Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Vueling | Unfortunately I have to leave this review…please avoid to fly with Vueling as much as possible (like very low cost company) because when the flight is all ok then no problems but as far you will have delays and lost baggage, like my case, you are gonna be left alone with your problem. After 24h they still do not know where is my baggage and it is impossible to communicate with them. This is the result of flying with a low cost company. PLEASE AVOID VUELING!!!UPDATE: I finally got my baggage back after 9 days…it's a disgusting service but at least I've got it back. | 1 |
Lufthansa | Unfortunately I used Lufthansa for 4 flights, all of them were in late and I lost all coincidences with other flights. A really bad experience with a premium company. Easyjet respect better the time it gave to its customer. No more Lufthansa... | 1 |
Ryanair | Unfortunately I was unable to use their online book in system... I tried twice ...When I got to the airport to report this ... I had to pay £55 .... I guess this is how they keep fares so cheap...However I feel very upset about it and as I am off to a dying aunt I do not want to go through some torturous complaint system. Just sad. | 1 |
Lufthansa | Unfortunately I'm waiting for months for a response from the customer service.Overall very disappointing experience as I feel that I offered a lot of opportunities to discuss a solution.Instead I received a refund which was even less then previously offered.Ever since no chance to get a response from their customer service on why I received less.Or an explanation why a full refund isn't possible.Despite booking the trip through their website I still ended up in a situation where I have to deal with the consequences. | 1 |
Jet2.com | Unfortunately I've never seen it before on any flight…there was a couple using cocaine across from us then taking their vapes to the toilet. My partner wanted to inform the crew but I told her to try and ignore it which was difficult to do. I didn't want a scene especially flying over the Atlantic! I can't believe they were able to board the plane with their drugs? | 3 |
Ryanair | Unfortunately I've never seen something like that - flight to Barcelona 5159 gate 110 supposed to at 5pm 18:33 we were still stuck and believed that lady at the gate checking the passport was just not trained at all at Customer Service, someone was trying to explain that they paid already extra twice for their bags and she said if you wanna fly you pay again or you don't fly, my personal experience was about a bag that she said wouldn't fit and I had to take things off and after the all the hassle we got in and I put all in the bag back with no problem, she definitely had an attitude a very bad one!!!! | 1 |
Jet2.com | Unfortunately a 2 hour delay on the outbound flight and a diversion to Manchester on the return flight. | 4 |
Turkish Airlines | Unfortunately a very bad experience. They changed our flights without warning and not only that, they changed it to an INVALID flight, where we would be arriving in our transfer airport AFTER our connecting flight had already left. Seriously?We called and got the flight changed, but far worse than the one we originally booked. We now have to wait 5 hours in the night with our 2-year-old daughter. We were hoping to be re-booked within another Star Alliance member or at least get lounge access in the long wait or maybe a meal ticket or something. But any and all requests were flat out declined. They were strictly only able to change the flight - or offer a full refund. An empty offer, because we cannot get another flight now with short notice.Disappointing. I thought Turkish Airlines were one of those airlines left that still take good care of their customers, but it seems it is now just a budget airline, except for the price. | 1 |
Eurowings | Unfortunately again unreliable. Tracking the aircraft on FR24 it was obvious it accumulated delay after delay on the previous four flights. In my experience, Eurowings is unable or unwilling to manage such situations, e.g. by using spare aircraft so switch rotations. All of my last flights were the same. Pity! Eurowings isn’t cheap and unfortunately often the only the option, but planes and crews are usually fine. | 3 |
Ryanair | Unfortunately an unpleasant surprise at the AirPort today. I found out I didn't have a boarding pass. This while I had checked in online. I have to pay 220 euro because we cant check in at the AirPort anymore. I think your system failed and thats not my fault, so I dont want to pay for it. BesideS that I booked with the Ryan air app a rental car. When we arrived at the car rental company it was said that Petrus de Graaf is the main driver. This while Petrus does not have a driver's license. I never entered him as a driver and i booked it with my own account(I was logged in with my e-mail adres) and credit card through the Ryan air app. I never had the chance to enter the driver. Now we had to pay an extra 130 euros to add a second driver. One of the Employees indicated that this happens very often at Ryan air. The app is not reliable. I feel like you did this all on purpose and now I cant enjoy my holiday. 330 I have to pay extra for what? Nothing! Because your system is not working! Its a scam. | 1 |
Ryanair | Unfortunately are days that I can no longer access the app because I do not remember the password, contact support but being able to talk to a competent operator is definitely an understatement or an impossible mission, I can talk in chat with foreign operators, Poles with precision which already at the start warn me that not understanding my language "Italian or English" will use translators in fact and easy questions trivial and specific like;I forgot the password , I want to get it back or reset it to my account ryanair the same do not understand what I needed .congratulations ryanair great service a star seems to me to be a little too exaggerated BUT IT DOES NOT MATTER, THERE ARE OTHER AIRLINES TO FLY WITH. | 1 |
Jet2.com | Unfortunately both our outward and return flights were delayed. However, all the staff we encountered were very friendly and helpful. I didn't find the seats particularly comfortable when trying to sleep on the late night return flight. However, the amount of leg room was fine. | 3 |
Ryanair | Unfortunately can't give 0 starsAlways late and delayedLast flight it was 2h and 50 mins delayedWorst service ever | 1 |
Grupo IAG | Unfortunately can't give a lower rating. Profiteering dishonesty and general poor service as always with BA.Cancelled a flight with no communication or notice. Had to find out at the airport.Cancelled the Hannover - Heathrow flight due to weather but the Hamburg and Berlin flights the same time flew, exact same flight path.Obviously less passengers on our flight - so screw us and make the most money.Would say avoid but race to the bottom, yet to find a good one in these kind of situations, at least Ryanair don't pretend they are terrible at customer service and have a 1 star as a badge of honour. Funnily all the main airlines have the same level of customer satisfaction | 1 |
