Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Awful service.Honestly. Just train your staff in basic customer service and manners.I can live with the dirty planes, the late departures the hidden charges.But I can't accept the utter rudeness and poor customer service and care that your staff show. | 1 |
Lufthansa | Awful service.Rang to book an unaccompanied minor flight for my son.Had to call 3 times 30 minutes each time for them to actually process the booking correctly.First agent misadvised me on the cost so I had to pay more so sent a complaint email.They are saying they cannot do anything.If you have to deal with one of the various contact centres then good luck.So so bad. | 1 |
Ryanair | Awful serviceFlight attendant rudeI was pregnant with 2 young kids flying alone from stansted airport uk to VeniceNo one helped meNot even the guys who were supposed to help with the trolley they would not help me to go down the stairsThere is no lift from the gate to the aircraftThe boarding process was awful and took forever | 1 |
Ryanair | Awful sharks! Simply the worst airline in History period.I wont waste time telling you why - you can see from the 77% 1 star ratings the firm already has! | 1 |
Ryanair | Awful staff and way of working as a company trying to make money out of people that can't go away due to COVID-19. Wouldn't let us cancel and charged more than it would take to go on first class. Wouldn't let us book for October! | 1 |
Pegasus Airlines | Awful staff but great prices and routes. I only fly this airline because they have a direct flight from London to Ankara. One of their staff grabbed me and pulled me post check in to tell me I must check my hand luggage because of a full flight. I told them this is not possible due to having my laptop and valuables. The staff member began swearing at me and telling me he's will tell me what is possible and he will be waiting for me at the gate. | 1 |
Eurowings | Awful staff in Düsseldorf. Lost my bags and lied to me that they have been sent on to Manchester. I also heard them being totally unhelpful and rude to a Ukrainian refugee who had a toddler with her and who had missed her connection. | 1 |
Ryanair | Awful staff, they handle people like rubbish, for me I'll never fly with them again, better to pay a little more but you get more respect and better service (Eindhoven-Malaga) | 1 |
Norwegian | Awful support, my flight was cancelled during the pandemia, they not offer any money refund but only rewards after rise all their tickets prices... disgusting. After I booked the fligth due to some unpredictable family issues I had to cancel it and asked for a refund but they never replied my email. So I contacted their chat support and a very arrogant agent didn't help me at all, refuse the refund and even told me ''yeah, we don't use email as first contact''when I told them that I contacted them by email and never got a reply... so why the hell do you put it shown there ''send a ticket to our email'' as possible customer service support? Disgusting, what a bunch of scammers.PS when I even mentioned about leaving some reviews the agent arrogantly said that they do not care. (and you can see... as mostly all their reviews are 1 stars) | 1 |
Grupo IAG | Awful systems, processes and online experience.Booked a flight for this coming May ten months ago direct with BA. 6 adults, one 4 year old and two infants (on laps) and a four hour flight. Reserved our seats at time of booking so we could be close to eachother. A few months later got a 'your seats have changed' email. They had t changed, they had been taken away (so much for exec club privileges of being able to book seats). Couldn't find a block together for the return leg until BA pushed back the business class curtain to accommodate. Annoying but sorted, so I thought. Today I checked the booking and the seats have gone again! That's twice they disregarded the fact that this is a family group. I tried to reserve new seats on the flight (not the configuration I wanted, but close). Move the names about, hit confirm, get an email saying seats have changed, go back in to the booking and the changes have not been applied. Tried several times with the same result. After an age waiting for an online chat, customer rep says the changes are awaiting confirmation. But I've done that a number of times. Try it she says, chat window closes, change doesn't get applied, back to square one! For goodness sake BA, password resets, booking and cancellations can be done online, when there is a bug in your system, your customers need to be able to talk to someone who can identify, resolve or work around! Whatever profit you are making in this booking is being eaten up by having to engage with customer service staff!Basic business, it's cheaper to spend time getting it right first time than going back and trying to fix it! | 1 |
