Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo AirFrance-KLM | Very disappointed with KLM over a canceled flight that minutes later appear again in the system, but now I will have to pay It to change the flight, the same flight that i bought originally. Very professional... Luckily there are a lot of companies that offer the same Biz contracts as KLM and since they are with many customers at this moment, my employees and myself will not use them anymore. One full star is too much for the service if could be called service. | 1 |
Grupo AirFrance-KLM | Very disappointed with KLM. Response to coronavirus situation is appalling. I live in Scotland where there is a strict lockdown on and KLM are still flying from Edinburgh to Amsterdam, so because of this I cannot get a refund as it's not been cancelled. KLM would have me break the law to take the flight. Unbelievable | 1 |
Lufthansa | Very disappointed with Lufthansa. In-flight entertainment system is practically useless as it keep freezing. AC in cabin is disgustingly dirty and smelly. Wifi didn't work (pre-purchased code for it). There was a sharp foreign object in my food which almost scratched my gums and when I reported back, Lufthansa didn't even try to compensate and ensure me about further investigation with the FOD in my food! Not looking forward to my flight back home and I will avoid using them ever again. Would recommend for everyone doing the same. | 1 |
Ryanair | Very disappointed with Ryanair at bistrol airport how after booking on line and having a confirmed email with fight numbers and payment details still charged £90 for two of us to board our flight. They know there can charge you this because they install 6 card payment machines next to there checking in desk.was not the only person in que also charged other people.had same confirmation with are lingus checked in at there desk had no extra charge.I travel to Ireland 4 times a year normal by boat.time for a change,thought I would try Ireland own Ryanair but now feeling RIP OFF. | 1 |
Ryanair | Very disappointed with Ryanair. Have flown with them for years and always had good service. Unfortunately their handling of the refunds rightfully and legally due to their customers during this crisis has been absolutely appalling!!!Will really think twice about using them again...... | 1 |
Turkish Airlines | Very disappointed with THY and this was our last flight with THY ever.I travel a lot, and this time I chose THY to fly to Maldives from Copenhagen because I had good experience from them before.The experience of the service during flight was not as expected, some of the crew were not friendly at all (not only a smile) and they prioritized the passengers who spoke Turkish before others.My new suitcase (hard model) were broken on the way back and I noticed it in the airport already and reported to the related office. It has got broken with 3 holes in different areas. The lady in the airport offered me to get a new case at the place because she saw the damage clearly. Because it didn't have the same size as mine, I told her I will report it to THY and didn't accept her proposal, stupid me.Now THY refuse to replace my case and they say "Such damage does not constitute an obstacle to use. For this reason, we are unfortunately unable to evaluate your file". The biggest hole is about 6 cm, how on earth I can use that case more? Water and liquids can get in and destroy all my stuff inside.Where is the good customer management they had once?When I and my family choose THY as the airline for one of my dream trips then you shall be honored to have such customers, But THY you just loosed us and I will tell all my surroundings not to fly with you.Bye bye THY! | 1 |
Vueling | Very disappointed with Vueling's service. Avoid them if possible. I arrived at my gate to find out that I was unable to board the flight because I had made a simple error whilst booking my ticket online. I used my initials, instead of my full first name. When I arrived at the gate, I was told that I had to pay 74 EUR for a name change, and could only pay by credit card, which I, like many other people, don't possess. I was refused entry onto the flight, and was told that my only option was to book another flight,12 hours later hours, which I could also only do with a credit card online, so I have had no other choice but to cancel my trip totally because of the inflexibility of Vueling staff. After refusing to allow me to board my flight, Vueling staff went on to infer that I was stupid for erroneously filling my details in, showing no sympathy. Only a small, barely-visible bar on Vueling's website advises to customer's to fill in details correctly, and nowhere does it state that I would be refused my flight and my trip cancelled due to this small error. No explanation of why it would cost so much or why I had to have a credit card to change my name was offered by the five Vueling staff I explained my situation to. Very disappointing and I will not be booking with Vueling again. | 1 |
Lufthansa | Very disappointed with all the services starting with boarding and finishing with the customer service. They do not assume any responsibility for the incompetence of their staff, in order to verify and apply the airline regulations. This is very disappointing that a company like Lufthansa tries to blame the passengers and they don't look internally to seek if there is a problem related to the training of the employees. I would never recommend this airline and I am not travelling anymore with them. | 1 |
EasyJet | Very disappointed with customer service regarding my EasyJet holiday which I'm due to go on in October 2023.Booked online 30/12/22 as a package holiday to Amsterdam for October 2023. Less than 1 month later on 24/1/23 I received an email to say that my return flight time had been changed to 15:10 from 19:35 - I was given no option regarding this. That return flight time does not fit with our travel plans. Having looked at the alternative return flight times online, there would have actually been 2x flight times in closer proximity to my original flight. I contacted easyJet on 26/1/23 to ask why I was not given the option to pick my own new return flight time - no appropriate answer given. As well as also calling to request to change to our preferred alternative return flight time of 22:05. I was told there would be 'price difference' to pay per person (even though looking online on the day, the flights in question were identical in price). I was also told there is normally a 