Ryanair | Unfortunately cannot give them less than one star ! Applied for a refund that never happened ! Next went through the bank for a charge back - Still did not pay! Totally Dishonest, Do not use ! Pay a bit more and use a decent company ! | 1 |
Jet2.com | Unfortunately delayed almost an hour but was kept informed . | 4 |
Wizz Air | Unfortunately for Wizzair, there is no standing place on the airplane! And the seats are charged for at check-in! Seriously why is this so sneaky to sell? What kind of company does not dare to show the prices of its services? | 2 |
Jet2.com | Unfortunately had a real bad experience after going on a two week holiday with no support from jet2 on the holiday or after are returning won't be booking through jet2 again | 1 |
Jet2.com | Unfortunately had an accident whilst away which resulted in hospitalisation. Jet 2 were exceptional when it came to changing our flights for an earlier return. They made sure I had a bulk head seat because my leg was immobilised. In addition, they arranged wheelchair assistance through both airports and on and off the flight. First rate professional service throughout. | 5 |
Grupo IAG | Unfortunately having just flown in the new club world cabin this time we had an incredibly old plane. The good was the cabin crew who tried to make the trip as pleasant as possible. The bad was the in-flight entertainment, the screens were unwatchable when they worked, my wife’s didn’t, and post iPad era just don’t live up. The food was just about okay without being anything special but all served at once. Apparently the crew explained this is because of a shortage of staff. I’m afraid BA has a lot to do to regain its standing in the aviation world, the competition is too fierce now to sit on your laurels. | 5 |
Lufthansa | Unfortunately it is not possible to put 0 stars. The worst airline ever. The customer service is terrible. They cannot care less about their client. Our luggage arrived 3 days later, we were left with nothing and had to buy underwear, toiletries including toothbrush soap etc .we spent 70 euros for 3 days for 2 people without luggage . After more than 3 months they decided to reimburse only 59 euros. God only knows why. THIEVES! This is what they are. Avoid them . I will never fly again with Lufthansa . The worst | 1 |
Jet2.com | Unfortunately it was late in taking off and there were so many babies and children crying through the whole flight 😢 | 4 |
Jet2.com | Unfortunately it was the day of the Microsoft breakdown | 4 |
EasyJet | Unfortunately it's no surprise that EasyJet have dreadful customer service policies. Their staff are lovely but it is impossible to change the name of one passenger on a customer booking without incurring almost the entire cost of the flight in additional fees. There is no need for EasyJet to do this and it adds nothing to them, it only decreases my chances of flying with them in future. Instead of being able to fill the seat we have paid for, we'll just spend money at RyanAir instead. Before check-in, it should not be prohibitively expensive to change a name and I cannot believe that there are any regulatory reasons for this other than EasyJet using coercive commercial practices, during a time of real-term pay decreased, to force their loyal customers to pay them more money. | 1 |
Jet2.com | Unfortunately late again jet2! I have only been on a couple of flights that have ever left on time which is a shame. Also left standing in hot sun at almeria airport with no water was not fun- you really need to reassess. | 3 |
Jet2.com | Unfortunately lost my phone. Staff printed my boarding card were really helpful | 5 |
Lufthansa | Unfortunately my 75 year old father forgot his ID card in Belgium so was unable to take the flight from Luxembourg yesterday. It's been non-stop stress since then trying to get him to Bulgaria with no help from Lufthansa. Thankfully we will get him here in time for Christmas through a different airline but have been told that Lufthansa considers him a no show for this trip and have now canceled his return ticket. They are willing to sell this same ticket back to us for an additional 327 euros however. | 1 |
Grupo AirFrance-KLM | Unfortunately my trip to Costa Rica at the end of Nov was cancelled - and Air France had already cancelled the flights and in most cases moved them by several days. I was expecting a battle to try and get a refund for the flights (approx £800) especially when my initial on-line request was rejected because the mailbox was full. However I called the helpline and a very helpful lady took my details and started the claim. I had e-mails to keep me informed including one that said I could expect a refund back to my account in 12-16 weeks. However I have actually had it within a week! It took 4 months for Ryanair to do the same earlier in the year. | 5 |
Jet2.com | Unfortunately my wife was ill before departure and received excellent attention throughout boarding, flying and landing from jet2 staff. | 5 |
Ryanair | Unfortunately no Zero rating. Thieves is the only word for them, avoid at all cost; oh yeah you can get a voucher, but I want and requested a cash refund, and let's just make it virtually impossible to get one. Yes we live in interesting times but companies that treat their customers badly will reap what they sow. Plenty of good companies out there doing their best to issue proper refunds and not con people. | 1 |
EasyJet | Unfortunately no option extended to give zero stars.Still waiting for refund claimed for flights at end of April.Received a so called payment confirmation 3 days ago and absolutely no explanation if this is to be paid to my account or to Love Holidays that made my booking. No further contact can be made to actual customer care numbers and chat line still closed.Would I book with either company in future? DEFINITELY NOT. Both companies have worst customer service ever experienced, compared to Jet2 which phoned a relative about holiday in Sep and paid refund to her account within a fortnight. | 1 |
EasyJet | Unfortunately no stars for service. Still waiting for easyJet to correctly respond to a case from 13th December 2021.No one takes ownership of a case and no one reads threads of complaint.Absolutely disgusting service | 1 |
Norwegian | Unfortunately not any longer a "state of art " low cost carrier.The last 5 times I travelled with Norwegian was always delayed - yesterday the delay was 2 hours!it is a pity, because I really would like to pay for more comfort and punctuality.So long for Scandinavian class. | 1 |
