Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Turkish Airlines | Venice to Aqaba via Istanbul. Both flights very good. Cabin crew very friendly, uniforms look fancy but not practical for FAs. Food good and abundant. Both flights landed ahead of schedule. New Istanbul airport is impressive but I noticed low-quality construction materials used here & there. Taxi time can be long. New Miles&Smiles lounge elegant, a step ahead compared to the old lounge. Food selection is amazing, wider than before. Checked bags delivered with priority. | 8 |
Air Europa | Venice to Cancun via Madrid. The flight got delayed due to bad weather for 2.5 hours, although other companies flew in and out normally. We arrived to Madrid, the plane staff did not know anything. They sent us to room 6, where we thought they would tell us what was happening and when are we flying on. Got there, took our bags and they sent us to their public relations office, we already had a feeling something was wrong. Got to their office, along with at least 30 other passengers that also missed their flights going to north and south america. No apology, nothing. They booked us a plane for the next day not going directly as we should, but with a connecting flight in Mexico City. We lost 2 days going from one plane to the other, from airport to airport. If we knew we were going to have 2 stops and had to wait 16 hours between flights we would pay 500€ less. | 1 |
Eurowings | Venice to Cologne. Avoid at all costs, you are better off with Ryanair. Living in Cologne I don't get much of a choice of flying with them most of the time, and I'm appalled at how they manage to always do worse than the time before. The flights are always late, with an average delay time that seems increasing with each flight, no customer support whatsoever and little care of providing some service to the airplane passengers... Now they started giving a 5€ voucher to boil off when waiting for the plane, which barely pays for anything at the airport nowadays. Avoid! | 1 |
Lufthansa | Venice to Dusseldorf via Frankfurt. Ended up on Lufthansa after a cancelled Eurowings flight and it's easy to spot the difference: better legroom and a complimentary drink and snack. Very good info from the cockpit and whisked over the Alps in little over an hour. Changing in Frankfurt is a nuisance since LH uses A and B terminal which are a long walk apart. Short hop to Dusseldorf. No drinks but with 25 mins this flight is just too short. Still my favourite airline. | 9 |
Lufthansa | Venice to Frankfurt. I was booked on a Lufthansa flight to Vienna via Frankfurt, the day before on the 6th of November they canceled the flight from Frankfurt to Vienna, leaving me with no information for hours. I started to call the Lufthansa customer service with no success, and I have proceeded to call the Austrian air. I ended up calling the Senator Lufthansa service, due to the status of my uncle, hoping to get some help from their side. After approx. 1h 30min on the phone I finally got connected to an English-speaking gentleman who apparently decided to help me. I´ve asked him what the solution would have been and he didn´t have any information regarding it, therefore as I had to go back to Vienna due to work business I asked him to rebook me to any flight within the star alliance airlines, and he mentioned just the possibility to fly via Brussels, although there was still a spare place via Zurich with SWISS. I received an Email confirmation with my flight to Belgium with Brussels airlines and proceeding with an Austrian Airlines flight to Vienna. I wanted to check- in online but on Brussels airlines it was not possible, but for the flight with AUA yes. I was a bit concerned, but I thought due to the strike this could have been normal. I arrived a bit earlier to the airport and at the check-in counter by giving them my documents their answer was “we don´t have any flight booked under your name†I was very furious as it was looking like there would have not been any solution to fly back on that day. I had to talk to other three people, until someone could have started helping me out for it, the only supervisor for five star alliance in an international airport… ridiculous, and neither from the airline but from the group S.A.V.E., company operating in Venice airport. They had to call several times, many Lufthansa desks until they told me they would have had to rebook me on a flight via Zurich (the one I´ve seen the day before, but which was never offered to me…) It was a kind of realizing news they gave me, although I was stuck at the airport for about 4 hours as it was way much earlier my scheduled flight to Brussels. I´ve asked for a small recognition or compensation as I would have been passing 4/5 hours in Venice, and they marked very much that as I asked, they gave me the lounge access, by doing “an enormous exception†| 1 |
EasyJet | Venice to Gatwick. My worst flight ever. My husband and I had a priority boarding and our seat was row 2. However, the crew asked to us and other passengers with priority boarding to use the door at the back of the plane. When we went inside the aircraft the crew opened the front door and the others passengers from the front no longer let us pass. Indeed they were annoyed and angry with us because we blocked the aisle. A lady complained about that - she had seat row 1 - with the two assisting cabin crew but the two ladies ignored her. When we finally reached our seat, there was no longer space in the overhead for our suitcases. The two ladies assisting cabin crew ignored us again. When all passengers was seated and ready to go, the captain announced a delay of 1 hour and 30 minutes and we had to wait inside the plane. The two cabin crew chatting all the time to each other and they ignored everything around them. They didn't do nothing about four-year-old girl screaming, crying during the journey from Venice to London, included the 1 hour and half delay. When I left the plane I had a severe headache. I don't think this is fair for leisure travellers. And also when their children crying it can be an embarrassing situation for many parents. | 1 |