'admin fee' for any flight change but that this would be waived given the above circumstances. I was told I should just 'cancel the holiday' if I wasn't happy with this. I asked for the easyJet customer service email address to get some clarity as to why I was being asked to pay 'the difference' in flights when there was no visible difference online. I did not receive a clear reason for this in easyJet's customer service email responses either. Bizarrely, they also told me at the time that I WOULD have to pay an admin fee to change our flight times, even though the fault is with EasyJet and not the customer. I tried again to get further clarity on this via email - I was told it was at the discretion of the call handler on the day as to whether the admin fee is waived or not. I'm astonished if this is EasyJet's policy in this type of situation - surely it should be a blanket rule that if the airline has changed the flight times then admin fee is waived if the customer wishes to change their flight times to the one they have been allocate. Or, even better, the customer should be contacted if EasyJet need to change flight times and a discussion had as to their options before allocating them to a new flight time.I have had a further conversation with a customer service advisor on the phone today, I had to stand my ground on multiple occasions and explained that I would not be prepared to pay any admin fee for the above when I was told this would be the case. I really did not want to cancel my holiday, for many reasons which included the fact I was also told via email that if I wanted to cancel the holiday I would not receive a refund of my deposit of £120, despite this being EasyJet's change. I agreed as a compromise that I would pay the £7.98 'difference' in flight price - which again I received no appropriate explanation as to why I was being charged a 'difference' when the flight I wanted to change to today/live online price was actually €6 cheaper per person than the flight easyJet allocated us to.At present I am going to be out of pocket for a flight change that the airline made/through no fault of my own as the customer, and have still ended up with my 2nd choice of flight time (not my first/originally booked time). At present I cannot see that I will be booking with EasyJet again given the customer service experience I've received so far. | 1 |
Grupo IAG | Very disappointed with ongoing dispute over a refund that is due. Very little response from Customer Services despite numerous emails. Long waiting times on the phone. Emails sent to CEO, Head of Customer Services and Head of BA Holidays, but not one response. Friends we were travelling with received refund, and yet we are still declined. Have used BA for years, but feel very let down. They just don't care. | 1 |
Iberia | Very disappointed with our experience with Iberia on a few levels. We were flying from Madrid to LAX as a second leg of our trip and then from LAX to Phoenix. First we board the plane in Madrid about 45 minutes late. The plane looked extremely old and out dated and even though it is almost a 13 hour flight this plane had no personal TVs for entertainment. We taxi for a while and then are told there was a technical problem and we needed to return to the gate. They said there would be a new plane ready for us in about 15 minutes. We then sat in the airport for about 3 hours before anyone told us anything. We finally boarded a new plane which actually looked even older than the first one and left about 5 hours late. We then landed in LAX at 8.00 with a connection to make at 9.35. The Iberia attendants just told us to try to the make the flight. Of course by the time we got through customs and over to the next terminal we missed our flight. We had to go back to Iberia's counters wait in another 1 hour line and were told we get out the next day. Needless to say we finally got home but about 18 hours later than we thought we would. | 2 |
Norwegian | Very disappointed with our flight on Norwegian! Upon sitting down, we noticed it smelled like urine in our section. I visited the Midsection restroom before take-off and it was filthy! Urine all over the floor, and the sink area had not been cleaned. We were late taking off making our arrival to Chicago almost an hour late. The crew were very rude especially to some nationalities. Rude to those that did not purchase meal plan. A young lady beside me kindly asked for orange juice and water with her meal got 1/2 glass of juice and 1/2 glass water! Those that did not purchase were not even given opportunity to purchase a drink of any kind. I heard a hostess tell him no, you can’t when he asked to purchase. The only drink brought to us was small glass with our meal! There is no reason to charge extra for the type of food we received! There is also no reason in 10 hours that drinks cannot be served more than with meal. For free! Yes they had free WiFi but no where to charge your device! And they did not tell us we needed to download app till we were backing out! Also could not hear any announcements! Will not fly Norwegian again! | 1 |
Ryanair | Very disappointed with seating policy which is clearly set up to fleece customers. I recently flew to Spain as a family group of 4. I did not pay for reserved seats as we are happy to be randomly placed upon checking in 48 hours prior to flight. On both outward and return flights we were provided with 4 singular seats in different areas of the aircraft. At this point the system informs you that you are sitting seperately and that you can pay to reserve seats to travel together. When I looked at the seating plan there were clearly lots of seats available where the system could have placed us together. It is therefore clear and obvious that the system is set up to seperate groups in an attempt to lure the customer to pay extra. I refuse to accept that this is a fair practice. It is clearly a strategy designed to exploit an opportunity to take more money from the farepayer. Upon boarding the flight it was clearly apparent that a lalrge amount of other passenegers were also in groups that were sat seperately and randomly around the cabin. This ridiculous policy then leads to passengers swapping seats and/or congregating together by standing and blocking the aisles. This in turn then leads to cabin crew becoming frustrated as they are unable to move easily through the cabin with trollies etc. Come on Ryanair, you can do better. Scrap this low rent and unfair practice and/or be transparent at the point of booking the initial fare. | 2 |
