Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Lufthansa | We are a family of 4, who were to travel from London to Cairo today, with a layover at Frankfurt, and with a layover at Vienna (Austrian Airlines, owned by Lufthansa Group) on our return. On reaching the airport ( around 3:30pm) we were informed that we cannot travel without a transit visa to Germany (we are Indian pp holders). We were told this is a new requirement caused by Brexit. We were directed to a bespectacled gentleman manning the Lufthansa counter (subcontracted to Menzies Aviation) who assured us that there are no flights before the 6th that he could rebook us on and moreover, we would surely be denied boarding on our return at Vienna for similar reasons. We had no reason to doubt him as the same company owned both the airlines. There were also no other Lufthansa flights that he could book us on. In the midst of all the stress that engulfed us at the moment (since we had a full tour booking, paid in advance, in Egypt for the next 10 days) we looked for alternative flights and ended up booking with BA (direct) and Turkish Airlines (Istanbul stopover with no visa requirements). Only much later, we realised that Austrian Airlines do not insist on a transit visa!! How irresponsible could that official have been to have informed us so confidently, without being completely sure of the facts!? We lost a lot of money ( the original flight charges from Cairo to London and the atrociously expensive Turkish Airlines that we ended up booking). There is obviously no refund coming in from Lufthansa against these bookings. Now I'm on Trustpilot, angry and fuming, only to see terrible reviews all over the place! I'm not the only one, I'm just one of many. An eagerly awaited holiday has started off so terribly. Never again in our lives will we fly Lufthansa. | 1 |
EasyJet | We are a family of 4. Booked flights Jersey-Liverpool and return. We then asked for 2 of the return tickets to be changed to Manchester- Jersey. Essyjet offered to make the change of flights for £330. Two new flights Manchester- Jersey were £300!!! A total rip-off. So we booked 2 nee flights.We asked then if the 2 people flying on Liverpool- Jersey were allowed to have 4 bags, as we paid for 4 separate tickets. We were not allowed, easyjet stating that it's allowed one bag per person. We will try to avoid easjet from now!!! | 1 |
Ryanair | We are a family of five and in the past had a bad experience with Ryanair when our oldest kids at the time were just under a year old (twins), this was back in 2017 and since then aways just used the popular rival airline. We probably fly 4-5 times a year to Spain. This half term (Feb 2024) when booking I thought I would check Ryanair prices too and was surprised to see they were less than half price compared to their orange friends. So I booked and everything went to plan and we had a pleasant trip. We did everything as we should ie check-in and download our passes as well as stick to the luggage specifications we purchased, all went well and we didn't get caught out with any additional fees. The staff were polite and friendly. In future will consider them again, it is just unfortunate that back in 2017 they didn't satisfactorily resolve our bad experience. | 5 |
Iberia | We are a family of four and booked our summer holiday in August from Munich to Costa Rica back in February. We specifically chose Iberia, because we could get XXL seats for all of us at 260 Euros extra. Since my husband and I are both very tall, we need the extra legroom on the long flight. We got the seats 25 G/H/J/L confirmed for the flight to Costa Rica and the return. Unfortunately we did not get the seats on the first flight and no reason was given. In the plane we found out that only two of the seats would have been XXL seats anyway (25 J/L), because they are at the emergency exit. The seats 25 G/H have exactly the same legroom as every other seat in the plane, but were charged to us as XXL anyway. Once we arrived in Costa Rica I called Iberia and asked if we could at least get the two XXL seats on the flight back. I was told that of course we would definitely get those seats. On the return flight, we did not get the seats however. The answers were always the same: “I don’t know how this happened, but I cannot do anything, it is a different department that is responsible, I can’t do anything about it, but in Madrid you will get your money back.†Anyone who is tall knows that XXL seats are not about getting money back but about having more legroom on a 10-hour flight. On the way back we spend two days in Madrid. When we checked in for the flight back home to Munich, we were at the airport 3 hours before the departure time. Iberia told us that unfortunately that was too late, and only my husband and my daughter could fly, whereas my son and I would have to stay another night in Madrid, because the plane was overbooked. Booking and paying a flight 8 months ahead of time, reserving seats and being at the airport 3 hours before the departure time is obviously not enough to guarantee you any seat at all in an Iberia plane, never mind the one that you booked. I was told that we would have had to do the online check-in 24 hours before the flight, like everyone else. I am usually not online when I am on holidays, so I did not receive the email with the online checkin data. If you are planning to fly Iberia, don’t pay for the XXL seats since you won’t get them anyway and carry your laptop with you so you can check-in online, otherwise you will probably not end up in the plane that you have booked. The service on the plane and the food were good, although two of our four flights were delayed because of technical problems with the aircraft for 60 minutes and 30 minutes respectively. Needless to say that we did not get the money back for the XXL seats that we paid and did not get. | 1 |
Ryanair | We are a family of four with two children aged 9 and 11 years.We were to fly with Ryanair home to Denmark from Stansted, London on the 20 oct 2012.We saw the most degrading treatment I have ever experienced with systematic detention of passengers at the gate.We arrived at Stansted airport Saturday 20 October 2012 at 6.00. We checked in our luggage shortly after. We went to security check and came through shortly after.After the purchase of water from the kiosk and a visit to the toilet we went directly to the gate where we stood almost at the back of the queue. Behind us were only 3 more passengers. The gate was still not open and we waited in the queue at the gate for 30 minutes before it opened.When we finally arrived at the gate, we were told that my daughter`s small shoulder bag had to be packed in the hand luggage. Of that we were surprised, but we did as gate staff wanted. The Repackaging went on right in front of the gate and took about 1 minute. When we finished, we were told that the gate was closed and that we could not get on the plane. We were ready at the gate long before it opened. Our luggage had the right size and did not weigh too much. It was a completely unfair treatment by Ryan Air.We were not offered any alternative travel or compensation. We were told that we should go back to the ticket counter.Here we met neither sympathy nor help.It is our belief that the plane was overbooked and this is the real reason why we were rejected. My wife´s bording pass had already been checked in when all this took place. My wife recalls that one member of the staff, said "full" to another member of the staff before it all took place and we were denied boarding. We have acquaintances that were onboard that plane, where we were denied access. They can confirm that the plane was completely full and it was said in the speakers.We spoke to other families at the airport who had experienced similar treatment by Ryan Air to other destinations.The worst example we saw was a single mother with two very young children. She was denied boarding due to a bit of baby milk in a bottle. She had no money for anything and Ryanair did nothing ...The end is that we must go to Heathrow airport and fly home with SAS via Oslo. This was the cheapest possible solution out of London October 20, 2012.Extra costs 12000 dkr. ~ 1200 £...!! | 1 |
Ryanair | We are a family with 3 children and booked Ryan Air due to more than 2/3 savings (Frankfurt Hahn -Creta Chania) compared to Tuifly. So we had absolutely no expectations on service.What you really should consider is the as early as possible seat booking if you fly with small children. We tried to book seats 2 days before the flight Without success. Despite the applicable law that small children must not be seated separated from their parents the staff on the plane did not take care at all. We had to discuss and argue with the other passengers by ourselves. At the end it worked out but it was quite an effort. So if you prepare your self in being patient at all occasions and always remind your savings you can dare an Ryan Air flight. | 3 |
SAS | We are a vegetarian family. They refused to provide us vegetarian meal. Later I learned that charge us extra for vegetarian meal. What a rip off? They charge extra for something that costs less. Basically, they want to take advantage of someone with health issues. What unethical business practices. All the connecting flights were delayed. I will never again fly SAS. I urge people to consider other airlines if you have choices. | 1 |