Grupo AirFrance-KLM | Unfortunately not possible to give minus start, it would have been well deserved for KLM online service:Dear KLM customer support,this is about one of the worst experience I ever made with an airline, attempting to do something as simple as an flight upgrade.On the evening of 23rd April, I tried 4 times to upgrade my flight BHX-AMS-ARN, booking ref. MPJRJ4 with a credit card.It looked as it worked, I even made a screenshot (attached) showing an upgrade to Business Class, but it was never confirmed by email.The next morning I tried again, this time a simple upgrade to comfort seats. I used Paypal and the payment worked. Means an amount of 930 SEK was booked from my Paypal account. (see attached screenshot)But I NEVER received any confirmation from KLM !When checking in at the airport I filed a claim, but the assistent was not able to find the payment or any change. After having waited for 15 minutes, the only thing offered was paying AGAIN for a seat upgrade which I did (see attached screenshot).This process, supposed to be easy and simple for the flight guest was unbelievable annoying cost me an hour of wasted time and nerves and in the end I still had to fly economy.I expect the immediate refund of 930 SEK and an explanation why KLM is running on such a buggy system and taking so less care about flight guest..With best regards | 1 |
SAS | Unfortunately only a few positive things were experienced during this quite expensive (12000 kr for 3 persons) round trip. The most important, that we are at home safe. The SAS lounge at OSL is quite mediocre, no warm breakfast, limited cold cuts, no cakes etc. Wifi was not working, though on the route back it was working well. Breakfast on the plane was ridiculous, there was a 2nd servering as well. On the way back the lunch was ok, child menu was better than ours. No middle seat empty, its quite annoying for this kind of price. Crew was nice, back-route they were bored fair enough. Everybody could use the front loo, Lufthansa only lets the biz pax use the front loo, no privacy on biz class at all. There is no lounge use at ALC, its a big shame of SAS, especially for this price. Only one line for biz class at ALC at the check-in for SAS. No onboard magazine, plus the downloadable magazines/newspapers are very limited. Onboard printed menu is very limited, too, at least for the biz class they could have a separate menu with better options. Why all of these critics? Because this was a $1200 SAS round trip, not a €5 ryanair or wizzair low cost trip! | 4 |
Jet2.com | Unfortunately our aircraft suffered technical issues on the runway at Manchester & subsequently we had to change planes which was all done very professionally by the crew, so we were able to take off approx 2 hours behind schedule but pilot managed to reduce this by 30/40 mins on our trip to Lanzarote. | 4 |
Jet2.com | Unfortunately our flight was delayed by 45 mins. Due to a medical problem we had to return home two days early and because we had already checked in on line we could not change our original flight and ended up paying twice. | 3 |
Jet2.com | Unfortunately our return flight from Alicante to Birmingham was spoilt by having to sit behind parents with a screaming child.I fail to understand why small uncontrollable children should be allowed onto flights, maybe you should allocate seat for them at the rear of the plane behind screens ? | 3 |
Ryanair | Unfortunately recently I've been having very bad experiences with Ryanair, in February my luggage was Damaged on a rtn flight from Malaga, I filled in all necessary paperwork at the airport and was contacted with a settlement which I agreed although was this less than a new suitcase, unfortunately I've never received a penny and my emails are totally ignored.Then flown again in June to Alicante, our rtn flight was delayed by over 3 hours, had a free drink but no offer of compensation and not great customer services at airportI fly Ryanair several times a year but recently they seem to be getting worse hopefully it's just a blip | 1 |
Jet2.com | Unfortunately sat beside a stag party. 12 drunk men.On a 7:15am flight.Drinking, swearing. Loud and Intimidating.Thoroughly unpleasant. | 1 |
Grupo IAG | Unfortunately service has gone down extremely, customer service is none existent over the phone. Have booked flight almost 7 months in advance and won't allow me to change without extortionate fees.I could hear in the back ground customer service rep complaining about another caller (also to do with rearranging flight).The rep I was with was more interested in me booking another flight before checking if I was within the actual cooling off period (now have around 7k pending awaiting refund, thankfully on credit card). Cooling off period is 24 hours even if your flight is months away and they have already changed return flight times, not sure why changing on request is being expensed especially when the flight is mostly empty.Unfortunately BA is currently the only provider that provides a direct flight or fast connection flight to my destination. So has a monopoly and it shows how they are treating customers.It's a shame because back in 2022 I had an amazing experience with BA with fast check in and wonderful service from Shiraz the flight attendant on flight to destination. | 1 |
Ryanair | Unfortunately some Ryan air staff have dishonest about my property. I left a white plastic bag with a box of perfume and a box of chocolates on 21st December 2019 flying out at 17:55. I had so many bags and was sick I completely forgot my bag. Dublin to London Gatwick flight 142 I was the last passenger to get off the flight. However when I contacted Ryan Air I was sent to Gatwick lost and refused to give me the direct contact number and weblink for Gatwick lost and found...but then Gatwick at Dublin told me to contact Ryan air. London Gatwick informed me that Ryan air did not hand this in. What is to there to stop staff from being dishonest and keeping peoples items? Seems like Ryan air are making it difficult for me to get back my items back, thieves I say. Be really careful keep inventory of everything as Ryanair staff do no need to hand your stuff in. I will have to make and official complaint because I believe in honesty. I do not believe in any system that make it easy for a corporation to be this dishonest. I cant imagine all the people who stuff misterious goes missing and is never found due to this. My experience show how easy it is for a dishonest system to continue. Ryanair are really rubbish when something goes wrong. Avoid them | 1 |
Jet2.com | Unfortunately take off was delayed for about an hour but it was an air traffic control issue. Nonetheless we landed at Leeds only a few minutes late, so no problem.I always find Jet2 staff to be friendly but not familiar, and very helpful. I just wish that flight times to Dalaman were better. 0230 return landing is very off putting. | 5 |
