Airline
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Ryanair
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Austria - forget it. Booked a package deal through Ryanair of flight and hotel. Lockdown means cannot travel and hotel won't accept us. Ryanair cannot honour the contract I made with them as the hotel booked through them cancelled our booking. What on earth is the matter with you Ryanair? Contract broken and no refund? Credit card company here we come to get the money back from you.
| 1
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EasyJet
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Autobot responses were very frustrating but once I got a real customer service assistant my issue was resolved speedily.
| 4
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EasyJet
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Automated chat was extremely unhelpfulAdvisor did not read the requests or understand what I was asking.
| 1
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EasyJet
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Automated emails are not set up properly, telling people to check in again as an aircraft has changed (it hasn't, it's only a time change so when u try u can't) Chatbots give even more confusing replies.Customer service agent was good thankfully.An hour of my holiday wasted panicking, not good
| 2
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Jet2.com
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Average but we travel a lot and usually we get our pre ordered meal before in flight services,we didn't on the way back from larnaca also it was Luke warm probably because they didn't give us it and it was on the trolley for ages.It also had a bread roll and butter missing on both of our meals
| 4
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Lufthansa
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Average flight from Barcelona (BCN) to Gdansk via Frankfurt/M in economy light. Aircrafts worn out a bit, but quite clean and comfortable for a short flight. FA polite and professional during both flights. Boarding process worse than on low cost carriers - slow moving long queues on both legs. Luggage weight and size checked what considering that passengers bend the rules is not bad. In FRA airport transfer with bus. Had to wait long time in cramped corridor at gate prior the bus arrival. I highly appreciate the complimentary beverage service including sparkling wine on short-haul. I recommend this airline as a great alternative for low cost carriers when affordable tickets available.
| 7
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Jet2.com
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Average flight from a supposedly cheap and cheerful company. Pre-booked flight meals very basic. Boarding at Birmingham chaotic (transfer bus dangerously overloaded). Return flight 3 hours late and not even a free cup of tea offered. Not my airline of choice.
| 3
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Grupo AirFrance-KLM
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Average flights and not so friendly flight attendants. The plane was also old and the food was not so good. I prefer flying with the Asian airlines.
| 3
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Jet2.com
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Average unclean planes and staff that are moody and tired
| 3
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Wizz Air
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Aviod... Avoid... Avoid ...buy cheap buy twice I booked my flight from istambul to Luton airport on the 27th of February 2025 at 23:55,at the time waiting for the gate to be opened the flight time was changed 01:30 AM then after that time the flight was cancelled. Was no communication,they have no staff at the airport to assist as,All the travelers were struggling to fine the way to the staff who deals with Air wizz, Finally they told as to arrange a taxi to the hotel from our experience. The hotel was paid but at the hotel where we stayed,was very poor customer service very rude.we whent to bed very late around 06:00 in the morrning. They told ad to check outWas no conformation of new booking. What i can say nightmare.As I said on beginning buy cheap buy twice or aviod
| 1
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Jet2.com
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Avis/ Budget Via Jet2 website- stay well clearShocking company Avis/ Budget Montenegro- stay well clear!!! - Rip off merchants and dishonest!Had already paid for car insurance via Jet2's website/plus extra Axa back up insurance!Avis/Budget would not release the hire car unless I paid a further Euros ca.250 (7 days) for their insurance. Got them also to sign paper to say this so i could to take up with Jet2 upon return to UK.Picked up car, which was dirty, full of scratches and dents- advised at check out if I made anymore I would have to pay for them!On return to UK advised Jet2 of the issue. Jet2 carried out a review(took 4 weeks) and Avis/Budget "lied" to Jet2 saying it was my choice to take out insurance and no refund would be forth coming. Jet2 refused to do anything and suggested I take up with my travel insurance. Shame really I thought budget and Jet2 had better customer service ethics and reputations to uphold. Aparently not!!- really don't trust EITHER - sent 2 related emails - laughable that it took Jet2 2 months to reply but never really grasped the issue (or wanted to) that avis budget were ripping lots of Jet2 customers off !!Jet2 couldn't really care- only interested in fobbing off customer's rather than supporting them to resolve matters.I was genuinely happy with Jet2 otherwise- would never really want to rely on JET2 customer service if there was a serious matter.On this occassion, a Special mention for "Imogen Eveson" for her very poor response and lack of Customer Service!!I have edited my review as you don't offer the possibility of replying to you direct.- i have sent 2 emails to your company and waited in excess of 4 weeks for a reply to each, which in this day and age of social.media / email is poor regardless how busy you are.Anyone looking to rent a car from Avis/ Budget Montenegro or anywhere just have a look at the reviews from other people who have rented car - we can't all be wrong ! JET2 and Avis/ Budget should be ashamed allowing your customers to be conned by your franchise representatives.
| 1
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Grupo IAG
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Avod at all costs shocking company .Left us stranded at London with no offer of accommodation, food,drink now struggling to claim out of pocket expenses back 3 months later and still can't give us a time scale when our case will be looked at , they don't answer calls customer service is shocking .
| 1
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EasyJet
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Avoid ! They don't call it Sleazyjet for nothing.There is no free cabin luggage-if you want to print your boarding pass online you MUST buy a seat .
| 1
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Ryanair
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Avoid , Avoid , Avoid . Use a different airline if at all possible.
| 1
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EasyJet
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Avoid , they charged me more than expected for luggage, I paid online a voucher £8 for hands free and I paid twice ! €52 in the airport... Scam !!!
| 1
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Turkish Airlines
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Avoid - horrendous and dishonest customer service.Before booking my flights, a Turkish Airlines customer service representative provided crucial information that was incorrect. Based on the information we were provided, we booked flights worth £1300 that aren't suitable.I've contacted their customer service multiple times via phone and email in an attempt to resolve this situation and they've been useless, seemingly incapable of understanding the situation and replying with stock responses that show they haven't read or understood my emails. I've provided a straightforward solution for them to resolve this situation many times now but they have never addressed this directly.Turkish Airlines certainly have some cheap connecting flights but with such poor and misleading customer service you have to ask yourself if it's worth it? My advice is that it isn't - book with a reuptable airline that will provide accurate and honest information prior to commiting to expensive and non-refundable flights.
