Airline
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10
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Lufthansa
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At Christmas 2021 the German government invoked a travel ban from the UK. I tried to re-arrange the flight, and range their service centre. They refused to talk and just put the phone down on me, so I lost the flight and couldn't do anything about it. They are abusing a loophole in the law which says the have to refund if the flight is cancelled, but the law has no provision for if a government invokes a travel ban. In order to make money, they would rather fly empty planes than cancel flights and make refunds.
| 1
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Grupo IAG
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At Copenhagen airport 4.30amLuggage tag machines not working. Too few people at the check in machines (after trying to print luggage tags for 15 minutes). Utterly slow and seems to be very ineffecient company.Modernization needed.
| 1
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Grupo IAG
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At Copenhagen the most chaotic ticket counter assignment in the history of airlines. Time on board never changed, no fixed counter at Airport. Abysmal service that needs vast improvement here
| 5
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Turkish Airlines
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At Denpasar airport we were not given the boarding pass for the next trip as Cathay Pacific said we would get them at a transit desk in HK. But once arrived in Hong Kong we asked to all transit desks and all said Turkish airline had no transit desks in HK airport. We had to get out, go through custom and do the check in again - and we only had 1 h to do everything we almost missed the next flight. My vegan food was tasteless.
| 2
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Grupo IAG
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At Gatwick Airport British Airways has a one queue system for ALL OF THEIR FLIGHTS!!!Checking in is a total nightmare. It took me two hours to check in recently. This system clearly does not work because periodically BA staff will call out flight numbers that are close to boarding and pull passengers out of the queue and rush them through check in.After taking nearly two hours to check in, it was time to board my flight, no time to get a coffee or do any duty free shopping.I complained to British Airways last year about this terrible system of checking in and nothing has been done.Travelling is stressful enough without having to queue for two hours to check in.
| 2
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Vueling
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At Gatwick airport... only broken check in machines versus one poor Gatwick staff member. The plane is now over one hour late and no Vueling staff in site. Probably they do not even exist. Very poor service Vueling. Not to be recommended...
| 1
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EasyJet
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At Gatwick on way to Marseilles we had to wait for about 40 mins in a spiral staircase as plane door would not open. Then on way back I had to pay 60 Euro to be allowed on board with exactly the same luggage I boarded on way over. Seats don't recline. An awful experience I will never repeat.
| 1
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Pegasus Airlines
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At Istanbul Sabiha Gökçen Airport, Pegasus has installed self-service machines for passengers to weigh their luggage. However, these machines often struggle to accurately scan identification documents. Additionally, the pricing system feels exploitative, as even a small excess weight, such as 0.4 kg over the 20 kg limit, results in a high surcharge. Onboard, passengers also face issues: when purchasing food or drinks, no change is immediately given. Although the crew promises to return with the money, they often do not, requiring passengers to remind them to receive their change.
| 1
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Ryanair
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At Knock, the plane was diverted due to weather conditions. About 15 minutes later the plane from Birmingham landed. Maybe the weather was really bad 20 minutes before but I have seen planes land here in the snow!However the worst thing about it was there were no updates for over an hour. Surely Ryanair have a plan for when this situation occurs, or don't they?
| 3
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Grupo IAG
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At Las Palmas the check in only has 1 of 3 desks manned. 1/2 hour since check in opened, and no Euro Traveller passengers checked in.Worse by far than budget airlines. Jet2 next to us, has 3 check-ins manned and little queue.
| 1
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EasyJet
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At Luton Airport and my flight to Glasgow is scheduled for 1.50 pm, Elena the staff at the boarding gate treats people like she owns the airport or flight because girl why are you being MEAN like abuse of your position.She asked me me to weigh my backpack and went on to intimidating other passengers while i stood there waiting for her to come back and said i should put my backpack lying side in the weighing stand but Elena goes on telling me that am not calm therefore she'll make me board last.She continues at the document check but refused to check my because she thinks that i wasn't calm enough as she is almighty Elena and capable to do whatever as she said.The colleague attended to me after trying to explain Elena reasons as the oversee 140 passengers and that made her think it's ok to bullying.Let easyJet management call her to order or she risk bringing lawsuit for the company 🤔As for me i always avoid easyJet because they're full of drama and treats people low
| 1
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Ryanair
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At Luton Airport, one cashier out of 8 works, Ryanair only cares about itself and its own wallet. Michael O'Leary is a stingy, clueless director!!!
| 1
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Ryanair
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At Luton UK myself and my brother in law had the best experience. Our flight arrived late from Inverness. Once we got through security I checked the board and it said go to gate. I took that the gate was still open so I went a head of my brother in law to let them know that anothet passenger was coming. When I arrived at the gate to board myself and my brother in law were the last passenger. This lovely man of Indian background dealt with me and told the lady at the other desk that he would deal with it and she could close up. I explained that we were late due to our flight landing late and my brother in law was on his way. Once I was allowed to que up to board the man went to find my brother in law and brought him to the gate. This young man went above and beyond. We realy felt blessed. Thank you Ryanair for getting us home on time.
| 5
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EasyJet
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At Luton a very rude staff member expressed her dissatisfaction that we had not placed our bag correctly on the belt, having not used this auto service before we were a little surprised at being chastised by the staff. Then from Edinburgh one of us was asked for ID at the gate, this didn't happen outbound and the excuse was we had checked baggage, but only one of us was asked for ID? Very odd and the staff member was far from polite. I used Easyjet many years ago and was less than impressed. Unfortunately they have met my low expectations. Never again.
| 1
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Vueling
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At Mallorca we had to wait for more than 90 minutes for check in, just to give our bags of. There were only 4 counters open and boarding already closed officially when we had to go through security and run our way through. Wouldnt recommend
| 1
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EasyJet
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At Manchester Airport terrible new 'do it youself' with weighing in bags, attaching sticker and putting on belt. Conveyabelt service. Lot sof staff, however along hanging around chatting to each other whilst you struggle. Rubbish service. Prefer a traditional check in desk with human interaction which give me a relaxed feeling for my flight. Easyjet now feels like self scanner at supermarket. I personally feel like a rabbit in headlits and put extra stress at beginning of holiday. On aeroplane I was sleeping and when I woke I requested and drink and she said I have to wait untill next drinks round. So I waiting 1.5hours for a drink. Discusting service by air steward. Alot of passengers felt the same and not treated well. I will never fly with easyjet again. De humanised service. Staff are rubbish.
| 1
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EasyJet
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At Manchester Airport, EasyJet, customer service Jamil, falsely accused me of taking a video of him at the EasyJet desk. Which I denied and was willing to show my phone. He then falsely imprisonment me with an unlawful restraint. After 20 minutes airport security came, I offered my phone to them but they said it wasn't needed. They apologise to me said I was free to go. They then told Jamil he was wrong and if I wanted to film in a public place I was with in my rights as I hadn't gone through security yet, at the departure check in. At this point Jamil went back to his desk. I have made a complaint with the police regarding this crime and they are looking into this.
| 1
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Jet2.com
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At Manchester Airport, we were forced to check in our hand luggage and carry all our valuables in our hands as we had no other luggage, despite having explained this to your staff and asking if they could contact other passengers that wanted to voluntarily check in their hand luggage, which your staff refused to do quite rudely. We also have the right by international aviation IATA to get a free luggage valuation at the departure desk in case we are forced to check in our hand luggage, and it was also refused. We had to bring our valuable objects in our hands.When we took off, many of the luggage compartments in the passenger cabin were empty, and we had to carry our valuables in our hands for the entire flight.
| 1
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Jet2.com
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At Manchester it was the usual high standard of service. Surprised Jet2 had abandoned the supervised row by row exit and allows a free for all like cheaper airlines. At Gran Canaria the ground staff were poor. Lack of communication and only one counter open for hundreds of passengers. Two jet2 staff just watching and failing to engage.