Turkish Airlines | Venice to Kuala Lumpur via Istanbul, first flight an overbooked A321 flight. As an Elite member, I was upgraded to Business class at the gate. I appreciate the 2-2 Business class configuration Turkish Airlines has on most of their A321s. It makes the difference compared to other European carriers. Meals were gorgeous as usual, champagne generously available. The chef on board was nice and attentive, otherwise service was a bit rushed. Istanbul to Kuala Lumpur on a new A330-300. Quite low load factor on this segment, I had the chance to take two emergency seats all for myself. Service in general very good, had a long chat with cabin crew at the back of the plane, they seemed nice and friendly. My suitcase arrived in Malaysia damaged but it was picked-up at my place, repaired and delivered back by Turkish Airlines itself in less than 24 hours. | 8 |
Vueling | Venice to London via Paris. Worst experience ever. We flew with this airline for the first time from Venice to Paris. Check in was a nightmare. They had 1 staff initially for 3 flights which caused major delays for our flight. Made passengers reorganise their luggage. We were over on the weight limit and happy to pay the necessary amount but were then told if we don’t pay cash we will be charged an extra penalty - ridiculous procedures and policies. Although a short flight, the food cart only made it to half the plane as they were extremely slow. We took off 45 minutes behind on scheduled time. Staff do not care about service at all. Our second experience was from Paris to London that was 40 minutes late to take off. When asking questions regarding the delay we kept getting “I don’t knowâ€. No staff to create ease of seating. | 1 |
Norwegian | Venice to New York via Copenhagen. Flight got cancelled, they did not pay for overnight stay, made flight out from Pisa the day after. They made me pay for my bag to New York as I had no prepaid luggage and unless pre-ordered and paid for, they make you pay for food - and they lost my bag. Has been 3 days and still did not receive it. | 1 |
Norwegian | Venice to Oslo with Norwegian. Excellent flight. Left from Venice few mins delay, landed 20 mins earlier. The aircraft was next-gen, so enough space for legs. WiFi connection free, but a bit slow, most probably due to full flight. Food and beverage quite expensive, but probably common problem on low cost carriers | 8 |
EasyJet | Venice to Paris. Absolutely the worst. They canceled our flight with less than 24 hour notice, and then had NO one at their counter to offer any assistance. We were told to manage our own booking using their app, which they didn't have another flight for 3 days. Their "claims" department is a joke, no one will return any messages regarding our request for compensation. | 1 |
Vueling | Venice to Paris. By far the worst airline you could fly with. They try to trick you on their website to pay over-priced seats, when you have right to a free seat! And let’s talk about these seats, they’re so small, if you’re a grown-up taller than 160cm you will struggle. | 1 |
EasyJet | Venice to Paris. I booked 3 economy tickets through an agent and booked 26 kgs of luggage and then another 15 kgs of luggage online before the flight. We had 3 bags first bag 18kgs, second bag 15 kgs and the third bag was 8 kgs which was equivalent or few kgs less than the luggage we paid and booked. They say you booked only two loads of 26kgs and 15kgs each and we will not allow your 3rd bag. They charged me 52 Euros for a bag of just 8 kgs. We felt like as though we were looted. | 1 |
Grupo AirFrance-KLM | Venice to Paris. I've flown with Air France 6 times in my life and each time I regret it. Twice I had my luggage misplaced for days. Second to last flight I was separated from my family members due to the flight being overbooked (I checked in online a day prior). The staff’s statement was “Air France has the right to overbook a flight.†What does that even mean? That Air France has the right to be unorganised and ruin a customer’s schedule? The last flight I had a terrible encounter with 2 rude staff who insists that I have not paid for checked in luggage. They refused to even look at the receipts I shown them, stating “If we say you must pay then you must pay!â€. Only after a lengthy argument she finally found that we indeed has paid! No apologies whatsoever. | 3 |
Vueling | Venice to Paris. The airline didn’t send me booking confirmation on the email, I had only screen shot of it, I didn’t get email that flight was cancelled, so had no time to arrange new, find out about it in the last minute in the airport. Vueling provide to all passengers new ticket for next day, hotel, food and transportation but it doesn’t worth it as plans was ruined. For myself I’m going to put this airline in black list! | 1 |
EasyJet | Venice to Paris. They lost my suitcase. We checked in early and the airport was very quiet and they manage to lose our luggage. Their customer device is appalling, when you phone them they will try to push you to call someone else, shifting the responsibility to say it’s the airport fault or it’s the courier fault. Very slow, inefficient and disorganised. They lost my bag after the 1st week of my 2 week holiday. So for the remainder of my holiday in the cold of Europe winter, I had to survive with none of my belongings. They give you 25 pounds a day to buy “essentials†to help compensate but when you lose your whole luggage it is not enough. | 1 |