| 1
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EasyJet
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Avoid ...easyJet staff at Majorca airport are vile made us pay 60 euros for our bag to go on planes hold when other passengers had suitcases bigger than ours when flying out from Luton the bags we're fine..will never use them again...also held our passports until we paid and threatened my partner that he wouldn't be let on the flight ...disgusting
| 1
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Grupo AirFrance-KLM
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Avoid AF if at all possible. Arrogant & rude cabin crew and the worst food I’ve ever received in the class of flight. Starting point was the cabin wasn’t fully ready even when the aircraft doors were closed ready for push back. Finally offered a welcome drink and I requested a Perrier Water but it never arrived and was later informed that, on the French national carrier, there wasn’t any. Dinner arrived and was so poor in terms of quality that I opted for some packet biscuits & chocolate. Wouldn’t have said no to some crisps but guess what - there were none. Took for ever to get a cup of mint tea after the ‘dinner’ service as all bar one of the crew disappeared. The best that can be said about the breakfast meal is that at least the fruit was edible - just. At least the seat became a full flat bed but my advice is avoid Air France.
| 3
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Grupo IAG
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Avoid Avoid Avoid ! Totally horrendous. Due to take off at 2.15pm, after 5 hours delayed was allowed on the plane. Only to be told that due to mechanical issues the flight was cancelled. Which is fair enough as safety first.Then couldn't open the door to technical issues and sat for another 2 hours on the plane.Very little communication from the pilot who I felt was trying to stir up a riot.People literally crying and no Communication from the pilot. Guess he was happy to avoid a transatlantic flight, get paid and have a cozy night in a paid for hotel.When eventually got off the plane was told our bags wouldn't be available for collection for 2 hours as other planes had priority.Not a single member of staff to be seen to offer any help or explain how to get another flight when we got off.Absolute muppets !!Have previously flown with Virgin with no problems at all, saw at least 3 Virgin planes to New York take off whilst we are waiting with no communication from Aer Lingus to what is happening to our flight.Never Never Never again ! Would rather pay more, not because our flight was cancelled due to safety but because there was no support staff to help or guide us on the next options available. Disgrace
| 1
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Turkish Airlines
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Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid AvoidBooked buisness class flights in March for £4900 and hadn't heard anything so my wife phoned up to ask for flight details etc only to be informed that our flights out on the 28/12/22 had been cancelled,we hadn't had a single email or our money refunded so we have been scrambling around trying to find flights with 12 days to go.They either don't exist or are at least double what we paid so thank you Turkish Airlines for ruining our New year,also the level of customer care is horrendous I've spoken to 6 different people today and all they say is fill out a feedback form on line which we've done only to be told it takes 7/15 days to respond to our complaint great when your due to travel in 12 days !.As they've said previously all they do is take your money bank it earn interest and then eventually i assume return it.Avoid Avoid Avoid Avoid Avoid
| 1
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Grupo IAG
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Avoid British Airways at all costs!!! They are rubbish, they may have been good once and are trying to live off that reputation but they are awful. The rudest most useless costumer service I have ever encountered. Booked and paid for seats so myself and my disabled companion could sit together but when doing online check in noticed the seats had been changed and we were separated, as this was not an option for us, I desperately called BA customer services, what a joke! Rude is an understatement, was told they have the right to change seats at any time and there was nothing they could do. I explained we had to sit together, was told to speak to someone at the airport. Again no help. Left standing at the entrance of the plane with a disabled passenger while I had to try and resolve this awful situation. Luckily I asked a passenger if he would move so we could sit together. And this was business class travel!!!! When I complained to BA their response was disgusting and shocking. Let me add it took 5 months for them to respond. Their inclusion and treatment of disabled people needs to be addressed as it is non-existent. I will never fly with BA again and will warn everyone else I know of how rubbish they are. Have also been advised that they are under no legal obligation to compensate us for the distress and suffering we experienced as we did actually fly. What happened to customer service and goodwill. Something BA no nothing about.
| 1
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EasyJet
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Avoid EasyJet at all cost during this Covid period. Last night EasyJet cancelled our flights to Greece scheduled for 27 July, this several days after the Greek government confirmed that they would accept flights from the U.K. from 15 July. Lesson: EasyJet will not hesitate to cancel your flights last minute if it's in their short term economic interest. Fly with someone else.
| 1
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EasyJet
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Avoid EasyJet at all costs, Booked a ticket with them and flight gets delayed for more than 5 hours and then they tell us its being cancelled, Its my 4th day trying to get compensation off them and they are doing everything not to payout any claims / compensation. You are not covered if your flight gets delayed or cancelled. They will use the clause *The cancellation is due to extraordinary circumstances which could not have been avoid and which is out of their control" to get out of paying you. This airline needs to be banned in UK, proper rubbish airline with frequent delays and not punctuality.
| 1
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EasyJet
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Avoid EasyJetBooked a trip to Barcelona from London Gatwick , somehow their system picked up departing airport Bristol. I'm one milion % when I booked it it said LGW .Phoned them they said can't make any changes but you can cancel it and no money will be refunded.Customer care guy called Esa told me he'll get the manager to call me during the day as he "was to busy atm".Never got a call and it's been 2 days.In 2 days I have to go Bristol 4 hour drive to catch my flight.UnacceptableAvoid this Robin Hood companyThieves
| 1
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Eurowings
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Avoid Eurowings!!!Flights are canceled without warning even past the time of departure often leaving one with no other options.
| 1
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Eurowings
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Avoid Eurowings, unless the price is EXTREMELY attractive.They have lost my luggage and could not relocate it in 9 days! They totally brushed me off with unanswered e-mails etc. and even after finding my luggage, they insisted not to deliver it to my temporary address during my vacation in a foreign country (as if it was my fault to lost my luggage!) in which I ended up driving 300 kms to the airport and picking it up by myself.The funny part is that my vacation was for 10 days and I could not use even a single piece in my luggage. I am still struggling to get compensation for the expenses I had to make during this horrible 9 days, which I am not very optimistic about it.This was my worst vacation experience ever.
| 1
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Turkish Airlines
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Avoid Istanbul airport, it is not practical. There is no internal transportation system and passengers end up walking miles and miles from point to point. Sign signal was poorly managed, airport staff were not friendly and most of the time they were busy on their mobile. Worst of all was Turkish airline business class check in staff. They were rude and doesn’t have a ‘service’ attitude. They had no smile on their faces. It seemed they simply want to finished checking passengers and get back to their mobile chat programs. Worst was the manager where she doesnt have a clue when one of her check in staff asked for more details (the check in staff also had no clue despite being at business check in counter - no training?). Sadly let down by the airport and business class check in staff. The on board crew were very friendly and welcoming. Food was excellent too. Seating was nothing great.