| 3
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EasyJet
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At Palma airport, at the Easyjet check in/bag drop on 18th June at about 15:30 when I arrived to check in for my flight to Luton, there were two desks open, one with a young spanish guy and one with a young spanish girl with black hair. I was the only person in the queue. I looked at the girl and she ignored me completely and said nothing and kept looking at the guy at the other desk who finally said, it´s me, so then I took my suitcase to his desk. He checked in my suitcase and printed a boarding pass for me as my phone was not working. As I was leaving with my hand luggage, I took out a mostly full bottle of Nivea Q10 body lotion and a mostly full can of Dove deoderant spray from my bag and asked him if there was somewhere I could leave them in case someone wanted them. I then asked him if he wanted them and he said yes, so he took them from me. Immediately, the spanish girl at the other desk started glaring at him and then telling him that she wanted the items and he was then forced to give her the bottle of Nivea body lotion while he walked away to his office with only the can of deoderant. I found this behaviour from the girl to be thoroughly unprofessional and she was clearly bullying this guy into doing more work while also taking the item away from him that I gave to him (who is the one who actually did the work and served me as a customer), and she did all this right in front of me, the customer. It was clear to me from witnessing all this, that the staff are 1) not properly trained in how to behave professionally and 2) are paid very little for their work. This is what is resulting in these behaviours. On top of this, the guy behaved well, but the girl did not. She was an aggressive bully only looking to do as little work as possible, while taking as much as she could. I felt bad for the guy. I urge Easyjet to do a much better selection of their employees and to make sure that this type of bullying culture is eliminated from their company, to provide proper training, and to improve the salaries that they pay their employees including groundstaff at check in. It is shameful to see these kinds of behaviours displayed by easyjet staff right in front of me when I arrive at the airport as a customer.Also, my new suitcase was damaged (one wheel and screws gone) when it arrived at Luton on the easyjet flight from Palma. This is the second time this has happened to one of my suitcases after travelling from Spain on Easyjet to Luton airport.
| 1
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Iberia
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At Sao Paulo my husband was denied to check-in without a return ticket. We presented a return ticket that was bought with TAP. The lady could not find the ticket in the system and did not allow my husband to check-in. We asked the Iberia service counter to help and found out the check-in was denied due to the staff only searching for Iberia return flight numbers. In the end, Iberia listed us as a no-show for the flight. We made an official complaint and asked for a partial refund as we had all documents to board the plane. Iberia denied to compensate us. Buying tickets with Iberia cost us a lot: 24 hours at the airport, overnight accommodation at GRU, and we needed to buy new tickets to Europe where we live. We decided to buy new tickets with another company.
| 1
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Grupo AirFrance-KLM
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At Zurich airport there were two employees handling the check-in. One (a lady) was helping a passenger, the other (a gentleman) was handling a problem over the phone. When the lady was done handling her passenger I step forward to check my bag but to my dismay she tells another passenger that just arrived to come forward. Apparently this was a premium member. But this wasn't the priority line!Like I told the employees at the airport, I can choose to fly to Zurich from Amsterdam with Easyjet, but I chose to fly with KLM, a premium airline. Now, I don't expect to be treated like a king, but I don't like to be treated like a third rank passenger either.I would never have had this lousy feeling would I have flown Easyjet, where everybody is treated equally. I therefore seriously doubt I will fly to Zurich with KLM ever again.
| 3
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Grupo AirFrance-KLM
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At about 11.30pm on March 18th, I was notified that my flight from Amsterdam to Geneva at 12.20pm the next day (March 19th) was cancelled. Due to existing plans in Geneva that day, my only option for rebooking was at 7am — which meant that I needed to be at the airport at 5am. Needless to say, after packing and traveling to the airport, I didn't get more than an hour or two of sleep that night. It was awful. After arriving in Geneva, I received a notification that I could request compensation for the cancelled flight. So I followed the link and did that. I received a total of €269.12 back. Today, I received an email to check-in for my return flight from Geneva to Amsterdam (scheduled for tomorrow). When I followed the check-in process, I received an error that I needed to call KLM. When I called, they told me that when I applied for compensation from my previous flight cancellation, it automatically cancelled my return flight. KLM then told me that I would need to buy my return flight. Currently, that costs €1,659. So, to sum up: 1) KLM cancelled my flight 2) KLM offered €269.12 compensation then cancelled my return flight 3) KLM tells me I need to pay €1,659 for the return flight. I should also mention that I'm a KLM Flying Blue member with status and a KLM/Air France Amex card. After talking with customer service for an hour, they told me that there was nothing they could do. That the supervisors/team leads would not take my call. KLM has the worst customer service of any airline I have ever experienced. It's astonishingly bad.
| 1
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Ryanair
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At alicante airport, I was due to board flight from alicante to bristol. I had a checked luggage in the hold and I had a backpack as my underseat luggage. In the duty-free area, I bought some items and I used my own re-suable canvas shopping bag to carry the duty-free items. I checked this was okay with the staff working in duty-free and they confirmed it was. When I attempted to board the flight, the two members of staff checking boarding passes and passports, first scanned my boarding pass but then said that I couldn't board with two bags. I explained that it was duty-free shopping but the members of staff were extremely aggressive and unprofessional and said that I needed to wait by the side. I did as requested and after sometime they signalled me to go through which I did. As I passed by, I asked for the name of the staff member. Then both members of staff there become even more irate and denied me to board. Even through I had been allowed to board, they then denied me boarding because I asked for the staff member's name. They were really nasty, being sarcastic, using racist terms towards me and mocking me that I couldn't board the flight. I again calmly explained that the items in the canvas bag were from duty free and I explained that I had the duty-free receipts at hand to prove it. They both refused to acknowledge the receipts and told me to fit it all in my backpack. They again mocked me saying that they had the power to deny my boarding and that I would lose my checked-in luggage. One of the staff members continued to mock me by imitating zipping my mouth and using racist slurs towards me. I asked what I could do and they said I had to pay a penalty which I did under threat of being detained by security. After paying the penalty, I was then threatened with detainment twice more and taunted by both staff members that I was too late for boarding before I was finally allowed to board. The whole experience has left me extremely anxious to fly ever again, the ryanair staff were horrific and constantly threatening to have me detained and denied boarding without reason.
| 1
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Eurowings
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At boarding an extremely vicious purser shouting my mask should not be ok. It is a medical mask but black. Dude rans after me in the ally saying i have to leave if i have no other. To prevent discussion i use such a so called ffp2 mask and take my seat at first row. Then he comes again saying i have to drop the laptop bag in the bagage compartment. Alley is full so ask kindly if he can drop it. Nein! I must stay at my position….rrrright…so this is customer friendly…
| 1
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Ryanair
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At boarding there was an unpleasant and unfriendly employee forcing everyone to load their luggage's onto metal boxes to see if they fit. My suitcase fit but a part of it was sticking out because it was quite packed, the worker said your suitcase does not fit. So I put the suitcase on the floor, opened it and spent 10 minutes taking out items and putting the clothes on myself and the other items in my backpack. I then put the suitcase back in and it fit better but there was still about an inch of fabric sticking out from the box, this fabric however was just due to the shape of the suitcase but it was empty because of the items I had taken out and could be compressed to fit the shape of the box, which is what would happen when stored. I tried to explain this to the worker but she would not listen she just said 'It doesn't fit, you have to pay £70 or your suitcase will stay behind.' I told her I wasn't willing to pay £70 as it was extremely unfair because the suitcase fit when compressed and also my backpack was tiny, and £70 is an insane penalty for an inch of loose fabric. She did not care and just said 'you're not getting on the flight then' I'm just a student trying to get home. At that point my phone ran out of battery from all the waiting and because I had my boarding pass on it I stopped caring about the penalty and just focused on getting on the flight because at this point there were a couple people left to board and me. I ended up getting the boarding pass on my laptop and paying the fine because the flight was about to leave, but I am not satisfied at all and I think it was extremely unfair.
