Airline
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5.97k
| Rating
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10
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|---|---|---|
SAS
|
Athens to Copenhagen. First time with SAS. Not a good experience. 1 hour late boarding. No one let us know the new hour of travel. The staff were not friendly at all. On economy class you have to pay 3€ for a bottle of water. Not recommended for sure.
| 2
|
Norwegian
|
Athens to Copenhagen. We left a bit late due to the late arrival and then because of restrictions imposed by the air traffic control, we left 50 minutes later, arriving in Copenhagen at 00.55 instead of 23.55. Flight was perfect, smooth landing and very nice staff. Unfortunately due to the problems with the delivery of Boeing 737 Max 800, Norwegian must rent other companies aircrafts.
| 10
|
Pegasus Airlines
|
Athens to Dubai via Istanbul with Pegasus Airlines. Worst flight experience. The cabin crew were the rudest I've ever experienced. There was a delay on the first flight from Athens of around 3 hours. When I had to return there was a delay of 8 hours and then the flight was cancelled. Eventually we flew again the next day in the afternoon. There was no manager or anybody from the company in Dubai. After almost 10 hours of being in the airport they took us to a hotel to sleep and there was chaos before and after this. Pegasus is a low fare company but I wouldn't recommend to anybody as they can be really unprofessional and ruin your trip.
| 1
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EasyJet
|
Athens to Edinburgh. Not only was our flight delayed for 2 hours, but it was also diverted to Glasgow. Reason: French air traffic control strikes. The whole journey was delayed for 5 hours. We're not even sure if we will get a compensation for that! Definitely wouldn't recommend it to families with small children or the elderly. Nothing positive here.
| 1
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Lufthansa
|
Athens to Frankfurt. This review is less about flight, more about poor information re landing at Frankfurt Airport. This is 1 of the largest, busiest airports globally and a major hub for Lufthansa. As this was an international flight with many non EU passengers, there was no information given by Lufthansa from the start to finish. Athens saw 3 gate changes, no big deal, no information as which terminal arrival would be, which carousel baggage could be collected from or any ground staff to assist with the immigration maze. I’m not stupid, but today I felt completely lost at Frankfurt Airport. The scary part is somehow I made it out. I have no idea how I managed that as not one person could or would assist. Not good enough Lufthansa. And the part I’m not looking forward to is my departure from Frankfurt Airport next week. Heaven help me, as no person at that airport will! Unacceptable by any measure. At both Athens and Santorini airports they had Airport Ambassadors to assist, coming around asking! Come on Germany you need to do better.
| 1
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EasyJet
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Athens to Gatwick. They tagged several travelers for having a carry on and a purse but out of 6 or 7 people I was the only one that was charged. On top of that they wrote down my credit card number and expiration date instead of processing it electronically. Service agents were rude to me. Just because your cheap doesn't entitle you to be rude and disrespectful.
| 1
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Lufthansa
|
Athens to Hamburg via Munich, returning from Frankfurt in 0April. The food was mediocre to bad, the service was, overall (although there were a couple of notable exceptions), mechanical or indifferent (at best), sometimes bordering on downright rude. Once the food was served, on all 4 flights (with the partial exception of FRA-ATH), service was non-existent. We were not proactively offered anything (drink, etc) on flight ATH-MUC, the curtain between Business and Economy was left open for most of the flight, with the result that the Business class lavatory was used by people from Economy. None of the cabin crew tried to stop them. Surely one of the benefits of flying a Business class cabin is to have a dedicated bathroom? The boarding process was chaotic - any notion of priority boarding was a joke. On 1 flight by the time we boarded, other passengers had filled the storage space. Since we were seated at seats 2D and 2F, where we had no option but to store everything in the overhead lockers, I believe that someone should have made sure that people on the other rows stored things under the middle (empty) seats. To his credit, the steward very kindly helped us find a solution - no pre-flight drinks were offered, on one flight no menus were offered. We were offered a choice of "meat" or "paella". Why should people pay the (significant) difference in price and travel Lufthansa Business, at least on flights within or close to Europe?
| 1
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Turkish Airlines
|
Athens to Havana via Istanbul. Amazing crew service. On time. Great selection of music and movies on the IFE. The food was delicious with 2 choices and menu card and real cutlery. Also amenity.
| 8
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Turkish Airlines
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Athens to Istanbul. The usual indifference begins at the check-in desk. No real interaction with passengers. Great selection of Duty-free shops and eateries in the terminal. Boarding conducted in an organised manner for once. Met by disinterested crew upon boarding, could have tried harder to welcome passengers. Big Boeing 777-300, interior appeared clean, was less than a quarter full. Could have easily fitted us all on an Airbus A321 but I think Turkish Airlines operate the B777 to Athens to make a point. On time departure, beautiful views of the Greek coastline upon take off. Water and snack served by crew who clearly couldn't be bothered. Short flight, just 50 minutes but it seemed that we were a bit of an inconvenience to the crew. The level of English spoken by all the crew is very poor. Even announcements from the flight deck are difficult to understand. Landed on time to the mayhem that is Istanbul Airport. Not a pleasant experience and don't recommend.
| 2
|
Turkish Airlines
|
Athens to Kathmandu return via Istanbul on Boeing 777-300 / A330. The flights were on time except landing and departing from Kathmandu due to air traffic. Even though we had the old business class, it was comfortable with huge legroom and fully lie flat bed. FA's were professional and helpful. In flight entertainment was excellent. The food was top notch again due to Do&Co. All in all, an excellent experience and looking forward to try them again on their new Boeing 787.
