Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Air Europa | Very poor attitude, service is horrible. | 1 |
EasyJet | Very poor bag policyI can take a cabin bag one way on a trip to Europe but a hold bag has to be return. Makes no sense when airlines want to encourage the use of the hold in preference to the cabin. | 1 |
Grupo AirFrance-KLM | Very poor baggage services from KLM. It’s been five (5) whole days since my arrival and KLM still cannot find all 3 of my checked-in bags! My transit flights were operated by Virgin Atlantic and Delta Airlines and they have both confirmed the bags went into KLM’s custody In Amsterdam. KLM has not attached any sense of urgency to the issue. At least, send one of the bags and tell me to wait for the other two! I am so disappointed. I do not recommend KLM at this time. | 1 |
Ryanair | Very poor booking in process.Ryanair make it as difficult as possible for you to book in online prior to flying. Unless you buy extras they won't allow to check in for 48 hours before the flight. This is extremely inconvenient if not near a printer or have an app download. Ryanair offer poor customer experience compared to Easyjet or Jet2.com. | 1 |
EasyJet | Very poor can't get hold of anyone - the contact me page is not fit for purpose | 1 |
Jet2.com | Very poor communication via what'sapp lost 200 pounds due to this. 3STNEMJo Lawrence | 1 |
EasyJet | Very poor communication with them. I trying to get a receipts of invoice but Sal my emails have been ignored. I have to return the item if they not reply soon. | 1 |
EasyJet | Very poor coms ref pick up, had to chase. Rep not interested in helping customers at departure airport (Skiathos), very unclear where to go, what queue for which flight. Spent a lot of time whilst on holidays trying to find things out when I would rather have been enjoying myself. Numerous issues through Musement for trip bookings including 2 cancellations, local pick ups not turning up etc. | 3 |
Turkish Airlines | Very poor customer agents with no basic english or knowledge of the product. Have to wait 5 mins on average to get an answer to very basic questions like how much is an extra kilo of baggage... | 1 |
Grupo AirFrance-KLM | Very poor customer relations, at times non-existent. And when eventual contact is made and dates given by them, they never fail to make the date, NOT | 1 |
Turkish Airlines | Very poor customer service .This feedback option needs to be changed.Why can't I ring to speak to someone in charge to sort my issue out??Taken money from my account without my permission and now having to put feedback on several occasions to get my money back . Flying to Turkey today haven't got time to keep ringing and putting feedback .Turkish airlines you are terrible customer services | 1 |
EasyJet | Very poor customer service and appalling litigation department. Had a long running battle to obtain my refund and had to take them to court after several attempts to resolve amicably. Won my court case and now they have a county court judgment against them which could have been easily avoided by refunding my money or explaining when it would be refunded. I think this whole debacle with them is due to lack of proper legal advice as there was no point defending a claim they could never win. Advice to anyone who is waiting for a refund from them, complain and if they don't refund, take them to Court. | 1 |
Ryanair | Very poor customer service and handling oof cancellation refunds... Waiting over 3 months for refunds that should legally have been paid within 7 days and no indication of when they'll be paid. Will use other airlines going forward regardless of the cost. | 1 |
Lufthansa | Very poor customer service and rude staff not happy with their service at all will never recommend it to anyone else.If there is less than one star I would give it. | 1 |
EasyJet | Very poor customer service at Gatwick Airport. Staff rude and not supportive had an issue with a passport was told "I don't care what evidence you have....". No guidance as to where to go to after checking in suitcases. And the person who dealt with us openly discussed our issue within earshot with each colleague that came by whilst we stood there wondering where to go next. | 2 |
Wizz Air | Very poor customer service at Larnaca airport, lady staff member had very bad attitude and rude behaviour to customers. | 1 |
Lufthansa | Very poor customer service level. However they have some great destinations. | 2 |
Ryanair | Very poor customer service on both outbound and return flights. Going out I was very ill. Luckily I had a plastic bag to be sick in but the stewardess was in no hurry to assist by providing another bag. No one came to see how I was. Prior to boarding the aircraft a steward told my husband to tell me to run, despite him having witnessed me throwing up at the check-in desk. On the return journey the refreshment trolley had run out of ice, coke, beer, pringles and that was all that we asked for. We will not be flying with them again | 1 |
Iberia | Very poor customer service on plane and online. I have been more satisfied with budget airlines and would not fly again with Iberia even for free. | 2 |
Ryanair | Very poor customer service pre booked way before covid -19 for european holiday all other bookings are getting refunded or credit note FOR FULL AMOUNT but not ryan air. Was told not there problem if i dont make it to the gate, what a joke. I cant even get out of my state in Queensland Australia let alone out of the country. They are just ripping people blind for no reason, when I get to europe m going to go to thier office to see how they like to deal with people while Im standing there in front of them cant wait to cause some drama. | 1 |
