ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Ryanair	Awful airline. Flights are almost always delayed and the inconvenience is not worth the low fare.My outbound flight was delayed 2 hours and then ended up being cancelled completely. I was offered an alternative flight the next day however missed the first day of my holiday and caused huge inconvenience.Then my return flight was also delayed by an hour.Will never fly again.Survey they send you also leads you to a dead page, big surprise.....	1
Turkish Airlines	Awful airline. It says on trust pilot that a number of reviews were fake and removed. I doubt it if they were bad. They cancel a flight but never rebook and pass you from pilar to post.	1
Grupo IAG	Awful airline. Just flown from Gatwick to las vegas with them and have never had such an awful flight. The service is appalling. Air crew are rude and awful at their jobs. Hardly ever saw a member of the cabin crew, never offered drinks or cleared any rubbish. When you pressed the bell for a drink they just grunted and groaned. The mess on the plane was horrendous with rubbish everywhere as no one came through with a bag to put it in. The planes are so old and need replacing. The seat reclines were broken on many seats and the pillows looked so used there was hairs hanging off of them. The worse airline j have ever flown with and would not recommend them to anyone	1
Vueling	Awful airline. Massively overbooked flights at term term and bumped families at the gate. 3.5 hours in a check in queue due to Vueling staff shortage. FLight was almost 5 hours late, landing in Barcelona at 04:45. I applied for compensation under EC261 and Vueling said no as "out of their control"I have started a petition to have them banned from UK	1
Ryanair	Awful airline. No communication via numerous platforms, ridiculous charges (why not just include this in the flight price?), rip of phone charges to sit in a queue only to be cut off. I could go on. My first experience of Ryanair and definitely my last, only chose them for convenience as they are based at my local airport but never again. I would urge everyone to use Easyjet instead as it's a fab airline who seem to actually care about their customers and the service they receive.	1
Grupo AirFrance-KLM	Awful airline. No point in them having a schedule if they cannot keep it. Complaints procedure is poorly managed and customer service is non existent. Considering they are not a cheap airline either.We had two flights booked back to back.1st was delayed with no explanation meaning we missed our connection and had to be booked on to a flight 10 hours later. This was then also delayed arriving and leaving. They also had technical problems which meant they left us on the runway for 2 hours with no a/c, during covid-19 with no social distancing, when it was 37c outside. Inhumane treatment.We were kept awake over 30 hours and arrived at our destination 12 hours late. Staff seem friendly however they are poorly trained and not enough of them and don't know what they are doing. The claims procedure for compensation on the website is deliberately difficult with no guidance on ho to claim. They only respond to one email and then expect you to find the claim tracking portal on your own, too hard to send you a link.	1
Ryanair	Awful airline. Rude staff, charge you for everything that other airlines don't. Regularly on strike by poor staff working conditions. Small seating on the aircraft to comparable airlines, air con turned off regularly to save on cost - never again! Pay the extra and go with a different airline	1
Lufthansa	Awful airline. They have had my son's baggage since 2nd January 23. We have AirTags to prove it and send them a weekly email showing them where they are. My son is losing money daily and we have had 1 email saying they're sorry they not able to provide the great service they should be providing. Absolutely disgusting- how hard it is to go to a warehouse collect them and return them!	1
Ryanair	Awful airline. Treat customers like dirt. Not even worth 1 star. Never flying with this airline ever again. Avoid at all cost!!!	1
Ryanair	Awful airline. Â£115 charged to make a minor amendment to a flight and when you check people in together they now deliberately split you up so you have to pay yet another fee. This airline is a disgrace to simple customer service.	1
Ryanair	Awful airline.Flight delayed by 2 hrs.No water as refreshment. This had to be paid for.Unprofessional cabin crew. Laughing when making standard announcements.Flight from Tirana to Stansted 15/06/2024.Do not use this Airline.	1
Lufthansa	Awful airline.My flight was cancelled, the reason given was bad weather yet 3 other of their flights departed to the same destination within an hour of my flight, so that was their first lie.The flight I was rebooked onto was indirect and awful times. This was then cancelled. The next flight I was rebooked on meant arriving 11 hours later than booked, and again indirect. There was no option to cancel and refund, I basically had to accept their new flights or nothing. Then they cancelled the first sector. So I had to make my own way to Zurich to catch my flight to Munich???Because of this, I've incurred over Â£300 in hotel and transport charges. They have said compensation is not possible but I will be following up with a legal team as this is actually breaking consumer rights laws.I've flown a lot but never come across such terrible rude customer service and an airline that literally couldn't care less.Will not fly or recommend people use you again.	1
Lufthansa	Awful airlineCustomer service all most nilFlew on a dream trip in business classOn way out seats had to be moved due to electronic problems with the seatsOn the flight home the 4 seats allocated had no working TVs due to electrical problemsFlight manager informed us they simply don't have enough staff to repair the problems and offered a bottle of wine as compensationRefused due the the wine being part of the purchased ticketUpon returning several complaints put in and telephone calls to no availWhat a waste of hard earned cashNever again would I use Lufthansa or recommendSteer clear shoddy airline who have no respect for their customers	1
Ryanair	Awful airlineStaff are extremely rude. Working in customer facing roles with 0 training on "customer service" Flight from Manchester - Ibiza for 2 days, took 1 small bag that fits under the seat that my partner flies with every week (with Ryanair) On boarding were told bags too big so need to pay Â£90 or we cant get on the flight. The young boy at Manchester airport refused to give his name, had the worst attitude and really should not be in that job role. Then on the plane there and back every single staff member was full of bad attitude, i watched and listened to the way the speak to their customers, it was awful. Will never fly with Ryanair again.	1
Grupo AirFrance-KLM	Awful airlines. Your check baggage would get lost on this airlines an never return. Also you will never get a refund or get to speak to anyone. If this was the last airline on earth I'd ever fly again	1
Pegasus Airlines	Awful and Horrible!I have tried to buy a ticket they have charged me 4 times but I have never received my reserved ticket.I did no book any.they have sent me a wrong reminder sms . I had my flight on 31.12 they sent me reminder sms 01.012020 , then I simply missed m flight.	1
Grupo IAG	Awful and non-existent customer service. Lost baggage portal doesn't work on the website and not possible to speak to someone through customer service call number - they just say lines are too busy and hang up!!! Shocking! Will never travel BA again.	1
Ryanair	Awful and offensive behavior of Ryanair . We were waiting in queue for check in almost 2 hours. Then 10 minutes before departure time we were near our flight. But we were restricted from the boarding. The reason was that we were traveling from Ukraine to Greece with a stop in Milan. Representative of Ryanair explained the refusal that Ryanair doesn't have transit trips. But there is info about allowing make a stop in Italy for less than 36 ours on the Italian and Ukrainian government web sites. Our stop was near 3 hours. We lost our tickets from Ukraine to Italy , from Italy to Greece, our hotel bookings, transfer bookings. It was more than stressful. Ryanair failed our vacation and spent a lot of our money just for making us stressed and upset.	1
EasyJet	Awful and unnecessarily expensive flight to Berlin. Huge queues at Luton. Rude staff. Under staffed. Told us at check-in that email for German entry form was ok - then when finally boarding after extremely long queues we are told this was not good and we needed a printout! This was never stated as a requirement. They don't give you a PDF this form because it's completely digital. So we denied boarding along with 5 other people. After speaking with customer service we are told we would have to pay Â£220 for the two of us and go all the way to Gatwick to get another flight.Of course at Gatwick did they ask for this form? Nope! An easyJet employee even told us it was NOT a requirement.Despite all this and writing a letter to easyJet we were not given any compensation. The really annoying thing is this could have been avoided had they told us at check-in at Luton that we could resubmit this form and show the confirmation screen! It only takes 5 minutes.For this reason I will never fly with easyJet again.	1
EasyJet	Awful and useless in equal measure	1
EasyJet	Awful app, no clear instructions how to manage the booking, tried to add " large"(normal size prior 2024) cabin bag and failed. Terrible app, and no contact e mail for Customer services. Will try to avoid flying with Easyjet, as complete RIP OFF	1
EasyJet	Awful archaic experience, enforcing Live Chat dialogue for something as simple as switching a flight time and then looping me in chat with a bot for an unnecessary period of time before even putting me in contact with an advisor is very bizarre. Turned what should have been a 5 minute process into one which lasted over an hour. Good stuff EasyJet :)	1
EasyJet	Awful as always, waited 40 minutes to be connected with someone to then be disconnected because i didn't respond in two minutes!! They've changed my flight times twice in a month changing my flight time by 12 hours losing my family a whole day in disneyland paris, the disney bus we've booked no longer runs at that time of night and the events we'd organised now all ruined. Also my son is severely disabled and this trip has took months of planning and preparing him and his social story we gave him explaining our journey is no longer appropriate and he runs about daily with it. Beyond furious with easyjet and not even an apology in the email changing flights twice	1