Turkish Airlines | Very disappointed with the airline. I bought a ticket from Turkish Airlines in the direction of St. Petersburg - Cancun with a transfer in Istanbul. The first flight (St. Petersburg - Istanbul) went well, but when landing on the second (Istanbul - Cancun, 15 minutes before takeoff), I was asked for a return ticket, which I did not have, I explained my situation: I am going to stay in Mexico for more months, then I will go to Guatemala by bus, tickets for which are sold no more than 3 weeks in advance, for this reason I cannot buy a ticket now. To which I was told that there should still be a return ticket. I said that I can buy it right now, this is not a problem, but then the staff began to invent non-existent rules on the go, they say the return ticket should only be to the place from where I flew to Mexico (that is, not even to Russia, but to Istanbul. For what? It is not clear!) So it would be fine just a ticket, and also the PNR code must be the same in all tickets. Then I completely fell into a stupor. As a result, while I was trying to prove that I had every right to leave Mexico for any other country, the plane flew away.Then, all night long, I tried to figure out what to do next. Employees offered 2 options:1) Fly to Russia at your own expense.2) Wait 9 days before the new flight to Cancun, PAY UP for a new ticket and try to fly again. At the same time, I have no right to leave the airport without a PCR test, that is, I have to live at the airport for 9 days. Fine?I wrote a complaint to Turkish Airlines, described the details in detail, asked specific questions about the rules for entering Mexico, to which I received such a general answer, as if they had not read my complaint at all. I applied for the second time, I have been waiting for an answer for 5 days, while they are silent.I also tried to call the hotline and went to the Turkish Airlines office in Istanbul to expedite the resolution of the complaint. Everywhere I received the answer that I would have to wait for a decision only on the Internet, there are no other options.It turns out that I was waiting for the first answer, and it didn't suit me, I'm waiting for the second answer, I'm not sure that it will be adequate, and then what, write the third complaint? This can go on indefinitely.In general, the attitude of the airline is terrible and a complete lack of respect for their customers! | 1 |
Ryanair | Very disappointed with the customer service if there is such. I booked a flight and unfortunately was delayed, that's fine. It happens sometimes. But when I had emergency questions and tried to use the webchat, that was a nightmare, with long waiting times and not at all help. Please, improve the quality and also hire more people. It is not acceptable to wait in the chat queue for more than 30 mins. Very disappointed. | 1 |
EasyJet | Very disappointed with the response from easy jet we had to move our first holiday due to Covid so in good faith we took credit in order to rebook with easyJet. Our next holiday has now been cancelled by easyJet and they are refusing to refund our money as we had to use the credit to pay for it from the previous holiday that we had no choice but to move. Please be aware that this is how easyJet treat their customers so now I have no holiday and no money to book one in England absolutely disgusted how they have responded with very abrupt messages basically saying tough. | 1 |
EasyJet | Very disappointed with the service provided. The person at the second counter post checkin asked me to pay for hand luggage which is a normal cabin bag which I have been using for all my journeys uptil now. It did fit in the measuring box vertically quite comfortable covering all areas but was barely 1cm small sideways, the customer service person said I would have to pay for easy board where I get extra leg room, food and luggage facility to which I had no choice but to agree as she would not allow the cabin bag, once the payment was made she says you will only get luggage facility and we cannot provide you with seat change and food. I questioned it as she had charged 24 pounds from me for it. Utterly disappointed for unfair service. It makes me think these airlines are just to loot you in the name of cheap flights!Flight number: EZY 409Flight to Glasgow on 8/07Incident at Bristol AirportI would like to escalate this matter and raise a complain. | 1 |
Ryanair | Very disappointed with the service, if you don't do the check in 2 hours prior to fly they charge you extra 55 euros per ticket which is pretty much a scam. To be honest the personnel and service are bad as well. I wouldn't recommend the airline at all, spend a little more to get something better. | 1 |
EasyJet | Very disappointed with the trend developing with EasyJet for changing flights as well as airport of origin.. Luton & Gatwick are a long way from each other, particularly with new revised flight arrival time into Gatwick way past midnight. Great disregard for customers now, which certainly didn't exist in Dame Carolyn's time in charge.. | 3 |
EasyJet | Very disappointed with the way easyJet have handled the covid situation.I understand its a tricky time and expect delays in communication etc.....but their customer service has been shocking. They removed their refund option when my flight was cancelled, and made it near impossible to contact them when this happened. I feel they have been rather snakey with their resolutions, as my only option was a voucher. I am now being told if I wanted a refund I should have contacted them at the time (how?! when their phoneline wouldnt even connect and they provided no other contact details)I have been a loyal customer for years but I dont see myself using them again in the future because of the way they handled this. | 1 |
Grupo AirFrance-KLM | Very disappointed with the website functionality. Clicked on booked seats changed my mind but could not bring up seating map to move to different seats. Because of this my son and I ended up seating in different seats for a 14 hr flight. When I asked at the desk if we could sit together the agent made a joke of it and said I would now have a quieter flight. Wanted to upgrade but asked for an additional change fee. I do a lot of international travel for work and typically use British Airways where the customer service is much better | 2 |
