Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Very bad customer service | 1 |
Turkish Airlines | Very bad customer service and baggage claim.They lost my luggage and refuse to reimburse the items I had to buy cause they were lost (althought it was confirmed by email I was entitled as per their t&c).I was carrying a souvenir from Turkey and they refuse to reimburse the replacement.They eventually found my luggage two months after was declared lost, it was damaged and they still refuse a reimbursement.Very bad customer service, they keep replying with the same message. | 1 |
SAS | Very bad customer service and they don't do what they promised | 1 |
Ryanair | Very bad customer service at standard London never again | 1 |
Jet2.com | Very bad customer service experience | 1 |
Ryanair | Very bad customer service with absolutely no regard for their customers | 1 |
Vueling | Very bad customer service, rude, overcharge people, lack of transparency and very unreliable. | 1 |
Ryanair | Very bad customer service, unprofessional flight attendants and just awful overall flight quality. | 1 |
Ryanair | Very bad customer service, very bad situation with refund, although, I am not sure if the law let them do what they are doing with all these form filling again and again. I am thinking how would IATA look at this.. | 1 |
Lufthansa | Very bad customer service, when I've booked my flight, I chose an option ( free rebook).But now my existing flight is £35 cheaper than another flight that I want to book. Surprisingly they ask for £800 , YES £800 for rebook, called customer service, I've been told your existing ticket is not available anymore, but there's and I checked at the same time was available. | 1 |
Ryanair | Very bad customer service, worse I have ever experienced.Booked a holiday, unfortunately for us flight are with Ryanair. Booked as a family, 2 adults 2 grandchildren, on the inbound flight we are not even sitting together. Our grandson is also sat across the isle from his granddad so not even together surely this is not right, tried today on 3 occasions to sort this out but the online help is atrocious they cant seem to understand what we are telling them. Then when we tried to do online check in although we have 2 bags included in our holiday package they try to take another payment for this when you tell them how many bags you are taking. Tried to amend the seating online only for it to take payment from our card then not allocate the seats. No wonder this company is always on Watch Dog! | 1 |
Wizz Air | Very bad customer service. Bad company. | 1 |
Lufthansa | Very bad customer service. Flight has been finally refunded (as it was cancelled) but £6 are missing. No answer by phone why. No answer by email by Lufthansa despite a lots of recalls. | 1 |
EasyJet | Very bad customer service. I have been waiting on the phone for more than 1hrs, and no answer. Everything I herd is music and how busy the lines are..... How many people are working there to assist customers ??????? Just 1 probably. Very disappointed.......... | 1 |
Turkish Airlines | Very bad customer service. I purchased 3 tickets for me and my family at the same reservation, they assigned us all over the plane. Called for assistance, were very rude and unprofessional and problem is not solved unless if we pay extra money to sit next to each other. As a family it’s not about the money tho we already paid top money for the tickets, but it’s about how they treat their customer if u don’t pay. Then we put away from each other father and mother and 2 year old baby. | 1 |
Turkish Airlines | Very bad customer service. I used travel with Turkish Airlines but recent years their services and attitude became so bad. If you call their customer care service, they ask you to call another time because they do not have time to talk or their system is down. Finally, I tried to solve the issue I had by myself by using their website. I tried to change my ticket to different date but I have been charged full price of new ticket however their ticket policy says it will charge difference of the tickets. They do not follow their written policy and they seem lying to ripe you off. They are very rude on the phone, airplane and in the airport. Their hospitality for long connection is corrupted badly. Their Airplane food is not as good as used. My family and I are frequent flyers and we decided not to travel with Turkish Airlines never again. | 1 |
EasyJet | Very bad customer service. I was in the airport 2 hours before my flight as was mentioned in their booking email, however , I missed my flight and they did not allowed me in. This is because of misorganization, No enough staff, And they make all their flights in same 2 hours and same queue .I was waiting in very long 2 queues and after dropping off my Luggage they did not allowed me to go through the gate 25 min before the flight.Bad dealing and rude way and they asked me to pay again for my flight..............Also seats are very narrow and uncomfortable | 1 |
