5
|
Jet2.com
|
As usual my flight and everything surrounding it from ema to faro was just great. KeepUp the good work!
| 5
|
Jet2.com
|
As usual my flight was okay, the crew we're every efficient and friendly. I think the leg room Is more than Ryanair
| 4
|
Grupo AirFrance-KLM
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As usual on KLM short European flights in economy class :- poor quality industrial snacks (i.e.: unhealthy, fatty, salty, full of sugar). It would be probably better not to distribute them or simply replace them by a sandwich.- harsh landings, despite no adverse weather conditions...Please train your pilots for softer rounded landings.On a positive side, the cabin crew are always very service orientated and smiley !
| 3
|
Jet2.com
|
As usual on time and all went as planned.
| 5
|
Ryanair
|
As usual on time. Polite and friendly flight attendants. Lost my wallet without my knowledge on the plane, found out in rental car company. I went to the Ryanair lost and found on the Valencia airport and got my wallet back with everything still in it. Many thanks to the attendants that brought my wallet in and to the very friendly girl in the list and found.
| 5
|
Jet2.com
|
As usual our Jet 2 flight was excellent. Very helpful staff at bag drop and the staff on the flight were very helpful and efficient. I will always try and book my short haul flights with Jet 2
| 5
|
Jet2.com
|
As usual our flight was very good. Got there early although we left a bit late. Coming home landed on time.I was well looked after in access. Could have had time to shop once through security.
| 5
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Jet2.com
|
As usual our flights were excellent. Both on time and cabin crew were so helpful
| 5
|
Jet2.com
|
As usual our flights were reasonably comfortable and uneventful. Cabin crew worked very hard, were polite and helpful. On our return flight the captain gave us information about where we were flying over which I really liked and should be a regular feature if possible. Embarking and disembarking should be available from both ends of the plane for a quicker experience but that isn't within Jet2's power I suppose.
| 4
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Jet2.com
|
As usual perfect service, never dissatisfied jet2 team make the travelling experience for many years a pleasure 10 stars
| 5
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Jet2.com
|
As usual pleasant friendly staff and flight experience. Just a pity the flight was 2 hours late taking off!
| 4
|
Jet2.com
|
As usual service and staff times excellent
| 5
|
Jet2.com
|
As usual smooth from airport to airport not 1 problem but it's what we have learned to expect !!
| 5
|
Jet2.com
|
As usual the Jet2 staff were great in the airport and on the plane.
| 5
|
Jet2.com
|
As usual the flight and airport services by Jet2 were excellent. For the first time airport assistance was requested for Mrs Snelson. The request form was completed saying that she was able to walk up steps but the distances involved were a bit far. In my booking on the website, there is no reference to the assistance requested, except an invitation to request it.At Birmingham on departure (LS1271) all assisted passengers were treated equally, to the level of the least able. As a result, assistance at Paphos and at both ends of the return we're not taken. The website has no means of indicating that assistance would not be required. Indeed there was no indication that it had been requested. The cabin steward on return (LS1272) did check that assistance was not needed, so the flight record does presumably show which passengers have requested assistance. It would help if the status showed in "my booking".
| 4
|
Grupo AirFrance-KLM
|
As usual the flight ans service woth KLM was good.I would like to highlight that the lounge at Heathrow Terminal 4 is a benchmark and other other lounges (KLM and others) should take note.Whilst not a huge lounge, the hot food selection, snacks, drinks and overall appearance was great. KLM should apply this as a benchmark to their other lounges and the service that they provide.Thank you for the relaxing experience.
| 5
|
Grupo IAG
|
As usual the flight is delayed this week, it already 3 hours and I’m held on a bus waiting to get taken to the plane. I really can’t explain how much I detest British Airways. If it was a cheap budget airline I could accept it, but it’s premium prices for the most unreliable service.
| 1
|
Grupo IAG
|
As usual the flight is delayed. BA try to blame someone for the inability and incapacity of delivering what they sell. Why don't you hire enough personnel to fulfil your staff demand.
| 1
|
Jet2.com
|
As usual the flight was fine,just a long queue at airport
| 4
|
Jet2.com
|
As usual the flight was on time and a pleasant journey. Was even given extra legroom seat which was a bonus.
