Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Lufthansa | Awful experience!!! Never again with lufthansa!!! Very bad customer service..They lost our baggages and they didn t say anything about!! No information about our baggages!!! 6 days ago and we dont know if our baggages arrived !!!!!!! Additionally our flight had been cancelled and nobody had informed us about it!! Terrible experience!!! | 1 |
Grupo IAG | Awful experience, cancelled our return flight and left us stranded. Seeking compensation that they're avoiding now too! I will NEVER fly with them again EVER. Been a 10 year customer of theirs too. Rest of the group will do the same. Seeking airhelp online lawyers to claim from them now. | 1 |
Lufthansa | Awful experience, delayed flight causing my Transit to have a shorter window. Apparently the airline thought there was no need to delay the flight to LHR. We then had to run in 8 mins after our flight landed, a usual 45 min walk (from Gate I in Munich to Gate L15). if that was not enough, we have now lost baggage, with NO contact from the airline, and even did not have the audacity to be able to give us a correct phone number that we can contact someone about this.I think the most disappointed thing about this service is the fact that this airline can so happily take money from us, so quickly and give us such a horrific experience in return, without an apology and a working telephone line to speak to someone about the baggage and to complain!not only would i never use this airline again, but i will go actively out of my way to encourage others not to even consider them.Look forward to someone to contact me about my lost luggage, look forward to my £6,000 cheque if not. My regular panic attacks and vomiting will hopefully subside with this anxiety I have had from this lost luggage - no guarantee. Better lawyer up. | 1 |
Ryanair | Awful experience, flight delayed by over 3 hours and staff don't seem to care. | 1 |
Ryanair | Awful experience, told one thing by customer service and exact opposite by another agent. Cant get through on phone or live chat! Joke of an airline | 1 |
Ryanair | Awful experience- not the 1st time!! They don't care about you and want you off the phone!!! Use easyJet- better service all round and cheaper | 1 |
Grupo IAG | Awful experience. 40 mins to check in baggage. Flight delayed more than 1hour. Waiting in queue at Barcelona lost luggage with 100 other people. No skis. I will never use this absolute shower again. Of course, there is no-one answering any of the customer service numbers. | 1 |
Iberia Express | Awful experience. A 7 hour delay with Iberia flying out of Berlin to Marrakech. I missed my connecting flight. No communication from them via email or text. DO NOT FLY WITH THIS AIRLINE | 1 |
Vueling | Awful experience. Check-in closes 1h before (Transavia in comparison 40min, super helpful staff always and will do everythung in their power to get you on the flight). Vueling weren't even trying to help me out and at least attempt to get me on my original flight (50min before departure)! I know for a fact that exceptions can be made.For online check in the day before you have to pay for seats as well. Thanks for nothing Vueling, never flying with you. | 1 |
Ryanair | Awful experience. Did everything by the book as I know Ryan air will charge you extra if not. Pre booked seats, only to board the plane and see that our seats didn't exist. It's been nearly a week now and still no correspondence back from you. Was travelling with an under 12 year old also and had to sit apart. Absolutely disgusting company. NEVER AGAIN. | 1 |
Vueling | Awful experience. Flight VY 8954 Paris Orly to Menorca last minute cancelled at the airport. First we were told the flight was delayed because one member of the crew was missing...After a 45- minute delay, the company made an announcement: flight cancelled due to a storm. However lots of other flights from other companies were not cancelled. The storm sounded like an excuse. No help at all from the staff to provide solutions. Worse, the man who was supposed to do the checking said we shouldn't complain as we had chosen a low cost companie to fly and we should expect that kind of incident with low cost companies like Vueling. Sounded very despising towars custmoers! | 1 |
Ryanair | Awful experience. Flight was delayed then cancelled. Was in Barcelona and waiting in line at the airport to file a claim with the staff there to book alternative travel. We desperately needed to get to Dublin for a family wedding weekend(which we missed more than half of) Staff members went from group to group in the very long line and urged travelers to take a claims form and leave. we were told by staff members that hotel accommodations and alternative flights would be compensated no problem. Company is now flat out refusing to do so. Do not book with Ryanair. not worth any "savings" you may think you are getting. We are now out over $1000. Posting on any site possible to warn others of this experience that Ryanair is choosing not to compensate our expenses after causing us the huge inconvenience of a cancellation and wasting more than a day of our trip. Ryanair claims an airstrike kept them from taking off- however other airlines from Barcelona were going to Dublin as well with NO delays or cancellations. Ryanair chose not to take measures to get their customers to their destinations and chose to cancel the flight- leaving hundreds of people stranded and ripped off. | 1 |
