Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Vueling | BCN-JMK. Excellent flights both ways. The flight out was less than half full and very comfortable. The plane was clean and the staff friendly. Just please change those croissants! They are inedible. Flight full on the way back. On time both ways. After a number of recent flights with other low cost carriers flying with Vueling was a pleasure. | 8 |
Air Europa | BCN-LIM via MAD. If you pay budget prices expect a budget airline. Each of my four flights left pretty much on time (a one hour delay between Madrid and Lima on the outbound). The food on MAD-LIM was more than edible and plenty of drinks provided but I would advise bringing some of your own snacks on board. The airline doesn't provide entertainment options bar a shared screen showing a couple of movies in Spanish. Overall the experience was satisfactory and I have had less pleasant flights with bigger brand carriers. | 8 |
Iberia | BCN-LIM-MAD. Have mixed feelings about the "new" Iberia. On the positive side they are generally punctual and if you fly one of them new A330-300 and A340-600 then the experience is satisfactory however flying on one of their old A340 (there are still quite a few in service) is a truly miserable experience as the seats are uncomfortable and cramped and the entertainment system is limited to a few screens for the whole cabin. Food is generally speaking mediocre and the crew service ranges from indifferent to fairly polite. I find their policy of charging for selecting a seat and food on European routes really mean and I really wish they stopped doing that. However compared to the Iberia from 10 years ago I can see that there are signs of improvements and since they often offer good deals on their South American routes I will probably fly them again. | 6 |
Vueling | BCN-LPA and LPA-BCN a week after. Seats very uncomfortable little leg room. Flight crew rude and not very accommodating. We have never experienced such an unfriendly crew. In general I believe that when someone decides to become a flight attendant there are 3 very important things they need to be. 1) Affable friendly accommodating. 2) Able to speak fluently in at least 2 languages. 3) Be able to orchestrate passengers through an emergency and succeed. Number 1 and 2 were failures for this airline. | 1 |
Iberia | BCN-MAD-BCN - I use the Barcelona-Madrid shuttle quite frequently and it is a great service. Check-in is fast in the Air shuttle terminal there is no security line and you can arrive at the airport just 20 minutes in advance. It is a short flight (55 minutes) that's why I prefer it over the high speed train (3 hours). The only thing I don't like is that they don't offer free drinks. It is a pity that they have cut down frequencies although there are still somewhere around 35 flights per day operated by Iberia. I would really recommend this service. | 9 |
Iberia | BCN-MAD-BCN. Boarding was very fast in both airports due to the air shuttle entrance the lounge at Madrid was really amazing and the seats had lots of space in business cabin the meal was better than many intercontinental economy class flights and the service very attentive. We left the plane in a moment and we were out of the airport before excepted. | 9 |
Vueling | BCN-MAD-BCN. The flight to Madrid was on time and nice. I also got a seat next to the window because I questioned at the Check In. But the return flight was delayed and then we didn't know on which Gate the boarding starts FAs were rude to passengers! | 5 |
Iberia | BCN-MAD-BOS. Flight was on time and we landed early at Madrid. Then we had a terminal change but the flight was delayed by one hour. The flight was very empty so we could choose seats. Seats had a lot of recline and legroom. Staff was really friendly and even brought us business class items if we requested them. We landed in Boston just a bit after schedules time. The flight was excellent. | 8 |
Iberia | BCN-MAD-BOS. Very nice people at the check-in at Barcelona. BCN-MAD is always a fast and comfortable flight and takes only about 55 minutes (we landed early). Took the train to T4S and waited for 2 hours. The flight attendants were very polite the food was fairly good and the new A330 is fantastic with a nice selection of movies the new seats are fairly comfortable and landing in Boston was smooth. It was a really nice flight and I hope the return to Barcelona will be as good. | 9 |
Iberia | BCN-MAD-CPH. Barcelona to Madrid went very well polite staff and on time. Iberia staff at Madrid were very helpful and flight attendants on Iberia express flight to CPH too. We arrived on time and everything was excellent. | 10 |
Iberia | BCN-MAD-LCG. Very pleasant flight to Madrid with polite crew and comfortable seats for a short haul flight although no food is served. Then we had a 1hr and 15min layover in Madrid and Iberia staff was very helpful and responded all our questions with a smile. The leg to La Coruna was very pleasant with a nice crew and fine seats. We landed early 20 minutes before scheduled time. I will fly again Iberia and I would recommend it to friends. | 9 |
Iberia | BCN-MAD-LPA-MUC using Avios and was not disappointed on a single flight. All flights on time or with a maximum 15 mins delay loads of room good food and plenty of attention from very friendly crews (the only thing you have to know that they are reserved but will do anything to make you comfortable if you ask for anything). | 9 |
Iberia | BCN-MAD-MOW. Great flight with pleasant crew and service. Most comfortable seats in any European airlines and always very professional. I always try to fly Iberia I have never had any complaints towards them. | 9 |
Vueling | BCN-NZE-BCN. Our flight to Nice was cancelled at boarding time due to technical problems. Spent over an hour in the customer service queue (where the agents were argumentative and rude) to find out our options were: take a flight the next morning at 0800 which was full within minutes take a flight the next day at 1600 or take an 8-hour overnight bus to Nice. We took the horrid bus/coach (the only way we didn't have to pay more) and arrived at 0600 exhausted. The return flight was fine but one mediocre experience isn't enough to make me forget a terrible one. | 1 |
Vueling | BCN-ORY. Flight delayed 30 min leaving for Paris and an hour on my return to Barcelona. Seats offer little legroom for people over 6 ft but I have this problem on most airlines. Staff at check-in nice and assigned exit row seat on my return trip to Barcelona. Staff on plane very nice professional and fluent in English. Do have to pay for drinks and snacks which is expected on budget airline. | 7 |
Vueling | BCN-PMI. Easy and fast check-in by using the kiosk. Flight departed 30 minutes late due to technical problems designated plane have to be replaced. Last minute gate change. Service and seats were good. | 8 |
Wizz Air | BCN-SOF-BCN. Having flown a couple of times from Sofia service is good for the price you pay and the relatively long trip (approx 3 hours). Flights were delayed because of the snow but at least we were taken to the final destination. Cabin crew polite and managed to smile. | 9 |
Vueling | BCN-SVQ. Early morning flight down to Seville. Check in was good flight was on time and pleasant. Had read indifferent reports on Vueling but my experience was positive. Recommend based on my first experience. | 7 |
Ryanair | BE AWARE OF THEIR SCAM!!!When you book online through their website - NOWHERE it mentioned that you will be charged for check in fee if you dont check in prior. NO where !!!! I checked and have all the steps printed. They also dont mention it on the email confirmation after you book. But when you get to the airport, if you didnt check in before (a process that takes 2 minutes), they charge 55 Euro per person!!!! and of course at that time, the option for you to do it yourself is closed.RIP OFFF!!! No other airline does that!And the manager in Crete airport was the nastiest. I will file a complaint about him separately - Samiotakis N. | 1 |