EasyJet | Venice to Paris. This was the worst experience I have had with an airline. We booked our flight two and a half months ahead of time, and when I went to check-in for my flight, the website had said I had to visit the desk when I arrived at the airport. Thinking there was no issue, I arrived at the airport for EasyJet to tell me that I did not have a seat on the plane. Her exact words were, "You paid for the flight, not for a seat." Apparently, people who pay 24 euros extra to choose their seat have priority in getting a seat on the plane over those who do not. So, since they overbooked the flight, I did not have a seat on the plane I paid for (and neither did my friend), but our other friend did and had to travel to Paris alone. A worker escorted my friend and I to a counter where we got a new reservation for a flight that was 5 hours later than our original flight. We did get a 9 euro voucher and "speedy boarding," but overall a flawed system and do not recommend booking with EasyJet unless you want to pay 24 euros extra to choose a seat or want to run the risk of spending 10 hours (total) in the airport. We also had to go through security again after visiting the counter where they rescheduled our flight. That was fun. | 3 |
Vueling | Venice to Paris. Vueling told us that the flight is cancelled due to bad weather, however, I am wondering how is it possible that only our flight was cancelled in the entire airport that night (31 August 2018)? The rescheduling of this flight was two days after (2 September 2018 night), which will cause me and my sister missing the international flight from Paris to Hong Kong (CX278). Right after knowing the flight from Venice to Paris is cancelled, I talked to Vueling staff about the rescheduling, they said they could not help me to change the tickets, but I can call the Vueling customer service (which she claimed that it is a 24 hours hotline, but in fact it is not). She suggested me to change to the earlier flight at around 9am the other morning (1 September 2018) which will go from Venice to Barcelona and from Barcelona to Paris. Despite the hotel was assigned to us at 2:30am and the bus arrived at 3:30am, we still tried our very best and managed to get back to the airport to try to catch that flight at 6am. Unfortunately, when we reached the airport, Vueling said it is impossible to change the flight from one journey to two journeys and asked us to go to the ticket counter. Ticket counter then said Vueling have the authority and they could not help. We were then being kicked backward and forward without any help. We were very angry and disappointed about the service provided by Vueling. The staff was unhelpful and rude that morning (1 September 2018). We eventually have no way to go to Paris in time , cause the ticket office said all the flight from all airlines were fully booked. We therefore have to book the flight ticket from Venice to Hong Kong directly. We have lost a lot of money because of Vueling's odd decision to cancel the flight which other airlines didnt encounter that night. We lost our hotel fee in Paris, our missed international flights to Hong Kong, also, Vueling took us to a really far hotel situated in Bolognese and had not included any transportation back to the airport (so may I know what is the claim that you will include the transport between hotel and airport if it's only one-way). it costed us 60 EURO to come out from the hotel to the airport that morning to catch the flight that Vueling staff suggested, which, not to mention, it became an 'impossible' change the other morning. | 1 |
Wizz Air | Venice to Riyadh return. Both flights were on time. If you travel out of Europe you have to represent your travel documents at the check-in counter. The seats are comfortable, but not reclinable. Ground staff and cabin crew are friendly and proactive. Bring your own food and IFE as these options are limited. | 9 |
EasyJet | Venice-CDG. Very worn out Airbus. Outside (paint) and inside! Priority check-in and boarding were a bit messy. Captain was great. | 5 |
Air Europa | Venice-Madrid-Lima. Business cabin seats not clean - crumbs everywhere. Very uncomfortable seats. Two hour delay outbound one hour delay on return. During meal if you are watching a movie it is interrupted and you are forced to watch a 1 hr p.r. / ad video about Air Europa. Same on connection Madrid-Venice. Business seats are expensive - they should let you watch whatever you want. Socks that airline provide lose their ink all over your feet - very poor quality. On return flight hostesses never came through the cabin offering water - you had to get up and get it yourself. Hostesses took turns sleeping in last row of Business seats. | 5 |
Ryanair | Verification proces does not work properly. So the only option you have is do the verification on the aiport, and as you would have guessed, YOU HAVE TO PAY 50euro | 1 |
EasyJet | Verona to Gatwick. Appalled by priority check in - we had a 5 month 3 week year old baby boy therefore meant to have priority check in, as previously stated. We were placed on the buses ‘first’, trying to fight our way through the queue of people. We were then sat on the bus for 45 minutes whilst we waited for everyone else to board the bus. How is this priority? My nephew was asleep at the time and the plan was to feed him as soon as we got on the flight. This did not happen due to having to wait for everyone else to get on the bus, as well as everyone else getting off of the bus before us and getting on the plane before us. This is unacceptable and appalling. We are not at all happy about this! This is not the way we should be treated as priority customers! | 1 |
