Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Tried ringing a few time with no luck, but got through after waiting on hold for 2 hours. I didn't mind, just potted about the house, with the hold music playing in the background. I understand EasyJet, like many other companies at the moment are incredibly busy. Our flights had been rescheduled, which unfortunately were not convenient for us and so I rang through to request a cash refund. The easyJet employee I spoke to was very friendly and listened to the reason's I had for a cash refund. I can imagine EasyJet call center staff are currently being bombarded by angry, entitled customers - due to circumstances that are completely out of the call center staff and EasyJet's control. The employee I spoke to was great and an asset to the Company! I can't remember their name, but I'm more than happy to provide more information to pass my gratitude on to the person I spoke to and solved our issue. We had our full cash refund within 2 days of me ringing. I'll definitely be rebooking with EasyJet in the future. | 5 |
Grupo AirFrance-KLM | Tried several times to get my name changed in the Flying Blue program.... I am not able to claim missing miles. And now had to pay for extra luggage though, I am a silver Member....after Long waiting time, I get through, and is told, that I will have to send a picture of my passport.... I send a picture of my passport.... And afterwards, they write Back, that I can NOT use my personal email, that I have been using for the last 4 years through Flying Blue....I write Back to Them. And get an email for NOT being able to deliver my email since the domaine is non-existing....As a statement, I will start using other flight companies. | 1 |
EasyJet | Tried the customer Service chat. After waiting 15min to be connected I responded 2 min after. And never got a response, just that they didnt hear from me and therefore close the chat.. I never received an answer on my question | 1 |
Ryanair | Tried the routes from Billund-Faro and Billund-Tenerife.+ On time+ CheapYou get what you pay for, no more, no less. | 5 |
Jet2.com | Tried to amend our booking as my wife had cancer...so we wanted to simply move the holiday to next year. They wanted £50 per person. So family of 5 was £250 and yet clearly the admin would take 10 mins. Instead I spent £240 to just cancel it and lose my deposit. I'll thus book the new one with TUI or someone else. I've ammened cruises and holidays before- never known such a steep amount to change a booking and considering we have no choice I think its very poor. Very very poor. | 1 |
EasyJet | Tried to assist, but wasn't understanding my issue and therefore left the chat unresolved. | 2 |
Lufthansa | Tried to book a basinett for our infant, when purchasing the ticket i was advised to book closer to the time, which i tried to do and they said only one spot was available. Meaning my wife and i would have to sit on different parts of the plane and we have 2 year old as well. Phoned customer support, and they were not much help. | 1 |
SAS | Tried to book a flight for three persons. The online booking system is slow and very cryptic and limited compared to other airlines. For example, there is no way to specify that you are a vegetarian for the meals.After I paid our trip the booking was messed up. Four check-in bags outbound and only one check-in bag inbound. There is no way to fix things online or in the mobile app. So I looked up the customer service phone number from their website and called. They told me that they can not do anything to fix my booking and that I should contact customer service!?!? Then they said customer service does not have a phone number but I need to fill in an online form. On their website there is no forms to fill in, just a chat bot.I wish I never had chosen SAS. I'm not sure I will even dear to board the flight after this experience. I'm doubtful they can reach the destination with so bad quality and reliability of their systems. | 1 |
Vueling | Tried to book a flight since I wanted to leave Spain soon because of corona virus measures. Vueling had a flight available but I could not complete the booking process on 'desktop' version of the website. Website was extremely slow, list of countries did not load, and no option to manually enter country name. Finally managed to complete the online process using mobile browser on my phone. But after last step (payment) a message appeared: "Due to a communication error between systems, your booking payment had not yet been validated. We'll send you an e-mail with your booking status within the next 12 hours". Why should this take 12 hours? I was afraid to book a flight at another company, because my payment was being processed. Tried to get in contact through multiple Vueling phone numbers (Spain, Netherlands). Not possible to get through and initially the phone menu did not respond to my key presses. I was asked to enter a 6 digit booking number but my number exists of digits and letters. Also not possible to see booking details through website because of error "This type of booking cannot be changed via the website". I did never receive the e-mail about my booking status. | 1 |
Ryanair | Tried to book a flight to Faro from BRS got to pay now wouldn't work tried on a different device still unsuccessful asked for assistance from the helpline told no problems on their end told I can book flight at the airport if needed so not helpful ,then suprise suprise later on flight goes through at an increased price and to make it worse flight price then drops the following day and the next day really dissatisfied by the dishonest unhelpful working practice of Ryan air ,still waiting for a response to numerous complaints told it could take up to 14 days perhaps they are extremely busy with the huge numbers of customers they have ripped off . | 1 |
Ryanair | Tried to book a flight to Murcia. I completed the form correctly but the site would not allow me to pay! Spoke on live chat and was just given links which did not work. Tried a few more times with no success, so tried the live chat again and was informed that the site only worked on Google Chrome and not Apple ??????? I will now be booking Jet 2...... | 1 |