| 9
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Grupo AirFrance-KLM
|
Athens to London Heathrow via Paris CDG with Air France. Check in at ATH was easy and trouble free. The business class lounge is clean, comfortable with hot and cold food, snacks and drinks. On time departure, A320 with smart interior colours and standard 3x3 seating with middle seat free. Good leg room. A choice of champagne, orange juice and water offered after take off. Flight attendant checked to ensure that I had requested a vegetarian meal and it was offered with the meal service. The FA in business was very polite and attentive, asking if the meal was satisfactory. After dinner sweets and chocolates were offered. Staff explained transfer procedure at CDG which I appreciated. CDG to LHR was good with attentive crew and a snack served. Highly recommended.
| 10
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Wizz Air
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Athens to Luton. Disaster from start to finish. The most ridiculously unorganized company I have ever flown with I would strongly discourage you from flying with them. I probably don’t even have enough lines to describe the nightmare of flying with them. Mostly the 4 hour delay that put me into my destination at 4 am, the shuffling at the airport, the extra fees although I had tried to download the pass on my app that wasn’t working, the rude agents. It was so ongoing. The follow up “customer service†has been pathetic and infuriating .
| 1
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Wizz Air
|
Athens to Luton. I don't mind flying low-cost airlines for short flights in Europe but I am so disappointed with this airline's ground staff and online customer service, I will never use them again. I am a frequent flyer from London to Athens on low cost and upmarket airlines as well. On my return with a Wizz Air flight to LTN I discovered my suitcase wheel completely torn off leaving a gaping hole on my case (for which I paid £22 for checked luggage fyi). I went straight to the Wizz Air customer services counter and explained what just happened, I showed the damage to the ground staff and they advised me that I should just email Wizz with photos. I specifically asked if I need proof from the airport for this complaint and she simply said no, which I did find odd but that has never happened to me before so I did not know the procedure. Naturally, when I emailed Wizz from home, they demand a number of paperwork including a Property Irregularity Report, which is obtained from the airport right there and then. Even though I have explained numerous times that I do not have the PIR form due to no neglect of mine, but because their staff failed to inform me correctly at their own counter, all I get is copy-paste robotic replies that they want the PIR form in order to process my complaint. When I called and I explained once more the issue, I was told that my case would be escalated to a senior department and I will hear back in 4-6 weeks. 3 months have passed with no reply, so I contact them again to check the process of my complaint. Guess what reply I get? A copy-paste robotic request of my PIR form. I am exasperated with their handling of my case both at the airport, online and over the phone, so far this has cost me £22 for checked-in baggage fees + £100 for a new suitcase as I was travelling again a week later + £20 on the phone bill for calling their expensive customer service line!
| 1
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Wizz Air
|
Athens to Luton. Terrible boarding process. They show boarding at least 30 minutes before actually boarding a single person. Then only had one person checking boarding cards. Terrible experience which I will pay to avoid in the future (with another airline). The 'priority' boarding only gets you on the bus first too! So probably last on the plane. Seats are uncomfortable too. Avoid at all costs.
| 2
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Wizz Air
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Athens to Luton. This airline did not allow all customers to print boarding pass button and they charged 30 euros for all the passengers. If you are flying with Wizz air, please prepare extra euros. I can't really understand still. The flight attendant said "This is Wizz air" - awesome.
| 1
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EasyJet
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Athens to Manchester. Seems standard after reading some reviews here. They stopped me at the gate and charged me 60 Euros for an 'oversize' bag that I've taken on a few dozen other flights with no trouble. Third slot has some metal bars at the top that shrink what you can put in by a cm or two and they know it. Never flying with them again, no matter what their price.
| 1
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Grupo AirFrance-KLM
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Athens to Mexico city via Amsterdam. Both legs were on time. Seat pitch on the ATH-AMS sector was average but on the AMS-MEX sector was excellent with plenty of space and a 180 degrees recline. Food was excellent and the service from the FA's was amazing .The whole experience was satisfying, and I can recommend KLM specially on long haul flights.
| 9
|
Lufthansa
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Athens to Miami via Munich & Frankfurt. Had to pay an extra $200 for my carry-on when they had said it was free first. Again the couple flying with me had the same luggage and paid nothing. The seat for 10hr flight was super tight and uncomfortable. We had 2 layovers with no time to even go to the restroom or anything cause they leave you at a gate and you layover flight is at the other end of the airport so you have to run to get there on time, so I was unable to get anything to eat. The food on the plane was horrible, they only had vegetarian food - no choice. I don't eat vegetables so all in had to eat in the 10hr flight was a piece of stiff cold bread with a little butter and a sip of Sprite. I will never fly the airline again.
| 1
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Grupo AirFrance-KLM
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Athens to New York via Paris. Been traveling for 20 plus years and never once a flight have misplaced my luggage, when company try and stuff 3 connecting flights into 1 big Airbus, this is what happens. Crew was great, food was basic, wifi was not working, bathroom smelled, but a client most value their belongings. My luggage was a carry on item, and they insist on checking it for me and even put a priority on it, which is a joke.