EasyJet | Verona to Gatwick. Won't allow a handbag and mini suitcase, many people trying to squeeze their things into an already full suitcase - which now makes it over their limit anyway so what's the point? The staff are miserable at best. You wait 20 minutes before the bus leaves to drive you 30 seconds to the aircraft and then a further 5 minutes trapped like sardines whilst they try and work out what they're doing. Harass you on the flight with various lotto, food and other items they wish to sell. | 1 |
Vueling | Very BAD service and no contact with customer service!My daughter had booked a mini vacation for us, and had booked a flight on April 16th from Hamburg to Barcelona with a one-hour layover and onward to Alicante. We were supposed to fly at 11:05 am, but after a few hours of waiting, they announced that there was something wrong with the plane. Those who were going to Barcelona to watch a football match were accommodated on another flight, while the rest of us had to wait without knowing when or how we could continue our journey. We were really looking forward to the trip as we were going to visit our daughter and her family, who had flown with Ryanair the previous Friday, and we were supposed to fly back together on Friday, April 19th with Ryanair.We sat at the airport in Hamburg and waited for 10.5 hours before finally boarding a flight to Barcelona. We arrived late in Barcelona, and no flights were available to take us to Alicante. We had to stay overnight 1.5 hours away from the airport, which meant we arrived at 2:30 am and had to be picked up at 6 am, so we only got 2 hours of sleep that night at the distant hotel. At 9 am, we were able to catch a flight to Alicante. We asked specifically about our checked baggage, and they assured us that it would be with us. However, when we arrived in Alicante the next morning, our checked baggage was nowhere to be found. This meant that we had no clothes, no shoes, no toothbrushes, or anything else with us for the holiday for which we had specifically booked 20 kg of baggage each.We tried unsuccessfully to contact Vueling, but couldn't reach them in any way. We arrived in Alicante without our baggage, and at 11 pm, a Spanish number called us. We were already in bed as we hadn't had any sleep the previous night. We couldn't call back that number, so we waited for them to call again. They called around noon the next day and said they could deliver the bags at 2 pm in the afternoon. We were ready and waiting, but no bags arrived. Then she called again and said we could pick up the bags at Alicante airport when we were going back home. We bought clothes, shoes, toothbrushes, perfume, and everything else we needed to survive the three days without our things, but we don't have receipts for everything (only some of them). When I tried to contact Vueling through their customer service on their website. The same goes for the number that we were supposed to show at the airport to retrieve our baggage but I lost it. Then The robot Said They cant help.We are very upset that our vacation was ruined with one less day with our family and that we couldn't even get our bags. We spent most of our time going back and forth to check if the bags were delivered and if she would call again.We hope that despite everything we have been through, Vueling will refund us the full amount for the plane tickets and compensate us greatly for the pain and suffering caused by this NON-vacation experience. | 1 |
Lufthansa | Very Bad airlines, bad customer service, no honesty, misleading the customers on phone and website to booking without saying the real terms and conditions totally fraud I booked 2 tickets and paid 598 GBP and the flight should be from Heathrow airport to Frankfurt Germany the to Istanbul nothing mention on the website that we should have a transit visa and on day of journey 26th of January they did not allow us to board and so many other passengers and they do not want to refund our money, shame on you Lufthansa just a bad company and it should be closed because they are fraud | 1 |
Ryanair | Very Bad customer service, flights cancelled from Ryanair but no money back only silly vouchers. Customer Service is only anderes from a Robot....very very bad!!! | 1 |
Lufthansa | Very Bad service Don't have proper information. I am travelling from LHR to MAA via Frankfurt with same Lufthansa airlines and they could not able to confirm whether i need visa or not for taking connecting flight without leaving the international airport premises. and unable to do online checkin and no one could able to help with details. Before booking checked with customer care and said not required any visa and now they are saying we dont have information. Very bad experience since 2 days. | 1 |
Ryanair | Very Disappointed in Ryanairs lack of customer service and honesty in terms of not cancelling Flights To Italy . Not even willing to offer a gesture to reschedule without high cost . Have used many times so didnt appreciate Ryanairs unwillingness to admit there is a serious unforeseen problem in Venice . Has made me re consider who I use for regular flights to Alicante . | 2 |