Ryanair | Tried to book a flight using their website. The flights were showing as available on their website and several price comparison websites. When I was attempting to select the type of fare, the website just showed a blue spinning circle. I thought, these things happen. I contacted their customer service using the online chat. After waiting for a long time to be connected I explained my situation, the customer service agent implied I was lying that I was having issues with the website and just said the website was working fine. I sent a screenshot of the error, after which they accepted there was an issue and provided by with a number through which I could book my flights over the phone. When I called the number an irritable and rude customer service agent said I couldn't book a flight over the phone ever and offered no solution. Sadly, Ryanair is the only airline to fly to my destination from the airport I need to go from, otherwise I would 100% avoid using them. If something goes wrong, expect Ryanair to tell you the wrong thing, waste your time and leave you stranded. | 1 |
Wizz Air | Tried to book a flight- needed to set up an account which is already annoying. Set one up and then asked to verify but the verification email never arrived.Thanks for wasting my time wizz air. | 1 |
Lufthansa | Tried to book a flight. Site errored out. The money was put on hold and couldn't get it cancelled by the bank even though there was no actual booking thay went through. Waited 1 hour on customer support to get disconnected. | 1 |
EasyJet | Tried to book a holiday through EasyJet Holidays, the price was good and included everything I wanted.I followed the booking process up to and including paying a deposit only to be told the holiday is no longer available and the alternatives offered are three times the price.Blatant false advertising, I will avoid EasyJet in the future. | 1 |
Ryanair | Tried to book a larger carry on bag with prority bording, but the website reported this option to be sold out. Had to book my case as hold luggage, only to find out later that the carry on option was mysteriously available. the website is overloaded with all the crap they are trying to sell you, and my god they are now selling scratchcards on the plane, been watching the benefits family on Paul and Harry I guess,"Oi mate got any scratch cards, shut up!" | 1 |
Eurowings | Tried to book a ticket online but their system had problems. I received a successful booking notice on the site but no confirmation email. When I called their support team I spoke to the rudest woman one can imagine. I will not be attempting to rebook my ticket and I will think twice about ever flying with eurowings again. | 1 |
Ryanair | Tried to book an elderly parent on Ryanair online booking system on a holiday with my family - system mysteriously stopped working and had to log in again- cost of flights went up €100 moments later. In airport with my children on family plus which says 10kg & small bag - they were small bags but Ryanair staff insisted they were 10 kg bags and charged us 45€ for each bag because Family plus are non-priority. Appalling airline staffed by horrible people- makes me ashamed to be Irish. | 1 |
Eurowings | Tried to book and completed process on a very shaky booking site but no booking issued, tried their Chat system too. A total waste of my time. Having read these reviews I wouldn't touch them, | 1 |
Lufthansa | Tried to book flighs for an hour now. No matter what device, browser or mode I use it always crashes just before payment and asks me to refresh. Then I refresh and suddenly it's all 200 Euros more expensive. Called customer service and they quoted me the same flight for even more, although I told them about their website error. For an airline like Lufthansa this is very disappointing. | 1 |
Grupo IAG | Tried to book flights to Japan. At the end of the booking process, I received an error message that the booking cannot be completed. However, I now have a pending charge on my bank account for 3 days. I have tried contacting via chat and phone - but apparently they are 'busy with other customers'. Absolutely no alternative to contact them. How is it possible that BA is still operating? Surely the management/ leadership have seen the consistently terrible reviews. | 1 |
SAS | Tried to book ticket for 2 via sas ap. Entered all details then told error and that the booking had not gone through. We tried on another phone and it confirmed.Last night we both received invite to check in.It seems my initial booking had gone through so we had double booked!!We tried to call but customer service had closed for the day. I messaged sas technical support to explain situation. This morning followed on with calling customer service.After waiting on line for 35 mins the call agent said he could not help me as we did not call them yesterday as today was the same day as the trip. I said surely there should be something that flags same names on bookings to highlight that there may have been an error... The guy mentioned possible tax refund and said there was nothing else they could do, 'have a nice day' and hung up before I could even ask how that works and reconfirm that we did contact them yesterday. So rude and disrespectful with shocking customer service provision. | 1 |
Ryanair | Tried to book tickets but they wanted verification photo ID and signature. They won't accept signature, Tried about 25 times. Been trying 5 hours. How can I sign a signature with my finger the same as my documents. Clowns at Ryan Air .the most pathetic website ever. | 1 |
EasyJet | Tried to book twice and both times they have cancelled the flight months after the booking, and offered unsuitable replacements. I'll not be planning to fly easyJet again - they seem to sell flights that they have no intention of actually running. | 1 |
Norwegian | Tried to book two tickets from CPH to BKK but they had problems with their computersystem so we got no bookingconfirment but money was reserved on my bank account. Phoned them but no-one was interested or capable to help. Terrible experience! | 1 |
Ryanair | Tried to book with Ryan Air - did not work even with the account authorisation. Called their Customer Services asked to reboot computer. Still did not work and they are unable to help - even to take bookings over the phone. The suggestion was to log in with a different email address!! Not satisfactory for an on-line airline!! | 1 |
EasyJet | Tried to call Easyjet three times today. Stayed on hold for over an hour and a half each time, only to be cut off. Cannot change my flight without a fee online, despite the email they sent me saying I can.Have previously emailed them, sent their contact form, all gone unanswered. | 1 |
Grupo IAG | Tried to call and cancel a flight tomorrow due to an emergency. The BOT that replied just kept texting me T&Cs for cancelling the flight. Completely useless like the BA app | 2 |