Eurowings | Very bad customer service. They are very rude with out asking for any details the gave nonsense answers! They try to just stilling money from customers. Please never ever use this airline. | 1 |
Lufthansa | Very bad customer service. Very bad communication skills and also business mentality. I'm leaving my $1655.30 airline credit to them and I don't think I will ever be crossing my path with this company ever again.I thought united airlines was bad but this is much worse!Make yourself good and fly with Turkish Airlines overseas or United Airlines.Good customer service | 1 |
Turkish Airlines | Very bad customer service. Worst service and Rude attitude in airport for transit passengers. Poor facilities for transit passengers. Only good thing was Free Tour Istanbul | 2 |
EasyJet | Very bad customer service.Please teach your staff how to treat peopleThank you | 1 |
Grupo AirFrance-KLM | Very bad customer serviceFlights cancelled or delayed many times , requested compensation but no answer at all. | 1 |
Lufthansa | Very bad customer serviceI called because my flight was delayedAfter telling him 2 times he's has the false informations he insisted my plane should land with only 5 minutes delay(45 minutes flight, called them 20 minutes before scheduled landing 🤦ðŸ»â€â™‚ï¸)He put me on hold 3 times before hanging up without explanation!!! | 1 |
Grupo AirFrance-KLM | Very bad customer serviceI cannot contact via phone so I decided to do it via whatsapp for changing my outbound flightCustomer service is suck!They did cancel my inbound flight and get new one for outbound so I have double outbound which is really really ridiculousI asked them question about this. And it seems like the new staff handle this and he/she really insisted that I'm the one who removed the return flight. This is ofcouse impossible in the system. I like what the f is this. They are working like a robot. Have no brain to analyse what actually happened at all. | 1 |
Lufthansa | Very bad customer serviceI had to change something in my reservation which should be possible as long as I do it 24 hours after I made the order.However Lufthansa's communications system was down which meant I couldn't contact them online and the only phone number I could find wasn't open that day. When it was finally possible to get in contact the 24 hours had past and I was told I could no longer make any change in my order.I accept the fact that there is a 24 hour limit for changes but then the company should be sure that their channels for communication is working as it should and that it is possible to get in contact. | 1 |
Turkish Airlines | Very bad customer servicelate flightthey made us wait for hours and did not even car to apologise | 1 |
Grupo IAG | Very bad customer service… the airline refused to refund me due to time issue of cancellation although my ticket was cancelled in the airport and they have the evidence in their system…a guy named Waleed from kuwait airport british airline was very rude and refused to communicate… other staff members were also unhelpful | 1 |
Vueling | Very bad experience | 1 |
Wizz Air | Very bad experience at warclow airport. The staff were very rude and unhelpful. Never use this flight again | 2 |
Lufthansa | Very bad experience company cancelled my flight and I had to wait 8h to get some information. I would never suggest this company to anyone. | 1 |
Lufthansa | Very bad experience flying with Lufthansa :- I have not been informed about the flight cancellation. I only been informed at Bremen airport. So I had to wait almost 4 hours in the airport and I did not have the opportunity to find another solution to go back home.- In Bremen, they denied to give me the taxi and hotel voucher. In consequence due to a very bad organization of Lufthansa team, after arriving at around 9:00pm at Frankfurt, I had to wait almost 3 hours to get it to finally arrive at 2:00am and get the possibility to sleep just 3 hours...I don't think I will fly again with them | 1 |
Ryanair | Very bad experience flying with them, they are waiting for your faults, and if you dont pay abusive extra bills, you dont fly. Never again, at the end, cheaper with any other company. Always the same, lets see if I learn it and remember this for next time. 55 euros the paper in black and white that I show you, printed in seconds. Pay or you dont fly | 1 |
Ryanair | Very bad experience for the service provided. Charged extra at the very last minute for an overhead cabin bag which was included with my flight ticket. Flight was from Krakow to Berlin. | 1 |