| 5
|
Jet2.com
|
As usual the flight went smoothly even though 1 late leaving because of technical fault with assigned plane did make 30 mins up on return flight.We are so satisfied with Jet2 have booked another flight for Spain
| 5
|
Jet2.com
|
As usual the service by Jet2 was good.However since passengers are airline clients then airlines are airport clients.The departure from Manchester T2 via temporary walk ways appalling and I think Jet2 needs to make strong representation to improve matters otherwise I will be looking at an alternative airport in future
| 5
|
Jet2.com
|
As usual the staff comfort on the plane, just a great experience.
| 5
|
Jet2.com
|
As usual the staff onboard from flight crew to cabin staff were all very efficient and friendly, that is why youare my airline of choice.The in bound flight was delayed but I understand that was because of ATC problems.
| 5
|
EasyJet
|
As usual their staff was snobbish, rude and this time racist. One of the girls actually laughed at my partners name. I informed her that she won't make it to the flight so they won't have to call her. She asked me her name and once I said it she said: "maria WHAT?" And started laughing. The rest of the staff started laughing as well. My partners name is just a regular Greek name. Not even complicated. They didn't even apologise for their rude comment and behaviour. They didn't even realise that a Greek name is not a savage uncivilised name but a name with history they haven't even read. Completely ignorant of cultural behaviour and that this was a flight to GREECE with GREEK passengers with GREEK names. I am completely discussed this time with easyJet staffs behaviour. I don't think easy jets staff could have been lower than my previous experiences but I was obviously wrong. Bristol airport needs to reconsider inviting this company to be the only one doing trips for some destinations
| 1
|
Ryanair
|
As usual typical Ryan Air, I will never book a flight with them again, had enough this time.Flight cancelled due to covid.Will not refund ticket.Every other airline I've has this happen obey the rules Ryan Air just try to find a technically or excuse rather than look after its customers.Don't not fly with them it is your global responsibility to not give money to companies like this, they should not be allowed to operate and continue their scams.They didnt even allow us to change the flight. Scam Scam Scam that is what they are told and that is how they behave.
| 1
|
Jet2.com
|
As usual we had a great flight. Left on time. Everyone helpful and polite.However I usually pay for a comfort seat but the seats were so expensive returning from Mallorca I couldn't afford it. All cheap travel is a thing of the past. Our first time using Jet2 they were only £19.
| 5
|
Jet2.com
|
As usual we had excellent service at both airports as well as on board both flights.
| 5
|
Jet2.com
|
As usual with Jet2 lots of helpful staff at check ins, queues short, and a member of staff visible on arrival
| 5
|
Ryanair
|
As usual you get what you expect from Ryanair - awful service. We were travelling with 2 hand bags (1 backpack and 1 small bag). On return flight the woman in check in window told us, that backpack is OK, but for the normal bag we need to pay, because only backpacks are allowed in hand luggage. When we told, that on the first flight we have traveled with the same bags and there was no such problems, she told "I don't know". When we asked to explain she just stopped talking to us and ignored. Finally we came to another window, situation was the same, we agreed to pay. They didn't accept cash, only credit card. And charged the price for 2 bags instead of 1! They promised to refund. So waiting for it.In general, usual Ryanair service.
| 1
|
Ryanair
|
As usual, Ryanair have re-enforced to me what an awful business they are. Had a flight booked to Krakow in June. Got a mail saying flight times have been moved so I can have a full refund. Went through the process, they offered my 52% of my flights price. Said they had paid it into my bank account, they have not. Trying to get hold of them is impossible so I am £180 down. They are a disgrace. I will never ever fly with them again, eben if I have to pay double elsewhere.
| 1
|
Jet2.com
|
As usual, a smooth experience from start to finish, thank you Jet2. Will see you again in July.
| 5
|
Jet2.com
|
As usual, a very pleasant flight with an extremely informative pilot who sounded very happy, which is always a plus. Helpful, polite flight attendants as always. Highly recommended.
