Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Very helpful, much appreciated | 5 |
EasyJet | Very helpful, needed to cancel my flight due to family emergency and they helped instantly | 5 |
EasyJet | Very helpful, patient, and kind. Fixed my mistake very quickly - a credit to the company brand | 5 |
EasyJet | Very helpful, pleasant service advisor. Faat response to my query. Thank you | 5 |
EasyJet | Very helpful, polite and a sense of humour | 5 |
Jet2.com | Very helpful, polite and friendly | 5 |
Jet2.com | Very helpful, polite and friendly. Nothing was a problem for them! Always enjoy flying with Jet2.Well done! | 5 |
EasyJet | Very helpful, query resolved quickly and efficiently. | 5 |
EasyJet | Very helpful, quick and exceeded my expectations in terms of dealing with my request | 5 |
EasyJet | Very helpful, quick to resolve issue. | 5 |
EasyJet | Very helpful, resolved my booking issue effectively | 5 |
EasyJet | Very helpful, resolved the situation easily. | 5 |
EasyJet | Very helpful, solved my problem and answered my questions | 5 |
EasyJet | Very helpful, sorted my query straight away | 5 |
EasyJet | Very helpful, sorted my request | 5 |
EasyJet | Very helpful, sorted the problem quickly and kindly. | 5 |
EasyJet | Very helpful, thanks | 5 |
EasyJet | Very helpful, very kind not to charge the amendment fee, however think this was made up with the additional charge for the flight which appears to have been cheaper to book separately :-) | 5 |
EasyJet | Very helpful, was quick sorting. Thank you | 5 |
EasyJet | Very helpful,sorted my problem straight away,so polite. | 5 |
EasyJet | Very helpful. | 5 |
EasyJet | Very helpful. Excellent service helping us to change our luggage option. Thank you | 5 |
Jet2.com | Very helpful. Keeping everyone informed. The assistance team are the best they help me all the way through my journey every time l fly and would not fly with anyone else. | 5 |
EasyJet | Very helpful. No waiting. Issue sorted | 5 |
EasyJet | Very helpful. Put my mind at ease and solved the problem | 5 |
EasyJet | Very helpful. Thank you | 5 |
EasyJet | Very helpful. Thank you for helping me change my flight. | 5 |
EasyJet | Very helpful. Thank you so much | 5 |
EasyJet | Very helpful. Thank you. | 5 |
EasyJet | Very helpful. Thanks | 5 |
EasyJet | Very helpful. Thanks again | 5 |
EasyJet | Very helpful.Fast and quick to assist. | 5 |
EasyJet | Very helpfull and clear communication with Ofentse, thank you for your help! | 5 |
EasyJet | Very helpfull and considerate | 5 |
Jet2.com | Very helpfull and plight service | 5 |
Jet2.com | Very helpfull staff, never had a issue with you, no hidden charges etc, will allways fly with you | 5 |
EasyJet | Very helpfull support | 5 |
Jet2.com | Very helpfull, cabin crew, legs space was good , comfortable, | 4 |
EasyJet | Very helpfull, got the information | 5 |
Jet2.com | Very helpfull,efficient, lovely clean plane and on time plus nice seats | 5 |
EasyJet | Very helpfull.The customer service was pleasant and helped me with my problem. | 5 |
Vueling | Very horrible and rude custo serviceI dont wanna rate even 1 , but cant rate 0, never had such a bad experience in flights. Really bad service and flights and horrible customer service , I used service from paris to uk, I have to admit , never using this again ... | 1 |
Grupo AirFrance-KLM | Very horrible experience at trying to get my refund voucher eventhough illegal after KLM cancelled my flight due to covid19. I processed my refund on 11/04/20 and have still not received my voucher. I believe it is a deliberate attempt by KLM to avoid paying so that you would resort to section 75 as a means of recovering your money. This is scandalous and suggest the credit card companies close ranks and take KLM on.In the past week l have made three attempts on knowing the status of my refund request but have been ignored by KLM on two occasions and a response on one. The response says my vouchers have been sent to my email address which is a blatant lie.Their inactions are deliberate to frustrate costumers but they forget these are people they owe but not people who are bagging for handouts.L Darlington | 1 |
Ryanair | Very horrible experience. Very very low customer service. We were travelling from Belgium to Copenhagen. They made exactly 2 hours 45 minutes delay and inside the plane airhostess were too much rude with us. I never had this kind of rudeness in any airplanes. I don't recommend any one to travel with this third class airline. Better pay more, you will regret in future | 1 |
