Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Very bad service, no response to e-mails and no response to the Customer Service Reference Number. No customer support. Flight changes with the inability to receive a voucher or a refund in C19 times (very restrictive rules for changing flights by the carrier). | 1 |
Lufthansa | Very bad service. Can't get in contact with customer service and to many mistakes. I will try not to use Lufthansa again. | 1 |
Ryanair | Very bad service. Disgusting. | 1 |
Grupo AirFrance-KLM | Very bad service. Missed a flight, bought a new ticket. Now I want to go back, they fu@$#king recalculated my ticket and force me to pay 40 euros extra. I fly every month. Very bad service. | 1 |
EasyJet | Very bad service. No answers to my questions. Asked me to contact another customer support, but the link was going back to the form I completed one month ago. | 1 |
EasyJet | Very bad service. Nothing work with booking, checkin, costumerchat and so on. | 1 |
Ryanair | Very bad service. Spent more than 600euro fpr my family to come to Barcelona from Italy, but as noe the situation is not the best due to COVID, first of all I tried to call mpre than 10 times (each time more than 30min on the phone - but no answer..of course got charged for each phone call). Finally i got in touch with them and tried to find a solution to re-use my moeny in somehow: they said no refound (which i do understand), no vaucher, not even possibility to change dates without getting charged (changing dates, or names will cost me more than i spent already)....meaning that i lost 600 euro. RYANAIR, THE WORST | 1 |
Ryanair | Very bad service.I paid for priority boarding and still I had to keep my bags on my legs with the baby.Staff was not helpful even.Customer service team is not helpful as well.Never recommend anyone.K Singh | 1 |
Iberia | Very bad site, with bad services that are not synchronized with the airport offices.I bought an extra luggage online and it was not recognized in the airport. I had to pay the same luggage the extra fee from the airport.THIS IS ROBBERYVery BAD services and personal | 1 |
Turkish Airlines | Very bad stuff to deal with. In Istanbul airport, I experienced very bad stuff and unprofessional in technical and assistance for travellers | 1 |
Lufthansa | Very bad that you have to pay more than 50 euros to have a seat next to your friend! You should give people the right to stay together and to chose they seat free when they checkin !! | 3 |
Turkish Airlines | Very bad trip !We took tickets for Istanbul with Go Voyages last winter for this october (26.10.20/30.10.20). Turkish Airlines cancelled our departure flight and warned us only four weeks before. Because of that Go Voyages don't have enough time and solution for us.They both are not serious company because they didn't took their responsabilities. | 1 |
Grupo AirFrance-KLM | Very bad! One of the worst experiences I have had with KLM | 1 |
Grupo AirFrance-KLM | Very bad! We were supposed to get a direct flight home, the evening before we received an email that it had been canceled due to snowfall and we were led to Amsterdam via Frankfurt. We called because we wanted a direct flight, but it turned out that this had never been implemented and we still had to go via Frankfurt. An hour before departure we check the email, the flight is canceled again and this time we are sent via Vienna. It already takes me a day off work and there is hardly any snow in Amsterdam. Erg slecht! Wij zouden een rechtstreekse vlucht naar huis krijgen, de avond van tevoren krijgen we een mail dat deze is geannuleerd vanwege sneeuwval en worden via Frankfurt naar Amsterdam geleid. Gebeld omdat we een rechtstreekse vlucht wilde, bleek deze nooit te zijn doorgevoerd en wij alsnog via Frankfurt moeten. Een uur voor vertrek kijken wij de mail na, wordt de vlucht weer geannuleerd en dit keer worden wij via Wenen gestuurd. Het kost mij nu al een dag van mijn werk en er ligt amper sneeuw in Amsterdam | 1 |
EasyJet | Very bad! Will not take easyjet anymore!This is a scam company. The staff saw us at the end of the line so she asked us to measure the size of our luggage. We took the standard size,when the big luggage checked their staff also let us weight it is qualified, but on the plane, she turned the shelf to a smaller size, and then only the wheels can not fit! I explain to her and she said" i don't know, i'm not there""if u don't pay the bill u stay here bcz it's ur own fault" the staff it's really rude with her words, i have never seen somebody working in hospitality with so rude attitude. and when we got on the flight we saw so many luggages were bigger than us! | 1 |
