Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Lufthansa | Up front: I am not a big complainer, I understand delays due to Covid etc etc. But as a fairly frequent customer and the gradually increasing impression that this is not a one-off incident but seems to be systematic I feel I need to let others know.For certain connections LH offers connecting trains instead of flights. That was the case for my flight from NY – Duesseldorf and return. The flight part is NY – Frankfurt and via train between Frankfurt and Duesseldorf. In principle I like it better than going through the entire security/wait shebang that come with a flight, the train in effect can be faster, more convenient and environmentally less burdensome than a flight between Duesseldorf and Frankfurt would be. However, the return train from Duesseldorf to Frankfurt is so tightly scheduled (arrival in Franfurt 87 minutes before departure) that it leaves absolutely not room for error, delays (which – unfortunately are very common in Germany these days) and is potentially even too tight when things go well as Frankfurt has a huge airport, due to Covid and the necessary documentation that goes with it very long lines and waiting times. Therefore I am trying to change my train schedule to an hour earlier. I tried that on the way in already as my flight landed an hour earlier than announced – after HOURS waiting on the phone at multiple times I can say with confidence: Lufthansa has NO CUSTOMERSERVICE! The online text re trains is contradictory (I get a ticket with a defined time yet it claims I can use any train to the airport I wish) and there is absolutely no prerequisite to change its time to an earlier time which in my case would not be any problem at all as it would have me start very early in the morning (around 6:30am) when trains are really empty as I know from experience.My personal consequence: as a person who takes this route several times every year and after having dealt with these issues several times I will not chose LH anymore: not especially inexpensive, no better/worse service than other airlines, but definitely no customer service. My new recommendation: Aer Lingus: quite a bit less expensive, service on the same level as LH, and I have been able to talk to a customer service rep within very reasonable waiting time when necessary! | 1 |
Ryanair | Up there with one of the worst experiences of my lifeThey do anything to charge you moreOrganisation is terribleTheir social media customer service just laughs at how bad the service is | 1 |
Grupo IAG | Up there with the worst airlines in the western world. Just a much more expensive Ryanair. Almost always something wrong with the website and don't even think about trying to call the two people they have working on the phonelines. Avoid them at all costs if possible., | 1 |
Jet2.com | Up to the usual standard, both in Belfast and Rhodes. Staff are helpful and friendly. Although both flights left approximately 20 minutes late - which seems to be par for the course these days - time was made up. | 5 |
Ryanair | Up to their usual tricks, paid for 20kg as golfing abroad, hit with 40 euros charge on the way home as the wrong sort of weight. They don't give a hoot period. | 2 |
Jet2.com | Up to timeEfficientPleasant staffBigger seats than sone others | 5 |
Jet2.com | Up to your usual high standards. Many thanks | 5 |
Grupo AirFrance-KLM | Up until February I only had very good experiences with KLM however this time was a disaster. Inbound and outbound flights were cancelled (2nd one without any explanation), I had to pay for a hotel to make the new return flight, I lost 3 days of the trip due to the rescheduling too. I sent all proof via the claim form the day after the return flight and 6 weeks later nobody has processed my case. After a month of waiting I called the hotline, got a very blasé response from customer service saying my ticket wasn't even assigned yet but maybe by the next week I will hear something...2 weeks later I'm still waiting. I myself work in customer service, I understand that there might be backlogs and so on but 6 weeks without even a first response proactively from the company and no timeline about how long I should expect for a solution doesn't convince me to book flights with KLM again in the future. I'm writing here as a last resort hoping my case will finally be processed. | 1 |
EasyJet | Up until now, I have never had a problem, have loved flying with EasyJet. I will never consider booking with them again. Long story short, due to Covid, my flight was cancelled and rebooked for more than 24 hours earlier. I was offered the option to take a voucher, which I ended up doing but I never had confirmation that I have actually been given one. My flight leaves tomorrow morning and as far as I can tell, I'm still supposed to be on it. I've called customer service in both France and the UK every single day for 2 weeks and have never once been able to speak to anyone. I wait close to 2 hours each time and then I lose my mind and have to hang up- I actually work so I can't spend all day on the phone. I don't buy that their customer service is saturated due to Covid- I had to cancel flights with Air France and Austrian Airlines this summer- did so quickly and easily. EasyJet is obviously doing all they can to keep your money. They're cheap but incompetent and uncaring. Save yourself some grief, fly with another company! | 1 |
Ryanair | Up until this crisis they would have had 5 stars, for the money paid and service provided I could not fault them, 95% on or before expected arrival time. Now after waiting for 5 months to get money back for cancelled flight, will never use them again, if I can avoid it! Such a shame, but I hope they go bust so that other airlines do not react the same should another crisis happen. | 1 |
EasyJet | Up until this morning I rated easyJet as one of the best airlines in the world. NOT ANY MORE. easyJet has just cancelled my forthcoming flight and offered me no viable alternatives.Ok, I get we are recovering from Covid but airlines have had plenty of time to prepare for pent up demand and recovery. Only a handful of airlines are consistently cancelling flights - which means easyJet just hasn't planned the recovery at all well, hence all the cancellations. I blame the Chief Executive. Why is he still in post? | 1 |
Grupo IAG | Upcoming 12 hour flight with my husband, myself and our baby and was told when we made the booking they would assign the bulkhead seats so the baby can sleep. Unfortunately all bulk head seats are taken and their only option is to let one of us have the bulk head with the other parent 5 rows back. As a silver member and AMEX holder, I am truly appalled at the lack of care, not to mention the incredibly rude members of customer service - one of whom hung up on me and the other started to shout. Incredibly incredibly disappointed. I will reconsider BA going forward after this debacle. | 1 |
Grupo AirFrance-KLM | Update 24 August 2023: Although I received the following notification from KLM (20 November 2022) about them rejected my claim, I very recently (and merely just because I saw an add about it) forwarded my claim to Flightright in DK and now I suddenly get my claim paid when they start pushing KLM - so what is stated in the following is outright wrong and false information to get customers off their back:"As per our records, I note that the flight mentioned above mention the flight was canceled due to Air traffic Control restrictions at the airport of arrival, e.g. runway closure. In line with current legislation, such conditions are considered to be beyond the control of the airline and therefore not one where there is an entitlement to compensation under EU regulation 261/2004. Hence, I must respectfully deny your request for compensation."Start May this year KLM kept delaying the departure of my flight from BLL to AMS, so in the end I would miss my connecting flight from AMS that evening.The delay had some financial implications that KLM should refund, so I submitted a claim via their website. We are now entering October and I have still not heard anything whatsoever in respect of this claim. I find it absolutely appalling and extremely bad customer service.Yes, airlines might be busy but leaving paying customers hanging is always bad business.Until they pay the outstanding amount, I am not planning more flights with KLM/AirFrance.In my view airlines (especially KLM/AirFrance) are on a slippery slope, as passengers always remember bad treatment.My suggestion: Get better at servicing your existing clients – in all respects. I am a business traveller and I really need reliable airlines – today KLM/AirFrance is definitely not one of them, neither for scheduled flights nor for normal customer care. | 1 |