Turkish Airlines	Awful as usualâ€¦..only 4 checkin desks open at Heathrow and took 2 hours to checkin. This is the same problem I have experienced on my last 3 trips with the airline in 2022â€¦..turkish need to seriously up their service	1
Grupo AirFrance-KLM	Awful at refunds. They cancelled my flight in April and I'm still waiting. I had explained I need the refund as I could suffer financial hardship if I don't receive it after the passing of my Father and they don't seem to care. I'm really disappointed. Everyone else on the booking has been refunded except me!	1
Wizz Air	Awful awful airline. Avoid at all costs!Waited 3 hours for delayed flight at Naples airport with no update, to finally be ushered onto the plane. Sat on the plane for over an hour before being asked to go back into the airport with no explanation.. eventually fellow passengers found out by googling (!!) that Wizz air had decided the flight staff weren't allowed to work on the flight.. wouldn't anyone have thought to check this first?!! Sat in airport for further 2 hours with NO communication and not a person in sight who resembled customer service. When we finally found someone they had no idea and blamed other Wizz staff..Eventually we were ushered into a bus and put up in a hotel at 10pm to be told we had to be up at 330am for a rescheduled flight.. which itself was delayed!Shambles of an airline, I agree with many of the other comments on here.. use another airline if you have any option..We have been told we are entitled compensation however Wizz air have absolved themselves from any responsibility blaming the 3rd party we booked through despite having been advised Wizz air being legally responsible. Joke of a company	1
Lufthansa	Awful awful airline. Customer service is the worst - you wait forever for someone to pick up, then when they do the call is frequently disconnected. Have also dealt with several rude agents who just hang up when they don't know how to deal with your enquiry.Paid extra for a refundable ticket, which was then mysteriously downgraded to a non-refundable ticket - again, customer service are none the wiser and refuse to look into the issue or refund me any money.The most recent flight taken was also awful - no choice of meal (only bland, vegetarian options), rude cabin crew, and we weren't allowed to stand up and stretch our legs under the pretext of covid.Avoid if at all possible.	1
EasyJet	Awful awful airline. Leave u waiting 3 hours, called to gate for 1 hr then cancel flight at last minute approaching midnight. Every time I try to fly with them it's a disaster. No one to talk to. Sort yourself out on the 'app' (that crashed BTW)	1
Vueling	Awful awful awful do not book! Read reviews as every site tells you how bad they are. They only care about money and find any way to force you into having to pay for something else. It's a complete scam!!Check in staff was soooooooo rude and disrespectful and did not care. It's no wonder because when u call to complain they don't care either. When you send a complaints email they don't care and take their sweet time to respond. They do not have any customer service standard	1
EasyJet	Awful awful awful! Just waited for 45 minutes to check in our cases and they won't let us check in for another 5 minutes for our flight and now have to join the back of the line and start all over again. At faro airport	1
Ryanair	Awful awful awful... Will never fly and will advise people to book elsewhere in future. Have been told by ryanair that I am due a refund but after 6 months have received nothing. To make matters worse they also said they will have this sent in the post by cheque in November They are now ignoring emails and the live chat team do nothing but advise someone will be in touch which no one ever does. The money owed is Â£350 and shocked why they are being so slow and trying to keep such a little amount from a company the size of ryanair.To put this in prepective a differant airline has refunded us within 3 weeks for our costs for a separate flight.Save the hassle and book flights and holidays elsewhere even its for a little extra	1
EasyJet	Awful awful companyI have booked two different flights with these morons and twice been cancelled. This one 30 days before.Clearly they let anyone book as to take your money and then they cancel the flights. Look at all the reviews. They're a joke. I hope they go bust! This is a company that shouldn't exist to treat customers this way. Will never use them again and I have a very large social media following and I will definitely be making it known not to use these disgusting thiefs	1
Turkish Airlines	Awful awful service. Flight cancelled, hours of waiting, no apology, no explanation, no food or drink given. In fact, they said we could get some food with our ticket but it was a lie - didn't work.Never, ever again. I would avoid this airline. Probably the worst airline I've flown with and I travel a lot.	1
EasyJet	Awful awful thieves and liars not trustworthy	1
Ryanair	Awful baggage rules and charge you for everything. Flight was delayed. Rude staff. I will choose a different airline and happy to pay more for better service.	1
EasyJet	Awful been on hold most of today and still haven't had any contact	1
Grupo IAG	Awful boarding experience at T5. got the metro train to a B gate, to be told we have a gate change. Due to security procedures had to walk 20 mins back to main terminal then queue for an airport bus to bring us back to the same gate to board via steps. 1 hour of hassle because the jetbridge wasn't working?On the way back from Istanbul, announced an issue meaning no food service. Everyone got complimentary small bottle of water and a flapjack on a 4 hour flight, not even teas/coffees avail. Just as well I ate in the terminal!	2
Pegasus Airlines	Awful booking experience that took a few hours as they didn't accept any of my cards (that were all fine and funded).... prices kept jumping around too which was annoying...AND THEN I WAKE UP TODAY AND THEY'VE CANCELLED IT BECAUSE OF 'SUSPICIOUS ACTIVITY', when I approved my card using my app and 2FA. Nightmare.	1
Ryanair	Awful booking process. App did not work properly. Tried to resolve this with online chat which wasted an hour of my time. Shameless profiteering by requiring allocated seats to be paid for, despite travelling as a family. My 13 year old son and wife were sat separately away from me and my daughter. Yes I requested random seating because I don't think as a family you should be required to pay to sit together. Morally its is deplorable. No recourse on the flight.	1
Lufthansa	Awful booking system, unable to reach anyone via their call center - all while being twice as expensive as anyone else.	1
Ryanair	Awful bot and assistant service .I booked and paid for parking at Manchester airport as an add on via Ryanair website booking and I got NO CONFIRMATION on Ryan air website or app .Customer service was no help couldnt talk to anyone and query wasn't resolved .POOR .l now have a situation that I have paid for parking and have NO BOOKING confirmation .NO telephone customer service at all!!!!!!!What a waste of time !!!!! DISINTERESTED attempt at customer service	1
EasyJet	Awful car rental experience, they charged the full amount, then they cancelled the transaction, but they won't return the money because they did hold it but didn't take it.	1
EasyJet	Awful chat crashes after waiting 1,5 and in the chat I just get told sorry with no answers then when I try to reconnect it says it's active but it won't put me through to the chat?	1
EasyJet	Awful check in/baggage. So slow. over half of the check in machines weren't working.Get to the boarding gate and such a small area for so many people. About 3 people to 1 seat!Slow check in experience meant we missed our take off slot. Delayed 1.5 hours (so far!)	1
Ryanair	Awful communication flights cancelled wk1 May, followed process requesting refund. No form of follow up available other than sitting on a phone for hours before giving upWhen you try to start the process again it rejects a 2nd claim as they already know they owe me Â£Â£Â£Â£Â£'s but are doing nothing about it ! 6 months this weekend !!	1
Ryanair	Awful company 7 hours delayed flight. Arrived at the airport to find out the flight was delayed as we were due to board. Spent the whole day in the airport instead of Greece. Applied for compensation for this delay. They have made it extremely difficult to apply for the compensation. Awful customer service I emailed them about what documentation they required instead of replying to email they replied with the same template email. Avoid at all costs!!!!	1
Ryanair	Awful company and awful employees.Caught fright from Edinburgh. My cabin luggage was no issue from Bristol to Edinburgh but became big issue there. Stuff was very rude and still sure they have double standards. People went though with even bigger luggage than mine. When I paid they charged me in Euros so I had to pay even more for transaction.My email to Ryanair's was never answered. Awful company! It was my first and I am confident to say last experience with them. Never will fly with them again.	1
Ryanair	Awful company and even more awful customer service. Changed flights and gave suggestions for change which take a day out of the trip... tried reaching out on behalf of my parents who don't speak English and booked the flights to be hung up on rudely. And told to go through the bots which obviously is pointless..	1
Vueling	Awful company been trying to get through via phone for days no luck they just hand up awful stay away	1
Grupo IAG	Awful company cancelled our flight while sat in the airport no explanation no other flights for us until a week later no representative to talk to us handed a letter and told to go home no help from customer service after 2 hours on phone totally spoilt our 15 day trip to USA AVOID at all costs abs disgrace of an airline needs their licence revoking	1
Iberia	Awful company left my dog,big dog for 12 hours without water or being able to pee.Getting out the luggage was far more important when I've made a complaint they answer saying they followed rules correctly big dog traveling from Fuerteventura 11 am one stopped Madrid no water travelled Bcn arrived 21'30 luggage out dog came out at 23'00 with no water or pee .Cruels, Mean people a shelter dog that has already suffered needs to suffering.MEAN CRUEL COMPANY	1
EasyJet	Awful company lies after lies give me my compensation am owed!!!!	1
