Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo IAG | BA flight 2236 from Costa Rica on 5/3/24.The cancellation,lack of organisation and poor communication was totally unacceptable.So far BA are refusing to pay compensation and some of our group are now lodging a claim via CEDR.My claim was made on 7/3/24 and as at 6/5/24 all i have received is a weekly 'thank you for your patience' e mail. I have lodged a claim via CEDR.I see that BA have lost the appeal of the Lipton case. They should now get on and reimburse people on this flight.BA eventually conceded and paid the flight delay compensation. | 1 |
Grupo IAG | BA flight delayed Newcastle to Heathrow which meant I missed my flight to India. Customer service at LHR appalling due to long wait of over 3 hours and wrong information given regarding transport to hotel (if that is what you call it) they booked us into overnight. Resulted in me having to pay £60 to get there and no food once there due to delays. Arrived in India almost 2 days later than expected and missed 2 important meetings. Sent letter of complaint recorded delivery to BA upon return to U.K. and received no acknowledgment nor communication from them. After 1 month I emailed CEO and received no reply from him, although I did receive a fob off email from customer services the day after I contacted CEO. Another month passes and no further communication so I emailed CEO again - still no communication. How utterly arrogant and incompetent! The only airline I had any problems/delays with last year when flying quite a lot was with BA and every flight I took with them had delays/cancellations. | 1 |
Grupo IAG | BA got everything right. Allowed evening before check in , this allowed lots of time for staff to help with paperwork needed for travel to the US. On the day of travel it was half term and the Airport busy. In spite of this through security and into lounge in 5 minutes. Lounge clean, staff proactive and food served quickly. Good range of drinks. Easy transfer to C gates. Aircraft ready, boarding quick and well organised. Pre departure drinks served. The cabin crew were excellent and provided a very good service. The food was the new club world menu options ( roast beef) which was excellent. Although it was the older club world product it was clean and well maintained. On time arrival, baggage off very fast. Overall an excellent flight and it feels like BA are improving their offering at a time when many other providers use COVID as an excuse for service cut backs Well done | 10 |
Grupo IAG | BA had no problem letting us check in online. We cleared security and passport control.Then, just as we were about to go to the gate, they called us to the desk to say we could not fly as my husband's passport was out of date (apparently by 3 days). Although the expiry was July 25 and the issue date was within 10 yrs we apparently need a further 3 months on issue date!!! Why did they not tell us before we arrived in the departure lounge!!!! I'm now unpacking having been to Gatwick & back. | 1 |
Grupo IAG | BA has become a national embarrassment. Constant delays, overbooked flights, repeatedly forced to check in hand luggage. They should rename themselves Budget Airlines, sounds more appropriate. | 1 |
Grupo IAG | BA has been changed since announced a merger plan with the Garbage called Iberia, then resulting in the establishment of the SUPER Garbage called IAG, joke.Very bad service, always there is something terrible at their website or flight delayed. Although I have been a Bronze member for more than 2 years but NEVER allowed me to check in online one week before the flight's date as they lied!!! Bitterly disappointed that I can not choose my seat on booking even though business class. The price of choosing a seat ranges is from £20 to £30 depending on which row. Really Disgusting Greedy.This is not the iconic BA we knew, which was distinguished by its excellent services previously, so its name must be changed.45138554 | 1 |
Grupo IAG | BA has cancelled our flight while we were at the airport! Their excuse? bad weather while every other airline is taking off normally.We accepted a flight for the evening and they took our luggage and gave us BCs then they cancelled that flight too with no further options!I always had issues with BA, they are poorly managed and extremely unreliable! I will never use them again even if they offer the world. If you want to spoil your holiday/break fly BA. | 1 |
Grupo IAG | BA has gone from bad to worse- even though I did not think that was actually possibleAbysmal customer serviceOut performed by many low cost operators whilst continuing to charge premium pricesRecent flight to LHR left us waiting for bags for over 1.5 hours at terminal five. When I approached customer service to complain I was told this was normal service and what did I expect if I had been so stupid as to book in a checked bag for my flightNo care. No willingness to provide decent customer care | 1 |
Grupo IAG | BA has rude and ill trained cabin crew. Cabin crew was ignoring & snubbing passengers with no intention of serving food properly. However they were gathered at the back of the plane like standing at a bar and sharing jokes. Avoid this airline. | 1 |
Grupo IAG | BA has spent nearly a year in not dealing with a complaint. I originally paid for hold luggage via Booking.com and was told at the airport (LGW) that I hadn't (despite providing proof). I was charged £50 and since July 2024 have tried and failed to speak to anyone capable of resolving this. I know it's not much, but it's their fault and they make it impossible to speak to anyone. At one stage, they sent me a £50 e-voucher to apologise for the time it has taken and are now saying this is a full settlement. I don't want a voucher for an airline I rarely use (and will almost certainly never use), just a simple refund. I was recently emailed and told to call the customer support number, which told me that I needed to use the website for such complaints. Just utterly useless service throughout. | 1 |
Grupo IAG | BA has the worst customer service I have ever experienced! They aren't rude, but no-one is of any help, you can't make a complaint over the phone and my problem has still not been resolved. I'm not expecting by writing this, things will get resolved any quicker, but if it makes someone think twice about booking through BA, then great. The long and short of it is that I cancelled a Companion voucher flight on 25th January. I received back the Avios immediately, but the £2800, I am still yet to receive back. I have made 5 separate calls to BA over the last month, and each time I have been promised I will get the money soon. I still haven't, I've logged a complaint online (the only way you can complain and without any acknowledgment). Not sure what else I can really do...... | 1 |
Grupo IAG | BA has untrained agents, who gives inadequate information when a person is trying to change flight due to bereavement. I asked him(Shivam) if there was anything I could submit relating to bereavement, he said only death certificate and that only would $25 service fee no other documents would work, it was impossible for me to submit death certificate in when dad passed away about 4 hrs ago.I had to change ticket quickly,I couldn't wait for death certificate if only $25 was going to be waived. I changed my ticket for next day, Charged me the change fee while with my husband credit card wouldn't work on their end so he said he will call me back in 30 minutes. The call came but it was another agent, he said we can submit a letter stating father's death from the doctor or nursing home he was in, we submitted that via email, he waived the change fee, when I asked why is it that it don't apply to me, he said nothing could be done, since it already paid. I said it was your agents fault initially giving me wrong information. I claimed for my refund detailing everything as above. Email came as a standard statement normally everyone has to pay the fare difference. Completely ignoring my issue, no refund was given. Had to talk so many agent , never gives a clear answer. Think twice before booking with BA. Never helpful to-customers in their distress moment. Had travel with BA several time but this was very stressful experience. I would think twice before traveling with BA.Kusum Patel7138577871 | 1 |