Jet2.com | Unfortunately the flight departure was delayed, otherwise no problem. | 5 |
Jet2.com | Unfortunately the flight was delayed. Jet 2 dealt with the situation very well but we were late getting home. | 3 |
Lufthansa | Unfortunately the refund policy is a joke. No refund for 2 months now. Service center "we are not allowed to process payment due to guidlines from management". | 1 |
Ryanair | Unfortunately the saying "you get what you pay for" is very true and it's a valuable lesson learnt. Appalling customer service who try to pass the buck do not answer questions, then also claim that no one above them can help either. A formal complaint is being issued and I STRONGLY advise anyone who considering using Ryanair to place their hard earned money with another carrier. If you do contact them via online chat make sure you screen shot the conversation as they do tend to cut you off before you have finished with them. Cheaper is definitely NOT better and I will definitely not be tempted to use these cowboys again. | 1 |
Norwegian | Unfortunately the worst customer service I have EVER experienced. The call center has been outsourced to an eastern european country, and there is no common sense in the manner the service center is being runned.I had written my sons first name incorrect. His last name and date of birth were correct, so I wanted to correct his first name. But I was told, that I needed to pay a full fee for correcting his first name, as I 'could not prove, that it was the same person, whose name I wanted to change'. They totally rejected his date of birth and his last name as reliable information. In their minds, that was not proof enough - no common sense!Sorry to say, but this experience makes me never want to fly norwegian again. | 1 |
Ryanair | Unfortunately there is a no stars option - priority boarding is a joke with Ryan air, don't waste your time, money and stress on this company... fly with anyone but Ryanair if you can | 1 |
EasyJet | Unfortunately there is no chance that everything will be as planned with this company. I travelled from Amsterdam to London with a backpack which was fine. When I travelled back to Amsterdam with a backpack and a small shopping bag (bought clothes from the airport) they add me a fee for £39.99 before the boarding because I had too many bags on me. Since I am allowed to shop from the airport, why am I supposed to fit everything I bought in the airport into my backpack? They told me “I need to pay†and “its not debatable†and the customer service were quite pressing on that. Next time, this company is going to be my last choice over the other flight companies. | 1 |
Lufthansa | Unfortunately there is no lower than one star. Absolutely the worst and most annoying travel experience i ever had.My flight delayed for more than one and half an hour. Had to run to catch the connecting flight. People in Frankfurt Airport so far from friendly ( i am a middle Eastern).Finally my bags didn't arrive. On the other hand i arrived in one peace which was the only positive thing.Never ever travel with them again | 1 |
EasyJet | Unfortunately there is no option for 0 stars. Their call centre must have only one or two operatives and calls take 90mins before they are disconnected and one has to start again. My cancelled flight refund is 90 days overdue. If Easyjet wants to attract more customers it's better that they deal with existing ones first. If you want to book a new flight they answer immediately. | 1 |
EasyJet | Unfortunately there is no option to give no stars. So flight cancelled after 4 hour delay. No option for another flight for 3 Days, No Compensation, no help as no customer service. A crashed website with all the disgruntled customers. Make sure you have Premier insurance as this company couldn't care less about leaving you abandoned and massively out of pocket. WILL NEVER travel with this appalling company again. | 1 |
Jet2.com | Unfortunately there was a long wait at passport control | 3 |
Grupo IAG | Unfortunately there was no option to give 0 stars , absolutely AWFUL airline, staff are beyond rude and arrogant, me & my husband were due to go to Romania , we were in the air port 4 hours before the flight , booked in. The departure board & App both stated that the flight was in gate 30 , we kept checking the information as the flight had already been delayed so we were on high alert incase anything changed again , whilst me and my husband were waiting in gate 30 on time , the board STILL said Romania departure is gate 30 , about 20 mins later a plane turns up that then says departures for Vienna now boarding at gate30 , to which my husband went to ask someone why the Romania plane was not there and they then said oh that changed the gate is 29 ! Obviously at this point the flight was missed through no fault of our own , the APP still said gate 30 and the departure board STILL said gate 30. When speaking the the staff to try and get help and hopefully another flight , british airways said not out problem you missed your flight , sometimes there are technical issues but we are not responsible for that. You will have to try and get your money back through customer services. My husband called british airways to try and get our money back to which they said we will review the case and refund the money , NO ONE has called my husband back it's been nearly 4 weeks and all we have is an email from British airways to say we haven't forgotten about you. AVOID THIS AIRLINE WORST AIRLINE ME & MY HUSBAND HAVE EVER DEALT WITH. | 1 |
Lufthansa | Unfortunately there was not a zero star rating option as that is what I would have given. A 1 star rating is far too generous. Absolute shocking company with people who are intellectually challenged. I rang to get a refund for a cancelled flight and they said my booking ref was wrong. When I assured them at least 5 times that the reference was correct, she then miraculously located my booking. Then I was told that I would have to contact Air Canada to get a refund, even though I had paid Lufthansa! I had to argue that Air Canada had told me to contact Lufthansa for the refund. After nearly 30 minutes on the phone, she then said she would process the refund! Let's see if this does get refunded. I will not be dealing with this company ever again. I have had to call them at least 5 times, due to flight changes and cancellations, and each time I have to repeat myself over again, like I'm explaining things to a child! | 1 |
Ryanair | Unfortunately there's no -0 option. This is the worst company ever. They send you and email about the luggage policies. According to the email I was allowed to take a cabin size luggage and they made me pay £50 because it had wheels. They are a joke. Besides that the flight always has delays and they won't stop selling the entire flight.The flight is a complete scam. They advertise a price which is not. Don't do it. | 1 |
