Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Very nice All is done | 5 |
Grupo AirFrance-KLM | Very nice airline, seats were clean, comfortable ground service went well. Cabin crew was very nice. Flight on time. Amsterdam Airport was good. Food in flight was good. WiFi was ok. | 9 |
EasyJet | Very nice and caring customer service! Much appreciated:) | 5 |
Jet2.com | Very nice and comfortable fight | 5 |
Eurowings | Very nice and enjoyable flight with Eurowings from Düsseldorf to Faro. Flight departured 10 minutes late, however this is acceptable. Legroom was very good, I could strech my legs completely. Staff was very friendly and helpful. 10 minutes of free Wifi were offered, if you wanted to continue useing internet you had to pay a fee. Overall I had a great experience with Eurowings. | 9 |
EasyJet | Very nice and helpful | 5 |
Jet2.com | Very nice and helpful staff an air craft except those from assistance in airports who doesn't want to help pushing the will-chair when both hands are occupied with luggages and hand bags or guiding people with disabilities to the security. This happened on 27/10/2024 at return to Manchester Airport.Really disappointed in them. | 5 |
Jet2.com | Very nice and helpful staff and an easy to use web site | 5 |
EasyJet | Very nice and quick. Very clarifying | 5 |
Jet2.com | Very nice and relaxing | 4 |
Jet2.com | Very nice and very helpful staff, very good pilots because I had no ears pain during landing. | 5 |
Turkish Airlines | Very nice company. I flew from Istanbul to Hamburg a few weeks ago and I received an upgrade on my seat. Also, they gave a full hot meal and beverages even for a 3 hour flight.Prices were only slightly higher than discount airlines but the service/experience was 10x better. | 5 |
EasyJet | Very nice customer service rep. Very helpful and fast to help. | 5 |
Grupo AirFrance-KLM | Very nice experience with Air France flying from Istanbul to Paris CDG. I flew quite early in the morning. Breakfast was comprehensive and delicious. Departure and arrival times exactly as scheduled. Special thanks to Air France because they worked very hard to enable me to make this flight that I would have lost due to my late arrival at Istanbul Atatürk Airport because of severe snow. An outstanding example of customer satisfaction. | 9 |
Grupo IAG | Very nice flight from Leeds Bradford to Dublin. Left early and arrived early. Nice crew who were pleasant. Dublin Airport is very easy to manage. Would fly again as felt it was very good value and an easy company to deal with. I also noticed that check in at LBA was straightforward and I was through to departures with ease. | 9 |
Pegasus Airlines | Very nice flight to Dubai from Stansted via Istanbul with Pagasus Airlines. The staff at Istanbul were very helpful and were at arrivals waiting for me with a buggy to take me to the gate for the Dubai flight. The food onboard was tasty and was at an high standard however it is expensive so I purchased mine online in advanced. I had steak from London to Istanbul and grilled meatballs from Istanbul to Dubai. Seats where ok - they do recline but not that much. Drinks and alcoholic bevrages need to be purchased. Toilet facillities on both flights where clean and taps etc where working fully. Overall nice and comfortable overnight flight and cheap too. | 10 |
EasyJet | Very nice friendly customer support and not too much of a wait either | 5 |
Ryanair | Very nice helpful staff in Dublin airport. Few months ago I book online return tickets for 4 people.It was good price,decide why not to buy for 55€ return ticket per person from Dublin to Barcelona Reus especially if RYANAIR OFFERED FLIGHT CHANGES WITH NO Extra COST IF YOU BOOK BEFORE 30 SEPTEMBER OR SOMETHING LIKE THIS.Just have to make changes 7 days before flight.So one friend couldn't flight,decide to change her ticket online.I couldn't do it online,I went to airport.I found very kind Ryanair staff,asked them,can they do anything in my case,explained them that tomorrow is exactly last day to make some changes free of charge in my booking.Lady on ticked desk nicely said she will try to help me.From her conversation with her colleague I understood, that she was away for 10 months and wasn't sure how to separate one persons booking from original booking.Her colleague kindly promised to helped her.Together they made some manipulations on ladies computer.But suddenly they found in system, that something went wrong and I have to pay now 48€,at the begging they understood that should not be like this...they tried to find what's wrong.They where patient, called some other staff member...and they noticed that....because they had some small letters written somewhere in their system V O...or