Ryanair | We are absolutely devastated as my husband's family we plannedChristmas in England with in England ( flight OD1LTZ) That would have been our first christmas together. As they hungarian teachers and you might follow the news our living standards not brilliant so they saved a lot of money for this trip, but they were so looking forward to it, especially our 2 childrenThe part of the story that my husband brother in law has been diagnosed with leukaemia a few years ago which he recovered from but still need to take medication for it. Unfortunately since 1st of November He's been unwell again and the doctors couldn't find what the problem is. They did not advise him to fligh on the 20th of December. After painful discussion they decided that he is staying in Hungary but his family went to England (at least the kids have a good Christmas, so he did not even check in). In Ryanair's request claim page there is an option "death or serious illness of a customer booked to travel, so chose that option hoping can get a refund for himself and attached a note from the hospital.Today they came back that as the tickets is non refundable they can't process his claim and hoping for speedy recovery… They do not even know what he was going through.. They are devastated as he did not have travel insurance so can't claim anything back. He can take this from Ryanair as a Merry Christmas gesture… so sad | 1 |
Grupo AirFrance-KLM | We are absolutely thrilled and happy with KLM.Especially in the state of emergency of the COVID-19 we could trust in KLM.They brought us from Mexiko to Berlin, while other Airlines + Countries cancelled every flight.As our flight was delayed and we missed our connecting flight, the KLM Team on the Schipol Airport organized us a shuttle, hotel and a meal. In generally they seem very organized and friendly at the airport.The Team was completely friendly, trustful und competent. Thank you for the gorgeous work. | 5 |
Ryanair | We are all aware of the situation, and we try to be as understanding as possible, but I doubt whether I will choose this airline in the future. I understand the difficult situation, it is difficult for the airline, but also for consumers who are not to blame.My April flights have been cancelled, I made a regular request for reimbursement (on March 30, 2020) and only yesterday 24/04/2020 they offered me a voucher ONLY 1 OF THE FLIGHTS. The intention would be to get my money back, but I think the company is stalling and using the money of poor consumers to get ahead.The procedures are uncertain, there are those who receive refunds and those who do not. Not to mention the "change flight" procedure, which is a total rip-off, which is only and exclusively to Ryanair's advantage (because MAGICALLY new flights all cost more than the ones you initially booked, and MAGICALLY the price of the luggage you paid for will be deducted and therefore your ticket is worth 20€ less).I'm sorry about Ryanair, he had great prices, but until I get my money my experience with this company ends here. | 1 |
Jet2.com | We are always put at ease by all of the staff who are very helpful in the UK and TENERIFE. | 5 |
Jet2.com | We are always welcomed and well looked after.My only fault with the flight is leg space and seat space, but.....we cope and return.We had help/assistance this year and everyone was wonderfully helpful.Thank you. | 5 |
Vueling | We are booked to a flight going to Mallorca VY3921. Boarding started 5:50 am, flight was 6:30 am and we're on the gate exactly 6:12 am and the gate was already closed. We never heard the last call because we are just sitting near the gate and the personnel was fighting us and scolding us all the time when we're explaining our side that we never heard the last call instead of calling the plane if we can still board. Never in any of vuelling emails they've mentioned that the gate will close 20 minutes before the flight. I suspected that they close even much more earlier because being late by 2 mins is still workable. By the way, they should have adjusted the boarding time to much earlier time and not 20 minutes before closing the gate. I don't believe with the 20 mins closing gate policy because it's not the same with some of my flights.I'm a loyal passenger of Vuelling but with this experience it's an F...I hate how they handled and explained it to us. The lack of communication.Now we book another flight and pay extra just to be in our destination.You must have a solid policy and not adjusting policy based on your own convenience. It's very UNPROFESSIONAL!!! | 1 |
Lufthansa | We are booked to fly on Monday, 30 May, but now discover that Lufthansa have cancelled our tickets, with no notice.We've spent hours on the phone waiting for them to correct their error, but they don't seem capable of admitting they made a mistake.Absolutely appalling service. We have flown Lufthansa several time in recent years, with no issues, but this has put us off forever. | 1 |
Norwegian | We are booked to fly to a funeral in the morning today and return early evening the same day. Norwegian canceled our departure and rebooked us on a flight that does not allow us to attend the funeral. That, obviously, is absolutely devastating.But how can Norwegian, LEGALLY, rebook us on a flight landing at 15.30, now further delayed to 15.55 (almost four hours later than the flight we bought) when our return the same day is 18.40, meaning check-in at 16.40?Shame on you, Norwegian! Shame! | 1 |
Eurowings | We are both in our 70s, have lived in 3 continents and have travelled extensively. We can honestly say that this is the absolute worst airline and [lack of] service ever encountered. Abysmal timing, space between seats, food, staff - the list goes on. We tried to write to Eurowings, but guess what? The message was returned undeliverable - they've probably blocked all correspondence. NEVER AGAIN.We are now writing to Carsten Spohr!!! | 1 |
Turkish Airlines | We are couple with 1.5 years old baby girl. We were flying from Lisbon to Lahore . But we have a transit via Istanbul for 1 hour 45 minutes. After reached at Istanbul airport my little baby was sleep on my lap and we was a little bit late for my transit plane. It was gone. After that we buy a new ticket amount €1200 with extra pay and wait more 24 hours for the next flight to Lahore with 1.5 years old baby. I saw 40-45 people were come with same problem flight delayed. And at Istanbul airport the food was too much expensive as compared to Europe. Everyone looting at Istanbul airport. | 1 |
EasyJet | We are currently abroad in Turkey and having so many issues with the hotel that's awful yet EasyJet could careless. Avoid, will never use again. EasyJet will never help if you have problems going by my experience and others. It's the first time I contacted them about issues and this how they treated me. It's my first holiday since covid, since losing loved ones and my holiday has been ruined and EasyJet has not offered so much as 1p and hotel that claims to be 5 star is a vile with rude staff called Limak Lara | 1 |
EasyJet | We are currently booked on a holiday to Majorca with easy jet we decided to add our 10 year old granddaughter to the booking at a later stage I called easyJet to get a costing after going through the costing with a fine tooth comb as i am an ex travel consultant I was happy to add the child onto the booking, the agent repeated the costing to me as I did as well he took my deposit but within minutes of receiving the confirmation invoice I noticed he had completely mis quoted me the cost was 400 more than he had told me I called immediately only to be told they have to listen to the call and would be 7 days waiting period. It's been 10 days now and after numerous calls of being passed to different department s and feeble excuses like the manger is on lunch or a technician problem they can't listen to the call I am still waiting,the calls go through to India and none of them in customer service have a clue absolutely useless they read from scripts repeat themselves not listening to your reasons they are very hard to understand crackling phone lines don't help either. A joke stay away from this company | 1 |
EasyJet | We are currently checking in from the Manchester to Malta flight. No EZY2273.I have flown with easy jet, countless times, both myself and my partner and NEVER EVER had an issue with the bag that we have used many many times, but for some reason today, we were both pressured into paying £96, or otherwise, miss our flights. As we approaching the final boarding, we handing our boarding passes to the agent as well as our passports and safe to say, we can tell they were up to something. The gentle asked me to fit my bag in the slot, which it did fit, however the wheels blushed over the allowance by less than a cm. My partner's bag was easily small enough to fit, however to them, it had to fit in a way in which they need it to. I asked if there was any leniency as, we have never had this issue before and the difference of having to pay £96 unnecessarily was actually less than 1cm.It seemed very calculated and malicious, with bad intentions and it was almost as if there was something to gain from this. From being discrete about it, rushing us to pay, and hiding their names. It seems EasyJet may not know they have people like this working for them.Tuesday, 06th August at 6:05, both your staff members are the final boarding check for flight EZY2273, I hope you have a moment of realisation and this doesn't happen to anyone else. It's called 'customer care.' You shouldn't be working there if you are so far from it.As we were approaching Boarding time, all he was saying was, 'pay now or miss your flight.' So we were pressured into paying £96 in order to catch our flight.As we were leaving, I asked the gentleman for his name, so that I can verify what he is saying is actually true, the gentleman hid his name, flipped his badge around and refused his tell me what his name was, he said he's not telling me his name, and the commented that, 'if I pay, I will tell you my name.'Both the Asian that worked the final desk today, as well as his younger female colleague, are not good for EasyJet! I need my refund for this sort of treatment. There's not a job on the planet that could pay someone enough to treat someone like that. Sorry for the description, but if he's not happy to tell me his name, or happy to hide his badge, then this is how I'll remember you. Didn't know you could refuse to identify, if you're working for EasyJet.Definitely working on comission | 1 |
