Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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SAS | Travelling 1st time with SAS,I feel it's expensive version of rynair .as expensive I expected some thing good ,1st you can have small bag which can be put under the seats,else you have to pay 3xtra just as rynair and wizzSecondly 2 hrs 45 minutes flight and they just give a free coffee, while I travelled with other good flights like Lufthansa ,which provides good tasty cheese or chicken bread with beer,wine or other soft drink to choose ,even journey was 1 hr long .nothing like Scandinavium style just expensive for nothing i guess. | 2 |
Norwegian | Travelling Gatwick to New York on the 24th July, what a disaster we had. We were told to book in at 2:30 even though the flight was to go at 6:30, so when still not booked in at 5:30 I get a text saying we are delayed till 9:30. Then another text saying 10:30. At 11:30 we were told to go to information (the first time airport staff had talked to us) we were then told that we had to find a hotel (but that they were all full) and come back at 2:30 the next day. We where then sent back through Gatwick to collect our hold bags. The next day was no better, two more delays with no information as to why. Then told there were only blankets and ear phones for premium class, no hot drinks/snacks. | 2 |
Grupo IAG | Travelling as a party of six, and, as a special treat to mark one of the couple's Silver Wedding anniversary, we had booked Premium Economy. Another of the couples had paid an ADDITIONAL £320 to secure their seats on the two legs of the journey. On the return leg, we were unable to check in on-line so our seats were allocated at the gate. There, we were told that myself and my husband were seated six rows apart - and my entertainment console wouldn't be working (a problem throughout the cabin, it later transpired) However, the celebrating couple were downgraded to Economy - the result of overbooking and the consequential downgrading of some in Business Class to Premium Economy. A disgrace!! What should have been a fabulous celebration became a nightmare.A number of couples were seated apart in Premium Economy. Is this a deliberate ploy by BA to encourage customers to pay extra for seat allocation, which Ryanair have got off to a fine art??The compensation for people suffering from the practice of over-booking in no way reflects the stress/inconvenience experienced. | 1 |
EasyJet | Travelling back from Berlin Brandenburg airport to Edinburgh. We were notified the afternoon of the flight that we were already delayed by at leats an hour. We then spent 4 hours in the airport waiting on the flight for it to be cancelled due to Brandenburg airport having a no fly curfew after 11.59pm. This was communicated to us by an airport member of staff and not easyJet. We then had to wait a further 2 hours to get a hotel from easyJet and also book ourselves onto a flight the next day. There was only one flight to Edinburgh scheduled to fly out the next day with easyJet which was full. So this left us debating to fly to Glasgow (our car was at Edinburgh airport) or fly to Brussels, Leeds then Edinburgh or wait till FRIDAY for the next available flight to Edinburgh with easyJet. We went for the Glasgow flight to which we had to pay £80 for a taxi to Glasgow to Edinburgh airport. We demanded compensation from easyJet but after 3 failed attempts at our form being passed back due to "errors". They finally got back to us and said that it was cancelled due to crew and safe operating hours. As this was a knock on effect from previous flights during the day being delayed this could have been communicated to us much earlier than it did. Ultimately this cost loss of earring for me and my partner as we were unable to work the next day. We demand some form of compensation for our cancelled flight!! It is not our fault that you as a company have a legal obligation to keep your staff safe. | 1 |
Grupo IAG | Travelling back from LA in March, received an email at 04.30 to tell us our flight back to Heathrow that afternoon was cancelled. Email advised us to visit the BA check in desk at the airport.When we arrived there at about 09.00 we were told it didn't open until 12.30 and there was no one there.So we call BA in the UK. Eventually got to speak to someone who booked us on a AA flight at 17.30.Spent all day in the airport at at 16.30 the flight was postponed until 19.00.At 19.30 due to maintance the flight was again cancelled.Eventually got on an AA flight at 00.30. Arriving back to the UK over 16hours late and had to book into a hotel at Heathrow as we were too tired to drive.That was 12 weeks ago. We put in a complaint and claim for compensation and apart from a generic email every week which says'were sorry your still waiting blah blah blah'We have heard nothing!!I've called 3 times again just to get the false apologies and generic answers.I will NEVER TRAVEL WITH BA AGAIN!!Shocking treatmentt and appalling customer care!! | 1 |
Grupo IAG | Travelling back from Lanzarote to Gatwick on Tuesday, June 18. Arrived at the check-in zone at 1010 for a 1245 departure. All three check-in counters closed despite queyes if early arrivals - apparently BA refuse to open check-in desks until two hours before departure. Wheelchair passengers were checked in more or less as they arrived - some compassion, at least, from a very uncaring airile. Al last, just after 1045, with the airport concourse blocked by the BA queue, two of the three desks were opened (apparently the third member of staff didn't turn up for work). We gazed longingly at the neighbouring check-in zone operated by Jet2, where there were check-in staff sitting at desks waiting for passengers, and certainly no queues. We shuffled forward slowly, until we finally reached the check-in desk, and after an hour's wait we could finally proceed to Departures.If BA don't want to provide a decent service for holiday flight customers, why don't they get out of the market and leave it for those that do? | 1 |