Vueling | Tried to call them before my flight to Copenhagen, couldn't get to talk a real person.Travelled home from Ibiza.A representative I spoke to were plain rude.She laughed at my "problems", and told me something about her girlfriend, who broke up with her. She didnt want to hear my questions....Really strange.Have met other really nice people i Vueling in Paris, that is the only reason for giving them 2 stars. My experience with Vueling on Ibiza was so strange I was speechless.I know they are cheap - and I do not expect a lot from cheap airfare. But you do not have to be rude and impolite.A few nice words can help a lot of passengers. | 2 |
EasyJet | Tried to call this incompetent company, I spent 1 hour and 30 minutes, trying to ask for assistance. The prompts are on repeat, when you eventually get to speak to someone, the phone hangs up. I tired the chat bot, the person I "spoke" to referred me to another chat bot, which didn't involve humans, only robot. Which obviously did not help. Can't get hold of anyone to help. No care at all. They also say "feedback is important to us", yet I look at the reviews here, they clearly do not CARE at all about feedback. I quote "your feedback is important to us"?. Really? Our flight was delayed recently, the email said due to "air traffic" which was "out of their control" yet the pilot said it was actually due to a breakdown of the plane and "technical difficulties". The plane that we eventually boarded, was concerning and worrying as it was making terrible noises and did not feel safe. It literally felt like they got another random plane from the rubbish dump to get us on the flight as quickly as possible in order for them to avoid paying compensation to all passengers. I do not feel they had any bodies safety as a priority, the priority was to avoid compensation to all passengers. Over and above this, they ran out of food on the plane, because it was such a rush. My kids had no dinner on this flight. EZY8058. Bunch of crooks. Flying these days is so stressful. There is no care anymore when traveling. When leaving the UK, you are treated like a criminal. Bras, panties, personal items, are thrown all over the place, the airport staff are treating you like criminals. Power trips. All of a sudden GDPR is non existent. It's disgusting how we are all treated. Again, it's all about money. We going backwards. People sort this out! It costs nothing to have a smile on your face and to be treated with respect. I want to add that the EU airports are always so polite, fast, organised and it's always a pleasure going to the EU and leaving the EU. There is something wrong with the attitude of the airport staff England. They are so rude. Also, this nonsense of charging over £48 for an extra cm or 2 over their "size requirements for luggage" is daylight robbery. It's disgusting airlines force you to pay for this. Further, to pay for your seats?????? It's disgusting. | 1 |
EasyJet | Tried to cancel a booking online and chatbot said advisors are too busy and to try again. I tried again maybe 5 times and was given the same message. Tried calling and after pressing the different options I just hear a silence and the phone drops. I'm not a technophobe, however the website is very hard to navigate for a cancellation. What am I supposed to do if I can't cancel my booking with an advisor or online? Just not turn up to my flight and accept that I will lose £100 for the ticket? | 1 |
EasyJet | Tried to cancel a flight within 24 hours times given, impossible they set you up to fail . Firstly when you ring the help desk the answer voicemail tells you this can be done on line under manage bookings . Change the the bloody voice mail you can'T do it online . Searched the internet on what buttons to press, you have to call their customer service to cancel a flight. I have spent in total 5 hours trying to get through to customer service to cancel my flight, 24 hours now passed lost £220. Disgraceful customer service, there's no clear instructions to cancel a flight online, they set you up to fail & the customer fails to get a refund within 24 hours .. | 1 |
EasyJet | Tried to cancel a flight within an hour of booking only to be told there was a £55 cancellation fee. This was after I tried to navigate their website to find out where to cancel but surprise surprise it is impossible to find. | 1 |
EasyJet | Tried to cancel a flight within the allowed 24 hours, only option available is to call customer service, on hold for more than one hour then given up.For full story this is the email I then sent to them:To Whom it may concern,I am currently on hold with your customer service, I called because I want to cancel the flight I booked earlier today.The booking reference is: ******It is now 1 hour and 7 minutes that I have been listening to the annoying music and the completely misleading message that my call "will be answered SHORTLY".I also cannot see anywhere in the "Manage my bookings" page an option to cancel the flight, despite the website and the message at the beginning of the call saying that it can be done online.It is now an hour and 13 minutes, which is pathetic, so I will hang up.I hereby request that you cancel this flight, as I am within the 24 period, and I DO NOT expect to be charged the extra fee for the phone cancellation as there is no option to do so online.I am attaching screenshots of the phone on hold and of your website as of now.I will never use EasyJet again, your service is really pathetic. | 1 |
EasyJet | Tried to cancel a flight within the permitted 24hrs. No chance on internet, it says "contact customer services"!I called once waited 30mins, hung up. Customer service then closed. I travelled to Munich airport by car to the easy jet "customer service desk" to be told they are not really customer services. Called again, waited 45mins on hold, CSA said he couldn't hear me and hung up. I wrote a mail to customer services (all this before 24hrs elapsed). Assumed that was ok. I called weeks later to be told that was not the correct customer service department!No refund! Absolutely disgraceful... Will try never to use them again and would advise everyone else bot to either. Why should we put up with this? | 1 |
EasyJet | Tried to cancel a package holiday (having just returned from another package holiday with Easyjet).It is almost impossible to cancel easily on their website as no way to contact them directly, just go round in circles!Found a number after an internet search. Eventually managed to speak to Easyjet and cancel. Was told I'd get my deposit back as a credit on future bookings and email confirmation.As no email arrived, I found that my holiday had not been cancelled. Again after two frustrating hours I got through to an Easyjet customer line. I got the holiday canceled (again!) but got told there would be no credit given, I mentioned my previous cancellation date. They admitted they had it on record and it had not been actioned upon, However, it was made 59 days before the holiday , not 60 or more, so no credit would be given.My first holiday with EasyJet went smoothly but when trying to cancel a booking with them, I found it a frustrating and stressful experience having spent hours trying to contact/cancel my booking, leading in part, to going within the 60 day timeframe, I will not be returning to their holidays or flights. | 1 |