| 1
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Grupo IAG
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At booking paid much more for an afternoon flight from Heathrow to Pisa. A few weeks later BA cancelled the flight and pushed me over to the much cheaper very early morning flight I had not booked due to issues getting there that early without considerable taxi costs. As was just more than 14 days before departure BA refused any compensation even under EU legislation. Very underhand practice which is clearly to detriment of public - getting them to pay more for a time then moving you anyway to less favourable one once they already have your money. You've been warned.
| 1
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Lufthansa
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At check in warsaw airport 4 lufthanza operator talking among them and westing passengers time. Really really REALLY NOT PROFESSIONAL situation. Unusual for LUFTHANZA company, but that's it
| 1
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Grupo IAG
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At check-in desk at T5 Heathrow was told by BA staff that Sweden only allowing Swedish nationals into country. This was contrary to advice on Swedish Government website. I rang the border control office at Arlanda airport. They confirmed that EU/EFTA/EEA & UK nationals were clear to enter the country. I offered the phone to BA staff to clear up any confusion. They declined and then changed their story saying it was their own company policy. I spent the next hour trying to get through to BA on the telephone for a refund. The calls were being disconnect due to high call volumes. BA standard of service compared to the other major European airlines was dishonest and obstructive. Furthermore if the other airlines can provide customer support on the telephone or via email at this time BA should be able to do the same. While in-flight staff at BA are still terrific, they are let down by the worst sort of management bureaucracy.
| 1
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Lufthansa
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At check-in in Frankfurt only business class or above have a staffed counter - everyone else has to struggle through an automated system. Once on the plane flying economy you get a bottle of water and a tiny piece of chocolate, Not only do have to pay for a warm drink but it is also not good and you have to use a card to pay. I flew back with KLM which still treats passengers like customers. I will avoid Lufthansa if I can in the future.
| 3
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Turkish Airlines
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At check-in the board clearly says Economy class and when I followed the que for check-in the lady started shouting that this is the que for business class and repeatedly said that you are trying to deceive us by following business class que. She was disrespecting to me so continously that I had to say following words ' It's okay, calm down.... Thank you madam'. Other staff members soon realised that the screen is actually showing Economy Chekin and one of them suddenly changes the screen to 'desk closed'. So basically you pay someone to shout at you openly for their own dumness. Need to train their staff that they get paid from airline's customers' money. Today they lost one customer due to being dum and then ill mannared towards someone who pays them.
| 1
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Pegasus Airlines
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At checkin desks they weren't able to print ticket for the connection of the second flight, 1,5 hours of line for printing it, this caused many people to loose their connection flight
| 1
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Lufthansa
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At checkout for economy tickets, you are required to choose a booking option from the following: Economy basic (cheapest); Economy Basic Plus (more expensive but with some perks); or Economy Flex (most expensive but with may perks, inlcuding refundable without fee in the event of cancellation). I booked a ticket to South Africa know that my work committements could change and that I would need to change my flight, so I booked the Economy Flex ticket. As it happens, 2 months before my flight my work committents had changed and I requested a refund. I did get a refund from Lufthansa BUT NOT the full amount. I have written to them many times, in the beginning they replied always asking for my booking details (which they have in my reference number), and stating that my query has been forwarded to the appropriate department for handling. 3 months have since elapsed, and now they simply ignore my emails. My advice, if you absolutely have to fly with this airline, don't buy the Ecomomy Flex tickets as Lufthansa will not honour its contitions!
| 1
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Jet2.com
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At each stage of our journey, from twilight check in to return flight, staff at Jet2 were helpful, professional and smiling.
| 5
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Jet2.com
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At every airport, either in UK or abroad, there are always plenty of Jet2 personnel around to guide you and to answer questions. Staff are polite, friendly and professional. Check-in desks are always fast moving and the check in procedure is quick and easy. When we have had medical issues on holiday, it only took one phone call to Jet2 and everything was in place at both departure and arrival airports to make the journey as easy as possible. The aircrew are always friendly and professional, and the seats have good legroom.
| 5
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Lufthansa
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At first I booked manly because they were considered the only 5 stars airline and I was sort of impressed of that title and with high expectations.The first thing that disappointed me is that they offer no food during any flight, I've travelled with KLM, Airfrance, Tap Air, Swiss, Air Europa… and they always give some free food, so how can you expect a company with 5 stars to give… a bottle of water?But that's not the worst part. Usually you have minimum 25 min - 1h within connecting flights, well, forget that if you travel with Lufthansa! Their flights get incredibly overlapped and you land when your next boarding is in "Go to gate" already, and sometimes the gates are not even close. I had 4 flights with them and in every single connection flight I had to RUN like a crazy with all my bags and terrible asthma. This is no way to flight, this is too stressful. And with literally no time I was unable to buy any food at the airport, but I'd rather starve than give any more money to their disgusting on board sandwiches.Literally considered rebooking just to not flight with them. Do better
| 1
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EasyJet
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At first I didn't think the Chat person understood my issue. then I did what he suggested and it worked like a treat.
| 4
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EasyJet
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At first I thought I was talking to AI, but the chap/lass was nice and helpful, as well as patient. Big W
| 5
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EasyJet
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At first I was going around in circles trying to find via Manage my flight where I could change a name for an incorrect name on the flight, it would be alot less stress if you could clearly make a link to the customer service line for an name correction..But after I joined the chat with Sarah, which was very quickly started, Sarah was able to reassure me and help me with the error. she was very polite and helpful, thank you easyjet your service has got better and better and using a chat service is great. no more long telephone calls ! result
| 5
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Ryanair
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At first I were a little worried as a group of 18 we booked Leeds to palma 23-6-23 and return 26-6 I got in contact with them as noticed they had changed our flight from 9.30 to 20.10 as a group going for 3 nights this flight would have reduced the break to 2 nights I got in contact with group booking and they said can't do anything be patient as flight not confirmed as changed I then noticed on return flight there was only 16 booked on I got in contact again and they sorted the problem straight away they have since been back in contact and we have now been moved to the morning flight @ 8.00 FOCas they were true to there word and got back in contact as soon as flights confirmed well done Ryanair group booking for been honest in our correspondence
| 4
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Ryanair
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At first a bird flew into the plane and they had to fly in another one, then boarded that one but the flight crew had been working too long so we had to get off. No replacement crew so delayed until 130pm next day. Did not leave until after 4pm, they had stopped responding to people asking why there was yet another delay. They have now said they are not liable to give us the eu 261 compensation as it was not their fault. Absolutely disgraceful.
| 1
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Wizz Air
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At first all seemed OK, good price for plane tickets and outbound flight was on time without any problems.Problems arises during inbound flight which has been delayed for over 24h due to wind. After call with their customer representative we were told that as it is overnight delay we should book hotel and keep invoice which they would refund us for. Surprise surprise after I submitted claim they refused to refund anything and pointed us to their terms of service which were saying they cannot be held accountable for any indirect loss.Conclusion do not trust anything their customer representatives tells you over phone.
| 1
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Wizz Air
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At first flight delayed 30 min ok no problem, after flight cancelled because of weather conditions ok no problem the re booked 6 days later not first flight available 2 days later 😅 ok then I made the check in for the available date good🫡 after 1 day they email me🤨 You are receiving this e-mail because you requested the 120% WIZZ😂 wich I never did and because of this I will lose my flight now it's underpaid ðŸ‘thank you very much never again Bravo 👌 Wizz-Air Under 0 Star Rating!!!
| 1
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EasyJet
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At first it seems that the person did not understand my problem but I probably did not explain it well. When we agreed on the issue, it was resolved directly and thank you for it!