Norwegian | Travelling back from Oslo to Prague on 11 May 2019 just prior to boarding I was made to put my in-cabin suitcase and handbag on a scale. Since the weight of the two items combined exceeded 10kg, I had to check in the suitcase and pay an inordinate amount of NOK 750. The information about the weight limit and what counts towards it was never communicated to me, and the link on the website is broken (see norwegian.custhelp.com and click on "Find out more on baggage allowances"). Norwegian are effectively running an extortion racquet at the gate, forcing unsuspecting passenger to pay excessive amounts of money for their luggage. | 1 |
EasyJet | Travelling back from Sharm el Sheik on 19th March flight no EZY 2612 and was appalled by lack of food on the flight, all l ever heard by the flight attendants was all the food went on the outward journey, have you ever heard anything like that for a 5.1/2hrs flight | 3 |
Ryanair | Travelling back from Spain in January , we got on a flight that was late taking off and had no drinks or food on the return trip | 2 |
Ryanair | Travelling back from Stansted airport on Monday evening after the coronation weekend. The member of the ground staff checking in passengers at the gate was taking everyone's phone from them to scan the boarding pass and also taking their passports from them. I politely suggested to him that this was not necessary as he could easily spread infections from one passenger to all others. He snapped at me that he could do as he pleased and I should shut up and do what I was told. I told him there were certain rules that he could not ignore. He told me I was an "as*h*le" and he would stop me boarding and flying if I didn't shut up.I followed the Ryanair web site link for contact for request/complaint and submitted a clear report of what had happened. I received a swift response stating that they were not sure what the purpose of my communication was.I responded briefly that it was a complaint against a member of staff for the obvious reasons I had described in the report.I received a further reply later saying that they were unable to do anything about my experience but would forward to a relevant department.I responded asking what the process for escalating complaints was and what timescale might I expect before hearing from them again. No reply from them.Disgraceful. | 1 |
Jet2.com | Travelling both ways the flights were on time and we were quickly and efficiently on board. Return fligh I was unwell and the staff could not have been more helpful. Knew exactly what to do. I have sent a note of thanks and compliment via the website. Disembarking at Newcastle wasn't so good but not the fault of jet2. Outward flight 12022025. Return 25022025 | 5 |
Jet2.com | Travelling by jet2 from the start of our holiday there were Jet2 reps at East Midlands Airport to help us through. On board the aircraft it was a pleasant flight. On landing at Aracifi airport once again the Jet2 reps were on hand to guide us through each way. This also applies to our return journey home. Only one problem is we were sat on the transfer coach to our hotel for nearly 45mns before we started out to the hotel. | 5 |
Ryanair | Travelling from Alicante to East Midlands we got delayed going through passport control, we got to the gate to find it had closed 3 minutes before but we could still see the passengers boarding the plane, they still refused us entry and gate staff in Ryanair uniforms sniggered at us and told us it will be £100 for a evening flight, we made our way back to departures and managed to book another flight through JET2 even ringing the gate telling them that we was making our way as quickly as possible. I'd never use Ryanair again | 1 |
Ryanair | Travelling from Alicante to Liverpool gets to gate 90 mins before joins the queue gets to the front only to be told the gate is now closed, they were short staffed so that delayed the departure by 45 mins , refused to let us board despite the plane sitting there for 45 mins , wasn't just us 7 people got the same treatment had to book another flight which had 7 spare seats on it conveniently, disgusting attitude from the staff who were rude and threatened us with the police , cost the 7 people an extra £100 and spent five hours in the airport, horrible horrible company using shameless tactics for blatant profiteering | 1 |
Ryanair | Travelling from Barcelona to Manchester. The staff were so rude. Yea I know I had to pay for my bag as it was too big. But why do they assume that people who look alike are always together. Lady asking me if I am paying for his bag a total stranger. Had to pay €45 when normal charge is £20. Its strange I did not have to pay while travelling from the UK.I pray to God I don't have to travel with them ever again.They derserve 0.1 but that option was not available. | 1 |
EasyJet | Travelling from Belfast-Faro on Aug 15th 2013 my car keys fell from belt connection under seat on plane I didn't realise this until arrival at taxi outside Faro airport. I immediately went to lost and found office at airport staff very casual about my situation I then contacted my daughter in Belfast who got in contact with EasyJet customer services and at 11.30pm the same night my daughter called to say that staff had found my car keys and they would be at Belfast Intl Airport on my return 2 weeks later. | 10 |
Ryanair | Travelling from Cologne Bonn to stansted. Flight is 40 minutes late, the sign is not shown at the gate and they have changed the plane so I don't have the emergency exit seat I paid for and they will not refund me on the plane. | 1 |
Grupo IAG | Travelling from Delhi to Edinburgh from VS301 to Heathrow and Birtish airways from Heathrow to Edinburgh on 03/02/24 flight was board on time BA1438 scheduled departure was at 7pm.We travelled from quite far and was very tired and expecting to get home as soon as possible . After 30 minutes announced due to the safety reasons they can't carry on this flight have to move in different flight. Then they decided to serve small bottle of water . 8.00 pm transfer from that flight to other flight via bus and board and schedule departure was for 9pm and landed around 10 in Edinburgh.Now we received an apology text and high shop voucher was refundable .I would like to ask Birtish airways did you offer anything to eat or drink or was there anything to buy while you transferred thru the bus .Highly unprofessional behaviour from the Birtish airways and expecting to be full refund.flight was delayed 2.5 hours.Thanks | 1 |