Lufthansa | BE AWARE WHEN BUYING ONLINE TICKETS!I bought a ticket online. Lufthansa took the money from my bank account but after that I received an error notification. I have called customer support and they told me different things like I processed the purchase wrongly, that I didn't have money in my account. They didn't create a service ticket to investigate but they wanted to sell me by phone the SAME TICKET but 3 times more expensive.I tried to send emails to them and I filled 3 forms but never received an answer neither my money back. | 1 |
Grupo AirFrance-KLM | BE AWARE! Incredibly bad! Lost my baggage and no service. Was not able to reach them, was explaining them the situation of the lost baggage several times in ONE conversation. They didn't do anything. | 1 |
Ryanair | BE AWARE! THEY HAVE A NEW SCAM AND DON'T ALLOCATE YOUR SEATS TOGETHER UNLESS YOU PAY, FORCING YOU TO PAY FOR SEATS!!! I WILL MAKE SURE NONE OF MY FAMILY AND FRIENDS EVER FLY WITH THEM AGAIN! I WOULD MUCH RATHER PAY MORE FOR A FLIGHT THAT GIVES US SEATS TOGETHER! MY FAMILY AND FRIENDS SPEND HUNDREDS OF THOUSANDS OF POUNDS YEARLY ON THIS SCAM OF A COMPANY, NEVER AGAIN! | 1 |
Ryanair | BE AWARE!!! No mobile check-in feature on their website, even though they said they have on the phone. I end up paying £110 extra for check-in | 1 |
Turkish Airlines | BE CARFUL, horrible worst stealing company, imagine they cancell my flight with my kids without let us know, its by chance my husband called them and the lady can't find so we cancell it, and we bought other tickets and now today send us email its cancell and if we accept to change it with 15 hours waiting in 1st stop Istanbul or we comeback 10 days more than what I booked, iam so stressful very sad angry ... and now the ticket its very expensive with other companies, shame on you Turky | 1 |
Ryanair | BE HONEST TO CUSTOMERSthey will force you to sit apart from your family unless you pay to have seating next to each other.You now must pay extra to have your hand luggage in the cabin with youif all goes well with your flight then your lucky, as when it does go wrong you can expect nothing from them at allmy sons flight was detoured to a different country and was never give any food, drinks or free call. Not a penny of compnsation all of which are part of EU lawMy and my parntners flights was detoured from Stansted to Birmingham we was given no onformation at all and everyone on the flight was just waiting around for 5 hours in Biringham airport before some of the Birmigham airport staff guided us to taxies to get back to StanstedIn the whole 5 hours we was stranded not one person from Ryanair spoke to us or gave us advice or offered any help or support, no food no drinks no call. Notghing we did not even see anyone from the airline at all for the 5 hours we was stuck at the Birmingham airport, then just over two hour taxi drive back to StanstedThanks Ryanair for not giving a dam about customers | 1 |
EasyJet | BE WARNED – DO NOT FLY EASY JET – IT COULD COST YOU A FORTUNE.Why didn't I look at Trust Pilot before I booked with Easy Jet in an attempt to save money? They cost me over £1000 extra on a return flight to Geneva. DON'T TOUCH THEM WITH A BARGE-POLE.If you thought Ryan Air were bad - but Easy Jet are a disaster.We booked to fly with them from Luton to Geneva, we had all the correct paper-work and just needed to fill in a simple 'Passenger Locator form' needed for entry to Switzerland,EVERY airline seems to keep them except Easy Jet. We were told they used to have them but don't now, so we could not complete one and were refused boarding.Many other passengers were in the same position, some managed to use their 'smart-phones' to complete one on line, other passengers left in tears. Easy Jet do not have a customer service contact at Luton.We found another flight with a 'proper' airline (Swiss Air) leaving from Heathrow, so we took our car out of the car park, drove to Heathrow and went to the Swiss Air customer service. There we were given our boarding passes and the required Passenger Locator Form and we flew to Geneva with a professional efficient airline. Forms were also available on the plane.Because sloppy Easy Jet did not have a simple form we had to book last minute flights with Swiss Air at a premium and pay £160 parking for 4 days at Heathrow and book a hotel in Geneva (£100) because we missed the last train we had booked to Bern; another £200 Thank you Easy Jet !Easy Jet's reaction to complaint "I am sorry for the inconvenience caused" | 1 |
Vueling | BE WARNED!!!! Don't use this airline.Vueling, you changed my flights over October half term and placed myself and daughter on a completely different flight with an 8 hour stop over in Barcelona and 4 hour stopover on the way back. You have given us no choice of changing this or an option of a refund and there is no method of contacting you. I'll take this up with the CAA and will be posting further elsewhere as clearly you aren't going to do anything about this based on other reviews here. How on earth are you still allowed to operate as a company with such shoddy practices. Shame on you.Trustpilot - the email address for them that you have posted below bounces back as undeliverable so you can't complain to them or notify them of these bad reviews. | 1 |
Ryanair | BEEN ON FOR 2 HOURS STILL NOT GOT CHECKIN CHAT LINE WASTE OF TIME DO NOT WONT TO HELP | 1 |
Air Europa | BEFORE booking our tickets with Air Europa, we called to make sure our pets could fly with us. The person provided incorrect information and the pets could not fly. But hey, it was their mistake, so we figured they would be reasonable. The only reason we booked with them was for the dogs after all.When I called to let them know they had made a mistake, they replied they had not, I had. They refused any refunds or credits. They said they are "sales representatives there to sell." In other words, they will say anything to you to get you to buy something even when they know it is useless to you.The customer service team then proceeded to tell me repeatedly they "did not know why I bothered calling if I already knew what I was going to hear." Then, in the most amazing scumbag act, they tried to sell me the reservation for my dogs, despite us having a conversation about the dogs NOT BEING ALLOWED TO FLY. Then, when I asked to speak to the manager, they said no. Simply no, because...no.So there you have it—1,300 Euros lost and 4 hours spent with the worst customer service on the planet. They will take your money and then not provide the service they promised to provide. Plenty of other airlines provide better services at cheaper prices. | 1 |
Wizz Air | BEG-BSL-BEG. At first I thought the booking is somewhat odd with all the different fees but once you get the hang of it it's ok. The plane was 1 hour late outbound due to very cold weather and de-icing. I didn't really mind at the price we paid we were ready to wait. The flight back was smooth. All in all except the seat comfort I like Wizz. | 9 |
Wizz Air | BEG-LCA and back. Boarding in Belgrade chaotic taking place in a small non-refurbished gate (A8) that can't fit the number of people on an A320 even though our flight wasn't full. Passengers behavior on board appalling same as the attitude of the stewards and FA's. The flight was like a flying bazaar Legroom is none. Takeoff and landing done in an unpleasant manner even though the weather was fine (I'm a frequent traveler). On return boarding at Larnaca gate 41 the one with the stairs. Many people got overcharged for hand-luggage. Crew attentive this time around and passengers well behaved. Got moved to the emergency seat for free. The pilot was a true professional landing excellent. As you can see Wizz Air can be hit and miss. To use only if you're light on luggage and able to respect the stingent rules that could easily make your "cheap" ticket skyrocket above the price of the one of a regular airline. Until a year ago Wizz Air Serbia was still allowing free checked-in luggage now only allowed with Wizz Air Ukraine. | 3 |
EasyJet | BEG-MXP-BEG. First time flying with easyJet it was a really good experience. The easyJet-terminal 2 at MXP is a separate from the rest of the airport but with all the regular facilities. Travelled with hand luggage only. Both flights were full still the boarding was smooth and effective. Allocated seating was good as there is no rush experienced with other low costers did not pay extra to get the option to choose the seats yourself but it would be great if they offered at least a few seats per flight to choose from without extra charge like regular carriers. Legroom was ok for a budget airline . Italian crew were good only tried some snacks and wine price was ok. Quite cheap ticket so really good value for the money. Recommended. | 8 |
