Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Vueling | Today whilst boarding the 1050 flight from Barcelona to London Gatwick, both myself and my wife were taken from the queue and told our cabin luggage was to big and needed to be be Checked at an additional cost of £105. These were exactly the same bags that were perfectly OK for our flight out.Our bags were also smaller than the majority of the non checked cabin luggage and smaller than the remaining people in the queue, who I will add were not approached or have their tickets checked.Once removed from the line, no one was willing to listen to us, instead a very rude member of staff forced a card payment machine under my nose. Never explained what was happening, or the fact there would be any additional cost. Instead just said "card, pay".Even having paid the additional amount, we were both left just standing there waiting for further instructions until the same member of staff said "Are you getting on this plane ?"This is the first and definitely the last time I will be using Vueling, the rudeness of their staff is unacceptable and has has ruined my holiday!!! | 1 |
Ryanair | Today's Barcelona to Manchester flight food was good the staff excellent credit when it's due and the team deliverd good service 11.40 from Barcelona | 5 |
Grupo AirFrance-KLM | Today's flight was 100% booked which was to be expected since our flight was on the first Sunday of the Dutch School holidays. Through the Dutch media we were warned that Amsterdam Schiphol airport should be overcrowded. Through the KLM website we received the advise to arrive at the airport 3hrs before departure. Since we can use the Skypriortity fast track services at this airport we took our chance and arrived 2 1/2hrs before flight and slipped through luggage drop-off and security in less than 15 minutes! Boarding was efficient and on time, on board we were welcomed by the crew who had the time for a chit-chat with all passengers while boarding. The flight departed and arrived well on time. The onboard service consisted of a warm sandwich and a drink followed by a 2nd round when muffins were distributed. We had exit seats (pre-booked) which are the best seats on the plane with tons of legroom. Disembarkation in Lisbon was OK but we had to wait over 30minutes for our luggage to arrive on the belt. However our golf bags who arrived on a separate belt for special luggage were delivered promptly. | 7 |
Grupo AirFrance-KLM | Today's trip started with a disappointment. But it fidnt last long because... wow, what a service you get with KLM. I'll look for your flight next time I am booking a trip.The disappointment was that I was informed that the flight was delayed.Anyway, I was in good mood greatly helped by the KLM staff I met along the way.The staff is friendly, smiling and service minded all the way.Since the plane was scheduled with a delay, I sat down at an airport Café to enjoy lunch. Suddenly, I got a call from a number I didn't recognize. I picked up anyway because you never know when an opportunity knocks at the door. This time it was the opportunity to actually be on the airplane. After all the plane wasn't delayed according to the sms they previously sent me, so they called me to inform that I was missing on the plane, and the KLM staff guided me to come to the gate.I'm happy when people take responsibility and do their uttermost to offer great service.On the plane I was surprised by a free sandwich and drink.The best of all, I didn't have to carry my onboard luggage today because KLM decided to let passengers drop off their luggage for free, even for me who hadn't paid for any checked in luggage💯 out of 10 points to KLM. | 5 |
Turkish Airlines | Today, 18.12.2022 at 15:30 me and my boyfriend were going to flight from Istanbul back to Frankfurt, however unfortunately we were not able to do so because of terrible employees of your airline. We were at the gate 20 minutes before closing, as we had to, but 2 women working of this flight TK1593 have closed the gate in front of our faces, saying that we are late for the flight. We were trying to persuade them to let us in as we were still on time, however they have been very arrogant to us, saying "if you didn't get your cup of coffee (that I carried in my hand), you would manage the flight", and they left… They didn't even want to listen us, being very bitchy and enjoying saying no to us. Of course I don't know the names of these 2 employees, no one from your company says this information. So we cannot complain directly on them. Terrible! After that I was talking to many of your stuff at the airport, no one wants to understand our situation and provide us with another ticket, we should have taken completely new ticket and pay for it the whole price, 1000 Euro for 2 persons. Our initial ticket costed 220 eur… amazing deal, amazing service. We had to stay at the airport overnight to wait for another flight for a normal price…My boyfriend is Turkish and he always was your client, and said how he likes your company, but after this situation we will NEVER ever use your company again and say to everybody how terrible your employees are. I really hope that people will read my review and think twice before flying with your airlines. In addition I really hope that these 2 women will be reprimand! | 1 |
Iberia | Today, I arrived at the airport of Bologna and got refused the access to the plane to go to Lisbon as they canceled my booking without letting me know.No email, no reason, just canceled. I had to struggle on the phone 45 minutes to talk to someone that didn't show any empathy and wasn't any helpful.I just ended up in an hotel next to the aiport, and buying another flight ticket for the next day for more than 500€.Last time I use this company. To avoid as much as possible | 1 |
EasyJet | Today, I experienced two distressing things on my flight. The staff and crew were very disabled unfriendly! In Geneva, I had to stand in the transfer bus for quite awhile to get to the plane. Then, there were many steps up. Although I had a cane and asked the ground crew for help when I realized that there were stairs, no one came to help me and it was apparent that they were not going to. A kind passenger took my carry-on up the stairs and to my seat for me for me. A flight attendant saw her struggling with my things, while she was talking with me. Still no offer of help. Next, I told the flight attendant that I asked for help and didn't get any from their people on the ground. No help was offered, and in fact, I was told that you have to request help ahead of time. The kind passenger put my suitcase up for me. Wow! I don't think this would ever happen in the United States. I'm surprised it happened in Switzerland. Secondly, something had to be replaced on the plane. They turned off the air conditioner in the cabin. Already close to an hour late, we just received water, after several people complained about the heat. Still sitting here. I hope we don't have to change planes because I doubt they'd provide help down the stairs and back up the new set of stairs. My impression is they just don't care. Their loss. I fly a lot. | 1 |