EasyJet | Very disappointed with their carry on baggage size. As I was queuing at the gate and easy jet ground crew lady asked me to place my bag in the baggage allowance template. It was 5 millimetres too big. She said "You'll have to pay £48.00 to be able to carry it on the plane"No way was I going to pay that and I smashed some plastic off the bag and it was 1mm too big. I asked the lady for some discretion as it was literally 1mm…she said no so I smashed off more plastic to make it fit.EasyJet's policy on carry on bags is ridiculous and they must have the smallest allowance of any airline. I will never fly easyJet again and will choose Ryanair.EasyJet is failing its customers and I hope more people choose another airline. | 1 |
EasyJet | Very disappointed with their customer service. My husband had 1 personal bag plus 1 carry-on luggage. They charged him for an extra bag even though we traveled from Amsterdam to Italy and had no problem. On the way back ( samer luggage number) we where changed £29.60. I'm starting to believe that it's just another way to make easy money for them. Again very disappointed! | 1 |
Vueling | Very disappointed with this Airline. I'll never book again and will advise the customers not to book with Vueling. There is a lot of hidden cost when you check in at the airport. When tried to check-in online, it won't accept any of my details and it advise to check at the desk. I've been charged £280 for 4 hand luggage which most Airlines don't charge and we were 6 of us. Normally hand baggage is free and you pay only for big luggages. There were less than 5kg in each hand luggage. Vueling is a RIP off company. Staff are rude and useless. | 1 |
Turkish Airlines | Very disappointed with this Airlines company. I am a regular Qatar flyer, and now I am regretting my decision of trying Turkish airlines. They did fix the problem, because it was their mistake and not mine but, my flight had to be postponed to a week later and I missed a very important event because of their carelessness. I will never use this airlines again and I do not recommend it to anyone. | 1 |
Turkish Airlines | Very disappointed with this company.I used Turkish Airlines to go on a humanitarian trip to Uganda.I took 2 suitcases that I filled only with clothes and toys that I collected for the Ugandan population.I had a carry-on suitcase with my clothes that I unfortunately forgot on the plane. Realizing this just after getting off the plane, I went straight to alert a stewardess.As unpleasant as she was indifferent to what I was telling her, she refused to let me retrieve the suitcase.Asking her kindly and desperately to go in my place, she didn't even reply.I asked for another steward, who turned me away at the Turkish Airlines service point.There I'm told I can't collect my luggage and given an e-mail.I exchange e-mails with the airline who have my suitcase but they don't want to put it on a future plane!They tell me to contact an agency to send it to me, which I do, and I learn that I have to pay 478 euros!Here I am in Africa with no business to change my clothes....So the next time you want to help people by doing something nice with a humanitarian mission, think again!!!! You risk running into people who are indifferent and lazy... | 1 |
EasyJet | Very disappointed with your refund policy to a disabled senior citizen. My grandchild is having his first grandchild so I was looking for a voucher to move my flight at a later date | 1 |
EasyJet | Very disappointed 😥.We have booked holiday with easyjet holidays.Tried to call customer service but no answer or they simply turned off our call.I just wanted to pay the monthly installment as could do it on app or online there is no option for it. | 1 |
EasyJet | Very disappointed. I traveled with my husband and our two boys ( 2 years and 6 years old ) to Izmir in April . We made the check in online and we've been given random seats, all of us being offered different seat . How is it possible to put a 2 year old child on the back of the plane alone ? I did assumed that random seats will be maybe mummy with one child and daddy with another one , but seriously children to be separated from their parents ? This is ridiculous, some people can't afford to pay for seats extra 100 quit. Not to count that a luggage cost a fortune as well . Ripped off. There should be a petition about this . There should be allocated seats for families . Couples will not be bothered to stay 5 hours separated but children from their parents ??? Disgraceful... I do travel a lot , in Turkey we've been 5 times and never happen to have random seats like this. | 1 |
Ryanair | Very disappointed. We booked our flight for Xmas in February but only discovered that it had been cancelled when I came to update the Ryanair app and saw the message about our flight. Would have expected an email or SMS at least. The Manage your Booking message said that we could select another flight free of charge but that it is a pure lie. We had to pay the difference in price, plus a £45 admin fee per person, total over £200 for Ryanair's change. Never again! | 1 |
Iberia | Very disappointed. We flew Madrid to Los Angeles on an airbus A300. This is a long flight (13 Hours) with no back seat screens only old TV sets which you had to crane your neck to see. Awful movies. My husband's earphone connection was broken. Food was dreadful. When we arrived in Los Angeles we had to wait another 45 minutes for an Air France plane to move out of our docking area. I will not fly with Iberia again. | 1 |
Turkish Airlines | Very disappointed.By booking with Turkish Airlines I believed I am getting a ticket with a very strong company. Turns out they do not care about their passangers at all. I will DEFINITELY never even try to book with them again. LEARN from way smaller European companies and how they deal with crisis. | 1 |
Norwegian | Very disappointed.While i have flown with them a number of times, this time they changed or cancelled my flight 3 times prior to departure because of the Boeing 737 Max grounding issue.Before I arrived at the airport I started receiving SMS' at noon saying the flight would be delayed. After MANY pushings back, they eventually cancelled the flight at 3AM - so this was AT LEAST 15 hours after they knew they had issues!! Travelling with young kids this is far from ideal.I know and respect that airlines have problems, but the way they treated everyone felt terrible. The poor staff from Menzies (the ground management company) had to get security because people were so annoyed at the treatment.When i tried to claim under EU regulations (EU Regulation 261/2004) they then blamed the Boeing 737 Max groundings for the issue and refused compensation. This was an old issue and they had already rescheduled and rebooked everyone - so how can they continue to use this excuse? I am approx 1000 Euros out of pocket rebooking.Will avoid whereever possible this airline in the future. | 1 |