Pegasus Airlines | BEG-SAW-TEH-SAW-BEG. Four flights within a month. Very happy with my first Pegasus experience and if there is opportunity I would fly them again. Planes new and clean sufficient leg space. Crew professional no objections there. Food and drink need to be purchased but this is a low-cost after all. Take off and landing very smooth and the flight times shorter than expected usually making up for any delay. Check-in swift. My only problem was long connection times 8 hrs to Tehran 6 hrs back to Belgrade. Not much to do at the airport during such a long time but that is an altogether different matter. | 9 |
Eurowings | BER to LCY BAE146 - great airline on time departure from Berlin and surprisingly quick flight to London. Aircraft was comfortable and clean and the cabin crew were polite and efficient. Overall a pleasant experience and we would fly Eurowings again. | 4 |
EasyJet | BER- MANCharged 50 at the gate as was to big to go under the front seat, got on the plane and there was no room in the overhead lockers, so then they asked me to put it under the seat in front of me! The bag fitted under nicely too, so i was ripped off! Wont issue refund. Will never fly with the sky mafia again | 1 |
EasyJet | BEST Customer Service EVER !Very Reluctantly had to cancel our Flights to Lanzarote, due to Covid rules. Requested refund on Sunday 19th Dec ... FULL REFUND in my bank Wednesday 22nd Dec. You just can't get better service than that. I LOVE Easyjet and hope to fly with them again soon. Merry Christmas | 5 |
Grupo IAG | BEWARE BA REALLY BUNGLES BOOKINGS !!!!!!!!!!!For the second time on our three weeks holiday to the USA BA cancelled an International Flight at short notice! They only booked us on a flight two days later as if we don't have onwards reservations, very inconvenient and no explanation !HOW CAN ANYBODY TRUST USING BA FOR ANY FLIGHTS???RATING ZERO !!!! | 1 |
Norwegian | BEWARE OF BOEING 737 MAX 8 that Norwegian is now going to operate since December 1st 2021.The only way to check if the flight is operated by a Boeing 737 Max 8 airplane is to ask customer support.media.uk.norwegian.com / pressreleases / norwegian-enters-into-agreement-to-lease-two-boeing-737-max-8-aircraft-3147942 | 1 |
EasyJet | BEWARE OF EASYJET ADD-ONSI decided I needed to add a large cabin bag to my baggage allowance 5 weeks before my easyJet flight was due to take off - I logged on to 'manage my booking' and found that the price for this was £19.49.I bought a large cabin bag of the right size and only FOUR DAYS LATER logged on easyJet to purchase the large cabin bag and to my SHOCK HORROR found that the price for the very same bag had gone up to £31.99!!I rang customer services and was told that this was 'due to availability' and that the call handler was unable to 'price match' the previous price - has anyone every heard of a company price matching their own charges?!I will go out of my way to avoid easyJet in future as they are obviously trying to find ways of ripping their customers off and are not interested in proving good customer service. | 1 |
Lufthansa | BEWARE OF EXCESS BAGGAGE RIP OFF FEES - was charged 250EUR for excess luggage even though within baggage allowanceBooked a business class ticket which comes with 2 X 32kg baggage allowance. At the airport with 2 pieces of luggage they made me pay 250EUR (~US$300) for my second piece of luggage. They did not care about my booking confirmation showing my allowance is 2 X 32kg pieces. They asked me to just pay and send a complaint to customer service. That's what I did and my complaint was rejected. Tried to get my money back through my credit card company, but Lufthansa told them that they provided the service of bring my second luggage from Frankfurt to Houston - that it should have been covered through the baggage allowance was ignored. Complete rip off! They comment from the lady at Check-In was that Lufthansa is not doing great in this hard time of the pandemic. I guess what she wanted to say is that 250EUR is a lot for Lufthansa, but not for their customer. They definitely lost a loyal Lufthansa customer in me. I have been using Lufthansa regularly since 1996. | 1 |
EasyJet | BEWARE OF FAULTY APP WHICH DOESN'T LOAD YOUR PREPAID BAGGAGE AND REQUESTS YOU TO ADD BAGGAGE AGAIN. Easyjet failed to reimburse me so I payed for baggage twice!Well easyjet should be ashamed of themselves. Happy to pocket customers money for their mistakes. I'll make it my busyness to try and spread this information as far as I can take it online as customers should be aware that your app is faulty and that they will remain out of pocket for easyjets mistake. You may think that £60 doesn't matter for being duped into paying for an extra bag through your faulty app, however my one way flight (including baggage!) came to approx £270 so an additional payment of £60 through your app equates to a 20% overpayment into your pocket.It certainly isn't about the money for me, I work offshore and have half the year off. But the principal stands. I'm a frequent traveller and use many airline apps. And that's why I know what you are doing is wrong. My mother who is in her 70s and isn't so tech or travel savvy and is living on a state pension would feel the brunt if that overpayment after already spending lots on a holiday.After taking the time to raise this issue with easyjet... Twice... And after you failing to reimburse me... Twice.... I'm going to take it upon myself to try and raise awareness becuase there certainly is an integrity issue on your part. | 1 |
Ryanair | BEWARE OF HAND LUGGAGE SCAM.air line allows you to carry hand luggage of up to 10kg .At the Time of boarding plane at B'ham Airport they will charge you €45.99.Easy way to make money . Scammers! | 1 |
Ryanair | BEWARE OF RYANAIR! First off, this airline expects you to check in 2 hours ahead of time but they don't say this in their confirmation email! They will charge you 30€ extra per passenger if you don't check in 2 hours before the flight but nowhere does is say this on they're confirmation email!Second, they will charge you 60€ per larger bag even if you paid for the "priority luggage". I don't believe that this is mentioned on the website, nor the confirmation email.Third, they will rush you to your gate and say that you're late just so they can depart 7 mins early! I have never had a flight leave that early before! They expect their passengers to be on the plane 20 minutes before departure time! And then they are proud and announce when they land that they landed 20 minutes ahead of schedule. This airline is terrible! I don't recommend it to anyone!! BEWARE OF RYANAIR!! | 1 |
SAS | BEWARE OF SAS if you decide to pay extra for seat assignments. My wife and I flew from Amsterdam to Copenhagen on SAS earlier this month. We each paid $20 to reserve seats in row 6, but when we arrived at the airport they moved us to row 24 (next to the rear bathroom) without any explanation. I called the airline for a $40 refund a week later when we returned home.SAS informed me that they only way they issued refunds was via direct wire transfer to our bank account and they needed our bank's SWIFT code (something large banks use for these kinds of transfers apparently). Our local bank told me that they did not have a SWIFT code. I called SAS back, and the rep said there was nothing further that they could do! Apparently they are happy to charge VISA cards, but unable to credit you back. Unbelievable, I know!I am now initiating a dispute with my credit card bank and expect to eventually prevail. BUT I will NEVER fly this UNETHICAL airline again. | 1 |
Vueling | BEWARE OF THE TRICKS AND SCAMS THIS COMPANY USE.on the website there was a check box (if ticked) they charge you the full fare but you loose your seat (and full fare money) if you dont fill out your name in 72 hours...what a pathetic function!The small print which is not legible directly next to the check box but within another link states "After this time, neither the reservation nor the contracted services will be maintained for those passengers who have not been identified, and the amount of the reservation will not be refunded."I hope they go bust, they are the worst airline in the EU! | 1 |