Lufthansa | Very Disappointing Service and Misinformation from Lufthansa SupportOctober 2024I recently had a terrible experience with Lufthansa that left me frustrated and deeply disappointed.My journey in october 2024 was supposed to involve a 19:00 flight with a short layover in Frankfurt, connecting to a 21:50 flight to Edinburgh. Unfortunately, my first flight was delayed by 50 minutes, making my layover incredibly tight. My spouse contacted Lufthansa's support team to ask for help, and the response we received was far from acceptable.The support agent claimed they would call the airport to ensure I made the connecting flight. However, throughout the conversation, the responses were vague, unrelated to the actual problem, and at times made me wonder if I was speaking with an AI rather than a human. After a long, unhelpful back-and-forth, I was assured that the gate would remain open for me.Despite rushing through the airport and arriving at the gate by 21:37—well before the 21:50 departure time—I found the gate had already closed at 21:35. When I asked the staff if they had received any instructions from Lufthansa to delay the closure, they told me they hadn't heard anything at all. It turns out that the support agent's promises were completely false, and no one had taken any steps to help me catch my flight.This was incredibly frustrating, especially given the fact that I had been misled into thinking they would make accommodations for the delay. Not only did I miss my connection, but I also had to deal with the stress and added cost of rebooking and making alternate arrangements, all due to Lufthansa's poor handling of the situation.I expect better from a major airline like Lufthansa, and this experience has made me seriously reconsider flying with them again. If you value clear communication and reliable service, I would recommend looking elsewhere. | 1 |
Lufthansa | Very Expensive, aggressive staff, often delayed | 2 |
Jet2.com | Very Friendly crew & both outward & inward journeys. | 5 |
Jet2.com | Very Friendly staff makes the trip enjoyable | 4 |
Jet2.com | Very Good as usual | 4 |
Ryanair | Very Good. Nice flight attendants. Nice landing :) | 5 |
EasyJet | Very Helpful Customer Service. | 5 |
Jet2.com | Very Helpful Staff, always quick to help with any questions or issues. | 5 |
EasyJet | Very Helpful, easily made the required changes with no fuss | 5 |
EasyJet | Very Helpfull | 5 |
EasyJet | Very Informative and helpful, and easy to obtain my answers however waiting time was a bit lengthy but overall please with the result | 5 |
Ryanair | Very LATE again for the 3rd time in a row. So inconvenient. FIX IT Ryanair!!!!! | 1 |
Jet2.com | Very Pleasant experience , happy that the cabin trolley is included in the ticket price , lovely cabin crew , I'll definitely recommend Jet2 to all my friends 😊 | 5 |
Grupo IAG | Very Poor Business class product, BA is not even close to the other airline leaders. Which ever way they sell the seat on a 777 it is a 2-4-2 layout. The cabin feels and is very cramped. The food in business class is economy quality just served in a china dish! However, the price of course is at premier levels. The only positive of the whole fight and return were the cabin crew who were fantastic. I felt genuinely sorry for them having to try and flog such a poor product. Would I fly BA business again? only if their were no other options and I had no choice. | 2 |
Lufthansa | Very Poor Customer ServiceHad flights booked for Hong Kong in March but have had to cancel due to Corona Virus preventing me from embarking on a cruise . No refund offered despite website stating that services being reduced in March! Never again. | 1 |
Iberia Express | Very Poor Customer Services03/07/19 - Website crashes and I make a duplicate booking online. 08/07/19 - Contact customer services and I am informed the duplicate booking has been cancelled and I will get a refund.One month later...................nada14/08/19 - contact customer services again and informed use the online complaint form. Nothing they can do (mirrors other people's expeiences)14/08/19 - raise a complaint via online portal. No confirmation emails received.One month later .......................................................nadaanother month ...........................................................nadaanother month ............................................................nada05/12/2019 - get through to a member of the Iberia team via British Airways customer services team. Why you may ask? It is because BA is code sharing with Iberia and I thought that might be a way in to get some answers. No chance there Jose!!! The guy I spoke to did inform me to contact Iberia via facebook/ write to them or legal.05/12/2019 - Today, I contacted them via facebook and completed this review on trustpilot. Not holding my breath because I would be dead before I get a response from Iberia Express. | 1 |
EasyJet | Very Rude Cabin CrewA guy name Carl pushed me, took my jacket toward the back of the plane, moved my luggage at his will, and then threatened to remove me from the plane. He then stood in front of the plane and started lying that the whole issue with me had been my fault. I then complained to the airline and they did nothing at all. Will never ever fly Easy Jet again. They don't even deserve one star. I was not the only person on the flight from Valencia to London who was harassed by Carl. I was with my family. It was birthday as well. My grandchildren cried when I was threatened to be removed from the plane. | 1 |
Grupo AirFrance-KLM | Very Smooth flight. Seat space is very comfortable for economy, 81 cm much more than others offer. Good entertaining and nice crew. Free champagne and a nice dinner with several courses free wines and a pre landing snack. Only the snack was bad and only dry bread. Delay one hour but arrived on time. Would fly Air France again. | 9 |