EasyJet | Awful experience. Had a flight due 6pm from Paris to London Gatwick. Managed to get through the final checks and was then told 10 minutes before departure that the flight had been cancelled. Went to customer service who reported 'you can do it online'. No reassurance given, no help and everyone was in such a panic! Next available easyJet flight wasn't for 3 days so we had to book another airline (for £450) and overnight Hotel (£125). I hope we are reimbursed! From this and also part experiences I do NOT trust the airline. | 1 |
Ryanair | Awful experience. Herded us (like animals) onto tarmac 10 mins before flight due to take off. Previous passengers still getting off. Got on airplane but lots of people not sat next to their families so next hour was spent sitting on runway waiting for people going back and forth changing seats despite being told to sit and move later so we could take off. A kid (approx 8) running up and down aisle when seat belt sign on, poking stewards when they were serving other passengers asking for chicken and chips, squeezing past trolley and barging through next to our seats. Eating hazlenut chocolate despite an announcement not to eat nuts as someone was allergic. Parents didn't care, air stewards couldn't be bothered and just let it continue. An absolutely horrible experience from start to finish. | 1 |
Vueling | Awful experience. I basically paid money for torture. Flight was delayed indefinitely, they told us “no plane, no pilot†and I am stranded at the airport. I have wasted an entire day from my precious trip. None of the communication made by the airline thus far was satisfactory. Bottom line: pay a little more such that you get an airline that will actually give you a plane. My flight and hotel money have gone to waste. | 1 |
Wizz Air | Awful experience. I booked a flight ticket, and after a while, it was rescheduled to the day before the original date. This happened without any notice. I only found out when I randomly checked my flight, as I do from time to time, but I never received any notification. Of course, I couldn't travel the day before, as I had booked it for the following day for a reason. So, I canceled the flight and booked tickets with another company. This happened around two months ago, and I still haven't received my refund because it's impossible to get in contact with them.I would not recommend this company to anyone, and I will never buy a ticket from them again. | 1 |
Wizz Air | Awful experience. I do not recommend it. Wizz Priority costs more but it is just a scam. Our original flight was changed afterwards so we lost nearly 2 Days. Our Original Seats (we paid extra) were also changed. Worst Company ever. We will never fly again with them. | 1 |
Ryanair | Awful experience. I have been travelling with my small hand suitcase for years, but Ryanair customer service has refused to take it on board today despite I have flown with it on a very same Ryanair flight thousand times. I was forced to pay an extra £75. Rude and unhelpful, unnecessary stress. I wish there were other airlines, that fly to the Baltic states from the Nort East of England! | 1 |
Turkish Airlines | Awful experience. If you want to loose your baggage, loose time when departing and landing without any explanations - Turkish airlines is the best choice. If you have self respect, think of an alternative | 1 |
Turkish Airlines | Awful experience. Luggage delayed both ways. On the way there I had to wait for 8 days. The airline refused to compensate the purchase of cosmetics and toiletries. | 4 |
Norwegian | Awful experience. My sister got bedbugs from their filthy plane and they served us food with hair in it. The check in process was completely disorganized. They let everyone that had a flight before us cut the line because they were so behind in checking people in—-I've never seen a line that long for a check in. To top everything thing off, they lost my luggage and did not receive it until 4 days later. They were also extremely difficult to get in touch with to discuss the location of my luggage. You literally could not pay me to take this filthy flight, with some of the most hateful check in employees I've ever seen, again. | 1 |
Jet2.com | Awful experience. No luggage for 5 days of a 9 day holiday. All I was offered was £289 and that was only half the value of essential items we had to buy to get through the 5 days without our baggage.Flippant and insincere apologies then they strike off half our claim for items we had to buy. First holiday abroad for 7 years completely ruined by Jet2 and it seems they don't take responsibility for not getting our luggage to our destination at the same time as us. Not much to ask but it was beyond them. Do they care? It appears not. Awful customer service.Jet2 has fully investigated my claim… at considerable time and effort on my part, just to be told tough, we've reviewed your claim, we're not going to compensate you for anything other than the £289 we've already offered you. They've referred me to the CAA if I'm not happy about their decision.Beware companies like Jet2. With baggage delays, your insurance company refer you to your flight company (Jet2), Jet2 blame the airport, the airport refers you back to your flight company.We've spent the previous 7 years driving to France. This is good because you,re in control and you can cut these irresponsible clowns out of the equation. Jet2 took 5 days to fly our baggage two and a half hours away…. And they think they shouldn't have to compensate us for that ! What a damn cheek ! | 1 |