EasyJet | Very poor customer service received from Fezi tonight. They were unhelpful and did not listen to what I was saying and was not interested in trying to find a solution to my query - which I thought would be straight forward for the 'chat function' to assist with. At times the customer service adviser was rude as well. Very disappointed as I fly with Easyjet often and this is the first time I have had such a negative experience using accessing their customer service which I have had to do on occasion in the past. | 1 |
Grupo IAG | Very poor customer service they make you hold for more then 10 min and in the middle of call they disconnect the call themselves. When you call them back again another person answers and was very rude. I told her I will complain and she said ok and hanged up the call and didn't care her name is Alexa something very unprofessional and disappointing. I regret making a booking with british airways!!! Never again will I be making a booking with them again. | 1 |
EasyJet | Very poor customer service! I was traveling from Gatwick to Jersey at 6:50pm. First, the flight was delayed 40mins, which I understand was not the airline's fault. We then took off for Jersey at 7:45pm and couldn't land in Jersey due to the fog. We then flew back to Gatwick and landed back where we started at 9:30pm. They told us as we landed that we could book a new flight and a hotel for the night through the Easyjet app, but this worked for no one. Then at 10pm the whole flight proceeded to the customer help desk where we found no one to help. After 30mins of waiting someone from Easyjet came to help. We were spoken to badly, and still by 11pm had no hotel or flight sorted. The easyjet staff then told us that there were issues and so they were going to help us manually book a hotel and flight. We then stood in a line and eventually managed to get onto a flight for the following afternoon, and a hotel for the night. It was very disorganized, none of the staff knew what they were doing, and I will not be flying this airline again. | 1 |
EasyJet | Very poor customer service, got charged for my cabin bag that meets the standard measurements and I've used it recently with a different airline without any issues. The woman at desk would benefit from doing a customer care training. | 1 |
EasyJet | Very poor customer service, since the overnight delay caused by the company easy jet until today. Today, I requested the direct contact, so to submit the supoena regarding the formal legal claim to no availability. All I need is the mailing and/or email address, to formally submit the claim and to be able to indicate easy jet as the defendant. | 1 |
Ryanair | Very poor customer service, they charge you everything | 1 |
Norwegian | Very poor customer service, they're more interested in chatting with their colleagues than doing their job. Shameful. | 1 |
Grupo IAG | Very poor customer service, waiting for 2 months just for two never received compensation vouchers, Got the " Our Customer Relations team are working extremely hard to respond to you as soon as possible." email 4 times already, that's proved either BA is poor service airline or it backlogs too many complaints. | 1 |
Ryanair | Very poor customer service. Almost nonexistent. Trying to cone ppl out of money with virtual flights . | 1 |
Grupo AirFrance-KLM | Very poor customer service. Cancelled my flight and refuse to give refund!! | 1 |
Ryanair | Very poor customer service. Checked in and of course was randomly sat away from my partner, despite the fact that we were both next to empty seats. Of course I was furious, but was not going to let this ruin my evening. Went to move my partner to the seat next to me and grab my credit card to pay, however the session had timed out. When I logged back in, we were both checked in on our random seats. I spent an hour on the online chat with an agent who did not have a clue about what I was writing about, the only two responses I received was 'you have problem with your browser' and 'can I help you with anything else'. They eventually ended the chat, which I found very unprofessional. The call centre is only open 9am-7pm, so will have to call tomorrow. Like many people, I suffer from anxiety when flying and am worried that I may not be sat with my partner. | 1 |
Grupo IAG | Very poor customer service. Customer service takes you to a British answering call center that is only open during European hours (not convenient when you call from California). Even more frustrating is LEVEL pricing which is more expensive than Lufthansa which is odd for a so-called low cost airline! A week ago two round trip premium tickets LAX-Barcelona-LAX were priced at $4636 but a week later the same tickets (same departing dates) cost me $6422. Two premium round trip tickets with Lufthansa for a San Diego-Munich-San Diego (actually more convenient for me), only cost about $4600 or $1800 LESS! I will NEVER fly LEVEL again, I might even cancel my reservation. | 1 |
EasyJet | Very poor customer service. Fair enough I made a mistake on my booking but someone wanted to charge me £39 for flight change then it cut the chat off, next person wanted to charge me £111 within 10 minutes of the original chat. How do they assess that???? | 1 |
EasyJet | Very poor customer service. My flight from Bristol to Newcastle was cancelled while I was waiting for the departure gate. There was no one to give any information so all passengers were going from place to place to try and find out what to do. I eventually managed to get out of the airport and return to my daughter and had to take a train the next day. It was the third flight I have had cancelled within the space of a year. But my main complaint is about the handling of the cancellation at the airport with no clear instructions on what to do. If there was another carrier doing the Newcastle to Bristol route I would be using that. Totally disappointed with EasyJet. | 1 |