Ryanair | Unfortunately there's no way to describe the level of services Ryanair offers but certainly one star is not the rating it deserves. I don't know how a company like Ryanair still exists. Please avoid at all costs, there are plenty of alternatives with way better customer experience and experience overall. I've had cancelled flight after been told to wait for 5 hours inside the plane on the runway. After 5 hours we were told the flight was cancelled and we need to leave the airplane and that someone will assist us with accommodation and flight alternatives. Another 6 hours passed and nobody showed up. We've been forced to book with another company. | 1 |
Grupo AirFrance-KLM | Unfortunately this company is getting worse. Customer service is pretty frustrating and not helpful. Takes long time to get in touch with someone and no solutions given. | 1 |
SAS | Unfortunately this is my last trip with SAS. I am a reasonable person and I can accept any delay for any reason. The only thing I can't accept is the bad behavior and lack of security. While we patiently waited for our flight, there was no announcement or further details. Unfortunately no one was there at the information point (until boarding of course). After boarding the flight attendant (a man in his 50's) did not want to help us or even answer us. We politely asked him where we can put our luggage and he replied with the middle finger. I was shocked! We tried but we couldn't find an open place to put them, so as you can imagine we had our 2 luggage on our knees and in between our legs for the whole trip. Of course we couldn't wear a belt. Last but not least, the other flight attendant when someone asked her for help, started dancing in the aisle and then another one started dancing with her. I wonder if that's why they gave them a raise. (Sorry if it's bitter but it's true). I am sharing my story here because I could not find an email or a way to contact them. | 1 |
SAS | Unfortunately this is my last trip with SAS.I am a reasonable person and I can accept any delay for any reason. The only thing I can't accept is the bad behavior and lack of security. While we patiently waited for our flight, there was no announcement or further details. Unfortunately no one was there at the information point (until boarding of course).After boarding the flight attendant (a man in his 50's) did not want to help us or even answer us. We politely asked him where we can put our luggage and he replied with the middle finger. I was shocked! We tried but we couldn't find an open place to put them, so as you can imagine we had our 2 luggages on our knees and in between our legs for the whole trip. Of course we couldn't wear a belt. Last but not least, the other flight attendant (blonde in his 30s) when someone asked her for help, started dancing in the middle of the runway and then another one started dancing with her (male flight attendant in his 30s). I wonder if that's why they gave them a raise. (Sorry if it's bitter but it's true). I am sharing my story here because I could not find an email or a way to contact them. If anyone knows where I can find them please let me know.* I have photos as a proof! | 1 |
Grupo IAG | Unfortunately this isn't a recent experience, this was a booking from September last year, part of a multi part vacation was cancelled with less than 12 hours notice, which impacted on all bookings after that. We eventually had a refund for parts of the issue but not for prebooked seats, flights that couldn't be taken, it's now 7 months later and apology after apology from their customer services for forgetting to do it, it being missed, etc, etc, and every time please allow 28 working days, this will now take it almost to May IF we get a refund. I am now escalating to the CEDR to see if they can help. Disgusting service - or lack of it. | 1 |
Turkish Airlines | Unfortunately we have booked a flight with Turkish airlines on 25 July 2019 from Istanbul to Antalya , the planed flight departure was 11:30 after the checking they have announced a 50min delay and then we was on the plane then they announced again they have a air conditioner problem, so we need to wait agin about 30min on board with more then 35 degrees after 30 min they have returned us again to airport cause they need to fix the problem at the end the flight made about 4hours delay. The bad experience in my life , never again with Turkish Airlines | 1 |
Jet2.com | Unfortunately we have had a negative experience with jet 2. We went to Tenerife on a package holiday with them August 2024 as a part of one of there experience more packages which meant we got unlimited access to Siam Park. We are on holiday for 14 days and the QR code we were supposed to have access to via the jet 2 app which was our entry to the park didnt work the whole time we were there, meaning we didnt get to access the park as much as we would've liked to on our holiday. We had to wait 4 days to be given a solution from the company which was to pay using our own money and they would refund us, which we did, however the following morning we were told we could no longer do that. It took us going and speaking to siam park and them printing the qr from there end to solve the problem but jet2 did little to help.Upon our return to the UK we made a complaint to Jet2 as we felt we were due some compensation after paying for a £3000 holiday and not getting what we had actually paid for. It took them over 28 days to get back to us and we have been offered £70 in compensation even though a daily entry for 2 adults to Siam Park is more than that per day and there were 6 days which we couldnt go to the park for due to Jet2 not solving the problem. We escalated this further as we were unhappy with the amount and didnt feel like it covered the cost of our loss but we have been told it is a reasonable amount and theres nothing more they could do because it was a "technical error" even though we have been the ones affected and it wasnt our fault.We will not be travelling with Jet2 again and will be sticking with TUI in the future as the treatment we have received for a problem that has occurred on there part is a disgrace. | 1 |
Ryanair | Unfortunately we have little choice but to fly with this apalling company - Mr O`Leary indulges himself with racehorses whilst not giving a flying fig about his customers - poor pilots poor staff poor company poor customer service poor attitude we all need to boycott. I really hope that one day his sins catch up with him | 1 |