| 1
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SAS
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Athens to Oslo. Very poor service. Practically SAS is a low cost carrier. Very limited space for your legs, they don't serve even water for free and with the new policy you don't have any free bag. This is not indicated when you buy your ticket or issue your boarding pass. In most of the airports (eg. CPH, ATH) they have very poor service, don't accept bags earlier than two hours and have very few check in counters (long lines). Try to avoid as much as possible, carriers like Norwegian are far better.
| 2
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Iberia
|
Athens to Rio de Janeiro return via Madrid with Iberia. All flights on time, crew smart looking and good service provided. Food and drinks provided on the long haul flights, nothing served on the medium haul ones, but available to be purchased. Smooth transit in Madrid Barajas T4. Seems like the service has been improved a lot. Pretty well organized and orderly embarcation of the aircraft. Good flight information provided by the captain. Impressive in flight entertainment system on the A330. Can't really fault Iberia on my recent trip.
| 8
|
Lufthansa
|
Athens to Seoul via Frankfurt. The first leg to Frankfurt, is very straightforward so not much to comment on, as we arrived on time, food was ok and so was service. The long haul part from Frankfurt to Seoul was on the A340-600. On the positives it was a large airplane with comfortable seats very good infotainment system and friendly service. The food I found medium quality and disappointing that they gave us no amenity kit with socks, mask, toothbrush/paste as many other good airlines do so. All in all a mediocre experience and definitely not 5 star.
| 7
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Iberia
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Athens to Seville via Madrid. This was a 4 hour flight departing at 4pm, the arrival flight was 20 minutes late which was OK until we boarded with two extra passengers, yes they issued 143 boarding passes for a 141 seater aircraft. With the two extra passengers being booted off their baggage required finding and unloading this delayed the flight by a further hour. They do not have inflight entertainment, Wi-Fi, music or anything. Within 10 rows of pay to order food service they ran out of substantial snacks only chips and chocolate left. Due to all these delays I missed my connecting flight which happened to be the last flight for the day. Ground staff told me I could not retrieve my bags, they would provide accommodation but there would be no compensation for costs already incurred (airport Transfer and accommodation). My accommodation at Airport Suites was appalling, single bed, no toiletries or night wear as advised we would receive. The meal was a buffet which may have been sitting unheated or refrigerated for over 3 hours. Iberia do not except emails all complaints need to be loaded on a web page which after spending 30 minutes completing would not submit.
| 1
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Eurowings
|
Athens to Stuttgart with Eurowings. Delayed 2.55 minutes. Just 5 minutes before 3 hours because if the delay was 3 hours they had to pay me. So they did it on purpose. They knew it was going to be delayed and did everything they could to arrive 5 minutes before I could claim for refund. I lost 3 very important hours. I was going to Stuttgart for a bussines event.
| 1
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Vueling
|
Athens-Barcelona return. Outbound flight very full. No option of online check-in - came to the airport early despite travelling with no luggage only to find the check-in counter closed. When it opened some 1 hour later an epic queue had formed but departure was on time. In Barcelona security check with the 'mobile phone boarding pass' went smoothly. Return flight delayed 1 hr about 60% full and much more comfortable even considering the extra-cramped legroom. The planes on both journeys were rather new but already looked a bit worn with pieces of plastic missing here and there. The crew apparently speak English but in this case the onboard announcements were incomprehensible. They keep communication with non-Spanish-speaking passengers to a minimum and are considerably less friendly than any flight attendants I've encountered even on low cost/charter flights. Even though it should be in their best interest to sell refreshments they do not offer them when they pass with the cart - you have to ask yourself and loudly. Overall a mediocre flying experience definitely overpriced for what is being offered.
| 5
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Turkish Airlines
|
Atlanta to Addis Ababa via Istanbul. Turkish Airlines delays bags for all passengers up 2 days and when you arrive you have to come back a day or two later to claim your bag. Worst airline I have ever flown. Bad customer service. I will never fly again. Avoid if possible.
| 1
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Turkish Airlines
|
Atlanta to Amman via Istanbul. Beside being one of the filthiest airport bathrooms and cheap of course for not making it easy to use the Wi-Fi, they make us wait 5 more hours in the transit just because they can fill up the plane by merging another plane for people who are going to Amman without giving us any notice! And after waiting hours now to check-in online, now they saying check-in at the counter. Bad food on the plane, bad select of movies and entertainments and of course bad customer service in the airport.
| 1
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Turkish Airlines
|
Atlanta to Doha via Istanbul. From the moment you step on they greet you nicely but once you take off it's all downhill with customer service. I would never wish that experience on my enemy. The flight attendants were grumpy and English is a little unrecognizable. Luckily I had my handy app on my iPhone X downloaded two weeks prior to my trip. As I knew I was going to have a 9 hr layover both ways. So I was able to learn a little Turkish. The meals were ok. The entertainment was good. The leg room was horrible!
| 1
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Turkish Airlines
|
Atlanta to Istanbul, A350 plane seems new, nice and clean. Food was good cabin crew was friendly. Istanbul to Bangkok, 330 plane seems aged and old food and crew was good. Overall experience with flight was great. Ground crew not so much.
| 7
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Turkish Airlines
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Atlanta to Istanbul. The inbound flight was comfortable since it was only about 3/4 full. New equipment good movies and food. Problems started once we got to the US and flights started to cancel. My return on March 27 was cancelled but I cannot get a hold of anyone. I tried the office in ATL, NYC,LAX no answers. The 800 line is not working. Calling Istanbul directly did not help because after a while they drop the line (tried 3 times). Emails are almost impossible because you receive a standard non-reply from them .. what in the world is one supposed to do in order to make changes?
