Airline
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5.97k
| Rating
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10
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Ryanair
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Awful companyLooked at prices for me and 5 family members online and would cost an extra £20 per person to book as a group so I booked for myself and one child all went fine, then went back on to book the rest of my family and they put the price up by £50!!!! less then 5 minutes after making the first bookingNow I could understand a few pounds as this how they make money no hiding that fact but £50!? It is just disgusting as what am I supposed to do now sit and wait at the airport with one child whilst my family catch a later flight?This is how they make money charge more for bigger groups so they book seperately and after the first booking hike the prices right up so they have no choice but to pay more as they do not want to fly seperatelyRobbing and cruel this company
| 1
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Ryanair
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Awful culture and behaviour right throughout the airline.Companies are led by example, and Michael O'Leary provides the worst possible example of how a company should service and treat its customers.Absolutely avoid completely and use other airlines.
| 1
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Turkish Airlines
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Awful customer care, expensive tickets that do not reflect the service provided, bad food, small seats with no leg room... Also tickets are nonrefundable no matter what. In other words I will NEVER AGAIN use this airline. EVER! Just read their reviews online and in Facebook and you will understand what I mean.
| 1
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Iberia
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Awful customer experience. I was blocked out of my Iberia Plus account for over a week because of some technical issue on their end and I could not get anyone to help me fix the issue. Every time I contacted them, I was told to do the same thing (click to reset my password) for over a week, which did not work. I was trying to book a flight using points so I needed to get into my account to book the flight. The only way I finally got in touch with someone who seemed to care and understand that resetting my password wasn't working was through Twitter and it took them over 7 days to escalate my case to IT which meant that I was forced to book my flight more than 10 days later than I was supposed to book it. Once I finally was able to get into my account and book my flight, I needed to change my flight by 1 day which incurred a $25 change fee. Considering the headache I had with trying to book the flight in the first place, I asked them to waive this change fee. I was told (through their Twitter account) that it's not possible to waive the change fee, no exceptions no empathy, nothing just a hard no. Awful experience, do not recommend.
| 1
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Lufthansa
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Awful customer serivce, charged lots of extra money (their mistake) and wouldn't give promised refund. This is the only one star review I have ever written.
| 1
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Lufthansa
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Awful customer service - had our booking changed at short notice to include an an 8-hour layover for a connecting flight (from 2 hours originally). When we called to ask about other options we were put on hold for 40 minutes before being hung up on. When we called back the call center representative didn't really understand English and told us to go to the airport to ask! A terrible experience and we will try to avoid Lufthansa in future if possible.
| 1
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EasyJet
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Awful customer service - no sense of any sympathy at all.
| 1
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EasyJet
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Awful customer service after a holiday booked directly with them. Wrong communication given and when calling them from the holiday to check was again given the wrong information. Trying to contact them to make a complaint they do not answer or send you strange emails entitled "do not reply"
| 1
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Ryanair
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Awful customer service and administration, arrived at airport before the time recommended! It then took over an hour to check in, security wouldn't fast track us, so we missed the gate closing time still arrived 15minutes before the flight was scheduled to leave but was turned away. Then charged superfluous amounts to get a different flight whilst ryan air took no acknowledgement of the poor administration on their part and showed no concern or want to help remedy the situation.
| 1
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EasyJet
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Awful customer service as usual by easyJet.Cancel flights, disrupt another, make it impossible to talk to somebody.
| 1
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Ryanair
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Awful customer service at their help desk. The girl was simply stupid and couldn't understand what I wanted, made me wait for 20 mins and then said that I requested different thing. Also had to pay three times for the same luggage.
| 1
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EasyJet
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Awful customer service by this appalling airline. I will never use these idiot5 again!!
| 1
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Grupo IAG
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Awful customer service cannot get hold of anyone on phone and the online chat was terrible all British airways do is rip of customers will never use this company again Virgin Atlantic all the way
| 1
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Grupo IAG
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Awful customer service experience after BA cancelled my flight. 6 calls to resolve a simple issue. Been a loyal user of Avios and saved up enough points to book a First Class flight with a companion voucher so me and my partner can travel. BA cancelled the flight which is 2 months before the companion voucher expires. Avios availability looks nearly impossible this late on. All flights to the destination many days either side were also cancelled, resuming later. They wouldn't let us re-book via alternative airports for the same dates. They wouldn't let us push it forward by more than 3 days... but there wasn't availability on those days. Spoke to 2 people who gave us availability 1 week later. Not ideal, but ok. I check with my partner and call back and the 3rd person says there was never any availability on that flight and I would need to call back. Called back (call 4), on hold. Same person. Called again next day and line on the email was wrong line. Couldn't be transferred due to BA's faulty tech. Call 5 - called contact number 4 on the number on my cancellation email. Call 5 couldn't help with an Avios booking. He gave me an Avios number, called and it was Aer Lingus (Contact number 5 now). So person 4 messed up giving me the wrong number. Now called contact number 6 and finally got through to someone helpful. Awful and a waste of time. Not in-keeping with the image BA's brand gives off.