something like this...I understood it from their conversation,that they have no idea what is going on...and what to do next...they called some supervisor,supervisor said,that is nothing to do now.So I have separate booking for one person,which now I can change free of charge until tomorrow, but to get my tickets for other 3 people...I have to pay 48 €.I asked them,guys ...do they understand that they did just now...?I asked to turn it all back and I leave...they said no,we can't do it...so basically they forced me pay or loose my tickets...It is not crime,I hope..I wouldn't go to lawyer because of this...but maybe should. Everyone knows it is a Ryanair policy to make money all possible ways ...little by little...million passengers...I know it is only money...and money brings not only comfort but headache too...I am just amazed how easily staff turned against me...they told,that I come to them and told them that I would like to change booking...so I got what I was asked for!ðŸ‘ðŸ˜ðŸ˜ðŸ˜ðŸ˜I was looking on them,asking ...are they for real?...that because of their mistake or low level of knowledge they put me in this situation...when I have no choice...I have to pay...they told I can pay or I can leave...level of my intelligence didn't let me to say some stronger words,but probably some more aggressive football fan would say something, what probably they deserve...I didn't care that much about 48 eur..it only some dinner for 2 without drinks...but feeling that someone spit on me I still have...But I still have to say....very good team work...man didn't let colleague in trouble...he took her side and together they strongly proved to me,that I got what I was looking for!Instead of loosing flight ticket for one person for 55€,I paid only 48€ and now I have chance to go to travel,but my friend can change her ticket in 24 hours for different dates with....no charges!!!!!ðŸ‘👌🙉🙈 well done guys! | 1 |
Jet2.com | Very nice pre booked inflight meals. The meal was so much nicer than other airlines, Saved on airport prices for eating. Took off 10 minutes later than planned but landed 30 minutes earlier than planned. Very nice to arrive back early. | 5 |
Grupo IAG | Very nice return flight with BA. To add to my previous review, I really like how BA organises boarding and disembarking processes in groups, this is super comfortable as 100+ passengers don’t jump out and then sweat in a queue when the gate is not even there. The A320 was new and the cabin had a fresh feeling with nice mood lighting. Row 1 has an enhanced legroom and thus, makes the 1-hour hop very comfortable. Once again, amazing staff, and they were even more attentive and accommodating to Gold level passengers: always coming and asking if any help is needed. Lovely humus, beetroot and quinoa salad for food. Great WiFi at really competitive pricing + I think it is great that they also have food / alcohol offered to buy online for all travel classes. Domestic T5 arrivals is a breeze. | 9 |
Jet2.com | Very nice service | 5 |
Lufthansa | Very nice service on board. No complaints!But to book a 9 hour flight from Frankfurt to Denver, and not being told, that there are NO inflight entertainment system at your seat.Thats a very looong flight...Get rid of the old planes, especially on the long haul flights. | 3 |
Jet2.com | Very nice service. Everything was good, no delays. On the board was very nice food, which I have pre-ordered before | 5 |
Jet2.com | Very nice service2 hours late but apparently due to air traffic and not Jet2 | 4 |
Jet2.com | Very nice staff pleasant and professional | 4 |
Jet2.com | Very nice staff, much more relaxed and friendly than over airlines. | 5 |
Jet2.com | Very nice staff. Flight on timme. Lovely to be abel to use Leeds Bradford AirPort! | 4 |
Jet2.com | Very noisy children throughout made this flight less than excellent. Why not have a separate section of the aircraft for families travelling with infants? | 4 |
Jet2.com | Very noisy flight…. Flight attendants told 2 girls to turn down music on their speaker as would "disturb other passengers " the girls turned it off .However, the same flight attendants said nothing to a group of boys shouting, playing louder music and at points tuning up snd down the aisle. Even wishing them a great holiday when they got off the plane ! Double standards … either you are not allowed to play music and drink your own drink on a flight or you are - consistency is key snd was not the case in this flight.Disappointing! | 3 |
Wizz Air | Very okay experience. Leg space is narrow, food for purchase is just ok. But staff is very nice and professional. The ticket price was excellent value. And yes, this flight was delayed by an hour. But I would recommend. | 5 |