Ryanair | Awful tactics regards to refunds, extra charges. If Ryanair didn't have exclusive on all the airports I travel to in France, I'd use someone else.I was agreed a refund for a cancelled flight, then sent a voucher instead which I didn't want and wasn't what was agreed to. There were links to a page about refunds and how you could get one, and the page had only voucher information (I suspect deliberate to reduce number of refunds). Shame on you Ryanair, you're again lowering the low bar which you as a company have set yourselves, | 1 |
Ryanair | Awful time at check in. Charged £55 per person to check in due to the Ryan Air app freezing and we were still 2 hours ahead of the flight when talking to the check-in personnel at the airport. Ryan Air is a cheap airline that charges hidden costs at every turn. May as well fly with British airways in luxury as it will cost you the same!! | 1 |
Ryanair | Awful timing, two last flights and both flights delayed affecting my timing to the arrival, lost train, lost money. | 1 |
Eurowings | Awful treatment by EW staff at Hamburg. EW are desperate to squeeze 20 euros more with this rubbish grupo 1 and group 2 separation. I used to make an effort to choose EW over easyjet or ryanair. No more. Hope they go bust and the rude and cateless staff in Hamburg lose their jobs. | 1 |
Grupo IAG | Awful trip and awful customer service.We had a 13+ hr flight in December 23. We are pensioners and our son emigrated to Australia 2yrs ago, this was our first chance to see him and his family. My husband had also under gone a spinal op in the September, so we decided to use all of our savings and fly premium. The first thing I noticed was that the remote control for the TV didn't work, I told the stewardess, she replied, no, sometimes they don't, you will have to use the screen to watch TV etc.Then my husband tried to plug in his earphones but the socket was broken, which meant no TV for him at all. He was using his phone n ipod to keep him entertained for this very long flight, he tried to plug it in to charge it and the charging points were not working. By this time, I'd realised, if I pressed pause on a film and the tried to start it again, the film automatically went back to the start, we informed the staff and they tried various things but could not get any of it to work. Then the meals were served, we were given a menu with 2 mains on but when I asked for the chicken, I was told there wasn't any. I was so upset with the whole thing, I ended up crying and getting a migraine. The manager onthe plain got in touch with those on the ground n when we arrived in Singapore, we had an email each of a £20 E voucher, we were disgusted. I tried to take this further and email Ed I did not want a voucher, i wanted monetary compensation given all we had paid and what we received. They then offered £100 E voucher. By this time i felt like banging my head up the wall. I went back to customer services asking for my complaint to be upgraded to a manager and not to offer anymore E vouchers. This was all taking place during our break with our son, it was so upsetting. They have never contacted me again and have completely ignored me. Absolutely dreadful behaviour. | 1 |
EasyJet | Awful truly awfulDelayed by 3 hours. Staff were rude. Banned all passengers from using the toilets for 2 hours. After we queued up for 90 mins!!!!Never again. A 3 hour delay zero explanation | 1 |
EasyJet | Awful was no help what so ever | 1 |
Grupo IAG | Awful website and equally awful customer service. Any interaction is painful. Better to move the whole account to a different airline. | 1 |
Ryanair | Awful website, awful customer service. They do not care at all for customer experience. | 1 |
Grupo IAG | Awful website, customer service tells you we are too busy to help and cuts you off | 1 |
Grupo AirFrance-KLM | Awful with communication as we had 3 cancelled flights, 4 delayeds, was flighting to Zurich and back. Was told to make own way home from zurich as klm wouldnt help on the other side of the phone. Nearly 2 months later as we still in a battle teyi g to get compensation back from the delayeds and cancellation, and extra expenses. Firat time using KLM but will not use agin to much hassle and stress. | 1 |