| 1
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Ryanair
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Awful customer service experience when trying to fly with Ryanair for a close friends wedding in South of France. They have changed the time of our flights TWICE now. On the first occasions they cancelled the flight going out to Toulouse on the Friday morning and told us we had no option but to get a Thursday eve flight meaning we have to now take another day of annual leave and an extra nights accommodation, we agreed reluctantly as we had no other option. Then, we logged onto our Ryanair account to find they have now put us on an early flight on the Sunday morning returning to UK even though we booked a late evening flight because we will be at the wedding at that time - no email to notify us of this, we just happened to go online to check. We have tried to speak to their customer service department about 5x now on their online chat and by phone and have been told that because the flight change isn't yet official they cant move our new provisional flight to the afternoon one which we could just about make. They have no excuses for this and are incredibly rude and unhelpful when you try and speak to them about it. We had one lady hang up the phone on us when we dared to ask for a manager (we were told on the online chat the only way to speak to a manager is to call which is what we did). We waited 50 mins on hold only to have her rudely put the phone down. So now because of their ineptness we cannot guarantee being able to attend this wedding through no fault of our own and will be highly upsetting for us and our friends. Awful airline - DO NOT USE!!! Also if you want to make a complaint the form they tell you to complete doesn't exist...hence why the Trust pilot review is being done.
| 1
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Ryanair
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Awful customer service in complaints that does not listen to complaint, instead recites off same information and staff at gates make up their own rules as to who they choose to measure cases.My cabin case which I've never had an issue with in 5 years with Ryanair and other airlines was about 2mm out of the Ryanair box due to the slight curve on case. It fitted perfectly otherwise. They charged me £70 at gate!I had already paid for my fare and paid for my cabin bag to be on board to then be robbed another £70!!The 2 members of staff at gate were rude and quite obviously selectively picking people. They were then standing gossiping about peoples bags not fitting and laughing about it.Other customers with severely oversized luggage werent charged for oversize as they werent even asked to see if they fitted, hence the selectively picking people.The flight wasnt even a full flight either!I even took photos of my bag in the cabin to show I had plenty space left and took photos of other passengers who clearly squeezed theirs on to fit. Ryanair dismissd this information.I will never fly with Ryanair again. They clearly care more money than customer service and their repeat customers.
| 1
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Lufthansa
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Awful customer service no better than a budget airline
| 1
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EasyJet
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Awful customer service no way of speaking to anyone regarding a query my question is generic so no answer
| 1
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Grupo AirFrance-KLM
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Awful customer service that can't provide clear answers. Feel like I'm going in circles with them. Said online they would offer a refund for a flight they cancelled like any other decent airline but then only refund taxes or offered a voucher even though that violates EU and US regulation. They prefer to keep my money as a free loan. Will file a charge back and a U.S. DOT complaint.
| 1
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EasyJet
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Awful customer service when a bag is lost. Website to report didn't work and the telephone service was awful and they could offer nothing.
| 1
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Pegasus Airlines
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Awful customer service!! Waited 20hours with two small children!! Not even got blankets for them to sleep. I have travelled around europe and never ever experienced this kind of behaviour!! They offered voucher for burger king and wasnt even eatable. Avoid this airline!! The staff shouted at most of the customers, its shocking
| 1
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Vueling
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Awful customer service, I finally got through to a representative to receive my refund and she told me there is no possible way to get a cash refund now.
| 1
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EasyJet
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Awful customer service, appreciate busy and storm but received email saying flight was cancelled and it hasn't been. Spent a full day trying to contact easyJet stressing for nothing
| 1
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Grupo AirFrance-KLM
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Awful customer service, got angry at my partner and made her cry on the phone. Cancelled our flight to see family at Christmas and didn't offer alternative accommodation or a refund. Worst airline I have ever had the displeasure of dealing with.
| 1
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Ryanair
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Awful customer service, no response to emails/ contact forms, no refund
| 1
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EasyJet
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Awful customer service, not helpful at all,just rude and no manor's
| 1
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Ryanair
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Awful customer service, or should I say NO customer service! Been trying to ring them for ages and usually get a message saying that the user is busy and it hangs up! Now been on hold listening to crap music for over an hour and still nothing. The online forms are useless, and the online chat just keeps you waiting for hours. so how are you meant to talk to these people?..