Vueling | Awful experience. Plane was late leaving UK and returning with no explanation at check in. Both ways we had a very long wait (no seating) whilst waiting for the gate to open. We had a 4 year old with us but were not offered a complimentary bottle of water and drinks on board the plane were extortionate. Will not fly with this airline again. | 1 |
Ryanair | Awful experience. Ryanair changed my flights by over a day. CS Refused to give me refund or help me after explaining to them the online forms were not working for me | 1 |
Ryanair | Awful experience. These flights are cheap for a reason, coming back from magaluf was the worst flight experience I've ever had. No leg room and roasting hot, felt like a was on a coach. Never again. | 2 |
Grupo AirFrance-KLM | Awful experience. They cancel your flights and then they do not care at all. I've waisted too much time because of them, and had a lot of stress. I do not recommend KLM. | 1 |
Grupo AirFrance-KLM | Awful experience. They lost my luggage and after 4 days I received absolutely no proactive contact and zero explanations. I chased them multiple times through WhatsApp but they never ever shared anything about where my luggage is.This was definitely the last time I have flown with them. | 1 |
Vueling | Awful experience. We flew with this airline from Valencia to Rome. Our original flight was cancelled so we had to stay an extra night in Valencia. After hours of waiting at the airport, the staff sent us to a hotel downtown — but they didn't provide payment information to the hotel after explicitly told us they had and Vueling would cover the cost. We have been going back and forth with Vueling to get this expensive hotel reimbursed for months. We would never have stayed there if their staff hadn't sent us there and told us it was covered by the airline. They have sent us forms for reimbursement that do not work. When we tell them that, they send us the same form again, over and over. They won't listen to us when we tell them it doesn't work or give us any other way to get reimbursement — i.e. it feels like a huge scam. If you take this airline, know that you are at risk of losing your money because they will treat your terribly if anything goes wrong. Do not fly with Vueling if you can avoid it. | 1 |
Wizz Air | Awful experience. We received countless emails about checking in online or face payments at the airport. I tried several times on numerous computers to check-in and enter our flight details, with the same response each time saying 'We had failed online check-in'. We tried to contact Wizz Air but you would have better luck finding the end of a rainbow. We turned up at the airport with panic and anxiety, unsure if we were able to fly. Uninterested staff checked us in telling us we have to check in at the airport. On the return flight, we had the same emails and panic but thinking we had to check-in at the airport, we didn't take any notice of them. Only for the staff at the airport to charge us more than the complete price of the flights as punishment for not checking in online! Their answer was that the two departing airports are different. Nowhere on any of the paperwork does it mention that these airports are different! A complete disgrace and impossible to contact or complain to. Completely disgusting service. Don't use them, you will regret it. | 1 |
EasyJet | Awful experience. When you finally get through to a human, it would be great if they knew what they were doing.... | 1 |
Ryanair | Awful experience. Will not fly with them again.Tried to do the Check-In the day before the flight.1) Their website kept failing, not allowing me to Check-In.2) Chat service was non-existent, as I was chatting to a computer, and not to a human employee. No solution to my check-in problem was offered.3) I emailed the Customer Service, but no real help.Next day in the airport, they charged me 55 pounds for the check-in, although it was their service that was not allowing me to complete the check-in.They are introducing themselves as "low-cost" airline, but this IS NOT TRUE. Surprise charges are awaiting the unsuspected customer. | 1 |
Wizz Air | Awful experience. Worst gates in the airports, both in London and especially in Budapest at return. The first Wizz Air flight was more than 2 hours late, I arrived at 2.30 am in Budapest, no apology, no refund policy, no food, nothing. We brought the usual cabin bag Ryanair-proof and they told us they accepted just the very small cabin bag for free, ours could enter the plane but at the cheap charge of £30! For 2 bags it made £60, more than we paid for the flights. We were left waiting for at least 40 minutes in a iced container far away from any shop in the suburbs of the airport. Trust me, spend a bit more and choose another company if you can. | 2 |
Vueling | Awful experience. You cannot check-in online without paid seat selection. We went to self-serve check-in at the airport and random seat selection wasn't functioning, so the attendant told us we could get a refund online rather than going through the long line, as the flight was overbooked and we didn't want to risk losing a spot. The self serve check-in then broke for my friend so we had to line up, and were told that the attendant lied and we would not receive a refund. | 1 |