EasyJet | Awful! Disgusting gate. Zero staff. No communication. Bathrooms are Gross. How are they still in business! | 1 |
Grupo AirFrance-KLM | Awful! Dishonest!I booked a flight which got the payment declined and the flight was automatically canceled.It has been 3 weeks since I am waiting for my refund and your customer service only gives me lame excuses. I will open a court case against you for fraud! | 1 |
Grupo IAG | Awful! First time using BA. Flew long haul on a grotty cramped plane. Service is minimal and you rarely see staff. Even water is a rarity with BA. Staff look over it and worn down. Travelling with my autistic son is difficult enough without him dying of thirst and sitting with his knees in his face. Never again! | 1 |
EasyJet | Awful! Flew from Berlin on 26/11/23. After purchasing hold storage space, was told by extremely rude check in staff, that my cabin sized bag was too big and charged €58, despite it fitting in bag measurements guide. Beware! They scam people by including small cabin bags, but have exorbitant charge for having a “large†cabin bag. If you don’t travel often you may fall fowl of this scam. Flight was also delayed, I will never use again. | 1 |
EasyJet | Awful! Flew from Berlin on 26/11/23. After purchasing hold storage space, was told by extremely rude check in staff, that my cabin sized bag was too big and charged €58, despite it fitting in bag measurements guide.Beware! They scam people by including small cabin bags, but have exorbitant charge for having a "large" cabin bag. If you don't travel often you may fall fowl of this scam. Flight was also delayed, I will never use again. | 1 |
Ryanair | Awful! Never ever will I fly with Ryanair again. Let me tell you the story.. me and my family were flying to spain last month; me, my sister, my brother, mother, and 2 little sisters. So on our way there, they didn't pick on anyone else but my sister. She was wearing a scarf. They made her put her bag in the measuring scale, which we wouldn't mind; being a rule and all however the thing that got us was why her and only her? why not anyone else? the rest of our family? My mum was let through, as well as everyone else, but she went back to help out my sister who was confused about what to do. They wouldn't let my mum help her. why? We finally got to the aeroplane after being made to throw the little ones' baby food and nappies. They were about to fly. They weren't going to wait. We got into the flight. After hours looking for a seat, we finally sat. 0/10 is what I would rate ryanair based on comfortability. The good thing was though that we reached our destination really fast however my objection is on the fact that while landing, the pilot turned off the engine a few times. That, we all thought, was a very dangerous way to land. Then on the way back from Spain we went through the worst experience ever! We were in the line waiting to step into the aeroplane. In front of us we saw an Asian being kicked out and sent back to the entrance to pay for a bag that although was tiny, didn't fit in the measuring scale. Meanwhile, everyone else was being sent through joyfully. Next was a mixed race woman who had a backpack as a bag, she was sent to the side without even having her bag measured! We were all so confused. Then another Asian was stopped. and another, and another - no-one white, whatsoever. Our turn came. My sisters bag was measured first, it wouldn't fit. we were all shoved to the side. we fixed my sisters bag having to throw away someones gift. We were trying to get the rest of our bags weighed in order to go aboard however they wouldn't listen to us, they were ignoring us. they wouldn't let us weigh the other bags until everyone was long gone into the flight. Finally, they allowed us to weigh them. Thankfully all our bags fit in the box. we rushed to the aeroplane to see that they were about to fly. We were seconds away from missing our flight, again. | 1 |
Ryanair | Awful! No staff at the airport to speak to, 10 hours delay. To Dublin!!! I have been waiting on a refund since March and all I have had is an email to say we have received ur case. How can you treat your customers with such lack of respect to even have the staff to communicate with people in the airport and to issue a refund. Do not use Ryanair! | 1 |
Eurowings | Awful! The worst airline I have ever flown with, badly organised, understaffed, not interested in anything but profit, will never use them again. | 1 |