| 3
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Turkish Airlines
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Atlanta to Istanbul. They lost my stuff in my suitcase and now they’re giving me a hard time not to reimburse me and trying to get away with it. Worst customer service ever!
| 1
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Turkish Airlines
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Atlanta to Istanbul. Very bad service, would never recommend to anyone. There's no wheel chair available. My mom is disable and they made her walk 4 km. Worst service ever. No body speaks English nor polite. The lady who was dealing with wheelchair was very rude. This was my big mistake trying to travel through Istanbul to go Jeddah as it's big hurdle to change airport with all luggage and reach late to other airport because of traffic. They took 2 hours to just get my mom to baggage claim no 9.
| 1
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Grupo AirFrance-KLM
|
Atlanta to Lagos via Amsterdam. Issue started from ATL airport. My flight was originally meant to leave at about 8:25 pm today but because they overbooked people on this flight they downgraded me to economy class without my knowledge. I complained to the agent about my seat not being what I booked and paid for. They made me leave that airplane to sort out the issue all by myself. I spoke to one of the KLM agents and showed her my itinerary at the airport gate - who told me they were overbooked while another agent rebooked me on a business seat on another flight leaving tonight at 10:30pm after so much confusion and frustration. I called the customer service number and the Lady was nice but on getting to the lady supervisor on the phone with a three way call, she was rude, insensitive, inhumane to my plight for help after I and my wife explained the situation to her. All she kept saying was my flight was not confirmed and she can not help me even after the gate KLM agent told me it was due to overbooked flight. She went on to say the flight the KLM airport agent gave me would not work because she can not see it on the computer and she refused to talk to the airport agent at any time to resolve the issue after explaining to her the need to...so they could discuss their findings on their individual klm computers. My question to KLM corporate is why do some KLM clients have to go through so much stress and why did they choose me to be downgraded, inconvenienced and embarrassed? I would have appreciated if someone explained to me honestly what was going on instead of some KLM staff especially the supervisor being so so so nonchalant about the situation. However, I would like to commend the last KLM customer service rep my wife spoke to tonight on the phone. He was empathetic and understanding. I am really disappointed with the lady supervisor who did not make any attempt to understand the issue, not to talk about even resolving the issue. I am really disappointed with KLM as a whole and some agents do need to be retrained in dealing with issues at hand. I sincerely hope corporate will look into this matter and find ways to resolve issues like this and more. Overall, my experience today has been my teacher. I will seriously give it a deep thought before booking another flight on KLM for my future travels.
| 8
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Grupo AirFrance-KLM
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Atlanta to Malaga via Washington and Paris CDG with Air France, and absolutely perfect service. Plane, food, items given to customers, and service from flight attendants exceptional. The pilot searched out the children on the plane to give them pins and holograms before flight. The children were given their special and organic meals before adults, which allowed me to comfortably feed them before receiving my tray. They included special "airplane" utensils to eat with, and each was given a special pencil case which included an activity book, colored pencils, and more. Well done, I highly recommend making an effort to fly Air France.
| 10
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Grupo AirFrance-KLM
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Atlanta to Paris. Air France is just a horrible airline to fly, especially compared to delta. They do not update their movies on their tiny screen they put in front of you it’s the same movie names repeated over and over to make it seem like there are choices. I found the food disgusting and they have no WiFi on the plane. I would not recommend flying Air France at all unfortunately due to work and my routes I’ve had to use them 4 times.
| 1
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Grupo AirFrance-KLM
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Atlanta to Paris. I always thought that Air France is a good airline. I used them several times and I want people to know that crew on board the plane is fantastic no problems there whatsoever. However it really sucks when you call customer service to find out if they found the missing luggage and the person behind the phone treats you like your just an amount of dollar not a human being without your clothes and medication. I've never being humiliated in that way in my life.
| 3
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Jet2.com
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Atop class airline,with top class staff. A pleasure to fly with them.
| 5
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Turkish Airlines
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Atrocious airline, the comments below say it all!Got stung on an intransit flight being cancelled from Istanbul to London Heathrow.Turkey is not in the Eu, the compensation claims are not valid, your travel insurance will not cover this cancellation and I was offerred £ 60 after incurring expensives of over £500 due to cancellations.As you can see, they are not bothered to even respond to the reviews.
| 1
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Ryanair
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Atrocious airline. Boarded to be told that there had been a logistical breakdown and the food and drink had not been replenished. Following that a member of the cabin crew assured everyone that they would be compensated if they formally complained. They then proceeded to make what was left on the menu a free for all encouraging passengers to scramble to the front to buy what they could. This was a farce, it blocked the isle for at least an hour causing safety concerns and blocking the rest room facilities.I did decide to complain just to receive a nonchalant response as it as saying 'it happens'. No compensation, no gesture of good will, nothing. Cheap or not cheap I'm never flying with Ryan air again.
| 1
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Grupo IAG
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Atrocious airline. Never flying with them again. Time after time delays and poor service.
| 1
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Ryanair
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Atrocious airlineRude and unhelpful customer services hung you up.Purchasing add-on packages without following up to resolve issues, I reserved parking space without being provided with QR access code to car park and explanation! What a ridiculous airline and poor services ! You will not get a helpful channel for resolving problem after paid. Don't add-on anything and you will just suffer by yourself!