Wizz Air | BEWARE POTENTIALLY FRAUDULENT SITESearched my flights Krakow to Rome through Kiwi that transfered me to Wizz air.Selected the correct time and put in my personal details. Get to payment and pay.An email comes through saying my flight leaves from some city in Poland I have never heard of 1 hour from Krakow at a completely different time than I selected.Requested to cancel and will be charged the entire cost of the ticket. Disgusting and should be investigated.Wizz air please refund me the money even if just as credit | 1 |
Grupo IAG | BEWARE TRAVELERS! After relocating, two brand new luggage pieces were destroyed—wheels off, holes everywhere—and I nearly lost everything. It's been three months, and British Airways' customer service has failed to address this serious issue. Despite my immediate reports and repeated pleas since early April, I've been ignored and shuffled around with no resolution. I paid YOU, British Airways—not another airline. Your lack of action has left me no choice but to speak out. | 1 |
EasyJet | BEWARE extracts below of a complaint I have made.Thank you for your e-mail. However, I am rather disappointed that you have chosen not to refund the baggage charge as you claim it was applied correctly. I would like to understand fully how you believe it was applied correctly when it was your baggage drop off staff at the desk (blonde lady two seats from the right with long manicured glitter nails) who told me I could take two bags free of charge.Now either you don't accept the facts from me, as witnessed by my wife, daughter and her husband, in which case you are calling me a liar or you have not read the full trail of my original complaint, subsequent phone calls and emails requested by your staff. In addition I phoned you on the 1st of August and you staff were equally confused then.Feona, from your customer services sent me the email below:Dear Graham,Thank you for contacting easyJet.With regards to our tele-conversation, as your booking was issued in 2020 and as you mentioned you received the handsfree email.Your booking was eligible for one small cabin bag with a maximum size 45 x 36 x 20 cm (including any handles or wheels) and the bag must fit under the seat in front of you and you could also carry one large cabin bag with a maximum size of 56 x 45 x 25 cm (including any handles or wheels).If the cabin luggage was exceeding the required dimension hence you were charged the additional amount of GBP 48.00. As you mentioned that the baggage was within the required dimension I would request if you could send us the size of the baggage including the handles and wheels.Once we receive it, out team will review the request and revert back to you.Should you have any further questions, you can feel free to contact us.Kind regards,FeonaeasyJet Resolution SupportThe bags did not exceed the size or weight, we were never asked to test either at the Boarding Gate.Bearing all of the above, the crux of this matter relates to your staff at the Baggage Drop off point telling me I could take two of the cases onboard free of charge. an additional and identical carryon case was placed in the hold, so why would we take the other two cases to departure without the approval of your staff.Why would I make a complaint, phone you three times, email your customer services requested photographs twice and then refer the matter to John if this wasn't such a principled point to me and I have been unfairly charged.I await your response.I have not heard anything again. | 1 |
Jet2.com | BEWARE if your disable n cant go on your flight they will not refund you your money leaving me 400 out of pocket . Never book seats n luggage untill the last day if u can as they will expect you to.pay for it all they are a shocking airline never again and i used to.prefere these grrrr | 1 |
EasyJet | BEWARE! If there is an error at check-in, EasyJet will not correct it. DO NOT PAY or you will not get your money back. Get a receipt. Impossible to sort out with customer service. | 1 |
Grupo AirFrance-KLM | BEWARE! If you book a roundtrip ticket, you could end up paying 600EUR EXTRA for your luggage!We booked 3 round trip tickets on the Air France website, outbound flight Amsterdam-Paris-Male and inbound flight Male-Abu Dhabi-Amsterdam. It was stated that all flights will be operated by PARTNER companies - Air France, KLM and Etihad, a usual thing with code sharing flights. After we booked our tickets, we added our ONE bag to the outbound flights, operated by Air France, but there was NO OPTION of adding luggage to the return flights operated by Etihad and KLM. We thought there was an error on the Air France website, but upon contact with their customer service, we received information there was indeed NO option of adding baggage to the return flights because the first leg was operated by Etihad. The ONLY option given to us by Air France was to approach the desk at Male airport and they will be able to add our baggage. Etihad informed us we should solve this with Air France since the booking was made through their website. We ended up with one added baggage to our outbound flights for an extra 40EUR and WITHOUT added baggage for the return flights to Amsterdam. We were locked out of any option other than to wait to check in at Male airport. At the desk, we were shocked to find out they would charge us 30USD per kg of our baggage, since it was considered by Etihad as an excess baggage. That was our only 20kg bag we brought and checked in on our way to the Maldives. After a call to Air France customer service, the agent seemed surprised with this charge but told us that the flight was a KLM marketed flight and even though we booked through Air France website, we should call KLM. Of course, KLM number was out of service (it was Sunday). Chatting with their agent through their WhatsApp 24/7 service ended up being completely useless.So, without any prior information, we had no other option than to pay 600USD for our one check-in bag, on top of 2500EUR we paid for our tickets. The staff at Male airport even had a comment how it was not the first time this was happening with AirFrance/KLM bookings.Basically, you can't add luggage because the fligh is operated by another company, and the other company can't add it because the tickets were purchase through AirFrance. It's more than absurd.Of course, we filed complaints with Air France and KLM after our trip. After 3 emails, KLM customer service agent Ms. D. Azor closed our file without any further explanation. I guess when KLM doesn't know how to solve an issue, they refuse to go into any more details - utterly rude and unprofessional. No one could explain why there was NO information regarding the luggage booking difference during the booking process. They even said that a passenger should do the RESEARCH prior to booking, and that they place other companies' logos to advertise it's not their own flight, which is laughable. Because, there is NO WARNING that you are locked out of options for adding luggage for that part of the trip.We realized the so-called partnership between carriers only extends to selling tickets, as all of them declined any responsibility. AirFrance/KLM showed NO concern or willingless to change their current booking process - according to them everything is working as expected. We were offered NO compensation of any kind, not even a discount voucher as a gesture of good will.It goes without saying that this whole ordeal caused us great amount of stress. We were left without any options. We were travelling with our toddler, so we couldn't leave our bag or risk missing our flight. The incompetence and indifference of ALL Flying Blue customer service staff, especially KLM staff, left the impression of the dying company who is continuously failing their customers.We will never book through Air France/KLM again and we will definitely not recommend these companies to anyone. | 1 |