Norwegian | Travelling from Edinburgh to Rome with a connection at Copenhagen. The first section of the flight was very stressful due to the check-in at Edinburgh. I only had hand luggage but had to queue up along with everyone who had baggage to drop off. There was a large group of men travelling with rifles and ammunition which took up a lot of time with only two desks open but no special provision made. Edinburgh service personnel said that Norwegian Air had only paid for two desks and there was nothing to be done. Eventually someone was found to open another desk which sped it up a bit. I was in the queue for over an hour with many still behind me. The plane was delayed 30 mins due to this disorganised system. Apart from the hassle of having to wait in this long queue unnecessarily it was very stressful as the time in between my flights was only one hour so it was a worry for the first leg of the journey. I returned from Rome with Ryanair today arrival time happening to be at the same time as the check- in for the same flight to Copenhagen with Norwegian Air and saw exactly the same problem as Friday with long queue with mix same customers with hand luggage and those with full trolleys of baggage. There are self service machines for a number of air companies but not Norwegian Air in Edinburgh. Again the ground service staff said that Norwegian Air had not paid for that facility. Once we were on board the captain apologised for the delay saying that it was due to the inexperience of the system the new ground staff!. I have enjoyed flights with Norwegian Air from Scandinavia to Britain and Europe over the last 3 years. Had been impressed with the airline and deliberately chose them to go to Rome as an alternative to trying to go via London. However after this experience which was like stepping back many years pre Internet booking I will avoid it until they sort out these difficulties. If Norwegain Air aren't prepared to invest in the same systems in the UK its cheapness will not compensate for the difficulty hassle and stress of checking in. There also was no apparent way to check in on line either though I have been told by customer services that is possible but not always! | 2 |
Norwegian | Travelling from Edinburgh to Stockholm with a connection at Copenhagen. It was a poor experience altogether. Check-in at Edinburgh was a nightmare. We had to queue up for more than an hour even though we only had hand luggage to carry. No fast check-in was available and there were only 2 members of staff to assist a very busy flight. Both flights were delayed. The second flight (CPH-ARN) was delayed by almost 2 hours because we were waiting for the aircraft to come from Tel Aviv. Both flights were crowded there was not enough space in the overhead lockers and since seats are pretty narrow we could not even place our luggage underneath the seat in front of us. I will never fly with them again. | 1 |
Norwegian | Travelling from JFK to LGW on 2 Apr 15 had a terrible trip. First they changed the aircraft but that was ok as we found the old Emirates plane quite comfortable in fact. Then as we arrived at 16.00 from Raleigh we found the flight was changed from 22.50 to 05.00 next day. There was not one person in the airport we could speak to and as we had no local mobile service and Wifi was not free we struggled to contact the contact centre. Had we been able to get free phone calls as EU rules advise we would have cancelled and taken an evening flight with another airline. But we had to wait till 19.30 to speak to a rep- too late for a discussion about a refund. Other EU rules disregarded by Norwegian - no hotel and transport to hotel offered though this would have been reasonable given the huge delay. We got food vouchers for 18 dollars per person which we had to spend by 23.00 as all catering closed then. Then we slept or tried to sleep in a neon lit noise filled lounge in upright seats as not other option except the floor. There were families with children toddlers old people (me included there) all stranded and ignored. The only reason I give a satisfaction score above zero is because the outward flight was reasonable though still late off the tarmac. Wish I had heeded other reviews. We like a bargain and were happy with the price but this company is not offering any kind of value for money so we will not use them again. | 3 |
Jet2.com | Travelling from Leeds Bradford the check in / bag drop process at Jet 2 dedicated area was very quick and efficient, the staff were helpful and friendly. We chose our seats online in advance and the flight was on time . Couldn't ask for more. | 5 |
EasyJet | Travelling from London ... My wife was asked to put her small handbag into her carry on bag. Only non white people were asked to do this.On the way back to Stansted, several members of staff stated that my wife's passport picture (4 years old) did not look like her. Only my intervention stopped my wife's intergation and she was allowed to board.There were also other non-white folks that apparently did not look like their passport pictures.#racist airline | 1 |
Ryanair | Travelling from London to Stockholm. Like most airlines in 2022 (even back since 2015) i expected to get a promt email or SMS notifying me to check in and what i needed to do. Did not recieve anything. Upon arrival at the airport (more than 1,5H before flight) i was advised that since i did not check in online i need to pay GBP 55 per person (3 people) to check in at the airport. I fully understand that RYANAIR is a low cost carrier but come on, an automatic sms or an e.mail all companies who aspires something in the direction of customer service has, even hairdressers nowadays, everyone but RYANAIR it seems!! | 1 |
EasyJet | Travelling from Palma to Belfast International. Our flight was delayed by 2hrs 50mins. We were given vouchers to the value of 4.50 euros each. At check-in the girl told us we could spend them at the airport or onboard we decided to keep them for onboard. We ordered 2 coffees but the stewardess said she couldn't accept the vouchers and that they haven't been accepting them for the last 2 years. It states on the vouchers they could be spent onboard. It's obvious the ground staff have no idea. | 6 |
