Airline
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Lufthansa
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Avoid at all costs. Will save you lots of headache and time. By far the worst airline
| 1
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Ryanair
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Avoid at all costs.Charged me €55 for not checking in online. Then at the gate, after the hassle of getting through airport security with my bag/liquids etc. made me check my hand luggage in (for reasons I still don't understand) for another €50 !! (Keeping in mind that my return ticket was a total of £50!!) i feel like they do this strategy of charging you little extras throughout the journey as if they had charged it all at once (€105), I probably would have booked myself a different flight and saved money!!! I flew air lingus on the way and it was the most pleasant experience, spacey, clean planes, lovely staff etc. The Ryanair planes are disgusting and feel like you're on a dirty old bus. Absolutely disgusting. I hope they go bust.
| 1
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Ryanair
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Avoid at all costs.I have only used them the once and will NEVER use again.....Terrible customer service, filthy plane, 2hr delay sat on plane.... truly awful experience.
| 1
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Iberia
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Avoid at all costs.Several problems in one single flight:* Delayed flight resulting in missing connection. Sure, these things happen, but check it out: the connecting flight took off 2 minutes after the delayed flight arrived. They had time to book a hotel and a new flight for the next day but did not manage to delay the connecting flight 5 min (that would be enough to avoid missing the connection);* Upon arrival I felt a tremendous amount of dishonesty from the crew: only the connecting flights that were possible, taking into account the delay, were announced. Not a single apology for the delay, not a single remark about the connecting flights that were about to be missed and whether we had an alternative or not. Acting as if the flight went smoothly and announcing: "Please be aware that the time in Spain is +1hour than in Portugal, take this into account for your flight connection" - as if the fault was ours and everything was fine. Guess what: it was not and people appreciate honesty.* People at the Iberia desk were unbelievably incompetent: even if you speak in English you might get an answer in Spanish. Nothing can be solved. There is no knowledge about anything. I had to switch to the little Spanish that I know to be able to have a conversation.* As a result I had to get out of the airport to sleep at the hotel that was booked for the people that missed flight connections. I had a bottle of wine that I had bought at the origin airport to bring to the destination as a gift. Not a single person at the Iberia desk knew how to advise me on how to bring the bottle back again into the airport, or even if that was possible or not possible. It seemed like it was their first day at a new job.* I quickly gave up and asked someone at the security gates and got a straight answer.Apart from the delay and missed connection that caused a major trouble with my trip, what also bothered me a lot was the total dishonesty and incompetence from Iberia. If you can, avoid flying with this airline.
| 1
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Ryanair
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Avoid at all costs.Was charged for seats that didn't even assist so 24 people had no seats they had paid for so had to leave the flight and be stranded ,the rest of the customers was all scattered including my children. The customers were in uproar making nervous flyers extremely panicked.We was then left on the plane for a additional half hr after landing due to not being allowed off the plane making the final delay around 3 hrs.Staff could not care less ,the whole experience of how we was treated has left everyone very upset and out of pocket.Me and my family will never use this airline againI only gave 1 star as I had to
| 1
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Pegasus Airlines
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Avoid at all costsI had to cancel because of Covid! They offered an open ticket for a year, when I checked for prices, they started over charging their flights so that I pay extra in price difference. So I asked for a refund. Guess what: they paid me £200 less than what I initially paid.Worst company ever.
| 1
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Turkish Airlines
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Avoid at all coststhey cancelled us 2 flights, 2 months ago, and didnt refund us yet,one of the flights was a 2 part flight and only the second part was cancelled when we already were on the first connection flight, so we got stuck in the transit airport for many hours, until they gave us a flight to another destination which required also a 6h taxi drive. no refund, not even contacted us.The flight back was also cancelled even prior to the flight, and no refund were given either. we just had to book a flight with another company.also contacting them is almost impossible, you cant contact local sales office to speak your native language and can only contact them using the "feedback" form on their website, which takes them 2 weeks to answer with some generic answers which you try to reply to hoping for the best.stay away from them, will save you money and a lot of nerves* Written on behalf of a friend who was the passenger
| 1
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Ryanair
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Avoid at all costs…got to check in from Birmingham to Malaga departing at 05.45 gate 57, and was asked to scan my boarding pass by this women with black hair and glasses…when it wouldn't scan I asked for help and she snapped at me saying "turn your brightness up"…I made my screen bigger and was about to turn the brightness up and she again snapped and said "I've told you to turn your brightness up"…I replied with "I'm doing it, no need to be so rude"….once all boarding passes were scanned she asked us to put our bags in the holder to check the size, I did, and it didn't fully fit, so she snapped again and said "well you'll be charged £45"…my husband came over and managed to get the bag smaller to fit in, and she aggressively said "it's over hanging"…I replied with "do you really need to be so rude" and she grunted at me… my husband turned it round and it fitted perfect…she never apologies for her appalling attitude and as a group of 8 we could see she was being abrupt with other passengers…a women like this should not be customer facing if she is going to go around with an attitude to paying customers!! Sort your staff out!!
| 1
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Ryanair
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Avoid at all times. Only fly if that's your best option. Stopped us from boarding eventhough passengers were still queuing for the airplane and airplane was delayed. (They didn't show the gate time until close to the last call, I went to check the departure boards a few times and they only showed boarding and gate location close to the last call time; reason for us being confused where to go for the flight) Time between showing the gate and closing time was very short. We were priority customers, but unfortunately that would have not helped in this case.We didn't even get to hear their last call announcement.For another flight we were refused a refund eventhough the ticket was booked 10 min earlier. It was booked for an incorrect date (of course fault of my own due to the rush).However, There is no 24-hour refund policy. They pose as if they have, but there is none. You can only change flight times within 24 hours for no cost, changing the destination within 24hours of booking will still cost you. We lost out another 110 euros because of that excluding the cost of the original flight we missed.It's even hard to navigate their website, so that doesn't help.Only fly with Ryanair if that's your best option, otherwise AVOIDDD BIG TIME!!!We rebooked the flight with Jet2 and their service was much better and went smoothly!If you ever think, this flight has a good price and it says Ryanair, think about the extra headache this can come with and choose wisely. You can compare this with what the American Sprint Airlines is to the US. If you don't know, check their reviews and you will understand. Also see the other reviews, I can't make this stuff up.If Ryanair is to ever improve, change your 24-hour policy and change policy. it doesn't make sense. Improve your website and handling of boarding customers. Even improve how to get a refund, a non-internet savy person will have a hard time locating the web link. (Guess that was done on purpose by you to reduce refund requests? I could be wrong :|) Even if your customer service would be good (which is mediocre, only the UK based customer service was helpful, offshore one was not) your policies would still prevent me from recommending you EVERRR!
| 1
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Ryanair
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Avoid at any coast..all about the money..