Ryanair	Awful company paid twice for a return ticket to Naples for my husband because the first booking would not go through on their website! Oops something went wrong it kept saying so booked again with credit card that went through but then I received two confirmations! Booked twice !!! I rang them right away nothing they could do they said because the second booking was two Days sooner because there were no seats left on the previous booking ! I have emailed them 4 times and still refusing a refund so on my husbands return journey he can lounge over 2 seats!! Pathetic company need closing down	1
Grupo AirFrance-KLM	Awful company ran by dishonest stakeholders who include the French and Dutch governments. When they cancel flights they ignore EU law and refuse refunds, instead offering travel vouchers that nobody knows if they can ever use them or if the company will actually still exist. In short fraudulent business practices are rife and I would not recommend using these charlatans as they will probably mug you mid flight. They enjoy big upping themselves on social media but take a vow of silence when disgruntled customers try to contact them. They lack morals and care not a jot about customers, in the interests of less pollution then we can only hope these crooks go bust. 1 star but 0 is their true rating.	1
EasyJet	Awful company that lies to customers and ruins special family moments - AVOID. Booked a holiday over a year in advance for my wife's 40th birthday at one of our favorite hotels. Many months later received an email from them advising they had changed our hotel to some inferior place we would never stay at. When I rang to ask why, they claimed the hotel we booked was closed for the dates we booked. So I contacted iberostar myself who assured me 100% they were not closed. I challenged easyjet on this and they had no answer and when we asked if we could rebook to a better hotel that was truly in keeping with the one we originally booked, they quoted us massively inflated prices that didn't reflect the cheaper ones we chose from when we booked early. I challenged them on this and suggested they should offer us some discount as a show of good will for messing up our holiday and liying to us - refused, did not care, not their problem. Utterly scummy company.	1
Ryanair	Awful company that's cornered the market through low competition. Complete disregard for your valuable time as a customer. An hour delay is normal practice for this airline and they feel no shame about this. Ontop of this, they impose unnecessary restrictions to squeeze you for extra money. Disappointing.	1
EasyJet	Awful company they owe me over 1000â‚¬ and refuse to pay it even though l have contacted them on a daily basis for over 7 weeks and provided them will all the proof they have requested. AVOID AT ALL COSTS.	1
Ryanair	Awful company trough and trough. Was denied our flight over a travel document that's approved by law, but not by Ryanairâ€¦ we lost so much money on this trip-that-didn't-happen. On top of everything else, zero replies from customer support.	1
Ryanair	Awful company when you have to deal with customer service. Suitcase went missing and they couldn't care less. They just blame each other and everyone else. Called us liars and said we had to log a lost bag and wait for 14 days. Hard to do when it has all your belongings in for your holiday.They agreed we could have a medical bag on plane for our disabled daughter but they recorded it incorrectly on the boarding pass. Was fine going out but wouldn't allow it on the way back. They said pay it but just request a refund when you get back knowing fine well they don't do refunds.They just like arguing and causing a scene and then fob you off.	1
Ryanair	Awful company which treat their customers with contempt.	1
Ryanair	Awful company with the dregs of society as staff. My 3 daughters travelling from Barcelona to London. Arrived at check in together let 2 on told the other one she was too late! Staff extremely rude removed all threes baggage of the flight for my daughter who was left behind to take home. I suspect the flight was overbooked. Cheap flights cheap staff never use this company. Worth paying a little more to use a decent airline.Â£200 to fly home with another airline.	1
Ryanair	Awful company! Cancelled my flight when you want to rebook another date they want to charge you a furtune.Chatline is rubbish.2 hours waiting and after system freezed.I never ever using this awful company.Ryaniar should flush themself down to the toilet!	1
Ryanair	Awful company! Have been waiting since March 2020 for my refund! Disgusting	1
EasyJet	Awful company! I had a text at 4am the day of my flight saying it was cancelled. There was no button on the app to change flight so I had to buy another flight for Â£200 in the middle of the night.I sent a claim form in asking for the difference between the two flights to be paid so it would be like I swapped flight for free which was accepted by the claims team. I was told to wait 7 days for my money...Four weeks later I have been told that "quality control" have rejected my claim even though it's already been approved. Their quality control needs to be quality controlled because they clearly haven't read my claim and seen exactly why I'm asking for this money. I've been lied to by customer service every time I've rang, "the money was paid to the travel agency you used"....I didn't use one I used the easy jet app, "The money will be there next week"....It wasn't, "send an email to this address and they'll help you"....the email address is not monitored...Now I have had to fill in the same claim form and I guarantee I'm going to be back here next month when they do the exact same thing.	1
Ryanair	Awful company! I hope they go bankrupt ðŸ˜¡ left us stranded in Morocco after cancelling our flights back to the UK twice! When asked a "customer support" agent no apology nothing they just told me "to apply for a refund" not a care about how we get back or what we do. Had to then book a flight to another country and then get back from there. Still haven't got the refund for our cancelled flights and keep getting told to fill out useless forms which don't work and when you need to complain about the forms not working â€¦ they have another form for that. Absolute shambles been nearly a month and no response back from any customer service agent. So they left us with no flights back and no refund for the cancelled flights. Robbing people and we had to pay to check in at the desk because their site wasn't working to check in online and again they don't care they just want to scam you off money. Don't even bother paying them and their cabin crew is very rude too! Awful Would never recommend to anyone and definitely will never be using them again!!!!	1
Ryanair	Awful company! Inhuman, money grabbing, unhelpful. Never flying with them again!	1
Ryanair	Awful company!Dirty and small sit on airplane, annoying services on flight, unhappy stuff and continuous flight delay and unbelievable luggage policy! Never fly again .	1
Ryanair	Awful company, absolute robbers, terrible service. DO NOT FLY WITH THIS COMPANY... It's more hassle than its worth. Pay an extra few quid and fly with professionals, not pirates.Got sent boarding passes... Ryan air don't accept pdf boarding passes... Why send them then??? The app didn't work!!! Charged for a cabin bag. Total nonsense. Will never use again. Awful, we only booked out of desperation after all the Thomas Cook nonsense.I cannot express how much I despise Ryan Air.	1
Wizz Air	Awful company, awful customer service	1
EasyJet	Awful company, awful serviceAn hour delay once in the plane with an autistic child, disability pushchair lost in French airportFollowed by paying extra online for baggage weight but wasn't allowed it use in airport becuase it wasn't updated on computer!Then Tried online help and got no help just irrelevant information.	1
Ryanair	Awful company, could not check in at the airport when I arrived an hour and a half before my flight. Found out about the policy at the airport and had to pay a Â£55 "fee" (which I'm sure they completely made up) to check in. Predatory business behaviour. Will never fly with Ryanair again, and to all those that consider it, please please please pay a bit extra and fly with literally anyone else than this company.	1
EasyJet	Awful company, customer service are rude!I had to unfortunately move my dates by a few days. Cost Â£300 for the pleasure, which I expected. What I didn't expect was my cabin bags were removed. When speaking to customer service was advised my bag package was 'up front' seating and large cabin bags. When I rebooked they had no upfront seats so dropped the bags. I can only get them back if I pay another Â£33 each person each way!! Avoid!!	1
Ryanair	Awful company, dealt with me terribly during the pandemic. I still can't get my head around how they are Europe's biggest airline and also Europe's worst company to deal with - shocking customer service and comes from the leadership at the top.	1
Grupo IAG	Awful company, money grabbers, zero customer service. I have booked 3 tickets for my family . 2 children and one adult but wrongly put my name to the adult ticket instead of my husband who will travel with the kids.Tried to correct my mistake and change my first name to my husbands but was told it is not possible, even if you want to pay for it. Instead, they have advised to cancel all my tickets and book a new ticket for our two children and my husband loosing all the money I have paid for at the first booking.	1
Ryanair	Awful company, still not been refunded for our flights in may and we shouldn't have to keep chasing, the other year you allocated my daughter an extra leg room seat she was 15 so I paid and moved my seat next to her then refused to let us sit there and refused to refund me !!	1
Ryanair	Awful company, trying to steal your money whenever possible. Just like thousands other passengers I had my flight in April 2020 cancelled. I asked 4 weeks ago for a refund, and today I got a voucher instead. The worst part is that they don't even provide a proper channel to request (AGAIN) for a refund. Basically, we are stuck with a bot and a non-working live chat.	1
Ryanair	Awful company, unless I have absolutely no choice I will not fly with them again. Flights cancelled in early May but still no refund. I applied for a refund and got the voucher email which I didn't take up. Now not sure whether I have to reapply and wait in the queue for 6 hours to do so!! I blame the authorities as well for letting them get away with this, they continue to allow Ryanair to game the system.	1