Grupo IAG | Very poor customer service. My flight was cancelled, limited communication. Incurred lots of additional costs, no compensation from BA or support on info required to make a claim with my travel insurance provider. | 1 |
EasyJet | Very poor customer service. No empathy or understanding. | 1 |
Grupo IAG | Very poor customer service. The ground staff was rude (BA team not 3rd party) at Heathrow Terminal 5. I had a small laptop bad and I was forced to check in the bag (albeit for free) but this is now going to risk my business meeting in Hamburg… | 1 |
Pegasus Airlines | Very poor customer service. The whole consept is based on the "cheapest" and the customer service speaks to customer like it's stone age. No respect at all. Avoid at all cost. | 1 |
EasyJet | Very poor customer service. Three days after booking holiday received an email saying that there will be renovation work taking place during our stay. We would not have booked if we know this beforehand. Tried to cancel but were told we would be charged but we could change hotels but would have to pay the difference.(We booked a Black Friday deal). No attempt to offer us any sort of compromise whatsoever. Told during phone conversation that they didnt have notify people about the renovation work. Then guess what ? Literally five minutes after I hung up a notification went up online saying there was renovation work going on at this hotel.Similar thing happened with TUI a few years ago and they upgraded us to a better hotel at no extra cost.Will not book with easyjet ever again. | 1 |
Ryanair | Very poor customer service. We experienced multiple delays whilst flying. No leg room and the seats are very small. Food was poor on board and expensive. | 1 |
EasyJet | Very poor customer service.Also how come we are still able to buy tickets to countries from uk that banned incoming flights from UK.And still no cancellation on my upcoming flight to a country that banned flights from UK... | 1 |
Turkish Airlines | Very poor customer service.Everything in thier customer service is created to make it impossible to get any regular service. You can't get anything done unless you call in, you get nothing in writing, and difficult, if not impossible, to understand what you agreed, and they are off the phone before you are even done. Besides, not even their introduction and choices initially in the call is going through clearly. | 1 |
Grupo AirFrance-KLM | Very poor customer service.Unkind and unhelpful customer service desk who could no give me any answers to my questions. They also rebooked a flight although I specifically asked not to. | 1 |
Turkish Airlines | Very poor customer service; poor communication, wrong instructions, bad attitude, no empathy for the customer, long story short; never again. | 1 |
Grupo AirFrance-KLM | Very poor customer serviceI tried to contact them from 4 days no one answer I've Emailed them no one replays I contact them through WhatsApp which is 24/7 no one reply'sShame on you and on ur company , avoid this company. | 1 |
Turkish Airlines | Very poor customer serviceWaiting nearly 2 years for our refund from a cancelled flightWill not give us a refund and keep bouncing us back to our agent who told us that Turkish airlines didn't respond to their enquiries | 1 |
Turkish Airlines | Very poor customer services. On the last flight we were told by ground staff there are not enough meals on board so we wont get any (only in case of leftovers) and we can write a complaint to the airline afterwards. When questioning the crew why we would not get any meal if we have a full price ticket, the board crew reacted very rudely and we received different answers, first as the flight is overbooked and then as we checked in as one of the last passengers (should not matter how many hours before we check as we had a valid full price ticket). At the end we received two meals, but which seemed to be from different passengers who didn't finish or want it, as several items were already missing, and one meal was already opened. However, we did not complain anymore and accepted it. Before landing another crew member came unsolicited to us again and kept arguing with us again in a very rude manner and we should be happy that we received anything and finally she left saying that's not her responsibility. In addition, we were traveling with an infant and did not get offered baby food, while other customers did. When filing a feedback with the airline afterwards, we only got the answer that they investigated but could not find any "meal service irregularities" on the flight and also no improper behavior of crew members (wonder how they investigate that). After some forth and back and only the typical prefabricated customer service answers and even some answers that have nothing to do with my complain (e.g. they said I should have informed the crew members - that was actually my complaint, and in a second answer that I would have to submit a doctors report) not addressing the issue at all, I gave up. It seems nobody is really reading the feedback, they only copy past some generic prefabricated answers. In addition, on the return flight our stroller that we left at the gate was handled without any care. We even saw from the airplane window how the stroller was tossed around while unloading (even ground staff I guess is probably not airline responsibility). The stroller and the basket had scratches all over the place. Even the rain cover that we put over to protect the basket to some extent was destroyed. Not to mention the delays of one hour sitting in the airline waiting for departure with an infant on each of our two flights. Overall, one of the worst flight experiences and one of the most impolite cabin crew. And even booked the more expensive TK ticket, compared to low-cost airlines for example, expecting better service in particular as we were traveling with an infant. But it turned out to be a pretty disappointing experience flying with TK and not any better than a low-cost airline. Not recommend it at all. | 1 |