| 5
|
Grupo AirFrance-KLM
|
As usual, all well and good until something goes wrong, 8 months after requested a refund, it has been "refused" twice with no explanation or no contact, vouchers been re-issued on both occasions instead despite asking for a refund. Called them so many times it is not even funny, might as well get a job in their call center. Then i am told i they don't know, they will email CS and call me back etc, been lied to at least 3 times now, its just one big joke. Asked for a manager, this was refused, asked for the ADR procedure, blankley egnored. Just stay away in future, especially with COVID etc. You need someone who works with you when things go to s***t, these guys don't. It is not even funny the amount of times i have called and waited on hold to get absolutly nowhere. They just don't care about customers or refunds, we have used them many times for flights to the otherside of the world (1.4k each time) and this is how they treat you.
| 1
|
Jet2.com
|
As usual, everything on time, easy baggage drop, lovely staff.
| 5
|
Jet2.com
|
As usual, everything was smooth and effortless, we've had another great flight.
| 5
|
Jet2.com
|
As usual, great service from check in, flight to arrival.
| 5
|
Jet2.com
|
As usual, helpful staff, left early, arrived early.
| 5
|
Jet2.com
|
As usual, it is the employees that make all the difference. Always efficient and extremely friendly and helpful. The flights were slightly delayed but most of it was made up and landed nearly on time.
| 5
|
Jet2.com
|
As usual, lots of very friendly and helpful staff at Leeds Bradford and Tenerife airports, especially good for us as we are old and not too great on technology
| 5
|
Jet2.com
|
As usual, on time and efficient cabin crew.
| 5
|
Jet2.com
|
As usual, the Jet2 flight was faultless, great communications and ground and cabin staff extremely professional and efficient. Jet2 continues to show the way on how a holiday flight should be. Well done!
| 5
|
Jet2.com
|
As usual, the Jet2 staff were friendly, helpful, and efficient. The flights left on time and one landed earlier than scheduled. On the way home, we got a good deal on duty free as well!
| 5
|
Ryanair
|
As usual, total garbage but I never learn my lesson. Total mess at check-in. Massive queues. Tell everyone that the plane is boarding half an hour before they are actually ready to board. All the usual Ryanair chaos. But as we all know- you pay peanuts you get monkeys.
| 1
|
Jet2.com
|
As usual, very efficient service with attentive staff throughout the flight.
| 5
|
Jet2.com
|
As usual, very helpful staff at check in and friendly efficient cabin crew. Only criticism is someone should tell the pilot that his announcements are virtually inaudible.
| 5
|
Jet2.com
|
As usual, you always seem in safe hands with this airline. Plenty of staff around to guide and help you. If only East Midlands Airport could get to the end of their redevelopment then the experience could be even better.
| 5
|
Grupo IAG
|
As we boarded our flight Geneva - London Gatwick on 22nd Dec -the steward has advised that our luggages have been left behind and whilst we waited for an hour for some information (none delivered), we were advised that we will proceed with the flight and the luggage will just follow on the next flight (well it didnt'). It now has been over 35 hours and as have trackers on our bags -we can see that they are still somewhere in Geneva airport terminal 1. We have tried to call customers services - automatic service just keeps telling us that they send us the text on how to log the form on missing luggage (we did 35 hours ago!!) - on regular update checks on line it shows that the page has not been updated since we logged the loss of the luggage - again over 35 hours ago. Really at a loss here - what can we do next? If CEO of BA is reading this - you really need to improve on communication channels - whilst you are saving on people and no one is actually provided a phone service, you could have introduced and chat box at lease -which is what a lot of other companies are doing - as it stands - we are left with no bags and no idea if we are getting them ever and no one to speak to and to get some explanation and/ or on what to do next - apart of wait for 21 days before claiming the loss?? Really abysmal behavior from an airline.
| 1
|
Eurowings
|
As we booked our flight from Bangkok to Dusseldorf via a third party the details said Lufthansa (Eurowings). We had no idea what our 12 hour flight would be like but were feeling confident it would be ok as we had only great experiences with Lufthansa. However, the flight was delayed, the seats were uncomfortable and non adjustable, just a bottle of water supplied everything else was extra, the entertainment was 9.90extra. There was a wifi symbol but that was misleading. There was no wifi but it was possible to buy a mbs of data for a high prices that would last a few minutes. The buyable food was good quality but I arrived exhausted with a pain in my back. Never again. This service devalues Luftansas reputation.