| 5
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Grupo AirFrance-KLM
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Avoid KLM at all cost if you want to have a stress free journey and peace of mind. They have inadequate staff at airport checkpoint hence you have to queue for hours. My flight was for 6am from Birmingham airport to Amsterdam and got to the airport at 3am and only got checked in at 5.15am hence missed my flight.Customer service was terrible, back and forth with no help at all to resolve the issue and so had to buy another ticket. I also got to my destination and all my 3 baggages did not arrive. I had to chase this for almost a week before I got my baggages with horrible customer service experience ever. The baggages had been manhandled with handles broken and parts with cuts when they arrived . As if that was enough, my return ticket was cancelled with no notification because they refused to do anything when I missed my original flight though it was their fault and so had to pay £432 penalty before I could travel. Please avoid KLM.I was depressed because they ruined my holiday holiday and brother's wedding.
| 1
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Grupo AirFrance-KLM
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Avoid KLM at all costs if you're flying with pets. If I could give 0 stars I would.I recently flew from Lisbon to Amsterdam with my husband and father and 3 rescue kittens.The entire ordeal started at the booking process. I initially booked tickets for 3 passengers plus 3 cats. However the system would only give me the option to pay for 2 of the cats and I received a message telling me to call their costumer service to pay for the transport of the 3 kitten. I spent over a week trying to get through their costumer service spending over an hour each time on hold without being connected to an operator. I even left several messages on their WhatsApp and Mensager. When I finally managed to get through, the lady I spoked to told me that all 3 kittens were confirmed on board and I would only have to pay for the 3rd one at the airport.When the day of our flight arrived, we got to the check in counter and were told by the klm employee that we were not allowed to check in with the 3 kittens as someone had already checked in 2 cats and they had exceeded their animal transport quota. So I could only take 2 kittens on the flight now.I calmy explained that I had called klm costumer service and that I had been confirmed that all 3 kittens were checked on the flight.The lady at the klm counter just sat there looking at me like a robot and kept repeating that we had to leave one of the kittens behind. WHAAT?? Like that was even an option??? I regret not asking for her name because she needs to be retrained to be able to deal with people. Never have I dealt with someone so inhumane and lacking compassion.As I started to get visibly distressed one of her colleagues came around to see what was happening. We were then sent to his counter to see if he could find a solution. After an hour we were told that one of the passengers would have to stay behind with 2 kittens and go on another flight.I then put my foot down and told them that I had already paid for the 2 kittens on that flight and that I was not leaving 2 kittens behind with one person.After over an hour and a half of back and forth we ended up agreeing that my husband would be rebooked on a later flight with one of the kittens. Mind his flight was 4h latter but at least we would all be flying to Ams that day. We were told everything was sorted and they printed all our boarding passes.We all went through security and my father and I boarded our flight with 2 of the kittens.Once in Ams I received a franctic call from my husband telling me that he was denied boarding because we hadn't paid for the 3rd kitten!! I sent him the proof of payment and he was told that because it was in my name they couldn't accept it!! He had to wait until someone showed up to try to sort out the mess klm had made! He ended convincing the staff at boarding to use his credit card to pay for the kitten again and they finally let him board although he was the last person to get on the plan.I have been flying regularly every month for the past 10 years and never have I had such a terrible experience.I paid over a thousand euros for the tickets to ensure we had a smooth trip and we were treated like absolute trash. I have taken hundreds of trips in my life and this was by far the worse. And I was trapped in Dublin Airport for 3 days during the 2010 blizzard in Europe so you know I mean it when I say that.KLM prides themselves to be one of the best companies to fly with your pets and that could not be farther away from the truth.I can not put into words the amount of emotional distress they put us and our 3 rescue kittens through. The staff at Lisbon Airport was cold, robotic, inhuman and was unable or unwilling to show any compassion for a problem created by KLM in the first place.I will never, ever again fly with KLM.
| 1
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Grupo AirFrance-KLM
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Avoid KLM if you can!I have two complaints about KLM regarding a recent trip from Denmark to South Africa and Mauritius. First of all my baggage never arrived in Johannesburg and I still don't have it after 4 weeks. The claim form I filled in on their website never reached them, even though I have an email receipt. Trying to reach anyone on the phone is impossible but I eventually got hold of a helpful person at the sales office in Copenhagen. They have decided to compensate half the amount of my claim and I can expect to get the money in 2-4 weeks!My second complaint concerns our return flight from Mauritius which was 4 hours delayed causing us to miss our connection to Denmark which meant we arrived home 12 hours later than planned, causing much inconvenience. KLM refuses to pay us the 250 EUR each in flight compensation because "it was not their fault" because the flight was operated by Air Mauritius - despite the fact that the ticket was bought through KLM and it had a KL flight number. I cannot find any way to claim from Air Mauritius.So in summary - avoid KLM if you can!
| 1
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Lufthansa
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Avoid Lufthansa at all costs!4 months later and still waiting for acknowledgment and compensation for my severely delayed flight from London to Sydney. Go on their Facebook page and read all the comments under their posts to see just how angry THOUSANDS of customers are. I wish I'd done this before I booked with them and not assumed a big brand airline would gave good service.Missed all my connections due to severe Lufthansa (not all airlines had delays, as they're trying to say) delays at Frankfurt, put up in a sorry hotel at 1:30am with no food or vouchers, hadn't eaten since lunchtime as expected to get dinner on the plane, and another 3 delays to my already late flight to Singapore the next day.We had no access to our luggage and had to buy food, toiletries and spare clothes due to how delayed we were, and of course Lufthansa would not so much as give us a snack or bottle of water despite our overnight delay.There were people in our hotel who had been there 2 days due to multiple cancellations and delays!If your long haul flight is cheap and feels too good to be true (like mine was), it's because it is.Once Singapore Airlines stepped in it was like a different world, they couldn't do enough to help us with food, luggage and put us up in a beautiful hotel, even though it wasn't their mistakes. Fly all the way with Singapore, it's worth it.Lufthansa, you're an absolute disgrace. Stop buying your staff new uniforms they don't need and give us our compensation!
| 1
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Lufthansa
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Avoid Lufthansa. They cancelled my flight. I never accepted the new reschedule flight with stopover for more than 9 hours! Lufthansa was my favorite airline, in the future I will continue with SAS/KLM for my trips….