EasyJet | Very poor customer support will never use this company again | 1 |
EasyJet | Very poor experience of holiday. Website changed my booking which I couldn't see. Easy jet agreed but wouldn't do anything to help. Thought ABTA would help but easy jet simply said they weren't changing their view. ABTA seem to have no power as uou have to go to arbitration at a cost. Booked 3 more holidays since and none are with Easjet. Booked flights with them and then with hotels direct at a cheaper rate!!! | 1 |
EasyJet | Very poor experience where they cancelled our flights, weren't offering a refund and couldn't answer the phone. | 1 |
Turkish Airlines | Very poor experience with Turkish Airlines. Not even possible to choose your own seat for free. You need to pay extra €20/person per leg to choose your seat. Both flights were delayed. The first one (to Bali) 2 hours, the second one (to Malaga) 5 hours. We were told no compensation would be provided. We received a very poor sandwich and warm soft drinks at the gate "as only compensation" for 5 hours of delay. Insane that not even airport vouchers are provided on a €1500 flight. Overall very poor experience from what I thought to be one of the better airlines. | 3 |
Grupo AirFrance-KLM | Very poor experience!Standby tickets despite booking last Sept - eventually boarded but 5 didn't.4 days later & still no luggage!Case got to LHR but was wrongly tagged & now is goodness knows where?Appalling service! | 1 |
SAS | Very poor experience, first booking with SAS and there is an issue.I booked checked baggage for my outbound and inbound flights, 1 x 23kg bag per flight (family travelling, 2 adults & 2 kids).When my booking confirmation came through, it had 2 checked bags only on outbound flight, no checked bags on return inbound flight.I contacted SAS customer service and they told me there was nothing they could do as I had already paid for the flight, which is ridiculous as you can't make a booking without paying for it.They refused to help and said I needed to lodge a complaint and they provided me with a link to a webform.I submitted my complaint only to be told that the department I had contacted only dealt with issues after the flight had completed and I should contact customer service.So no department wants to help, I've been trying to have this resolved for months and SAS don't want to help me resolve the matter.We fly in a few days and my only option now is to have to pay €€ for more checked baggage. Baggage that I've already paid for but SAS won't help.Its pretty simple, in their system just make sure each flight has 1 checked bag.Today I receive my 'You can now check in at SAS' email and to my surprise, it actually shows that I have 1x23kg checked in bag included, I thought fantastic, its as per my original booking & they finally resolved my issue. Then I click the link to my booking and then again, it shows 2 bags on the outbound flight and 0 on the return inbound flight.I contact Customer Service again, they told me they can't do anything, I should pay for extra baggage on my return flight and after the flight I need to contact customer service with my complaint.This is a scam, they screw up their system, make me (& probably other) pay again for baggage, that they will never acknowledge or refund.Total disregard for the actual problem, that they can fix right instantly.This will be our family's first and last flight with SAS. | 1 |
EasyJet | Very poor experience. Paid extra for a cabin bag but because it was tight in the bag guide frame got charged £48. One thing to charge me a fair price up front but another to be swindled at the gate like this. | 1 |
EasyJet | Very poor experience. Person did not seem to understand the difference between Belfast International and Belfast City and frequently asked for the same information several times.Helped me with nothing after an hour. | 2 |
Grupo IAG | Very poor flight from Cape Town to London. After the chaos of Cape Town Airport passenger handling with incredibly long queues to get through security and then passport control taking nearly two hours in total we arrived at the lounge somewhat frazzled and were very happy to find a quiet area with decent wine and appropriate food choices for a break before boarding the flight. Boarding went well and we were seated and offered a small half full glass of champagne. The captain made an announcement to say that we were all aboard ahead of schedule and that the flight time would be shorter than scheduled but unfortunately this would mean our arrival would be too early to land due to the 6.00 am lifting of the overnight jet ban at Heathrow so we would have to wait on the ground for perhaps half an hour or so. This was no big deal. Then the captain announced that due to IT issues at Heathrow they could get not compile necessary paperwork so we would be delayed for an indefinite period. With the delay of uncertain duration one might have hoped for a further offering of champagne or other beverage in particularly for Business Class but this was not forthcoming. In the event take off was permitted quite soon after. The crew had distributed menus but then did a PA to say that there were changes to each of the main courses. A drinks order was taken for pre dinner drinks, for main course for dinner and choice of wine with dinner. Drinks and nuts were served circa 45 minutes after take off, in my case a small measure of