Turkish Airlines | Very bad experience from this airline. Our route was Stockholm -- Istanbul - Sharm el Sheikh and back. Both flights to and from Istanbul to Sharm had been cancelled for no reason and we were forced to choose another flight one day later with long transit time (over 7 hours). We paid for seat reservation but no seats were reserved. Cabin crew weren't nice and helpful at all. | 2 |
Ryanair | Very bad experience in LLA with Ryanair staff, call centre staff and missing Customer Care staff at the airport. They were all talking differently, none seemed to know what to do or talk about, excuses that's nothing to do with them, bouncing off to each other a responsibility.My first ever, or at least half of it, experience (just the payment one but not the travel).I would highly recommend you to stay clear off them as they're good at taking your money but if you run in any sort of issues you'll pay again and again if you find out eventually to who, or like me you will end up with them competitors paying again.I've received no excuses or apologies for them staff lack of knowledge and lack of assistance. I hope they'll go bankrupt soon, they deserve it. | 1 |
Pegasus Airlines | Very bad experience never travel with them again, not recommended. | 1 |
Grupo IAG | Very bad experience on multiple occasions trying to get information about a refund.I have cathay pacific diamond status which has immpeccaby polite customer service and so was unprepared for the condescending and unhelpful reception from BA staff.I attempted to find out about cancelling my booking online as my situation changed. The flights cancelled without advising me the penalty (this was because i had upgraded the flights online i later learned). I called immediately to enquire what the penalty was. I was told an amount that caused me a lot of stress as it was so high and I said I would not have cancelled had I known.I requested to instead reinstate but that was refused. Finally she said she didn't know the amount and I had to wait a week or so. It's unbelievable that I was in a situation where I had to accept the penalty without knowing the amount and with no option to keep the flights instead.When finally the refund amount was emailed to me, it was addressed to my (male) partner. Even though I was the principle passenger, the booking was in my name and paid for with my credit card also in my name. My partner does not share any name with me , but they still sent it to the passenger with the title Mr. It was like I'd travelled back to 1960.When I raised this to the BA staff on the phone asking why, she told me that that was impossible. Even though I have it written on an email. And when I asked the BA staff why I wasn't advised what the penalty was before cancelling, she responded that that wasn't the case. No discussion.Such arrogant and condescending "assistance", quite jarring after being looked after so well by Cathay for so many years. Not to mention the patriarchal remnants still embedded in their systems | 1 |
Lufthansa | Very bad experience on this flight to Mexico City. No Gin-Tonic on board. Sitting with my wife in the middle row, they were not able to serve dinner at the same time. I got my menu when my wife had finished hers. The presentation of my main meal was disgusting. When asking the flight attendant what happened she just explained that there was a problem when charging the food at the airport. They didn’t show me the wine bottle but just bring you a glass of wine. | 3 |
EasyJet | Very bad experience once more with Easyjet. On a 45min flight, they got a 2h35 delay. They kept us waiting in a poor-quality room without any shop or vending machine to buy food or water. We receive zero information from the crew, and obviously zero compensation from the airline. | 1 |
EasyJet | Very bad experience they cabin baggage rule is not clear and any standard cabin bag for any other airline is is large for easy jetThey just wand a hand bag and pay for everythingAnd when u caught before flight on the gate £48 for a bag 🤯🤯🤯😡 | 1 |
Lufthansa | Very bad experience this time.(June 22 2023) travelling from Europe. I was waiting 7 hours in Toronto because my connection to Calgary flight was cancelled without any warning. Very stressful and frustrating trip, I was able to rebook another flight at 10 p.m to come in Calgary. No charge through Air -Canada. | 3 |
Pegasus Airlines | Very bad experience using pegasus. Very long lines for check in if you are non-turkish resident. They have combined all international and domestic flights together, so you have to stay in line with all international customers even if your flight is domestic, which is quite inconvenient. We stayed almost for two hours in line and missed the flight although we arrived 2 hour prior the registration close for domestic flight. No social distance at the registration line during Covid Pandemic. Very unprofessional personnel, you have to beg their employees, so they can let you pass without waiting because your are about to miss your flight, despite the fact that it is not your fault they are processing the line slow. I wanted to highlight that this happened in istanbul (SAW) airport. They had E-F-G terminals to check-in people, but only one was to process at the counter and other two for Xpress check-in. It is better to pay more and fly with decent airline. I do not recommend PEGASUS to anyone. | 1 |