Vueling | Very disappointing and dishonest airline. They don’t care about customers. I tried it first for the time and last time in July 2018 and I won’t recommend it to anyone. My flight was from Nantes (France) to Belgium thru Barcelona and we made it to Barcelona fine and then our flight got cancelled and Vueling staff kept us waiting without telling us the reason behind the flight cancellation, they didn’t tell us what was next or which flight they would book us with. Their staff don’t speak other languages besides Spanish. With their poor way of communication, they lied to us and told us to go grab our luggage (unbelievable) even though we had lots of elderly people who can’t even walk. We went out to get our luggage per their staff and waited 2 hours and no luggage found. Had to come back to their customer service area and complained and we were told our plane is ready and we must go thru security again. They were lying and there was no plane, they were trying to calm us down and fooling us. We came back again, and they had to book us with a late flight. They made us go back and forth thru security checking couple times with no help or instructions from Vueling staff. I made it to Brussels, but my luggage got lost between in transit between Barcelona and Brussels. If you appreciate time and want to spend good time traveling look for different airlines and don’t let cost fool you, they will ruin all your plans. | 1 |
Lufthansa | Very disappointing and infuriating. Paid for upgraded seats - given the two middle seats of a row of four - hideous when going to the bathroom several times over a long flight. Cabin crew annoyed that we were not happy about our money being stolen by their company for services not given. Practically threw our food and drink at us the whole flight - it was ordinary at best anyway. To give credit we did arrive more or less on time and safely so really that is what you ultimately want. However then ensued several months of emails trying to at least get a refund for the services not supplied - no joy with this and in fact some very weird emails promising refunds which never materialised. What a waste of time - would never fly with Lufthansa again and definitely would not recommend. I'm was really surprised that the German national air carrier is so abysmal! | 2 |
Grupo AirFrance-KLM | Very disappointing and that has become the normal experience with Air France. Poor catering on board, and on a nine-hour flight no one came to offer more drinks. I went to the back to fetch my own but found that the cabin crew had sealed off our compartment (limiting 16 rows to one toilet) with locked curtains, so they can be alone. Upon arrival, there was no wheelchair for me (and this happens all the time at CDG airport). I have an artificial leg and it is difficult for me to walk long distances, yet they have me walk up the boarding bridge to the lobby, then walk outside to catch their van, where it drops you off at another terminals and you have to walk up steps and then an elevator and then a longish walk to where they have their wheelchair staff. If you wish to fly with this group, choose KLM who are efficient, they have wheelchairs available when you arrive, take you to where you want to go. We flew to Bucharest, and there has never been a wheelchair waiting for me so I guess they do not do that there. My last three trips with AF/KLM have resulted in delayed suitcases of up to a week. They arrived as expected this time, and that is the only thing Air France did correctly. | 2 |
Grupo IAG | Very disappointing customer service, as bad as a low cost airline. I was told about 3 different things in one conversation m, none of them seeing to be true. No clear guidance. How disappointed m, always held BA to greater standards. | 1 |
Eurowings | Very disappointing customer service.After cancelled flight from Cologne airport, a member of eurowings gave me instructions that a later chat with Eurowings over the phone defined as FALSE.I had to buy myself the earliest alternative flight to London, costing me over €400 and Eurowings is now not accepting the refund request.This is unacceptable, all staff should be aligned with the policy.Have been emailing eurowings since June 18th, nearly two months ago. No one had got back to me yet.Very unprofessional show from a company I considered very serious. | 1 |
Turkish Airlines | Very disappointing customer services! I understand that the airlines are currently under enormous pressure due to COVID, but Turkish Airlines have proven to be very inefficient and disjoined in handling flight changes process, meaning that as a customer I am caught in the middle between the travel agent (Budgetair, who I cannot really fault so far!) and the airline, having to make numerous phone calls to both the Turkish Airlines and the agent acting as a mediator asking Turkish Airlines to actually process their own changes in their systems correctly so that the travel agent could see and act on them! The airline customer services representatives refuse to make any, even very simple changes to their systems without involving the agent, which makes the whole process very frustrating and unnecessary complicated for everyone involved!Their online "feedback" system is very poorly handled with agents not even trying to resolve the actual query but merely fobbing you off with unhelpful meaningless reply, often completely irrelevant to your actual query!I have had a few flights both cancelled and rescheduled with other airlines in the past 6 months, and to my surprise, Turkish Airlines have proven to be the most frustrating and inefficient of all. | 2 |
Grupo AirFrance-KLM | Very disappointing experience with KLM. They charged me an extra $3500 for a first-class ticket, lost my luggage for 3 days, and then refused to refund even a few dollars for toiletries that I had to buy because I didn't file within 3 weeks (I filed in 4 because I was still on my trip). In an era of focusing on the customer, they have made sure that I will avoid KLM in the future. | 1 |
