Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Vueling | BRU-FCO-BRU. Both flights delayed. (~1h) During online check in the seat is assigned automatically and cannot be changed without paying. So if you are travelling in a couple/group be ready not to sit together because the staff refuses to change the seats even when at the airport check-in. Flight attendants speak very bad English. This is not an exaggeration. I had a problem with having no room for my carry on luggage and the flight attendant could not understand. Another warning - Vueling flights chronically lack enough room for luggage. (perhaps due to their loose baggage policies). You might have to be ready to have your luggage taken with other checked luggage right before entering the plane. | 3 |
EasyJet | BRU-LGW-BRU for £98 return including one piece of luggage. Beats Eurostar hands down in terms of price when you book last minute. Full outbound flight much lighter load on the return flight into BRU. Both flights delayed. Luggage on the belt when getting to the arrivals hall in LGW only a 2 mins wait in Brussels. At LGW the gate was only announced at 16.50 with the notice that the gate would close at 16.56 which made for a hasty trek across the famous bridge to the gate where speedy boarding had just been completed. Despite the delays all in all quite satisfactory flights. | 7 |
Air Europa | BRU-MAD return flight on E195. Planes are new and clean. Seats comfortable and reasonable leg room. Flights on time. Food for purchase no IFE (which is normal on a 2 hour flight). Flight attendants very nice. Good value for money! | 8 |
Air Europa | BRU-MAD-BRU - first time I have used Air Europa and I was impressed. Nice Embraer 195 aircraft on this route (2x2) both flights on time professional crew (far better than Iberia) easy and clear online booking procedure including free bag seat selection/change free no charge if you don't print the boarding card yourself. Overall a good experience and no hesitation to use them again for short haul flights in Europe. | 8 |
Iberia | BRU-MAD-LIS-MAD-BRU first weekend of June in business. Was disappointed in quality of lounge luggage lost in Brussels after a beautiful weekend food was nothing more than average check-in chaotic with nervous passengers FA's and seats were excellent. | 5 |
Iberia | BRU-MAD-MVD return c class. Just wonder how they call this service business class. I have flown IB since the early 80's when they still had a 1st class and DC10 and jumbo 747 then a new business class was brought on board and they are still using it on A340 on most os the SA routes. They have the do not care attitude both on board and on the ground. Staff on board disappear after meal service and lucky you if you need anything at all. This is a business class service of almost 12 hours long? I had the unpleasant need to fly them 4 times intercontinental this year alone and I am sorry to have to admit that there are too many comments to write about in only one report. May I just say that they need to get their act together now. I am golden status with them but I will start seeing other options even if this mean going to eze or sao. Rude is also a good way to describe it staff. I however would like to ask that MVD staff both in town offices and airport can be relia ble. Only speaking about this station. | 2 |
Iberia | BRU-MAD-MVD-MAD-BRU C Class old tatty planes. Still better service within their inter Europe legs. They should not be allowed to call that Airbus A340 business class service. Vile lounge managed by rude staff. Once on board service is done by an ill treating cabin crew. Tasteless and Vile food which I have had the unfortunate opportunity to taste 6 times this year alone and have twice yet again to fly with them and of course once upon arrival found out they have lost my suitcase. Have repeatedly complained about their service both written and orally on board to HQ and they just nod and agree. | 2 |
Iberia | BRU-MVD-BRU via MAD. Delighted to know they have stopped the MAD-MVD services. It obliged me to find other ways to get to MVD. This company is good on short haul flights and on the phone when you are a platinum customer. For the rest either on board or check in they are just a disaster. The crew are sulky and lazy and they do not want to do their jobs correctly. Once you've boarded late at night for the intercontinental legs staff disappear. Services like food drinks and amenities are just a joke and cleanliness of the cabin and toilets just does not happen! Old and tatty planes. Goodbye Iberia - just hope I never have to board one of your planes again. However must admit that I will be happy to try their new A330 services. | 2 |
EasyJet | BRU-SXF. Flight on time boarding was quick on the new looking A320 cabin seat pitch seemed better than Wizzair or Ryanair. The crew were very friendly and flight deck informative. The food/snack selection on board was not very expensive. EasyJet definitely delivers a good low cost product. | 8 |
Turkish Airlines | BS company plane dont have to crash the worthless employees they got will kill u with there worthless english and work ethic. Nothing is arranged good at this company and is everytime a gamble If u will get on the plane. Look other company's but not this one. | 1 |
EasyJet | BS company, avoid at any cost. Changed their cabin baggage rules to be lower than industry standards and asked us to pay £79 for cabin bag, what a SCAM. Will never use again. | 1 |
Wizz Air | BUD-CRL-BUD. A320's are okay especially the new additions to the fleet with a slightly different interior compared to the old ones. It is a usual no-frills airline so I do not have much to say about the FA's. The biggest problem with the airline is that its flights are almost always delayed (or at least on this route). It is usually operated towards mid - to late-afternoon which means delays have already accumulated during the day. I think you are lucky to get away with a 60-120 minute delay on my last CRL-BUD flight I was delayed for over 4 hours. | 4 |
Wizz Air | BUD-EIN-BUD. Online check-in worked well both flights were on time the cabin crew was friendly. Legroom is not too spacious but as for a low-cost carrier the airline is absolutely great in my opinion! | 10 |
Wizz Air | BUD-IEV and back. My experience of Wizz Air was quite positive since I got acquainted with the airline only this year. On the way there the plane was very comfortable good legroom with real leather seats. Besides the military- type tent used for boarding at BUD the experience was very fine. In Kiev W6 flies to Zhuliany airport which is located right in the urban area making it a really easy and painless transfer unlike KBP which is a lot more distant. On the way back plane 100% full. The pilot seemed in a bit of a haste rough braking after landing that broke the jubilant applause not a single announcement during the flight FA's (or at least one of them) very charming got offered the exit-seat despite being one of the last to board. Recommended although the price is far from competitive on this particular route. | 5 |
