Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Tried using flight vouchers from previous easyjet flights that have been cancelled, can only use one voucher online but two if you call customer services. However, they charge you an extra £20 pp if you book via customer services. They won't combine the flight vouchers to one voucher, jesus christ it's the 21st century use some common sense. | 1 |
Iberia | Tries to trick into paying for online check-in. Charges for the first checked baggage on intercontinental flights. Button to add baggage online doesn't work. E-mail customer service is virtually useless, claims they're the wrong department, refuses to address your concerns, provide an e-mail address or contact form for the correct department, or forward your e-mail to the correct department and forwards you to international toll numbers. Phone survey doesn't work, keeps asking the same question. | 1 |
Grupo AirFrance-KLM | Trip cancelled without any notice and they kept my money!I've booked a two-way trip on July 19 from Sao Paulo to Amsterdam for my mother in law.I've received confirmation of the booking and a link for payment, which was done. I have the payment confirmation.I didn't check back, as I was sure the tickets would come in the following days. Now a few days before the trip, I checked for the tickets in the website, only to be informed that the reservation was cancelled! AND my money was not returned!I haven't received absolutely NO notification at all about this cancellation.So now I don't have tickets for a trip that is next week, and my money just vanished!I would like some explanation for KLM, ASAP. As the trip is scheduled in 7 days from now and we've made all the arrangements for the flight.This is VERY frustrating and surprising for a company like KLMUPDATE: We were able to call and clarify the situation. The support was of top notch, we had everything solved very quickly and no change to the trip or the date/time was necessary. Excellent | 5 |
Pegasus Airlines | Trip from Paris to Istanbul on Aug 7 2013. Very Bad seats no room. You must pay to even get a drink of water! Cabin crew very unfriendly. | 1 |
Vueling | Trip in December from Zurich to Malaga. Booking easy airplane on time boarding fine. Seat Comfort / Space is very limited. | 7 |
Grupo IAG | Trip out (5/8/24, BA57) was good purely because of the aircrew, I was unwell, staff couldn't have been more kind and caring for which I am grateful. Food was average, loos pretty grim by the end of a long haul flightReturn trip (15/8/24) was back to typical BA experiences I have had. Food dismal, service so-so, loos horrendous by the time we got back to Heathrow, sink full of manky water, no loo roll, no tissues, had to use hand towels, not pleasant.I give 3 stars PURELY on the crew helping me when I was unwell. | 3 |
EasyJet | Trip to Amsterdam this week was absolutely excellent, both flights perfectly on time, with very friendly staff and seamless airport service. Prices were very reasonable, if you stick with the small cabin bag.The budget airlines get a lot of complaints, however this trip was in particular excellent. | 5 |
Jet2.com | Trip to Bulgaria end of September 24.Flight was good,usual non-stop sales, staff are pretty good. More legroom but a different aircraft.Good holiday. Fortunately holiday was not with Jet2 just the flights. | 4 |
Ryanair | Trip to France booked in Jan for Sept, cancelled in June and chased for the refund that they offered since....They seem to be able to send notifications of changes to the flight and what I need to do to stay C-19 safe, but can't send an email confirming where my refund is.Appalling customer care. Can't get them on the phone, can't get them online without queuing for 3+ hours with no idea of where you sit in their queue and even when you do, they give you nothing. I've even raised a case (Customer Service Reference Number: 2541173) and nothing.... Just shy of £900 is not an amount I'm happy to have no idea where it is. | 1 |
Lufthansa | Trip to Italy - My wife and I in February 2023 booked a trip thru United Airlines which included a stop in Newark going to Italy and a stop over in Munich returning. The second leg of the trip included switching over to a Lufthansa flight. Lufthansa charged us 50-60 Euros just so we could sit together! This is a repeated pattern with this airline where they find any opportunity to squeeze as much money as possible out of passengers which increases your overall trip costs for no reason whatsoever. If it's not a ridiculous small size carry on luggage restriction, fees for extra baggage, they milk you for wanting to sit next to your family member. We are drawing the line this time and have decided to fly with Airlines that treat family members like they should for no additional fees. We should be able to sit together without having to pay more to do so. | 2 |
Norwegian | Trip to New York on the new Norwegian Dreamliner - a fabulous journey. Spacious and comfortable. The staff were courteous and nothing was to much trouble. I would certainly recommend. The food was good and tasty. | 10 |
EasyJet | Trip to Portugal 🇵🇹 To Faro from Gatwick Airport. Easy Check-in by using the App.full up dates on flights âœˆï¸ App very helpfull to keep in the loop if any delays. We had smooth Trip both ways without delays. Polite helpful staff made for a Fantastic holiday. Thank you EasyJet 🌞 🹠😊 | 5 |
Lufthansa | Trip to Santorini cancelled thanks to you guys! Perfect timing to mess up my Christmas!Was at BHX Airport when I was told that an antigen 'fit to fly' certificate is no longer accepted to enter Germany, when your website, .gov site, and einreiseanmeldung.de highlight it is (at the time of me departing), not to mention it was a connecting flight.More than 5 people were denied tickets in the queue. We even submitted our information on the Lufthansa site during online check in which states "we will contact you if you need to do any last minute requests/changes", none of which materialised.I phoned Lufthansa when I got home after being denied to board, in which the operator even said the antigen test was more than sufficient. We were then told we can fly out 3 days later (and I quote) "if the person at the check in counter said you need a PCR"No refund, no apology given, now a job for travel insurance - absolutely awful! | 1 |
Ryanair | Trip to Spain, from Bournemouth all ten of us were ill for 4 days after with sickness and diarrhea caught from one of the other passengers vomiting on the plane. Return from Alicante 10 days later the seats we had BOOKED AND PAID EXTRA we were refused, leaving our little ones the other end of the plane alone!!Please when this happens to others, NOTE you have a contractual right to those seats you have booked and paid for, Ryanair offered them and there was specific performance when you ACCEPTED AND PAID EXTRA FOR THEM... If they refuse after, they are in breach of said contract and can be pursued for your losses, compensation and any stress you suffer as a result, a lot more than the seats cost... the first complaint through the CAA and follow up in small claims, you are 100% sure of a judgement in your favour... if you need help "free of charge" let me know, but don't let O'leary and his awful con-airline get away with it, adding to the billions they turn in in profits virtually EVERY year..UP-DATE cost of seats REFUNDED - thank you Ryanair | 1 |