Vueling | Travelling from Rome to London Gatwick and the very rude cabin crew man tried to stop me from putting my backpack into the luggage area overhead. He tried to publicly humilate me. Despite the fact that all the lugage spaces were empty. No humanity and score zero for customer service. They need further customer service training urgently. | 1 |
Grupo AirFrance-KLM | Travelling from Rome to Schiphol business class with my son. Bought the tickets several weeks in advance. Got to the check-in desk in Rome to be told that the flight was full, my seat was fine but they were downgrading my son to economy. They said that if the person who now had my sons seat did not turn up for the flight, then he could keep the seat. I've heard about airlines selling more tickets than seats before, but I had never experienced myself until now. KLM are an absolute disgrace, and to top it all they are refusing to give me a refund for the difference in the price of business and economy. I will never use them again, I will use a connecting flight with another airline to get to Schiphol in future. | 1 |
EasyJet | Travelling from Scotland to Netherlands and being fully vaccinated, we weren't required to have a covid test done according to the Netherlands Government website. But, easyjet staff didn't allow us to board the plane, because they said "this is how they operate for months" and a Covid test is mandatory.When we showed them the government website(and how it states that it is not required) they still didn't care, and just repeated that they wanted a covid test.On top of that, when we asked if this is an Easyjet policy, they answered that they didn't know, and that we should have gotten all the necessary information through an email on the app, but nothing was stating that a Covid test is required..In addition, when we asked for further information regarding any paperwork that might be necessary they said we should "google" what is required.Overall, it was a really frustrating and sad experience, I would definitely avoid them in the future. | 1 |
EasyJet | Travelling home from Alicante airport, we were informed that the toilets to the front of the plane were out of order.They continued to offer food and drinks to passengers with lots of children and the normal concences occurred!How can an Airline be allowed to travel with 50% of it's toilets out of action and carry on without a remedy! | 1 |
Jet2.com | Travelling it's not easy with | 5 |
Grupo AirFrance-KLM | Travelling on KLM to Norwich frequently I have noticed the less than wonderful arrangements when boarding a flight at Schiphol . We are all crammed into a small space in the basement with many flights, which is very confusing, especially for elderly passengers. On my last flight a few days ago we were considerably delayed (even though the plane was on time) due to confusion at the check in. An elderly woman and man kept asking for assistant which wasn't given. The tiny turn door to the airport bus is very difficult to turn with luggage, especially for elderly or those with children. We waited on a 2nd bus with 7 people for 25 mins for no apparent reason, and none given with the doors open to the freezing air. The elderly man and woman were given no assistant with their bags or getting on the bus or plane, even though they asked many times. | 3 |
Jet2.com | Travelling on my own,it was a good experience Thank you Jet2. | 5 |
Wizz Air | Travelling on the 28th October to Thessaloniki from Larnaca with Wizz Air. The actual flight was scheduled to depart at 11.00am. They delayed the flight for 30 min 2-3 days before the flight. After every single passenger was boarded the pilot announced us that because in Thessaloniki it is a celebration due to the 28th of October National day, the airport will be closed for 2 hours so the new departure time would be in 55 minutes. While all passengers are seated like sardines in a fully booked flight. Didn't they know its a national holiday? Why didn't they postpone the flight for 2 hours 3-4 days before the flight so they don't torture their customers? Because before being passengers we are customers. And if you create feelings of dissatisfaction we will not fly with you again. Guys you treated the situation really badly and unprofessional. | 6 |
Jet2.com | Travelling to Ibiza and there was a lot of party groups, a lot of screaming and swearing for no reason and the cabin crew didn't seem to do anything about it? | 3 |
Vueling | Travelling to Paris for a concert on the 21/11 and flight was changed to the previous day! This is costing an extra 250 euros for accommodation. Yesterday flight was changed again for a second time to a late flight arriving in Paris at 10pm on the 20/11. No refund option - WILL NEVER EVER TRAVEL WITH VUELING AGAIN OR RECOMMEND THIS AIRLINE TO ANYBODY - DEPLORABLE CUSTOMER SERVICE. | 1 |
Ryanair | Travelling to Portugal for the first holiday with our 10 week old baby and disgusted to find upon our online check in that I have been separated away from my husband and my friend who is travelling with us- despite the aircraft being half empty! We are sat in 3 completely different sections of the aircraft!!Firstly, this is stupidly inconvenient for a new mother trying to handle her small baby onboard now alone with hand luggage and baby bags without my husband or friend beside me to assist and secondly, how do you think events would unfold should there be an emergency situation on the aircraft when families are forced to sit apart for the sake of making more money!!??...I guarantee there would be far more panic and desperation added into the mix if families have already been forced apart for the flight!!! And this could cost lives! As I am myself ex flight crew, I know that by splitting families apart can cause undue stress and generate unnecessary boarding delays and bad feeling between the passengers and the cabin staff. And guess what.... losing more revenue overall as customers won't choose to fly with you again AND won't be purchasing drinks and snacks onboard because lets face it, who would bother when you can't have a nice relaxing drink to start the holiday with your family?! I fly with FR at least 3 times a year..... but i'll gladly give my business to EZY and ZB from now on.... plenty of other airlines who genuinely care about families travelling together! | 1 |
