Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Unfriendly staff, rip off prices, delays and dirty planes!Fancy flying in a bin with wings? Then book RyanAir. Want to deal with idiotic and unfriendly staff….book RyanAir.Want to be be ripped off on board? Book RyanAir!What a shockingly bad company! | 1 |
EasyJet | Unfriendly, Misleading and clearly not interested in keeping Covid promisesWon't honour Covid related changes as their headlines claim.Clearly don't care about customers anymore | 1 |
Ryanair | Unfriendly, shady money making tactics | 1 |
Eurowings | Unfriendly, unprofessional boarding staff. We had to pay extra 50€ for hand luggage. We paid 46€ already beforehand for extra hand luggage, at the counter they told us that the 46€ were to give in the luggage at the check in. Completely FRAUD! | 1 |
Vueling | Unfriendly, unwelcoming rude staff. No smiles or greetings as you board or leave. Lack of communication when queuing to board and flight delayed. Lack of communication during flight which you get with other airlines. | 1 |
EasyJet | Unhappy about the very delayed refund from Easyjet. Flight in April still not refunded. BA refund came through in 2 weeks. Refunds from hotels and other travel companies all within 4 weeks. Easyjet is letting itself down with poor service. Phone lines are such that it is impossible to get through to talk to someone. Considering whether I will use them again. | 2 |
Norwegian | Unhelpfuf & unprofessional customer service. I had booked a flight to USA in 2020 which was cancelled. They have now changed their flight routes and do no long haul flights at all. There is a complete refusal to provide a refund given their change in service, and instead of having customer "care" all that's been done is to tell me to report them to the civil aviation authority (which I have done). Dont fly this airline if you value your money or your sanity. | 1 |
EasyJet | Unhelpful and if you need to postpone flights for 12 months it's pot luck or you can or not be a they might or might not have them available to postpone to. No offer of help of any kind. Just take your money | 1 |
EasyJet | Unhelpful and it is ridiculous I have to chase for a refund that was supposedly sent to be 2.5 weeks ago. | 1 |
EasyJet | Unhelpful and rip people off | 1 |
EasyJet | Unhelpful and rude | 1 |
EasyJet | Unhelpful and useless if there are variations to original booking. sub services like car hire are booked through third party agencies so very VERY difficult to sort out any issues. | 1 |
EasyJet | Unhelpful customer service person ended the chat prematurely when I was not satisfied with the charges he was insisting I needed to pay. | 1 |
EasyJet | Unhelpful customer service. Easyjet charged £6 to book specific seats then were unable to fulfill that agreement. Refused a refund when i asked for the money back seeing as they could not fulfil my seat arrangement | 1 |
Ryanair | Unhelpful design of pages as well as far too much information all thrown on to the page very inconsistently. I avoid this site if ever I can help it! | 1 |
EasyJet | Unhelpful service, the policy is not transparent. | 1 |
EasyJet | Unhelpful staff from start to finish. The least uncomfortable flight I've been on in 20 years. We also checked our bags but they were not waiting for us upon arrival, took us hours to sort it out. I regret choosing easyjet and will never use them again. | 1 |
Ryanair | Unhelpful staff. we were expected to know how to put our bags through on our own, no one wanted to help. Then on the plane there was no in flight information on services. We were asked what food or drinks we wanted with no idea what they had. The hostess was obviously annoyed when we asked for a menu, and then when we picked a sandwich and some chips we were told there was non on board. Seriously come on. | 1 |
Turkish Airlines | Unhelpful staffTerrible foodPoo on the seats (toilet and regular)Chair was coming off the floorWindow was duck tapedRacist and homophobic flight attendantsDidn't show the safety protocolsRubbish on the floorMy mum even hated it and she sees the good in everythingHonestly The worst airline ever | 1 |
EasyJet | Unhelpful website | 1 |
EasyJet | Unhelpful, asked for a complaint email address apparently does not exist. One way to get your complaints down I guess. | 1 |
EasyJet | Unhelpful, don't answer what you're actually asking and tell you things you already know and are not asking about! | 2 |
Ryanair | Unhelpful, no information re delayed flight been at airport for over 9 hours. Been give a £3.50 voucher for food. What a joke when a meal deal there is much more than that!!!No information re delayed flight of when we will be leaving for Barcelona! No Ryanair staff and no help from Bristol airport!Never again will we use Ryanair! | 1 |
EasyJet | Unhelpful, unable to assist | 1 |