Jet2.com | Very hrroful dipportingnoldef travelletsby a frieny human face eilling yo guide you .Veru frieny,kind staff | 5 |
EasyJet | Very imformative and compassionate customer services representative. | 5 |
Jet2.com | Very impressed | 5 |
EasyJet | Very impressed by the speed of service to add a child to an existing booking | 5 |
Jet2.com | Very impressed from start of journey to end. Planes on time. Clean plane. Lovely staff. Very smooth ride. Just a pleasure to travel with Jet2 compared with other airlines. | 5 |
Grupo AirFrance-KLM | Very impressed on this short flight from LBA to AMS on KL1550 on the 19th of June. The flight departed on time. The cabin crew were very polite and offered us a snack and drink on this short flight. Landed on time too. Honestly cant fault them. The price was fantastic too in comparison to low cost carriers! I wouldn't hesitate to fly with them again, given other airlines like BA now charge for food and drink on European flights. Well done KLM! | 10 |
Grupo IAG | Very impressed with BA. Check in online was a little convoluted but once through that everything was great. We flew in standard economy and paid to choose our seats - this seems to be standard for all airlines now and how they keep initial prices down, but worth doing so we could sit together. Meals were excellent and drinks great. A simple water and biscuit on our short internal leg but still included and then 1 drink, 1 main meal and 1 snack on our 7 hour leg was better than our last trip on Emirates!! They gave out double drinks at drink service - that was 2 cokes and 2 beers for my partner and he was well pleased! Staff friendly, bags transfered and arrived in good condition and entertainment on route was good too. Will definitely choose BA again over other airlines. | 9 |
Jet2.com | Very impressed with Jet2 and the assisted travel was most useful. It took the stress out of travelling (I was very anxious as I was travelling with a stoma for the first time). The assisted team were extremely helpful and the disabled facilities at East Midlands airport were spot on and met with all my needs. Thank you | 5 |
EasyJet | Very impressed with Nafal at Easyjet 'chat line'. dealt with our problem efficiently (changing a flight) | 5 |
Norwegian | Very impressed with Norwegian. Both of our flights left on time and arrived at our destinations early. Efficient boarding. All passengers enter the plane together no separate queues. New aircraft on both our flights, return flight plane was so new that wifi had not been connected but apology for this was given by pilot. Refreshment trolley brought round during the flight but duty frees were only sold to passengers who wished to purchase them if they pressed the call buttons. This meant the gangways were only blocked once during the flight. Return flight pilots had great sense of humour and came out of cockpit to say goodbye to passengers. We are travelling with Norwegian again in June 2016 and are very happy we are. | 10 |
Jet2.com | Very impressed with online service to order tickets and check in online was fast and easy. | 5 |
Jet2.com | Very impressed with the service and overall experience | 5 |
Jet2.com | Very impressive service. Arrived at Manchester Airport at 5.00 am. Printed out tags for bags and dropped off in about 3 minutes. Same coming back. Friendly aircraft crew and I didn't think the prices for food and drink were crazy. Will use again. | 5 |
Pegasus Airlines | Very incompetent airline company. Customer satisfaction is clearly at the bottom of their priorities. They are advertising free fare changes but then they sneak in a 'service charge' and hold firmly that it is correctly charge even though the offer clearly states that you only pay the difference in fare and no other fees. Customer service takes days to reply to simple messages. Will not use them to fly again. | 1 |
Pegasus Airlines | Very incompetent staff. My flight was from Antalya to Amsterdam connecting to Reykjavik with Icelandair. The check oin officer was supposed to check my bags from Antalya to Amsterdam as my arrival time to Istanbul was 9 am and my flight to Amsterdam was at 1030. By the time I collected my bags the counter was closed. I tried to get help but was asked to talk to many incompetent people including the manager and sales office with no benefit. I had to buy new tickets through Turkish airlines. Avoid Pegasus airlines at all costs. | 1 |