Grupo IAG | BA have appalling customer service full stop. They cancelled the Manchester-London sector of my flight to Mumbai telling me they had re-booked me on later flight. Unfortunately they had not bothered to do this and I only found out by checking my booking on-line. When I tried repeatedly to point this out to them my emails received a standard reply telling me to wait until 48 before departure before bothering them, by which time of course I would be unable to get to London in time for my Mumbai flight. Phone calls involved 20 min wait or were cut off automatically when the queue was too long. It took a lot of time and perseverance to get them to acknowledge their mistake and book the flight I had paid for. | 1 |
Grupo IAG | BA have been brilliant, I'm surprised by the other reviews. Really helpful in resolving a booking alteration following a bereavement. Couldn't have been more efficient, answered the phone right away with no queue and solved what was a complex and stressful time for us. | 5 |
Grupo IAG | BA have done it again. 2 weeks ago our flight to Valencia was cancelled with about 3 hours notice. Still fighting for a refund on travel fare and accommodation costs.This morning BA cancelled our flight to France. No notice, just cancelled written on the departure board when we arrived at T5. Have been re routed via Paris to Nice and will arrive after 11pm instead of 2.35pm.My brother and his family flew Ryanair this morning. Arrived on time, no delays. Well done BA, at least you are consistent (consistently poor). It will only get worse as the summer progresses. Choose any other airline, or go via Schipol. Really useless... | 1 |
Grupo IAG | BA have gone downhill significantly clearly plagued by IT issues. I raised a complaint 2 months ago which has not been acknowledged or responded to. When calling to follow up you get cut off and a text message sent with unhelpful links and the system continually has problems. I am now opting for longer routes but better service and will now focus my custom on Virgin and Qatar. Goodbye BA. | 1 |
Grupo IAG | BA is barely a step above low cost airlines. They try to dime and nickel everywhere possible. I now found out that you cannot select a seat a check in anymore when you have no baggage. Next time I go with low cost carrier since there is virtually no difference anymore. | 2 |
Grupo IAG | BA is getting a real bashing on this forum and I thought I'd buck the trend and report a virtually flawless experience of a short hop from EDI to LCY on BA8703 this Monday. Easy check in, decent lounge experience except the very amiable staff were still forced to serve from behind barriers, very clean plane which left on time, ridiculous amount of legroom in 2D (it is a bulkhead seat but with lots more space than 1A or C), reasonable cooked breakfast served by a very attentive and capable CSM and arrived 15 mins earlier than scheduled. What's not to like, which is my overall experience with the vast majority of my BA experiences over the last 25 years. Anyway I thought it would be nice to read a positive review for once. | 9 |
Grupo IAG | BA is great in the air! But... they sell you connections thru London Heathrow Terminal 5 (their private, BA-only terminal) which you are practically not able to make. 90 minutes stopover time, European flight inbound, transatlantic flight outbound, you arrive at the terminal gate ON TIME and... book, security! Endless line, slow process. Your boarding starts and you are nowhere near the X ray, and then.... it is a train ride withing the same terminal (but different, distant buildings). Almost impossible to make. Lots of stress. | 1 |
Grupo IAG | BA is increasing the cost to ship pets by 400% starting March 1st!!!! The price to ship pets is already completely outrageous and puts many families in a financial bind as it currently is. They will financially break families just trying to bring their beloved pets with them by increasing prices by 4 times! I can't even imagine that price tag... Nobody in their right mind would use BA at that price. It's simply unaffordable for us and BA is only pricing themselves out of the market with this decision. Absolutely ridiculous. | 1 |
Grupo IAG | BA is not treating its premium economy passengers with respect. You pay for a premium economy service and are then compelled to use the economy toilets at the back of the plane. This is short-changing passengers. | 4 |
Grupo IAG | BA is not what it used to be! As much as I like their onboard crew their check in staff lacked interest in their job and safety. At no point did he make eye contact or ask Security questions and counters opened 7 minutes late. Crew from CPH was wonderful but announcements were too loud and too many, maybe I was just grumpy! Took less than 15 to get out of LHR through self service and transfer to LGW was a breeze. Crew on the POS sector was OK, had an aisle Seat and was bumped into by a cabin crew booty continuously for 9 hours. Not her fault but could never relax fully. One Caribbean Crew excelled and joined the Carnival spirit most passengers were feeling onboard. I wonder if BA management ever tasted the food onboard? Absolutely tasteless and some of the worst. I saved €550 choosing BA over KLM which was the only reason I chose Them. KLM is definitely a league over BA in many aspects and no need to change airports. | 7 |
Grupo IAG | BA is still charging premium airlines fares however delivering nothing better than what a low cost offers. Seat does not recline, legroom is minimal causing anyone taller than 1.60m a torture to fly as being in a sardine can. Good old times of being a glamour flying BA has far gone. Ground force almost reduced to 0, only a very cheap pack of crispy and water. The only positive side is the cabin crew always there for you and happy, or well pretending at least. For the price they charge I advise every passenger to fly any other low cost airline as an alternative. You pay extra for absolutely nothing. | 1 |
Grupo IAG | BA is supposed to be a premium airline but has aggressively gone downhill over the years. Customer service is awful and they charge ridiculous fees for flight changes.As someone who flies over 100,000 miles per year, I will NEVER fly with BA again as they are more hassle than they are worth. I suggest you do the same. | 1 |
Grupo IAG | BA is the meanest and most badly run of airlines. From their website to their terrible, terrible planes, there is simply nothing to commend them:Legroom - awful - a class action on DVT's should be a thingWebsite - awful - also non functional, crashes etc etcIn flight care - awfulInflight food - inedible - I mean, revolting.Time keeping - awful - every single part of my journey was lateEmbarkation - awful - shouty, aggressive and rudeCustomer service - non existent. Clearly they don't care enough to even pretendApproach to service - think aggressive bouncer and you've got the idea.All in all they don't deserve a single penny of anyones money. Go elsewhere you'll thank me. | 1 |
Grupo IAG | BA is the worst ever company that is completely incapable of even asking for a child's birth date and not the age at the time of booking - then ringing millions of times asking for money because he's now older- it is disgusting and they should be ashamed of themselves, they cannot sort such a stupid IT thing in 2025- have you not got any engineers?I had enough of them and we will never book anything with them. not a single flight or holiday. This company is going downhill. | 1 |