Grupo IAG | BEWARE!! IF YOU CHANGE OR CANCEL YOUR FLIGHT, DON'T EXPECT A REFUND!!REFUND SERVICE TERRIBLE!! Shame I cant give a ZERO. Booked a flight last year but had to change it. The change of flight was done beautifully by the agent BUT I was promised that the refund will be sent 7-10 working days later. 4 WEEKS LATER, nothing!! Turns out, it was never processed when they said they did. Called and spoke to several agents in between who all said KEEP WAITING!! No email of refund confirmation, no assurance that a refund will actually come through.I really wish the flight itself is good. First time flying with BA, and was honestly very excited. Thought they will be better. Next time it'll be better to fly with easyjet | 1 |
Ryanair | BEWARE!Furious. Waited 4 weeks to 'request' a refund, to then receive a voucher. I do not want a voucher! I obviously want a refund as originally requested! I cant believe they are refusing refunds till AFTER the pandemic has ended. Who knows how long that will be! They are robbers! | 1 |
EasyJet | BEWARE!On the date of September 27th 2024 around 01:30am (UTC+2) I have been charged of €19.17; I never booked or used any their services and but the money where automatically charged on my RevolutBank.Once I've contacted the costumer service they refused to give me any information with the excuse that they could see my name displayed but not the payment. Once I forwarded the screenshot of the charged amount they highlight the fact that they could do anything about it and to contact my bank.Money are now refunded thanks to the amazing service of Revolut but EasyJet has to be considered, at this point, a legit scam! | 1 |
Lufthansa | BEWARE, Lufthansa Airlines will try to keep your money if you need to rebook your flight. They will lie to you and tell you your flight dies not allow rebooking , even if it does! And they may even cancel your flight despite you telling them not to! Lufthansa's "customer service" is a joke!We had booked the trip of a lifetime to Florence, Italy with our son and daughter-in-law and their young son, but just a few days before the scheduled trip, my husband had to have a cardiac procedure. Not being sure what the outcome would be, and having been told he may have to have a stent or even bypass surgery, I called the airlines to postpone our trip. I was told they are "not currently issuing credit" and that I could cancel. The so-called customer service rep repeatedly asked me if I wanted to cancel. I told her I wanted to take the trip later, but she just kept asking if I wanted to cancel. Finally, believing I had no other choice, I said yes. Thankfully, my husband is okay and did need surgery.My son also called to reschedule their flights, and was outright lied to when the customer service rep told him rebooking was not possible. He was smart, and had a copy of his reservation, including the conditions, in front of him and told her it clearly said rebooking was in fact an option. She asked him again if he wanted to cancel. He said no, don't cancel, and he would call back. He and his wife had to call back several times before they got someone who would rebook the flights for them, only to find out the first rep had canceled them after he specifically said not to! Luckily the rep went ahead and rebooked their flights for them.Unfortunately, my husband and I have not been able to get any cooperation from Lufthansa. Every customer service agent we spoke with said the same thing…"there's nothing we can do." I completed the feedback form on their website and have exchanged several emails with them. Their stance is that the rep I spoke to did not make a mistake and it is a done deal, and they are keeping our $3,300+. I have pointed out that the customer service rep did make mistakes because she never told me I could rebook even though my tickets did allow rebooking. All she would say was that I could not get credit. She also should have told me I could call back when I knew what dates I wanted to rebook for, and that I had until 24 hours before the flight to rebook or cancel, and did not have to make a decision right then. Now we won't be able to take that once-in-a-lifetime trip with our family and Lufthansa's "customer service" refuses to help. | 1 |
Lufthansa | BEWARE, Lufthansa advertise lower cost flights takes the money only to cancel flight with no refund months later. I was suppose to get full refund. Their shady business practice will be confirmed once you ll start reaching for customer service that only provides vague conflicting information that "the refund is in process" by a ghost refund department that cannot be reached. No calls are documented, no written confirmation is provided, therefore every other call has same useless information or it will send you back to the website to file for refund _ a website that did not work, after previous calls a month before that said the refund is in process!!!The website will have you spend hours of your life going in circles to get nowhere.The customer service then provided an email address to voice your outrage, just to get a "fu" response sending me to the website again or to a link for refund that did not work.It's been almost two months, fraudulently taking money, leaving customers to find other funds, pay for increase price for other flights due to late booking, and with no accountability.Yet advertising on the market "increase on Transatlantic flights" with whose money? | 1 |
EasyJet | BEYOND a disgrace - the single worst experience I've ever had to deal with. | 1 |
EasyJet | BFS-EDI EDI-BFS July. Outbound flight slightly delayed due to a technical issue but no fault of the airline outbound flight was great! Attentive cabin crew A320 spacious and modern adequate legroom for this short flight ended up arriving early in EDI despite this short delay. Return flight on A319 was very much the same story! Will definitely use EZY again! | 9 |
Grupo IAG | BFS-LHR-BFS A320. Fully boarded 20 mins before departure on return leg so efficient turn around. Crew friendly and pretty decent service on both legs. Both legs busy - 19.20 from LHR full on return leg. Looks like EI are doing well on this route but have still reduced to 3 flights a day for winter. | 8 |
SAS | BGO-CPH in SAS Plus. paid €40 to upgrade to Plus via optiontown. No queue at business check-in new dedicated Fast Track Security in Bergen again no queue. Swift boarding with priority boarding enforced and on time departure. Extremely friendly crew on a 6am flight. Empty plus cabin so plenty of space. Very small cold breakfast served. Arrived 20 mins early and my bag first out on the carousel. All in all an excellent short flight. Recommended. | 9 |
Norwegian | BGO-OSL-BGO. Outbound flight on an older 737-800 but plane was clean and staff friendly and smiling. Inbound on a brand new 737-800 with Sky Interior spotless plane. Both flights were short 40-minute flights but departed on time and even arrived a bit early. Seat pitch a bit tight for a 2-meter tall man but more than good enough. Onboard WiFi is good! Automatic check-in machines and self-service bag drop a big plus makes getting to gate a lot easier. Overall very satisfied. | 10 |
SAS | BGO-TRD. A short domestic flight on an old Boeing 737-500. Had seat 1A so leg-room was fine but the seats and aircraft in general was old and tired. In-flight magazine should have been replaced was literally falling apart. The coffee/tea served was nice and FAs were positive and professional.. Arrived on time even though boarding started 5 minutes before we were supposed to depart because of delay on the incoming flight to Bergen. All in all an ok flight but SAS seems more and more like a low-cost carrier these days. | 7 |
Grupo IAG | BHD to LHR. Flight on time flew on a modern A319 cabin crew friendly enough however legroom was practically non existant I literally didn't have room to read a magazine on my lap and actually getting to my (window) seat was tough. Overall pretty average but the lack of reasonable legroom made the flight quite uncomfortable. | 5 |
Grupo IAG | BHD-LGW A319 January. Perfectly acceptable short flight with friendly crew. Boarding is slow because all managed by just 1 person. | 7 |