Grupo IAG | Very bad experience we lost the flight because of connection delays, to be told they don't care. | 1 |
Grupo AirFrance-KLM | Very bad experience with KLM. Me and my partner had a flight from Amsterdam to Jakarta. After the flight was delayed with over a hour they told us on the last 30 min of the flight they didn't have any of our luggage, flight crew couldn't answer any questions and just said to look at the e-mail KLM send us. They said that our luggage could be send to our place of residence (because we had a flight to Bali the next day and didn't wanted to wait in Jakarta). But when we landed and saw the e-mail they send to us they said it could only be send to Jakarta airport which would mean we would have to cancel our flight to Bali and stay in Jakarta. The e-mail didn't help at all and was very unclear.On the airport there was nobody from KLM who could help us, there was suposed to be a help desk from KLM but it was closed, called their customer service 2 times but both times we were waiting 10 minutes and nobody picked up. Eventually we found an Office ourselves who could help us send te bagage to Bali, they were very helpful (they weren't from KLM). So thankfully we have our luggage now because of those people but overal a very bad experience with KLM. | 1 |
Wizz Air | Very bad experience with Paris Beauvais Airport and Wizz Air service! Workers of the airport and wizz air are very rude, impolite, behave very badly with the passengers. The airport must refuse to have these kinds of workers. Would never recommend flying from or to Paris Beauvais Airport with Wizz Air. | 1 |
Turkish Airlines | Very bad experience with Turkish Airlines. I initially booked a return flight on the 7th of January 2023 from Hong Kong to Paris with a 4 hours transfer in Istanbul. With no apparent reason, they decide to move the Hong Kong - Istanbul flight to the 6th of January, which means now I have a 29 hours transfer instead of 4 hours. I tried to ask for compensation, but did not get a single cent. At the phone and by e-mail they either send me to my agency where I bought the tickets or they give me conventional, pre-made excuses. At their airport stand they send me to a Turkish Airlines agency, at the Turkish Airlines agency they send me to their central offices in Taksim. So in conclusion, I had to pay upwards of 150 euros (hotel + taxis + meals) from my own pocket and waste a full day at a place where I did not intend to be and loose one day at my initial destination. | 1 |
Turkish Airlines | Very bad experience with Turkish Airlines. I initially booked a return flight on the 7th of January 2023 from Honk Kong to Paris with a 4 hours transfer in Istanbul. With no apparent reason, they decide to move the Hong Kong - Istanbul flight to the 6th of January, which means now I have a 29 hours transfer instead of 4 hours. I tried to ask for compensation, but did not get a single cent. At the phone and by e-mail they either send me to my agency where I bought the tickets or they give me conventional, pre-made excuses. At their airport stand they send me to a turkish airlines agency, at the turkish airlines agency they send me to their central offices in Taksim......So in conclusion, I had to pay upwards of 150 euros (hotel + taxis + meals) from my own pocket and waste a full day at a place where I did not intend to be and loose one day at my initial destination. | 1 |
Turkish Airlines | Very bad experience with Turkish Airlines. They sent an SMS 5 hours before the flight, so I delayed my arrival at the airport 1 hour. which is 3 hours before the flight time. when I reached the airport the check-in was closed and I did not find any of the airline team to help. I tried in all ways but no one exist in the airport. even though it was 3 hours before the flight time we waited there the whole 4 hours and after the departure of the flight one of the team members arrived, and says that they will refund me but I have to go to the office. I went to the office but they say it is not our problem you have to go to the airport 4 hours before the flight. I lost 500$ and they did not give me a discount even. Moreover, I was not alone but I was with my family and I have a child 2 years. It is the worst airline in the world, Turkey and Lebanon. | 1 |
Norwegian | Very bad experience with the Cashback program and the whole Covid-19. I am stuck with a lot of money in points but they have substantially increased their fares plus they don't fly to North or South America anymore. These points are useless to me and they won't exchange for cash. | 1 |