Wizz Air | Today, I had THE worst experience of my life on Wizz Air. I arrived early for boarding so that I could find room for my backpack in the overhead compartment - which I did. I then took my row 'C' aisle seat. After boarding was completed, I was made to remove my backpack by the stewardess and force it under the seat in front of me. My backpack is large, flexible and within Wizz Air's size limits, but placing it there meant that there was no room left for my feet. (See photos). I could not place my feet outside in the corridor area, either as it would have tripped other passengers who were walking and blocked the food trolleys. I had no choice but to place my feet under the metal braces in the seat in front, meaning that every time the passenger in front moved in his seat, my foot would get crushed. By the end of the flight my foot was bruised, and I was in pain, simply because my bag was too large to fit under the seat, and it should have been left in the over head compartment. Upon pointing this to the stewardess who instigated this episode without any consideration of the consequences, she told me to write to Wizz Air and complain, and that there was nothing she could do. It may be that Wizz Air will read this and decide to reply, stating that shortly larger bags, such as the one which I had to remove mine for will not be allowed without an extra fee. However, that is not the point. At the time of my journey, this was allowed, and. Wizz Air provided zero safe foot space. My bag was also too large to fit under the seat in front, and should have stayed in the overhead locker. Additionally, as my bag was too large to fit the seat in front, it was blocking the emergency escape route of the passengers sitting in the window and middle rows. This is dangerous, and I believe against passenger air transport safety rules. There were also a couple of other, issues regarding hygiene. I noticed that the toilets were cleaned by cabin crew, without wearing gloves, using paper towels from inside of the toilets. First the seat was wiped, then the sink and finally the same towel was dropped on the floor and the floor was wiped using the shoes. The stewardess then pick up the papers from the floor using her hands and flushed them down the toilet. After this, and without washing her hand, she walked to the food trolley and started serving food to passengers, touching coffee cups, water bottles, serviettes and sandwich wrappers. This has to be the worst case of hygiene which I have ever come across, and I would not trust any food served on this airline. I also noticed that the headrests on the seats had grease marks on them, as the paper headrests were missing. The Velcro exists to hang the headrests from, but in order to save costs, it seems like Wizz Air have decided not to care about this item either. I have travelled on Wizz Air on numerous occasions in the last 10 years or so (about 10 times this year alone), however the service has reduced dramatically, the prices have any rocketed (they are often more expensive than national carrier National carriers) and the staff's attitude to customers is simply atrocious - possibly due to their fast expansion. Because of a staff members attitude, the poor and dirty hygiene, over crowding, and bad value for money, I will not travel on Wizz any more, and I recommend that you check the prices of other airlines before booking with Wizz Air. | 2 |
Grupo AirFrance-KLM | Today, Jaca from customer service turned what seemed like an impossible situation into a triumph. My flight from Amsterdam to Catania was cancelled due to the Etna eruption, causing quite a bit of stress and uncertainty. I tried multiple times to find a solution, and just when I was about to lose hope, Jaca stepped in.Jaca's dedication and problem-solving skills were remarkable. Despite the chaos, she remained calm and focused, ultimately rebooking me on a direct flight. Her persistence and commitment to helping me did not go unnoticed.Jaca's exceptional service turned a frustrating experience into a manageable one. Her professionalism and determination are truly commendable. Thank you, Jaca, for your outstanding assistance and for making the impossible possible. Now my birthday doesn't seem that bad any longerTHANK YOU | 5 |
Ryanair | Today, we have had the terrifying experience with this cheap, low quality, unprofessional, poor customer caring, Europe's cheapest Airlines - The Ryanair. We started our journey as a family of 4 and 2 of us (the father and and son) managed to board the plane because they were lucky to stand in a security queue with experienced staff and the remaining 2 (me and my daughter) unfortunately ended up in a security queue with a bunch of incompetent staff in Dublin Airport's T1. Despite all the efforts by me and my daughter to meet rest of our family, the Ryanair staff were so ruthless and reluctant to let us on board and suggested us to book next flight, wait in the airport. It's not our mistake. very unprofessional. We had no choice but to book another available flight (FR22) with them by paying 3times more for the same flight ticket.This cheap Ryanair flight got delayed.we literally sat and waited for hours in the airport and after boarding the flight. My request to all passengers to read these reviews and experiences before booking Ryanair flights to or from Dublin Airport. As they are just making money. Overall, they charged us triple the cost of the original flight ticket and with enough lot of waiting in that depressing Dublin airport T1 and in the flight. It caused us disappointment,frustration throughout our journey, our family of 4 travelled in different routes to the same destination and reached in different times. Horrible experience!!!Disclaimer: Tavel with them at your own risk âš ï¸ | 1 |