Grupo IAG | Very old 777but was reasonable inside the cabin. Crew were fine, pleasant but that uniform is not smart. Food terrible, the wrap was bland stodgy and mushy. Cooked breakfast not great ,scrambled egg should be banned. No packs for toys for children, BA cannot compete with Middle Eastern airlines. BA you need to up your game | 2 |
Grupo IAG | Very old planes, poor food and minimal leg room in economy. Check in procedure online did not work for me or any of my fellow travellers. Special meal request given weeks in advance for food allergy was ignored. I spoke to a BA customer service representative as soon as I landed in Heathrow who said they could not help and referred to the telephone line who said the same but referred to the online complaints form. Have been trying for weeks to raise this as a concern for those with food allergies and prevent this from happening to others but no reply via their complaints website or on Twitter. Telephone hotline is now also currently unavailable. | 1 |
Jet2.com | Very organised , good meals on board ,flights expensive though . | 4 |
Jet2.com | Very organised and everything runs smoothly, helpful staff. | 5 |
Jet2.com | Very organised and quick through check in and security | 5 |
Jet2.com | Very organised at Birmingham check who opened at 3.5 hours before the flight. This, was fantastic as Birmingham airport has been having security delays lately and this prevented any panic. Staff are extremely professional and friendly both on the ground and in the air.Love Jet2! | 5 |
Jet2.com | Very organised at airport and great flight | 5 |
Jet2.com | Very organised at the airport no delays and a comfortable flight | 5 |
Jet2.com | Very organised at the airport, straight through baggage, kept informed of times. Boarding was easy. Super staff. Pilot kept us well informed throughout the flight. | 5 |
Jet2.com | Very organised flights, Jet2 staff friendly and efficient, good experience. | 5 |
Jet2.com | Very organised plenty of staff use thethem all the time | 5 |
Jet2.com | Very organised, lovely friendly staff and clear and specific updates from the pilot and first officer | 5 |
Lufthansa | Very pathetic about them. Since their hub is in Germany, they should atleast have some transit visa free zones. Or make process to get trainst visa easier than 15 days.They should atleast mention in tickets that if transit visa is necessary or not at the time of booking.When many countries like UAE, Baherain, Qatar making visa on arrival/e-visa, German owned Carrier making Transit visa complex puts them in real trouble.On top of it all, Customer care is absolutely Pathetic. | 1 |
EasyJet | Very patience with me | 5 |
EasyJet | Very patient and friendly! Help me a lot | 5 |
EasyJet | Very patient and helpful Customer Services Assistant called Daniel. | 5 |
Jet2.com | Very pleasant and efficient people servicing the passengers.Excellent range of food and drinks onboard.An all round comfortable journey. | 5 |
Jet2.com | Very pleasant and friendly staff made for an enjoyable experience. | 5 |
Jet2.com | Very pleasant and friendly staff, efficient and helpful. | 5 |
Jet2.com | Very pleasant and helpful attendants flight very comfortable and relaxing | 5 |
Jet2.com | Very pleasant and helpful cabin crew | 5 |
Jet2.com | Very pleasant and helpful staff and great trip 👠| 5 |
Jet2.com | Very pleasant and helpful staffUneventful flight which is goodOnly criticism was that I had 20 stone person next to me on the flight out which made it a tad uncomfortable. People that size should be made to buy two seats | 4 |
EasyJet | Very pleasant customer service advisor, managed to to do all I need it. Thank you | 5 |
Jet2.com | Very pleasant experience as usual | 5 |
Jet2.com | Very pleasant flight | 5 |
Jet2.com | Very pleasant flight and staff were great | 5 |
EasyJet | Very pleasant flight made even better by the flight attendants, particularly Trev and Mark who were superb. Totally professional but at the same time personable and great fun.Really well done chaps, great service.Bumped us up to more leg room seats too. | 5 |
Grupo IAG | Very pleasant flight to Lisbon! It was a full flight and we left about 10min late as we were taken to the aircraft by bus at Heathrow and the gate staff allow too much hand luggage to the aircraft. However, in the air great service by the 3 male crew on a big Club class cabin. Friendly and efficient crew even to some demanding and obnoxious passengers. Late breakfast/brunch served was tasty. What a contrast to the Iberia crew (Lisbon/Madrid/London) who were cold and unprofessional. | 8 |