Wizz Air | BUD-Luton-BUD but other flights as well recently. Check-in was effective staff attentive and friendly I purchased extra legroom and there was enough space. I am based in Budapest and travel on business frequently. When flying within Europe I prefer to fly budget airlines - primarily Wizzair Ryanair to a lesser extent over legacy/full service carriers: 1) Wizzair flies early and late during the day allowing a full day of work at destination. Hate flying into destinations where budget airlines do not fly e.g. Zurich where the first flight from Budapest arrives after 11 am and the last one leaves at 5 pm. 2) Wizzair breaks down the difference between economy and business into specific services that you can purchase individually (priority boarding extra legroom lounge more luggage etc.). Thus you can travel effectively on business within Europe picking what you want for prices lower than economy ticket on legacy airlines. 3) They are cheap (for the most part). 4) They have some of latest bag drop-off times allowing one to start off for the airport later and time is money. Flying from smaller airports also means shorter check-in times (although sometimes offset by these airports being farther from cities). 5) Their policies actually make sense: I have no sympathy for those who wish to bring on board their wooden trunks and carpet bags on boards. They take up precious on space on board and slow down boarding. You should pay dearly for this or check them in! Also having no reserved seats encourages passengers to finish boarding fast. | 9 |
Wizz Air | BUD-NPL. Flight on time cabin crew pleasant and jovial with passengers for the air fare paid great value and service. | 7 |
Grupo AirFrance-KLM | BUD-NYC flight in April 2022 was excellent, on time, stopover in AMS was smooth. Kind crew, good food and entertainment on the flight | 5 |
Wizz Air | BUD-VAR-BUD. Ground staff at Budapest were quite ignorant or downright rude but if everything checked out with You You could pass them without a word. I have to say that the new cabin luggage policy is only a way to get more money out of the passengers. Once we got onto the plane it was alright. BUD-VAR was on time the aircraft was clean and fairly new. The prices for onboard services were reasonable and I enjoyed the flight. On the way back there was a 25 minute delay and the aircraft was older with less legroom but still a nice flight. When looking for a good price for a flight always count with the larger bag and add this service when comparing prices. I would and will fly Wizzair again. | 7 |
Iberia | BUE-MAD business class very good service and meals. Very attentive cabin crew only very dodgy IFE and poor selection of movies. Otherwise great flight. MAD-BUE in A340-500 with new configuration business cabin. Incredibly narrow flat seats not comfortable and very claustrophobic cabin. Excellent service great Spanish wines but same poor quality movies. | 8 |
Lufthansa | BUNCH OF CROOKS DO NOT FLY YOU WILL LOSE YOU BELONGINGS AND THEY WILL NEVER REPLY MONEY STEALING BUNCH OF SCUMBAGS | 1 |
Turkish Airlines | BUSINESS CLASS ABUSE - AVOID LONG CONNECTIONS IN ISTANBUL AT ANY COST!The Turkish Airlines website, (ab)using Morgan Freeman, makes it look great - arrive in Istanbul and get great service, hotel room for a long layover, and a city tour...In reality - upon landing, uncaring, sometimes rude ground service employees, ignore what I was entitled to on my Business Class ticket, stating I was NOT entitled to a hotel, and the promised City-Tour, only when asking for a Manager they admit I was entitled to the hotel.I was told that Business Class Passengers are sent to the Polat hotel, but very uncaring hotel desk employees assigned me to another "5 star" hotel (shouldn't be more than a 3 star) -"BH conference" - the reception clerk was on the phone when I arrived, and was the only one at the front desk, rudely asked me to sit down until he was ready to assist, once at the room, several large stains on a 25 year old carpet, and banged up furniture that has not been replaced in 25 years as well, toilet flush was broken and noisy-ran all night, pickup time to the flight was set by the hotel-desk to 4 hours before departure!!Would have been 4-5 stars if flight services were the only factor, because food is good and Business Class seats are comfortableI will not book a long layover in Istanbul ever again and avoid Turkish Airlines Ground Service as they do not care to help. | 1 |
Wizz Air | BVA-POZ-BVA and POZ-BOJ-POZ inbound 20 mins ahead of schedule each time outbound on time. I have nothing to complain lack of soap in the toilet in one of the legs but it can happen anywhere. Surprisingly no hassle with hand luggage smiling helpful crew. Captain informed of the flight details in English and Polish. Would fly again if the fare is low because you simply get what you paid for. | 8 |
Lufthansa | BY FAR THE WORST AIRLINE.I HAVE EVER USED!!!!!!Terrible service. The airport security delayed us with only one person checking passports. This made us 4 minutes late to the gate. The plane was still there hooked up to the passenger walkway. They told us it had left. Made us go to customer service who's attitude was to put simply, appalling. The flight left 29 minutes later, plenty of time to get us on. We then had to pay for a further onward flight.BY FAR THE WORST AIRLINE.I HAVE EVER USED!!!!!! | 1 |
EasyJet | BY FAR THE WORST BUDGET AIRLINEMade to pay for overhead luggage when my case is measured to fit all cabins. I've been on all budget airlines and always always always been able to have 1 small overhead cabin bag. To charge me 48.00 on the day when the luggage did in fact fit under the seat in front of me is disgusting. Numerous other passengers in front of me had larger bags but on their backs and didn't pay.I'll never use EasyJet again BA and Ryan Air are 10 x better than these | 1 |
Grupo IAG | BY FAR THE WORST EXPERIENCE ONLINE. LOCKED OUT OF ACCOUNT FOR 4 WEEKS NOW - AND STILL NO CLOSER TO IT BEING FIXED. AND IM SORRY ROBOTS ARE NOT THE ANSWER. FINALLY GOT THROUGH AND BLOODY USELESS. YOU JUST HAVE TO WAIT IS THE ANSWER. 2 COMPLAINT FORMS SUBMITTED AND NO REPLY. WHO THOUGHT AER LINGUS WOULD TURN INTO RYANAIR | 1 |
Grupo IAG | Ba is the worse airline on the f—— planet. They delayed our flight 3 times and then cancel. Left us stranded in Milan linate airport. Then their brilliant service rep wanted to take us to malpensa one hour away in a bus at 11 pm at night because that was the only hotel that had dinner. Then they said we had a morning flight. Connectint out of Amsterdam to London. As all direct flights are full. What kind of f—— useless airline is this? | 1 |