white wine in the bottom of a pleasant and decent sized tumbler and my husband had another half glass of champagne. Dinner arrived on a single tray with a small measure of red wine in the tumbler. The food looked bland, unappetising and tasted the more so. The cheese (two small pieces) were sitting in a greasy pool of vinegary chutney. No top up of the wine was offered (we did ask for a second glass and it was provided on a very individualised basis) and coffee was not served since we had hit some mild turbulence. The flight was some 11 hours in duration and no other snacks or beverages were offered prior to breakfast which was provided separately to each passenger as they showed signs of being awake. Breakfast was slightly more edible than dinner. Coffee or tea were offered by individual mug, orange juice was available on request. Cabin crew were largely absent from the cabin except during the meal services but it must be said that they were extremely pleasant and were suitably responsive to requests for individual items. Come on British Airways you can and need to do better than this if you are to meet customer expectations and compete with other airlines on similar routes. For the cost of a business class ticket passengers are enjoying only additional space and seat comfort (flatbed) as a benefit over an economy ticket at or below 25% of the price paid for the premium cabin. Time was when flying in Business Class was real treat, no longer is this the case. | 4 |
EasyJet | Very poor gives me advice to use the mobile app to change my daughter's age as she was born early and there is no option to make changes | 1 |
Jet2.com | Very poor in flight service with attitude | 3 |
Turkish Airlines | Very poor luggage handling. I travelled with turkish air on 14/02 from Birmingham to Entebbe. The flight was sort of fine, apart from the 14hr delay due to not being able to land, hence taken ba k to Kigali. Atleast booked into a hotel but on arrival, one luggage had not come, although they managed to deliver it late the following day.Coming back to Birmingham on 20/02, transited in instanbul. After waiting for an hour for my luggage, we were told to go and fill in luggage forms, with a promised that our luggage will arrive the following day.I rang the airline the following day, was told my luggage has been passed on to a courier.I waited the whole day Saturday, no luggage and no communication from the the courier.I rang them Consistently but had no response. I waited the whole Sunday to no avail.I rang again on Monday morning, the call was told that my suitcases couldn't be delivered because they were smelling and lickiing, hence I was advised to pick them. Upon arrival, someone cane out with my 2 suitcases but there was smelling.I request to speak to someone only to be told " There was no one to speak to, advised to go turkish office which nolonger exists at the airport.My experience was bad one due to lack of communication and alogamcy of a courier, plus they lied that suitcases were smelling which was nit the case.I suppose they didn't want to my postcode.To my surprise, 3days after collecting my luggage I received a message with tracking liink that my luggage will be deliveredAlot hassle, stress, Many people were waiting for luggage. It appeared to be the nirmbof turkish airline.Avoid by all means. | 2 |
Grupo AirFrance-KLM | Very poor meals for a 10hour flight (Paris CDG to Havana). They provided one meal ~1.5 hours after the take off and then we were starving as the last one was ~1.5 before landing. Both were unsatisfactory for such a long flight, equal to those offered in 3 hour flights of other airlines such Aegean. Also one of the flight attendants woke us up (4 people) at 4.30am while everyone was sleeping because she wanted to find her bag. She first opened the cases above our seats and after she realized that her bag was not there she poked the person sitting on the outermost seat to ask where is the bag and “why†it’s not there, loudly and visibly annoyed. So rude. For the record, the bag was in the next (front) case but I guess it’s easier to ask someone instead of looking a little further. | 3 |
Turkish Airlines | Very poor on flight experience. Economy class seats were far smaller than domestic flights. From start to finish the plane was scorching hot. Many surrounding passengers were complaining and asking to get air flow but nothing happened. Very strange and made the 13 hour flight very uncomfortable. Staff was rarely seen outside of two meals. Staff would never respond to call button. Beverages consisted of standard soda and sugar fruit drinks. Alcohol (helps me calm on long flights) consisted of one Pilsner beer (warm) and red or white wine. Unfortunately they ran out of red wine two hours into the flight. Asked for ice to cool down because it was so hot but they could only give a few cubes.Only good thing is that we eventually made it home.Unfortunate experience. Just be prepared. Hoping not every flight is like this … | 1 |
Wizz Air | Very poor over all. No need to charge one for check in process when the app not user friendly. | 1 |
Grupo AirFrance-KLM | Very poor performance company, overcharging people for their poor services. KLM delayed flight from London we lost our connection flight to Buenos Aires from Amsterdam. They sent us to consult machines, no human contact was offered to us. Everyone was running away from us. We been told to organise by ourselves hotel if we want. Every further information I received was in Datch language no English.No to mention how expensive was this flight, for that money everything should be organise for us because was KLM fault for missing our flight | 1 |
Grupo AirFrance-KLM | Very poor quality of service. Wait on line forever. Problem not solved. | 1 |