EasyJet | Update 27 Feb: fair is fair, received the voucher today!----Update 26 Febr: Contacted Trustpilot reviews team by easyJet with regard to complaint below. Was promised a voucher as a one off gesture to compensate for the inconvenience. Sent email back to accept voucher. Still waiting for it though. Have received nothing so far. I have the email by the customer service representative in which the travel voucher is offered. Might I offer a few suggestions to easyjet: deal with the complaint swiftly, be generous to customers who have suffered enough inconvenience and do what you say you are going to do. It adds to the frustration when things get dragged out.-------------16 Feb: was meant to fly to Berlin from Amsterdam on 14 February 21.00. That flight was cancelled/delayed. We were put up in a hotel and we ended up flying a day later, 15 February 1pm. I tried to claim a few expenses and received a response from Easyjet.I read that easyjet is not going to pay for the missed night hotel in Berlin and I think this is not fair or reasonable. I would like to point out that we paid for two nights in Berlin, 150 euro in total, in line with our easyjet trip, from February 14th to February 16th. By the time we received word that our flight had been cancelled late in the evening on February 14th, there was no way I could cancel the first night at the hotel in Berlin free of charge. I had now paid for two nights in a hotel in Berlin where I could only use one night since Easyjet was unable to take us to Berlin on February 14 or arrange for us to get there on a different airline. We ended up arriving in Berlin on the 15th in the afternoon. And we flew back to Amsterdam on Easyjet on the 16th early evening. In my opinion, Easyjet should do the decent thing and refund me the unused night, which cost around 75 euro.I also wish to express my disappointment about the way my request to be put on an earlier flight on the 15th from Amsterdam to Berlin was handled by Easyjet. I asked several times via chat and phone if we could be rebooked on an alternative klm flight on February 15th that departed many hours before the Easyjet flight (which we were pretty much obligated to take at 1 pm). On the 15th there was a klm flight around 8 am and one around 9.50 am in the morning. Why were we not offered this? If we had been able to take one of those flights we would have arrived sooner and had at least a few extra hours in Berlin, our trip was going to be so short. But despite several requests, your customer service refused. Is it a question of time or money?You know, I appreciate that things happen that can disrupt schedules and plans. And safety comes first. I also respect the fact that easyjet has to cancel flights sometimes. I get that. But communication was definitely not up to par on the day in question, February 14th. And I do believe that easyjet could do and could have done more in an effort to accommodate us. You could have put us on an earlier klm flight out to Berlin on the 15th which would have given us a little bit of extra daylight hours. We now virtually lost an entire day. Furthermore, you could also be kind-hearted now and just refund the hotel night in Berlin that we were not able to use because we arrived on the 15th instead of the 14th due to the very lengthy Easyjet delay. | 2 |
Iberia | Update 31st July.Company has chanced my booking to the correct date. No apology, no compansation. But I get to travel on the correct date.Booking reference JKBY6.On 27th July, I called customer service, who are terrible at English, to re-book a flight.I clearly asked for 21st October. I paid extra for the change.The customer service person sent me a payment link through e-mail, first time in Spanish.I was speaking English on the call, as I do not understand Spanish, so this was just idiotic.The payment link did not include the date she was wrongly booking for me.At no point during the call, did the staff repeat the date back to me. Only once, after I had paid.She ended the call like this: Okay, I have booked you for 21st August, bye.Then a survey came on. I hung up.Before I could object, the call had ended.When the call ended, my app was update to a flight on 21st August.I called again to change the mistake. I was asked to pay again.Oh no no no no no! I'm not paying anymore because Iberia employes morons.I was told they would need a supervisor to check my call (by listening to a recording) to clarify that I had made a mistake.Obviously the customer is at fault, not the incompetent staff.I contacted Iberia through Facebook Messenger, because I thought they would cope better with English writing than talking.Through the Facebook chat, I'm being told they have set up a case for my complaint and will get back to me.2 days later, and I am still waiting.No resolution. No apology. No compensation. And a valid flight ticket for a date I'm not travelling.How long does it take to listen to a recording where the customer clearly communicates the travel date, and to change the ticket to the correct date, when Iberia staff has made a mistake?I'm not mad about the mistake. I'm mad about how Iberia is handling it. Because they make it out to be my mistake.Excuse me, I know how to communicate in English and I know when I need to travel.EMPLOY people who understand English!!!!!!!!August and October are not the same. Not even close.I'm getting a lawyer involved.Absolute circus, this company! | 1 |
Vueling | Update Dec 2019: I've sent several emails to get airport tax back to customer relations and the CEO and had no reply except the automated response to say they are dealing.This is a really incompetent, unresponsive airline - BA partner with them and I would never use them again. Complete waste of space.Sep 2019: Dreadful communications cant contact them to cancel flight.1. UK phone number never responds with a human and hangs up on you (7 times I've tried to use it)2. Webpage less than useless - message service refers you to phone number which does not work3. Facebook: Even when I sent a DM on Vuelings FB page I got a message 'This person isn't available now'Won't be using again.AVOID AVOID AVOID | 1 |
EasyJet | Update for the below issue. Got through to a very helpful person called Harsh on chat and he was happy to refund or offer vouchers. Just wish the whole process wasn't so stressful. Will now give them more stars as the end result was good.....original review below.....Unable to contact them, need to cancel flights due to new entry restrictions.. No response from contact form and unable to chat or speak with anyone | 4 |
EasyJet | Update for this extremely bad customer services.Again after nearly 9 months still no satisfaction.Iv provided all the evidence with photos etc.. but all I get is..Excuses after excuses and changing the goalposts, I was reminded I had to submit a claim with the first 6 days, which I did online and sent proof, then they come back saying you have to put it in writing haha.. then they want your luggage ticket the one they attach on the handle of the case 8 months later….what a joke of a company this is seriously..talk about dodging having to pay a loyal customer the price of damaged holiday present which my 12 year old granddaughter bought and paid for from her pocket money and now they are truly smashed to pieces, their incompetence to deal with this matter is outrageous, the airport staff in this case was rude and obnoxious, customer service is out of the window with this company.Even the ADR aviation ombudsman are useless, they don't communicate with the company and after a while they just decide to close the case.Joke joke joke…..I have never experienced such bad customer service in all my life, iv been trying to claim for damaged goods through their customer services, personal glass items bought on holiday for gifts which was smashed. Iv been trying now for 6 months and just been sent round in circles, passed from pillar to post, been told they're dealing with and should be done within 28 days. Well 6 months later and here I am and still trying to get my compensation.I am a regular flyer with this company and they have changed the size of hold luggage, they don't accommodate for the wheels on the cabin cases they charge you £40 for sake of 1cm, who packs items in wheels for god sake, it's outrageous how they just scam everybody and expect them to go buy new luggage, and it depends on what mood their in when checking in, they don't always stick to the luggage sizes, they let certain people through without questioning or measuring their cases. | 1 |
Grupo IAG | Update from my previous comments about British Airways. We attempted to claim compensation for the cancelled flights only for BA to reject claim stating bad weather. We knew this was a lie as there Customer Service told me on day of departure that it was Staff Shortages. I appealed their decision only for BA to again reject my appeal. I used mediation services to fight my claim which was finally won by me and BA now have to pay compensation due. Unfortunately I cannot claim further damages from them for lying and delaying payment so I have contacted BBC watchdog to express my dissatisfaction. Hopefully they will highlight the terrible service BA have conducted and make others aware. | 1 |