SAS | Today, while I was at work, I received a phone call from the airport, asking me whether my family and I will be boarding our flight. I was shocked and confused, as I booked our reservations for a departure on Thursday, December 16 from LAX. Still on the phone with the airport, I went back to double check all of my documents, which all showed our departure date as December 16. Anxious and confused, I spoke to a representative on the phone from SAS. I was shocked when she told me that my flight had been rescheduled, without my permission or confirmation, to two days earlier on December 14. The SAS representative informed me that I should have received an email notifying me of this schedule change. Unfortunately, the email in question was sent directly to my spam folder, and I was never made aware of the major schedule change. She told me that upon receipt of the email, I had only a 15-day window to confirm the new schedule. However, of course, because I was not even aware that I received any sort of email notification, I was unable to consider or confirm the schedule change. Unfortunately, to my utter disappointment in the company, SAS took my silence as approval for the new departure date, which is both ridiculous and deceiving. Moreover, after hours on the phone with two separate representatives from SAS, I was told that because I was not on board the first December 14 flight, all of my money and bookings were completely lost and unrecoverable, including both departure and return flights. It is completely outrageous that I am not even granted the right to my return flights (Zurich to Copenhagen and Copenhagen to LAX), which are not dependent at all on the flights that were rescheduled by the airline, and all of which I have already paid for. Because I have spent over four months planning my two-week stay in Switzerland with family, and because SAS deceptively cancelled my entire air travel itinerary, after I first learned about a schedule change only 2 days before my planned departure, I have been forced to completely rebook all of my flights. Because I had to book new flights on such short notice, and because of limited space this close to my trip, I was given no choice but to pay four times the cost of my original booking with SAS, which has placed my family in a financial burden and has stolen the joy and excitement from our long-awaited holiday trip. I believe the only possible way for SAS to redeem itself in this shrewd and unfair situation is to refund the entire cost of our family's SAS booking, including taxes, fees, and additional baggage, as well as offer some sort of financial compensation for the extremely high prices we were forced to pay for new last-minute flights. | 1 |
Ryanair | Todays the day my wife was supposed to fly to Jerez but unfortunately her sister passed away tried to get full refund even had proof of her death certificate and no refund was raised I wouldn't book another flight with this company ever again even if I can't get a flight with no one else everyone please be aware of this before you book | 1 |
EasyJet | Together with my husband and five-year-old son, we arrived at the airport in advance due to the purchased additional luggage (23kg) We were one of the first to check-in because many people who flew to Berlin at that time had a problem with checking in at the airport by Easy Jet at a time when other airlines (e.g. Ryanair) did not have these problems. Aweek before departure, we observed changes overnight in the restrictions introduced in Germany due to the prevailing pandemic. We have completed all the documents required by the German side so that our trip could take place. In addition, we checked the EasyJet app and EasyJet Hub every day to be sure that any additional changes would not affect our flight. The last change made to the Easyjet Hub took place on December 20. On the day of departure, the Easy jet staff responsible for boarding informed us that we would not be admitted to the flight to Berlin because we have Polish passports and we do not have a transit ticket (from Berlin Brandenburg airport to another airport). The situation was extremely stressful for us, because despite having all the necessary documents, we were refused a flight. We asked to contact the shift manager to confirm this decision, informing in advance that we had spent too much time trying to resolve the situation, which could result in the inability to change the flight (we could have changed the flight up to 2 hours before departure) we informed the staff that I am pregnant and this situation stressed me as well as my five-year-old son, yet we were told to wait for the manager's decision. After two hours, we have been informed that we would not be allowed to fly despite the documents we presented due to the fact that the staff interpreted the restrictions in their own way. We asked the staff for help in changing tickets to another flight, but we were refused help, suggesting that we could contact customer service ourselves on the number that we can find on the Internet. I tried to call customer service to explain the situation. Unfortunately, each of our attempts to connect ended with a broken signal despite no problems with the network. At that time, we bought a next day flight from Manchester to Krakow, we had to perform additional tests on Covid because the previous certificates. | 1 |
EasyJet | Together with my husband and five-year-old son, we arrived at the airport in advance due to the purchased additional luggage (23kg) We were one of the first to check-in because many people who flew to Berlin at that time had a problem with checking in at the airport by Easy Jet at a time when other airlines (e.g. Ryanair) did not have these problems.Well, a week before departure, we observed changes overnight in the restrictions introduced in Germany due to the prevailing pandemic. We have completed all the documents required by the German side so that our trip could legally take place.In addition, we checked the Easy Jet app and Easy Jet Hub every day to be sure that any additional changes would not affect our flight. The last change made to the Easy jet Hub took place on December 20 (I also have the screenshot proof)On the day of departure, the Easy jet staff responsible for boarding informed us that we would not be admitted to the flight to Berlin because we have Polish passports and we do not have a transit ticket (from Berlin Brandenburg airport to another airport), while other airlines did not have this problem.The situation was extremely stressful for us, because despite having all the necessary documents, we were