Norwegian | Very disappointing experience – denied boardingwithout explanationWe were told the gate would close 5 minutes before departure, so we arrived 15 minutes before that – yet we were denied boarding. When we asked for a reason, the staff gave no clear explanation. The door to the aircraft was still open, which made it clear to us that the issue was likely overbooking.There was simply no space for us on the flight, and instead of handling the situation professionally, the staff were rude and showed no empathy whatsoever. Extremely frustrating and unacceptable service.On top of that, we're not getting any refund. It's 100% their fault for overbooking. | 1 |
Norwegian | Very disappointing experience – denied boardingwithout explanationWe were told the gate would close 5 minutes before departure, so we arrived 15 minutes before that – yet we were denied boarding. When we asked for a reason, the staff gave no clear explanation. The door to the aircraft was still open, which made it clear to us that the issue was likely overbooking.There was simply no space for us on the flight, and instead of handling the situation professionally, the staff were rude and showed no empathy whatsoever. Extremely frustrating and unacceptable service.On top of that, we're not getting any refund. It's 100% their fault for overbooking.See more | 1 |
Lufthansa | Very disappointing experience. My food was really poor, cold bread, terrible coffee. Limited movie selection, poor music selection, mostly German music. I needed to stand up to stretch my legs but I was forced by the crew to go back to my seat. My flight back has been cancelled and rebooked on a flight with six hour connecting time without any compensation. The overall level is not better than that of a low-cost airline. | 1 |
Wizz Air | Very disappointing experience. The airline charged $20 to allow a small roll bag on board - but than you cannot take the usual personal item, i.e. backpack to be placed under the seat. And you have to arrange even that online, at check-in the price twice of that. After navigating through the airline's website I managed to pay for the carry-on bags. It did not occur to me that at that point I was not checked in! How can I pay for my carry on bag if I am not checked in for the flight? I certainly missed that option. It was a surprise when at the airport we were charged $50 per person for a boarding pass as I have apparently selected on-line check-in but did not complete the process. At boarding time we were directed to a hangar - a hot, airless building that looked appropriate to herd cattle. That is exactly how we felt we were treated by the airline. | 1 |
Eurowings | Very disappointing flight in these times, and could not believe the attitude, at no time did I cause a problem, but pointed out to two different cabin stewards on 3 occasions that the row in front had removed their masks as soon as they sat for boarding the staff confirmed to me when I checked that on Eurowings they advertise as needing masks to be worn. I again pointed out on disembarking to both the chief steward and the captain that this had happened on a flight supervised by them, to which the only response I hear was it was not there fault! This does not forgive no attempt to reason with the passengers or to remind them again, the stated policy of the airline should at least allow cabin crew to not continually walk by and ignore it on each occasion. I will not be flying with a carrier where the airline does not have the backing of there flag to mandate the wearing of masks, and I believe this is something that passengers are not aware of. | 1 |
EasyJet | Very disappointing last minute we we were charge extra for hand luggage at the airport ! | 1 |
Air Europa | Very disappointing quality of food in Business Class, no difference really to Economy. Service barely polite, no more. 10 hour flight without ever someone offering you something to drink. Sleeping topper totally insufficient (too thin), bad quality of seat. Huge problem when I had to rebook the return flight two days earlier: international call center went dead, local center in ASU refused to rebook without penalty, but airline only offered Business Standard at the time of booking (!), not the FLEX fare, and now, it wanted over $ 500 to simply rebook two days earlier into a half empty flight. What a scam. Very disappointed, also at hearing one of their reps say: "That you a SUMA Platinum member is of no interest to us." I will fly LATAM and LH again in the future. | 2 |
Turkish Airlines | Very disappointing! There is absolutely no customer service provided on the ground. After booking my ticket and requesting a wheelchair at the airports - no matter how many times I have called, e-mailed and even personally asked at the counter, they just simply chose to either ignore or they are so disorganized that they simply forgot. I can not understand how it can be possible in such a competitive climate to be as inefficient and unreliable. There were no personnel from the airlines waiting for me in Istanbul on either journeys (to and back from Singapore to Kosice). I have problems walking and it is really necessary for me to have someone help me when transferring via airports. I gave Turkish Airlines a shot and I have to say, I don't think I will be flying them again. | 2 |
Vueling | Very disappointing! We booked flights from PMI back to Netherlands. Vueling moved us to an earlier flight on the day, having obviously overbooked the original flight. Although they claim to have sent an email a couple of weeks earlier, I could find no trace or proof of it. E-Dreams (intermediary we booked through) claims to also not have been notified of the change, resulting in our check-in link and E-Dreams Travel App all showing our original departure time. Consequently, we missed our flight time. Vueling offered zero assistance in finding an alternative on the day and we were forced to buy new same-day tickets via their website at an extremely expensive price. Vueling has no service desk in PMI (unlike the other airlines), so really recommend not using them. They said we could go to their nearest service desk in Barcelona (from PMI across the ocean - what a joke!) Online assistance lady could only shrug her shoulders, and the supervisor never phoned us back (apparently because they had no English-speaking supervisors available). Vueling is taking no responsibility for the implications of the change, merely saying we should pick it up with E-Dreams, who is doing the same. Really disappointing. | 1 |