EasyJet | Unhelpful. Didn't seem to understand what I was complaining about. | 1 |
Ryanair | Unhelpful. It's been a struggle to get a refund having to cancel due to a sudden death | 1 |
Grupo AirFrance-KLM | Unhelpful. The are quick to take your money when booking flights last year for this May. They are breaking European Law. Saying EU won't allow compensation to Covid-19. Correct. However, a refund is NOT compensation and the law says the MUST refund. The way they treat their customers is awful. Such lies! I'll never fly KLM again. After 30 plus years of flying them. Holding them in the highest of regard. The stress and anxiety they are causing people is awful. See FACEBOOK support group. KLM won't refund our money. | 1 |
EasyJet | Unhelpful. Will not help when stranded abroad. Will not answer questions. No humans available to talk to and their chatbots are actually useless sending you in circles for hours. | 1 |
EasyJet | UnhelpfulDidn't read my request !Pointless service | 1 |
EasyJet | Unhelpfull customer service team. | 1 |
EasyJet | Unjust lawsuit against easy life. Very disappointed in easyjet as a brand. Just corporate bullies | 1 |
Jet2.com | Unknown to us our return from Hvar to Manchester required getting up at 03.30 for a 12.50 flight which is now scheduled to leave Split at 15.30. (UPDATE ITS NOW 15.50)We have a 150 mile drive on landing. The recommended online "customer service" replies that it will come back to me "within 28 days" and the phone line team say "they arent customer service" when asked for advice. You can imagine how often I'll use Jet2 in future. | 2 |
SAS | Unlawful practices. Failed to refund in promised time scales, poor customer services, fobbed off every time we call. Have waited over 6 months for a refund after they cancelled our flights. I appreciate we are in unprecedented times but by failing to refund their customers they re in breach of consumer law. I advise people never to use such a unreliable company again. | 1 |
Jet2.com | Unless I can't, I would always fly with jet2, friendly, attentive | 5 |
Jet2.com | Unless you are in extra legroom seats the ordinary seats are so upright and uncomfortable . The queuing system at Malaga was a joke. | 3 |
Ryanair | Unless you need to get somewhere with a few dollars left, avoid this company at any cost. Passengers are treated like bugs, not human beings. Stay away!!!It asks me to say date of the experience. It's about every trip with this company, not a single experience. | 1 |
EasyJet | Unless you want to be treated with rudeness and distain, then avoid easyjet.I made sure that my student son's case was absolutely the correct size before his flight this morning and the staff at EasyJet Manchester airport have charged him £48 for one way to Amsterdam. The person checking bags didn't say anything but £48, £48, £48 to not just him but other travellers and obviously revelled in the fact that he had some perverse power to extort money out of people. It seems to me that the bag check must be 1cm less than the official size of 45cm. What nasty people. I hope that your staff at Manchester are put on a customer service course. Well done to that man who can only say £48! He must be on a huge commission for extorting so much money from passengers. Any yes, the bags there and back are now more than the not so cheap flight. | 1 |
Norwegian | Unless you're very careful in how you book the flights and check your documents, you will have a nasty surprise at check in as we did - we apparently hadn't pre booked our meal or our hold bags (both of which had been included in our outward bound flight so we assumed the return flight would be the same). We paid $60 each to check in our hold bags and had no meals during the flight. The snack bar ran out less than an hour into a ten hour flight - not even tea available. No water offered to us at any point. Only the kindness of one of the stewards after he found a spare meal, stopped me fainting from hunger. Seats - awful, short, narrow and hard. A small selection of films available, no music channels. Staff, overworked, mostly brusque from coping with many complaining passengers. Unless you're desperate choose another airline. | 1 |
Ryanair | Unlike Gerry T below I do not work for Ryanair. Reviews on this site are far from fake so how dare you try and ridicule genuine customers with your very unbelievable review. We have literally today had a nightmare of a journey to the airport due to train closures substituted by buses. Guess what online check in did not work for us and our only option was to check in at the desk. Ryan air charged us 55e per person to check in, and no before you say it our flight was not cheap in the first place. Ryanair all you own is an airline, you do not have a good business or any sort of a professional reputation. My first experience with Ryanair and it will be my last. I urge everyone not to be enticed by cheap flights and to pay that little bit extra for peace of mind, as a flight with Ryanair is like trying to raise the money to pay your mortgage at a casino, yes it may work and you may save money but the gamble is huge. My only disappointment is that the minimum one star I can give them actually adds to their score. | 1 |