Ryanair | Update from the below. Ryanair were helpful in getting my refund from OTB. Seems on the beach we're lying. When Ryanair had already refunded them. I will still look for alternative airlines as I know lots of people have lost money to Ryanair during this pandemic. From a personal standpoint I recovered all costs and it was the package company at fault.Will never fly with Ryanair ever again complete crooks. After years of using there poor service and putting up with hidden costs. How they are treating innocent customers during this pandemic. Is the straw that broke the camels back.I will be using the airlines that have gone out of there way to help their customers during these hard times. | 2 |
EasyJet | Update on 03/04/2020, yesterday I manage to finally get through to a nice chap in South Africa, he agreed a refund and it's already been refunded on to my card. It's a shame they couldn't make it easier.We have flown with easyJet many times, our return flight from Tenerife on 11/04/20 had been cancelled, they are offering a voucher or a different flight however I can't take this option because we can't take any more holidays in the next 6 months and we already booked with them to fly to Portugal in the summer, their customer service is a joke, it's always a recorded message, I have rung at least 40 times a day and you can never get through.I have emailed them several times and no luck there. Our next trip with them is the last. We're never going to use easyJet ever again, they should be boycotted. We had a flight with Ryanair on the 4th of April to Tenerife they have agreed to refund this and it was easy to do so online.So easyJet carry on, you will lose lots of potential customers now. Good luck for your future and remember everyone is in the same boat. | 3 |
EasyJet | Update on easyjet. Just got a refund for the alternative flight we had to book. Thank you. | 4 |
EasyJet | Update on my last review/ HELLO ALLI'm shocked by amount of people who struggle to get refund from EasyJet. I went through different social media and the way EasyJet is handling this difficult situation for all of us is disgusting. It looks like to make an excuse and to not pay any money to people they announced hacking attack. If EJ don't get away with this I would not be surprised if next step will be bankruptcy to avoid responsibility and no one will get a penny. After that they can open new firm under the different name. I have also read a lot of legal information and articles regarding refunds for canceled flights. There seems to be a difference between compensation and refund. Many of us after applying for compensation have been rejected. It is possible that they have the right to do so. But compensation is something that customers entitled to apply for on the top of FULL refund for their purchase. According to the law the customers are entitled to full refund in a situation when the airline canceled the flight. Compensation is something extra. It's up to a total sum of around £500 depending on the destination / distance. So to get refund you have to apply for refund not for compensation. These are two different applications on the EasyJet website/ I'm sorry but I can't provide the link. Originally EasyJet removed this application from its website but it has added back.Good luck everyone xxxOne star is too much. Of course, due to COVID-19, my April flight was canceled. A few days before the planned flight, as per initial email from EasyJet, I submitted an application for a voucher. Since then no one has contacted me or sent a voucher. I tried to contact customer service by phone or email EasyJet in many occasion without any success, they just ignoring their clients. All I'm getting is automatic reply informing that they are busy due to virus pandemic. I need a refund as soon as possible. I need to fly back to my country, to do so I need my money back to book a new flight. I'm and all your customers entitled by the law to full refund, not a voucher or different flight - but full refund. I have read the legal regulations and in the case where airlines cancel the flights, their customer is legally entitled to a full refund of costs incurred in 7 days. If not after 28 days legal action can be taken against airline company. I wonder if the government will handle this at some point. I also had another flight planned for the end of May. After logging in to my EasyJet account to check if the flight is current and to check in the flight for unknown reasons disappeared DOES NOT EXIST. I also submitted applications online and in response, of course in automatic email informing that my flight details are incorrect, Are you having a laugh. I have proof of purchase and email with booking information. EasyJet didn't even let me know what happened with this flight. They completely ignoring their clients. I have no words for it, they took huge amounts of money from millions of people, I wonder what happened to our money. Something is not right here, it's one big joke EasyJet you have no shame and no sense of responsibility. I hope someone will deal with my complaint and other people. | 1 |
EasyJet | Update on my previous negative Easy Jet review.Easy Jet Customer Service did reply to the concerns I raised regarding my experience during the flight from Athens to Edinburgh.They did THANK ME for bringing the matter to their attentionThey TRULY REGRETTED that their service did not meet my expectationsThey were also TRULY SORRY I could not get the information regarding cabinet baggage and preferred seating arrangementAnd they we're SINCERELY APOLOGETIC that I was not allocated a seat beside my wife.But sadly the advice they recommended to me to reduce the likelihood of any future issues, was albeit commendable, but I don't think they appreciated, that in order for me to access information on their website regarding cabin luggage or seating allocation, I apparently need to have access to a flight locator number, not the flight number.As I did attempt to contact easy Jet direct myself, prior to the commencement of the holiday, but the agent at that time could not help me without this information. All of which my third party service provider failed to provide me with.Indeed they advised me to contact EASY JET DIRECT, so I feel as if it's a game of "snakes and ladders", but the ladders don't have rungs on them.So my wallet was emptied, by Easy Jet, but the promised customer service was not provided.I can only repeat my previous advice, fly Aegean, it's cheaper, friendlier, and an excellent service is provided. | 1 |
Ryanair | Update on my situation. I have eventually had a refund from Ryanair for £292. Flight was May 17th for 2 weeks. Flight was cancelled May 1st and today received a refund Sept 10th. I guess you just have to be patient. I still will never fly with them again. | 1 |
Turkish Airlines | Update on the below.They made us wait an extra 8 hours at Istanbul airport. Currently at international transfer and the way they deal with customers is disgusting. They're shouting at disgruntled customers who have all had their flights cancelled, lost days, lost money.Disgusting people. Disgusting company. Never fly with these people. | 1 |
Turkish Airlines | Update to my review from may16, 2024So it's June 3rd. We are flying back to uk. After we receive the email that they change our flight dates to uk 3 weeks ago, we book a hotel in Istanbul and book transfer to hotel and back for 1 night. Nothing to do turkish airways didn't help at all.So our problems begin on our flight date. 3rd June we came to airport and we find out that we don't have a flight to Istanbul. I mean they just cancel our first flight and didn't say anything, no email no sms and no notification. They looking at me like I didn't book a ticket. I show them email from them that we have a booking. Then they sent us to ticket selling office in airport. They say that we have no place in flight and they will send us with another flight next day. They saying "relax your next flight from Istanbul is tomorrow and u will get flight tomorrow morning". I was really angry that I have to stay at airport with my 4 years old child. After arguing they say "OK sit down and we will do something". And they was saying that they don't have a place for us and they can't send us today. But literally after 5 minutes family with 6 people came and book a ticket to the same flight in front of me. After I got angry and shout them they say that they will send us with this flight and make us wait. We wait another 1.30 hour. We are stressing and the last call to flight. Boarding is ending. Then they let us to go. Gave us 30D/E/F seats but we pay for seats in front.Cost us lots of stress and money this turkish airways.Don't want to fly with them anymoreDestroy all holiday moods. | 1 |