EasyJet | Awful!!Late as per usual; then luggage delivery late 20mins! Complete rip off. Next time i will fly British Airways it will cost me less. I really hope they eventually close down. Charging you £3.75 for a coffee made of ashes. THIEVES!Rubbish!! Keep you awful planes | 1 |
Vueling | Awful!. Booked via 3rd party website.Problems with tickets at check in - would not accept although clearly visible on their computer that they hadOverbooked, which seems a regular occurrence. Problems on board with seat allocation and customer demanding his seat when already occupied. Eventually I think someone was paid off to vacate their seat and leave, meaning flight delayed and slot missed.Flight attendants had no idea what was going on, airport security on board, seats counted 4 times and still no idea.. Standby passengers then boarded!Overloaded with screaming kids!Very little food on offer, only Becks beer, no tea, no crisps, close to zero.All in all I suppose you get what you pay for and this was a cheap flight. I should have read reviews prior to booking.As the song goes "...things can only get better" - but I won't hold my breath | 1 |
Grupo IAG | Awful!I cannot believe how the quality has gone from 5 star to literally 1 star. The food was atrocious, and the crew were unfriendly and loud. Having been an avid BA member I dont think I will fly BA again. | 1 |
Ryanair | Awful!Using any excuse to not offer a refund on flights booked last year that had to be cancelled due to France going into lockdown, was expected to still use the tickets even tho I had no accommodation the other side! Imagine being a single mum trying to take her child on holiday at a decent price to then loose out on money due to a poorly run company that can't even afford to give refunds to unused flights!A JOKE OF A COMPANY!NEVER USJNG EVER AGAIN I WOULD RATHER DRIVE YOU GET BETTER SERVICE WITH EURO TUNNEL! | 1 |
Ryanair | Awful, Awful,AwfulJust flew home with Ryanair from Tenerife to liverpool absolutely disgusting no organisation just utter chaos.Flights all going out at the same time causing confusion.Families missing flights .No communication from staff.Thousands of people queuing like cattle.I Will NEVER FLY WITH Ryanair AGAIN | 1 |
Grupo IAG | Awful, I don't know why I have booked with BA again. This will be my last. Since 2019 every time I book with BA my money and Avios points get taken and then I get left with an error message with no confirmation email or record of my booking.This then takes my time and energy having to contact customer services each time to simply be told to 'wait' until my points and money returns (no time frame given) and then re book a flight.In that time the flight could have sold out or increased in price and BA say they can do nothing about this despite it being their error.I've never been met with such poor and blasé customer service.Rather than booking an exciting trip for my birthday this morning I have wasted 2 hours of my time doing the work for BA myself and still no confirmation of flights and £300 down. | 1 |
Wizz Air | Awful, absolutely terrible website and app, timed out, then wouldn't let me book as it said im robot. My mum managed to book my flights but then we couldn't check in. No help in site either or phone number which cost more than flight. Raynair is MUCH BETTER. I SAID IT | 1 |
Ryanair | Awful, awful customer service in every way in every interaction | 1 |
Ryanair | Awful, awful, arrogant, disgusting, thieving company. Cancelled my flight 7 months ago for their personal business reasons and I still havent had a refund. They make everything so awful.I will try my hardest never ever to use them again regardless of price. | 1 |
Ryanair | Awful, awful, awful. Avoid at all costs. Bought travel insurance through the Ryanair website. Tried to get the policy documents and my email was rejected. Called Ryanair and a rude person told me it was nothing to do with them. Tried two mores times to get hold of a real person on the phone without success. That's the last time I will fly with Ryanair. They treat their passengers with contempt. | 1 |
Ryanair | Awful, awful, awful. We booked with Ryan Air to go on a family holiday to Crete in July last year. COVID struck, so we had to amend our travel dates (at a cost of nearly 700 for all 5 of us). And now we've just been informed that they have cancelled the flight we moved to - no reason, just cancelled. Possibly they make more money by holding customers' payments for 18 months than they do flying them?We've applied for a refund, but looking at these reviews, I'm not holding my breath. The only good point is that we have rebooked with BA and saved ourselves 200 - so this "budget airline" is more expensive than the national carrier, and their customer service/experience is truly terrible. Never again. | 1 |