Ryanair | Travelling to Tenerife with one case for the hold, and cabin baggage, my husband and I were unceremoniously told we were over the Ryanair weight (15kg when most other airlines are 18 kg plus). We were to "go over there to pay the excess, then come back for boarding cards"We went "over there", paid our excess of £20 per kilo to an absolute moron who never spoke to either of us.Receipt in hand we went back (yes queued again) the first moron had gone, and was now replaced with a faceless female, who would not look AT us , just looked at the receipt, and gave us back our paperwork.Onto passport control, where we were told that in our paperwork we only had my husbands boarding card, which she had scanned, and if he left to accompany me to retreive mine, he would have to have another boarding card printed at a cost of another £50. Luckily(?) for us the passport lady was very nice and allowed my husband to stay with her while I went back yet again to the check in. Now! I must admit I did not queue this time, just went to the front and asked if they had got my boarding card please. Another faceless female snapped "name"? I replied, she looked amaong 8 or9 boarding cards and pulled one out. "receipt" she snapped .My husband has it.. After a phone call she shoves my boarding card at me, still not looking at me. No apologies for their error, no smiles no welcoming comments. Never ever ever again. | 1 |
EasyJet | Travelling today from Belfast to Luton 21.50 flight 30.04.2021 and a cabin crew member called Andy was on duty what an absolute diamond he even gave me a pen 2 do my sudoko he really brightened up my day what a great guy xxxx | 4 |
Ryanair | Travelling with 2 adults and 2 small children.Using online checkin was forced to purchase seats as according to seating map only available seats with 2 together were chargeable.Once on the plane there was at least 14 sets of 2 seats together empty in the non chargeable rows.CONTINUED EXTORTION FROM RYANAIR. | 1 |
Jet2.com | Travelling with Jet 2 is always a pleasure. | 5 |
Jet2.com | Travelling with Jet.2 is like a breeze of fresh air compared to certain other airlines. You are made to feel like a valued customer as opposed to one that is there to be milked for as many extra sales or penalties that are achievable from you. How an airline travel experience should be. A shame that others don't quite seem willing to provide the same experience. | 5 |
Jet2.com | Travelling with Jet2 is always a pleasure from the booking in to the flight. Always smooth and very helpful staff. Planes are immaculately clean. | 5 |
Jet2.com | Travelling with Jet2 is always straightforward with good passenger control and plenty of assistants to help at the various travel points. The mantra "friendly low cost travel" is not quite accurate - it is certainly friendly but is not low cost but maybe that's the price we have to pay for the "friendly " element! | 5 |
Jet2.com | Travelling with Jet2 is always the best experience from boarding to arrivalThey look after youTried several carriers over the years but Jet2 are the best | 5 |
Grupo AirFrance-KLM | Travelling with KLM again was a disappointing experience from the ground to the gate. Our luggage was missing from their codeshare airline from Sevilla to Amsterdam. We are currently back home with no news on our luggage. Secondly on our departure, we wanted to clarify on our seats but was shut off on our request at the gate. Upon reaching the gate, the staff simply waved off with a full flight without listening to us and constantly cutting us in our sentence. We were even told that there is no need to listen to our long story. The boarding was also messy with no clear instructions on luggage to be put on hold. On board, I was questioned why did I not prepare food for my baby when I had ordered for infant food during booking of the flight. It was an awful start to end and start our year with KLM. | 1 |
Ryanair | Travelling with Ryanair may be cheap but my God the old sayuing " you only get what you pay for" comes in with a bang on Ryanair.Rough. | 3 |
Iberia | Travelling with a small dog sounds simple. It is not.The size restrictions are just to strict. Mine is 36cm restriction is 25cm in the cabin. Only direct flight wich get converted to vueling they do not allow dogs in the hold. | 2 |
Jet2.com | Travelling with checked bags. Check in and boarding was painless. Flights were on time. Plane was clean, and seats comfortable. Staff were friendly. Have travelled with Jet2 several times before and would do so again. | 5 |
Turkish Airlines | Travelling with my 83 Years Semi disabled Mother, Booked tickets 2 months in advance & requested disabled person to aircraft assistance. Ist - Rize Flight= Checked in two hours prior to departure, Headed to the special assistance desk to be told that they had a long line of waiting which if we were to wait, we would miss our flight, The supervisor suggested for us to walk through security and catch the buggy service which was easily available, Even though this was very painful task for my older Mother, we did as we were advised only to be told at the buggy company desk which was far further from the security that their service was chargeable as they are a private company! We had no choice but to pay the EURO 10.00 to get to the gate (ONLY) NOT to the aircraft as we requested & booked two months ago! Rize - IST flight: Checked in at the business class separate lounge, I told the hopeless only agent that we booked the special assistance and needed the car lift to up to the aircraft as Mum cannot walk the stairs as the airport has no air bridge at all, She replied confirming that all was in order, When we tried to board, We were told by the SAME agent that she could not get the car lift and that we had to walk up the stairs, I asked for her manger to attend, He told me that I did not request the assistance, I had to show him the original confirmation email, then we got the car lift to the aircraft. Arrived IST, Wheelchair agent was waiting for us as we disembarked HOORAY, the agent assisted us through the jet bridge & left us by the seats at the gate claiming that another agent meant to assist us the very long way to the baggage hall – Guess what NO ONE showed up for 40 minutes and no one was available to assist! Be warned Turkish Airlines do not provide disabled assistance even if booked and their staff are liars. | 1 |