Jet2.com | Unfortunately we left items of clothing in the airport. Entirely our fault and we were stupid, so we asked the steward for advice, he suggested we email the service centre to see what help they could give us.Received a nice long e-mail back which in a few words said we are not in the slightest bit interested go boil your head, and hope you enjoyed your flight listening to us selling endless amounts of crap | 2 |
Jet2.com | Unfortunately we were delayed 2 hours on an hour an 10 minute flight. No reasons given | 2 |
Jet2.com | Unfortunately we were on the flight where a passenger got ill and we diverted to Santiago.The staff were brilliant, kept us fully informed as to what was happening and once we were on the ground the captain told us what the next steps would be. Really well handled. Thank you Jet2. | 5 |
Jet2.com | Unfortunately we were unable to return on our return flight due to my husband falling and breaking his femur 🤷â€â™€ï¸I can only say make sure you take out insurance!!!!!! We've had an insurance for over 30years and never claimed. Make sure you have a ghic. Covers for operation. But other complications are covered by insurance, we had to have a private clinic then air ambulance home | 5 |
Turkish Airlines | Unfortunately we witnessed the constant deterioration of services of Turkish Airlines. The cabin staff barely speaks English, do not keep an eye on the clients, the food and especially the drinks are under the services offered 3 years ago. Our overall experience is that they cut costs by eliminating entire categories of drinks, food and in flight entertainment. We only fly with them because we do not have another option from our location. | 3 |
Jet2.com | Unfortunately when I got onto the plane, both myself and my wife found that the seats were very small indeed, far smaller than the usual Jet2 flight seats.As a 6 foot 3 inch male I was not able to sit with my legs in front of me, I had to have one leg in the aisle and the other leg in my daughters leg room area. My wife only just fitted her legs in and was not able to put her hand luggage under the seat as she normally does.Whilst on holiday, a number of our friends who had also flown out on jet 2 all remarked on the fact that the seats and leg room had reduced.Can you please advise what has happened and was this a temporary issue? We are flying out again to Tenerife in April and I cant have that situation happen again as both myself and my wife were very uncomfortable on the flight | 1 |
Lufthansa | Unfortunately, I can just repeat what the hundreds of earlier posts said. Lufthansa is not anymore what it used to be. I held for years a frequent traveler status, however, under the current situation I would not even reconsider aiming at that. Unfortunately, as I really loved the service and trust Lufthansa offered. | 1 |
EasyJet | Unfortunately, I can't give 0 star reviews. The problem with this companies is that everything is fine until there is a problem. I booked my flight months ago to fly to italy. Flying to Italy they canceled my flight for bad weather while I was in the airport, there was no costumer service in the airport to speak to. I had to book the next available flight online 4 days after my original flight. On my way back I had 5 hours delay of which 3 and a half in the airport with a dinner bonus offered at midnight (Obviously by that time I had already eaten and I wasn't able to use it for a coffee - notice was a 10 pounds bonus - they were allowing just to get a type of sandwich and a water) and the last 1 and a half spent on the plane without air conditioning. The day after I asked for compensation, not for the money but on principle for the horrendous service they offer and I do apologise to the hostess they just do their job but it's shocking. They replied a day after saying I am not entitled since was due traffic control incredibly they were the only flight with this delay and furthermore, the captain on the plane gave another explanation. What can I say I lough to not cry. Low cost company for a flight of a hour I spent 200 pounds for a shocking or not existing service expt for arriving at some point in time at destination safe thankfully. I prefer spend 800 pounds with another company then flying with easyjet ever again. | 1 |
Lufthansa | Unfortunately, I couldn't take my scheduled flight from Madrid to Brussels due to a family emergency. Consequently, I purchased a new ticket to reach Brussels. Upon arrival, I discovered that my return flight had been canceled because I had missed the initial leg. Spending 1 hour and 30 minutes on the phone, attempting to communicate with a representative who bearely spoke English, was unable to offer assistance or show any empathy, proved to be a frustrating and sad experience. In the end, I had to purchase another ticket, incurring an additional expense of 300€. | 1 |
EasyJet | Unfortunately, I experienced discrimination with this airline. Despite British passengers receiving leniency for the same violation, I was charged for excess baggage. My friend faced a similar unfair treatment. Adding to the frustration, they refused to provide a receipt, and the customer service was unresponsive. This discrimination is unacceptable, and I've decided to avoid flying with this airline in the future. | 1 |
Ryanair | Unfortunately, I had a bad experience with Ryanair. I ordered a flight, but my flight has been cancelled due to runway works at Zagreb Airport and I had to change my plans. They refunded me only the amount of the plane tickets, but not the amount I paid for check in online.I sent them an e-mail about a refund, but they never answered me and they also never returned the rest of my money. | 1 |
Jet2.com | Unfortunately, I had a bad experience, my luggage was broken, I can't even use any more | 1 |
Ryanair | Unfortunately, I had to cancel my flight for a medical emergency. My mother required my stem cells due to an aggressive leukemia.RyanAir had initially denied my request but after further explaining why this was a medical emergency they were very understanding and gave me my flight credit back and I am extremely appreciative of that. This has helped to alleviate some stress we are going through and gives us something to look forward to. Airlines should really consider medical emergencies as family as well or if you are involved in some way, as I will need to have a procedure to give my stem cells and I cannot leave the country during that time.My partner and I are looking forward to rebooking our flights for our euro trip once everything gets back to normal in life!We would recommend RyanAir. | 4 |