Turkish Airlines | Very bad!! Almost made me miss my flight due to new people who did not how to charge an extra bag, took literally over an hour to get through check in after waiting in line.Also they forced me to buy a return ticket which legally was not necessary to my destination, and now I'm lacking almost 300€ and they told me at the airport that I can cancel the ticket and get a full refund but I checked and can only get 15€. Customer service is HORRIBLE, and very slow. They didnt even resolve this issue with me. I dont know what institute I can forward this issue to but DO NOT BOOK WITH TURKISH AIRLINES | 1 |
Lufthansa | Very bad!!! Everything! Their service, the plane itself and the whole journey. Bad experience ever! One thing for sure i will never recommend it to anyone. | 1 |
Vueling | Very bad!!!!!!!!!!!!!!!!!! dont try calling its a scam. Only round and round and you never speak to a operator. Only disconnect and referring to the website. And disconect. 24h you can call but you will never ever get an person on the phone!! | 1 |
Norwegian | Very bad, I cannot recommend!I paid 146€ for a ticket. 23 days before the flight I contacted Norwegian, told them I was attacked abroad and had to be transported to a hospital in my country, therefore I couldn't travel. I wanted to switch the dates, but their representative told me I need a medical document in English stating I can't travel for medical reasons and they will refund me, that it's better than switching dates.Once I got off the hospital, I acquired the document and send it to them. Guess what, they refunded me 23€! What a joke? I paid more than 23€ for this document in English (I'm not from an English speaking country, so it was quite complicated) from the doctor and for calling to Norway via an international call, where they have their only number. I wrote them an a-mail on September 17th. Got a reply on October 24th. Really? They ignored most of my other e-mails.Refund me as promised and I will delete this review. | 1 |
Turkish Airlines | Very bad, delay from Los Angeles for no reason. On arrival stood in front of a closed gate because the connection flight was overbooked! Actually my paid seat has been sold 2 times! Zeer slecht, vertraging vanuit Los Angeles zonder opgave reden. Bij aankomst voor een dichte gate gestaan omdat de connectie vlucht overgeboekt was! Eigenlijk mijn betaalde stoel is 2 keer verkocht! | 1 |
Turkish Airlines | Very bad, frustrating and sad experience. Up till now, my four bags are still missing after they cancelled my flight to Edinburgh on getting to Instanbul without prior notification. I have to pay and book a British Airways flight to Edinburgh. For more than 1 week, I have not seen my 4 luggage. Yet, they don't care. I will never recommend Turkish Airlines to anybody I know. After paying over £1100 for the flight, these are all I get. | 1 |
Vueling | Very bad, in Total i had to pay €267 more at the airport. Never buying here again | 1 |
EasyJet | Very bad, no help what so ever asks you to contact airlines takes no responsibilty for anything they will not help their pieces s**** useless staff incompetent. Easy jet airline are ass*holes their dumb and thick they cant do something as simple as realise bags f*** ****+ twits cabin crew without logic or a brain | 1 |
Vueling | Very bad, not allowed to get in the plane, with boarding pass ok, arrived on time at the gate, the staff telling me due to security reason, not allowed to get on plane, even i passed the airport security without any problems. | 1 |
EasyJet | Very bad, we need to pay €50 extra for taking hand luggage | 1 |
Ryanair | Very bad. Not recommended. Worst service and flight company ever.Paid for food but didn't got anything, not even water.They told me that I had to pay extra money again, and this time double amounts to get some water and little food on a 12 hour long flight.I had to pay extra fee for not checking in online too, and extra for having a bag.Taking a lot of extra money from the passengers and you don't have any rights to refunds when their flights are late or not on time | 1 |
Wizz Air | Very bad. They try to charge you with every step. They ask you to break your bag to put it in the space. Sometimes when you pay they don't have space in the plan for it. I asked for a glass of water for medicine and they did not give it. For me. , they are the worst | 1 |