Ryanair | Very bad experience yesterday 12/5/2017 on the Ryanair flight 7055 from Malaga to Dublin when shortly after take off the plane dropped and only for people still had their seat belts on there would have been serous injuries as one of the cabin crew hurt his arm and head, what annoyed me was there was no explanation over the tannoy system so people could have been put at ease for the rest of the flight | 2 |
Lufthansa | Very bad experience 😕 delay flightmeans delay luggage!!! caused me lots my kids need clothes need milk powder I have to buy everything, I need too catch taxi back to airport to get my delay baggage the say after no apology at all, I send an email to ask for compensation!!! Unfortunately no answer. Very disappointed 😞 Never again. Shame on YOU... | 1 |
Iberia | Very bad experience! I travelled from London by British Airways with interchange in Madrid with Iberia to Coruna. My suitcase didn't arrive!! Iberia costumer service at Coruna Airport promised me that suitcase will arrive next day and it will be delivered to place where I will stay. So another day came, no updates, just email in the evening that my suitcase couldn't be delivered! What?!!! No emails during the day. No calls, no updates. I am staying only 5 full days on holiday in Galicia. They already wasted my 2 days! I am extremely angry! Iberia customer service asked me to pick up suitcase in Coruna airport again!!! Why? Bad communication. I don't stay in Coruna city and this is not what they told me on my arrival. Iberia provided bad costumer service, no communication, no number to call, no updates via message, nada!!! I won't use this company again! I traveled despite restrictions due to coronavirus and Iberia made my trip very awful! | 1 |
Grupo AirFrance-KLM | Very bad experience!! Since the pandemic the tickets have increased and the service decreased! We couldn't change seat online so we changed seats at the check in desk and they made us pay extra "for an upgrade". Thinking the plane must have been full, we paid for this. Once in the airplane, we saw that a lot of seats were empty in economy and people could just switch from seats! Very bad service we had to pay around $100 for this. When we filed a complaint it took months for an answer, only to find out that they wil not refund the money because we got the seat.Great way to make some extra money KLM. | 1 |
Turkish Airlines | Very bad experience!We have not yet received our refund from a cancelled trip to Vietnam in March 2020!We will never again book a flight with Turkish Airlines!! | 1 |
Lufthansa | Very bad experience, expensive, Complicated.To rebooke the ticket i have had to pay 1400 Euro, and the main ticket was without baggage, even if i have chosen from rhe begaining 23kg, i have to call the customer service 3 times, i am not satisfied, the won't to help you, Not recommended | 1 |
EasyJet | Very bad experience. Booked flights from Berlin to Marsa Alam for 14 March, return 21 March. On 16 March Egyptian authorities announced a lockdown, starting on 19 March, so return flight with EasyJet could not take place. But instead of making this clear to their customers they announced on their websites that they will organise rescue flights. This was a lie and made us only lose time to search an alternative, which finally cost us over 4000 €! But to get a simple refund of the return flight of EasyJet they refuse to do after more then 1 month! Phone they do not answer, e-mails no reply ... We never will use this unreliable EasyJet again! | 1 |
EasyJet | Very bad experience. Don't go with this company, you will regret. We were charged for extra baggage on the gate just to hear the gate is already closed. Great, and guess what, they don't want to refund us the money for the extra bag. Really not worth it to bother with them, rather pay a little extra for a reliable airline and don't be treated like this. | 1 |
EasyJet | Very bad experience. They are heartless and all about getting you ripped off and no refund policy. EasyJet don't even deserve my 1 âï¸ | 1 |
Eurowings | Very bad experience. We had our hand-luggage wich fit perfect. And then you have to pay €50 euro for each bag. And the don't let us know anything. Bay company never fly with it | 1 |
Lufthansa | Very bad experience. We paid extra 700 dollars for legroom plus seats and we were kept being changed to regular seats. After many calls to customer service, they just said the seats were given to someone else. We are even still waiting for a refund. | 1 |
Ryanair | Very bad experience....Due to Corona virus I was told our flights hav ben cancelled and a refund will be issued. Its been over 5 weeks and iv not heard anything....Reading on some forums it states that they are giving vouchers instead....? | 1 |