Grupo IAG | Very inconsiderate PA announcements were made by a purser who appearingly decided to exchange his career at BA for comedy club acting, although not at the right setting. First pre-landing PA: “My colleague and I had a very long week with British Airways, so we are dimming the lights as we don’t want you to see our faces. If you are afraid of the dark - just look at the passenger next to youâ€. Although clearly not the purser’s intent, it sounded like a mocking and very careless of people with aero / darkness phobias who may have a panic attack after such a joke. Very inconsiderate and damages BA’s brand as a safe, accessible and a trusted airline. Second PA after landing was: “if you’d like to make a complaint, go call EasyJetâ€. I felt genuinely insulted by this “jokeâ€. BA charged an abusive fee. In the end, I literally had to beg the rude and dismissive ground staff in Madrid not to check my roller bag at gate because I recently had surgery and needed to hold onto it to walk. Instant noodles which I purchased onboard were barely edible. All cabin crew except from one disappeared at the galley where they were loudly chatting and laughing and looked at me as a nuisance even when I just wanted to pass through them to visit the lavatory. And then the chief purser effectively announces that if anyone is unhappy they can go fly someone else. Wake up, BA! You are already worse than EasyJet and Ryanair in terms of value for money!! I note that only ones who found the purser’s jokes funny were the other cabin crew who made a few vulgar laughs, while passengers remained dead silent. I can understand airlines scaling back services to cut costs. I will never understand how you can allow your staff to openly mock and insult your passengers. I am a BA Silver member and have been a loyal BA customer for years. A disgrace. | 1 |
EasyJet | Very inefficient 8mins and did not solve anything. Very poor interaction | 1 |
Lufthansa | Very inefficient. Unable to check in online like a lot of other passengers because their system is unable to verify the docs. No choice but to queue for manual check in which took almost an hour. The food is disappointing too. I opted for low sodium meal. For dinner I was given brown rice with chicken in some salty sauce. And for breakfast, I was given a very sad sandwich, first layer with cucumber, second later with tomato. Also, because I took Lufthansa, I had a stopover at Frankfurt where airport staff are rude and very inflexible. No assistance given to passengers who are about to miss their next flight whatsoever. | 5 |
Lufthansa | Very inefficient.Unable to check in online like a lot of other passengers because their system is unable to verify the docs. No choice but to queue for manual check in which took almost an hour.The food is disappointing too. I opted for low sodium meal. For dinner I was given brown rice with chicken in some salty sauce. And for breakfast, I was given a very sad sandwich, first layer with cucumber, second later with tomato.Also, because I took Lufthansa, I had a stopover at frankfurt where airport staff are rude and very inflexible. No assistance given to passengers who are about to miss their next flight whatsoever. | 1 |
EasyJet | Very inflexible for errors made on bookings (within 24hr) | 1 |
EasyJet | Very informative and quick resolution to query. | 5 |
Jet2.com | Very informative keeping me updated | 5 |
Grupo AirFrance-KLM | Very insufficient customer service. They answer you after 9 hours of waiting in WhatsApp and Facebook, the answers are always the same canned responses and finally problems are never solved. They promised a change of flight for health reasons, providing a solution that had almost the same price of buying a new ticket! | 2 |
EasyJet | Very kind and helpful Customer Service! | 5 |
EasyJet | Very kind and helpful assistant. | 5 |
EasyJet | Very kind and helpful. Help me solve my problem which I was anxious about for whole weekend | 5 |
EasyJet | Very kind and patient made everything so easy went above and beyond helping me excellent service | 5 |
EasyJet | Very kind and prompt response to my questions! | 5 |
EasyJet | Very kind person, Ahmad, who helped me with all and calming me down due to stress with not getting my confirmation email. | 5 |
EasyJet | Very kind, helpful, objective and assertive help desk technician | 5 |
EasyJet | Very kind, polite and helpful assistant Julius. | 5 |
EasyJet | Very kind, quick and helpful. | 5 |
EasyJet | Very knowledgeable and sorted my issue within minutes. | 5 |
Jet2.com | Very late taking off at Las Palmas and not ideal with my 22 month old grandson and lots of scary turbulence so not the best will not book a late flight again as it was too difficult and stressful | 4 |