EasyJet | Unlike many of the reviewers here, I've generally had positive experiences with Easyjet. I take around 12 flights across Europe every year, and delays are rare. They are also reasonably easy to get hold of if you need to change a flight. My only minor issue is that Easyjet Plus card that I've just paid for is now a downloadable pass only, and the download link doesn't work. When I call Easyjet they tell me it'll be fixed within 24 hours. They've said this three times now over a period of two weeks. | 4 |
Wizz Air | Unlike most others, I enjoy this airline, it's cheap and fast. An inflight wifi system would be great and some inflight information (location and time) would be appreciated. Also their payment system might be weird with all of the add-ons, but you can fly cheaply with this airline (if you skip all the extra stuff). | 8 |
Jet2.com | Unlike other economist air bus flights meal was actually edible and very good!! I would order again | 5 |
Jet2.com | Unnecessary the air stewardess reading out every item of the duty free on a microphone. You cannot rest with this noise which is provided in the magazine | 3 |
Vueling | Unpleasant Experience with Vueling Airlines: Excessive and Unreasonable Baggage Charges and rude staff. Recent trip from Paris to La Coruña, Spain, the experience was far from the quality service one would expect from a prominent airline operating from one of the world's top tourist destinations. Upon arrival at the airport in Paris, I encountered an agent at the counter who seemed to lack proficiency in English or Spanish. Given Paris's global appeal, I was taken aback by the language barrier, which made communication and problem-solving unnecessarily difficult. My family and I (a group of 6) had already paid for three extra suitcases. Additionally, we had three carry-on bags that conformed to your airline's size specifications. However, the counter agent insisted we had to pay extra for each carry-on to take them onboard. The lack of effective communication compounded the frustration of this unexpected charge. Even when faced with the inconvenience of either losing what we had already paid for tickets or allowing our vacation to be marred, we chose to accommodate your airlines' demands. Thus, we agreed to pay an additional $150, albeit begrudgingly. However, to our utter surprise, we were informed the charges were actually double - $300 - due to a short layover in Barcelona. This seemed illogical and unfair as our final destination was La Coruña, and the stopover was not of our choosing. More so, our bags were to be checked directly to our final destination. Our attempts to discuss this discrepancy were ignored, leaving us no choice but to yield to these unjust charges. To further compound our disappointment, the carry-ons, for which we paid $300, were not allowed on the cabin with us but were handled as checked luggage. These bags contained valuable items not intended for stowage in the cargo hold and lacked the necessary locks for such handling. In summary, my family and I felt taken advantage of and robbed of an additional $300. Our journey was tainted by unwarranted stress and unjustified costs. We were left feeling helpless, with our only recourse being to write this review in hopes it may prevent future travelers from encountering similar or worse experiences. I urge Vueling Airlines to address these issues promptly and reconsider their approach to customer service, particularly communication and transparency regarding their policies. | 1 |
Grupo AirFrance-KLM | Unpleasant Experience. First time using Air France and my Flight got cancelled and the next flight was in 24hr. We were left with zero information at the airport for over 2 hours just standing around. Handling of the inconvenience was really terrible. It's months later and i'm still waiting for the refund, no communication or urgency, and as a sky team member i was disappointed | 1 |
Iberia | Unpleasant crew, lost luggage, damaged luggage !!! I will never fly again with this company ! Horrible customer service once you write, who can only write back to you the following: "I would be grateful if you would see this as an exceptional event."To AVOID AT ALL COST !!!!!!!!!! | 1 |
Lufthansa | Unpleasant service and not friendly with sincere needs as you have to wear a mask the hole of the flight and is disturbing and uncomfortable for me and staff were not clear about Dr letters before hand! | 1 |