Grupo IAG | BA is the worst in terms of pricing, customer service, refunds, handling complaints and essentially every other thing. Hope the company runs into the ground so the people can spend their hard earned money elsewhere! | 1 |
Grupo IAG | BA is truly shocking. The customer service is non existent. You will get passed from person to person and told different contradictory messages and they deliberately make it difficult to contact them.BA is now too big, its customer service non existent and its IT is the worst in the Industry. It needs broken up, I am British but I am no longer proud of this national flag carrier.Dear Transport secretary, please strip this airline of its ability to carry the British flag and have it broken up into smaller more manageable airlines. BA has proven it can't integrate other airlines successfully without making the overall flying experience worse and should be prevented from taking any other players out the market. | 1 |
Grupo IAG | BA keep cancelling flights on the day that you are travelling.Miraclusously, the can accommate everyone on the next flight.When we complain they say that the cancellation is due to weather etc so how is it possible to be able to seat all the cancelled flight on the next one unless the first one was less than half empty which would explain the cancellation.What happened to honesty | 1 |
Grupo IAG | BA knew about issues on airport few days before, cancel flight less than 24 hours. Replacment flight didnt have same class as oryginal even when they still had place on board for better class. Didnt return cost added by cancelation. Its happend second time in year. Worst company of all | 1 |
Grupo IAG | BA lost my father's suitcase on a flight from Berlin to London this week. Then gave the suitcase to ECourierAir and say it is not their problem anymore. It is impossible to speak to the courier company as it has been 4 days and no suitcase!!! My father flew business class but that doesn't matter either - why pay more??BA has gone down so much and is now by far the worst company. They used to be good once… but they don't care about their customers. I will avoid selecting them at all cost - it is so hard to speak to someone from BA and they outsourced their call center to India so it is useless. Absolutely the worst airline. | 1 |
Grupo IAG | BA lost my luggage and I brought the necessities that anyone would require after a 30-hour travel. It's quite upsetting that after three months and many emails, I'm still waiting for the money I spent out of pocket. I also provided receipts for cab and food expenses because our connection flight was changed, and the BA airport representative advised me to pay out of pocket and submit receipts later. The current customer service makes it quite evident that I will not book myself or my family with BA in the future. | 1 |
Grupo IAG | BA lost our luggage at Heathrow airport before boarding plane to Olbia, Sardinia. Having done all the right things to claim for compensation, we haven't heard anything from BA in over 8 weeks. The online system fails to upload receipts for the claim, we have been in a virtual queue for 8 weeks with no confirmation that they have received the claim, no communication from BA and still waiting for our compensation. Global relations don't pick up the phone 'experiencing high volumes of calls' and hangs up on you, and you can't speak with anyone at claims to help you -they ping back a website address to make a claim. Poor poor customer service from our national airline. Still waiting. | 1 |
Grupo IAG | BA managed decline started since after COVID, then made it worse by fare and conditions structure in 2025.In place of fixing problems that the customers already faced, like Android App useless for 3 years (BA admitted that); UK Website - erratic with booking and log ins.; Check-in on the app/ airport machines (at Brussels airport about 50 auto-check-in machines had BA icon greyed (all other airlines were lit). I have had to print about 30 boarding card at home like the last century in 2024.After cancelling flight where full fare was forfeited, no Avios or Tier points credited.In January 2025, tried changing the date of return flight in business class, the change cost showed over £550, immediately checked and purchased a new flight for same date/time/class for £305? and cancelled the original for taxes refund. Still not seen my refund after 30 days.2 rating stars are for the staff. | 2 |
Grupo IAG | BA moved a flight from the evening to the morning, Luxembourg to LHR. It was a day trip which meant the outbound departure (Ryanair Stansted) was now the same time as the return!!!! BA were OK refunding their moved flight but have so far failed to respond to the lost Ryanair flight. BA's cancellation resulted in the trip being rescheduled and are liable for the Ryanair flight cost. I'll be more than happy to take it to the small claims court, with invites to all the main media outlets to cover the story.By default, BA should be accepting any out of pocket expense arising from their sudden flight change. Not even acknowledging my letter and claim just goes to show how much this airline has changed. I am British and I would rather 'British' was removed from the airlines names as it is becoming an embarrassment. BA has been owned by some Spanish company for a while now so perhaps it is time to rebrand it and stop dragging Britain down with the namesake airline. | 1 |
Grupo IAG | BA must have the poorest information technology platform of all airlines. They do not seem able to maintain a stable platform to deliver a seamless and hassle free customer service. They probably hired the same IT-team that wrote the disastrous MCAS software for the Boeing 737-800 who's credo was "crash and burn".British Airways needs to get a grip and drag its half-assed IT system into Century 21. | 1 |
Grupo IAG | BA named joint worst airline out of 19 for long-haul flights - showing 'how far it has fallen'Is this a surprise to anyone except BA themselves? | 1 |
Grupo IAG | BA only has a 1.3 rating because you cannot award 0. The worst customer service I have received in my 65 years on the planet. Cancelled flight at the gate, chucked out of Athens airport at 11pm and told to find our own accommodation and transport. Two months later, no promised expenses refund, no word on compensation and no ability to contact anybody who can progress the issue. Multiple unanswered emails, phone call that terminate automatically and a totally pointless webchat (when you can get through). I will never fly with them again. Btw (they're now owned by Iberian). | 1 |
Grupo IAG | BA operate daily shuttles from London to Glasgow, its a busy route and I'm sure make money plus there is no competition. However, BA flights are rarely on time and the fee paying passenger's are fed stories about the aircraft was delayed en-route from some far flung exotic location. Because I have several buses and trains to catch after I reach Glasgow punctuality means a lot to me and not a lot to BA hence I'm very disappointed with the service they provide. | 3 |
Grupo IAG | BA over sold my flight from Alicante to London Gatwick they were totally unsympathetic and left me straded in the airport despite being due at my school as a teacher the following day. An alternative flight cost me £500 with another airline however after three months of continues emails and very little replies from BA they eventually settled for £220 the max compensation BA will offer so a shortfall of £380 for myself. My other flight went to Stanstead airport and the taxi home late at night cost me a further £100 with no reimbursement. A total sham airline be warned do not ever fly with British Airways a toxic airline company with no customer service or support. Gillian Manger Alfriston Sussex | 1 |