| 1
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Wizz Air
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Avoid at any cost . Absolutely rip-off. Even online chek- in its chargeable which ment to be free
| 1
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EasyJet
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Avoid at any cost!!I have flied many times with the company giving them the benefit of the doubt many times! But they have never flied on time and now even worst! Last two flights ruined our holidays! Not only they delayed the flight for over 3 h, then they canceled the flight and put us in a hotel to then find out the hotel was fully booked and send us to another. Thanks to easy jet we lost our connection flight and they didn't help us! Worst thing was that there was nobody at the airport to inform us what was going on and what was happening! Nobody to ask, nobody to answer our questions and more than 200 people left at the airport without knowing what to do!!!We end up having to get our connection flight with another company and pay extra and lose a lot of money!When we challenged the delay and cancellation to get some refund they said they would not give anything back and claimed that the reason why there was no plane in the airport is because in the plane that it was mean to come to pick us up somebody for sick so it was delayed from the other city and by the time it came to our destination to pick us up the staff couldn't work and do overtime which is totally understandable but they should prevent this scenario and have some back up or refund people's money, specially for all the time wasted and losing holidays days plus losing money from hotels they were booked and paid and we couldn't enjoy.If you want to have holidays and enjoy them with no stress then better to book with another company, pay extra and enjoy a reliable airline.Easy jet is going down, we fly on monthly basis more less I'll make sure none of my family and friends ever book with them ever
| 1
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Ryanair
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Avoid at any cost. Worst airline ever. Cannot be trustet. Cannot be contactet. Promise to refund if nessecary. NEVER happens.
| 1
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Lufthansa
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Avoid avoid AVOID!!!! Kept me at Munich Airport for 3-days. No hotel, wouldn't even buy me a toothbrush
| 1
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Pegasus Airlines
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Avoid avoid avoid!You are here by warned!Why isn't possible to rate them zero stars???I ordered ticket through this stupid unprofessional airlines, and the next time I rather walk home instead of ever book a fxxxing ticket again with them.Long story short:I ordered ticket to Tblisi and 4 days before departure they canceled my ticket due to "technical issues". I sent them an email so they good explain this to me in details. And the only answer I got, no matter how many times I asked, and believe me, I tried different angels for my question, but still the same answer."Canceled du to technical problems"And the fxxxing agent asked me 10 times what else they good do for me, where I replied: "what about new tickets?". The answer was of course......."We can not do that due to technical problems".I ended up booking new ticket with another airlines 3 days upon departure. Can you imagine what that costed me?Save yourself from a lot of trouble and stay away from this airline!!!!!!!!
| 1
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EasyJet
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Avoid avoid avoid, profiteering expoitative company. With horrific customers service.
| 1
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Wizz Air
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Avoid avoid avoid. They disabled check in online but when you arrive at the airport they charge you and they have the worst staff at the airport with no customer service experience as they treat you like you're there to beg them for free flight. When you're explaining to them they laugh at your face trying to gaslight you to do something stupid. It was my first and it's now my last time to fly with you.
| 1
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EasyJet
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Avoid avoid avoid. This company sold us a holiday which was nothing like they say in there brochure. We stayed at the sheraton sharm el sheikh. They sold it as a 5 star hotel at good money but it's lucky if it's a 2 star. It's dated and very run down. It's in need of a full refurb. Only 10% open. Pools empty and closed. 1 bar open at night in the reception. Complained to easyjet and they weren't bothered. They finally offered £50 off our next holiday with them. The food was cold and terrible so we had to check out after 3 nights of a 9 night stay. We asked for a price off easyjet for 6 nights at there other hotel cleopatra (which was excellent) they said £900.we got exactly the same deal on booking. Com for £610 at a cost to ourselves. So all in all we paid £1650 for the holiday and then had to pay again. What a rip off easyjet have been. No help at all while in resort from them. Disgusting company. Then on the flight home.we had to sit on a red hot plane fir 2 hours waiting for 10 bottles of water so we could take off. What a joke of a company
| 1
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Wizz Air
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Avoid avoid avoidDue to fly Gatwick to hurghada 9th Jan 2024 10.55Delayed by 3.5 hours2 hours into the flight captain announced we had turned around and were flying back to Luton due to a minor technical issue where we'd be met by a Wizzair repArrived at Luton at 5.30 ishGot bags etcWandered around to try to find someone who could advise us - eventually found the Wizzair desk - the poor person knew nothing at allEventually found out there would be coaches to take us back to GatwickWe all Stood outside in freezing 2 degC for over 30 mins waiting, some very young children and elderly people amongst the passengersEventually got back to Gatwick Hilton hotel at 8.30Hotel and a (poor) buffet provided foc, received a text to say we had been reallocated a 2.30pm flight next dayGuess what - delayed till 15.10, eventually took off at 4.30pmGot to our hotel after midnightSo missed dinner (minor I know - but we're all hungry after a long day)Lost 1.5 days of our holidayNo contact from WizzairNo apologyNothing!!!!Oh and it cost us £120 to amend a name that was on their schedule wrong! Joke!Cabin crew were nice though!
| 1
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Vueling
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Avoid avoid avoidI work in aviation and I can not tell you how terrible this airline is !Delayed "27hrs" no informationBags lost.No one takes any responsibility for anything, trys to blame everyone and anything else. Give out dangerous information like "your bags travel with the flight" huge security risk saying this .Appalling
| 1
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Ryanair
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Avoid booking with Ryanair, we booked and paid in full for our flights, the flights were cancelled by Ryanair they refused to offer a full refund, then stated it will take 28 days to refund and now only offering voucher. They are delaying issuing refunds. AVOID this company at all costs they are a total disgrace.
| 1
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SAS
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Avoid buying high season tickets from SAS. You can find yourself in the situation with a cancelled flight and when all other companies have already raised the prices due to the high season. I bought a ticket from London to Stavanger for the flight on the 29th of December from SAS. I bought it several months ago to avoid high season ticket prices. It cost about 120EUR. Now they cancelled this flight, returning me back 120EUR and suggesting to but a new ticket for 600EUR. Keep in mind that they pay you money back without taking into account inflation and also without interest that they earned by putting your money into financial circulation that they received from you in the form of money for tickets. Their usual practice. Several years ago, I found myself in the situation when they had issued several tickets for one seat. I didn't use them for several years. Unfortunately, I decided to buy the ticket from them this year hoping they have changed. They didn't and as usual they cheat.
| 1
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EasyJet
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Avoid easyJet holidays at all costs. Our return flight from Antalya to Edinburgh was cancelled after an initial 3hr delay. They automatically booked us onto a flight to Luton 3days later but only arranged accommodation for 2 nights. 0 staff on the ground airside to help customers, no concept of supporting families travelling with young children, I've had to book my own flights home with an alternative carrier as not prepared to wait 3 days. Awoke this morning to an email from easyJet that I have an additional £750 to pay on my account which after a call to them I was informed was added in error.An absolute shambles of a company who's customer service is shocking.