Grupo AirFrance-KLM | Trip: Late Nov.. 2024 Scandinavia to SE AsiaDelayed plane (technical issues) resulted in having to spend ~24 hours in Shiphol (missed connection, automatically rebooked to next days flight), without accommodation and two vouchers at 12 Euro each for having to stay at the airport for almost a day.Not even a lounge admission or anything - sleep on the floor, proles...They have no actual staff at the airport at night, and there is no other way of contacting KLM other than some chatbot that can only deny requests. Wow.If KLM works, sure it works - but "customer service" in case of something going wrong is atrocious, or rather, non-existent.However, they paid the EU-mandated compensation within a month, with the request going through their own website, which can be tedious to say it mildly - but at least their communications centre has the decency to actually do their job swiftly. Shoutout to those people (y)I still would have liked a hotel for the 24 hour wait, and the should have given it to me, but didn't.So, if other Airline-options are available, i'd recommend flying those rather than KLM... | 1 |
Wizz Air | Triple booked the extra legroom seats, no customer service and all topped with very rude staff.The booking for luggage is stupidly expensive.Please note there is no savings here, you will pay more than other airlines at the end.I can see they never respond on trust pilot as well as their customer service (which I doubt exist). | 1 |
Vueling | Tripled the prices of the ticket as I was booking | 1 |
SAS | Tromso to Oslo with SAS. Value for money, one of the member of star alliance, services up to standard and organize. No entertainment on board. For domestics flight only have coffee or tea. Excellent time management, we arrive Tromso just in time. We enjoy traveling with SAS. | 6 |
SAS | Tromso to Oslo. Almost 2 hours flight we received only one cup of hot the/coffee without any snack. This company is very stingy really. I fly a lot but its the first time that i didnt get a a small snack. | 4 |
Norwegian | Tromso to Oslo. Friendly flight attendants food bought on board with good taste. New clean cabin and not too noisy. | 8 |
SAS | Tromsø to Copenhagen via Oslo. Very pleasant flights with smiling and nice cabin crew on both legs. The trip from Tromsø to Oslo were early, so they served breakfast, which was okay. The aircraft was completely new and Wi-Fi worked fine, so it was possible to watch film on my iPhone thought the flight. The next flight from Oslo to Copenhagen was also operated by a new A320 Neo, which was running just as smoothly according to time. The flight was full, but the boarding and serving went efficient. | 9 |
Norwegian | Tromsø to Oslo. Easy online booking engine. Everything stored in a own personal account, which is accessible through their homepage or own built app. Online check-in was made available 24h prior to departure, and as I had no checked luggage, I checked in online. 2h prior departure, I got a friendly welcome onboard sms with flight details. As I'd checked in online, I could easily walk thru security and wait at the gate given in the sms. Boarding was quick, as I had priority boarding bought and could get quickly onboard the aircraft. Crew greeting friendly, and inflight entertainment was what we could expect from a low cost carrier - want more wifi speed, you have to pay for it. Flight was ok, some turbulence but nothing to complain about. Pilot gave good information on why the turbulence occurred. All in all, a pleasant flight and service according to the low cost carrier expectation they gave me upon booking the reservation. Not reaching 10/10 as the fee's was a bit to harsh if you'd like to build your own reservation and fee for wifi usage onboard. | 8 |
Norwegian | Trondheim to Athens via Oslo. Totally recommend you choose Norwegian. Everything was easy and convenient. Also the fact they provide FREE Wi-Fi on board makes the experience even better. Cabin crew was nice and helpful. Food is not included but you are flying for a low-cost carrier what'd you expect? | 10 |
Grupo AirFrance-KLM | Trondheim to Florence via Amsterdam. The flight was canceled so we were re-scheduled and arrived 10 hours late. The problem is that the company has made a mess with the expenses for delayed arrival. Three months after, they have not initiated the transfer of money yet despite asking me for the same receipts over 5 times. Now they claim it is due to technical error. The whole situation seems like a completely disorganized mess. This has made me never want to fly with KLM again. I get the impression that they do not care at all about customer support. | 1 |
SAS | Trondheim to Tromso. I’m use to takes flight and this is the first time ever I experience that. I’m trying to contact the customer service since, more than 45 days, now. The only thing they are able to do is to send me back automatic mails telling me they going to reply in 48h, this company is a joke. Be warned, if anything goes wrong nobody will be in the other to help you. I regret I flew with this company and this will never happen again. | 1 |
SAS | Trondheim-Oslo-Stockholm-Helsinki then Lulea-Stockholm-London Heathrow. A lot of flights but the price was right and very I thought very reasonable and cheap as long as you book well ahead. My flight from Trondheim to Oslo was cancelled (1st leg of my Helsinki flight) but they did thankfully get me to Helsinki on 3 separate flights the same night and I arrived at 12.30am but worked for me. The airline staff were nice and friendly very un-eventful trips and tea and coffee was free - that was all. The airline is now a budget airline and has lost that wow factor. As the price was a bargain I booked but BA would of been my preferred airline as at least you still get food and drink for free! But as I was flying into such expensive airports like Heathrow Stockholm Helsinki and Oslo this was my only option. | 5 |
Jet2.com | Trouble free and good value. Excellent staff. | 5 |
Jet2.com | Trouble free and well organised even if there are delays. | 4 |
Jet2.com | Trouble free boarding. Excellent cabin service. Arrived punctually. | 5 |
Jet2.com | Trouble free except the Jet2 terminal on return to Birmingham | 5 |
Jet2.com | Trouble free flight, friendly staff. Always feel valued. | 5 |
Lufthansa | True to form...I'm at Heathrow and the Lufthansa flight is late, so far by an hour, just to Frankfurt and cannot show the gate on the Information board...scoring 1.2 doesn't inspire confidence! | 1 |
Ryanair | Truely awful airline.Late; useless and poor service.Due to their mistakes, a flight took off half full despite the full load of passengers being ready. The next flight then took of 3 hrs late.Useless employees all on their phones had no interest.Complain reply online told me I should have checked in 40 mins prior to flight. In fact I checked I 24hrs prior: their final reply was "this matter is now closed"I will never ever again fly with this useless airline. | 1 |
Ryanair | Truely awful! In a recent flight we were charged €50 for cabin bags that we have used continually for the last 12 years including on Ryanair several times since they made their policy to only let you take on free tiny bags!! The woman at Stansted was honestly the most unpleasant individual I have ever met. She was incredibly rude and I think she insisted we pay because I spoke back to her. Others meanwhile ( not priority) with larger bags were let through without paying. On the way back I paid to have my bag with me in the cabin because I didn't want any more upset and my vag was thrown on the floor by Ryanair staff and I was shouted at that aI had to put it under a chair because there was no room meaning I had nowhere to put my feet.On a flight earlier in the year to Berlin there were 2 stag parties on who were hammered and shouldn't of been let on the flight. Ryanair staff continued to serve them drinks and ignored the many passengers that were asking them to be quiet and stop swearing. When the plane landed a fight broke out between some of the men and the cabin crew all ran to the front and hid.DO NOT FLY with these people. You are treated worse than animals. They are out to make money and ignore all your calls and emails. | 1 |