Vueling | Awful, awful, rude and lazy.BA booked but we ended up with this lot. No food, no drinks and they pulled the curtain across at the front of the plane. Cooked food for themselves, giggling, laughing. Eye rolls if anyone needed to use the toilet- then switched the toilet sign to busy so that no one interrupted their private party.BA what is wrong with you?!! Stop partnering with them. | 1 |
Jet2.com | Awful, booked a package deal to remote location in Greece. Advised at transfer there wouldn't be a rep at hotel due to the location. Was given a WhatsApp link to contact rep to book excursions and any problems. Which is fine.On several occasions tried to contact number with only BOT reply. Eventually get through to someone Advised they couldn't assist as in the UK.Awful customer service and experience. Especially when trying to give the company more money to book day trips.Several other holiday operators at the hotel with a visual presence.I won't be booking a jet2 again, I'd rather an over priced holiday than give my money to a company who do not care. | 1 |
Vueling | Awful, bought a ticket to spend the weekend in Paris, specifically for an event on Sunday, Vueling and Lastminute.com changed my ticket without my consent to fly back Saturday night. Nothing I could do, spent hundreds of pounds on a wasted trip. Neither company could care less. | 1 |
Ryanair | Awful, charge for everything will never fly again. 3kg over 60 pound, kids trunkie which was ok on easy jet on the overhead locker, the return flight with Ryannair they charged us 50. If there's an option to fly with easyJet you should | 1 |
Wizz Air | Awful, if you have options run away from this company. The only one reason to choose it is price, but I prefer to pay extra money to avoid this company. There can be late flights or even cancel your flight. No customer service. App is bad. Policy with 10 euro ticket and 20 euro seat is a joke, just sell tickets at 30 euro and let me choose my seat. | 1 |
Ryanair | Awful, regularly late and unapologetic. | 1 |
Grupo IAG | Awful, stressful and disgraceful experience.BA charhed me twice for two plane tickets that I purchased 10 days ago - had to spend money, energy and time to finally get through to customer service just to be told that there is no timeline for resolving this issue...gee, thanks!!Reading other people's experiences it is clear I am not alone in this..Money was returned but absolutely no compensation was offered.Unimpressed to say the least.Will not be booking BA any time soon, this is not the way to handle the issue when you make 2600 euros missing for 10 days... | 1 |
EasyJet | Awful, timed me out when I was in the queue, despite me keeping the window open. Then won't let me start a new chat 'because I have an active chat'?!?! Shambles | 1 |
Vueling | Awful, waited at Gatwick, and after 5-6 hours of made up time updates appearing on the screens,they sent an email to say flight to Barcelona cancelled. We all had to exit the airport via arrivals. No person to help or to advise anywhere. Vueling check-in counters had no staff. They rebooked me via an email on a flight in 2 days time from Gatwick, however lots of other flights would have been possible and I self booked a BA flight next day. Terrible communication and no aftercare. VUELING - NEVER EVER AGAIN. Now I see the other reviews here, I realise I should never fly with Vueling. | 1 |
Vueling | Awful, £520 for name change £110 for 10kg on board bags, rude on phone even shushed me the agent. AVOID AT ALL COSTS PLEASE | 1 |
EasyJet | Awful- I can not get an answer to my questionsPolite | 1 |
EasyJet | Awful. 16.40 flight from Lisbon. Got to airport early. Checked website, no delays.Got to boarding time, flight time was changed to 20.10. Apparently they did not have a plane? No explanation was publicly offered.Passengers were offered vouchers (9 euro) for delay, for food/drink. No bars/vendors would accept them. Then, flight time was moved to 20.40. Again boarding time came and went. We were told they had a plane, but no crew?We eventually boarded and took off about 11pm at night. There were many people who had children. We were not even offered a complimentary hot drink on board, and still had to pay.We just about caught 02.13am train to Victoria from Gatwick. Had to pay for black cab to get home at 4am in morning.Shameful treatment of paying customers.There was no proper advice or communication from easyJet at any stage.We could have had six hours on a nice beach instead of being captured at Lisbon airport, uncomfortable and paying inflated prices.Shocking, really need lesson in management and communication skills | 1 |