| 1
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EasyJet
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Avoid easyjet holidays at all costs. Paid a fortune for all inclusive to Mallorca - they lost buggy for 10 month old granddaughter on the way and refuse to accept blame - saying it's all down to easyjet flights, baggage handlers, etc and offered zero help. Never had this kind of problem with any other holiday company. Appalling.
| 1
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EasyJet
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Avoid easyjet if you don't want your flight to be canceled last minute with no explanation and to be delayed every time.
| 1
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Pegasus Airlines
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Avoid flying Pegasus Airlines. Flight was delayed on the departure by 30 minutes due to late arrival, after take off pilot announced there are some technical troubles and we need to return to Prague, saying it will take around 30 minutes to fix. It was 1 hour and 45 minutes before we were in the air again. Service on board very terrible. "Due to Covid", as the flight attendant said, they do not provide any onboard food apart of basic snacks. Seat comfortable. Flight was diverted due to not clear reasons to another airport where no one was able to say what is going on. Crew disappeared and no information was shared. I was able to get what is going on only because my seat was in second row. No communication what so ever through speaker, after some time passengers who transfer could get out. It took almost 4 hours before they let anyone out and plane departed to original destination. Only 0.2 liter bottle of water was provided to us, terrible service from the crew and weak communication. I understand the reasons behind diverting flight to different airport were not caused by airline but the initial delay and lack of any communication after landing was the worse. For your own safety and piece of mind, do not ever fly Pegasus.
| 1
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Grupo IAG
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Avoid flying with Aer Lingus as the experience isn't good.I travelled from Dublin to San Francisco on Friday 3rd January 2025 on the 1230 Aer Lingus flight. On boarding the plane it felt like a budget airline not a transatlantic airline. The internals of the plane felt cheap, seats cramped and the overhead lockers above rows 44-46 stuffed with toilet rolls and cardboard, so no room for cabin luggage. A first on an airline, never mind a transatlantic journey. Unbelievable given the return trip was around £1,000, in economy.Then no complimentary alcoholic drinks! You have to pay for all alcoholic drinks and crisps. Aer Lingus are clearly not seeking to satisfy customers and make them relaxed on a 10.5 hour flight. The plane isn't comfortable with customers complaining before the flight had even departed from stand.The food ranged between inedible and awful. The toasted sandwich served around one hour before landing was truly awful. There was no choice and the sandwich was described as cheese and tomato, but on opening the sandwich I struggled to identify much cheese or tomato. Needless to say I didn't eat it as it was an inedible lump of dough. Disgusting and shameful that Aer Lingus believe it's acceptable to serve such poor quality food to customers.I asked to buy snacks and a drink and was told the bar was closed despite it being over an our till landing. Unbelievable.Never, have I encountered such awful food and service on any airline and I have travelled extensively and I'm 64!I struggled to hear the announcements as the speakers were so bad. Does anyone in Aer Lingus sample what you offer to passengers? If you have, it's even more worrying than I thought.I'd highly recommend avoiding flying with Aer Lingus as it's not enjoyable and it's expensive for what you get. It's worse than budget airlines, as you know that you are paying a low price with no frills attached.
| 1
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Grupo IAG
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Avoid flying with BA. Was told I would get a full refund on the phone for my cancelled flight from Amsterdam to London.They then sent an email saying that they were not going to refund me as the weather was bad and they couldn't fly.I managed to get to London on the same day with EasyJet. Clearly states on their refund policy that a full refund will be given of the flight was cancelled 24 hours before take off.Lol they sent a notification on the app 3 hours prior to take off. Absolute joke of an organisation.
| 1
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EasyJet
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Avoid flying with EasyJet, they're always late or cancelled. Bad customer service, no support, very dishonest. Do yourself a favour and book with British Airways, avoid Easy Jet, and Ryanair for that matter.
| 1
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Grupo AirFrance-KLM
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Avoid flying with KLM at all cost. Pay the extra. 8 people standing at the gate, all doing absolutely nothing. Then proceeded to miss that take off slot, as 10 minutes after the time they still hadn't boarded 1 person. Then continued to speak over the mic giving contradictory information for 20 minutes. Had to ask all passengers to come back with the explanation we've moved to another slot. It appeared they mucked up the flight before as well as they were told they would now be boarding after us until all this happened.Once that flight boarded all staff disappeared within seconds to avoid passengers.
| 1
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EasyJet
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Avoid flying with easy jet to Geneva on any Saturday during the ski season. The check in queue snaked all the way through the airport, out the door, and 300 metres or so down the road (not exagerrating). I've never seen anything like it at an airport.Suffice to say we were still no where near the front when our check in was closing. We were eventually sent to the front by a staff member along with about 40 other people in the same situation. We were then told that they couldn't check in our bags and we had to go straight to the gate with our hold luggage and drop it off there. This meant we had to throw away £60 worth of toiletries when we went through security.I've tried asking easy jet to compensate us for our lost items but as there was technically no disruption to the flight, "computer says no".Extremely poor management, selling more flights than they can handle, and useless customer service with no apology for how we were treated.
| 1
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EasyJet
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Avoid flying with easyJet Amsterdam. If something goes wrong you are in one of the most expensive airports in Europe to fix anything. There is not self check in machines, airport staff won't help you.I was on the queue to check if I could have a rescue fee and the staff said they do not do any other jobs in the airport apart from check in baggages. Airport staff say call the company to get help, then you need to wait UK time to get call answered, then call center staff say the first point of contact when lose flight is the airport staff (what a joke). Email complain is either with someone who genuinely don't understand English or just pretends it does not comprehend to get way with it. Literally customer service is run by a bunch of incompetents. They do not follow what their website policies says. You will be stuck. I had to cross the border and go to FRANCE to be able to flight with a reasonable price with a different airline.
| 1
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EasyJet
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Avoid flying with them. The will have hide charges. Foe example when it says hand luggage is included, means pack bag. Then they will charge you £25 extra for that.
| 1
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Iberia
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Avoid flying with this company if possible. Flying from Heathrow to Madrid I was told that my hand luggage (standard permitted size) would have to be checked in with my other luggage. No explanation was given. On arrival in Madrid my 'hand luggage' was missing. I inquired about it and it arrived in Madrid a day late, by when I was at my holiday destination in Caceres. In a series of calls they noted my address and gave me to believe my 'hand luggage' would be forwarded to my holiday address but never did so, obliging me to collect it when I went back to Madrid a week later for the return flight. They have refused to make any offer of recompense for the inconvenience caused and judging by the reviews on this site they do not care about their reputation.
| 1
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Eurowings
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Avoid if at all possible. So many issues: They lost my luggage, they cancelled my return flight (ok that wasn't their fault) and then trying to get compensation for both lost luggage and cancelled flight expenses is like getting blood out of a stone. Still no response to my queries after 2 weeks, and calling them they just told me to wait longer.
| 1
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Lufthansa
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Avoid if you can, the worst experience I have ever experienced on airplane. I flaw with Lufthansa in 3 times from chicago to Frankfurt then Frankfurt to Nairobi. Every time I requested gluten-free meal, either I don't receive it at all and have to go hungry 16 hrs flight or they include it with my kids. Every time I tried to find a solution, no one seems to help. The worst costumer service.