Norwegian | Truly a deplorable company. A company policy like no other. Had to let a $1500 ticket vanish into thin air because they would allow no changes....even with penalties and extra fees. They are thieves. Fly with them ONLY if you can be sure you want to go the next day.And, in addition, their customer service and pr is appalling. DO NOT FLY WITH THEM! | 1 |
Lufthansa | Truly absymal customer service. Impossible to get through to anyone via the telephone, have spent hours trying to call and have been cut off every time.Ive lost over £1000 on flights due to their shady small print stating they were non-refundable, feels like I have been seriously misled and am currently in a battle trying to obtain a travel voucher. I am not getting my hopes up that this will happen.Please book with a reputable airline as this mob are a set of charlatans. | 1 |
Ryanair | Truly an awful Company! I accept that I booked a cheap flight for me and my friends and therefore accepted that the seats may not be as comfortable or service not as good as on other airlines. However, I don't accept the fact that they can't seat parties together! I was with a group of 8 friends and they managed to sit us all completely separately with one friend at the front and one on the back row and 6 others dotted around! When I asked about it at the checkin, their own member of staff said it's because they want you to pay for the seat!! I wonder therefore, what I've paid for if it wasn't a seat? DUH!! Most of us managed to swap with other passengers, so a complete waste of time Ryanair, as we swapped for free!! One star is far too generous! | 1 |
Grupo AirFrance-KLM | Truly appalling airline. Sadly fly with them several times per month as only option on many routes. Even as gold member, the benefits are pretty useless - their boarding is a joke and their lounge is an awful place to spend time (non Schengen lounge is very good however). They are consistently late. I mean. Nearly all time and, as a frequent flyer with them, I can 100% stand by this. I've even started keeping record - you get the bog-standard automated reply from them of pure waffle "we care about our customers" bla-bla-bla. No they don't. They discriminate against anyone with food allergies on intra European flights. Cheese sandwich is all they offer. No gluten free or dairy free option. No option to pre book special meal either - only on long haul. This Marseilles back to Amsterdam leg was dreadful. They cancelled the evening flight back on the Sunday. Then rebooked to 6:30am flight which was then delayed by over 7 hours. Missed while full day of a wedding because of it. If it was now and then, you'd nearly forgive them but it happens so frequently. Far too frequently. Am in the lounge now waiting for flight to Barcelona, one week later, and guess what - delayed by at least an hour. The only thing going for them is that their staff are usually excellent and friendly. | 1 |
Grupo IAG | Truly appalling customer service. Argumentative, wrong information, overcharged me for 'special' service to hold a booking, on hold several times for very long periods, interruptive, obstructive and altogether difficult. Booking a flight should never be this unpleasant. | 1 |
EasyJet | Truly appalling customer service. They cancel your flight give you the option to rebook on line, but do not give you the option to claim a refund. To do this you have to contact Customer Service which is absolutely impossible. Phoned numerous times including at 0800 this morning to receive same old message that they are experiencing high calls, they give you the on line options, which do not include a refund and they then hang up on you. They appear to be making it impossible for customers to claim a refund. Totally unacceptable behaviour on their part. Customers will not forget this sort of treatment. | 1 |
EasyJet | Truly appalling ordeal suffered through via Easyjet whilst attempting to fly home for Xmas. I flew out one week prior from London Southend to Alicante with small cabin baggage only. The ground crew at Southend asked me to insert my small suitcase into the measuring rack to verify that my case was within the stated baggage size, which it was if something of a tight fit (I had measured it with a tape measure beforehand). I also had a carrier bag consisting of food and drink for the journey and entertainment for the flight (book, thin tablet) and was boarded for the flight with no issues.Fast forward to a week later when I was making the return journey carrying the exact same suitcase and carrier bag and suddenly my bag no longer fits lengthways in the luggage guide, not even close. I am also not allowed to carry my food items and small amount of duty free and am ordered to pay €50 for hold baggage. On expressing my outrage at how the same baggage policy is applied differently at two different airports I uttered the words "this is bullshit" and as I am about to be forced to pay this inflated charge, I am told I am not permitted to board the flight. A senior manager then comes along and rather than attempt to deescalate the situation, doubles down and makes the whole thing worse! Despite the flight not actually boarding for another 15-20 minutes, she continues to refuse to allow me to board despite my calm demeanour and offering apologies for any unintended offense caused. The same manager then summons airport security who aggressively manhandle me in an attempt to provoke me and try to snatch my phone from me as I had the temerity to record a video of this outrageous treatment, before dragging me out of the secure area and flinging my baggage after me.Unless my hand luggage has increased in length (and I do mean length as in the height of the case, not the width) in the space of a week, the only other explanation for my case not fitting in the bin is that the luggage guide at Alicante airport is of smaller dimensions than the one at Southend. This practice is blatantly misleading consumers by essentially blackmailing passengers into paying last minute fees and is shameful. I have already reported this to a consumer Watchdog as this is not the first time this has happened to me at a Spanish airport with easyjet.The levels of 'customer service' provided by ground crew are atrocious. I did not use language that was insulting, racist, sexist, discriminatory or abusive and yet they seized on the flimsiest of justifications to deny my boarding. Perhaps Easyjet should consider employing more staff who are actually capable of dealing with customers. Being assertive is not the same as being abusive!I don't know of another travel provider be that airline, train company, ferry company etc. who will not provide the service which you pay for, i.e. to get from A to B with no real justification. The only choice I had to get home to my family for Xmas was to book the only other available overpriced last minute flight which was with...you guessed it, easyjet, so they managed to screw more money out of me in the end. In future however I shall book with any other available airline even if the cost is greater, because at least that way I might actually get the service I pay for and arrive at my intended destination! | 1 |
Ryanair | Truly appalling, closed the gate on me as I walked to it when there was still people on the stairwell less than 10 yards from the gate. You could see the plane through the window with still easily more than 100 to board. | 1 |
Grupo IAG | Truly appalling. No luggage at all for whole weekend and they literally don't care that I couldn't take medication. Cancelled and delayed flights both ways, more of an endurance test than a holiday! Well done BA. Another two dissatisfied customers! | 1 |