EasyJet	Awful company, you can't even speak to someone that can understand a Scottish accent! Even when you offer them all the details they could need they can't offer even basic help. They lost a on a flight from Glasgow on Sunday, found it or so they claimed. Told me i could track it but the code given only worked for a couple of hours. I have tried calling them over and over but they don't answer. Never would i fly with these people.	1
EasyJet	Awful company- unreliable, unpredictable,unprofessional- would gladly pay a bit more to avoid using them.	1
Ryanair	Awful company. And impossible to complain. The phone number keeps you on hold for a huge premium phone line, and will happily just cut the line after you have waited 30mins in the queue never speaking to anyone. I was only phoning due to there website having issues so thanks for the Â£15 charge there. If you complain through there website forms, you get a fob off email back, that of course you cannot reply to. If you complain on FB they send you back to the forms. They purposely split people up when you book, just to try and force you to pay to select seats next time. I know this because I travelled with a baby on my lap, booking two seats at once on an empty airplane and the person I ended up sitting with, was sat next to my partner further down the plane. So clearly did it on purpose. If you have an issue with there website, which there are many, then good luck getting in touch with anyone to sort it out. We once missed a flight due to confusing announcements, and went to the gate late, the women said it would be okay and we could book another flight later that day, just follow this lady they said. The truth was, they were escorting us out the airport, and did not help at all. There is a reason they have all 1* reviews.	1
Iberia	Awful company. Booked special assistance for the airport and never got it. Took my 9 week old grandson from Gatwick to Madrid, on return Iberia denied all knowledge of him and made us re buy his tickets and made the whole experience stressful and awful !! Regardless of having proof he had a ticket because it wasn't on their system they wouldn't accept it. 2hr delay, broken cases. Nothing was good about this airline!	1
Grupo IAG	Awful company. Cancelled my flight from Leeds to Belfast when I was already at airport. Nobody at airport to help so had to ring their customer representative, told there would be no flight till the next day and to get a taxi to hotel and come back the following day. They said they would reimburse me for taxis, hotel and meal but no matter what I have done since I am still out of pocket though no fault of my own.	1
Ryanair	Awful company. Conned me and my family out of Â£334. Wouldn't move our flights, for the following year. Jet 2 didn't have a problem. They did it for Â£60. Ryan air offered to do it for Â£580???? We won't be using them again. And just to give you the heads up. They don't reply to you emails till after your flight. So they don't have to refund you.	1
Ryanair	Awful company. Customer service is horrendous that you can never get through to. I had booked 4 holidays during 2020 and not able to go on any. British Airways and Tui fantastic at giving us our money back as we were unable to get on the flight. Ryanair who I had 2 holidays booked with, absolute disgrace and haven't received any money or even the option to change the flight despite being unable to go on the holiday. I have always booked with Ryanair for my short flights but never again. I would urge anyone looking to book a flight to boycott Ryanair	1
Ryanair	Awful company. De humanising. Mass delays with security in the airport led us to miss our flight. Got there 15 mins before take off through no fault of our own just long delays at check in, security and passport control. They decided to spend 10 minutes taking our luggage off the plane rather than get us on the plane. Then just left us stranded in the airport no assistance in how to get back home and we had a 1 year old daughter with us. The person at the help desk was awful, terrible attitude and no help. Everything is in a system and no human can do anything regardless of how desperate you are. Avoid this airline at all costs.	1
Ryanair	Awful company. Everything you've ever heard about them is true, they are liars and thieves. They will charge you money for absolutely everything they can. I'm surprised they don't charge you for the oxygen in the planes. Don't be tempted by their low prices, once you've added on charges for luggage, booking fees, checking in fees, debit/credit card fees, airport tax plus more it ends up the same price as a nicer airline.	1
Ryanair	Awful company. Hugely mucked us about on our return flights with an email mid holiday asking us to contact them about a changed flight. At the end of the discussion, we were assured that all was fine and not to worry, only to find when we got to the airport that our boarding passes were rejected at baggage control. Eventually we got through after a managers intervention, but our boarding passes failed again at the gate, and we were issued manual tickets and separated, but assured the cabin staff would sort it, but we were lied to again. All passengers including a 7 year old upset.On my return, I complain to Ryanair who tell us to go to LoveHolidays, and they tell us to go back to Ryanair. Another chat with an advisor at Ryanair, and I'm told to fill in a claim form which I do, with a full explanation and screenshots. Today, 6 days on since our return, I get a standard email back talking about flight procedures, and it's clear that no one at Ryanair has even bothered to read my complaint.I'll clearly have to go to the ombudsman to resolve this. Ryanair are a joke of a company who are not interested in customer service and only want your money and to pack you in on their right flights.	1
Ryanair	Awful company. I booked flights in 2019 to fly to Fuertaventura in July 202 at a cost of Â£990. Due to Covid, we couldn't fly in July as we would have had to quarantine when we got there. We paid an extra Â£430 to move the flights to October but now can't go as we would now have to isolate on our return. Ryanair won't allow us to move the flights free of charge. I am livid. I have no choice but to pay again to move them at a cost of Â£330 or cut my losses. This is a lot of money. Ryanair are being completely unfair and not looking after their customer base at all. I appreciate they need to try and stay afloat financially but there has to be some level of give and take with their customers. I will refuse to book with Ryanair ever again.Shame on you Michael OLeary...	1
Turkish Airlines	Awful company. I paid â‚¬240 for checked baggage and it has not been added to my flight. Now the aircraft is full. What am I going to do with my items and wedding dress? I have all receipts and keep getting the same rubbish automated response from customer service that they cannot help me. Ticket number TK-11421045	1
Ryanair	Awful company. I'd rather pay extra than fly with you ever again.	1
Ryanair	Awful company. I've complained via my MP due to their disgusting treatment of customers during this pandemic. Refusing to cancel flights to destinations deemed not safe to travel to, effectively forcing customer to travel to these countries as there is no prospect of a refund unless Ryanair cancel the flight. I and many others will never fly again with Ryanair.	1
Ryanair	Awful company. Our flight was delayed then eventually cancelled from Gran Canaria due to storms. They sent everyone flying that day to arrivals to stand in a queue, there must have been well over a thousand people lined up and only one desk open. We were near the front of the queue and still waited for three hours (thanks to people pushing in) just about got to the front of the queue only for someone to come and tell everyone going to Newcastle we had to go and stand in another queue. So everyone charged to the new queue, I've never known such chaos. Got to the front of this one to be told your flight is rebooked for tomorrow, off you go. Where to we don't care. If you don't have money we don't care. If you have children we don't care.No provisions offered despite being in the airport for over ten hours. When asked about this the desk lady pointed to the Ryanair email address on a slip of paper.Completely ruthless and uninterested in the passengers they leave stranded with nothing and nowhere to go.Will avoid going anywhere that involves this company again.	1
Ryanair	Awful company. Promise of free flight ammendments on flights booked during the corona uncertainty. Our flights to Barcelona to change them cost over Â£300 pounds. The flights themselves cost one hundred. Cheap tricks. False advertising. Standard from Ryanair. Last time i fly with them	1
Ryanair	Awful company. Ruined our entire holiday. On the way back from holiday the only check in desk that was not working. Had to stand in the Queue more than 2 hours with a little kid and baby in a very hot airport crowded with people. Later flight delayed for further 2 hours near the gate. When arriving at the airport in London, no notice, had to wait for another almost two hours for the luggage until 4 am in the morning with two little kids due to lack of staff. Just horrible, staff not helpful, and not cheap. Would NOT recommend!!!!! AWFUL!!!!P.s. with little kids on all airlines people get in first! Had to stand in the Queue and be squashed while boarding with baby	1
Ryanair	Awful company. Still awaiting refund from flights that you cancelled and left me stranded.	1
Ryanair	Awful company. Still waiting on two refunds from flights cancelled in April and June this year yet received refunds back from jet2 within 2 weeks. Can't get through to anyone to discuss further. I just want my money back!!	1
Wizz Air	Awful company. They allowed myself and 9 other passengers to book seats on a plane that didn't exist. Overbooking by this much is ridiculous, we were abandoned for ages and they proposed the next flight in 3 days time. What an absolute joke. I just hope I get my refund and compensationBe careful when you call customer services, it's chargeable	1
Ryanair	Awful company..zero customer service... they literally take your money and then don't fly you anywhere..then call you unprofessional for daring to complain..should be closed down	1
EasyJet	Awful company.Informed they would not give a refund on our flights which is 120 days away. But if we are going to cancel them they would sell the seatsâ€¦â€¦ so rip us off and earn more money on top of doing this. Especially during these times this is terrible.	1
EasyJet	Awful companyAlways lateHorrible serviceCharge extra on everythingAvoid like the plague!	1