SAS | Very poor response at Heathrow after flight cancelled at last moment. Pilot started talking to groups of passengers instead of using tannoy meaning mixed messages and old people couldn't hear. Then all marched from gate across Heathrow just to queue for food vouchers which they couldn't find! Mixed messages about luggage collection . Very poor communication. | 2 |
Jet2.com | Very poor response on a 14 hours delayed flight | 1 |
Grupo AirFrance-KLM | Very poor seat, no service. As shown on my boarding pass we were registered in business but the seats were given to crew passengers. A company to avoid. When they have a difficulty (and clearly the situation is difficult) it not their problem, it’s yours, without any adapted service or help provided on board or at the airports. I had may flights to change and even cancel during the last months, and the only company unable to provide any help is KLM. | 1 |
EasyJet | Very poor service - waited 40 mins and was locked out after 3 mins. They have changed a flight time and making it very difficult to cancel. | 1 |
Jet2.com | Very poor service and as with the outgoing flight, take off was over an hour late | 2 |
Ryanair | Very poor service and no place for disabled people they don't have any respect for people with disabled I'd at all . All flights from and to Hamburg from London stansted airport. Last time flying with them. | 1 |
Ryanair | Very poor service and unprofessional staff at manchester airport gate also the flight attendant looks like they have been forced to do the job | 1 |
EasyJet | Very poor service as I'm sure they know but don't care. If yoiu actually manage to make it on to one of their planes despite their attempts to stop you booking - currently just not putting flights on sale. Attempting to find out why I brave the always near impossible battle to contact them. As expected (1) Long time wasted connecting to real person after managing to get past inevitably useless bot (2) real person no help (3) Easy Jet won't sell flights after October 31st when competitors are doing and won't say when they will, just expect customers to waste time re checking their site in hope they eventually appear (4) It says November flights are available if you book a holiday but they're not on my route. I'm being forced by easyJet to book with BA who've had November flights on sale for months on same route. Shame as I actually prefer easyJet for the flight! | 1 |
Eurowings | Very poor service at Düsseldorf airport. Staff were unhelpful, disinterested and actually very rude. I fly frequently for work and I don't need the added stress of dealing with unhelpful and rude employees. Their attitude and poor customer service cost me 5 hours of my time, wasted hanging around at Düsseldorf airport. And of course, they couldn't care less. I will avoid using Eurowings where possible, in the future. | 1 |
EasyJet | Very poor service cannot update my booking and customer service is appalling will never use again | 1 |
Grupo AirFrance-KLM | Very poor service from KLM. Travelled with a family of 4 from London City Airport and checked in our booked 8 hold luggage. At check in we were advised to check in our cabin bags also as that was what they were doing. Tagged with a limited release bag tag(never explained what this meant) Got to Accra after a 10 hour journey and not a single item came through on the baggage trolley. It was chaotic as about 30 travellers trooped to the Swissport station to report baggage non arrival. 6 days on KLM has sent through text messages that some of the bags have been identified. So far 2 hand luggages have been sent through and I am required to call everyday to the airport to see if any bags have come through. Granted the airports are having some baggage issues so why collect my cabin bags? Furthermore no communication of when I would receive my bags, and why can it not all come in one batch? This is unfair and very unprofessional totally disrupting the whole family plans and events that have been cancelled due to non arrival of baggages. If 2 bags could come through, why was the whole lot not sent through. This is unacceptable and damages my respect for KLM and the high esteem I had of the airline. No communication, no idea of what to expect…I doubt this happens on other routes. This is about baggage delays not lost baggage as I received emails saying some bags have been found and will be sent on the "next available flight" and 3 days on have still not arrived despite 2 flights having arrived. | 1 |
Lufthansa | Very poor service having just had our flights cancelled from Gatwick in December, but can pay an extra £500 each and fly from Heathrow for the same dates !! | 1 |
Turkish Airlines | Very poor service in Gatwick North today.Firstly, understaffed desk failed to process passengers on previous flight fast enough so they switched everyone including Business Class customer agent to that flight. As a result, we had to wait until all passengers were done. Clearly underwhelming! They should have added more agents instead of denying BC service for people who paid for itSecondly, they moved the flight from South to North Terminal at a short notice. This itself might not be a Turkish Airlines fault, but they failed to arrange for a lounge in the North | 1 |
Wizz Air | Very poor service in the boarding line at Warsaw airport. I was asked to fit my backpack in this metalic structure. My backpack has never had any problems in entering a plane and I was treated in a very condescending way. After losing 15’ and just taking out my computer, I was allowed to enter the plane without the extra charge (of course no need to say that 80% of other customers were having bigger luggage and they were not stopped or asked to size theirs). No sense at all, very annoying. | 3 |