Lufthansa | Truly appauling customer service. Flight delays, incorrect information, lack of accountability, lost luggage, calls not answered, emails not answered, complaints ignored. Managed to loose the same bag TWICE!! No apologies. Never had such a terrible experience with a company.Update: Took two months to respond to my complaint. | 1 |
Grupo IAG | Truly awful !!!Flight cancelled same day,,,no explanation.No offer of accomodation, transport, food or compensation.Been waiting for two weeks for any communication from them...." you're in a queue, please be patient ".I'm surprised anyone is still using British Airways. | 1 |
EasyJet | Truly awful - long waits, unable to investigate AT ALL even when given a booking number. There is clearly a technical problem... | 1 |
Ryanair | Truly awful awful company. I have tried to change my flights (that cost me £535) to another date and another destination, but as there is a name change I will have to pay more despite the new prices being £412 (not inc name change fee), Ryanair keep the difference. The worst thing though is that I cannot get through to the customer agents that need to validate this request. I was put in an que of 1247 place, on both occasions I was cut off at 374 place and 600 having waited online to chat for over an hour on both occasions. phone lines? don't even bother, cannot get through, often just cutting me off. I thought best to get a refund, but the insinuate it will only be tax we will get back not the flight money. Looks like ill have to go via my bank again to get a refund, your loss Ryanair. | 1 |
Grupo IAG | Truly awful customer service. We had a holiday booking with them. They have cancelled our flight home on Christmas Eve. The only alternative they will offer involves a Christmas night layover at Madrid with no hotel and then arriving at Heathrow, rather than Gatwick where our car is. This would be irritating on another day but on Christmas Day most of the usual transport is not available. BA won't commit to paying for a hotel for the layover or a taxi to Gatwick. If you're happy for your family to spend Christmas on the airport floor before being stranded on Christmas Day then book with BA, otherwise I would look elsewhere! | 1 |
EasyJet | Truly awful experience with easy jet customer service. Sounds like it is outsourced to India.Easy jet plus is not worth the money and customer service is just as bad. If you try to escalet the issue they just leave you on hold and cut you off. Ryan Air is now a far superior brand. | 1 |
Grupo AirFrance-KLM | Truly awful. Id rather have a root canal.They dumped me in Amsterdam late night...Also moved the connecting flights on days.Nuts. Not serious ppl. | 1 |
Wizz Air | Truly bad experience. From application to service. I was trying to find the check-in in the app for god knows how long and thought I completed it. Then payed 48€ extra at the airport for check-in. (Only airline closes check-in 3 hours before flight. Aegean is 30' before)Charged me 60€ for 3kg extra luggage.And the best after all this drama, my flight delayed for HOURS and destroyed my reason for traveling. Never again. | 1 |
Lufthansa | Truly criminal company. 2 years ago I booked a flight to Europe and after I cancelled they only refunded 20% of the a amount. Lufthansa ignored all my emails and calls. I called my credit card company and explained to them the terms and conditions specified no cancelation fee. It was only due to Navy Federal that I got my money back. Now I am trying to get them to pay for my destroyed bag. They admitted fault and subcontracted Dolfi1920 to give me a voucher that's 2/3 the value of a new bag! And the voucher is only good for a few bags sold by this German scam artist company that are overpriced. So Lufthansa destroys your luggage, ignores your emails, and then tries to profit off your misery by giving you an underpriced voucher for overpriced bags. What's the point of paying extra to avoid budget airlines when it's the same service? | 1 |
Vueling | Truly deplorable first and last experience. Initial flight delayed, leading to missing connecting flight. The total lack of updates and service is horrific. Wait, worse to come. The return flight was also delayed! Will NEVER use again or recommend. | 1 |
Lufthansa | Truly excellent experience with Lufthansa. Flight delayed over 2 hours due to storms in FRA, and therefore all transfer passengers would definitely miss their connecting flights as we would land after 11pm. Despite this, the crew were extremely friendly and helpful, dealt with everybody's concerns calmly and professionally, and even served free drinks in economy. Hats off to Lufthansa ( and the ground crew that then also took care of us all very well and with patience and good humour) | 9 |
EasyJet | Truly horrible company who have shown no respect, gratitude or human kindness for anyone who tried to help them during the pandemic by not taking a refund and agree to delay with a voucher. Horrible, disgusting company | 1 |
Iberia | Truly horrible company. Terrible service both during the flights and after.1. My flight from Tangier to Madrid connecting to a flight from Madrid to Zurich was moved by 1 hour mere days in advance of my flight, leaving only a very narrow window of time to make a connection in Madrid. I was chastised by airport staff several times for 'making a bad booking decision' when asking for information about this change when of course it was Iberia's decision to move the time of the first flight, not mine.2. The Iberia flight from Tangier was then delayed by 30 minutes which meant I arrived late in Madrid. No information was forthcoming from any staff about whether I could actually make my connection and when I asked nobody was willing/able to call ahead to tell the other flight that I had arrived / find out if my spot was actually still secure on the flight to Zurich. I ran as fast as I could with my belongings through the airport - a very long distance for a connecting flight, involving buses, trains, and two instances of passport control (!) - after which, drenched in sweat, I arrived as the sign changed to 'last call' for the flight to Zurich.3. I was then denied boarding without any reason or apology being offered. I showed the lady at the desk my ticket who, without any apology, eye contact, or sympathy whatsoever, told me 'plane full. Next flight 8 pm. Go away'. When I asked how this could be the case, she simply repeated 'plane full. Leave' over and over in the most disdainful manner. No eye contact. Rude tone. I became frustrated with this. I did not insult the staff member but I did tell her that I was dissatisfied with her lack of professional courtesy and lack of willingness to offer literally any information about why I was being denied boarding. I pulled out my phone to record the interaction as I could feel it escalating, since I was unwilling to walk away from such treatment. At this, the first lady reached across, ripped my ticket from my hand, and tore it in half. She told me that if I did not stop and delete the footage then she would both call airport security and deny me entry to any later flights! I retreated to a nearby seat to gather myself but was pursued away from the desk by the first check-in lady. She ran across, stood over me, and shouted in my face to delete the photos "in exchange for my ticket back". Now quite intimidated, I did as she asked only for her to turn away and tear the ticket into even smaller pieces and pocket it.4. I then went to customer security, obtained my (3.5 hour delayed) ticket for a later flight, and went to sit in a quiet part of the airport whilst worrying about whether check in staff for Iberia truly have the authority to treat customers like dirt, destroy their possessions, threaten them with security services as if they are criminals, and arbitrarily deny them entry to other flights.5. Even though denial of boarding without cause is 100% eligible for compensation according to Iberia's website, my attempts to claim compensation have been has been met with refusal to do anything as well as no explanation of why I was denied boarding. This company disgusts me - I will pursue them through the relevant authorities until they make it right... and, until that day comes, I will relentlessly tell everyone I know NEVER to fly with these scam artists.Of course, the awful trust pilot score here gives me some small measure of satisfaction. At least a great many people know the ugly truth about Iberia airlines. | 1 |