| 1
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Wizz Air
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Atrocious attitude from staff towards customers. I was on the morning 8:35 flight from Gatwick to Milan, being told twice the flight was delayed via text message with a final expected leaving time of 9:58. Gate announcement was delayed by 5 mins, every 5 mins a minute before gate announcement for half an hour straight. Boarding did not finish until 10:30. apologies and reason for delay was given by pilot as ‘its just been very busy’. Cabin crew have not offered any apology or compensation for this over two hour delay. We are currently sat on tarmac, still connected via airbridge at 11am. Passengers in front of me asked cabin crew if they knew when we would be leaving and got the reply ‘we are waiting till whenever, we leave when we leave’.
| 1
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Lufthansa
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Atrocious customer service from Lufthansa.Tried to cancel and arrange a refund for my booked flight.Got through first time, then left on hold, the person at the other end of the phone never got back, line went dead. Called a second time same issues, kept on hold, line went dead. So gave up. Issue still not resolved.Terrible customer service!!!
| 1
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Ryanair
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Atrocious customer service, no phone to actually ring, when finally given a phone number the first option blocks you from further calling them in the future. AVOID!!!
| 1
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Ryanair
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Atrocious customer service. Live chat never works, Twitter they rarely respond, and if they do it is only to give you the run-around. And they lost my booking and prevented me from re-booking! Avoid.
| 1
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Grupo AirFrance-KLM
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Atrocious customer service.As stated in other comments on this thread the default position of KLm appears to be to completely ignore any complaints made via their own website, other than a standard 'we are very busy etc' initial response. After waiting 2 months for a response to a complaint about denied boarding (and ignored emails in between) I was forced to go via an independent service. It still took 10 months but I got succesfully there in the end, all without KLM ever actually responding to my complaints.There doesn't appear to be a formal way of holding a company such as this to account for their level of service but there should be. I am left in no doubt that the policy is simply 'Ignore all complaints, most will just simply go away'.I now go out of my way to make sure that I never step on board a KLM flight again.
| 1
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EasyJet
|
Atrocious delay on Chat function. Just insulting. Claim to be a digital airline nonsensical. Why can't easyJet make it clear how to claim a refund when they have changed flight details? Clear attempt to obfuscate and disenfranchise which I can only assume is deliberate
| 5
|
Iberia
|
Atrocious experience and have lodged a complaint for i) terrible customer service of the ground staff, ii) the lack of a reason for denied boarding which is unacceptable and iii) the miscommunication of airline crew that gave us false assurance we would not miss our connection. We boarded IB3091 Porto-Madrid on 1/10/22, with a fly-through segment to A Coruna IB0512 later that morning. Boarding passes were issued for both segments at Porto and confirmation that our check-in bag would also be transferred. There was significant delay at Porto airport however which led to our delayed flight arriving in Madrid and despite being at the gate for IB0512 in time for final call, we were advised the system had bounced us off. We are now on a waiting list for the next flight to A Coruna, stranded at Madrid airport.We anticipated a delay would make the connection challenging given lines at Porto aiport and spoke to numerous airline staff in Porto and while on the IB3091 flight, asking to be prioritised for disembarkation and next flight advised so our connection could be guaranteed - however were assured everytime that Iberia Airlines was aware and because we had boarding passes, this would not be an issue. This turned out to be false and untrue, and the lack of care and prioritisation is very disappointing from a global airline. We even received text messages acknowledging our spots on IB0512 flight up until 15 minutes of our arrival at the Madrid airport gate when we were then denied boarding - with no reason provided at all. The ground staff that we were redirected to at Madrid airport even threw our torn boarding passes back at us across the counter.If you ever find yourself in the same unfortunate situation, make sure to ask for some recompense and specify refreshments/meal vouchers, and accommodation allowance separately - I will give Iberia the benefit of the doubt and put it down to airline policy, but their credibility really went down the drain when they said there is nothing they could do, but ended up giving us meal vouchers when we asked.
| 1
|
Lufthansa
|
Atrocious service and rude staff. Did not even get a bottle of water in a 8 hr flight even after reminding them twice. Other airlines tend to be much more polite.
| 5
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EasyJet
|
Atrocious service, after changing flight times they make it impossible to contact them to see what other options are available. Tried phone and online chat and nothing. They make it purposefully difficult for you to actually engage with a human being.
| 1
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Grupo AirFrance-KLM
|
Atrocious service. Flight cancelled by KLM months ago and still can't get my money back despite promises from useless customer service staff. Terrible, don't use them.
| 1
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EasyJet
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Atrocious waited for 40 mins and wasn't able to speak to anyone
| 1
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Pegasus Airlines
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Atrocious, poor operations,rude and staff with no common sense, they're are purposefully closing the gates even if it's possible to board. In a span of 4 hours I've seen around 10 such incidents. Will never ever fly in this stupid airlines.Simply crap shit, it is staff attitude sucks and no professional behaviour at all
| 1
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Pegasus Airlines
|
Atrocious, poor operations,rude and staff with no common sense, they're are purposefully closing the gates even if it's possible to board. In a span of 4 hours I've seen around 10 such incidents. Will never ever fly in this stupid airlines.Simply crap shit, it is staff attitude sucks and no professional behaviour at allSee more
| 1
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Grupo IAG
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Atrocious. +6 hour delays. Left stranded in the connecting airport due to the delay, causing us to miss our connecting flight. No customer assistance in getting to our final destination. Had to book my own alternate flight on my own dime. Awful customer service. Still haven't gotten my money back 2 months after the flight, despite all the airline people telling me I would be fully reimbursed while I was stranded. The planes are old with broken infotainment systems.