Grupo IAG | BA overbook every flight to maximise their income with no regard for the customer. It means you cannot check in online or at the kiosk in the airport and have to queue even with no luggage. Makes easyJet and Ryanair look like customer champions. The server in Itsu in the BA terminal says she stopped flying BA years ago due to the service being bad all the time. Most customers she serves have a complaint Staff don't care as poor service and unhappy customers is a routine occurrence. | 1 |
Grupo IAG | BA overbooked the flight from Rhodes to Gatwick by atleast 9 people. Our family of 4 were split down the middle. I paid for business class flights out of our life savings because our son was representing England in a major event. BA just didn't care about how much we paid, what we did for our country or who we are as people. Totally Totally disgusted. Sean Doyle just another sociopath for his own financial gain.Horrible and remote people who have no respect for customers. Don't bother with any Avios because it is a total scam.If anybody has a problem with this review I will gladly take it to court | 1 |
Grupo IAG | BA owe me money and are too busy to speak to me. My first complaint and request for refund was incorrectly dealt with. I then spoke with someone and they flat-out lied about getting the problem fixed. Now the phone lines are too busy to even put my call through. You are a dreadful operation and an embarrassment as our national airline. | 1 |
Grupo IAG | BA owes me £236 for expenses in connection with cancelled flight from Edinburgh to London Heathrow in November. They issued many case reference numbers and keep sending stock email apologies. I have cooperated fully with customer relations and sent all the relevant documents several times. Alas sorting out this simple administrative procedure is beyond the capabilities of such a shabby, inefficient and arrogant department and now because I am fed up of the ignorance I have put the matter in the hands of the small claims court. Although I have no confidence that they will pay any attention to legal proceedings I can only hope their expenses in dealing with my minuscule claim will be a form of punishment for their dilatory and insulting attitude. | 1 |
Grupo IAG | BA partnership with American Express is robbery. They should be ashamed. I agreed to a £10K per annum spend on an British Airways Amex Card with the reward once the spend cap achieved a companion voucher. I reached the spend cap a few months ago, and was given the voucher. To see that you have now recinded my voucher and decided to up the spend requirement to £15K is outrageous. Yes you said the limit would change on November 1st, but you didn't say you were going to back date this and shaft your existing customers. You can't just 'change terms' and up limits on people to suit you. Yes, I will now spend the further £5K but after, I will cut up the card and cease being a customer. I will use my remaining airmiles and vouchers and then cease ever booking any flight with you ever again. Your customer service is abysmall, your delays officially 'the worst of any aircraft carrier' as quoted in todays news and your business practice disgusting. You tarnish my countries name by using it in your title. You do not hold or operate with British values. Awful company, try to avoid, they treat their customers like excrement in any and every way they can. 0 Stars if it was an option. | 1 |
Grupo IAG | BA please remind your PEMS staff (particularly the managers) to treat customers with the same respect they expect to receive themselves. If they are rude and dismissive, they should not be surprised that customers are blunt to the point of rudeness in response.Also please remind your PEMS staff that they are not security guards. While attempting to make a complaint, one of your staff stepped out from behind his podium and took a stance that could only be interpreted as one expecting a physical confrontation. I found this quite threatening considering I had not moved since the conversation started and had simply voiced my confusion at first being directed to a desk that did not exist, and then to a desk that was the other side of customs and thus inaccessible. The behaviour of this staff member was highly unprofessional. He is not trained to physically confront customers and should not act like he intends to do so. | 1 |
Grupo IAG | BA prioritises greed over doing the right thing for their customers.On this occasion they wanted to charge me for the privilege of giving up the outbound part of my fully paid return flights. This seems like an incredibly pointless way to irritate customers?? Especially when they could potentially increase their revenue even further by reselling the seat.When I complained about this experience to BA's customer service team, the representative simply pretended he couldn't hear me and hung up the call.I'm a frequent flyer and already actively avoid BA (in favour of Swiss) for my London-Geneva flights after being repeatedly let down.I will now actively avoid BA wherever possible for all future flights. | 1 |
Grupo IAG | BA refuses to remove me from their executive club which I never signed up for, illegally keeping my details and data. They say I have to mail signed document (I have no printer) and email certain supporting files in specific file types. This is complicated, unnecessary and clearly a way of stopping people from cancelling. I never had to do any of that to sign up. I imagine all I did was not uncheck a box somewhere on a site while buying tickets. Honestly I didn't think such a large company would use the same tactics as scam companies. Extremely unscrupulous behaviour. | 1 |
Grupo IAG | BA says that tickets are flexible and cancellation is free within 24 hrs. That reality is an absolutely miserable alternative. 8 hours after booking, I need to change my flight. I assume I will get a refund like their site says I will - that was apparently a lie. They actually give me a voucher. To request the voucher I have to sign away that I agree to the voucher despite not knowing how much money they will refund me and I might not get it for a week. I am panicked so I try calling them. Of course, calling them does nothing. The hotline says that they are too busy. This happens again and again. So, I give up, submit the request online despite no guarantee of amount or timing. Luckily it shows up quickly, and I rebook. Then I need to change my booking again. I go to request a voucher again. This time the voucher code doesn't work on the website when I enter it. So here I am needing to rebook with a useless voucher. Finally I call the executive class phone line (which I am not a member of) and then eventually pick up and agree to help me. They do some thing on their back end and tell me that they will send the information to their booking department who will contact me in 72 hours. | 1 |
Grupo IAG | BA screwed up a booking made with a companion voucher, promised not to charge me change fees, then took my credit card details to "work out the taxes". They not only charged me the change fees but telephone fees as well and STOLE 10 times the amount they should have and will not repay me. And then you can't call them and their complaint box on the website doesn't work. | 1 |
Grupo IAG | BA service just seems to be getting poorer in service and more costly in price. The planes are often cramped and dirty and trying to make any amendments to flights, time consuming and expensive.i have spent many hours online and on the phone trying to change flights, but the website and app do not work correctly, with frequent 'technical problems', you cannot get credit against a flight, and the fees charged by BA extortionate. Unfriendly and unhelpful customer service reps do not help . | 1 |