EasyJet | Tried to cancel and re book a flight. Couldn't do it on line as an error message kept appearing. After numerous attempts I phoned customer services and eventually got to speak to someone. He kept going off the phone and coming back saying he couldn't fine the error message. I e mailed a photo twice to customer services as asked. Eventually he said he would help to rebook the flight but if the e mail did not arrive it would be £5 per flight plus the price difference. On line the price difference for changing 4 flights was £18. He eventually came back with a figure of an extra £440! He said the price on line was only for first time bookings and cancellations were more expensive. Which was news to me as this had not happened before. The email never arrived so I would have been charged the rebooking fee. Just kept going round in circles which was unbelievably frustrating. Gave up in the end and booked a different date despite there being availability on my preferred date. This morning got an e mail saying the e mail address which was given by customer services was not monitored. My advice is book with Jet2 who have excellent customer service. | 1 |
EasyJet | Tried to cancel my flight on the Easyjet homepage. Even when they write that it is possible to cancel the flight you will find out that this is not possible. Nowhere you will find a button where you can cancel your flight. Only option is to call their callcenter where you will be charged 7p/minute + your phone provider costs! | 1 |
Jet2.com | Tried to cancel our return flight due to my husband's admission to his hospital two days before we were due to return home. No help whatsoever. Stressed out enough because of my husband's admission to hospital. Not impressed at all. Won't be flying again with Jet2. | 1 |
EasyJet | Tried to cancel the flight within minutes of booking due to holiday provider not allowing booking to complete and can't without incurring large fees. | 1 |
Grupo IAG | Tried to change 4 tickets from returns to one-way and basically get refunded 2 euros...Decided to not change and waste 4 seats...despite the flight being in almost 1 month! | 1 |
EasyJet | Tried to change a flight website broke, called customer services asked me for the error on screen sent them, this went on for over 15 minutes, got put on hold three times then the lady was pretending she couldn't hear me and said if i don't respond she will end the call, guess what she ended the call. Went on the app to chang flights extremely confusing wants you to edit one flight at a time starting with the return flight gave up with that. Finally the website worked amended the flights for a future date, this was a stressful hour and 45 minutes not what i needed laid in bed extremely ill. Feel like they were doing everything in their power to make me lose my original £850 I paid for two flights, customer services could have just changed them when they answered the call done it before. The call answering service says it easy to change online and cheaper, but yes only if it works, to add insult to injury had to pay another £168 on top of the £850 we originally paid and the new flights are £574. | 1 |
Ryanair | Tried to change a flight, original flight cost £385. Spoke to a customer service representative and supplied alternative dates for a flight and was quoted a further £450 to change the dates on top of the £385.65 cost of original booking. It worked out cheaper to book new flights. The flights were only to Krakow in Poland so no need for this extortionate increase. This company is a disgrace and should be ashamed of themselves. | 1 |
Ryanair | Tried to change my flight as pandemic restrictions made it impossible to fly to Malta anymore. I still got charged £45 despite Ryanair advertising: 'We know your plans may change, so we've dropped our flight change fees for all new bookings made before 30 September 2021...'I had not checked in and there were more than 2.5 hours left till my departure (I have print screens).I tried calling customer service but there was no one to speak to me.This is basically false advertising.I am extremely angry that I lost my money since I could not change my flight free of charge.Ryanair turns out to be not such a cheap deal if they can just take your money like that. | 1 |
Ryanair | Tried to change my flight dates by just a couple of days and they wanted to charge me an additional £700 on top of what i had already paid. Everyone i spoke to came up with a different reason and price, which seems a little bit strange that they don't have a specific plan of action. Be careful if you book with them as apparently the busier the plane the more they charge? If you're lucky enough to find an empty plane you will pay significantly less. This would suggest they make the prices up as they go along? Customer service are rubbish and as unhelpful as they can possibly be. I recommend if you use these thieves, you do so as an absolute last resort. Now i understand why everybody slates them, and seriously question how they can sell themselves as Europe's favorite airline???? AVOID AVOID AVOID! | 1 |
Jet2.com | Tried to change my flight while abroad...the app failed to do it and I didn't have a call from plan. When I cancelled the text was so small I couldn't even read it with a magnifying glass. I booked with another company(with a 20kg case) for the same price Jet2 had charged me just for my case. Plane was cramped and very basic | 1 |
Iberia | Tried to change or cancel my flight online and website kept crashing- called customer service and the agent said he would cancel and send a voucher within 5 days and now one month later received an email saying I won't get anything - €165 gone! I was willing to pay the change fee to fly on other dates but the agent insisted I would get a full refund as a voucher. One month of calling for updates to be told this morning that I won't get a voucher and it's my fault for listening to the advice of their staff | 1 |
Ryanair | Tried to change our flights for free as stated in their terms and conditions, was refused to do so. A 50€ flight is now 160€ with change fees. Money grabbing d***kheads, useless hateful staff and a CEO who is possibly the biggest non-political c*nt on the planet. Unless you are dirt poor like me, do not ever fly with this pack of b******s. Half of a star is too much. Rot in hell. | 1 |