| 1
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Grupo IAG
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Atrocious. From prices, to ground staff, to customer service they are useless
| 1
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Lufthansa
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Atrocious. The website does not work and there Is no one to call. Avoid of you can
| 1
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Vueling
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Att. VuelingGran Canaria destination.Orker ikke at skrive hele anmeldelsen på dansk (beklageligt) da jeg allerede har sendt denne klage på engelsk til flyselskabet.I travelled with Vueling from Copenhagen Airport to Gran Canaria on the 29/12 2021.This plane had bathrooms in the front and I the back.I am deeply disappointed and shocked of your bad service and lack of human kindness -not to mention basic customer service.On this plane, the front bathroom was at all time not available and closed for passengers. It was only in use and available for cabin crew.During the flight, I asked for cabin crew assistance, as I badly needed to go to the bathroom as I was in pain, hence I requested to use the front bathroom. Cabin crew refused to let me use the front bathroom.My lower part of my body was in pain, and I did wait a long time for the back bathroom to be available which had a line at all time.Since there are bathrooms both in the front and in the back -I think it is reasonable to let me you the front bathroom in emergencies since I could not hold myself due to pain and emergency, however Vueling cabin crew (in the front, since I was seated in the first row) did not allow me to use th ebathroom, as I several times requested and asked for help Sine it was urgent.Therefore, my compliant goes to customer and relations in the airline company to allow themselves to be better in customer service. Rules are rules. However, in any emergencies, you must look at the person you are facing to see if you can help. I was simply not met here on the flight by requesting cabin crew assitant to allow me to use the bathroom, as I was suffering from pain in my lower body, hence I am deeply disappointed. We only live once!RegardsM DLDecember 2021
| 1
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EasyJet
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Attempted to add hold bags for my flights only to realise after payment that I had purchased cabin bags and not hold bags. I have a screnshot of my selection in the step before payment and it clearly said hold bags. Contacted customer service only to be told that cabin bags are not refundable. Providing a screenshot of the fact I had selected hold bags and not cabin bags was not considered at all.
| 1
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EasyJet
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Attempted to book a package holiday online with Easyjet Holidays Ltd. Made payment & authorised - then www showed me 'We've been unable to book your holiday' message. Checked my CC payment which had gone through & so I phoned the number shown 0330 551 5160.Customer support was totally unhelpful - have no idea, answer or wish to sort. Their advice try again and see what happens.Second worst?
| 1
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Ryanair
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Attempted to contact Customer Service agent three times on three different days recently via Live Chat. It says "Please stay connected. You are in a queue...". First attempt 40 minutes wait, second attempt 42 minutes wait, third attempt just now 51 minutes wait. No response at all,no information about how many people are in the queue or how much I have to wait approximately. I very strongly suspect there is no queue at all, this company simply wants to prevent their customers from contacting them at all. Completely unhelpful and unethical.
| 1
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Grupo IAG
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Attempted to contact customer service for 5 hours. System busy..... constantly. Chatbot is useless. Very frustrated.
| 1
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EasyJet
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Attempted to fly from Gatwick to the Isle of Man recently. We took off on time and were very close to the Isle of Man when the pilot decided that he could not land due to low cloud. (I am told that other flights were landing but I have not confirmed this). We were diverted to Manchester where we sat on a remote stand for 3 hours before passengers were allowed to disembark if they wished to make their own arrangements ( we were told that Easyjet would not assist in any way if we chose to do this) and having sat there for so long while they did nothing for us. It was doubtful if we could get the ferry from Liverpool which I would have done as I had a hospital appointment the next day. So back to Gatwick where we were told we should go to the Customer Services desk.Despite being on a domestic flight we were taken to an International gate so we were left to try and get through immigration with only photo id and without a passport. Then we found that Easyjet removed their customer service desks at Gatwick some time ago so we had been lied to by the cabin crew. Nobody in an Easyjet uniform wanted to take any responsibility and requests for a manager to to come down were refused.It took ages to get through to customer service on the telephone and we were informed that they would not be providing hotels and to make our own arrangements. By now it was nearly 8pm on a Sunday night and no flights were available until Tuesday so I missed my hospital appointment.Luckily friends allowed me to stay at their house for two nights. The to cap it all Easyjet initially rejected my claim for a taxi fare back to the airport despite having agreed to pay for it during my telephone call.If we abuse airline staff then we are quite rightly detained by the police and dealt with through the courts. Unfortunately it appears that Easyjet can abuse their customers without any consequences.I will avoid Easyjet if at all possible in future. Although I have no option but to keep my return flight on this booking but have cancelled all future bookings that I had made.Senior management at this company should be sacked and the relevant authorities should fine the company for failing to comply with their legal obligations. Perhaps my MP will raise this matter
| 1
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Vueling
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Attempted to placate drunk angry man during flight by giving him MORE FREE BEER. This resulted in the guy physically assaulting- punching repeatedly- another passenger and staff did absolutely nothing, despite people shouting help and for the police to be called - nothing at all. This allowed the aggressor to chase the assaulted man off the plane shouting he was going to kill him, they had to run to passport control to ask for help. Really really shocking.