| 1
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Lufthansa
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Avoid Lufthansa.No or extremely delayed passenger service, refund proposals are insulting.Find another company
| 1
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Norwegian
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Avoid Norwegian Airlines - High Risk of Missing Luggage and Poor Communication with the Airport. Read All Reviews.Our flight from Gatwick South to Copenhagen turned into a nightmare when our luggage went missing. Despite confirmation that it was at Gatwick, the airport claimed unforeseen circumstances. Norwegian Airlines' customer service was apologetic, but the matter remained unresolved. Reassuring messages were sent, yet the issue was never promptly addressed.Eventually, Norwegian Airlines redirected the issue to Gatwick, leaving us without essentials for over 8 days and sharing a non-functional contact number. Each attempt to obtain solid information about our bags failed, and frustration peaked with the airport and the airline's inability to handle simple continental flights. Returning to the UK without our belongings, including crucial items for our baby, was a Christmas nightmare.We strongly caution against using Norwegian Airlines, considering the high risk of missing luggage and poor communication with airlines. It appears they lack a strong relationship or policy to handle such situations with airports. Please read the reviews, and if possible, choose another airline. Sometimes a few pounds saved do not compensate for the potential high cost of retrieving your bags or getting reimbursement. As of today, our situation remains unresolved.
| 1
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Ryanair
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Avoid Ryanair with all costs!!!I was traveling from london Stansted Airport To Oslo Top on 12/02/25. 16:40 RK 32, staff had really poor manners and very rude behavior with almost every customer, they left guy inside waiting area to check every passenger and their luggage the lady who check pass and boarding pass she was very rude I witnessed that she used very awfull word two passenger asked them to have good behavior with passengers she the other staffs and take them out of the boardings line and they can't travel !!! They charge more than 30% passengers just for small cabin bag!!! Dodgy airline never trust them!!!!
| 1
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Ryanair
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Avoid Ryanair! Rude staff!! Horrible service! Poor management! Avoid! Avoid!Agreed with most of the comments here. I already check-in and print all the boarding passes(I bought a seat so that we can seat together and I can print out the boarding passes early not 48 hours before the flight. However, I can't check in for the infants and need to do it at the counter. There are only one counter and the lady at the counter seems like doesn't know what she's doing and didn't manage to check-in my son (1y7m) and my nephew (1y8m). We waited there for a very long time and we keep on saying that we are running late (there are 8 of us including 2 elderly,1 4yo and 2 infants) but she's keep on saying there are plenty of time don't worry..WHATTTTTT????seriouslyyyyy!! We need to go to another counter ( ticket/customer service counter - if I'm not mistaken the counter name) and need to go back to the the check in counter again, just to been told that she can't do the check in and print the boarding pass. Then, she ask another lady for a help and later they realized there are system error, then both of them confidently said that you can proceed to the security without the infant boarding pass! Seriously??WTH! Even I am not even an airport staff know that can not be done but because at that time we thought they should know better, we stupidly just went to proceed to the security and have to waste our time just to queue (even though on priority/express lane) and later to be told that we can't proceed because there are not enough boarding passes!!!!!! We already explain (again) the situation (again wasting our time) to the staff to pass the barrier to security scan process but of course they will never let us go!! So we need to go back to the check in counter and do the check in and boarding pass printing!!! (again time wastinggg). At last they manage to print the boarding pass but of course it was too late for us to catch the flight. With 2 elderly and 3 children of course we can move at a very limited rate however, we tried to be as fast as we can to pass the security and sprint to the gate (gate 56-the most far gate on earth) to catch the flight but yeah we missed the flight!!! She said she already give a ring so that they will wait for us but apparently NOT. Later on the staff at the gate bring us back to the ticket/customer service counter and I tried to make a complaint. However another lady at the counter there said that I am lying and should not bought a seat for the infants. Seriously!?Is that word necessary?That is rude! Currently I'm pregnant and can't put my son on my lap for a long time obviously and need an extra seat. I even bought a seat for train tickets for my kids for us to have some space every time we travel. They are not helpful at all and very rude. I tried to contact them but ended up chatting with the robot and no reply even I'm using social media technology (FB and Twitter). I can't get any names as they have no name tag and refuse to give their name after we asked. however we have all the details related to the incidents. This experience is the most horrible experience I had with airlines. Not worth your penny at all! Just avoid using them!
| 1
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Ryanair
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Avoid Ryanair!!If you want to be treated like cattle, fly with Ryanair.Poor staff training, service inconsistencies, and they apply their rules at their convenience so they can charge you more and leave you with no options.Am starting to question their safety standards when flying. If they cost cut in everything, next thing will be to compromise the passengers safety! Am completely staying away from Ryanair from now on.
| 1
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Ryanair
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Avoid Scamair airlines, you thieves, your early book in trash doesn't work and I had to pay a fee to a flight that I arrived on time, are you KIDDING me. British Airways or Easyjet is more preferable. I need that refund in full Ryanair
| 1
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Turkish Airlines
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Avoid Turkish Airlines at all costs (especially if you are travelling with a toddler). Fares may seem enticing, but there is a reason for that. When you have poor service and quality all you have is discounted fares to attract customers! Their customer service is non-existent. The booking and reservation after support is non-existent. Good luck trying to make a change or even ask a question about your reservation. We needed help with our extra seat option and all wanted to sit together as a family. We were lied to by customer service and after booking was given the runaround and when I tried to cancel within the 24hr period for a refund my request was ignored and purposefully delayed so they didn't have to offer a full refund. Now I am dealing with an invalidated reservation and a credit card charge. Still dealing with this with no resolution. Wanted to warn other unsuspecting travelers because you do not want to deal with this airline, trust me!
| 1
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Turkish Airlines
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Avoid Turkish Airlines at all costs!My 82-year-old mother, who uses a wheelchair and cannot walk long distances, had a terrible experience with Turkish Airlines on December 11. She was traveling from Tehran to Istanbul and then to Stockholm (where I live). Due to a delay on her first flight from Tehran to Istanbul, she missed her connecting flight to Stockholm.Instead of accommodating her properly, Turkish Airlines canceled her flight and rebooked her for the following day. However, they left her stranded at the Istanbul airport with no wheelchair assistance, no help, no food, no water, no hotel, and no support of any kind.Despite the fact that her ticket explicitly stated she required a wheelchair (which I can provide proof of), they failed to provide this critical service. My brother and I were not contacted by the airline, leaving her alone and helpless in a foreign airport.Attempts to reach Turkish Airlines for help were met with silence. They only replied to my emails after a full day—long after the help was urgently needed. There is no proper customer support or emergency number to call, and their lack of responsibility and respect is unacceptable.As a Swedish resident, I plan to take this matter further and file an official complaint. I strongly urge you to think twice before allowing your elderly loved ones to fly with Turkish Airlines. Their treatment of passengers—especially vulnerable ones—is appalling, and their lack of accountability is inexcusable. Never again!