Vueling | Very bad experience.Flight delay for 4 hours (Prague -> Paris). Filed a request for compensation, still no answer after 2 months. I am filling a complaint to the civil aviation authorities and going to sue the company in court. | 1 |
EasyJet | Very bad experience.Unprofessional staffRude crew | 1 |
Lufthansa | Very bad experienceBad service startes already before our jouney where Lufthansa changed our departure flight from Friday evening to Friday mod of day meaning we need to take an extra day offOn the Home trip the we missed the connecting flight with 10 minutes - and Lufthansa rebooked us to 28 H later!!!We tried to call them and also waited 2H in the que. No help at all!!!We afsked if they would support us with a car-rent or hothers. Nothing !We rejected and find our own Way Home from Frankfurt to DK. Now - more than 2 weeks later we haven't heard from them even though I have send all requested material and ask for progressionSilence is the only feedback! | 1 |
Wizz Air | Very bad experienceTheir web site stuck during online check inWhen I went to airport customer service no help you they extra charge me for checkin air because their website have issues my advice advise to you please stay away from this airline. They are No cheaper they are cheater | 1 |
Lufthansa | Very bad experience…there is no customer service existent. Flight 7 hours delayed, no proactive re-booking, no help on the ground, hotline is asking me to do re-booking at the airport while after I finally found someone at the airport outside of the gates in Lisbon she told me I have to call customer service. This is ridiculous! I was booked Business Class. | 1 |
Ryanair | Very bad flight and service is also very bad and airport staff is very rude | 1 |
Vueling | Very bad flight company in barcelona the people working at the desk are clearly being very racist and not helpfull just looking at the outward looking and judging without first looking into the tickets in the system they shout in spanish because they cant even speak english expecting you to speak spanish while youre a international traveler... missed my flight as well because of these rude peopleI take a flight allot and this was my first time negative expierence never ever taking vueling again!!! | 1 |
EasyJet | Very bad flight in UK. I can't imagine this flight horrible journey | 1 |
EasyJet | Very bad flight service, I don't feel like to give you 1 if any options I will give 0 , me and my family was travel from Bristol to Belfast 31/10 / 22 , it was very busy time we are waiting 3 hrs on security checking, finally we was on the gate it was closed , 25 peoples was missing the flight, I was looking for easy jet customer care , I couldn't find any one , I was ask one of the staff they are very rood, I was called customer service, they said easy jet staff mentioned what happened,after they can refund, one of the staff I was talked, she said she is the manager she said she not write what happen ,I was explain , but she said I am lie , i said them if you have any dout check cctv how many hours I was on the queue , but she not listen,no body helping me , after I paid again full ticket 4 of us , I couldn't travel that day , next day I was traveled ,I couldn't find no any good staff Bristol airport for easy jet , when I was travel back from Belfast, Belfast staff was very good, I don't feel like to travel again easy jet | 1 |
Lufthansa | Very bad food. I requested Hindu NON-VEG but all the way to BLR I got potato in different form. Very outdated entertainment system and programs. Only USB charger available. Seats and pockets are filthy. I'll never use this this airline. Arrival at Frankfurt and connection is very chaotic, multiple bus rides and long lines to catch elevator to reach departure terminal, if you are connecting. Very rude staff. | 3 |
EasyJet | Very bad help received. I was trying to be sure of the info, and the agent left the chat | 1 |
Pegasus Airlines | Very bad inexperienced pilots. They are using students to complete flying hours. | 1 |
Vueling | Very bad luggage policy. They lost our luggage for 3 days for four adults, they told us on the phone we could buy necessity clothes, which we did. We asked 3 times if there was a limit of spending, answer was no. When claiming for compensation, we were told there is a limit of 50 euros per day per person (which is fair), but then they compensate you for just one luggage/person because you only have one PIR number, which is the file code they give you at the airport when you report the missing luggage! They told me even if you had 10 bags lost, with one PIR number we would give you compensation just for one. finally, this information is not available anywhere on their website. | 3 |
EasyJet | Very bad response and end the chat very quick even I have been waiting for a while. It is very bad and stressful customer service | 1 |