EasyJet | Very Unhelpful Staff to change flightHave a flight for tomm. Easyjet online site shows availabilirty for today's flight, shown screenshot which takes me to last payment section. However online chat professional is unable to change stating that flight is sold out. If its sold out, how is the site allowing me to make a fresh new booking. Chatted for almost 45 mins giving screenshot, but staff has been very unhelpful to change the booking | 1 |
Pegasus Airlines | Very Very bad service assistance on the team in Istanbul pegasus | 1 |
EasyJet | Very advisable, pointed me in the right direction. Fast with response | 5 |
Ryanair | Very aggressive staff member at the boarding point in Manchester today. There is absolutely no need to speak to paying customers thr way he thinks he can speak to people. Made to pay for hand luggage along with a few others, when we saw other people with large luggage walk through and carry theirs on the plane. Unfortunately I was unable to get his name. But to be fair the lady with wasn't much nicer. | 1 |
Jet2.com | Very amiable and professional people | 5 |
Turkish Airlines | Very appalling service. inflight toilets were dirty and without toilet tissues. I did inform the crew to clean and put toilet tissues but they ignored my request. Three members of the crew kept chatting in their little room. Quite few people asked water or other drinks but it seems the crew kept taking ages to serve the passengers. My flight was scheduled to depart 10:00 AM in the morning. When I reached the airport I was told by the check in staff that the flight has been delayed until 15:00. I received no email. No notice by either text or phone. The Turkish airlines manager just asked my if I want to change my flight and that there is nothing he could have done about this problem. Since I am missing my connection at Istanbul I asked him if they would provide accommodation and transfer. He promised that he would do that and inform his colleagues at Istanbul. That has proven a lie. At Istanbul airport the staff were very rude and unprofessional. They categorically refused to provide accommodation and I had to linger in the airport for over 8 hours. Customer service is very poor. staff is incompetent and indolent. See the photo of the meal (attached) given as a compensation for the delay. Stay away from this airline. | 3 |
Vueling | Very arrogant, unhelpful and not caring about customer at all. I'm in no mood to write the long story over here, but avoid at all costs. Vueling never again. Because of you incopetent personal, two of us didnt get onboard and had to pay additional 980EUR for the ticket home. You lost our baggage, but first you took 100 EUR additional payment for it. (instrument at a price about 5000EUR). I hope you will be out of bussiness soon. You do not deserve to deliver ANY service. | 1 |
Jet2.com | Very attentive and always a clean plane. Pilot keep you updated too. | 5 |
EasyJet | Very attentive customer service officer. I had previously emailed and awaited a response but with no response. Would have preferred to be directed to the online chat to have got this resolved quicker. | 5 |
Jet2.com | Very attentive friendly staff both at airport and on flight. | 5 |
Jet2.com | Very attentive staff which made the whole flight very enjoyable | 5 |
Grupo AirFrance-KLM | Very bad airline and service! Normally i never fly with KLM/AirFrance but due to work and voucher I was obligated. This voucher was offered couple months ago on my intercontinental business trip by KLM due to overbooked flight where they told us this at the gate during boarding! Now after boarding the plane full with passengers we had to wait at the gate for more than 2,5 hrs !! Without any information/announcements why! A lot of passengers with >400 connecting flights, including us!! The cabin crew didn't even offer at least a drink service; after we asked for water, other passenger complained to the crew too and after at least 15 min they came to offer water. After exactly 3 hrs of just seating in the plane at the gate, the captain announced they didn't find the medical devices on board but the real truth was that the first aid medical devices were EXPIRED!! How can you board a full intercontinental flight with over 150 passengers with expired devices on board?! Tickets way too expensive for what they are! | 1 |
Grupo IAG | Very bad airline broke my suitcase delay flight filled so many forms 📋 still no compensation. Bad bad | 1 |
Ryanair | Very bad airline company.I am surprised there was no one waiting outside the bathroom of the plane with a bank contact machine.If they can charge you extra for something they will. Doesn't come cheaper out in the long run.Never flying with them again. | 1 |
Ryanair | Very bad airline staff are rude and ignorant; young man (attendant) using his phone on snapchat and Instagram whilst boarding the plane no eye contact and didn't even look st my boarding pass properly; air attendant on the way to Dublin was huffing and puffing whilst serving my drink. Bad airline all around which is what it is renound for. DO NOT CHOOSE RYAN AIR! Flight 174 ncl to Dublin return. Poor poor poor would vote 0 if I could. | 1 |
Lufthansa | Very bad airline, I never buy ticket from them, they are stupid and they are stealing money from people and doing nothing, I have two way flight from Frankfurt to Toronto, it was over booked and they didn't rebook it me, and they canceled my returning from Toronto to Frankfurt without any refund and the ticket costed me a lot of money | 1 |
Grupo AirFrance-KLM | Very bad airline, do not book with them! | 1 |