refused a flight. We asked to contact the shift manager to confirm this decision, informing in advance that we had spent too much time trying to resolve the situation, which could result in the inability to change the flight (we could have changed the flight up to 2 hours before departure) we informed the staff that I am pregnant and this situation stressed me as well as my five-year-old son, yet we were told to wait for the manager's decision.After two hours, we have been informed that we would not be allowed to fly despite the documents we presented due to the fact that the staff interpreted the restrictions in their own way.We asked the staff for help in changing tickets to another flight, but we were refused help, suggesting that we could contact customer service ourselves on the number that we can find on the Internet.I would like to express my dissatisfaction because we were not offered any help, nobody offer a sitting / drinking a glass of water for a pregnant woman while waiting for the manager's decisions. After the whole situation it was after 7 p.m. we went to the airport parking lot to pick up the car and return home, unfortunately - the parking was already closed, so the pregnant woman, 5-year-old child and the man were left on their own at the airport. While my husband was looking for accommodation, I tried to call customer service to explain the situation (easy jet boarding staff informed us that this situation had been recorded in the system) Unfortunately, each of our attempts to connect ended with a broken signal despite no problems with the network. In the meantime, my husband put us in a hotel room for which we paid out of our own pocket. At that time, we bought a next day flight from Manchester to Krakow. At that time, we had to perform additional tests on Covid because the previous certificates had expired and buy train tickets from Krakow to Szczecin to get home for Christmas on time.It seems to me that I do not need to describe anymore how embarrassing, humiliating and stressful situation we were faced with what kind of lack of humanity and lack of ability to interpret restrictions by the management we had to face and what costs we had to incur in order for our trip to be successful | 1 |
Grupo AirFrance-KLM | Tokyo Haneda to Paris CDG and my first time to enjoy the new Air France La Premiere cabin. It is an incredible improvement versus the old first class cabin. The seat is very spacious and large. The quality of the dishes, wines and food were just outstanding The bed with the new Sofitel pillow is so confortable, I slept 9 hours. The curtain offers an elegant privacy for sleep. A clear recommandation to try this Air France first class. | 10 |
Grupo AirFrance-KLM | Tokyo to Amsterdam. Good flight with KLM. Always really good service and nice cabin crew. Crew speaks good English and on Japan flights they have Japanese speaking crew. Two good meals and in between I was mostly sleeping. Really quiet nice flight. | 9 |
Turkish Airlines | Tokyo to Barcelona via Istanbul with Turkish Airlines. Best economy class in all aspects. Toilet were maintained clean during flight, food is excellent, and crew attitude are great. Washrooms hand cream, colon and aromatic soap made big difference to refresh during a long flight between Tokyo-Istanbul. | 10 |
Grupo AirFrance-KLM | Tokyo to Berlin via Amsterdam, and had an excellent experience. Though the first flight had a delay and we hardly arrived on time at the connecting flight to Amsterdam, the ground staff reopened the gate and let us in. At Amsterdam Schiphol airport there was bad weather so there were a lot of passengers coming late. Unfortunately our baggage did not make it in time which I totally understand considering the circumstance of a connecting time below 20 min. When we arrived in Tokyo Narita the ground staff already prepared a baggage loss claim form with our names on it and informed us that the baggage will probably arrive the next day but latest the day after the next day. So we went shopping to get some necessary clothes for the next day, assuming that the baggage will arrive soon. I got e-mails, facebook, whatsapp and sms notifications that the baggage is already on the flight to Tokyo-Narita. The next I called the ground staff to ask for any news and they could not say anything specific, but called back a few hours later to inform us, that our baggage will arrive in the evening between 5 and 10 pm at the place in Tokyo, where we stayed. About half past 6 the baggage arrived. Excellent. Then I filled in the compensation form for the clothes I had to buy, and got a response within 2 days that the total cost of about 110 EUR will be refunded within 2-3 weeks. With Etihad I am still waiting after more than 1 month for any response for the reimbursement after I had a flight cancellation with a nightmare experience. With KLM I felt that all the people are very concerned about any detail that is relevant for the passenger experience. Problems always arise at some point but how an airline company deals with it, makes a difference. From a passenger perspective, I really don't know, what they could have done better. The ticket price was also very competitive, especially considering that I booked 2 days in advance. It was the second inexpensive option and the connection with the shortest travel time. So value for money was really excellent! So if KLM offers a competitive price I would always this airline to an alternative. The service quality was remarkable and I always felt well taken care of. | 10 |
Grupo AirFrance-KLM | Tokyo to Birmingham via Paris CDG with Air France. Very average. Seat uncomfortable, old and shabby. Clearly showing its age. Leg room and recline ok. Inflight entertainment, very aged, poor interface, tiny screen, and poor selection of films and TV. No plug on the seat, and only a USB2 slot. Food, good selection, main meal and breakfast nice, good selection of snacks throughout. Minimal alcohol available outside of meal service. Airport: CDG full of rude staff. Overall a poor experience, rescued only by the fact that it was a pretty cheap flight. | 3 |