Pegasus Airlines | Very bad. They will kill your holiday vibes in a second! | 1 |
Norwegian | Very bad.Try not to travel with this bad company. Always delay and bad treatment | 1 |
Lufthansa | Very bad: I waited 1h and 45 min to get connected. Since the Corona customer support remained bad. No words. | 1 |
Turkish Airlines | Very badPurchased ticket costing £2944 for two adultReturn was cancelled and only £744 was refunded. | 1 |
EasyJet | Very badly let down with flight cancellation at the very last minute. Left stranded in Hurghada , Egypyt with no reps or further information. App, phone numbers and website not available. Following day we had to arrange our own flights home as easyjet flights were not available for another several days.Very poor service and now they are arguing over re-imbursement of expensed incurred.Pay double but dont flu with easyjet. | 1 |
Jet2.com | Very beautiful | 5 |
EasyJet | Very busy flight both directions from Bristol to Berlin. Outbound a few minutes early, no issues, very acceptable, return flight was 20 minutes late arriving then seemed to take an age on turnaround, then it picked up an air traffic delay at Berlin but they made good progress on the return flight and landed only about 20 minutes late. On checking in at Berlin, it's seems ironic, Easyjet state they like you to arrive 2 hours early at the airport yet we couldn't check-in our bag until 2 hrs 10 mins before our flight. Easyjet also tell passengers that they will more likely get their cabin bags in the overhead locker space if they try to board early, we paid for speedy boarding and were amongst the first passengers on board, safely put our bags (smaller than most) in the overhead lockers, yet a guy boards almost last couldn't get his large case in the lockers so the flight attanedant takes mine out and tells me to put it under the seat in front of me, severely restricting space for my feet for the whole flight. Not impressed. Other than that Easyjet, you did OK and we wouldn't have a problem flying with you again. Easyjet you have to take some responsibility for the airports you use, Berlin Schonfeld is the worst airport I have ever used, see separate review. | 7 |
Air Europa | Very busy flight, but arrived according to schedule. Food and drinks available to buy. Seat was ok. Infotainment system worked but no ear-phones were provided so it was like silent films. All in all it was good but not great. | 7 |
EasyJet | Very challenging times for everyone especially the tourism industry just now but so frustrating when you are not able to actually speak to someone regarding your ' forthcoming' holiday ( or not ) being left hanging on till the last minute. Anyone else experiencing this ? | 1 |
Ryanair | Very cheap airline doing some amazing deals. As a regular customer in Belfast I know the way they operate and at their prices you can't complain | 5 |
Vueling | Very cheap airline, only suitable for local flights within Spain and with your backpack. If any connecting flights after that, you can forget about your luggage. Too complicated for them. | 2 |
EasyJet | Very cheeky, my flight was cancelled and I requested a refund, but they sent me vouchers instead after I bought new flights, and they refuse to refund the vouchers. | 1 |
Jet2.com | Very cheerful employees…By far the best low cost airline.Well done, please keep it up 👠| 5 |
Jet2.com | Very civilised flight with really nice cabin crew on both outward and return flights keep up the good worl Jet2. | 5 |
Wizz Air | Very claustrophobic - hardly any leg room on board and I say that as a relatively small person. We were penned into a cold stairwell to wait for 45 mins before boarding which was uncomfortable and smelly. The tickets were cheap but the airline seemed to go out of its way to make the experience as wretched as possible. | 3 |
Jet2.com | Very clean aircraft especially in comparison to other budget airlines. Seats, carpet, head rests all easy to clean materials and had been before we boarded. We booked extra leg room seats so very comfortable for a short flight. No delays either way. You know what you are getting with a budget airline but think Jet 2 are the best around. | 4 |
Jet2.com | Very clean and tidy aircraft after delayed departure. Cabin crew were so kind and courteous and very smartly dressed. Ground crew on check in very helpful when I couldn't bring up boarding passes on my phone. Love travelling with Jet2, thank you 😊 | 5 |