| 1
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Pegasus Airlines
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Avoid if you could. Check in staff not helpful. Causes so much anxiety and stress. Terrible.I have bought domestic and international flight. Domestic flight cancelled, I have changed time because of this I paid £103 and changed international flight too. As I didn't want to wait 10 hours in the airport.The lady in the customer service did not connect these flight time of the booking- despite of mentioning her this is connecting flight.I am extremely angry and sad.It cost me £103 extra as they cancelled my domestic flight.On top of that caused lots of stress and anxiety.Check in staff not helpful- just said this is not connected flight. ( again customer service lady did not do it)There is only 1:45 minutes in between flight. I asked if I can take suitcase ( hand language size) to take to plane because it is 12 kg he rejected this too.I am so disappointed. Never again. Avoid if you could please.
| 1
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Grupo AirFrance-KLM
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Avoid it altogether they are not worth it , I missed flight cause they provided me with the wrong information. On the website it states that you need a transit visa when you travelling in 2 or more Dutch territories , but it further from the trust . I was not allowed to board cause had a connection from Amsterdam to London .
| 1
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Pegasus Airlines
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Avoid it for any cost.They simply changed my already checked-in ticket from row 7 to 33 for no reason.
| 1
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Lufthansa
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Avoid it if possible. Every other week flights are cancelled because of strikes, lots of delays (as today), waiting 1 hour at the understaffed SENATOR hotline, outdated seating and a webpage where you never can rebook online. Sometimes delays occur - but why it’s not possible to inform passengers before leaving the lounge to the gate?
| 1
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Grupo AirFrance-KLM
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Avoid klm as these guys are fraud and they harasse you so much you can't even imagine. They also take out payments from your account without your authorization!
| 1
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EasyJet
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Avoid like a plague, pay the bit extra and I promise you will not have any regrets and won't endure any stress like you would have if you did book with easyjet, this company only cares about money, no ethics at all.
| 1
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Vueling
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Avoid like the plague! Bunch of scammers, they change the flight data and than the drama starts. They keep doing this with customers. Luckily I got some help from PayPal or my money was gone.
| 1
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Wizz Air
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Avoid like the plague, they diverted our flight from Luton to Tromso, and after we got to Norway, they let no one off the plane and sent us back to Luton.And are refusing to refund!
| 1
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Grupo IAG
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Avoid like the plague. Customer service awful. I wrote initial review in April and sent complaint to BA. All I received over next 3/4 months was an automated reply apologising for delay in looking into my complaint. A fortnight ago I looked into my BA complaint no.only to be aghast to see that my complaint had been looked into and closed. No notification of their decision was sent to me. I have followed this up with a written letter to HO. Not holding my breadth. I have booked a cruise to Canada next year and made it clear that no way do I want to fly with BA. They definitely treat their customers with contempt.
| 1
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EasyJet
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Avoid night flight EZY8312 from Milan Malpensa to London Gatwick at all costs. Given that the flight was delayed, by the time arrived in London near midnight, the next Gatwick Express was at 6.00am.Interestingly, whilst my EasyJet app apologised for an undefined delay many hours before I arrived at the airport, the nature and consequences of the delay were fed out piecemeal at the gate at the very last minute.To the pilot's credit, he and his co-pilot claimed to have reduce our delay as best they could. However, inasmuch as this review is targetted at the company itself and not its pilots, the pilots' alleged attempt to remedy the situation does not warrant a review above 1-star.As supporting evidence of this review's central claim, the stuardesses handled the situation comparatively poorly. Instead of simply accepting that the situation sucked for us, the flight attendants attempted various half-hearted attempts at convincing us that everything was both justified and for the best (e.g. we won't make it to the trains in time anway since we needed to park at the South Terminal, since clearly the plane needs to be ready for the 5am cleanup — in what world would relaying this circumstance to the passengers be a good idea?)Compared to the flight attendants of other airlines I flown with — both premium and budget — EasyJet's attendants came off as inexperienced substitute teachers using petty tyranny to wrest control of a group that sees through their lack of training. (As a caveat, given that reviews scorning staff are sometimes from people who are fuming from an argument, I myself had not interactions with the staff — the contents of my report are based on interactions I observed).And to supplement this unprofessional behaviour, as other reviewers have commented, their in-flight service is disrespectful to the point of vulgarity. To illustrate, just after having sold onboard dinners, the cabin crew announced that the last remaining sandwhiches and pizzas would now be half-price. Although I did not purchase any food on this flight, had I bought a dinner meal, I would be furious at the notion of the unannounced price cut. And whilst I can appreciate the economically theoretic notion of price discrimination, as a human being, the flagrancy of how this policy was handled infuriates.All in all, whilst I thought I would save money by flying EasyJet, given the additional expenses of the Uber ride home, and the absolutely vulturous flight change policy, I can assert the following.In comparison to my alleged approx. £100 round-trip from London to Milan with EasyJet, a £300 Ryan Air or British Airways flight would have been not only far cheaper but also far more reliable.Do not make the same mistake that I made. Even if you are only carrying a small suitcase for a week-long flight, EasyJet's both unprofessional and exploitative approach towards its customers renders any and all flights with them far more expensive than they appear. Avoid.
| 1
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Vueling
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Avoid or ravel at your peril with Vueling. An 18 hour delay on a 2 hour Barcelona to Southampton flight. Ended up on a rescue plane that had to be chartered from the UK which diverted to a different airport at the last minute and arrived at Southampton on coaches at 3am. Barcelona Airport was carnage all day as Vueling cancelled one flight after the other and customer service agents are only landside meaning a lot of to-ing and fro-ing. It says something when an airline needs to have a police presence at a departure gate.
| 2
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Turkish Airlines
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Avoid reserving with Turkishmyroundtripsltd.co.ukVery dodgy company.Does not have a professional service.will give you no clear evidence on refundsBought me to tears.
| 1
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Turkish Airlines
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Avoid the airline if you can. Staff member in Istanbul airport scammed me for undisclosed amount for an upgrade. He took my card, scanned it, did not tell me how much I was going to be charged and then just printed the ticket. When I complained, he rudely said "OK transaction was cancelled". He refused to provide the proof. I was inadvertently charged and I filed a complaint with the Feedback via airline and they refused to provide any explanation to what happened and said there is nothing they are going to do. Terrible customer service, very dodgy, not trustworthy.