Grupo IAG | BA should add a D to its title. Budget airline standards at sky high prices. Never again!My wife just flew in from Tel Aviv only to suffer from the lack of service and hard seats for over four and a half hours. She told meThe seats were not just hard but uncomfortable. Although the flight had been delayed for over three hours there was no food unless you paid for a sandwich. No entertainment. No Wifi. But sky high ticket prices. A £1,100 price for the flight. The most insanely boring hours of my life. I hope never to have to use this airline again. | 1 |
Grupo IAG | BA shuttle service across the UK is still surprisingly a good product. When compared with BA long haul that doesn’t always get the best of comments at times. It’s reasonable priced, works well, fresh crews and no queues or long distances to walk. I don’t know why they still offer a COVID style bottle of water and snack when just stretching to a cup of tea and snack would be great add on for this service. Currently they have an on line sky cafe but it’s too fiddly to work or get connected in short trips. | 8 |
Grupo IAG | BA standards continue to decline every time I fly with them. This time, a 45 min late departure, which seems the norm for BA, and no information from the rude and clueless boarding gate staff. The Club lounge was overcrowded, dirty and grubby and cleaning staff could not cope. How many more cutbacks is BA going to apply before they become truly low cost. As a 35 year veteran user of BA, while people complained of Alex Cruz cutting costs, the past 3 years has seen them decline very quickly under their latest CEO. One reads the occasional article about BA improving things, but I have yet to see anything substantive. There seem to be few British staff left amongst the cabin crew, so maybe time for a name change and give the flag carrier status to a proper low-cost - and sadly the staff service has declined year on year. Onboard, the catering remains poor and surprised that Do&Co can produce such rubbish meals when I have sampled their Turkish Airlines equivalent in August that was superb - guessing BA are too tight with their budget. Onboard WiFi service is a joke and should be avoided. | 2 |
Grupo IAG | BA stands for bloody awful. Just try booking in and you get a load of rubbish about Covid. If you are flying anywhere, I suggest you avoid BA. | 1 |
Grupo IAG | BA states one can chose a seat for free 24 hr at check in, not true I got the worst seat next to toilet assigned and when I wanted to change, they wanted to charge me a lot!I have been a frequent flyer due to job these days I avoid BA whenever possible, most cheap airlines are better in service than BA ! Notorious bad service, delay etc. | 1 |
Grupo IAG | BA strikes again with the shocking customer service.They cancelled a flight on the morning of the trip and sent me an email saying I could book a flight from a different airport or I could get a refund.I wanted a refund so I could book from the same airport with a different supplier. But guess what? No button allowing me to do this. Just sorted it out after my holiday but it took an hour of queuing in their online customer service centre for a straightforward refund. Tried to call them first but as usual no one was answering the phone. They are the world's least favourite airline by now I imagine. | 1 |
Grupo IAG | BA strikes again. On the way to Barcelona 3 days ago they cancelled 2 of 3 morning flights.Today, dec19, they delay the 8 am flight to 10 am due to operational issues. BUT the plane has day at the gate since 8 am. So what is the issue?No information. Welcome to BA - Britain's newest budget airline! | 1 |
Grupo IAG | BA teams lacked respect towards my elderly mother and didn't allow her to board her flight with no explanation. They made her wait over 24hours, have given her £15 voucher which covered food but no water. BA sent her to a hotel for to stay overnight but when she got there at 1.30am after waiting for ages at the airport they've informed her she had to pay £120 for her stay. I've written several complaints on her behalf and after over 3 months we got no response. We've thought BA was a well-established and serious company but clearly they're a bunch of bully and incompetent people. Will never use this company again. | 1 |
Grupo IAG | BA took the money from my account without allocating me a seat on the flight. When I phoned BA the day before the flight I was told the only way to travel was to pay again which was £100 dearer than the first time that I paid. Despite several attempts at contacting them the only response was informing me that my case was closed with no explanation. I will have to take them to the small claims court to get my money refunded. | 1 |
Grupo IAG | BA used to be a nice airlines but unfortunately i have to say, due to recent events, has gone down the "drain " big time. Some examples, stuck for 48 hours in Dubai airport 3 months ago, no communications no organisation at all, now, 3 months later. same issue again stuck in Lanzarote airport no assistance, no representations, total lack of communication..i totally understand that what happened it is not the airline fault however the way we passengers are treated is deplorable!! | 1 |
Grupo IAG | BA used to be a reasonable choice when considering how to travel. Not anymore. It is a cattle class airline. Flight cancellations and seat alterations are regular features. Even if you pay for a seat you are never guaranteed that you are getting it. It turned into a sub-budget airline. If I have a chance I would not use it again. | 1 |
Grupo IAG | BA used to be considered a more premium airline, I genuinely believed that was still the case. However, my recent experience with them proves that incorrect.Honestly, I've received better customer service from the budget airlines than I have from BA.Avoid at all costs. | 1 |
Grupo IAG | BA used to be my go to carrier and I am a silver member. However their service seems to have gone hugely downhill. Flights get cancelled, the best alternative flights are offered and whilst in theory you can cancel or amend bookings online or on the app, invariably this is not possible. You cannot contact them by email and you may find yourself sitting on a phone for 40 plus minutes to speak to someone. If they are busy due to cancelled flights they need to employ people to answer calls and emails promptly. I was stunned by the recent cancellation to my Catania flight two weeks before I was due to travel. | 1 |
Grupo IAG | BA used to be the best airlines in Europe but now it's slipped to be one of the worst. It has the most outdated IT system which is prone to booking and check-in errors, they have non existent customer service, poorly trained staff, luggage goes missing and flights are always delayed.We flew BA recently to Naples from London for a honeymoon and will never fly BA ever again. We arrived for check-in 2hours 30min before the flight and queued for over an hour until there was only an hour left before boarding. Once we were prioritised at the check-in counter we then found out the flight was oversold and we would not be getting on the plane. A cascade of errors would then ensured we would miss the next standby flight 6 hours after our original flight. So we waited for another 3 hours to be put on a flight 9 hours after we were originally scheduled to fly. We had paid deposits for restaurants, taxi pickup, hotels in Amalfi coast which all had to be cancelled without refund. I submitted a claim for compensation given the delay, as is my right in the UK, but the case was closed as the system showed incorrect information: it showed the flight we ended up boarding rather than the original flight we were originally supposed to board. It showed a delay of 84min rather than showing the full picture of us being denied checkin, refused standby for the next flight and having waited over 9 hours at the airport. It seems BA is refusing to accept responsibility for their own error and is also refusing to compensate us. Absolute disgrace of a national airline. Never flying them ever again. | 1 |