| 5
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EasyJet
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At first our flight was delayed and by the original take-off time the flight was cancelled and they left us all stranded at 21h30. We were advised by Easy Jet ground staff that our flights would either be refunded or we could re-book at no additional cost. The ground staff also informed us that we were all entitled to book into an hotel for the night (3 star rating or less) and that we could claim back the cost from Easy Jet. Today I was informed that Easy Jet would not be paying anything out to us as they view the cancellation of the flight as "due to extraordinary circumstances".I ended up spending 230 EUR extra to get to my destination (which is now not being reimbursed) due to this pathetic airline.Moral of the story: rather pay for the more expensive and professional airline and stay away from Easy Jet!
| 1
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EasyJet
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At first the flight was canceled on one day last minute. Then we had to come the next day at 11 in the morning. When we arrived the flight said it was leaving at 12 and boarding closed at 11:30. At 12 there was no crew member to be found at the gate or anywhere on the airport. Without any communication the crew did not show up for hours and everybody was waiting at the gate without a clue what was going on. After 2 hours the crew finally showed up and wasted even more time. Never flying with easyjet again. Horrible experience.
| 1
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Turkish Airlines
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At first the flights seemed decent. They were a good price, though they doubled my travel time. However, I was unable to pick my seat online or see them in my booking, even after the date listed for choosing. Due to this issue I sent time trying to call and email the support staff to make my seat selection. After setting my seat, I received the information "oh, I noticed that your return flight has been cancelled." I had received no proper notification by phone or email before this point and none since. Online the difference between on schedule and cancelled is HK vs. WK. This cause a large issue for me during the time of my flight out from Germany to the US. After arriving in the US, I had to spend time rearranging all of my details and scheduling a new return flight. Even though they could offer me no other flights on the day of the cancelled flight and did not properly notify me in these matters, they would not offer me any compensation or upgraded sitting for a more comfortable return. It is obvious by their behavior that they do not care if your flight is cancelled, not even to inform you, and will do nothing to rectify their mismanagement.Be wary when considering this company for flight!
| 1
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Turkish Airlines
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At first we booked our tickets last minute as we were going to travel with other airline. During the check in process we went to the dedicated Turkish Airlines business class counters which has two rows each one with few check in counters, we went to the first row and the staff told us that it was full so we had to go to the other row. During the check in process the lady at the desk insisted in speaking Turkish, although I have been telling her that we don’t speak Turkish however she did not care and kept speaking Turkish which made the check in process very difficult. After we done with check in we went to the security and immigration using the fast track for TK business class which was as busy as the regular line. The Turkish Airlines business class lounge was very crowded and took us some time to find a place to sit, however the lounge has so many facilities that my two hours before the flight was not enough for me to enjoy the lounge. After going to the gate there was no line for business class, however at the airbridge business was separated from economy. At the aircraft the seats looked very dated I can tell that this aircraft was in service for more than 10 years without being upgraded. The service from cabin crew was good however not as expected for premium class. Before take off and while passengers are entering the aircraft the AC was turned off which was very hot and I started feeling dizzy and informed one of the flight attendants called for a doctor and made sure that everything was fine with me. After take off the turn on the AC which made the climate gets better. Since I ate at the lounge I only had the appetizer without the main meal. The IFE was dated, however one of the best thing I like about Turkish Airlines is their onboard WIFI service it is one of the fastest I have tried in any flight and as a business class passenger they offer 1GB free and after that you can purchase extra data. Overall the whole journey was good.
| 7
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Vueling
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At first, Vueling changed two times the date of our flights without telling us and of course it was impossible to join their service.On the return, they refused our covid test because it was written by hand. The drugstore we took the test in never had this problem with any other flight company.If you fly with Vueling be prepared to encounter issues !
| 1
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Eurowings
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At first, the boarding was delayed by one hour because there were technical problems, as we went in there the air conditioners everywhere turned on full. The staff did not even greet us and when we asked her if she could switch off some of the climates, as we get a headache from it she said it would be too hot otherwise she does not want to do it. Even in retrospect, she showed obstinate and arrogant behavior.. Zuerst verspätete sich das Boarding um eine Stunde da es technisxhe Probleme gab, als wir dan einstiegen liefen die klima anlagen überall voll aufgedreht. Die Stuardese begrüsste uns nicht einmal und als wir nachfragten ob sie die Klimas zum teil ausschalten kann, da wir Kopfweh davon bekommen meinte sie es wäre ihr sonst zu heiss das möchte sie nicht machen. Auch im nachhinnein zeigte sie total eigensinniges und arrogantes Verhalten.
| 1
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EasyJet
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At first, the ground crew manager came up to the passengers asking for volunteers to change to another flight ( they would fly to Santiago de Compostela instead, and have a bus waiting for them to take them to Porto, and all they offered was a 500€ compensation, which is much less than what they should actually have to pay every passenger if no one took the offer and they had to refuse entry to passengers) as they mismanaged and overbooked this flight (even though they kept insisting on that it was an aircraft issue and they had to use a smaller one, while the people at the check in desks said clearly that it was overbooked).After that, the boarding process took ages, as some people had their passes invalidated due to the mentioned overbooking issue, meaning their seats (mine included) were unavailable. What's funny about this is that even people in rows as low as 10-15 or so had their seats invalidated. Anyway the boarding process took well over an hour for the lucky ones, all the while the ground crew was being extremely rude to people that didn't yet fully understand the issue, instead of explaining what they were trying to do to solve the issue ( we passengers do not care how your worthless service screwed up the bookings, do not belittle us for not understanding what stupid excuses you make).Now for the unlucky ones that had their seats invalidated, we were put to the side while they tried to figure out what to do, all the while the ground crew kept insisting for us to take the 500€ and go on another flight or whatever, which I find extremely distasteful, knowing that all of us should be compensated much better had we been refused entry. Some people that were put to the side still accepted the offer, which in the end did make room for everyone else on the flight, after of course another hour or so of waiting.Now with all that said, I wouldn't have minded the issue as much if it weren't for the rudeness of the ground crew, the almost 2 hours of keeping us in the dark about what was going to happen to us, and the presistence of the ground crew manager to have us go to another flight, if you really wanted that to happen offer something better than just 500€, you know very well the compensation the airline would have to give us had we been refused entry.To add insult to injury, when at last the flight took off, we weren't offered ANYTHING at all in flight, not one measly bottle of water or a bag of chips or a small cup of coffee, nothing, absolutely worst customer service ever.As a bonus, the cabin crew hit my leg with the food/beverage cart while I was sleeping, admitedly I had my leg on the corridor, which I hadn't done on purpose or willingly, but instead of waking me up to move my leg, they just hit it and all I got was a "Oh sorry sir", then the attendant moved on like nothing happened.It only hurt for a bit, it's not like I want monetary compensation or anything for that, but yeah a cup of coffee could have made it up for almost everything, but in addition to the clusterf*ck that happened in the ground, not even hitting my leg with the cart was enough to have a little something for all of the trouble they caused.Worst airline I used so far, don't recommend it, I certainly won't be using it ever again.