Ryanair | Tried to change seats on line. The site said it would be 6.50 each one way. Didn't change return journey.Site said total £29.00!!!!!!!!!Tried to question this but went round and round and round again with the absolutely useless bot thing!Then tried to email but got referred back to useless bot.Asked it several times,when prompted, that I wished to speak with a representative but just got referred back to the help line list of FAQ!!!!I need to add that I fly frequently with Ryanair and I can honestly say that I have only ever had good service from the air crew and staff.My complaint is against the online system. | 1 |
EasyJet | Tried to change two christian names on a flight to Gran Canaria and was informed that the cost would be £135 to change two christian names not even the surname. Now i expected a small charge as this would take 5 minutes at most. What a thieving pack of scumbags this company are. Please dont waste your hard earned money with these thieves. DISGRACEFUL!! NO WONDER YOU GET 1/5 ON THIS SITE!!! | 1 |
EasyJet | Tried to charge me £400 to add 2 extra seats so we would have space on the plane. | 1 |
EasyJet | Tried to charge my friend for £60 for hand luggage and when that didn't work out for the member of staff she accused me of being drunk and wouldn't let me board the flight ( hadn't had a drink ). Left me stranded and are not paying a penny back to me. | 1 |
Jet2.com | Tried to charge over £50 for standard seat pre-allocation even though there were apparently no seats together on our outbound or inbound flights. I declined to pay this and the airline was magically able to auto-allocate two seats together on each flight for free! Almost an hour late leaving on both legs, over £3 for a can of soda, extra to guarantee hand luggage etc etc, it is all about the extras!On the plus side, check-in was smooth and fast at both ends and the staff were friendly, smart and helpful as always.Jet2 was a 5 star airline for me previously, now there is little left to differentiate them from the crowd which is a great shame as they actually have a great core product. | 3 |
EasyJet | Tried to chat 5 times. Waited for over and hour on chat the last time. No agent ever comes. No waiting list or wait time notifications. Archaic stuff easyJet! Cmon! | 1 |
EasyJet | Tried to check in 8 hours before my flight from LGW to Toulouse. I couldn't. I checked online with customer service if the flight was overbooked. They assured me it wasn't and wasn't going to be so we went to the airport where we found out it was overbooked.I got given a direct line number to call. I rang them, was put on hold for half an hour at which point they hung up 😡😡😡😡😡😡😡.We were sent through security and two people didn't check into the flight last minute so we managed to get on. | 1 |
Wizz Air | Tried to check in before flight from Gatwick. Website down so couldn't check in had to pay £88 to fly .now we are on our way home and the same thing can't check in on line .rep in hotel is useless we booked with on the beach and the rep telling us to claim from wizz air .this was a package deal they should be sorting it | 1 |
Ryanair | Tried to check in for my wife who is travelling from Dortmund to Stansted. Ryan air has the most frustrating web page and check in service I have ever encountered. They are only concerned to catch a few more pennies from you. It tokk nearly an hour to navigate the catch penny maze of options. at right atthe end a box to not sit in the missdle (extra £3) imposible to close this box and continue. Ryan air never again. | 1 |
Ryanair | Tried to check in night before but wasn't allowed to pick random seats. Couldn't check in so charged (fined) extra €55 euro each, extra for flight on check in. Asked to see the manager to explain our case...got a robot who kept stating it was company policy. In my opinion Ryanair price is just the entry fee. There will be a lot more addons. I certainly will check out other airlines before Ryanair in future. At least you will know that's the price and no nasty surprises. | 1 |
Lufthansa | Tried to check in on line for a flight to Munich with a connecting flight to Turkey.The Lufthasa system told me I could not complete the check-in as I need a Visa to enter Turkey. The visa requirement was abolished by Turkey with effect from 2/3/2020 - more than 2 years ago!!!Tried contacting them to find how to overcome this error in their systems. Waited for over a hour for an respose from the online chat - then gave up. The message from the online chat reads,"Due to the current high volume, it may take a little longer for my colleagues to respond. I would like to ask you for a little patience."I suggest they change that to read,"We do not give a tinker's cuss about our customers. We will keep you waiting until you give up and go away. What are you going to do about it?"Not the first time this airline has shown complete contempt towards its customers. Next time Lufthansa asks me for 'a little patience', their request will be denied.Lufthansa should cease trading - it is not competent to run an airline! | 1 |
Ryanair | Tried to check in online and was not able to do that due to a technical error on the app, yet was charged £55.Staff member was rude, smug and patronising and forgot to print out my boarding pass after charging me the £55, then forced me to go to the back of the queue to wait for my boarding pass.Flight itself was awful, flights attendants stank of sweat, looked dishevelled and huffed and puffed their way through the 3h flight.One of them gave me a dirty looked when I asked for some oat milk for my coffee, which they obviously didn't have, no surprise there.Both flights were over an hour late and the landings and the flights themselves were the roughest I've EVER been on.Literally NEVER AGAIN! | 1 |
Ryanair | Tried to check in online as instructed. System didn't work. Tried to get a boarding pass at the airport and they charged me £55 for the privilege. Staff rude and unhelpful - one member of staff inferred this was my own problem because I'd chosen a budget airline, but it's not really budget if it doubles the price to actually get your boarding pass, it's it. Took so long for them to sort that I almost didn't make my flight - thankfully, it was delayed, which came as no surprise but was weirdly fortunate. Absolutely shocking service. Never again. | 1 |