| 1
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Iberia
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Awful customer service, please hire competent people to deal with that.
| 1
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Grupo IAG
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Awful customer service, the agent could not understand what I wanted nor the booking reference number and gave incorrect Information regarding my flight. Difficult to reach at all at weekends. Will not use this airline again especially after having read other reviews.
| 1
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Eurowings
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Awful customer service, they cancelled a flight and offer no help in rebooking. Distrusting behaviour and no help whatsoever. Do not use this service even if it's the last available.
| 1
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Vueling
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Awful customer service, they lost my luggage and took no responsibility, I actually tracked it to Gatwick list property 12 days later, still waiting for my payment for emergency purchases 3 months later! Just being passed around and fobbed off!Update 6th September I'm still waiting for my payment and being fobbed offStill no payment at their 30 day terms - absolutely worst customer service I've ever dealt with
| 1
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Ryanair
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Awful customer service, they refuse to refund due to Corona Virus even though they canceled the flight themselves! They send refund forms that don't work and links that take you to their home page to buy more flights?!! The flight was canceled however within 20 minutes I have received 2 emails about upgrading and extra things I can buy!Never again!
| 1
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Ryanair
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Awful customer service, treated like cattle. Left for up to an hour in tiny waiting rooms with no amenities. Unfriendly staff. Do not fly with them.
| 1
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EasyJet
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Awful customer service, waited an hour to be told not my problem and then ended the chat before I could finish my conversation.
| 1
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Grupo AirFrance-KLM
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Awful customer service, who are clearly trained to keep you in a loop of confusion, in hope that you give up on whatever it is you need help with. Unnecessarily rude flight staff. Stay away upon arrival to the airport, we were told that our cabin bags had to go in the hold because the flight was at (or near) maximum capacity. When our bags came out of the hold, my laptop display was broken. I work remotely and so had to replace this instantly, and getting in contact with Air France has been an absolute nightmare. Firstly, I called their customer service lines several times. Every time is the same result - a string of employees with no understanding of what I'm saying, who direct me back and fourth across various different departments, often knowingly directing me to the wrong department just to get me to shut up. I submitted a claim to Air France directly 3 weeks ago and have still received no response. I've updated the claim several times, they are just ignoring me. Furthermore, on our outbound flight, there was sick on the seat. This being a 13 hour flight, we understandably asked a member of the team to move seats. She then came back with tissues and began wiping the seat. When my girlfriend stated that we didn't want it cleaned but rather wanted to move seats (the mess was really bad and smelt absolutely vile), the staff member very rudely and patronisingly said 'one minute' and then continued to rub the crime scene with her clearly inadequate bits of tissue. we eventually got her to agree to move our seat. We went and sat at the front where she told us to. A man comes over, head of the on-board team, and starts having a go at us for being in the wrong seat. We tried to tell him 'another staff member moved us here' but he sadly went on to repeatedly tell us to move for about 5 minutes, before eventually realising what we are saying, apologising, and leaving us in peace in our new seats. On our inbound flight, we did not receive the veggie meals we asked for. The lady just said 'No' repeatedly in again, an unnecessarily patronising tone, and continuously denied that we had requested vegetarian meals. She offered us meat meals instead. After we made it very clear that we were unhappy, we were given an armful of bread rolls and cheese to resolve the issue, as we'll as an extra desert and one pasta dish. This may have been the best they could do at the time, but was not exactly sufficient for a 13 hour flight. Furthermore, we've checked our booking and it clearly shows that we asked for vegetarian meals. This was just one return booking, and they did so many things wrong. It amazes me that big companies like Air France can get away with having no customer service whatsoever.
| 1
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EasyJet
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Awful customer service. A family member is currently in end of life care and easyjet make it near impossible to speak to them directly. Eventually got through to someone where their background noise made it impossible to hear them. They hung up after 2 minutes of conversations as i had difficulty understanding them. Extremely rude customer service representatives. I am pursing a refund as we will not be able to fly as we wish to spend time with our passing family member before they leave us. A heartless company to deal with, no moral compass nor compassionate understanding. They should be ashamed of themselves!
| 1
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Wizz Air
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Awful customer service. Awful communication and lots of hidden costs. For my return flight from Warsaw to Paris, WizzAir app wouldn't allow me to complete online check-in the day before, nor the same day, hours before the flight. I thought it was something related to Covid regulations, so I went to the airport as early as possible, and I had to pay 35 euros to do a check-in at the airport. That is, after I paid already for priority boarding at 42 euros, on top of my ticket price. Then upon emailing their customer service about the situation, with photos of receipts and boarding pass, they denied me a reimbursement, citing it was my responsibility to do the check-in before, whereas it was theirs to provide me access to the check-in. Also, their aircrafts are very uncomfortable, noisy, and they feel unsafe. And their flight attendants tend to be a little rough and prosaic. They have lost my clientèle for ever, and I will change destinations if I have to, just to not fly with them ever again.