Turkish Airlines | We are currently having a terrible experience with Turkish Airlines. We had to postpone a flight last year and Turkish Airlines confirmed to us that we would have an open ticket. We even received email confirmation from Turkish Airlines that confirmed: "The tickets can be changed /reissued one year from date of issue. Last date to reissue would be 21jan23. While there is no change fee there may be a tax/fare difference to pay". However, they now advise us that there will be a €200 no show fee per passenger, so €400 when the cost of original ticket was €571. This is completely unacceptable. We have spent hours on the phone trying to resolve the issue with Turkish Airlines with no success. On a recent call I asked the person I was dealing with if they could see the email or if I could send it to them and they said they don't work for Turkish Airlines and they couldn't see the correspondence. I asked how could they help if they didn't work for Turkish Airlines and didn't have access to the details. They didn't hang up, but just went silent on the phone. It is incredibly frustrating. | 1 |
Norwegian | We are currently more than £800 out of pocket as a result of Norweigen air.They had us sitting at a boarding gate for 2 hours without communication before cancelling our flight and declaring "They didn't have accommodation, we should make our own arrangements and claim it back".We spent the first night of a two night stay at an airport hotel at Gatwick waiting for a new flight! we were eventually given a flight after midday the next day. Meaning that a weekend city break to celebrate our anniversary became less than 24 hours in Stockholm.I still haven't had any correspondence on my claim! | 1 |
Ryanair | We are currently sitting on a ryan air flight to Gatwick..delayed by over 1 hour..We are heading to Southampton to get on a cruise.. we will now miss our train to Southampton and also miss our embarkation time..In future we will definitely pay that bit extra and use an airline that actually works properly.. this airline is broken.. there just greedy... | 1 |
Turkish Airlines | We are currently stuck in Karachi (my home town) because of contracting COVID few days before our return flight. I reached out to the airlines with my COVID test results from well known hospital. First of all, they take more than 48 hours to reply to your query. They want you to submit a feedback form online and cannot help you over the phone. An issue that could have been resolved in one phone call has been dragged by 3 feedback forms and 14 days (and counting!). They send you to local office and local office send you back to feedback form to get waiver code for rebooking flight. Now, they are asking me to get a stamped and signed report from hospital, which is not possible as they don't stamp and signed a computer generated report. We are stuck here waiting for a code to book a return flight. Everyday is costing us money for lodging and food, and on top of it, I could lose my job because of their negligence. LOW GRADE customer service. | 1 |
Grupo IAG | We are due to fly from Dublin in April to Izmir. Aer Lingus are offering a reschedule to an unknown date in the future and waving the admin fee or a voucher. I want an immediate refund. | 1 |
Ryanair | We are due to fly out on the 17/08/20, they are not prepared to cancel, suggesting I take myself and my family to Spain where covid-19 is on the rise and put my families health at risk, just because the airlines are still flying there and the hotel reservation is still open?? The FCO are advising against all but essential travel, yet its O.K to pop on a plane and wear a mask throughout your holiday, the Portaventura shows are cancelled, along with kids clubs, the aquatic water park is closed, a wait time of over 2 hours just to get on the beach, minimal restuarants are open to eat out, to me this is a significant change to our holiday and should be fully refunded. Logi travel have kept almost £2,500 of our money, even though the Portaventura hotels have said they will refund for cancellations, also our Jet 2 flight was cancelled, so they have had the money back for this also? Ryanair will not cancel or refund either, but our holiday company have they kept £2,500 of our money??? I will be seeking legal advice and also raising a complaint with ABTA. | 1 |
Grupo IAG | We are entitled to compensation for a long flight delay. Application went in about 5 weeks ago and all we get are automated emails apologising for the delay. Others in our group have received payment but there seems to be no pattern in how BA deal with these claims. There is no ability to contact a human to discuss. Very poor service. | 1 |
Ryanair | We are experiencing delay for a flight that wasn't even operated by Ryanair, but by bees airline. However as it would seem, the flight was dependent by Ryanair which had all 4-5 flights of the evening delay. The excuse was something related to number of busses available to take pasangers to the planes. We were not given estimates other than minutes. It has been hours already. We are just supposed to wait without any timeline whatsoever. I have rarely seen this level of incompetence. I will avoid Ryanair and apparently I have to do research to see which companies are dependent of Ryanair to avoid those companies as well. | 1 |
SAS | We are extremely disappointed in the customer service of SAS Airlines. Which we enjoyed flying with for many years. Unfortunately we had to cancel our holiday and wanted to cancel our flight. There was a misunderstanding on the phone with a very poorly English speaking employee. She didn't cancel our flight, but our entire booking. This caused us to lose all our money. We had taken out extra insurance where we were always entitled to change the flight. They were uncooperative and indicated that it was our own problem. No help was given to do their best for the customer. We just wanted to change our flight and now we have lost all our money due to this poor service. If you want pleasant customer contact, choose an airline that provides friendly service and where the customer is taken into account. | 1 |
Turkish Airlines | We are family of 4 people 2 adults 2 kids and they put as separate and fare for each other and when I asked staff to put as closer they answered were rude and even not treated to help as | 1 |
Pegasus Airlines | We are flying Amsterdam to Istanbul on 21 June 2023. We had a connecting flight on Pegasus Airlines towards Istanbul at 11.45 am. As we reached the gate the Pegasus staff were horrible, I was shocked how they treated a passenger like that. Very rude, very bad attitude. I’m very shocked I cancelled my one week vacation and came back home. I lost my baggage, still haven't got my baggage. It was my worst trip. I will never recommend this airline to anybody. Please avoid. | 1 |
Grupo IAG | We are flying Business class for most of our flight and then Premium economy for the balance. In addition to the plane tickets we paid an additional $225/pp for our seats. Now BA is changing planes, they arbitrarily put us in separate seating areas (my wife & I) when we were sitting together before and they want to charge one of us additional $$ to be re-seated next to each other. They moved our seats away from each other and we shouldn't have to pay for their change of planes and their decision to not have us sitting together! We haven't even flown yet, this airline is horrible. | 1 |
Wizz Air | We are flying with Wizz Air twice within three days and were faced with the same problem: Uncountable reasons for delaying the flight. The first flight was delayed and re-delayed, we managed to board after two and a half hours and stayed inside the craft for another 75 minutes before taking off. We are actually waiting for the second flight to take place. We were notified for a delay (by giving an estimated departure time 2.5 hours later than the original departure time) although we were asked to be at the airport for the check in as scheduled originally. We were asked to sign a declaration that we have been notified for the rights by email and the company keeps on sending emails and sms with new delays and updates. Now they sent 4 euro coupon per person to be spent on some shops, which ridiculously cannot be used because this nominated shops are at different gate locations from the one we are supposed to take off. | 1 |