| 1
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EasyJet
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At first, the ground crew manager came up to the passengers asking for volunteers to change to another flight (they would fly to Santiago de Compostela instead, and have a bus waiting for them to take them to Porto, and all they offered was a 500€ compensation, which is much less than what they should actually have to pay every passenger if no one took the offer and they had to refuse entry to passengers) as they mismanaged and overbooked this flight (even though they kept insisting on that it was an aircraft issue and they had to use a smaller one, while the people at the check in desks said clearly that it was overbooked). After that, the boarding process took ages, as some people had their passes invalidated due to the mentioned overbooking issue, meaning their seats (mine included) were unavailable. What's funny about this is that even people in rows as low as 10-15 or so had their seats invalidated. Anyway the boarding process took well over an hour for the lucky ones, all the while the ground crew was being extremely rude to people that didn't yet fully understand the issue, instead of explaining what they were trying to do to solve the issue (we passengers do not care how your worthless service screwed up the bookings, do not belittle us for not understanding what stupid excuses you make). Now for the unlucky ones that had their seats invalidated, we were put to the side while they tried to figure out what to do, all the while the ground crew kept insisting for us to take the 500€ and go on another flight or whatever, which I find extremely distasteful, knowing that all of us should be compensated much better had we been refused entry. Some people that were put to the side still accepted the offer, which in the end did make room for everyone else on the flight, after of course another hour or so of waiting. Now with all that said, I wouldn't have minded the issue as much if it weren't for the rudeness of the ground crew, the almost 2 hours of keeping us in the dark about what was going to happen to us, and the persistence of the ground crew manager to have us go to another flight, if you really wanted that to happen offer something better than just 500€, you know very well the compensation the airline would have to give us had we been refused entry. To add insult to injury, when at last the flight took off, we weren't offered anything at all in flight, not one measly bottle of water or a bag of chips or a small cup of coffee, nothing, absolutely worst customer service ever. As a bonus, the cabin crew hit my leg with the food/beverage cart while I was sleeping, admittedly I had my leg on the corridor, which I hadn't done on purpose or willingly, but instead of waking me up to move my leg, they just hit it and all I got was a "Oh sorry sir", then the attendant moved on like nothing happened. It only hurt for a bit, it's not like I want monetary compensation or anything for that, but yeah a cup of coffee could have made it up for almost everything. Worst airline I used so far, don't recommend it, I certainly won't be using it ever again.
| 1
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Turkish Airlines
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At half the price for a return trip from Heathrow to Cape Town with other airlines, Turkish Airlines' business class offering was too tempting to pass by, even if there was the inconvenience of transiting via Istanbul Take-off for LHR to IST was delayed by an hour, which was a concern given that we had just 1 hr 40 minutes between the scheduled landing and take-off for the IST-CPT leg. Having the full flat-bed experience for a short-haul flight was a real luxury and Turkish Airlines win hands down for providing this. Food on board was adequate and of the standard that BA now provide in Club Europe. Wheeling a trolley around loaded with foil-topped main courses didn't seem the best way of using the sky chef on board. Landing at IST was delayed by congestion and we'd almost given up on making the next flight. Getting to the terminal was helped by the airline providing a separate bus for business class. Details of gates for transit passengers was helpfully provided on board. IST is unbelievably chaotic, even at 1:00 am, but staff were around to direct passengers, and it was then just a matter of a frantic dash to the gate. Amazingly, we arrived just in time for boarding, but there was then another wait for the bus to fill to take us to a far stand. The food service on the IST-CPT leg was astonishingly good, and the role of sky chef was much more in evidence, with individual plating up of all the courses and a trolley circulated with desserts. A breakfast menu was also offered just after boarding, which allowed us to choose as much or as little as we wanted. Even the scrambled eggs were good! Disembarkation at CPT was quick, immigration was a breeze and we collected our bags just 10 minutes after landing. Overall, we were impressed and we're actually looking forward to our return flights.
| 9
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EasyJet
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At landing my 2,5 year old did not want to sit in her chair. I tried to keep her in her chair for minutes while she was screaming, wiggling, trying to get out. She was already on her knees. A flight attendant walked by and i asked if i could maybe get one of those extension for the belts that under twos has so she could sit with me instead. I got a short response : no, she is too old, she just have to sit in her chair. The other flight attendand looked at me and in a very discusting voice she asked me if I want my child to be safe becayse if so I have to put her in her chair. I understand the rules, but its hard to explain to a 2,5 year old.After minutes of fightin with my daughter she got out and I held her quick. Straight away from behind me the flight attendand was waving at me that she cannot sit with me and she was mouthing no no no.I then told them that i am trying my best but i cannot keep her in the chair. And i don't think a wiggling, screaming, moving, half kneeging position is safer than having an extension a d let her sit with me.Then a man from tbe staff came over and told me that she just have to sit back unless i can put her own belt on her while she sits on my legs. How? Its not long enough. And why would that be safer than having an extension belt?Anyway once he told me again that she needs to go back than he sat down. His collegue a lady then picked up the flightphone and said that all passanger needs to be seated and have their belt on and every child who is over 2 needs to sit in their own chair..I do get the rules, but i was trying hard and no help came from the staff other than trying to shame me and trying to prove that i do not want my kids to be safe. All through this myoldest who is 5 was crying becaus she was so scared that i will get in trouble for not following the filght attendands order..
| 1
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EasyJet
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At last, being able to 'chat' to a person!
| 5
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Grupo IAG
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At least the prices are genuinely represented online and they're not complete cheap skates that try to screw you over at any opportunity. They've gone a bit more budget short haul to compete but long haul - their generosity with drinks and quality of service is still really fabulous. BA all the way for a safe bet. Reasonably priced and generous with drinks - what more do you need.
| 5
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Ryanair
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At least with Mr D Turpin you knew you were getting robbed!!!Much the same treatment as everyone else.....except after an hour I did manage to get through!....hurrah I hear you say....no not at all!!I would have been happy with a credit note but no...basically and not very politely I was told because the flight was running...TOUGH!!...the quarantine law was the Irish government's fault and not theirs....even though its an irish airline that sells irish hotel accommodation that you can't get into for 2 weeks!!...sounds bad doesn't it,but no it gets worse....you can change your flight but we will charge you £45 per person per flight I was told..NICE....no but thats not it!!!....if you compare the flights via your booking or view a flight as a completely new customer theyre actually more expensive!! How can any company justify that!!! The trouble is unlike Mr Turpin....you don't see the gun!!
| 1
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Grupo AirFrance-KLM
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At my flight back in Paris at the gate they told me that I have to much luggage even though I booked 12 kg hand luggage and an additional accessory (40cm x 30cm x 15 cm) as well. They did NOT measure or weight my hand luggage and accessory at all. They just said without any evidence that I have to pay 55 Euro for my small accessory because I had two items at all. Otherwise I was not allowed to catch the flight. The service team put me under much pressure and command me to pay 55 Euro when I want to access the plane. I was shocked. Pretty disappointing for such a famous company. I won't ever book a flight with Air France if they not going to refund that amount.
| 1
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Ryanair
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At no point in booking process do they make you aware that you have to check in online. Just been stung with a £55 fee to check in at the airport. Money making scam.
| 1
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Grupo AirFrance-KLM
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At the 3rd try to travel to USA due to covid I have tried and failed to get answers from klm. Phone line is useless as waited for over an hour to only get cut off. They have changed my connecting flight from uk to schipol to the day before entailing and overnight stay at schipol. This has left me in a quandary as to wether or not my pcr test will be valid. Messenger service just tells me it's my responsibility, but they've changed the flight! Their website is terrible too. Thought it would be easier to start travel from a local airport, won't be using them again. They advertise 5 flights a day which in reality is 2. Coming back 4 years ago my flight was delayed from USA meaning I missed connection at schipol. I tried to get on next 2 scheduled flights but was told they were full. Lies!! They didn't exist. 11.5 hour wait at the airport was a killer!
| 1
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Ryanair
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At the Charleroi airport the agent that checks the boarding pass asked me to pay him 55 euros for the check in but I've alredy had checked in online, I went to the gate WITH my boarding pass but he said you didn't do the check in, so how is it possible that I had my boarding cards without the check-in? A guy from chat service replied that it was my fault because I did check-out, personally after check-in I've never entered again at my account so I guess or it was Ryanair's fault or a ghost made it. He said you can make a complain but no refund will be given. So yeah from now on I prefer to fly with another more expensive company than Ryanair steal my money. For a flight Ryanair's expenses 150euro + 55euro at least because it's Ryanair they always try to charge you more and more another company price 170euro + 0euro for another expense
| 1
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Jet2.com
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At the age of 74 and a widow this was the first time I've flown on my own. I am not disabled and fit for my age but I had extra security checks, the flights were delayed there and back and there were long queues through passport control. I appreciate these things happen but I found it very difficult to manage alone in the departure lounge.1) Finding a seat near an information board to check departure times etc2) Trying to purchase something to eat and drink while having to keep possession of cabin luggage.3) Having to go to the restrooms with cabin bags.4) Just feeling completely overwhelmed by the crowds.I was wondering if anything could be done to make lone traveller's experience (particularly older passengers) less stressful.