Vueling | Truly one of the worst airline customer services I've ever encountered. Be prepared to pay double (or in the case of the lady in front of us, triple) for baggage you've already paid for online. For whatever reason their systems don't update adequately and they choose while you board to confront you. | 1 |
Air Europa | Truly one of the worst business class products on the market (I'm a frequent flyer and usually fly about 12 a month). Unfriendly staff both in the air and on the ground, the most unappealing "food" imaginable, late flights virtually guaranteed. Do not recommend. | 1 |
Grupo IAG | Truly pathetic arline. Having to phone these clowns to make a flight change in 2024 is risible, Use literally anyone else. They are $h*t. | 1 |
Wizz Air | Truly shocked by how horrible and stressful the Wizz Air experience was. 1) Check-in queue was 1 hour long and chaotic because they were inefficient and disorganised. 2) After we queued for 1 hour, they told us we had to pay a €35 fine because we "should have checked in online". Nowhere in the online booking process or emails was this made clear. In fact the opposite. It appears to be an intentional extortion technique. 3) We were told to leave the queue, pay the fine, and then queue all over again, even if it meant missing our flight. And that there was no other option. 4) The young girl on the check-in counter was incredibly rude and obnoxious, treating us like petty criminals. 5) When we finally got back to a check-in counter after paying the fine and re-queuing, another young girl forgot to print out our boarding passes before sending us on our way. "Oh yeah, I forgot" she said, when we asked "shouldn't we have boarding passes?". Pathetic. Even if you argue that we should have checked in online (we didn't because we'd already paid extra for our seats so assumed we could simply check in at the airport, as standard, since it absolutely was not made clear), the size of the penalty (€35 each) is extortionate, it was vindictive and cruel to make us queue all over again after a 1 hour wait, their spiteful attitude was horrible, and they displayed incompetence and disorganisation at every stage. Truly awful, unethical, disorganised, incompetent. I strongly urge you to avoid them at all costs. | 1 |
EasyJet | Truly shocking service from EasyJet. I had to cancel the flights due to my son being in an accident. I wasn't expecting any refunds but they firstly made it really difficult to cancel, which i needed to do in order to claim on my insurance. When I eventually manged to cancel after jumping through hoops and being ignored for weeks, they didnt send me any confirmation that i had cancelled. So i then had to get back in touch and request confirmation which can take a further 28 days to arrive. Absolutely shocking company and I would never fly with them again | 1 |
EasyJet | Truly shocking! Earlier this year I booked a return flight from Manchester to Berlin for an event I was attending there in October. I then found my flights were cancelled (months in advance) because of the airline's recent well-publicised operational issues. I rebooked to fly from Gatwick (despite me living in Yorkshire) as this was the only viable route option for the dates in question. My return flight to Gatwick yesterday was scheduled to leave at 17.45 but as early as 09.00 on the morning of departure I received a notification telling me that the flight would not be departing until 23.05! There was no explanation given for this other than 'operational changes'. As the revised time meant I'd miss the last return train from London to my home town I called to see if EasyJet could help. Even though they had other available flights from Berlin to the UK departing before the revised departure time for my flight, they would not permit a change without me bearing the cost of this. I was advised to arrive at the airport on time (six hours early!) where 'EasyJet ground staff would issue vouchers for food and would help with making onward travel / accommodation arrangements'. It might have helped if they had mentioned that EasyJet doesn't actually have any ground staff at Berlin and also that their Swissport representatives there have zero customer skills. It would also have been helpful to know that the meal voucher would cover little more than a bottle of water and a packet of crisps in any of the few outlets at the airport that would actually accept it. I spent hours on the phone trying to explain that because of their 'operational issues' I would not be able to make my last train home to Yorkshire and faced a hefty bill for an extra night away from home. Initially they told me this was my problem and not theirs as their Ts & Cs state that they are a 'point to point' carrier. However after much protesting, I finally spoke to someone who agreed to cover my hotel costs at Gatwick. When we finally boarded the delayed flight everyone,was crammed into the central area, leaving much of the rear and front empty for 'weight balancing', or more likely, somewhere for the seemingly aggrieved 'relief' crew who had been called out from home to man this flight to sit and gossip together whilst the rest of us tried to sleep off the stresses of an unnecessarily long and frustrating journey which completely spoiled my trip. Absolutely awful customer service from all concerned. I used to be a fan of EasyJet but fear that they have become as bad as their infamous Irish competitor. Next time, I'll choose another airline if I can. | 1 |
Grupo IAG | Truly shocking. We paid for and booked our flights months in advance through a travel agent. Then the day before the flight I tried to check us in online and this didn't work. So we travelled to the airport as planned (arrived 4 hours before our flight was due to take off) only to find they had overbooked the flight and no seats had been allocated to us, yet they still took our bags and told us we would likely be allowed on the plane. We were told at boarding we wouldn't be able to board as we didn't have seats, but we were then allowed to board at the last minute because another family didn't arrive on time. However resulted in the airline not putting our bags on the plane even though takeoff was delayed by over 2 hours. They then didn't have a special dietary meal on the plane for me despite the travel agents having informed them that this would be needed. When we arrived in Tokyo for a ski holiday we had NO hold luggage. They said they would ship our bags to us as we had to get a connection flight to Hokkaido but this took an additional 4 days. We were told at the airport we could purchase clothes etc and claim reimbursement which we have claimed for but still haven't received any compensation or reimbursement a month after our flight. Absolutely disgusting treatment of their service users and we will never fly with them again. All we have been offered so far is a £100 evoucher to use on their services but we don't want to ever have to use their services again! | 1 |