EasyJet | Awful. Advised to use this and took over an hour to answer | 1 |
Grupo IAG | Awful. BA management should hold your heads in shame if they even bother to read these reviews. A good airline trashed by yourselves over the last 10 years.I travel to the UAE alot and you are hopeless compared to Etihad and Emirates. No staff at Heathrow....suffered last minute cancellations...poor seats.... excessive charges for seats. App doesn't work properly. I won't be using you again as although you are very quick to accept a booking you then appear to want to cancel. You are now unreliable. | 1 |
Vueling | Awful. Booked a short break with Loveholidays. Vueling changed the day of the return flight, which I hadnt noticed when I accepted (my fault), to a day earlier. So we lost a night of our break and money. They wont compensate for this. In any case, the choices would have been lose the day anyway, cancel the break and lose money, or stay longer and pay more.I thought Ryanair were bad, but what a bunch of scammers. Never again.And Im not interested in your generic dog crap replies either. | 1 |
EasyJet | Awful. Booking system simply not working 2 days now! | 1 |
Grupo IAG | Awful. Business class check in queue just as long as for economy, probably because half of the desks were not staffed and Terminal 5 is chaotic. Business lounge overfull, couldn't get seats. Delayed flight, unmanaged chaos at the gate. No drink on boarding, first drink served an hour after take-off. The meal was poor, used to get better in economy on other airlines. British Airways has won the race to the bottom of the cheapskate stakes. Not looking forward to the flight home. | 2 |
EasyJet | Awful. Couldn't get speaking to anyone and have no idea what's going on. | 1 |
Ryanair | Awful. Cramped dirty plane. Staff couldn't care less. All about money, not customer experience. | 1 |
EasyJet | Awful. Customer Service line is pants! On hold for over 2 hours gave up. My flights totally changed for my holiday.....I stupidly thought I would stay loyal and keep my original pre Covid 19 booking. Easyjet have now totally changed flight time which now leaves my family up the creek with the first day of holiday as Villa and hire car do not link up! Argggg🤬. I've not even had a email to warn me I only found out after checking out the website in response to Gov. easing flight restrictions. Really really bad! Easyjet you should hang your heads in shame! | 1 |
Ryanair | Awful. Customer service is non existence. They never reply and respond to customer queries which made it really hard if there is anything you would like to change to your travel due to unforeseen circumstances or if there is anything you would like to ask. Don't bother of flying with this airline. | 1 |
EasyJet | Awful. Did not answer question. And no response from human customer agent. | 1 |
EasyJet | Awful. Didn't help, no phone call | 1 |
EasyJet | Awful. Didn't listen to what I was saying. Totally unhelpful. unresolved issue. Couldn't be arsed. | 1 |
Ryanair | Awful. Flight delayed by over 3 and a half hours. No apology, all crammed into an aircraft quickly and then we just sat there… with no communication whatsoever. Crew were rude and seemed oblivious to paying customers concerns. Then to make matters worse exactly the same on the way back. Delayed flight and NO communication again!Thanks for ruining my holiday. Will NEVER use you again. | 1 |
EasyJet | Awful. Had children with us and charged for bags slightly too big. Never been an issue before. Asked for some compassion from customer services and said they wouldn't refund the £96. Easyjet used to be better than Ryanair but they've now taken the worst airline in the world award! | 1 |
Ryanair | Awful. I realise this is a budget airline but the seats are extremely uncomfortable. I am not tall (5'10) but my legs were touching the seat in front when I was sat up - not slouching (that would have been impossible). No netting on the seat back to put your bottle of water in or your phone. The aisle was so narrow you could barely get down with all the carry on bags being brought on. The staff were friendly enough, but there appeared to be no structure to the scramble of people trying to find seats and put luggage away. Overall I was very disappointed and will certainly think twice before using them again. I'd rather pay more and not go abroad as often. | 1 |