Grupo IAG | BA website and App are down (again).Really BA, you need to invest in tech if you want it to work. | 1 |
Grupo IAG | BA website did not work (weirdly deleted my flight from "upcoming flights" on the day of departure). Chaos at Cape Town airport with hundreds queuing as the computers were down. Chaos at the gate / no queue management for premium passengers. Very nice new A350 with smart new club suite. Champagne warm (cabin crew said its impossible to serve it cold, which is not true as Air France manage it). Disappointing meal, wine served so late after the food you have finished by the time it arrives. Cheese ice cold and tasteless (why can't the champagne / white wine be in the fridge used for the cheese?). Good IFE system but mediocre film selection. Disappointing breakfast. Overall: 3 / 10. Flew Air France business the month before which was way better. So sad what's become of BA. | 3 |
Grupo IAG | BA website is terrible; takes ages to load and then frequently does not work. BA customer services not much better; stuck on hold for a half hour and then get someone in a call centre who cannot answer my specific questions but is rather trained to give me the runaround. I have used BA for years, both domestically and internationally. The airline has been declining for years, but it is now hitting a new low. | 1 |
Grupo IAG | BA would have to be the worst service I have ever experienced Ryanair was 10 times better. Our flight was cancelled 3 hours before take-off and we had to sort out alternative flights ourselves. The worst part is we have now been waiting for over 13 weeks for a refund. Have to wait weeks and weeks before they even acknowledged your email and now they are saying they have refunded us but our bank and put in writing that no money has been received and now I have to weeks again for them to give me proof of payment. I WILL NEVER FLY BA | 1 |
Grupo IAG | BA's aircraft seat map clearly showed extra leg room in row 33 at the time of booking, for which we paid nearly £150 to reserve seats on both outward and return flights. In fact the seats proved to be entirely ordinary with the same leg room as all the others. This is patently misleading. BA themselves seemed to acknowledge in their response to my complaint that their seat plans are unclear, but they nevertheless refuse to refund the seat booking fee. I have pointed out the misrepresentation and mis-description but they are continue to ignore my consumer rights.BA's stance is all the more astonishing given that we had immediately complained to the cabin crew on boarding the outward flight and were offered a full refund of the seat booking fee on the spot. However, we were warned that we would then be reallocated random seats on the return flight, would lose our pre-booked seats and might not be able to sit together. On that basis we decided to resolve the matter upon our return to the UK.It seems BA cannot even honour the promises of their own cabin crew, never mind respecting consumer and contractual rights.Case reference case reference 26287109 in case they are minded to reconsider their (entirely unreasonable) position.I see that they have now removed customer service emails and telephone numbers, and will only accept complaints via on-line forms. Why not make it as inconvenient as possible for customers to engage with them? That really encourages me to spend thousands on business class flights in the future (e.g. for my meetings in Cairo at the end of March). | 1 |
Grupo IAG | BA's booking system had a glitch when I booked flights. I called their customer service team which was a joke and they couldn't help me. Their response on X is useless. I needed to make changes to my booking that were only visible once the payment had been taken. I had to cancel the booking then re-book but the flights had gone up £75. complete rip off. I cant wait to see them at the airport they've got it to have. not their fault but that what you get with a faceless company. I also clicked on a false account by mistake on X and was almost scammed but to be fair the scammer sounded exactly the same as the BA staff but a little nicer. Disgrace of a company!! | 1 |
Grupo IAG | BA's inflight experience is no better than any budget carrier, I find easyjet distinctly better.The big issue is BA's appalling digital systems - the online booking system, its app and its members' prog. Everything is slow and causes serial repetition of entering details etc. I've just spent 45 minutes trying to spend money with BA. An online reservation with a normal airline takes 6 mins - BA involves repeated failure to accept registration details, a failure to send an email to re-set... and then the original details work. The online system repeatedly simply stops or claims I have multiple windows open (I haven't). Their Avios membership system is a joke - no likelihood of any availability unless you give 3-4 months advance notice. An unpleasant experience and I will avoid BA whenever possible. | 1 |
Grupo IAG | BA's website is disastrous. It's been down for the past 22 hours, so I'm unable to modify a booking. But when it works, it sometimes doesn't let you purchase flights. After several tries, I had to call their client service and they couldn't do it either… their recommendation was -guess what!?- to make my booking through a travel agent. I could not believe my ears. I followed their advice and the travel agent got my tickets seemlessly. What is worse is that this situation has been going on for years, and I have seen no improvement, none. Just sad.. | 1 |
Grupo IAG | BA's website is impossible to use. It's constantly glitching, there are tons of broken links, and many messages with 'sorry this isn't working now, call us...' But then you can't get through to anyone. You can't upgrade your cabin using Avios because that link doesn't work. I'm shocked that BA hasn't deemed their website an important business priority. | 1 |
Grupo IAG | BA, after subsequent delays and postponed departure times, from the initial 20:35 to 23:00, as passengers had been gathering at the already assigned gate, crew was ready to board and aircraft ready outside, decided to cancel the flight. Reason provided over the intercom: absence of pilots. All passengers were told that no hotels could be booked for them and that everyone was on their own (note this, there’ll be a follow up). Rage mounted amongst us all, but the Brits to whom all can be done without response. Myself and others had all reasons to insist and so we did, till 1 AM. The crew kept saying that no rebooking was possible apart from the automated one (which expected us to cross Europe to get to our destination) and no hotel booking were in their power either. Well: liars. After hours of pushing and raging, one person came with the hotel bookings for roughly those 30 of us who kept on fighting. Liars also for another reason: all but one angel told us there was no way to be rebooked. But one took me apart and suggested me a way, which worked. It meant breaking some of their “rules†but after all they made the mess, so they had to sort it out. With 3 hours of sleep over 24 hours I managed to get back where I had to and I’m 100% committed to now avoid BA as much I shall be able to. Some of the clerks told me it was impossible working for them after all the cuts to save on money, as the company runs in pretty bad financial waters. Hubs such as Heathrow now have almost no presence and passengers have to do all by themselves, from checking in their bags at the bag drops to spending hours on their phones at their expenses when BA messes it up as it frequently does lately. It’s a pity to be seeing such a decay, time to change leadership team and CEO. | 1 |