Lufthansa | Unfortunately, I have a terrible experience with Lufthansa. I tried to book a Budapest-New York flight with a transfer in Munich. the reservation was not made and the money disappeared. At the suggestion of the Hungarian customer service, I tried again, and then the same thing happened, so my money was deducted twice and there is no flight ticket. I called the customer service again, who said that the website was not working properly. then why do they let you book???? Why are they telling me to book again? I asked for the money to be released. I got the answer that they don't have access to the financial department. They manually recorded a reservation for which payment was due in 4 days, but the money was not released. Hungarian customer service is terrible, they lie and do nothing. There is no office, they can't contact the manager, they can't contact the finances, the website and the system do not work. terrible airline. I will take the appropriate steps with the relevant authorities. | 1 |
Grupo IAG | Unfortunately, I have to ban this company for lifetime. In the end of the pandemic I bought a flight and paid for it and everything but the flight got cancelled. They offered the money back or a voucher. I picked the money back but they took administration fee which was half of the ticket cost. So, bottom line, they simply used the situation and it kills all the trust and thus never again for me, my family, my friends and all my TikTok followers. | 1 |
Ryanair | Unfortunately, I need to write this negative reference, as our flight was cancelled on the 31 of May (Copenhagen to Bologna) and the return flight as well on the 7th of June. We still haven't received any refund and if your team won't to react on this message, we will contact the Danish authorities to help us with this case. E5F8TM our ref.nr. Thank you for your attention! | 1 |
EasyJet | Unfortunately, Soumaya, was unable to find an answer to what I believe should be a relatively simple question, and was unable to give a telephone number that worked either.After a fairly long wait, I am no better off after having communicated with EasyJet than before. | 1 |
Ryanair | Unfortunately, i will actively seek out to never use Ryanair in the future. WizzAir, Jet 2, or even pay a little extra for non low-cost airlines - but never Ryanair again. If coronavirus doesn't give them a wake up call, i hope the market will.Just like everyone here, I've had nothing but issues in regards to my refund for cancelled flights due to the pandemic. It's been well over a month now. I understand they're having a tough time and i feel for some of their employees that will lose their jobs, etc...but surely they could communicate with their customers a little bit more efficiently. | 1 |
Turkish Airlines | Unfortunately, it turned out that Turkish Airlines does not treat passengers equally on all lines. On December 27, 2024 we flew from Istanbul to Cotonou (Benin)- group of 11 people. The plane (if I'm not mistaken Boeing 747) was almost full - maybe 2-3 seats vacant. Upon arrival, it turned out that no luggage (for all passengers from the plane!) arrived with us. We received our luggage on January 2, 2025 after 6 days of “struggle†and daily questions when our luggage would arrive at the airport. When it turned out that the luggage finally arrived we had to make our own arrangements to pick it up. I understand that anything can happen, but from an airline boasting that it is among the top five airlines in the world I expected: - A modicum of interest in what happened, It is the airline that should keep us informed when the luggage will arrive and not us calling them every day - A simple word of apology, not to mention compensation for organizing the transport of luggage to the place of our stay at the time or for shopping for the most necessary personal hygiene products and underwear for a change of clothes. Immediately after returning to Poland, we complained to Turkish Airlines about the situation (each separately, on January 15-16), and after almost two months of waiting, the matter “is still under considerationâ€. Immediately after returning home, we complained to Turkish Airlines about the situation (each separately, on January 15-16), and after almost two months of waiting, the matter “is still under consideration.†Therefore, Turkish Airlines has lost at least some possible future passengers. Probably this is not a problem for them, but this is why I warn against traveling with this airline. | 1 |
Air Europa | Unfortunately, last night I had the worst experience. I was waiting in a massive (more than long five flights had one queue for air Europa) queue for more than three hours. Eventually, I realized that it’s less than 30min left until take off. I went to ask what is going on, and the lady sitting by the desk told me that the gates are already closed. Nobody informed us that the queue is not just for the flight Lima, nobody informed that the gates are closing and nobody asked if there are people waiting to go to Lima. So obviously that made me very upset, because I lost not just this flight, but my next flight and all my tickets back from Peru. Plus, the front desk lady was extremely rude. Did not make any effort to help me out, offer me a solution. I am very disappointed and never flying with this airline again. | 1 |
Wizz Air | Unfortunately, my experience with Wizz Air did not meet expectations. A staff member, namely Christopher Christo, I interacted was unprofessional and dismissive when I sought assistance. This left a negative impression and impacted my trip. I hope the company can address such behaviour through proper feedback and training, as it would significantly enhance customer satisfaction." | 1 |
Vueling | Unfortunately, our journey was marred by a highly distressing incident at the boarding gate.Despite booking a flight for a couple, we were confronted with the shocking news that only one seat was available. This left my wife without accommodation on the same flight, and the proposed solution was for her to take an alternative flight with a substantial 12-hour difference.Refusing to leave my wife alone under such circumstances, I was accused of declining to embark. To our dismay, the airline staff adamantly refused any form of refund or compensation for both of us. This not only falls short of acceptable standards of service but also raises concerns about the commitment to customer satisfaction.Such treatment is not only disheartening but also undermines the trust passengers place in their services. | 1 |
Jet2.com | Unfortunately, our return flight from Tenerife was cancelled, which although I appreciate it was out of their control and they did ultimately provide us with overnight accommodation and travel to/from the hotel and airport, the actual communication to passengers was very disjointed and continually changed depending on who you managed to speak to and really felt like left hand didnt know what right was doing. We were told no food was provided on the flight back and told to buy our own, which we all did, only to be told on the plane they had got food, just not everything. Also, the amount given for the food allowance whilst having to remain in the airport seriously needs to be reviewed, whether its aviation authority or Jet2 policy; €5 per person does not cover a sandwich plus drink with very limited food choices in the airport starting at €4. | 3 |