Wizz Air | Very bad service , bad people ,but unfortunately no alternative to eastern countries. They deserve boycott | 1 |
Ryanair | Very bad service - if you can call it service. Am desperately trying to reach customer service and have so far waited 2 h in line. The chat function doesn't work- it's the last time I'm flying Ryanair ! | 1 |
Ryanair | Very bad service .The worst customer service on Tirana-Albanian .Ryanair is the worse company ever . | 1 |
Pegasus Airlines | Very bad service and rude employees | 1 |
Vueling | Very bad service and rude workers. I was steps away from the gate they informed that flight delayed for 2 hours and then suddenly went on time. They didint announce or call . I suffered doing up yo customer service they are also rude. No one shows the help. Very furtrqted. | 1 |
Grupo AirFrance-KLM | Very bad service and they canceled my flight 2 times for 3 days, the next day at the destination I was going I had to take another flight so I had to pay another flight to get there and they only returned 100 euros, they did not pay me a hotel, no food or anything, I never fly with KLM again and the people I know who are going to travel I recommend that they travel with another airline | 1 |
Grupo AirFrance-KLM | Very bad service and they canceled my flight 2 times for 3 days, the next day at the destination I was going I had to take another flight so I had to pay another flight to get there and they only returned 100 euros. They did not pay me a hotel, no food or anything. I will never fly with KLM again. | 1 |
EasyJet | Very bad service at the counter. I'm traveling all around the world every year. Never see this. They limit to 15 kg for the check bin Baggage when other company allow 23kilo. They charge me 200 Euro more. For Cabin baggage they told me I had to pay extra 23 Euro per baggage and could not take them in Cabin. | 3 |
Ryanair | Very bad service at the gate , only our hand luggage was measured , and only we have been checked for covid -19 test , nobody else from the whole plane was asked or checked !!! No one there actually knew what covid -19 test we need for our destination. Very rude woman refused to call the manager when we have asked her, as she was giving incorrect information , her answer was "what?! " and no apology was ever given to us for rudeness or for incorrect information given. Don't ever use Raynair ! | 1 |
EasyJet | Very bad service from easyjet, they keep removing my passport information stored in they website.One time we can add the passport information to flights and then another time it just keeps asking for it again.easyJet changed the baggage policy and now it forces you to book a large suitcase for both flights, it doesn't allow you to take in only one flight.Easyjet can you solve your mess out? | 1 |
Ryanair | Very bad service from staff in check in luggage ryanair held desk person was very rude,I select family + and only was fault I did not check in online ,in staff they asked me to pay each person £55,When arguing with them I am not receiving and kind off email ,They said you have to pay £55 each person if not you missed your flight,I have only 1 hour 30 minutes left,I went to Ryanair receptionist and he told me to call customer service,I ring them they cut phone,I went again to Ryanair reception desk was it was guy honestly never ever seen like this person very rude,I said to him they cut the phone no one mantion about to pay if not check online i have to pay £55Said you agree terms and condition ,And hen i said where is said £55 to pay he take my phone and keep searching,And when he can't find I asked the lady your staff even can't find about charger how can be normal person can find ?Then he get angry and said you can't travel I report you ,you can't travel,I said why m I not go to travel what m I done wrong ?he get agree and try come on my face and another lady try to stop him ,because and my 7 years son was to much crying when the guy come to close my face and and every on and my son think he gonna hit me ,my son was shocked ,everyone look over there but no one stop him,fill same on it ,humanity is died sorry to said but no on take action ,but I will definitely because the way he get angry with me and my 7 years son was crying and shocked because of him ,I will definitely complain about him so next time he don't do with another family,So after this all problem he went to the officeand warn to check in team said don't serve them he can't travel I am not allowed to travel,I was confused I thing the person who rude with me he's own I think Ryanair and I am going free cost? to travel I fell like that, why they stop me ,I pay full price with family plus why that rude person stop me ,and of the day I pay 5 people 250 eurosAlso in return from Agadir to Manchester flight delayed 3hour and 20 minutes and flight seat also my son seat was broken so no point ti get family plus and change for me another placeNever recommend ,all happen on date 4/1/25 time 2:10pm to 2:40pma | 1 |