Ryanair

Awful airline. Flights are almost always delayed and the inconvenience is not worth the low fare.My outbound flight was delayed 2 hours and then ended up being cancelled completely. I was offered an alternative flight the next day however missed the first day of my holiday and caused huge inconvenience.Then my return flight was also delayed by an hour.Will never fly again.Survey they send you also leads you to a dead page, big surprise.....

1

Turkish Airlines

Awful airline. It says on trust pilot that a number of reviews were fake and removed. I doubt it if they were bad. They cancel a flight but never rebook and pass you from pilar to post.

1

Grupo IAG

Awful airline. Just flown from Gatwick to las vegas with them and have never had such an awful flight. The service is appalling. Air crew are rude and awful at their jobs. Hardly ever saw a member of the cabin crew, never offered drinks or cleared any rubbish. When you pressed the bell for a drink they just grunted and groaned. The mess on the plane was horrendous with rubbish everywhere as no one came through with a bag to put it in. The planes are so old and need replacing. The seat reclines were broken on many seats and the pillows looked so used there was hairs hanging off of them. The worse airline j have ever flown with and would not recommend them to anyone

1

Vueling

Awful airline. Massively overbooked flights at term term and bumped families at the gate. 3.5 hours in a check in queue due to Vueling staff shortage. FLight was almost 5 hours late, landing in Barcelona at 04:45. I applied for compensation under EC261 and Vueling said no as "out of their control"I have started a petition to have them banned from UK

1

Ryanair

Awful airline. No communication via numerous platforms, ridiculous charges (why not just include this in the flight price?), rip of phone charges to sit in a queue only to be cut off. I could go on. My first experience of Ryanair and definitely my last, only chose them for convenience as they are based at my local airport but never again. I would urge everyone to use Easyjet instead as it's a fab airline who seem to actually care about their customers and the service they receive.

1

Grupo AirFrance-KLM

Awful airline. No point in them having a schedule if they cannot keep it. Complaints procedure is poorly managed and customer service is non existent. Considering they are not a cheap airline either.We had two flights booked back to back.1st was delayed with no explanation meaning we missed our connection and had to be booked on to a flight 10 hours later. This was then also delayed arriving and leaving. They also had technical problems which meant they left us on the runway for 2 hours with no a/c, during covid-19 with no social distancing, when it was 37c outside. Inhumane treatment.We were kept awake over 30 hours and arrived at our destination 12 hours late. Staff seem friendly however they are poorly trained and not enough of them and don't know what they are doing. The claims procedure for compensation on the website is deliberately difficult with no guidance on ho to claim. They only respond to one email and then expect you to find the claim tracking portal on your own, too hard to send you a link.

1

Ryanair

Awful airline. Rude staff, charge you for everything that other airlines don't. Regularly on strike by poor staff working conditions. Small seating on the aircraft to comparable airlines, air con turned off regularly to save on cost - never again! Pay the extra and go with a different airline

1

Lufthansa

Awful airline. They have had my son's baggage since 2nd January 23. We have AirTags to prove it and send them a weekly email showing them where they are. My son is losing money daily and we have had 1 email saying they're sorry they not able to provide the great service they should be providing. Absolutely disgusting- how hard it is to go to a warehouse collect them and return them!

1

Ryanair

Awful airline. Treat customers like dirt. Not even worth 1 star. Never flying with this airline ever again. Avoid at all cost!!!

1

Ryanair

Awful airline. Â£115 charged to make a minor amendment to a flight and when you check people in together they now deliberately split you up so you have to pay yet another fee. This airline is a disgrace to simple customer service.

1

Ryanair

Awful airline.Flight delayed by 2 hrs.No water as refreshment. This had to be paid for.Unprofessional cabin crew. Laughing when making standard announcements.Flight from Tirana to Stansted 15/06/2024.Do not use this Airline.

1

Lufthansa

Awful airline.My flight was cancelled, the reason given was bad weather yet 3 other of their flights departed to the same destination within an hour of my flight, so that was their first lie.The flight I was rebooked onto was indirect and awful times. This was then cancelled. The next flight I was rebooked on meant arriving 11 hours later than booked, and again indirect. There was no option to cancel and refund, I basically had to accept their new flights or nothing. Then they cancelled the first sector. So I had to make my own way to Zurich to catch my flight to Munich???Because of this, I've incurred over Â£300 in hotel and transport charges. They have said compensation is not possible but I will be following up with a legal team as this is actually breaking consumer rights laws.I've flown a lot but never come across such terrible rude customer service and an airline that literally couldn't care less.Will not fly or recommend people use you again.

1

Lufthansa

Awful airlineCustomer service all most nilFlew on a dream trip in business classOn way out seats had to be moved due to electronic problems with the seatsOn the flight home the 4 seats allocated had no working TVs due to electrical problemsFlight manager informed us they simply don't have enough staff to repair the problems and offered a bottle of wine as compensationRefused due the the wine being part of the purchased ticketUpon returning several complaints put in and telephone calls to no availWhat a waste of hard earned cashNever again would I use Lufthansa or recommendSteer clear shoddy airline who have no respect for their customers

1

Ryanair

Awful airlineStaff are extremely rude. Working in customer facing roles with 0 training on "customer service" Flight from Manchester - Ibiza for 2 days, took 1 small bag that fits under the seat that my partner flies with every week (with Ryanair) On boarding were told bags too big so need to pay Â£90 or we cant get on the flight. The young boy at Manchester airport refused to give his name, had the worst attitude and really should not be in that job role. Then on the plane there and back every single staff member was full of bad attitude, i watched and listened to the way the speak to their customers, it was awful. Will never fly with Ryanair again.

1

Grupo AirFrance-KLM

Awful airlines. Your check baggage would get lost on this airlines an never return. Also you will never get a refund or get to speak to anyone. If this was the last airline on earth I'd ever fly again

1

Pegasus Airlines

Awful and Horrible!I have tried to buy a ticket they have charged me 4 times but I have never received my reserved ticket.I did no book any.they have sent me a wrong reminder sms . I had my flight on 31.12 they sent me reminder sms 01.012020 , then I simply missed m flight.

1

Grupo IAG

Awful and non-existent customer service. Lost baggage portal doesn't work on the website and not possible to speak to someone through customer service call number - they just say lines are too busy and hang up!!! Shocking! Will never travel BA again.

1

Ryanair

Awful and offensive behavior of Ryanair . We were waiting in queue for check in almost 2 hours. Then 10 minutes before departure time we were near our flight. But we were restricted from the boarding. The reason was that we were traveling from Ukraine to Greece with a stop in Milan. Representative of Ryanair explained the refusal that Ryanair doesn't have transit trips. But there is info about allowing make a stop in Italy for less than 36 ours on the Italian and Ukrainian government web sites. Our stop was near 3 hours. We lost our tickets from Ukraine to Italy , from Italy to Greece, our hotel bookings, transfer bookings. It was more than stressful. Ryanair failed our vacation and spent a lot of our money just for making us stressed and upset.

1

EasyJet

Awful and unnecessarily expensive flight to Berlin. Huge queues at Luton. Rude staff. Under staffed. Told us at check-in that email for German entry form was ok - then when finally boarding after extremely long queues we are told this was not good and we needed a printout! This was never stated as a requirement. They don't give you a PDF this form because it's completely digital. So we denied boarding along with 5 other people. After speaking with customer service we are told we would have to pay Â£220 for the two of us and go all the way to Gatwick to get another flight.Of course at Gatwick did they ask for this form? Nope! An easyJet employee even told us it was NOT a requirement.Despite all this and writing a letter to easyJet we were not given any compensation. The really annoying thing is this could have been avoided had they told us at check-in at Luton that we could resubmit this form and show the confirmation screen! It only takes 5 minutes.For this reason I will never fly with easyJet again.

1

EasyJet

Awful and useless in equal measure

1

EasyJet

Awful app, no clear instructions how to manage the booking, tried to add " large"(normal size prior 2024) cabin bag and failed. Terrible app, and no contact e mail for Customer services. Will try to avoid flying with Easyjet, as complete RIP OFF

1

EasyJet

Awful archaic experience, enforcing Live Chat dialogue for something as simple as switching a flight time and then looping me in chat with a bot for an unnecessary period of time before even putting me in contact with an advisor is very bizarre. Turned what should have been a 5 minute process into one which lasted over an hour. Good stuff EasyJet :)

1

EasyJet

Awful as always, waited 40 minutes to be connected with someone to then be disconnected because i didn't respond in two minutes!! They've changed my flight times twice in a month changing my flight time by 12 hours losing my family a whole day in disneyland paris, the disney bus we've booked no longer runs at that time of night and the events we'd organised now all ruined. Also my son is severely disabled and this trip has took months of planning and preparing him and his social story we gave him explaining our journey is no longer appropriate and he runs about daily with it. Beyond furious with easyjet and not even an apology in the email changing flights twice

1

Turkish Airlines

Awful as usualâ€¦..only 4 checkin desks open at Heathrow and took 2 hours to checkin. This is the same problem I have experienced on my last 3 trips with the airline in 2022â€¦..turkish need to seriously up their service

1

Grupo AirFrance-KLM

Awful at refunds. They cancelled my flight in April and I'm still waiting. I had explained I need the refund as I could suffer financial hardship if I don't receive it after the passing of my Father and they don't seem to care. I'm really disappointed. Everyone else on the booking has been refunded except me!