EasyJet | Update was done | 5 |
EasyJet | Update,now on the 14th, still no refund | 1 |
Ryanair | Update-Finally received my refund mid August after initially requesting it early March. I had to complete 2 refund forms as I seemed to be in some kind of loop being sent around in circles. Got there in the end but it's safe to say that I won't be risking booking with Ryanair again.Initial review-Stringing everyone along with the offer of a refund then extending the refund processing time to then issue a voucher despite a refund being requested is appalling. I'm lost for words. I'd rather they'd have been upfront and said from the start that they won't know where they stand regarding reimbursements until lockdown has been lifted. | 1 |
Ryanair | Update: 30-06-2020Ryanair paid me back, if I had received a bit more communication I would not have been so mad.In the end satisfied now, understand the pressure the employees had.10-6-2020Bought 4 expensive tickets (€ 1700!) for flight om the 18th of march from Tenerife to Brussels.Flight was heavily overbooked, we were sent away.With me- were abour 30-40 others in the same situation.Still even got no confirmation of refund or even for a voucher.The webforms to claim refund give no opportunity to submit a claim, because 'overbooked' is not one of the options.When I choose flight cancelled they say: flight was not cancelled.I sent e-mails, complaint forms and a registered letter.No reaction!Ryanair is a very bad unreliable company | 3 |
EasyJet | Update: 5hrs 3 mins and my call finally answered. Refund given for flights, name change and in flight meal. £300. Phew! Dreading the phone bill now.....It is now close to 4 hours holding on the same call to Easyjet customer services. Soon my phone will run out of battery, I will have wasted 4 hours of my life run up a phone bill of goodness knows how much- and have got nowhere! It took seconds for Easyjet to take £200+ for my tickets- not the same interest when you want something back!!This is my third call to Easyjet on the same matter. Today 2 hrs 50 mins and still waiting to be answered.Last week I was charged £55 to change my maiden/married name on my own ticket. Then they cancelled my flight a couple of days later.....what a bloody con this company is. They used to have a good name but no longer, worse even than Ryanair... | 3 |
EasyJet | Update: Easyjet have contacted me after this review and they are now refusing to pay the expenses! They've also refused to pay compensation. Awful service. Absolutely awful.I submitted a claim for compensation and expenses which were incurred due to a flight delay of over 24 hours. The form was submitted but Easyjet couldn't find the flight details. I chatted to an advisor using the online chat service and they were only able to confirm that they did not receive an expenses claim form, they were not able to do it for me. I had to submit it again. I asked the advisor to stay on the line while I did it, so that they could check that they had received it this time. They said they were happy to stay on the line, and told me to take my time, however after a few seconds, they cut me off! I went back to say that I had finished submitting the claim and they were gone! I still don't know if Easy jet have received the claim for expenses or the claim for compensation, but I will be taking it up with Flight Delay Helpdesk, as I am now disgusted with Easyjet's customer service. | 1 |
EasyJet | Update: I replied to the email address given in the response from easyJet the same day they replied to me. They responded within 4 hours to my initial trustpilot review, however, I have had no response from them since contacting their specific trustpilot customer service team and I've still had no update from the original complaint made at the start of Jan. The trustpilot team automated reply says they will reply within 7 days which means they should have responded by 27/2/25. As of 2/3/25 I have still have no reply from them. Absolutely appalling service. I would never book a holiday or flight with them again and hope others do not get treated the same way I have been.Original review:In December I booked a package holiday for myself and my children for April 2025.I received confirmation of the booking etc. in January I went to make a payment towards the holiday. The website kept saying no booking found. I thought there must be an issue with the website as my email confirmation details were all there and I hadn't had any correspondence from easyJet since making the booking.The next day there was still no booking showing so I called the helpline. I was informed that my flight times had changed and so had the airport. At no point did easyJet contact me or send me any email or update to say they had made changes to my booking. The change of airport meant I had to cancel the holiday as it was over 3 hours away from my home and I was not able to make the journey. EasyJet would not refund the money to my account and said I had to have it as a credit note to use for future bookings. I will absolutely never be making another booking with easyJet due to the fact they never even communicated the change to me. If I hadn't gone to make a payment for the holiday then I never would have known and potentially could only have found out about it 1 month before we were due to leave when the final amount needed to be paid.I raised a complaint with easyJet and despite asking twice for an update I have had no reply or any communication from them apart from the automated email giving my complaint number. I then called and spoke to an agent who was very understanding but the call disconnected while she was speaking and so it is still no further to being resolved and I still don't have my deposit money back. I will now be taking the case to ABTA to report easyJet for this. | 1 |
Lufthansa | Update: Lufthansa finally gave up trying to force or pretend vouchers was the only option available. Agreed to receive full refund and the transaction has been fully reverted now. Still giving 3/5 given the situation shouldn't have been this complicated.Horrendous experience calling customer "services" today, amid all this corona virus madness my flights got cancelled and tried to see options to rebook. This was a holiday I booked almost a year in advance and was meant to be the highlight of our year.This horrible lady who didn't say her name was awful, when I enquired about changing the flights to later in the year she said it would cost me £2.400 per customer (original flights were £1100 for two!). When I asked her why it was so much more expensive she said it was my fault for changing the flights!!I confronted her saying that I could see in Lufthansa webpage the flights I asked for were quoted for £1200 both passenger so I couldn't understand why she was quoting such a difference, her answer was: "if you don't like the option I gave you just book and paid whatever you want and loose your other flight".Honestly, I'd appreciate someone from Lufthansa to come back to me and explain why can an employee be so rude and disrespectful, her job is to help customers to get the best out of this situation and not rip people off!I must say when I called again later and a nice gentleman helped me and managed to changed the flights free of charge.. so probably the other employee was after some commission or a tap in then shoulder for sale records..Anyway, will never book with this company again. | 3 |
Turkish Airlines | Update: My fears turned out to be true. I was denied free accomodation because they said they announced the 3 day layover more than 14 days before the flight. They don't write that in their policies ([their website]/en-tr/flights/hotel-service/), that free accomodation does not apply if passengers are warned 14 days in advance! They also asked if I had any written email that I would get free accomodation... very clever, because as you can read below, they do not give written confirmations at all, so they knew the answer would be no.I will never travel with Turkish Airlines again. They got me stuck in Istanbul for 3 days, which I never wanted. I strongly suggest recording every conversation you have with Turkish Airlines, whatever that requires.Before my travel:Turkish Airlines provides free accomodation in case of Layovers of 8 hours or more.This only applies if shorter layovers are not possible, and you can only be assigned the free accomodation at the aiport hotel desk.The issue is Turkish Airlines might tell you that it is the shortest possible layover and that you are eligible for the free accomodation over the phone.You will not have any way to back that up, as they said over the phone they do not give written confirmation of your free accomodation.If you arrive at the airport hotel desk and they say you can't get free accomodation, there will not be a single thing you can do about it, even if you were told the opposite. You will be completely unprepared, which is a very stressfull thought.The first time I called Turkish Airlines customer service, the person I spoke to assured me I could get free accomodation. I talked with them again about 4 times afterwards to get written confirmation of the accomodation, and suddenly they could not say if I would/would not get accomodation.All I want is the ease of mind of knowing if I will have a place to sleep (or not) during my 3 day layover in Istanbul Airport. It doesn't take much, e.g. just a mail stating "You are/you are not eligible for free accomodation during your 80h layover with [flight details]".Make it a part of your IT-systems to include confirmation (or lack thereof) of free accommodation eligibility. | 1 |