Lufthansa | Tokyo to Buenos Aires via Frankfurt, the trip from Tokyo to Frankfurt was very good, the staff experienced and respectful. My big disappointment occurred while flying from Frankfurt to Buenos Aires. I asked the stewardess to help me In order to put a backpack in the luggage rack as I was holding my baby and she refused to help me, I had to ask for help from another passenger. I also requested services from the staff and the person assigned to the area pretended not to see or hear the passengers' calls. When I was getting my return flight from Buenos Aires to Tokyo, the flight was canceled and rescheduled, we had to wait around seven hours. Someone from Lufthansa staff in Buenos Aires did not want to inform us about the arrival times to our destination. I was assigned a second flight from Frankfurt to Tokyo with only one hour difference, I was not informed that I would travel with another airline and they did not confirm whether I would be given seats with a crib for my baby (I had paid for this seat as flying from Buenos Aires to Tokyo can easily take more than 30 hours). I asked the staff to confirm this information, but she told me that everything was indicated on the ticket, which was not the case since it did not indicate the local time of arrival to Tokyo, so I had to request the information from another staff. Finally, the flight took off later than the scheduled time expected so I was afraid that I could not connect flights on time. In Frankfurt, you can experience some delay while making flight connections. No one from the airline assisted us even though we had less than forty minutes to get to the second flight, due to the flight delay. Luckily, some security from the airport gave us a priority in the security line because otherwise we would not have arrived on time. | 3 |
SAS | Tokyo to Copenhagen. They announced before the meal that we have choice either fish or chicken, but they put the chicken dish straight to everyone without asking our choice. I asked cabin staff if they have fish as I’m pescatarian, he gave me a fish meal then said “you are lucky.†Beverage and snacks aren’t free, first time ever for long distance flight. One meal on 10hr flight. Entertainment screen was stuck for half of the flight. Honestly, I bought return ticket but I think I’m gonna buy a new ticket for the return with another company. The worst of the worst. | 1 |
Grupo IAG | Tokyo to London. 12 hours without anything to eat because the sandwich I was given was inedible. There was no bar service and soft drinks were pitiful with orange running out after a matter of hours. Total waste of money having paid for Premium Economy. I am aware it was the beginning of the Covid19 issues but the situation was appalling and has been made worse by a total lack of follow up service from British Airways. Their attitude is unacceptable - it is all about money with them. | 1 |
Grupo AirFrance-KLM | Tokyo to Madrid via Paris. Bad experience with Air France, they lost my baggage in the two ways of the travel. Experience in flight was normal like other company, the ground services was an absolute disaster. | 1 |
SAS | Tokyo to Manchester via Copenhagen. Really terrible long haul flight. Seats are uncomfortable and the leg room is worst than budget airlines. Entertainment system is quite basic in technology and in selection of films. The food was terrible! With no selection of meals and drinks only free on first food service otherwise you have to pay for all drinks during other times of the flight, including just a glass of juice. Staff were hit and miss, mostly not helpful or accommodating at all. I wouldn’t recommend flying with SAS long haul if you can avoid it, it’s not worth the money. Additionally, the check in/bag drop service at Narita Airport is really slow and sub-par. | 2 |
Grupo AirFrance-KLM | Tokyo to Manchester via Paris CDG with Air France. Neither praiseworthy nor particularly terrible. Air France could improve in areas of customer service, especially the onboard catering. Paris CDG Airport is what it is - okay if things run smoothly, and a nightmare if they don't. I was fortunate on this occasion. | 5 |
Lufthansa | Tokyo to Munich, more than 14h airborne. Legroom on A350 of Lufthansa is comparable to Ryanair. Pure and simple. However they thought a steep reclining angle of the seats would make it better. All you will get is your IFE screen 5cm from your head with no ability to grab anything from the bag under the seat in front. Lufthansa should be ashamed of themselves. Wi-Fi never worked, you couldn’t even connect and trigger the captive login page. They did not try to fix it and didn’t seem to care much as “it is not free anywayâ€. Well text messaging is free and that’s what 90% of people want. Generally the crew was unpleasant, dismissive, and looked like they would rather be anywhere other than here. IFE was non responsive at first, had to be rebooted, and was still the slowest IFE I experienced but at least it works. However selection of content was decent with a lot of choice. 5 Had a look at the premium economy section when booking, and considered upgrading. However, when on the plane, it looks just as miserable as our section. There is not even a clear separation between the two, and you’re better off trying to get an extra legroom seat in economy. On the return of the same trip, almost missed my correspondence for the same reason. | 2 |
Lufthansa | Tokyo to Munich. This is the 3rd time I went to Japan and the second I fly with Lufthansa. The service is good and the crew is kind and take care of you. Sometimes they ae a bit cold as German people could be. The new plane was really good and my seat was with enough place for legs. The pilot make us comfortable and try to avoid turbulences over Japan's sea. The connectivity must be improved and may be the wifi connection could have been included in the Lufthansa app and not in an other app. USB power for all seats. Meal are a bit too spicy for me but was tasting really good. | 9 |
Grupo AirFrance-KLM | Tokyo to Paris. The flight was slightly delayed from Narita Airport. The ground crew told me to hand my baggage to a certain counter, to which I was denied, because the baggage service was about to be closed. I was there at 9.40 and the flight was at 11.40. I was asleep when the meal was served but awoke when the CA were approx. 4 seats in front of me (serving from front to rear area). They saw me, but didn't serve me at all. After few minutes I called one of them and he said, it's because I was sleeping. I had window seat and the aisle seat's passenger slept almost all the time. Once I woke him up to go to the restroom and saw a CA sat down at the pantry and reading a magazine, while the passengers had to go there if they want snack or drink. The entertainment equipment was quite old, as well as the movies and there were only few Japanese movies. | 1 |