| 2
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Wizz Air
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At the airport I was charged £82 for airport checkin and then another £56.50 because my bag was too big. I don't mind paying for oversights on my part but the fees seem very inflated and unreasonable.
| 1
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Ryanair
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At the airport from Fuertevrntura. Double standards regarding the bag size. Bag size correct in London but in fureteventura appeared not to be . Do not check everyone.Was singled out . Bag size was correct but one wheel stuck out . Charged me 70Eur . Dalight robbery. Money making machine.
| 1
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Grupo AirFrance-KLM
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At the airport in Nantes the stuff check-in is just incapable! They can not even read the booked ticked! KLM is meanwhile just sawing money on costumers back, while increasing the ticket prices continuously! Food quality is bad, stuff usually super unfriendly!
| 1
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Grupo AirFrance-KLM
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At the airport they tell you what your rights are after flight cancellation, even hand out A4 sheets. Now, after 6 months still trying to get the compensation I am eligible for. Their customer service team ignores you and never gets back to you. On the day of the cancellation I spent 6! hours on the phone waiting for their "service" personnel to pick up. Ridiculous!
| 1
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Grupo AirFrance-KLM
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At the airport they tell you what your rights are after flight cancellation, even hand out A4 sheets. Now, after 6 months still trying to get the compensation I am eligible for. Their customer service team ignores you and never gets back to you. On the day of the cancellation I spent 6!!!hours on the phone waiting for their "service" personnel to pick up. Ridiculous!
| 1
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Ryanair
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At the airport watching the board for the gate number to come up which it did around 8.15am. Finished our drink and headed towards the gate. Passing a flight board that said "Final Call" I remarked to my husband "Look final call almost there." Turned the corner to find Amsterdam gate on final call too but still open, looked at Ryanair gate but it was closed. Employee came out from behind a desk to tell us we had missed the flight. Totally shocked!! Flight wasn't supposed to be until 9.05 so we were denied boarding. She then tells us "You put a bag on didn't you? That's been taken back off and will go to gate 2." So our bag had been located and taken off BEFORE the gate had closed and the flight board been updated???? We were taken by the employee in utter shock to gate 2 where she told me we would see her back at their desk upstairs and could maybe discuss refund. Of course there were no employees there whatsoever. It all feels very suspicious and in no way did that board say gate closed. Still cannot believe it and have had no response from anyone regarding anything since. Will never use this airline again. It was park of a package holiday through a company. This employee did actually mention a third party booking. What that had anything to do with we don't know as we paid £30 each more for the seats using Ryanir app when having problems retrieving boarding passes before we left. We have lost around £800 and no one has had the decency to explain what on earth the problem was? How can you deny boarding when the boards clearly state final all not gate closed?
| 1
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EasyJet
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At the airport, check-in was a bit chaotic, no helpful people behind a desk with automated systems that people needed assistance with.Flight to Basel was delayed by 2 hours then cancelled at the last minute, due to French industrial action (since this was planned surely EasyJet could have let me know before I left for the airport).No easyJet desk at the airport, so the poor disability assistance woman was besieged by a plane load of angry passengers. No EasyJet rep available. They kept us waiting for ages, then sent us to a gate, where they told us to collect our bags and leave.No assistance given with arranging alternative transport, no advice, just go to the app. how is an app going to get me to Basel. So I've missed the conference I was attending, have a hotel booking I can't use, paid for airport parking, am massively inconvenienced and out of pocket and EasyJet just shrug their shoulders and offer no help.This is not a business, it is a farce. Please use a proper airline, these people deserve to go out of business, they represent the very worst of cost cutting, if we keep using businesses like this the notion of effective customer service dies and we don't get it back.
| 1
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Ryanair
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At the bag drop at Stansted airport our boarding passes would not scan and Jodie from blue team kindly came to our rescue and spent time sorting out the problem.Thank you Jodie!
| 5
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Grupo AirFrance-KLM
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At the begining of the pandemic KLM refused a cash refund for the flight they cancelled, they would only offer a voucher. I called them to advise that the law required a cash refund under EC Regulation 261/2004, the person that I spoke to was aware of the law, would not let me speak to a manager and terminated my call. If KLM have no respect for the law I have concerns that they will also disregard safety rules as they try to cut costs.
| 1
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Ryanair
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At the beginning of August my children and I flew with Ryanair from Stansted Airport. At that time it was compulsory to wear face coverings both in the airport and on the plane unless exempt. There was a minority of passengers who wore masks under their chins, hanging on one ear or had one tucked in their back pocket. They all had contact with airport staff, some repeatedly but not once were they asked to cover their mouths and noses. Same on the plane. All passengers were repeatedly reminded by announcements from the speakers that face coverings had to be worn for the entire duration of flight. The air hostesses passed all passengers number of times; not once had they asked those not wearing masks to put them on. This is extremely disappointing in the middle of pandemic. The travel industry has a responsibility to keep all travellers as safe as possible and this includes minimising spread of Covid 19 infection.
| 1
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Pegasus Airlines
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At the beginning of the Covid-19 pandemic, I had a flight from Bergamo to Teheran via Istanbul and a friend from Dalaman to Teheran on 28 ot february. On 20 february the Turkish government closed borders with Iran and all flights were cancelled. The next day my friend contacted the company on the Turkish service number and managed to move the flights to Erzurum in Turkey, for the same data, without additional costs. But since Corona was exploding also in Italy and I was afraid to remain stuck in Turkey, we cancelled the flights within 24 hours. I received my money back on creditcard immediately and therefore would have given 5 stars for the quick and smooth service. But my friend did not get his money back til date (and he was handling both tickets), therefore I can give not more than 3 stars.
| 3
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EasyJet
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At the beginning of the year my wife and I booked a week in Lanzarote in May.When the balance became due in March, Covid 19 had struck and we took the decision to cancel and forfeit our deposit of £120 as we were nervous of travelling even though at the time we thought the holiday would proceed as there was no Covid 19 in Lanzarote. It was not clear then what a dramatic effect Coronavirus would have on travel.Easyjet later took the decision that in the circumstances it was unfair for people to lose their deposit and have since refunded it to us. I note that other tour operators are not doing thisI just wanted to thank Easyjet for the morally right decision to refund deposits and say that I most definitely will use you again in the future.
| 5
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Turkish Airlines
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At the check in, their stupid system assigned SYB or sth like that to my seat despite the fact that I had done an online check in prior to this. I didn't question it because I assumed I would be assigned a seat number later. However at the boarding pass check they told me that I had no seats assigned and I had to wait for everyone to board, and then they wanted to send me with a flight that was scheduled to departure in almost 24 hours! After some argument given the fact that I had bought and verified a ticket they finally allowed me to board but I endured so much stress. The breakfast was also crappy. I will never ever fly with this airline again. Please save your sanity and never use their subpar services.
| 1
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Ryanair
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At the checking in desk from Dublin to Liverpool the staff said my bag was cabin bag and need to pay €60. I told here I arrive a few days ago with no issues and the bag I bought is advertised as the new Ryanair carry on bag. She replied well you go lucky and your bag is cabin mot carry on. I found her rude and really wish I got her full name. I paid the money just to get back but I've email the airline with my complaints so just waiting for a response and hopefully my money back.She never checked my bag so at Liverpool Ryanair's bag checker says, if it fits it flies.My bag fitted easily so why could I not fly as carry on??
| 1
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Vueling
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At the delayed flight for our return journey my wife and I did not get the seats with more leg space that we paid 2 x €17 extra for. I filled out a complaint form on the Vueling website and subsequently I have sent an email to clients at vueling.com. It's now been more than a month and they have not answered my inquiries and they have not paid the money back.