Ryanair | Update: Poor coding too.Logging in Ryanair.com, I am asked to type an 8 digit code they just emailed me for verification [sic]. Typing it perfectly correct - error message. Copy and paste - error message. Dim coders, no QAQC.Dealing with Ryanair feels like being in a Borat film, being subject to an elaborate but tasteless practical scam.Booked a group trip months in advance, flights, pay for extra bags, leg room seats, hotels, transport arrangement. Everyone's booked holidays in work.A few days in advance Ryanair decided to cancel part of our reservations, and sell them again to higher bidders. They offered reservations on a flight two days later. Booked. A week later shortly before the flights got partially cancelled again.Horrendous Customer service, clueless, mostly outsourced, like talking to a wall. "Computer says no... Is there anything else I can help you with today?". Beyond traumatising in itself.Pay peanuts expect monkeys | 1 |
Lufthansa | Update: Still waiting for my refund, 3 months after.I recently booked a return flight between Germany and India with Lufthansa, including their Rail and Fly offer for transportation to and from Frankfurt by train. While the flight itself was satisfactory, the service experience with Lufthansa was abysmal.Firstly, there is no customer service other than the service hotline. Since I was in India, I had to spend a significant amount of money calling their German hotline, as the Indian hotline couldn't provide any information on my booking and kept referring me to the German one. It took several calls to even get the Rail and Fly booking sorted. Then, shortly after booking, it was canceled without any explanation.I had to make more lengthy and costly calls to find out that they don't offer any alternative other than a refund. Chasing my refund has been a month-long ordeal, with more calls wasting a lot of my time and money. Now, I've finally been told that the refund will take 3 months to process. How is this not automated, and why does it take 3 months to refund money for a service they failed to provide?I will never book with Lufthansa again due to their lack of customer service. If everything goes smoothly, it might be acceptable, but if you need any assistance, it's a nightmare. Despite the hotline staff being friendly, they were unable to resolve anything (which is not their fault). This has been a horrible experience. Hope I will finally get my refund back at some point of time. | 1 |
Turkish Airlines | Update: The checkin staff at airport were nice and helped with seating.This is the first time ever that the online checkin does not let you choose a seat with your companions for free. Every person get assigned a random seat and if you want to change it to any other seat even if it is in the middle of the middle row, you have to pay ransom of $55 for it, this is ridiculous and huge rip off. I have been watching youtube videos of protecting yourself from Turkish tourist scams but didn't know that it start right from their own airline. | 3 |
Ryanair | Update: They refused the refund because this ridiculous fee is in their terms of service. Too bad the lowest score you can give on Trustpilot is 1/5.Initial post:They overbooked the flight, we had to pay over 100 usd for an extra ticket to get to departure and see whether there are seats for us in the plane, after we booked the flight months in advance.Airport crew told us it is RYANAIR's responsibility to refund any extra charges for our flights (along with rescheduling and extra charges caused by that discomfort if there weren't any places for us because of their overbooking)Of course, the refund process is obtuse and overcomplicated. There is no contact email address for me to use and i had to sit in the live chat for over 30 minutes in order for it to disconnect me afterwards. After that i saw that their support is offline and i've been sitting waiting for the queue of people to clear up, but it was just them being disconnected just as i was.I should have googled them beforehand, now i see there's plenty of other posts about problems online but it's too late so all that's left for me is to avoid them moving forward. | 1 |
Grupo IAG | Update: took me 5 days to get my case back and I had to pay 100USD to hire a driver from another tour company to bring it to me. BA dod NOTHING, they would have left me in the same clothes for 9 days.First I pay extra to book the seat I want. They message me saying they've changed the flight even though its the same flight. Get to check in amd the guy says I haven't paid for bags even though they were included in the ticket. FInally prove to him. Get on the plane, my seat has been double booked and I'm made to sit elsewhere.Get to Amman. To save money on fuel or something they haven't loaded all the luggage. They said its because the flight was full to capacity, it was not. About 30 people are stranded with no cases. Several people tell me they do this all the time to the point they have printed apology letters waiting and a QR codel. They promise they will have my bags in 24hours. 48 hours later they call my hotel saying the bags are in the country but they won't deliver them without speaking to me. I'm on a tour. Get back an hour later.. They said the office would be open. It's 15.30 and the phone number said the office is closed. Try website. Incomprehensible.. Try social media, bombarded by bots pretending to be real people. My tour guide finds other numbers does everything in his power. Third day and apparently they're going to bring it tonight AFTER midnight. I doubt they will. My poor tour guide has tried everything. Im on a tour and have to leave the city tomorrow. I have no time to buy new clothes. They've ruined my holiday.Im a digitsl nomad and they are liiterally all the clothe I own and I am rotally F****. AVOID THIS COMPANY AT ALL COSTS THEY DO THiS TO HUNDREDS OF PEOPLE EVERY DAY BECAUSE THEYRE A BIG COMPANY AND DON'T GIVE A DAMN ABOUT THEIR CUSTOMERS. | 1 |
Eurowings | Update:I would like to thank Eurowings for reimbursing part of the additional cost incurred due to the cancellation of the flight.Therefore I have change the rating from 1 star to 3.I can't give 5 stars, as we were left stranded, while other airlines found a way to operate despite partial airport closure. Also, not all my additional cost was reimbursed. However, I am thankful that Eurowings listened to me and made a good gesture.I recently had the misfortune of booking a flight with Eurowings from Stuttgart to London, and I can confidently say it was the worst airline experience I have ever endured.The flight was canceled 10 minutes after scheduled boarding due to an incident at Stuttgart Airport, yet most other airlines managed to continue their operations. It appears Eurowings has a policy of canceling flights if it is the cheaper and easier option for the, leaving passengers stranded without any support or communication. Wow.No Eurowings employees were available at the airport to assist us.An automated email promised alternative arrangements within half an hour, but hours passed with no updates.Attempts to call their customer service resulted in 45+ minutes on hold, with no information about wait times.I was forced to book alternative travel at my own expense, which involved taking a train to Paris and then flying to London via a different airport—an outrageous and unnecessary complication. My original destination was London Heathrow, but I had to settle for Luton due to Eurowings' failure. This obviously cost more than the EW flight and took ages longer.This was not just an inconvenience; I was traveling to care for my mother, who has dementia and was relying on me. The added stress and expense caused by Eurowings' incompetence were beyond unacceptable.I later sent a detailed email expressing my concerns and requesting assistance, but Eurowings has completely ignored it. This lack of response is not only unprofessional but deeply disrespectful to paying customers.Eurowings, your approach to customer service and crisis management is abysmal. Ignoring customer concerns and abandoning passengers in need is inexcusable. I can only recommend to others what I will do myself: if there is an alternative airline, even if more expensive, I will always chose the other airline over Eurowings. A cheap flight that doesn't take place and leaves you stranded with no acknowledgment or support is always the most expensive option.Eurowings: your email address should be "noservice-at-eurowings.xxxx", not "service...." | 3 |