Ryanair | Very disappointing, stay away from this airline,the seats are very unconfy,there was a rubbish in all over the airplane,I had to clean my seat to sit down, the floor carpet inside the airplane was smelly and dirty,selling perfume,cigarette, scratch cards, sandwiches,water, coffee,,,,,by cabin crew,look like,you are in the shopping centre instead of the airplane, I do not recommend this airline to anyone , please stay away from this airline, don't misslead by the ticket cheap prices, at the end of your journey by this airline, it will cost you more than first class ticket. | 1 |
Grupo IAG | Very disappointing. I book BA so I can fly during the day. My return flight at 6pm on 28/1/23 was cancelled, replaced by a flight at 9pm. It took off 1/2 hour late meaning I arrived at Gatwick well after midnight with no onward transport connections. I had to pay £70 for a taxi home. Plus the seats are really snug. I’m only 5’7†but my knees were hitting the seat in front. No more BA for me. They are trading on their name but the customer service and reliability has deteriorated. Ryanair has better aircraft and take-off slots. | 3 |
Eurowings | Very disappointing. I had a 13 hour flight (Bangkok - Dusseldorf) on Smart fare but the journey was a disaster. Little leg room, no blanket or pillow provided, entertainment is extra 10 euros. The staff even go around and sell earphones for 3 euros. They are German and it felt like they were bothered when they had to speak English. Never again! | 1 |
Turkish Airlines | Very disappointing.They have stewards who absolutely no etiquettes to talk to females. I was pregnant and with my young child. They don't know absolutely how to behave . Very rude and very disappointing. I won't recommend anyone especially economy class. There is clear discrimination as well.And it happens with all my flights. | 1 |
Lufthansa | Very disappointing: Paid more for rebooking to feel scammed afterward.An airline that just knows how to get all your money when you face serious issues - even when you pay more to be able to rebook your flight.I have health issues and need to get back earlier from Brazil. Luckily (?), I chose an economy class that allows flight changes. WRONG.I call to change my flight. After waiting 45 minutes, someone attends me: In my booked class (economy) there are only flights 2 months later (way too late for my health issues). But if I check the Lufthansa website, I can buy flights in economy class in one week. How is this possible? There are available flights for new customers, but for existing ones they are not available? Of course not: money talks here.Additionally, there is a penalty of 90 USD for changing your flight, not only the fare difference. This is completely unclear when you book your flight with the rebooking option. Never again. | 1 |
Lufthansa | Very dishonest and corrupt company; they only care about taking your money. Their true color show when a flight is cancelled and they tell you that they cannot help you, though it is their doing; leaving you stranded and having to sort yourself out.You can't get through to any Live Agent when requesting in the Chatservice and when calling the number, once you finally manage to get through, their customer service does not care that the airline has sent you disinformation about a booking that does not exist!I had to call British Airways for them to inform me that the booking made so-called on behalf of Lufthansa did not exist.Then when Lufthansa rebooked my booking (after admitting that booking didn't exist), sends me an email asking me to call them, to tell me that they can now no longer re-issue me a booking because I've already requested my refund. Why make the booking then when you could see it, why lie so much.Avoid this airline, they do not care or have time to help you! | 1 |
Eurowings | Very dishonest company. The information they sent said that a hand luggage was allowed but at the gate I had to pay 50 euros. The staff was very aggressive and unpleasant. | 1 |
Turkish Airlines | Very dishonest people and worst customer services. Feedback answering team is full of dumb asses. They lost my baggage and not responding feedback. Also they take advantage of people even in pandemic time when all other airlines are accommodating. | 1 |
Turkish Airlines | Very disorganized airline. Unresponsive ground staff and crew. Crew are not kind and cooperative. I also had baggage issue and my baggage came 72 hours later. With no notice it was left behind the door and when I got home was completely wet. Do not recommend Turkish Airlines. | 2 |
Wizz Air | Very disorganized and poorly managed airline with atrocious customer care. The disorganization is what stupefies me because isn't being organized what breeds efficiency and therefore cost savings? Had us check in online and print boarding pass which makes complete sense but then we hs to go through check in to get a new boarding pass anyway- how does that make sense? Check in line is same as bag drop, so it's wildly inefficient, 45 min wait (and employment of personnel that could have been avoided!). Charging us for priority boarding but then everyone gets stuffed on the same bus so everyone had to hurl themselves to the aircraft at the same time anyway- so what am I paying for? And yes you have to hurl yourself to the aircraft because the baggage compartment for the "priority" seats is taken up by the luggage of the personnel so the "priority" passengers have nowhere to leave their luggage. Their flights are too crammed together in that there isn't enough time between the landing of the aircraft and the next takeoff so there are delays. Because organisation is awful we all get jammed into the bus to be taken to the aircraft (no aircon, bus stuffed), but the aircraft isn't ready so we sit and wait for 10min+ in the bus and struggle to breathe. I have traveled Wizzair on numerous occasions out of necessity (timing or only direct flight) and these same issues occur again and again so it's not a one- off. If you can avoid them, do. | 1 |
Ryanair | Very dissapointed with Ryan Air, trying to link my online booking, they sent payment link to pay but no working, i rang them i got their names, helena, martha, sasha… hang up on me after 1 mins conversation… BIG WOW to Ryan Air, they have no clue what they are doing!!!! What you see is what you get, cheap airline, cheap service!! | 1 |