| 1
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Lufthansa
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Attempting what I assumed would be a simple booking process with Lufthansa. Chose my flights, had them in my basket (or so I thought). Went back to confirm my flight times... Only to find the booking has disappeared and the new booking is mysteriously more expensive. Went through this several more times to work out what I was doing wrong because surely the reservation doesn't just disappear from the basket? No, it really does and each time they increase the price as you have to go through the reservation process again. Bravo, Lufthansa.
| 2
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Jet2.com
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Attendants we're absolutely lovely.Good flight.
| 5
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Turkish Airlines
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Attendants were very lovely and very accommodating, but the flight was delayed by 2 hours and we were sat on the plane for one of those two hours suffocating in the heat with babies crying, then told to get off and board another plane another hour later across the airport.
| 2
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EasyJet
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Attention maintenant il y a des petits bagages à main ! bien sur le bagages a main standard coute plus cher que le bagages en soute ! 90 € le bagage à main standard !!
| 1
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Lufthansa
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Attention to Emails from Lufthansa!!! They propose they would pay your ticketprice back, but than they cancel your ticket und substract extremely high fees! This happened first time to me after 30 years of travelling.
| 1
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Lufthansa
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Attention, Lufthansa tries to screw you over if they have the chance. Here is my terrible experience: - Lufthansa informed me via mail on 13.03 that I was rebooked from my original flight on 14.03, which I had already checked in for, to an alternative flight on 15.03 for no reason - Lufthansa employees on the service telephone were also unable to reverse this on 13.03 and gave me various incorrect reasons such as the flight was canceled or fully booked, although it was taking place and could still be booked via their own Lufthansa website - I therefore had to book the original flight on 14.03 a second time via their own Lufthansa website as an alternative to the exact same denied original flight. I took my original 14.03. flight on that second booking - due to Lufthansa's incompetence, they owe me compensation for the entire ticket price of the second booking for the same original flight - Lufthansa denied that request multiple times. This practice is more deceptive than that of our well known low-cost carriers. I find it appalling how customers are treated and I would recommend anyone to choose another airline if possible.
| 1
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Lufthansa
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Attention, Lufthansa tries to screw you over if they have the chance. Here is my terrible experience:- Lufthansa informed me via mail on 13.03. that I was rebooked from my original flight on 14.03., which I had already checked in for, to an alternative flight on 15.03. for no reason- Lufthansa employees on the service telephone were also unable to reverse this on 13.03. and gave me various incorrect reasons such as the flight was canceled or fully booked, although it was taking place and could still be booked via their own Lufthansa website- I therefore had to book the original flight on 14.03. a second time via their own Lufthansa website as an alternative to the exact same denied original flight. I took my original 14.03. flight on that second booking- due to Lufthansa's incompetence, they owe me compensation for the entire ticket price of the second booking for the same original flight- Lufthansa denied that request multiple times. This practice is more deceptive than that of our well known low-cost carriers. I find it appalling how customers are treated and I would recommend anyone to choose another airline if possible.
| 1
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Iberia Express
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Attention.I was denied boarding twice due to overbooking. Customer service guarantees nothing and no one takes responsibility even though they are obligated to refund to policy.
| 1
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Iberia Express
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Attention: they don't send you the invoice. You're obliged to call the customer service by phone if you want to see your invoice. I lost over 20 minutes and am still waiting for that invoice. I think you cannot do worse. Cross fingers before taking the flight (!). Even Vueling is the better choice. Best would be travel by train, easyjet or Lufthansa.
| 1
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Jet2.com
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Attentive and friendly staff with good service on board
| 5
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Jet2.com
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Attentive and friendly staff.Plenty of legroom without having the extra.Overall a pleasant experience for a reasonably priced flight.Thank you
| 5
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Jet2.com
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Attentive and helpful staff. Special assistance was well organised and efficient.
| 5
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EasyJet
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Attentive and understanding service. Exceptional. Thank you.
| 5
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Jet2.com
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Attentive cabin staffClean cabin
| 5
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Jet2.com
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Attentive ground and airside staff.Flight generally on schedule and where there were slight delays these were made up during the flight.Enjoyed the on board meals but would have been good to have more on flight entertainment facilities.
| 4
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Jet2.com
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Attentive staff only problem was trying to get into cart to go through at Palma airport both myself and my husband have wheelchair assistance he manages the cart ok but I have great difficulty otherwise Jet are great as ever
| 4
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Jet2.com
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Attentive staff which made for a efficient service.
| 5
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Jet2.com
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Attentive staff, very friendly and welcoming. Flight left on time both ways, which is always good. Good selection of goods on trollies, with no pressure from the crew to buy.
| 5
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Jet2.com
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Attentive staff. Always feel we are in good efficient hands of an airline that cares for its passengers.
| 5
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Jet2.com
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Attentive, friendly, accommodating staffstaff.