Pegasus Airlines | Very bad service on board. You feel you are in market not a flight all during the flight selling product. Just to test them i asked for a tap glass of water, they refuse that and ask me to pay £2 for small bottle. | 1 |
Iberia | Very bad service regarding complaint handling and stone walling. There is no propper way of contacting them besides a automatic whatsapp servicebot, an expensive phone help desk, or very time-investment heavy online form.After filing a complaint per their complaint website, the airline stone walled the conversation by sending a no-reply email. There is absolutely no way to properly get in touch with them to follow up on this complaint. | 1 |
Ryanair | Very bad service they only after money and they charged us 100 pound extra very rubbish customer service the person who checking us in young with no experience and dose not respect any one he wanted me to be last and I have priority tickets He used his position as powerI asked him to give me his name he refused he said will call the police at the Stansted airport they come nothing done because I didn't do any thing wrong never with them again my flight Was to Morocco on the 15 of June 2021 I am not happy at all with what happened I want Ryanair to deal with this issue | 1 |
Vueling | Very bad service took 5 hours insted of 2. I Will never take this airplane again | 1 |
EasyJet | Very bad service! Flight yesterday was full and crew still making sales, people taking masks to eat and priority to whom had Spanish passport! | 1 |
Grupo AirFrance-KLM | Very bad service!!!!It is not possible to check in online (which you know after paying, if I had known, I wouldn't buy), you have to do it later, at the airport and then they don't do it efficiently. I arrived 4 hours before the flight, with the 2 tests but they were not efficient and I and 60 other passengers were left outside and they did not give any explanation and much less a solution. A disgrace!!!Flight Hamburg - Malaga 06.03.21. I have lost time and money, I trusted a company that so far has not given me any solution.Whatsapp chat when there are problems, they stop answering, they don't put a visible email to complain, the truth is that it is a very shameless way of negotiating. | 1 |
Lufthansa | Very bad service, I did a seat reservation and payed by ideal about €250Lufthansa can not match the paymentCuroner sercice told I have to be patienceThey have a script in front of them ' don't be helpfull and tell the customer it is busy due corona ' | 1 |
Ryanair | Very bad service, I paid my lodge, but have to miss my flight because of delays at the customer service, I have to paid extra 300€ for the next flight with the children, from 5:00 am till 3:40, my children are tired, no food for them because I didn't prepare extra. At the airport someone should help passengers please with their lodges, directing them were to drop it and check visa, some people is their first time to travel like me to Italy. It was not so from Belgium to Italy, but coming back was terrible. I am so upset, tired and spend extra money for no good reasons, please see int my case | 1 |
Pegasus Airlines | Very bad service, I printed boarding card travelling with my family including 4 year child and two older children around 9 and 11, at last minute before boarding, our seats were changed, all 5 of us assigned seats apart, including 4 year old child who has to sit near another passenger, and he was crying all journey from Berlin to Antaliya. I never recommend anyone to use this airline. I am angry now because I have unsubscribed several times, as I don't want to hear from them, but still getting newsletters. | 1 |
Pegasus Airlines | Very bad service, bad application shows always an Error within changing flights. I just paid a lot of money for very bad services. Last time with pgs | 1 |
Grupo AirFrance-KLM | Very bad service, bought 2 tickets but our seats are far away from each other. Nobody could help us and this is for an 12 hours long flight. The airline did this on their own not informing us and surprised us on the airport and could not fix anything. KLM = Budget and bad. | 1 |
Ryanair | Very bad service, delays, cancellation,very old dirty plane never never use Ryanair again , worst airline on the planet | 1 |
EasyJet | Very bad service, had a flight from Luton to Amsterdam. And I had a problem with my flight. So I went to talk to the airline attendants. And they were super unwilling to help me. They answer wrong and are arrogant. I have traveled with many airlines and this is the worst of all. | 1 |
Pegasus Airlines | Very bad service, my new suitcase it's coming broken from many side, the seats not good with long distance, first and last time booking with Pegasus. | 1 |
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