Jet2.com | Unpleasantly hot throughout the flight. Staff were good as usual, in flight service good, toilets clean | 3 |
Jet2.com | Unpleasantly, we were left waiting on the plane in Manchester before takeoff for two hours while they had to find remove some luggage from passengers who had been disruptive.I thought that a complementary drink of water would have been an appropriate gesture. | 2 |
Eurowings | Unpolite, unprofessionals and racists. Run away. | 1 |
Turkish Airlines | Unprofessional agents and "system error" make the passenger buy the ticket they did not want and agree. Turkish Airlines would not resolve the issue beforehand, make you fly and impose financial hardship on the passenger. | 1 |
Wizz Air | Unprofessional and disrespectful boarding gate staff. On the early morning flight from Gatwick to Malaga on the 5th of November, I queued to board and I found the woman's (I cannot call her lady), at the boarding gate check in, attitude was sharp, impolite and racist. She was not friendly to other than the English! Her attitude after checking my British passport was "go and sit there". I do not know what her background is and how she was brought up! Maybe she does not know to talk normal to people and how to respect others! Very bad for Wizz air to recruit such people. I fly frequently with Wizz air and they are great, but need to pay attention who they recruit for serving their customers. Never came across such rude staff with any other airlines! | 1 |
EasyJet | Unprofessional and inconsistent testing requirements for flight. Useless staff member exerting issues that need not be there, Other airlines at the same Amsterdam airport accepted the evidence for testing so is it not strange easyJet does not? And asks people to rebook a flight as the intent? Really low ball airline - going to go bankrupt faster than say the word with the people working for them (until they no longer will have a job with their disgraceful service) | 1 |
EasyJet | Unprofessional and rude | 1 |
EasyJet | Unprofessional and rude cabin crew on flight Lisbon to Luton on 9th August 2024 as boarding the aircraft I spoke to a cabin crew that my child is a special need with autism as on the flight my child was stressed and started playing with a paper which was bought with us some of the papers fell on the floor during the landing cabin crew came up with a bin bag and a broom and made us to clean the floor we felt so embarrassed in front of other passengers watching we didn't say a word and we cleaned as we thought it was a shame for airline didn't have money to pay the cleaners and make their passengers to clean their planes. | 1 |
Turkish Airlines | Unprofessional and rude staff at check-in . Flight attendants and crew were okay. Seats we not comfortable, the timing were almost fine. I won't fly with Turkish anymore. | 1 |
EasyJet | Unprofessional and rude staff! Rules regarding luggage are almost fraudulent. Paid over €300 in extra luggage for one small cabin bag. I have travelled with Easyjet for 10+years and always been preferred provider. In similar league to Ryanair. Will NEVER travel again with Easyjet. Stick with BA, Virgin etc. | 1 |
Ryanair | Unprofessional company. Will never use them !!!!! Rude staff, overpriced baggage !! | 1 |
Lufthansa | Unprofessional customer service. I rebooked my tickets with Lufthansa via its customer service. They have not send me any confirmation by email. I called them again and asked to send it. I tried to find my booking reference on their website, it has not been found. I called Lufthansa customer services several times, they promised to fix their website on Monday and I should check it on Tuesday. Today is Wednesday, I an trying to find my booking reference on the Lufthansa website and it is not there. I have already called them twice. The first call was dropped, now I am on the 2nd call. Will never use Lufthansa. | 1 |
Ryanair | Unprofessional customer support focused only on denying claims. Waste of time and money. | 1 |
Lufthansa | Unprofessional flight attendants who have way too much power. Give the wrong people power, and they abuse it. Lufthansa flight attendants for the third flight in a row have shown they have become too good for their jobs.Actually had a flight attendant tell me it was not her job to help me find a space on the airplane for my hand-carried bag. She did not even offer to check it in. No assistance whatsoever.I my recent return flight from Malta, a flight attendant by the name of Kefayeti openly stated he has had too much already as passengers were boarding. He criticized me and my daughter, along with 20 other passengers for boarding the plane from the front where the bus dropped us off in the rain and wind. The bus so happened to drop other passengers at the back of the plane and their seats were near the front. You can imagine the scene on the plane. Kafayeti actually demeaned me and my daughter openly asking why we boarded from the front and then asked another person where they were going because he was going the wrong way. Kafayeti raised his voice on multiple occasions and even challenged me when I told him that we boarded from the front because that is where the bus dropped us off.Horrible, horrible service by overzealous power-induced Lufthansa employees.We are now waiting on our baggage. A 25-minute delay per the screen. Hire more workers or force the airport to hire more. We pay a lot of money for bad service!!!!!!! Enough. | 1 |