| 1
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Ryanair
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Avoid them and pay extra with someone else. If you call customer service you will always be on hold for at least 20 minutes to get as much charges out of you as possible. They won't change anything for you if you need it and they all sound like bots on the phone literally no life in their voices! The actual flight cost may seem cheap but when you've added the seat charges and bag charges it isn't cheap at all. If I had the choice to not go with this airline I wouldn't have but it was the only deal I could get with the hotel at the time. But If you can go with someone else or just dont go at all it really isnt worth it
| 1
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Wizz Air
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Avoid them at all costs!!(Read last 2 paragraph)I flew from Rome to Egypt with wizz air and once I arrived they had lost my luggage, I received no helps whatsoever apart from filling a form in! Left with no money and no clothes, I was pushed out of the airport and had to get a taxi with my company account, which I will now have to explain, 4 days with no cards, no cash and no help! After all the money I had spent and no help from the airline, they had found my bag…They made me wait 2 and a half hours before approaching me and I had a taxi waiting for me, which also cost me a fortune. I recorded them as they said I had to pay for permission or I would not be allowed to receive my bag! Disgusting airline and obviously I will be taking this matter further!I also find it very strange how their policy is they don't pay out under 96 hours and mine was just under that time, awful scammers!!
| 1
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EasyJet
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Avoid them at all costs. We were on the Tenerife flight 17 feb from Bristol airport when without had our holiday cancelled from Bristol airport with easy jet and have been lied to and treated shockingly, rudely by both easy jet staff and airport staff. We were given no info and the place is in chaos. The lies and lack of care and information is shocking. Our cases are soaked through and ground crew response was a sarcastic "well it's wet" hundreds of passengers were shoved in the nothing to declare zone and refused to open the doors. Easy jet are screaming an act of god scenario so to duck out of their obligations. Have been at the airport since 10:30 this morning and now finally have a hotel, but have to pay 40 pounds each way for a taxi. The final insult by easy jet is they promised hundreds of holiday makers an evening meal at their nominated hotel, but this never happened as they told the hotel breakfast only. I've spent a small fortune on food and have lost a full day of a really expensive all inclusive holiday. Someone needs to be held accountable for the lies, horrible customer service on both sides. Easy jet staff are rude and crass. Other flights were still taking off from this sham of an airline and airport. I usually spend thousands with them, but they can shove it from now on. We've been treated like a piece of dirt. They even tried to get us to book our own hotel for the night by pressurising us by telling us the process could take hours. We then found out that you are no allowed to do this as they wouldn't refund you and many travellers fell foul of this lies.
| 1
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EasyJet
|
Avoid them at any costs. They treat their employees like slaves. They delayed our flight just by 3 hours, then reported 2 hours 59 minutes so they wouldn't have to pay conpensation. You can find them next to the word scammer in the dictionary.
| 1
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Ryanair
|
Avoid them if you can. Booked an internal flight in Greece which Ryan Air then cancelled the whole flight a week later for reasons unknown. Tried to get our money back but they have refused and only offered vouchers. This is surely illegal? absolutely shocking
| 1
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Ryanair
|
Avoid them if you can.Unfortunately they are so prolific its hard to avoid them or find an alternative, but I'd rather take a three hour journey to an alternative than use Ryanair at my local (45 min away) airport.The inconsistent application of their luggage rules mean you enter a lottery, the result of which is determined by the mood of their staff, every time you use their service. They then hide behind AI driven chatbots in the guise of customer services.
| 1
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Lufthansa
|
Avoid them like a plague. Even if other airlines are a bit more expensive, pay extra and buy yourself peace of mind. Their customer service is HORRIBLE. I spoke to a manager called Josh. He was incredibly deceiving and micro aggressive. I was infuriated. I talked to United Airlines which is in their group, and they helped as much as they could. I really appreciated that. DO NOT TRAVEL LUFTHANSA. They are masters of deception and you will not get anywhere with their customer service. They will deceive you to your face, then accuse you of imagining stuff…. Unbelievable. This organization is proving to be a decaying airline cadaver with an overwhelming stench of incompetence, arrogance and deceit. Stay away.
| 1
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Ryanair
|
Avoid them! Waiting 1 hour 30 minutes and still counting in the plane in the airoport!!!! No explination with what it's happening. Really bad experience!
| 1
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Ryanair
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Avoid these clownsPurport to fly from East Midlands and allow you to go right through the booking process before it becomes obvious they don't.
| 1
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Grupo AirFrance-KLM
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Avoid these people at all costs.Customer service is appalling. They blatantly flout the law by refusing refunds when they have cancelled their own flights.
| 1
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EasyJet
|
Avoid this air AirlineShocking service. Won't fly easyjet again ever.Pay for cabin baggage 58€ per person.. shame of your staff not friendly with customers.. please take a action for that lady who's did the duty on gate 14 in Lisbonairport..1 October 2024LISLisbon01 October - 19:25EJU4594CDGParis Charles de Gaulle01 October - 23:00
| 1
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Ryanair
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Avoid this air company if you don't want to waste your time and get frustrated. Very bad, old and dirty airplanes. Flights are always late and their customer service is the worst nightmare you could have.In addition, they make the refund process so hard and inconvenient that they are deliberately trying to avoid refunding. It's crazy. It's a scam. Should be illegal.
| 1
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EasyJet
|
Avoid this airline . They've delayed flights for hours and then they've brought us to Luton airport instead of Gatwick. Customer service is the worst ever. Also they've told us that transfer won't be available so we had to get taxi to Gatwick and they didn't refund transfer cost as well. Totally irresponsible
| 1
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Ryanair
|
Avoid this airline at all cost! Almost every flight delayed! I lost so much money due to being late to pick up hire car and pick up my own car from car park after delayed return flight! Most Delays caused by technical issues. Old and very tight planes. No space for legs. Staff very rude. Disgusting experience every time. UNABLE TO PAY BY CASH! I will never use this airline again and do not recommend it to anyone!
| 1
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Wizz Air
|
Avoid this airline at all cost. Customer service is awful.
| 1
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Ryanair
|
Avoid this airline at all cost. First and last time I booked with them. Due to a power outage on 20/08/2023 we missed our flight we arrived at the Airport at 13.30 flight was due to depart at 15.40. They refused to refund us or give us a voucher for this inconvenience caused which was no fault of ours... worst Airline company ever. How are they still in business I don't understand absolute joke of a company. No communication and updates from them. They are just a bad company
| 1
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Wizz Air
|
Avoid this airline at all cost.They are the worst airliner in the world.Just save your self dignity and book your flight ticket with a proper reputable airlines not these cowboys from Estern europe.
| 1
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EasyJet
|
Avoid this airline at all costs if you don't want to be stranded in foreign country with no help after they cancel your flight
| 1
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Lufthansa
|
Avoid this airline at all costs! We booked with Swiss Airlines but we're out in a Lufthansa aircraft to and from Capetown. As you can imagine, from the UK this is quite a long flight. We spent hundreds of pounds on this booking which took us years to save for only for none of the tv's to work in a 10 hour flight. After lots and lots of complaints, they just stated that nothing can be done and we'll just have to deal with it. No options to chose your meal, so my lactose intolerant partner had to endure a lasagna otherwise he would've gone 10 hours without food. He was in agony for for the remaining 4 hours of the flight.Our flight home was the same. A hand full of passengers only had local german movies, including myself, nothing in English… on an international flight? Doesn't make sense. Again, after I had complained, I was told there's nothing that can be done and the airline was "switching systems and some of the monitors hadn't switched properly". Nothing was given to correct this. I spent as much as everyone else on this flight but DID NOT have an equal experience. Nothing was mentioned on their website to explain this to their customers. Some money back to those who's ministers didn't work would've been a nice suggestion as I just can't understand how it's fair to charge the same for worse flight experience. The Wi-Fi they provide doesn't work on the plane so I couldn't watch anything on my phone either. It was a looonnngg flight. PLEASE AVOID THIS AIRLINE!