Turkish Airlines | Travelling with my 83 Years Semi disabled Mother, Booked tickets 2 months in advance & requested: disabled person to aircraft assistance. Ist - Rize Flight= Checked in two hours prior to departure, Headed to the special assistance desk to be told that they had a long line of waiting which if we were to wait, we would miss our flight, The supervisor suggested for us to walk through security and catch the buggy service which was easily available, Even though this was very painful task for my older Mother, we did as we were advised only to be told at the buggy company desk which was far further from the security that their service was chargeable as they are a private company !! We had no choice but to pay the EURO 10.00 to get to the gate (ONLY) NOT to the aircraft as we requested & booked two months ago !!Rize - IST flight: Checked in at the business class separate lounge, I told the hopeless only agent that we booked the special assistance and needed the car lift to up to the aircraft as Mum cannot walk the stairs as the airport has no air bridge at all, She replied confirming that all was in order,, When we tried to board, We were told by the SAME agent that she could not get the car lift and that we had to walk up the stairs, I asked for her manger to attend, He told me that I did not request the assistance , I had to show him the original confirmation email, then we got the car lift to the aircraft ... Arrived IST, Wheelchair agent was waiting for us as we disembarked HOORAY, the agent assisted us through the jest bridge & left us by the seats at the gate claiming that another agent meant to assist us the very long way to the buggahe hall – Guess what NO ONE showed up for 40 minutes and no one was available to assist ...!!Be warned Turkish Airlines do not provide disabled assistance even if booked and their staff are liars | 1 |
Jet2.com | Travelling with twin boys, just approaching age two presents it's unique challenges. All the staff on the ground and in the air at Bristol and Tenerife were so accommodating and kind. It's always Jet 2 for me as nothing is too much trouble for them. | 5 |
Ryanair | Treat customers like cattle. I'm writing this eight minutes before the gate closes per the boarding pass. They've said the flight is on 'final call' and yet priority boarding isn't even complete.Very very poor. Price is affordable, but service is laughable. | 1 |
Ryanair | Treat customers with arrogance, disdain and like cattleUse only when no alternative | 1 |
Ryanair | Treat people like cattle, they in turn will rate you as poo. Too many extras, get real and give people a decent trip | 2 |
Ryanair | Treat people like cattle. Will never fly with them again after my experience witnessing the way they are treating Ukrainian refugee. Ryanair go to incredible lengths to maintain their position as worst airline ever. Obviously it comes from the top and staff don't seem to have any room to deviate from rigid procedures | 1 |
EasyJet | Treat you like a criminal under investigation with the bag checks and restrictions. The staff are great but the way easyjet try and squeeze every last £1 out of you makes it wholly u enjoyable. Delay repay compensation service is impersonal and impossible to dispute. Have never caught a flight with them that has left on time. I will never be flying with them again. | 1 |
Wizz Air | Treated disgracefully as a disabled man. Charged for extra legroom which we didn't get and can't get a refund. Some of their staff are completely void of compassion and understanding. Never again for my family | 1 |
Jet2.com | Treated helpfully on the flight as needed some assistance. Cabin crew, smart and pleasant as always. | 5 |
Ryanair | Treated like cattle, talked to like you were nothing, never again | 1 |
Ryanair | Treated like cattle- or perhaps lambs to the slaughter would be closer.This is the airline, remember, who suggested charging for the toilet, or removing seats and having passengers stand up! | 1 |
Ryanair | Treated like cattle. Constantly tried to sell us something on board. Stewardesses took naps on the front seats having closed off the first five rows of seats after announcing this was due to airline authority rules in Summer. Blatant lies. Most irritating. Horrible decor. No tea. Charged for boarding card. Will never fly with this tin-pot airline again so long as I live. Think that covers it. | 1 |
Ryanair | Treated my wife and kids like fools and staff laughed in their face. Have used Ryanair multiple times but this has shocked me! | 1 |
SAS | Treated myself to a business class seat from Arlanda to Heathrow. The business lounge was very bland. Boarding the aircraft, I found two children sat in my seat, asked them to move, to which a very rude father replied that I should seat where the children should be sitting. The cabin crew did nothing to resolve the situation, so I was left sitting in the wrong seat. Polite cabin crew otherwise but bland food. On time. | 3 |
Iberia | Treated ourselves to Business Class flying from Madrid to Havana return. It was a very enjoyable flight both ways. The flat seats were great for the overnight flight on the way back. The cabin crew were attentive but not in your face. The plane appeared relatively new. The only downside was that as an English speaker found the crew and captain hard to understand but only a minor irritation. | 7 |
Jet2.com | Treated so well , had option to move seats with my family , lovely experience â¤ï¸ | 5 |
Ryanair | Treated unfairly by Ryanair?I was. So, millions of other people.Sign the petition to End Ryanair Unfair Charges for Cabin Bags, Airport Check-in, and to Compensate Passengers by going to change.orgOne we have enough signatures, the petition must be heard in Parliament | 1 |
EasyJet | Treated very badly at lanzarote airport…. Delayed for 11 hours with promise of compensation never got a penny…. Rude rep reported but ignoredHoliday itself was good, accommodation clean and as described | 1 |
Jet2.com | Treated well on board. Stall are attentive and service is great. | 5 |
Pegasus Airlines | Treating people like cattle and fooling usThey cancelled our flight and let us wait like cattle for 10 hours without any information.Besides that, they are refusing to return money, eventhough they gave us refund paper.They just keep ignoring my mails. | 1 |