Wizz Air | Unprofessional, rude Cabin Crew. They were talking to each other loudly, laughing loudly, mocking passengers in English understanding that the passengers from Uzbekistan knew no English, and singing songs causing disturbance to the passengers. Once informed, the team leader came and said "You can't comment on our staff". The whole team was unprofessional. I have never experienced this ever in any other airline. This incident happened on my journey on 07/03/2024 traveling from Samarkand to Abu Dhabi. | 1 |
Wizz Air | Unproffesssional & non cooperative company with rude staff & even the behaviour of captain is like a tuk tuk driverEMIR & CAPTAIN on flight 7078 from Almaty specifically | 1 |
Vueling | Unreachable via phone and despite promise to email me they didn't. Fail to refund my fiancee for months now, despite promises and 25 Twitter messages | 1 |
Ryanair | Unreal, the moron from the crew wanted me to pay extra for big luggage. And at the same time, only the wheels were sticking out, moreover, they had already measured my luggage several times and no one had ever told me anything about the wheels. What a joke! Over 60 pounds and has to wait then for belt, even when I pay priority mainly for not to do that. It's not enough that their flights are always delayed and there is seriously disgusting food on board that I wouldn't even throw to pigs. They will start robbing long-time customers for stupid things. But speaking of customer service, there are some illiterate people who do not understand English words and sentence composition when complaining, because they answer like some robot programmed a century ago. | 1 |
Iberia | Unreliable airline! I was promised a proper refund, but in the end, I only got a ridiculous amount back. Poor communication and disappointing customer service. I strongly do not recommend. | 1 |
Wizz Air | Unreliable and ridiculously expensive, prices are illogical - outbound flight £35, inbound flight the following week, £400! Whoever is coming up with those numbers needs to have their head checked. | 1 |
Grupo AirFrance-KLM | Unreliable company! I was promised reimbursement for the comfort seats that were cancelled without prior notice and the expenses I had for having my bag lost on the trip. When I asked for a refund, they denied saying that I should have asked before the end of the trip and that I had missed the deadline. I don't recommend it to anyone and I just want to tell everyone what happened.This problem happened last year! | 1 |
Ryanair | Unreliable company. Booked holiday online yesterday, took the full payment and cancelled today saying the price of holiday had gone up they suggested we cancel our booked seats and extras to pull money back and pay the rest of the new price - hence to say we told them to forget it! they are all out to con! Avoid!!! | 1 |
Vueling | Unreliable service and flight cancellations.Useless customer service with zero customer service skills. One big mistake from me to give them a chance...NEVER AGAIN! | 1 |
EasyJet | Unreliable site, buggy app, and awful setup of customer service phone (although the customer care person was very helpful).The site will sometimes refuse to load. The app has so many bugs- I had a cancelled flight and managing the bookings was not working.Their ground staff are poorly trained and/or equipped to handle cancelled flights, or passengers in general.Using the customer care phone line is a painful process as you work through 5 or 6 steps to actually speak to someone.For an online airline their online resource are in a tragic state- almost unusable. This will be my first and last flight with easy jet. | 1 |