| 1
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Vueling
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Avoid Vueling at all cost. If I could give a zero star, I would have no hesitation to do so.I was quoted a child fare for my 14-year-old son when I booked tickets on Vueling.com. (Note: Child refers to ages up to 15 on Vueling website).However, I was told he needed an adult ticket when we checked in at the airport. We had no choice but to pay the amount so we could continue the journey.After the trip, I contacted Vueling customer service, and asked for an explanation on why my son needed an adult ticket. Their replies never explained why. I asked for a refund for the price difference and they refused.Vueling isn't on any Alternative Dispute Resolution Body, so you literally have no consumer protection being a Vueling customer.
| 1
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Wizz Air
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Avoid Wizz Air as much as you can! No customer is respected. Everything is run by robots and they play with your life. If your flight is cancelled, your money will never be returned! And they play with canceling flights to make money.
| 1
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Wizz Air
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Avoid Wizz Air at all cost. I couldn’t check in due to a site error that didn’t allow me to enter my phone number. It took customer support 30 minutes to figure out the issue and the solution was “enter 1234567890 as your numberâ€. The flight has been delayed two times.
| 1
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Wizz Air
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Avoid Wizz Air at all cost. My flight was cancelled just 12 hours before the flight. The 'alternative' that they offered was the next day but when I tried to book it, their website was saying all seats are booked and there are no free left! I had to buy another expensive indirect flight from other airlines the last minute. Most outrageously, Wizzair refused to give me any compensation (though the EU law requires it). Please avoid these airlines, they operate like a criminal gang and the customer service does not exist.
| 1
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Wizz Air
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Avoid Wizz Air like the plague. I arrived at Bucharest airport not the main one. The flight earlier was delayed but the second one had not left and the wizz air girl denied me to check in then wanted me to pay £3k to go to my next destination which was 3 days later. Disgusting will never use wizz air again and never going to otepi Bucharest airport avoid that place. The flights that were supposed toCost me £800 ended costing me £2k as I needed to book a new flight toMy destination delaying my journey by another 14 hours imagine travelling for over 24 hours because wizz air are such thieves trying to extort people!
| 1
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Wizz Air
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Avoid Wizz!!Wizz Air – constant delays and incompetence!Yet another nightmare experience with Wizz Air. The plane broke down, they replaced a part – but it turned out the new part didn't fit! So they had to replace it again. 4-hour delay because of their incompetence.I haven't had a single Wizz Air flight without delays in the last five years. If you value your time – avoid this airline at all costs. Wish I had realized this sooner!
| 1
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Wizz Air
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Avoid Wizzair at all cost. My flight was cancelled just 12 hours before the flight. The 'alternative' that they offered was the next day but when I tried to book it, their website was saying all seats are booked and there are no free left! I had to buy another expensive indirect flight from other airlines the last minute.Most outrageously, Wizzair refused to give me any compensation (though the EU law requires it). Please avoid these airlines, they operate like a criminal gang and the customer service does not exist.
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Jet2.com
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Avoid all cost! Made our journey a nightmare!
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EasyJet
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Avoid and boycott. They treat passengers and customers very badly. Very poor management. Please see their statistics for the amount of cancelled flights. Definitely not reliable and worth trusting your holiday with. Please sign the government petition get get the government to take action against easyjet for not fullfiing their legal obligations for compensation and making up excuses and lies. Specialist solicitors say that easyjet is the worst airline to deal with in terms of compensation and they often do not reply. They think they are above the law. Jet 2 are by far the best, then whiz and ryanair is still a lot more ethical than easyjet. Easy jet is the 3rd worst airline for cancelled flights a the worst within the uk. They are also ranked the worst for customer service and compensation. Please she on your social media to avoid easyjet and get this airline back down to size and let better airlines like jet 2 have our business
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Ryanair
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Avoid as much as you can, unless you are forced to fly with them. They find ways to overcharge for anything. The staff is rude. I'd rather pay slightly more and fly with Aer Lingus.
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EasyJet
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Avoid at absolutely all costs.. we booked a 10 day 5* all inclusive holiday through EasyJet only to arrive at what I can only describe at best a 3*.. I have submitted my formal complaint to EasyJet on theee occasions, first two times having received nothing in response, not even an acknowledgement/ holding response.. on the third submission I eventually got an automated holding response. My complaint has clearly not been taken serious, even though every other holiday maker shared the same opinion and was also filing complaints with their holiday providers. The EasyJet customer service is absolutely shocking, once they have your money the don't care about you or making sure the customer is pleased.. I will do my upmost to ensure that all future holidays avoid using EasyJet either as the holiday provider or flight provider.. shocking
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Grupo IAG
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Avoid at all cost - worst airline experience ever. Zero compassion and understanding for travel-related changes due to medical reasons. Trying to talk to their customer service personnel is as useless as trying to catch the wind with a net. If you do, prepare to be disappointed.There are plenty of great competitors like EasyJet, Virgin, etc. which you should prefer. You should also avoid at all costs the following airlines which belong to BA/ their parent company: Iberia, Vueling, Aer Lingus, and LEVEL.
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Vueling
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Avoid at all cost! The plane did not land allegedly due to weather conditions however all flights before and after have landed successfully. This shows low level of experience and untrained pilots. We were then flown to another country (!) instead of another airport within the same country and placed into an overnight accommodation after 3 hours of waiting for it. The passenger handling was terrible and the staff was utterly disinterested in the issue. My first and last flight with Vueling!
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EasyJet
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Avoid at all cost! Their website is there to take your money. Travel on any other airline.I was booking flights for 7th - 11th March 2025 when a pop up said there's a Black Friday sale. I clicked on it and it book me to a new page where it showed me flights for slightly less with a big font to say SALE on each of my dates, 7th and 11th. So I've gone with these flights and saved a little extra. Sounds good.But no the page had re routed me to flights on the right date 7th and 11th but for a month earlier.I revived my confirmation email and realised it was wrong. Within a matter of seconds of booking the flights I tried to cancel… here they are charging me 40% of my payment as a cancellation fee!!Vile marketing and money grabbing tactic. I did all their work on the website, cancellation was done within minutes and was autonomously done on the website yet they change £50 for cancelling… I will never fly with them again and will go out of my way to pay extra to fly with someone else
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Ryanair
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Avoid at all cost!Measuring time has yet to be discovered by Ryanair. Australopithecus were better communicator too.So far we are waiting at the gate, nothing is happening, screen is not updating, staffs are ghosts… despite being more than one hour and a half behind schedule for an hour and half flight!Just avoid if you want to be treated like a human being!