| 2
|
Ryanair
|
As we checked-in in good time, the app generated an inaccurate e-mail, and by the time we figured out, that we had to need to use the wrong e-mail, we were 4 minutes passed check-in time. We had to pay 150,- euro EXTRA to get on the plane.NEVER NEVER NEVER Ryanair again in my life.
| 1
|
Jet2.com
|
As we didn't pay for seats together our party were not together but what I can't understand was why one seat was in the middle of two people who were travelling together. Also on the return journey we were all on different rows but there was a row of 3 seats empty. I feel Jet2 do this so you will book next time to guarantee to be together. The staff, drinks and flight were all really good.
| 3
|
Ryanair
|
As we do not feel safe travelling during this time I contacted Ryainair to get a cancellation voucher and was told this is not possible as they are a non refundable airline..... All of their peers are assisting clients during these times but Ryanair advised we can change our flight or lose our money. £180 to change flights that cost £150 originally. Avoid at all costs and pay a few extra £ to go with Easyjet or similar....
| 1
|
Jet2.com
|
As we fly frequently I always choose jet 2 prices are reasonable and usually on time staff always pleasant
| 5
|
Jet2.com
|
As we travelled with a 2yr old the best thing was twilight check in. No waiting In a queue. Both flights more or less on time.Very quick through check in as lots of jet2 desks open and fast track security at Corfu airport.
| 5
|
Jet2.com
|
As we were about to embark the aircraft we were told the captain was ill and wouldn't be flying so all back to the airport. Eventually we were told we wouldn't flying and given an hotel overnight so now we are waiting at the airport until after midnight to be taken to a hotel. On arrival near the entrance to the hotel were nightclubs with bright neon lights and very loud music. The atmosphere was blue with smoke the smell of weed with the local drug dealer waiting to greet us. The night porter had no confirmation of our booking and it took another passenger to sort out the problem. The hotel photocopied everypassport for over 50 passengers and we eventually went to our room at 2.20 am where very loud music could be heard until early morning. It would appear whilst talking to the other passengers we were lucky as least there weren't cockroaches running around the room. On arrival at the airport the new flightboarding passes wouldn't go through the security so more waiting for this to be sorted. There was a lack of communication throughout the entire ordeal not to mention to 22 hour flight delay
| 1
|
Turkish Airlines
|
As we were entering the flight we were told we couldnt take our hand luggage, a very small suitcase even smaller then most backbacks. Women was not friendly at all and shouted. We had some valuables with us what we had to take out and keep in our hands. When i asked for bag she did not even answer. Most unpolite people. I never fly Turkish Airlines.
| 2
|
Jet2.com
|
As we would expect with JET2 the staff were attentative and flight went smoothly and was ahead of schedule both ways.
| 5
|
Ryanair
|
As with a previous reviewer, I chose the expensive Regular fare as opposed to Saver so I could have Priority Boarding and a bag onboard. When I checked in online, I had been downgraded to Saver despite them keeping my extra money for Regular. Hours on live chat produced nothing and my submitted claim for the difference has just been rejected as they they 'can't categorise my complaint'. Eh, you charged me €90 extra for Regular fare and won't refund that after changing my seat to Saver without a bag or priority. It seems to be their latest scam to sell something they don't intend providing.
| 1
|
Lufthansa
|
As with all European Business Class offerings, the seat is nothing special. An economy seat where the middle seat of the three is left empty as a shared space with the other passenger. Lufthansa does offer a meal depending on the time of day it may be hot(ish) or cold. One nice touch is that on many routes a small bar of chocolate and an apple are offered after the meal. Our flight was a little late departing which was frustrating but understandable as the sub-zero temperatures across Europe were causing delays everywhere. Indeed our flight from Budapest had been so late that we only just made this connection. The cabin crew were excellent and the service brisk and professional. All three of our Lufthansa flights this month were excellent when rating the service.
| 8
|
Grupo AirFrance-KLM
|
As with any company that takes your money and refuses to refund when they should, avoid.
| 1
|
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