Grupo AirFrance-KLM | Back in 2014 I bought a flight ticket with an Airplane number KL1345, from Denmark to NL. It was my first trip alone and self-managed as I had just turned 18.Unluckily "KL" in Danish means = Hour/time, and out of confusion I thought that my departure time was at 13:45. So guess who missed his flight?The lady at the service desk in the airport was very helpful though, getting us new tickets for the next flight (2h wait). But we had to pay extra for these tickets.And guess what? The flight was not even fully booked...That was the last time i flew with such greedy company. | 2 |
Ryanair | Back in 2019, I booked flights for myself, my mum and my sister. Then, my very necessary surgery got rescheduled for the weekend that we were supposed to be flying. I'd been waiting for 2 years and only semi-functioning because of a cocktail of pain meds. Naturally, my family wouldn't be flying now either as they were going to be there for me.So, I filled out RyanAir's online form where they claim to give refunds in the case of illness. I provided the evidence of the surgery and everything as they requested.I get a very harshly worded email back from an employee stating that they never give refunds under any circumstances whatsoever. I can tell you, I was very taken back by her rudeness. Had she just said "sorry, we can't give a refund on this occasion, but you could consider rescheduling" I'd not have felt as bad. It was like she was talking down to a peasant who was begging for a handout.So I send her back an email saying something like.. "Hey, you guys have a form, I filled it out because my situation is unavoidable. I am not sure why I get such a rude email. I'm the one losing money here, not you."She sends me another email telling me that "No matter what, I will not be getting a refund. And I can reschedule." She was treating me like I just begged her. I did not. I was just surprised by the attitude. Besides, rescheduling cost almost as much as the tickets did in the first place. No way was I paying twice.I send one back and said "I wasn't asking again or begging. I am not that desperate and understood you the first time. I was just pointing out that you guys have a form that I filled out. If you never give refunds than you shouldn't have a form. And I can tell you, I will never book flights with you again." I then blocked emails from the company so that she couldn't harass me with another nasty email.And I won't ever book flights with them again. They basically abused me for a genuine refund request during a low point in my life where I was about to go through surgery, out of work for ages and not in a good place. You don't forget something like that. I knew I wouldn't be able to afford to go anywhere again until I had recovered and started working again. That's the only reason I chanced my arm at getting my money back.And like I said, had she been nicer about it, I'd have just took it on the chin and forgot about it. I might have even booked with them again.So yeah, RyanAir... terrible attitude. | 1 |
Lufthansa | Back in August, our luggage was delayed due to a late connection. Without luggage, we were forced to shop for clothing and other basic necessities. Our luggage did not arrive for 4 days. We were told by Lufthansa that we would received reimbursement for our unplanned expenses, we submitted our receipts and we agreed upon a reimbursement figure. To date, we have receiving NOTHING from Lufthansa. They have asked for our bank account, but have not reimbursed us and have stop communicating with us.It is clear that they do not adher to their own policy regarding lost luggage,I would never use them again. I am out almost 1,000.00. | 1 |
Grupo IAG | Back in Dec 2024, Aer Lingus cancelled our flight, we claimed £520 each for this.We are now in April 2025 and after numerous phone calls we are still waiting for the refund.Their customer service is shocking. | 1 |
Grupo IAG | Back in December BA cancelled my flight from Gatwick (close to departure) and we had to change to a Heathrow flight incurring travel and other expenses. A claim was submitted early January and still waiting for BA to deal with claim. I get the occasional email to say claim is in queue but it's nearly impossible to contact someone to discuss and the chatbot is utterly hopeless. Really disappointing customer service | 2 |
Grupo IAG | Back in December my family and I as we were getting onto the plane were refused. Even though we had boarding passes and seats allocated and had booked 6 months in advance we were refused. It turns out that someone had not turned up to work and they couldn't let all the passengers on the plane. So quite randomly (not) 9 people were selected and turned away. We were selected as we had no check in luggage and it was easier to boot us off despite them not knowing my circumstances, if I had connecting flights in London etc. I sought compensation from BA (which I was told I could do) and what an absolute nightmare this process has been. They wouldn't acknowledge my complaint for my family until I had an authorisation letter from them saying I could act on their behalf. Even though, I booked and paid for the tickets. So, I uploaded the authorisation letter no less than 10 times. Every time they told me they received it and every time I followed it up they told me they hadn't. There was no other way except to post from Australia to the UK to some office. Eventually, it finally go through to them. I have now chased up the reimbursement four times. Each time they tell me it has been sent and to be patient. Today they tell me that they need to check my account details. So, again, I send them the same information that I have done before. AND I wait patiently for my reimbursement. I am convinced that their business model is for you to get so frustrated you just go away. Well, you know what I won't. | 1 |
Ryanair | Back in December, I bought a 2 way ticket from Ryanair(60euros) for the 15/01 from a friend to visit me, this week my friend informed me that from personal motives she couldn't come and see me so I invited my Dad to come down and use the ticket since it was paid, when I contacted the customer services, they informed me that they have a standard price of 110euros/pound to change the name, so almost the double of the price of the ticket price, this was definitely my first and last time I go though Ryanair to fly. No point saying that the ticket that I bought will not be used and it was money literally to the bin. | 1 |