Lufthansa | Very limited space. Hard to work with notebook in the Business Class. WLAN not included in the Business Class tarif. No pillows, no blanket. Same bus to terminal, waiting till to latest passengers entered the bus. | 3 |
Jet2.com | Very little "hassle " with Jet2 as there is with other companies. It's far more relaxing and professional. | 4 |
Jet2.com | Very little delay with friendly cabin staff | 4 |
Jet2.com | Very little delays , good service, friendly service | 5 |
Grupo IAG | Very little help with disabled check in. Misinformed about the help the arrivals end. Bureaucratic, slow and involving a lot of painful standing. No help on the plane. Seats extremely small and cramped. Got told off for 'leaving rubbish' and actually listened to a cabin crew member mock me and question whether I was disabled and needed help. Minimal snacks, rude crew. Dreading flying home. | 1 |
Wizz Air | Very little leg room. Unable to check-in online as a result we were forced to check-in at the airport for which they charged us 14 EUR each. I understand why they charge this but 14EUR is a bit high. Carry-on limit is very small and applied inconsistently. Common-sense is ignored. | 2 |
Jet2.com | Very little legroom and not enough toilets for such a long flight (4.5hours). | 1 |
Jet2.com | Very little space quite cramped. Flying out lots of food had sold out | 3 |
Jet2.com | Very long delay at Faro airport check in desks for flight to Manchester. There were four desks in operation all practising manual input. Why not use two and use the other two as normal. Why not inform your customers through the app that there will be long delays. | 1 |
Vueling | Very long delay when we travelled to Seville in April. Staff stayed at the front of plane with curtains closed. Laughing , private chat. When people opened curtains to visit the toilet , staff looked disgusted at them. Like they had interrupted their chat . Did not check anyone was ok . Have tried to claim 3 times for compensation due to long delay. Each time the airline ask for my bank details . But never receive a penny. Would never fly with them again. Would recommend everyone to fly with another airline | 1 |
EasyJet | Very long wait but very helpful when I got through to them | 4 |
EasyJet | Very long wait time to amend my passport details. But the agent said they had done it so at least it got sorted. | 3 |
SAS | Very low energy. Unimpressive. SAD!This is my honest experience, so others can make a better choice. | 1 |
Grupo IAG | Very low standards for Club Europe: there was no cabin divider in the aircraft, so no privacy or separate cabin as would be expected, aircraft not properly cleaned in Athens (there was full rubbish bag left in the seat pocket). No in-flight information as the in flight maps have long disappeared from European routes which is a shame. Staff was attentive though and tried their best. | 4 |
Lufthansa | Very mediocre hard and soft product for price paid. No choices for food were available by they time the got to me despite half the cabin being upgraded and getting their choice. I had to remind staff multiple times to get service like refills. Ground service also was unaware of latest covid rules for destination wasting about 30 minutes of my time. I was disappointed by the dirtiness of my seat departing from Vancouver. | 4 |
Ryanair | Very misleading information on price of flights. I booked a return flight for £82. The website said there were only two seats remaining at this price. One week later I see that the exact same flights that I booked for £82 can now be booked for £68. I don't think Ryanair can be trusted which is very serious. | 1 |
EasyJet | Very misleading website. A cabin bag can actually be a case that goes into the overhead locker as well as an underseat bag. You have to pay for the former one. This is not clear on the website. I had to pay for the small case at the airport the last time. I was misled into thinking it was free. The website for booking on is awful. | 2 |
EasyJet | Very misunderstood companyI had an issue with my booking and changed the date for a reasonable fee compared to other airlines and required assistance to correct a spelling mistake on my booking. Phiwo, the helpful agent, was very fast, professional and helpful and resolved the issue in 5 mins. Excellent customer service. | 5 |
Jet2.com | Very narrow rows | 3 |