Lufthansa | Awful experience.Direct flight to Munich was cancelled less than 24 hours due to weather. Fair enough.I was to fly into Munich, rent a car and drive to Nurnberg to stay there for 2 nights.The email said I could rebook on the AI chat or they would rebook me. I tried 4 or 5 times and lost 2 hours of my life trying to rebook via this useless AI. It kept hanging up or disconnecting. It was useless.Called Customer Service and asked when I could next get to Munich. Two days from now I was told. Not good. I then asked if I could fly to Nurnberg direct instead of Munich. The Customer Service person talked to her supervisor and I was told yes. Then as we were to book it, we were disconnected. I called again. The next Customer Service rep told me that I could NOT do this. I said that I was told I could in a previous phone call. They said that was wrong. I asked to speak to a supervisor. They refused. I asked again. They refused again. I reiterated that I was told that this could be done. They then slammed the phone down. So I called again. I was told by this Customer Service rep that yes it could be done, and they booked me to Nurnberg. I would have to go through Frankfurt with a 1 hour 15 minute layover there. Not a problem. I then changed my car hire from Munich to Nurnberg. Cost me 50 Euros.Got up the next morning to Fly from London to Frankfurt then Frankfurt to Nurnberg only to find that the Nurnberg leg of the flight was cancelled but they booked me on a train to get to Nurnberg. Fine. I had an hour to get to the train and I was told that they would deliver my luggage to the station.Get to the airport. Find out my London to Frankfurt flight was delayed, thus reducing my time to get my luggage and the train to 15 minutes. Talked to a Customer Service rep at check in who said I could take a later train. I said I wanted the next one, they said just to be sure why don't I take the one after that. I took that advice. It would give me plenty of time.Flight delayed even more. Got to Frankfurt expecting to have my luggage waiting at the train station as promised.ONE man with one small trolly was bringing luggage to the train station. It took forever so I missed the train I was booked on.Meanwhile Lufthansa emailed me a voucher for 10 Euro for food at Frankfurt. Good anywhere. Everywhere I tried to use it refused. Thanks for nothing Lufthansa. I hadn't eaten since 7am breakfast. All we were given on the plane was a small square of chocolate and a very small bottle of water.Finally got the next train out from Frankfurt airport to Nurnberg. It travelled one stop then chucked everyone out onto the platform to wait for another train.I finally got to Nurnberg at 10:00 PM not having eaten since 7am.Lufthansa was a mess. The queues at the airports for Customer Service were 2- 3 hours deep. Food vouchers were useless. Getting in touch with anyone on the phone was difficult and if I would have waited later it would have been impossible. The AI rebooking was broken. People were made to feel like it was their fault that flights were cancelled and they needed to get to their destinations. People were sleeping at theairport.And the flight they wanted to book me on to Munich 2 days later? That was cancelled, too.I'm a savvy traveler but I felt sorry for those who believed what Lufthanda told them. I feel bad for people sleeping at the airports for up to 48 hours as Lufthansa couldn't get them a hotel. I especially feel sorry for disabled or elderly passengers who had to go through this mess.No, the snow wasn't Lufthansa's fault but their appalling customer service and the way they handled things for people who paid good money for a flight was. | 1 |
Turkish Airlines | Awful experience.I arrived at my final destination 13 hours later.While THY provided hotel, the staff was rude, i had to pay my supper, and when I asked for a compensation, I was refused.Definitely not going to use it again | 1 |
EasyJet | Awful experience.Travelled to Morocco from the UK with no issues, took my hand luggage on the plane with no cost.The exact same bag travelling back from Morocco to the UK i had to pay for with no explanation. I will never fly with these cowboys again! | 1 |
Iberia Express | Awful experience.Useless customer service.They charged me twice for my tickets, approved the refund but atill waiting for the money after 2 months.2 days before travelling I was unable to add a luggage, so I called and realised my booking had been cancelled by mistake.They helped me to recover the booking, but I was not able to add luggages.I arrived at the airport and they charged me 60 euros for the luggage.SaMe thing for the return flight ( actually double as I had an extra luggage)SHAME | 1 |
Jet2.com | Awful experienceWhy do you encourage already drunk passengers to drink even more by serving so many cans to individuals. A number of people were too drunk to walk on this flight and you encouraged this. When are you going to take the safety of other passengers and crew seriously? | 1 |
Grupo AirFrance-KLM | Awful experiences flying Birmingham to split. Flight delayed 2 hours and then my bag never arrived in split. It's 5 days later and still can't locate my bag. KLM zero help and nobody wants to take the blame | 1 |
EasyJet | Awful firm. They set a condition that you cannot fly with covid, then when you honour that request, they won't honour the insurance we took out with THEM. Easyjet demanded a doctor's note or PCR proof. Where can you get a free PCR test these days in the UK? And our doctor just told us to stay away. Thanks a bunch Sleazyjet - never ever again | 1 |