| 1
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Grupo IAG
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Awful customer service. Can't get hold of anyone to talk too. Send emails and online forms which get ignored. Been nearly 6 mths since I logged a refund / compensation claim for £100s of extras after a flight was cancelled by 24hrs, then rerouted to another European airport to then miss that connecting flight back to the UK so another 12 hr delay then only to be flown to the wrong UK airport where our cars were at another one. Total shambles and no communication. Since the claim has gone through its been an absolute nightmare trying to get this money reimbursed and still waiting nearly 6 mths later.Would never use BA again. Rather fly Easyjet!!
| 1
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Grupo IAG
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Awful customer service. Cancelled flight and then agreed compensation. Been told numerous times for timescales but still not sent the money. Still waiting for this money after waiting from 08/10/2024. Got emails confirming that the money would be in my account and still no money. Called up numerous times and managers don't return calls. Worst customer service I have ever seen!!!!! Stay away from this company as they just make up excuses not to pay.
| 1
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Ryanair
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Awful customer service. Cannot get hold of them. Holding on to my money so they don't go bust. Disgusting,
| 1
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EasyJet
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Awful customer service. Contacted them to discuss issue with online check-in which was preventing me from checking in. They didnt even attempt to troubleshoot the issue before telling me "You can keep trying online, but it is better to check in at the airport". in what way is arriving earlier than needed and queuing up to check in in any way better than just entering passport details online and checking in online. crazy.
| 1
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Ryanair
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Awful customer service. Eventually spoke to staff on the online chat. The agent was rude, unhelpful and left / ended the chat before I was able to get an answer to my questions. Very bad customer service.
| 1
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EasyJet
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Awful customer service. Flights got cancelled twice within one holiday in Sep 2022. Which left us stuck and distressed. Call wait time was ridiculous and then when I finally got through call operators were either not helpful or rude. Still to this day they refuse to compensate me for one of the cancelled flights. Using reasons to avoid compensation, rather than owning up to there mistakes and rectifying them.
| 1
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EasyJet
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Awful customer service. For such a big company to wait an hour on the phone and still no answer it is unacceptable. We booked flights for our family holiday this end July but due to Covid19 Easyjet stated we had a right to move forward up to 5 times. So i could not yet find the same dates for next year as they had not opened the summer flights yet and managed to move forward to April. I went yesterday to move forward again to August and although it is the second time it's asking for nearly £200 for the return flight! What happened to being able to move it 5times for free? Scammers! Absolutely disgusting. At least if you are going to charge be honest about it.
| 1
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Ryanair
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Awful customer service. Get anything else if you can.
| 1
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Ryanair
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Awful customer service. I have a number of flights booked throughout this year as I'm getting married back home in Ireland.I was changing one of them and accidentally changed the wrong one.Customer service was not willing to help at all, I'm happy to pay the change fairs again but the flights I want to change back to have all gone up to the next price bracket.The woman just kept telling me I have to pay without listening.A simple but very expensive human error and an incredibly unhelpful service
| 1
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Ryanair
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Awful customer service. I keep going around in circles. My flight was cancelled in June. I paid £200 for the flight and £25 at a later date for an additional tax. I only ever got refunded the £25 but Ryanair claim that they sent a refund of the £200 as well. This however never reached my bank account. I have been on chat to them at least three times. Called them to be told to send them my bank statement, which I did, and still no resolution 7 weeks after. I only got an email today saying that they cannot "classify my complaint reason". That's insane. I am very upset about this whole situation and do not recommend Ryanair to anyone, nor will I ever go near them again.
| 1
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Ryanair
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Awful customer service. I was unable to travel on our holiday as I'm an at risk person due to asthma and had pneumonia twice. Explained this to Ryanair who refused to refund our flights or let us move them to next year. Don't understand how a company is allowed to do that.
| 1
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Vueling
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Awful customer service. Nobody knows about their own company policies.
| 1
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Turkish Airlines
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Awful customer service. Promised to reimburse me for their delay. Numerous chases and numerous TK numbers. No payment. No apology. No communication despite numerous emails and phone calls. If you have a choice, don't fly with Turkish Airlines.
| 1
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Iberia
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Awful customer service. Rude staff and then finally luggage late and had items missing that they now say is not their responsibility
| 1
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Turkish Airlines
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Awful customer service. Several delays without notice or apology. They didn't bother when I asked the reason why the flight delayed. Chief of cabin crew said "This is not a bus for you, flights usually delay, if you don't like this never come to Turkish Airlines". What a reply from an unprofessional, untrained and illiterate staff. Definitely not buying a ticket from Turkish Airlines again.