Lufthansa | Back in July 2020 my girlfriend and I booked a flight from Copenhagen to Nice (7th September - 14th September). Due to COVID-19 we bought travel insurance, in case we had to cancel our flight because of travel restrictions.I decided to cancel our flight because the COVID situation in France was becoming worse. Back then I called Lufthansa again to cancel the flight, because I was unable to do it myself via the first e-mail I had received from Lufthansa, nor was I able to cancel my flight through Lufthansa's website. The gentleman I spoke to on the phone was very kind and he told me that it wasn't a problem, and that I would get a full refund, except for the money I paid for the travel insurance. He further advised me that it would take up to 8 weeks for the money to get refunded. It was completely understandable because I know that Lufthasa, as so many other airline companies, are going through a rough time at the moment. Unfortunately I never received an email confirming this. Nonetheless, I had 100% trust in Lufthansas employee when he told me that he had taken care of the situation, and made sure it was cancelled. However, I went on the website to check the status of my flight, and found it to have been cancelled.I've called Lufthansa multiple times in the following months with mixed level of customer service. I spoke to a lady who was very irritated and told me that I never cancelled my flight and that I was not entitled to a full refund, because I was the one cancelling. She told me that I could only cancel up to 24 hours after making the purchase, which is incorrect. I bought the travel insurance in order to get a full refund in case of me cancelling. She further noticed that Lufthansa did not have anything to do with the travel insurance, nor could she provide me with any information regarding the insurance company, by policy number, or anything. Through the first e-mail I received from Lufthansa I found that the insurance company is AIG. In that email Lufthansa stated following:A separate confirmation email is on its way to you from AIG Insurance. If you have any questions or wish to make changes, please contact the AIG Customer Service Centre directly on +45 70 26 76 76.After speaking to the lady from Lufthansa I immediately contacted AIG, who advised me that they had never received any information from Lufthansa regarding me purchasing the travel insurance. They did not have any information whatsoever.Other employees, that I have been talking to, have promised to refund the money, but rejected to send a confirming emails, which to me is odd. Now we are 6 months in the refunding process and have not seen the money which we are entitled to.Of cause we require a full refund since that is what we paid for. I've spent so much time on the phone with Lufthansa in order to make sure everything was still in place, in order to cancel my flight and make sure we would get our refund back. This is a very unfortunate situation, and the treatment is very upsetting - especially since I have always been happy to fly with Lufthansa.Due to the unheard faulty customer service and no solution what so ever, I hope that this poor review on TrustPilot will wake the people at Lufthansa up, so that we can get the money that they owe us. | 1 |
Grupo AirFrance-KLM | Back in March I flew from Cardiff>Amsterdam>Toronto on this airline. TWO pieces of my luggage were damaged beyond repair and can no longer be used for travel. I submitted a claim on 22nd March and until now (1 May) still await reimbursement or even an email from their so called "customer care" department explaining the delay. I have emailed multiple times, no response. According to "track my claim" my case is closed, so I emailed customer care - again no response.An absolute disgrace for an airline that I chose because if it's reputation. The only reputation its customer care service has in my view is dishonest and incompetent | 1 |
Iberia | Back in Nov'22, I booked a flight from MAD to LYS for my son, my wife and myself in March'23, for a total of 790,12 Euros. We chose the comfort fare for the first leg and the optima one for the second leg. Unfortunately, due to unforseen reasons, we are not going to be able to travel to Lyons in March. Knowing that flights cannot be cancelled, rather than loosing our ticktes we decided to fly to FUE in June instead and assume the fare overcost plus the penalty fee for the optima fare (45 Euros / person, supposeddly first change is free with the comfort fare). The price for the tickets to FUE are 870,29. Therefore we were expecting a 80,17 Euros charge for the extra cost of the ticket plus the cancellation fee asociated to the optima fare. In total, we were expecting to pay 215.15 for the tickets change. But when I call to Iberia customer service to request a change, to my surprise, they tell me that the price associated to a ticket change is not the same as brand new purchase and the change price cost per person is going to be 221 Euros. Bottom line, they are asking us to pay 663 Euros in addition to what we already paid (a total of 1453,12) for ticket that are only worth 870,29. They are lying to you when the tell you that the comfort fare has not change fees (if you request at least 15 days earlier that the schedule departure) and the optima fare has a 45 Euros cost. Liers. But hey, no problem, because as the agent told me, they are there to help you. | 1 |
Lufthansa | Back in November my wife and I booked a trip with Lufthansa to Miami for approx. 8400 Danish kroner (approx. 1150 €) The ticket included possibility for rebooking due to the insecure covid-19 situation.Due to illness my wife and I had to rebook our flight to a later one. I spoke to a Lufthansa employee who was very "helpful" to also redirect the destination to Los Angeles instead. He told us the fee would be 550 Danish kroner (approx. 75 €) for us both. It would be the same standard ticket with checked in luggage included. I made him repeat it a couple of time to reemphasize because he lacked some English language sufficiency. I wanted to be sure. He also said it would show at my Lufthansa account in a couple of days which I foolishly trusted. A couple of days later it showed that the amount was actually double because - as I tried to make clear when I spoke to him - it was for each of us. Not both of us. We also got a light booking which meant no luggage at all.So, somewhat dissatisfied with Lufthansa I tried calling customer service but had a hard time getting through the line. And the 13 January Lufthansa sent me an e-mail telling me that the original flight was cancelled and gave me 3 options. 