Vueling | Awful flight to Barcelona. 2 hours delayed without any reason explained to us. 1 lady at check in desk on a Saturday, other airline companies had to check in veuling passangers!! Baggage reclaim 40 min delay. I would avoid at all costs as we have lost half a day of our holiday. Don't know how it's still running honestly. | 1 |
Ryanair | Awful flight with Ryanair recently, to Tenerife. The cost of taking a suitcase is an absolute joke. Don't recommend and will not be using again. | 1 |
Ryanair | Awful flight, always delayed, definitely not because of cleaning as the seats dirty, and disorganised , squeezed us onto the bus and had us waiting 20 mins. Flight attendants very sooo unfriendly, like its an issue for them to do their duties. | 1 |
Pegasus Airlines | Awful flight, small place to sit, expensive bagage, it's my last time | 1 |
Grupo IAG | Awful food and some hostile staffThe seats were crampedI would not recommend this airline for a long haul flight | 1 |
Vueling | Awful for musicians and tall people. I was flying Vueling Airlines with my tenor saxophone in a low-profile hard case. Apparently, Vueling's policy is never to accept instruments in hard cases. I have flown over a dozen times, both short international flights and transatlantic, with this instrument, and have never once been disallowed to bring it as a carry-on (it fits in the overhead bins just fine, even on smaller aircraft). I was forced to check it (and pay 45 euros, adding insult to injury), and, of course, my horn was significantly damaged when I got it back. The seats are unbelievably close together. I'm a somewhat tall person (6ft), and my knees touched the seat in front of me when it was fully upright. What's worse, unlike other budget airlines (EasyJet, RyanAir, Southwest) the seats can still recline, meaning the man in front of my was able to squeeze me even further in my sea - I had to have my legs spread wide the entire flight, which was actually painful. I should mention that the French employee who told me I had to check my instrument was very helpful and sympathetic. Otherwise, my experience with Vueling was a nightmare. | 1 |
Ryanair | Awful from start to finish. Rude attendants at check in and on plane. They took our drinks off us and wouldn't let us take them on board. Customer services absolutely suck. Avoid, avoid, avoid. | 1 |
EasyJet | Awful going round in circles trying to check in.Keep receiving an error | 1 |
Ryanair | Awful ground handling experience for both boarding and disembarking. Terminal used by Ryanair at Bremen is a shed to the side of the real terminal. Seat pitch tight and very basic cabin environment. No seat back pocket for magazines for example. Annoying announcements throughout flight trying to sell stuff. In future will fly to Hamburg and take the train to Bremen in order to avoid Stansted and Ryanair, not recommended. | 2 |
Grupo AirFrance-KLM | Awful ignoring attitude towards passengers!! My flight was canceled 1 day before, without reasons. After my complaint they took 6 month!!! and many messages to reply, which was - yes, they will compensate me. But I received 10 euro for my unplanned taxi expenses, only!!! After another request for explanation they said the flight was canceled due to weather (out of nowhere). Seriously? After another request to explain at least how come they didn't inform at the time of cancelation they just closed the ticket. Unbelievable.The worst thing is that for NL flight we cant complain to any air authority, only through court, which obviously noone will do from other countries. So knowing that they just do what they want. Disgusting Royal Airlines. | 1 |
EasyJet | Awful in every possible wayOur flight was cancelled due to an airplane downgrade. We were asked to fly the next day when we had an imperative to fly on the same day. Easyjet did not help us find an alternative on a separate carrier. They also refused to refund us the flight. Customer service has given us different information each time we have called them. The entire company is shambles and I am never considering them again | 1 |
Ryanair | Awful lost-and-found service. They don't even reply to your query 😡😡😡. | 1 |
Ryanair | Awful money-grabbing shower. I've managed to avoid flying with them, but every other airline was booked out for my trip. Had to fly with these rip-off merchants. I hope I never need to fly with these leeches ever again! | 1 |
EasyJet | Awful my flight was delayed from Luton approx 37 hours with no offer of compensation and the return flight was delayed 30 minutes while in Alicante airport then a further 40 minutes once we were boarded.By the time they got around to serving food it had all gone other than pots of noodles apparently this is quite common when you are allocated mid plane seats ie row 16.I was then informed by a stewardess with a Vicky Pollard attitude (not bovered ) that i should have booked a meal ...if i would have known i was going to be sitting on the ground in the plane for a further 40 minutes i could have eaten in the airport was my response she shrugged her shoulders and moved on .The sooner another airline flies from luton to alicante the better Easyjet have a monopoly and abuse it to the limit | 1 |
EasyJet | Awful no indication how long you are in the queue and it keeps losing connection. | 1 |