EasyJet | UpdateAfter arriving at the hotel the room and view were pretty good. Airport staff were very helpful too. Transfers arranged by EasyJet went without a problem to and from the hotel. Still not happy with late change of accommodation, but this is all about being fair and rounded with your reviews. Moved from a 1 to 3 starWe have had the misfortune of booking our holiday via easyjet.Four days prior to departure we have been told our room type is overbooked and it has been downgraded, with a token of cash back.My daughter booked 4 weeks prior to us and has also received the same email today!It would seem that there is no control or responsibility taken by EasyJet to liaise with hotels they sell rooms or holidays on behalf of, to verify that all room type bookings can be honoured.Such a simple thing that would improve their company CSI overnight.It rather feels like, over promise, then offer rooms that the hotel have been unable sell and at such short notice downgrade you. This means you have no time to seek an alternative holiday or do anything about it.Very disappointing | 3 |
Ryanair | UpdateAfter e initial disappointment, the check in and flight experience was ok.Quite uncomfortable seats, but ok for a 1 hour flight. Takeoff and landing on time.From 1 star to 3. Might update after the return flight.Original commentUnfortunately it is the only company serving the trip I needed.Pricing is a fraud (I expect them to charge you if you want to breath while on board).Check in is crap and the app is worse.I'll fly tomorrow and I'll change my review in case of any pleasant surprise. | 3 |
Jet2.com | UpdateIssue rectified within 7 days as promised and NO - not freebies given (for those that complain for comp) Joanne the lady that emailed and called, straight to point and addressed all issues and matters have been addressed. We have booked already anyway prior to Joanne addressing this but glad to see they tookIt serious.Thank you JoanneDerekOn arrival back home, Spoilt an amazing holiday. Utter shambles at Edinburgh Airport, Airport blamed jet 2 jet 2 blames them , meantime our luggage is allDamaged and left over an hour to wait to get out airport,Utter shambles and disgrace, No callBacks , team couldn't care less This used to be an amazing airline, What has happened | 5 |
EasyJet | UpdateReceived another email stating they have refunded me. I contacted customer service again and go hung up on and told other case will be raised.... actually losing hope.I called easyjet on the 06/02 just to confirm my online refund request went through because I kept receiving emails about flight updates and I was happy to wait the 30 days for the refund but I just wanted to check and easyjet agent then told me over the phone they will process my refund within 3-5 working days nothing so called again 7-10 days still nothing. When I raised a case it was never logged to had to raise another a few days later when I received an email stating the funds had already been refunded and again today after raising a second complaint I've received the same email. I understand that they are busy but after reading these reviews i had to give an experience. I just want my refund and not have to chase it anymore | 1 |
Ryanair | Updated 21.10.2022: so, the flight was in June 2021 (around 1,5 years ago). We've ordered food before the flight. Paid for it. Meals were not loaded on the airplane. Aaand... the refund was finally issued 10/2022, after numerous complaints & stress. That's a bit too long time, I'd say. Anyway, better late then never, but, as we all know, better never late...The company would benefit from the customer support improvement... big time!Then again... guess you get what you pay for (it is cheap). It will get you from A to B, but don't expect to get pampered (to say the least). | 3 |
EasyJet | Updated my baggage issues easily and fast, great help by Hanae | 5 |
EasyJet | Updated my booking to add my child, Fast response and sorted out my booking | 5 |
Turkish Airlines | Updated my critical review to positive as they finally had a competent support who cansel and refund the money without too much pushing! | 4 |
Turkish Airlines | Updated: 10 months waiting already for the refund of a broken trolley. Case ID: 2023284670. Approved but no payment. Terrible service. Wont ever fly again with them. | 1 |
Turkish Airlines | Updates: I received the broken luggage after 4 days but half of the luggage items were stolen/missing. I reported immediately at the airport and created a police report. Right now, I am waiting for Turkish airline's response.Previous review: I travelled with Turkish Airlines from USA to IST and from IST to the final destination but when I arrived I didn't receive my checked baggage. It means they lost my suitcase and no one gave me any explanation/updates even after couple of days. They considered it very normal and anticipated a month to figure out the issue. Seriously!!!They have poor customer service with zero respect for their passengers. I've been travelling overseas for a long time and it's the first time that I see this type of unpleasant behaviour. | 1 |
Vueling | Updateused fairplane lawer and zapzarapp money is herethe do no refund after 18 months, a shame, look a Facebook , Vueleing refund please group, its awfull | 1 |
EasyJet | Updating the name on my booking to my new marriage name could not of been easier and more efficiently done. It was a pleasure compared to other airlines! Thank you! | 5 |
Lufthansa | Upgrade gemacht nach Business Class weil die Sitzplatz in Economie noch kleiner sind als beim Billigflieger..... aber niemals wieder.... Alte schrot und schlechte Service.... LH soll mal Singapore Airlines anschauen. SQ Service (essen/trinken/entertainment) in Eco is besser als die von LH Business. | 1 |
Turkish Airlines | Upgraded my seat twice for the same seat location accidentally, asked for a refund as it was clearly a mistake, Turkish Airlines said I'm not eligible for a refund which is complete rubbish and nothing more than a blunt theft of customers funds. Shame on you and this pathetic justification to withhold funds. | 1 |
Lufthansa | Upgraded our flight from premium to business class thru Lufthansa airlines website. The price for the upgrade was about 1000 Norwegian crowns (NoK). We took a screenshot of it as a proof that the currency was in NoK when we made the transaction.We got a confirmation thru email that we paid about 1000 NOK and that the upgrade is made, and so when we thought that everything is OK, we checked our Bank account and saw that we were charged for about 1000 EUROS, and not NoK. We talked to the customer service, (most of them were so incomprehensible with very bad english accent), about more than 5 times, but no one could help. One of them said we'll get a refund for it and that he'll send a confirmation thru mail, but nothing happened. Sending complains thru their website is of no use either. So this whole thing is a fraud!!! Beware!!! | 1 |
Lufthansa | Upgraded to business class through last minute bid. Paid amount was acceptable but definitely not worth it, except for the priority boarding and free middle seat next to you. Very tasteful but extremely tiny portion food offered on this 1,5 hr flight during dinner time. The portion wasn’t even enough as an appetiser. Drink selection was perfectly adequate though. Wonder who pays full fare for such product. | 3 |
Lufthansa | Upgraded to first class..the day of flight they didn't have the booking and blamed it on another airline.Lost money and spent more to get to Frankfurt using another company | 1 |
SAS | Upgrading this to 2 stars to honor the tired but stoic support agents that were helpful and fixed this despite their company's lack of commitment, tools, and resources needed for adequate customer service.They cancelled my paid for booking, just like that, for no valid reason, and left me hanging. It took an afternoon and 3 hours the next morning to even get connected to an agent. SAS customer support has no chat channel except their insultingly imbecile chat bot Turin, no mail channel, not even a call back service. You simply have to sit on the phone and wait like it was 1999.Never, ever will I fly SAS again if I can avoid it. | 2 |
EasyJet | Upoin going to Spain on holiday and takign 6 bicycles, at the mammoth cost of £45 per person per flight, when checking in at Spain they said it wasn't recognised on 'the system' and we had to pay again. I of course produced the evidence of their booking confirmation, showed them on the app - but nonw of this was good enoujgh as 'their system' didn't show it. When we refused to pay they threatened us with not letting us get on the flight - effectively blackmailing us to pay for the same service AGAIN. Then when I got back it took 4 months and about 5 hours of customer service to get a refund. No compensation was provided, only a direct reversal of the fraudelent charges. Disgusting. | 1 |