| 1
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Eurowings
|
Avoid this airline at all costs, I thought Ryanair was one of the worst budget airlines I had ever had the misfortune to travel with but no, Eurowings have fought hard for their title of worst airline ever and they deserve it. Myself and my 15 year old daughter were due to fly out of Düsseldorf back home to London on the 10th December, it started to snow slightly and then I received an email notification to say my flight had been cancelled. But at this point it was showing still ‘on time’ on the departure boards in the airport, feeling a tad confused I joined an extremely long line to the Eurowings customer service (and after two hours) reached the front and rebooked on to a later flight that evening. When we went over to the ticket desk to receive our new tickets and to check in for the later flight the male Eurowings check in clerk smirked and said “you won’t be getting on that flight†which made me think about maybe booking a hotel nearby just in case (which I did). After more hours of hanging around the airport, the later flight was indeed cancelled and we queued up again at the customer desk but this time I was in a 4 hour queue, when I eventually got to the front of the queue we weren’t offered an apology, an offer of somewhere to stay, or even a glass of water but were stuck on the next day morning flight at 6.55am. We got to our hotel which was now fully booked and set the alarm for 4am. On waking at 4am I saw that there was an email informing me that our flight had been cancelled again. So back to the airport to join a 6 hour queue and noticed the airport was full of sleeping passengers who hadn’t managed to book a hotel. While in the queue I once again provisionally booked another night in the same hotel (as it was offering free cancellation if we didn’t need it.) Once I reached the front of the queue we were told all flights that day were now full and we had to stay another night, again not any apology or offer of food and drink despite it now being 24 hours since we had been stranded. We were put on the 11.00 flight for the next day. We spent another night in a hotel, another day of food and drink that I hadn’t budgeted for and still not one offer of anything from Eurowings for me or my daughter. We finally made it home in the afternoon of the 12th December and as advised on twitter sent off all my receipts for hotels, food, drink etc and received an email back to say they would process this within 5 weeks. Five weeks have now passed and after phoning the customer services of Eurowings I’ve been informed that it could take 7 weeks, oh no wait maybe 8 weeks and the 5 weeks was just a figure they tell their customers. I would think carefully if you are thinking of flying with these jokes. I wouldn’t fly with them again even if I were offered free flights for 20 years. They are cheap for a reason.
| 1
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Norwegian
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Avoid this airline at all costs, they are complete scammers. This airline cancelled our flight to Brazil and offered us CashPoints to rebook. We did this and rebooked to travel to Brazil in 2021. Norwegian Air then advised us they are no longer operating flights to Brazil, but are refusing to refund our money as they have given us CashPoints. This is despite the fact we cannot even use the CashPoints to go to our destination. I will take legal action against the company, but do not make the same mistake I did. AVOID NORWEGIAN AIR AT ALL COSTS!!!!!! Booking with them will be the worst decision you will make.
| 1
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Wizz Air
|
Avoid this airline at all costs, they have persistently let me and other passengers down over the course of two flights in and out of Budapest. Firstly, they put me on standby and left me waiting at Luton airport, not knowing if I would be able to make my business trip. There were 10 of us put on standby because they had overbooked the flight. It was only when me and the 9 other passengers got to the gate that we were told that there was space and we could board. The outbound flight was also delayed by over an hour. I booked priority tickets both ways that came at additional costs. Surely nothing could go wrong on my return flight .. right?? I checked in online prior to arriving at Budapest airport to find out that Wizz had changed my priority boarding to standard which limited how much hand held luggage I could take on the plane. This resulted in me paying additional fees at the gate to carry on 2 bags that I have previously paid for. They said I can take this up with Wizz air once I'm back but if I wanted to take both bags on the plane, I needed to pay the additional costs. What more can go wrong right?! They boarded us on time (can you believe) to be told once were we on the plane, that the flight would be delayed by over 2 hours because there's lots of planes in the air. Do yourself a favour and pay a little more and save yourself ALOT of pain. Wizz are a bunch of clowns and reading these reviews (retrospectively), I wish I'd have flown with someone more competent. Thanks .. for nothing Wizz Air
| 1
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Vueling
|
Avoid this airline at all costs. Flights are routinely canceled without explanation, and there is zero support provided. In my experience at Lisbon airport, the boarding sign was abruptly changed to "canceled" without a single staff member present to assist or explain. There's no customer service counter, and attempts to contact the airline by phone are met with an automated response that eventually disconnects. Passengers are left entirely on their own to figure out a solution.While the airline may eventually reschedule your flight through their app, it's often days later. If you can't afford to wait, you'll be forced to book a new flight out of pocket, with no refund provided for the canceled one. The fact that this practice continues legally is astonishing, and a quick glance at reviews on Trustpilot and similar sites shows that my experience is far from unique—hundreds of others have faced the same ordeal.Spending a little more on a more reliable airline is worth it to avoid the significant time, stress, and additional costs this airline will undoubtedly cause. And please, spare me the automated response this review, like many others, deserves a real answer.
| 1
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Vueling
|
Avoid this airline at all costs. Flights migjt be cheaper, but with all the issues it ends up costing more. All the flights I have taken with them have had major delays (above 2,5hours), causing me to miss public transport connections and having to pay a lot of money for taxis in the Netherlands. Airlines with such poor service should not operate in the market. A complete disgrace!
| 1
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EasyJet
|
Avoid this airline at all costs. If your trip is affected by Covid restrictions or cancelled and you cannot travel, they will refuse to refund you. Even Ryanair refunded their customers. Call centre staff should be replaced with robots as they do not listen to your issues at all. What an appalling way to treat loyal customers, do NOT give them you're money as you'll never see it again if the holiday is cancelled through no fault of your own!!!!!!! Shame on you Easyjet, I hope the public shun you and use Ryanair instead
| 1
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Ryanair
|
Avoid this airline at all costs.They'll squeeze every penny from you. Think you've paid for a 10kilo carry aboard bag ?Nope. You haven't. You'll be charged €25 minimum.Can't check in unless you've bought a seat. Don't imagine you'll sit together. They'll purposefully sit you apart.Unless you pay. They won't tell you which gate until the last second, because they hate paying airport charges.Plane will have litter from the previous flight. Filthy.You've been told ! Avoid Avoid avoid
| 1
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Pegasus Airlines
|
Avoid this airline at whatever cost. They are unprofessional, arrogant and dumb. I was two hours before my flight at the airport. The flight gate opened for boarding, the flight had minimum passengers and therefore the airline staff did not both to stand at the gate. Unaware of this bazar and strange (lazy) behaviour, the gate closed. They refused to open the gate and let me on the flight.I went to complain at the desk and the staff started shouting, hoping to scare me off and never gave the refund. If you can avoid this airline and Istanbul (non-English speaking) all together, you will be going yourself and huge favour.