Ryanair | Truly shocking.So I booked a trip to Vienna Austria for the 19th of December until the 23rd of December 2021 for the festive Christmas markets.Austria have lockdown rules in place, with a slow easing of these rules region by region. Viennas accommodation and hotels do not open to tourist until December 20th. Therefore, leaving me with no where to stay on the 19th.Explaining this to two different members of staff, they both gave me different information.The first staff member said "we can change the flight to a day later as it's no fault of your own for no extra charge".I decided to call back later in the day to debate whether to move it completely to next year. Or choose to loose a day/money that came with having to change our flights. I decided to call back to loose the day and change the flight.The second member of staff said the same thing. However this time, "go to our website, go to my bookings and change the flight". Done this, it came to £113. I called back and spoke to the same member of staff, that then said "oh I'm so sorry this is out of our promotional period of 7 days, your flight leaves in 6 days, therefore the whole fee is applicable".So regardless that it is not our choice to move these flights, and we're paying extra money, just to loose a day of our holiday is awful. As these restrictions are beyond our control. And our alternative would be to sleep on the street or in the airport. Not very festive if you ask me, I'm sure you'd agree.She even questioned if these 'rules' were true I.e regarding hotel bans to tourist until the 20th.Again, another company that clearly have no customer at the heart of what they do, a scam of a company.Their excuse was that - the flight is still operational and the borders are open.Avoid avoid avoid. | 1 |
Grupo IAG | Truly terrible customer support; complaints are not dealt with, customer support chatbot is useless, a phone line which refuses to deal with complaints. An embarrassment of a national airline | 1 |
Ryanair | Truly terrible. I know it's a budget airline, but you'd think their service could still be even approaching adequate. The site itself is generally awful (impossible to check in) and crashed every time I tried to print my boarding pass. I was told it would be refunded if I bought one at the gate. Big fat lie, obviously.Tried to get in touch with customer service and was told as I had already flown (er? isn't that what a boarding pass is for?) that I didn't qualify for a refund. They are thieves, basically. Fly with caution, and don't trust a thing they say. | 1 |
SAS | Truly the absolute worst of the worst service in the world. No exaggeration. Do not use this airline unless you are forced to. | 1 |
Jet2.com | Truly the best airline I've experienced so far! I called them because I couldn't find two seats together for my 7-year-old daughter, and their staff was incredibly helpful. They booked it with a big smile—such wonderful service! | 5 |
Lufthansa | Truly the worse company I have ever used. I had 4 flights and every single one of them was delayed. When contacting customer service they were sending generic emails without even reading my complaint. The on board experience was also not pleasant, I have not seen such poor service in a very long time.Please avoid! | 1 |
EasyJet | Truly the worst airline I have used and I have used plenty of bad ones but this was by far the worst experience I have had in all my years of flying. We were at the airport since 9:30am as we were meant to fly at 11:30am. Just after going through security we were told there was a 1hr delay on the flight tracker. By 3pm we were still waiting with no updates or anything only the flight tracker. Finally the plane lands around 3:30pm and we were able to speak with someone but we were told no flight till 10pm now so have to leave security area. We waited etc 10pm comes and goes now flight saying is delayed till 1am. At about 11pm 1 person comes and tells us flight is now canceled due to staff having finished their flight hours. They made us wait all morning, evening and part o the night before we were told flight was cancelled. I was calling customer service as there were no easyjet representatives, they had no clue what was happening, when we finally spoke to someone at the airport they didn't have a clue either if were even were going to fly the next day or anything. No communication with passengers, no proper updates on what was happening. They had 1 poor representative trying to sort hotels out for over almost 200 passengers. It was just a complete shambles and an utter mess. Will never in my life be flying with such an incompetent airline. | 1 |
Turkish Airlines | Truly the worst airline experience I have ever had, and I fly a lot. The flight departed late and we were tight for our connecting flight (which was another Turkish Airlines flight). Fine, it happens. We informed cabin crew and they reassured us. We exited the plane and there were no staff to guide those of us connecting on where to go. There was a "Short Connection" path we could take, but the Turkish Airlines staff member said it wasn't for Paris (he was wrong). We walked around the vast Istanbul airport asking various Turkish Airlines employees for advice and it was unbelievable how rude unwilling to help they were. They literally would walk away from my wife and I saying "It's not my job, what can I do" (this happened multiple times). Obviously we missed our connecting flight, and the follow up experience resolving this was equally awful - their employees didn't seem to know where to tell us to go, just pointing in vague directions to walk, constantly pushing the problem off on one of their colleagues. I later witnessed their staff shouting at a lady who required a wheelchair be brought for her. It was shameful. My account only tells a bit of the nightmare experience we had with their airport staff. They are untrained, impolite and unprofessional and I will never fly with them again. | 4 |
Grupo IAG | Truly the worst airline…no customer service…they do not respond to complaints…no reply …if you persist with a complaint you will eventually receive random standard automated reply …extremely rude staff…don't even mention the food | 1 |
Grupo IAG | Truly the worst company in the world, cannot unlock my account and now waiting for 4 months, can't book a flight and customer service is just diabolical!They should be ashamed of even calling this British | 1 |
Iberia | Truly the worst customer experience i've ever, ever had in my life. This is not only the worst airline (and I fly a lot!) but also the worst company I've interacted with. We booked our tickets from San Francisco to Casablanca through Iberia. When we received our flight information we noticed that we were flying with their partner airliners British Airways and royal air Maroc. They lost our luggage along the way. we are fairly certain it is it in Madrid however every airline has refused to assist us in getting our luggage back to us. British Airways told us that the international policy is that whoever owns the last leg is responsible for any lost luggage, which would be Royal Air Maroc . However royal maroc told us that they can't help us because our bags never showed up in their system so there is no way that they can file a claim for bags that are not in their system. So that leaves us with the two airliners that we flew with unable and unwilling to help us. I called Iberia since that is the company we booked with and they too refused, in a very offensive way, to help us. On two separate occasions the associates we spoke to were rude, spoke over us, Didn't listen to what our actual situation was, and just gave us a canned answer " I'm sorry we can't help you". Both times they hung up on us. I don't not recommend them at all. Save yourself and avoid at ALL cost | 1 |
Ryanair | Truly the worst customer service I've ever had could not understand a word she said they didn't know what they were doing over the microphone she said what language don't you all understand sit down..... never in my life have I witnessed behaviour like it. And as for putting groups and families apart for a money making scam. No smiles rude arrigant horrible I could go on and on never again thank you. | 1 |