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Turkish Airlines
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Avoid at all cost, my experience at Heathrow on 30 June 2022 was unbelievable. The idiot at the turkish airline desk was the rudest and most arrogant clown I ever met. I simply repeat, avoid at all cost
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Wizz Air
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Avoid at all cost.
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Wizz Air
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Avoid at all cost. 8 out of 10 flights were either delayed or cancelled with short to almost no notice. This airline is just a joke
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EasyJet
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Avoid at all cost. Booked a holidays with EasyJet Holidays and basically a few days prior to departures, flight time were changed meaning we arrived in the middle of the night instead of of the middle of the day. Raised a complaint as extra cost incurred and it was no longer the cheapest flight compared to other flights arriving at night but Customer Service absolutely do not care They respond very quickly within the hour stating it was fully reviewed with all expert, they are ignoring customer queries. So you are better off with Jet2 to be honest
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Turkish Airlines
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Avoid at all cost. Flight was cancelled and rebooked 4 times. The 5th happened midair and flight was cancelled in Istanbul. Terrible service at the airport and no one would speak to us and tell us what was happening. After lots of calls and attempts to stop anyone, we finally were told the flight was cancelled and rebooked for the next day. Accommodations were given but when asking about delaying the return flight an extra day since that time was lost in Istanbul, their response was wait till you reach your destination 1st. Once we did, calls were placed on a daily basis as well as more than 7 feedback petitions asking for a delayed return flights. None of these were successful. When asked to speak with a manager the answer was no manager was available. After lots of calls, we finally reached “Brian†the manager who promised to fix it and call us an hr later. Again none of that happened and no one could tell us who Brian was.
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Grupo AirFrance-KLM
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Avoid at all cost. Had a HORRIBLE experience in Prague with KLM. Had an issue with a visa that was solved prior to the flight. They still wouldn't allow my partner on, even though the plane hadn't started boarding. Hours on the phone to reschedule. The initial ticketing agent who was incredibly rude from the start, actually began laughing as my partner was denied access and crying. No help whatsoever to redirect to another flight. I ran around AMS looking for anyone who could help, as everything said we needed to call. No one at AMS even had the phone number to call. After hours and hours of phone calls to various branches and regions, whatsapps and everything in between, my partner was finally able to rebook for tomorrow-- but she could have easily been on a flight that had space on the same day, or the original flight if the ticketing agent had any sense of decency. Worst airline experience I have ever had in my 30 years of international travel. And if anyone who manages the agents in Prague is reading this, the agent that was overseeing counter 22 for the 6:05 flight to Amsterdam today should be fired. Absolutely horrible, devoid of any empathy, and seems to take pleasure in refusing to help passengers.
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Pegasus Airlines
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Avoid at all cost. I was having a flight Paris-Istanbul at 13:20, I arrived at 12:05 without luggage , being pregnant want to skip the line , the agent ordered me to stay in line. When it was my turn, she was on the phone for 20 Minutes after that she looked at me and told me that gate is closed 1 hour before , it was 12.20 and she didn't do anything to offer a solution.The other agents were busy , never reply.Customer service is the worst
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Iberia
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Avoid at all cost. Terrible and rude Service. Temperature in cabin at long distance flights at about 12-15 degrees (ok, that is quiet normal, i get it). But it is by far the worst airline i have ever flew with (and i flew all over the world with different Airlines) Cherry in top: flying Back from Guatemala to Madrid, we have a Stop in El Salvador wich was nowhere mentioned in the flight plan, while booking, checking in or told through anybody. Most of the passengers were told while we were allready in the plane. Worst Service ever and avoid at all cost. Pay 100 bucks more and have a nice flight
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Ryanair
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Avoid at all cost. There are plenty of other options with competitive prices and they won't try to mislead you. 0 customer service. Once you book the ticket you are on your own.I took a flight from Berlin to Madrid. I booked the ticket priority with extra luggage and front seats to avoid all the stress that they create at the airport. I tried to check-in 3 hours before the flight but their online system didn't work. When I arrived to the airport and I explained the situation they were extremely rude and charged me 110 euros to give me my boarding pass.Once inside the plane the staff was rude and unprofessional. They gave me trouble to put the luggage in the overhead compartment, even if I overpaid for cabin luggage and front row seats. Also they spent the whole flight gossiping about the flaws of the company (poor salaries, working conditions and personal relationships).At the end I paid double than if I was traveling with a legit company like Iberia or BA.I learnt my lesson. Only use it if you don't have any other options.
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Ryanair
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Avoid at all cost. They Will make everything to get more money from you.
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Ryanair
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Avoid at all cost. They can't even design a website. You can't actually select dates date on the booking page because of the size of the ridiculous ads so I can't even book a flight.Probably just as well as I have traveled with them in the past and it is not an enjoyable experience.
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Lufthansa
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Avoid at all cost. Traveled to Frankfurt from Halifax. My 94YO father was refused boarding the airplane for the interconnecting flight. We ordered a wheel chair in Halifax for the whole trip. However boarding was refused for not being able to walk the stairs. The staff also lied that we didn't order the wheel chair. When I presented the disable sticker provided to us by Lufthansa earlier I was told to be quiet or they will arrest me. My dad was taken to a forced labor camp by the German Nazis during 2nd WW, he was 13 yo at the time. He slaved for the German Nazis for three years. This was a current version of the power show over him by German entity. The second time in his lifetime. He's devastated. I am so disturbed by this. No respect to any person old or young. Seem the times have made 360 degrees turn and it feels like 1932 again, or so. We had to wait for another 12 hours to board the next flight. Terrible. Discrimination. Racism. Dominance. Ignorance. Greed. Lack of compassion. Just like from the wef book.Run away. Don't even think to buy flight with this terrible company.You will be next. Also worth mentioning was the fact of mice running around the Frankfurt airport. When I pointed this fact out to a clerk she said it's normal. I am shocked.Greed. Greed. Greed and total lack of respect to human beings.
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EasyJet
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Avoid at all cost.Booked flight moved fourth time. How many more times ...Never again.If you sell something be prepare to deliver service. Hope more customers will make legal action against this so called company.
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EasyJet
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Avoid at all costThey cancelled our flight on a Sunday night 10 mins before boarding told to come back on the Monday night and done the same thing only to put us on a flight to another airport telling us they had booked a hotel for us as the connecting flight to our original destination was 8 hours later(bearing in mind we had 2 disabled people and a baby with us)we couldn't get a wheel chair accessible taxi to the hotel which was 30 miles away.They left us lying on the airport floor,and to add insult to injury they lost our case as well,this happened in October 2022,we have had no correspondence at all since so we can't claim for our lost clothing without them telling us that they can't find it,absolutely disgraceful
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Turkish Airlines
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Avoid at all costWorst airliner and Worst Customer Service ever, our flight was delayed in Manchester Airport by 3 hours, subsequently we missed our connecting flight in Istanbul which happened to be with Turkish airline as well, we had to wait 18 hours for the next flight and pay additional £487.80 for change of our tickets, when I told them that we missed the flight because of the delay that is not our fault but theirs and it is their responsibility to reschedule our flights they became very aggressive and rude towards us.I would never ever use this airline again and I recommend that everyone stay away from this airline.