| 1
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EasyJet
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Awful customer service. Staff know absolutely nothing.
| 1
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SAS
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Awful customer service. Staff misleads you, file a complaint and asked them to address the notes that they made on file each time. They do not comment on this and instead refuse to explain why they can't find any records of what was explicitly asked to be noted and was confirmed on previous calls. In the end, they close down your case and refuse to acknowledge your questions. I've never had such terrible customer service or a refusal to investigate what happened. Admittedly, I'm not sure how they run their business.
| 1
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Ryanair
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Awful customer service. They decided to nitpick my bag even though it fitted into their box which incidentally is getting continuously smaller. Didn't even have a carrier so why the hell would I be harassed by staff? Awful rude staff.
| 1
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Grupo IAG
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Awful customer service. They just try to wriggle out of everything and don't even bother responding. I don't even know how this business is still profitable. Stay away - you have been warned!I will never fly with BA again. It's a disgrace they are supposed to be our flag carrier.
| 1
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Ryanair
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Awful customer service. This airline is not able to get you a boarding card in time to make your flight when you arrive at their desk an hour and a half before your flight. Their motto should be "The customer is always wrong and we don't give a sh!t"
| 1
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EasyJet
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Awful customer service. Tried countless times and either been disconnected to had to hang up after 1 hour. Longest wait was 3 hours after I hung up. How this company survives is beyond me. Maybe best that they do go under.
| 1
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Lufthansa
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Awful customer service. Unable to tell me if additional baggage has been booked on flights or not. Kept on hold for a long time and then they just hand up.
| 1
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Vueling
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Awful customer service. Vueling has cancelled the flight, then they provided me with fligh voucher instead of money, finally I couldn`t use it, and customer service just ignored me. Simply lost 250 Eur.
| 1
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Ryanair
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Awful customer service. they talk to you like you are juvenile dellinquent. My bag was matching the sizes on their website, but some Nazi Ryanair man in Bristol airport intimidated me and made me pay £75 pounds even though I had carry on luggage. The worst travel experience of my life.
| 1
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EasyJet
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Awful customer service..if you buy your flight and you need to do any amendments that cannot be made online..you better book a new flight and waste your money than getting through to someone to sort out your issue. Terrible service
| 1
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Lufthansa
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Awful customer service.I had to reserve a seat and a cot for a flight.First call - the person said there was an error and hung up.Second call - error on the system again. I requested to speak to a supervisor, they promised a call back in 24 hours.Third call - supervisor call back never happened. I asked to speak to a supervisor and was placed on hold for 30 minutes before I had to hang up.Fourth call - no record of any previous conversations on the system. Supervisor call back refused as "supervisors don't work on weekends" contrary to what the previous handler had told me.Awful service. I would use any other company if I had the choice.
| 1
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EasyJet
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Awful customer service.My flight was changed from Alicante to Murcia, through no fault of easyjets. I was informed I could reclaim the costs of the extra travelling to the new airport. when I tried to reclaim I was told no.The prices these people charge for the service you get is just ridiculous. Staff on board are always grumpy and rude. The whole experience is just horrible.**update as at 30 Jan 2020. Easyjet have agreed to refund the costs I incurred for the extra travelling.Thank you
| 2
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Ryanair
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Awful customer service.They started the boarding while the plane wasn't ready. This resulted in passengers waiting on the tarmac under the rain for 40 mins. Customer service didn't help with the complain and I felt like it was AI responding to my query…Extremely disappointed.
| 1
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Grupo IAG
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Awful customer services spent over 3 hours trying to update an Avios flight - 4 days since the initial call and tickets are still not issued. Every time I speak with someone in Customer Service I get told something different, there is no consistency and I don't feel like I can trust the information that I am being given. Some of the centre staff are rude and arrogant - calls were cut off forcing me to phone back - terrible experience - UK needs a new national flag carrier!!
| 1
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Grupo AirFrance-KLM
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Awful customer services. You can never get through by any means fair or foul. They insist you check in early but their website is down.
| 1
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Ryanair
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Awful dealy for no reason, the aircraft is parked and ready two hours before departure, yet still it's dealyed for no reason. I will never take this airline
| 1
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Grupo IAG
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Awful delayed service! The plane smells bad and no space for carry on bagsIt's disgusting it's now midnight was suppose to land at 10pm!Never again
| 1
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Ryanair
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Awful delays
| 1
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Ryanair
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Awful doesn't even come close ! Terrible customer service not willing to help with anything ! So we are not allowed to fly because of Covid and only for work what wouldn't be my case , so I wanted to change or cancel flight . Well only to learn that the route Prague Manchester has been cancelled and no flights in the future . And they can't cancel my flight. So I've asked if I can at least get a refund for my luggage . No I can't as well? Their advice was to book to another destination . Well if you must travel to Spain in the future why don't you travel to Greece ? Same thing for Ryanair . Complete joke . Money grabbing airlines !