Grupo AirFrance-KLM | Tokyo to Paris. We were on our honeymoon and thought we would spend a little extra on a more reputable airline such as Air France. Our outbound flight from London Heathrow to Tokyo had no entertainment and we were kept in the dark the entire flight. We were told we would get compensation and an apology email and heard nothing. Filed a complaint but response was unsatisfactory and did not address my concerns. On the flight back we couldn’t sit together and made no effort to assist. | 3 |
EasyJet | Told I have to pay more than the price of both my original flight and the price of a new flight to change a flight that now does not suit my needs after easyjet changed the time of the flight! Terrible service | 1 |
EasyJet | Told I was in a queue, not to close the page, no updates and then the chat ended and a transcript of nothing was saved | 1 |
EasyJet | Told at check in I would need to pay £55 before the girl would even let me check my bag. I placed it in the check rack and it fit, she said you still need to pay or you aren't flying so was forced to pay. Coming back I went to check my bag in and they said you don't need to, just take it on, when I explained about the outbound journey they said it was wrong. | 1 |
EasyJet | Told at easyJet check-in there was a two hour delay as the captain had taken ill. Great to be warned in advance. Paid-for luggage allowance, was 2.2 kg overweight so had to repack or pay! Boarded on-time but after several different excuses, loss of departure slot, flight attendants over hours and having to be replaced etc. Took off over three hours late which ruined the rest of the day. Inflight service is standard, you know what to expect. Wasn't even a particularly cheap flight. | 5 |
Ryanair | Told flight was boarding even though plane had not arrived. Passenger were left to wait on the stairs till the plane arrived and passengers had disembarked. This took over half an hour. The worst thing was they announced final call for the flight even before anyone had actually boarded the plane. Just ignore everything they announce just look out the window too see if a plane is there and anyone is boarding | 1 |
Ryanair | Told go to gate plane is ready to board - Waiting in gate then told " The plane is 20 minutes away we will try to board in half hour "Surely they knew this when it took off from where it is coming from ?Same on way up - herded into standing room only 40 foot box - held for 35 minutes before boarding due to late arrival ! ( arrived 45 minutes late )My advice only use when nothing else available and when you are happy to be lied to constantly 🙃Update - herded into waiting container in corridor again - to see aircraft arriving ! So 35 minute wait standing ðŸ§â€â™€ï¸ waiting for people to get off !Fight late of course its like we used to expect at the doctors ! | 1 |
EasyJet | Told in the morning (24/6/22) get ready for your flight. By the afternoon it was cancelled. No further flights until Tuesday. Stuck in Barcelona BUT hotels, venues, all booked for Paris. Absolute shambles taking money and leaving me stranded. Now having to book train to Paris to get to our hotel/prepaid attractions. $$$$$$$ 😡 | 1 |
EasyJet | Told me I didn't have a hold bag booked, proceeded to book another on a separate booking for my other half. Then turns out once I checked in it said I did have hold baggage. So ended up paying £75 extra for a bag we didn't need. Impossible to have this refunded. Such a scammy company. Even Ryanair is better than this. | 1 |
EasyJet | Told me the cancellation fee for a single flight was pretty much the same price as the flight even though it said on the link free cancelations within 24 hours. Very unhelpful in chat, gave me a number to call instead. | 1 |
Ryanair | Told my payment did not work and they took my money twice.Customer service took ages to respond and eventually was replied to with an automated email that was nonsensical.Now almost £200 down and stuck in a dispute in PayPal.Will avoid flying with RyanAir in the future. | 1 |
Ryanair | Told refund would be 7 day after 38 day get a voucher and cast refund will be with you in the next 3/6 months or end of corona 19 | 1 |
EasyJet | Told to keep chat open, took a long time for response, kept checking and then advised my fault as no reply! I can't just sit and wait with no 'ping'. Prob was the website is not logging me in despite correct details. Very disappointing, easyjet!!! | 1 |
EasyJet | Told to not use the easyJet app for new bookings as it may cause errors. | 1 |
EasyJet | Told website under maintenance so no check in possible online. I find this hard to believe. Why not flagged on website or given as reason when not able to check in on App or online account. Very poor and time wasting to learn this through Chat. | 1 |
Grupo IAG | Tom and the crew were absolutely incredible on the flight. They were incredibly attentive and made the journey such an enjoyable experience. There was a slight delay with Heathrow at the other end not having room for us, but they came around with complientary water and snacks and were so helpful. The Pilots and crew kept us updated and assisted the people who had transfers by trying to get information for them and also getting them off the plane first. They were professional and caring in what they did.Special shout out to Tom who is an asset to BA! I was flying back from my 40th and they gave me a card and a bottle of fizz which made my day!The plane was clean and we had no issues with luggage. I really appreciate all the efforts Tom, the crew and pilots went to to make this a relaxing and enjoyable flight. | 5 |
Ryanair | Toni, sue them through the Small Claims court | 1 |
Turkish Airlines | Too bad 0/5 doesn't exist to leave a comment. Very short layovers that force you to run everywhere every single time. I'm a regular flyer and I have no other choice to take Turkish airlines to connect (no other company go where I have to go). The usual plot: you land at the time your second flight starts boarding. Sometimes you have to change airports even. They make sure to give you no information or whatsoever and the crew isn't helping at all. If you can use another company, save yourself many worries and book another company. | 1 |
Norwegian | Too bad if we can't even pay with our points for which this firm returned instead of money for the our tickets bought. This is how all the people's money is gathered👎👎👎👎👎 | 1 |