Ryanair | Very bad airline, horrible customer serviceMy wife and I were in Athens in August 2017 for the holiday, we decide to go to Santorini Island for 2 days. I book my airline with Olympic Air to go to Santorini, but decided to book return flight with Ryanair.Olympic AirCustomer service: excellent (very friendly, very professional)Flight seats were okay and cleanThey provided food and beverages during the 45 minutes flight to SantoriniNext time we only will go with Olympic AirRyanairVery rude customer serviceVery unprofessionalDirty and small seatsNo food or beverages was providedMy wife ask for water and flight attendant told her they don't have water**************Be aware this is the only airline that I know of that require its customer to print the BOARDIN PASS before coming to airportPlease note if you don't print and have your boarding pass before coming to airport they will charge you 50 euro penalty charge per person.Overall we are very disappointed with Ryanair. They don't deserve our business and our respect. If I could I would gave them 0 stars. | 1 |
Vueling | Very bad airline, try not to book with them. We had 2 flights with Vueling and both were over 1 1/2 hour delayed for both "bad weather" in Barcelona (22 celcius and sunny...?).First time they gave us no approximate time which is really frustrating. Anyway, try to find an alternative, I won't book anymore with them ! | 1 |
Lufthansa | Very bad airline. 2 delays on both flights. Better off with budget airlines as easyjet or Ryan Air. No food on flights and aggressive hunting for overweight cabin cases going thru passengers and call them to weigh and pay. I never will fly with them again. | 3 |
EasyJet | Very bad airline. Horrible customer service. They had a delay in their flight I was late for my second flight which was also with them. I arrived 2 minutes before check in closing and they said that we are still too late. I lost my flight and they made me re book flight even more money than the last and no discounts. The agent was extremely rude and disrespectful she turned her back on me. What a nightmare. Will never use them again | 1 |
Air Europa | Very bad airline. On our trip to Buenos Aires in October 2019, they destroyed our family suitcase. We made the claim at the airport, the company manager did not give any solution, he only indicated complete a claim online. After 1 month, the company said it was not their responsibility. A disaster, in addition to the very offensive staff at check-in and even his crew at the aircraft. Food services very limited and low quality. It could not be worse this airline. | 1 |
Wizz Air | Very bad airline. Only one person to manage luggage for the entire flight. Came 3 hours in advance. Was still on the line waiting for luggage to be uploaded 30 minutes after departure. They canceled my boarding just after I put the luggage, the flight went of with my luggage. Denied boarding even if I did everything to go to the boarding gate as fast as possible. The personnel was very insulting. No support from Wizz Air. No one was responding in their call centers (1 euro per minute of call). I had to book another flight through SWISS last minute. Waiting for reimbursement. | 1 |
Ryanair | Very bad airline: when they automatically allocate the seat to a couple they don't sit them together. It blew my mind. | 1 |
EasyJet | Very bad airlineI f I can give them negative (-1) stars | 1 |
Pegasus Airlines | Very bad airlines change a two-day flight waiting without a hotel Is this possible they change a flight and leave the second and this is their fault and not my fault. I don't recommend this flight or anyone. | 1 |
Vueling | Very bad airlines, the stuff are so rude and unhelpful, i am traveling from barcelona to ibiza and the flight delayed 6 hours with no explanation . And other flights cancelled. This is my last time | 2 |
Ryanair | Very bad altitude shown by the lady on the gate from Manchester to Budapest. It's not acceptable to treat people in this way. | 1 |
Turkish Airlines | Very bad and cheap food and not good service onboard our flight from istanbul to oslo today, our first and last flight with turkish! We ask for Milk for our baby more than 10 times without someone giving us milk on this 4 hour long flight. Better to go back to my favorit qatar airways | 1 |
Ryanair | Very bad and ridiculous airline.There are flies inside the aircraft.Atleast they provide water and biscuits just like other airline but nothing at all. Next time did not use that airline. | 1 |
Ryanair | Very bad and rude behavior. We missed our flight because the had a technical issue and we were on the airport, but screen kept saying delayed at our flight, but truly they were boarding already and me, my friends (3 more people) and couple of other people missed it. They charge for everything, seats, flight exchanges even if its their fault, check ins, leg room, air. On the flight back to Sofia we couldnt check in throu their app or site due to technical issue and the tried to charge us with 55 euro per person to just check us in. Completely ridiculous, the pilots are crazy, the landings are hard, worst company ever. Dont be deceived by the low prices because we were charged triple the price of our "cheap tickets" because of THEIR TECHNICAL ISSUE!!! | 1 |
Turkish Airlines | Very bad and unforgettable experienceCanceling the return ticket and not paying even the ticket money.Breaking luggage.Disrespectful behavior of the company office employee.Inappropriate reception.No entertainment | 1 |
Lufthansa | Very bad and unhelpful support team. The strictest measures to travel during COVID. Never again will I travel with Lufthansa, worst experience ever. | 1 |
Ryanair | Very bad attitude at Manchester Airport and customer service, disrespectful...ruined my holiday, never again with RyanAir | 1 |