Vueling | Awful online experience and booking process, you can't add a bag for just one passenger in a two person booking. They continuously try and trip you up to force you to pay for a seat and then the links to download your boarding pass in their emails don't work.We'll not be flying with Vueling again for these reasons. | 2 |
Ryanair | Awful or non existent customer service - tried to contact ceo directly which was totally ignored . Very specific reason as to why we couldn't fly - no understanding or empathy just kept quoting their rules at me .Avoid if you can | 1 |
Pegasus Airlines | Awful outfit. Happy to take your money but they avoid doing anything to help you when it goes wrong. Left me on hold for 30 min, cut me off twice. Still waiting for a customer care call that never came | 1 |
Lufthansa | Awful overall from start. Plane loaded illogically from front to back so last on battling through others. Food awful and special diet food forgotten about until asked for. Response given not apologetic but annoyed. Touchscreens nonresponsive. Seat recline very difficult and earpiece plug not functioning in 1 ear plug. Staff unfriendly and abrupt. Leg room shrunk in last years too. | 2 |
Ryanair | Awful refund policy, leaving people in limbo. A refund should be given within 7-14 days max. These are strange times but they treat their customers with absolute contempt, all I'll say is remember the way they have treated everyone when booking your next holiday, it's worth paying that little extra for peace of mind!!! Awful company, I'll never fly with them again | 1 |
EasyJet | Awful reponse time, both on the phone and on a live chat | 1 |
Ryanair | Awful robbing company. Will do there best to avoid refunding you on flights you can't go on. Try to charge you to move the flights at about the same amount to buy new flights. Terrible experience, the stress of it was just not worth EVER booking with them again. | 1 |
Ryanair | Awful rude customer services. Boarding pass pulled through my Facebook name and I had to pay £160 name change at the airport. The manager at checkin desk was as rude as customer services. I have also tried to alter the name on my account so that it pulls up the name I booked with not my Fb name. Again they wanted £160 for a name change when it seems to be their IT issue. There is no flexibility with this company. It was cheaper to buy another seat. Awful,awful unhelpful service. I just wished they had a little compassion. After my next flight I will never use them again. | 1 |
Grupo IAG | Awful service - difficult to even get a human on the line and when you attempt you get constantly cut off by their chatbot. Won't refund even with a Doctor's note that said my elderly parent was unfit to fly. Forced her to fly to the same destination within a year, and when they did, offered mediocre to poor service with awful food in economy. The website is your typical corporate cop out and the terminal search doesn't work. Flying from Orlando through Miami and it says they don't fly that route despite booking with them direct. What a total shambles. | 1 |
Vueling | Awful service and borderline scam! I purchased a flight to Barcelona and added the cancellation cover at checkout which included covid. After getting covid the day before the flight I applied to the insurance for a refund. I was told I needed a no fly certificate from the airline. After calling them multiple times I was finally told they wouldn't provide one as their records stated I boarded the flight! After complaining I was finally told this was an error and they sent me the confirmation. Insurance company. The insurance Europ Assistance then refused the claim despite me sending all the evidence. 3 months later and numerous ignored emails and complaints I finally got an email saying they will refund in full in 7working days. 1 month later and still no refund! The whole thing is horrendous and I will never be using them again! I wish I'd read the reviews about the insurance being a scam before I added it! | 1 |
SAS | Awful service at Heathrow, they make you to check in your hand baggage even if it’s not over 8kg! The staff were rude and unfriendly. I’m a gold member but would not felt SAS if I didn’t have to! | 1 |
Wizz Air | Awful service at Malaga airport, my daughter was unwell and the cost and effort of checking in at the airport was disgusting. | 1 |
Iberia | Awful service do not touch them ... Iberia cancelled my flight without ANY notification. When they rebooked my flight via a 20 minute phone call made by myself I did not receive one apology. Steer clear ... | 1 |
Grupo IAG | Awful service for complaints! I raised a complaint on the 14th November 2024 and am still waiting for the case to even be picked up by someone. Considering the disability discrimination raised by my case, you would have liked to think it would have some importance (any complaint should be treated with importance). Clearly British Airways do not care. | 1 |
EasyJet | Awful service in every aspect. I had problems with this flight in every step. My brother booked me this flight. I won't book with easyJet again . | 1 |
Vueling | Awful service on board, the staff at the front can't even say goodbye, pretending not to see you, kinds pathetic. Will not be flying with Vueling again. YEVFXV Booking | 1 |
EasyJet | Awful service on flight from iom to liverpool.Cabin manager and a flight attendant were unhelpful and rude.Perhaps extra training may help but I doubt it. | 1 |