| 1
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EasyJet
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Awful employee on the otherwise ended the chat early and had no understanding of my issue. Please read correspondence especially the last few comments made in this conversation please
| 1
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Vueling
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Awful everything. I have flown with Vueling six times over the past three months. On the first flight, they lost my luggage and then subsequently delivered a broken suitcase. They have not reimbursed me for either incident and it's been 3 months. Two of my other flights were greatly delayed, while two more were cancelled within a week of flying. It's impossible to get through to a human when you call them and they are completely unresponsive to emails. Scandalous airline.
| 1
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Vueling
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Awful experience & customer service from Vueling.I have an upcoming booking for flights to Spain, made several weeks ago:On the 30th May, I received an email stating that the return flight had been cancelled, I therefore used the website to update my flight options with no available direct option & the only choice being to connect via Barcelona - it is what it is & I accepted.Last night I received another email, stating that the cancellation was in error & I could revise my booking to the original flight times. When trying to manage my booking online - the website would not allow me to progress with the same outbound flight & therefore unable to amend my return flight.Ringing customer service is a joke - you are sent through a maze of automated options, which routinely direct you back to the website (which doesn't work) and cuts you off the call.Finally managing to speak with a customer service agent - I was informed that my original flight was fully booked & blamed a system error. The staff member refused to hear my complaint or discuss any compensation & stated that I needed to raise a compliant via the website.The complaint system is, again, automated / bot. As my booking is greater than 48h before the flight - the system will not allow you to progress or even raise a complaint!Absolute disgrace of a company and customer service.
| 1
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EasyJet
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Awful experience , waiting for long and the minute I wasn't replying the conversation closed. Didn't get what I wanted to.
| 1
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Ryanair
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Awful experience - we checked in online but the bar code didn't work so we were asked to pull them up on our phones. we logged in to the app but somehow got charged £20 each. We thought this must be the charge for taking our bags on board so we proceeded to the gate only to be told we had to pay an additional 25euro. We were confused and asked the lady at the gate to explain as we had already paid £20 but she was very rude and refused to explain properly as she was too busy. We ended up paying the extra costs as she said we couldn't board the plane unless we paid. She then refused to take talk to us or take our money until the last person had gone through the gate, all the while making us feel she wasn't going to let us on as the gate would close. No customer service whatsoever. Ryanair do not make it clear what their baggage policy is - hence they end up with confused passengers at the gate losing their tempers with the rude staff. Never again
| 1
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Vueling
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Awful experience .scammeers they took my 120euro for that small seats .the crew members are not any all friendly . They charged 120 euro extra for the smallest baggage and ihad to pay . The flight is delayed and all these arr scammmmms . Just experienced . Never ever travelling with this scammers .
| 1
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EasyJet
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Awful experience Gatwick to HurghadaPaid for speedy boarding sttod in a corridor for over 30 mins
| 1
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Lufthansa
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Awful experience and disrespectful personnel both in Copenhagen and especially Munich.We lost our connection flight because of lacking personnel and track maintenance in Copenhagen.They confirmed we will be taken care of accordingly with hotel vouchers and rebooking assistance when we will have arrived in Munich because the delay made us lose the other flight.These were all lies. We even had to find on our own where are our carry-on luggages, waiting for 30 minutes after everybody took their luggages already. This happened because on the last moment they decided to take some extra luggages down into the plane because of "not enough space" which was a total stupid action, not choosing to take care of the bigger ones plus there was still enough space...Not to forget that our luggages were on another line that we had to figure which one was it. My friends and I had the S & M sized luggages. Pure stupidity why they weren't taking the biggest ones which were so visible and obvious to take...Did I mention we are 4 in this unpleasant situation? No one left to help us or advise because we arrived outside of working hours. That's what the employees told us a few minutes before they closed... We were forced to stay and sleep in the airport for almost 10 hours, not wanting to pay on our own for anything as we don't trust Lufthansa anymore.Unfortunately we were also split, 2 in the morning, 2 in the night. We had to contact your online client support for many times each one of us, being such a frustrating experience, promising and promising and in the end we had to talk to an agency for clear support.No compensation, no assistance. No respect for us. There were others as well from different flights, but in the same situation.Worst experience by far. Bravo.