Grupo AirFrance-KLM | Very pleasant flight with KLM. Efficient boarding procedure and aircraft clean and well maintained. Cabin crew very friendly and chatty and obviously enjoying their job. A small snack box containing a sandwich, cookie and water were served along with a muffin and a choice of hot and cold drinks. Flight arrived 20 minutes ahead of schedule. | 10 |
Grupo IAG | Very pleasant flight. On time and lovely staff on board, smiling faces and welcoming. We flew into a storm in Dublin but the pilot (Ciaran/Keiran) brought the plane down beautifully with hardly bump. My only gripe is the seats are tight and hold luggage fees very dear, other than that nice flight. | 10 |
Grupo AirFrance-KLM | Very pleasant flight. The crew were fantastic, they gave you a hot meal and a beverage/wine/beer for you to choose from even though the flight was only 2 hours long. They checked our hand bags for free since it was winter and there was minimum space it was likely that we would have to check them upon boarding. | 9 |
Jet2.com | Very pleasant flying with jet2 | 4 |
Jet2.com | Very pleasant helpful crew. Happy to fly with Jet2. Thank you. | 5 |
EasyJet | Very pleasant human contact. Efficient service and very polite and friendly. Thank you. | 5 |
Air Europa | Very pleasant service on Madrid flight and Vigo flight. Professional pleasant crew, who were attentive and friendly. The food was of a good quality, nothing spectacular but good. | 8 |
Jet2.com | Very pleasant staff and comfortable aircraft | 5 |
Jet2.com | Very pleasant staff and excellent service. | 5 |
Jet2.com | Very pleasant staff and inflight experience very good. | 5 |
Jet2.com | Very pleasant staff pilot kept us informed about our delay . No complaints | 5 |
Jet2.com | Very pleasant staff quick and easy instructions for to get on board not a lot of waiting around. I opted to choose for extra legroom at the front of the plane however had to put my luggage several lockers back which was a slight difficulty when the plane had landed and I needed to get off but no major issues . I have used several other airlines in the past and lean to using Jet2 in the future | 4 |
Jet2.com | Very pleasant staff. On time no drunks on board | 5 |
Grupo AirFrance-KLM | Very pleasant trip. Flat bed seats were comfortable and allowed a good sleep. Meals were good and well presented. Staff were pleasant but naturally responded better to French speakers. The A318 was showing its age, but staff worked hard. | 8 |
EasyJet | Very pleasant, professional and done quickly | 5 |
EasyJet | Very pleased that I could put my mind at rest after having mobile stolen which had all my check in detailson it. Agent was very efficient especially considering the early time of the day. | 4 |
EasyJet | Very pleased that I was able to change my booking due to MY mistake - Thanks so much to both Thoko & Huthaifa on the easyJet chat. They were both very efficient & helpful. Will sleep tonight now, knowing my issue was resolved so seamlessly! Many Thanks | 5 |
Jet2.com | Very pleased with Jet2 after several trips. Usually excellent efficient check in/bag drop. Unfortunately this time rather scrum-like at Geneva. This is most unusual!Staff friendly and helpful. | 4 |
Jet2.com | Very pleased with Jet2 flights. Staff very happy and interested in customer experience. Price includes proper size cabin bag. Seats more comfortable and designed so that it feels like more leg room - you can stretch your legs forwards! Good selection of on board food. | 5 |
Jet2.com | Very pleased with Jet2 travel experienceonline booking was easy to navigate and select requirementsCabin crew where very friendly and helpfulMeal that we booked was good for a budget flightVery helpful staff at Naples on return flight when we checked in bag | 5 |
Norwegian | Very pleased with both legs our Norwegian flight round trip from Oakland to Stockholm. Friendly fast service at the airport and onboard. Great selection of movies, TV shows and games for inflight entertainment made the time pass nicely. We booked without the food since we prefer bringing our own, ordered a $7 wine from the snack bar, and were given water on board when I went to the crew to ask for it. I'm tall and found the economy seats to be comfortable. Also appreciate that there was sufficient overhead luggage space on both ways. This is our 8th flight on Norwegian and we have never experienced any delays. | 9 |
Jet2.com | Very pleased with my experience, polite and friendly staff | 5 |
EasyJet | Very pleased with response to my query and straightforward,a pleasant experience! | 5 |
Jet2.com | Very pleased with service 😀 | 5 |
Jet2.com | Very pleased with service; staff very friendly and helpful; pre-ordered meal hit, served immediately and tasty.Seats, back of seat tray and central aisle could be better. | 4 |