| 1
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Vueling
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At the departure airport, the gate agent forgot to put a luggage ID on my bag. It was then lost, obviously. I spent weeks and weeks getting the run around by the company. It's been five weeks now and despite calling and emailing more times than I care to count, I STILL don't have my baggage or any compensation. I don't even know if they ever looked for my luggage without the tag, I've gotten conflicting answers from their extremely unhelpful customer service line.
| 1
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Turkish Airlines
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At the end of August 2023, my luggage was lost on the flight from Vienna to Istanbul. I was on a 2-month trip covering Turkey, Georgia and Sri Lanka booked with Turkish Airlines, 19 days later the suitcase appeared at my home address in Austria without even me informing me that it was found. I was still in Sri Lanka during the time and my suitcase should have been delivered there. Middle of October, my return flight from Colombo to Istanbul was cancelled and I was forced to return to Turkey 24 hours earlier than planned. Of course I did not only pay one extra night for the hotel in Sri Lanka that I could not take and also an additional night in Turkey, because the airline forced me to change my flight. Turkish Airlines did not offer me any compensation for this flight cancellation in the EU nor a compensation for the coverage of the additional hotel costs. In late October/early November - more than 2 months after my luggage was lost - Turkish Airlines offered me a compensation of around EUR 250 for the expenses occurred during the time my luggage was lost. Considering that I had to travel for 2 months without a suitcase and I had handed in bills at the sum of around EUR 800 this is not only a joke, but also illegal behavior, as according to the Montreal Agreement. After involving the Turkish Airlines Vienna Sales Office as well as two customer right organizations, I finally got the confirmation in mid-November, that my full expenses covering around EUR 800 are covered by the airline and I sent my bank details to Turkish Airlines about a day later. On Dec 1 I got a message from the Turkish Airlines Vienna Baggage Service informing me that unfortunately it was not possible yet to do the bank transfer and that the transfer of EUR 755 would be made within 15 working days. I was asked to fill in yet another form (in addition to the many forms and documents I already handed in way earlier), which I did on the same day. Today, 15 working days have fully passed and still there is no compensation on my bank account, despite me trying to call both Turkish Airlines Vienna offices (Nobody picked up the phone.) and sending another email to both the TA Baggage Service and the TA Vienna Sales Office asking for a confirmation/status quo of the transfer about a week ago. This behavior is just the worst service I have ever experienced from any company and airline.
| 1
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Turkish Airlines
|
At the end of January I wanted to book flights online for the end of April to Turkey in such a way that we first fly from Prague to Istanbul, stay there for a week and then continue to Antalya for another week and then from Antalya back to Prague via Istanbul. But you can't book that online like that, so I called TK customer service and asked how I should book that. The information was that I should book 2 tickets and reserve min 3 hours on the way back for the change in Istanbul. I did as instructed, booked the tickets and also had over 3 hours to change planes, arriving in IST 13:40, departing to PRG 16.45. In the weeks and months that followed, I kept getting text messages from TK saying they were changing the schedule, changing planes, etc. Most of them concerned changes of times because of the time change to daylight saving time, but one concerned the flight from AYT to IST where I was secretly rebooked on a later flight, which I unfortunately did not notice. There remained however still 1 h 45 min for the change, which is well enough. Already on the way to the airport I saw that the flight will be delayed. At the check-in, however, the boarding pass was issued to us also for IST-PRG and the luggage was checked through to PRG. The delay was then according to TK on 1 h 16 min, so quite that is not true, we took a long time to the arrival gate, where we arrived at 16:20. Already on the plane I asked several times how it would work with the connection and the last information was that I should grab the first TK employee at the exit and let him advise me. I did and the TK man at the gate told me to go to the departure gate as quickly as possible. Anyone who knows the new IST airport knows what that means. Nevertheless, we made it to the gate by 16:45 (we are both 68 years old and my last gold medal in the 5000 m run was several decades ago). But of course there was not a soul at the gate. Again I grabbed a TK employee, who referred me to the customer service counter, where of course the obligatory queue was waiting. When I showed the "Pre-sorter" my boarding passes, he told me immediately that no more flight today and I should wait here, so that TK look for a hotel and book new tickets. When it was my turn, the lady looked at my papers only briefly, and explained to me that I had no right to any compensation because I had booked 2 tickets. No one responded to my question about how I should have booked and they referred me to the ticket counter next door, where I had to wait almost 45 minutes for my turn. For 2 tickets to Prague they wanted $700! When I went to book the tickets online, I came up with around $500, but the lady told me she couldn't take that fare and I should book online. With the hotel and cab and dinner this story came me to over 600 € about 200 € more than the whole original booking. Since then I have been arguing with TK, repeating everything I'm sure 10 times already, but all I ever get to hear is the gramophone record: "You were late at the gate and had 2 tickets, we are not to blame". On my question, how I should have booked differently, is consistent just as little addressed as also to the fact that the TK customer service had advised me to do so. I do not know what I did wrong, except that I flew TK!
| 1
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Lufthansa
|
At the end of last year, my partner and I booked a flight through Lufthansa. Unfortunately, my partner's portion of the ticket had to be canceled for a reason covered by the company's refund policy. All of the details surrounding the refund were resolved prior to the flight and, per Lufthansa's website, I was due a refund within a week.A month went by and I still did not receive a refund. Fine; I understand there can be some delays. I called Lufthansa and they assured me my refund was being processed. Great.About a month later, I still had not received a refund. When I called this time, they told me that there had actually been an issue with the currency used to book the ticket (I had purchased the ticket using a different currency to the one my card is issued in). This had been resolved, they told me, and I should expect a refund in two weeks. Again, fine.After a week, I decided to call again, as I had been told I could check in on the status of the refund. This time, I was told that there's no way to check a refund status — and that they weren't sure when I was going to be refunded, or if that the issue had been with the currency in the first place.When I noted that I was supposed to be refunded a week after submitting my documents, the customer service person corrected me to say that I was supposed to be refunded two weeks after submitting my documents (it had already been 2 and a half months).After hitting the two-week mark from the call in which I was given a timeline on my refund, I called again. They again told me that there's no way to check on the refund status — and also that there's no one else I can talk to about this issue.I've tried every method possible beyond reaching out to the EU's European Consumer Centre (ECC), hence why I am now writing this review. Lufthansa owes me nearly a thousand dollars and has owed me this money for 3 months, and I have stopped being able to get responses from the company about this issue.
| 1
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EasyJet
|
At the gate we were stopped by one of the easyJet employee and said you can not board on plane because your child's passport is expiring on 24th of August 2022 and our trip was for 09/08/2022-13/08/2022. She was saying my child passport should have 90 days to be expired from the day of the departure. She did not let us to continue our holiday.On 2nd August 2022 we tried to check-in it but it was Unsuccessful at the first attempt. Then I called EasyJet customer service and she said it should go through now. I mentioned her about the three months restriction then she said it's okay and you are going to Murcia for holiday. I repeated and asked her do I need to bring any documents like birth certificate or any letter from council then she no nothing is required but no harm to take birth certificate. After a minute I found the boarding pass was issued.Depending the boarding pass we went to the Gatwick Airport and it was not cheap taxi cost. One part of the company is saying 'yes' your is allowed to travel Spain and another part of the company is saying 'No' your son is not allowed to travel Spain and we are victim. We are losing our days to make a holiday which was allocated to spend with our children and we are losing money as well.I think they enjoy customer's sufferings.