Grupo IAG | We are frequent business class travellers this was our first time with Aer Lingus from LHR to MCO via DUB. The whole experience was excellent. Crew were professional but friendly seats comfortable the food delicious and choice of wines good. Given the price we paid - roughly half that of the other airlines we generally use - the service represents great value for money. A shame they don't offer business class on European services but we were still able to use their lounges at LHR and DUB. | 9 |
Wizz Air | We are frequent travelers who are pretty organized with our bookings and always check airline policy. Firstly they did not allow us to check in online - so we could not print our boarding passes, which costed us 35 Euro per person. Travelling with a family of 7, that was definitely not cheap. Not to mention when we got there, they told us 5 of us can go for sure, the other 2 passengers will be on standby because they overbooked. At this point we were already pretty annoyed, but chose to stay calm. The airport staff was not able to even help us deal with this all because they were not Wizzair staff. So all in all a terrible experience. | 1 |
EasyJet | We are getting married in Cyprus in April 2024 and had booked our packaged holiday with EasyJet in January 2023 and got a deal we were extremely happy with. In addition, there was another 20 bookings made with EasyJet associated with our wedding too.On 17/11/23, I received an email from EasyJet to say that one of the flights (since found out it is the return flight) was no longer going ahead and as a result they were cancelling my holiday. A couple of days later 5 other bookings who were flying together on a different date received the same email to say that their holiday had been cancelled.When I managed to get through to their customer service team after getting put on hold, the line being put down when on hold etc. the assistance received was of an extremely low standard. English is the second language of many of the call reps and this created a barrier to actually escalating my issue and getting across my issue. After being put through to a manager after numerous requests, I was then told that I would have to pay the live price of the holiday now and that easyJet were not required to assist in any way, in other words "tough luck". When I looked at the same holiday there was the same departure date available but for 1 day less than what I had previously booked but the total cost was £2,500 / 50% more than what I had originally booked the holiday for. To add salt into the wound, the return flight on it's own would have cost £1,000 for all of my family without deducting the cost of the cancelled flight, so somewhere there was a £1,500 black hole of additional cost that EasyJet couldn't explain why the holiday was £2,500 more. EasyJet also wouldn't let me keep the package holiday open and book the return flight separately or add the return flight to my booking either.I feel that it is disgraceful that EasyJet feel empowered to act in this way and have an autogenerated response of it's in the booking conditions without actually understanding this and not offering a holiday of equivalent standard. If common sense would have prevailed then you would have thought that they would have just swapped the flights. It's scandalous that a holiday operator feel that they can treat their customers' this way and I would definitely recommend that anyone thinking of booking a holiday with EasyJet thinks twice before doing so.Why is it that EasyJet are able to sell holidays 18months in advance knowing that they have the ability to cancel if it doesn't meet their requirements and allow their customers' to suffer as a result. Given the current financial climate this is a low blow from EasyJet and I will not be using them anytime soon. | 1 |
Grupo IAG | We are good Customers, I have disabilities …walk on 2 sticks and were the hidden disabilities lanyard all staff are supposed to pay attention to…..and just ignored, abused verbally by a so called MANAGER at check in when my husband asked to speak to someone in charge as it was disgraceful how a person with disabilities had been ignored as well as other passengers that day. BA cabin manager said a full report would be sent in a she saw how distressed I was on boarding. I submitted brief complaint to BA too when I got home ….received a response from BA asking what I was full details of what I was complaining …so clearly the cabin manager did not send report as she said…….after submitting complaint to BA myself then….months late get a rubbish reply saying feedback is important to us!? Really…disgraceful BA…..CEO and BA staff should be ashamed…..no one cares, the6 charge a fortune and have no common human decency or kindness. | 1 |
Lufthansa | We are having the Worst moment. They canceled our flight from Thaïland to Marseille. They totally do not care about it. We called them 3 Times and they told us We will wait a couple days at the airport till they can find a solution !!!!!Please never book with Lufthansa | 1 |
Ryanair | We are having to change our holiday in October until next year and now have to pay £104 for baggage aswell as £210 change fee which is ridiculous as I don't know why I would have to pay for baggage again. I have been in touch with easyJet about another flight and no change fee or extra baggage will book with them in the future and leave Ryanair to take more from the their customers | 1 |
Ryanair | We are in Carcassonne, need to wait for an engineer flying in from Stansted, which they are not announcing centrally, only to be told by a steward that Ryair does not hand out water in a boiling hot plane before a delay of 3 hours….. | 1 |
Ryanair | We are in UK and due to Corona restrictions cannot travel on Monday 31 August 2020 - as not able to get to Poland now & since they went AMBER have been trying to change flight to no avail. RYAN air do not respond in any way just charge for expensive name or flight changes - no emails? No phone calls? Disgusted - this is like stealing our money and they know it. Ref; L718GZ | 1 |
Turkish Airlines | We are just flying from Dublin to Istanbul, this kind of hospitality, culture and professionalism can only be caused by Turkish Airlines. I would especially commend the crew member (Suna) who should be emulated by many of the world's cabin crew companies, her help, kindness and professionalism exceed all expectations (trust me i know, i fly within the plenty airline company's, this time is wonderful experience.)We love you Turkish Airlines. | 5 |
Turkish Airlines | We are living a nightmare with this company. My parents and my niece (5 years old) were supposed to fly Cluj-Istanbul-Chicago in July 26th 2021. They flew from Cluj to Istanbul, waited there 6.55 hours to board to Chicago. When they were about to enter the plane people from the gate took their tickets and passports, without any explanation, and they weren't allowed to enter the plane. So, I called them and they said they got orders from Chicago Airport not to allow my parents to enter the US. We contacted the US Custom Border Protection and they said there is no restrictions for people that come from Romania, like my parents. My parents waited 30 hours in the airport to find a solution and then they had to buy a ticket to fly back to Cluj. We've been trying to find a solution to this mess for 3 days. Turkish airline gave us answers like “check the US restrictions†which we did and there is no restrictions for us. They don't answer the question why didn't they allow my parents to go to Chicago. Their call center people said they don't have access to see or do more than that. The truth is that they didn't know Romania is not in the Schengen Area, and somebody made a huge mistake. We are still waiting the answer to our 15 calls and 5 complaints. | 1 |
Ryanair | We are making a VT for Friday's The One Show that is acting as an open letter to Michael O'Leary. It's a call to action, we want him to offer proper compensation to everyone effected and to consider how his callous decision is impacting on real people. We are asking as many people affected as possible to get in contact with their unpleasant ryanair story so we can talk. email. shaleka.black-heavenbbc.co.uk (@bbc) (I cannot post an email address) | 1 |
Jet2.com | We are never disappointed with Jet2. We recently flew to Iceland. I am blind and the staff always do their utmost to make the trip stress free. They let us check in our hand luggage so my husband could guide me through the airport.Thank you so much â¤ï¸ | 5 |
EasyJet | We are new customers to Easyjet Holidays. Before we retired we always had to get our annual holidays sorted out very early to get the dates we wanted so we tended to use other companies. But one of them , Jet2 is now totally off our list after taking us to Portugal when they knew full well it was already in lockdown then charging us for all the hassle of coming home 2 days later.I know that not everyone on this forum is happy with Easyjet but at the moment we are. The 2 holidays we have booked with them are miles cheaper than the rivals as well. | 5 |