Jet2.com | Upon arrival at Birmingham Airport we where transferred to security via bus, this is a vast improvement on having to negotiate two flights of stairs to get into the building please can we keep this methodWHAT WOULD BE BETTER FLIGHTS FROM EASTMIDLANDS AIRPORT | 4 |
EasyJet | Upon arrival at Heraklion airport we got off the plane to be greeted with a shuttlebus, this shuttlebus took us to the airport terminal, into a room I recognise from previous trips, we walked through the room and I thought nothing of it until walking up some stairs and realising we were already at baggage collection and hadn't passed through passport control. Due to having no bags to collect, we exited the airport.I remember thinking it was strange at the time but didn't think much more of it, we hadn't avoided passport control or done anything wrong, they just were not there.It was the return flight when the problems started we were not allowed through because we were "Illegally in the country and had no entry stamp".Easy jet will not even speak to me about it.Booking no. K5CRR7XFlight nos. EZY8217 & EZY8218 | 1 |
Turkish Airlines | Upon arrival at the airport for our trip from Brussels to Yogjakarta (Indonesia) it appeared that our flight was cancelled at the latest moment. We were told that a birdstrike was the cause but this is very questionable. After a waiting time of 8 hours at the airport in Brussels, Turkish Airlines were finally able to give us another route to Jakarta but not until our final destination of Yogjakarta. This forced us to book a hotel in Jakarta and a new flight to Yogjakarta. In the end we arrived 24 hours later at our destination Yogjakarta than originally foreseen. After our trip, we tried to claim the additional cost of €400 we had to pay ourselves (hotel cost + new flight cost to Yogjakarta). Despite being able to give all necessary documentation, Turkish Airlines refused to refund. We lost a full day of our trip but the airline was not able to give the little compensation we were asking. We will not be flying with Turkish Airlines anymore! | 4 |
Grupo AirFrance-KLM | Upon arrival at the airport, I went to the KLM/Air France counter as I had one piece of luggage to check in. Only one desk was open and no one was at the Sky Priority line. About 20-25 minutes later, the luggage was given and headed to the lounge (different reviews). The boarding of the flight KL1358 started 20 minutes late and we were in the sky about 10 minutes behind schedule so it was quite an efficient boarding process. My seat (1F) was very comfortable with plenty of leg room. As the Embraer 190 has a 2-2 seat configuration even in business, I had someone seated next to me. After the take-off, a dinner was served even with the short flight time. The appetizer consisted of beetroot and apple salad and smoked trout and was delicious for an airline appetizer. The main course was a chicken salad for which was also really good. The flight arrived on time and parked in the gates A, which is the standard one for KLM Connect. We deplaned via the front door and a bus dropped us at the gates C. The staff were friendly and respectful. | 9 |
EasyJet | Upon arrival at the gate in Crete Greece EasyJet employees charged €29 from everyone with an handbag/trolley although it's the standard size approved on their website!!!This is a scandal, ashame for this airline to earn this way, many of the passengers protested, but they were threatening that they would just leave without us, we were forced to pay for 6 persons €174!!!Funny thing is that when you paid you could take you trolly on board!Never again flying with this airline. | 1 |
EasyJet | Upon arrival at the gate in Crete, they charged €29 for a handbag trolley although it's the size approved on their website. Many of the passengers protested, but they were threatening that they would just leave without us, we were forced to pay for 6 persons €174. Funny thing is that when you paid you could take you trolley on board! Never again flying with this airline. | 1 |
Grupo AirFrance-KLM | Upon arrival to the airport, we were told that our cabin bags had to go in the hold because the flight was at (or near) maximum capacity. When our bags came out of the hold, my laptop display was broken. I work remotely and so had to replace this instantly, and getting in contact with airfrance has been an absolute nightmare,Firstly, I called their customer service lines several times. Every time is the same result- a string of employees with no understanding of what I'm saying, who direct me back and fourth across various different departments, often knowingly directing me to the wrong department just to get me to shut up. I submitted a claim to airfrance directly 3 weeks ago and have still received no response. I've updated the claim several times, they are just ignoring me.Furthermore, on our outbound flight, (upon arrival) there was sick on the seat. This being a 13 hour flight, we understandably asked a member of the team to move seats. She then came back with tissues and spray and began wiping the seat. When my girlfriend stated that we didn't want it cleaned but rather wanted to move seats (the mess was really bad and smelt absolutely vile), the staff member very rudely and patronisingly said 'one minute' and then continued to rub the crime scene with her clearly inadequate bits of tissue. we eventually got her to agree to move our seat. We went and sat at the front where she told us to. A man comes over, head of the on-board team, and starts having a go at us for being in the wrong seat. We tried to tell him 'another staff member moved us here' but he sadly went on to repeatedly tell us to move for about 5 minutes, before eventually realising what we are saying, apologising, and leaving us in peace in our new seats.On our inbound flight, we did not receive the veggie meals we asked for. The lady just said 'No' repeatedly in again, an unnecessarily patronising tone, and continuously denied that we had requested vegetarian meals. She offered us meat meals instead. After we made it very clear that we were unhappy, we were given an armful of bread rolls and cheese to resolve the issue, as we'll as an extra desert and one pasta dish. This may have been the best they could o at the time, but was not exactly sufficient for a 13 hour flight. Furthermore, we've checked our booking and it clearly shows that we asked for vegetarian meals.This was just one return booking, and they did so many things wrong. It amazes me that big companies like airfrance can get away with having no customer service whatsoever | 1 |
Turkish Airlines | Upon boarding aircraft in the heat of Phuket the AC was not working until takeoff. With all the heat and sweating the cabin crew started distributing bottled waters but couldn't give water to all passengers as they ran out of water just after 30 minutes of takeoff. The cabin crew desperately searched the overhead bins to find water but there were none. The plane wasn't correctly loaded. There were only big water bottles available to be served with glass. So I went to the back of the plane to ask for water but the cabin crew said that we can't give it now as they are preparing for meal service. That is when I got frustrated and the cabin crew started arguing with me. You make us sit in the plane with no AC on in the heat and moisture of Phuket. You give water to only some passengers until you run out of small water bottles, then when the passenger comes up to you to ask for water you reject and start arguing with the passenger instead of apologizing for the inconvenience and providing the basic human necessity "water". So the in flight service and cabin crew attitude is the worst. As for the beverage choices, the alcoholic drinks available are only beer and wine. Pathetic. | 2 |
Wizz Air | Upon check-in today, we were told that our flight had been overbooked and that I wouldn't be able to get on the plane. The guy behind the desk barely spoke English, it took 15 minutes and Google Translate to get proper info from him. His colleague who knew English decided to simply ignore us. After much back and forth, they managed to find a seat for me and a few other people who also didn't have seats, causing a half-hour delay. Never flying with Wizzair again! | 1 |
Wizz Air | Upon check-in, I was very surprised! Why do I have to pay an extra for my cabin bag??? On the loveholidays site where I booked the tickets, I read this info: SandyThe cabin baggage allowance shown below is for each passenger booked.OUTBOUND: Wizz Air UK:* Cabin bag allowance: 1 bag x 10kg* Cabin bag dimensions: 40 x 55 x 23 cmINBOUND the sameNow they're asking for more payment! Another 50£ for my vacation cabin bag???? Rediculous! They're such Scammers! | 1 |