1) I could accept the revised booking, 2) I could use my ticket later, or 3) I could get a refund.I chose 3 because my patience with Lufthansa at that time was up. A couple of weeks later, Lufthansa paid me around 1150 Danish kroner (approx 150 €) and cancelled my trip!!?I, of course, complained but as for now, Lufthansa has been withholding my money for more than three months although my trip has been canceled. No money and no ticket.Since then I have contacted them repeatedly in relation to the issue and reminded them multiple times by phone and e-mail. Yet I still have not received any answer and every time I speak with an employee over the phone they will not do anything to help me but tell me to write and e-mail. The latter I have done multiple times now.Furthermore, I recently spoke with one of their agents on the phone to solve the problem and she promised to revert to me within the same day. She never returned. Now there has gone a month and I still have not heard from her and their customer relations still haven't replied.Contacting them on social media doesn't help either because they just refer to the (non-existent/non-helpful) customer relations.I would never have expected such customer service from a company like Lufthansa. Especially, since it is Lufthansa who breached the contract and refused to pay me the full amount although the gave me that impression back in January.I have only received approx. 10 % of the amount I payed for the tickets which makes it impossible for me to book a new ticket because they are withholding approx. 8400 Danish kroner (1150€) which I prepaid for a ticket, which is now cancelled.Did Lufthansa really believe that two standard roundtrip tickets from Copenhagen to Los Angeles would only cost 1150 Danish kroner (approx. 150 €)?The only thing I want is a full refund or at least a new ticket. However, it is quite impossible to anything about it because they have no one I can talk to by phone and they are not answering my e-mails.I am outraged by the horribly customer service they shown me and it is incredible that they can just withhold money in such a way. It is indeed a scam company.Had they just told me that I would only get 10% as a refund I would never have asked for it!Instead I have used hours and hours to talk to their employees who refuse to do anything about and writing e-mails to them which they just ignore.Lufthansa What is your answer? Give us our money or our tickets back! | 1 |
Grupo IAG | Back in October BA lost my suitcase through a technical error of it's own. I applied for compensation at end of October and apart from email acknowledgement have had nothing since. I also sent in a complaint about my experience in the baggage check in, and the awful way customer services have ignored all emails and attempts I've made to communicate with them. If only I could get through to someone I believe I could have helped them locate my bag. The online form didn't cover the situation. No response, nada, it's like sending stuff into a black hole and a complete waste of my time. I feel like BA have stolen my suitcase and there's nothing I can do about it.d | 1 |
Grupo IAG | Back in Summer 2024, we booked two BA return flights to Istanbul for May 2025; In December we received an email from BA saying our return flight on 13/05/25 (BA603) had been cancelled and we were offered a flight 24 hours later.This was no use to us - due to pre-booked accommodation and annual leave dates. I called BA who told me there were no other flights available on 13/05 from Istanbul to Heathrow; I was told there were no BA flights at all on that day. I therefore cancelled the entire booking.I have since discovered the BA representative who told me there were no alternative flights available was incorrect. There are THREE BA flights on 13/05/25. One leaves just thirty minutes later than our original flight time. Re-booking this new flight would cost significantly more than I originally paid.I therefore called customer services, and asked that my booking be reinstated, on the new flight, at the original price. The representative told me that they could not assist me because my booking was cancelled. However - I only cancelled the entire booking due to the false information I was given in BA's cancellation email, and in the subsequent phone call with BA.BA customer services advised me to raise a written complaint via their website. I did this on 5/12/24, a month ago. I received an online acknowledgement (with a reference number) which said that my complaint would be investigated thoroughly and someone would be back in touch with me as soon as possible.I never heard another thing. So I have had to book flights with an alternative carrier, and I have learned the hard way that BA is no longer 'the airline of choice'.I won't trust them in future - they don't seem to know what they are doing and can't even be bothered to respond to a written complaint. | 1 |
EasyJet | Back in march we booked an easyJet package holiday for New year, we chose the day to fly out as we wanted the flight time, easyJet changed it by 4 hours and now we will not arrive till 10pm and miss the dinner we have paid for.Then we received an email changing the hotel to a completely unsuitable one, I am disabled with mobility issues and they have moved us to a hotel up a hill 2k away from original booking, no sea view and child friendly the exact opposite to what we booked, I am at my wits end with them I have explained our circumstances but all they say is its like for like but no explanation as to why they think that I am so upset with the whole thing. If anyone has any ideas about how to get them to move us to a more suitable disabled friendly hotel that would be great. The holiday was mis sold as I have proof the original hotel never opens in January which I have sent to easyJet but to no avail, what a way to treat the disabled a disgusting company | 1 |
Ryanair | Back two years ago ordered tickets, booked seats payed extra baggage. On the check in they scoffed and said my bags were overweight. I said no 18kg.. She looked at my like a crow eating a worm. Ah you booked this a year previously, rules have changed since then. In the end to get home and away. I had to pay extra £80 going and a £100 extra coming home. Not just myself, they ripped loads off at my pool. Never ever again. Even if the seats were free. I would not step on one of their tiger moths again.Scam company. Its not even cheap any more. Add on, add ons, add ons blah blah blah.. Adios ryan-rip-you-off-air. | 1 |
Jet2.com | Background music when advising on safety procedures is far too loud. I couldn't hear the safety procedures No need for background music at all | 1 |
EasyJet | Backspace takes the page back which loses track of your conversation.It says 5 minutes to try again I'm still waiting 20 minutes later. | 1 |
Air Europa | Bad Airline that cancels flights for nonsense and reschedules it to with stupid connection flights where you have to take a hotel.I wasted 100 CHF in roaming call costs just to get nothing from them.Ended up booking a new flight somewhere else and it was no problem at all.Really bad customer service and worst airline experience so far from all Airlines I tried. | 1 |