Grupo IAG | BA, six hours of delay with a baby who nearly needed medical assistance, a hotel refused, and half a year later you're still refusing to compensate us. You were caught in a lie, claiming you paid out, while the bank clearly shows otherwise. Now, you're making fun of us with disrespectful and irrelevant responses from outsourced support agents in India who just mock us in the most disrespectful way. This has gone too far. I've never experienced such grossly immoral, disrespectful, and illegal behaviour from a company. You should be ashamed of yourselves! | 1 |
Grupo IAG | BA..... They set the standards in appalling customer service!4 different advisors giving 4 different answers for a very basic refund enquiry, but, the calls which would favour me the customer cannot be found!In the words of BA "You've phoned a bogus company" who know how much the flight cost along with the amount of Avios to be refunded. God these scammers are advanced.How do we sum up BA?AVOID IF YOU ENJOY A TRUTHFUL COMPANY | 1 |
Grupo IAG | BA2156 Aruba 19th January, what a shambles this company is kept on the plane for 6 hours till after midnight with a technical fault at 1 minute past told to leave aircraft. BA left all passengers outside the airport with no food, no hotel and no hope of finding one at that time. The luggage was waiting in the arrivals hall as it had been taken off the aircraft at 23:00.Whilst the crew went to the Ritz Carlton we where left to sleep on the floor, hungry.Will never fly with BA again by choice. Ruined our holiday and ignored us, no contact from either the crew or BA customer services at any point. | 1 |
Grupo IAG | BA2615 from Vallarta to London Heathrow delayed by two long Hours on 26th Feb.25.. Difficult to comprehend how the airline is unable to run this route on schedule time.On our way into Malta on 21st Feb.25,, Half the seating was allocated to Business Class with Two Cabin Crew members & one person warming the food , & loading with food & drinks & providing support whenever required to other members of the inexperienced crew. As the BusinessClass took half the aircraft with only ONE TOILET for 46 passengers & two pilots it was unbearable pain for passengers seated at the front of the aircraft. The pilots came out three times to the toilet & collect their food & 46 business class passengers visited the toilets at least twice to the toilet & one stage there were nine adults in the A321 aircraft galley. It was a Fire Hazard & Public Heath Hazard too. One pilot , two crew members & six passengers standing in the galley with food trolley!!!.I felt very sorry for the male crew member who had to heat the lunch for 48 people & stack them on the trolleys with no room to bend down. It was unbelievable chaos but ALEX TROLEY the male crew member did an excellent job.BA shouldn't be allowed to sell that many Business Class Tickets that caused this chaos, fire hazard & public health hazard.Air Safety controlling authority shouldn't allow 48 members the use one toilet in the front galley of the A321 aircraft.BA's insurance underwriters please take note of it. | 2 |
Grupo IAG | BA315 -16/06/24Tom and the crew were absolutely incredible on the flight. They were incredibly attentive and made the journey such an enjoyable experience. There was a slight delay with Heathrow at the other end not having room for us, but they came around with complientary water and snacks and were so helpful. The Pilots and crew kept us updated and assisted the people who had transfers by trying to get information for them and also getting them off the plane first. They were professional and caring in what they did.Special shout out to Tom who is an asset to BA! I was flying back from my 40th and they gave me a card and a bottle of fizz which made my day!The plane was clean and we had no issues with luggage. I really appreciate all the efforts Tom, the crew and pilots went to to make this a relaxing and enjoyable flight. | 5 |
Grupo IAG | BA413 is currently operated by Finnair, the ClubEurope seats are standard economy class, there is simply no difference, same product, what a scam! | 1 |
Grupo IAG | BA485 Barcelona to London Heathrow, lost luggage case 02642708. We landed 5th August and our luggage arrived 3 days after!!! Several email interactions with BA but no explanation, no apology just a strong whiff of we don't actually care!!Woeful customer service made worse by the pathetic performance of the lost baggage customer service team at Terminal 5 when we landed. Lots of people, no leadership, no communication …."Fly to Serve"…joke. | 1 |
Grupo IAG | BA602 flight to Istanbul, fully boarded and preparing to depart when one of the BA flight crew apparently has to leave the aircraft. No reason given. Still sitting on the tarmac, 40minutes late now as apparently we have to wait for a replacement crew member and then get a new departure slot. No proper updates to keep us informed. As a regular flier I have never experienced this before and whilst I sincerely hope that the departing crew member has not suffered any sevete health or family issues, it does raise concerns about security, etc. | 1 |
Ryanair | BAAAAAD CUSTOMER SERVICE! Don't be fooled by their low cost flights. With the delays they have, you'll end up spending more in an airport. We had a flight from Bari to Rome with a delay of 93mins yesterday. And due to bad weather conditions the plane landed in Bologna instead. After that, we didn't know what to do. Nobody was there to take control and tell us what will happen and to guide us to the next steps. They didn't even provide any water or biscuits. After which a bus was provided to take us to Rome for 4 hours bus ride. We were amongst the "lucky ones" as we boarded the 1st flight. They were only able to take 50 people for the 1st batch. For the 2nd batch, they had to wait 2 - 4 hours for the next bus. All in all, we arrived in Rome with 9 hours delay from our original flight. We were supposed to arrive at 12am but we arrived at 9am today instead. We have another Ryanair flight today at 17:20 and ofcourse, once again they are delayed. 2 hours of delay so far, I bet it would be much more. I have to write this review already to blow up steam. RYANAIR IS INCREDIBLY BAD AND UNRELIABLE. | 1 |