Lufthansa | Tried to check-in online less than 24 hours before my flights; at the end of entering all data, the website could not complete the checking because the entered data was supposedly not correct. I have entered my data up to 7 times and each time, i am told that passenger data is incorrect but no detail what is incorrect and having to start over each time from scratch! In the morning as soon as customer service was available called their number but got a voice mail that i need to reply through their website. Called Brussels airlines (who operates the first flight) but they could not check me in. Got another Lufthansa customer service phone number from Brussels airlines and finally was able to talk to a service representative; unfortunately no aisle seat available anymore on the more than 10 hour flight to Johannesburg!!!!! This is what i wanted to avoid in the first place by online check-in the day before.A quick search on the internet shows the same poor experience others have with Lufthansa. | 1 |
Ryanair | Tried to check-in using the Ryanair app on my iPhone 2 hours and 4 min before departure. After entering all necessary information, I was greeted with an "error" message. This was 1 hour and 58 min before departure. The error message came because it was 2 min past the checkin deadline, so it would not be accepted by your system - I mean almost, because you were after all happy to take 22 euro for the added fast track for my bank account, but you wouldn't let me finish the check-in. Fast forward to the airport, we are greeted by an occupied checkin manager who were arguing with a Turkish man for 20 min. When it was our turn, it was 3 min past the "40 min deadline" rule. Meaning we were denied a boarding pass. Had you accepted our checkin request in the app, then we would have gone from entering the airports front door, to sitting in the airplane in just under 5 minutes. The airport is very small, we had no checkin luggage, and fast track for security. Instead we sad for 37 min and watched the plane get filled up through the glass windows in the airport, without any chance of entering the plane yourself. Why? Because you wouldn't let your customers finish their checkin request, if it was 90 seconds past the deadline, even though they actually started the checking before the deadline. Lucky for us you were happy to take more money from us, fro a fast track that we couldn't use. We ended up taking a train for 4 hours to the next airport in our country, waiting 30 hours in multiple airports, doubling our budget, all just to get a flight to our destination. By the way: I even contacted your support via. chat, and was told that there wasn't nothing they could do - so we would just "have to miss our flight". When I asked why they were okay charging me for more money on a fast track, while at the same time denying the check-in request to be completed, the support assistant kindly avoided my question and just replied "is there anything else I can do for you today sir? | 1 |
Vueling | Tried to choose seat that can be together with my daughter. Found a seat and paid but when trying to check in no seat assigned then ask to pay again! It's 2023 and nothing has changed to this old system.We were already checked in even if we didn't do it!!! And you don't have an option to choose only one 10kls cabin bag!! Total SCAM! | 1 |
Ryanair | Tried to clarify that a Ryanair error on my travel companion's boarding pass wouldn't be an issue at check in. The customer service rep refused to acknowledge what the pass said, even though I attached an image, and quickly became rude and kept repeating the same nonsense. I asked to speak to the supervisor and he ended the chat. | 1 |
EasyJet | Tried to contact easyJet but no one answers the calls so clearly no customer service anymore | 1 |
EasyJet | Tried to do a live chat!On hold for ages with no indication of estimated time to talk to somebody. Gave up in the end! | 1 |
Ryanair | Tried to download a Boarding Pass online but found the software to verify yourself absolutely impossible to complete so was faced with asking the ground staff to print out a Boarding pass for which i was charged 30 euros ( having only paid 32 euros for my ticket ). After the flight tried to complain online but after entering all the required details clicked the "Verify" button but nothing happens. I get the feeling that all their software is purposely designed to fail thereby making you pay to have a Boarding Pass printed out at vast expense. This company are robbers in my view and should be stopped from trading by the relevant governments. | 1 |
Ryanair | Tried to email Ryanair Customer Services a specific query, as the call centre or live-chat does not respond.An automated email came back, referring me to their website...Very frustrating and disappointing experience! | 1 |
SAS | Tried to enter postal code on SAS appSpend 2h.No luck.0 stars | 1 |
EasyJet | Tried to explain my situation with easy jet but nothing was done. | 1 |
EasyJet | Tried to extend my EasyJet plus. They took the money and did not extend it. i could also not complete my booking. I since called and had a completely patronising and unhelpful phone call. They do not care if i pass this case to trading standards and were unhelpful with me attempting to raise a case and made it onerous to reverse the transaction. As it stands i will need to go to AMEX to cancel the query and report easyJet for dodgy activities. | 1 |
Eurowings | Tried to fly Hamburg to Colgone on June 6. The 7.00 flight was boarding at 10.00 when I arrived at departure area for flight at 10.25, while 9.00 flight was cancelled altogether. A few moments later, departure time delayed from 10.25 to 13.00. Rude male gate agent told people to move to ticket counter for changes. So went back to the office. Next try June 8. Outbound flight fortunately uneventful. Return boarding pass showed 14.45 boarding time for 15.45 flight (internet said an A330 was going to be used, explaining the early boarding time). Showed up at gate at 14.45 but no aircraft, no gate agent, no info on screens. Recognisably indifferent gate agent later re-issued boarding pass twice. Finally boarded an A319 at 16.00, found seat in extra-narrow back of cabin, and took off 40 minutes late. This operation seems to regularly fall below quite low expectations and should be avoided (which is easier said than done though as on some domestic routes the only other option is taking the train which does not work if you have an early appointment). | 2 |
Ryanair | Tried to get a credit note due to work commitments with work but as usual no ones wants to pay out. Booked through an agency and the buck is getting back and forth with them & Ryanair! 80% of bad reviews!! Says it all really! I'm not sure why people are still using this airline. I will never fly with them again if I can avoid it!! Money grabbing ba€$ards! | 1 |