Ryanair | Bad Bad Bad ... TerribleNo words to describe how terrible they are.I was adding my 8 year child to my current reservation booking I had.After 1h wait on the Live chat it has been added and connected however I had to pay £30 fee for this.So I wanted to pay online but I couldn't on two laptops and two phones using 4 different cards - then I've been told to call customer services at 8am - I said I don't want to pay charges for the phone call because the waiting time is ridiculous - on the live chat they said it's the only option to do it and I have to do it today before midnight otherwise this booking won't be connected and done.So I called first thing when they opened lines at 8am - waited 31minutes to be connected with customer representative - lady who I spoke to wasn't nice and polite was blunt and rude...took my payment and said if I can leave her good feedback after the call - what ?! So it took me 36 minutes in total to do the payment I should be able to do online but your system wasn't working and was saying - " we can't proceed with your payment now"And for those 36 minutes I had to pay another £6 extra charges , absolutely ridiculous and outrages.Shocked with the whole experience !!!I would avoid if possible - but I had to do this so you didn't leave me any other option. | 1 |
Pegasus Airlines | Bad Bad Very bad company!!! A very bad experience, my mother's flight from Baghdad to Istanbul was changed at the last minute and she missed her connection to Italy... when I called to take another flight they told me she had to call her... but she had to call me. But she's an old person and she couldn't do that... she didn't receive any help from them and now she's alone at the airport in Istanbul and she doesn't have any support... a companion like that should be closed forever... you travel with other companions and the ticket costs a bit more, but at least you have more guarantees. | 1 |
Lufthansa | Bad First Experience!Flight B747-8 from EWR to VCE via Frankfurt. Seats are not comfortable. Service is of low quality. Careless hostesses. My seat was 37K, and it has a problem with moving back; it is fixed in one position. The monitor does not work. The airport luggage service treated my bag very poorly. I saw them from the window, observing how they handled the luggage. The flight from FRA to VCE was late only because they had some misunderstandings with some bags. Perhaps the gate was changed from A34 to A36.I thought it was a good company, but I was wrong. | 1 |
Air Europa | Bad Service (very bad). Disgusting toilets. Terrible food. | 1 |
EasyJet | Bad advice given | 1 |
Ryanair | Bad airline refused to give me back my refund after I was not allowed to board sent them emails no response very bad airline | 1 |
Lufthansa | Bad airline, they will not inform you in advance that you have to take out your baggage and re-checkin when you transit until you are in airport | 1 |
EasyJet | Bad airlines that made me pay $100 for a cabin bag right before boarding for the first time in my life. They are doing a scam. The worst experience as an international traveler. | 1 |
Lufthansa | Bad all around. Germans are known for having little to no customer service, but Lufthansa takes it up a notch.Antiquated booking system, long waits, customer service is actually in India or Philippines and they have little to no ability to make changes to your account. Awful awful awful. Stay away.Take a reputable airline, not the clown act that is Lufthansa. | 1 |
Ryanair | Bad and getting worst in all direction, in My ly cancellations and no assistance for passenger, today i found that they changed the baggage policy and on go, i was a ryanair passenger paying more buying alway the biz service and now this is my last flight with this theft, i will pay more to otjer airlines and teavel doing connection rather than being played around with such a-h. Really i wait to see the day when this company will break out, it will come soon.... | 1 |
Vueling | Bad and poor service also they do emphatise at all with the customer.I bought online for 53 euro space for a carry on suitcase but i really thought i could take it inside the plane. It seems that i actually had to checkin the piece of luggage so because i dod not i had to pay a penalty of 60 euro if i wanted to take the carry on with me in the plane something that they always did before even for free.The plane was half full and i explained that i did not realise i had to check in the little piece of luggage and that i already paid online.They dod not careand were pretty rude saying that this is a lesson and that next time i will not make a mistake anymore.It was very dissapointed to me as nobody is perfect. So in the end i paid 113 euro for a carry on in an almost empty plane for a single trip.I will not travel with them anymore, i think is unacceptable and an absolutely rip off. This is not the way to treat people if you want them to return. | 1 |
EasyJet | Bad bad bad and more bad bad bad from the service til the food baaaad | 1 |
Lufthansa | Bad bad bad customer service from India OMG kill me feels not talk to a human | 1 |
Ryanair | Bad bad bad! Try to contact their customer service. Good luck 😃 | 1 |
Iberia | Bad bad bad!!! Such a bad inflight service and around!! One of the worst airlines!!! | 1 |
Ryanair | Bad bad bad, ripoff merchants they don't care about anyone, not communicating with me about the cancelled flights. Site says change flight, you select it and it won't go through.So ask for refund wont connect, phoned up several times no don't take calls cuts you off after answering, live chat down also not chatting. Never think it's a cheap flight no such thing. know why your pilot's left. O'leary even had to lie about that.Untrustworthy Ryanair. Booked against my better judgment learnt my lesson the hard way.Only people to fly from Stansted to Rome. Come on jet2 takeover form this shambolic company let them bugger off to the EU | 1 |
Ryanair | Bad bad bad,I know know why other travel companies don't use them!I get that tickets are non refundable,and when you go on holiday,you don't expect to cancel it at the last minute due to circumstances beyond your control they have much needed special assistance which was helpful,till I had to cancel the booking,everyone was very unhelpful.the circumstances were thst next week thers a huge weather warning in place,saying Europe has a weather bomb warning danger to life,do not travel Spain 44c-48c(111f),so I unfortunately have breathing issuers and wouldn't even be able to get off the plane,filled in refullnd form but I don't have as yet bit getting it a dts certificate I'm not fit to fly,they should of taken it I to consideration,tried to cancel vi's the web site and the phone,can't hence this review,answer of your travelling through Europe be careful,not 1 but 2 heatwaves expected another one on top of that,be careful be safe | 1 |