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Ryanair
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Awful experience at Marrakech Menara. The staff were extremely unhelpful, sending us on a wild goose chase to the point where they finally let us get our tickets 5 minutes before check in closed despite arriving three hours in advance of our flight. They tried to charge us for our luggage, late check in, AND for not having our boarding passes printed out in even though our bags were fine and we had checked in on the app earlier in the day. An absolute scam.
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Ryanair
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Awful experience at a Berlin bag check. They did not mesure the bag and said it was oversized. Charged 60 euros. When I said I have paid additional fee already, they said that I will not fly this plane if I proceed complaining. It's like they put a pressure on you in front of the line.
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EasyJet
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Awful experience booking baggageTotally unreasonable policy, just minutes after making a purchase on unclear app.
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Lufthansa
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Awful experience flying with Lufthansa and it was the first time ever. Useless staff in the customer relations department. I will try to keep it brief as it's a long story.I rebooked a flight due to being denied boarding on my original trip the day prior (my own fault due to ever changing COVID regulations, but staff at the airport were very rude and unsupportive). Telephoned Lufthansa and changed my booking to a new destination, the day after. I was assured that hold luggage was included. I arrive at the airport the day after. It takes Lufthansa between the desk staff and telephone support staff well over 2 hours to assign my new route to my ticket number, I very nearly missed my flight as a result of their useless and slow systems. Then at the last moment I'm told I have to pay for my luggage. I'd already paid a fare difference to change my booking and as I said I was assured that my hold luggage was included. I had no choice but to pay, or I really would have missed my flight.I contacted customer relations and explained everything. They just will not refund the money from the luggage which in my view is completely unfair, because they told me over the phone that it was included.I think their manner, professionality and trustworthiness is absolutely 0. I will never fly with them again, I can guarantee.
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EasyJet
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Awful experience from every single angle, lack of response, several hours waisted on the chat....
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Ryanair
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Awful experience in all honesty. Paid extra for priority to actually board the plane after most standard passengers.In addition, and more frustratingly, I was struggling on crutches and had to lug my bag up the steep stairs with no acknowledgement or assistance.All in all this was a horrible time and I wouldn't recommend to anyone, especially those who find it hard to get around!
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Ryanair
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Awful experience so far, still no refund for my cancelled flights in May 2020! Very poor and will now need to spend more time reporting them to the Civil Aviation Authority!
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Ryanair
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Awful experience that caps a series of bad experiences. Denied boarding due to not having a PCR, though we were allowed to fly because we were previously infected. We got a flight the next day after spending 3 hours talking/arguing with Ryanair staff. London Stansted staff were unhelpful. Ended up costing us more than €400 plus extra vacation time at work. My wife is a surgeon, so the mistake caused her to miss a shift and caused patients to miss their appointments. I'll pay hundreds of extra euros to not take ryanair again. It's not worth it. Don't fly with them.
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Ryanair
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Awful experience that ruined my vacation almost twice. On June 30, 2022 they cancelled my flight to Krakow due to crew strike which made it impossible for me to take a connection train and get to Ukraine.I booked another flight and was supposed to leave on June 12. At the airport, they announced a delay, this is when I read that they went on strike AGAIN and I immediately built an alternative route to make sure I get home this time, even if it was damn expensive.I kept waiting for 2 hours, Ryanair airport staff were saying 'we don't have crew so we don't know if we fly at all'. I decided to go for my alternative flight since I was afraid Ryanair won't fly again.Later I figured Ryanair departed with almost 3 hours of delay, but since in their statement they mentioned the delay was 2h52min I can't even apply for a compensation.An awful experience that I never wanna have again and so I won't book Ryanair again.
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EasyJet
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Awful experience trying to change the dates of easy jet flights due to 13 year old son fracturing his pelvis and unable to go on any rides in Disneyland Paris. Staff rude, unhelpful and wanting to charge additional £1100 on top of original costs for the flight price.
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Lufthansa
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Awful experience trying to get a reimbursement for the overnight stay and breakfast meal. With some excuse of FOD (Foreugn Object Damage) from the 3rd party that Lufthansa has no control over, a full reimbursement will not be given. Yeah right... Lufthansa double screws you. First for the delayed flight that water my time; second, taking this bogus excuse and steals your money. I would give a zero for this review on my experience with Lufthansa. Never again.
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Norwegian
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Awful experience trying to reschedule flights due to covid restrictions, lost over £500... :(
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EasyJet
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Awful experience where I still have no received my reimbursement for my flight ticket.We were emailed on the morning saying our flight home had been cancelled- we were due to fly that day and had checked out of the airbnb.The next flight with easyjet wasn't going to be until 2 days later, which was difficult with a baby.We were told that we could booked new flights with a different airline and get them reimbursed.Over 4 months now, with back and forth 7 day wait emails and numerous phone calls every other day. Some days where it would just cut after being in the queue for 40 minutes, other days I wouldn't get through to the claims team at all and calls would be diverted.Easyjet said that they have processed the payment but I have yet to receive it. I've sent them my bank statements. They are making it really difficult to track this payment and get my money. They refuse to give me a transaction ID to follow it.Super poor customer service, where I am getting nowhere with resolving the issue.