EasyJet | Treatment of customers has become increasingly shocking - regardless of your loyalty. Changed my flight times from Portugal so I would have missed a prepaid game of golf and was forced to stay away another night attracting more costs like hotels and airport parking costs. I also lost extraLeg room seats. Complained but received no response. Covid cancellation vouchers were difficult to track and use pretty sure I lost a significant amount of money through the vouchers but I could never prove due to the protracted and complex system of issue and redemption. | 1 |
EasyJet | Treats you like a pig.Did a final call 30 minutes before even starting to board. Stressed out my cotravellers so we rushed there. Sweaty, took of some clothes to cool down and then they ushered us on the tarmac to wait in the rain and exhaust fumes. Absolutely rubbish, and staff couldn't care less. | 1 |
Ryanair | Tremendous value and has revolutionised air travel | 5 |
Wizz Air | Treviso to Lviv. Seemed like a new plane. Very comfortable satisfactory legroom and very polite and friendly service. | 9 |
Lufthansa | Tribble experience with customer service on phone using phone number provided for Canada.1-800-563-5954 I called 3 times to obtain some information about the refund that I hadn't still got for the tickets that I cancelled 20 days ago. The first call was answered by an Indian accent lady who was so reluctant to look at my file and would barely answer my question. I had to call again hoping that I would get a better customer service representative. The second time was connected to an Indian accent guy who was clearly eating something while talking to me. He asked me whethere he can put me on hold to investigate, and I was on hold for 20 minutes. I got frustrated and hung up the phone and dialed again. Finally the third time I get connected to a helpful lady that looked up my file and answered in less than 3 minutes.I would never book with Lufthansa again because of this kind of service they provide to the customers. I hope Lufthansa management would take care of better serving their customers by reviewing their customer service representatives' performance. | 1 |
EasyJet | Tricky dealing with online booking but Ahmed was really helpful! Thanks mate. | 5 |
EasyJet | Tricky people... Be aware I paid for a 15kg bag when checking in at Nantes.airport I was told to keep it with me as a small suitcase and as boarding they said no and I had to pay an extra €29 euros! What a rip off they are tricking customers and you have different messages,,, on the way to Nantes from Gatwick the staff said take the suitcase with you on board? Small one! Very confusing anf so rude at the airport, another guy before me was tricks and refused to put his laptop on ,another woman was crying,,, meanwhile lots of spaces on the plane!! Very rude staff , mixed messages,,, BA is much better ,I truly hope easyJet doesn't survive, they are terribly bad and late as well | 1 |
Ryanair | Tried , for 3 days to rebook flights with Ryanair ... I was due to fly to malaga today... due to restrictions, I tried to rebook other dates . Mr O Leary promised no charges !!Phones are down.. no customer services... no chat service... an absolute joke | 1 |
Ryanair | Tried 3 different credit cards and it won't accept any it says the details are wrong.so I've now given up.i promised myself I wouldn't use the company again thanks Ryanair for reminding me why | 1 |
Grupo IAG | Tried BA business class the first time. Average service. Food was far below standard, the mains were way too salty. On the return flight, I saw a male attendant bringing breakfast to a nearby passenger. As the main was too salty in the last flight dinner, I didn't eat much and was already hungry, so I asked for breakfast but the reply from the attendant was that it's not time for serving breakfast yet. Saved my breath and didn't argue with him. By the time breakfast was served, which was more than an hour later, I was already not feeling very well and couldn't eat any. | 1 |
Ryanair | Tried a flight in December 2021 via Skyscanner. I was told the booking request was sent to Ryanair and they I need to wait for confirmation. Ryanair did not send any confirmation of booking, therefore I made alternative arrangements.It was only untill the next day I saw they had charged my credit card for the full amount (without providing a booking confirmation) I called their CS and they were terrible, no help at all. I had raised a complaint in December and chased 3 times and have not received a response. Will never fly with them again. Deserve to go bankrupt | 1 |
EasyJet | Tried a lot of times to contact customer assistance, waited hours but they never connect. Trying to change flight and it's showing 3x extra price for no reason. | 1 |
Vueling | Tried adding a pet cat to an existing reservation. Impossible to do it online. Tried calling customer service: only fully automated voice service with no possibility to actually speak to anyone and no menu options for adding pets. Tried online again: no option to request this via chat. | 1 |
EasyJet | Tried after hours a number that someone else posted and got through in 8 minutes.....03303655030 Initial answer is in German but press 1 on selection and get through. Good luckThis years flight cancelled and as we wanted to book for next year we (Stupidly) ageed to accept a voucher. However, you cannot use the voucher online. I spent 3 hours on phone yesterday and no answer and I am 3 hours 33 minutes into todays call "on hold"... It is so obviously clear they want to avoid taking bookings with the vouchers as this does not bring in any revenue for them. They only want brand new paying customers so are doing everything possible to make it IMPOSSIBLE to book with the voucher. This should be investigated by the watchdog/ombudsman as I am sure this tactic is not correct in any way. We paid for our flight, THEY cancelled it so why can we not rebook with the voucher online? | 1 |
Ryanair | Tried all day again to get through on chat as they still haven't refunded our money and no reply. they are an absolute shambles. they do not deserve customers. This is my forth day of trying. | 1 |