EasyJet | Bad bad bad. Why do I persist in booking such a crap airline? This truly is my last trip with such a rude and RIP off airline. They deliberately now enforce this one bag policy. E.g. no hand bags even allowed. They clearly do this to make money at the gate. Yes they're cheap but they do this just to make more money. No more. Please call them nightmare jet!This airline will never really impress based on their low fares but just be aware that other airlines may charge more but you get more. They have cut it to the bone and gone too far to the point of causing severe annoyance and frustration.No more. Bye bye crap jet. | 1 |
Grupo IAG | Bad bad bad.Website - bad.Customer service - bad.Chances of booking flights with earned Amex Avios points - bad. | 1 |
Ryanair | Bad bad badStill miss my €1500 for 1,5 years now. Impossible to get in contact anyhow. A very unserius Company that I'll do my best to nerver ever use again. Can't recomment it for anyone!! | 1 |
Lufthansa | Bad bad badest of all , never again for sure , | 1 |
Pegasus Airlines | Bad bad company. They deleted my flight to Istanbul the day before my flight and was not able to rebook anything at the same price. I had to pay full price the day after, and since they have policy to have cheap price if you book early it got meaningless expensive to book another flight with the same company. I called the support also, but no help there. | 1 |
Eurowings | Bad bad customer service from EUROWINGS (code share fl w/Lufthansa) counter and gate agents at Munich airport. The worst was the Premier counter agent with the glasses and blunt cut brown hair. Neither my paper or electronic boarding pass would work to let me into the security gate area. The machine directed me back to the ticket counter. When I told her what happened, all she said was "do you want a new boarding pass?". I said I didn't know what was wrong with it because I'd already tried two of them. She said that wasn't her responsibility. Even when I said the machine directs back to the counter, she said it had nothing to do with her. Again and again, "do you want a new boarding pass?", to which I answered "yes, i want one that works". She told me I had to be clear what I wanted so she could give it to me, and told me I needed to act "normal". I was not raising my voice or using bad language, just said I need a boarding pass that worked, because what if the new one doesn't work and I have to queue up again? She offered no options and my flight was already boarding. I will be writing the company about this completely unhelpful situation. | 1 |
Norwegian | Bad beyond belief. I've booked a flight from PLQ to EDI, via OSL, then got an email from Norwegian informing me that the flights have changed, and they've rebooked me on the following flight: CPH-EDI; PLQ-OSL-CPH. Not only different starting and final airport (different country!), but also complete lack of basic geographical understanding, as somehow I'm supposed to transpose myself from EDI to PLQ in a couple of hours! And here's the best: After spending 20 mins on (international) call, I was told that yes, they'll cancel this nonsensical booking, but there will have to be an 'investigation' whether I am due a refund!.. The agent thought that '99%' I should, but could not guarantee it, so I'll just have to wait and see.I am speechless. | 1 |
Ryanair | Bad boys changed my seat right before getting on the plane but I reserved and paid extra for specific seat,this bad guys refused to refund saying they can change my seat anytime by their Terms and Conditions,oh great what was the point to reserv seat next to window ang get one in the middle,great now with knowing your cheeky Terms and c. I will never ever spend penny on your additional options,thank you for let me be on your plane at all with current cheeky Terms and Conditions,typical Ryanair | 3 |
Ryanair | Bad communication. Cancelling flights and don't even notify. Now stressed about something which should be so relaxing when going on holiday. I have two babies and we're now worried about being stuck out in Spain with them. Have a back bone Ryanair and front the passengers instead of hiding and switching off your chat service... Complete jokers, never ever using them again, rather pay more and get a better experience from proper airlines going forward | 1 |
EasyJet | Bad company don't waste your money. One days you are going to down easyJet and you gonna deserve this. | 1 |
Vueling | Bad company so badThe flight cancelled and we received nothing as a compensationBaa | 1 |
Ryanair | Bad company who seeks to take your money, tons of extra costs from the moment you start your order to the last moment of the departure.The highlight was "checking in" fine which will surprise you at the airport if you don't want to pay the extra cash for choosing a seat.It appears to be a cheap ticket when you start but trust me you better invest this money in a decent company and not smart schemers, avoid them while you can! | 1 |
Grupo AirFrance-KLM | Bad company! Expensive tickets and online check ins are not possible. Customer service also very bad! Other Dutch companies are much better, avoid this company | 1 |
Ryanair | Bad company, bad website, bad phone service, bad everything do not order your flights with ryan air, especially not groups. | 1 |
Ryanair | Bad company, very dissapointed | 1 |
Ryanair | Bad company... they should close | 1 |
Ryanair | Bad companyThey just give the Seat we have paid for to othersIt is a mess to get the boarding passIt is the last time we use this company | 1 |
Pegasus Airlines | Bad comunnication , staff doesnt speak english at all and doesnt seem to try to help there passengers when a problem on their side happens. | 1 |
EasyJet | Bad costumer service and bad airline | 1 |
Ryanair | Bad costumers service on checking, today I was first to checking and the let me missed my fly. Never again Ryanair. I was costumer for over tow years nonstop, including paying extra and shopping on board. Hope you drying out soon out of business like Germanwings. Go to hell Ryanair!!!!!!! | 1 |