Jet2.com | Very clean, staff smart. Slight delay out and cack but these things happen | 5 |
Jet2.com | Very clean. Cabin Crew were excellent. Nothing too much trouble | 5 |
Jet2.com | Very clear instructions. Very helpful staff. Very clear booking tickets and boarding passes on line.Excellent customer service … thought the email contact very useful.. notification of any problems or a public transport strike , in my case. The pre-reminders were also useful. | 5 |
EasyJet | Very clear to the point, not sure if my problem was solved but I will have to wait and see | 5 |
Ryanair | Very clever, corrupt company hope you go bust you dont deserve government help from taxes we pay!! I hope these reviews are read in time so that more good people don't get stung by this entrapment of payment. Book your flight, super easy. When the country your booked for changes their isolation rules, again, you can't get a refund. The flight is still going ahead. So lets change the flight date. Ah, they only release dates one month at a time now! Right, and furthermore it will cost u double what u originally paid to do that, plus the admin fee of the absolute morons in the far far away offices !!! And there, easy everyone looses their money and Ryan air wins. Disgusting and it's happening to a lot of people clearly!! Your reviews all suck!! Never ever will we fly Ryan air. I will be posting this review on all social media and trip advisor. Your rubbish!! | 1 |
Jet2.com | Very cold plane on return flight. | 3 |
Jet2.com | Very comfortable and good service | 4 |
Jet2.com | Very comfortable and the cabin crew looked after us really well. | 5 |
Jet2.com | Very comfortable flight - on time and staff excellent | 5 |
Jet2.com | Very comfortable on Jet 2 but getting expensive. | 5 |
Jet2.com | Very comfortable seats and great staff | 5 |
Jet2.com | Very comfortable seats, took off bit late but what can u doNice clean tidy, staff were very nice. Far better than Ryanair planes by far but bit more expensive | 4 |
Jet2.com | Very comfortable.Only issue was after landing we had to stand on a bus fora long time before being taken to the entrance for passport control. | 4 |
EasyJet | Very compassionate service provider. Was quick and provided a fair resolution. | 5 |
Grupo IAG | Very competent check in staff, saw had a problem with my left arm and insisted I could not take exit seat. Moved me to row 30 where the middle seat was empty. On the other hand on board - huge line for toilets - 45 min into a 2.30 min flight a crew member realised one of the toilets is closed - as crew had put their luggage there. They announced that they could not serve hot drinks on this flight and to bear with them as service will be slow. On asking why: "They did not give us enough cups for hot drinks. And the card machine is not working so we have to fill out each credit card slip". A bottle of water and a nutrigrain bar. | 4 |
Jet2.com | Very competitive price and unlike other airlines, I like the fact that you can take a 10kg bag on board which is included in the price. | 5 |
Jet2.com | Very confortable | 5 |
Ryanair | Very confusing check in and customer serviceThere is no option to check in without selecting our seats and we have to pay for these seats. I did not want toselect or pay for my seat. Did not get any option.Customer service says diff things at diff times. When asked if we could carry a separate iPad bag, they say 'no' if it is the same size of our only back pack. But when we say the iPad bag is a lot smaller than the backpack, they say the iPad has to go into the back pack! | 1 |
Lufthansa | Very confusing, and doesn't workI tried to reset my password. "We'll send a link to your email address." It says on the webpage. Great! Does it send a link? No. Twice I asked for one. No email | 1 |
Jet2.com | Very considerate staff and support for assisted travel | 4 |
Turkish Airlines | Very corrupted airline! I had one beer then they said I'm drunk and "if you want to get on thr plane, you give me €100"!!!!! Unbelievable, even the purser was in om it! When I called customer support they don't care at all! STAY AWAY FROM THIS COMPANY, THEY ARE SCAMMERS!!!!! I WILL UPLOAD THE AUDIO FILE OF THE CONCERSATION AND LET YOU JUDGE FOR YOURSELF | 1 |
Jet2.com | Very courteous cabin crew and pilots - flight on time - good journey experience | 5 |
Jet2.com | Very cramped, not a lot of room between the seats, side to side and in front of you. | 3 |