Ryanair | Awful service on the ldn-dublin flight today. Lady attendant was incredibly rude | 1 |
Lufthansa | Awful service received today. The name of the rep was « Alice « and she pretty much rushed me unprofessionally and told me that she could not help me anymore after I asked a simple question that I did not feel was clearly addressed. As I tried to ask her another unrelated question to my itinerary, she kept on talking over me, rudely intending to hang up with me as if I were dumb and wasting her time and I had to speak up a bit over her, asking her patiently to let me ask my question because it was unrelated to the first one. She stopped then responded to my question with a nasty attitude. Hope to never have to talk to them again. Just praying my upcoming flight experience is not as aweful. And will remember to avoid flying Lufthansa next time, I'm already dreading it, especially now that I see all the bad reviews here. | 1 |
Wizz Air | Awful service with rude employees. Charged us 88 euro to check in because we couldn’t check in on line, as we were travelling and driving from a place in France with no internet connection. They did not tell us flight was delayed 2 hours and we could have checked in at the airport online. Of course the poor service continued on the flight as well. Stay away from this Airline. | 1 |
Grupo IAG | Awful service! App not working and called "customer service" to book extra leg room Salma couldn't understand me and therefore said she couldn't help because I failed the security questions at no point did she repeat the information I provided and refused to transfer me to a manager | 1 |
Lufthansa | Awful service! Lufthansa used to be my number one choice until they didn't let me in a flight that I had paid and everything was fine. On their computer something was red and none knew what to do (???) and just like that, they didn't let me in. On my next flight that I had booked, I called the centre 4 times and confirmed that the booking is still ok, until I found out that I cannot travel through Germany due to restrictions. I called again, they confirmed that the booking is still ok and when I told them that it shouldn't be ok they said 'Yes that why it is not confirmed'. Thank god I was lucky enough to find it by myself otherwise I would wait at the airport again without anyone knowing what is happening. Needless to say that I cancelled 4 more trips that I had already booked with them, just because I can't trust them anymore. | 1 |
Ryanair | Awful service! Will never be booking with these again. 7 months to get a Planned refund Shocking! | 1 |
Vueling | Awful service!! Cancelled booking made over a year ago and no refund has been issued to date!! Endless phone calls with no solution offered. I would definitely not recommend them to anyone!! | 1 |
Turkish Airlines | Awful service!!!!Avoid Turkish airlines.It's 2 hr late & we r waiting inside but they r not ready to fly.Don't know what's going on.All staffs non operative. | 1 |
Ryanair | Awful service, 2.5hrs delay from Luton to Rzeszow with no explanation given. No catering on board. Ridiculous!!! What are we paying you for?!!! | 1 |
Vueling | Awful service, I found out after I tried to check in that my flight from Malaga to London was cancelled, less than 12 hours from flight time. They then advised that there was no flights available on that day that they could book myself and my wife on and that could only be done a day later to a different uk airport. So instead of a last day nice meal we spent a couple of hours panicking to get a flight into London, And lo and behold we both got direct flights on the same day and do not have to wait. No doubt I will have to go through a massively bureaucratic and painful complaint procedure to even stand a chance of getting back any compensation. My complaint is more than the cancellation, is the last minute nature of it and the poverty of service to try to ensure that everyone was back on day they were promised. This service is absolute rubbish and won't be using this poor excuse for an off shoot of BA, WizzAir is an upgrade on these guys | 1 |
EasyJet | Awful service, didn’t even get greeted at the entrance. No staff offered to help elderly get their luggage in the overhead lockers. All cabin space filled up quickly and while everyone struggled to decide what was happening, people had to walk back off with their suitcases. Then the two staff (including the staff manager) did not organise themselves very well and my child that struggled with her ears couldn’t even get a drink. They stopped serving food and drink as we were descending. Didn’t think to ask if they could offer a closed bottle of water, did not even acknowledge me or apologise or see if we were ok. Ridiculous service and a bunch that don’t know how to organise themselves. Budget service or not, it’s a service that was paid for. | 2 |
Wizz Air | Awful service, flight was cancelled as we were at the gate of the airport due to one staff member feeling "ill". They make the compensation process so complicated to make a claim and they charge a fortune just to talk to someone on the phone. Waste of time and money, don't use this airline. | 1 |
Vueling | Awful service, late both ways and no apologies or explanations. Staff very rude. Definitely won't be flying with them again! | 1 |