| 1
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Turkish Airlines
|
Avoid this airline if you can. We had a terrible experience at Istanbul airport this week when we were put on standby for a connecting flight from Istanbul to Antalya, for a flight for which we arrived early and had booked several months in advance. They overbooked the flight and gave us standby tickets. Customer service is shockingly bad and the staff are either rude, not interested in resolving your problem or are too busy on their mobiles. One lady was not interested in her Facebook than serving customers.Lie 1:The lady at check said not to worry and we will be allocated seats at the gate. There were no seats as the flight was overbooked!Lie 2:At the gate, the Turkish Airlines staff said they will ask other passengers if they do not want to take this flight. They asked no-one, and why would anyone give up knowing that all flights to Antalya were fully booked.Lie 3: Once boarding completed, we were told to make our way to customer care who will help us. They provided no help and said we had to go to the 'flight denial' office, which was at the other end of the airport, but no one was willing to show us where it was. The very reluctant lady who eventually escorted us to it wanted to give up half way but we insisted she take us - it was a 15 min walk away.Lie 4: At the 'flight denial' office we were told we would be transferred to another flight as soon as possible. The office was totally disorganised, the staff had no idea what was going on or how to resolve our problem. We were eventually told we would be on the 17:30 flight but when we got our boarding passes it was for 19:30.Lie 5: we completed details for 100 euro compensation per passenger. We had to go to another office to claim this money. They said this would be cash but at the ticket office they said they had no cash and had to credit it to a card.Lie 6: I booked our family tickets on one card so assumed I would get the compensation for all tickets on that. The staff said my wife had to provide her own credit card for her compensation, which she did not bring on holiday as I had mine. When we protested they asked me to prove we were married! Eventually a manager agreed that it can be put on the same card.Lie 7: we were entitled to meal vouchers given we were bumped off our flight. Guess what - I had to go to get another desk far away to claim the voucher. When I got there and showed my boarding pass and passport, the staff said that I was not entitled to vouchers as the flight was not delayed. Well, of course the later flight we were booked on was not delayed but they said they had no record of my situation and revised flights. So that took about half hour to resolve while we waited tired and hungry. There was no imperative to sort things out quickly. We were just a distraction from staff having private conversations and being on their mobiles.All in all a terrible experience. Turkish Airlines staff have no empathy for passengers and their situation, not a dash of humility and make you feel as if problems are the customers' fault, not the airline's.It's a shame as they have a shiny new and modern airport now in Istanbul but Turkish Airlines are miles away from the customer experience you would expect from an ambitious and expanding airline.I will be sending a full complaint and a further bill for compensation for additional costs I incurred, like a transfer from Antalya to our hotel. I also filmed the chaos at the 'flight denial' office and will be sending that to HQ too, to show them the lack of any order or system for dealing with customers when help, clarity and information is needed most of all.One star is too generous. Avoid this airline if you can.
| 1
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Eurowings
|
Avoid this airline! Online checking was a fail. Their own system could not recognize the booking code they sent me in email. Paid 75euros extra in the airport to be able to check-in. I sent a complaint but no reply until today! (1 week). The gate was changed twice, 30 mins prior to the connecting flight and 1 hour delayed flight in Hamburg. Lost baggage and it came after 2 days. Worst flight experience ever. I will never fly with this airline again.
| 2
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EasyJet
|
Avoid this airline, especially with a combination of Luton airport, if you wish your holidays not starting with a massive frustration and dissapointment. It is difficult to summarise the failures as there are so many:- power cuts on belt for luggage drop off- breakdowns on the majority of the luggage tag scales/printers-very unorganised Easyjet staff, there is not even a customer support in Luton airport for Easyjet airlines- the security was extremely slow and also lots of technical issues- too many people miss their flights due to all this- once the flight missed, it takes several hours to get your luggage back, absolute waste of time and very frustrating- no compensation for Easyjet customers as apparently all airport faultWe will not book Easyjet services anymore, not worth it.
| 1
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Air Europa
|
Avoid this airline. Do not fly with Air Europa if you have a connecting flight. They give you one hour to board the next flight but in reality, once you get off your first flight, you only have 35 minutes remaining. Then you have to run as fast as you could to the next terminal and pass through passport control which has massive queue. My husband who is EU national (he used the privileged gate for EU national), arrived quicker at the boarding gate and asked the 3 staffs in the gate to wait for me, (if ever I will be running late) due to the long queue in the passport control. They all refused as if it was our choice to come from the other end of the airport. Good thing we are young, with minimal luggages so we were able to arrive on time but I was really exhausted from running. If you're old, or have a family, children or not used to running, consider your plane ticket obsolete. The staff at the gate have zero empathy and they seem to have no idea that some of their passengers are coming from an Air Europa connecting flight because they just don't care about you at all. If they cannot accommodate their own passengers coming from a connecting flight, why would they sell this flight in the first place? Some of you might say that I could've joined my husband in the EU national passport control queue to arrive faster, my husband asked the staff in Madrid airport if I can join him, they refused and said that if he wants to join me, he should queue at the "all passport"
| 2
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Ryanair
|
Avoid this airline. If your flight arrives on time you will be lucky. But worse of all the treatment we received from the corrupt money grabbing staff in Spain is something you would expect in to see in a Netflix documentary. Do yourself a favour pay slightly more for your flight and receive your money worth with no stress.If you do use the airline and you get an issue and wish to bring this to Ryanair's attention. Don't bother wasting your time, all you will get is a automatic response. This company has no interest in improvement or development.We are now taking other routes to reclaim our money taking for us in Spain and investigating why Ryanair took our passports and demanded we paid cash for them to be handed back.
| 1
|
EasyJet
|
Avoid this airline. Not Easy Jet!First time flying with this airline and last. Their baggage policy is so misleading at the moment of purchasing your tickets. Long story short, your handbag, purse, backpack which in all or maybe most airlines are considered a "personal item" EasyJet consider them as a "Carry On". Both my husband and I had two small bag packs plus a carry on, during the boarding process they made us pay $30 for one carry on and at the moment of boarding the plane our carry on was snapped from my hands. The person in charge of the baggages told us that the carry on cannot come with us, but has to go with the checked in bags because we did not pay for "priority bag" and that our small bagpacks are considered in their airline language as carry-ons. How fck up this can be. Anyway, consider your personal belongins as carry-ons and your carry ons as checked bags.