SAS | Upon landing in Copenhagen, we had to climb down the steep airplane steps to the ground since the plane was not taken to the airport gate. I am handicapped and it was a very difficult climb. My husband went to the baggage handler to retrieve my electric scooter. I asked another baggage handler where the lift/elevator to the airport was located. His reply was "you are not handicapped", I explained that I was, indeed, handicapped and unable to walk a distance. He refused to assist my husband to carry the electric scooter up the steep stairs into the Copenhagen airport! My husband had to lift it by himself and I had to slowly climb the steps in to the airport before I could drive my scooter. This incident was extremely disrespectful and inappropriate as I should have been directed to an elevator to ride to the upper level of the airport from the outside where the plane had landed. I was embarrassed by this rude incident. | 1 |
EasyJet | Upon my return from Rome, I was stopped before boarding informing me that I had to pay 56€ for my laptop bag (36x28x5cm). I travelled Belfast-Gatwick-Rome with no issues and again in October from Belfast-Stansted-Belfast with the same laptop & carry on.I ended up discarding the laptop bag in the trash and carried my laptop on board which was allowed. This is the most ridiculous baggage policy ever. The biggest joke of all is that ladies are allowed their carry on + a handbag which In most cases far exceed the size of a laptop.Double standards and a deterrent to business travellers. | 2 |
Ryanair | Upset!!!!!!I bought a ticket with my husbend unfortunately while checking in we got separate seats?????,but if we wish to seat together we can purchase a seat next to and there is pleanty of seats avilable WHAT IS THIS RYANAIR NEW WAY OF MAKING MONEY????what if that was mother with 1 year old baby who would take care of the baby YOUR STAFF???? i see greed has no limits | 1 |
Jet2.com | Upside....Great staff and now flys out of Manchester Terminal 2.Downside....Always delayed but no different to all other airlines. | 4 |
Wizz Air | Urgent! Flight #W95304 Wizz Air from Amman to London - Sunday, 13th April. The flight was cancelled one hour prior to departure owing to airspace related issues. We were evacuated to hotels after standing in line for over 6 hours, and now we are stranded with no updates on an evacuation flight to the UK and we have been informed that we will be checked out tomorrow with no further accommodation being provided! This is causing undue stress and pain for everyone (including our children) and we are all rapidly running out of funds. All other flights are fully booked for the entire week. We need urgent attention from Wizz Air to resolve this immediately! It is an unacceptable situation and not one that we can continue to face. | 1 |
Ryanair | Urgh - delayed by over an hour both ways - multiple gate changes made it clear they didn't know what they're doing. As we saw the pilots switching gates too, it was clear that even they didn't know where their plane was going to be!! | 1 |
Grupo IAG | Use Aer Lingus for European flights about 5 times a year. We have found that over the last year or two their planes are filthy the seats food-trays and seat-pockets are sticky and dirty every time we travel. We have always used Aer Lingus when possible and have found the service pricing and onboard staff to be excellent but the poor cleanliness is really letting them down. I can't understand why they are letting this area slip so badly. | 5 |
Jet2.com | Use Jet2 3 or 4 return trips a year but every time we fly to Malaga there's never a plane on the stand for the planned departure time ?!. Excuse is it's been stored on a remote stand fort the night ??, why not more the plane & clean it for the advised departure. Other than this issue, everything else is excellent. | 3 |
Jet2.com | Use Jet2 almost exclusively these days but 5 out of last six flights have been delayed.......worrying. Are they getting over-stretched? | 3 |
Jet2.com | Use Jet2 as often as i can when going abroad , staff always friendly and professional 1st class serviceonly draw back now is the price getting to the stage where might start looking at other companiesstill a good experience | 4 |
Jet2.com | Use Jet2 for flights 2 or 3 times a year. Never had any particular problems. | 5 |
Jet2.com | Use Jet2 most of the time and once again enjoyed a good flight with polite attentive cabin crew. | 5 |
Grupo AirFrance-KLM | Use KLM about once a month and find it to be generally a pleasant experience. The website works well, although prices can often be expensive compared to other websites. No hidden costs which is refreshing for airlines nowadays. | 4 |
Norwegian | Use Norwegian as a last resort when flying from NYC to Europe via Stockholm. Stockholm Airport is small and cozy with long lines and overcrowded waiting rooms. Norwegian is a no-frills airline with charges for blankets, upselling on seat displays. Otherwise the Norwegian aircraft fleet is modern with adequate legroom and on-time flights. | 3 |
Ryanair | Use Ryanair 3 or 4 times a year, never any problems would really reccomend | 5 |
Ryanair | Use Ryanair quite a lot, but if there is a similar flight by Easyjet always use the later. There is not much customer service, but it is cheap. I travel light so the extras don't apply to me. Irritating that I applied for a new credit card to avoid charges and they then changed the game. But you get what you pay for - A - B | 3 |
Ryanair | Use Ryanair quite often as it gets me from A - B cheaply and on most of my business trips that's all I require. Infuriating constant announcements in-flight ensure that you don't get much peace and the dreaded fanfare at the end of each flight announcing that you have arrived early. Regular flyers know that this is because they always exaggerate the length of the flight time!! | 3 |
Ryanair | Use Ryanair regularly from different airports and have never had an issue. I see most of the problems are caused by 'customers' not reading the boarding conditions properly and then taking out their frustration on the staff. I will use their service as apart from being price competitive I have found them to be reliable and punctual. Things can and do happen but feel Ryanair are being unfairly treated by a mob mentality. Ryanair provide a service i am very happy with and will continue to use. DS | 5 |
Ryanair | Use Ryanair with extreme caution as everything is 'extra pay' and their customer service is poor. it took just over 24 minutes in their phone loop to get an answer about baggage following misleading advice from their 'on line chat' facility. They catch you for extra charges for everything. This is poor customer service. | 1 |
Ryanair | Use every trick in the book to prevent you from getting the refund that you are legally entitled too.Karma | 1 |
EasyJet | Use it twice, first time it delayed second time its cancel with no reason | 1 |
Jet2.com | Use jet 2 about 8 times a year always good. | 5 |
Jet2.com | Use jet 2 all the time good service always on time | 4 |
Jet2.com | Use jet2 holidays for a while I find them very friendly and courteous leg room is good.also staff at airports are helpful. | 5 |
Grupo IAG | Use regularly on the ORD-DUB route as well as on its European short-haul routes. The transatlantic flights are always pleasant clean aircraft with friendly staff. IFE is adequate with personal seat-back TVs. Only complaints are that the economy seats are pretty hard and uncomfortable - they're actually nicer on the short-haul flights. I usually have to sit on the pillow to be comfortable. Also the departure gate area at ORD is too small for the number of passengers on the flight - numerous passengers end up standing and sitting on the floor in the hallway. Never had any serious issues with flight delays or baggage issues. Aer Lingus is head-and-shoulders above its only competition on the ORD-DUB route (AA) and its the clear choice for transatlantic flights to Ireland. | 8 |
Ryanair | Use ryanair regularly never had a problem new planes clean no different to any other budget airline cheaper to fly to Spain then taxis to airport thank god for ryanair if not happy pay double to go with another airline | 5 |
Grupo AirFrance-KLM | Use them a couple of times, can't say that I've had any issues. | 5 |
Ryanair | Use them all the time - no probs! | 5 |
Ryanair | Use them all the time and from Stanstead. They do what they say on the label .... just make sure you read the label (the information they publish). Just waiting again for my flight to Lisbon from Stanstead and they announced the plane would be on the stand in 20mins. Great idea to let passengers know what's going on. Its always about communication .. well done Ryanair. From a regular passenger who works for another Irish multi-millionaire! | 4 |
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