Ryanair | Unreliable, low-quality service bunch of people who play dirty tricks.I've been traveling with my bicycle and 15kg backpack. Usually, airline booking has the option to add "sports equipment" but I haven't found how to add and pay for a sports equipment item, that's why I paid for one more 20kg piece of luggage. At the check-in desk, I was forced to pay one more time for my bike.As a result, I paid for 3 items but actually had only two.It looks like a deliberately crafted trap because they refused to change the purpose of my payment at the check-in desk.The response to my question about a refund:"Our Terms and Conditions, agreed to at the time of purchase, clearly state that all monies paid for flights operated by us are non-refundable.This also includes our policy that once baggage allowance is purchased, it cannot be cancelled or removed from the reservation.Kind regards,Mark B.Ryanair Customer Services"Apart from that I bought an Aircoach ticket but because of the flight delay I missed my bus and paid for another one. NO refund but the response is nice:"We note the departure delay was 107 minutes and the aircraft operating the flight arrived 98 minutes after the scheduled time of arrival. As the flight was delayed by less than 3 hours on arrival, no monetary compensation under Article 7 of EU261/2004 is due.Please be advised that since for delays that do not exceed 2 hours, no right to care is due, therefore we are not in the position to process your refund request for your expenses incurred during the flight delay."I missed my bus because of the delay but it doesn't matter.Think twice and avoid this "company" if it's possible. | 1 |
EasyJet | Unreliable.The last 2 flights I've had booked with them were cancelled a month from my trip. The alternative options offered were unrealistic. As a result I had to book flights with other airlines. | 1 |
EasyJet | Unresponsive for ages and then only chat for a minute before disappearing! | 1 |
Jet2.com | Unsafe hotel ! We went to on a Jet2 package holiday in October to the Liberty Sigma in Turkey. The hotel wasn't finished with serious heath and safety issues everywhere ! Me and my 5 year old were injured as well as many other people in the hotel. We were unable to eat in the restaurants as allegedly they were fully booked the actual reason was they were very understaffed. Many more things in fact too many to list. Customer services response was to try and offer us £100 compensation. Very disappointing JET2 we go away at least 2 to 3 times a year and you guys were our go to travel agent. | 1 |
Ryanair | Unsafe. Never ever use this airline again | 1 |
EasyJet | Unsatisfactory due to closure time for baggage drop. On the day of the flight, easyjet posted a message on website advising that flight was 70 minutes late. Accordingly we arrived at airport half an hour later than originally planned but still over an hour before revised departure time. Easyjet refused to allow us to check in bags because bag drop had closed. Staff at check in said the baggage drop closes at the original,specified time irrespective of any delay to flight - even if announced on website. Fortunately our cases were small enough to go as hand luggage. However my elderly 87 year old mother had oversize liquids, scissors etc which of course were picked up at x-Ray. Fortunately when we explained what had happened the security official took pity and zipped up her case without confiscating the items which surprised me. We then had long wait before the delayed departure. Seats and service onboard the flight were satisfactory. | 3 |
Ryanair | Unscrupulous commercial tactics of increase revenues. Boarding passes were accessible only after paying 23 euro per seat. | 1 |
Eurowings | Unserious company that expects you to accept a 2-day reeboking of their flights. | 1 |
EasyJet | Unspeakably awful. No matter how cheap the tickets are, it is NEVER worth it. Just fly with a decent airline. It'll work out cheaper and better. | 1 |
Wizz Air | Unsure how Wizzair has managed to get my previous reviews removed. All I can say is they are the worst airline ever. Would rather swim across the channel and walk than use them again. | 1 |
Ryanair | Unsympathetic customer service. I am a frequent flyer and for just once would not refund. Never claimed before. Can't fly due to having a member of the family being hospitalised and having a fractured pelvis which was due to fly with us and need to look after at home. I would gladly move my flights but the charges are so expensive its not worth it. Just a rip off really in these circumstances. I would have expected a little more from them under the circumstances as every year I fly a lot with them and being a one off. Thanks for nothing Ryanair. | 1 |
Lufthansa | Until my most recent experience with this airline I would have given it 5 stars. My assumption was that German efficiency, reliability, punctuality and attention to detail and to customer service would be the watchwords for Lufthansa. I am currently a Silver card holder and, pre-pandemic when I flew more, I always chose Lufthansa/Star Alliance and was a Gold Senator card holder for a number of years.But something has clearly gone wrong with the airline.As I came to write my own Trustpilot review I was shocked to see that 1-star is the norm for reviews here and that almost no-one has anything positive to say. And moreover, that Lufthansa does not take the time to respond to customer concerns on this site.My own piece of