Turkish Airlines | Very bad attitude of employees at the airport towards passengers. I had a reserved return flight and they tried to postpone it when I boarded the plane. This is the second time that there is an excess number of passengers on the flight. Terrible experience. The employees do not know English. | 10 |
Lufthansa | Very bad behavior by Lufthansa by booking an overseas flight! .... Before I booked a ticket on-line for my gf that there was a problem as only the title Mrs (which was a mandatory field) could be choose, even she is a Ms! .... they told me twice when I called them about the problem, that it could easily be changed if I called them after the booking had been made ... but when I called them, they told me that it was not possible!!! .. how stupid are you allowed to be!!!Lufthansa told on phone that they would make an internal notice if something should go wrong in the airports she would pass - I asked for an confirmation on Email, but they refused to give me .... so if something should go wrong, they probably don't remember or never said!!!More stupidiness!I even booked a flight-ticket online and got a booking number and was told I could pay either on the phone or on Lufthansa homepage. I chose Lufthansa homepage, only realizing that it was mission impossible! ... I called them and told them about the problem, and they asked me to wait 2 hours, as they needed to do some updating ... When I returned they had meanwhile cancelled the booking without any notice!!! .... They told me they were sorry, but they couldn't do anything about it, even I had to choose another flight even it was a far more impropriate flight ....I wrote the company 2-3 weeks ago, about both issues, customer.relations @ lufthansa.com , and just get weird/incompetent replies leading nowhere, just saying that some other department shall take care of my complain, but nothing happens ....Update: 13/10- 2018 - this time a very service minded girl at Lufthansa corrected the title of the ticket from Mrs to Ms .. But no response on the cancel of my booking made by phone with Lufthansa! .. I did get another ticket on-line but it costed my gf 3 hours extra in transit in Frankfurt!Lufthansa administration, you need to do some improvements on service and bea little more willing to find solutions when you make a failure, and not just say "we sorry", but we can't help you .. that's just an immature and not worthy way of responding! .. | 3 |
EasyJet | Very bad behavior from customer service agent at the end he closed the chat without asking if I need anything else and without waiting me to answer the last message!!!!! | 1 |
Vueling | Very bad communication policy. No option for refunds for canceled flights, the phone only has endless queries without contact ever being made and the data is no longer updated. If the company is bankrupt, please tell your customers clearly. | 1 |
Lufthansa | Very bad company | 1 |
EasyJet | Very bad company I had to wait more than 11 hours at the airport and I lost my flight from London and I can't even contact them it's always busy I would never travel with these again I don't even have compensation | 1 |
Eurowings | Very bad company I order a ticket and pay 68 euro and when I get my email the price had change to 250 euro..... This is a corrupt company | 1 |
Ryanair | Very bad company always delay | 1 |
Ryanair | Very bad company they use sneaky tatics to charge more money from customers. | 1 |
EasyJet | Very bad company! Will NEVER use them ever again! Our flight actually took off but just as we were due to land on Mykonos the plane was diverted to Athens. We were left with very little information for about 4 hours. We know other planes landed in Mykonos around the same time but we never fully got to the bottom of why we were diverted. We finally got taken to a hotel about 3 in the morning. The following morning easyJet never communicated at all regarding hotel pick up. That flight was delayed. We lost a day of our holiday. The flight back was also delayed. The communication is horrendous!!!!! DO NOT USE EASYJET! Absolutely awful! | 1 |
Grupo AirFrance-KLM | Very bad company, miserable costumer service, got 2 flights delayed, no meal on a long distance flight and lost luggage. Never again. | 1 |
Ryanair | Very bad company, they search for every small thing to charge you more. The rate of delated flights is very high and they are not customers friendly at ALL. I do not recommend it. | 1 |
Turkish Airlines | Very bad company. Delays after delays, lost of bagges, changing of gates too much. Food was bad! Driest Chicken in my life. | 1 |
EasyJet | Very bad compny alwys late | 1 |
Ryanair | Very bad costumer service who is not in a position to help you, they can not do anything about your problem | 1 |
Ryanair | Very bad costumer service who is not willing to help you! Liam at Stansted airport at baggage claim very rude and lazy!t He send us (including our 16months old boy) to customer service after customs to deal with our lost car seat and they were not in a position to help us!!!THEY CAN NOT DO ANYTHING! | 1 |
Turkish Airlines | Very bad costumer service..No one looking after you after your flight been cancaled!! | 1 |
Norwegian | Very bad costumer service.Rude, and hangs up up in the middle of a call.Will not take responsibility for what other coworkers has promised from a prior call.Very bad experience. | 1 |
Ryanair | Very bad costumer support and costumer service.Misinformation about COVID19 rules: I went to pay 110£ for a PCR due to their misinformation while I must have taken a 30 £ lateral flow test.They stressed yourself with many usefulness email making things more difficult rather than easy and if you try to speak with someone it's very difficult. Ryanair doesn't look after costumers. | 1 |
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