| 5
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EasyJet
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Attentive, helpful
| 5
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Jet2.com
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Attitude of staffFlight times and punctualityLeg room in the Plane
| 5
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EasyJet
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Attitude, rude, arrogant disrespectful of the staff not helping the customers at Dalaman Airport in Turkey. Threatening not let you board the plane if you don't buy a suitcase for your luggage when the weight is under required weight limit. They are a farse. Never use them again
| 1
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Vueling
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Attracrive pricing. Comfortable aircraft. An hour or so late take off was a nuisance. Main issue - Vueling booking system needs attention. Vueling inserted a normal looking booking code to my calendar. I thought I had a booked a flight ticket as is the norm with any other flights I have booked with many other airlines. But it was an error and they later independently removed the booking code from my calendar. When I found out their mistake after 24/48 hours and I rebooked, the flight was more expensive. Vueling wont take any reponsibility for their error and my extra expense with the new delayed fare cost. That's unfair of Vueling and most unhepful. I hope for everyones sake Vueling sort out this booking error problem soon as I have been caught out twice now. Following my review Vueling sent a response offering assistance through social media. That sounds helpful but after 30 mins trying I cant see how to make social contact. So not so helpful after all.
| 2
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Turkish Airlines
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Attracted me by the lowest price, I bought a round trip flight. Then due to the COVID situation in Brazil had to change my layover to Panama and their service told me I am good to go. Then just two hours before the flight boarding assistant told me I can't fly and have to call them. They were switching me back and forth to different operators and finally told me they can't help me and suggested to write a private feedback on the official site. Feedback review took a whole week, their response is nonsense: they apologized for a bad experience and told me I should call to code sharing partner, Copa Airlines, I didn't pay anything to them, I paid Turkish, not Copa.
| 1
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Turkish Airlines
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Attractive prices. If you need to destination from point to point with comfort and for smart money, Its here.
| 4
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EasyJet
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Aucune aide / fautes d'orthographe / digne de cette compagnie.
| 1
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Ryanair
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Audible announcements were not working, plane left earlier and I was denied boarding without any info, help, empathy, refund, or apology.Ryanair personnel at the gate was rude and was laughing into my face.
| 1
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EasyJet
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Audrey was extremely rude, cut me off mid conversation and was of no help whatsoever. Disgusting customer service.
| 1
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EasyJet
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Audrey was super helpful. The online booking experience was a complicated process. From searching London to Athens I ended up buying Athens to London. When I tried to change flights the system booked me London to London. I was starting panicking but Audrey save the day. It s important to be able to speak to a person when the technology goes south. Thank you easy Jet! I will travel with you again!
| 5
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Norwegian
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Aug 1st. Flight DY7087 from Arlanda to Los Angeles. Almost 8 hours delay. Scheduled departure time was 1400 and actual departure was 2145. We had driven 3 hours to Arlanda airport to check-in at 11am to be told that due to technical reasons the flight was delayed 2 hours until 1610. This then became 1840 and subsequently 2040. The announcements were made on the departure notice board. There was not one Norwegian Air employee to speak to at the airport. Given a 100 kroner meal voucher which barely covered the cost of a sandwich. The whole experience was a nightmare and we eventually got to LAX at midnight instead of 1615. The cabin staff were very polite and apologetic telling me that Norwegian Air long haul flights have a lot of problems and are very often delayed. I checked out the historical data for flights from Arlanda to Los Angeles and found that there were delays on 5 out of 6 flights the previous week with average delays of over 3 hours and in some instances cancellations. This was our second similar bad experience in a year with Norwegian. Never again and the flying public should be warned.
| 1
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Grupo IAG
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Aug 22nd 2013 Flight EI0105 DUB to JFK. I have to say that I am a frequent flyer with Aer Lingus over the years and I have seen a steady deterioration in the customer service of the airline attendants. I feel that re-education in customer service would benefit many employees of Aer Lingus. Quite frankly food was almost thrown at us when served no smiles and no manners! My friend is a gold circle member and did not accept the dinner served he asked for cheese and crackers and was told there was none.
| 5
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SAS
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August 1st MAN-OSL-ATH. Online check in took two minutes and got overwing exits on both flights. No queue to drop bags. Left 30 mins late due to missing pax but made up most of it. Crew on both flights friendly and coffee flowed freely! Leg room excellent. Just like the outward flights three weeks earlier flying as it should be!
| 10
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Ryanair
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August 29, 2022, I was flying with a child from Memmngem to Zagreb, there was hand luggage (a small suitcase, for children) they missed it at check-in, they didn't say anything about hand luggage, but just before boarding the plane, they said that the suitcase does not fit like hand luggage, you need buy priority for 46€. I explained that we were Ukrainians, that my daughter had come from Croatia to Germany by car, and so on, they ignored.I had to buy this priority, I had to fly. But the story did not end there, on the gangway itself, some young lady ran up and said that a beautiful children's suitcase did not go to the salon, but to the luggage compartment, pure grabbers and not a company, I highly do not recommend it!
| 1
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Grupo IAG
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Austin to London. Along with an $1900 purchase price for each of two roundtrip tickets for my wife and daughter, BA charged an additional $250 for seat reservations to ensure they sat together. When they went to check in, those seat reservations (in both directions) had been given away and family had to sit in different seats. Back home, I applied for a refund of the $250 seat fee and was told there was no proof I paid for them. I have credit card charges and email confirmations clearly stating these charges were made, but there is no process to upload those documents to BA.
| 1
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Grupo IAG
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Austin to London. Another pleasant flight on an ageing 747. After the horror of discovering one of us was allocated a centre seat, meaning effectively sleeping next to a stranger, she kindly swapped seats so we could be together. For a couple the centre seats are really quite nice and you feel you’re in your own little world. A good flight, on time with a nice crew is as good as you can expect.
| 8
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