1

Wizz Air

Awful awful airline. Avoid at all costs!Waited 3 hours for delayed flight at Naples airport with no update, to finally be ushered onto the plane. Sat on the plane for over an hour before being asked to go back into the airport with no explanation.. eventually fellow passengers found out by googling (!!) that Wizz air had decided the flight staff weren't allowed to work on the flight.. wouldn't anyone have thought to check this first?!! Sat in airport for further 2 hours with NO communication and not a person in sight who resembled customer service. When we finally found someone they had no idea and blamed other Wizz staff..Eventually we were ushered into a bus and put up in a hotel at 10pm to be told we had to be up at 330am for a rescheduled flight.. which itself was delayed!Shambles of an airline, I agree with many of the other comments on here.. use another airline if you have any option..We have been told we are entitled compensation however Wizz air have absolved themselves from any responsibility blaming the 3rd party we booked through despite having been advised Wizz air being legally responsible. Joke of a company

1

Lufthansa

Awful awful airline. Customer service is the worst - you wait forever for someone to pick up, then when they do the call is frequently disconnected. Have also dealt with several rude agents who just hang up when they don't know how to deal with your enquiry.Paid extra for a refundable ticket, which was then mysteriously downgraded to a non-refundable ticket - again, customer service are none the wiser and refuse to look into the issue or refund me any money.The most recent flight taken was also awful - no choice of meal (only bland, vegetarian options), rude cabin crew, and we weren't allowed to stand up and stretch our legs under the pretext of covid.Avoid if at all possible.

1

EasyJet

Awful awful airline. Leave u waiting 3 hours, called to gate for 1 hr then cancel flight at last minute approaching midnight. Every time I try to fly with them it's a disaster. No one to talk to. Sort yourself out on the 'app' (that crashed BTW)

1

Vueling

Awful awful awful do not book! Read reviews as every site tells you how bad they are. They only care about money and find any way to force you into having to pay for something else. It's a complete scam!!Check in staff was soooooooo rude and disrespectful and did not care. It's no wonder because when u call to complain they don't care either. When you send a complaints email they don't care and take their sweet time to respond. They do not have any customer service standard

1

EasyJet

Awful awful awful! Just waited for 45 minutes to check in our cases and they won't let us check in for another 5 minutes for our flight and now have to join the back of the line and start all over again. At faro airport

1

Ryanair

Awful awful awful... Will never fly and will advise people to book elsewhere in future. Have been told by ryanair that I am due a refund but after 6 months have received nothing. To make matters worse they also said they will have this sent in the post by cheque in November They are now ignoring emails and the live chat team do nothing but advise someone will be in touch which no one ever does. The money owed is Â£350 and shocked why they are being so slow and trying to keep such a little amount from a company the size of ryanair.To put this in prepective a differant airline has refunded us within 3 weeks for our costs for a separate flight.Save the hassle and book flights and holidays elsewhere even its for a little extra

1

EasyJet

Awful awful companyI have booked two different flights with these morons and twice been cancelled. This one 30 days before.Clearly they let anyone book as to take your money and then they cancel the flights. Look at all the reviews. They're a joke. I hope they go bust! This is a company that shouldn't exist to treat customers this way. Will never use them again and I have a very large social media following and I will definitely be making it known not to use these disgusting thiefs

1

Turkish Airlines

Awful awful service. Flight cancelled, hours of waiting, no apology, no explanation, no food or drink given. In fact, they said we could get some food with our ticket but it was a lie - didn't work.Never, ever again. I would avoid this airline. Probably the worst airline I've flown with and I travel a lot.

1

EasyJet

Awful awful thieves and liars not trustworthy

1

Ryanair

Awful baggage rules and charge you for everything. Flight was delayed. Rude staff. I will choose a different airline and happy to pay more for better service.

1

EasyJet

Awful been on hold most of today and still haven't had any contact

1

Grupo IAG

Awful boarding experience at T5. got the metro train to a B gate, to be told we have a gate change. Due to security procedures had to walk 20 mins back to main terminal then queue for an airport bus to bring us back to the same gate to board via steps. 1 hour of hassle because the jetbridge wasn't working?On the way back from Istanbul, announced an issue meaning no food service. Everyone got complimentary small bottle of water and a flapjack on a 4 hour flight, not even teas/coffees avail. Just as well I ate in the terminal!

2

Pegasus Airlines

Awful booking experience that took a few hours as they didn't accept any of my cards (that were all fine and funded).... prices kept jumping around too which was annoying...AND THEN I WAKE UP TODAY AND THEY'VE CANCELLED IT BECAUSE OF 'SUSPICIOUS ACTIVITY', when I approved my card using my app and 2FA. Nightmare.

1

Ryanair

Awful booking process. App did not work properly. Tried to resolve this with online chat which wasted an hour of my time. Shameless profiteering by requiring allocated seats to be paid for, despite travelling as a family. My 13 year old son and wife were sat separately away from me and my daughter. Yes I requested random seating because I don't think as a family you should be required to pay to sit together. Morally its is deplorable. No recourse on the flight.

1

Lufthansa

Awful booking system, unable to reach anyone via their call center - all while being twice as expensive as anyone else.

1

Ryanair

Awful bot and assistant service .I booked and paid for parking at Manchester airport as an add on via Ryanair website booking and I got NO CONFIRMATION on Ryan air website or app .Customer service was no help couldnt talk to anyone and query wasn't resolved .POOR .l now have a situation that I have paid for parking and have NO BOOKING confirmation .NO telephone customer service at all!!!!!!!What a waste of time !!!!! DISINTERESTED attempt at customer service

1

EasyJet

Awful car rental experience, they charged the full amount, then they cancelled the transaction, but they won't return the money because they did hold it but didn't take it.

1

EasyJet

Awful chat crashes after waiting 1,5 and in the chat I just get told sorry with no answers then when I try to reconnect it says it's active but it won't put me through to the chat?

1

EasyJet

Awful check in/baggage. So slow. over half of the check in machines weren't working.Get to the boarding gate and such a small area for so many people. About 3 people to 1 seat!Slow check in experience meant we missed our take off slot. Delayed 1.5 hours (so far!)

1

Ryanair

Awful communication flights cancelled wk1 May, followed process requesting refund. No form of follow up available other than sitting on a phone for hours before giving upWhen you try to start the process again it rejects a 2nd claim as they already know they owe me Â£Â£Â£Â£Â£'s but are doing nothing about it ! 6 months this weekend !!

1

Ryanair

Awful company 7 hours delayed flight. Arrived at the airport to find out the flight was delayed as we were due to board. Spent the whole day in the airport instead of Greece. Applied for compensation for this delay. They have made it extremely difficult to apply for the compensation. Awful customer service I emailed them about what documentation they required instead of replying to email they replied with the same template email. Avoid at all costs!!!!

1

Ryanair

Awful company and awful employees.Caught fright from Edinburgh. My cabin luggage was no issue from Bristol to Edinburgh but became big issue there. Stuff was very rude and still sure they have double standards. People went though with even bigger luggage than mine. When I paid they charged me in Euros so I had to pay even more for transaction.My email to Ryanair's was never answered. Awful company! It was my first and I am confident to say last experience with them. Never will fly with them again.

1

Ryanair

Awful company and even more awful customer service. Changed flights and gave suggestions for change which take a day out of the trip... tried reaching out on behalf of my parents who don't speak English and booked the flights to be hung up on rudely. And told to go through the bots which obviously is pointless..

1

Vueling

Awful company been trying to get through via phone for days no luck they just hand up awful stay away

1

Grupo IAG

Awful company cancelled our flight while sat in the airport no explanation no other flights for us until a week later no representative to talk to us handed a letter and told to go home no help from customer service after 2 hours on phone totally spoilt our 15 day trip to USA AVOID at all costs abs disgrace of an airline needs their licence revoking

1

Iberia

Awful company left my dog,big dog for 12 hours without water or being able to pee.Getting out the luggage was far more important when I've made a complaint they answer saying they followed rules correctly big dog traveling from Fuerteventura 11 am one stopped Madrid no water travelled Bcn arrived 21'30 luggage out dog came out at 23'00 with no water or pee .Cruels, Mean people a shelter dog that has already suffered needs to suffering.MEAN CRUEL COMPANY

1

EasyJet

Awful company lies after lies give me my compensation am owed!!!!