EasyJet | Very pleased with the agent I spoke to. Helped me sort out my enquiry as soon as possible and even waited for Me in the chat for me to dicuss with my family about the flights. Really happy and appreciate the kindness. | 5 |
Eurowings | Very pleased with the fast and accurate response in person provided to resolve my online booking issues. Kudos to the customer service desk team! | 4 |
EasyJet | Very pleased with the service provided | 5 |
EasyJet | Very polite and answered question quickly | 5 |
EasyJet | Very polite and efficient | 5 |
Jet2.com | Very polite and efficient staff only downside was when arrived in Malta our suitcase handle had been broken off by baggage control. | 5 |
Jet2.com | Very polite people, very helpful went smoothly | 5 |
EasyJet | Very polite staff - no queue to access the online chat either - my query was answered quickly. | 5 |
EasyJet | Very polite, kindly worded customer service that was entirely useless! | 2 |
Eurowings | Very poor !! I flew to Palma via Düsseldorf from Manchester on 16 jan . The airline damaged my brand new hard shell case beyond repair … the reporting process is long winded and complicated - after admitting responsibility via the 3rd party Dolphi , I had to purchase a new case via them , at a vastly inflated price - it has cost me over £100 and the case still hasn't arrived ! … customer services phone agent said I had to deal with them via email , absolutely no customer service ! … do not fly with them if you want your luggage to arrive in the same condition it left in !! | 1 |
Lufthansa | Very poor Airline. My wife was travelling to Dubai via Frankfurt. First the flight was delayed 4 hours.Upon her return from Lahore, Pak, Lufthansa lost her luggage in Dubai and when she received her luggage after 4 days, her bags were damaged and items were missing.Very poor service and third class Airline.I don't recommend anyone travel by Lufthansa. | 1 |
Turkish Airlines | Very poor airline customer service from airport and online customer service I never book with the Turkish Airlines agin and also they charge as sky line price then online price always taking advantage from stuck or having on problem customer never help them on top of very rude I personally got experienced | 1 |
EasyJet | Very poor and lengthy bag drop plus poor gate/embarking arrangements. Took at least an hour to drop bag off leaving little time to use airport facilities at Malaga and gate was just as poorly managed. | 3 |
Ryanair | Very poor and rude customer service!! They change an additional £50 if you don't check in online before 2 hours of boarding- which we didn't know! | 1 |
Lufthansa | Very poor and unprofessional customer service. I had a flight with a connection that was supposed to be on the 22nd but I requested to have the flight earlier than my original date (now it is on the 17th), and my layover to be extended for 6 days because of something I had to attend at this location. This was absolutely possible according to the employee that I talked to, so he arranged that. Around 3 weeks later, I get a call from them that it is not possible to have a layover for 6 days. I ask the employee what my options are: she assures me that I can rebook my whole flight to be on the 17th, and then when my tickets have been confirmed, I can contact them again to get a refund for the SECOND leg of my flight (the plan was then to book another flight that gets me to my final destination on the 23rd). I get the employee to recite my plan several times to make sure everything is correct and that I have the possibility to get it refunded. Moving forward, I get a confirmation of my new flight. So, I call customer support again and talks with an employee who says that my refund has apparently already gone through. I thought that was weird, but the lady I talked to could provide me with the details of the flights and everything so I thought it would be okay. Later, I book another flight with another company on the 23rd to make sure that I get some reasonable tickets. However, I still have not got my refund on my bank account, which made me a bit worried. So I call Lufthansa again to check in on the process. I tell them about my plan, and the lady immediately says that it is not possible for me to only get a part of my ticket refunded. Now, I do not get to be at the location for an extended period of time, and, I'm stuck with two different tickets. I find it extremely worrying how bad the communication has been from Lufthansa. There has been no alignment in anything they have told me and made me waste so much money. Would not use them again. | 1 |
Ryanair | Very poor app. Tried to make you buy loads of extras and v confusing. Details not match emails received. Be v careful. | 1 |
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