Lufthansa | Very narrow seats, that casnot be adjusted or reclined. Small aircraft. I had to put my carry on bag under my legs because the lockers were full with smaller items. Rude staff. I would not recommend anyone to fly Lufthansa if they have a choice. | 1 |
Grupo IAG | Very nasty flight!Heard a lot of negative things about this airline and their inflight crews behavior. But I couldn't believe it until I saw it for myself.They treated me like an animal and a second class citizen.I flew LV 8010 flight to Paris out of Newark airport on Tuesday December 3, 2019.Everything went smoothly until I boarded the plane . Please keep in mind that this is a low cost airline, and you must pay for everything. I took the extra precaution and booked the "Level Flex Bundle" which allowed me to have 2 checked bags, free choice of seat, plus meals and beverages aboard along with modifications to your flight and name change.When it came time to serve dinner, only a couple of people who prepaid were given food. I politely asked where my meal and drinks were since I paid in advance. The stewardess rudely told me that I was part of economy ( meals are served only to "premium passengers" ) and that no meal is provided without even listening. I then proceeded to speak to her colleague, and showed him my reservation to prove that I had indeed paid. Keep in mind that "Level flex" passengers can choose any seat they like, even XL seats with extra leg room except for the first three rows of the aircraft, which is reserved for "premium passengers ". I was located in the 4th row with extra leg room directly behind the so-called "premium passengers". That would suggest to any level headed human being that I have paid in advance for this seat, and that any such seat might or will include a meal since it is part of the "Level Flex Bundle". They made it seem as if I was begging for food , and I hadn't paid. Plus they did not want to serve more than one drink to each passenger. I had to beg to get a second one.When I attempted to use the bathroom just three rows in front of me, Gerard the flight manager accosted me on the way out, stating that I had no right to use those toilets. Apparently it's reserved for "premium passengers ". My response was: "I apologize, I couldn't walk to the back of the aircraft because I was in a rush and didn't want to pee on myself. "This rude, mannerless and uncouth individual had the nerve to tell me that he "doesn't care if I wet myself. By all means I should go ahead." How classless and disgusting is that! The flight manager would rather a passenger pee on themselves than pee in the "appropriate bathroom". I even wonder if he is even racist because the white guys beside me got their food, and were allowed to use the "premium toilet " freely.When I went over to ask for the manager's name , I was met with hostility. Gerard the manager followed me to my seat, and told me that if I did not follow "the rules" that he would make my flight an unpleasant one. I said thank you, and that I would be adding all of these details to my review about the airline.As I write this into my notes (inflight) I plan to copy and paste this on every possible website when I land in Paris. This airline is disgusting ! And disappointing to say the least!All the former reviews I have read are true. Please avoid this airline at all costs! It's better to be treated with respect than an unwanted rabid dog! And even if you pay more and upgrade, they will still treat you like less.I will add further updates during the flight, Incase it goes more downhill from here(Fingers crossed) | 1 |
Air Europa | Very negative experience in my first flight with Air Europa. In my route from Dusseldorf to Bogota, the departure was delayed and in overall took about 2 hours more than original schedule without any care for customers connection. We lost our connection with Avianca at Bogotá to reach Bucaramanga. It was the last flight in the night to our final destination and we had to spend the night in Bogotá. Air Europa didn't want to approve support for a night hotel (nor dinner or breakfast) and their attitude and service was unacceptable and rude. We had to cover our expenses that night. They only gave us a letter accepting the delay was their fault. Luckily the other airline didn't charge us for a new flight the next day. Additionally, the food during flight was horrible and they charge you for the headphones on a intercontinental flight? The service during flight to place the hand luggage was also rude, most people was asked to place it below the seats, which is very uncomfortable for such a long flight. | 1 |
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