Grupo IAG | BHX-BHD-BHX (7 Oct - 9 Oct) Check-in counter at Birmingham Airport was quite friendly and jolly and appeared happy to speak to customers. My luggage including my friend’s were lumped into one since I had a 23kg baggage allowance. Flying back from Belfast to Birmingham on EI3646 on the 9th of October, however was the complete opposite. This review is not entirely about the baggage but the appalling attitude of the woman behind the check-in desk. I have now flown over 59 airlines in total from 5 star airlines to 2 stars and over a hundred airports around the world from a small airport in Dunedin in New Zealand to the likes of Heathrow and Changi in Singapore, but the attitude of the check-in agent for Aer Lingus at BHD is something that I haven’t encountered anywhere. I’m also a BA Silver Executive Club member (nearly gold now). To say it was rude was an understatement. She treated us like we haven’t flown before. My mate and I were trying to explain that at BHX, they’d let us combine our check-in baggage, but this woman won’t let us and she was argumentative. It looked like her other colleague felt embarrassed in her behalf. She was not a good representative of the airline. It added to our frustration that the flights were delayed out of Belfast. I was lucky that I have got a Dragon Pass Premier and able to use the lounge. | 2 |
Grupo IAG | BHX-DUB day return 15 June 2013. As a fearful flyer trying to overcome it this was a pair of practice flights for me. Flight attendants could not have been more helpful and supportive especially as they are really busy on short flight. A320s were great and though it was a gusty crosswind day for landings never felt anything but safe and supported. One attendant even provided me with some extra reading material in case I needed it to help distract me and even bought me a drink from the trolley! Was not expecting such above and beyond service. Do airlines realise how much of a good impression caring cabin crew give? Will definitely be flying with this airline again! | 10 |
Grupo IAG | BHX-DUB return. I have flown this route with Ryanair and although it is marginally cheaper (£5 or so) Aer Lingus is worth it. Much more comfortable cabin and seats friendly staff and excellent service. Arrived to destination early. | 10 |
Grupo IAG | BHX-DUB-JFK outbound BOS-DUB-BHX inbound. Outbound: BHX very quiet no queue for check-in all on time A320 clean the seat is fine for such a short flight. At Dublin the transfer was pretty smooth took approx 30 mins to pre-clear US Customs and Immigration. You don't collect and recheck your bag it's checked through and you are shown a picture of it on the belt to confirm it's yours etc. Boarded A330-300 clean tidy good AVO generally a nice plane to be on. Sat in the 2 row mini-cabin at the front quietest flight I've been on. Recaro seat is fairly decent. Food was perfectly edible and the crew were helpful and friendly. Arrived early into JFK bags came within a few mins. Return flight much the same exact plane and seat. 30 mins late boarding but made up most of it - arrived 5 mins late. Transfer was much easier and quicker A330-A320 in 30 mins left ahead of schedule arrived early to BHX and was quickly out of the airport. Overall very happy and I think this will now be my preferred route to the East Coast saves the trek to LHR. | 9 |
Grupo IAG | BHX-DUB-JFK return. Short flight BHX-DUB was fine. Clean plane friendly attendants but cramped leg space which is fine for such a short flight. I had prepaid for my seat selection but due to aircraft change DUB-JFK I was moved to back of plane. I complained to attendant at gate in DUB who apologised and offered to put me in a window exit seat as there were no other aisles available. I preferred the aisle and so stayed with it which turned out to be fine. FA's are for the most part very friendly except for a couple on the return who were efficient but not really friendly. The best thing is being able to go through customs for the US in Dublin on the way out. No lines and easy to get through. ATR on the way back from DUB-BHX looked very old and not very well taken care of. Overall I liked Aer Lingus and plan to fly them again next time I go to the States. | 8 |
Grupo IAG | BHX-DUB-JFK. We booked Aer Lingus because it was the most cost-effective option to New York from Birmingham with a short connection time. I was apprehensive above flying Aer Lingus based on previous reviews. The BHX-DUB sector was on an Aer Arran (now Stobart Air) ATR which was practically empty with overhead bins that accommodated carry- on's but the aircraft was very noisy. DUB-JFK was an A330 in 2-4-2 configuration. Seats and leg room were ok. Seat back TV entertainment was limited and not the most user friendly. Alcoholic beverages have to be paid for and there was only one round of soft drinks. The meal was mediocre and the pre-arrival snack was a flapjack. The crew constantly seemed in a hurry to distribute meals and drinks to the point where they practically chucked it at you before moving on. The crew then disappeared not to be seen until arrival. Whenever I fly transatlantic in economy I always seem to be disappointed. Nothing beats the middle eastern carriers on service. The only benefit of flying Aer Lingus is leaving from a local airport and the US pre-immigration clearance in Dublin which enables one to arrive in the US like a domestic passenger and avoid the lengthy immigration queues. Price however is comparable to other carriers. | 6 |
Grupo IAG | BHX-DUB-ORD. Very professional crew frequent updates from the pilots arrived 50 mins ahead of schedule food was very nice for economy class. Cabin crew very attentive and always checking up to make sure everything is okay and offering more free tea and coffee. Cabin was very clean and bright and quite quiet. IFE had a large range. Pre clearance at Dublin airport was fantastic and meant we were out within 25 mins once we reached Chicago. | 10 |
EasyJet | BHX-GVA-BHX. Another great flight with Easyjet. Checked in and printed my boarded passes at home so just had to drop my suitcase at Birmingham which took around 5 minutes. I like that Easyjet now allocate your seats although they still call the flight very early presumably to ensure everyone is at the gate ready for boarding. Our flight departed at 14.55 yet the final call was at 14.15 so there were people hanging around the gate for a while. The flight itself was very smooth with a good selection of food and drinks and we arrived bang on time into GVA. Only gripe is that the in-flight magazine has very little content mostly being adverts and therefore isn't much of a read but for a short flight this isn't really an issue. Baggage was delivered swiftly and I was out of the airport in under 25 minutes. The queues for the bag drop for the return journey were much longer than at BHX I assume that this is because Easyjet only operate three routes from BHX whereas GVA is a hub and therefore there are many more Easyjet flights departing. They utilise the same queue for all flights but if time is tight for a flight they will open a special desk for individual flights. Overall the queue took about 45 minutes to clear which didn't leave any time for shopping as again they put out the final call for the flight a good 40 minutes prior to departure. Return flight was smooth and we landed about 10 minutes ahead of schedule and although the baggage was slower arriving at BHX than GVA I was still out of the airport in under 40 minutes. For the price I paid I cannot complain and I would definitely fly Easyjet again. | 9 |
EasyJet | BIGGEST MISTAKE I MADEThey don't communicate at all and when you manage to get on phone they just don't act.More then 100 days since I received the first email about my payment will process in next 7 days. still counting and almost loosing hope now.Customer service on phone is almost useless, wait for 3 hours and then they doesn't give you any information you need.Avoid booking with them. | 1 |
EasyJet | BIGGEST SCAM EVER with luggage they don't make it clearly don't fly with this ass*****the customer service is shocking disgraceful | 1 |
Iberia | BIO-MAD-SCL and LIM-MAD-BIO in economy. I was unsure about flying intercontinental with Iberia due to previous unpleasant experience and because their new product wasn't still available in all their planes. Domestic legs were just perfect both flights on time easy boarding landing ahead of schedule and more than enough legroom with comfy leather seats don't really miss anything to eat/drink in a 50 minutes flight. Besides I was lucky enough to get planes with new interiors and again great legroom and comfy seats food has improved substantially even though I found it certainly average great entertainment system with many music/movies/others choices all flights in time. Finally the crew was so warm and helpful which was one of the main lacks of Iberia. Good job hope this airline keeps improving on the right direction. | 8 |