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Lufthansa
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Awful experience with Lufthansa and Frankfurt Airport in general.We booked our flights and Lufthansa recommended buying a lounge pass, which we did as we had a long stop there.To our surprise, once we arrived in Frankfurt airport, we discovered that the lounge they had sold us was on the other side of the airport and we would need to leave and get through security again. Mind you we were only able to get some help after our third try speaking with staff (the instructions they gave us were all different).We then went to their help desk and were told by the staff to try the other lounge that they would let us in. Guess what? They didn't and told us we had to email to get a refund for the lounge as we could not use it.After all this stress, we then proceed to security where the gentleman (the only nice person we found in Frankfurt airport) told us it was a bit early to get through security and to return at 10:50. Very well, we return at this time only to be told by a very rude lady we can only get through at 11:30. Once we explain to her we were told to come back at 10:50, she has the audacity to say "no one told you that"… I mean, excuse me???Well we're waiting now and I'm so terribly annoyed that I am using my time to leave a review.Lufthansa, please step up on the customer service, this is completely inexcusable and if your staff can't be remotely nice to people maybe they shouldn't be working in a customer facing role.Awful awful experience. Never flying Lufthansa again in my life!
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Ryanair
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Awful experience with Ryanair, left stranded with my 2 young children in Alicante with no hotel or flights to mallorca. Awful airline where no food were offered to young children who have been travelling since 3 am! Never flying with them again!
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Turkish Airlines
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Awful experience with Turkish Airlines flown with them on August 11th from Heathrow staff were rude, were not happy to be there. Flight was very uncomfortable.Flown with them on 3rd September and the flight has been delayed due to technical issues but they fail to update their passengers with what is happening and how long the delay is. After searching online I found the flight was delayed by 2.5 hours not a single member of staff told us that this was delayed. They only made the announcement as I made them. Overall a very poor experience and it is meant to be the '6th best airline in the world'. I will not be using this airline again.
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Ryanair
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Awful experience with customer service. Impossible to get taxes refunded for flight I did not board.
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EasyJet
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Awful experience with easyJet travelling from Lyon to London Gatwick. Before check-in had to stand for over 30 minutes as there were no seats, door unopened at gate. Then delayed by almost 2 hours due to staffing problem. Was lucky to have a seat at the gate area, most passengers did not. Asked for some water or food but Easyjet insisted on charging. Ground staff unhelpful and did not apologise once. Inflight the captain did apologize, but again no free food. Almost 2 hours late.
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Iberia
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Awful experience with my 18 years old guest. I am shocked. Flight Madrid/London, 7:35 am.She gets to Barajas airport at 5:10 am. There is a long queue at the check in.After 75 minutes wait, the lady at the check in tell her in an unfriendly manner she can't check in the lugagge as the check in is closed.She had to go all the way to the boarding gate with a large suitcase and hand luggage. She asked for the boarding gate and was told to look in the screens, not even bothering to answer.She nearly missed the flight with another person in the same situation. And she was connecting in London to another destination.If passengers are arriving to the airport a good 150 minutes before flight departure, should they nearly miss the flight?????? This must be a joke.If the queue gets longer and longer the company has to make sure to check in for those passengers with imminent flight departure instead of treating them so rudely.Such unprofessionality, unkindness and arrogance goes beyond my understanding. Employ more personnel at the check in. It is unbelievable.I feel ashamed to be Spanish in this instance where the country airline can act this horrible way. I will make a formal complaint to the company and will never fly again with them. I had quite a few problems in the past.A very disgusting and traumatic experience for a young lady. A shame that conveys a very bad view of this country.
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Vueling
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Awful experience with vueling at Gatwick airport.Their staff in the airport made a mistake with my luggage which ultimately meant I couldn't take the flight. No help was offered to me at all. A vueling staff member at Gatwick called Hernietta was really aggressive towards me after she realised her mistake, I think so I would think it was my fault.I contacted customer service and I have only ever recieved automated or template replies.I would never fly with this airline again.After contacting your customer service team again as directed by the reply, I received yet another automated reply that did not respond to the complaint.It is really disrespectful to treat people in this way.
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Wizz Air
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Awful experience! Cancelling the flight 4h before the flight. No replacement of same day flight and not covering you any additional expenses. Avoid this company on any cost!
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