Ryanair | Awful. If I could give it minus stars I would. Charging people almost 50 euro for small backpacks, letting others through with larger hear bags, briefcases. Over an hour late. Multiple gate changes within a short period of time. What a shameful company, I would be mortified to work for them. Will avoid in the future | 1 |
Lufthansa | Awful. Illegally did not allow me to board. Had the authorities on the phone and they still refused without giving a reason. Ask for a refund, they took 3 months to get back and deny it without any possibility to follow it up and have an actual conversation. I know someone who owns a travel agency and they will never ever use Lufthansa for any clients. The small amount I asked for a refund for will now turn into 10's of thousands which they will lose. | 1 |
Vueling | Awful. Impossible to get refund even months in advance | 1 |
Ryanair | Awful. Ive flown with them many times between London and Dublin. Will always try to avoid flying with them even if it means paying a bit extra.Your flight will be delayed 70% of the time. They will try to charge you for a wheely bag. To make things worse, you will get soaked in the rain when boarding the plane. | 1 |
EasyJet | Awful. Just awful. | 1 |
Lufthansa | Awful. My flight was cancelled 4 times after 3 rebookings. And now there is no flight available for a week. | 1 |
Lufthansa | Awful. My flight was delayed for 5 hours and 50 minutes. When I first contacted them, they immediately offered me 400 euros compensation. Once I gave them my bank details, they took that offer back and said I am not entitled to anything without explaining why. Their customer service staff is completely incompetent and doesn't answer questions you ask, they just repeat prewritten things. All I got was a 15 euro voucher that no longer covers food and drink, only food, because things have gotten so expensive. But really it is the fact they offered me the compensation and then took it back without any explanation that really annoyed me. By reputation, I thought Lufthansa was a great airline but they're only good as long nothing goes wrong. | 1 |
EasyJet | Awful. Need to get home for a family emergency only to be told there's a fee of over £120 | 1 |
EasyJet | Awful. No customer service given either by phone or chat. | 1 |
Ryanair | Awful. No refunds, no flights and still selling tickets and then cancelling | 1 |
Grupo IAG | Awful. No seat selection. Cramped seat in a middle seat despite my very broad shoulders. Pretty sure the check in clerk did it on purpose. Truly miserable flight experience.Will never fly with them again | 1 |
Ryanair | Awful. Our flights were cancelled, our information muddled up and we are STILL fighting for a refund which we are due! You go round in circles being told the same thing on their chat line and it's virtually impossible to speak to someone. When I did the call handler was very rude, didn't know what to do and consequently hung up on me! No chance of speaking to management. Absolute shambles I would not recommend this airline. 🤬 | 1 |
EasyJet | Awful. Spent over one hour waiting in a chat, then when I was not looking, A message appeared to say the chat had been closed. Easyjet customer service is shocking BAD. | 1 |
EasyJet | Awful. This person did not resolve the problem and was extremely rude. | 1 |
Vueling | Awful. Truly awful. Just called customer service because I wanted to change my 15kg luggage to 20kg. Apparently this is against their policy and I can only pay for another 20kg bag on top of the one I have already paid for... The rude guy on the phone's attitude was very much "well that's your problem, not mine" and hung up when I asked if I could speak to anyone else. Disgraceful. | 1 |
EasyJet | Awful. Waited an hour for a response to then wait 2-3 minutes between responses and never got my problem solved. | 1 |
Jet2.com | Awful. Was due to fly from Funchal. Every other airline flew as normal. Jet2 postponed initially for 9.5 hours into a period of time when there was an adverse weather warning, so unsurprisingly the total delay was 30 hours. I had work the next day so had to book a new flight with easyJet. They are refusing to refund the cost of those flights and I'm having to sue. AvoidI have been in contact and was told the reason for the delay was weather. No evidence at all was given to support this contention and I flew out at the scheduled time with a different airline - all other flights that weren't jet2 also departed. | 1 |