EasyJet | Unfortunately, the Easyjet help centre was of no help whatsoever. The assistant failed to appreciate the problem and when I tried several times to explain, the conversation was abruptly ended. So frustrating. | 1 |
EasyJet | Unfortunately, the agent who attempted to handle my issue said things like 'this is this and that is that' and also said that 'sometimes we can upgrade seats for customers,but we won't be doing so for you'. Unacceptable. | 1 |
Jet2.com | Unfortunately, the outbound flight was delayed which made our arrival late at night.However, both outbound and return flights were an enjoyable experience with helpful and pleasant cabin crew.I appreciate that at both Manchester and Alicante there are always Jet2 personnel to assist. | 4 |
EasyJet | Unfortunately, there is no process to give no stars. Machine accepted boarding pass, took bags in, up to departures to be refused entry as flight cancelled. No customer service desk any more & when u ask an easyJet person for assistance, u need to do it all yourself. Nothing I can do on this occasion. But my last easyJet flight looks like it will Be my last ever with them, as I don't need that kind of grief in my life. | 1 |
Ryanair | Unfortunately, we got stuck during the IT system meltdown in July. It was total chaos. We had already checked in & just needed to drop off our bags, but due to the system being down, Ryanair had to check people in manually, which took a lot longer. It didn't help that only 1 desk and 1 staff were doing this. After 2 hours of waiting, we got to the front & were told that because of the delay due to the manual process, we wouldn't be able to get our bags onboard the plane in time for take-off, so we needed to go to customer service to change to a later flight that day. The flight was actually over an hour delayed, so we could have made it, but the communication between the different teams was not nonexistent. We even showed them the live update of the delay, but the check-in staff said they could only follow the instructions of their seniors.We then waited 3 hours at the customer service desk, only to be told once we got to the front that they couldn't do anything that day and that we would receive an email to process a refund. I never received the email, and I followed up for the last few weeks, and I just received a generic email saying that they can't do anything about it!!I understand that the IT issue wasn't entirely their fault. However, they only had 1 staff member at the desk, which resulted in so many people being unable to get on the flight. We were informed we would get a refund from the customer service desk, but now they have completely ignored any responsibility.Total con! I will never give them more money ever again—disgusting and appalling business practice. | 1 |
EasyJet | Unfortunatley there isn't an option to give no stars!!I have been using easyJet since Stelios thought cheap air travel was the way forward and put the phone number on the planes and would always recommend them.I'll cut a long story short and like many people on here will pay that bit more for my flights and fly with a reliable airline from now on.We travelled from Glasgow to Manchester to take our flight to Alicante. We know that we were delayed by an hour but that was fine. Eventually loaded on the plane we pushed back. Heading towards the runway the pilot turned back to the airport and offloaded us all saying there was a mechanical problem with the plane and engineers were required. We went back into the airport and were made to hang about. No information or refreshments were given all be it we were almost 3 hours passed departure time. A new gate was announced and we all headed there. Sitting for in excess of an hour my phone pinged with a text message to say the flight was cancelled this was now 11.30pm. Took the airport another 10 minutes to inform us of this.There was no help offered to us to find alternative flights or assistance to find a hotel. The ground staff just kept saying that it wasn't their problem. We were now stuck in Manchester well after midnight with nowhere to go. My 9 year old daughter was now crying with lack of sleep but still nothing was offered and we were told to make our own arrangements, no apology or even a glass of water! We managed to get booked with Jet2 for an eyewatering sum of money at 7.30am that morning. There were no hotels available so like many others from our flight we were left to sleep on the floor of the airport. Thankfully Jet2 got us to Alicante unfortunately easyJet still had to get us home, which they did but as usual flight was late but at least it flew!Don't bother with easyJet complaints, they read from a script and when you e-mail they have a standard reply. Just escalate that complaint as it is the only way that you will get what you are owed.They do their best to reject each and every receipt that you submit and they also do their best not to pay you the EU stat payment for a cancelled flight. My advice is just keep submitting it as they'll tell you that they haven't received it.I book all my flights for the year ahead in Nov/Dec time and for 2024 I can safely say I'll pay that bit more to avoid easyJet. | 1 |
Grupo IAG | Unfortunatly, this is one company I now refuse to pay for business class flights, I fly to my house in Barbados in premium class because I refuse to pay BA business class fares, after 20 years of flying BA business it has become nothing more than poor service. | 1 |
Jet2.com | Unfortunley we were say directly behind a passgenger whom caused trouble with Airline staff ... swearing making threats to harm them and to blow up the plane ..my nerves were on edge for most of the trip .I was travelling for a appiontment which i couldnt of stopped ...but i had just lost my 42 year old Nephew who was more like a son ....i was grieving and this just made matters worse ....the staff dealt with him and once landed the police came for him .....it was the worst filght id ever been on with Jet 2 ...24th Febuary 2025 | 1 |
SAS | Unfriendly and pedantic staff, strikes, flight cancellations, lost or delayed luggage, no onboard catering and comparatively expensive flights. Is there anything good? No! Except swedish nature. | 1 |
Grupo IAG | Unfriendly food disgusting hardly any drinks offered on long haul | 1 |
SAS | Unfriendly staff and always delays, but always ready to charge you extra in a very sneaky way concerning 'underwear baggage'. Very unsympathetic. | 1 |
EasyJet | Unfriendly staff from start to finish.Handluggage size decreased to a minimum. This was the last flight with this disgusting airline. | 1 |
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