EasyJet | Awful service, left our food to rush to our gate as the board said they were boarding, got to the gate to be told very rudely to go away as our plane wasn't there. Both they app and board said no issues, the only update we got was ten mins before our scheduled departure that the plane was over an our away, an I confirmed on the flight tracker. Brilliant, £50 wasted on food. Then after an hour of waiting we got rushed through the gate and were left outside in what can only be described as a prison, no access to water or toilets, and had to wait 40 mins there in the Cypriot heat and bugs.After hearing 2 different lies from the cabin crew about why the plane was late, first it was Gatwick air traffic controls fault, ( seems to be their go to story) then the pilot said it was because the runway melted in Antalya 😂 funny as the plane came from Gatwick, then there was no hot food on the plane which was amazing since I hadn't eaten more than a few bites from my £18 airport burger.Personally that's it for me with sleazyjet! They're a crap company with zero customer service skills and like to lie and make excuses as to why everything wrong is somebody else's fault.Johan needs to really teach these guys some manners, communication skills and a lot of customer service skills too. | 1 |
EasyJet | Awful service, made an accident by booking the wrong day and was told you would charge me even though it was within 24 hours. Other Airlines including Ryanair don't charge for correcting mistakes within 24 hours. Very poor. | 1 |
Jet2.com | Awful service, over three hours in delays, my worst ever travelling experience. | 1 |
Ryanair | Awful service, very little leg room and no longer low cost if you want to take any luggage.They try everything they can to get lieu out of you.We only use them as a last resort | 1 |
Ryanair | Awful service, woman at the gate was shouting at me, even I didn't talk to her. Queues just infinite. Treating musicians as a crap, even I already buying extra seat for my violin. | 1 |
EasyJet | Awful service. Between easyjet and love holidays. Both incompetent. Though easyjet I couldn't gey a response to sort my issue. They cancelled flight and issued a voucher, which I couldn't use as no flights available on my return. I asked them to cancel voucher and refund directly to love holidays bit they refused to do this even though the voucher surely could be cancelled as unused. Anyway between both companies I'm leaft woth a voucher I can't use and 500 pound bull as I have to buy flights with another airline. Avoid !!! | 1 |
Lufthansa | Awful service. Cancelled my flight 2 times without an apology. Flight delayed by 2 days. After the second cancellation they just said that I would have wait until they tell me if a an alternative is found. So you can imagine the uncertainty and anxiety. On my return I wrote an email complaining but they arrogantly replied that because my return flight was from outside EU, I don't have any rights. My brother was travelling with the same airline and he wanted to change his departure date by one day and they charged him $500!! | 1 |
Vueling | Awful service. Cancelled my flight and have still not received my refund 6 months later. 3 separate occasions they have asked me to enter my bank details for the refund, and each time when I follow up for progress, they tell my to start again and that I should 'hopefully' receive it within 30 working days, but if not to get in touch | 1 |
Grupo AirFrance-KLM | Awful service. Had to get credit card company to refund me money owed as KLM refused to. | 1 |
Ryanair | Awful service. I echo what everyone else says here. They regularly "scam" people legally. | 1 |
EasyJet | Awful service. They cancelled my flight multiple times. The website is garbage and doesn't load properly. | 1 |
Air Europa | Awful service. They didn’t give me any seat when I was doing the check in. I arrived to the airport 3 hours before the flight, I didn’t have any luggage and they told me to go to the main door and they will give me the seat. My surprise was when I arrived there and they told me to wait until the end for them to give me a seat. Very rude staff. I will not fly with them anymore and I will not recommend anyone doing that. | 1 |
Norwegian | Awful service. They never clearly explained on their website some important information (esta: this is not the same as a Visa, and so is practically impossible to find online if you don't know what the hell esta is/means. Besides, most countries don't have this system, only the states), so they told me I was not allowed to board. When I tried to discuss this with one of the staff and asked questions about my options, she was incredibly rude and didn't seem to care that my $800 wouldn't get refunded. No understanding whatsoever, just blatantly rude. To re book the flight, was very costly ($1,600). | 1 |
Eurowings | Awful service. We were denied entry onto the flight despite being at the gate 20 minutes before take off. Denied entry despite having time to get seated and listen to the safety announcements. We were forced to buy new tickets. | 1 |
Norwegian | Awful service...during three hours flight, no food and ANY beverages for free, even water!Old and dirty airplane...i do not know say positive in case price for the tickets not as really low coster.Of course i would not recommend this company, in case of price is about normal air companies like lufhansa, finnair and so on. | 1 |
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