Turkish Airlines | Bad customer service and (purposefully) delaying of case evaluation.I was flying with Turkish Airlines this summer, and they lost track of my luggage. I was told that Turkish Airlines, of course, was sorry for the inconvenience and would cover the urgent needs I would have because of it. Luckily my luggage was located and I got it back which I had to tell Turkish Airlines as they even weeks after still had it marked as lost in their system. I passed on the information about my luggage as well as all the information they told me they needed for evaluating and closing my case and paying back the expenses I had due to the delay (as they told me they would). But now half a year after and multiple re-uploads of information they are still sending me standard copied messages about missing information, when I call I can't be informed what they are supposed to miss of information and are told to try uploading again even though all the files are marked as uploaded and approved. I have a feeling that the company is purposefully delaying and complicating the case hoping that I will forget or give up. It is fair to be a low-cost and service company, but Turkish Airlines argues that they provide a high service, one that I have not experienced either in this case or in other cases I have had with them. In conclusion, I hope never to fly with Turkish Airlines again and if you do I hope you will not have any trouble or inconvenience as my experience is that they are not able to handle this. | 1 |
EasyJet | Bad customer service and bad ridiculous outcome. Was told to change a ticket was over £200 but wasn't informed that just buying a new ticket would be less then £100 | 1 |
Lufthansa | Bad customer service at the SFO airport. The counter manager refused that my baby and I traveled with my husband because of a booking error from the online travel agent. The baby had a separate booking number and his ticket could not be issued. He had made up his mind that we were not going to travel and did not put much effort into trying to fix the issue. I think because the flight was full and they needed extra seats. The next day, when my online travel agent couldn't fix the booking, I went back to the airport and the same guy that couldn't fix my issue the previous day fixed it. | 1 |
SAS | Bad customer service in Kristiansand..The staff dont care about customer. | 1 |
Ryanair | Bad customer service, dont use! | 1 |
Grupo AirFrance-KLM | Bad customer service, facebook page has censorship.Air France flight cancelled, which can happen. Received a notification 3 days upfront that AF/KLM would arrange an alternative flight. They didn't. Everytime a different story. At the end arrived with 24 hrs delay, while there were multiple alternatives available to arrive on time.Advertisments that you get support via Facebook, messenger forget it: they don't read before they provide a useless answer. If you try to post the facts on their Facebook site it will be removed ... Since when do I live in a country with censorship?Customer Complaint department does not analyse the root causes to improve their behavior / processes. So potential AF/KLM customers be warned. I received 5000 Flying blue miles for providing feedback.... I don't want to receive anything, I prefer a learning organization, so that it won't happen in future, For me last time that i have flown with AF-KLM | 1 |
EasyJet | Bad customer service, left me on read for one hour. Delayed customer service and I was unable to do what I wanted to do because of this. | 1 |
Ryanair | Bad customer service, they just don't care. Letting you wait for 3 hours on the phone and do not assist at all when you finally get to speak with someone. Not customer friendly. I would choose any other airline, but never Ryanair anymore. Better to pay a little more and fly with KLM for example | 1 |
Ryanair | Bad customer service, we misssed our flight due to overpopulated airport, long lines at the check-in and understaffment. Ryanair is reluctant in compensating in the slightest, they didn't take our claim seriously. We had to contact via email and phone multiple times even to get in toucch with them. | 1 |
Eurowings | Bad customer service, we paid over 500 EUR each for a flight between London and Europe and they wouldn't even help us move our connection to an earlier flight without charging an extra 100 EUR pp. We had to wait 6 hours in the DUS airport. We could have driven in the same amount of time for cheaper. | 1 |
Turkish Airlines | Bad customer service, wrong info provided.Tried to reschedule, I was held on call for hours. Finally, I was able to pay no show fee and reschedule. They sent resolution to my feedback case with another passenger name and of course no "human or mechanical" error on their side. Also, I sent print screen of my calls bit they couldn't find that phone number. So, do not fly with them you will need to pay fees for every of their mistake so when you calculate expenses use a formula ticket + multiple fees | 1 |
Wizz Air | Bad customer service. Even if you have a little problem they cut you. Bad customer service.I'm not sure if I continue to use Wizz Air for my journey.Her name is Dorota. This 1 star is for you | 1 |
Lufthansa | Bad customer service. Flights cancelled, no alternative offered intially without a customer service call, only realise 3 days before my actual flight. | 1 |
Grupo IAG | Bad customer service. I had an overnight flight from USA to UK in world traveller plus. They have lost the avios from that flight and I wasn't even given breakfast, just a small glass of juice.The boarding procedure also took nearly one hour.The only solution they give is to have neverending calls to their customer service. | 2 |
EasyJet | Bad customer service. Offered zero help. Long waiting time. First time I used Easyjet and really disappointed | 1 |
Eurowings | Bad customer service. Unfortunately they have showed themselves in this period. I have asked for airport fees back in april and did not get any respond on it, even after sending several e-mails. They are just shifting you and lying.Even Ryainair has better customer service, cannot believe. | 1 |
Grupo AirFrance-KLM | Bad customer serviceAnd again KLM has managed to frustrate a client. The service line is completly unreachable.When you try to get into contact with KLM customer services you get throw off the phone line by the voice response system referring you to whatsapp for service.However there are no real agents behind the whatsapp chat. Also here you only get some automated responses and automated apologies for high volume of tickets but these apologies are bogus.KLM must have put a policy in place NOT to enable clients to contact them.A week before my flight i tried to contact them about wheel chair assistance. NO repsonse for the whole week and no service at schiphol airportNext i have tried now for more than a month to contact them about probaly lost belongings on my flight.But even after a month i have not been able to contact a real agent and no help has been offered.The service of low budget airlines outshines KLM's service. Don't fly KLM if unless you do not expect any service other than being transported from A to B | 1 |
Pegasus Airlines | Bad customer serviceBad customer service Bad customer service | 1 |
Grupo AirFrance-KLM | Bad customer servicesLoss of human contact | 1 |
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