Air Europa | We are not usually ones to write reviews but this was a horrendous experience from start to finish. If we could rate it less than one star we would. On 28/07/22, we went to check in online which was 24 hours before the flight but the website wouldn't let us do this and after trying several times it eventually said it was unable to assign a seat to us and to check in at the airport and speak to a member of staff. We then arrived at the airport over 4 hours before our flight to try and resolve this issue and when arrived at check in we was then told by the check in staff that our seats were on "stand by" and we would have to go to the gate to be given a seat. We were promised by the member of staff that we would definitely get a seat at the gate. At this point we were frustrated as we had booked and paid for this flight months in advance and had no explanation as to why this happened. As soon as the gate was announced we decided to go straight there again in hope to resolve this issue and to receive our allocated seats as promised by the lady at the check in desk. We arrived as one of the first passengers at the gate and when handing over our boarding pass the member of staff at the gate, they looked and told us to stand to one side until the last passenger boards the flight as there was still no seats. Not only was this once again frustrating and very embarrassing but there was very little help or apology from her when we questioned why, they just pointed at their screen and said "nothing I can do, that's what it says." After hearing this plane was over booked, it's questionable how this company could ever allow for this to happen. We continued to wait until all passengers boarded to which we were joined by two other passengers in the same situation as ourselves. Whilst we continued to wait (having to stand as we were told we were not allowed to sit down), everyone had then eventually checked in, we were then told to speak to another member of staff who seemed very stressed with the situation which did not fill us with much hope. After making several phone calls and attempts they were able to get us both on the flight due to us being first online. However the others in the same situation were unable to be given seats as there was not enough space on the flight. The flight was due to take off at 10:00, and other passengers were turning up after this time and still allowed to fly. We do not see how this is allowed when there were people waiting for at least 45 minutes who were on standby who should've been entitled to a seat on that plane.After boarding the plane rushed, we were then sat in our seats waiting to leave, eventually taking off 1 hour and 40 minutes late.Shocking experience and certainly will never use this company again. To make a already stressful situation worse, the majority of staff during this time were very unhelpful and rude. What is meant to be an exciting time in the airport going on our first holiday since COVID-19 was actually the worst we have ever had. AVOID at all costs if you would like to guarantee yourselves a seat on a plane that you have paid for a ticket for. | 1 |
EasyJet | We are now in April 2021.In 2016, my 10pm flight Geneva-London was cancelled. We went in a hotel in Geneva using easyjet bus saying that we will be paid back, I booked a new flight the next day at 6am.Since then I wrote 55 emails to easyjet, in 2018 they promised to pay back flight+hotel+250EUR compensation in writing by email. Then silence. Then I contacted them again, they refused (it was another person).I went to UK small claim court twice. I paid the court fees. I lost twice. Reasons: first time in 2019, I did not pay the 150£ court fee. Second time in 2021, the case was unreceivable because the I lost the first time.Summary:a. easyjet service is so ugly.b. Planes are good.c. I paid 1'100£ from my pocket for all this Easyjet mess. No mercy for them for the pricing. | 1 |
Lufthansa | We are now into the fourth month of Lufthansa delaying their compensation of our claim for delayed departure in June 2019.Although they have admitted to compensating us for the delayed flight, they have now spent 4 months asking for "new" banking information in order for them to process the payment.One can Wonder why they start asking for this at their complaint formular, if they don't use this informations for any thing at all.Strange are also the things that they ask for, since you can transfer money to others if you have their SWIFT address and IBAN number. (I know this as I work with the banking industry).Lets see how long it now will take Lufthansa to process the payment after they got ALL bankinformation in ONE mail today. | 1 |
Jet2.com | We are now so used to great service from Jet2 staff that we won't travel with anyone else! Ground staff and flight crew are just excellent.In Glasgow Airport, the self-check in is so fast and efficient (still good to have staff on hand to help though as there can be wee hiccups).In flight, everyone is always so welcoming and professional. Even if the crew aremanning a return flight where there have been two delays, they remain professional and helpful.In the resort airport (Rhodes), we have noticed that Jet2 staff are ALWAYS available and there to keep holidaymakers right. We have seen holidaymakers who are travelling with a different company approach Jet2 staff for help as they are present and the other company is not.In flight - the choice of in flight snacks and meals is good. The choice of toasties etc is good if you don't want a big dish.Duty free choice is also good and the addition of 20% off is a bonus that always encourages me to buy (to be fair I don't need much encouragement). I also like being able to browse the duty free shop on the app before I travel.We go one big family holiday a year and the service on the flight out really sets the tone for the holiday. A warm welcome from staff is a great start. | 5 |
Grupo IAG | We are on our way home after a 3 week holiday in the UK and have had all 4 flights with British Airways. Our 2 internal flights between London and Edinburgh were great due to the friendly staff and there were no complications, however, the 2 long haul flights have been a nightmare. Our initial flight from Cape Town to Heathrow was a full flight, the staff seemed very overwhelmed, they ran out of certain food and drinks and as we were in economy right at the back we got the "leftovers", my entertainment system was also not working. We are about to board the return flight from Heathrow to Cape Town and the check in process was horrific. I had booked through Expedia and somehow my return flight did not have a checked in bag allowance which I didn't realise until we checked in. I ended up having to pay an additional £85 for my bag, after being told to try do it under manage my booking on the app which was not possible and I also spent 20 minutes on hold trying to get through to the BA customer service number with no luck. We asked to speak to someone is person in terminal 5 and were told that they have no customer service desk in the main BA terminal. Overall it took us about 2 hours to get me checked in after speaking to about 6 different staff members, none of which could help me. There was also a discrepancy with the baggage allowance as my friend I am traveling with was allowed 26kg and after paying to add my bag I was told it was overweight as I was only allowed 23kg and the bag was 24kg. Compared to having flown with other airlines I will never fly with BA again, the level of service is shocking compared to what you would expect. | 1 |
Vueling | We are on the plane which was supposed to fly at 10:10 from Rome to Amsterdam. We already have 50 minutes delay and we still stay here without any information. The most rude staff we have ever met these staff are really unprofessional. There is excuse for this situation. The most tragic experience we had. | 1 |
EasyJet | We are passengers from the flight number EJU7928Our flight is 2 hours and 30 mins late whithout any notification | 1 |
Jet2.com | We are regular flyers with Jet 2 on average once per month. This particular flight was disappointing regarding the outbound flight LS605 on the 13th December. We always book the extra legroom seats and on this flight seats 2E and 2F the space on this aircraft was no better than a standard seat. The return flight LS606 on the 26th with the same seats the legroom was as requested. Both were B 737 AC.but the space varied significantly ? A point to note for the future. | 3 |
Ryanair | We are regular flyers with Ryanair so initially opted for a refund voucher, but when we came to re-book the price of the flights were absolute rip off prices even though it was off peak timing. We have since had other flights cancelled, opted for a refund so paid again for new flights, peak time, and they were incredibly cheap. Don't be conned into accepting vouchers as they then have you captive and treat you accordingly. Jet 2 cancelled flights for us and refunded within 7 days... | 1 |
Jet2.com | We are regular travellers on Jet2 Always excellent | 5 |
Jet2.com | We are regularly use jet 2 a couple of times a year, flying to and from Cyprus. However on 3 occasions this year our flights have been delayed, understandably I know flights can be delayed for reasons that can be out of the airlines control, but I feel on all 3 occasions this could have been avoided. Getting passengers onto the aircraft late meaning we missed our takeoff slot and had to wait on the runway for over an hour, which isn't ideal when the flight is over 4 hour long. Having baggage issues, not being able to get the luggage on the plane which caused a near 3 hour delay, again avoidable from what was explained and meant we arrived back in the uk at 3am and missed our transport. These are just some of the examples this year, which is a shame because we have used jet 2 for many years but this will be the last unfortunately. | 1 |