Norwegian | BKK-OSL-BKK DY7201 19 Oct. DY7202 3 Nov. Never again. The "premium cabin" had 5 seats sold in it the day before. Come boarding time they had filled the cabin by upgrading economy passengers. I don't have a big problem with this but come the meal service time the FAs made it easy on themselves by just handing out economy meals to everyone. The breakfast was an alleged premium product but was unfortunately the worst airline food stale does not begin to describe the pain au chocolat. Not at all impressed with the fancy windows that don't black out properly on the Dreamliner. For the same price as premium economy with Norwegian I've since flown Emirates and Qatar business out and economy back and find that to be much better value. | 1 |
EasyJet | BLM PROPAGANDA! SAD.GOWOKEGOBROKE! | 1 |
Grupo AirFrance-KLM | BOARDING DENIED. £110.60 REFUNDEDBE WARE NIGERIANS!I paid £845.50 for a ticket for my brother. It was a Lagos-Heathrow ticket. Upon arrival at the airport in Lagos, he was denied boarding.He was not allowed to check in because he was asked for his transit Visa and he had none. He was told one must have a transit visa to board. However, the website and email I received says for 2 or more transit countries. He called me to let me know of his predicament. I explained to them that my journey takes only 1 transit country and that why I bought the flight ticket, as it was stated that an entry visa would be required for EU countries if one have to transfer in 2 or more countries. I had to book another flight ticket with another airline for the trip. | 1 |
Grupo AirFrance-KLM | BOD-CDG-ATL: Was having some major issue with Delta Airlines on my return trip due to numerous cancellations (COVID in US) and decided to pick a return flight with Air France instead of Delta. In Bordeaux Airport, a gentleman working at Air France Sales ticket counter worked hard to accommodate me by finding me a good flight for my return trip and thank him for it knowing that Air France had to deal with many stuck Delta Airlines customers in Europe. For Bordeaux to CDG and CDG to Atlanta: Great cabin service and very nice/professional crew. Seats are bit cramped but this is economy. Strange or not but A320 domestic flight has more legroom and width than the 350-900 for the long haul. A pleasurable experience! The negative aspect is the lack of coordination between Delta, Air France and KLM regarding ticketing and seat assignments. | 8 |
EasyJet | BOD-LYS: Easy boarding flight service is at a minimum but the crew were friendly and patient. easyjet is a low cost airline but comparable in quality to many other "regular airlines". | 8 |
Lufthansa | BOOK ELSEWHEREReceived an email on the morning of the flight telling us to check in hand luggage - duly did so even though we'd packed carefully the day before - First Lufthansa flight was delayed - just about made it to the connecting flight - they didn't load any baggage from the previous flights - basically a whole plane load of peoples possessions were not loaded - got to Cairo - Lufthansa does this so habitually that on the claim form Lufthansa is listed as a tick box - they dumped their problem onto the Egyptian help desk and do this all the time - it wasn't a one off - it's a business strategy - we'll pay the extra next time and fly Egyptair -flying Lufthansa was a completely false economy - the few hundred pound we saved isn't worth the manner in which they treat their customers - they don't care how much they inconvenience you or stress you out as long as they make a profit. | 1 |
Grupo IAG | BOS-DUB and DUB-AMS. Flew A330/A320. Found the flights professional. FA fairly friendly and attended to needs. Had one get me warm milk for my baby whilst another did not return with an ice cup. Meals okay on first flight need to pay for the second. Baggage free for one luggage second flight was part of KLM codeshare and also free. Planes clean and arrived on time. A330 arm rests did not recline fully so difficult to lie flat. | 8 |
Grupo IAG | BOS-DUB-BCN return. A333's between BOS and DUB were clean comfortable and had great entertainment systems. The inflight meal was pretty good for airline food and the service was very good. A320's between DUB and BCN were clean and a little less leg room. They charged for everything including water. When boarding in BCN they weighed our carry on luggage (never had carry ons weighed on any airline ever before including the flight to BCN) one was a bit over so we had to check it at an extra 50 euro. | 7 |
Grupo IAG | BRITISH AIRWAYS HOLIDAYS:The Emergency Help Line at British Airways Holidays failed to provide any help or assistance to two OAP's with underlaying health conditions whilst we were on a recent British Airways package holiday.Our numerous phone calls to the Emergency Help Line were met with the response : 'We are receiving a high call volumes…………..'We didn't receive any meaningful response for over five hours.Regulation 18 of the The Package Travel and Linked Travel Arrangement Regulations 2018 requires that: If a traveller is in difficulty during his/her package holiday, the organiser is obliged to give appropriate assistance without delay ……………….'British Airways Holidays this is inexcusable! | 1 |
Grupo IAG | BRITISH AIRWAYS VUELO BA250 RETRASADO 2 DIAS. AHORA LLEVAMOS 5 HORAS ESPERANDO QUE EL AVION DESPEGUE Y NADA.....!!!!UN ABUSO....!!!BRITISH AIRWAYS SE BURLA DE LOS PASAJEROS ....!!!! | 1 |
EasyJet | BRS-BCN-BRS. Both flights were early so full marks. We've being using EJ since its inception and I think it is now almost on par with BA. These flights were good and the introduction of allocated seating has been a vast improvement. Check-in at Bristol was fast but BCN is still a bit of a wait (always has been -30 minutes this time). Still some room for improvement though. Hand luggage storage is a shambles and £2-50 for a cup of tea is scandalous (but you don't have buy). Prices also seem to have risen dramatically but EJ is still the best of the low cost carriers. | 9 |
EasyJet | BRS-BCN-BRS. Flight out on 18/4/15 was excellent. Took off on time and arrived 20 minutes early. Plane looked to be a new A320 with new thin seats which were surprisingly comfortable and seemed to give plenty of room. Return flight on 2/5/15 was exactly opposite. Probably the most uncomfortable easyjet flight we've ever had (A319). Had seats 20 E & F which were extremely cramped. Luckily the flight left almost on time but with an extended flight time due to head winds it was the best part of two hours of purgatory. This won't stop us using easyjet but we'll make sure we don't have these seats again. Staff on both flights were efficient rather than friendly but you don't expect them to be your new best friends. | 6 |
Grupo IAG | BRS-DUB-BOS. We flew from Bristol to Boston connecting in Dublin. The regional flight was on time with quite poor legroom but we arrived early in Dublin. We changed terminal on one of the buses. The 11am flight from Dublin to Boston doesn't clear immigration in Dublin but it was no big deal. Non-alcoholic drinks were complimentary but things you had to pay for were obviously overpriced. The crew were pleasant and the entertainment was fine. Overall the flights were very good. | 9 |
EasyJet | BRS-FNC-BRS. Returned to easyjet after several flights with Vueling. It's like visiting an old friend. The flights were slightly delayed but not significantly. The difference between easyjet and Vueling is startling. Easyjet is far better in all aspects. Cabin staff are much more friendly and the seats are 100% more comfortable. The only reason I didn't give a 10/10 is the shambles at check-in at FNC. With three flights departing in short order there were only three desks open to check-in up to 500 passengers. The queues were out of the terminal door and it took us 45 minutes to check-in. I think easyjet is by far the best of the no frills airlines. | 9 |