EasyJet | Too bad that no stars or - stars cannot be given…Scammers in simple word.Please avoid at any cost if you don't wanna be disappointed & have unplanned spendingTheir customer service is just uselessWish them quick bankruptcy & replacement by reliable business owner | 1 |
Norwegian | Too bad there isn't a zero star option. Worst service ever. If you think your flight is cheap, think again. They'll charge you for food, extra bags and their employees come with the worst attitude. Never again! | 1 |
Vueling | Too bad to believe that it can still survive. Worst customer service ever. Super dirty cabin. Overbooking. Refused to refund without a convincing reason. Avoid it if you can. | 1 |
Grupo AirFrance-KLM | Too bad zero stars not an option.Bought travel insurance with 14 day cooling off period. Insurance does not cover requirements at country of destination. This is day 8 and have been trying to cancel insurance for the past three days. Agents have no clue and have hung up on me three times. Fourth time they referred me to a telephone number that does not exist.Will not be using this company again. | 1 |
Turkish Airlines | Too big deduction for a change or a refund.I booked a flight and paid extra in case any emergency occurs and it did, so I had to cancel or delay and they request 40-50% deduction for both. While I remind them that I paid extra for this kinda things. Very highly unrecommended | 1 |
Air Europa | Too cheap is not good either. The Air Europa flight was fine, but the return flight from Havana a disaster. The return flight from Havana was 3 hours late, no information about this delay was given, even later on the plane. Our connecting flight from Madrid to Munich was long gone, we began asking questions until we were given a replacement flight from Service Counter of Air Europa (Iberia) - printed on an A5 piece of paper with dot matrix printers! The problem was that we did not get our luggage, as we were sent to the wrong Belt. We asked for help, and they said suitcases would come in 40 mins. They did they not, we asked again, with another employee who reacted a little hectic, began to call. We had to change the terminal twice (Madrid is a big airport). Then the flight was already closed. Conclusion : 3 hours delayed, an 8 hour flight, 2 hours waiting for luggage, running around 2 hours to find a night in a hotel paid by airline. Since we were left nearly alone, no one cared about our concerns. Never again with Air Europa. | 2 |
Ryanair | Too complicated and too many hidden, not visable charges. Cluttered and complicated. | 1 |
Jet2.com | Too crowded waiting area at Birmingham AirportPlane one hour late on returnStaff friendly helpful and visible | 3 |
EasyJet | Too easy to start over, I thought the symbol was to refresh. Also the bot was unhelpful and ignored all of my message except for one keyword | 1 |
EasyJet | Too expensive! Unfortunately!!!! | 1 |
Jet2.com | Too expensive. Will go with Ryanair next time. | 3 |
Ryanair | Too late with your announcements Ryanair just shockingpaid for a different carrier. Probably lose my monies if strikecalled off . Never again will I use this company even if it was the last flight out of planet earth !No one to speak with, no one to complain to , announcements 24hrs before travel what's the use of that ?they charge like the light brigade on add ons , use scare tactics that you won't be able to sit together etc. etc. Why not just use catapults to fling folk over the channel would be safer and at least you would know when you had taken off !How bad is bad ........... | 1 |
Jet2.com | Too long a delay then having to sit for another hour on the plane due to a luggage problem | 3 |
Lufthansa | Too long a wait time and not much of help with customer-centric options. This is more of Lufthansa review and not reflective of the agents who attended the call. Agents have very limited options. They tried their best. Lufthansa must provide better service.When Lufthansa cancels a flight and rebooks another which is not convenient , I feel customer must have options to reroute their tickets. Lufthansa should not force to accept their offers which are not convenient. | 1 |
EasyJet | Too long a wait. Wanted to speak to someone on phone. Girl was very helpful when I did speak to her but that webchat robot is just horrendous | 1 |
EasyJet | Too long in responding. A phone number would be more helpful. Staff member also gave me wrong telephone number to call after waiting a long time. Website is awful for info | 1 |
EasyJet | Too long of a wait and response time. The helper offered only one browser that is compatable with easyjet. Obviously there is more than just Chrome... as I'm using one of them right now. | 2 |
EasyJet | Too long to answer a very simple question | 1 |
Grupo AirFrance-KLM | Too long to describe here, but flying SEA-AMS-CPH. 2 hours prior to departure KLM cancelled the AMS-CPH leg, snd rebooked us to SEA-AMS-CDG-CPH with a 26 hour lay over in AMS. Are you kidding me?In the process they of course lost our lugage.Things happen - but customer service throughout the process was borderlining hostile. | 1 |
Ryanair | Too long to explain. The most appalling service from a company. Customer service agents are rude and arrogant. | 1 |
EasyJet | Too long to get through to an agent. Not only dealing with cancelled flight but incorrect info given about refund. Once throughe the agent was very good.EDIT Further to my previous review, Despite contacting Easyjet twice already, I am still waiting for half of my refund. The agent said it would be within 2 working days. This has dragged on since 16/12. Nothing short of disgraceful. | 1 |
EasyJet | Too long to go in to great detail but... We were left stranded in Crete due to the huge queue taking too long to check all the bags in and by the time us and some others got to the front we were told it was too late to check-in and we had to pay £160 each to move to the late night flight home.I am suspicious that EJ do this on purpose as a money making venture.It's not like you are providing a casual third party service here, travel is an essential service that people rely on for fundamental movement and placement. It should be incumbent on you (and other airlines, trains, coaches etc) to fulfil your service promise to your absolute best ability and without hidden agenda or prejudice. Instead you made us feel like hostages to your own awful service and the only option we had was to throw money at you until the problem went away. Truly awful experience for 1 adult and 1 child.Come on EJ, why not answer some of these poor reviews on here and account for yourselves. | 1 |
EasyJet | Too long to waiting automated systems. | 1 |