Jet2.com | We are regulars flying with Jet2 and always have a fabulous experience, staff are always lovely, however this time there was one lady who could do with a bit more customer service training.Having worked in high quality retail, I do not expect to be whistled at to get my attention or spoken to as a child.I noticed her derogatory tone and comments to a number of passengers not just myself.I believe her name was Laura, she is really letting Jet2 down! | 3 |
EasyJet | We are sat here in a premier inn at Manchester because easyJet have just cancelled our flight. Firstly they said there was no pilot then said the was an issue with air traffic. Basically gave us a piece of paper saying how to claim for our ruined holiday (8 of us)Absolutely outrageous how we have been treat. Never again will we use easyJet. | 1 |
Ryanair | We are sitting here in Zagreb airport as I write this review. We arrived here in plenty of time for our 18:45 flight to Manchester. We were then informed at the boarding gate (by the display board at the boarding gate) that the flight is delayed until 01:30. It's now 20:00 & we haven't seen or heard from a member of staff from Ryanair. We haven't been offered a bottle of water, never mind any food. There are people with babies & small children. It's totally ridiculous. Ryanair don't care about it's customers. | 1 |
Ryanair | We are still being mocked by you for our April trip .. you clearly have no intention of sorting a refund and I don't want a crappy voucher.Time to cough up ! The worst airline in the world .. just horrible what you are doing to ppl reading these reviews | 1 |
Vueling | We are still waiting for a full refund as we can't use a voucher, for health reasons.No response from a recorded letter.We can't get any sense from customer support at Vueling.Probably the worst airline I've ever dealt with.They really don't care about customers.Even HSBC haven't been able to recover our money yet.What do we have to do ? | 1 |
EasyJet | We are still waiting for our refund for our flights from the beginning of April, well past the 7 day legal requirement, well past the 28 days that you say you will try and get back to your customers and past the 90 days. EasyJet, you are not complying with the legislation. You removed the refund facility from your website at the point I needed to claim back my money. I would like my money back for the flights you cancelled. I do not want your voucher. Please return my money to me. You are demonstrating awful customer service right now at a time people really need help. | 1 |
Turkish Airlines | We are stuck at the runway for an 2 hours no air conditioning no explanations, we ask the crew they say don't know, don't waste your money on this airline, it is a terrible experience we should get our money back,absolutely unacceptabe, I have never been treated this way, horrible service | 1 |
EasyJet | We are stuck in Madeira since the morning. They say it's weather conditions but all planes have departed and landed. Our flight should have left at 11:35 am.We were supposed to leave at 7:20 pm and so far nothing! No customer service, lots of people in wheelchair, lots of kids. I hey gave us a voucher of €9 for the whole day! Absolutely awful! The his is definitely the worst airline and the flights weren't even cheap! Came to celebrate my but and it was ruined by this rubbish company! | 1 |
Grupo IAG | We are terrified of flying with BA ever again after our last experience. We arrived at the airport in Jamaica for our return flight back home to the UK.Even though we had emails from BA confirming our flight and our seats were showing as reserved on the app, we were informed we have no tickets and were told if we wanted to go home we had to pay $10,000 USD. Staff would not contact another BA department on our behalf even though we told them we have a UK sim, and the number they provided did not work.After being stood at the chexk in desk for 1.5 hours and being ignored, we had no choice but to pay the $10,000 USD to get back home and when we tried to take it up with BA complaints department as the staff had advised, they simply refused to refund the money and would not call us to discuss it either.There is no phone number for complaints, BA are getting so many complaints that they are no longer under the umbrella of ATOL and have been very crafty to get their own independent partner in complaints escalation. There has been no acknowledgement of how we were treated, how we have been mislead by BA and we really believe BA are scamming customers to pay threefold upon return home by telling customers they don't have a ticket to begin with. What other choice does one have other than to pay in such a stressful situation?The executive club has admiited BA's fault in all this but BA will not acknowledge it, will not talk to us and just want to keep our money.This airline cannot be trusted, they will put you in a situation which you are not able to get out of. Do yourself a favour and stay WELL AWAY. | 1 |
Ryanair | We are tourist from australia and booked on Ryan air 6 months back for a flight from Frankfurt to London on the 23rd of December . We arrived 3 hours early and check in opened 2 hours prior to the flight and being the first to chk in the counter staff said as I have not checked in on line I have to pay euro 55 per passenger for the five of us. This cost us euro 275 and was an absolute rip off . They told me I had received an email to check in online , but in the past 6 months Ryan air has been sending me mail every 2 days Trying to sell Insurence to car hire to hotel bookings so I ignored emails and got slugged . Will never fly them again one of the worst airlines and is making money I selling cheap tickets and slugging passengers at the airport . | 1 |
EasyJet | We are trying to book a hotel to the Rixos premier seagate in sharm. 2 adults and 1 child. It's coming up at just over £1000 each with a free child's place. When we go to book it. It's coming up at over £3000 and that includes free child's place. Don't think this is right ???? | 5 |
Ryanair | We are trying to book flights with Ryanair but it won't accept any payment methods. We've tried 3 different credit cards, 2 browsers, going incognito and the app and none have worked. We've chatted with the online help who acknowledges the problem but then just suggests other payment methods which we don't have. Do they want our booking or not? | 1 |
Ryanair | We are trying to get a no show letter from Ryanair and have been on the phone 2 hours today and over 6 hours on other days. They are not helpful and there is no way to escalate a problem. Never use them they don't care about you. I am ashamed to say I am â˜˜ï¸ | 1 |
Lufthansa | We are trying to get our dog back to Europe from Florida (cargo). We called Lufthansa and they said to book a flight and later they can add a dog. A month later no confirmation of the dog and the ticket is non-refundable. The only reason we've booked the flight with Lufthansa is to get our dog home... | 1 |
Grupo AirFrance-KLM | We are trying to get our refund because the company cancelled our flight and they keeping ignoring it and when I tried to rebook it and they said I have to pay 800 euro extra? refusing my redund request on the basis that KLM have offered a credit voucher as compensation and that is useless based i have to pay considerably more than my original ticket, when I paid for a specific flight, a specific date and didn't receive tit and we have a cancellation by email. I mean paying for fligth and services you then don't receive is the defining reason to ask for a charge back in the first place, isn't it? And klm is going against the EU laws about covid 19.Isn't the law clear that I'm entitled to a cash refund ? | 1 |
Norwegian | We are two retired ladies travelling independently to New York for a holiday. I had heard of Norwegian from a Swedish friend who uses them a lot in Europe. I booked with them as I prefer Gatwick to Heathrow airports. After booking I read some negative reviews online and was rather nervous but just want to say that everything was excellent. Departed on time, arrived early at JFK after a very comfortable flight in the modern aircraft. Actually watched a film I had wanted to see at the cinema. Cabin staff friendly and helpful. Food adequate but we had had a good meal at Weatherspoons in Gatwick before the flight. We had booked the seat, baggage and food option both ways. The best part was that they use Terminal One at JFK and when we landed it was quiet and we were through in half an hour with friendly immigration control!!!! waited longer for the yellow cab to Manhattan. The return journey was just as good and I would definitely use them again. | 9 |
Wizz Air | We are using Wizz Air for the first time and booked flex just incase.Due to illness, we're having to reduce our holiday and fly out 3 days later.I checked the price of doing this at half 2 this afternoon before deciding to go ahead at half 10 this evening. It went from £27 to £69.It's frustrating to think the app is putting prices up in such a short space of time based on what you've searched when you've paid an additional amount for a flexible service which advertises no fees, just a fare difference. Interestingly, the other flights around that date, which I didn't click on earlier; would only have been an increase of about a penny!Don't click on the change flight button unless you're really going to do it there and then, or the fare may increase in just a few hours! | 1 |