Ryanair | Awful. Worst experience ever. Mixed information, I won't be booking again | 1 |
Grupo IAG | Awful. the IT issue has been there since July and they cant solve it now.Everytime they mentioned it takes 7-10 business days but it comes to nearly 90 | 1 |
Ryanair | Awful. £115 fee for a namechange on a £29 flight. | 1 |
EasyJet | Awful... they charged me £50 for my bag being slightly too big... its disgusting... like an extra £10 would be fine but where and who made up £50!? She didn't even check me in properly i had to get off the plane for them to scan my pass... absolutely useless and Robbing ***** paid enough for the flights anyway but they want money for nothing. And food on the flights... just shocking. If you can avoid easyjet, please do. 🙠| 1 |
EasyJet | Awful.First flight was cancelled, re booked a flight that was then delayed 4+ hours. Getting us to board the plane. Then got told not due compensation | 1 |
Grupo AirFrance-KLM | Awful.Recent experience: flights cancelled with no comms. Next two attempts at flying, they lost all the booking details somewhere between AF and BlyBE, making online check in impossible. Also, their apps are awfulPreviously very spammy on the comms | 1 |
Eurowings | Awful.they told us to pay for the hotel and that they will compensate that and they deny to do it.Absolutely inconvenient.Stay away from them.cost me a whole day and 400£ extra. | 1 |
EasyJet | Awfull awfull service , I need to speak to someone about my booking. I am going round & round in circles please help. I have never had this problem before with EasyJet. | 1 |
SAS | Awfull company. Stop this company! They let people enter the plane after that they told there is some technical problem. People have to wait more than an hour in a hot plane without any water or airco. No explanation of the crew. This company must being stopped! | 1 |
EasyJet | Awfull customer service had to wait over 20 minutes to be cut off | 1 |
Ryanair | Awfull experienceMess up my booking making me pay extra 150 pounds for my luggage when i already paid it.Tried to get the money but nothing, many calls later and nothing.Honestly the worst of the worst. I will never used them again. | 1 |
Ryanair | Awfull if there a minus I would click that !! Please if you think about booking refrain from using these , still waiting for a refund months on when it's ment to be 7 days !!!!! Will never use again | 1 |
EasyJet | Awfull webpage which is not working properly. I tried to get a refund for a canceled flight, after 4 days struggling without success(because of errors overload and blah blah) I had to download their application and with long annoying way cancel flight! This REWIEV is JUST for the WEBPAGE but I just lost it there! | 1 |
EasyJet | Awfull, avoid this company, they are some thieves waiting for your luggage at the gate to measure it and charge you twice your ticket price,My luggage was cabin size standard which all airlines accept it, Easyjet charged me £90 for two bag, because of the luggage wheel was out of the box only 3 cm. | 1 |
Ryanair | AwfullllllllAvoid Ryanair….Only ever flown with easyJet and British airway in the past.All the staff on flight TNVJQJ need a warning.Miserable, rude and bad customer service.No greeting when on the plane.Queued to go toilet for 15 mins to go be told to be sat down and repeat x3,Rude to my girlfriend when she needed her inhaler from my hand luggage.AVOID RYANAIR.Flight delayed by nearly hour and half….. | 1 |
EasyJet | Awfully horrible experience using Easy Jet. They're bloody robbers - and try and take your money at every opportunity. I travelled light with a small carry on - still they charged me as they said it was a 'smaller plane'. Absolutely pathetic as it was the same size aircraft we used to travel from Birmingham. My small carry-on fitted easily on to the aircraft en route to Paris as it would have from Paris. However, I was abruptly forced to pay for my carry on when returning! I obviously refused to pay on the grounds of unjust treatment, however they contested the refusal telling me to either pay or miss the flight and purchase a brand new flight ticket! Never again will I be using this hideous airline. Budget airlines like Easy Jet are a con, and if I'm being totally honest, the aircraft themselves are kept in an atrocious condition. | 1 |
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