Jet2.com | Very customer focused. Friendly but professional staff, both air crew and ground. Painless check-in both out and inbound | 5 |
EasyJet | Very delayed flight, staff very rude and try again charge me for my bag, always I used the same and never had problems, last flying in September charge me and my son autistic £96 for the bags when I payed online when I book the tickets. Charge me twice when I call the customer service told me can't doing anything. My son is autistic startled have a panic attack because the person checked the passports and tickets try force put a small bag on the hold, when the bag have a very expensive items and easy can go under the seat. Worst and incompetent people..... | 1 |
EasyJet | Very delayed flight. Incorrect info, clueless staff | 1 |
SAS | Very delayed flight. Zero communication. Zero customer service. While airborne zero cabin service. | 1 |
Jet2.com | Very delayed resulting in a £55 cab ride rather than a public transport journey :( | 1 |
Ryanair | Very difficoult to get in contact with had to Cancell my flight to London on thursday Because we cant fly out cause the corona quarantine 14 days and i its a robot you get hold Of all the time. I dont get the Money back and if i chance the flight date it would cost me ekstra :((( I lost 2450kr | 1 |
EasyJet | Very difficult conversation getting the information I needed. | 1 |
Turkish Airlines | Very difficult to get a refund for a cancelled flight. For some reason, they refused to do it over the phone, and told me to submit a refund request on their website, which apparently takes up to a week to get reviewed, which doesn't make sense when it comes to such urgent matters as flight cancellations. | 1 |
EasyJet | Very difficult to get compensation for delayed flights.. company will make up different excusses which vary from what the pilot told us | 1 |
EasyJet | Very difficult to reach because the waiting is long and you have to keep the chat open and wait for a reaction without any warning or sound. So it's easy to miss the message ones you do have a connection. But in the end (after 3 attempts) the fourth time Asad helped me wonderfully. It was even free of charge to change the surname. Thanks! | 4 |
EasyJet | Very difficult to speak to anyone. Your app is not working correctly and will not allow you to download boarding pass either in PDF or to Apple wallet this has been attempted on numerous devices and all get same experience! But trying to speak to someone is virtually impossible. | 1 |
Jet2.com | Very difficult weather conditions flying back from Funchal. Staff coped well, plane arrived and took off safely. Other airlines fared much worse!Usual helpful and efficient flight . | 5 |
Ryanair | Very dirty airplane! The table ist a mess in the seat to dirty to use. Also the seats and the bottom are still trashy and dirty.No way to charge your phone. Only good thing the people who was on the fly are cool. Will chose another airline next time! I will get sick from all of that dirt | 1 |
Ryanair | Very dirty and staff very unhelpful and just ripping people off for extra money | 1 |
Grupo IAG | Very disappionted, I have a flight which I want to canx and upgrade to a holiday so more money for BA, but you make it impossible as tel: 0208 7074462 is constantly busy and disconnects. Customer services have advised they cannot help and that's the only number. Very unhappy and time is running out......please help my booking is 02BU4D. | 1 |
Grupo IAG | Very disappointed Aer Lingus cancelled our flight from Dublin to Boston on May 30 and treated us very poorly on the rescheduled flight on June 2nd. I am in full support of the labor action by the crew but I will never recommend Aer Lingus to anyone. We were not seated together so we could not help each other with our bags and the crew could easily have rectified this at boarding. A six hour flight sitting eight rows apart! This was not necessary. We paid over $500 in extra expenses because of the strike and the best the cabin crew offered was an extra cup of tea which was very nice but not quite enough. Avoid Aer Lingus. | 2 |
Norwegian | Very disappointed and particularly unimpressed by crew on board. Gave an attitude of not caring about passengers, unfriendly and unprofessional. On outgoing journey no apologies for late arrival or information/reassurance about what I perceived to be a difficult landing. On return journey captain could not be heard due to faulty system, steward laughed during safety announcement and did not finish. Food service was poor missing rows of people and giving attitude of 'I just want to finish my shift'. It certainly lives up to its reputation of a cheap airline. | 1 |