| 1
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EasyJet
|
Avoid this airline. Our flights were cancelled and there were no alternate flights available for that day. We lost money on accommodations and we ended up having to travel on separate flights. Rebooked flight was delayed. I asked the customer service representatives if I could speak to a supervisor and was told that there isn't a supervisor to speak to and when I asked if there was someone that I could call they told me that the contact centre was closed during the pandemic. Terrible experience and a total lack of customer service. Pay more for a ticket with a reputable airline as you will end up paying more in time, money if you book with this despicable airline.
| 1
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Turkish Airlines
|
Avoid this airlineI have had a awful experience with Turkish airline, in 2021 my flights was canceled by the airline twice During the just 3 months and they did not respond. After few months still my problem haven't been solved from airline.
| 1
|
Ryanair
|
Avoid this airlinePossibly the worst airline I have ever flown with. I do not use this airline anymore due to the poor service and inability to have a flight leave on time.
| 1
|
Lufthansa
|
Avoid this airlines if you can!Lufthansa cancelled our flight, and it is now 48 hours that we are in Frankfurt airport with no support, no food vouchers, no hotel, no place to stay.And you know what their representatives told us when we are requesting those:"I don't give a SH about human rights"
| 1
|
EasyJet
|
Avoid this airlines. First they delayed the flight for 2hours and then just cancelled it without any explanation.No support crew at the airport, no communication at all.Will try to get my compensation whatever it takes. They take people for rubbish.
| 1
|
Ryanair
|
Avoid this company at all costs they cancelled my flight in June and used every means to prolong paying me my money! Rubbish staff which are incompetent and tell you multiple different things! Still waiting on my money now! AVOID AVOID AVOID AVOID!
| 1
|
Pegasus Airlines
|
Avoid this company at all costs! If you need to get involved with customer service for whatever reason they will not place your concerns first, they only care about money. I had a connecting flight and I just wanted to change one leg of the flight. Customer services changed both flights, and it was only after they took my payment that they mentioned that it was impossible to change just one leg of the flight according to their policies. I asked to change my flight back to the original flight and they charged me extra. In total I payed £152 to end up with the same flight I had to begin with. When I complained they completely dismissed my perspective and denied any wrongdoing. They closed my case immediately and kept my money… disgusting.
| 1
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Lufthansa
|
Avoid this company at all costs, they are complete scammers and the airplanes are absolutely terrible.
| 1
|
Ryanair
|
Avoid this company at any cost!!Very unprofessional AND MISSING ANY TRACE OF INTELLIGENCE that woman from Thessaloniki airport, picked me up just to hold me under stress while checking my settled status in UK!! WHAT? or WT&&&&&??? YOU check in Greece my settled status in UK WITHOUT HAVING A DATABASE? YOU CHECK MY SETTLED STATUS BY USING MY MOBILE AND MY OWN DATA????? YOU ARE A SAD JOKE, MADAM!!!! GO AND LEARN TO BEHAVE!!!!
| 1
|
Ryanair
|
Avoid this company at any cost. If you want hire the car on your holiday. Unless you want to pay twice for same. They stolen my money. I paid £140 for my booking when I get to the rental desk lady said sorry your flight was delayed and now you have to pay another 193.35 or we cancel your booking completely. When I get back after holiday try get the refund and now after two months waiting they keep telling me now I've asked for an upgrade and they not gonna refund my money. This is just discussting practice how they treat their customers. I'm going to court with my case. Who letting them doing business? Bunch of thieves...
| 1
|
Ryanair
|
Avoid this company because of them I wasted 500$ ! I had all the documents and visa required but they didn't let me go to my destination ! I called the embassy that issued me the visa and they told me I am alllwed to go , eventlually I bought a ticket with another company and I was able to go because of that I missed 3 days in the event !!! Experience happened in Rabat airport
| 1
|
EasyJet
|
Avoid this company if you can. I took a voucher for a cancelled flight and it can't be used online. They make you phone up to use it which it more expensive and keep you on hold for hours.
| 1
|
EasyJet
|
Avoid this company unless you like being messed about and left disappointed.My holiday to Turkey has just been cancelled 5 weeks before departure.Because of covid infections?Because of FCDO advice against travel?No. None of the above. They cancelled because they have reduced the number of flights from Manchester to Antalya from 3 a week to 2 a week for the whole of November AND THEN bumped up the prices of holidays using the remaining flights. Worst still, the hotel I originally booked to meet up with a group of friends is no longer available on any date at any price. They didn't even have the courtesy to offer any explanation why they have cancelled the flights.Shame on you EasyJet. If that's how they treat their customers I won't be booking with them ever again.
| 1
|
Vueling
|
Avoid this company! Similar situation as in previous comments, our flight was cancelled on March 2020 due to Covid. They confirmed in October we would be refunded but it never happened. Now they are saying that they do not have to give us our money back. They are liars and thieves. Disgusted!
| 1
|
Grupo AirFrance-KLM
|
Avoid this company!!!. They have a terrible customer service. They canceled my flight back and nobody can provide any information about my refund. Havana office, where I bought the ticket, is totally useless. My booking reference is TYDWHQ. You have all my booking details. I will continue sharing my experience until I get any reply from them and provide bank evidence of the refund.
| 1
|
Wizz Air
|
Avoid this company. I decided not to fly with them and requested a refund, as I had purchased WIZZ Flex with my tickets. After calling customer service and spending money on the call, my issue was not resolved. Initially, I was told I was not eligible for a refund, but after repeatedly mentioning that I had WIZZ Flex, they still couldn't help and advised me to file an online complaint for a refund. The response to my complaint stated that I was not eligible for a refund.I want to advise everyone not to buy go-and-return tickets together. I couldn't cancel my flight because I had used the first flight segment. The customer service is the worst I've experienced, even worse than Ryanair. It's impossible to contact them through chat, and phone calls result in no positive outcomes.I also had another problem with the same flight. I bought my tickets three months in advance and, not being a UK resident, I also purchased a connecting flight. A few weeks later, I received an email stating that the scheduled time had changed to 8 hours earlier, forcing me to rebook my connecting flight. I would arrive in the UK later than my new flight to the final destination. I filed an online complaint and requested reimbursement for the rebooked ticket but was denied. I also contacted ODR with no success.Additionally, their virtual assistant, Amelia, is useless. When you ask to be connected to live agents, she directs you to call customer service instead.This organization is very unhelpful. I will avoid this company in the future, even if their tickets are very cheap.
| 1
|
EasyJet
|
Avoid this company. Read other reviews as well. You will regret if you choose this for less 10-20 Eur. It can be one of your worst flight experiences. Because: flights will get delayed (no relevant justification or communication). They will obligate you to pay 30EUR extra before letting you in the airplane due to small baggage that doesn't fit in their iron tool. Guess what: the same small baggage fit in other 3 iron tools from different airlines, it is just easy jet that has the narrowest measure tool. Delays in both ways, when you leave and come back. Choose another company and be on time.
| 1
|
Wizz Air
|
Avoid this company. They cancelled my flight few hours before the departure. It is impossible from the website and from the expensive phone number to ask for refund.
| 1
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