advice (for what it's worth) is: don't ever book a connecting flight! I travelled Aegean from Athens to Munich and then connected to a Lufthansa flight to Heathrow. It was roughly half the cost of flying Aegean direct to London. The flight was delayed about 45 - 60 minutes which made the connection a bit tight. But then the ongoing flight to London was also delayed by around 30 minutes. I was half suspecting that my bags might need to catch the next flight instead, but I didn't suspect to be here, 4 days later, with no news whatsoever.I have a reference number and a website that just says 'looking for your bags' as the status. Lufthansa sent an automated email saying 'We continue to undertake all necessary steps to have your delayed baggage reach you as quickly as possible'.Somehow I doubt that they're undertaking all necessary steps. We know the bag is at Munich airport. How many delayed or misallocated bags could there realistically be there? And how long would it take an employee or two to go through them and allocate the bags to their owners?I did finally get someone on the phone who I think was in a call center in the Philippines. I don't blame her. She's probably on minimum wage and limited to saying what is on the company sanctioned script. Amazingly she told me that Lufthansa don't pay compensation until the bag is considered lost which is normally at the 90 day mark. So I am supposed to do without most of my wardrobe for 3 months on the offchance that someone in Munich airport might find my bag around early December?Probably the most tedious thing - reflected in all the other 1 star reviews here, is a lack of customer service, someone to talk to, feedback, any sense that the airline (having taken your money) cares a jot about you or your experience.You'd be forgiven for thinking that the airline was struggling to make a profit and can no longer afford to offer customer service. But no! A press release from March 2023 proudly boasts: "Lufthansa Group achieves financial turnaround in 2022 with Adjusted EBIT of 1.5 billion euros− Revenue almost doubled to 33 billion euros − Record results at Lufthansa Cargo and Lufthansa Technik − Highest Adjusted free cash flow in company history − Booking momentum remains strong at high average yields − Passenger numbers more than doubled: Over 100 million passengers on board again − New aircraft and new cabin interior for premium flight experience − Further significant improvement of Adjusted EBIT expected for 2023"Welcome to late capitalism! | 1 |
EasyJet | Until now I have always good experiences with the Easy Jet services. | 5 |
EasyJet | Until now I have only good things to say hoping it will last I know alot of people not being happy with easyjet but you shoud know that for this kind of prices it is the risk that you are taking. | 5 |
Wizz Air | Until now I only wrote good reviews, but for Wizzair I have to make an exception. My 15 year old nephew had a very nice holiday in Lithuania until I had brought him to the terminal and he arrived at the gate. There a stewardess started shouting at him that he had to give his passport while he had already done so, she found out 10 minutes later. Then a steward on the plane said that his suitcase was too big and did not fit in the compartment. He had to pay an extra 54 euros. The poor boy did not have that with him, then they said that his suitcase was not allowed. He called his mother in tears, but she could not get the staff on the phone, they did not have time for that. Fortunately there was a very nice fellow passenger who paid the amount for him. Then the man took the suitcase and it turned out to fit easily in the compartment, the man then asked for and received his 54 euros back. It seems very likely that a child traveling alone was an easy victim for the Wizzair staff. In short, downright scandalous. For me, my family and friends, never again Wizzair. | 1 |
Grupo AirFrance-KLM | Until this time, I had too many flights without any problems. However, the last KLM experience was horrible for me. 21st June, I had a flight from Mexico City to Frankfurt am Main via Amsterdam. Because of the 1 hour 45 minute waiting time in Amsterdam, everything was looking good for me. I went to Mexico City airport 3 hours ago because of the precaution of some long waiting times, but check-in and baggage drop transactions were extremely quick. I am really appreciative for that. However, when I went to gate for boarding, boarding had not started. We have waited so long and after 1 hour 30 minutes from original departure time we have departed. When we were in flight, the hostess announced please check your e-mail, sms or mobile application for the connecting flight update. When we landed in Amsterdam, of course my other Frankfurt plane has gone and KLM checked in for a soonest Frankfurt flight for me and for this flight