SAS | Very poor service on SAS Scandinavian, on the way to and from Düsseldorf to Stockholm. The planes were delayed, seats changed - boarded online early, but what is the use of this service if you are changing the plane and the seating anyway? You might as well stuff people in the plane at will),no window seats anymore, smaller plane. | 1 |
EasyJet | Very poor service requested to cancel holiday due to continuous flight time changed and was asked to take a EasyJet holidays voucher. Asked if could escalate and advisor said am hanging up! | 1 |
Vueling | Very poor service with a 9-hour delay without compensation. The return journey was again delayed by 1 hour! In addition, some of the hand luggage was not allowed, while the outward flight was. Worst airline!! | 1 |
EasyJet | Very poor service!Still waiting for a refund more than 2 months on. No communication. Unable to get hold of them on the phone. Initially told by automatic e-mail 28 days then another automated e-mail to say 90 days. Very poor customer response! This is not on the staff!!! This is on the policies and procedures in place by the company. Once this is over I am never using them again! I would rather pay an extra ££ whatever the cost to go with an airline that actually give a damn about their customers!! AVOID! | 2 |
Eurowings | Very poor service, extremely poor customer services, I lost a lot of money with then as I couldn't connect my flight so I just made it to my destination to joint travel my party, missing a lot of resting time and my hotel fare, and never received any compensation nor any apologies. NOT RECOMMENDED | 1 |
Ryanair | Very poor service, flying in 47 hours and the website does not allow me to check in. | 1 |
Grupo IAG | Very poor service, i called their agent and asked how much i will get refund for 2 tickets which have costed me 1600 euros and their reply was around 800 euros, and this i was told 3-4 times, so I opted for this option and then at the time of refund I just received 306 euros..its a shame I asked many times but they just reply with vague answers.. worst flight experience I ever had ...just fooling people and making money...Pathetic experience..Booking reference TZC9VORaghav sharma | 1 |
Vueling | Very poor service, often delayed. But the worst issue is how they handle compensations/refunds (which given their service, it's a fairly frequent issue).In one occasion where we got 3 hours delay, Vueling flight attendants gave us €50 vouchers as compensation. A few months later we tried to claim the vouchers to book some new flights but customer service seemed unaware of their existence and claimed that they don't hand any vouchers. We sent them a scan of the vouchers by email (which were on Vueling branded paper) and they now told us that they had expired. This is very dishonest of them, as there was no expiry date on the vouchers. Obviously they also refused to pay the EU mandatory compensation.In an other occasion they lost my luggage and took me 9 months of several calls to get the compensation I was entitled to. When the same happened with BA I got compensation after a week. | 1 |
Ryanair | Very poor service, staff was so disappointed and rude.They were rude and disrespectful. Literally they were shouting on passengers for no reason. Please don't book a flight with this airline. The plan was also dirty.I had my flight from rumenia to Edinburgh on 16th of December. I don't know the names of the staff girls but their tone was extremely rude and insulting with everyone. I feel ashamed that I book my flight with this airline.Very disappointed ☹ï¸I wish the airline management take some action please.🙠| 1 |
Wizz Air | Very poor service, the first time flying with Wizz Air our flight was 3 hours delayed and the crew didn't offer even water, and some passengers didn't have a seat even they checked in earlier online. During the flight it was very uncomfortable and very hot, no air-conditioning inside the plane. The second time, I checked in early online and bought a seat beside the window but when I got in the plane the crew said I can seat in any free seat. Because the last row of the seat ends in 32f and my seat is 32f, so the passengers who has a seat number from seat 33 and up does not have a seat. I bought a seat online to make sure I will be seating beside the window. And my seat was already taken by a lady, I just didn't want to make a scene because we waited for an hour on queue going inside the plane and I really wanted to seat and fly home. | 1 |
Grupo IAG | Very poor service, very frustrating. Firstly my flight to LHR was cancelled on 16 Mar23, while I got a text message to inform me, the information desk was unable to confirm if was correct or scam. Once this was confirmed, I went to the counter to get my new boarding pass. At the counter they informed me that the coach will be leaving in 15mins for the hotel. We (me and other fellow travelers) waited for over 45mins, there was no one at the coach stand to guide us or answer any questions. The transfer hotel was 30 mins away from the airport. When we got to the hotel which is around 10:15pm the staff informed that dinner closes at 10:30. that was a rush. It appeared more of a Motel than an hotel. The room - was smelling of weed, being a non-smoker this was uncomfortable. Although I wanted to compromise and rest, when I went to wash my face, the tap on the sink came off in my hands, I panicked and asked the reception staff to change my room. After some discussion, they agreed to change it. I went to the alternate room, to my horror, it was occupied. I asked the staff to call a cab, and I left. | 1 |