EasyJet | BRS-FNC-BRS. Used EJ for the second time in a month both flights early so top marks again. These flights were completely uneventful and everything was as expected which is exactly the way it should be. Even check-in at FNC has improved and was much better than the last time we were there (looks like EJ now has its own staff as opposed to handing agents). The return landing at BRS must have been made by the trainee as we did come down with one hell of a bump (the Cabin Manager actually made a comment on it). Looking forward to our next trip as EJ is now a good airline. | 9 |
EasyJet | BRS-KRK. Flew to Krakow with Easyjet from Bristol. Online check in was straightforward and there were plenty of communications by email prior to the departure date. Check in at the airport was easy to drop our bag off. The plane was very clean and I was surprised at the amount of leg room we had. As the flight wasn't full the cabin crew allowed us to move seats so we had rows to ourselves. There was a good selection of items to purchase on board priced relatively the same as other airlines. The flights there and back left on time and we have absolutely no complaints with Easyjet whatsoever. We have used them quite a lot in the past and previous experiences have been equally as good. | 10 |
EasyJet | BRS-LIS delayed by 3 hours which is ok things happen.However no explanation let alone any apology , gate staff laughably rude and ignorant , genuinely are they trained in customer service ? I asked one after she rudely told me to put my bag in the money collection frame is it possible to smile ! She told me after asking maybe they could spend their time explaining the delay and apologising for the inconvenience caused , I was told they wouldn't tolerate that language … they don't even have the ability to listen , it is a complete joke , I admit to not being used to budget airlines and I suppose I now know where ill educated rude people with no training work , and how little this company cares about the way their staff talk to customers , yes customers! What a complete joke putting customer or service in the job title of these unintelligent people. | 1 |
EasyJet | BRS-PMI. Flight time of 2 hours 10 minutes very good cabin service good legroom excellent boarding process now that seats are allocated food fairly priced and was good. | 10 |
Grupo IAG | BRU to DUB. As a regular flyer with Aer Lingus (Gold Circle Prestige) it is with regret that despite improvements in some areas (e.g. improved lounge) Aer Lingus has difficulty differentiating itself with its competitor Ryanair and passengers are not always the highest priority. Despite a stated policy allowing a cabin case and a personal item such as a laptop bag Aer Lingus has not communicated this to ground crew which led to a poor experience. It is not acceptable for a passenger to be castigated for exceeding the luggage limit when in fact this is not the case. It is also standard practice with other airlines that bags taken from passengers due to lack of space can be collected at the door of the plane rather than at the baggage belt - this is crucial when transfers are involved. Another recent trend is that the seat belt sign is left on until service is completed - a benefit for crew and cabin service rather than passenger comfort. Aside from these issues the flight crews have been generally pleasant on recent trips and 7 out of my last ten flights have been on time although thankfully I had built in enough time to make transfer flights. | 5 |
SAS | BRU-ARN SK1590 departing 18.00 with arrival 20.10 on March 5 2014. Aircraft for this service was a Boeing 737-700W and I was seated on 9A in SAS Plus. There is no longer any free middle seat as opposed to the previous Business Class but I was fortunate enough that the flight was not fully booked so I had a whole seat row for myself and the legroom was typical standard intra European economy class but not Business Class standard. No in- flight entertainment system are installed on SAS Boeing 737s but the in-flight SAS magazine is however worth reading but should to my opinion be published more often. As a frequent traveller you keep reading the same magazine over and over again since there is no other in-flight entertainment system available. On this particular flight the cabin looked quite new tidy and clean. The comfort of the seats are slightly better than offered by other Star Alliance partners (except Austrian Airlines upgraded Fokker 70/100 seats and interior) on intra European flights but can not be compared to the very comfortable and cosy seats in the just retired SAS MD-80s. Upgrade of the cabins of the SAS 737s are generally soon needed. I do hope that SAS do its best to find comfortable seats and not just slim cheap and lightweight seats as the rest of the tar Alliance partners unfortunately have done. The right selection of new seats can make a huge change in travelling experience. The food and how it was presented is very far from the previous Business Class. A cold chicken salad was offered served out of a paper box. No bread was served with the meal but relatively good wine was offered and quiet some variety of cold and hot drinks. To my opinion the standard of food and how it is presented are much lower compared to intra European services by other full-service airlines independent of airline alliance affiliation. As always there were good attention from the flight attendants during the whole flight and the staff made you feel welcome. | 8 |
Vueling | BRU-BCN. Flight departed from Brussels on time. Cabin crew was very friendly. I was initially concerned about the flight having read a lot of negative reviews however my journey was very pleasant and I have no complaints. Being 5'8" I had no problem with leg room. Baggage arrived safely in Barcelona. | 10 |
SAS | BRU-CPH return. Flight to CPH was good on a refurbished Canadair Jet 900. Smooth check-in and on time departure/arrival. In flight service was good for a short flight. Coffee tea and water were free of charge however anything else had to be bought at a high price. The return was also good and serviced on a newer A320. The crew on both flights seemed very pleasant and happy to assist passengers. | 9 |
Grupo IAG | BRU-DUB-BRU. Airbus A320. Both flights on time. New planes with decent seat pitch. Attendants friendly and professional. Lots of information from the cockpit. Good value for money! | 8 |
Grupo IAG | BRU-DUB-BRU. Flights were full on both ways and since it is a LCC service on European routes completely uneventful. They exaggerate their selling experience onboard which seems like you are in the middle of a snack- bar/shopping mall: the aisle got too busy with attendants moving about with their trollies. A bit annoying when you want to relax. However I do like the Irishness of the experience with the welcoming words in Gaelic and the green/shamrock colours everywhere. It gave me Ireland before landing in Ireland. And the flight attendants were very courteous and worked hard. | 7 |
Grupo IAG | BRU-DUB. I am regular flyer on this route normally on 10.20am flights. What is going on with the re-instated check-in / bag drop queues at Brussels? I say re-instated because after online check-in finally came to BRU airport there have never been any issues with this flight in either checking in or dropping bag lines in Brussels. However last two times in June and this morning there were huge queues on both the Aer Lingus check-in line and bag drop/Gold circle line. And they both seem to advance eternally slow. Why does it seem to take so long per passenger to simply drop off a bag? I ended up getting fed up and bypassing altogether and brought my bag through security and got it checked at gate which is an added nuisance but one time I had skipped breakfast and really needed to get past security to eat something before collapsing. I am not sure what is causing the problem but there seems to be some ambiguity about the queuing lines for the check-in and bag drop / gold circle and people just seem to pass no heed of which is the correct line and join one or the other whichever is shorter. I think they need some better identification or barriers between the two to snake the queues to make it work better. Or a staff member guiding people correctly. | 6 |
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