EasyJet | We are very disappointed with easyJet and their customer service. After flying home from London with them. We found one of our cases and our pushchair had been damaged. We tried to use the complaint system online on three different occasions however the screen would not move passed the buffering stage. Tried calling could not get to talk with anyone for being on hold. On my fourth try of complaining online I managed to get the form to load and accept my complaint however it was out with the 7 days so easyJet will no longer help us. Well thank you very much easyJet that was one very expensive flight home thanks to you! | 1 |
Grupo IAG | We are very frequent travellers on BA with significant status which is why we were somewhat surprised when following there being no catering on our business class flight back to London Heathrow BA did not even respond to us raising a complaint and closed the case without notifying us. I am not quick to complain but this is just the kind of behaviour of a company that will make sure customers will not support them in the future. I may be one of them. | 1 |
Jet2.com | We are very pleased with booking Jet2 flight, easy and quick to book, no hidden charges, good communication, flight in time.Nice and easy, good experience. | 5 |
Ryanair | We are very regular flyers with Ryanair and would always travel with hand luggage but as we were going to wedding we booked carry on bag priority as I've seen many people being charged at the check in desk ,as I was having passport checked ect ,very unpleasant staff member already dealing with a customer,charging him for his baggage,started shouting that my bag was too big,insisted I put it in the bag check ,which I had no problem as I had measured bag myself,the other members said bag was fine but she kept the argument up even after I'd been checked in and waiting to board planeShe was being most unpleasant to the man she was already dealing with but wasn't happy trying to ruin one passenger s experienceDo Ryanair really not care how unpleasant some of their staff areThe cabin crew are generally okay ,and it really makes a difference to nervous flyersI would love to have challenged this girl on Aug 1 on desk for flight from Dublin to Birmingham but just wanted to get on plane | 1 |
Ryanair | We are very unhappy with the service we had to check desk at the Birmingham Airport of Ryanair , their behaviour a middle age lady with not proper English and young man behaviour to us was absolutely disgusting , we were travelling to Corfu on 7.10 am . We had to return back to print the tickets and to re que because were not printed properly our daughter ticket was missing , while I had made the check in online already . Furthermore they ask additional 55 pound although I paid extra for baggage online . We missed the time because of turning back to reprint the the tickets and lost our flight . I absolutely do not recommend this airline . | 1 |
Wizz Air | We are waiting 1 hour INTO the airplane at the airport of bucharest. Shame | 1 |
Vueling | We are waiting for hours in Paris airport. Plane is there. BUT no crew! Nobody knows what is happening and when we will fly next.... | 1 |
Grupo AirFrance-KLM | We are waiting for our delayed luggage since 3 absurd months!!!!KLM did not deliver our luggage since landing on 22nd Oct. 2022 in Hamburg - neither does KLM make any effort to keep us on track or leverage AHS which is the luggage distributor at Hamburg airport. Despite KLM knowing, that the luggage is located at Hamburg airport. We went several times to the airport to pick up the luggage, but no luck - no AHS employee available.Communication is very one sided and no solution yet.We really just want to have our stuff back. | 1 |
EasyJet | We are waiting on a flight from George Best Belfast airport to London Gatwick. We've just heard the flight is delayed by 2 hours. This is the third badly delayed flight in 4 days and judging by past performance the flight is likely to be cancelled as the airport has a flight curfew. What has happened to this airline? They used to be so good and now it's nothing but delays and cancellations. The reasons given are vague and in one case an outright lie. If you have a choice you should book with an alternative airline. | 1 |
EasyJet | We are writing to bring to your attention a critical issue affecting our flight booking operations. For the past month, we have been experiencing difficulties with our payment processing system, resulting in failed transactions and an inability to complete bookings.Issue DetailsError Message: [Unfortunately, we haven't been able to authorise this booking.Your card may not be recognised.]We have tried processing payments using all major credit card types (Visa, Mastercard, American Express, etc.) to rule out any card-specific issues.Our team has explored alternative payment methods to ensure that the issue is not related to a specific payment gateway or processor.This issue has significantly impacted our ability to process bookings, resulting in lost revenue and potential damage to our reputation. We have a substantial number of bookings pending, and it is essential that we resolve this issue promptly to avoid further disruptions.We kindly request that you investigate this matter urgently and provide a solution to resolve the payment processing issue. We would appreciate your assistance in identifying the root cause and implementing a fix this issue. We have spoken to the airline agent and the agent advised that the technical team may be able to provide additional insights or identify potential issues on their end that could be contributing to the payment processing errors. | 3 |
Ryanair | We are yet another unhappy statistic of Ryanair. In May 2014 we made the unfortunate choice to fly to Rome from Stansted to patronise Ryanair for the first and last time as there were few airlines to opt for flying to this destination. At the time, Ryanair's website permitted the use of Christian names and/or initials preceding surnames for boarding passes as acceptable. If not acceptable, their website should specify this requirement clearly. We have never previously had this questioned with any of the respected larger airlines. However, once at the airport, an employee decided one of our boarding passes required the use of all full Christian names and insisted we join another queue for alterations to documentation. The employee altered the boarding pass, advised there would be no charge for the administration alteration and we boarded our flight to Rome. Sounds fair enough! However - not quite as it initially seemed. Upon our return home at Ciampino airport, we were advised that additional monies were required to be paid to the tune of 100 euros for a seat on the plane and luggage for the return flight in order to return to the UK? So held to ransom, and little other choice, the monies were paid with the assumption that this could be refunded when the mistake was realised by Ryanair once home. How wrong could we be and how naïve. 11 months on and numerous letters and emails later, this money has never been refunded as Ryanair fail to respond to correspondence; even though the "not so" magical EC Regulation Code 261/2004 has been quoted, we still receive no response. We have even specified that in the event the junior staff member reading our letter is unable to deal with our enquiry, to please escalate our letter to a senior member of staff who is able to sign off their letter and execute a refund, all to no avail. It just seems that Ryanair can obtain additional monies and are quite happy to stitch a passenger up twice for the same seat on their flight. We regard their crooked tactics as dishonest and can only depict an image of scoundrels and racketeers - as both an organisation and for the unfortunate staff - who must be embarrassed to admit working for such a dodgy gang. It never ceases to amaze me how they continue to get away with it and why they still have so many paying unfortunate passengers. Ryanair seize every opportunity to obtain additional monies from customers and have no principles, communication, nor customer service ability and; as previously stated, we join the hundreds of other equally disillusioned passengers on an incomparable and ignorant airline. Any other airline would have been only too happy to make the alteration to the boarding pass to their requirements without the devious tactics of charging them again for their pre-paid seat on the plane, at most possibly a £5 admin charge would seem viable. We will post this account on the feedback site periodically until we receive a satisfactory conclusion. Hang your heads Ryanair!Have just read Roberts review below - very interesting contrast - just shows what can and should have been achieved. | 1 |