they gave me sky priority. Because of the sky priority, I had also tracking bags section in mobile application. When I tried to track my bag, there was only one notification for check-in, after that nothing happened. I had understood that probably they lost my baggage. After we landed to Frankfurt am Main, I have waited for my baggage and it did not come. I went to lost baggage desk and she said to me my baggage is still in Amsterdam and in 1-2 days we are going to send your baggage directly to your home address and because of the 1-2 days situation I was happy. But, currently I am still waiting for my baggage and I need to go to another country tomorrow morning. My personal care products, some of my medicines and other important things are in that luggage and currently, I am really in bad situation. I have never forget this horrible experience. | 2 |
Ryanair | Until you get your house in oder relating to Disabled I will not travel by you | 1 |
Jet2.com | Until you improve passenger service on return to LBA I will not be flying Jet2 again. I will not permit myself to be treated as cattle when you persist in parking returning aircraft as far away from the terminal as possible without buses being there to greet the arrival. When the buses do arrive neither departs until ALL passengers have left the plane and then arrive at a small entrance to the terminal together and disgorge a plane load of passengers all at once into a small area where the escalator hasn't worked for years. This doesn't happen just occasionally but in my experience is a regular occurrence. | 2 |
EasyJet | Untrained staff at check in cost me £40 when I had already payed. Told me to claim back from head office. 2 month and many emails later! Still won't pay me my money back. Charged me for 2 snowboard bags when I clearly had one and payed for one. The complaints department struggle with basic English and don't read your complaints, definitely avoid this company! | 1 |
Ryanair | Untrustable trash company. They always make sure, that even the simplest things will go wrong. Booked 2seats on the flight 3 months ahead, for me and my partner, one was randomly cancelled somewhen, never received email or anything, now I can buy the same seat for 3 times more expensive, but there aren't 2 free next to each other, so I have to buy 2 somewhere for X6 price and losing even the initial amount. Trash, rubbish, dogsht. I deeply regret ever choosing this trash of a company | 1 |
Ryanair | Untrusted airlinechanging prices everyday, even inside the day just makes the company untrustable and enoying | 1 |
Ryanair | Untrustworthy company who is not organised or run professionally. Lacks basic IT systems to support clients. Boarders on fraud in avoiding its legal obligations to refunds. Use only if you're desperate and don't blame me if you run into issues! | 1 |
Norwegian | Untrustworthy company, they can't manage all checkins on their 4 counters, no more separate check in for your flight they just push every flight to same checkin counters. This is how we were rejected from our flight because we had to wait for 1h to check in and then they made us buy new tickets at the spot. This was the last time I used Norwegian airlines. They were good in old days, but not anymore. | 1 |
EasyJet | Untruthful and devious. Show flights as "sold out" which you have already booked. It means "cancelled but we won't tell you until 7 days before so you cannot make alternative plans" This is so they can hang on to your money deliberately as long as possible.So underhand and dishonest. | 1 |
EasyJet | Unusable site for business travellers, no access to VAT receipts after you have travelled as the booking disappears. Customer support can't do anything either, just been told to send (yet another) email that will disappear into the ether, never to get a response. | 1 |
Jet2.com | Unusually the cabin staff at the front were not very attentive and delayed doing things - they seemed to be spending too much time in their own conversation. Otherwise Jet2 were good as usual in particular at keeping us informed during the very long and disorganised queue at Funchal airport on the return trip | 3 |
EasyJet | Unwilling to help, continued automated response of please call the customer service number | 1 |
EasyJet | Unwillingness to help customers. Refused to move me to a flight the next day because I'm only currently delayed 2.5 hours and not 3. It's no additional cost as both planes will still run! | 1 |
Jet2.com | Up early to pick up point outside hotel, bus driver said that we were not on list, left waiting on another bus which never came, had to get a taxi to the airport €85 it cost, came home got email from Jet2 to claim our money back but still nothing from Jet2 just as well we had money left that morning 😡 | 5 |
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