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Ryanair
|
Avoid at all costs - dreadful customer service staff that are so unhelpful. Never again!!!!
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Vueling
|
Avoid at all costs indeed. Due to changing FCO advice & travel insurance no longer being valid it's far too risky to travel. If we don't book a flight change between now & end of March then we lose our money. We're unable to travel on any of those dates - who would in winter with cold & flu season upon us & likely spikes in Covid-19...No offer of refund. Very regimented inflexible company. Will they even survive this chaos?DO NOT BOOK WITH THIS COMPANY!
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Turkish Airlines
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Avoid at all costs! Especially travelling with children!We got delayed for more than 5 hours the first flight, and coming home we got delayed by more than 12 hours. To accomodate me and my 5-year old daughter, after they missed our transit-plane, they drove us for 50 minutes, to a very bad hotel where we had to wait for an hour before check in. The food there was an embarassment, and they were unable to give us the most basic information about anything. Horrible customer-service all the way. The hotel even lackef wifi. Will never, ever book this airline again. Ive been travelling for my whole life, and never got treated this bad. The other passengers urged staff to put people with small children in front of the rest, in the chaotic aftermath of rebooking flights and checkin at their back-up hotel, but even this was too much for staff to handle. Even though several people told them to prioritize babies and children, we were handled last all the time. Better pay a little more, for basic services. Worst experience in all my life! All parents and people who value their time should avoid at all costs!!
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Pegasus Airlines
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Avoid at all costs! Flight cancelled. No SMS or email sent to inform us. No reason given by counter staff. All customers helplines telephone numbers either do not answer or speak in Turkish only. Staff extremely unhelpful. Missed flight connection to London and incurred additional hotel night in Istanbul. No hotel/food voucher given. They are cheap for a reason! You have been warned.
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Lufthansa
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Avoid at all costs! I am a frequent United flyer but was forced to take a Lufthansa flight due to a delay from United and because they are in the Star Alliance Network. I was given paper tickets in the Frankfurt airport and have since not been able to find my booking details online. I have reached out to the customer support phone dozens of times and waited countless weeks for their email support. Finally I received an email saying to contact them via the phone to deal with my query. But as soon as I called I was told they do not accept incoming calls about specific problems. Even though, in writing an agent told me to call them. Nothing has still materialized. Quite possibly one of the worst experiences I have had dealing with an airline and customer service all around.
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Vueling
|
Avoid at all costs! It was our first time flying with Vueling and I must say it is by far the worst airline ever!Our flight from London Gatwick to Rome was delayed by over 6.5 hours!!!No information provided by tyr airline, and passengers were left unaware of what was going on. That besides no apology given when we finally boarded the plane.Customer service is absolutely shocking, keep being told different things every time I call and now refusing to pay compensation as per EU regulations.
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Lufthansa
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Avoid at all costs! My flight got delayed, so I missed my connection. Then they put me in a very shaddy hotel in the middle of nowhere and only found a suitable flight after 2 days. Never again
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Wizz Air
|
Avoid at all costs!! Honestly the worst customer service ever. Changed our flight 3 times. Originally booked a morning flight and is now in the evening. Had issues with our flight details loading so did not have access to our booking until 6 days before our flight, which made our luggage and seats cost more. When ringing for help the woman was so rude and simply didn't care. Even the staff at the airport are extremely rude, they clearly do not care for customer service what so ever, rolling their eyes at any question. To top it off they will not check your luggage in a minute before 2 hours before your flight. We paid to book into a lounge due to loosing a whole day of our holiday when they changed our flight time but we didn't get to use the lounge for the 3 hours as they wouldn't check our luggage in!! Disgusting service, do not use wizz air!!
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Lufthansa
|
Avoid at all costs!! This has to be the worst company I have ever travelled with. From delayed flights to gate changes to cancelled flights then to lose our luggage!! Been in Rome five days spent silly amounts of money that we hadn't budgeted for all thanks to Lufthansa !! Travelling home today,back at airport hours too early to try and trace our luggage which Lufthansa said had been sent to airport on the 23rd and guess what no luggage to be found anywhere… LUFTHANSA YOU HAVE RUINED A TRIP OF A LIFE TIME FOR ME!!! AVOID AVOID AVOID
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Grupo IAG
|
Avoid at all costs!!! They Cancel your flights and refuse to refund!!! They do not help. Customer service is horrendous.
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Eurowings
|
Avoid at all costs!Booked a car through Eurowings which was with CarTrawler / Hertz. I drove the car from Stuttgart airport to my destination and left it in a car park for few days. When I then wanted to go back to the airport, the battery was flat and the car didn't start. So I had to leave the car and get back to the airport by taxi as I needed to get my flight urgently. The key was left safely at the reception of my hotel and someone from Hertz was coming later to get the car. Not only Hertz didn't refund me the car or the taxi, but they charged me more for leaving the car. And the CarTrawler customer team was totally useless in doing anything. Hertz didn't even bother responding to my numerous emails. Shame on you really as this is basic customer care. If I had more time, I would take you to court as this is an appalling conduct.
| 1
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Wizz Air
|
Avoid at all costs!Flight from Luton to Craiova on 18/11/24 rescheduled for 19/11/24 16.20.Email states due to bad weather, no compensation as it's because of weather.A lie as the weather was good in Craiova on 18/ 11 /24 ,the flight didn't leave Craiova.Absolutely nightmare off a company, no compensation no refund, nothing.I hope they go busted.Avoid this company at all cost,!They are the worst airline!