Grupo AirFrance-KLM | Very disappointed by their business class. Used miles for an upgrade on a long flight (12 hours), seating arrangement lacked privacy, food was mediocre, cabin and seats were quite scruffy. Staff are average, did not seem very service-minded, quite clinical and distant. The absolutely awful KLM uniform in hospital blue does not help create a great ambiance either.I have been an AF-KLM customer for 10+ years with close to 200,000 miles and this is the only upgrade I've been able to get by the way...usually they refuse, and have never offered me a free one...KLM in economy is like a low-cost airline with high cost prices, the food is godawful and the slimline seats are incredibly painful to sit on for long-haul.Still, they do tend to be on time and certainly perform better than their 'big brother' AF... | 3 |
Norwegian | Very disappointed flight conpany I have been a customer for years but recently the conpany is going down with high price ticket bad breakfast they have refused to give me a glass water for free that's not a way you treat a customer | 1 |
Ryanair | Very disappointed have had to work through COVID-19 and despite telling them several times that I want a refund they still want to know if I want a refund. | 1 |
Grupo AirFrance-KLM | Very disappointed having booked Business class on this flight.The seating arrangements are not what should be expected in Business class owing to the "lack of privacy" determined by the seat layout. In ALL cases the layout means that it is only really suitable for 'pairs' (travelling together); in my particular case (seat 5C) it was necessary for my 'neighbour' to climb over me to leave his seat. The TV screens are positioned so that it is impossible to not be distracted by the neighbouring one whilst the tiny 'privacy screen' was at best a token gesture and at worst useless since my 'neighbour' insisted on leaning forward both to watch the screen and continually fiddle with the touchscreen (rather than using the hand held device). KLM needs to seriously rethink this poor layout .... I will definitely not choose business class in this arrangement again.With regards to the flight, the lounge facility at Santiago was poor being small, with little comfortable seating and inadequate USB charging facilities. I was not made aware of the "touchdown arrangements" in Buenos Aires and certainly was not expecting to have to leave the plane (taking luggage" for security purposes") with no lounge facility whilst waiting for reboarding.The flight from Buenos Aires to Amsterdam was as comfortable as the seating restrictions would allow and I have only praise for the cabin crew who KLM can be proud of .... it's just a pity that KLM don't provide Business class seating on this flight that matches the quality of their flight staff! | 2 |
Grupo IAG | Very disappointed in British airways, we planned a trip of lifetime to fiji via Los Angeles from uk, we didn't get passed Heathrow, we were due to spend 6hrs at Los Angeles but didn't know about the transit visa, which you have to apply for before travelling. British Airways I feel could have emailed before our travel date, they must have known because at check in, the screen details partially showed, but not fully, which indicated a problem, we asked B.A to consider a refund even if it wasn't a full refund, we did get a refund which consisted of airport tax cost only. We will never fly anywhere with B.A in the future. Heathrow staff said hundreds of travellers are being caught out, so if I can help save anyones holiday plans with this review it will be good, all travel to US requires visa, even if you don't go out of the airport. | 1 |
Ryanair | Very disappointed in Ryanair. I was travelling with a passenger who has a hidden disability and a lanyard to represent this, as well as my 2 young children. We were refused use of the lift to get to the aircraft because we did not have a wheelchair. We then had no option but to go down 2 flights of stairs carrying multiple bags while trying to keep hold of the children. Despite asking for help, I was forced to carry 3 suitcases up the aircraft steps while also trying to hold my 2 children's hands amd not one member of staff had the decency to offer help. Again when getting off the aircraft 3 members of staff watched and smiled as I attempted to carry these bags and hold my children's hands while getting off the aircraft. I emailed a complaint to receive a very generic response of 'booking help in advance' yet on the return flight the staff seen my struggle and offered to help yet no special assistance was prebooked. Clearly the staff on the first flight lacked common decency and common sense. | 1 |