Grupo AirFrance-KLM | Very dissaponting flight company. I booked flight online.. from Vienna to Bali..they seem giving very interresting price but mostly without luggage so you have to pay extra luggage which actually can be done online but as i tried to buy fee for luggage online the said for the price that i habe paid i can only check in my luggage at the desk in Airport Viennawhch they ask me extra 120 Euros!!!!! And it Turn out that when i calculate the price even more expensive than the other Airlines with short duration of hour ( reason i booked KLM because it was cheap but then long flight) but now with my condition it is long duration of flight with a price das same das i get from Emirates same direction from Vienna to Bali with only 18 Hours flight times comparing to KLM same price with 24 hours flight!!! Its a criminal deed in a shamefull way ! The customer Service in Vienna doesnt pick up my call so that i have to call customer service in Netherland which cause me extra expenses from my mobile..though he can not do anything!!! Shame you on KLM!! Never going to fly again with this Airlines! The worst Airlines i have ever Used!!!! Dont get fooled !!! | 1 |
Grupo IAG | Very dissatisfied with Aer Lingus’s customer service and policy concerning flight change charges due to corona virus. Disappointed with their unsympathetic response, especially since other airlines are waiving change fees due to this crisis. Am of course willing to pay the additional charge for a summer flight, but at this point, will never use Aer Lingus again and advise family and friends to look elsewhere. Not customer friendly. | 1 |
Lufthansa | Very dissatisfied. People at EWR were amazing. Would have given one, but the staff at EWR really went out of their way. But overall uninformed customer care service. I was explicitly told I didn't need a Visa over my call (including verifying with lead) yet I was not allowed to board and not offered an alternative filght. Ofc, I could pay full price for the next one the next day. No thank you, and never again. | 2 |
Ryanair | Very dodge company, almost scamming. Advertising non existing 2e seat prices, you cant take 2 hand lugges on board unless you pay 5e "priority" boarding.... avoid at any cost | 1 |
Jet2.com | Very early morning checkin with extra 22k case, already assigned 10k cabin luggage. Total weight 26.9 kilos. Agent suggested that I take out 5 kilos from one case to make it lighter and put both cases in the the hold in order not to pay extra. Such a pleasant Agent. I was tired after arriving from another flight early morning. She made the checkin easy for me. I appreciated her help. | 5 |
Eurowings | Very early morning flight with this no frills airline of the Lufthansa Group. A wonderful reminder that no frills doesn’t necessarily mean low cost. Horrendous flight bought with a premium fare for zero service, little seat pitch and terribly uninspiring buy on board selection (which other real low cost airlines can do much better). Unfortunately, if you live on Germany and you fly from other airports than Frankfurt or Munich, it is impossible to avoid this. Flight attendants were friendly though. | 2 |
Jet2.com | Very easy and effortless to book hols and flights | 5 |
EasyJet | Very easy and helpful customer service | 5 |
EasyJet | Very easy and my booking issue was resolved very quickly! | 5 |
EasyJet | Very easy and smooth interaction to get a speedy resolution to our problem , thank you very much | 5 |
EasyJet | Very easy and stress free complete changes to flights | 5 |
Jet2.com | Very easy approach, quick check-in online , both flights were perfectly on time and your stuff was friendly | 5 |
Jet2.com | Very easy at all times to fly Jet 2Would easily fly again. Thanks to everyone at Jet2 | 5 |
Jet2.com | Very easy booking experience. | 5 |
Jet2.com | Very easy check in - polite helpful staff, flight on time.Baggage arrived quickly on arrival. | 5 |
Jet2.com | Very easy check in and no delays | 5 |
Jet2.com | Very easy check in friendly staff and a clean plane ride | 5 |
Jet2.com | Very easy check in, helpful staff , reasonably priced flights and holidays | 5 |
Jet2.com | Very easy check-in at both airports. Nice staff. On time | 5 |
Jet2.com | Very easy checkin given the IT glitches that were happening around the globe. We boarded our outbound flight and immediately found we were delayed. Appreciate that wasn't Jet2s fault however it was over 2 hours and no refreshment offered. A simple glass of water would have been appropriate. | 3 |
Jet2.com | Very easy checvk In and all went smoothGreat service and all staff brilliant | 5 |
EasyJet | Very easy communication and fast resolution thank you :-) | 5 |
EasyJet | Very easy experience to change my seat. Chat was efficient and friendly | 5 |
Jet2.com | Very easy going out, self service was neat and there were lots of people to help. Coming back we were called forward to board and left standing for 30+ minutes, then everyone else seemed to board first. When we landed there was a delay finding some steps however we were kept informed. | 4 |
EasyJet | Very easy legal name change after booking, thank you | 5 |
EasyJet | Very easy onluine assistance | 5 |
EasyJet | Very easy process to request seats adding onto my booking, very helpful advisor! | 5 |
Jet2.com | Very easy process, checking in.The app is easy to use and navigate.I don't like all the upselling though whilst trying to book.The cost of taking a bag for flight only is too expensive. | 5 |
EasyJet | Very easy service to use and got the information I needed quickly | 5 |
Jet2.com | Very easy site to navigate. | 5 |
Jet2.com | Very easy to board and wonderful staff.Was having a hypo and got the help I needed on time.Very polite staff | 5 |
Jet2.com | Very easy to book absolutely fantastic times can't beatJet2 plus, you can take a small bag and that's all need to have a great holiday | 5 |
Jet2.com | Very easy to book and compare flight times and price. Very easy check in process and always plenty of Jet2 staff very visible at the airports. | 5 |
Jet2.com | Very easy to book online without the never ending questions about add-ons | 5 |
Jet2.com | Very easy to book online, very attentive staff have booked again for next year and looking forward to a relaxing flight. | 4 |
Jet2.com | Very easy to book, flight times and fares were all good. Friendly check in staff at East Midlands and on onboard. Feels like they actually care about their customers. Will look at booking one of their holidays in the future. | 5 |
EasyJet | Very easy to change name on flight via chat function | 5 |
EasyJet | Very easy to change name which was incorrectly spelt via use of Chat Box | 4 |
EasyJet | Very easy to communicate! | 5 |
EasyJet | Very easy to contact customer service through the chat bot, and quick and easy assistance. Thank you! | 5 |
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