| 1
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Ryanair
|
At the point where they fail to comply with their obligation to refund moneys they had until then obtained in payment for a now cancelled flight, it becomes dishonest appropriation as they clearly have no intention of refunding it at all. it just disappears from the screen and the only option you are left with is to accept a voucher towards a flight you will never take as they are not trustworthy, and will in all likelihood be going bankrupt due to poor market conditions (no fault of Ryanair) and appalling customer service and deceitful dishonest misappropriation of so many of their otherwise loyal customers hard earned money. (entirely the intention of Ryanair)
| 1
|
EasyJet
|
At the time I made my booking, I paid a fee to bring my bike as baggage. I ended up not bringing my bike. I submitted my receipts to show that I paid a lot of money in baggage fees for just 1 flight, that alone was ridiculous. On top of that, for Easy Jet to not refund my unused bike baggage fee is just plain insulting. I will not travel with this airline again, and I will tell others my story, as this is not a good business practice. Shame on Easy Jet for being so money hungry and not having better customer service to refund my unused bike baggage fee.On top of that, when I checked in my other baggage, a woman employee was one of the rudest people I've encountered in years. I had to rearrange some of the items in my luggage to get the kilos to balance, and she truly was so hurtful to me.Luckliy, when I went back to check those suitcase in, Ilias helped me. He was kind, patient, and worked with his manager to help me find the most cost effective way to check a few bags. Ilias saved the day, and should be commended. The woman who helped me before him needs empathy training and should not be working in anything that requires customer service skills.
| 1
|
Ryanair
|
At the time of booking i booked car parking as well with my flights. RyanAir cancelled my flights due to corona virus. I used their horrible chat service to cancel my tickets and to get refund. The agent who cancelled my tickets confirmed that I will get full refund i.e. including my parking. Later they sent email with refund amount only for flights. I called them back and they said I need to ask refund to parking company. And, parking company said they are not responsible to give me refund for parking asking me to take it with RyanAir.
| 1
|
EasyJet
|
At the time of writing this review I should be on holiday in Spain. My flight was cancelled due to the corona-virus situation.My booking number was K114X73. I was informed by Easyjet that the flight was cancelled and requested a full refund.I had no problem receiving a full refund and Easyjet were very helpful and I will definitely be using them gain. Thank you Easyjet
| 5
|
Ryanair
|
At this I think "Customer Service" chat is designed to prevent you from contacting them once you booked a flight. No problem sitting in the queue from pos 500 down to 100, but then it will surely disconnect you. I've tried from different devices on different networks.
| 1
|
Ryanair
|
At this point I believe the Ryanair chat is fake. I've been queuing for hours on different phones. All 3 threw me out when I was getting closer in line. Such a waste of time. No possibility of getting an answer for a simple question.Waste of time and money, will not be flying with them again.
| 1
|
Grupo IAG
|
At this point, BA is worse than RyanAir and EasyJet. Cancellation roulette.
| 1
|
Jet2.com
|
At this point, I should have received a phone call.My trip to England and subsequent transfer to the US was terrible.
| 1
|
Grupo AirFrance-KLM
|
At travel services at the Amsterdam airport - so slow and just having fun and taking rest the ladies here took four girls to help a customer with three puppies and they are just transferring pictures to each others phones… unreal. Been waiting for 20min for time critical stuff whilst they are having fun
| 1
|
Jet2.com
|
AtAlways find Jet2 staff pleasant and helpful. On my last flight with Jet2 - Malaga to Edinburgh the flight was cancelled due to a storm.Jet2 kept me updated. Also I was taken to a hotel in Torremolinos where accommodation was provided.Emails received re flight status. Pick up from hotel in Torremolinos and taken to Malaga airport. Credit added to boarding pass for a snack..I did not use this as intended using closer to gate but nothing was open. Very good service.
| 5
|
Grupo AirFrance-KLM
|
Athens to Aberdeen via Amsterdam. Great airline. Was really impressed with them from the lovely friendly staff to the food you get on board. I usually fly with BA but after the way I was treated during the computer failure and after was appalling so I will not fly with then again. I was also impressed with the usb charging ports on the KLM flight from Athens to Amsterdam. Definitely fly with KLM again.
| 10
|
Vueling
|
Athens to Barcelona. Worst airline experience of my life. I was going to create a long, detailed review but after reading all others here, I guess I don’t need to - just read down 9 to 10+ reviews and I had multiples of the same issues as already reviewed. Flight delayed 3 times deleting any layover I had for plane changes, crew terrible and immature, flight info translations rare to messy, carry on denied, no help or ownership of their part in the debacle. €250 for hotels, meals, and taxis with no sign of reimbursement offered, not to mention the anxiety and stress. Do not use this airline.
| 1
|
Turkish Airlines
|
Athens to Bogota via Istanbul and Bogota to Athens via Panama city and Istanbul. All flights were on time, the FA's were extremely helpful and attentive, and food was very tasty. The new seat on the Boeing 787 despite looking claustrophobic in the beginning turned out to be very comfortable providing an excellent sleep. The only negative was that I had no wifi connection to all my flights. Also the business lounge at Istanbul airport is an experience by itself. All in all, an excellent experience.
| 9
|
Wizz Air
|
Athens to Bucharest. Appalling customer service. Don't be fooled by the apparent great deal you get on your ticket. It will cost you much more in the end: like 30 euros per person for a check in which apparently we started online "but haven't fully completed". Which seems to be a rather common occurrence with this airline.
| 1
|
Wizz Air
|
Athens to Budapest. I wasn’t able to proceed with the online check-in process on their app without paying to select a seat. I don’t care where I sit on short flights so instead I waited to check in at the airport. This is when they then made me pay a €35 fee for a boarding pass. It seems they were going to make me pay extra one way or another. They have ways of extorting money from you. Beware.
| 1
|
Wizz Air
|
Athens to Budapest. We booked our flights extremely early but the prices weren't cheap. Wizz air changed flight times by 3 hours and sent us an email with the details of the change. We got an email to confirm the change we did. When it was time to check in we followed their instructions and downloaded the app and put our details in (we almost always check in for all our flight) and tried to check in. It wouldn't allow us and told us to go to their website. We then went to the website and tried to check in and we had issues again. Got a message saying that there was a disruption to the flight. So we printed out all our documents and went to the airport and told them we had issues checking in online using their app and website they told us we had to pay 35 euros to check in at the airport. We told them there was an issue with their system and it wasn't our fault. They forced us to pay the additional 70 euros. Ended up being the most expensive flight for us. There was another 30 odd people who found themselves in this same situation on this flight and were requested to pay 35 euros. They are money making criminals.
| 1
|
Iberia
|
Athens to Chicago via Madrid. The only decent part of the experience is the actual flight. Customer service, online checkin were an absolute zero. I couldn't check in online the night before. For some unknown reason, Iberia's online check in wouldn't "accept" my document's country, even though it is USA and appeared in their drop-down box. No matter which browsers I used (Safari, Chrome) it wouldn't work. I called the Iberia customer service phone line and they were no help - told me I had to check in at the airport on flight day, We arrive to Athens airport on an early flight from Santorini. We have a 6-hour layover prior to our Iberia departure and were expecting to spend that time in Iberia's lounge, no - the lounge is beyond the security checkpoint and because the Iberia counter didn't open until 12:20 PM, we were without boarding passes and couldn't go thru security, I would avoid at all costs.
| 1
|
SAS
|
Athens to Copenhagen via Stockholm. More expensive than Norwegian and no better. Booking: English language site is old and not mobile friendly, exposing what looks like the SAP portal. No mobile boarding pass and very confusing sms messages before takeoff (asking me to buy luggage even though I had booked some) Some groundstaff was less than helpful. Previously had bad experience with their phone center as well. In flight: Pretends to be a fancy airline but only serves coffee in flight, offers food for purchase, plane had USB ports for charging and seats were ok. WiFi only for more expensive tickets. Staff: Hit and miss with more miss. Often unfriendly and unhelpful making sure you understand that they think your dumb for asking. But if you ask enough people you’ll find someone that is nice enough to help. I now pay up to 150€ more for the same route to avoid them. Mostly they are more expensive than alternatives anyway though.
| 4
|
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