Airline
stringclasses
16 values
Review
stringlengths
6
5.97k
Rating
int64
1
10
Jet2.com
Very helpful friendly staff we had a wonderful flight they made it a lovely experience the pilot was also very funny made everyone relaxed
5
Jet2.com
Very helpful friendly staff.
5
EasyJet
Very helpful from phone advisor and online advisor.
5
Jet2.com
Very helpful ground crew and flight crew
5
Jet2.com
Very helpful ground staff at airport going and returning..pleasant air hostess teams and favourable cabin bag allowance.
5
EasyJet
Very helpful guidance from Asahar via the chat facility to add an additional child passenger to a flight, which I wasn't able to do through the 'manage my bookings' section of the app. Thank you.
5
Jet2.com
Very helpful in arranging additional wheelchair assistance for my wife, Josephine Mycroft, who had a fall on holiday which made it even more important that assistance was provided.The Jet2 staff, as always, provided excellent customer service.
5
EasyJet
Very helpful in booking seats for a group booking
5
EasyJet
Very helpful in changing my cabin baggage to hold baggage at no cost, excellent service thanks
5
EasyJet
Very helpful in making a small change to a name. Professional and friendly service from Saif!
5
EasyJet
Very helpful in resolving my booking error.
5
EasyJet
Very helpful in solving my issue. Love live chat!
5
EasyJet
Very helpful individual. No long queues and got through to a person on webchat on first request.
5
EasyJet
Very helpful lady who answered all my questions everything went smoothly
5
EasyJet
Very helpful member of staff - quickly solved my issue! Thank you!
5
Jet2.com
Very helpful on phone and all staff friendly
5
EasyJet
Very helpful on sorting our seats out, thank you
5
EasyJet
Very helpful on the chat. Very quick. Very straightforward.
5
EasyJet
Very helpful online agent.4 stars as i waited nearly an hour and there is no indication of how long the wait will be.
4
EasyJet
Very helpful online chat - cleared up my query immediately - thank you
5
EasyJet
Very helpful operative, solved my issue very quick and stress free. Many thanks for such a good service
5
Jet2.com
Very helpful people
5
Jet2.com
Very helpful people at checking also on the flight good banter with stewards and most importantly on time looking forward to my next two flights next year 👍👍
5
EasyJet
Very helpful person who dealt with my query on chat. Very efficient and very nice of this person. Thank you so much for all time and patience
5
EasyJet
Very helpful person who resolved my issue
5
EasyJet
Very helpful person,professional, quick, and with humor,
5
EasyJet
Very helpful person.It's a bit slow but service is good
4
EasyJet
Very helpful personal, and good service
5
EasyJet
Very helpful phone call with Majed, excellent service and very patient! Thank you for all your help.
5
Jet2.com
Very helpful polite and knowledgeable cabin crew and immaculately clean airplane. Smoother landing and take off then I have experience flying any other airline also and overall the experience with flying with your company is well worth the tiny bit more expense. I am now only ever going to fly with your company because even boarding and getting off is so much easier with being boarded in groups so you don't feel like cattle being herded. I always go outbound and return by your company as they are the best.
5
Jet2.com
Very helpful re assisted flight. Also excellent response to faulty watch I bought on a jet2 flight in July.
5
Jet2.com
Very helpful really enjoyed my whole package
5
EasyJet
Very helpful resolution of name change mistake.
5
EasyJet
Very helpful service, advisor gave the answer to my question very quickly.
5
EasyJet
Very helpful service. Wait time was a little long c. 10 mins but otherwise great once connected to an advisor.
5
EasyJet
Very helpful sorted out my problem for me
5
Jet2.com
Very helpful staff
5
Jet2.com
Very helpful staff , The best Airline I have ever used 👍😊
5
Jet2.com
Very helpful staff all the way through the journey, from booking to the flight.
5
EasyJet
Very helpful staff and an easy process to add extra luggage
5
Jet2.com
Very helpful staff and very good flight thanks
5
Jet2.com
Very helpful staff at airport and on board.
4
Jet2.com
Very helpful staff at both Edinburgh and Alicante. Super fast check in. Great service.
5
Jet2.com
Very helpful staff at check in re-printing our boarding cards at baggage weighing because they wouldn't scan. Minor home printer blemish on bar code.Cabin crew efficient, polite and friendly. Excellent all round experience.
5
Jet2.com
Very helpful staff at each end of the journey. On time and good food
5
Jet2.com
Very helpful staff both at Newcastle and Faro.Cabin staff likewise.Travelled outward 12/10 and inward 26/10/24
5
Jet2.com
Very helpful staff on the plane and off it. Really makes a difference.
5
EasyJet
Very helpful staff resolved issues straight away
5
Jet2.com
Very helpful staff that would do anything for you.