EasyJet | Tried to get a password reset email for months now. Still no joy | 1 |
EasyJet | Tried to get a refund due to the country I'm travelling to being on lockdown including the dates I'm meant to be there to be told I can only be entitled to £19 tax refund if I cancel the flight. Explained the situation but said oh we are only refunding Switzerland to Amsterdam routes | 1 |
Turkish Airlines | Tried to give zero stars but had to mark at least one.Spent $600 in seat selections, didn't get any of the seats selected. The real zinger is no confirmation email was received and the seat selections had disappeared from the app when I logged in at the airport, but the payment went through (surprise, surprise). Response after returning from trip and filling out complaint form was that I would receive only $78 in refund because the other seats were provided as selected. No they weren't. Just responded by resending them the credit card bill and boarding pass images. Good luck to me. Every step of the way, every person I spoke to showed attitude. I actually had to tell the customer representative to fix her tone and get it together. My advice is to take screenshots of EVERYTHING--your seat selections, payments, confirmation message, etc. Go into it assuming every evidence of paying for selected seats may disappear--maybe it will, maybe it won't, but be assured, they won't be helpful if it does.Son has food allergies, when asked if there's dairy or nuts in the meals; answer was (with attitude) "I have no idea". I asked them if they can find out, first they said "Who are they supposed to ask", then eventually they realized someone has this information and let me know. It was fine from that point in regards to finding about allergens in food. On the way back, we knew to bring our own food. Didn't do that before because last time with Qatar Airways, they were simply able to tell us if the main food item had any diary/nuts. Definitely take responsibility for this one, I should have known to keep his food, but it's the attitude and lack of customer service that is the problem here.Meals: They are supposed to have at least 2 choices, like every other airline, but for one meal we were told the second choice ran out, for all the other meals (going AND coming back), we weren't even given a choice. We were told they only had 1 option. Thank goodness, they had something at least.Entertainment: Not nearly as many choices as other airlines like Qatar Airways, for example.Security at Istanbul Airport (as a transfer passenger!): Like everywhere else, fine, then when you reach your boarding gate, they decide to have another check AS YOU ARE BOARDING--I'm talking opening carry ons, pat down, the whole routine. Threw out my son's toothpaste insisting it resembles a liquid (???) and exceeds the maximum liquid allowed (it was half empty, but because the full tube amount listed exceeded the max, they didn't care it was half empty). They were also going to throw out the deodorant, but I have no idea, perhaps they realized "it resembles liquid" would sound even more absurd in this case than it did for the toothpaste. Have never had any problem with toothpaste or deodorant anywhere else before this.Rude people, poor customer service. Oh yes, seats are the smallest seats I've ever sat in also. Just take another airline, really. | 1 |
Ryanair | Tried to leave 0 stars as the customer service is so negative it seems they have been trained to create a bad service.Most recent problem was with checking in - very unclear information on the website and I was checked in at opposite ends of the plane to my partner.The customer representative kept trying to tell me they had sent me a link to change the seats (at a price) but all they sent me was a static image.Previous experiences include them shouting at my 6 year old son because he had a football someone gave him as a present and cried when they told him to burst it before boarding.Rude staff, unclear website and a system designed to extract more money from you without being clear about their tactics. Hard to think of a company that pays less attention to customer service. | 1 |
Grupo AirFrance-KLM | Tried to make an online upgrade. The upgrade went throuh but on the wrong fight. Tried to have it corrected at the airport and was tolled this was impossible but a upgrade on the right plane was possible. I would like to pay with points but was informed that online 50% could be with points.... knowing the price and given the fact im in for 25% discount as a silver member it sid not tillykke, but I went for it . after waiting 45 minutes i was tolled "Cash only" and then the plane was delayed 2 hrs 15 minutes in vancouver airport with 1 《one) restaurant open. Avoid KLM and vancouver! | 1 |
Ryanair | Tried to move not cancel some flights due to a bereavement and the answer was NO We are a non refundable airline! The worst part was the 2 small calls cost me £9. How does Michael O'Leary sleep at night! | 1 |
Grupo IAG | Tried to pay balance of holiday via website, payment kept failing. Called customer service, was keep waiting for 20 minutes, eventually spoke to a polite young lady who after a tortuous verification session politely told us to call another number - It would be much faster she said - The number has been engaged for the last hour and a half - British Airways customer service are a waste of space - I only wanted to pay 5k to pay off our family holiday - what a joke. | 1 |
EasyJet | Tried to phone customer service yesterday and today to change my flight as easyjet states phone because can not do it online. On the phone for hours I don't think anyone is manning the phone lines. This airline is awful and may be cheap flights but have a problem then it costs mote to put right. Never again sorry easyjet enough is enough. | 1 |
EasyJet | Tried to phone easyjet 8 times, on hold for 15,15,35,40,20, 30,20 and 60mins with no answer, theres no facilty to pay online, the service they provide is a disgrace, will not be using easyjet again, they keep you waiting on the phone they are a joke, worst service I have ever experienced with a holiday company, dont waste your time,use another company. | 1 |
Grupo AirFrance-KLM | Tried to purchase an upgrade on KLM website. KLM took payment from credit card, but cancelled my flight!!!! Contacted customer service, who can only be described as inept and useless. 2 hours on the phone trying to rectify an unacceptable mistake by KLM.What type of company takes your money and not only doesn't give you the upgrade but cancels the entire trip, which consisted of 3 connecting flights!!!Something seriously wrong with KLM website, computer systems and customer support staff!!I would fly with any other airline ahead of KLM, even if more expensive. | 1 |