EasyJet | Very disappointed in how Easyjet has handled cancelled flights. | 1 |
Lufthansa | Very disappointed in the service that Lufthansa gave us. We had a connecting flight from Venice to Frankfurt to pick up another flight from Frankfurt to Toronto because our flight was delayed. We missed our connecting flight. Went to Lufthansa customer service.to get rescheduled for a flight to Toronto had to stay overnight. In a hotel, the service representative promised us a upgraded seat because we missed our flight. She lied to me, had a regular economy seat. Very disappointed and how things turned out will never, ever fly Lufthansa again if possible worst airline ever. | 1 |
EasyJet | Very disappointed my husband became ill suddenly he can't travel I contacted after hours of waiting and no refund | 1 |
EasyJet | Very disappointed that 2 drunk men were allowed to board the 17.00 flight from Liverpool to Belfast. On in Isle 16F threw his luggage into the overhead bin and ran a cross the legs of a poor girl in seat D, then had his arms flailing around disturbing those in seats nearby, the man in F was more considerate but still kept falling asleep and leaning on the girl in seat D. Neither were wearing their masks properly. If there had been an emergency I don't know how these men would have interfered with any evacuation. They were still asleep when we exited the plane. | 3 |
Grupo IAG | Very disappointed that BA are not making it straightforward to claim a refund on cancelled flights back due to covid-19, effectively holding onto my money illegally. Do what’s right and make it straightforward to do it online. A voucher is not sufficient. Or get more phone operators. The virus is stressful enough without you making to check your site for updates and a 2 hour wait on the phone. Very disappointed - I expect much better from you! | 2 |
Ryanair | Very disappointed that Ryanair would consciously allocate seats randomly and cause inconvenience to force customers buy priority boarding. | 1 |
Jet2.com | Very disappointed that on a 5 hour flight there was no entertainment , I have been on many holidays with different airlines and all have entertainment. First time with jet2.We were delaying departing and returning.A couple of the air stewards were rude , the rest of them were lovely. | 2 |
Grupo IAG | Very disappointed with Aer Lingus. My flight was on the 22nd June to Turkey. Supposed to be flying with my partner and 4 kids but unfortunately myself and 3 kids had to stay behind and only 2 people make the trip. I have made a check in over 2 weeks ago and there was no problem whatsoever with the passports I have made the check in both ways for all the group. We were at the airport and we done everything as we supposed to do. Went through all the gates and security's till we got to the final check right before thy were letting people on the plain. My sons passport was about to expire in October so he wasn't allowed to go and so myself and all 3 kids had to stay behind. That was nightmare. Trying to explain little children that holiday is now not happening. We had to get back to the airport and collect our suitcase. Which wasn't easy either as you can imagine. | 1 |
EasyJet | Very disappointed with Easy jet my luggage was lost I had to pay for a taxi to my hotel cause of the delay . My baggage was found they dropped off a couple of days later and now waiting for money back and this is since June | 1 |
Iberia | Very disappointed with IB especially as they are part of the BA/IAG group. I booked on their website and went out to MAD with BA - at least we got a sandwich and free drink. Onward to Las Palmas boarding was chaotic too much hand luggage allowed on board and they charge for all refreshments. Return flight to London both sectors on IB no boarding by seat rows so aisles congested far too much hand luggage allowed so overhead bins full before all had boarded. Steward tried to take our coats and bag and put them elsewhere to accommodate an oversized bag - not acceptable. If I book with 1world again I will make sure that we do not fly IB they have a lot to put right. | 2 |
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