EasyJet | Truly truly awful. 2 flights cancelled, had to travel across the country to get a flight with another carrier back to my original destination. Refused to consider a refund as I had accepted an alternative (but very inconvenient) flight under duress. | 1 |
Grupo AirFrance-KLM | Truly unsettling, after receiving a seat assignment, arrived to check in because their online system wasn't working and we were told we didn't have a seat and placed on standby. This put our connecting flight in flux. After clearing baggage check, at the next station the guy sent us back to check another bag even though we've already passed through checking bags. He was rude. I have never experienced a worse process to get on a plane. | 1 |
Ryanair | Truly, the worst company I have ever had the displeasure of dealing with! Well... I say dealing with, but they've just ignored all of my requests for contact. I am awaiting compensation for a delayed flight in December 2022. The subsequent handling of that flight ruined mine and my partner's holiday! Numerous failings that it would take too long to explain - just safe to say I will NEVER use Ryanair again and now they will not provide compensation that they are legally obligated to, through their own broken processes [purposely broken I imagine]. I am just counting down the days until I can forward these concerns to the CAA. Avoid at all costs! | 1 |
Ryanair | Trump-like splitting of familiesI generally try to avoid travelling with Ryanair, but sometimes they are the best option to suit your times/location, etc. My recent experience emphasized my view and I will be going to greater lengths in future to avoid them.My husband and I were due to fly from Stansted to Malaga at 1730 on a Friday, and paid £5 extra on top of our already £200 a piece flights for priority boarding as we knew we'd be running late coming straight from work, and with the hopes this may give us better seats in the draw when it came to check-in.The short answer is, no, it didn't. We checked in as soon as possible, and were randomly allocated seats in row 32 and 9 (middle seats) despite being on the same booking and clearly belonging together as Mr and Mrs. What happened next made us both furious: a message pops up saying: "oops, it seems you are sitting apart. Pay extra to sit together!" After noticing that all the seats next to us were free, and that no seats were available at the advertised upgrade price, we had had enough and resolved to begin our romantic weekend apart rather than give any more money to this petty company. Imagine if one of us had been a young child, or disabled, or afraid of flying?Leaving day came and given we were short of time we were not happy to discover our gate was the furthest away it could possibly be and we'd have to get the train 2 stops, as well as a sprint once we were off.In fairness, boarding was a breeze given we had the priority boarding.Having had no time to stop for refreshments or food at the airport, I was looking forward to the inflight catering. Despite being only in row 9, it took 1.5 hours from takeoff for the cart to arrive at my seat, by which time I felt like a raisin for lack of water and everything I'd wanted to eat had run out. The lack of inflight menu holders and air sickness bags is another downer btw. A hen party seated a few seats behind me had by then started complaining loudly and causing a hullaballoo as they were running dry (normally I'd have no sympathy for this, but I could feel their agony in this case as the hot meals had clearly hijacked any other form of service on the plane).I found myself feeling sorry for the staff who'd obviously been given the impossible task of selling as many hot meals as possible, without having the infrastructure or procedures on board to deal with the demand, with customers from all over the plane showing up to vent their frustration at a lack of water/food/being unable to get to the bathroom for hours while food service was ongoing.As we were preparing to land, I became aware the Spanish chap next to me had his partner sitting at the window in row 7, so they had also been split up. Had I realised sooner I would have surely volunteered to move to let this poor couple at least enjoy their flight together.On the bright side, the flight landed bang on time (likely before everyone onboard had had the chance to buy water) and our misery was fortunately put to an end quite swiftly. I dread to think what it would be like on a flight like this with serious delays!Splitting families and putting them a plane length apart, and even allocating them window seats, but apart is just wrong... If even Donald Trump can see this, perhaps there is also hope for Ryanair? | 2 |
Ryanair | Trust able flight that never lets you down. | 5 |
EasyJet | Trust me, I would give a zero if I could. I booked a return ticket and included the travel insurance; however I needed to cancel because I couldn't travel anymore so I called their customer care line to make enquiries about cancellation. I was informed about the amount I was entitled to as refund, and was also informed that my travel insurance would still be valid if I changed my travel date. It was for this sole reason that I decided to pay £132.17 pounds extra to change my date instead of just cancelling.Now, I check my account on their website and it shows that my travel insurance is added but when I called to request for the travel insurance document I was told that it was only valid for the previous booking. They began to act like they aren't partners with Collinson and cannot assist me with travel insurance queries.You put the travel insurance in your booking options and still told me it was valid just and made me pay £132 that I wouldn't have. You guys are just the worst. | 1 |
Ryanair | TrustPilot needs to add a Zero star rating to the portfolio.Ryanair are a disgrace, replacing people with chatbots knowing full well you can never get answers so you end up frustrated and giving up, costing you hundreds of £££.Let me tell you this Ryanair, the more you annoy people and treat them disgracefully like you have done with me, the more people will not be coming to use you when this is all over!!Shambles! | 1 |
Lufthansa | Trustpilot need a negative score option for these. They are that bad.4 flights booked with Lufthansa and they didn't manage to get a single one right! First 2 cancelled whilst at the gate. Stuck in airport for 8 hours with only a £7 voucher and, when we did fly, took to the wrong city!Third and fourth flights cancelled without any notification from them. Left abandoned in Barcelona and had to sort own flights at additional cost of over £600.No replies to emails when I finally got home.DONT BOOK WITH LUFTHANSA unless you have a lot of spare cash to get yourself home.Worst travel experience of my life. | 1 |
Ryanair | Try and make a claim for what you are legally entitled to.They are very poor. Delayed just under 3 hours so only entitled to food.Tried to add more receipts to the claim for inflight purchases. ( which I had to get a link from them to get) The email trail would not allow me to add these receipts. "Incorrect form' message. However if I went to the correct form it said only one claim per passenger.Once you are in communication with a customer service agent you should be able to add more attachments as required. | 1 |
EasyJet | Try and speak to someone to get help. Forget it. Completely useless helpline service that NEVER answers the phone | 1 |
Ryanair | Try their online chat, good luck | 1 |
Pegasus Airlines | Try to avid! Bunch of uneducated people taking few hundred to sky!Just the pilots possibly the ones that you can trust!Rest are no more verbs to describe | 1 |