1

Ryanair

Awful company paid twice for a return ticket to Naples for my husband because the first booking would not go through on their website! Oops something went wrong it kept saying so booked again with credit card that went through but then I received two confirmations! Booked twice !!! I rang them right away nothing they could do they said because the second booking was two Days sooner because there were no seats left on the previous booking ! I have emailed them 4 times and still refusing a refund so on my husbands return journey he can lounge over 2 seats!! Pathetic company need closing down

1

Grupo AirFrance-KLM

Awful company ran by dishonest stakeholders who include the French and Dutch governments. When they cancel flights they ignore EU law and refuse refunds, instead offering travel vouchers that nobody knows if they can ever use them or if the company will actually still exist. In short fraudulent business practices are rife and I would not recommend using these charlatans as they will probably mug you mid flight. They enjoy big upping themselves on social media but take a vow of silence when disgruntled customers try to contact them. They lack morals and care not a jot about customers, in the interests of less pollution then we can only hope these crooks go bust. 1 star but 0 is their true rating.

1

EasyJet

Awful company that lies to customers and ruins special family moments - AVOID. Booked a holiday over a year in advance for my wife's 40th birthday at one of our favorite hotels. Many months later received an email from them advising they had changed our hotel to some inferior place we would never stay at. When I rang to ask why, they claimed the hotel we booked was closed for the dates we booked. So I contacted iberostar myself who assured me 100% they were not closed. I challenged easyjet on this and they had no answer and when we asked if we could rebook to a better hotel that was truly in keeping with the one we originally booked, they quoted us massively inflated prices that didn't reflect the cheaper ones we chose from when we booked early. I challenged them on this and suggested they should offer us some discount as a show of good will for messing up our holiday and liying to us - refused, did not care, not their problem. Utterly scummy company.

1

Ryanair

Awful company that's cornered the market through low competition. Complete disregard for your valuable time as a customer. An hour delay is normal practice for this airline and they feel no shame about this. Ontop of this, they impose unnecessary restrictions to squeeze you for extra money. Disappointing.

1

EasyJet

Awful company they owe me over 1000â‚¬ and refuse to pay it even though l have contacted them on a daily basis for over 7 weeks and provided them will all the proof they have requested. AVOID AT ALL COSTS.

1

Ryanair

Awful company trough and trough. Was denied our flight over a travel document that's approved by law, but not by Ryanairâ€¦ we lost so much money on this trip-that-didn't-happen. On top of everything else, zero replies from customer support.

1

Ryanair

Awful company when you have to deal with customer service. Suitcase went missing and they couldn't care less. They just blame each other and everyone else. Called us liars and said we had to log a lost bag and wait for 14 days. Hard to do when it has all your belongings in for your holiday.They agreed we could have a medical bag on plane for our disabled daughter but they recorded it incorrectly on the boarding pass. Was fine going out but wouldn't allow it on the way back. They said pay it but just request a refund when you get back knowing fine well they don't do refunds.They just like arguing and causing a scene and then fob you off.

1

Ryanair

Awful company which treat their customers with contempt.

1

Ryanair

Awful company with the dregs of society as staff. My 3 daughters travelling from Barcelona to London. Arrived at check in together let 2 on told the other one she was too late! Staff extremely rude removed all threes baggage of the flight for my daughter who was left behind to take home. I suspect the flight was overbooked. Cheap flights cheap staff never use this company. Worth paying a little more to use a decent airline.Â£200 to fly home with another airline.

1

Ryanair

Awful company! Cancelled my flight when you want to rebook another date they want to charge you a furtune.Chatline is rubbish.2 hours waiting and after system freezed.I never ever using this awful company.Ryaniar should flush themself down to the toilet!

1

Ryanair

Awful company! Have been waiting since March 2020 for my refund! Disgusting

1

EasyJet

Awful company! I had a text at 4am the day of my flight saying it was cancelled. There was no button on the app to change flight so I had to buy another flight for Â£200 in the middle of the night.I sent a claim form in asking for the difference between the two flights to be paid so it would be like I swapped flight for free which was accepted by the claims team. I was told to wait 7 days for my money...Four weeks later I have been told that "quality control" have rejected my claim even though it's already been approved. Their quality control needs to be quality controlled because they clearly haven't read my claim and seen exactly why I'm asking for this money. I've been lied to by customer service every time I've rang, "the money was paid to the travel agency you used"....I didn't use one I used the easy jet app, "The money will be there next week"....It wasn't, "send an email to this address and they'll help you"....the email address is not monitored...Now I have had to fill in the same claim form and I guarantee I'm going to be back here next month when they do the exact same thing.

1

Ryanair

Awful company! I hope they go bankrupt ðŸ˜¡ left us stranded in Morocco after cancelling our flights back to the UK twice! When asked a "customer support" agent no apology nothing they just told me "to apply for a refund" not a care about how we get back or what we do. Had to then book a flight to another country and then get back from there. Still haven't got the refund for our cancelled flights and keep getting told to fill out useless forms which don't work and when you need to complain about the forms not working â€¦ they have another form for that. Absolute shambles been nearly a month and no response back from any customer service agent. So they left us with no flights back and no refund for the cancelled flights. Robbing people and we had to pay to check in at the desk because their site wasn't working to check in online and again they don't care they just want to scam you off money. Don't even bother paying them and their cabin crew is very rude too! Awful Would never recommend to anyone and definitely will never be using them again!!!!

1

Ryanair

Awful company! Inhuman, money grabbing, unhelpful. Never flying with them again!

1

Ryanair

Awful company!Dirty and small sit on airplane, annoying services on flight, unhappy stuff and continuous flight delay and unbelievable luggage policy! Never fly again .

1

Ryanair

Awful company, absolute robbers, terrible service. DO NOT FLY WITH THIS COMPANY... It's more hassle than its worth. Pay an extra few quid and fly with professionals, not pirates.Got sent boarding passes... Ryan air don't accept pdf boarding passes... Why send them then??? The app didn't work!!! Charged for a cabin bag. Total nonsense. Will never use again. Awful, we only booked out of desperation after all the Thomas Cook nonsense.I cannot express how much I despise Ryan Air.

1

Wizz Air

Awful company, awful customer service

1

EasyJet

Awful company, awful serviceAn hour delay once in the plane with an autistic child, disability pushchair lost in French airportFollowed by paying extra online for baggage weight but wasn't allowed it use in airport becuase it wasn't updated on computer!Then Tried online help and got no help just irrelevant information.

1

Ryanair

Awful company, could not check in at the airport when I arrived an hour and a half before my flight. Found out about the policy at the airport and had to pay a Â£55 "fee" (which I'm sure they completely made up) to check in. Predatory business behaviour. Will never fly with Ryanair again, and to all those that consider it, please please please pay a bit extra and fly with literally anyone else than this company.

1

EasyJet

Awful company, customer service are rude!I had to unfortunately move my dates by a few days. Cost Â£300 for the pleasure, which I expected. What I didn't expect was my cabin bags were removed. When speaking to customer service was advised my bag package was 'up front' seating and large cabin bags. When I rebooked they had no upfront seats so dropped the bags. I can only get them back if I pay another Â£33 each person each way!! Avoid!!

1

Ryanair

Awful company, dealt with me terribly during the pandemic. I still can't get my head around how they are Europe's biggest airline and also Europe's worst company to deal with - shocking customer service and comes from the leadership at the top.

1

Grupo IAG

Awful company, money grabbers, zero customer service. I have booked 3 tickets for my family . 2 children and one adult but wrongly put my name to the adult ticket instead of my husband who will travel with the kids.Tried to correct my mistake and change my first name to my husbands but was told it is not possible, even if you want to pay for it. Instead, they have advised to cancel all my tickets and book a new ticket for our two children and my husband loosing all the money I have paid for at the first booking.

1

Ryanair

Awful company, still not been refunded for our flights in may and we shouldn't have to keep chasing, the other year you allocated my daughter an extra leg room seat she was 15 so I paid and moved my seat next to her then refused to let us sit there and refused to refund me !!

1

Ryanair

Awful company, trying to steal your money whenever possible. Just like thousands other passengers I had my flight in April 2020 cancelled. I asked 4 weeks ago for a refund, and today I got a voucher instead. The worst part is that they don't even provide a proper channel to request (AGAIN) for a refund. Basically, we are stuck with a bot and a non-working live chat.

1

Ryanair

Awful company, unless I have absolutely no choice I will not fly with them again. Flights cancelled in early May but still no refund. I applied for a refund and got the voucher email which I didn't take up. Now not sure whether I have to reapply and wait in the queue for 6 hours to do so!! I blame the authorities as well for letting them get away with this, they continue to allow Ryanair to game the system.