Ryanair | Tried to reach customer service through chat for an unfair payment link I got sent. Waited 10 hours to be told I should call an overpriced number. I understand its a low cost airline, but its time to offer a service worthy of 2021 | 1 |
EasyJet | Tried to reach customer services several times to cancel my flight because its not an option to do it online. Not sure how long they expect you to be on hold but on each occasion I've waited more than 2 hours and just gave up.I'm now going to ask my bank to do a chargeback for the funds for goods not received as I can't get a response from this company. Terrible! | 1 |
EasyJet | Tried to rip me off for a oversized cabin bag. From the moment you check in a suitcase and head for the gate you are followed about by EasyJet staff with a credit card terminal in there hand. What a way to run a business! | 1 |
Ryanair | Tried to scam me on my cabin bag that I've used loads of times. Fitted in the testing device.Scam scam scam!!!Liverpool airport | 1 |
Ryanair | Tried to scam me out my refund during the pandemic multiple times. Totally unethical business practices designed to fool the vulnerable in society with emails that trick you into taking vouchers over refunds.Took over half a year to get our money back after repeated attempts to keep our money | 1 |
Ryanair | Tried to seat a 2 year old non verbal autistic toddler 5 rows away from parent, air hostess was shouting at him to sit down 🤯 his brother aged 5 was also seated between 2 strangers. We would have had to leave flight if passengers didn't give up their seats. | 1 |
Ryanair | Tried to speak to costumer service about the reason for the change of name price and didn't really giving me an answer but just kept repeating the same thing. I understand business is business but they literally only care about money. So sad. I will not book with them again. | 1 |
EasyJet | Tried to speak to customer service on hold for 35 minutes without an answer gave up | 1 |
EasyJet | Tried to speak with someone about a disrupted flight late at night but no contact number. Tried to use Chat function and no one came back to me and I gave up after 30 minutes. No one at the airport to help either. Hopefully this will get resolved. | 1 |
EasyJet | Tried to talk to you guys. Waited half an hour. Got got fed up waiting finally came back on seen you'd been on and left the conversation. Thank you but to keep it open for you but you can't keep your end open for me | 1 |
EasyJet | Tried to trick me into a voucher not a refund. READ THE SMALL PRINT WITH THIS SHODDY COMPANY! | 1 |
EasyJet | Tried to use a voucher on a booking I made. There is supposed to be a field to enter the voucher code (which I have and the associated password) that appears above where you enter your payment details. There was not so I contacted the help desk.I spoke to Roslyn on 14.11.2024 between 23.10 and 00.12.A lot of back and forth but ultimately she told me to book the flight and insurance only and she would then apply the voucher to the baggage and seat only. There is still €60 left on this voucher.Why is it so difficult to claim my money? Why do I have to speak with someone that is a simple fix if I have all the correct data?When I asked her to explain why she was only able to apply €117 of the €177 on my voucher Roslyn disconnected the chat although I was typing. She had no answer. She waited close to 5 minutes for me to complete my booking on another device with no problem. What changed?Unnecessarily difficult to navigate the website or app. Tricky even. And the ChatGPT does not provide anywhere close to the information that we as travellers find useful or informative. Customer service representatives like Roslyn make it even worse.Please provide Roslyn more training. She needs it. | 2 |
Grupo AirFrance-KLM | Tried to use a €261.61 voucher to pay for flights worth €276.10, expecting to pay the €14.49 difference. Their website wasn't working and it said to book via phone. I tried to book by phone and, after an hour of speaking with an advisor, ended up booking the same flights, but she said they would charge me £39 (~€46) extra instead of €14.49. I sent a complaint asking to claim the €30 extra I paid due to their website not working, but received no response. The following day, at around 4am, £132.60 was pretty randomly taken from my bank account by Air France with no consent or notification!!! I have now spent the last 4 days trying to get this money back, as it was taken completely unexpectedly without my permission! Now my flights have been cancelled, but I have not seen any of my money back and the €261.61 voucher has been invalidated!! Basically, Air France have stolen €261.61 plus £132.60 from me and I have no idea if they will return it, after spending about 4 hours on the phone to them, plus about the same time again listening to hold music... Can't believe it really, they are a nightmare!! I will keep trying, but may have to get my bank involved. Not what you expect from a big airline company! Ryanair offer way better support these days, which is crazy. | 1 |
EasyJet | Tried to use their car hire service. No interest in the mis-selling of car insurance at the pick up and closed my case with no comment or feedback. No way to make contact after. | 2 |
Iberia | Tried to use their website to book the seats end up in an error that required a call to their support. Finally was able to get all the seats and boarding pass. Got to the airport, check the luggage and my wife was bumped to the other side of the aircraft, leaving my daughter alone in a middle seat. They told us someone with a higher status just bumped you out of your seat and there is nothing we can do, So one rule don’t fly Iberia and please BA &AA get an airline in your alliance that is showing minimal customer experience. | 1 |
Turkish Airlines | Tried upgrading my eligible flight, website didn't work, but said possible to contact customer service to do the upgrade instead.Contacted customer service, they referred me to the online uograde, despite telling them it wasn't working. They then said contact star alliance, I did, they said it's Turkish airlines responsibility, Turkish airlines said use the online feedback form to make a complaint. Did this 5 times, uploaded screenshots of the error on the online uograde, the customer service replied saying 'obese use the online upgrade site to upgrade your ticket'!!! Five times this happened over 2 wks and never got to upgrade my flight.Pathetic customer service staff, zero accountability and useless airmiles program. | 1 |
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