| 1
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Pegasus Airlines
|
Avoid at all costs, after months and months of calls the refund was partly sent to a third party that refused to repay the difference, pegasus Airways have no interest in sorting it out even though its their fault.I believe they are in a backhanded business agreement with the booking companys.They mislead you and make you hang on for months so the credit card company time is up for them to Chase the money owed, intrapment and deception is the game they play.Do not use this company. Total loss £1600 plus the exchange differences (euros, lira)
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Ryanair
|
Avoid at all costs, pay extra to sit with child during flight as she has bad flying anxiety but they moved us 26 rows apart and couldn't do anything to fix, no refund offered for the extra we paid for a service not given. Pay more for better service as this airline is atrocious
| 1
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Eurowings
|
Avoid at all costs, you are better off with Ryanair.Living in Cologne I don't get much of a choice of flying with them most of the time, and I'm appalled at how they manage to always do worse than the time before. The flights are always late, with an average delay time that seems increasing with each flight, no customer support whatsoever and little care of providing some service to the airplane passengers... Now they started giving a 5€ voucher to boil off when waiting for the plane, which barely pays for anything at the airport nowadays.Avoid!!!
| 1
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Ryanair
|
Avoid at all costs.
| 1
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Iberia
|
Avoid at all costs. Cancelled flight with less than a days notice. One month later no refund received. Keep phoning and they keep promising to pay and nothing. Will keep chasing but it shouldn't be this difficult to get your money back. Very poor customer service.
| 1
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Grupo AirFrance-KLM
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Avoid at all costs. Delayed today in Copenhagen, KLM staff refused to book my wife on an alternate connecting flight despite there being tickets available. They bare-faced lied and said that there were no tickets, even when she showed them their own website with availability.She's now stuck overnight in Amsterdam and will miss an important appointment tomorrow.Deceitful and incompetent.
| 1
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Ryanair
|
Avoid at all costs. French law changed and I am legally not allowed to take my flight from the UK as they have banned all non-essential travel however even though legally I can't take my flight ryanair is unable to readjust at all.
| 1
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Ryanair
|
Avoid at all costs. Have booked a holiday for June. Changed flights and said no flights are departing on that day. Now checked and the same flight is still available to book. Spent hours trying to speak to someone to have the original flight confirmed can't get through to anyone. The online chat is a waste of time just goes round in circles. Can't email or speak to anyone. Just awful customer service.
| 1
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Grupo AirFrance-KLM
|
Avoid at all costs. I booked a business class flight with KLM direct as I thought I'd have a better experience than booking through an agent. Our connecting flight to Amsterdam was cancelled so we were sent to Paris and then onto Tokyo, via economy, despite having paid for business class. I had to pay an upgrade fee to get a business class seat and their Air France representatives in Paris were very rude, refusing to speak to their colleagues from KLM on the phone with me. Shocking experience at the start of a 2 week holiday. Shame on you KLM and Air France.
| 1
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Ryanair
|
Avoid at all costs. I booked in a pretend flight that was never meant to take off (London to Vienna the 2nd of July) and next day it was cancelled. They collect revenue this way and then they reimburse it to you in your next life if you are lucky...
| 1
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Ryanair
|
Avoid at all costs. I personally hope to see Ryan Air go under during this pandemic! In future I shall be travelling with TUI or Jet2 as when the s**t hit the fan it was them who put their customers and staff first and Ryan Air hung all their customers out to dry! FCO advised against all but essential travel to Spain inc canaries on 14 March 2020, my flight was 15 March 2020 and they refused to cancel the flight went out empty! They left us in impossible position as had we travelled our travel insurance was invalid due to FCO announcement but Ryan Air just refused to cancels the flights it had a legal obligation to and left the customers to rot! I would have started court action already for recovery of funds but I am hoping they announce administration very soon and I'd actually prefer to lose my money one final time and see them go under as they don't deserve customers.
| 1
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EasyJet
|
Avoid at all costs. I was forced to pay £48 by a rude woman at London Gatwick for a bag that fit the dimensions. The woman said it didn't fit because I had to gently push it into the slot. I removed my big scarf from the bag and put it around my neck so the bag fit more easily and she said it still wasn't acceptable. I'll take the train next time; at first glance it's more expensive, but with all the scam fees, it's a better deal.
| 1
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Ryanair
|
Avoid at all costs. I've had nothing but trouble from this airline... twice.I really am not a reviewing kind of person but honestly this airline has been so shambolic that I feel compelled to warn others off of them.They charge for check in, give misleading information, delay and cancel flights, hit you with hidden costs at every opportunity, fit too many on the planes, don't give enough space for people or bags. Crap service all round.Pay the little extra for a decent airline - you'll get a better, smoother experience and it will still end up costing you less than these crooks.Honestly - don't bother.
| 1
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Turkish Airlines
|
Avoid at all costs. Incompetent operational staff. They would do anything to ignore responsibility for any delay or damaged luggage.
| 1
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Vueling
|
Avoid at all costs. Shocking airline. Can never get through to them promptly. Staff are rude and unhelpful. Staff go against their own policies that are advertised on their website and go against the law.Had to vo tact love holidays and they was more help than the airline- they advised me that what the airline are doing is illegal. I have also been told that in order to cancel my holiday, I have to provide a document to say me and my partner can't fly- which I did and is fair enough and a legal document to say that my partner is the father to my baby and that we are together legally as a couple ( we aren't married and I told the airline this). One the day I am suppose to fly in October, I will be 34 weeks pregnant and the airline are shocking.I asked to speak to a manager and the advisor refused to pass me to one. I said I am legally entitled to speak to the manger and the advisor said I wasn't. I then asked for the CEO details and they refused to give them me and said I can google it- basically palming me off.I googled the details and emailed the CEO and threatened them with reviews, involving news companies, papers and the financial ombudsman. This was last week. I still haven't heard anything so as it stands, I'll be taking it further.
| 1
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Ryanair
|
Avoid at all costs. Should have listened to everyone else.Don't be tempted by their 'low' costs, you will end up paying more than what other airlines are charging anyway by the time you actually check-in.Non-existent, ignorant support forcing you to pay all the addons to even get onto your flight, just bullies. Not sure how this airline legally can still operate, no wonder they have a bad name for themselves.
| 1
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Vueling
|
Avoid at all costs. These guys and last minute.com are one of the most shady companies to have ever had to deal with. No way of contacting them what so ever.Still awaiting a refund from flights that were meant to fly in April. £745!!!!Don't bother using middle men, just go to a decent airline, or a local travel agent.
| 1
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Ryanair
|
Avoid at all costs. Unprofessional and unorganised.. Flight to frankfurt from stansted was delayed and cancelled 4 times... we even boarded the plane only to be told to get off as it would have landed in frankfurt really late.. i mean who does this!! did they not know this before? we were then told that we would receive a full refund and to buy alternative flights which we then bought. the following day they said our original flight was ready to depart (which it still wasnt as it was also again delayed by 5 hours) so we lost out on our tickets that we bought for £600+we have tried contacting them on several ocassions and they continue to ignore us and nobody answers their telephone number. AVOID THEM AT ALL COST
| 1
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