EasyJet | Very poor service. App for bookong flight is poor and confusing to use, it is designed to extract as much money as possible, what happened to transparent fares!When booking my flight, entered same name twice due name auto fill on app. It cost me £49 as I had to cancel flight otherwise it would have cost £98 for a name change. I phoned customer service immediately, but they would not help! "My fault hard luck" Really they deserve zero stars! | 1 |
Ryanair | Very poor service. Both outbound and inbound flights were delayed with very late notification despite a quick look on Skyscanner an hour before showing that the flights would be unable to depart on time.Upon trying to board at Stansted we were packed two abreast into a cramped stairwell and told we would board in 2 to 3 minutes. We were left in there for at least 15 minutes with no further contact from staff, no water or toilet facilities, and with many passengers feeling light headed and uncomfortable.You get what you pay for with RyanAir! | 1 |
Iberia | Very poor service. I have booked BA but the flights were operated by Iberia both ways. The first flight crew were bored and unprofessional. The return flight was a bit better, even if they couldn't find my booking in business class with copy of payment proof. The connection flight from Madrid was nice and crew really professional. However, while I was boarding the aircraft, the ground staff told me there's no more space in the compartments and I have to checkin my cabin baggage. The ground staff employee was very grumpy and rude. I have mentioned the luggage it's a crew luggage with a crew tag attached and that inside was my uniform as the next day I was supposed to go to fly. He got upset telling me to don't tell him how to do his job. And guess, landed in London my crew luggage disappeared. I've been living a nightmare as they never gave me a label for the luggage I had to checkin and even so, I couldn't find it. So stressful and frustrating, I never saw something like that. as I work in aviation industry I know which are the procedures and find unprofessional their behavior and actions. The ground staff in LHR managed to find my luggage the next day. | 1 |
EasyJet | Very poor service. I have had to use multiple times due to being the only option on a particular route but every time my flights have been heavily delayed or cancelled. Due to staffing issues but they lie and blame other factors to avoid paying compensation. No support when flights get cancelled, very poor quality airline. Completely unreliable and with flight cancellations, you'll likely be stuck with no solution and no one to help. Pay a little extra and fly with a different airline or use another airport, it's worth every penny avoiding. Most recent experience, flight cancelled while at the airport after multiple delays (this is the 3rd time of this happening in the space of a few months) with zero support or help, stuck for days trying to travel. | 1 |
Grupo AirFrance-KLM | Very poor service. Smashed my hardshell suitcase, now it's all bent and the corners are broken, and refused to issue a compensation.Overall service was very bad, tired flight attendants annoyed and snapping at customers (i was told that they can't give me water on a long haul flight as they are busy).Before the flight we were told that there might not be places for us (although we booked our seats and paid extra!), although this has been resolved after i said this is unacceptable.Will never fly with them again. | 1 |
Vueling | Very poor service. The flight number and destination never came on the screen, it stated it was going to Venice which caused a lot of confusion. Someone in the seat next to me had had their seat double booked etc. The flight was delayed by nearly an hour but the cabin address system was too poor quality to hear any explanation or reason. The flight was nearly 2 hours but they ran out of time serving the food and drinks from the trolley which meant over 2 hours unable to buy even a bottle of water. The seats were cramped, the flight too hot and they played loud music right up to and during take off. Not a relaxing experience and I am not looking forward to my return journey. | 1 |
Vueling | Very poor service. They cancelled my booking without any reason. Stay away from this company. | 1 |
EasyJet | Very poor service. Want to cancel my flight and am directed to a bot. Put in a queue that does not lead to anything and then closes because I was timed out. I have been put in a loop with the bot since then. Overall awful experience. | 1 |
Lufthansa | Very poor serviceLufthansa has changed my flight to Havana several times before I came away. So they send me a cancellation and rebooking, which can not be done, then I will land in Frankfurt, later than my flight to Denmark leave. So I call Lufthansa, and I sit on hold for 35 min, and the lady says it's hard, and to have to call back tomorrow. It takes three days, and I hear nothing. So I call again, and being put on hold for an hour and 15 minutes. and then I was disconected. I call again, waiting to get through for 20 minutes, and when I come through, I ask to get my money back for the tickets that I bought a long time ago. Now I stand without a ticket, and must buy with another company, and it costs $ 500 more. Never again Lufthansa | 1 |
EasyJet | Very poor serviceMy flight got cancelled and i suffered alit i am not even able to make a claim | 2 |
Eurowings | Very poor services I travelled with the Airways and am still to receive my bags it has been morethan 5weeks that I filled a complaint they haven't replied and even when you call them they tell you they don't know the location of your bags that I should contact the airport. The question am I suppose to travel to Germany to get my bags. If by next week I don't get my bags I will consider legal actions against them very poor management. | 1 |
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