SAS | Tried almost half a day to book a flight and now gave up frustrated:Attempt #1: Tried to book on the homepage -> technical error appears.Attempt #2: Call the hotline (because it is the only suitable flight) and try to book it. Customer service representative is impolite. Payment link sent -> But: many spelling mistakes in the passenger name.Attempt #3: Call again, fix all typos (which takes ages). Try again to proceed with the payment -> Payment link expired in the meantime.Attempt #4: Did not want to call again so this time trying the chat service -> chat service can not help in sending a new payment link -> need to call hotline.Attempt #5: Call again, get a new payment link sent. Finally, it all looks good!! Price as advertised when booking was started.After entering credit card details and authorising the transaction, secretly the price almost doubled! Calling again the hotline super annoyed. Customer service representative is unfriendly and tries to convince me that it is my fault and that this is the actual price. This is not true, the price only increases (secretly) at the last step of the process. Seems like the algorithm tries to trick customers into accepting a higher price.Finally, giving-up, frustrated. Never SAS again. | 1 |
Ryanair | Tried booking a flight on a ryanair flight through skyscanner from Manchester to Porto. Ryanair simply woyuld not accept payment, it didn't matter whether I was using mastercard, visa or paypal, it simply would not work. Payment for my return flight with Jet2 went through no problem.And then trying to find someone to talk to at Ryanair. Impossible. I now understand why everyone hates Ryanair. | 1 |
Lufthansa | Tried booking a flight, no error, no confirmation. I am now calling and waiting in the que so far 20mins. | 1 |
Grupo AirFrance-KLM | Tried booking a flight, there was a major bug when adding payment info where it wasn't possible to write anything in the box for the expiration date of the credit card, this led to my session expiring before I was able to pay and when I tried booking the same flight again the price was $80 more expensive. Very scammy, would avoid at any cost. Support was no help what so ever and didn't care, kind of sounded like she hated both me and herself to be honest so she probably has her own problems | 1 |
EasyJet | Tried booking a hoilday in Gran Canaria for three weeks in January.If I fly from Gatwick then the price is over £300 more expensive than flying from Belfast, Bristol etc.So it seems that Easysleazyjet are just trying to rip off anyone flying from Gatwick for a holiday. | 1 |
Ryanair | Tried booking flights with this company and what a dreadful experience. Nothing professional with them at all so have now resorted to taking a longer and more expensive rout back to the UK as at least that way I can guarantee my journey will go ahead. Last time i used these cowboys, my flight was delayed by almost 4 hours | 1 |
Wizz Air | Tried booking on the iOS app, approved the payment in my credit card app but then the app crashed and took me back to the start. Checked my emails, no booking confirmation, so I started again but this time on my laptop web browser. This time worked fine, but then I see I've got two costs, and now because I'm flying in less than 14 days I have to pay a £165 cancellation fee for the duplicate booking. Tried to log a complaint, but it says it was booked through a third party - which is not correct, I did it direct with Wizz air. My only option is to call the contact centre, at a large cost per minute to me. | 1 |
EasyJet | Tried calling to discuss a pending flight as the UK government advises not to travel to the destination.....was on hold over 1 hour. Very Very poor customer service. Easyjet your a disgrace | 1 |
EasyJet | Tried chat on mobile phone. Proved problematic as cut off twice. Chat on laptop was great. Phindile was very clear and helpful. | 4 |
Ryanair | Tried checking in online on 2 devices. Document number field cannot be entered so not possible to check in. Been waiting a long time for customer care agent to answer. AWFUL SERVICE SET UP TO RIP CUSTOMERS OFF. SHAMEFUL | 1 |
EasyJet | Tried for days no customer service advisor responded | 1 |
SAS | Tried for two days to contact SAS. Their website was down the entire weekend. On top of that, their customer service number did not open on time on Sunday, June 28. Called 23 times from 9:00 ETD to 9:28 EDT, only to get a recording that their office is now closed. Yet, their recording said they should have been open from 9-7 on sunday. Poor customer service, poor website, and no back up reservation number to contact airline. | 1 |
Grupo IAG | Tried getting the mobile boarding cards for family and the app only gave the lead passenger , had to mess around by signing out and using booking ref to get the others , why is this so complicated for BA . Please fix it | 2 |
EasyJet | Tried online to add luggage. Unfortunately I added the wrong bag size. Called customer services to see if I could change it to a larger bag but they said no. I was happy to pay for the difference but their attitude was there was nothing they could help me. | 1 |
Ryanair | Tried ordering via onboard app. It did not work, no service forthcoming. When finally ordered from the stewards, no cold drinks, all room temp. & no ice available. To then make things worse I now find after paying contactless I have been charged £13 & €13 for the same purchase. | 1 |
Lufthansa | Tried reaching Lufthansa unsuccessfully on their service number for 3 weeks to rebook an existing old corona affected ticket. When I finally reached them today, the price of the new flight had doubled in comparison to what it has been the last three weeks, and I had to pay for the fare difference!Had Lufthansa answered their phone once in the last three weeks (I tried more than 10 times with 20 – 60 minutes waiting), then the fare at that time would have been cheaper than my original ticket, thus no fare difference for me. So I am being punished for Lufthansa not answering their phone.How can an airline force you to call them to sort your issue, and then not have capacities to answer customer calls? Then enable more online services, or hire more customer service agents!! | 1 |
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