5
Jet2.com
Very helpful staff very efficient and fast check in as always. I will always fly with Jet2 if I can
4
Jet2.com
Very helpful staff who were available at departure and arrivals areas. Aircraft was clean.
4
Jet2.com
Very helpful staff with always a smile. Flights were good. Keeping upto time. Only slight delay
4
Jet2.com
Very helpful staff, I booked food for both out and return flights, the food was delicious. All in all a very good experience.
5
Jet2.com
Very helpful staff, announcements,very clear from the pilot,very smooth take off and landing.Offering to put some cases in the hold to balance out the weight for the plane on outgoing flight for free.I would prefer to pay by cash on the plane but not available 😕Thank you for an enjoyable experience with jet 2 😃
5
Jet2.com
Very helpful staff, as always. Wouldn't fly with anyone else
5
EasyJet
Very helpful staff, issue resolved no hassle
5
Jet2.com
Very helpful staff, positive attitude. Well-organised boarding, smooth flight. A hassle-free trip on schedule!
5
EasyJet
Very helpful staff, quick turnaround on my questions.
5
Jet2.com
Very helpful staff. Comfortable seats. Smooth flight.
4
Jet2.com
Very helpful staff. Loved their services
5
Jet2.com
Very helpful staff. Seamless journey both ways.
5
Jet2.com
Very helpful staff. Up to date information regarding flight
5
Jet2.com
Very helpful staffPlenty of staff around and very politeSmartThank you we really enjoyed flying twice with you this yearPlease keep it upVery refreshing
5
Jet2.com
Very helpful stuff,Always looking great,Always smiling
5
EasyJet
Very helpful support, manage to get me a small refund for my booking.
5
EasyJet
Very helpful thank you
5
EasyJet
Very helpful thanks
5
EasyJet
Very helpful the costumer service
5
Jet2.com
Very helpful the staff are great and we can't wait to travel with Jet2 again
5
EasyJet
Very helpful to navigate through the possibilities of changing the booking.
5
Jet2.com
Very helpful to the agedVery polite staff on the ground and on the plane
5
EasyJet
Very helpful when I had issues due to a flight time change.
5
EasyJet
Very helpful when I need to change few things to my booking
5
EasyJet
Very helpful when I needed to cancel flight due to easy making a flight change. Thank you
5
EasyJet
Very helpful when I spelt name wrong , spoke toVery fast service ,
5
EasyJet
Very helpful when a rogue thrid party booker tried to tell us our flights were cancelled. Confirmed our flights. A Genuinley helpful customer service operative, we should have them stuffed.
5
Jet2.com
Very helpful when self checking bags in. Staff are very friendly and nothing is too much for them. The flight outbound when on the tarmac was slightly delayed due to the weather but we were kept informed by the captain of anyprogress. The inflight services were dealt with promptly.
5
EasyJet
Very helpful with amending a passenger surname to match passport name (booked in married name but passport in maiden name)
5
EasyJet
Very helpful with amending my booking for me - thank you easyJet :)
5
EasyJet
Very helpful with my problem.
4
EasyJet
Very helpful with my query.
5
Jet2.com
Very helpful with my wife's mobility issues. Used her first name throughout and made her feel valued rather than an inconvenience, which we have encountered with some airlines.
5
EasyJet
Very helpful with name change after divorce. Quick and easy to do. Took my stress away completely as worried I'd need to pay
5
Jet2.com
Very helpful with problems over the phone. Fantastic staff on the flight deck. Very quick to help at the luggage area going and return flights.A Jet2 flight is a good start to any holiday.We will only fly Jet2.Thank you Jet2 staff.Michael Morton
5
EasyJet
Very helpful with quick reponses. Got information I needed which allowed me to book extra sports baggage
5
EasyJet
Very helpful with resolving an error I made on my booking
5
EasyJet
Very helpful!
5
EasyJet
Very helpful! Excellent customer service!
5
EasyJet
Very helpful! Thank you!
5
Jet2.com
Very helpful, amazing
5
EasyJet
Very helpful, and explained everything clearly.Very pleased
5
EasyJet
Very helpful, and has put my mind at rest.
5
EasyJet
Very helpful, and quick
5
EasyJet
Very helpful, bit of a wait but worth it as easyjet sorted flight change and all rebooted to new time. Flight was cancelled by easyjet and rebooted to a flight 12 hours earlier. I contacted them and got it changed to a flight nearer original flight time.
5
EasyJet
Very helpful, completed what i requested without any fuss
5
Jet2.com
Very helpful, even with latest IT Meltdown!
5
EasyJet
Very helpful, fast and accurate.
5
EasyJet
Very helpful, fast service.
5
EasyJet
Very helpful, friendly and professional
5
EasyJet
Very helpful, issue rapidly resolved.
5