EasyJet | Too long waiting time (~1h, twice), and when attended, we only have <5 min to answer, else the chat is closed again. | 1 |
Ryanair | Too longer story to explain but awful. Outline is Brand new suitcase ripped. Gave another chance . This time flight changed ny ryanair ( 3 + hours) advised me to change my holiday accommodation and dates as they would not change my flight they moved all 8 of us onto. They then transferred the names wrong via phone and charged me £115 as did not spot within 48 hours. If you look on Martin Lewis moneysaver trend appears with Ryanair's system incorrectly saving names and customers being charged £115. Awful never flying with them again. No service . | 1 |
Jet2.com | Too many Onboard announcements and very very loud. | 3 |
Ryanair | Too many additional charges | 1 |
Lufthansa | Too many cabin luggage allowed in and not enough leg room. The staff must control and weight all allowing luggage to be fair for everyone. Another passenger luggage was in my seat area that I had to ask him to remove it so I could fit in. | 2 |
Ryanair | Too many dirty tricks to make money from you after the initial booking | 1 |
Jet2.com | Too many drunk folk on pkane and staff did nothing to stip it. | 1 |
Jet2.com | Too many kids shouting on the return plane worst one ever and I've flown with you loads. Time for adults only planes or kids must sit at the back out of the way. | 3 |
Jet2.com | Too many noisy drunken Stags and Hens on board spoilt the out bound journey. Why do the staff sell them even more alcohol during the flight? | 3 |
Jet2.com | Too many people on the cattle bus to the plain, and a very long drive to the plain on the same cattle bus. Otherwise everything was, Okay... | 3 |
Ryanair | Too many poor reasons and experiences to list. I only take these thieves if I have no other option to visit family. | 1 |
Ryanair | Too many queues to join to get on plane but were british so we like queueing, however advertise food and duty free for sale, see magazibe, no magazine on board. Lots of confusion as to what you could buy, 3 hour flight and the didnt get the whole plane served | 3 |
Jet2.com | Too much and too large luggage items are allowed on board, causing congestion in overhead storage and delays while staff attempt to resolve matters. Also, for those sitting in wing exit rows (who can't put anything under seats) items have to be jammed-in many rows distant to find a space, causing security worries and great inconvenience when recovery is attempted. | 1 |
Vueling | Too much is wrong with them. Not even worth time writing about. Chances for you to get from A to B are extremely low. | 1 |
EasyJet | Too much line | 1 |
Turkish Airlines | Too much money spent from Colombo to Istanbul in business class and they present an old vintage airplane with a horrible business class. Seats uncomfortable, mine was broken and sometimes you needed to play a little with the key to unblock it and for the tv screen, they had to reset the server cause the screen was completely black. I lost all the safety procedures on the screen because they fixed it after take off. The bolts of the seats were loose and you could literally remove the bolts from the seats. The cleaning no mention about it. If you pass the hot wet napkin they give you on the seats, it will come out black. The final pearl was in Istanbul, we had a layover of 27 hours and then take the flight for Milan and so we asked hotel cause of the layover program (if you stay more than 20 they give you free accomodation and free tour) at the hotel desk but the assistance was awful. In a very poir english they told us that no hotel available for us because there was a flight to Milan in 2 hours. In their mind, we had to go out to do the change of the ticket, security controls and take the flight in less than 2 hours. The only positive thing, flight attendants were great but not enough. Never more. | 1 |
Grupo IAG | Too much trouble connecting to the web site.long-standing instability | 2 |
EasyJet | Too sad to write like this.... seriously I have never seen such a f..... flight like this in my life..booked a trip from Birmingham to Northern Ireland and the flight took off after 3 hours and we were not given any refreshments. Very poor flight service. | 1 |
EasyJet | Too slow, too bureaucratic on customer request. Smacks of cheap and automated service | 2 |
EasyJet | Too slow. I am trying to sort out a cancellation that you have made! | 1 |
EasyJet | Took 10 minutes repeated dialling on 2 phones to get in the queue. On hold for 2 minutes. Refund applied with no objection. 20 minutes start to finish. Just persevere is my advice. | 5 |
EasyJet | Took 20 minutes for a response. Then cut off before I had a chance to type a response | 1 |
Grupo IAG | Took 3 British airways flights in my life, two of them were 3 hours late and the other one 6. Next time I'll probably book a hot air balloon rather than another British airways flight | 1 |
SAS | Took 3 domestic flights in two weeks with SAS Scandinavian, Oslo-Tromso, Tromso-Trondheim via Bodo, Trondheim-Bergen. All flights on time. Clean but old planes. Free coffee or tea on all flights. Service reasonable and efficient. Self service check-in and bag drop. User friendly and efficient. Regional airports small but efficient. Good enough. Ticket price reasonable. Will certainly use them again. | 7 |
Norwegian | Took 3 flights with this awful airline and each one was delayed. The inbound flight's delay meant that I missed my train home and had to wait in the airport for an hour for the next train. I would never recommend this airline and will not be travelling with them again. | 1 |
Vueling | Took 3 months to get a refund. Don't bother. Worst company i've ever dealt with. | 1 |
Vueling | Took 3 years to process my refund for a cancelled flight. Had to email them like a crazy person to get their attention they tried everything to delay and delay | 1 |
Vueling | Took 3.5 months to issue refund, and requires making a call to issue cash refund as opposed to just pressing a button on the website. | 1 |
Ryanair | Took 30 mins to get on a live chat to correct a name on a gift card. Spoke with Maina C who rudely ended the chat before I said I was finished. Didn't answer all my questions. | 1 |
EasyJet | Took 30 mins to speak to someone, who didn't apologise for the wait time. The website is very misleading when it comes to cancelling flights or wanting to exit that as an option. | 1 |
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