Lufthansa | Try to avoid Lufthansa whenever possible at all cost! Both our flights were cancelled. The application and the chat robot are useless, they don't work properly and crash every two minutes. The only thing the chat robot does (after 15 crashes and 2 hours of trying to make it rebook as the email advised to do) is to redirect you to the customer phone line. That's Lufthansa's concept of digitalization. Waiting on the customer phone line for rebooking 1,5 hours.Onboard flight LH1707 Sofia-Munich on 5th September 2022, half the overhead compartments were full of small backpacks and handbags. Passengers refused to take them under their seats. The crew said: "No can do, the flight is full." As if I would expect an empty flight! So something like 10 passengers had to stick carry on suitcases under their legs so that handbags could travel comfortably. Basically, if you are in Boarding group 5, you are a loser and nobody cares where you are going to stick your suitcase. Bad luck that you boarded last! Handbags have more rights than you onboard Lufthansa. I have never seen so unmotivated staff. They wouldn't be hired to work even in a shabby motel in the Midwest.Why was there a face mask requirement when something like 10 passengers had their masks under their chin the whole flight? The crew walked past pretending they don't notice. Either there is a mask requirement or not - for all passengers that is!Culeless crew unable to establish rules and order. Total chaos on the plane. Anarchy! Ridiculous airline with exorbitant prices and poor service. Unreliable! Lufthansa has long ago given up serving their customers. The hard times will pass, but the hard feelings will remain. Many customers won't return! | 1 |
Wizz Air | Try to avoid this airline at all costs. They will delay or cancel your flight with a 99% probability. On top of that, you can not communicate with them. They provide a chat bot that has zero answers, and when you ask for a human agent, there is nobody available ever. (I waited two times, the first for 4hours and the second for 5 hours, and still no human agent was available). Your other option is premium Tel number at 1 point something euro per minute!!! These people are trying to overcharge you with premium chat line charges EVEN FOR THEIR DELAYS. My flight was delayed by 24 hours, then by an additional 4, with zero support. Ground stuff are rude and insulting. Yes, the tickets are cheap. But you will end up paying for hotel stays, meals etc, as well as missing out on your holidays. So overall value for money is truly bad. Seats are good as the plane is new. Staff on the plane are tired and inattentive. Overall experience is horrible | 1 |
Ryanair | Try to book flights from Bristol to Krakow in August to visit my family. The price for return tickets plus 20 kg bag was £495! Who can afford that? It's supposed to be a cheap airline. | 1 |
Lufthansa | Try to get my son's airport tax back, but as I went with edream travel agency, they refuse to give the refund. I've tried to liaise between them but no use. Both accuse of each other. Lufthansa say they called me to settle this matter, but I had never received that call. I am so angry. Don't use this company. | 1 |
Lufthansa | Try to travel from Munchen to Copenhagen with Lufthansa.We landed in Munchen from Catania Saturday the 19.10.2019 and were suppose to fly of from the same terminal, terminal 2, at 17.15. But instead, our flight went to terminal 1, and we did not make the flight.We were not informed about the change of terminal. I was traveling with a child.We had to spend the night in Munchen and we given a free hotel, but I have paid for dinner, breakfirst and taxi to and from the hotel. Also I have right to compensation for the lost flight and waiting time.The first flight out of Munchen Lufthansa could give me was over Hamburg the following morning Sunday the 20. at 7.15.I booked my flight from Muchen to Copenhagen in February. Lufthansa changed the terminal in June. I travled in October. That gave them 4 months to inform their passangers about the change of terminal and to calculate if it was possible for your passangers to make the transfers. In my case it was not. And NO INFORMATION WAS GIVEN.In the end of all that they tried to give me 200 euro in compensation. I have spend about 130 euro on food and taxi.But in their own terms they write: If you are involuntarily or voluntarily denied boarding, you have the right to an alternative flight or to reimbursement and compensation, which can also be provided by cheque or bank transfer or, with your consent, in the form of a gift card. The amount of this payment depends on the distance of the planned route and on the re-routing that has been offered to you: In the case of flight distancesof up to 1,500 km, the compensation is €250,between 1,500 and 3,500 km and for flights of more than 1,500 km within Europe, the compensation is €400of more than 3,500 km, the compensation is €600.Since I was involuntarily denied boarding due yo your inregular change of terminal and my travel is up to 1,500 km, the compensation is €250 pr. person plus expences for taxi and meals (€114,25) . That is 614,25.Still waiting for replay from customer service. Have waited weeks now. Not impressed. | 1 |
Lufthansa | Trying every weekday since 10/5 to alter a booking. 7 times. Website does not allow me to confirm or pay for the alteration. Chat Assistant takes you to the point it refers you back to website as it cannot handle the alteration. Customer Services say site working well. Well up to a point; I just can't alter the flight or pay the rebooking fee.....Call Centre is poor quality. | 1 |
Grupo IAG | Trying fly out from Zurich, 2 people checking and bag drop closed. Very 1960. Terrible. | 1 |
Ryanair | Trying profit off atc issues , hiking up replacement prices for other flights for passengers strandedSent compensation form for new 700 flight and better get refund or I will go court. | 1 |
Ryanair | Trying to alter flights on a free transfer but Ryan Air want to charge us £557 to do the change so cannot be free. Now they will nit even answer the messages sent to them. No wander they have such a bad rating when you book and make sure you can change before you book and they say yes up to 2 times then back track. They deserve toolset ALL their customers the way they treat people. | 1 |
EasyJet | Trying to answers on lost luggage is impossible....send e.mails, leave name and phone number and nobody gets back to you. Their happy to take your money, but when there is a problem you can`t find them...perhaps all top management should resign | 1 |
Ryanair | Trying to avoid refund with all sorts od cheap tricks after canceling our flights | 1 |
Lufthansa | Trying to avoid them in our travels, but sometimes it is not possible. They refuse to refund cancelled flight for my family and are very dishonest about their covid-19 rules. Will make a better job avoiding them in the future. | 2 |
Grupo IAG | Trying to be refunded for a flight that was booked has become a game of who wants to give up first.Every time i speak to customer service i get told a different story or explanation. It can't all be true - yet everyone proclaims it to be or that they are telling you the truth not the person previously. I tried to escalate it and the supervisor refuses to speak on the phone. They cannot prove or provide paper evidence the refund has been processed yet my bank has no recollection of the transaction or the transaction numbers they share.At this point after a couple of hours spent on the phone the amount of money I am trying to get refunded is worthless.As a child I used to like flying BA but I'm starting to think Ryanair isn't so bad now. British Airways need to remember how to make customers enjoy their services. | 1 |
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