Vueling | We are, two people, had the flight with Vueling - 6296 on 08 July 2019, departure time 14:55 from Fiumicino to Munich. We checked the flight status on the website before coming to the airport and saw that it would be delayed until 15:15 on the same day.We were at Vueling check in counter at 14:18 and we were rejected to check in because the check in counter was closed 05 ( FIVE ) mins ago , this was the explain from Vueling staff. That made no sense that the departure time was 15:15 and customers could not check in at 14:18. Vueling staff kept explaining that: no mater any change, customer must follow the original schedule and this is the rule of Vueling. We asked them back if the flight delays 1 day, customers must come to the airport , process anything and waiting 24 hours. Once again, Vueling staff said that with any change , Vueling will follow the original schedule. So UNREASONABLE. We disagreed and then came to Vueling Customer Service. We received the same explanation. One of the staff said that this is the rule of all Air Flight in the world. We asked them if the flight would be departed 15 mins before the original departure time, how to follow the original schedule. NO ANSWER. We requested to talk to the Manager but rejected.We got no support from Customer Service, no action from anyone. What we heard was : you missed the flight, now get the new one.Vueling , you know what! We bought the new tickets with 660 Euro , of course not fly with you. At 15:00, we had the ticket in my hands while we were still seeing in the electronic board, the Boarding signal sparking with Vueling – 6296, departure time: 15:15. How terrible your Customer Service working, right? At that moment, we thought we should ask your staff to confirm by paper about what they said, about our presence time at the check in counter, but it seemed like so stupid for us to do that.We are writing these to officially COMPLAIN about your working system. The staff is untrained and Customer Service is no useful. You are following the unreasonable rules. | 1 |
Pegasus Airlines | We arrived 18 minutes before the departure at the gate and they didn't let us in.Me and my girlfriend were traveling for medical cures as my girlfriend has cancer.I explained it to the workers but they didn't care.They didn't let 10 people in the plane from Istanbul to Tirana.We went to the Pegasus offices and they were sending us back and forth between office downstairs and upstairs constantly telling us lies and playing with us.We didn't get any compensation even tho the employees told us they will give another ticket and a hotel.None of this happened and I had to pay 200€ more + 100€ for the hotel, plus I lost the visit of my girlfriend.Where is it written when you buy the ticket that you have to be at the gate 20 minutes before the flight otherwise they wont let you in?It's not specified.I will file the biggest lawsuit they will ever see in their life with lawyers that offered to help me that worked with Bentley and Redbull.Good luck | 1 |
Grupo IAG | We arrived 3 and half hours before our flight the queues to BA was terrible. The airport security lines were not managed well. The gate was closing as we arrived after jogging to the gate (with asthma). It was by far the worst travelling experience i have ever had that i have experienced. All the airlines should put out a warning that you should arrive at least 4 hours before to have an enjoyable experience. Amsterdam is the worst airport I have experienced. | 1 |
Jet2.com | We arrived 40 mins early and our return flight was only 10 minutes late. | 5 |
Jet2.com | We arrived a day too early for checkin ! But asked could they possibly get us on the flight. The staff were amazing and sorted it out straight away and we flew home that day | 5 |
Iberia | We arrived about 3 hours before the flight: the check in experience was chaotic in Madrid airport.During the flight toilets were dirty and service was really badWhen landing my luggage was not delivered , no compensation was offered | 1 |
Eurowings | We arrived after booking through Expedia and we arrived a couple of hours before. After waiting in the extremely long line, we arrived at the check in and the staff who was helping us informed us that we needed to have online checked in or we had to pay 67 dollars. We went onto the website and tried to online check in (please keep in mind there was no signal on the ticket that we had to pay extra). And when we tried to online check in, it was closed. And this was not before it was supposed to online check in was supposed to close. And when we went back to the gate agent to ask her about it, she said and I quote, "You shouldn't have booked it through a 3rd party." We then told her that she needed to give us a recipt with her name on it and she declined and she got all of her buddies to call us rude for requesting a receipt with her name on it. Don't fly from Bergen airport because they just want money from you. | 1 |
Jet2.com | We arrived as a party of 8 adults and 3 children aged 1,2,4 This could have been a difficult trip but all the staff from start to finish made our experience fantastic | 5 |
Ryanair | We arrived as the desk was closing. The ground staff would not let us through even though the flight was delayed and still on the ground for another 90 minutes after we were turned away.Theo Who claimed to be the general manager at Ryanair Stansted, was rude and almost seem to revel as we were turned away. The staff would not give their name or show their name badges and we were unable to make a formal complaint to the airportA truly appalling experience. | 1 |
EasyJet | We arrived at Belfast International Airport and our flight was on the board . Baggage handed in and all fine through security . On the board 2 mins before our gate number should come up the flight wss delayed 30mins then 2 mins later cancelled . Not one person from easyjet or the airline helped us . The number that was text to us didnt excist .we got escorted out atfer 30 mins by a random employee . No one helped get our baggage . We then had no more flights till 5 and a half hours later . Last flight of the day . The emergency number no one picks up . We were left with no information emails . Food drinks transfers etc . Cost loads of money i dont have to get home in the early hours of the morning a day later . No apologies , no information and that was with my child . We will never fly with them again . Disgusting how they leave people steanded . Not even offered accommodation as the airport shuts at 11 . AVOID AVOID. | 1 |
Jet2.com | We arrived at East Midlands Airport on 6 January at about 7.10am and I checked in a large case at the Jet2 check-in shortly after. It was only when we were going through security that we found that our 9.45am flight to Malaga had been put back to 3.30pm. I can understand the delay itself (we eventually took off nearer 5.00pm) because it was caused by bad weather the previous day but I can't understand why we weren't alerted earlier so that we didn't have to kick around the airport for so long - and I certainly don't understand why we weren't told of the delay when we were at the check-in desk. I'm giving 2 stars because the cabin crew were very good, as was the lady at the service desk after we'd cleared security | 2 |
EasyJet | We arrived at Gatwick 45 minutes before our flight to Marrakech was due to leave because of a major accident at junction 9 on the M23. At check in a member of Easyjet's staff took us over and from there we were rushed through bag drop and security and led directly to our departure gate. Absolutely first classService for two older ladies. I was thoroughly impressed with EasyJet's staff and the flights both out and back were great. | 5 |
Vueling | We arrived at Gatwick to find that our Vueling Airlines flight (18.25 to Florence) was delayed by 3 hours. No explanation given. Successive delays ensued until the last time was given for eight minutes past midnight. At this point British Airways staff (in the absence of any Vueling rep) told us the flight had been cancelled as the crew were out of flying hours. We were accommodated in the Premier Inn (not until 01.30 as they had to wait for Vueling to confirm they would pay for rooms) and we checked back in at 9.00 am for an 11.00 boarding. We finally took off at 16.30 and were diverted to Pisa. Finally arrived at Florence by bus at 22.30. No apologies or information were given for the delays. We lost a day out of our 4 day break, and Vueling are impossible to get information or any form of compensation. | 1 |
Grupo IAG | We arrived at Heathrow at 0600 to find our flight to Ibiza was cancelled by BA with no explanation. As if that wasn’t galling enough, the customer service from BA at the airport was non-existent! There was no explanation, no apology and no assistance in finding an alternative flight. We’ve managed to find another flight from Stansted but that isn’t until much later today, thus wasting a chunk of our short trip. I simply don’t understand why BA don’t proactively contact their customers to notify them of a cancellation, and work with them to resolve the problem. Shocking customer service! | 1 |
Norwegian | We arrived at LAX (4 adults), and headed for the shared lounge for Premium reservations. The atmosphere was relaxed and classy, the food was excellent. We boarded the plane and were immediately greeted by cabin staff offering refreshments. The seats did not incline flat, but far enough to send me to sleep. The seat foot rest for my wife and I did not work on both legs of the flight and there was no WiFi once we took off. The entertainment screen was relatively easy to negotiate with plenty to keep you occupied. The food was tasty as airline food goes. The spacing between the seats was good but someone trying to exit a non aisle seat when the person in front has their seat reclined was a challenge. The return flight was delayed about an hour but the pilot made up the time but at LAX they did not have a Gate available, so we sat in the plane for about 40 minutes. Premium tickets were cheaper on Norwegian than Virgin Atlantic Premium Economy and Gatwick is my preferred Airport in London. Two of our group of 4 returned to LAX a few days ahead of my wife and I and their flight was delayed about 3 hours or more. The shared lounge at Gatwick is not very good, not enough staff to clear up the tables and the choice of food was not as goos as at the LAX lounge. Norwegian needs to improve their on time record. | 8 |
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