1

EasyJet

Awful company, you can't even speak to someone that can understand a Scottish accent! Even when you offer them all the details they could need they can't offer even basic help. They lost a on a flight from Glasgow on Sunday, found it or so they claimed. Told me i could track it but the code given only worked for a couple of hours. I have tried calling them over and over but they don't answer. Never would i fly with these people.

1

EasyJet

Awful company- unreliable, unpredictable,unprofessional- would gladly pay a bit more to avoid using them.

1

Ryanair

Awful company. And impossible to complain. The phone number keeps you on hold for a huge premium phone line, and will happily just cut the line after you have waited 30mins in the queue never speaking to anyone. I was only phoning due to there website having issues so thanks for the Â£15 charge there. If you complain through there website forms, you get a fob off email back, that of course you cannot reply to. If you complain on FB they send you back to the forms. They purposely split people up when you book, just to try and force you to pay to select seats next time. I know this because I travelled with a baby on my lap, booking two seats at once on an empty airplane and the person I ended up sitting with, was sat next to my partner further down the plane. So clearly did it on purpose. If you have an issue with there website, which there are many, then good luck getting in touch with anyone to sort it out. We once missed a flight due to confusing announcements, and went to the gate late, the women said it would be okay and we could book another flight later that day, just follow this lady they said. The truth was, they were escorting us out the airport, and did not help at all. There is a reason they have all 1* reviews.

1

Iberia

Awful company. Booked special assistance for the airport and never got it. Took my 9 week old grandson from Gatwick to Madrid, on return Iberia denied all knowledge of him and made us re buy his tickets and made the whole experience stressful and awful !! Regardless of having proof he had a ticket because it wasn't on their system they wouldn't accept it. 2hr delay, broken cases. Nothing was good about this airline!

1

Grupo IAG

Awful company. Cancelled my flight from Leeds to Belfast when I was already at airport. Nobody at airport to help so had to ring their customer representative, told there would be no flight till the next day and to get a taxi to hotel and come back the following day. They said they would reimburse me for taxis, hotel and meal but no matter what I have done since I am still out of pocket though no fault of my own.

1

Ryanair

Awful company. Conned me and my family out of Â£334. Wouldn't move our flights, for the following year. Jet 2 didn't have a problem. They did it for Â£60. Ryan air offered to do it for Â£580???? We won't be using them again. And just to give you the heads up. They don't reply to you emails till after your flight. So they don't have to refund you.

1

Ryanair

Awful company. Customer service is horrendous that you can never get through to. I had booked 4 holidays during 2020 and not able to go on any. British Airways and Tui fantastic at giving us our money back as we were unable to get on the flight. Ryanair who I had 2 holidays booked with, absolute disgrace and haven't received any money or even the option to change the flight despite being unable to go on the holiday. I have always booked with Ryanair for my short flights but never again. I would urge anyone looking to book a flight to boycott Ryanair

1

Ryanair

Awful company. De humanising. Mass delays with security in the airport led us to miss our flight. Got there 15 mins before take off through no fault of our own just long delays at check in, security and passport control. They decided to spend 10 minutes taking our luggage off the plane rather than get us on the plane. Then just left us stranded in the airport no assistance in how to get back home and we had a 1 year old daughter with us. The person at the help desk was awful, terrible attitude and no help. Everything is in a system and no human can do anything regardless of how desperate you are. Avoid this airline at all costs.

1

Ryanair

Awful company. Everything you've ever heard about them is true, they are liars and thieves. They will charge you money for absolutely everything they can. I'm surprised they don't charge you for the oxygen in the planes. Don't be tempted by their low prices, once you've added on charges for luggage, booking fees, checking in fees, debit/credit card fees, airport tax plus more it ends up the same price as a nicer airline.

1

Ryanair

Awful company. Hugely mucked us about on our return flights with an email mid holiday asking us to contact them about a changed flight. At the end of the discussion, we were assured that all was fine and not to worry, only to find when we got to the airport that our boarding passes were rejected at baggage control. Eventually we got through after a managers intervention, but our boarding passes failed again at the gate, and we were issued manual tickets and separated, but assured the cabin staff would sort it, but we were lied to again. All passengers including a 7 year old upset.On my return, I complain to Ryanair who tell us to go to LoveHolidays, and they tell us to go back to Ryanair. Another chat with an advisor at Ryanair, and I'm told to fill in a claim form which I do, with a full explanation and screenshots. Today, 6 days on since our return, I get a standard email back talking about flight procedures, and it's clear that no one at Ryanair has even bothered to read my complaint.I'll clearly have to go to the ombudsman to resolve this. Ryanair are a joke of a company who are not interested in customer service and only want your money and to pack you in on their right flights.

1

Ryanair

Awful company. I booked flights in 2019 to fly to Fuertaventura in July 202 at a cost of Â£990. Due to Covid, we couldn't fly in July as we would have had to quarantine when we got there. We paid an extra Â£430 to move the flights to October but now can't go as we would now have to isolate on our return. Ryanair won't allow us to move the flights free of charge. I am livid. I have no choice but to pay again to move them at a cost of Â£330 or cut my losses. This is a lot of money. Ryanair are being completely unfair and not looking after their customer base at all. I appreciate they need to try and stay afloat financially but there has to be some level of give and take with their customers. I will refuse to book with Ryanair ever again.Shame on you Michael OLeary...

1

Turkish Airlines

Awful company. I paid â‚¬240 for checked baggage and it has not been added to my flight. Now the aircraft is full. What am I going to do with my items and wedding dress? I have all receipts and keep getting the same rubbish automated response from customer service that they cannot help me. Ticket number TK-11421045

1

Ryanair

Awful company. I'd rather pay extra than fly with you ever again.

1

Ryanair

Awful company. I've complained via my MP due to their disgusting treatment of customers during this pandemic. Refusing to cancel flights to destinations deemed not safe to travel to, effectively forcing customer to travel to these countries as there is no prospect of a refund unless Ryanair cancel the flight. I and many others will never fly again with Ryanair.

1

Ryanair

Awful company. Our flight was delayed then eventually cancelled from Gran Canaria due to storms. They sent everyone flying that day to arrivals to stand in a queue, there must have been well over a thousand people lined up and only one desk open. We were near the front of the queue and still waited for three hours (thanks to people pushing in) just about got to the front of the queue only for someone to come and tell everyone going to Newcastle we had to go and stand in another queue. So everyone charged to the new queue, I've never known such chaos. Got to the front of this one to be told your flight is rebooked for tomorrow, off you go. Where to we don't care. If you don't have money we don't care. If you have children we don't care.No provisions offered despite being in the airport for over ten hours. When asked about this the desk lady pointed to the Ryanair email address on a slip of paper.Completely ruthless and uninterested in the passengers they leave stranded with nothing and nowhere to go.Will avoid going anywhere that involves this company again.

1

Ryanair

Awful company. Promise of free flight ammendments on flights booked during the corona uncertainty. Our flights to Barcelona to change them cost over Â£300 pounds. The flights themselves cost one hundred. Cheap tricks. False advertising. Standard from Ryanair. Last time i fly with them

1

Ryanair

Awful company. Ruined our entire holiday. On the way back from holiday the only check in desk that was not working. Had to stand in the Queue more than 2 hours with a little kid and baby in a very hot airport crowded with people. Later flight delayed for further 2 hours near the gate. When arriving at the airport in London, no notice, had to wait for another almost two hours for the luggage until 4 am in the morning with two little kids due to lack of staff. Just horrible, staff not helpful, and not cheap. Would NOT recommend!!!!! AWFUL!!!!P.s. with little kids on all airlines people get in first! Had to stand in the Queue and be squashed while boarding with baby

1

Ryanair

Awful company. Still awaiting refund from flights that you cancelled and left me stranded.

1

Ryanair

Awful company. Still waiting on two refunds from flights cancelled in April and June this year yet received refunds back from jet2 within 2 weeks. Can't get through to anyone to discuss further. I just want my money back!!

1

Wizz Air

Awful company. They allowed myself and 9 other passengers to book seats on a plane that didn't exist. Overbooking by this much is ridiculous, we were abandoned for ages and they proposed the next flight in 3 days time. What an absolute joke. I just hope I get my refund and compensationBe careful when you call customer services, it's chargeable

1

Ryanair

Awful company..zero customer service... they literally take your money and then don't fly you anywhere..then call you unprofessional for daring to complain..should be closed down

1

EasyJet

Awful company.Informed they would not give a refund on our flights which is 120 days away. But if we are going to cancel them they would sell the seatsâ€¦â€¦ so rip us off and earn more money on top of doing this. Especially during these times this is terrible.

1

EasyJet

Awful companyAlways lateHorrible serviceCharge extra on everythingAvoid like the plague!

1