Grupo IAG | BAAngharad Barber​You​Hello,I am wondering what has happened to British Airways. We flew on a 787 Shanghai to London Heathrow.The check in process at Shanghai was awful. We had checked in online and had our boarding passes saved to our phones but we still had to queue and be completely checked in all over again. This took ages as it was a painfully slow process.Once boarded I asked for children's activity packs but was told they were only available at check in. No one told me this and we were not offered them for our 2 young children. The children were very disappointed as they had been given excellent activity packs on the Qatar flight from LHR to PVG.Martin Powell and Carla looked after us well and the following is not their fault but an issue with BA.PVG to LHR is a 14 hour flight and we flew during the day. We were given one drink and meal shortly after take off and then no meals or trolley service for 11 hours. I am very aware there were a few packets of snacks for us to help ourselves but we were really hungry and needed an actual meal. Even tea/coffee would have been nice.I can't believe that there are only 2 meals now served on a 14 hour flight. The children were so hungry. Again on the way out we were offered regular food and drink.11 hours with no service. Carla did bring water around after about 8 hours. But really this lack of service is not good enough, no tea or coffee or trolley service for over 11 hours during the day. I can understand a reduced service during a night flight but this was just poor.Also why are BA using New Zealand butter not British? Still using cling film rather than a greener alternative.No sparkling wine just red or white, the white was warm as was everything else. Usually the wine is cold.The plane was absolutely filthy, not just from the flight but it hasn't been cleaned for a long time.The media system is poor, many of the touch screens did not work and the ear phones loose in the jacks. The flight attendants were trying to fix screens and sockets and regularly resetting the system. I tried 3 different seats and they were all the same, kept falling out and the only way to watch was to hold the jack in the socket. Not ideal on a 14 hour flight.I am honestly so disappointed with BA, the last time I flew long haul with you I thoroughly enjoyed it. This time was just awful. | 1 |
Ryanair | BAD BAD BAD online support, RUDE agents (Ferenc.Z this time) | 1 |
EasyJet | BAD FAITH OPERATORS.These people are a joke. 2 hours behind schedule and crew not even here. They don't even offer to pay. BAD FAITH operators. They Shud be permanently shut down. | 1 |
Norwegian | BAD SERVICE .They checked me in on a wrong departure, my suitcase got delayed - then they tell me to pick it up myself, because their driver never called me to deliver the suitcase. And when calling customer service they just throw you around between departments.WILL NEVER RECOMMEND TO ANYONE!!!!!!!!!!!!! | 1 |
EasyJet | BAD With 2 days to my holiday to Venice our boat transfer (that was a additional cost) was cancelled ! Fortunatly the brilliant Hotel Ai Mori Doriente were quick to provide a "Meet and Greet" from the airport .BAD Then half way through the holiday our 16.00pm flight to Luton was cancelled, we were offered 9.45am to GATWICK ? The Hotel came to the rescue again, printed new boarding cards (free), provided early breakfast and rearranged our departure water taxi.Flight was delayed but we did end up in Garwick, GOOD Then Easyjet Holidays did provide a taxi to take us back to Luton.I don't know what happened to all the other people on the cancelled Luton flight ? I assume the taxi was because i was Easyjet Holiday customer. ??I'm sticking to Jet 2 from now on | 3 |
Ryanair | BAD customer service... BAD personal... BAD plane... I will never travel with them again. | 1 |
EasyJet | BAD flight company with extraneous extra fees for luggage. Our luggage was oddly shaped, which made it not fit their "box cut off." Ended up doubling price of our 2 tickets from luggage fees. This was different from our other flight from Barcelona to Paris, made with a different airline - they did not charge us extra fees for our same luggage. | 1 |
EasyJet | BAGS FITTED INTO THE TESTING COMPARTMENT AT THE GATE WITH THE WHEELS ON YET THEY SAID WHEELS ARE STILL NOT ALLOWED AND WENT ON TO TELL ME I MUST £58THIS AIRLINE IS SCAMMING PEOPLE AND NEED TO BE INVESTIGATED ASAP MY FLIGHT OUT NO PROBLEM BAG FITS UNDER SEAT BUT WHEN YOU COME HOME THEY MAKE SURE THEY GET EVERY CHANCE TO GET SOMETHING OUT OF YOU FOR THE SAKE OF YOUR SOUL PEOPLE DO NOT USE THEM THEY TOTALLY EMBARRASSED ME AND MY FAMILY AND SPOKE TO US LIKE WE ARE NOTHING THESE PEOPLE ARE NOT HUMAN | 1 |
Wizz Air | BBU-NRN. Bucharest Baneasa airport is easily reachable but not a nice location to be - very limited catering facilities and long queues at security. Had to check in online the day before and baggage dropping was a breeze. Bussed to plane with a slight delay free seating A320 not the newest but okay seating is very tight and cramped with no reclining seats. Luckily the seat next to me was free although the flight was about 95% full. Cabin crew announcements in Eenglish German and Romanian - English and German announcements virtually not understandable. Baggage took only a few minutes to appear after disembarking. Overall a typical low cost experience nothing special but no hassle. Overall: You get what You pay: a 30EUR flight is not a luxury-trip. | 6 |
Vueling | BCN customer service staff is terrible, rude and incompetetent.A computer glitch rescheduled my flight and no one at Vueling could fix the error.Refused boarding passes at BCN for flight to DUB | 1 |
Vueling | BCN to CPH. Online check-in did not work but no speakable line at El Prat and seats allocated as desired. Called early to the aircraft so we left on time. Arrival 20 minutes early into CPH. Not bad for a budget airline. | 6 |
Vueling | BCN-AMS return on A320. Overall happy with experience although as others have noted this is a low-cost carrier so expectations should be kept low as per inflight service. Checked in online no problems. Purchased extra-legroom seats they were honoured and had loads of space although it should be noted that these seats do not recline so you are also losing some comfort. The return flight was not full and some passengers moved to these seats for free but then again its only 12 euros extra. Flight attendants were young friendly and professional. Flight to Amsterdam left the gate more or less on time but spent 20 minutes taxing to the runway. Flight back left nearly an hour late due to incoming flight arriving late in fairness they did an incredibly fast turnaround and they apologized for the inconvenience. Would not want to use them to connect to an intercontinental flight but for leisure travel will use again. | 7 |
Vueling | BCN-DME. This night flight was 1.5 hrs late the crew didn't even apologize for the delay. My extra-paid XL seat by emergency exit was uncomfortable - one of the armrests was missing due to security requirements but there wasn't even a pillow onboard to use instead back recline was close to nothing. Paid snacks and drinks. When passengers were leaving the plane the crew stood with their backs to them chatting between each other didn't care to say goodbye. | 3 |
Vueling | BCN-DME. While check-in at BCN was okay the crew onboard was utterly incompetent. I have flown in and out of Russia countless times and with the exception of Vueling every airline has provided non-Russians with a landing card. Instead I had to remind them. They had no idea what I was talking about at first and insisted that I didn't need such a thing. No refreshments and crew didn't tell passengers to quieten down as it was an overnight flight. | 1 |
Vueling | BCN-DUS on 7 December. A320 direct flight was fine. Online check-in worked perfect and the bag drop took a minute from when I got to the counter. Seats are tight - and I always have knee-room in coach. Luckily the flight was 40% full so had a full row of 3 seats to myself. If the flight was packed or was longer than 2 hours it ould be pretty bad. Flight Attendants were great - super friendly. Bought a sandwich and drink and was decent tasting and quantity. Arrived on time and bags were out fast. I'd recommend Vueling for 2 hour flights or less - you get what you pay for and the flight was only Euro 60 including checked bag and assigned seat. | 8 |
Iberia | BCN-GRU Economy Class. Old tired A340-300 woeful entertainment (no seat back TV). Got a bulkhead seat so reasonable space but behind appeared tight. Seats old and uncomfortable. Food was simply dreadful and this was flying out of a home airport. The only plus was a friendly crew not common with Iberia. Shared lounge at BCN showers not working limited food but comfortable seating but nothing like the lounge at Madrid which is one of my favourites. | 3 |
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